Packard Bell M3350 Users Manual PB Greenwood AIO SG

M3350 pb_sg_onetwo_l5350_l5351

M3350 to the manual 22280d5b-f95a-4153-b6c6-0ecb6e2edb95

2015-02-03

: Packard-Bell Packard-Bell-M3350-Users-Manual-466936 packard-bell-m3350-users-manual-466936 packard-bell pdf

Open the PDF directly: View PDF .
Page Count: 122

Download
Open PDF In Browser	View PDF

Packard Bell oneTwo M3350 / oneTwo M3351 /
oneTwo L5350 / oneTwo L5351
All-In-One Computer Service Guide

Service guide files and updates are available
on the Acer/CSD web site; for more
information, go to http://csd.acer.com.tw

PRINTED IN TAIWAN

Revision History
Refer to the table below for changes made on this version of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350
/ oneTwo L5351 All-In-One Computer Service Guide.
Date

Chapter

Updates

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Copyright
Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this guide is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.

Acer is a registered trademark of Acer Incorporated.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

iii

Conventions
The following textual conventions are used in this service guide.

SCREEN MESSAGES

Denotes actual messages that appear on screen.

NOTE

Gives additional information related to the current topic.

WARNING

Alerts you to any physical risk or system damage that might result from
doing or not doing specific actions.

CAUTION

Gives precautionary measures to avoid possible hardware or software
problems.

IMPORTANT

Reminds you to do specific actions relevant to the accomplishment of
procedures.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for our "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.

FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed service guide. For AUTHORIZED SERVICE PROVIDERS, your office may have a DIFFERENT
part number code to those given in the FRU list of this printed service guide. You MUST use the list provided
by your regional Acer office to order FRU parts for repair and service of customer machines.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Table of Contents
Chapter 1 – Features and Specifications . . . . . . . . . . . . . . . . . . . . . . . 1
System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
System Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Chipsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Optical Disc Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Chapter 2 – System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CMOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Accessing the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Navigating through the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Chapter 3 – System Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Disassembly Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Pre-disassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Disassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Removing the Computer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Removing the I/O Cable Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Removing the Rubber Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Removing the Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Removing the I/O Cable Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Removing the Optical Disc Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Removing the Scaler Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Removing the USB/Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Removing the Wall Mount Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Removing the TV Tuner Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Removing the Graphics Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Removing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Removing the Inverter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Removing the Heat Sink Fan (HSF) Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Removing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Removing the Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Removing the RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
vii

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Table of Contents
Removing the Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Removing the Touchscreen Control Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Removing the Power Button Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Removing the LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Removing the Main Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Removing the LCD Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Removing the LCD Board Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Removing the Webcam Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Removing the Capacitive LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Removing the Light Bars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Chapter 4 – Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Hardware Diagnostic Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
POST Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Clearing CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Chapter 5 – System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Chapter 6 – Field Replaceable Unit (FRU) List . . . . . . . . . . . . . . . . . . . 83
Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Appendix A – Model Definitions and Configurations . . . . . . . . . . . . 94
Appendix B – Test Compatible Components . . . . . . . . . . . . . . . . . . . . 100
Approved Vendor List (AVL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Appendix C – Online Support Information . . . . . . . . . . . . . . . . . . . . . 110
Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

viii

Chapter 1

Features and Specifications
This chapter lists the features and specifications of the Packard Bell oneTwo M3350 / oneTwo M3351 /
oneTwo L5350 / oneTwo L5351 AIO computer.
NOTE

The items listed in this section are for reference only. The exact configuration of your PC depends
on the model purchased.

System Features
Component

Description

Processor

•

Socket AM3, 941 pin contacts

•

Supports the AMD Phenom™ II X3 or X4 Processors

Chipset

nVIDIA GeForce 8200 (MCP78PV)

Memory

•

PCI expansion options
Display

Audio
I/O ports

Media storage
Card reader

Number of DIMM slots: Four DDR3 DIMM slots

•

Maximum memory: 8 GB (using four 2 GB modules)

•

One PCI Express x16 slot (for graphics card installation)

•

One PCI Express x1 slot (for TV tuner card installation)

•

ZX6350: 21.5-inch LCD panel

•

ZX6351: 21.5-inch LCD touchscreen panel

•

ZX4350: 23-inch LCD panel

•

ZX4351: 23-inch LCD touchscreen panel

•

Two built-in 5W stereo speakers

•

Realtek ALC888S 7.1+2 Channel High Definition Audio Codec

•

Right panel
– USB ports (two)
– Headphone jack
– Microphone jack

•

Left panel
– HD dual digital TV tuner (optional)
– PS/2 keyboard and mouse ports
– Line-in, line-out, and microphone jacks
– Line-in and line-out jacks
– USB ports (four)
– eSATA port
– Ethernet jack (RJ-45)
– External display (VGA) port
– Serial-to-DVI port (optional)
– HDMI port
– PS/2 keyboard and mouse ports

•

3.5-inch 25.4 mm 5400/7200 rpm SATA hard disk drive (HDD)

•

Slim type SATA optical disc drive (ODD)

•

9-in-1 card reader slot

•

Supports MultiMediaCard (MMC), Reduced-Size MultiMediaCard
(RS-MMC), Secure Digital (SD), xD-Picture Card (xD), Secure Digital
High Capacity (SDHC), Memory Stick (MS), Memory Stick PRO
(MS PRO) cards, CompactFlash Type I and II (CF-I, CF-II), and
microdrives

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Component

Description

Connectivity

•

Wired LAN: Onboard 10/100/1000 Ethernet support

•

WLAN option: Mini Card wireless network adapter (802.11 b/g/n)

•

WPAN option: Bluetooth® 2.1+EDR (Enhanced Data Rate)

•

Integrated 2.0 MP webcam

Power supply

220 W power supply unit with PFC or non-PFC option (power factor
correction)

Operating system support

•

Microsoft Windows 7 (Home Premium x64/x86, Home Basic x86)

•

FreeDOS

•

Linux LL95

Antivirus software

Norton Internet Security

Security

•

BIOS-based user and supervisor passwords

•

Kensington lock

Power management

ACPI 2.0-compliant

Physical Specifications

Aspect

Description

System dimension (W × H × D)

107 × 445 × 560 mm (4.21 × 17.52 × 22.05 in)

Mainboard form factor

Standard DTX

Mainboard dimensions (W × H)

200 × 244 mm

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

System Tour
The pictures and tables in this section illustrate the physical outlook of the computer.

Front View

Item

Icon

Component

Integrated webcam

Display screen

Speakers

Power button/indicator
•

Blue – System is in power-on mode

•

Flashing blue – System is in standby mode

Auxiliary lighting capacitive key

LCD brightness capacitive key

Decrease volume capacitive key

Increase volume capacitive key

NOTE: Icons for the capacitive keys are only visible when the system
is turned on.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Left View

Item

Component

Item

Icon

Optical disc drive (ODD)

Icon

Component
Ethernet port (RJ-45)

I/O cable cover

USB ports

9-in-1 card reader

eSATA port

HD dual digital TV tuner
(optional)

Serial-to-DVI port (optional)

Line-in jack

Monitor port

Line-out jack

HDMI port

Microphone jack

PS/2 mouse port

Line-in jack

PS/2 keyboard port

Line-out jack

AC power jack

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Right View

Item

Icon

Component

Microphone jack

Line-out jack

USB ports

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Rear View

Item

Icon

Component

Ventilation slots

Mounting holes for wall mount option

Computer stand

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Hardware Specifications
Processor
AMD Phenom II Processors
Item

Specification

Series

Model

700e

705e

900e

910e

Frequency

2.4 GHz

2.5 GHz

2.4 GHz

2.5 GHz

# of cores

L2 cache

1.5 MB

2 MB

L3 cache

6 MB

Package type

45 nm

Socket

Socket AM3

Max TDP

65 W

AMD Athlon II Processors
Item

Specification

Series

Model

215

240

245

405e

600e

605e

Frequency

2.7 GHz

2.8 GHz

2.9 GHz

2.3 GHz

2.2 GHz

2.3 GHz

# of cores

L2 cache

1 MB

2 MB

1.5 MB

2 MB

Package type

45 nm

Socket

Socket AM3

Max TDP

65 W

45 W

Chipsets
Item

Specification

System chipset

nVIDIA GeForce 8200 (MCP78PV)

I/O controller

SIO ITE 8720

BIOS
Item

Specification

BIOS chip

AMI BIOS

Setup utility

CMOS Setup Utility

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Memory
Item

Specification

Controller

Integrated in the AMD processor

Number of DIMM slot

Maximum memory

8 GB (using four 2 GB modules)

Data rate

1333 MT/s

Supported capacities

1 or 2 GB

DIMM type

240-pin DDR3 SO-DIMM

Supported brands

A-Data, Apacer, Kingston, Transcend, Unifosa, Samsung

Population rule

You can install memory modules in any combination as long as they match the above
specifications.

Hard Disk Drive
Item

Specification

Controller

Integrated in the nVIDIA GeForce 8200 (MCP78PV)

Form factor

3.5-inch 9.5 mm

Interface

SATA 2.0

Supported capacities
320 GB

•

Seagate Pharaoh (7200 rpm)

•

HGST HDT721032SLA380 (7200 rpm)

•

WD WD1600AAJS-22L7 (7200 rpm)

500 GB

•

WD WD5000AAKS-22M9A0 (7200 rpm)

640 GB

•

Seagate ST3640623AS (7200 rpm)

•

HGST HDT721064SLA360 (7200 rpm)

•

WD WD6400AAKS-22A7B2 (7200 rpm)

•

Seagate ST31000528AS (7200 rpm)

•

HGST HDT721010SLA360 (7200 rpm)

•

WD WD10EADS-22M4B0 (5400 rpm) / WD1001FALS-22J7B0 (7200 rpm)

•

Seagate ST31500341AS (7200 rpm)

•

WD WD15EADS-22P8B0 (5400 rpm)

1 TB

1.5 TB

Optical Disc Drive
Item

Specification

Controller

Integrated in the nVIDIA GeForce 8200 (MCP78PV)

Type

DVD-Super Multi double-layer or Blu-ray Disc combo drive option

Form factor

Slim type

Tray height (mm))

12.7 mm

Interface

SATA

Supported models

DVD-Super Multi
double-layer drive

•

HLDS GT31N

•

PLDS DS-8A5SH

Blu-ray Disc
combo drive

•

Panasonic UJ141AL/UJ240A

•

HLDS CT21N

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Ethernet
Item

Specification

Controller

Marvell 88E1116 Intel WG82567V Gigabit NIC

LAN protocol

10/100/1000 Mbps

LAN connector type

RJ-45

Wireless LAN
Item

Specification

Model

Lite-On WN6607LH

Protocol

802.11 b/g/n

Form factor

PCIe Mini Card

Bluetooth
Item

Specification

Model

•

Lite-On WB111C-C1

•

Xavi BC10B-04C1

Version

Bluetooth 2.1 + EDR

Audio
Item

Specification

Controller

Realtek ALC888S 7.1+2 Channel High Definition Audio Codec

Features

•

Two built-in 5W stereo speakers

•

Right panel audio jacks
– Headphone jack
– Microphone jack

•

Left panel audio jacks
– Line-in, line-out, and microphone jacks
– Line-in and line-out jacks

Webcam
Item

Specification

Resolution

2.0 MP

Supported models

•

Chicony CNFA21321004590L

•

Park Orchid C04PL037F

•

Primax 50-704A4WNT8

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

LCD Panel
Item

Specification

Model

ZX6350 and ZX6351

ZX4350 and ZX4351

Screen size (diagonal, inch)

21.5-inch

23-inch

Type

Wide XGA

Resolution

1920 × 1080

Backlight

CCFL

Interface

LVDS

Brightness (typical)

300 nits

Display colors

16.7M

Aspect ratio

16:9

Contrast ratio

1000:1

Response time (typical)

5 ms

Touchscreen

•

ZX6350: Yes

•

ZX4350: Yes

•

ZX6351: No

•

ZX4351: No

•

LG LM230WF1

•

Samsung LTM230HT01

•

E-Turbo SR-230M182235D1 (touch
panel)

•

Darfon VZ.13156.B01

•

Sumida IV30260SPEC139

Surface treatment

AG type, 3H hard coating, Haze 25

Supported models

•

Inverter board

•

Power Supply Unit

Item

Specification

Output (max.)

220 W

Supported models

•

Lite-On PS-5221-06A1 / PE-5221-08AP / PS-5221-9AE

•

Delta DPS-220UB-1 A / DPS-220UB A / DPS-220UB-2 B

•

Chicony CPB09-D220R / CPB09-D220A / CPB09-D220E

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Chapter 2

System Utilities
CMOS Setup Utility
CMOS Setup Utility is a hardware configuration program built into the system ROM. Since most systems are
already properly configured and optimized, there is normally no need to run this utility.
You will need to run this utility under the following conditions:
•

When changing the system configuration including:
•

Setting the system time and date

•

Configuring the system drives and peripherals

•

Specifying the boot device sequence

•

Configuring the power management modes

•

Setting up system passwords or making other changes to the security setup

•

When trying to resolve IRQ conflicts

•

When a configuration error is detected by the system and you are prompted ("Run Setup" message) to
make changes to the BIOS settings.

The Setup Utility loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM.
This memory area is not part of the system RAM, which allows configuration data to be retained when power is
turned off. The values take effect when the system is booted. POST uses these values to configure the
hardware. If the values and the actual hardware do not agree, POST generates an error message. You must
run this utility to change the hardware settings from the default or current configuration.
IMPORTANT

NOTE

If you repeatedly receive “Run Setup” messages, the RTC battery located on the mainboard
(BT1) may be defective. In this case, the system cannot retain configuration values in CMOS.
Replace the RTC battery with a new one.

For ease of reading, CMOS Setup Utility will be simply referred to as “Setup” or “Setup Utility” in this
Service Guide.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Accessing the Setup Utility
1.

Turn on the computer.
If the computer is already turned on, save your data and close all open applications, then restart the
computer.

During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the computer.

Use the Up/Down/Left/Right arrow keys to move between the menu options, then press Enter to execute that
option.
Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option. Other
options lead to dialog boxes that prompt you for information.
Some options (marked with a ) lead to submenus that enable you to change the values for the option. Use
the Up/Down/Left/Right arrow keys to scroll through the items in the submenu

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Navigating through the Setup Utility
Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various
menu and submenu screens of the Setup Utility. The table below lists these legend keys and their respective
functions.
Key

Function

Up/Down/Left/
Right arrow keys

Move the cursor to the menu/field you want.The currently selected field will be highlighted.

Enter

•

To open the page for the currently selected menu/submenu

•

To apply a field value.

PgUp and PgDn

Move the cursor to the previous and next page of a multipage menu.

Home

Move the cursor to the first page of a multipage menu.

End

Move the cursor to the last page of a multipage menu.

+ and -

To select a value for the currently selected field (only if it is user-configurable). Press these
keys repeatedly to display all possible entries. A parameter that is enclosed in square
brackets [ ] is user-configurable. Grayed-out parameters are not user-configurable for one
of the following reasons:

Esc

•

The field value is auto-configured or auto-detected.·

•

The field value is informational only.

•

The field is password-protected.

If you press this key:
•

On one of the primary menu screens, the Exit menu displays.

•

On a submenu screen, the previous screen displays.

•

When you are making selections from a pop-up menu, closes the pop-up without making
a selection.

To bring up the General Help window. The General Help window describes other Setup
navigation keys that are not displayed on the legend bar.

Press to load default system values.

F10

Press to save changes and close the Setup Utility.

Setup Utility Menus
The Setup Utility has twelve menus for configuring the various system functions. These include:
• Product Information

• PC Health Status

• Standard CMOS Features

• Frequency/Voltage Control

• Advanced BIOS Features

• BIOS Security Features

• Advanced Chipset Features

• Load Default Settings

• Integrated Peripherals

• Save & Exit Setup

• Power Management Setup

• Exit Without Saving

NOTES

• The screenshots used in this section are for illustration only. The values displayed may not be
the same as those in your computer.
• In the descriptive tables following each of the menu screen illustrations, settings in boldface are
the default and suggested settings.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Product Information
.

Field

Description

Processor Type

Type of processor installed on the system

Processor Speed

Speed of the processor installed on the system

System Memory

Size of system memory detected during boot-up

Product Name

Official model name of the computer.

System Serial Number

System serial number.

System BIOS Version

Current system BIOS version

BIOS Release Date

Date when the CMOS setup utility was released.

Asset Tag Number

System asset tag number

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Standard CMOS Features

Field

Description

Value

System Date

Sets the system date.

MM/DD/YYYY 
(month/day/year)

System Time

Sets the system time.

HH:MM:SS
(hour:minute:second)

AHCI Port 1–4

Your computer supports four SATA channels, each channel allows one SATA device to be
installed. Press Enter to display the individual configuration screen of installed SATA
drive(s).

Halt On

Determines whether the system will stop for an error during the
POST. Options include:
• All Errors - Any error detected will pause the system.
• No Errors - BIOS will ignore any errors detected during
POST
• All, but Keyboard - If a keyboard error is detected, BIOS will
pause the system.

All Errors
No Errors
All, But Keyboard

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Advanced BIOS Features

Field

Description

Value

Quick Boot

When enabled, the system starts up more quickly be elimination some of
the POST routines.

Enabled
Disabled

Quiet Boot

When enabled, BIOS will show a full screen logo when booting; if
disabled, BIOS will show the diagnostic POST screen when booting.

Enabled
Disabled

1st/2nd/3rd/4th
Boot Device

Displays the device assigned to the specified boot sequence. The Setup Utility attempts
to boot the operating system in this order. By default, the computer searches for boot
devices in the following order:
• Hard disk
• Optical drive (CD/DVD)
• Removable device
• Network boot (LAN)

Hard Disk Drive
Priority

Press Enter to specify the boot device priority sequence for the installed hard drive(s).

Optical Disk Drive
Priority

Press Enter to specify the boot device priority sequence for the installed optical drive.

Removable Device
Priority

Press Enter to specify the boot device priority sequence for removable drives.

Network Device
Priority

Press Enter to specify the boot device priority sequence foe available network drives.

Bootup Num-Lock

If you set this item to On, the keyboard Num Lock key will be active when
the computer boots up.

On
Off

Boot Sector Virus
Protection

If set to Disabled, when anything attempts to access the boot sector or
hard disk partition table, there will be no warning message.

Enabled
Disabled

USB Beep
Message

Select whether to allow the BIOS to emit error beeps or display error
messages during USB device enumeration.

Enabled
Disabled

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Advanced Chipset Features

Field

Description

Value

AMD Cool ’n’
Quiet

Select whether to enable the AMD Cool 'N' Quiet Technology. This
technology allows a compliant OS to dynamically adjust the system
voltage and core frequency for reduced heat and noise emission.

Enabled
Disabled

AMD-V

Select whether to enable the AMD-V Technology. This technology
allows a single platform to run multiple operating systems in
independent partitions.

Enabled
Disabled

Memory Hole
Remapping

When enabled, some or all of the memory between the 2 GB and
4 GB limits to addresses above 4 GB. This is a workaround for the
PCI hole or PCI memory hole which is a limitation of 32-bit hardware
and 32-bit operating systems that causes a computer to appear to
have less memory available than is physically installed.
Note: This feature is useful for systems running on 64-bit OS and
those 32-bit systems that support the Physical Address Extension
method.

Enabled
Disabled

Hybrid SLI

Select whether to enable the Hybrid SLI technology when a nVIDIA
graphics card is installed. Hybrid SLI increases graphics

Enabled
Disabled

performance with GeForce® Boost and provides intelligent power
management with HybridPower™.
Primary Video

When a graphics card is installed, you have the option to select
which graphics controller to activate.
Note: When this field is set to Auto, the graphics controller priority
sequence is: PCIE, Onboard, then PCI.

Auto
PCIE
Onboard
PCI

UMA Frame Buffer
Size

When a graphics card is installed, you can select how the system
video memory (frame buffer) is allotted.

Auto
32 MB
64 MB
128 MB
256 MB

Current UMA Size

Displays the size of video memory (located in upper memory area–UMA) detected during
boot-up.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Integrated Peripherals

Field

Description

Value

Onboard SATA
Controller

Enables or disables the onboard SATA controller.

Enabled
Disabled

Onboard SATA
Mode

Set the operating mode for the onboard SATA controller.

Native IDE

Onboard USB
Controller

Enables or disables the onboard USB controller.

Enabled
Disabled

Legacy USB
Support

Enables or disables support for a USB mouse and USB keyboard. When
enabled, any attached USB mouse or USB keyboard can control the
system even when there is no USB driver loaded onto the system.

Enabled
Disabled

USB Storage
Emulation

If set to Auto, a USB devices with a capacity of equal or less than 2 GB
will be emulated as a bootable floppy disk.

Auto
Floppy
Hard Disk

Onboard Graphics
Controller

Enables or disables the onboard graphics controller.

Enabled
Disabled

Onboard Audio
Controller

Enables or disables the onboard audio controller.

Enabled
Disabled

Onboard LAN
Controller

Enables or disables the onboard LAN controller.

Enabled
Disabled

Onboard LAN
Option ROM

Enables or disables the onboard LAN option ROM function.

Enabled
Disabled

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Power Management Setup

Field

Description

Value

ACPI Suspend
Mode

Use this item to define how your system suspends. Default value is S3
(STR), the suspend mode is suspend to RAM, i.e., the system shuts
down with the exception of a refresh current to the system memory.

S3 (STR)
S1 (POS)

Deep Power Off
Mode

Enables or disables compliance to the Energy-using Products Lot 6
Directives (EuP Lot 6).

Enabled
Disabled

Power On by RTC
Alarm

Enables or disables the system to wake up from a power-saving mode
when an RTC alarm occurs.

Enabled
Disabled

Power On by PCIE
Devices

Enables or disables the system to wake up from a power-saving mode
when an event occurs on an installed PCI Express device.

Enabled
Disabled

Power On by PCI
Devices

Enables or disables the system to wake up from a power-saving mode
when an event occurs on an installed PCI device.

Enabled
Disabled

Power On by
Modem Ring

Enables or disables the system to wake up from a power-saving mode
when a modem signal is received. network message

Enabled
Disabled

Power On by
Onboard LAN

Enables or disables the system to wake up from a power-saving mode
when the onboard LAN controller received a network message.

Enabled
Disabled

Wake Up by PS/2
KB/Mouse

Enables or disables the system to wake up from a power-saving mode
when a PS/2 keyboard or mouse is used.

Enabled
Disabled

Wake Up by USB
KB/Mouse

Enables or disables the system to wake up from a power-saving mode
when a USB keyboard or mouse is used.

Enabled
Disabled

Restore On AC
Power Loss

Select the power state when an AC power loss occurs.
• Off - The computer remains off until the power button is pressed.
• Last State - The computer reverts to the last power state before the
power loss occurred.
• On - The computer switches back on after the AC power loss.

Power Off
Power On
Last State

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

PC Health Status

Field

Description

Value

CPU Temperature
System Temperature
CPU Fan Speed
System Fan Speed
CPU Core
+1.1V
+3.30V
+5.00V
+12.0V
5VSB
VBAT

These items lets you monitor the parameters for critical voltages, temperatures and
fan speeds.

Smart Fan

When enabled, fan speed will speed up or slow down depending on
the system temperature.

Enabled
Disabled

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Frequency/Voltage Control

Field

Description

Value

Enable Clock to All
DIMM/PCI

When enabled, clock signals will be sent to the PCI and memory
slots regardless of whether the slot is occupied or not.

Enabled
Disabled

Spread Spectrum

When the mainboard's clock generator pulses, the extreme values of
the pulses creates EMI (electromagnetic interference). Set this field
to Enabled to reduce this EMI level. This reduces interference
problems with other electronics in the area.
Note: Remember to disable the Spread Spectrum feature if you are
overclocking. A slight jitter can introduce a temporary boost in clock
speed causing the overclocked processor to lock up.

Enabled
Disabled

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

BIOS Security Features

Field

Description

Value

Supervisor Password

Displays the supervisor password status. When set to Installed, this
password will allow the user to access and change all settings in the
Setup Utility.

Installed
Not Installed

User Password

Displays the user password status. Only the following menus will be
accessible when this password is set as Installed:
• System Date and System Time
• Exit Without Saving

Change Supervisor
Password

Press Enter to change the supervisor password.

Change User
Password

Press Enter to change the user password.

Note the following before you define a system password:

•

The maximum length of password contains 8 alphanumeric characters. The following keys are valid:
– A-Z, a-z (case-insensitive)
– 0-9
– ` - + [ ] \ ; ' , . /,
– Special keypad characters: 0-9 / * - +

•

When you are prompted to enter a password, you have three tries before the system halts. Do not forget
your password. If you forget your password, you may have to return your computer to your dealer to reset
it.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

To set a system password:
NOTE
1.

You need to set a supervisor password first before setting the user password.

Select Change Supervisor Password or Change User Password, then press Enter.
The password box appears.

Type a password then press Enter.

IMPORTANT

Be very careful when typing your password because the characters do not appear on the
screen. Only shaded blocks representing each typed character are visible.

Retype the password to verify the first entry, then press Enter.
You will be prompted to save the new password.

Press Enter.

Press F10 to save the password and close the Setup Utility.

To change a system password:
1.

Select Change Supervisor Password or Change User Password, then press Enter.
The password box appears.

Type the original password, then press Enter.

Type a new password, then press Enter.

Retype the new password to verify the first entry, then press Enter.
You will be prompted to save the new password.

Press Enter.

Press F10 to save the password and close the Setup Utility.

To remove a system password:
NOTE
1.

When the supervisor password is removed, the user password will also be remove.

Select Change Supervisor Password or Change User Password, then press Enter.
The password box appears.

Type the original password, then press Enter.

Press Enter twice without entering anything in the new and confirm password fields.
You will be prompted to confirm the password removal.

Press Enter.

Press F10 to save the changes you made and close the Setup Utility.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Load Default Settings
Execute this menu to load the factory-default settings for all Setup parameters. Keyboard shortcut: F9

Perform the steps below to load the system default settings:
1.

Select Load Default Settings, then press Enter.
You will be prompted to load the system defaults.

Select OK, then press Enter.

Press F10 to save the changes you made and close the Setup Utility.

Save & Exit Setup
Execute this menu to save the changes made and closes the Setup Utility. Keyboard shortcut: F10

Exit Without Saving
Execute this menu to closes the Setup Utility without making any changes.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Chapter 3

System Disassembly
This chapter provides step-by-step instructions on how to disassemble the computer for maintenance and
troubleshooting purposes.

Disassembly Tools
In performing the disassembly process, you will need the following tools:
•

Wrist-grounding strap and conductive mat for preventing electrostatic discharge

•

Philips screwdriver

•

Hex screwdriver

•

Flat screwdriver

NOTES

• To reinstall the system components and assemble the unit, perform the disassembly procedures in
reverse.
• The screws for the different components vary in size. During the disassembly process, group the
screws with their corresponding components to avoid mismatches when putting back the
components.

Pre-disassembly Procedure
Before proceeding with the disassembly procedure, perform the steps listed below:
1.

Make sure that the optical disc drive and the card reader slot are empty.

Turn off the power to the computer and all peripherals.

Unplug the power cord from the computer.

Unplug the network cable and all connected peripheral devices from the computer.

Place the computer on a flat, steady surface with the rear cover facing upward.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Disassembly Procedures
Removing the Computer Stand
1.

Perform the “Pre-disassembly Procedure” on page 25.

Use a flat screwdriver to pry off the plastic shell covering the computer stand screws.

Remove the screws securing the computer stand.

Quantity

Color

Torque

Part Number

Black

4.0–4.5 kgf-cm

86.00N85.266

Remove the computer stand.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the I/O Cable Cover
1.

Use a flat screwdriver to pry off the I/O cable cover.

Remove the I/O cable cover

Removing the Rubber Feet
1.

Perform the “Pre-disassembly Procedure” on page 25.

Use a flat screwdriver to pry off the rubber feet from the computer base.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Rear Cover
1.

Remove the computer stand by following the procedure described on page 26.

Remove the I/O cable cover and the rubber feet by following the procedures described on page 27.

Use a flat screwdriver to carefully pry loose the rear cover from the front bezel.
The picture below shows the location of the plastic snaps securing the rear cover to the front bezel.

Toggle the cover from left to right to loosen its hold on the front bezel, then detach the rear cover.

Removing the I/O Cable Plate

Remove the rear cover by following the procedure described in the previous section.

Push the latch to disengage the I/O cable plate from the main chassis.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Remove the I/O cable plate.

Removing the Optical Disc Drive
1.

Remove the rear cover by following the procedure described on page 28.

Remove the screw securing the ODD.

Quantity

Color

Torque

Part Number

Black

4.0–4.5 kgf-cm

86.00B75.240

Slide the ODD outward, then disconnect the ODD SATA cable from the drive.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Remove the ODD from the main chassis.

Remove the screw securing the ODD bracket.

Quantity

Color

Torque

Part Number

Silver

1.3–1.5 kgf-cm

86.7A122.4R0

Detach the ODD bezel from the module.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Scaler Board
1.

Remove the rear cover by following the procedure described on page 28.

Remove the screw securing the scaler board cover.

Quantity

Color

Torque

Part Number

Black

4.0–4.5 kgf-cm

86.00B75.240

Slide the scaler board cover towards the speaker area to disengage the cover tabs from the main chassis,
then remove the scaler board cover.

Disconnect all the cables from the scaler board.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Remove the screws securing the scaler board.

Quantity

Color

Torque

Part Number

Black

4.0 kgf-cm

86.00B75.240

Remove the scaler board.

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the
above image. Follow local regulations for disposing this type of circuit board.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the USB/Audio Board
1.

Remove the rear cover by following the procedure described on page 28.

Remove the screw securing the USB/audio board cover.

Quantity

Color

Torque

Part Number

Black

4.0–4.5 kgf-cm

86.00B75.240

Slide the USB/audio board cover outward to disengage the cover tabs from the main chassis, then
remove the USB/audio board cover.

Disconnect the two cables from the USB/audio board.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Remove the screws securing the USB/audio board.

Quantity

Color

Torque

Part Number

Black

4.0 kgf-cm

86.00B75.240

Slide the USB/audio board out of its tabs.

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the
above image. Follow local regulations for disposing this type of circuit board.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Wall Mount Plate
1.

Remove the rear cover by following the procedure described on page 28.

Remove the screws securing the wall mount plate.

Quantity

Color

Torque

Part Number

Black

4.0–4.5 kgf-cm

86.00B75.240

Slide the wall mount plate towards the HDD area to disengage the plate tabs from the main chassis, then
remove the wall mount plate.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the TV Tuner Card
1.

Remove the wall mount plate by following the procedure described in the previous section.

Disconnect the TV tuner card cable.

Remove the screw securing the TV tuner card bracket.

Quantity

Color

Torque

Part Number

Black

4.0–4.5 kgf-cm

86.00B75.240

Disconnect TV tuner card from its expansion slot.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Graphics Card
1.

Remove the wall mount plate by following the procedure described on page 35.

Remove the screw securing the inverter board cover.

Quantity

Color

Torque

Part Number

Black

4.0–4.5 kgf-cm

86.00B75.240

Remove the inverter board cover.

Disconnect the HDMI cable from the graphics card.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Remove the hex screws securing the serial-to-DVI cable.

Quantity

Color

Torque

Part Number

Silver

4.5 kgf-cm

86.80536.7R2

Disconnect the serial-to-DVI cable from the graphics card.

Disconnect the graphics card assembly from its expansion slot.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Remove the screw securing the graphics card bracket.

Quantity

Color

Torque

Part Number

Black

4.0–4.5 kgf-cm

86.00B75.240

Disconnect the graphics card from its riser board.

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the
above image. Follow local regulations for disposing this type of circuit board.
10. Remove the screws securing the graphics card riser board.

Quantity

Color

Torque

Part Number

Black

4.0–4.5 kgf-cm

86.00B75.240

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

11. Remove the graphics card riser board from its bracket.

Removing the Hard Disk Drive

Remove the graphics card by following the procedure described on page 37.

Disconnect the power and SATA cables from the hard drive.

Slide the HDD assembly outward to disengage the assembly from the main chassis, then remove the
HDD assembly.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Disconnect the HDD SATA cable from the mainboard.

Remove the screws securing the hard drive to its cage.

Quantity

Color

Torque

Part Number

Silver

4.0–4.5 kgf-cm

86.00J44.C60

Use a small metal screwdriver to push the hard drive out of its cage (a), then pull out the drive out (b).

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Inverter Board

Remove the wall mount plate by following the procedure described on page 35.

Remove the inverter board cover by following steps 2 and 3 on page 37.

Disconnect all cables from the inverter board.

Remove the screws securing the inverter board.

Quantity

Color

Torque

Part Number

Black

4.0 kgf-cm

86.00B75.240

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Remove the inverter board.

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the
above image. Follow local regulations for disposing this type of circuit board.

Removing the Heat Sink Fan (HSF) Assembly
1.

Remove the wall mount plate by following the procedure described on page 35.

Disconnect the HSF cable from its mainboard connector.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Loosen the HSF's spring-loaded screws in a diagonally opposite pattern (an "X" pattern).

Quantity

Color

Torque

Part Number

Silver

4.0–4.5 kgf-cm

–

Remove the HSF assembly.

Removing the Processor

Remove the HSF assembly by following the procedure described on the previous section.

Press down the socket lever, then move it left to release.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Rotate the socket lever to the open position.

Gently lift the processor out of its socket.

CAUTION

DO NOT lay the processor on its base to avoid bending or damaging the pins underneath it.

IMPORTANT

When installing a processor:
• Note the golden arrow on the corner to make sure the processor is properly oriented over
the socket.
• Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any
thermal grease residue. Wipe the die surface several times to make sure that no particles
or dust contaminants are evident. Allow the alcohol to evaporate before continuing. Apply
just enough thermal grease to evenly coat the surface of the processor die.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Memory Modules
1.

Remove the wall mount plate by following the procedure described on page 35.

Open the holding clips securing the memory modules (a), then remove the memory modules from the
DIMM slots (b).

Removing the RTC Battery
1.

Remove the wall mount plate by following the procedure described on page 35.

Detach the socket latch from the RTC battery.

Remove the RTC battery from its socket.

The RTC battery has been highlighted with a yellow circle in the above image. Detach the RTC
battery and follow local regulations for disposing it.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Mainboard
1.

Remove the TV tuner card by following the procedure described on page 36.

Remove the graphics card by following the procedure described on page 37

Remove the hard drive by following the procedure described on page 40.

Remove the HSF assembly by following the procedure described on page 43.

Remove the processor by following the procedure described on page 44.

Remove the memory modules by following the procedure described on page 46.

Remove the RTC battery by following the procedure described on the previous section.

Remove the hex screws securing the serial-to-DVI cable.

Quantity

Color

Torque

Part Number

Silver

4.5 kgf-cm

86.80536.7R2

Detach the serial-to-DVI cable from the I/O port panel bracket.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

10. Disconnect all cables from the upper edge area of the mainboard.

11. Disconnect the 4-pin and 20-pin ATX power cables from their mainboard connectors.
a.

Press the top portion of the cable’s retaining latch

Pull the cable straight up from its connector.

12. Remove the screws securing the mainboard.

Quantity

Color

Torque

Part Number

Black

4.0 kgf-cm

86.00B75.240

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

13. Remove the mainboard.

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the
above image. Follow local regulations for disposing this type of circuit board.

Removing the Power Supply Unit
1.

Disconnect the scalar board power cable by performing steps 1–4 of the scalar board removal procedure
on page 31.

Disconnect the hard drive power cable by performing steps 1 and 2 of the HDD removal procedure on
page 40.

Disconnect the ATX power cables by performing step 11 of the mainboard removal procedure on page 48.

Remove the screws securing the PSU to the main chassis.

Quantity

Color

Torque

Part Number

Silver

4.0 kgf-cm

86.00J44.C60

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Remove the screws securing the PSU bracket.

Quantity

Color

Torque

Part Number

2 (#1-2)

Black

4.0 kgf-cm

86.00J44.C60

1 (#3)

Black

4.0 kgf-cm

86.3AR26.8R0

Detach the PSU bracket from the power supply unit.

Remove power supply unit from the front bezel and lay it down beside the system.
Some PSU connector cables are still secured underneath the main chassis so you won’t be able to
remove the PSU completely

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Touchscreen Control Board
1.

Remove the PSU by following the procedure described on page 49.

Detach the black tape from the touchscreen control board cables.

Push the tabs securing the touchscreen control board.

Remove the touchscreen control board and turn it over to expose the cable connectors underneath it.

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the
above image. Follow local regulations for disposing this type of circuit board.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Disconnect all cables from the touchscreen control board.

Removing the Bluetooth Module

Remove the PSU by following the procedure described on page 49.

Push the tabs securing the Bluetooth module.

Remove the Bluetooth module from the front bezel and turn it over to expose the cable connector
underneath it.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Disconnect the Bluetooth cable from the module.

Removing the Power Button Assembly
1.

Remove the PSU by following the procedure described on page 49.

Push the tabs securing the power button assembly.

Remove the power button assembly from the front bezel.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the LCD Assembly

Remove the I/O cable plate by following the procedure described on page 28.

Remove the optical drive by following the procedure described on page 29.

Remove the scaler board by following the procedure described on page 31

Remove the USB/audio board by following the procedure described on page 33.

Remove the mainboard by following the procedure described on page 47.

Remove the PSU by following the procedure described on page 49.

Disconnect the IR cable from the front bezel.

Disconnect the light bar cables from the light bars.

Remove the speakers.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

10. Disconnect the capacitive LED board cable.

11. Disconnect the webcam cable.

12. Remove the screws securing the main chassis.

Quantity

Color

Torque

Part Number

Black

4.0 kgf-cm

86.3AR26.8R0

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

13. Push back the plastic snaps securing the LCD assembly to the front bezel.

14. Detach the LCD assembly from the front bezel.

Removing the Main Chassis

Remove the LCD assembly by following the procedure described on page 54.

Remove the screws securing the main chassis to the LCD module.

Quantity

Color

Torque

Part Number

Black

4.0 kgf-cm

86.00B75.240

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Remove the main chassis from the LCD module and lay it down beside the LCD module.

Release the inverter cables from the main chassis.

Remove the tapes securing the system cables, then release the cables from their main chassis latches.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the LCD Cable
1.

Remove the main chassis by following the procedure described on page 56.

Remove the tapes securing the LCD cable (a), then disconnect the cable from the LCD board (b).

Removing the LCD Board Cover
1.

Remove the main chassis by following the procedure described on page 56.

Remove the screws securing the LCD board cover.

Quantity

Color

Torque

Part Number

Silver

–

Remove the LCD board cover.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Webcam Module
1.

Remove the LCD assembly by following the procedure described on page 54.

Push the tabs securing the webcam module.

Push the tabs securing the webcam module, then remove the module from the front bezel.

Removing the Capacitive LED Board
1.

Remove the LCD assembly by following the procedure described on page 54.

Remove the capacitive LED board cover.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Pry the capacitive LED board from the front bezel.

Removing the Light Bars

Remove the LCD assembly by following the procedure described on page 54.

Push the tabs securing both ends of the two light bars.

Remove the light bars from the front bezel.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Chapter 4

Troubleshooting
This chapter lists the POST error indicators and BIOS beep codes, as well general troubleshooting
instructions.

Hardware Diagnostic Procedure
1.

Obtain as much detail as possible about the symptoms of the system failure.

Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the
same operation.

Refer to “Power System Check” procedure on the next section and the “Beep Codes” section on page 76
to determine which corrective action to take.

System Check Procedures
IMPORTANT

The diagnostic tests described in this chapter are only intended to test Acer products.
Non-Acer products, prototype cards, or modified options can give false errors and invalid
system responses.

Power System Check
If the system can be powered on, skip this section. Proceed to the “System Internal Inspection” procedure on
the next page.
If the system will not power on, do the following:
•

Check if the power cable is properly connected to the AC power jack and a functional AC power source.

•

Check if the voltage selector switch is set to the correct voltage setting.

System External Inspection
1.

Inspect the power and LED indicators on the front panel. Go to “Front View” section on page 3 for the
location and description of the LED behaviour.

2.
3.

Make sure that the ventilation slots on the rear panel are not blocked.
Make sure that there is no point of contact in the system that can cause a power short.
If the cause of the failure is still can not be determined, perform the “System Internal Inspection”
procedure described on the next page.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

System Internal Inspection
1.

Turn off the power to the computer and all peripherals.

Unplug the power cord from the computer.

Unplug the network cable and all connected peripheral devices from the computer.

4.
5.
6.
7.
8.

Place the computer on a flat, steady surface.
Remove the side panel as described in page 20.
Verify that the processor, memory module(s), and expansion board(s) are properly seated.
Verify that all power and data cables are firmly and properly attached to the installed drives.
Verify that all cable connections inside the system are firmly and properly attached to their appropriate
mainboard connectors.
9. Verify that all components are Acer-qualified and supported.
10. Reinstall the side panel.
11. Power on the system.
If the cause of the failure is still can not be determined, review the POST messages and BIOS
checkpoints during the system startup.

Checkpoints
A checkpoint is either a byte or word value output to I/O port 80h. The BIOS outputs checkpoints during
bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoints
are very useful in aiding software developers or technicians in debugging problems that occur during the
pre-boot process.

Viewing BIOS Checkpoints
Viewing all checkpoints generated by the BIOS requires a checkpoint card, also referred to as a POST card or
POST diagnostic card. These are ISA or PCI add-in cards that show the value of I/O port 80h on a LED
display. Checkpoints may appear on the bottom right corner of the screen during POST. This display method is
limited, since it only displays checkpoints that occur after the video card has been activated.
NOTE

Please note that checkpoints may differ between different platforms based on system
configuration. Checkpoints may change due to vendor requirements, system chipset or option
ROMs from add-in PCI devices.

Boot Block Initialization Code Checkpoints
The boot block initialization code sets up the chipset, memory, and other components before system memory
is available. The following table describes the type of checkpoints that may occur during the boot block
initialization portion of the BIOS.

Checkpoint

Description

Before D1

Early chipset initialization is done. Early super I/O initialization is done including RTC and
keyboard controller. NMI is disabled.

Perform keyboard controller BAT test. Check if waking up from power management
suspend state. Save power-on CPUID value in scratch CMOS.

Go to flat mode with 4GB limit and GA20 enabled. Verify the bootblock checksum.

Disable CACHE before memory detection. Execute full memory sizing module. Verify that
flat mode is enabled.

If memory sizing module not executed, start memory refresh and do memory sizing in
bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that flat
mode is enabled.

Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Checkpoint

Description

Bootblock code is copied from ROM to lower system memory and control is given to it.
BIOS now executes out of RAM.

Both key sequence and OEM specific method is checked to determine if BIOS recovery is
forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to
checkpoint E0. See the “Boot Block Recovery Code Checkpoints” section for more
information.

Restore CPUID value back into register. The Bootblock Runtime interface module is
moved to system memory and control is given to it. Determine whether to execute serial
flash.

The Runtime module is uncompressed into memory. CPUID information is stored in
memory.

Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into memory.
Leaves all RAM below 1 MB Read-Write including E000 and F000 shadow areas but
closing SMRAM.

Restore CPUID value back into register. Give control to BIOS POST
(ExecutePOSTKernel). See the “POST Code Checkpoints” section for more information.

Boot Block Recovery Code Checkpoints
The boot block recovery code gets control when the BIOS determines that a BIOS recovery is required
because the user has forced the update or the BIOS checksum is corrupt. Refer to “BIOS Recovery” section
on page 77 for more information. The following table describes the type of checkpoints that may occur during
the boot block recovery portion of the BIOS.
Checkpoint

Description

Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized. DMA
controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled.

Set up floppy controller and data. Attempt to read from floppy.

Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.

Disable ATAPI hardware. Jump back to checkpoint E9.

Read error occurred on media. Jump back to checkpoint EB.

E9 or EA

Determine information about root directory of recovery media.

Search for pre-defined recovery file name in root directory.

Recovery file not found.

Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file.

Start reading the recovery file cluster by cluster.

Disable L1 cache.

Check the validity of the recovery file configuration to the current configuration of the flash
part.

Make flash write enabled through chipset and OEM specific method. Detect proper flash
part. Verify that the found flash part size equals the recovery file size.

The recovery file size does not equal the found flash part size.

Erase the flash part.

Program the flash part.

The flash has been updated successfully. Make flash write disabled. Disable ATAPI
hardware. Restore CPUID value back into register. Give control to F000 ROM at
F000:FFF0h.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

POST Code Checkpoints
The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The
following table describes the type of checkpoints that may occur during the POST portion of the BIOS.

Checkpoint

Description

Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST, Runtime
data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS
as mentioned in the Kernel Variable "wCMOSFlags."

Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is
OK. Verify CMOS checksum manually by reading storage area.
If the CMOS checksum is bad, update CMOS with power-on default values and clear
passwords. Initialize status register A.
Initializes data variables that are based on CMOS setup questions.
Initializes both the 8259 compatible PICs in the system

Initializes the interrupt controlling hardware (generally PIC) and interrupt vector table.

Do R/W test to CH-2 count reg. Initialize CH-0 as system timer.Install the POSTINT1Ch
handler. Enable IRQ-0 in PIC for system timer interrupt. Traps INT1Ch vector to
"POSTINT1ChHandlerBlock."

Initializes the CPU. The BAT test is being done on KBC. Program the keyboard controller
command byte is being done after Auto detection of KB/MS using AMI KB-5.

Initializes the 8042 compatible Key Board Controller.

Detects the presence of PS/2 mouse.

Detects the presence of Keyboard in KBC port.

Testing and initialization of different Input Devices. Also, update the Kernel Variables.
Traps the INT09h vector, so that the POST INT09h handler gets control for IRQ1.
Uncompress all available language, BIOS logo, and Silent logo modules.

Early POST initialization of chipset registers.

Uncompress and initialize any platform specific BIOS modules. GPNV is initialized at this
checkpoint.

Initialize System Management Interrupt.

Initializes different devices through DIM.
See DIM Code Checkpoints section for more information.

Initializes different devices. Detects and initializes the video adapter installed in the
system that have optional ROMs.

Initializes all the output devices.

Allocate memory for ADM module and uncompress it. Give control to ADM module for
initialization. Initialize language and font modules for ADM. Activate ADM module.

Initializes the silent boot module. Set the window for displaying text information.

Displaying sign-on message, CPU information, setup key message, and any OEM
specific information.

Initializes different devices through DIM. See DIM Code Checkpoints section for more
information. USB controllers are initialized at this point.

Initializes DMAC-1 & DMAC-2.

Initialize RTC date/time.

Test for total memory installed in the system. Also, Check for DEL or ESC keys to limit
memory test. Display total memory in the system.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Checkpoint

Description

Mid POST initialization of chipset registers.

Detect different devices (Parallel ports, serial ports, and coprocessor in CPU, ... etc.)
successfully installed in the system and update the BDA, EBDA…etc.

Programming the memory hole or any kind of implementation that needs an adjustment in
system RAM size if needed.

Updates CMOS memory size from memory found in memory test. Allocates memory for
Extended BIOS Data Area from base memory. Programming the memory hole or any kind
of implementation that needs an adjustment in system RAM size if needed.

Initializes Num-Lock status and programs the KBD typematic rate.

Initialize Int-13 and prepare for IPL detection.

Initializes IPL devices controlled by BIOS and option ROMs.

Initializes remaining option ROMs.

Generate and write contents of ESCD in NVRam.

Log errors encountered during POST.

Display errors to the user and gets the user response for error.

Execute BIOS setup if needed / requested. Check boot password if installed.

Late POST initialization of chipset registers.

Program the peripheral parameters. Enable/Disable NMI as selected.

Late POST initialization of system management interrupt.

Check boot password if installed.

Clean-up work needed before booting to OS.

Takes care of runtime image preparation for different BIOS modules. Fill the free area in
F000h segment with 0FFh. Initializes the Microsoft IRQ Routing Table. Prepares the
runtime language module. Disables the system configuration display if needed.

Initialize runtime language module. Display boot option popup menu.

Displays the system configuration screen if enabled. Initialize the CPU’s before boot,
which includes the programming of the MTRR’s.

Prepare CPU for OS boot including final MTRR values.

Wait for user input at config display if needed.

Uninstall POST INT1Ch vector and INT09h vector. Deinitializes the ADM module.

Prepare BBS for Int 19 boot.

End of POST initialization of chipset registers.

Save system context for ACPI.

Passes control to OS Loader (typically INT19h).

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

DIM Code Checkpoints
The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different
system busses. The following table describes the main checkpoints where the DIM module is accessed.
Checkpoint

Description

Initialize different buses and perform the following functions: Reset, Detect, and Disable
(function 0); Static Device Initialization (function 1); Boot Output Device Initialization
(function 2). Function 0 disables all device nodes, PCI devices, and PnP ISA cards. It also
assigns PCI bus numbers. Function 1 initializes all static devices that include manual
configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges,
and noncompliant PCI devices. Static resources are also reserved. Function 2 searches
for and initializes any PnP, PCI, or AGP video devices.

Initialize different buses and perform the following functions: Boot Input Device
Initialization (function 3); IPL Device Initialization (function 4); General Device Initialization
(function 5). Function 3 searches for and configures PCI input devices and detects if
system has standard keyboard controller. Function 4 searches for and configures all PnP
and PCI boot devices. Function 5 configures all onboard peripherals that are set to an
automatic configuration and configures all remaining PnP and PCI devices.

POST Error Indicators
When a system error is detected during POST (Power On Self Text), the Setup utility will switch to diagnostic
mode and will either:
•

Displays a POST error message, or

•

Emits a series of beep codes

POST Error Messages
POST error messages tell users what failure the system has detected. Some error messages could be related
to a hardware device. Others may indicate a problem with a device configuration. In some cases an error
message may include recommendations for troubleshooting or require that you press the Enter key to display
recommendations. Follow the instructions on the screen. It is recommended that you correct the error before
proceeding, even if the computer appears to boot successfully.
IMPORTANT

If your system fails after you make changes in the Setup menus, reboot the computer, enter
Setup again and load Setup defaults to correct the error.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Memory
Message

Description

Gate20 Error

The BIOS is unable to properly control the mainboard’s Gate A20 function, which
controls access of memory over 1 MB. This may indicate a problem with the
mainboard.

Multi-Bit ECC Error

This message will only occur on systems using ECC enabled memory modules.
ECC memory has the ability to correct single-bit errors that may occur from faulty
memory modules.
A multiple bit corruption of memory has occurred, and the ECC memory algorithm
cannot correct it. This may indicate a defective memory module.

Parity Error

Fatal Memory Parity Error. System halts after displaying this message.

RAM R/W test failed

This message is displayed by the AMIBIOS8 when the RAM read/write test fails.

CMOS Memory Size
Wrong

The base memory (memory below 1MB) size that is reported in the CMOS (offset
15h) mismatches with the actual size detected. This condition may occur when the
hole is set at 512K base memory or when CMOS is corrupted.

Boot
Message

Description

Boot Failure...

This is a generic message indicating the BIOS could not boot from a particular
device. This message is usually followed by other information concerning the
device.

Invalid Boot Diskette

A diskette was found in the drive, but it is not configured as a bootable diskette.

Drive Not Ready

The BIOS was unable to access the drive because it indicated it was not ready for
data transfer. This is often reported by drives when no media is present.

A: Drive Error

The BIOS attempted to configure the A: drive during POST, but was unable to
properly configure the device. This may be due to a bad cable or faulty diskette
drive.

B: Drive Error

The BIOS attempted to configure the B: drive during POST, but was unable to
properly configure the device. This may be due to a bad cable or faulty diskette
drive.

Insert BOOT diskette
in A:

The BIOS attempted to boot from the A: drive, but could not find a proper boot
diskette.
Reboot and Select proper Boot device or Insert Boot Media in selected Boot device
BIOS could not find a bootable device in the system and/or removable media drive
does not contain media.

Reboot and select
proper boot device or
Insert boot media in
selected boot device

BIOS could not find a bootable device in the system and/or removable
media drive does not contain media.

NO ROM BASIC

This message occurs on some systems when no bootable device can be detected.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Storage Device

Message

Description

Primary Master Hard
Disk Error

The IDE/ATAPI device configured as Primary Master could not be properly
initialized by the BIOS. This message is typically displayed when the BIOS is trying
to detect and configure IDE/ATAPI devices in POST.

Primary Slave Hard
Disk Error

The IDE/ATAPI device configured as Primary Slave could not be properly initialized
by the BIOS. This message is typically displayed when the BIOS is trying to detect
and configure IDE/ATAPI devices in POST.

Secondary Master
Hard Disk Error

The IDE/ATAPI device configured as Secondary Master could not be properly
initialized by the BIOS. This message is typically displayed when the BIOS is trying
to detect and configure IDE/ATAPI devices in POST.

Secondary Slave
Hard Disk Error

The IDE/ATAPI device configured as Secondary Slave could not be properly
initialized by the BIOS. This message is typically displayed when the BIOS is trying
to detect and configure IDE/ATAPI devices in POST.

3rd Master Hard Disk
Error

The IDE/ATAPI device configured as Master in the 3rd IDE controller could not be
properly initialized by the BIOS. This message is typically displayed when the BIOS
is trying to detect and configure IDE/ATAPI devices in POST.

3rd Slave Hard Disk
Error

The IDE/ATAPI device configured as Slave in the 3rd IDE controller could not be
properly initialized by the BIOS. This message is typically displayed when the BIOS
is trying to detect and configure IDE/ATAPI devices in POST.

4th Master Hard Disk
Error

The IDE/ATAPI device configured as Master in the 4th IDE controller could not be
properly initialized by the BIOS. This message is typically displayed when the BIOS
is trying to detect and configure IDE/ATAPI devices in POST.

4th Slave Hard Disk
Error

The IDE/ATAPI device configured as Slave in the 4th IDE controller could not be
properly initialized by the BIOS. This message is typically displayed when the BIOS
is trying to detect and configure IDE/ATAPI devices in POST.

5th Master Hard Disk
Error

The IDE/ATAPI device configured as Master in the 5th IDE controller could not be
properly initialized by the BIOS. This message is typically displayed when the BIOS
is trying to detect and configure IDE/ATAPI devices in POST.

5th Slave Hard Disk
Error

The IDE/ATAPI device configured as Slave in the 5th IDE controller could not be
properly initialized by the BIOS. This message is typically displayed when the BIOS
is trying to detect and configure IDE/ATAPI devices in POST.

6th Master Hard Disk
Error

The IDE/ATAPI device configured as Master in the 6th IDE controller could not be
properly initialized by the BIOS. This message is typically displayed when the BIOS
is trying to detect and configure IDE/ATAPI devices in POST.

6th Slave Hard Disk
Error

The IDE/ATAPI device configured as Slave in the 6th IDE controller could not be
properly initialized by the BIOS. This message is typically displayed when the BIOS
is trying to detect and configure IDE/ATAPI devices in POST.

Primary Master Drive
- ATAPI Incompatible

The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility
test. This message is typically displayed when the BIOS is trying to detect and
configure IDE/ATAPI devices in POST.

Primary Slave Drive ATAPI Incompatible

The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility
test. This message is typically displayed when the BIOS is trying to detect and
configure IDE/ATAPI devices in POST.

Secondary Master
Drive - ATAPI
Incompatible

The IDE/ATAPI device configured as Secondary Master failed an ATAPI
compatibility test. This message is typically displayed when the BIOS is trying to
detect and configure IDE/ATAPI devices in POST.

Secondary Slave
Drive - ATAPI
Incompatible

The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility
test. This message is typically displayed when the BIOS is trying to detect and
configure IDE/ATAPI devices in POST.

3rd Master Drive ATAPI Incompatible

The IDE/ATAPI device configured as Master in the 3rd IDE controller failed an
ATAPI compatibility test. This message is typically displayed when the BIOS is
trying to detect and configure IDE/ATAPI devices in POST.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Message

Description

3rd Slave Drive ATAPI Incompatible

The IDE/ATAPI device configured as Slave in the 3rd IDE controller failed an ATAPI
compatibility test. This message is typically displayed when the BIOS is trying to
detect and configure IDE/ATAPI devices in POST.

4th Master Drive ATAPI Incompatible

The IDE/ATAPI device configured as Master in the 4th IDE controller failed an
ATAPI compatibility test. This message is typically displayed when the BIOS is
trying to detect and configure IDE/ATAPI devices in POST.

4th Slave Drive ATAPI Incompatible

The IDE/ATAPI device configured as Slave in the 4th IDE controller failed an ATAPI
compatibility test. This message is typically displayed when the BIOS is trying to
detect and configure IDE/ATAPI devices in POST.

5th Master Drive ATAPI Incompatible

The IDE/ATAPI device configured as Master in the 5th IDE controller failed an
ATAPI compatibility test. This message is typically displayed when the BIOS is
trying to detect and configure IDE/ATAPI devices in POST.

5th Slave Drive ATAPI Incompatible

The IDE/ATAPI device configured as Slave in the 5th IDE controller failed an ATAPI
compatibility test. This message is typically displayed when the BIOS is trying to
detect and configure IDE/ATAPI devices in POST.

6th Master Drive ATAPI Incompatible

The IDE/ATAPI device configured as Master in the 6th IDE controller failed an
ATAPI compatibility test. This message is typically displayed when the BIOS is
trying to detect and configure IDE/ATAPI devices in POST.

6th Slave Drive ATAPI Incompatible

The IDE/ATAPI device configured as Slave in the 6th IDE controller failed an ATAPI
compatibility test. This message is typically displayed when the BIOS is trying to
detect and configure IDE/ATAPI devices in POST.

S.M.A.R.T. Capable
but Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command
transaction failed.
This message can be reported by an ATAPI device using the S.M.A.R.T. error
reporting standard. S.M.A.R.T. failure messages may indicate the need to replace
the hard disk.

S.M.A.R.T.
Command Failed

S.M.A.R.T. Status
BAD, Backup and
Replace

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent
failure.This message can be reported by an ATAPI device using the S.M.A.R.T.
error reporting standard. S.M.A.R.T. failure messages may indicate the need to
replace the hard disk.

S.M.A.R.T. Capable
and Status BAD

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent
failure.
This message can be reported by an ATAPI device using the S.M.A.R.T. error
reporting standard. S.M.A.R.T. failure messages may indicate the need to replace
the hard disk.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Virus-related
Message

Description

BootSector Write!!

The BIOS has detected software attempting to write to a drive’s boot sector. This is
flagged as possible virus activity. This message will only be displayed if Virus
Detection is enabled in AMIBIOS setup.

VIRUS: Continue 
(Y/N)?

If the BIOS detects possible virus activity, it will prompt the user. This message will
only be displayed if Virus Detection is enabled in AMIBIOS setup.

System Configuration

Message

Description

DMA-1 Error

Error initializing primary DMA controller. This is a fatal error, often indication a
problem with system hardware.

DMA-2 Error

Error initializing secondary DMA controller. This is a fatal error, often indication a
problem with system hardware.

DMA Controller Error

POST error while trying to initialize the DMA controller. This is a fatal error, often
indication a problem with system hardware.

Checking NVRAM...
Update Failed

BIOS could not write to the NVRAM block. This message appears when the FLASH
part is write-protected or if there is no FLASH part (System uses a PROM or
EPROM).

Microcode Error

BIOS could not find or load the CPU Microcode Update to the CPU. This message
only applies to INTEL CPUs. The message is most likely to appear when a brand
new CPU is installed in a mainboard with an outdated BIOS. In this case, the BIOS
must be updated to include the Microcode Update for the new CPU.

NVRAM Checksum
Bad, NVRAM
Cleared

There was an error in while validating the NVRAM data. This causes POST to clear
the NVRAM data.

Resource Conflict

More than one system device is trying to use the same non-shareable resources
(Memory or I/O).

NVRAM Ignored

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system
configuration in POST.

NVRAM Bad

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system
configuration in POST due to a data error.

Static Resource
Conflict

Two or more Static Devices are trying to use the same resource space (usually
Memory or I/O).

PCI I/O conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI ROM conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ routing table
error

BIOS POST (DIM code) found a PCI device in the system but was unable to figure
out how to route an IRQ to the device. Usually this error is causing by an
incomplete description of the PCI Interrupt Routing of the system.

Timer Error

Indicates an error while programming the count register of channel 2 of the 8254
timer. This may indicate a problem with system hardware.

Refresh timer test
failed

BIOS POST found that the refresh timer hardware failed to pass the Refresh
Retrace Test.

Interrupt Controller-1
error

BIOS POST could not initialize the Master Interrupt Controller. This may indicate a
problem with system hardware.

Interrupt Controller-2
error

BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a
problem with system hardware.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

CMOS
Message Displayed

Description

CMOS Date/Time Not
Set

The CMOS date and/or time are invalid. This error can be resolved by readjusting
the system time in AMIBIOS Setup.

CMOS Battery Low

CMOS battery is low. This message usually indicates that the CMOS battery needs
to be replaced. It could also appear when the user intentionally discharges the
CMOS battery.

CMOS Settings
Wrong

CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.

CMOS Checksum
Bad

CMOS contents failed the Checksum check. Indicates that the CMOS data has
been changed by a program other than the BIOS or that the CMOS is not retaining
its data due to malfunction. This error can typically be resolved by using AMIBIOS
Setup.

Miscellaneous
Message Displayed

Description

KBC BAT Test failed

Keyboard controller BAT test failed. This may indicate a problem with keyboard
controller initialization.

Keyboard Error

Keyboard is not present or the hardware is not responding when the keyboard
controller is initialized.

PS/2 Keyboard not
found

PS/2 keyboard support is enabled in the BIOS setup but the device is not detected.

PS/2 Mouse not
found

PS/2 mouse support is enabled in the BIOS setup but the device is not detected.

Keyboard/Interface
Error

Keyboard controller failure. This may indicate a problem with system hardware.

Unlock Keyboard

PS/2 keyboard is locked. User needs to unlock the keyboard to continue the BIOS
POST.

System Halted

The system has been halted. A reset or power cycle is required to reboot the
machine. This message appears after a fatal error has been detected.

Pressed

Indicates that key is pressed during the BIOS POST. The POST will load and
use default CMOS settings.

Password check
failed

The password entered does not match the password set in the setup. This condition
may occur for both Supervisor and User password verification.

Unknown BIOS error.
Error code = 004Ah

This message is displayed when ADM module is not present in the AMIBIOS8
ROM.

Unknown BIOS error.
Error code = 004Bh

This message is displayed when language module is not present in the AMIBIOS8
ROM.

Floppy Controller
Failure

Error in initializing legacy Floppy Controller.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Index of Symptom-to-FRU Error Messages
To use the information in this section to diagnose a problem:
1.

Find the error symptom in the left column.

If directed to a check procedure, replace the FRU indicated in the check procedure.
If no check procedure is indicated, the first Action/FRU item listed in the right column is the most likely
cause.

NOTE

If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined
Problems” on page 65.

Processor/Processor Fan-related Symptoms
Symptom/Error

Action/FRU

Processor fan does not run but power
supply fan runs.

• Ensure the system is not in power saving mode.
• With the system powered on, measure the voltage of the
processor fan connector. Its reading should be +12Vdc. If the
reading shows normal, but the fan still does not work, then
replace the heat sink fan.
• Mainboard

Processor test failed.

• Processor
• Mainboard

NOTE

Normally, the processor fan should be operative, and the processor clock setting should be exactly
set to match its speed requirement before diagnosing any processor problems.

Mainboard and Memory-related Symptoms
Symptom/Error

Action/FRU

Memory test failed.

• Memory module
• Mainboard

Incorrect memory size shown or repeated
during POST.

• Insert the memory modules in the DIMM sockets properly,
then reboot the system.
• Memory module
• Mainboard

System works but fails to enter power
saving mode when the Power Management
Mode is set to Enabled.

• Enter CMOS Setup and load the default settings. In Windows
systems, check settings in Power Management Property of
the Control Panel.
• Reload software from Recovery CD.

Blinking cursor only; system does not work. • IDE drive connection/cables
• IDE disk drives
• See “Undetermined Problems”.
• Mainboard
NOTE

Ensure the memory modules are installed properly and the contact leads are clean before
diagnosing any system problems.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Hard Disk Drive-related Symptoms
Symptom/Error

Action/FRU

Hard disk drive test failed.

• Enter CMOS Setup and load the default settings.
• Hard disk drive cable
• Hard disk drive
• Mainboard

Hard disk drive cannot format completely.

• Enter CMOS Setup and load the default settings.
• Hard disk drive cable
• Hard disk drive
• Mainboard

Hard disk drive has write error.

• Enter CMOS Setup and load the default settings.
• Hard disk drive

Hard disk drive LED fails to light, but
system operates normally.

• With the system power on, measure the voltage of the HDD
LED connector.
• HDD LED cable

NOTE

Make sure the hard disk drive is configured correctly in CMOS Setup and that cable/jumper are set
correctly before diagnosing any hard disk drive problems. (If only one drive is installed, please
make sure the drive is connected to master connector or the drive is set to master.)

Optical Disc Drive-related Symptoms
Symptom/Error

Action/FRU

CD/DVD-ROM drive LED doesn't come on
but works normally.

• Enter CMOS Setup and load the default settings.
• DIMM
• Mainboard

CD/DVD-ROM drive LED flashes for more
than 30 seconds before LED shutting off.
Software asks to reinstall disc. Software
displays a reading CD/DVD error.

• CD/DVD-ROM may have dirt or foreign material on it. Check
with a known good disc.

CD/DVD-ROM drive cannot load or eject
when the system is turned on and its eject
button is pressed and held.

• Disconnect all cables from CD/DVD-ROM drive except power
cable, then press the eject button to try to unload the disc.

• CD/DVD-ROM is not inserted properly.
• CD/DVD-ROM is damaged.

• CD/DVD-ROM drive power cable
• CD/DVD-ROM drive

CD/DVD-ROM drive does not read and
there are no messages are displayed.

• CD may have dirt or foreign material on it. Check with a
known good disc.
• Ensure the CD/DVD-ROM driver is installed properly.
• CD/DVD-ROM drive.

CD/DVD-ROM drive can play audio CD but
no sound output.

• Ensure the headphone jack of the CD/DVD-ROM has an
output.
• Turn up the sound volume.
• Speaker power/connection/cable.
• CD/DVD-ROM drive.

NOTE

Make sure the optical disc drive is configured correctly in CMOS Setup, the cable/jumper are set
correctly and the drive’s optical lens is clean before diagnosing any optical drive problems.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Real-Time Clock-related Symptoms
Symptom/Error

Action/FRU

Real-time clock is inaccurate.

• Ensure the information in the Standard CMOS Feature of
BIOS Setup is set correctly.
• RTC battery
• Mainboard

Audio-related Symptoms
Symptom/Error

Action/FRU

Audio software program invoked but no
sound comes from speakers.

• Speaker power/connection/cable

Modem-related Symptoms
Symptom/Error

Action/FRU

Modem ring cannot wake up system from
suspend mode.

• For an external modem, make sure Power on By Ring in
BIOS Setup or Power Management is set to Enabled. For the
PCI modem, make sure Wake up by PCI card is set to
Enabled.
• If a PCI modem card is used, reinsert the modem card to the
PCI slot firmly or replace the modem card.
• In Win 98, ensure the telephone application is configured
correctly for your modem and set to receive messages and/or
fax.

Data/fax modem software program invoked
but cannot receive/send data/fax

• Ensure the modem card is installed properly.

Fax/voice modem software program
invoked but has no sound output. (Data
files are received normally; voice from
modem cannot be produced, but system
sound feature works normally.)

• Ensure the modem voice-in cable from modem adapter card
is connected to the mainboard

Video and Monitor-related Symptoms
Symptom/Error

Action/FRU

Video memory test failed.Video adapter
failed.

• Remove all non-factory-installed cards.
• Load default settings (if screen is readable).
• Mainboard

Display problem

• Monitor signal connection/cable

• Incorrect colors

• Monitor

• No high intensity

• Video adapter card

• Missing, broken, or incorrect characters

• Mainboard

• Blank monitor (dark)
• Blank monitor (bright)
• Distorted image
• Unreadable monitor
Display changing colors.

• Monitor signal connection/cable
• Video adapter card
• Mainboard

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Printer-related Symptoms
Symptom/Error

Action/FRU

Printing failed.

• Ensure the printer driver is properly installed. Refer to the
printer service manual.
• Printer
• Printer cable
• Mainboard.

Printer problems.

• Refer to the service manual for the printer.

Keyboard-related Symptoms
Symptom/Error

Action/FRU

Some or all keys on keyboard do not work.

• Keyboard

Power Supply-related Symptoms
Symptom/Error

Action/FRU

Pressing the power button does not turn off
the system. (Only unplugging the power
cord from electrical outlet can turn off the
system.)

• Ensure the Soft-off by PWR-BTTN in CMOS Setup (under
Power Management) is not set to Instant-off.

Pressing the power button does not turn on
the system

• Power switch cable assembly.

Executing software shutdown from
Windows98 Start menu does not turn off the
system. (Only pressing power button can
turn off the system).

• Enter CMOS Setup and load the default settings.

No system power, or power supply fan is
not running.

• Power supply

• Power switch cable assembly

• Reload software from Recovery CD.

• Mainboard

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Beep Codes
When no error message is displayed but the computer stops during POST, listen for beep codes.
Beep

Status

Possible Causes

One short beep.

System ready

System is OK.

Continuous one
long beep

Memory not installed or
memory error

• Something is wrong with the memory installed

One long beep, then VGA not installed or
two short beeps and VGA error
repeat

• There is problem accessing the memory (i.e., mainboard
problem)
• The mainboard can not access the video card for some
reasons. Either the video card is not working, its memory
is not accessible, or its BIOS may be corrupt.
• Something is wrong with the mainboard.

One long beep, then BIOS failure
one short beep

BIOS damaged. Processor jump to boot block to execute
the default procedure.

Two short beeps.

CMOS checksum error

CMOS failure

Undetermined Problems
NOTE

• Verify that all attached devices are supported by the computer.
• Verify that the power supply being used at the time of the failure is operating correctly. (See
“Power System Check” on page 61)

Follow the procedures below to isolate the failing FRU. Do not isolate non-defective FRU.
1.

Power off the computer.

Visually check them for damage. If any problems are found, replace the FRU.

Remove or disconnect all of the following devices:
•

Non-Acer devices

•

Printer, mouse, and other external devices

•

Hard disk drive

•

DIMM

•

CD/DVD-ROM drive

•

Expansion boards

Power on the computer.

Determine if the problem has been resolved.

If the problem does not recur, reconnect the removed devices one at a time until you find the failed FRU.
If the problem persists, replace the mainboard, and then LCD assembly (one at a time). Do not replace a
non-defective FRU.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

BIOS Recovery
When you boot up the computer and you hear one long beep, followed by a shorter one, the system BIOS is
damaged. This maybe cause by an interruption during a BIOS flash procedure (e.g. a power outage) or a
corrupted BIOS code, which will cause the system to go into an unbootable state.You need to access and
execute the boot block program to reboot the computer and recover the regular BIOS code.
Note the following when restoring the BIOS settings:
•

Make sure the computer is connected to a UPS unit during the BIOS recovery process.

•

The BIOS crisis recovery disk should be prepared in a computer running the Windows XP or Windows
Vista OS.

Creating the BIOS Crisis Recovery Disk
1.

Prepare a removable USB storage device with a capacity size greater than 10 MB.
Note that all data on the USB storage device will be cleared during the creation of the crisis disk.

Set up a computer running the Windows XP or Windows Vista operating system and plug in the USB
storage device into an available USB port.

Copy the target BIOS ROM file to the USB storage device and rename it as “amiboot.rom”.

Unplug the USB storage device.

Eject the removable USB storage device from the computer.

Performing a BIOS Recovery
1.

Shut down the BIOS failed-computer.

Connect the USB storage device containing the “amiboot.rom” file to the failed computer.

Press the power button to turn on the computer.
The system will now execute the BIOS recovery process. When the process is complete, four short beeps
will be emitted and the computer will automatically reboot.

Disconnect the USB storage device from the computer.

Press Delete to run the CMOS Setup Utility.

Press F9 to load the system default settings.

Select Ok, then press Enter.

Press F9 to save the default settings and close the Setup utility.

Select Ok, then press Enter.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Clearing CMOS
You may need to clear the Setup configuration values (CMOS) if the configuration has been corrupted, or if
incorrect settings made in the Setup Utility caused error messages to be unreadable. This procedure will clear
the BIOS supervisor password as well.
Use the JBIOS1 jumper to clear the CMOS data.
•

1-2 position: Normal operation (default)

•

2-3 position: Clear CMOS data

To clear the CMOS data:
1.

Turn off the power to the computer and all peripherals.

Unplug the power cord from the computer.

Unplug the network cable and all connected peripheral devices from the computer.

Place the computer on a flat, steady surface with the rear cover facing upward.

Reinstall the rear cover by following the procedure described on page 28.

Remove the wall mount plate by following the procedure described on page 35.

Remove the graphics card by following the procedure described on page 37

Remove the hard drive by following the procedure described on page 40.

If necessary, remove any other assemblies or cables that prevent access to the CMOS clear jumper.

10. Locate the JBIOS1 jumper on the mainboard.

11. Remove the jumper block and set it over the 2-3 pins for 20 to 30 seconds.
12. Return the jumper block to its default 1-2 position.
13. Reinstall the hard drive, graphics card, and the wall mount plate.
14. Reinstall any any other assemblies or cables that have previously been removed.
15. Reinstall the rear cover and the computer stand.
16. Connect the AC power cord to the system.
17. Press the power button

to turn on the computer.

18. During POST, press Delete to access the Setup Utility.
19. Press F9 to load the system default values.
20. Press F10 to save the changes you made and close the Setup Utility.
78

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Chapter 5

System Architecture
This chapter shows the block diagram and board layout of the Packard Bell oneTwo M3350 / oneTwo M3351 /
oneTwo L5350 / oneTwo L5351 computer. Procedure for using the G116 hardware gap to clear the BIOS
password is also shown.

Block Diagram
The core subsystems of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351
computer are depicted in the following block diagram.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Mainboard Layout
This section shows the major mainboard components.

Item

Code

Component

LEDH1

Power button/LED cable connector

USBF4

USB cable connector

USBF3

Front I/O board cable connector

USBF2

Front I/O board cable connector

USBF1

Card reader function connector

JBIOS1

Clear CMOS jumper

PCIEX16

PCI Express x16 expansion slot (reserved for graphics card installation)

PCIEX1

PCI Express x1 expansion slot (reserved for TV tuner card installation)

AUDIOF1

Internal speaker cable connector

AUDIOS1

Side I/O board cable connector

AUDJACK1

Left panel audio jacks
Top: Line-in, line-out, and microphone jacks
Bottom: Line-in and line-out jacks

USBLAN1

Left: Ethernet port
Right: USB ports

USBESATA1

Left: USB ports
Right: eSATA port

VGA1

Monitor port

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Item

Code

Component

HDMI1

HDMI port

KBMSCONN1

Left: PS/2 mouse port
Right: PS/2 keyboard port

PWR1

4-pin ATX power connector

Processor socket

nVIDIA GeForce 8200 (MCP78PV) chipset

CPUFAN1

Heat sink fan cable connector

DIMM1

DDR3 slot 1

DIMM2

DDR3 slot 2

DIMM3

DDR3 slot 3

DIMM4

DDR3 slot 4

PWR2

24-pin ATX power connector

BT1

RTC battery

U22

SIO ITE 8720 controller

SATA3

ODD SATA cable connector

BZ1

Internal buzzer

SATA1

HDD SATA cable connector

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Chapter 6

Field Replaceable Unit (FRU) List
This chapter gives you the FRU (Field Replaceable Unit) listing of the Packard Bell oneTwo M3350 / oneTwo
M3351 / oneTwo L5350 / oneTwo L5351 computer global configurations. Refer to this list when ordering for
repair parts or for RMA (Return Merchandise Authorization).
IMPORTANT

NOTE

Part number changes will not be noted in this printed Service Guide. The part numbers listed
in this Service Guide may differ from those given to regional AUTHORIZED SERVICE
PROVIDERS. You MUST use the local FRU list provided by your regional office to order
FRU parts for repair and service of customer machines. Make sure that you are using the
most up-to-date information available on your regional web site or channel when ordering
FRU parts.

Follow the local government regulations, or the rules set by your regional office on how to return or
dispose of defective parts.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Exploded Diagram

No.

Component

No.

Component

Speaker mesh plate

Computer stand

Front bezel

Computer stand shells

Front bezel frame

Inverter board cover

Webcam module

USB/audio board cover

Main chassis

Power button holder

Mainboard

Power button knob

Wall mount plate

Capacitive LED board cover

Rear cover

Light bar guide

I/O cable cover

Light bar cover

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

FRU List
System Model: ACER_ONE TWO L5351_PGREENWOOD (No: 91.3CX01.A10G)
Category

Part Name

Part Number

MAINBOARD DA078L/ABOXER2 EUP W/RTC BATTERY W/O
1394 LF DDRIII 4 DIMM & CPU & MEMORY

MB.SE201.001

INVERTER BOARD 23" 4L DARFON VZ.13156.B01

19.21060.231

INVERTER BOARD 23" 4L SUMIDA IV30260SPEC139

19.21066.231

CAPACITIVE BUTTON BOARD GALLAPHERTKSTWSGAL001

56.41010.491

CAPACITIVE BUTTON BOARD NS-GALLAGHER-CY

56.41010.511

BLUETOOTH BOARD LITEON WB111C-C1 V2.1+EDR

56.25034.021

BLUETOOTH BOARD XAVI BC10B-04C1 V2.1+EDR

56.25034.011

CAMERA 2M 1007 PARKORCHID C04PL037F

56.18007.521

CAMERA 2M CHICONY CNFA21321004590L

56.18022.521

CAMERA 2M PRIMAX 50-704A4WNT8

56.18009.521

TOUCH CONTROL BOARD IDEACOM MUTI- IDC1650-114U0
RESISTIVE FOR 23

PA.14800.002

TOUCH CONTROL BOARD IDEACOM MUTI- IDC1650-114U0
RESISTIVE FOR 23

PA.14800.002

VGA CARD PCPARTNER 288-1E153-A00AC HD5450
512MB SDDR 3 (64BITS) SAMSUNG DVI HDMI W/LP BKT
ROHS 4 LAYER

VG.APC54.513

VGA CARD ECS 89D386-303408 HD5450 512MB (64BIT)
DDR3 DVI HDMI VGA LP BRACKET ROHS

VG.ECS54.511

VGA CARD ECS 89D386-469013 NV G315 512MB (64BIT)
DDR3 DVI HDMI LP BRACKET ROHS

VG.ECS31.5L1

VGA CARD PCPARTNER 288-1E145-A01AC HD5450 512MB
SDDR3 64BITS SAMSUNG DVI HDMI W/LP BRACKET ROHS

VG.APC54.511

VGA CARD PCPARTNER 288-2E142-A01AC ATI HD5570
1GB DDR 3 128BITS SAMSUNG DVI HDMI W/LP BRACKET
ROHS

VG.APC55.711

VGA CARD PCPARTNER 288-2E142-C01AC HD5570 1GB
128BITS SDDR3 DVI+HDMI LP (NEW HYNIX -1.2)

VG.APC55.732

Boards
Mainboard

Inverter board

Power button assembly

Bluetooth module

Webcam module

Touchscreen control board

Graphics card

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Category

Part Name

Part Number

VGA CARD PCPARTNER 288-5N118-A10AC NVIDIA GT320
1GB SDDR3 DVI+HDMI LP (SAMSUNG)

VG.PCPT3.211

VGA CARD PCPARTNER 288-5N118-C10AC NV GT320 1GB
DDR3 DVI+HDMI LP (HYNIX 1.2NS)

VG.PCPT3.213

TV TUNER CARD AVERMEDIA H753-A ATSC

TU.10500.064

TV TUNER CARD AVERMEDIA H753-D DVB-T

TU.10500.065

WIRELESS LAN BOARD 802.11BGN LITE-ON WN6607LH

NI.10200.041

CPU AMD ATHLON II X2 240 2.8GHZ 2M L2 CACHE 65W
REGOR

KC.AT202.240

CPU AMD ATHLON II X2 245 2.9GHZ 2M L2 CACHE 65W
REGOR

KC.AT202.245

CPU AMD ATHLON II X3 405E 2.3GHZ 1.5M L2 CACHE 45W
RANA ATHIIX3405E

KC.AE202.405

CPU AMD ATHLON II X4 600E 2.2GHZ 2M L2 CACHE 45W
PROPUS ATHIIX4600E

KC.AE202.600

CPU AMD ATHLON II X4 605E 2.3GHZ 2M L2 CACHE 45W
PROPUS ATHIIX4605E

KC.AE202.605

CPU AMD CPU ATHLON II X2 215 65W 2.7G
ADX215OCK22GQ

KC.AT202.215

CPU AMD P PHENOMII 910E AM3+ 2.6G 4X512K 4000 940
65W C-3 QUAD CORE

KC.PE202.910

CPU AMD PHENOMII X 3 700E 2.4GHZ 7.5M TOTAL CACHE
65W HEKA PHNMII700E

KC.PE202.700

CPU AMD PHENOMII X 3 705E 2.5GHZ 7.5M TOTAL CACHE
65W HEKA PHNMII705E

KC.PE202.705

CPU AMD PHENOMII X 4 900E 2.4GHZ 6M TOTAL CACHE
65W DENEB PHNMII900E

KC.PE202.900

CPU HEATSINK AIR COOLER LGA775 PGGREENWOOD

HI.10800.079

MEMORY ADATA DDR3 1333MHZ 1G UNB-DIMM
AD63I1A0816EZ

KN.1GB07.002

MEMORY APACER DDR3 1333MHZ 1G UNB-DIMM
GU502203EP0201 LF 128*8 0.065UM

KN.1GB0B.036

MEMORY KINGSTON DDR3 1333MHZ 1G
ACR128X64D3U1333C9

KN.1GB01.031

MEMORY SAMSUNG DDR3 1333MHZ 1G UNB-DIMM
GU502203EP0201 LF 128*8 46NM

KN.1GB0F.005

MEMORY TRANSCEND DDR3 1333MH 1G UNB-DIMM
JM1333KLU-1G

KN.1GB0H.015

MEMORY UNIFOSA DDR3 1333MHZ 1G UNB-DIMM
GU502203EP0201 LF 128*8 0.065UM

KN.1GB0C.008

Graphics card (continuation)

TV tuner card

Wireless LAN card
Processor

Heat sink fan

Memory

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Category

Part Name

Part Number

MEMORY APACER DDR3 1333MHZ 2G UNB-DIMM LF 128*8
0.065UM

KN.2GB0B.024

MEMORY KINGSTON DDR3 1333MHZ 2G UNB
ACR256X64D3U1333C9

KN.2GB01.025

MEMORY SAMSUNG DDR3 1333MHZ 2G M378B5673FH0CH9

KN.2GB0F.004

MEMORY TRANSCEND DDR3 1333MHZ 2G UNB-DIMM
JM1333KLU-2G

KN.2GB0H.009

MEMORY UNIFOSA DDR3 1333MHZ 2G UNB-DIMM
GU512303EP0202 LF 128*8 0.065UM

KN.2GB07.002

HDD 320GB 3.5" 7200RPM SATA II 8MB HGST
HDT721032SLA380 SATURN

KH.32008.016

HDD 320GB 3.5" 7200RPM SATA II SEAGATE PHARAOH
8MB NCQ

KH.32007.006

HDD 320GB 3.5" 7200RPM SATA II WD WD3200AAJS22L7A0 XL320S

KH.32001.015

HDD 3.5" 500GB 7200RPM SATA WD XL320M WD5000AAKS22M9A0

KH.50008.014

HDD 640GB 3.5" 7200RPM HGST HDT721064SLA360
SATURN SATA

KH.64001.002

HDD 640GB 3.5" 7200RPM SATA II WD WD6400AAKS22A7B2 XL320-M

KH.64007.001

HDD 640GB 3.5" 7200RPM SEAGATE ST3640623AS BRINKS
SATA II 16MB LF

KH.64008.003

HDD 1TB 3.5" 5400RPM SATAII WD10EADS-22M4B0 8MB GP

KH.01K08.005

HDD 1TB 3.5" 7200RPM SATA HGST SATURN
HDT721010SLA360

KH.01K01.007

HDD 1TB 3.5" 7200RPM WD XL333M SATA WD1001FALS22J7B0

KH.01K07.002

HDD 3.5" 1000GB 7200RPM SATA SEAGATE SEAGATE
ST31000528AS LF

KH.01K08.004

HDD 1.5TB 3.5" 5400RPM SATA WD GP500 WD15EADS22P8B0 32MB GP

KH.15K08.001

HDD 1.5TB 3.5" 7200RPM SATA SEAGATE BRINKS
ST31500341AS 32MB CC4H 7

KH.15K01.002

ODD HLDS BD COMBO 12.7MM TRAY DL 4X CT21N LF W/O
BEZEL 1.00 SATA FOR HF+WINDOWS7

KO.00407.004

ODD PANASONIC BD COMBO 12.7MM TRAY DL 4X
UJ141AL LF W/O BEZEL SATA FOR HF+WINDOWS7

KO.0040D.004

ODD PANASONIC BD RW 12.7MM TRLY DL4 4X UJ240A
SATA

KU.00407.015

ODD HLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X
GT31N LF W/O BEZEL SATA FOR HF+WINDOWS7

KU.0080D.054

ODD HLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X
GT31N LF W/O BEZEL SATA FOR HF+WINDOWS7

KU.0080F.014

ODD PLDS SUPER-MULTI DRIVE 12.7MM TRAY PLDS DS8A5SH LF W/O BEZEL SATA FOR HF+WINDOWS7

KU.0080D.054

Memory (continuation)

Hard drive

Optical drive

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Category

Part Name

Part Number

CCFL LCD LPL 23" WFHD NONE GLARE LM230WF1 TLA5
LF 300NIT 5MS G8

LK.23006.015

CCFL LCD SAMSUNG 23" WFHD NONE GLARE
LTM230HT01 A09 LF 300NIT 5MS 1000:1 HF

LK.23008.009

CCFL LCD SAMSUNG 23" WFHD NONE GLARE
LTM230HT01 A10 LF 300NIT 5MS 1000:1 HF

LK.23006.014

TOUCH PANEL 23" ETURBO SR-230M182235D1 23"
RESISTIVE MUTI-TOUCH PANEL TOUCH FILM

PC.14600.001

HDD SATA CABLE

50.SAS01.001

HDD SATA CABLE 15PIN

50.3CM12.001

HDD SATA CABLE 15PIN

50.3CM30.001

ODD CABLE SATA 7+6PIN

50.3CM13.001

ODD CABLE SATA 7+6PIN

50.3CM31.001

POWER LED CABLE

50.3CM01.001

POWER LED CABLE

50.3CM20.001

USB BOARD CABLE

50.3CM03.001

USB BOARD CABLE

50.3CM22.001

Capacitive LED board
cable

FUNCTION KEY CABLE

50.3CM10.001

FUNCTION KEY CABLE

50.3CM29.001

Inverter cable

INVERTER CABLE 23" WXGA

50.3CM08.001

INVERTER CABLE 23" WXGA

50.3CM27.001

LIGHT BAR CABLE

50.3CM09.001

LIGHT BAR CABLE

50.3CM28.001

SPEAKER CABLE

50.3CM07.001

SPEAKER CABLE

50.3CM26.001

CAMERA CABLE

50.3CM06.001

CAMERA CABLE

50.3CM25.001

FIO MIC CABLE

50.3CM02.001

FIO MIC CABLE

50.3CM21.001

BLUETOOTH CABLE

50.3CM11.001

BLUETOOTH CABLE

50.3CM15.001

WIRELESS CR CABLE

50.3CM04.001

WIRELESS CR CABLE

50.3CM23.001

USB CABLE

50.3CM05.001

USB CABLE

50.3CM24.001

LCD panel

Cables
HDD SATA cable

ODD SATA cable

Power button/LED cable

USB/audio board cable

Light bar cable

Speaker cable

Webcam cable

Microphone cable

Bluetooth cable

Wireless LAN cable

USB Bluetooth cable

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Category

Part Name

Part Number

POWER SUPPLY 220W CHICONYPOWER EPA CPB09D220E AAGASSI

PY.22009.008

POWER SUPPLY 220W CHICONYPOWER PFC CPB09D220A AAGASSI

PY.2200B.007

POWER SUPPLY 220W CHICONYPOWER REGULAR
CPB09-D220R AAGASSI

PY.22009.006

POWER SUPPLY 220W EUP 115VAC/230V NPFC DELTA
DPS-220UB A EUP

PY.2200B.006

POWER SUPPLY 220W FULL EPS5.0 DELTA DPS-220UB-2 B
EUP

PY.2200B.008

POWER SUPPLY 220W LITE-ON FULL PS-5221-9AE-ROHS
8.5L EUP 82+

PY.2200F.005

POWER SUPPLY 220W NPFC 115V/230V LITEON PS-522106A1-ROHS EUP

PY.22009.007

POWER SUPPLY 220W PFC 230V DELTA DPS-220UB-1 A
EUP

PY.2200F.006

POWER SUPPLY 220W PFC 230V LITEON PE-5221-08APROHS EUP

PY.2200F.004

POWER CORD 250V SOUTH AFRICA

27.01518.0Q1

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 105KS
BLACK NORWEGIAN WITH PB LOGO

KB.RF403.195

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
ARABIC/ENGLISH

KB.RF403.212

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
BELGIUM WITH PB LOGO

KB.RF403.193

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
CZECH WITH PB LOGO

KB.RF403.204

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
DANISH WITH PB LOGO

KB.RF403.203

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
DUTCH WITH PB LOGO

KB.RF403.191

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
FRENCH WITH PB LOGO

KB.RF403.208

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
GERMAN WITH PB LOGO

KB.RF403.209

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
GREEK WITH PB LOGO

KB.RF403.202

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
HEBREW WITH PB LOGO

KB.RF403.196

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
HUNGARIAN WITH PB LOGO

KB.RF403.201

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
ICELANDIC WITH PB LOGO

KB.RF403.194

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
ITALIAN WITH PB LOGO

KB.RF403.189

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
NORDIC WITH PB LOGO

KB.RF403.210

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
POLISH WITH PB LOGO

KB.RF403.197

Power supply unit

AC power cord
Keyboard

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Category

Part Name

Part Number

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
PORTUGUESE WITH PB LOGO

KB.RF403.188

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
ROMANIAN WITH PB LOGO

KB.RF403.205

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
RUSSIAN WITH PB LOGO

KB.RF403.200

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
SLOVAK WITH PB LOGO

KB.RF403.199

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
SLOVENIAN WITH PB LOGO

KB.RF403.198

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
SPANISH WITH PB LOGO

KB.RF403.187

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
SWEDISH WITH PB LOGO

KB.RF403.190

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
SWISS/G WITH PB LOGO

KB.RF403.192

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK
TURKISH WITH PB LOGO

KB.RF403.206

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK UK
WITH PB LOGO

KB.RF403.207

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK US
INTERNATIONAL WITH PB LOGO

KB.RF403.186

KEYBOARD USB 105 KEY CHICONY BLACK UK

KB.USB03.268

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
BELGIUM

KB.USB03.254

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
CZECH

KB.USB03.265

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
DANISH

KB.USB03.264

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
DUTCH

KB.USB03.252

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
FRENCH

KB.USB03.269

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
GERMAN

KB.USB03.270

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
GREEK

KB.USB03.263

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
HEBREW

KB.USB03.257

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
HUNGARIAN

KB.USB03.262

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
ICELANDIC

KB.USB03.255

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
ITALIAN

KB.USB03.250

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
NORDIC

KB.USB03.271

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
POLISH

KB.USB03.258

Keyboard (continuation)

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Category

Part Name

Part Number

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
PORTUGUESE

KB.USB03.249

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
ROMANIAN

KB.USB03.266

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
RUSSIAN

KB.USB03.261

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
SLOVAK

KB.USB03.260

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
SLOVENIAN

KB.USB03.259

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
SPANISH

KB.USB03.248

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
SWISS/G

KB.USB03.253

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK
TURKISH

KB.USB03.267

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK US
INTERNATIONAL

KB.USB03.247

KEYBOARD USB 105 KEY CHICONY KU-0420 STANDARD
BLACK ARABIC/ENGLISH

KB.USB03.272

KEYBOARD USB 105 KEY CHICONY KU-0420 USB BLACK
SWEDISH

KB.USB03.251

KEYBOARD USB 105 KEY CHICONY KU-0420 USB
NORWEGIAN

KB.USB03.256

MOUSE RF2.4 CHICONY MG-0570T W

MS.11200.062

MOUSE USB CHICONY MSU0960T-E93L

MS.11200.061

SCREW I NO6-32 L5 BZN

86.00J07.B60

SCREW NO4-40 L6.5 PAN NI

86.00N03.B40

SCREW PAN #6-32 L6 NI BOXER WZS

86.00J44.C60

USB dongle receiver

RECEIVER CHICONY DANGLE RECEIVER USB EXTERNAL

RV.11000.022

Remote control

REMOTE CONTROL PHILIPS RC2604301/01B MSFT CODE
PAIR WITH OVU430008 EMEA FOR WINDOWS7

RT.11300.023

REMOTE CONTROL PHILIPS RC2604302/01B MSFT CODE
PAIR WITH OVU430008 US FOR WINDOWS7

RT.11300.022

REMOTE CONTROL PHILIPS RC2604307/01BG PAIR WITH
RV.11000.007 EMEA FOR WINDOWS7

RT.11300.021

REMOTE CONTROL SMK RRS9003-3406E QUATRO PULSE
US WITH BATTERY PACK FOR WINDOWS7

RT.11300.025

REMOTE CONTROLLER PHILIPS RC2604701/01B MSFT
CODE JAPAN; PAIR WITH OVU430005 WINDOWS7

RT.11300.024

Keyboard (continuation)

Mouse

Screws

Accessoriess

FRU items for part number updating
FRONT BOARD

PGREENWOOD -1 FRONT BOARD DIP MP

TBD

LIGHT BAR BOARD

PGREENWOOD -1 LIGHT BAR BOARD DIP MP

TBD

RISER BOARD FOR
SHORT VGA

PGREENWOOD -1 RISER FOR SHORT VGA DIP MP

TBD

SCALER BOARD

PGREENWOOD -1 SCALER BOARD DIP MP

TBD

DVI TO D-SUB CABLE

C.A. DVI TO D-SUB CABLE DTX_AIO

TBD

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Category

Part Name

Part Number

HDMI CABLE 600MM

C.A. HDMI 600MM CABLE DTX AIO

TBD

LVDS CABLE 23

"C.A LVDS CABLE 21_5 PG

TBD

ASSY MB COVER
BRACKET PG

ASSY MB COVER BRACKET PG

TBD

BACK COVER FOR 23

"ASSY BACK COVER PG

TBD

FRONT BEZEL FOR 23

"ASSY FRONT BEZEL 23 PG

TBD

FRONT IO BOARD
BRACKET

ASSY FRONT IO BRACKET PG

TBD

FUNCTION KEY
COVER

CVR FUNCTION KEY COVER PG

TBD

HDD BRACKET

BRKT HDD BKT PG

TBD

HLDR POWER
HOLDER PG

HLDR POWER HOLDER PG

TBD

INVERTER BOARD
COVER

ASSY INVERTER COVER BKT PG

TBD

MAIN CHASSIS FOR
GREENWOOD

ASSY MAIN CHASSIS PG

TBD

ODD BEZEL

ASSY ODD BEZEL RW PG

TBD

ODD BRACKET

BRKT ODD BRACKET PG

TBD

POWER SUPPLY
BRACKET

BRKT PSU HOLDER BKT PG

TBD

RISER CARD
BRACKET

BRKT RISER BKT PG

TBD

SCALAR COVER
BRACKET

BRKT SCALAR COVER BKT PG

TBD

WIRE COVER

CVR WIRE COVER PG

TBD

WIRE HOLDER

HLDR WIRE HOLDER PG

TBD

ANTENNA AUX WLAN
GALLAGHER ACON

ANTENNA AUX WLAN GALLAGHER ACON

TBD

ANTENNA MAIN WLAN
GALLAGHER ACON

ANTENNA MAIN WLAN GALLAGHER ACON

TBD

ASSEMBLY HINGE
MODULE FOOT
STAND

ASSY HINGE MODULE PG

TBD

ASSEMBLY LCD
MODULE 23" WFHD
NONE GLARE
SAMSUNG W/TOUCH
PANEL&CONTRAL
BOARD& GLUE

ASSY LCD 23" SAMSUNG W/TP&BD

TBD

GLUE FOR GLASS
PANEL LEFT AND
RIGHT 23

"GLUE GLASS PANEL L-R 23 PG

TBD

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Appendix A

Model Definitions and Configurations
This chapter provides features summary for each of the Packard Bell oneTwo M3350 / oneTwo M3351 /
oneTwo L5350 / oneTwo L5351 computer model configurations.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Packard Bell oneTwo M3351 / oneTwo L5351 Model Configuration
Common features
• Project name: gGreenwood

• DIMM1: U2GBIII13

• Mainboard: Greenwood
WNMCP78PV_1394(N)_LOGO(N)_Eup(Y)

• Card reader: Yes

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Add-on
Card 1

Add-on
Card 2

Keyboard

Mouse

802.11 b/g/
n (minicard/
USB)(half
size) Kit

USB/
0420_PB

USB/0420

Nvidia
GT320
1GB
HDMI/DVI
LP

PCIe/SW/
DVB-T/
DTXAIO_Kit

802.11 b/g/
n (minicard/
USB)(half
size) Kit

EMEA
Win7
WMC

USB/
0420_PB

D23FHD

Nvidia
GT320
1GB
HDMI/DVI
LP

802.11 b/g/
n (minicard/
USB)(half
size) Kit

NSM8XS

D23FHD

ATI
HD5450
512MB
HDMI/DVI
LP

PCIe/SW/
DVB-T/
DTXAIO_Kit

802.11 b/g/
n (minicard/
USB)(half
size) Kit

D1000GB
5.4KS

NSM8XS

D23FHD

ATI
HD5570
1GB
HDMI/DVI
LP

802.11 b/g/
n (minicard/
USB)(half
size) Kit

D500GB7
.2KS

NSM8XS

D23FHD

ATI
HD5570
1GB
HDMI/DVI
LP

802.11 b/g/
n (minicard/
USB)(half
size) Kit

Model

Part No.

Description

Chassis

Bezel

CPU

DIMM2

DIMM3

HDD

ODD

LCD

VGA

TV Tuner

oTL5351

PW.U5RE2
.001

oTL5351 CH
EMEA001
W7HP64PFR0206/
ATHIIX2215/2G*2/
500G*1/NSM8XS/
B23/315/802.11 b/g/n/
KB/mouse

HX093I

PAIO1023

ATHIIX2
215

U2GBII
I13

D500GB7
.2KS

NSM8XS

D23FHD

Nvidia 315
512MB
HDMI/DVI
LP

oTL5351

PW.U5RE2
.002

oTL5351 CH
EMEA001
W7HP64PFR0206/
ATHIIX2215/2G*2/
640G*1/NSM8XS/
B23/GT320/H753-D
Kit/802.11 b/g/n/
EMEA Win7 WMC/
KB/mouse

HX093I

PAIO1023

ATHIIX2
215

U2GBII
I13

D640GB7
.2KS

NSM8XS

D23FHD

oTL5351

PW.U5RE2
.009

oTL5351 CH
EMEA001
W7HP64RUPRU4407
/ATHIIX4605e/2G*2/
500G*1/NSM8XS/
B23/GT320/802.11 b/
g/n/KB/RF2.4/
0420_PB

HX093I

PAIO1023

ATHIIX4
605e

U2GBII
I13

D500GB7
.2KS

NSM8XS

oTL5351

PW.U5RE2
.015

oTL5351 CH
EMEA001
W7HP64PDE0307/
ATHIIx2240/2G*2/
500G*1/NSM8XS/
B23/HD5450/H753-D
Kit/802.11 b/g/n/
EMEA Win7 WMC/
KB/RF2.4/0420_PB

HX093I

PAIO1023

ATHIIx2
240

U2GBII
I13

D500GB7
.2KS

oTL5351

PW.U5RE2
.017

oTL5351 CH
EMEA001
W7HP64PNO9105/
ATHIIX4605e/2G*2/
1000G*1/NSM8XS/
B23/HD5570/802.11
b/g/n/KB/RF2.4/
0420_PB

HX093I

PAIO1023

ATHIIX4
605e

U2GBII
I13

oTL5351

PW.U5RE2
.036

oTL5351 CH
EMEA001
W7HP64RUPRU4407
/ATHIIX4605e/2G*2/
500G*1/NSM8XS/
B23/HD5570/802.11
b/g/n/KB/RF2.4/
0420_PB

HX093I

PAIO1023

ATHIIX4
605e

U2GBII
I13

Remote
Control

Power
Cord

PFC
220W
(8.5L) EuP

W7HP64

USB/0420

PFC
220W
(8.5L) EuP

W7HP64

RF2.4/
0420_PB

PFC
220W
(8.5L) EuP

W7HP64R
U

EMEA
Win7
WMC

RF2.4/
0420_PB

PFC
220W
(8.5L) EuP

W7HP64

RF2.4/
0420_PB

PFC
220W
(8.5L) EuP

W7HP64

RF2.4/
0420_PB

PFC
220W
(8.5L) EuP

W7HP64R
U

PSU

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Model

Part No.

Description

Chassis

Bezel

CPU

DIMM2

DIMM3

HDD

ODD

LCD

VGA

TV Tuner

Add-on
Card 1

Add-on
Card 2

oTL5351

S1.U5R02.
001

oTL5351 Sample
EMEA001
W7HP64PIT0604/
PHNMII705e/2G*2/
640G*1/NBDRW4XS/
B23/EMEA Win7/
Philips/PS2/1688/
PS2Opt/PB

HX093I

PAIO1023

PHNMII
705e

U2GBII
I13

D640GB7
.2KS

NBDRW4
XS

D23FHD

oTM3351

PW.U5PE2
.001

oTM3351 CH
EMEA001
W7HP64PUK0108/
ATHIIX2250/
1G*1+2G*1/320G*1/
NSM8XS/D21.5H/
H753-D Kit/802.11 b/
g/n/EMEA Win7
WMC/KB/RF2.4/
0420_PB

HX093J

PAIO1021

ATHIIX2
250

U2GBII
I13

D320GB7
.2KS

NSM8XS

D21.5WU
XGA

PCIe/SW/
DVB-T/
DTXAIO_Kit

oTM3351

PW.U5PE2
.002

oTM3351 CH
EMEA001
W7HP64PFR0206/
SMP140/2G*1/
320G*1/NSM8XS/
D21.5H/802.11 b/g/n/
KB/mouse

HX093J

PAIO1021

SMP140

D320GB7
.2KS

NSM8XS

D21.5WU
XGA

oTM3351

PW.U5PE2
.003

oTM3351 CH
EMEA001
W7HP64PFR0206/
ATHIIX2215/
2G*1+1G*1/500G*1/
NSM8XS/D21.5H/
802.11 b/g/n/KB/
mouse

HX093J

PAIO1021

ATHIIX2
215

U1GBII
I13

D500GB7
.2KS

NSM8XS

D21.5WU
XGA

oTM3351

PW.U5PE2
.049

oTM3351 CH
EMEA001
W7HP64PES0407/
ATHIIX2215/2G*2/
1000G*1/NSM8XS/
D21.5H/315/H753-D
Kit/802.11 b/g/n/
Bluetooth/EMEA Win7
WMC/KB/RF2.4/
0420_PB

HX093J

PAIO1021

ATHIIX2
215

U2GBII
I13

D1000GB
5.4KS

NSM8XS

oTM3351

PW.U5PE2
.050

oTM3351 CH
EMEA001
W7HP64PPOR1003/
ATHIIX2215/2G*2/
1000G*1/NSM8XS/
D21.5H/315/H753-D
Kit/802.11 b/g/n/
Bluetooth/EMEA Win7
WMC/KB/RF2.4/
0420_PB

HX093J

PAIO1021

ATHIIX2
215

U2GBII
I13

D1000GB
5.4KS

oTM3351

PW.U5PE2
.176

oTM3351 CH
EMEA001
W7HP64PCHB106/
ATHIIX2215/2G*2/
500G*1/NSM8XS/
D21.5H/H753-D Kit/
EMEA Win7 WMC/
KB/mouse

HX093J

PAIO1021

ATHIIX2
215

U2GBII
I13

D500GB7
.2KS

Remote
Control

Power
Cord

PFC
220W
(8.5L) EuP

W7HP64

RF2.4/
0420_PB

PFC
220W
(8.5L) EuP

W7HP64

USB/
0420_PB

USB/0420

PFC
220W
(8.5L) EuP

W7HP64

USB/
0420_PB

USB/0420

PFC
220W
(8.5L) EuP

W7HP64

Bluetooth
Kit

EMEA
Win7
WMC

RF2.4/
0420_PB

PFC
220W
(8.5L) EuP

W7HP64

802.11 b/g/
n (minicard/
USB)(half
size) Kit

Bluetooth
Kit

EMEA
Win7
WMC

RF2.4/
0420_PB

PFC
220W
(8.5L) EuP

W7HP64

EMEA
Win7
WMC

USB/
0420_PB

USB/0420

PFC
220W
(8.5L) EuP

Swiss/EU

W7HP64

Keyboard

Mouse

EMEA
Win7/
Philips

PS2/1688

PS2Opt/
PB

802.11 b/g/
n (minicard/
USB)(half
size) Kit

EMEA
Win7
WMC

RF2.4/
0420_PB

802.11 b/g/
n (minicard/
USB)(half
size) Kit

D21.5WU
XGA

Nvidia 315
512MB
HDMI/DVI
LP

PCIe/SW/
DVB-T/
DTXAIO_Kit

802.11 b/g/
n (minicard/
USB)(half
size) Kit

NSM8XS

D21.5WU
XGA

Nvidia 315
512MB
HDMI/DVI
LP

PCIe/SW/
DVB-T/
DTXAIO_Kit

NSM8XS

D21.5WU
XGA

PCIe/SW/
DVB-T/
DTXAIO_Kit

PSU

97
Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Model

Part No.

Description

Chassis

Bezel

CPU

DIMM2

DIMM3

HDD

ODD

LCD

VGA

TV Tuner

Add-on
Card 1

Add-on
Card 2

Keyboard

Mouse

Remote
Control

Power
Cord

oTM3351

PW.U5PE2
.177

oTM3351 CH
EMEA001
W7HP64PFR0206/
ATHIIX2215/
2G*1+1G*1/500G*1/
NSM8XS/D21.5H/KB/
mouse

HX093J

PAIO1021

ATHIIX2
215

U1GBII
I13

D500GB7
.2KS

NSM8XS

D21.5WU
XGA

USB/
0420_PB

USB/0420

PFC
220W
(8.5L) EuP

W7HP64

oTM3351

PW.U5PE2
.178

oTM3351 CH
EMEA001
W7HP64PFR0206/
ATHIIX2215/2G*2/
640G*1/NSM8XS/
D21.5H/802.11 b/g/n/
KB/mouse

HX093J

PAIO1021

ATHIIX2
215

U2GBII
I13

D640GB7
.2KS

NSM8XS

D21.5WU
XGA

802.11 b/g/
n (minicard/
USB)(half
size) Kit

USB/
0420_PB

USB/0420

PFC
220W
(8.5L) EuP

W7HP64

oTM3351

PW.U5PE2
.180

oTM3351 CH
EMEA001
W7HP64RUPRU4407
/ATHIIx4600e/2G*2/
500G*1/NSM8XS/
D21.5H/GT320/802.11
b/g/n/KB/RF2.4/
0420_PB

HX093J

PAIO1021

ATHIIx4
600e

U2GBII
I13

D500GB7
.2KS

NSM8XS

D21.5WU
XGA

Nvidia
GT320
1GB
HDMI/DVI
LP

802.11 b/g/
n (minicard/
USB)(half
size) Kit

RF2.4/
0420_PB

PFC
220W
(8.5L) EuP

W7HP64R
U

oTM3351

PW.U5PE2
.181

oTM3351 CH
EMEA001
W7HP64PNO9105/
ATHIIX2215/
2G*1+1G*1/500G*1/
NSM8XS/D21.5H/
802.11 b/g/n/KB/
mouse

HX093J

PAIO1021

ATHIIX2
215

U1GBII
I13

D500GB7
.2KS

NSM8XS

D21.5WU
XGA

802.11 b/g/
n (minicard/
USB)(half
size) Kit

USB/
0420_PB

USB/0420

PFC
220W
(8.5L) EuP

W7HP64

oTM3351

PW.U5PE2
.186

oTM3351 CH
EMEA001
W7HP64PFR0206/
ATHIIX2215/
2G*1+1G*1/320G*1/
NSM8XS/D21.5H/
H753-D Kit/802.11 b/
g/n/EMEA Win7
WMC/KB/mouse

HX093J

PAIO1021

ATHIIX2
215

U1GBII
I13

D320GB7
.2KS

NSM8XS

D21.5WU
XGA

PCIe/SW/
DVB-T/
DTXAIO_Kit

802.11 b/g/
n (minicard/
USB)(half
size) Kit

EMEA
Win7
WMC

USB/
0420_PB

USB/0420

PFC
220W
(8.5L) EuP

W7HP64

oTM3351

PW.U5PE2
.188

oTM3351 CH
EMEA001
W7HP64PDE0307/
ATHIIx2240/2G*2/
500G*1/NSM8XS/
D21.5H/KB/mouse

HX093J

PAIO1021

ATHIIx2
240

U2GBII
I13

D500GB7
.2KS

NSM8XS

D21.5WU
XGA

USB/
0420_PB

USB/0420

PFC
220W
(8.5L) EuP

W7HP64

oTM3351

PW.U5PE2
.190

oTM3351 CH
EMEA001
W7HP64PNO9105/
ATHIIX2215/
2G*1+1G*1/500G*1/
NSM8XS/D21.5H/
HD5450/802.11 b/g/n/
KB/mouse

HX093J

PAIO1021

ATHIIX2
215

U1GBII
I13

D500GB7
.2KS

NSM8XS

D21.5WU
XGA

ATI
HD5450
512MB
HDMI/DVI
LP

802.11 b/g/
n (minicard/
USB)(half
size) Kit

USB/
0420_PB

USB/0420

PFC
220W
(8.5L) EuP

W7HP64

oTM3351

PW.U5PE2
.192

oTM3351 CH
EMEA001
W7HP64PBEA703/
ATHIIX2215/2G*2/
500G*1/NSM8XS/
D21.5H/315/H753-D
Kit/802.11 b/g/n/
EMEA Win7 WMC/
KB/RF2.4/0420_PB

HX093J

PAIO1021

ATHIIX2
215

U2GBII
I13

D500GB7
.2KS

NSM8XS

D21.5WU
XGA

Nvidia 315
512MB
HDMI/DVI
LP

PCIe/SW/
DVB-T/
DTXAIO_Kit

802.11 b/g/
n (minicard/
USB)(half
size) Kit

EMEA
Win7
WMC

RF2.4/
0420_PB

PFC
220W
(8.5L) EuP

W7HP64

PSU

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Add-on
Card 1

Add-on
Card 2

Keyboard

Mouse

Remote
Control

802.11 b/g/
n (minicard/
USB)(half
size) Kit

RF2.4/
0420_PB

PFC
220W
(8.5L) EuP

W7HP64R
U

802.11 b/g/
n (minicard/
USB)(half
size)

USB/
0420_PB

USB/0420

PFC
220W
(8.5L) EuP

W7HP64

Model

Part No.

Description

Chassis

Bezel

CPU

DIMM2

DIMM3

HDD

ODD

LCD

VGA

TV Tuner

oTM3351

PW.U5PE2
.201

oTM3351 CH
EMEA001
W7HP64RUPRU4407
/ATHIIX3405e/
2G*1+1G*1/320G*1/
NSM8XS/D21.5H/
HD5450/802.11 b/g/n/
KB/RF2.4/0420_PB

HX093J

PAIO1021

ATHIIX3
405e

U1GBII
I13

D320GB7
.2KS

NSM8XS

D21.5WU
XGA

ATI
HD5450
512MB
HDMI/DVI
LP

oTM3351

S1.U5P02.
001

oTM3351 Sample
EMEA001
W7HP64PNO9105/
PHNMII705e/2G*2/
640G*1/NSM8XS/
D21.5H/802.11 b/g/n/
KB/mouse

HX093J

PAIO1021

PHNMII
705e

U2GBII
I13

D640GB7
.2KS

NSM8XS

D21.5WU
XGA

PSU

Power
Cord

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Appendix B

Test Compatible Components
This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system
functions are tested for both the Home Basic and Home Premium editions of Microsoft’s Windows Vista
operating system.
Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Regarding configuration, combination and test procedures, please refer to the Packard Bell oneTwo M3350 /
oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Vista Compatibility Test Report released by the Acer Mobile
System Testing Department.

Item

Device Name

Vendor

Access Point

Air Station Wireless NFINITI [Model Num: WZR-G144N],
802.11n/g/b

Buffalo

Buffalo Air Station NFINITI [ModeNum:WZR2-G300N],
802.11n/g/b

Buffalo

Bluetooth Access
Point

Bluetooth Access Point [ModeNum:BT300]

X Bridge

Bluetooth Devices

Bluetooth Stereo Headset [ModeNum:HT820]

Motorola

Bluetooth Mouse [ModeNum:097855020512]

Logitech

Motorola Bluetooth Wireless Headset H300

Motorola

Sony Ericsson Stereo Bluetooth Headset HBH-DS970

Sony

P243W 24-inch LCD Monitor

Acer

P244W 24-inch LCD Monitor

Acer

SP2208WFP 22-inch LCD Monitor

Dell

UltraSharp 3008WFP 30-inch LCD Monitor

Dell

2407FPW 24-inch LCD Monitor

Dell

External LCD

UltraSharp E2408WFP 24-inch Widescreen HDMI

Dell

Earphone /
Microphone

Hawk Stereo Headset 933

Hawk

Projector

3300MP Projector

Dell

SIM Card

FarEasTone 3G SIM Card

FarEasTone

Chunghwa Telecom 3G SIM Card

Chunghwa
Telecom

W37G (HDMI)

Westinghouse

TC-37MPK (VGA/HDMI)

Panasonic

USB 3G Card

Huawei Mobile Connect E220 USB Modem 3G (E220:
HSDPA/UMTS/EDGE/GPRS/GSM)

Huawei

USB Camera

Canon Digital IXUS 860 IS Digital Compact Camera
(8.0 MP CCD sensor/DIGIC III with Face Detection AF/
AE/FE/28mm wide-angle lens with optical Image
Stabilizer, Media storage: SD, SDHC, MMC, MMCplus,
built-in SD 32 MB)

Canon

USB Storage Drive

6-in-1 Flash Card Reader/Writer

PQI

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

100

Item

Device Name

Vendor

USB Flash Drive

Transcend JetFlash USB 2.0 Flash Drive V85 8 GB
Memory Key

Transcend

Apacer AH421 8 GB

Apacer

A-Data PD16 Vista 16 GB

A-Data

Transcend JetFlash USB 2.0 Flash Drive V10 16 GB
Memory Key

Transcend

USB HDD

2.5-inch Portable 80 GB Hard Disk

Transcend

USB ODD

DVD+R/RW (USB 2.0)

Plextor

USB Hub and Others

Huawei Mobile Connect E220 USB Modem 3G (E220:
HSDPA/UMTS/EDGE/GPRS/GSM)

Huawei

PowerSync USB2.0 4-Port Mini Hub (HU151W White)

PowerSync

Techworks 4-Port USB2.0 Mini Hub (OW4PTUSBHB)

Techworks

First Wheel Mouse

Logitech

Internet Navigator Keyboard

Logitech

Dell L30U 0N242F USB Keyboard

Dell

USB Printer

HP Deskjet F4280 All-in-One: Printer/ Scanner/Copier,
1200x2400 dpi)

USB Speaker/
Joystick

iFun USB Speaker (JS1200UA)

Dell USB Speaker

Dell

Wireless Printer

Photosmart C309 (CC35A) All-in-One Printer (4x6
photos/CD/DVD/Quick Forms, /Scanner/Copier/Fax)
Port: USB2.0/Ethernet/PictBridge/802.11g/BT

Photosmart C4580 All-in-One Printer (4x6 photos) /
Scanner/Copier
Port: USB2.0/802.11g.b/Memory Card

High Speed 1 GB Memory Stick Pro Duo

Lexar

MS PRO Dou 2 GB High Speed

Sony

MS PRO 2 GB Memory Card

Sony

SanDisk Memory Stick Micro (M2) 8GB Card

SanDisk

RS-MMC 128MB Memory Card

SanDisk

RS-MMC Mobile 256MB Memory Card

PQI

Transcend MMC plus 4GB Card

Transcend

Turbo 200X 2GB MMC Card

A-DATA

4GB SD PRO Memory Card

RiDATA

SanDisk Multi-use SD Class 2 Memory Card 2GB

SanDisk

SD Card 2 GB (150x Hi-Speed)

Apacer

SanDisk MicroSDHC 4 GB Card with Adapter

SanDisk

Kingston SDHC SD4 32 GB Card

Kingston

Olympus xD-Picture Card M+ 2GB Speed Card

Olympus

Fujifilm xD-Picture Card Type M 2 GB

Fujifilm

USB Keyboard/
Mouse

Memory Stick

Multimedia Card

SD Card

xD Card

101

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Approved Vendor List (AVL)
Component

Vendor

Description

Model

Part Number

Mainboard kit

Wistron

MB Kit oTM3350/3351_oTL5350/5351 nVidia MCP78PV
Proprietary W/O 1394 LF DDRIII 4 DIMM W/ EUP

"Greenwood
WNMCP78PV_1394(N)_LOGO(N)_Eup(Y)

MB.U5N01.001

Mainboard oTM3350/3351_oTL5350/5351 nVidia MCP78PV "Greenwood
Proprietary W/O 1394 LF DDRIII 4 DIMM W/ EUP
WNMCP78PV_1394(N)_LOGO(N)_Eup(Y)

MB.U5N01.002

Wistron PB Bezel PAIO1021 for 21.5" w/i HX093J chassis

PAIO1021

PZ.11900.196

Wistron PB Bezel PAIO1023 for 23" w/i HX093I chassis

PAIO1023

PZ.11900.195

Wistron(LY) Chassis xSFF HX093I for AIO
GAIO_PAIO_1023 Bezel

HX093I

HS.13100.139

Wistron(LY) Chassis xSFF HX093J for AIO
GAIO_PAIO_1021 Bezel

HX093J

HS.13100.140

Front bezel

Wistron

Main chassis

Wistron

102

Heat sink fan

CM iCooler LGA775 AIO DL5-8KDSA-R1-GP w/i pure al
25mm w/i 9225 fan for DTX AIO, 65W

HI.10800.079

Processor

AMD

PhenomII 910e AM3+ 2.6G 4x512K 4000 940 65W C-3
Quad Core

HD910EOCK4DGM

KC.PE202.910

PhenomII x 4 900e 2.4GHz, 6M total cache 65W, Deneb,
PHNMII900e

HD900EOCK4DGI

KC.PE202.900

PhenomII x 3 705e 2.5GHz, 7.5M total cache 65W, Heka,
PHNMII705e

HD705EOCK3DGI

KC.PE202.705

PhenomII x 3 700e 2.4GHz, 7.5M total cache 65W, Heka,
PHNMII700e

HD700EOCK3DGI

KC.PE202.700

AthlonII 610e AM3+ 2.4G 4x512K 4000 940 45W C-3 Quad
Core

AD610EHDK42GM

KC.AM202.610

AMD Athlon II x4 605e 2.3G 512KB x4(45W)

AD605EHDK42GI

KC.AE202.605

Athlon II x4 600e 2.2GHz, 2M L2 cache 45W, Propus,
ATHIIX4600e

AD600EHDK42GI

KC.AE202.600

AthlonII 410e AM3+ 2.5G 3x512K 4000 940 45W C-3 Triple
Core

AD410EHDK32GM

KC.AM202.410

Athlon II x3 405e 2.3GHz, 1.5M L2 cache 45W, Rana,
ATHIIX3405e

AD405EHDK32GI

KC.AE202.405

AthlonII 255 AM3+ 2x1M 4000 940 65W C-2 3.1G, Dual
Core

ADX255OCK23GM

KC.AM202.255

103

Component

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Memory

Vendor

Unifosa
Samsung
Transcend
Kingston
Apacer

Hard drive

Description

Model

Part Number

Athlon II x2 250 3.0GHz, 2M L2 cache 65W, Regor,
ATHIIX2250

ADX250OCK23GM

KC.AM202.250

AMD Athlon II x2 245 2.9G 1Mx2 (65W)

ADX245OCK23GQ

KC.AT202.245

Athlon II x2 240 2.8GHz, 2M L2 cache 65W, Regor,
ATHIIX2240

ADX240OCK23GQ

KC.AT202.240

Athlon II x2 215 2.7GHz 1M L2 cache 65W, Regor,
ATHIIX2215

ADX215OCK22GQ

KC.AT202.215

DDRIII1333

GU502203EP0201 LF 128*8 0.065um

KN.1GB0H.015

DDRIII1333

GU512303EP0202 LF 128*8 0.065um

KN.2GB0H.009

DDRIII1333

M378B5673FH0-CH9 LF 128*8 46nm

KN.2GB0B.024

DDRIII1333

M378B2873FHS-CH9 LF 128*8 46nm

KN.1GB0B.036

DDRIII1333

JM1333KLU-1G

KN.1GB0F.005

DDRIII1333

JM1333KLU-2G

KN.2GB0F.004

DDRIII1333

ACR128X64D3U1333C9 LF 128*8 0.07um

KN.1GB07.002

DDRIII1333

ACR256X64D3U1333C9 LF 128*8 0.07um

KN.2GB07.002

DDRIII1333

75.073C1.G02 LF 128*8 0.065um

KN.1GB01.031

DDRIII1333

75.A73C1.G02 LF 128*8 0.065um

KN.2GB01.025

A-data

DDRIII1333

AD63I1A0816EZ

KN.1GB0C.008

HGST

7200rpm 320GB HDT721032SLA380

Saturn

KH.32007.006

7200rpm 640GB HDT721064SLA360

Saturn

KH.64007.001

7200rpm 1000GB HDT721010SLA360

Saturn

KH.01K07.002

7200rpm 320GB WD3200AAJS-22L7A0

XL320S-3

KH.32008.016

7200rpm 500GB WD5000AAKS-22V1A0 SATA II 16MB LF
F/W:05.01D05

KH.50008.014

7200rpm 640GB WD6400AAKS-22A7B2

XL320M

KH.64008.003

7200rpm 1000GB WD1001FALS-22J7B0

XL333

KH.01K08.004

5400rpm 1000GB WD10EADS-22M2B0

GP500

KH.01K08.005

5400rpm 1500GB WD15EADS-22P8B0

GP500

KH.15K08.001

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Component

Optical drive

TV tuner card

Graphics card

Vendor

Description

Model

Part Number

Seagate

7200rpm 320GB ST3320418AS( Pharaoh) SATA II 16MB LF
F/W:CC44

Pharaoh

KH.32001.015

7200rpm 640GB ST3640623AS(Brinks) SATA II 16MB LF F/ Brinks
W:CC4H

KH.64001.002

7200rpm 1000GB ST31000528AS(Pharaoh) SATA II 32MB
LF F/W:CC44

Pharaoh

KH.01K01.007

7200rpm 1500GB ST31500341AS(Brinks) SATA II 32MB LF
F/W:CC4H

Brinks

KH.15K01.002

ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X

GT31N

KU.0080D.054

ODD HLDS BD COMBO 12.7mm Tray DL 4X

CT21N

KO.0040D.004

PLDS

ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X

DS-8A5SH

KU.0080F.014

Panasonic

ODD PANASONIC BD COMBO 12.7mm Tray DL 4X

UJ141AL

KO.00407.004

ODD PANASONIC BD RW 12.7mm Tray DL 4X

UJ240A

KU.00407.015

Avermedia H753-A TV Tuner Card PCIe Hybrid ATSC, S/W
Encoder

H753-A

TU.10500.064

Avermedia H753-D TV Tuner Card PCIe Hybrid DVB-T, S/W
Encoder

H753-D

TU.10500.065

HLDS

AverMedia

PCP

104

NV GT320 1GB sDDR3 DVI+HDMI LP (SAMSUNG)

VG.PCPT3.211

NV GT320 1GB DDR3 DVI+HDMI LP (HYNIX 1.2ns)

VG.PCPT3.213

HD5570 1GB DDR 3 (128BITS) SAMSUNG DVI HDMI W/LP
BKT ROHS

VG.APC55.711

HD5570 1GB 128bits sDDR3 DVI+HDMI LP (New Hynix 1.2)

VG.APC55.732

NV 315 512MB 64bits sDDR3 DVI+HDMI LP (New Hynix 1.2)

VG.PCPT3.164

HD5450 512MB SDDR 3 (64BITS) SAMSUNG DVI HDMI
W/LP BKT ROHS

VG.APC54.511

HD5450 512MB SDDR 3 (64BITS) SAMSUNG DVI HDMI
W/LP BKT ROHS 4 LAYER

VG.APC54.513

HD5450 512MB 64bits sDDR3 DVI+HDMI LP (New Hynix 1.2)

VG.APC54.532

HD5450 512MB 64bits sDDR3 DVI+HDMI LP 4 LAYER

VG.APC54.534

105

Component

Vendor

Description

Model

Part Number

ECS

HD5450 512MB (64BIT) DDR3 DVI HDMI VGA LP
BRACKET ROHS

VG.ECS54.511

NV G315 512MB (64BIT) DDR3 DVI HDMI LP BRACKET
ROHS

VG.ECS31.5L1

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

WLAN module

Lite-On

Lite-On WN6607LH WLAN WN6607LH, Realtek
RTL8191SU, 802.11bgn 1Tx2R WLAN (mini-card)(USB
interface) Half Size

WN6607LH

NI.10200.041

WLAN antenna

ACON_Main

ANTENNA MAN WLAN ACON Main AMM8P-700017

AMM8P-700017

25.91344.001

ACON_Aux

ANTENNA AUX WLAN ACON_Aux AMM8P-700018

AMM8P-700018

25.91345.001

LCD panel with
touchscreen
function

eTurbo

eTurbo 21.5" resistive muti-touch panel Panel touch film

SR-215M181728D1

PC.14600.002

eTurbo 23" resistive muti-touch panel Panel touch film

SR-230M182235D1

PC.14600.001

Touchscreen
control board

Ideacom

Ideacom Resistive muti-touch control board IDC1650-090U0
(for 21.5")

IDC1650-090U0-01-00

PA.14800.001

Ideacom Resistive muti-touch control board IDC1650-114U0
(for 23")

IDC1672-114U0-00-00

PA.14800.002

CCFL LCD AUO 21.5"W FHD None Glare M215HW01 V0
0G LF 300nit 5ms 1000:1

M215HW01 V0 Rev.0G

LK.21505.011

CCFL LCD AUO 21.5"W FHD None Glare M215HW01 V0
0H LF 300nit 5ms 1000:1

M215HW01 V0 Rev.0H

LK.21505.012

LGD

CCFL LCD LPL 21.5"W FHD None Glare LM215WF1 TLF1
LF 300nit 5ms

LM215WF1

LK.21508.006

SEC

CCFL LCD SAMSUNG 23"W FHD None Glare
LTM230HT01 A09 LF 300nit 5ms 1000:1 HF

LTM230HT01

LK.23006.014

CCFL LCD SAMSUNG 23"W FHD None Glare
LTM230HT01 A10 LF 300nit 5ms 1000:1 HF

LTM230HT01

LK.23006.015

CCFL LCD LPL 23"W FHD None Glare LM230WF1 TLA5 LF
300nit 5ms G8

LM230WF1

LK.23008.009

LCD panel

AUO

LGD

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Component

Vendor

Description

Model

Part Number

Power supply
unit

Delta

DPS-220UB A

PY.22009.006

CPB09-D220R

PY.2200F.004

Delta

DPS-220UB-1 A

PY.22009.007

CPB09-D220A

PY.2200F.005

LiteOn

PS-5221-9AE-RoHS (FR 220W, ES)

PY.2200B.008

Delta

DPS-220UB-2 B (FR 220W, ES)

PY.22009.008

CPB09-D220E (FR 220W, ES)

PY.2200F.006

BT MODULE BT V2.1+EDR CSR BLUECORE4-PC-R

BC10B-04C1

56.25034.021

Bluetooth module Chicony
Lite-on

BT MODULE BT V2.1+EDR CSR BC04-ROM CSP A

WB111C-C1-AA

56.25034.011

Webcam module
with microphone

Chicony

CAMERA 2M CNFA21321004590L CHICONY

CNFA213

56.18007.521

Simplo

CAMERA 2M 1007 C04PL037F PARKORCHID

C04PL037F

56.18009.521

Inverter board

Darfon

INVERTER 4L VZ.13156.101 DARFON

V156-B01 HF

19.21066.231

106

Sumida

INVERTER 4L IV30260SPEC139 SUMIDA

IV30260/T-LF

19.21060.231

Speakers

Neosonica

5W_SPEAKER(L+R) 9C-032RA08K1P-01 DTX_AIO

C032RA08K1P-01

23.40817.001

USB keyboard

Chicony

Keyboard CHICONY KU-0420 USB 105KS Black US
International

KB.USB03.247

Keyboard CHICONY KU-0420 USB 105KS Black Spanish

KB.USB03.248

Keyboard CHICONY KU-0420 USB 105KS Black
Portuguese

KB.USB03.249

Keyboard CHICONY KU-0420 USB 105KS Black Italian

KB.USB03.250

Keyboard CHICONY KU-0420 USB 105KS Black Swedish

KB.USB03.251

Keyboard CHICONY KU-0420 USB 105KS Black Dutch

KB.USB03.252

Keyboard CHICONY KU-0420 USB 105KS Black Swiss/G

KB.USB03.253

Keyboard CHICONY KU-0420 USB 105KS Black Belgium

KB.USB03.254

Keyboard CHICONY KU-0420 USB 105KS Black Icelandic

KB.USB03.255

Keyboard CHICONY KU-0420 USB 105KS Black Norwegian

KB.USB03.256

Keyboard CHICONY KU-0420 USB 105KS Black Hebrew

KB.USB03.257

Keyboard CHICONY KU-0420 USB 105KS Black Polish

KB.USB03.258

Keyboard CHICONY KU-0420 USB 105KS Black Slovenian

KB.USB03.259

107

Component

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

RF keyboard

Vendor

Chicony

Description

Model

Part Number

Keyboard CHICONY KU-0420 USB 105KS Black Slovak

KB.USB03.260

Keyboard CHICONY KU-0420 USB 105KS Black Russian

KB.USB03.261

Keyboard CHICONY KU-0420 USB 105KS Black Hungarian

KB.USB03.262

Keyboard CHICONY KU-0420 USB 105KS Black Greek

KB.USB03.263

Keyboard CHICONY KU-0420 USB 105KS Black Danish

KB.USB03.264

Keyboard CHICONY KU-0420 USB 105KS Black Czech

KB.USB03.265

Keyboard CHICONY KU-0420 USB 105KS Black Romanian

KB.USB03.266

Keyboard CHICONY KU-0420 USB 105KS Black Turkish

KB.USB03.267

Keyboard CHICONY KU-0420 USB 105KS Black UK

KB.USB03.268

Keyboard CHICONY KU-0420 USB 105KS Black French

KB.USB03.269

Keyboard CHICONY KU-0420 USB 105KS Black German

KB.USB03.270

Keyboard CHICONY KU-0420 USB 105KS Black Nordic

KB.USB03.271

Keyboard CHICONY KU-0420 USB Standard 105KS Black
Arabic/English

KB.USB03.272

Keyboard CHICONY WUG0570 RF2.4 105KS Black US
International with PB logo

KB.RF403.186

Keyboard CHICONY WUG0570 RF2.4 105KS Black
Spanish with PB logo

KB.RF403.187

Keyboard CHICONY WUG0570 RF2.4 105KS Black
Portuguese with PB logo

KB.RF403.188

Keyboard CHICONY WUG0570 RF2.4 105KS Black Italian
with PB logo

KB.RF403.189

Keyboard CHICONY WUG0570 RF2.4 105KS Black
Swedish with PB logo

KB.RF403.190

Keyboard CHICONY WUG0570 RF2.4 105KS Black Dutch
with PB logo

KB.RF403.191

Keyboard CHICONY WUG0570 RF2.4 105KS Black Swiss/
G with PB logo

KB.RF403.192

Keyboard CHICONY WUG0570 RF2.4 105KS Black
Belgium with PB logo

KB.RF403.193

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Component

Vendor

Description

Model

Part Number

108

Keyboard CHICONY WUG0570 RF2.4 105KS Black
Icelandic with PB logo

KB.RF403.194

Keyboard CHICONY WUG0570 RF2.4 105KS Black
Norwegian with PB logo

KB.RF403.195

Keyboard CHICONY WUG0570 RF2.4 105KS Black Hebrew
with PB logo

KB.RF403.196

Keyboard CHICONY WUG0570 RF2.4 105KS Black Polish
with PB logo

KB.RF403.197

Keyboard CHICONY WUG0570 RF2.4 105KS Black
Slovenian with PB logo

KB.RF403.198

Keyboard CHICONY WUG0570 RF2.4 105KS Black Slovak
with PB logo

KB.RF403.199

Keyboard CHICONY WUG0570 RF2.4 105KS Black
Russian with PB logo

KB.RF403.200

Keyboard CHICONY WUG0570 RF2.4 105KS Black
Hungarian with PB logo

KB.RF403.201

Keyboard CHICONY WUG0570 RF2.4 105KS Black Greek
with PB logo

KB.RF403.202

Keyboard CHICONY WUG0570 RF2.4 105KS Black Danish
with PB logo

KB.RF403.203

Keyboard CHICONY WUG0570 RF2.4 105KS Black Czech
with PB logo

KB.RF403.204

Keyboard CHICONY WUG0570 RF2.4 105KS Black
Romanian with PB logo

KB.RF403.205

Keyboard CHICONY WUG0570 RF2.4 105KS Black Turkish
with PB logo

KB.RF403.206

Keyboard CHICONY WUG0570 RF2.4 105KS Black UK with
PB logo

KB.RF403.207

Keyboard CHICONY WUG0570 RF2.4 105KS Black French
with PB logo

KB.RF403.208

Keyboard CHICONY WUG0570 RF2.4 105KS Black
German with PB logo

KB.RF403.209

Keyboard CHICONY WUG0570 RF2.4 105KS Black Nordic
with PB logo

KB.RF403.210

109
Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Component

Vendor

Description

Keyboard dongle
receiver

Chicony

Chicony Dangle Receiver USB external receiver

RV.11000.022

USB mouse

Chicony

Chicony optical mouse USB MSU0960

MS.11200.061

MCE remote
controller/
receiver

Philips

Philips Remote Controller RC2604307/01BG for EMEA ;pair
with RV.11000.007

EMEA Win7/Philips

RT.11300.021

Philips Remote Controller RC2604301/01B MSFT code
EMEA;pair with OVU430005

EMEA Win7 WMC

RT.11300.023

Philips Remote Controller RC2604302/01B MSFT code
US;pair with OVU430005

US Win7 WMC

RT.11300.022

Philips Remote Controller RC2604701/01B MSFT code
Japan; pair with OVU430005

US Win7 WMC

RT.11300.024

SMK Remote Controller US RRS9003-3406E SMK Quatro
Pulse;with Battery Pack

US Win7 WMC_SMK

RT.11300.025

SMK

Model

Part Number

Appendix C

Online Support Information
This section describes online technical support services available to help you repair your Acer products.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer branch offices and regional business units can access our website. However some information
sources will require a user ID and password. These can be obtained directly from Acer CSD Taiwan.
Acer's website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all Acer notebook, desktop and server
models including:
•

Service guides for all models

•

User's manuals

•

Training materials

•

BIOS updates

•

Software utilities

•

Spare parts lists

•

TABs (Technical Announcement Bulletin)

For these purposes, we have included a PDF file to facilitate the problem-free downloading of our technical
material.
Also available on this website are:
•

Detailed information on Acer's International Traveler's Warranty (ITW)

•

Returned material authorization procedures

•

An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

110

Index
A

checkpoints
boot block 62
DIM 66
overview 62
POST 64
CMOS clear 78
CMOS Setup Utility
access 12
Advanced BIOS Features menu 16
Advanced Chipset Features menu 17
BIOS Security Features menu 22
Exit Without Saving 24
Frequency/Voltage Control menu 21
Integrated Peripherals menu 18
Load Default Settings 24
navigation keys 13
overview 11
PC Health Status menu 20
Power Management Setup menu 19
Product Information menu 14
Save & Exit Setup 24
Standard CMOS Features menu 15
computer stand
location 6
remove 26
connectivity
Bluetooth 9
Ethernet 9
WLAN 9
connectivity features 2

AC power jack 4
ACPI, see Advanced Configuration Power
Interface 2
Advanced BIOS Features menu 16
Advanced Chipset Features menu 17
Advanced Configuration Power Interface
specifications 2
wake-up options 19
antivirus software 2
audio
headphone jack 5
line-in jack 4
line-out jack 4
microphone jack, left 4
microphone jack, right 5
specifications 9
troubleshooting 74
audio features 1

B
beep codes 76
BIOS
checkpoints 62
clear CMOS 78
crisis recovery disk 77
recovery 77
specifications 7
system passwords 22
version 14
BIOS Security Features menu 22
block diagram 79
Bluetooth
cable, part number 88
module, part number 85
module, remove 52
specifications 9
boot block
checkpoints 62
execute 77
boot sequence 16
brightness control keys 3

C
cable cover
location 4
capacitive keys 3
capacitive LED board
remove 59
card reader
location 4
supported cards 1

D
DIM checkpoints 66
disassembly procedures
Bluetooth module 52
capacitive LED board 59
computer stand 26
graphics card 37
guidelines 83
hard disk drive 40
heat sink fan 43
I/O cable cover 27
I/O cable plate 28
inverter board 42
inverter board bracket 37
LCD assembly 54
LCD board cover 58
LCD cable 58
light bars 60
main chassis 56
mainboard 47
memory 46
optical disc drive 29
power button assembly 53
power supply unit 49
preparatory steps 25

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

111

processor 44
rear cover 28
RTC battery 46
rubber feet 27
scaler board 31
tools 25
touchscreen control board 51
TV tuner card 36
USB/audio board 33
wall mount plate 35
webcam module 59
display
display by model 1
remove LCD assembly 54
remove LCD board cover 58
remove LCD cable 58

headphone jack 5
heat sink fan
cable connector 81
part number 86
remove 43
HSF, see heat sink fan 43

I
I/O cable cover
remove 27
I/O cable plate
remove 28
I/O ports
listing 1
Integrated Peripherals menu 18
inverter board
bracket, remove 37
part number 85
remove 42
supported models 10
inverter cable
part number 88

E
eSATA port 4
Ethernet
port location 4
specifications 9
Exit Without Saving menu 24
expansion slots
location 80
specifications 1
exploded view 84

K
keyboard
part number 89

L
LAN port
location 4
specifications 9
LCD board cover
remove 58
LCD cable
remove 58
LCD panel
part numbers 88
specifications 9, 10
light bars
cable, part number 88
remove 60
Load Default Settings menu 24

Field Replaceable Unit, see FRU list 83
Frequency/Voltage Control menu 21
FRU list
components list 85
exploded view 84
part number updates 83

G
graphics card
part number 85
remove 37

H
hard disk drive
configuration 15
part number 87
remove 40
SATA connectors 81
specifications 8
troubleshooting 73
hardware
configuration utility 11
exploded view 84
FRU list 83
information display 14
model configurations 95
specifications 7
status monitoring 20
troubleshooting 61
HDD, see hard disk drive 1
HDMI port 4
112

M
main chassis
remove 56
mainboard
component identification 80
part number 85
remove 47
specifications 2
troubleshooting 72
media storage 1
memory
check size 14
DIMM slots 81
part number 86
remove 46

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

specifications 1, 8
troubleshooting 72
microphone jack
left 4
right 5
model configurations 95
modem board
troubleshooting 74
monitor port 4
mouse
part number 91

webcam module 85
wireless LAN card 86
WLAN cable 88
PC Health Status menu 20
POST, see Power-On Self-Test 64
power
AC power jack 4
ACPI compliance 2
button assembly, part number 85
button assembly, remove 53
button/indicator 3
specifications 2
wake-up options 19
power management
configure 19
specifications 2
power supply unit
24-pin ATX connector 81
4-pin ATX connector 81
part number 89
remove 49
supported models 10
troubleshooting 75
Power-On Self-Test
beep codes 76
checkpoints 64
error messages 66
processor
check type/speed 14
part number 86
remove 44
socket 81
specifications 7
troubleshooting 72
Product Information menu 14
PS/2 keyboard port 4
PS/2 mouse port 4
PSU, see power supply unit 49

O
ODD bezel, remove 30
ODD, see optical disc drive 1
online support information 110
operating system 2
optical disc drive
bracket, remove 30
configuration 15
location 4
part number 87
remove 29
specifications 8
troubleshooting 73
OS support 2

P
part numbers
AC power cord 89
accessories 91
Bluetooth cable 88
Bluetooth module 85
graphics card 85
hard disk drive 87
HDD SATA cable 88
heat sink fan 86
inverter board 85
inverter cable 88
keyboard 89
LCD panel 88
light bar cable 88
mainboard 85
memory module 86
microphone cable 88
mouse 91
ODD SATA cable 88
optical disc drive 87
power button assembly 85
power button/LED cable 88
power supply unit 89
processor 86
screws 91
speaker cable 88
touchscreen control board 85
TV tuner card 86
USB Bluetooth cable 88
USB/audio board cable 88
webcam cable 88

R
rear cover
remove 28
Return Merchandise Authorization 83
RMA, see Return Merchandise Authorization 83
RTC battery
BIOS error 11
location 81
remove 46
RTC clock
RTC battery 81
troubleshooting 74
rubber feet
remove 27

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

113

T
Save & Exit Setup menu 24
scaler board
remove 31
security features 2
sepakers
location 3
serial-to-DVI port
cable, remove 47
location 4
soeakers
cable, part number 88
software specifications
operating system 2
speakers
remove 54
specifications
antivirus 2
audio 9
BIOS 7
Bluetooth 9
display 9, 10
Ethernet controller 9
hard disk drive 8
memory 8
optical disc drive 8
power supply unit 10
processor 7
system chipsets 7
webcam 9
WLAN controller 9
Standard CMOS Features menu 15
supervisor password 22
system architecture 79
system chipset 1
system chipsets 7
system date 15
system dimensions 2
system passwords
change 23
remove 23
set 23
system time 15
system views
front view 3
left view 4
rear view 6
right view 5

114

temperature
monitoring 20
touchscreen
by model 10
control board, part number 85
control board, remove 51
troubleshooting
BIOS checkpoints 62
BIOS recovery 77
clearing CMOS 78
component failure 72
hardware diagnostic procedure 61
online support information 110
POST error indicators 66
TV tuner card
part number 86
remove 36

U
undetermined problems 76
USB ports
bootable device 18
left 4
legacy device 18
right 5
USB/audio board
cable, part number 88
remove 33
user password 22

V
VGA port 4
video
troubleshooting 74
volume control keys 3

W
wall mount option 6
wall mount plate
remove 35
webcam
cable, part number 88
location 3
module, part number 85
module, remove 59
specifications 9
wireless LAN
cable, part number 88
card, part number 86
WLAN
specifications 9

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : No
Author                          : 9001011
Create Date                     : 2010:06:15 11:35:36Z
Modify Date                     : 2010:06:17 09:57:05+08:00
Tagged PDF                      : Yes
XMP Toolkit                     : Adobe XMP Core 4.2.1-c043 52.372728, 2009/01/18-15:08:04
Format                          : application/pdf
Creator                         : 9001011
Title                           : PB-Greenwood AIO SG.book
Creator Tool                    : FrameMaker 7.0
Metadata Date                   : 2010:06:17 09:57:05+08:00
Producer                        : Acrobat Distiller 9.0.0 (Windows)
Document ID                     : uuid:34df76c3-b3e3-428d-ab60-e3f1defea849
Instance ID                     : uuid:ff50a9ba-5de4-4705-91c6-d67d09591a5d
Page Mode                       : UseOutlines
Page Count                      : 122

EXIF Metadata provided by EXIF.tools

Packard Bell M3350 Users Manual PB Greenwood AIO SG

M3350 pb_sg_onetwo_l5350_l5351

M3350 to the manual 22280d5b-f95a-4153-b6c6-0ecb6e2edb95

Navigation menu

Versions of this User Manual:

Views

Navigation