Packard Bell M3350 Users Manual PB Greenwood AIO SG
M3350 pb_sg_onetwo_l5350_l5351
M3350 to the manual 22280d5b-f95a-4153-b6c6-0ecb6e2edb95
2015-02-03
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Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 All-In-One Computer Service Guide Service guide files and updates are available on the Acer/CSD web site; for more information, go to http://csd.acer.com.tw PRINTED IN TAIWAN Revision History Refer to the table below for changes made on this version of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 All-In-One Computer Service Guide. Date ii Chapter Updates Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this guide is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Incorporated. Other brand and product names are trademarks and/or registered trademarks of their respective holders. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide iii Conventions The following textual conventions are used in this service guide. iv SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional information related to the current topic. WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Service Guide Coverage This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for our "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. FRU Information Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed service guide. For AUTHORIZED SERVICE PROVIDERS, your office may have a DIFFERENT part number code to those given in the FRU list of this printed service guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide v vi Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Table of Contents Chapter 1 – Features and Specifications . . . . . . . . . . . . . . . . . . . . . . . 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 System Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Chipsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Optical Disc Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Chapter 2 – System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 CMOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Accessing the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Navigating through the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Chapter 3 – System Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Disassembly Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Pre-disassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Disassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Removing the Computer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Removing the I/O Cable Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Removing the Rubber Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Removing the Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Removing the I/O Cable Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Removing the Optical Disc Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Removing the Scaler Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Removing the USB/Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Removing the Wall Mount Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Removing the TV Tuner Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Removing the Graphics Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Removing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Removing the Inverter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Removing the Heat Sink Fan (HSF) Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Removing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Removing the Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Removing the RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 vii Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Table of Contents Removing the Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Removing the Touchscreen Control Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Removing the Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Removing the Power Button Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Removing the LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Removing the Main Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Removing the LCD Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Removing the LCD Board Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Removing the Webcam Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Removing the Capacitive LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Removing the Light Bars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Chapter 4 – Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Hardware Diagnostic Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 POST Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Clearing CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Chapter 5 – System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Chapter 6 – Field Replaceable Unit (FRU) List . . . . . . . . . . . . . . . . . . . 83 Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Appendix A – Model Definitions and Configurations . . . . . . . . . . . . 94 Appendix B – Test Compatible Components . . . . . . . . . . . . . . . . . . . . 100 Approved Vendor List (AVL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Appendix C – Online Support Information . . . . . . . . . . . . . . . . . . . . . 110 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide viii Chapter 1 Features and Specifications This chapter lists the features and specifications of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 AIO computer. NOTE The items listed in this section are for reference only. The exact configuration of your PC depends on the model purchased. System Features Component Description Processor • Socket AM3, 941 pin contacts • Supports the AMD Phenom™ II X3 or X4 Processors Chipset nVIDIA GeForce 8200 (MCP78PV) Memory • PCI expansion options Display Audio I/O ports Media storage Card reader Number of DIMM slots: Four DDR3 DIMM slots • Maximum memory: 8 GB (using four 2 GB modules) • One PCI Express x16 slot (for graphics card installation) • One PCI Express x1 slot (for TV tuner card installation) • ZX6350: 21.5-inch LCD panel • ZX6351: 21.5-inch LCD touchscreen panel • ZX4350: 23-inch LCD panel • ZX4351: 23-inch LCD touchscreen panel • Two built-in 5W stereo speakers • Realtek ALC888S 7.1+2 Channel High Definition Audio Codec • Right panel – USB ports (two) – Headphone jack – Microphone jack • Left panel – HD dual digital TV tuner (optional) – PS/2 keyboard and mouse ports – Line-in, line-out, and microphone jacks – Line-in and line-out jacks – USB ports (four) – eSATA port – Ethernet jack (RJ-45) – External display (VGA) port – Serial-to-DVI port (optional) – HDMI port – PS/2 keyboard and mouse ports • 3.5-inch 25.4 mm 5400/7200 rpm SATA hard disk drive (HDD) • Slim type SATA optical disc drive (ODD) • 9-in-1 card reader slot • Supports MultiMediaCard (MMC), Reduced-Size MultiMediaCard (RS-MMC), Secure Digital (SD), xD-Picture Card (xD), Secure Digital High Capacity (SDHC), Memory Stick (MS), Memory Stick PRO (MS PRO) cards, CompactFlash Type I and II (CF-I, CF-II), and microdrives Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 1 Component Description Connectivity • Wired LAN: Onboard 10/100/1000 Ethernet support • WLAN option: Mini Card wireless network adapter (802.11 b/g/n) • WPAN option: Bluetooth® 2.1+EDR (Enhanced Data Rate) • Integrated 2.0 MP webcam Power supply 220 W power supply unit with PFC or non-PFC option (power factor correction) Operating system support • Microsoft Windows 7 (Home Premium x64/x86, Home Basic x86) • FreeDOS • Linux LL95 Antivirus software Norton Internet Security Security • BIOS-based user and supervisor passwords • Kensington lock Power management ACPI 2.0-compliant Physical Specifications 2 Aspect Description System dimension (W × H × D) 107 × 445 × 560 mm (4.21 × 17.52 × 22.05 in) Mainboard form factor Standard DTX Mainboard dimensions (W × H) 200 × 244 mm Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide System Tour The pictures and tables in this section illustrate the physical outlook of the computer. Front View Item Icon Component 1 Integrated webcam 2 Display screen 3 Speakers 4 Power button/indicator • Blue – System is in power-on mode • Flashing blue – System is in standby mode 5 Auxiliary lighting capacitive key 6 LCD brightness capacitive key 7 Decrease volume capacitive key 8 Increase volume capacitive key NOTE: Icons for the capacitive keys are only visible when the system is turned on. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 3 Left View Item 4 Component Item 1 Icon Optical disc drive (ODD) 10 Icon Component Ethernet port (RJ-45) 2 I/O cable cover 11 USB ports 3 9-in-1 card reader 12 eSATA port 4 HD dual digital TV tuner (optional) 13 Serial-to-DVI port (optional) 5 Line-in jack 14 Monitor port 6 Line-out jack 15 HDMI port 7 Microphone jack 16 PS/2 mouse port 8 Line-in jack 17 PS/2 keyboard port 9 Line-out jack 18 AC power jack Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Right View Item Icon Component 1 Microphone jack 2 Line-out jack 3 USB ports Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 5 Rear View Item 6 Icon Component 1 Ventilation slots 2 Mounting holes for wall mount option 3 Computer stand Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Hardware Specifications Processor AMD Phenom II Processors Item Specification Series X3 X4 Model 700e 705e 900e 910e Frequency 2.4 GHz 2.5 GHz 2.4 GHz 2.5 GHz # of cores 3 3 4 4 L2 cache 1.5 MB 1.5 MB 2 MB 2 MB L3 cache 6 MB 6 MB 6 MB 6 MB Package type 45 nm 45 nm 45 nm 45 nm Socket Socket AM3 Socket AM3 Socket AM3 Socket AM3 Max TDP 65 W 65 W 65 W 65 W AMD Athlon II Processors Item Specification Series X2 X3 X4 Model 215 240 245 405e 600e 605e Frequency 2.7 GHz 2.8 GHz 2.9 GHz 2.3 GHz 2.2 GHz 2.3 GHz # of cores 2 2 2 3 4 4 L2 cache 1 MB 2 MB 2 MB 1.5 MB 2 MB 2 MB Package type 45 nm 45 nm 45 nm 45 nm 45 nm 45 nm Socket Socket AM3 Socket AM3 Socket AM3 Socket AM3 Socket AM3 Socket AM3 Max TDP 65 W 65 W 65 W 45 W 45 W 45 W Chipsets Item Specification System chipset nVIDIA GeForce 8200 (MCP78PV) I/O controller SIO ITE 8720 BIOS Item Specification BIOS chip AMI BIOS Setup utility CMOS Setup Utility Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 7 Memory Item Specification Controller Integrated in the AMD processor Number of DIMM slot 4 Maximum memory 8 GB (using four 2 GB modules) Data rate 1333 MT/s Supported capacities 1 or 2 GB DIMM type 240-pin DDR3 SO-DIMM Supported brands A-Data, Apacer, Kingston, Transcend, Unifosa, Samsung Population rule You can install memory modules in any combination as long as they match the above specifications. Hard Disk Drive Item Specification Controller Integrated in the nVIDIA GeForce 8200 (MCP78PV) Form factor 3.5-inch 9.5 mm Interface SATA 2.0 Supported capacities 320 GB • Seagate Pharaoh (7200 rpm) • HGST HDT721032SLA380 (7200 rpm) • WD WD1600AAJS-22L7 (7200 rpm) 500 GB • WD WD5000AAKS-22M9A0 (7200 rpm) 640 GB • Seagate ST3640623AS (7200 rpm) • HGST HDT721064SLA360 (7200 rpm) • WD WD6400AAKS-22A7B2 (7200 rpm) • Seagate ST31000528AS (7200 rpm) • HGST HDT721010SLA360 (7200 rpm) • WD WD10EADS-22M4B0 (5400 rpm) / WD1001FALS-22J7B0 (7200 rpm) • Seagate ST31500341AS (7200 rpm) • WD WD15EADS-22P8B0 (5400 rpm) 1 TB 1.5 TB Optical Disc Drive Item Specification Controller Integrated in the nVIDIA GeForce 8200 (MCP78PV) Type DVD-Super Multi double-layer or Blu-ray Disc combo drive option Form factor Slim type Tray height (mm)) 12.7 mm Interface SATA Supported models 8 DVD-Super Multi double-layer drive • HLDS GT31N • PLDS DS-8A5SH Blu-ray Disc combo drive • Panasonic UJ141AL/UJ240A • HLDS CT21N Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Ethernet Item Specification Controller Marvell 88E1116 Intel WG82567V Gigabit NIC LAN protocol 10/100/1000 Mbps LAN connector type RJ-45 Wireless LAN Item Specification Model Lite-On WN6607LH Protocol 802.11 b/g/n Form factor PCIe Mini Card Bluetooth Item Specification Model • Lite-On WB111C-C1 • Xavi BC10B-04C1 Version Bluetooth 2.1 + EDR Audio Item Specification Controller Realtek ALC888S 7.1+2 Channel High Definition Audio Codec Features • Two built-in 5W stereo speakers • Right panel audio jacks – Headphone jack – Microphone jack • Left panel audio jacks – Line-in, line-out, and microphone jacks – Line-in and line-out jacks Webcam Item Specification Resolution 2.0 MP Supported models • Chicony CNFA21321004590L • Park Orchid C04PL037F • Primax 50-704A4WNT8 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 9 LCD Panel Item Specification Model ZX6350 and ZX6351 ZX4350 and ZX4351 Screen size (diagonal, inch) 21.5-inch 23-inch Type Wide XGA Resolution 1920 × 1080 Backlight CCFL Interface LVDS Brightness (typical) 300 nits Display colors 16.7M Aspect ratio 16:9 Contrast ratio 1000:1 Response time (typical) 5 ms Touchscreen • ZX6350: Yes • ZX4350: Yes • ZX6351: No • ZX4351: No • LG LM230WF1 • Samsung LTM230HT01 • E-Turbo SR-230M182235D1 (touch panel) • Darfon VZ.13156.B01 • Sumida IV30260SPEC139 Surface treatment AG type, 3H hard coating, Haze 25 Supported models • Inverter board • Power Supply Unit 10 Item Specification Output (max.) 220 W Supported models • Lite-On PS-5221-06A1 / PE-5221-08AP / PS-5221-9AE • Delta DPS-220UB-1 A / DPS-220UB A / DPS-220UB-2 B • Chicony CPB09-D220R / CPB09-D220A / CPB09-D220E Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Chapter 2 System Utilities CMOS Setup Utility CMOS Setup Utility is a hardware configuration program built into the system ROM. Since most systems are already properly configured and optimized, there is normally no need to run this utility. You will need to run this utility under the following conditions: • When changing the system configuration including: • Setting the system time and date • Configuring the system drives and peripherals • Specifying the boot device sequence • Configuring the power management modes • Setting up system passwords or making other changes to the security setup • When trying to resolve IRQ conflicts • When a configuration error is detected by the system and you are prompted ("Run Setup" message) to make changes to the BIOS settings. The Setup Utility loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM, which allows configuration data to be retained when power is turned off. The values take effect when the system is booted. POST uses these values to configure the hardware. If the values and the actual hardware do not agree, POST generates an error message. You must run this utility to change the hardware settings from the default or current configuration. IMPORTANT NOTE If you repeatedly receive “Run Setup” messages, the RTC battery located on the mainboard (BT1) may be defective. In this case, the system cannot retain configuration values in CMOS. Replace the RTC battery with a new one. For ease of reading, CMOS Setup Utility will be simply referred to as “Setup” or “Setup Utility” in this Service Guide. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 11 Accessing the Setup Utility 1. Turn on the computer. If the computer is already turned on, save your data and close all open applications, then restart the computer. 2. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the computer. Use the Up/Down/Left/Right arrow keys to move between the menu options, then press Enter to execute that option. Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option. Other options lead to dialog boxes that prompt you for information. Some options (marked with a ) lead to submenus that enable you to change the values for the option. Use the Up/Down/Left/Right arrow keys to scroll through the items in the submenu 12 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Navigating through the Setup Utility Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens of the Setup Utility. The table below lists these legend keys and their respective functions. Key Function Up/Down/Left/ Right arrow keys Move the cursor to the menu/field you want.The currently selected field will be highlighted. Enter • To open the page for the currently selected menu/submenu • To apply a field value. PgUp and PgDn Move the cursor to the previous and next page of a multipage menu. Home Move the cursor to the first page of a multipage menu. End Move the cursor to the last page of a multipage menu. + and - To select a value for the currently selected field (only if it is user-configurable). Press these keys repeatedly to display all possible entries. A parameter that is enclosed in square brackets [ ] is user-configurable. Grayed-out parameters are not user-configurable for one of the following reasons: Esc • The field value is auto-configured or auto-detected.· • The field value is informational only. • The field is password-protected. If you press this key: • On one of the primary menu screens, the Exit menu displays. • On a submenu screen, the previous screen displays. • When you are making selections from a pop-up menu, closes the pop-up without making a selection. F1 To bring up the General Help window. The General Help window describes other Setup navigation keys that are not displayed on the legend bar. F9 Press to load default system values. F10 Press to save changes and close the Setup Utility. Setup Utility Menus The Setup Utility has twelve menus for configuring the various system functions. These include: • Product Information • PC Health Status • Standard CMOS Features • Frequency/Voltage Control • Advanced BIOS Features • BIOS Security Features • Advanced Chipset Features • Load Default Settings • Integrated Peripherals • Save & Exit Setup • Power Management Setup • Exit Without Saving NOTES • The screenshots used in this section are for illustration only. The values displayed may not be the same as those in your computer. • In the descriptive tables following each of the menu screen illustrations, settings in boldface are the default and suggested settings. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 13 Product Information . 14 Field Description Processor Type Type of processor installed on the system Processor Speed Speed of the processor installed on the system System Memory Size of system memory detected during boot-up Product Name Official model name of the computer. System Serial Number System serial number. System BIOS Version Current system BIOS version BIOS Release Date Date when the CMOS setup utility was released. Asset Tag Number System asset tag number Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Standard CMOS Features Field Description Value System Date Sets the system date. MM/DD/YYYY (month/day/year) System Time Sets the system time. HH:MM:SS (hour:minute:second) AHCI Port 1–4 Your computer supports four SATA channels, each channel allows one SATA device to be installed. Press Enter to display the individual configuration screen of installed SATA drive(s). Halt On Determines whether the system will stop for an error during the POST. Options include: • All Errors - Any error detected will pause the system. • No Errors - BIOS will ignore any errors detected during POST • All, but Keyboard - If a keyboard error is detected, BIOS will pause the system. All Errors No Errors All, But Keyboard Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 15 Advanced BIOS Features 16 Field Description Value Quick Boot When enabled, the system starts up more quickly be elimination some of the POST routines. Enabled Disabled Quiet Boot When enabled, BIOS will show a full screen logo when booting; if disabled, BIOS will show the diagnostic POST screen when booting. Enabled Disabled 1st/2nd/3rd/4th Boot Device Displays the device assigned to the specified boot sequence. The Setup Utility attempts to boot the operating system in this order. By default, the computer searches for boot devices in the following order: • Hard disk • Optical drive (CD/DVD) • Removable device • Network boot (LAN) Hard Disk Drive Priority Press Enter to specify the boot device priority sequence for the installed hard drive(s). Optical Disk Drive Priority Press Enter to specify the boot device priority sequence for the installed optical drive. Removable Device Priority Press Enter to specify the boot device priority sequence for removable drives. Network Device Priority Press Enter to specify the boot device priority sequence foe available network drives. Bootup Num-Lock If you set this item to On, the keyboard Num Lock key will be active when the computer boots up. On Off Boot Sector Virus Protection If set to Disabled, when anything attempts to access the boot sector or hard disk partition table, there will be no warning message. Enabled Disabled USB Beep Message Select whether to allow the BIOS to emit error beeps or display error messages during USB device enumeration. Enabled Disabled Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Advanced Chipset Features Field Description Value AMD Cool ’n’ Quiet Select whether to enable the AMD Cool 'N' Quiet Technology. This technology allows a compliant OS to dynamically adjust the system voltage and core frequency for reduced heat and noise emission. Enabled Disabled AMD-V Select whether to enable the AMD-V Technology. This technology allows a single platform to run multiple operating systems in independent partitions. Enabled Disabled Memory Hole Remapping When enabled, some or all of the memory between the 2 GB and 4 GB limits to addresses above 4 GB. This is a workaround for the PCI hole or PCI memory hole which is a limitation of 32-bit hardware and 32-bit operating systems that causes a computer to appear to have less memory available than is physically installed. Note: This feature is useful for systems running on 64-bit OS and those 32-bit systems that support the Physical Address Extension method. Enabled Disabled Hybrid SLI Select whether to enable the Hybrid SLI technology when a nVIDIA graphics card is installed. Hybrid SLI increases graphics Enabled Disabled performance with GeForce® Boost and provides intelligent power management with HybridPower™. Primary Video When a graphics card is installed, you have the option to select which graphics controller to activate. Note: When this field is set to Auto, the graphics controller priority sequence is: PCIE, Onboard, then PCI. Auto PCIE Onboard PCI UMA Frame Buffer Size When a graphics card is installed, you can select how the system video memory (frame buffer) is allotted. Auto 32 MB 64 MB 128 MB 256 MB Current UMA Size Displays the size of video memory (located in upper memory area–UMA) detected during boot-up. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 17 Integrated Peripherals 18 Field Description Value Onboard SATA Controller Enables or disables the onboard SATA controller. Enabled Disabled Onboard SATA Mode Set the operating mode for the onboard SATA controller. Native IDE Onboard USB Controller Enables or disables the onboard USB controller. Enabled Disabled Legacy USB Support Enables or disables support for a USB mouse and USB keyboard. When enabled, any attached USB mouse or USB keyboard can control the system even when there is no USB driver loaded onto the system. Enabled Disabled USB Storage Emulation If set to Auto, a USB devices with a capacity of equal or less than 2 GB will be emulated as a bootable floppy disk. Auto Floppy Hard Disk Onboard Graphics Controller Enables or disables the onboard graphics controller. Enabled Disabled Onboard Audio Controller Enables or disables the onboard audio controller. Enabled Disabled Onboard LAN Controller Enables or disables the onboard LAN controller. Enabled Disabled Onboard LAN Option ROM Enables or disables the onboard LAN option ROM function. Enabled Disabled Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Power Management Setup Field Description Value ACPI Suspend Mode Use this item to define how your system suspends. Default value is S3 (STR), the suspend mode is suspend to RAM, i.e., the system shuts down with the exception of a refresh current to the system memory. S3 (STR) S1 (POS) Deep Power Off Mode Enables or disables compliance to the Energy-using Products Lot 6 Directives (EuP Lot 6). Enabled Disabled Power On by RTC Alarm Enables or disables the system to wake up from a power-saving mode when an RTC alarm occurs. Enabled Disabled Power On by PCIE Devices Enables or disables the system to wake up from a power-saving mode when an event occurs on an installed PCI Express device. Enabled Disabled Power On by PCI Devices Enables or disables the system to wake up from a power-saving mode when an event occurs on an installed PCI device. Enabled Disabled Power On by Modem Ring Enables or disables the system to wake up from a power-saving mode when a modem signal is received. network message Enabled Disabled Power On by Onboard LAN Enables or disables the system to wake up from a power-saving mode when the onboard LAN controller received a network message. Enabled Disabled Wake Up by PS/2 KB/Mouse Enables or disables the system to wake up from a power-saving mode when a PS/2 keyboard or mouse is used. Enabled Disabled Wake Up by USB KB/Mouse Enables or disables the system to wake up from a power-saving mode when a USB keyboard or mouse is used. Enabled Disabled Restore On AC Power Loss Select the power state when an AC power loss occurs. • Off - The computer remains off until the power button is pressed. • Last State - The computer reverts to the last power state before the power loss occurred. • On - The computer switches back on after the AC power loss. Power Off Power On Last State Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 19 PC Health Status 20 Field Description Value CPU Temperature System Temperature CPU Fan Speed System Fan Speed CPU Core +1.1V +3.30V +5.00V +12.0V 5VSB VBAT These items lets you monitor the parameters for critical voltages, temperatures and fan speeds. Smart Fan When enabled, fan speed will speed up or slow down depending on the system temperature. Enabled Disabled Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Frequency/Voltage Control Field Description Value Enable Clock to All DIMM/PCI When enabled, clock signals will be sent to the PCI and memory slots regardless of whether the slot is occupied or not. Enabled Disabled Spread Spectrum When the mainboard's clock generator pulses, the extreme values of the pulses creates EMI (electromagnetic interference). Set this field to Enabled to reduce this EMI level. This reduces interference problems with other electronics in the area. Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up. Enabled Disabled Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 21 BIOS Security Features Field Description Value Supervisor Password Displays the supervisor password status. When set to Installed, this password will allow the user to access and change all settings in the Setup Utility. Installed Not Installed User Password Displays the user password status. Only the following menus will be accessible when this password is set as Installed: • System Date and System Time • Exit Without Saving Change Supervisor Password Press Enter to change the supervisor password. Change User Password Press Enter to change the user password. Note the following before you define a system password: 22 • The maximum length of password contains 8 alphanumeric characters. The following keys are valid: – A-Z, a-z (case-insensitive) – 0-9 – ` - + [ ] \ ; ' , . /, – Special keypad characters: 0-9 / * - + • When you are prompted to enter a password, you have three tries before the system halts. Do not forget your password. If you forget your password, you may have to return your computer to your dealer to reset it. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide To set a system password: NOTE 1. You need to set a supervisor password first before setting the user password. Select Change Supervisor Password or Change User Password, then press Enter. The password box appears. 2. Type a password then press Enter. IMPORTANT 3. Be very careful when typing your password because the characters do not appear on the screen. Only shaded blocks representing each typed character are visible. Retype the password to verify the first entry, then press Enter. You will be prompted to save the new password. 4. Press Enter. 5. Press F10 to save the password and close the Setup Utility. To change a system password: 1. Select Change Supervisor Password or Change User Password, then press Enter. The password box appears. 2. Type the original password, then press Enter. 3. Type a new password, then press Enter. 4. Retype the new password to verify the first entry, then press Enter. You will be prompted to save the new password. 5. Press Enter. 6. Press F10 to save the password and close the Setup Utility. To remove a system password: NOTE 1. When the supervisor password is removed, the user password will also be remove. Select Change Supervisor Password or Change User Password, then press Enter. The password box appears. 2. Type the original password, then press Enter. 3. Press Enter twice without entering anything in the new and confirm password fields. You will be prompted to confirm the password removal. 4. Press Enter. 5. Press F10 to save the changes you made and close the Setup Utility. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 23 Load Default Settings Execute this menu to load the factory-default settings for all Setup parameters. Keyboard shortcut: F9 Perform the steps below to load the system default settings: 1. Select Load Default Settings, then press Enter. You will be prompted to load the system defaults. 2. Select OK, then press Enter. 3. Press F10 to save the changes you made and close the Setup Utility. Save & Exit Setup Execute this menu to save the changes made and closes the Setup Utility. Keyboard shortcut: F10 Exit Without Saving Execute this menu to closes the Setup Utility without making any changes. 24 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Chapter 3 System Disassembly This chapter provides step-by-step instructions on how to disassemble the computer for maintenance and troubleshooting purposes. Disassembly Tools In performing the disassembly process, you will need the following tools: • Wrist-grounding strap and conductive mat for preventing electrostatic discharge • Philips screwdriver • Hex screwdriver • Flat screwdriver NOTES • To reinstall the system components and assemble the unit, perform the disassembly procedures in reverse. • The screws for the different components vary in size. During the disassembly process, group the screws with their corresponding components to avoid mismatches when putting back the components. Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: 1. Make sure that the optical disc drive and the card reader slot are empty. 2. Turn off the power to the computer and all peripherals. 3. Unplug the power cord from the computer. 4. Unplug the network cable and all connected peripheral devices from the computer. 5. Place the computer on a flat, steady surface with the rear cover facing upward. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 25 Disassembly Procedures Removing the Computer Stand 1. Perform the “Pre-disassembly Procedure” on page 25. 2. Use a flat screwdriver to pry off the plastic shell covering the computer stand screws. 3. Remove the screws securing the computer stand. 4. 26 Quantity Color Torque Part Number 6 Black 4.0–4.5 kgf-cm 86.00N85.266 Remove the computer stand. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Removing the I/O Cable Cover 1. Use a flat screwdriver to pry off the I/O cable cover. 2. Remove the I/O cable cover Removing the Rubber Feet 1. Perform the “Pre-disassembly Procedure” on page 25. 2. Use a flat screwdriver to pry off the rubber feet from the computer base. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 27 Removing the Rear Cover 1. Remove the computer stand by following the procedure described on page 26. 2. Remove the I/O cable cover and the rubber feet by following the procedures described on page 27. 3. Use a flat screwdriver to carefully pry loose the rear cover from the front bezel. The picture below shows the location of the plastic snaps securing the rear cover to the front bezel. 4. Toggle the cover from left to right to loosen its hold on the front bezel, then detach the rear cover. Removing the I/O Cable Plate 28 1. Remove the rear cover by following the procedure described in the previous section. 2. Push the latch to disengage the I/O cable plate from the main chassis. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 3. Remove the I/O cable plate. Removing the Optical Disc Drive 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screw securing the ODD. 3. Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 Slide the ODD outward, then disconnect the ODD SATA cable from the drive. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 29 4. Remove the ODD from the main chassis. 5. Remove the screw securing the ODD bracket. 6. 30 Quantity Color Torque Part Number 1 Silver 1.3–1.5 kgf-cm 86.7A122.4R0 Detach the ODD bezel from the module. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Removing the Scaler Board 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screw securing the scaler board cover. Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 3. Slide the scaler board cover towards the speaker area to disengage the cover tabs from the main chassis, then remove the scaler board cover. 4. Disconnect all the cables from the scaler board. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 31 5. 6. Remove the screws securing the scaler board. Quantity Color Torque Part Number 4 Black 4.0 kgf-cm 86.00B75.240 Remove the scaler board. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. 32 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Removing the USB/Audio Board 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screw securing the USB/audio board cover. Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 3. Slide the USB/audio board cover outward to disengage the cover tabs from the main chassis, then remove the USB/audio board cover. 4. Disconnect the two cables from the USB/audio board. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 33 5. 6. Remove the screws securing the USB/audio board. Quantity Color Torque Part Number 2 Black 4.0 kgf-cm 86.00B75.240 Slide the USB/audio board out of its tabs. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. 34 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Removing the Wall Mount Plate 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screws securing the wall mount plate. 3. Quantity Color Torque Part Number 2 Black 4.0–4.5 kgf-cm 86.00B75.240 Slide the wall mount plate towards the HDD area to disengage the plate tabs from the main chassis, then remove the wall mount plate. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 35 Removing the TV Tuner Card 1. Remove the wall mount plate by following the procedure described in the previous section. 2. Disconnect the TV tuner card cable. 3. Remove the screw securing the TV tuner card bracket. 4. 36 Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 Disconnect TV tuner card from its expansion slot. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Removing the Graphics Card 1. Remove the wall mount plate by following the procedure described on page 35. 2. Remove the screw securing the inverter board cover. Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 3. Remove the inverter board cover. 4. Disconnect the HDMI cable from the graphics card. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 37 5. 38 Remove the hex screws securing the serial-to-DVI cable. Quantity Color Torque Part Number 2 Silver 4.5 kgf-cm 86.80536.7R2 6. Disconnect the serial-to-DVI cable from the graphics card. 7. Disconnect the graphics card assembly from its expansion slot. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 8. 9. Remove the screw securing the graphics card bracket. Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 Disconnect the graphics card from its riser board. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. 10. Remove the screws securing the graphics card riser board. Quantity Color Torque Part Number 2 Black 4.0–4.5 kgf-cm 86.00B75.240 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 39 11. Remove the graphics card riser board from its bracket. Removing the Hard Disk Drive 40 1. Remove the graphics card by following the procedure described on page 37. 2. Disconnect the power and SATA cables from the hard drive. 3. Slide the HDD assembly outward to disengage the assembly from the main chassis, then remove the HDD assembly. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 4. Disconnect the HDD SATA cable from the mainboard. 5. Remove the screws securing the hard drive to its cage. 6. Quantity Color Torque Part Number 4 Silver 4.0–4.5 kgf-cm 86.00J44.C60 Use a small metal screwdriver to push the hard drive out of its cage (a), then pull out the drive out (b). Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 41 Removing the Inverter Board 42 1. Remove the wall mount plate by following the procedure described on page 35. 2. Remove the inverter board cover by following steps 2 and 3 on page 37. 3. Disconnect all cables from the inverter board. 4. Remove the screws securing the inverter board. Quantity Color Torque Part Number 3 Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 5. Remove the inverter board. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Removing the Heat Sink Fan (HSF) Assembly 1. Remove the wall mount plate by following the procedure described on page 35. 2. Disconnect the HSF cable from its mainboard connector. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 43 3. 4. Loosen the HSF's spring-loaded screws in a diagonally opposite pattern (an "X" pattern). Quantity Color Torque Part Number 4 Silver 4.0–4.5 kgf-cm – Remove the HSF assembly. Removing the Processor 44 1. Remove the HSF assembly by following the procedure described on the previous section. 2. Press down the socket lever, then move it left to release. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 3. Rotate the socket lever to the open position. 4. Gently lift the processor out of its socket. CAUTION DO NOT lay the processor on its base to avoid bending or damaging the pins underneath it. IMPORTANT When installing a processor: • Note the golden arrow on the corner to make sure the processor is properly oriented over the socket. • Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue. Wipe the die surface several times to make sure that no particles or dust contaminants are evident. Allow the alcohol to evaporate before continuing. Apply just enough thermal grease to evenly coat the surface of the processor die. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 45 Removing the Memory Modules 1. Remove the wall mount plate by following the procedure described on page 35. 2. Open the holding clips securing the memory modules (a), then remove the memory modules from the DIMM slots (b). Removing the RTC Battery 1. Remove the wall mount plate by following the procedure described on page 35. 2. Detach the socket latch from the RTC battery. 3. Remove the RTC battery from its socket. The RTC battery has been highlighted with a yellow circle in the above image. Detach the RTC battery and follow local regulations for disposing it. 46 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Removing the Mainboard 1. Remove the TV tuner card by following the procedure described on page 36. 2. Remove the graphics card by following the procedure described on page 37 3. Remove the hard drive by following the procedure described on page 40. 4. Remove the HSF assembly by following the procedure described on page 43. 5. Remove the processor by following the procedure described on page 44. 6. Remove the memory modules by following the procedure described on page 46. 7. Remove the RTC battery by following the procedure described on the previous section. 8. Remove the hex screws securing the serial-to-DVI cable. 9. Quantity Color Torque Part Number 2 Silver 4.5 kgf-cm 86.80536.7R2 Detach the serial-to-DVI cable from the I/O port panel bracket. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 47 10. Disconnect all cables from the upper edge area of the mainboard. 11. Disconnect the 4-pin and 20-pin ATX power cables from their mainboard connectors. a. Press the top portion of the cable’s retaining latch b. Pull the cable straight up from its connector. 12. Remove the screws securing the mainboard. 48 Quantity Color Torque Part Number 6 Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 13. Remove the mainboard. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Removing the Power Supply Unit 1. Disconnect the scalar board power cable by performing steps 1–4 of the scalar board removal procedure on page 31. 2. Disconnect the hard drive power cable by performing steps 1 and 2 of the HDD removal procedure on page 40. 3. Disconnect the ATX power cables by performing step 11 of the mainboard removal procedure on page 48. 4. Remove the screws securing the PSU to the main chassis. Quantity Color Torque Part Number 3 Silver 4.0 kgf-cm 86.00J44.C60 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 49 5. Remove the screws securing the PSU bracket. Quantity Color Torque Part Number 2 (#1-2) Black 4.0 kgf-cm 86.00J44.C60 1 (#3) Black 4.0 kgf-cm 86.3AR26.8R0 6. Detach the PSU bracket from the power supply unit. 7. Remove power supply unit from the front bezel and lay it down beside the system. Some PSU connector cables are still secured underneath the main chassis so you won’t be able to remove the PSU completely 50 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Removing the Touchscreen Control Board 1. Remove the PSU by following the procedure described on page 49. 2. Detach the black tape from the touchscreen control board cables. 3. Push the tabs securing the touchscreen control board. 4. Remove the touchscreen control board and turn it over to expose the cable connectors underneath it. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 51 5. Disconnect all cables from the touchscreen control board. Removing the Bluetooth Module 52 1. Remove the PSU by following the procedure described on page 49. 2. Push the tabs securing the Bluetooth module. 3. Remove the Bluetooth module from the front bezel and turn it over to expose the cable connector underneath it. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 4. Disconnect the Bluetooth cable from the module. Removing the Power Button Assembly 1. Remove the PSU by following the procedure described on page 49. 2. Push the tabs securing the power button assembly. 3. Remove the power button assembly from the front bezel. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 53 Removing the LCD Assembly 54 1. Remove the I/O cable plate by following the procedure described on page 28. 2. Remove the optical drive by following the procedure described on page 29. 3. Remove the scaler board by following the procedure described on page 31 4. Remove the USB/audio board by following the procedure described on page 33. 5. Remove the mainboard by following the procedure described on page 47. 6. Remove the PSU by following the procedure described on page 49. 7. Disconnect the IR cable from the front bezel. 8. Disconnect the light bar cables from the light bars. 9. Remove the speakers. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 10. Disconnect the capacitive LED board cable. 11. Disconnect the webcam cable. 12. Remove the screws securing the main chassis. Quantity Color Torque Part Number 5 Black 4.0 kgf-cm 86.3AR26.8R0 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 55 13. Push back the plastic snaps securing the LCD assembly to the front bezel. 14. Detach the LCD assembly from the front bezel. Removing the Main Chassis 56 1. Remove the LCD assembly by following the procedure described on page 54. 2. Remove the screws securing the main chassis to the LCD module. Quantity Color Torque Part Number 4 Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 3. Remove the main chassis from the LCD module and lay it down beside the LCD module. 4. Release the inverter cables from the main chassis. 5. Remove the tapes securing the system cables, then release the cables from their main chassis latches. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 57 Removing the LCD Cable 1. Remove the main chassis by following the procedure described on page 56. 2. Remove the tapes securing the LCD cable (a), then disconnect the cable from the LCD board (b). Removing the LCD Board Cover 1. Remove the main chassis by following the procedure described on page 56. 2. Remove the screws securing the LCD board cover. 3. 58 Quantity Color Torque Part Number 3 Silver – – Remove the LCD board cover. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Removing the Webcam Module 1. Remove the LCD assembly by following the procedure described on page 54. 2. Push the tabs securing the webcam module. 3. Push the tabs securing the webcam module, then remove the module from the front bezel. Removing the Capacitive LED Board 1. Remove the LCD assembly by following the procedure described on page 54. 2. Remove the capacitive LED board cover. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 59 3. Pry the capacitive LED board from the front bezel. Removing the Light Bars 60 1. Remove the LCD assembly by following the procedure described on page 54. 2. Push the tabs securing both ends of the two light bars. 3. Remove the light bars from the front bezel. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Chapter 4 Troubleshooting This chapter lists the POST error indicators and BIOS beep codes, as well general troubleshooting instructions. Hardware Diagnostic Procedure 1. Obtain as much detail as possible about the symptoms of the system failure. 2. Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation. 3. Refer to “Power System Check” procedure on the next section and the “Beep Codes” section on page 76 to determine which corrective action to take. System Check Procedures IMPORTANT The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Power System Check If the system can be powered on, skip this section. Proceed to the “System Internal Inspection” procedure on the next page. If the system will not power on, do the following: • Check if the power cable is properly connected to the AC power jack and a functional AC power source. • Check if the voltage selector switch is set to the correct voltage setting. System External Inspection 1. Inspect the power and LED indicators on the front panel. Go to “Front View” section on page 3 for the location and description of the LED behaviour. 2. 3. Make sure that the ventilation slots on the rear panel are not blocked. Make sure that there is no point of contact in the system that can cause a power short. If the cause of the failure is still can not be determined, perform the “System Internal Inspection” procedure described on the next page. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 61 System Internal Inspection 1. Turn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all connected peripheral devices from the computer. 4. 5. 6. 7. 8. Place the computer on a flat, steady surface. Remove the side panel as described in page 20. Verify that the processor, memory module(s), and expansion board(s) are properly seated. Verify that all power and data cables are firmly and properly attached to the installed drives. Verify that all cable connections inside the system are firmly and properly attached to their appropriate mainboard connectors. 9. Verify that all components are Acer-qualified and supported. 10. Reinstall the side panel. 11. Power on the system. If the cause of the failure is still can not be determined, review the POST messages and BIOS checkpoints during the system startup. Checkpoints A checkpoint is either a byte or word value output to I/O port 80h. The BIOS outputs checkpoints during bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoints are very useful in aiding software developers or technicians in debugging problems that occur during the pre-boot process. Viewing BIOS Checkpoints Viewing all checkpoints generated by the BIOS requires a checkpoint card, also referred to as a POST card or POST diagnostic card. These are ISA or PCI add-in cards that show the value of I/O port 80h on a LED display. Checkpoints may appear on the bottom right corner of the screen during POST. This display method is limited, since it only displays checkpoints that occur after the video card has been activated. NOTE Please note that checkpoints may differ between different platforms based on system configuration. Checkpoints may change due to vendor requirements, system chipset or option ROMs from add-in PCI devices. Boot Block Initialization Code Checkpoints The boot block initialization code sets up the chipset, memory, and other components before system memory is available. The following table describes the type of checkpoints that may occur during the boot block initialization portion of the BIOS. 62 Checkpoint Description Before D1 Early chipset initialization is done. Early super I/O initialization is done including RTC and keyboard controller. NMI is disabled. D1 Perform keyboard controller BAT test. Check if waking up from power management suspend state. Save power-on CPUID value in scratch CMOS. D0 Go to flat mode with 4GB limit and GA20 enabled. Verify the bootblock checksum. D2 Disable CACHE before memory detection. Execute full memory sizing module. Verify that flat mode is enabled. D3 If memory sizing module not executed, start memory refresh and do memory sizing in bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that flat mode is enabled. D4 Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Checkpoint Description D5 Bootblock code is copied from ROM to lower system memory and control is given to it. BIOS now executes out of RAM. D6 Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to checkpoint E0. See the “Boot Block Recovery Code Checkpoints” section for more information. D7 Restore CPUID value back into register. The Bootblock Runtime interface module is moved to system memory and control is given to it. Determine whether to execute serial flash. D8 The Runtime module is uncompressed into memory. CPUID information is stored in memory. D9 Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into memory. Leaves all RAM below 1 MB Read-Write including E000 and F000 shadow areas but closing SMRAM. DA Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See the “POST Code Checkpoints” section for more information. Boot Block Recovery Code Checkpoints The boot block recovery code gets control when the BIOS determines that a BIOS recovery is required because the user has forced the update or the BIOS checksum is corrupt. Refer to “BIOS Recovery” section on page 77 for more information. The following table describes the type of checkpoints that may occur during the boot block recovery portion of the BIOS. Checkpoint Description E0 Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized. DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled. E9 Set up floppy controller and data. Attempt to read from floppy. EA Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM. EB Disable ATAPI hardware. Jump back to checkpoint E9. EF Read error occurred on media. Jump back to checkpoint EB. E9 or EA Determine information about root directory of recovery media. F0 Search for pre-defined recovery file name in root directory. F1 Recovery file not found. F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file. F3 Start reading the recovery file cluster by cluster. F5 Disable L1 cache. FA Check the validity of the recovery file configuration to the current configuration of the flash part. FB Make flash write enabled through chipset and OEM specific method. Detect proper flash part. Verify that the found flash part size equals the recovery file size. F4 The recovery file size does not equal the found flash part size. FC Erase the flash part. FD Program the flash part. FF The flash has been updated successfully. Make flash write disabled. Disable ATAPI hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 63 POST Code Checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The following table describes the type of checkpoints that may occur during the POST portion of the BIOS. 64 Checkpoint Description 03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST, Runtime data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS as mentioned in the Kernel Variable "wCMOSFlags." 04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad, update CMOS with power-on default values and clear passwords. Initialize status register A. Initializes data variables that are based on CMOS setup questions. Initializes both the 8259 compatible PICs in the system 05 Initializes the interrupt controlling hardware (generally PIC) and interrupt vector table. 06 Do R/W test to CH-2 count reg. Initialize CH-0 as system timer.Install the POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt. Traps INT1Ch vector to "POSTINT1ChHandlerBlock." 08 Initializes the CPU. The BAT test is being done on KBC. Program the keyboard controller command byte is being done after Auto detection of KB/MS using AMI KB-5. 0A Initializes the 8042 compatible Key Board Controller. 0B Detects the presence of PS/2 mouse. 0C Detects the presence of Keyboard in KBC port. 0E Testing and initialization of different Input Devices. Also, update the Kernel Variables. Traps the INT09h vector, so that the POST INT09h handler gets control for IRQ1. Uncompress all available language, BIOS logo, and Silent logo modules. 13 Early POST initialization of chipset registers. 24 Uncompress and initialize any platform specific BIOS modules. GPNV is initialized at this checkpoint. 30 Initialize System Management Interrupt. 2A Initializes different devices through DIM. See DIM Code Checkpoints section for more information. 2C Initializes different devices. Detects and initializes the video adapter installed in the system that have optional ROMs. 2E Initializes all the output devices. 31 Allocate memory for ADM module and uncompress it. Give control to ADM module for initialization. Initialize language and font modules for ADM. Activate ADM module. 33 Initializes the silent boot module. Set the window for displaying text information. 37 Displaying sign-on message, CPU information, setup key message, and any OEM specific information. 38 Initializes different devices through DIM. See DIM Code Checkpoints section for more information. USB controllers are initialized at this point. 39 Initializes DMAC-1 & DMAC-2. 3A Initialize RTC date/time. 3B Test for total memory installed in the system. Also, Check for DEL or ESC keys to limit memory test. Display total memory in the system. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Checkpoint Description 3C Mid POST initialization of chipset registers. 40 Detect different devices (Parallel ports, serial ports, and coprocessor in CPU, ... etc.) successfully installed in the system and update the BDA, EBDA…etc. 50 Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed. 52 Updates CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory. Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed. 60 Initializes Num-Lock status and programs the KBD typematic rate. 75 Initialize Int-13 and prepare for IPL detection. 78 Initializes IPL devices controlled by BIOS and option ROMs. 7A Initializes remaining option ROMs. 7C Generate and write contents of ESCD in NVRam. 84 Log errors encountered during POST. 85 Display errors to the user and gets the user response for error. 87 Execute BIOS setup if needed / requested. Check boot password if installed. 8C Late POST initialization of chipset registers. 8E Program the peripheral parameters. Enable/Disable NMI as selected. 90 Late POST initialization of system management interrupt. A0 Check boot password if installed. A1 Clean-up work needed before booting to OS. A2 Takes care of runtime image preparation for different BIOS modules. Fill the free area in F000h segment with 0FFh. Initializes the Microsoft IRQ Routing Table. Prepares the runtime language module. Disables the system configuration display if needed. A4 Initialize runtime language module. Display boot option popup menu. A7 Displays the system configuration screen if enabled. Initialize the CPU’s before boot, which includes the programming of the MTRR’s. A8 Prepare CPU for OS boot including final MTRR values. A9 Wait for user input at config display if needed. AA Uninstall POST INT1Ch vector and INT09h vector. Deinitializes the ADM module. AB Prepare BBS for Int 19 boot. AC End of POST initialization of chipset registers. B1 Save system context for ACPI. 00 Passes control to OS Loader (typically INT19h). Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 65 DIM Code Checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system busses. The following table describes the main checkpoints where the DIM module is accessed. Checkpoint Description 2A Initialize different buses and perform the following functions: Reset, Detect, and Disable (function 0); Static Device Initialization (function 1); Boot Output Device Initialization (function 2). Function 0 disables all device nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers. Function 1 initializes all static devices that include manual configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges, and noncompliant PCI devices. Static resources are also reserved. Function 2 searches for and initializes any PnP, PCI, or AGP video devices. 38 Initialize different buses and perform the following functions: Boot Input Device Initialization (function 3); IPL Device Initialization (function 4); General Device Initialization (function 5). Function 3 searches for and configures PCI input devices and detects if system has standard keyboard controller. Function 4 searches for and configures all PnP and PCI boot devices. Function 5 configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices. POST Error Indicators When a system error is detected during POST (Power On Self Text), the Setup utility will switch to diagnostic mode and will either: • Displays a POST error message, or • Emits a series of beep codes POST Error Messages POST error messages tell users what failure the system has detected. Some error messages could be related to a hardware device. Others may indicate a problem with a device configuration. In some cases an error message may include recommendations for troubleshooting or require that you press the Enter key to display recommendations. Follow the instructions on the screen. It is recommended that you correct the error before proceeding, even if the computer appears to boot successfully. IMPORTANT 66 If your system fails after you make changes in the Setup menus, reboot the computer, enter Setup again and load Setup defaults to correct the error. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Memory Message Description Gate20 Error The BIOS is unable to properly control the mainboard’s Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem with the mainboard. Multi-Bit ECC Error This message will only occur on systems using ECC enabled memory modules. ECC memory has the ability to correct single-bit errors that may occur from faulty memory modules. A multiple bit corruption of memory has occurred, and the ECC memory algorithm cannot correct it. This may indicate a defective memory module. Parity Error Fatal Memory Parity Error. System halts after displaying this message. RAM R/W test failed This message is displayed by the AMIBIOS8 when the RAM read/write test fails. CMOS Memory Size Wrong The base memory (memory below 1MB) size that is reported in the CMOS (offset 15h) mismatches with the actual size detected. This condition may occur when the hole is set at 512K base memory or when CMOS is corrupted. Boot Message Description Boot Failure... This is a generic message indicating the BIOS could not boot from a particular device. This message is usually followed by other information concerning the device. Invalid Boot Diskette A diskette was found in the drive, but it is not configured as a bootable diskette. Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present. A: Drive Error The BIOS attempted to configure the A: drive during POST, but was unable to properly configure the device. This may be due to a bad cable or faulty diskette drive. B: Drive Error The BIOS attempted to configure the B: drive during POST, but was unable to properly configure the device. This may be due to a bad cable or faulty diskette drive. Insert BOOT diskette in A: The BIOS attempted to boot from the A: drive, but could not find a proper boot diskette. Reboot and Select proper Boot device or Insert Boot Media in selected Boot device BIOS could not find a bootable device in the system and/or removable media drive does not contain media. Reboot and select proper boot device or Insert boot media in selected boot device BIOS could not find a bootable device in the system and/or removable media drive does not contain media. NO ROM BASIC This message occurs on some systems when no bootable device can be detected. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 67 Storage Device 68 Message Description Primary Master Hard Disk Error The IDE/ATAPI device configured as Primary Master could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Primary Slave Hard Disk Error The IDE/ATAPI device configured as Primary Slave could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Secondary Master Hard Disk Error The IDE/ATAPI device configured as Secondary Master could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Secondary Slave Hard Disk Error The IDE/ATAPI device configured as Secondary Slave could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 3rd Master Hard Disk Error The IDE/ATAPI device configured as Master in the 3rd IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 3rd Slave Hard Disk Error The IDE/ATAPI device configured as Slave in the 3rd IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 4th Master Hard Disk Error The IDE/ATAPI device configured as Master in the 4th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 4th Slave Hard Disk Error The IDE/ATAPI device configured as Slave in the 4th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 5th Master Hard Disk Error The IDE/ATAPI device configured as Master in the 5th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 5th Slave Hard Disk Error The IDE/ATAPI device configured as Slave in the 5th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 6th Master Hard Disk Error The IDE/ATAPI device configured as Master in the 6th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 6th Slave Hard Disk Error The IDE/ATAPI device configured as Slave in the 6th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Primary Master Drive - ATAPI Incompatible The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Primary Slave Drive ATAPI Incompatible The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Secondary Master Drive - ATAPI Incompatible The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Secondary Slave Drive - ATAPI Incompatible The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 3rd Master Drive ATAPI Incompatible The IDE/ATAPI device configured as Master in the 3rd IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Message Description 3rd Slave Drive ATAPI Incompatible The IDE/ATAPI device configured as Slave in the 3rd IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 4th Master Drive ATAPI Incompatible The IDE/ATAPI device configured as Master in the 4th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 4th Slave Drive ATAPI Incompatible The IDE/ATAPI device configured as Slave in the 4th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 5th Master Drive ATAPI Incompatible The IDE/ATAPI device configured as Master in the 5th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 5th Slave Drive ATAPI Incompatible The IDE/ATAPI device configured as Slave in the 5th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 6th Master Drive ATAPI Incompatible The IDE/ATAPI device configured as Master in the 6th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 6th Slave Drive ATAPI Incompatible The IDE/ATAPI device configured as Slave in the 6th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. S.M.A.R.T. Capable but Command Failed The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk. S.M.A.R.T. Command Failed The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk. S.M.A.R.T. Status BAD, Backup and Replace A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk. S.M.A.R.T. Capable and Status BAD A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 69 Virus-related Message Description BootSector Write!! The BIOS has detected software attempting to write to a drive’s boot sector. This is flagged as possible virus activity. This message will only be displayed if Virus Detection is enabled in AMIBIOS setup. VIRUS: Continue (Y/N)? If the BIOS detects possible virus activity, it will prompt the user. This message will only be displayed if Virus Detection is enabled in AMIBIOS setup. System Configuration 70 Message Description DMA-1 Error Error initializing primary DMA controller. This is a fatal error, often indication a problem with system hardware. DMA-2 Error Error initializing secondary DMA controller. This is a fatal error, often indication a problem with system hardware. DMA Controller Error POST error while trying to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware. Checking NVRAM... Update Failed BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM). Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to INTEL CPUs. The message is most likely to appear when a brand new CPU is installed in a mainboard with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update for the new CPU. NVRAM Checksum Bad, NVRAM Cleared There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data. Resource Conflict More than one system device is trying to use the same non-shareable resources (Memory or I/O). NVRAM Ignored The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST. NVRAM Bad The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST due to a data error. Static Resource Conflict Two or more Static Devices are trying to use the same resource space (usually Memory or I/O). PCI I/O conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST. PCI ROM conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST. PCI IRQ conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST. PCI IRQ routing table error BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system. Timer Error Indicates an error while programming the count register of channel 2 of the 8254 timer. This may indicate a problem with system hardware. Refresh timer test failed BIOS POST found that the refresh timer hardware failed to pass the Refresh Retrace Test. Interrupt Controller-1 error BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with system hardware. Interrupt Controller-2 error BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide CMOS Message Displayed Description CMOS Date/Time Not Set The CMOS date and/or time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup. CMOS Battery Low CMOS battery is low. This message usually indicates that the CMOS battery needs to be replaced. It could also appear when the user intentionally discharges the CMOS battery. CMOS Settings Wrong CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup. CMOS Checksum Bad CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This error can typically be resolved by using AMIBIOS Setup. Miscellaneous Message Displayed Description KBC BAT Test failed Keyboard controller BAT test failed. This may indicate a problem with keyboard controller initialization. Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard controller is initialized. PS/2 Keyboard not found PS/2 keyboard support is enabled in the BIOS setup but the device is not detected. PS/2 Mouse not found PS/2 mouse support is enabled in the BIOS setup but the device is not detected. Keyboard/Interface Error Keyboard controller failure. This may indicate a problem with system hardware. Unlock Keyboard PS/2 keyboard is locked. User needs to unlock the keyboard to continue the BIOS POST. System Halted The system has been halted. A reset or power cycle is required to reboot the machine. This message appears after a fatal error has been detected. Pressed Indicates that key is pressed during the BIOS POST. The POST will load and use default CMOS settings. Password check failed The password entered does not match the password set in the setup. This condition may occur for both Supervisor and User password verification. Unknown BIOS error. Error code = 004Ah This message is displayed when ADM module is not present in the AMIBIOS8 ROM. Unknown BIOS error. Error code = 004Bh This message is displayed when language module is not present in the AMIBIOS8 ROM. Floppy Controller Failure Error in initializing legacy Floppy Controller. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 71 Index of Symptom-to-FRU Error Messages To use the information in this section to diagnose a problem: 1. Find the error symptom in the left column. 2. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU item listed in the right column is the most likely cause. NOTE If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 65. Processor/Processor Fan-related Symptoms Symptom/Error Action/FRU Processor fan does not run but power supply fan runs. • Ensure the system is not in power saving mode. • With the system powered on, measure the voltage of the processor fan connector. Its reading should be +12Vdc. If the reading shows normal, but the fan still does not work, then replace the heat sink fan. • Mainboard Processor test failed. • Processor • Mainboard NOTE Normally, the processor fan should be operative, and the processor clock setting should be exactly set to match its speed requirement before diagnosing any processor problems. Mainboard and Memory-related Symptoms Symptom/Error Action/FRU Memory test failed. • Memory module • Mainboard Incorrect memory size shown or repeated during POST. • Insert the memory modules in the DIMM sockets properly, then reboot the system. • Memory module • Mainboard System works but fails to enter power saving mode when the Power Management Mode is set to Enabled. • Enter CMOS Setup and load the default settings. In Windows systems, check settings in Power Management Property of the Control Panel. • Reload software from Recovery CD. Blinking cursor only; system does not work. • IDE drive connection/cables • IDE disk drives • See “Undetermined Problems”. • Mainboard NOTE 72 Ensure the memory modules are installed properly and the contact leads are clean before diagnosing any system problems. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Hard Disk Drive-related Symptoms Symptom/Error Action/FRU Hard disk drive test failed. • Enter CMOS Setup and load the default settings. • Hard disk drive cable • Hard disk drive • Mainboard Hard disk drive cannot format completely. • Enter CMOS Setup and load the default settings. • Hard disk drive cable • Hard disk drive • Mainboard Hard disk drive has write error. • Enter CMOS Setup and load the default settings. • Hard disk drive Hard disk drive LED fails to light, but system operates normally. • With the system power on, measure the voltage of the HDD LED connector. • HDD LED cable NOTE Make sure the hard disk drive is configured correctly in CMOS Setup and that cable/jumper are set correctly before diagnosing any hard disk drive problems. (If only one drive is installed, please make sure the drive is connected to master connector or the drive is set to master.) Optical Disc Drive-related Symptoms Symptom/Error Action/FRU CD/DVD-ROM drive LED doesn't come on but works normally. • Enter CMOS Setup and load the default settings. • DIMM • Mainboard CD/DVD-ROM drive LED flashes for more than 30 seconds before LED shutting off. Software asks to reinstall disc. Software displays a reading CD/DVD error. • CD/DVD-ROM may have dirt or foreign material on it. Check with a known good disc. CD/DVD-ROM drive cannot load or eject when the system is turned on and its eject button is pressed and held. • Disconnect all cables from CD/DVD-ROM drive except power cable, then press the eject button to try to unload the disc. • CD/DVD-ROM is not inserted properly. • CD/DVD-ROM is damaged. • CD/DVD-ROM drive power cable • CD/DVD-ROM drive CD/DVD-ROM drive does not read and there are no messages are displayed. • CD may have dirt or foreign material on it. Check with a known good disc. • Ensure the CD/DVD-ROM driver is installed properly. • CD/DVD-ROM drive. CD/DVD-ROM drive can play audio CD but no sound output. • Ensure the headphone jack of the CD/DVD-ROM has an output. • Turn up the sound volume. • Speaker power/connection/cable. • CD/DVD-ROM drive. NOTE Make sure the optical disc drive is configured correctly in CMOS Setup, the cable/jumper are set correctly and the drive’s optical lens is clean before diagnosing any optical drive problems. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 73 Real-Time Clock-related Symptoms Symptom/Error Action/FRU Real-time clock is inaccurate. • Ensure the information in the Standard CMOS Feature of BIOS Setup is set correctly. • RTC battery • Mainboard Audio-related Symptoms Symptom/Error Action/FRU Audio software program invoked but no sound comes from speakers. • Speaker power/connection/cable Modem-related Symptoms Symptom/Error Action/FRU Modem ring cannot wake up system from suspend mode. • For an external modem, make sure Power on By Ring in BIOS Setup or Power Management is set to Enabled. For the PCI modem, make sure Wake up by PCI card is set to Enabled. • If a PCI modem card is used, reinsert the modem card to the PCI slot firmly or replace the modem card. • In Win 98, ensure the telephone application is configured correctly for your modem and set to receive messages and/or fax. Data/fax modem software program invoked but cannot receive/send data/fax • Ensure the modem card is installed properly. Fax/voice modem software program invoked but has no sound output. (Data files are received normally; voice from modem cannot be produced, but system sound feature works normally.) • Ensure the modem voice-in cable from modem adapter card is connected to the mainboard Video and Monitor-related Symptoms Symptom/Error Action/FRU Video memory test failed.Video adapter failed. • Remove all non-factory-installed cards. • Load default settings (if screen is readable). • Mainboard Display problem • Monitor signal connection/cable • Incorrect colors • Monitor • No high intensity • Video adapter card • Missing, broken, or incorrect characters • Mainboard • Blank monitor (dark) • Blank monitor (bright) • Distorted image • Unreadable monitor Display changing colors. • Monitor signal connection/cable • Video adapter card • Mainboard 74 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Printer-related Symptoms Symptom/Error Action/FRU Printing failed. • Ensure the printer driver is properly installed. Refer to the printer service manual. • Printer • Printer cable • Mainboard. Printer problems. • Refer to the service manual for the printer. Keyboard-related Symptoms Symptom/Error Action/FRU Some or all keys on keyboard do not work. • Keyboard Power Supply-related Symptoms Symptom/Error Action/FRU Pressing the power button does not turn off the system. (Only unplugging the power cord from electrical outlet can turn off the system.) • Ensure the Soft-off by PWR-BTTN in CMOS Setup (under Power Management) is not set to Instant-off. Pressing the power button does not turn on the system • Power switch cable assembly. Executing software shutdown from Windows98 Start menu does not turn off the system. (Only pressing power button can turn off the system). • Enter CMOS Setup and load the default settings. No system power, or power supply fan is not running. • Power supply • Power switch cable assembly • Reload software from Recovery CD. • Mainboard Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 75 Beep Codes When no error message is displayed but the computer stops during POST, listen for beep codes. Beep Status Possible Causes One short beep. System ready System is OK. Continuous one long beep Memory not installed or memory error • Something is wrong with the memory installed One long beep, then VGA not installed or two short beeps and VGA error repeat • There is problem accessing the memory (i.e., mainboard problem) • The mainboard can not access the video card for some reasons. Either the video card is not working, its memory is not accessible, or its BIOS may be corrupt. • Something is wrong with the mainboard. One long beep, then BIOS failure one short beep BIOS damaged. Processor jump to boot block to execute the default procedure. Two short beeps. CMOS checksum error CMOS failure Undetermined Problems NOTE • Verify that all attached devices are supported by the computer. • Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 61) Follow the procedures below to isolate the failing FRU. Do not isolate non-defective FRU. 1. Power off the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Hard disk drive • DIMM • CD/DVD-ROM drive • Expansion boards 4. Power on the computer. 5. Determine if the problem has been resolved. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failed FRU. If the problem persists, replace the mainboard, and then LCD assembly (one at a time). Do not replace a non-defective FRU. 76 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide BIOS Recovery When you boot up the computer and you hear one long beep, followed by a shorter one, the system BIOS is damaged. This maybe cause by an interruption during a BIOS flash procedure (e.g. a power outage) or a corrupted BIOS code, which will cause the system to go into an unbootable state.You need to access and execute the boot block program to reboot the computer and recover the regular BIOS code. Note the following when restoring the BIOS settings: • Make sure the computer is connected to a UPS unit during the BIOS recovery process. • The BIOS crisis recovery disk should be prepared in a computer running the Windows XP or Windows Vista OS. Creating the BIOS Crisis Recovery Disk 1. Prepare a removable USB storage device with a capacity size greater than 10 MB. Note that all data on the USB storage device will be cleared during the creation of the crisis disk. 2. Set up a computer running the Windows XP or Windows Vista operating system and plug in the USB storage device into an available USB port. 3. Copy the target BIOS ROM file to the USB storage device and rename it as “amiboot.rom”. 4. Unplug the USB storage device. 5. Eject the removable USB storage device from the computer. Performing a BIOS Recovery 1. Shut down the BIOS failed-computer. 2. Connect the USB storage device containing the “amiboot.rom” file to the failed computer. 3. Press the power button to turn on the computer. The system will now execute the BIOS recovery process. When the process is complete, four short beeps will be emitted and the computer will automatically reboot. 4. Disconnect the USB storage device from the computer. 5. Press Delete to run the CMOS Setup Utility. 6. Press F9 to load the system default settings. 7. Select Ok, then press Enter. 8. Press F9 to save the default settings and close the Setup utility. 9. Select Ok, then press Enter. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 77 Clearing CMOS You may need to clear the Setup configuration values (CMOS) if the configuration has been corrupted, or if incorrect settings made in the Setup Utility caused error messages to be unreadable. This procedure will clear the BIOS supervisor password as well. Use the JBIOS1 jumper to clear the CMOS data. • 1-2 position: Normal operation (default) • 2-3 position: Clear CMOS data To clear the CMOS data: 1. Turn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all connected peripheral devices from the computer. 4. Place the computer on a flat, steady surface with the rear cover facing upward. 5. Reinstall the rear cover by following the procedure described on page 28. 6. Remove the wall mount plate by following the procedure described on page 35. 7. Remove the graphics card by following the procedure described on page 37 8. Remove the hard drive by following the procedure described on page 40. 9. If necessary, remove any other assemblies or cables that prevent access to the CMOS clear jumper. 10. Locate the JBIOS1 jumper on the mainboard. 11. Remove the jumper block and set it over the 2-3 pins for 20 to 30 seconds. 12. Return the jumper block to its default 1-2 position. 13. Reinstall the hard drive, graphics card, and the wall mount plate. 14. Reinstall any any other assemblies or cables that have previously been removed. 15. Reinstall the rear cover and the computer stand. 16. Connect the AC power cord to the system. 17. Press the power button to turn on the computer. 18. During POST, press Delete to access the Setup Utility. 19. Press F9 to load the system default values. 20. Press F10 to save the changes you made and close the Setup Utility. 78 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Chapter 5 System Architecture This chapter shows the block diagram and board layout of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 computer. Procedure for using the G116 hardware gap to clear the BIOS password is also shown. Block Diagram The core subsystems of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 computer are depicted in the following block diagram. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 79 Mainboard Layout This section shows the major mainboard components. 80 Item Code Component 1 LEDH1 Power button/LED cable connector 2 USBF4 USB cable connector 3 USBF3 Front I/O board cable connector 4 USBF2 Front I/O board cable connector 5 USBF1 Card reader function connector 6 JBIOS1 Clear CMOS jumper 7 PCIEX16 PCI Express x16 expansion slot (reserved for graphics card installation) 8 PCIEX1 PCI Express x1 expansion slot (reserved for TV tuner card installation) 9 AUDIOF1 Internal speaker cable connector 10 AUDIOS1 Side I/O board cable connector 11 AUDJACK1 Left panel audio jacks Top: Line-in, line-out, and microphone jacks Bottom: Line-in and line-out jacks 12 USBLAN1 Left: Ethernet port Right: USB ports 13 USBESATA1 Left: USB ports Right: eSATA port 14 VGA1 Monitor port Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Item Code Component 15 HDMI1 HDMI port 16 KBMSCONN1 Left: PS/2 mouse port Right: PS/2 keyboard port 17 PWR1 4-pin ATX power connector 18 U9 Processor socket 19 nVIDIA GeForce 8200 (MCP78PV) chipset 20 CPUFAN1 Heat sink fan cable connector 21 DIMM1 DDR3 slot 1 22 DIMM2 DDR3 slot 2 23 DIMM3 DDR3 slot 3 24 DIMM4 DDR3 slot 4 25 PWR2 24-pin ATX power connector 26 BT1 RTC battery 27 U22 SIO ITE 8720 controller 28 SATA3 ODD SATA cable connector 29 BZ1 Internal buzzer 30 SATA1 HDD SATA cable connector Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 81 82 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Chapter 6 Field Replaceable Unit (FRU) List This chapter gives you the FRU (Field Replaceable Unit) listing of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 computer global configurations. Refer to this list when ordering for repair parts or for RMA (Return Merchandise Authorization). IMPORTANT NOTE Part number changes will not be noted in this printed Service Guide. The part numbers listed in this Service Guide may differ from those given to regional AUTHORIZED SERVICE PROVIDERS. You MUST use the local FRU list provided by your regional office to order FRU parts for repair and service of customer machines. Make sure that you are using the most up-to-date information available on your regional web site or channel when ordering FRU parts. Follow the local government regulations, or the rules set by your regional office on how to return or dispose of defective parts. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 83 Exploded Diagram 84 No. Component No. Component 1 Speaker mesh plate 10 Computer stand 2 Front bezel 11 Computer stand shells 3 Front bezel frame 12 Inverter board cover 4 Webcam module 13 USB/audio board cover 5 Main chassis 14 Power button holder 6 Mainboard 15 Power button knob 7 Wall mount plate 16 Capacitive LED board cover 8 Rear cover 17 Light bar guide 9 I/O cable cover 18 Light bar cover Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide FRU List System Model: ACER_ONE TWO L5351_PGREENWOOD (No: 91.3CX01.A10G) Category Part Name Part Number MAINBOARD DA078L/ABOXER2 EUP W/RTC BATTERY W/O 1394 LF DDRIII 4 DIMM & CPU & MEMORY MB.SE201.001 INVERTER BOARD 23" 4L DARFON VZ.13156.B01 19.21060.231 INVERTER BOARD 23" 4L SUMIDA IV30260SPEC139 19.21066.231 CAPACITIVE BUTTON BOARD GALLAPHERTKSTWSGAL001 56.41010.491 CAPACITIVE BUTTON BOARD NS-GALLAGHER-CY 56.41010.511 BLUETOOTH BOARD LITEON WB111C-C1 V2.1+EDR 56.25034.021 BLUETOOTH BOARD XAVI BC10B-04C1 V2.1+EDR 56.25034.011 CAMERA 2M 1007 PARKORCHID C04PL037F 56.18007.521 CAMERA 2M CHICONY CNFA21321004590L 56.18022.521 CAMERA 2M PRIMAX 50-704A4WNT8 56.18009.521 TOUCH CONTROL BOARD IDEACOM MUTI- IDC1650-114U0 RESISTIVE FOR 23 PA.14800.002 TOUCH CONTROL BOARD IDEACOM MUTI- IDC1650-114U0 RESISTIVE FOR 23 PA.14800.002 VGA CARD PCPARTNER 288-1E153-A00AC HD5450 512MB SDDR 3 (64BITS) SAMSUNG DVI HDMI W/LP BKT ROHS 4 LAYER VG.APC54.513 VGA CARD ECS 89D386-303408 HD5450 512MB (64BIT) DDR3 DVI HDMI VGA LP BRACKET ROHS VG.ECS54.511 VGA CARD ECS 89D386-469013 NV G315 512MB (64BIT) DDR3 DVI HDMI LP BRACKET ROHS VG.ECS31.5L1 VGA CARD PCPARTNER 288-1E145-A01AC HD5450 512MB SDDR3 64BITS SAMSUNG DVI HDMI W/LP BRACKET ROHS VG.APC54.511 VGA CARD PCPARTNER 288-2E142-A01AC ATI HD5570 1GB DDR 3 128BITS SAMSUNG DVI HDMI W/LP BRACKET ROHS VG.APC55.711 VGA CARD PCPARTNER 288-2E142-C01AC HD5570 1GB 128BITS SDDR3 DVI+HDMI LP (NEW HYNIX -1.2) VG.APC55.732 Boards Mainboard Inverter board Power button assembly Bluetooth module Webcam module Touchscreen control board Graphics card Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 85 Category Part Name Part Number VGA CARD PCPARTNER 288-5N118-A10AC NVIDIA GT320 1GB SDDR3 DVI+HDMI LP (SAMSUNG) VG.PCPT3.211 VGA CARD PCPARTNER 288-5N118-C10AC NV GT320 1GB DDR3 DVI+HDMI LP (HYNIX 1.2NS) VG.PCPT3.213 TV TUNER CARD AVERMEDIA H753-A ATSC TU.10500.064 TV TUNER CARD AVERMEDIA H753-D DVB-T TU.10500.065 WIRELESS LAN BOARD 802.11BGN LITE-ON WN6607LH NI.10200.041 CPU AMD ATHLON II X2 240 2.8GHZ 2M L2 CACHE 65W REGOR KC.AT202.240 CPU AMD ATHLON II X2 245 2.9GHZ 2M L2 CACHE 65W REGOR KC.AT202.245 CPU AMD ATHLON II X3 405E 2.3GHZ 1.5M L2 CACHE 45W RANA ATHIIX3405E KC.AE202.405 CPU AMD ATHLON II X4 600E 2.2GHZ 2M L2 CACHE 45W PROPUS ATHIIX4600E KC.AE202.600 CPU AMD ATHLON II X4 605E 2.3GHZ 2M L2 CACHE 45W PROPUS ATHIIX4605E KC.AE202.605 CPU AMD CPU ATHLON II X2 215 65W 2.7G ADX215OCK22GQ KC.AT202.215 CPU AMD P PHENOMII 910E AM3+ 2.6G 4X512K 4000 940 65W C-3 QUAD CORE KC.PE202.910 CPU AMD PHENOMII X 3 700E 2.4GHZ 7.5M TOTAL CACHE 65W HEKA PHNMII700E KC.PE202.700 CPU AMD PHENOMII X 3 705E 2.5GHZ 7.5M TOTAL CACHE 65W HEKA PHNMII705E KC.PE202.705 CPU AMD PHENOMII X 4 900E 2.4GHZ 6M TOTAL CACHE 65W DENEB PHNMII900E KC.PE202.900 CPU HEATSINK AIR COOLER LGA775 PGGREENWOOD HI.10800.079 MEMORY ADATA DDR3 1333MHZ 1G UNB-DIMM AD63I1A0816EZ KN.1GB07.002 MEMORY APACER DDR3 1333MHZ 1G UNB-DIMM GU502203EP0201 LF 128*8 0.065UM KN.1GB0B.036 MEMORY KINGSTON DDR3 1333MHZ 1G ACR128X64D3U1333C9 KN.1GB01.031 MEMORY SAMSUNG DDR3 1333MHZ 1G UNB-DIMM GU502203EP0201 LF 128*8 46NM KN.1GB0F.005 MEMORY TRANSCEND DDR3 1333MH 1G UNB-DIMM JM1333KLU-1G KN.1GB0H.015 MEMORY UNIFOSA DDR3 1333MHZ 1G UNB-DIMM GU502203EP0201 LF 128*8 0.065UM KN.1GB0C.008 Graphics card (continuation) TV tuner card Wireless LAN card Processor Heat sink fan Memory 86 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Category Part Name Part Number MEMORY APACER DDR3 1333MHZ 2G UNB-DIMM LF 128*8 0.065UM KN.2GB0B.024 MEMORY KINGSTON DDR3 1333MHZ 2G UNB ACR256X64D3U1333C9 KN.2GB01.025 MEMORY SAMSUNG DDR3 1333MHZ 2G M378B5673FH0CH9 KN.2GB0F.004 MEMORY TRANSCEND DDR3 1333MHZ 2G UNB-DIMM JM1333KLU-2G KN.2GB0H.009 MEMORY UNIFOSA DDR3 1333MHZ 2G UNB-DIMM GU512303EP0202 LF 128*8 0.065UM KN.2GB07.002 HDD 320GB 3.5" 7200RPM SATA II 8MB HGST HDT721032SLA380 SATURN KH.32008.016 HDD 320GB 3.5" 7200RPM SATA II SEAGATE PHARAOH 8MB NCQ KH.32007.006 HDD 320GB 3.5" 7200RPM SATA II WD WD3200AAJS22L7A0 XL320S KH.32001.015 HDD 3.5" 500GB 7200RPM SATA WD XL320M WD5000AAKS22M9A0 KH.50008.014 HDD 640GB 3.5" 7200RPM HGST HDT721064SLA360 SATURN SATA KH.64001.002 HDD 640GB 3.5" 7200RPM SATA II WD WD6400AAKS22A7B2 XL320-M KH.64007.001 HDD 640GB 3.5" 7200RPM SEAGATE ST3640623AS BRINKS SATA II 16MB LF KH.64008.003 HDD 1TB 3.5" 5400RPM SATAII WD10EADS-22M4B0 8MB GP KH.01K08.005 HDD 1TB 3.5" 7200RPM SATA HGST SATURN HDT721010SLA360 KH.01K01.007 HDD 1TB 3.5" 7200RPM WD XL333M SATA WD1001FALS22J7B0 KH.01K07.002 HDD 3.5" 1000GB 7200RPM SATA SEAGATE SEAGATE ST31000528AS LF KH.01K08.004 HDD 1.5TB 3.5" 5400RPM SATA WD GP500 WD15EADS22P8B0 32MB GP KH.15K08.001 HDD 1.5TB 3.5" 7200RPM SATA SEAGATE BRINKS ST31500341AS 32MB CC4H 7 KH.15K01.002 ODD HLDS BD COMBO 12.7MM TRAY DL 4X CT21N LF W/O BEZEL 1.00 SATA FOR HF+WINDOWS7 KO.00407.004 ODD PANASONIC BD COMBO 12.7MM TRAY DL 4X UJ141AL LF W/O BEZEL SATA FOR HF+WINDOWS7 KO.0040D.004 ODD PANASONIC BD RW 12.7MM TRLY DL4 4X UJ240A SATA KU.00407.015 ODD HLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X GT31N LF W/O BEZEL SATA FOR HF+WINDOWS7 KU.0080D.054 ODD HLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X GT31N LF W/O BEZEL SATA FOR HF+WINDOWS7 KU.0080F.014 ODD PLDS SUPER-MULTI DRIVE 12.7MM TRAY PLDS DS8A5SH LF W/O BEZEL SATA FOR HF+WINDOWS7 KU.0080D.054 Memory (continuation) Hard drive Optical drive Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 87 Category Part Name Part Number CCFL LCD LPL 23" WFHD NONE GLARE LM230WF1 TLA5 LF 300NIT 5MS G8 LK.23006.015 CCFL LCD SAMSUNG 23" WFHD NONE GLARE LTM230HT01 A09 LF 300NIT 5MS 1000:1 HF LK.23008.009 CCFL LCD SAMSUNG 23" WFHD NONE GLARE LTM230HT01 A10 LF 300NIT 5MS 1000:1 HF LK.23006.014 TOUCH PANEL 23" ETURBO SR-230M182235D1 23" RESISTIVE MUTI-TOUCH PANEL TOUCH FILM PC.14600.001 HDD SATA CABLE 50.SAS01.001 HDD SATA CABLE 15PIN 50.3CM12.001 HDD SATA CABLE 15PIN 50.3CM30.001 ODD CABLE SATA 7+6PIN 50.3CM13.001 ODD CABLE SATA 7+6PIN 50.3CM31.001 POWER LED CABLE 50.3CM01.001 POWER LED CABLE 50.3CM20.001 USB BOARD CABLE 50.3CM03.001 USB BOARD CABLE 50.3CM22.001 Capacitive LED board cable FUNCTION KEY CABLE 50.3CM10.001 FUNCTION KEY CABLE 50.3CM29.001 Inverter cable INVERTER CABLE 23" WXGA 50.3CM08.001 INVERTER CABLE 23" WXGA 50.3CM27.001 LIGHT BAR CABLE 50.3CM09.001 LIGHT BAR CABLE 50.3CM28.001 SPEAKER CABLE 50.3CM07.001 SPEAKER CABLE 50.3CM26.001 CAMERA CABLE 50.3CM06.001 CAMERA CABLE 50.3CM25.001 FIO MIC CABLE 50.3CM02.001 FIO MIC CABLE 50.3CM21.001 BLUETOOTH CABLE 50.3CM11.001 BLUETOOTH CABLE 50.3CM15.001 WIRELESS CR CABLE 50.3CM04.001 WIRELESS CR CABLE 50.3CM23.001 USB CABLE 50.3CM05.001 USB CABLE 50.3CM24.001 LCD panel Cables HDD SATA cable ODD SATA cable Power button/LED cable USB/audio board cable Light bar cable Speaker cable Webcam cable Microphone cable Bluetooth cable Wireless LAN cable USB Bluetooth cable 88 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Category Part Name Part Number POWER SUPPLY 220W CHICONYPOWER EPA CPB09D220E AAGASSI PY.22009.008 POWER SUPPLY 220W CHICONYPOWER PFC CPB09D220A AAGASSI PY.2200B.007 POWER SUPPLY 220W CHICONYPOWER REGULAR CPB09-D220R AAGASSI PY.22009.006 POWER SUPPLY 220W EUP 115VAC/230V NPFC DELTA DPS-220UB A EUP PY.2200B.006 POWER SUPPLY 220W FULL EPS5.0 DELTA DPS-220UB-2 B EUP PY.2200B.008 POWER SUPPLY 220W LITE-ON FULL PS-5221-9AE-ROHS 8.5L EUP 82+ PY.2200F.005 POWER SUPPLY 220W NPFC 115V/230V LITEON PS-522106A1-ROHS EUP PY.22009.007 POWER SUPPLY 220W PFC 230V DELTA DPS-220UB-1 A EUP PY.2200F.006 POWER SUPPLY 220W PFC 230V LITEON PE-5221-08APROHS EUP PY.2200F.004 POWER CORD 250V SOUTH AFRICA 27.01518.0Q1 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 105KS BLACK NORWEGIAN WITH PB LOGO KB.RF403.195 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK ARABIC/ENGLISH KB.RF403.212 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK BELGIUM WITH PB LOGO KB.RF403.193 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK CZECH WITH PB LOGO KB.RF403.204 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK DANISH WITH PB LOGO KB.RF403.203 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK DUTCH WITH PB LOGO KB.RF403.191 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK FRENCH WITH PB LOGO KB.RF403.208 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK GERMAN WITH PB LOGO KB.RF403.209 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK GREEK WITH PB LOGO KB.RF403.202 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK HEBREW WITH PB LOGO KB.RF403.196 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK HUNGARIAN WITH PB LOGO KB.RF403.201 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK ICELANDIC WITH PB LOGO KB.RF403.194 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK ITALIAN WITH PB LOGO KB.RF403.189 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK NORDIC WITH PB LOGO KB.RF403.210 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK POLISH WITH PB LOGO KB.RF403.197 Power supply unit AC power cord Keyboard Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 89 Category Part Name Part Number KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK PORTUGUESE WITH PB LOGO KB.RF403.188 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK ROMANIAN WITH PB LOGO KB.RF403.205 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK RUSSIAN WITH PB LOGO KB.RF403.200 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK SLOVAK WITH PB LOGO KB.RF403.199 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK SLOVENIAN WITH PB LOGO KB.RF403.198 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK SPANISH WITH PB LOGO KB.RF403.187 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK SWEDISH WITH PB LOGO KB.RF403.190 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK SWISS/G WITH PB LOGO KB.RF403.192 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK TURKISH WITH PB LOGO KB.RF403.206 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK UK WITH PB LOGO KB.RF403.207 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK US INTERNATIONAL WITH PB LOGO KB.RF403.186 KEYBOARD USB 105 KEY CHICONY BLACK UK KB.USB03.268 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK BELGIUM KB.USB03.254 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK CZECH KB.USB03.265 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK DANISH KB.USB03.264 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK DUTCH KB.USB03.252 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK FRENCH KB.USB03.269 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK GERMAN KB.USB03.270 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK GREEK KB.USB03.263 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK HEBREW KB.USB03.257 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK HUNGARIAN KB.USB03.262 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK ICELANDIC KB.USB03.255 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK ITALIAN KB.USB03.250 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK NORDIC KB.USB03.271 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK POLISH KB.USB03.258 Keyboard (continuation) 90 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Category Part Name Part Number KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK PORTUGUESE KB.USB03.249 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK ROMANIAN KB.USB03.266 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK RUSSIAN KB.USB03.261 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK SLOVAK KB.USB03.260 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK SLOVENIAN KB.USB03.259 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK SPANISH KB.USB03.248 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK SWISS/G KB.USB03.253 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK TURKISH KB.USB03.267 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK US INTERNATIONAL KB.USB03.247 KEYBOARD USB 105 KEY CHICONY KU-0420 STANDARD BLACK ARABIC/ENGLISH KB.USB03.272 KEYBOARD USB 105 KEY CHICONY KU-0420 USB BLACK SWEDISH KB.USB03.251 KEYBOARD USB 105 KEY CHICONY KU-0420 USB NORWEGIAN KB.USB03.256 MOUSE RF2.4 CHICONY MG-0570T W MS.11200.062 MOUSE USB CHICONY MSU0960T-E93L MS.11200.061 SCREW I NO6-32 L5 BZN 86.00J07.B60 SCREW NO4-40 L6.5 PAN NI 86.00N03.B40 SCREW PAN #6-32 L6 NI BOXER WZS 86.00J44.C60 USB dongle receiver RECEIVER CHICONY DANGLE RECEIVER USB EXTERNAL RV.11000.022 Remote control REMOTE CONTROL PHILIPS RC2604301/01B MSFT CODE PAIR WITH OVU430008 EMEA FOR WINDOWS7 RT.11300.023 REMOTE CONTROL PHILIPS RC2604302/01B MSFT CODE PAIR WITH OVU430008 US FOR WINDOWS7 RT.11300.022 REMOTE CONTROL PHILIPS RC2604307/01BG PAIR WITH RV.11000.007 EMEA FOR WINDOWS7 RT.11300.021 REMOTE CONTROL SMK RRS9003-3406E QUATRO PULSE US WITH BATTERY PACK FOR WINDOWS7 RT.11300.025 REMOTE CONTROLLER PHILIPS RC2604701/01B MSFT CODE JAPAN; PAIR WITH OVU430005 WINDOWS7 RT.11300.024 Keyboard (continuation) Mouse Screws Accessoriess FRU items for part number updating FRONT BOARD PGREENWOOD -1 FRONT BOARD DIP MP TBD LIGHT BAR BOARD PGREENWOOD -1 LIGHT BAR BOARD DIP MP TBD RISER BOARD FOR SHORT VGA PGREENWOOD -1 RISER FOR SHORT VGA DIP MP TBD SCALER BOARD PGREENWOOD -1 SCALER BOARD DIP MP TBD DVI TO D-SUB CABLE C.A. DVI TO D-SUB CABLE DTX_AIO TBD Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 91 92 Category Part Name Part Number HDMI CABLE 600MM C.A. HDMI 600MM CABLE DTX AIO TBD LVDS CABLE 23 "C.A LVDS CABLE 21_5 PG TBD ASSY MB COVER BRACKET PG ASSY MB COVER BRACKET PG TBD BACK COVER FOR 23 "ASSY BACK COVER PG TBD FRONT BEZEL FOR 23 "ASSY FRONT BEZEL 23 PG TBD FRONT IO BOARD BRACKET ASSY FRONT IO BRACKET PG TBD FUNCTION KEY COVER CVR FUNCTION KEY COVER PG TBD HDD BRACKET BRKT HDD BKT PG TBD HLDR POWER HOLDER PG HLDR POWER HOLDER PG TBD INVERTER BOARD COVER ASSY INVERTER COVER BKT PG TBD MAIN CHASSIS FOR GREENWOOD ASSY MAIN CHASSIS PG TBD ODD BEZEL ASSY ODD BEZEL RW PG TBD ODD BRACKET BRKT ODD BRACKET PG TBD POWER SUPPLY BRACKET BRKT PSU HOLDER BKT PG TBD RISER CARD BRACKET BRKT RISER BKT PG TBD SCALAR COVER BRACKET BRKT SCALAR COVER BKT PG TBD WIRE COVER CVR WIRE COVER PG TBD WIRE HOLDER HLDR WIRE HOLDER PG TBD ANTENNA AUX WLAN GALLAGHER ACON ANTENNA AUX WLAN GALLAGHER ACON TBD ANTENNA MAIN WLAN GALLAGHER ACON ANTENNA MAIN WLAN GALLAGHER ACON TBD ASSEMBLY HINGE MODULE FOOT STAND ASSY HINGE MODULE PG TBD ASSEMBLY LCD MODULE 23" WFHD NONE GLARE SAMSUNG W/TOUCH PANEL&CONTRAL BOARD& GLUE ASSY LCD 23" SAMSUNG W/TP&BD TBD GLUE FOR GLASS PANEL LEFT AND RIGHT 23 "GLUE GLASS PANEL L-R 23 PG TBD Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 93 Appendix A Model Definitions and Configurations This chapter provides features summary for each of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 computer model configurations. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 94 95 Packard Bell oneTwo M3351 / oneTwo L5351 Model Configuration Common features • Project name: gGreenwood • DIMM1: U2GBIII13 • Mainboard: Greenwood WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) • Card reader: Yes Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Add-on Card 1 Add-on Card 2 Keyboard Mouse N 802.11 b/g/ n (minicard/ USB)(half size) Kit N N USB/ 0420_PB USB/0420 Nvidia GT320 1GB HDMI/DVI LP PCIe/SW/ DVB-T/ DTXAIO_Kit 802.11 b/g/ n (minicard/ USB)(half size) Kit N EMEA Win7 WMC USB/ 0420_PB D23FHD Nvidia GT320 1GB HDMI/DVI LP N 802.11 b/g/ n (minicard/ USB)(half size) Kit N N NSM8XS D23FHD ATI HD5450 512MB HDMI/DVI LP PCIe/SW/ DVB-T/ DTXAIO_Kit 802.11 b/g/ n (minicard/ USB)(half size) Kit N D1000GB 5.4KS NSM8XS D23FHD ATI HD5570 1GB HDMI/DVI LP N 802.11 b/g/ n (minicard/ USB)(half size) Kit D500GB7 .2KS NSM8XS D23FHD ATI HD5570 1GB HDMI/DVI LP N 802.11 b/g/ n (minicard/ USB)(half size) Kit Model Part No. Description Chassis Bezel CPU DIMM2 DIMM3 HDD ODD LCD VGA TV Tuner oTL5351 PW.U5RE2 .001 oTL5351 CH EMEA001 W7HP64PFR0206/ ATHIIX2215/2G*2/ 500G*1/NSM8XS/ B23/315/802.11 b/g/n/ KB/mouse HX093I PAIO1023 ATHIIX2 215 U2GBII I13 N D500GB7 .2KS NSM8XS D23FHD Nvidia 315 512MB HDMI/DVI LP oTL5351 PW.U5RE2 .002 oTL5351 CH EMEA001 W7HP64PFR0206/ ATHIIX2215/2G*2/ 640G*1/NSM8XS/ B23/GT320/H753-D Kit/802.11 b/g/n/ EMEA Win7 WMC/ KB/mouse HX093I PAIO1023 ATHIIX2 215 U2GBII I13 N D640GB7 .2KS NSM8XS D23FHD oTL5351 PW.U5RE2 .009 oTL5351 CH EMEA001 W7HP64RUPRU4407 /ATHIIX4605e/2G*2/ 500G*1/NSM8XS/ B23/GT320/802.11 b/ g/n/KB/RF2.4/ 0420_PB HX093I PAIO1023 ATHIIX4 605e U2GBII I13 N D500GB7 .2KS NSM8XS oTL5351 PW.U5RE2 .015 oTL5351 CH EMEA001 W7HP64PDE0307/ ATHIIx2240/2G*2/ 500G*1/NSM8XS/ B23/HD5450/H753-D Kit/802.11 b/g/n/ EMEA Win7 WMC/ KB/RF2.4/0420_PB HX093I PAIO1023 ATHIIx2 240 U2GBII I13 N D500GB7 .2KS oTL5351 PW.U5RE2 .017 oTL5351 CH EMEA001 W7HP64PNO9105/ ATHIIX4605e/2G*2/ 1000G*1/NSM8XS/ B23/HD5570/802.11 b/g/n/KB/RF2.4/ 0420_PB HX093I PAIO1023 ATHIIX4 605e U2GBII I13 N oTL5351 PW.U5RE2 .036 oTL5351 CH EMEA001 W7HP64RUPRU4407 /ATHIIX4605e/2G*2/ 500G*1/NSM8XS/ B23/HD5570/802.11 b/g/n/KB/RF2.4/ 0420_PB HX093I PAIO1023 ATHIIX4 605e U2GBII I13 N Remote Control Power Cord OS PFC 220W (8.5L) EuP EU W7HP64 USB/0420 PFC 220W (8.5L) EuP EU W7HP64 RF2.4/ 0420_PB RF2.4/ 0420_PB PFC 220W (8.5L) EuP EU W7HP64R U EMEA Win7 WMC RF2.4/ 0420_PB RF2.4/ 0420_PB PFC 220W (8.5L) EuP EU W7HP64 N N RF2.4/ 0420_PB RF2.4/ 0420_PB PFC 220W (8.5L) EuP EU W7HP64 N N RF2.4/ 0420_PB RF2.4/ 0420_PB PFC 220W (8.5L) EuP EU W7HP64R U PSU Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Model Part No. Description Chassis Bezel CPU DIMM2 DIMM3 HDD ODD LCD VGA TV Tuner Add-on Card 1 Add-on Card 2 oTL5351 S1.U5R02. 001 oTL5351 Sample EMEA001 W7HP64PIT0604/ PHNMII705e/2G*2/ 640G*1/NBDRW4XS/ B23/EMEA Win7/ Philips/PS2/1688/ PS2Opt/PB HX093I PAIO1023 PHNMII 705e N U2GBII I13 D640GB7 .2KS NBDRW4 XS D23FHD N N N oTM3351 PW.U5PE2 .001 oTM3351 CH EMEA001 W7HP64PUK0108/ ATHIIX2250/ 1G*1+2G*1/320G*1/ NSM8XS/D21.5H/ H753-D Kit/802.11 b/ g/n/EMEA Win7 WMC/KB/RF2.4/ 0420_PB HX093J PAIO1021 ATHIIX2 250 U2GBII I13 N D320GB7 .2KS NSM8XS D21.5WU XGA N PCIe/SW/ DVB-T/ DTXAIO_Kit oTM3351 PW.U5PE2 .002 oTM3351 CH EMEA001 W7HP64PFR0206/ SMP140/2G*1/ 320G*1/NSM8XS/ D21.5H/802.11 b/g/n/ KB/mouse HX093J PAIO1021 SMP140 N N D320GB7 .2KS NSM8XS D21.5WU XGA N oTM3351 PW.U5PE2 .003 oTM3351 CH EMEA001 W7HP64PFR0206/ ATHIIX2215/ 2G*1+1G*1/500G*1/ NSM8XS/D21.5H/ 802.11 b/g/n/KB/ mouse HX093J PAIO1021 ATHIIX2 215 U1GBII I13 N D500GB7 .2KS NSM8XS D21.5WU XGA oTM3351 PW.U5PE2 .049 oTM3351 CH EMEA001 W7HP64PES0407/ ATHIIX2215/2G*2/ 1000G*1/NSM8XS/ D21.5H/315/H753-D Kit/802.11 b/g/n/ Bluetooth/EMEA Win7 WMC/KB/RF2.4/ 0420_PB HX093J PAIO1021 ATHIIX2 215 U2GBII I13 N D1000GB 5.4KS NSM8XS oTM3351 PW.U5PE2 .050 oTM3351 CH EMEA001 W7HP64PPOR1003/ ATHIIX2215/2G*2/ 1000G*1/NSM8XS/ D21.5H/315/H753-D Kit/802.11 b/g/n/ Bluetooth/EMEA Win7 WMC/KB/RF2.4/ 0420_PB HX093J PAIO1021 ATHIIX2 215 U2GBII I13 N D1000GB 5.4KS oTM3351 PW.U5PE2 .176 oTM3351 CH EMEA001 W7HP64PCHB106/ ATHIIX2215/2G*2/ 500G*1/NSM8XS/ D21.5H/H753-D Kit/ EMEA Win7 WMC/ KB/mouse HX093J PAIO1021 ATHIIX2 215 U2GBII I13 N D500GB7 .2KS Remote Control Power Cord OS PFC 220W (8.5L) EuP EU W7HP64 RF2.4/ 0420_PB PFC 220W (8.5L) EuP UK W7HP64 USB/ 0420_PB USB/0420 PFC 220W (8.5L) EuP EU W7HP64 N USB/ 0420_PB USB/0420 PFC 220W (8.5L) EuP EU W7HP64 Bluetooth Kit EMEA Win7 WMC RF2.4/ 0420_PB RF2.4/ 0420_PB PFC 220W (8.5L) EuP EU W7HP64 802.11 b/g/ n (minicard/ USB)(half size) Kit Bluetooth Kit EMEA Win7 WMC RF2.4/ 0420_PB RF2.4/ 0420_PB PFC 220W (8.5L) EuP EU W7HP64 N N EMEA Win7 WMC USB/ 0420_PB USB/0420 PFC 220W (8.5L) EuP Swiss/EU W7HP64 Keyboard Mouse N EMEA Win7/ Philips PS2/1688 PS2Opt/ PB 802.11 b/g/ n (minicard/ USB)(half size) Kit N EMEA Win7 WMC RF2.4/ 0420_PB N 802.11 b/g/ n (minicard/ USB)(half size) Kit N N N N 802.11 b/g/ n (minicard/ USB)(half size) Kit N D21.5WU XGA Nvidia 315 512MB HDMI/DVI LP PCIe/SW/ DVB-T/ DTXAIO_Kit 802.11 b/g/ n (minicard/ USB)(half size) Kit NSM8XS D21.5WU XGA Nvidia 315 512MB HDMI/DVI LP PCIe/SW/ DVB-T/ DTXAIO_Kit NSM8XS D21.5WU XGA N PCIe/SW/ DVB-T/ DTXAIO_Kit PSU 96 97 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Model Part No. Description Chassis Bezel CPU DIMM2 DIMM3 HDD ODD LCD VGA TV Tuner Add-on Card 1 Add-on Card 2 Keyboard Mouse Remote Control Power Cord oTM3351 PW.U5PE2 .177 oTM3351 CH EMEA001 W7HP64PFR0206/ ATHIIX2215/ 2G*1+1G*1/500G*1/ NSM8XS/D21.5H/KB/ mouse HX093J PAIO1021 ATHIIX2 215 U1GBII I13 N D500GB7 .2KS NSM8XS D21.5WU XGA N N N N N USB/ 0420_PB USB/0420 OS PFC 220W (8.5L) EuP EU W7HP64 oTM3351 PW.U5PE2 .178 oTM3351 CH EMEA001 W7HP64PFR0206/ ATHIIX2215/2G*2/ 640G*1/NSM8XS/ D21.5H/802.11 b/g/n/ KB/mouse HX093J PAIO1021 ATHIIX2 215 U2GBII I13 N D640GB7 .2KS NSM8XS D21.5WU XGA N N 802.11 b/g/ n (minicard/ USB)(half size) Kit N N USB/ 0420_PB USB/0420 PFC 220W (8.5L) EuP EU W7HP64 oTM3351 PW.U5PE2 .180 oTM3351 CH EMEA001 W7HP64RUPRU4407 /ATHIIx4600e/2G*2/ 500G*1/NSM8XS/ D21.5H/GT320/802.11 b/g/n/KB/RF2.4/ 0420_PB HX093J PAIO1021 ATHIIx4 600e U2GBII I13 N D500GB7 .2KS NSM8XS D21.5WU XGA Nvidia GT320 1GB HDMI/DVI LP N 802.11 b/g/ n (minicard/ USB)(half size) Kit N N RF2.4/ 0420_PB RF2.4/ 0420_PB PFC 220W (8.5L) EuP EU W7HP64R U oTM3351 PW.U5PE2 .181 oTM3351 CH EMEA001 W7HP64PNO9105/ ATHIIX2215/ 2G*1+1G*1/500G*1/ NSM8XS/D21.5H/ 802.11 b/g/n/KB/ mouse HX093J PAIO1021 ATHIIX2 215 U1GBII I13 N D500GB7 .2KS NSM8XS D21.5WU XGA N N 802.11 b/g/ n (minicard/ USB)(half size) Kit N N USB/ 0420_PB USB/0420 PFC 220W (8.5L) EuP EU W7HP64 oTM3351 PW.U5PE2 .186 oTM3351 CH EMEA001 W7HP64PFR0206/ ATHIIX2215/ 2G*1+1G*1/320G*1/ NSM8XS/D21.5H/ H753-D Kit/802.11 b/ g/n/EMEA Win7 WMC/KB/mouse HX093J PAIO1021 ATHIIX2 215 U1GBII I13 N D320GB7 .2KS NSM8XS D21.5WU XGA N PCIe/SW/ DVB-T/ DTXAIO_Kit 802.11 b/g/ n (minicard/ USB)(half size) Kit N EMEA Win7 WMC USB/ 0420_PB USB/0420 PFC 220W (8.5L) EuP EU W7HP64 oTM3351 PW.U5PE2 .188 oTM3351 CH EMEA001 W7HP64PDE0307/ ATHIIx2240/2G*2/ 500G*1/NSM8XS/ D21.5H/KB/mouse HX093J PAIO1021 ATHIIx2 240 U2GBII I13 N D500GB7 .2KS NSM8XS D21.5WU XGA N N N N N USB/ 0420_PB USB/0420 PFC 220W (8.5L) EuP EU W7HP64 oTM3351 PW.U5PE2 .190 oTM3351 CH EMEA001 W7HP64PNO9105/ ATHIIX2215/ 2G*1+1G*1/500G*1/ NSM8XS/D21.5H/ HD5450/802.11 b/g/n/ KB/mouse HX093J PAIO1021 ATHIIX2 215 U1GBII I13 N D500GB7 .2KS NSM8XS D21.5WU XGA ATI HD5450 512MB HDMI/DVI LP N 802.11 b/g/ n (minicard/ USB)(half size) Kit N N USB/ 0420_PB USB/0420 PFC 220W (8.5L) EuP EU W7HP64 oTM3351 PW.U5PE2 .192 oTM3351 CH EMEA001 W7HP64PBEA703/ ATHIIX2215/2G*2/ 500G*1/NSM8XS/ D21.5H/315/H753-D Kit/802.11 b/g/n/ EMEA Win7 WMC/ KB/RF2.4/0420_PB HX093J PAIO1021 ATHIIX2 215 U2GBII I13 N D500GB7 .2KS NSM8XS D21.5WU XGA Nvidia 315 512MB HDMI/DVI LP PCIe/SW/ DVB-T/ DTXAIO_Kit 802.11 b/g/ n (minicard/ USB)(half size) Kit N EMEA Win7 WMC RF2.4/ 0420_PB RF2.4/ 0420_PB PFC 220W (8.5L) EuP EU W7HP64 PSU Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Add-on Card 1 Add-on Card 2 Keyboard Mouse Remote Control N 802.11 b/g/ n (minicard/ USB)(half size) Kit N N RF2.4/ 0420_PB RF2.4/ 0420_PB PFC 220W (8.5L) EuP EU W7HP64R U N 802.11 b/g/ n (minicard/ USB)(half size) N N USB/ 0420_PB USB/0420 PFC 220W (8.5L) EuP EU W7HP64 Model Part No. Description Chassis Bezel CPU DIMM2 DIMM3 HDD ODD LCD VGA TV Tuner oTM3351 PW.U5PE2 .201 oTM3351 CH EMEA001 W7HP64RUPRU4407 /ATHIIX3405e/ 2G*1+1G*1/320G*1/ NSM8XS/D21.5H/ HD5450/802.11 b/g/n/ KB/RF2.4/0420_PB HX093J PAIO1021 ATHIIX3 405e U1GBII I13 N D320GB7 .2KS NSM8XS D21.5WU XGA ATI HD5450 512MB HDMI/DVI LP oTM3351 S1.U5P02. 001 oTM3351 Sample EMEA001 W7HP64PNO9105/ PHNMII705e/2G*2/ 640G*1/NSM8XS/ D21.5H/802.11 b/g/n/ KB/mouse HX093J PAIO1021 PHNMII 705e U2GBII I13 N D640GB7 .2KS NSM8XS D21.5WU XGA N PSU Power Cord OS 98 99 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested for both the Home Basic and Home Premium editions of Microsoft’s Windows Vista operating system. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Vista Compatibility Test Report released by the Acer Mobile System Testing Department. Item Device Name Vendor Access Point Air Station Wireless NFINITI [Model Num: WZR-G144N], 802.11n/g/b Buffalo Buffalo Air Station NFINITI [ModeNum:WZR2-G300N], 802.11n/g/b Buffalo Bluetooth Access Point Bluetooth Access Point [ModeNum:BT300] X Bridge Bluetooth Devices Bluetooth Stereo Headset [ModeNum:HT820] Motorola Bluetooth Mouse [ModeNum:097855020512] Logitech Motorola Bluetooth Wireless Headset H300 Motorola Sony Ericsson Stereo Bluetooth Headset HBH-DS970 Sony P243W 24-inch LCD Monitor Acer P244W 24-inch LCD Monitor Acer SP2208WFP 22-inch LCD Monitor Dell UltraSharp 3008WFP 30-inch LCD Monitor Dell 2407FPW 24-inch LCD Monitor Dell External LCD UltraSharp E2408WFP 24-inch Widescreen HDMI Dell Earphone / Microphone Hawk Stereo Headset 933 Hawk Projector 3300MP Projector Dell SIM Card FarEasTone 3G SIM Card FarEasTone Chunghwa Telecom 3G SIM Card Chunghwa Telecom W37G (HDMI) Westinghouse TV TC-37MPK (VGA/HDMI) Panasonic USB 3G Card Huawei Mobile Connect E220 USB Modem 3G (E220: HSDPA/UMTS/EDGE/GPRS/GSM) Huawei USB Camera Canon Digital IXUS 860 IS Digital Compact Camera (8.0 MP CCD sensor/DIGIC III with Face Detection AF/ AE/FE/28mm wide-angle lens with optical Image Stabilizer, Media storage: SD, SDHC, MMC, MMCplus, built-in SD 32 MB) Canon USB Storage Drive 6-in-1 Flash Card Reader/Writer PQI Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 100 Item Device Name Vendor USB Flash Drive Transcend JetFlash USB 2.0 Flash Drive V85 8 GB Memory Key Transcend Apacer AH421 8 GB Apacer A-Data PD16 Vista 16 GB A-Data Transcend JetFlash USB 2.0 Flash Drive V10 16 GB Memory Key Transcend USB HDD 2.5-inch Portable 80 GB Hard Disk Transcend USB ODD DVD+R/RW (USB 2.0) Plextor USB Hub and Others Huawei Mobile Connect E220 USB Modem 3G (E220: HSDPA/UMTS/EDGE/GPRS/GSM) Huawei PowerSync USB2.0 4-Port Mini Hub (HU151W White) PowerSync Techworks 4-Port USB2.0 Mini Hub (OW4PTUSBHB) Techworks First Wheel Mouse Logitech Internet Navigator Keyboard Logitech Dell L30U 0N242F USB Keyboard Dell USB Printer HP Deskjet F4280 All-in-One: Printer/ Scanner/Copier, 1200x2400 dpi) HP USB Speaker/ Joystick iFun USB Speaker (JS1200UA) JS Dell USB Speaker Dell Wireless Printer Photosmart C309 (CC35A) All-in-One Printer (4x6 photos/CD/DVD/Quick Forms, /Scanner/Copier/Fax) Port: USB2.0/Ethernet/PictBridge/802.11g/BT HP Photosmart C4580 All-in-One Printer (4x6 photos) / Scanner/Copier Port: USB2.0/802.11g.b/Memory Card HP High Speed 1 GB Memory Stick Pro Duo Lexar MS PRO Dou 2 GB High Speed Sony MS PRO 2 GB Memory Card Sony SanDisk Memory Stick Micro (M2) 8GB Card SanDisk RS-MMC 128MB Memory Card SanDisk RS-MMC Mobile 256MB Memory Card PQI Transcend MMC plus 4GB Card Transcend Turbo 200X 2GB MMC Card A-DATA 4GB SD PRO Memory Card RiDATA SanDisk Multi-use SD Class 2 Memory Card 2GB SanDisk SD Card 2 GB (150x Hi-Speed) Apacer SanDisk MicroSDHC 4 GB Card with Adapter SanDisk Kingston SDHC SD4 32 GB Card Kingston Olympus xD-Picture Card M+ 2GB Speed Card Olympus Fujifilm xD-Picture Card Type M 2 GB Fujifilm USB Keyboard/ Mouse Memory Stick Multimedia Card SD Card xD Card 101 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Approved Vendor List (AVL) Component Vendor Description Model Part Number Mainboard kit Wistron MB Kit oTM3350/3351_oTL5350/5351 nVidia MCP78PV Proprietary W/O 1394 LF DDRIII 4 DIMM W/ EUP "Greenwood WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) MB.U5N01.001 Mainboard oTM3350/3351_oTL5350/5351 nVidia MCP78PV "Greenwood Proprietary W/O 1394 LF DDRIII 4 DIMM W/ EUP WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) MB.U5N01.002 Wistron PB Bezel PAIO1021 for 21.5" w/i HX093J chassis PAIO1021 PZ.11900.196 Wistron PB Bezel PAIO1023 for 23" w/i HX093I chassis PAIO1023 PZ.11900.195 Wistron(LY) Chassis xSFF HX093I for AIO GAIO_PAIO_1023 Bezel HX093I HS.13100.139 Wistron(LY) Chassis xSFF HX093J for AIO GAIO_PAIO_1021 Bezel HX093J HS.13100.140 Front bezel Wistron Main chassis Wistron 102 Heat sink fan CM CM iCooler LGA775 AIO DL5-8KDSA-R1-GP w/i pure al 25mm w/i 9225 fan for DTX AIO, 65W HI.10800.079 Processor AMD PhenomII 910e AM3+ 2.6G 4x512K 4000 940 65W C-3 Quad Core HD910EOCK4DGM KC.PE202.910 PhenomII x 4 900e 2.4GHz, 6M total cache 65W, Deneb, PHNMII900e HD900EOCK4DGI KC.PE202.900 PhenomII x 3 705e 2.5GHz, 7.5M total cache 65W, Heka, PHNMII705e HD705EOCK3DGI KC.PE202.705 PhenomII x 3 700e 2.4GHz, 7.5M total cache 65W, Heka, PHNMII700e HD700EOCK3DGI KC.PE202.700 AthlonII 610e AM3+ 2.4G 4x512K 4000 940 45W C-3 Quad Core AD610EHDK42GM KC.AM202.610 AMD Athlon II x4 605e 2.3G 512KB x4(45W) AD605EHDK42GI KC.AE202.605 Athlon II x4 600e 2.2GHz, 2M L2 cache 45W, Propus, ATHIIX4600e AD600EHDK42GI KC.AE202.600 AthlonII 410e AM3+ 2.5G 3x512K 4000 940 45W C-3 Triple Core AD410EHDK32GM KC.AM202.410 Athlon II x3 405e 2.3GHz, 1.5M L2 cache 45W, Rana, ATHIIX3405e AD405EHDK32GI KC.AE202.405 AthlonII 255 AM3+ 2x1M 4000 940 65W C-2 3.1G, Dual Core ADX255OCK23GM KC.AM202.255 103 Component Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Memory Vendor Unifosa Samsung Transcend Kingston Apacer Hard drive Description Model Part Number Athlon II x2 250 3.0GHz, 2M L2 cache 65W, Regor, ATHIIX2250 ADX250OCK23GM KC.AM202.250 AMD Athlon II x2 245 2.9G 1Mx2 (65W) ADX245OCK23GQ KC.AT202.245 Athlon II x2 240 2.8GHz, 2M L2 cache 65W, Regor, ATHIIX2240 ADX240OCK23GQ KC.AT202.240 Athlon II x2 215 2.7GHz 1M L2 cache 65W, Regor, ATHIIX2215 ADX215OCK22GQ KC.AT202.215 DDRIII1333 GU502203EP0201 LF 128*8 0.065um KN.1GB0H.015 DDRIII1333 GU512303EP0202 LF 128*8 0.065um KN.2GB0H.009 DDRIII1333 M378B5673FH0-CH9 LF 128*8 46nm KN.2GB0B.024 DDRIII1333 M378B2873FHS-CH9 LF 128*8 46nm KN.1GB0B.036 DDRIII1333 JM1333KLU-1G KN.1GB0F.005 DDRIII1333 JM1333KLU-2G KN.2GB0F.004 DDRIII1333 ACR128X64D3U1333C9 LF 128*8 0.07um KN.1GB07.002 DDRIII1333 ACR256X64D3U1333C9 LF 128*8 0.07um KN.2GB07.002 DDRIII1333 75.073C1.G02 LF 128*8 0.065um KN.1GB01.031 DDRIII1333 75.A73C1.G02 LF 128*8 0.065um KN.2GB01.025 A-data DDRIII1333 AD63I1A0816EZ KN.1GB0C.008 HGST 7200rpm 320GB HDT721032SLA380 Saturn KH.32007.006 7200rpm 640GB HDT721064SLA360 Saturn KH.64007.001 7200rpm 1000GB HDT721010SLA360 Saturn KH.01K07.002 7200rpm 320GB WD3200AAJS-22L7A0 XL320S-3 KH.32008.016 WD 7200rpm 500GB WD5000AAKS-22V1A0 SATA II 16MB LF F/W:05.01D05 KH.50008.014 7200rpm 640GB WD6400AAKS-22A7B2 XL320M KH.64008.003 7200rpm 1000GB WD1001FALS-22J7B0 XL333 KH.01K08.004 5400rpm 1000GB WD10EADS-22M2B0 GP500 KH.01K08.005 5400rpm 1500GB WD15EADS-22P8B0 GP500 KH.15K08.001 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Component Optical drive TV tuner card Graphics card Vendor Description Model Part Number Seagate 7200rpm 320GB ST3320418AS( Pharaoh) SATA II 16MB LF F/W:CC44 Pharaoh KH.32001.015 7200rpm 640GB ST3640623AS(Brinks) SATA II 16MB LF F/ Brinks W:CC4H KH.64001.002 7200rpm 1000GB ST31000528AS(Pharaoh) SATA II 32MB LF F/W:CC44 Pharaoh KH.01K01.007 7200rpm 1500GB ST31500341AS(Brinks) SATA II 32MB LF F/W:CC4H Brinks KH.15K01.002 ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT31N KU.0080D.054 ODD HLDS BD COMBO 12.7mm Tray DL 4X CT21N KO.0040D.004 PLDS ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A5SH KU.0080F.014 Panasonic ODD PANASONIC BD COMBO 12.7mm Tray DL 4X UJ141AL KO.00407.004 ODD PANASONIC BD RW 12.7mm Tray DL 4X UJ240A KU.00407.015 Avermedia H753-A TV Tuner Card PCIe Hybrid ATSC, S/W Encoder H753-A TU.10500.064 Avermedia H753-D TV Tuner Card PCIe Hybrid DVB-T, S/W Encoder H753-D TU.10500.065 HLDS AverMedia PCP 104 NV GT320 1GB sDDR3 DVI+HDMI LP (SAMSUNG) VG.PCPT3.211 NV GT320 1GB DDR3 DVI+HDMI LP (HYNIX 1.2ns) VG.PCPT3.213 HD5570 1GB DDR 3 (128BITS) SAMSUNG DVI HDMI W/LP BKT ROHS VG.APC55.711 HD5570 1GB 128bits sDDR3 DVI+HDMI LP (New Hynix 1.2) VG.APC55.732 NV 315 512MB 64bits sDDR3 DVI+HDMI LP (New Hynix 1.2) VG.PCPT3.164 HD5450 512MB SDDR 3 (64BITS) SAMSUNG DVI HDMI W/LP BKT ROHS VG.APC54.511 HD5450 512MB SDDR 3 (64BITS) SAMSUNG DVI HDMI W/LP BKT ROHS 4 LAYER VG.APC54.513 HD5450 512MB 64bits sDDR3 DVI+HDMI LP (New Hynix 1.2) VG.APC54.532 HD5450 512MB 64bits sDDR3 DVI+HDMI LP 4 LAYER VG.APC54.534 105 Component Vendor Description Model Part Number ECS HD5450 512MB (64BIT) DDR3 DVI HDMI VGA LP BRACKET ROHS VG.ECS54.511 NV G315 512MB (64BIT) DDR3 DVI HDMI LP BRACKET ROHS VG.ECS31.5L1 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide WLAN module Lite-On Lite-On WN6607LH WLAN WN6607LH, Realtek RTL8191SU, 802.11bgn 1Tx2R WLAN (mini-card)(USB interface) Half Size WN6607LH NI.10200.041 WLAN antenna ACON_Main ANTENNA MAN WLAN ACON Main AMM8P-700017 AMM8P-700017 25.91344.001 ACON_Aux ANTENNA AUX WLAN ACON_Aux AMM8P-700018 AMM8P-700018 25.91345.001 LCD panel with touchscreen function eTurbo eTurbo 21.5" resistive muti-touch panel Panel touch film SR-215M181728D1 PC.14600.002 eTurbo 23" resistive muti-touch panel Panel touch film SR-230M182235D1 PC.14600.001 Touchscreen control board Ideacom Ideacom Resistive muti-touch control board IDC1650-090U0 (for 21.5") IDC1650-090U0-01-00 PA.14800.001 Ideacom Resistive muti-touch control board IDC1650-114U0 (for 23") IDC1672-114U0-00-00 PA.14800.002 CCFL LCD AUO 21.5"W FHD None Glare M215HW01 V0 0G LF 300nit 5ms 1000:1 M215HW01 V0 Rev.0G LK.21505.011 CCFL LCD AUO 21.5"W FHD None Glare M215HW01 V0 0H LF 300nit 5ms 1000:1 M215HW01 V0 Rev.0H LK.21505.012 LGD CCFL LCD LPL 21.5"W FHD None Glare LM215WF1 TLF1 LF 300nit 5ms LM215WF1 LK.21508.006 SEC CCFL LCD SAMSUNG 23"W FHD None Glare LTM230HT01 A09 LF 300nit 5ms 1000:1 HF LTM230HT01 LK.23006.014 CCFL LCD SAMSUNG 23"W FHD None Glare LTM230HT01 A10 LF 300nit 5ms 1000:1 HF LTM230HT01 LK.23006.015 CCFL LCD LPL 23"W FHD None Glare LM230WF1 TLA5 LF 300nit 5ms G8 LM230WF1 LK.23008.009 LCD panel AUO LGD Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Component Vendor Description Model Part Number Power supply unit Delta DPS-220UB A PY.22009.006 PY.22009.006 CP CPB09-D220R PY.2200F.004 PY.2200F.004 Delta DPS-220UB-1 A PY.22009.007 PY.22009.007 CP CPB09-D220A PY.2200F.005 PY.2200F.005 LiteOn PS-5221-9AE-RoHS (FR 220W, ES) PY.2200B.008 PY.2200B.008 Delta DPS-220UB-2 B (FR 220W, ES) PY.22009.008 PY.22009.008 CP CPB09-D220E (FR 220W, ES) PY.2200F.006 PY.2200F.006 BT MODULE BT V2.1+EDR CSR BLUECORE4-PC-R BC10B-04C1 56.25034.021 Bluetooth module Chicony Lite-on BT MODULE BT V2.1+EDR CSR BC04-ROM CSP A WB111C-C1-AA 56.25034.011 Webcam module with microphone Chicony CAMERA 2M CNFA21321004590L CHICONY CNFA213 56.18007.521 Simplo CAMERA 2M 1007 C04PL037F PARKORCHID C04PL037F 56.18009.521 Inverter board Darfon INVERTER 4L VZ.13156.101 DARFON V156-B01 HF 19.21066.231 106 Sumida INVERTER 4L IV30260SPEC139 SUMIDA IV30260/T-LF 19.21060.231 Speakers Neosonica 5W_SPEAKER(L+R) 9C-032RA08K1P-01 DTX_AIO C032RA08K1P-01 23.40817.001 USB keyboard Chicony Keyboard CHICONY KU-0420 USB 105KS Black US International KB.USB03.247 Keyboard CHICONY KU-0420 USB 105KS Black Spanish KB.USB03.248 Keyboard CHICONY KU-0420 USB 105KS Black Portuguese KB.USB03.249 Keyboard CHICONY KU-0420 USB 105KS Black Italian KB.USB03.250 Keyboard CHICONY KU-0420 USB 105KS Black Swedish KB.USB03.251 Keyboard CHICONY KU-0420 USB 105KS Black Dutch KB.USB03.252 Keyboard CHICONY KU-0420 USB 105KS Black Swiss/G KB.USB03.253 Keyboard CHICONY KU-0420 USB 105KS Black Belgium KB.USB03.254 Keyboard CHICONY KU-0420 USB 105KS Black Icelandic KB.USB03.255 Keyboard CHICONY KU-0420 USB 105KS Black Norwegian KB.USB03.256 Keyboard CHICONY KU-0420 USB 105KS Black Hebrew KB.USB03.257 Keyboard CHICONY KU-0420 USB 105KS Black Polish KB.USB03.258 Keyboard CHICONY KU-0420 USB 105KS Black Slovenian KB.USB03.259 107 Component Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide RF keyboard Vendor Chicony Description Model Part Number Keyboard CHICONY KU-0420 USB 105KS Black Slovak KB.USB03.260 Keyboard CHICONY KU-0420 USB 105KS Black Russian KB.USB03.261 Keyboard CHICONY KU-0420 USB 105KS Black Hungarian KB.USB03.262 Keyboard CHICONY KU-0420 USB 105KS Black Greek KB.USB03.263 Keyboard CHICONY KU-0420 USB 105KS Black Danish KB.USB03.264 Keyboard CHICONY KU-0420 USB 105KS Black Czech KB.USB03.265 Keyboard CHICONY KU-0420 USB 105KS Black Romanian KB.USB03.266 Keyboard CHICONY KU-0420 USB 105KS Black Turkish KB.USB03.267 Keyboard CHICONY KU-0420 USB 105KS Black UK KB.USB03.268 Keyboard CHICONY KU-0420 USB 105KS Black French KB.USB03.269 Keyboard CHICONY KU-0420 USB 105KS Black German KB.USB03.270 Keyboard CHICONY KU-0420 USB 105KS Black Nordic KB.USB03.271 Keyboard CHICONY KU-0420 USB Standard 105KS Black Arabic/English KB.USB03.272 Keyboard CHICONY WUG0570 RF2.4 105KS Black US International with PB logo KB.RF403.186 Keyboard CHICONY WUG0570 RF2.4 105KS Black Spanish with PB logo KB.RF403.187 Keyboard CHICONY WUG0570 RF2.4 105KS Black Portuguese with PB logo KB.RF403.188 Keyboard CHICONY WUG0570 RF2.4 105KS Black Italian with PB logo KB.RF403.189 Keyboard CHICONY WUG0570 RF2.4 105KS Black Swedish with PB logo KB.RF403.190 Keyboard CHICONY WUG0570 RF2.4 105KS Black Dutch with PB logo KB.RF403.191 Keyboard CHICONY WUG0570 RF2.4 105KS Black Swiss/ G with PB logo KB.RF403.192 Keyboard CHICONY WUG0570 RF2.4 105KS Black Belgium with PB logo KB.RF403.193 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Component Vendor Description Model Part Number 108 Keyboard CHICONY WUG0570 RF2.4 105KS Black Icelandic with PB logo KB.RF403.194 Keyboard CHICONY WUG0570 RF2.4 105KS Black Norwegian with PB logo KB.RF403.195 Keyboard CHICONY WUG0570 RF2.4 105KS Black Hebrew with PB logo KB.RF403.196 Keyboard CHICONY WUG0570 RF2.4 105KS Black Polish with PB logo KB.RF403.197 Keyboard CHICONY WUG0570 RF2.4 105KS Black Slovenian with PB logo KB.RF403.198 Keyboard CHICONY WUG0570 RF2.4 105KS Black Slovak with PB logo KB.RF403.199 Keyboard CHICONY WUG0570 RF2.4 105KS Black Russian with PB logo KB.RF403.200 Keyboard CHICONY WUG0570 RF2.4 105KS Black Hungarian with PB logo KB.RF403.201 Keyboard CHICONY WUG0570 RF2.4 105KS Black Greek with PB logo KB.RF403.202 Keyboard CHICONY WUG0570 RF2.4 105KS Black Danish with PB logo KB.RF403.203 Keyboard CHICONY WUG0570 RF2.4 105KS Black Czech with PB logo KB.RF403.204 Keyboard CHICONY WUG0570 RF2.4 105KS Black Romanian with PB logo KB.RF403.205 Keyboard CHICONY WUG0570 RF2.4 105KS Black Turkish with PB logo KB.RF403.206 Keyboard CHICONY WUG0570 RF2.4 105KS Black UK with PB logo KB.RF403.207 Keyboard CHICONY WUG0570 RF2.4 105KS Black French with PB logo KB.RF403.208 Keyboard CHICONY WUG0570 RF2.4 105KS Black German with PB logo KB.RF403.209 Keyboard CHICONY WUG0570 RF2.4 105KS Black Nordic with PB logo KB.RF403.210 109 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Component Vendor Description Keyboard dongle receiver Chicony Chicony Dangle Receiver USB external receiver RV.11000.022 USB mouse Chicony Chicony optical mouse USB MSU0960 MS.11200.061 MCE remote controller/ receiver Philips Philips Remote Controller RC2604307/01BG for EMEA ;pair with RV.11000.007 EMEA Win7/Philips RT.11300.021 Philips Remote Controller RC2604301/01B MSFT code EMEA;pair with OVU430005 EMEA Win7 WMC RT.11300.023 Philips Remote Controller RC2604302/01B MSFT code US;pair with OVU430005 US Win7 WMC RT.11300.022 Philips Remote Controller RC2604701/01B MSFT code Japan; pair with OVU430005 US Win7 WMC RT.11300.024 SMK Remote Controller US RRS9003-3406E SMK Quatro Pulse;with Battery Pack US Win7 WMC_SMK RT.11300.025 SMK Model Part Number Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer products. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer branch offices and regional business units can access our website. However some information sources will require a user ID and password. These can be obtained directly from Acer CSD Taiwan. Acer's website offers you convenient and valuable support resources whenever you need them. In the Technical Information section you can download information on all Acer notebook, desktop and server models including: • Service guides for all models • User's manuals • Training materials • BIOS updates • Software utilities • Spare parts lists • TABs (Technical Announcement Bulletin) For these purposes, we have included a PDF file to facilitate the problem-free downloading of our technical material. Also available on this website are: • Detailed information on Acer's International Traveler's Warranty (ITW) • Returned material authorization procedures • An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries. We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 110 Index A checkpoints boot block 62 DIM 66 overview 62 POST 64 CMOS clear 78 CMOS Setup Utility access 12 Advanced BIOS Features menu 16 Advanced Chipset Features menu 17 BIOS Security Features menu 22 Exit Without Saving 24 Frequency/Voltage Control menu 21 Integrated Peripherals menu 18 Load Default Settings 24 navigation keys 13 overview 11 PC Health Status menu 20 Power Management Setup menu 19 Product Information menu 14 Save & Exit Setup 24 Standard CMOS Features menu 15 computer stand location 6 remove 26 connectivity Bluetooth 9 Ethernet 9 WLAN 9 connectivity features 2 AC power jack 4 ACPI, see Advanced Configuration Power Interface 2 Advanced BIOS Features menu 16 Advanced Chipset Features menu 17 Advanced Configuration Power Interface specifications 2 wake-up options 19 antivirus software 2 audio headphone jack 5 line-in jack 4 line-out jack 4 microphone jack, left 4 microphone jack, right 5 specifications 9 troubleshooting 74 audio features 1 B beep codes 76 BIOS checkpoints 62 clear CMOS 78 crisis recovery disk 77 recovery 77 specifications 7 system passwords 22 version 14 BIOS Security Features menu 22 block diagram 79 Bluetooth cable, part number 88 module, part number 85 module, remove 52 specifications 9 boot block checkpoints 62 execute 77 boot sequence 16 brightness control keys 3 C cable cover location 4 capacitive keys 3 capacitive LED board remove 59 card reader location 4 supported cards 1 D DIM checkpoints 66 disassembly procedures Bluetooth module 52 capacitive LED board 59 computer stand 26 graphics card 37 guidelines 83 hard disk drive 40 heat sink fan 43 I/O cable cover 27 I/O cable plate 28 inverter board 42 inverter board bracket 37 LCD assembly 54 LCD board cover 58 LCD cable 58 light bars 60 main chassis 56 mainboard 47 memory 46 optical disc drive 29 power button assembly 53 power supply unit 49 preparatory steps 25 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 111 processor 44 rear cover 28 RTC battery 46 rubber feet 27 scaler board 31 tools 25 touchscreen control board 51 TV tuner card 36 USB/audio board 33 wall mount plate 35 webcam module 59 display display by model 1 remove LCD assembly 54 remove LCD board cover 58 remove LCD cable 58 headphone jack 5 heat sink fan cable connector 81 part number 86 remove 43 HSF, see heat sink fan 43 I I/O cable cover remove 27 I/O cable plate remove 28 I/O ports listing 1 Integrated Peripherals menu 18 inverter board bracket, remove 37 part number 85 remove 42 supported models 10 inverter cable part number 88 E eSATA port 4 Ethernet port location 4 specifications 9 Exit Without Saving menu 24 expansion slots location 80 specifications 1 exploded view 84 F K keyboard part number 89 L LAN port location 4 specifications 9 LCD board cover remove 58 LCD cable remove 58 LCD panel part numbers 88 specifications 9, 10 light bars cable, part number 88 remove 60 Load Default Settings menu 24 Field Replaceable Unit, see FRU list 83 Frequency/Voltage Control menu 21 FRU list components list 85 exploded view 84 part number updates 83 G graphics card part number 85 remove 37 H hard disk drive configuration 15 part number 87 remove 40 SATA connectors 81 specifications 8 troubleshooting 73 hardware configuration utility 11 exploded view 84 FRU list 83 information display 14 model configurations 95 specifications 7 status monitoring 20 troubleshooting 61 HDD, see hard disk drive 1 HDMI port 4 112 M main chassis remove 56 mainboard component identification 80 part number 85 remove 47 specifications 2 troubleshooting 72 media storage 1 memory check size 14 DIMM slots 81 part number 86 remove 46 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide specifications 1, 8 troubleshooting 72 microphone jack left 4 right 5 model configurations 95 modem board troubleshooting 74 monitor port 4 mouse part number 91 webcam module 85 wireless LAN card 86 WLAN cable 88 PC Health Status menu 20 POST, see Power-On Self-Test 64 power AC power jack 4 ACPI compliance 2 button assembly, part number 85 button assembly, remove 53 button/indicator 3 specifications 2 wake-up options 19 power management configure 19 specifications 2 power supply unit 24-pin ATX connector 81 4-pin ATX connector 81 part number 89 remove 49 supported models 10 troubleshooting 75 Power-On Self-Test beep codes 76 checkpoints 64 error messages 66 processor check type/speed 14 part number 86 remove 44 socket 81 specifications 7 troubleshooting 72 Product Information menu 14 PS/2 keyboard port 4 PS/2 mouse port 4 PSU, see power supply unit 49 O ODD bezel, remove 30 ODD, see optical disc drive 1 online support information 110 operating system 2 optical disc drive bracket, remove 30 configuration 15 location 4 part number 87 remove 29 specifications 8 troubleshooting 73 OS support 2 P part numbers AC power cord 89 accessories 91 Bluetooth cable 88 Bluetooth module 85 graphics card 85 hard disk drive 87 HDD SATA cable 88 heat sink fan 86 inverter board 85 inverter cable 88 keyboard 89 LCD panel 88 light bar cable 88 mainboard 85 memory module 86 microphone cable 88 mouse 91 ODD SATA cable 88 optical disc drive 87 power button assembly 85 power button/LED cable 88 power supply unit 89 processor 86 screws 91 speaker cable 88 touchscreen control board 85 TV tuner card 86 USB Bluetooth cable 88 USB/audio board cable 88 webcam cable 88 R rear cover remove 28 Return Merchandise Authorization 83 RMA, see Return Merchandise Authorization 83 RTC battery BIOS error 11 location 81 remove 46 RTC clock RTC battery 81 troubleshooting 74 rubber feet remove 27 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 113 S T Save & Exit Setup menu 24 scaler board remove 31 security features 2 sepakers location 3 serial-to-DVI port cable, remove 47 location 4 soeakers cable, part number 88 software specifications operating system 2 speakers remove 54 specifications antivirus 2 audio 9 BIOS 7 Bluetooth 9 display 9, 10 Ethernet controller 9 hard disk drive 8 memory 8 optical disc drive 8 power supply unit 10 processor 7 system chipsets 7 webcam 9 WLAN controller 9 Standard CMOS Features menu 15 supervisor password 22 system architecture 79 system chipset 1 system chipsets 7 system date 15 system dimensions 2 system passwords change 23 remove 23 set 23 system time 15 system views front view 3 left view 4 rear view 6 right view 5 114 temperature monitoring 20 touchscreen by model 10 control board, part number 85 control board, remove 51 troubleshooting BIOS checkpoints 62 BIOS recovery 77 clearing CMOS 78 component failure 72 hardware diagnostic procedure 61 online support information 110 POST error indicators 66 TV tuner card part number 86 remove 36 U undetermined problems 76 USB ports bootable device 18 left 4 legacy device 18 right 5 USB/audio board cable, part number 88 remove 33 user password 22 V VGA port 4 video troubleshooting 74 volume control keys 3 W wall mount option 6 wall mount plate remove 35 webcam cable, part number 88 location 3 module, part number 85 module, remove 59 specifications 9 wireless LAN cable, part number 88 card, part number 86 WLAN specifications 9 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide
Source Exif Data:
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