Packard Bell M3350 Users Manual PB Greenwood AIO SG

M3350 pb_sg_onetwo_l5350_l5351

M3350 to the manual 22280d5b-f95a-4153-b6c6-0ecb6e2edb95

: Packard-Bell Packard-Bell-M3350-Users-Manual-466936 packard-bell-m3350-users-manual-466936 packard-bell pdf

Open the PDF directly: View PDF .
Page Count: 122 [warning: Documents this large are best viewed by clicking the View PDF Link!]

Packard Bell oneTwo M3350 / oneTwo M3351 /

oneTwo L5350 / oneTwo L5351

All-In-One Computer Service Guide

PRINTED IN TAIWAN

Service guide files and updates are available

on the Acer/CSD web site; for more

information, go to http://csd.acer.com.tw

ii Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Revision History

Refer to the table below for changes made on this version of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350

/ oneTwo L5351 All-In-One Computer Service Guide.

Date Chapter Updates

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide iii

Copyright

Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,

transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in

any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without

the prior written permission of Acer Incorporated.

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the

contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular

purpose. Any Acer Incorporated software described in this guide is sold or licensed "as is". Should the

programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its

dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential

damages resulting from any defect in the software.

Acer is a registered trademark of Acer Incorporated.

Other brand and product names are trademarks and/or registered trademarks of their respective holders.

iv Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Conventions

The following textual conventions are used in this service guide.

SCREEN MESSAGES Denotes actual messages that appear on screen.

NOTE Gives additional information related to the current topic.

WARNING Alerts you to any physical risk or system damage that might result from

doing or not doing specific actions.

CAUTION Gives precautionary measures to avoid possible hardware or software

problems.

IMPORTANT Reminds you to do specific actions relevant to the accomplishment of

procedures.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide v

Service Guide Coverage

This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION

decided for our "global" product offering. To better fit local market requirements and enhance product

competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on

card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic

service guide. In such cases, please contact your regional offices or the responsible personnel/channel to

provide you with further technical details.

FRU Information

Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available

on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in

the printed service guide. For AUTHORIZED SERVICE PROVIDERS, your office may have a DIFFERENT

part number code to those given in the FRU list of this printed service guide. You MUST use the list provided

by your regional Acer office to order FRU parts for repair and service of customer machines.

vi Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

vii Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Chapter 1 – Features and Specifications . . . . . . . . . . . . . . . . . . . . . . . 1

System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

System Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Chipsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Optical Disc Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Chapter 2 – System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CMOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Accessing the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Navigating through the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Chapter 3 – System Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Disassembly Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Pre-disassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Disassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Removing the Computer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Removing the I/O Cable Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Removing the Rubber Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Removing the Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Removing the I/O Cable Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Removing the Optical Disc Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Removing the Scaler Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing the USB/Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Removing the Wall Mount Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Removing the TV Tuner Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Removing the Graphics Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Removing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Removing the Inverter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Removing the Heat Sink Fan (HSF) Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Removing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Removing the Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Removing the RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Table of Contents

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide viii

Removing the Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Removing the Touchscreen Control Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Removing the Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Removing the Power Button Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Removing the LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Removing the Main Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Removing the LCD Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Removing the LCD Board Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Removing the Webcam Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Removing the Capacitive LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Removing the Light Bars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Chapter 4 – Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Hardware Diagnostic Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

POST Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Clearing CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Chapter 5 – System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Chapter 6 – Field Replaceable Unit (FRU) List . . . . . . . . . . . . . . . . . . . 83

Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Appendix A – Model Definitions and Configurations . . . . . . . . . . . . 94

Appendix B – Test Compatible Components . . . . . . . . . . . . . . . . . . . . 100

Approved Vendor List (AVL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Appendix C – Online Support Information . . . . . . . . . . . . . . . . . . . . . 110

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Table of Contents

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 1

This chapter lists the features and specifications of the Packard Bell oneTwo M3350 / oneTwo M3351 /

oneTwo L5350 / oneTwo L5351 AIO computer.

System Features

NOTE The items listed in this section are for reference only. The exact configuration of your PC depends

on the model purchased.

Component Description

Processor • Socket AM3, 941 pin contacts

• Supports the AMD Phenom™ II X3 or X4 Processors

Chipset nVIDIA GeForce 8200 (MCP78PV)

Memory • Number of DIMM slots: Four DDR3 DIMM slots

• Maximum memory: 8 GB (using four 2 GB modules)

PCI expansion options • One PCI Express x16 slot (for graphics card installation)

• One PCI Express x1 slot (for TV tuner card installation)

Display • ZX6350: 21.5-inch LCD panel

• ZX6351: 21.5-inch LCD touchscreen panel

• ZX4350: 23-inch LCD panel

• ZX4351: 23-inch LCD touchscreen panel

Audio • Two built-in 5W stereo speakers

• Realtek ALC888S 7.1+2 Channel High Definition Audio Codec

I/O ports • Right panel

– USB ports (two)

– Headphone jack

– Microphone jack

• Left panel

– HD dual digital TV tuner (optional)

– PS/2 keyboard and mouse ports

– Line-in, line-out, and microphone jacks

– Line-in and line-out jacks

– USB ports (four)

– eSATA port

– Ethernet jack (RJ-45)

– External display (VGA) port

– Serial-to-DVI port (optional)

– HDMI port

– PS/2 keyboard and mouse ports

Media storage • 3.5-inch 25.4 mm 5400/7200 rpm SATA hard disk drive (HDD)

• Slim type SATA optical disc drive (ODD)

Card reader • 9-in-1 card reader slot

• Supports MultiMediaCard (MMC), Reduced-Size MultiMediaCard

(RS-MMC), Secure Digital (SD), xD-Picture Card (xD), Secure Digital

High Capacity (SDHC), Memory Stick (MS), Memory Stick PRO

(MS PRO) cards, CompactFlash Type I and II (CF-I, CF-II), and

microdrives

Features and Specifications

Chapter 1

2 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Physical Specifications

Connectivity • Wired LAN: Onboard 10/100/1000 Ethernet support

• WLAN option: Mini Card wireless network adapter (802.11 b/g/n)

• WPAN option: Bluetooth® 2.1+EDR (Enhanced Data Rate)

• Integrated 2.0 MP webcam

Power supply 220 W power supply unit with PFC or non-PFC option (power factor

correction)

Operating system support • Microsoft Windows 7 (Home Premium x64/x86, Home Basic x86)

•FreeDOS

• Linux LL95

Antivirus software Norton Internet Security

Security • BIOS-based user and supervisor passwords

• Kensington lock

Power management ACPI 2.0-compliant

Aspect Description

System dimension (W × H × D) 107 × 445 × 560 mm (4.21 × 17.52 × 22.05 in)

Mainboard form factor Standard DTX

Mainboard dimensions (W × H) 200 × 244 mm

Component Description

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 3

System Tour

The pictures and tables in this section illustrate the physical outlook of the computer.

Front View

Item Icon Component

1Integrated webcam

2Display screen

3Speakers

4Power button/indicator

• Blue – System is in power-on mode

• Flashing blue – System is in standby mode

5Auxiliary lighting capacitive key

6LCD brightness capacitive key

7Decrease volume capacitive key

8Increase volume capacitive key

NOTE: Icons for the capacitive keys are only visible when the system

is turned on.

4 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Left View

Item Icon Component Item Icon Component

1Optical disc drive (ODD) 10 Ethernet port (RJ-45)

2I/O cable cover 11 USB ports

39-in-1 card reader 12 eSATA port

4HD dual digital TV tuner

(optional)

13 Serial-to-DVI port (optional)

5Line-in jack 14 Monitor port

6Line-out jack 15 HDMI port

7Microphone jack 16 PS/2 mouse port

8Line-in jack 17 PS/2 keyboard port

9Line-out jack 18 AC power jack

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 5

Right View

Item Icon Component

1Microphone jack

2Line-out jack

3USB ports

6 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Rear View

Item Icon Component

1Ventilation slots

2Mounting holes for wall mount option

3Computer stand

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 7

Hardware Specifications

Processor

AMD Phenom II Processors

AMD Athlon II Processors

Chipsets

BIOS

Item Specification

Series X3 X4

Model 700e 705e 900e 910e

Frequency 2.4 GHz 2.5 GHz 2.4 GHz 2.5 GHz

# of cores 3 3 4 4

L2 cache 1.5 MB 1.5 MB 2 MB 2 MB

L3 cache 6 MB 6 MB 6 MB 6 MB

Package type 45 nm 45 nm 45 nm 45 nm

Socket Socket AM3 Socket AM3 Socket AM3 Socket AM3

Max TDP 65 W 65 W 65 W 65 W

Item Specification

Series X2 X3 X4

Model 215 240 245 405e 600e 605e

Frequency 2.7 GHz 2.8 GHz 2.9 GHz 2.3 GHz 2.2 GHz 2.3 GHz

# of cores 2 2 2 3 4 4

L2 cache 1 MB 2 MB 2 MB 1.5 MB 2 MB 2 MB

Package type 45 nm 45 nm 45 nm 45 nm 45 nm 45 nm

Socket Socket AM3 Socket AM3 Socket AM3 Socket AM3 Socket AM3 Socket AM3

Max TDP 65 W 65 W 65 W 45 W 45 W 45 W

Item Specification

System chipset nVIDIA GeForce 8200 (MCP78PV)

I/O controller SIO ITE 8720

Item Specification

BIOS chip AMI BIOS

Setup utility CMOS Setup Utility

8 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Memory

Hard Disk Drive

Optical Disc Drive

Item Specification

Controller Integrated in the AMD processor

Number of DIMM slot 4

Maximum memory 8 GB (using four 2 GB modules)

Data rate 1333 MT/s

Supported capacities 1 or 2 GB

DIMM type 240-pin DDR3 SO-DIMM

Supported brands A-Data, Apacer, Kingston, Transcend, Unifosa, Samsung

Population rule You can install memory modules in any combination as long as they match the above

specifications.

Item Specification

Controller Integrated in the nVIDIA GeForce 8200 (MCP78PV)

Form factor 3.5-inch 9.5 mm

Interface SATA 2.0

Supported capacities

320 GB • Seagate Pharaoh (7200 rpm)

• HGST HDT721032SLA380 (7200 rpm)

• WD WD1600AAJS-22L7 (7200 rpm)

500 GB • WD WD5000AAKS-22M9A0 (7200 rpm)

640 GB • Seagate ST3640623AS (7200 rpm)

• HGST HDT721064SLA360 (7200 rpm)

• WD WD6400AAKS-22A7B2 (7200 rpm)

1 TB • Seagate ST31000528AS (7200 rpm)

• HGST HDT721010SLA360 (7200 rpm)

• WD WD10EADS-22M4B0 (5400 rpm) / WD1001FALS-22J7B0 (7200 rpm)

1.5 TB • Seagate ST31500341AS (7200 rpm)

• WD WD15EADS-22P8B0 (5400 rpm)

Item Specification

Controller Integrated in the nVIDIA GeForce 8200 (MCP78PV)

Type DVD-Super Multi double-layer or Blu-ray Disc combo drive option

Form factor Slim type

Tray height (mm)) 12.7 mm

Interface SATA

Supported models

DVD-Super Multi

double-layer drive

•HLDS GT31N

• PLDS DS-8A5SH

Blu-ray Disc

combo drive

• Panasonic UJ141AL/UJ240A

• HLDS CT21N

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 9

Ethernet

Wireless LAN

Bluetooth

Audio

Webcam

Item Specification

Controller Marvell 88E1116 Intel WG82567V Gigabit NIC

LAN protocol 10/100/1000 Mbps

LAN connector type RJ-45

Item Specification

Model Lite-On WN6607LH

Protocol 802.11 b/g/n

Form factor PCIe Mini Card

Item Specification

Model • Lite-On WB111C-C1

• Xavi BC10B-04C1

Version Bluetooth 2.1 + EDR

Item Specification

Controller Realtek ALC888S 7.1+2 Channel High Definition Audio Codec

Features • Two built-in 5W stereo speakers

• Right panel audio jacks

– Headphone jack

– Microphone jack

• Left panel audio jacks

– Line-in, line-out, and microphone jacks

– Line-in and line-out jacks

Item Specification

Resolution 2.0 MP

Supported models • Chicony CNFA21321004590L

• Park Orchid C04PL037F

• Primax 50-704A4WNT8

10 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

LCD Panel

Power Supply Unit

Item Specification

Model ZX6350 and ZX6351 ZX4350 and ZX4351

Screen size (diagonal, inch) 21.5-inch 23-inch

Type Wide XGA

Resolution 1920 × 1080

Backlight CCFL

Interface LVDS

Brightness (typical) 300 nits

Display colors 16.7M

Aspect ratio 16:9

Contrast ratio 1000:1

Response time (typical) 5 ms

Touchscreen • ZX6350: Yes

• ZX6351: No

• ZX4350: Yes

• ZX4351: No

Surface treatment AG type, 3H hard coating, Haze 25

Supported models •• LG LM230WF1

• Samsung LTM230HT01

• E-Turbo SR-230M182235D1 (touch

panel)

Inverter board •• Darfon VZ.13156.B01

• Sumida IV30260SPEC139

Item Specification

Output (max.) 220 W

Supported models • Lite-On PS-5221-06A1 / PE-5221-08AP / PS-5221-9AE

• Delta DPS-220UB-1 A / DPS-220UB A / DPS-220UB-2 B

• Chicony CPB09-D220R / CPB09-D220A / CPB09-D220E

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 11

CMOS Setup Utility

CMOS Setup Utility is a hardware configuration program built into the system ROM. Since most systems are

already properly configured and optimized, there is normally no need to run this utility.

You will need to run this utility under the following conditions:

• When changing the system configuration including:

• Setting the system time and date

• Configuring the system drives and peripherals

• Specifying the boot device sequence

• Configuring the power management modes

• Setting up system passwords or making other changes to the security setup

• When trying to resolve IRQ conflicts

• When a configuration error is detected by the system and you are prompted ("Run Setup" message) to

make changes to the BIOS settings.

The Setup Utility loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM.

This memory area is not part of the system RAM, which allows configuration data to be retained when power is

turned off. The values take effect when the system is booted. POST uses these values to configure the

hardware. If the values and the actual hardware do not agree, POST generates an error message. You must

run this utility to change the hardware settings from the default or current configuration.

IMPORTANT If you repeatedly receive “Run Setup” messages, the RTC battery located on the mainboard

(BT1) may be defective. In this case, the system cannot retain configuration values in CMOS.

Replace the RTC battery with a new one.

NOTE For ease of reading, CMOS Setup Utility will be simply referred to as “Setup” or “Setup Utility” in this

Service Guide.

System Utilities

Chapter 2

12 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Accessing the Setup Utility

1. Turn on the computer.

If the computer is already turned on, save your data and close all open applications, then restart the

computer.

2. During POST, press Delete.

If you fail to press Delete before POST is completed, you will need to restart the computer.

Use the Up/Down/Left/Right arrow keys to move between the menu options, then press Enter to execute that

option.

Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option. Other

options lead to dialog boxes that prompt you for information.

Some options (marked with a ) lead to submenus that enable you to change the values for the option. Use

the Up/Down/Left/Right arrow keys to scroll through the items in the submenu

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 13

Navigating through the Setup Utility

Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various

menu and submenu screens of the Setup Utility. The table below lists these legend keys and their respective

functions.

Setup Utility Menus

The Setup Utility has twelve menus for configuring the various system functions. These include:

Key Function

Up/Down/Left/

Right arrow keys

Move the cursor to the menu/field you want.The currently selected field will be highlighted.

Enter • To open the page for the currently selected menu/submenu

• To apply a field value.

PgUp and PgDn Move the cursor to the previous and next page of a multipage menu.

Home Move the cursor to the first page of a multipage menu.

End Move the cursor to the last page of a multipage menu.

+ and - To select a value for the currently selected field (only if it is user-configurable). Press these

keys repeatedly to display all possible entries. A parameter that is enclosed in square

brackets [ ] is user-configurable. Grayed-out parameters are not user-configurable for one

of the following reasons:

• The field value is auto-configured or auto-detected.·

• The field value is informational only.

• The field is password-protected.

Esc If you press this key:

• On one of the primary menu screens, the Exit menu displays.

• On a submenu screen, the previous screen displays.

• When you are making selections from a pop-up menu, closes the pop-up without making

a selection.

F1 To bring up the General Help window. The General Help window describes other Setup

navigation keys that are not displayed on the legend bar.

F9 Press to load default system values.

F10 Press to save changes and close the Setup Utility.

• Product Information

• Standard CMOS Features

• Advanced BIOS Features

• Advanced Chipset Features

• Integrated Peripherals

• Power Management Setup

• PC Health Status

• Frequency/Voltage Control

• BIOS Security Features

• Load Default Settings

• Save & Exit Setup

• Exit Without Saving

NOTES • The screenshots used in this section are for illustration only. The values displayed may not be

the same as those in your computer.

• In the descriptive tables following each of the menu screen illustrations, settings in boldface are

the default and suggested settings.

14 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Product Information

.

Field Description

Processor Type Type of processor installed on the system

Processor Speed Speed of the processor installed on the system

System Memory Size of system memory detected during boot-up

Product Name Official model name of the computer.

System Serial Number System serial number.

System BIOS Version Current system BIOS version

BIOS Release Date Date when the CMOS setup utility was released.

Asset Tag Number System asset tag number

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 15

Standard CMOS Features

Field Description Value

System Date Sets the system date. MM/DD/YYYY 

(month/day/year)

System Time Sets the system time. HH:MM:SS

(hour:minute:second)

AHCI Port 1–4 Your computer supports four SATA channels, each channel allows one SATA device to be

installed. Press Enter to display the individual configuration screen of installed SATA

drive(s).

Halt On Determines whether the system will stop for an error during the

POST. Options include:

• All Errors - Any error detected will pause the system.

• No Errors - BIOS will ignore any errors detected during

POST

• All, but Keyboard - If a keyboard error is detected, BIOS will

pause the system.

All Errors

No Errors

All, But Keyboard

16 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Advanced BIOS Features

Field Description Value

Quick Boot When enabled, the system starts up more quickly be elimination some of

the POST routines. Enabled

Disabled

Quiet Boot When enabled, BIOS will show a full screen logo when booting; if

disabled, BIOS will show the diagnostic POST screen when booting. Enabled

Disabled

1st/2nd/3rd/4th

Boot Device

Displays the device assigned to the specified boot sequence. The Setup Utility attempts

to boot the operating system in this order. By default, the computer searches for boot

devices in the following order:

• Hard disk

• Optical drive (CD/DVD)

• Removable device

• Network boot (LAN)

Hard Disk Drive

Priority

Press Enter to specify the boot device priority sequence for the installed hard drive(s).

Optical Disk Drive

Priority

Press Enter to specify the boot device priority sequence for the installed optical drive.

Removable Device

Priority

Press Enter to specify the boot device priority sequence for removable drives.

Network Device

Priority

Press Enter to specify the boot device priority sequence foe available network drives.

Bootup Num-Lock If you set this item to On, the keyboard Num Lock key will be active when

the computer boots up. On

Off

Boot Sector Virus

Protection

If set to Disabled, when anything attempts to access the boot sector or

hard disk partition table, there will be no warning message.

Enabled

Disabled

USB Beep

Message

Select whether to allow the BIOS to emit error beeps or display error

messages during USB device enumeration.

Enabled

Disabled

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 17

Advanced Chipset Features

Field Description Value

AMD Cool ’n’

Quiet

Select whether to enable the AMD Cool 'N' Quiet Technology. This

technology allows a compliant OS to dynamically adjust the system

voltage and core frequency for reduced heat and noise emission.

Enabled

Disabled

AMD-V Select whether to enable the AMD-V Technology. This technology

allows a single platform to run multiple operating systems in

independent partitions.

Enabled

Disabled

Memory Hole

Remapping

When enabled, some or all of the memory between the 2 GB and

4 GB limits to addresses above 4 GB. This is a workaround for the

PCI hole or PCI memory hole which is a limitation of 32-bit hardware

and 32-bit operating systems that causes a computer to appear to

have less memory available than is physically installed.

Note: This feature is useful for systems running on 64-bit OS and

those 32-bit systems that support the Physical Address Extension

method.

Enabled

Disabled

Hybrid SLI Select whether to enable the Hybrid SLI technology when a nVIDIA

graphics card is installed. Hybrid SLI increases graphics

performance with GeForce® Boost and provides intelligent power

management with HybridPower™.

Enabled

Disabled

Primary Video When a graphics card is installed, you have the option to select

which graphics controller to activate.

Note: When this field is set to Auto, the graphics controller priority

sequence is: PCIE, Onboard, then PCI.

Auto

PCIE

Onboard

PCI

UMA Frame Buffer

Size

When a graphics card is installed, you can select how the system

video memory (frame buffer) is allotted. Auto

32 MB

64 MB

128 MB

256 MB

Current UMA Size Displays the size of video memory (located in upper memory area–UMA) detected during

boot-up.

18 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Integrated Peripherals

Field Description Value

Onboard SATA

Controller

Enables or disables the onboard SATA controller. Enabled

Disabled

Onboard SATA

Mode

Set the operating mode for the onboard SATA controller. Native IDE

Onboard USB

Controller

Enables or disables the onboard USB controller. Enabled

Disabled

Legacy USB

Support

Enables or disables support for a USB mouse and USB keyboard. When

enabled, any attached USB mouse or USB keyboard can control the

system even when there is no USB driver loaded onto the system.

Enabled

Disabled

USB Storage

Emulation

If set to Auto, a USB devices with a capacity of equal or less than 2 GB

will be emulated as a bootable floppy disk. Auto

Floppy

Hard Disk

Onboard Graphics

Controller

Enables or disables the onboard graphics controller. Enabled

Disabled

Onboard Audio

Controller

Enables or disables the onboard audio controller. Enabled

Disabled

Onboard LAN

Controller

Enables or disables the onboard LAN controller. Enabled

Disabled

Onboard LAN

Option ROM

Enables or disables the onboard LAN option ROM function. Enabled

Disabled

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 19

Power Management Setup

Field Description Value

ACPI Suspend

Mode

Use this item to define how your system suspends. Default value is S3

(STR), the suspend mode is suspend to RAM, i.e., the system shuts

down with the exception of a refresh current to the system memory.

S3 (STR)

S1 (POS)

Deep Power Off

Mode

Enables or disables compliance to the Energy-using Products Lot 6

Directives (EuP Lot 6). Enabled

Disabled

Power On by RTC

Alarm

Enables or disables the system to wake up from a power-saving mode

when an RTC alarm occurs.

Enabled

Disabled

Power On by PCIE

Devices

Enables or disables the system to wake up from a power-saving mode

when an event occurs on an installed PCI Express device.

Enabled

Disabled

Power On by PCI

Devices

Enables or disables the system to wake up from a power-saving mode

when an event occurs on an installed PCI device.

Enabled

Disabled

Power On by

Modem Ring

Enables or disables the system to wake up from a power-saving mode

when a modem signal is received. network message

Enabled

Disabled

Power On by

Onboard LAN

Enables or disables the system to wake up from a power-saving mode

when the onboard LAN controller received a network message.

Enabled

Disabled

Wake Up by PS/2

KB/Mouse

Enables or disables the system to wake up from a power-saving mode

when a PS/2 keyboard or mouse is used. Enabled

Disabled

Wake Up by USB

KB/Mouse Enables or disables the system to wake up from a power-saving mode

when a USB keyboard or mouse is used. Enabled

Disabled

Restore On AC

Power Loss

Select the power state when an AC power loss occurs.

• Off - The computer remains off until the power button is pressed.

• Last State - The computer reverts to the last power state before the

power loss occurred.

• On - The computer switches back on after the AC power loss.

Power Off

Power On

Last State

20 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

PC Health Status

Field Description Value

CPU Temperature

System Temperature

CPU Fan Speed

System Fan Speed

CPU Core

+1.1V

+3.30V

+5.00V

+12.0V

5VSB

VBAT

These items lets you monitor the parameters for critical voltages, temperatures and

fan speeds.

Smart Fan When enabled, fan speed will speed up or slow down depending on

the system temperature. Enabled

Disabled

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 21

Frequency/Voltage Control

Field Description Value

Enable Clock to All

DIMM/PCI

When enabled, clock signals will be sent to the PCI and memory

slots regardless of whether the slot is occupied or not. Enabled

Disabled

Spread Spectrum When the mainboard's clock generator pulses, the extreme values of

the pulses creates EMI (electromagnetic interference). Set this field

to Enabled to reduce this EMI level. This reduces interference

problems with other electronics in the area.

Note: Remember to disable the Spread Spectrum feature if you are

overclocking. A slight jitter can introduce a temporary boost in clock

speed causing the overclocked processor to lock up.

Enabled

Disabled

22 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

BIOS Security Features

Note the following before you define a system password:

• The maximum length of password contains 8 alphanumeric characters. The following keys are valid:

– A-Z, a-z (case-insensitive)

– 0-9

– ` - + [ ] \ ; ' , . /,

– Special keypad characters: 0-9 / * - +

• When you are prompted to enter a password, you have three tries before the system halts. Do not forget

your password. If you forget your password, you may have to return your computer to your dealer to reset

it.

Field Description Value

Supervisor Password Displays the supervisor password status. When set to Installed, this

password will allow the user to access and change all settings in the

Setup Utility.

Installed

Not Installed

User Password Displays the user password status. Only the following menus will be

accessible when this password is set as Installed:

• System Date and System Time

• Exit Without Saving

Change Supervisor

Password

Press Enter to change the supervisor password.

Change User

Password

Press Enter to change the user password.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 23

To set a system password:

1. Select Change Supervisor Password or Change User Password, then press Enter.

The password box appears.

2. Type a password then press Enter.

3. Retype the password to verify the first entry, then press Enter.

You will be prompted to save the new password.

4. Press Enter.

5. Press F10 to save the password and close the Setup Utility.

To change a system password:

1. Select Change Supervisor Password or Change User Password, then press Enter.

The password box appears.

2. Type the original password, then press Enter.

3. Type a new password, then press Enter.

4. Retype the new password to verify the first entry, then press Enter.

You will be prompted to save the new password.

5. Press Enter.

6. Press F10 to save the password and close the Setup Utility.

To remove a system password:

1. Select Change Supervisor Password or Change User Password, then press Enter.

The password box appears.

2. Type the original password, then press Enter.

3. Press Enter twice without entering anything in the new and confirm password fields.

You will be prompted to confirm the password removal.

4. Press Enter.

5. Press F10 to save the changes you made and close the Setup Utility.

NOTE You need to set a supervisor password first before setting the user password.

IMPORTANT Be very careful when typing your password because the characters do not appear on the

screen. Only shaded blocks representing each typed character are visible.

NOTE When the supervisor password is removed, the user password will also be remove.

24 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Load Default Settings

Execute this menu to load the factory-default settings for all Setup parameters. Keyboard shortcut: F9

Perform the steps below to load the system default settings:

1. Select Load Default Settings, then press Enter.

You will be prompted to load the system defaults.

2. Select OK, then press Enter.

3. Press F10 to save the changes you made and close the Setup Utility.

Save & Exit Setup

Execute this menu to save the changes made and closes the Setup Utility. Keyboard shortcut: F10

Exit Without Saving

Execute this menu to closes the Setup Utility without making any changes.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 25

This chapter provides step-by-step instructions on how to disassemble the computer for maintenance and

troubleshooting purposes.

Disassembly Tools

In performing the disassembly process, you will need the following tools:

• Wrist-grounding strap and conductive mat for preventing electrostatic discharge

• Philips screwdriver

• Hex screwdriver

• Flat screwdriver

Pre-disassembly Procedure

Before proceeding with the disassembly procedure, perform the steps listed below:

1. Make sure that the optical disc drive and the card reader slot are empty.

2. Turn off the power to the computer and all peripherals.

3. Unplug the power cord from the computer.

4. Unplug the network cable and all connected peripheral devices from the computer.

5. Place the computer on a flat, steady surface with the rear cover facing upward.

NOTES • To reinstall the system components and assemble the unit, perform the disassembly procedures in

reverse.

• The screws for the different components vary in size. During the disassembly process, group the

screws with their corresponding components to avoid mismatches when putting back the

components.

System Disassembly

Chapter 3

26 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Disassembly Procedures

Removing the Computer Stand

1. Perform the “Pre-disassembly Procedure” on page 25.

2. Use a flat screwdriver to pry off the plastic shell covering the computer stand screws.

3. Remove the screws securing the computer stand.

4. Remove the computer stand.

Quantity Color Torque Part Number

6Black 4.0–4.5 kgf-cm 86.00N85.266

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 27

Removing the I/O Cable Cover

1. Use a flat screwdriver to pry off the I/O cable cover.

2. Remove the I/O cable cover

Removing the Rubber Feet

1. Perform the “Pre-disassembly Procedure” on page 25.

2. Use a flat screwdriver to pry off the rubber feet from the computer base.

28 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Rear Cover

1. Remove the computer stand by following the procedure described on page 26.

2. Remove the I/O cable cover and the rubber feet by following the procedures described on page 27.

3. Use a flat screwdriver to carefully pry loose the rear cover from the front bezel.

The picture below shows the location of the plastic snaps securing the rear cover to the front bezel.

4. Toggle the cover from left to right to loosen its hold on the front bezel, then detach the rear cover.

Removing the I/O Cable Plate

1. Remove the rear cover by following the procedure described in the previous section.

2. Push the latch to disengage the I/O cable plate from the main chassis.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 29

3. Remove the I/O cable plate.

Removing the Optical Disc Drive

1. Remove the rear cover by following the procedure described on page 28.

2. Remove the screw securing the ODD.

3. Slide the ODD outward, then disconnect the ODD SATA cable from the drive.

Quantity Color Torque Part Number

1Black 4.0–4.5 kgf-cm 86.00B75.240

30 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

4. Remove the ODD from the main chassis.

5. Remove the screw securing the ODD bracket.

6. Detach the ODD bezel from the module.

Quantity Color Torque Part Number

1Silver 1.3–1.5 kgf-cm 86.7A122.4R0

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 31

Removing the Scaler Board

1. Remove the rear cover by following the procedure described on page 28.

2. Remove the screw securing the scaler board cover.

3. Slide the scaler board cover towards the speaker area to disengage the cover tabs from the main chassis,

then remove the scaler board cover.

4. Disconnect all the cables from the scaler board.

Quantity Color Torque Part Number

1Black 4.0–4.5 kgf-cm 86.00B75.240

32 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

5. Remove the screws securing the scaler board.

6. Remove the scaler board.

Quantity Color Torque Part Number

4Black 4.0 kgf-cm 86.00B75.240

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the

above image. Follow local regulations for disposing this type of circuit board.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 33

Removing the USB/Audio Board

1. Remove the rear cover by following the procedure described on page 28.

2. Remove the screw securing the USB/audio board cover.

3. Slide the USB/audio board cover outward to disengage the cover tabs from the main chassis, then

remove the USB/audio board cover.

4. Disconnect the two cables from the USB/audio board.

Quantity Color Torque Part Number

1Black 4.0–4.5 kgf-cm 86.00B75.240

34 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

5. Remove the screws securing the USB/audio board.

6. Slide the USB/audio board out of its tabs.

Quantity Color Torque Part Number

2Black 4.0 kgf-cm 86.00B75.240

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the

above image. Follow local regulations for disposing this type of circuit board.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 35

Removing the Wall Mount Plate

1. Remove the rear cover by following the procedure described on page 28.

2. Remove the screws securing the wall mount plate.

3. Slide the wall mount plate towards the HDD area to disengage the plate tabs from the main chassis, then

remove the wall mount plate.

Quantity Color Torque Part Number

2Black 4.0–4.5 kgf-cm 86.00B75.240

36 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the TV Tuner Card

1. Remove the wall mount plate by following the procedure described in the previous section.

2. Disconnect the TV tuner card cable.

3. Remove the screw securing the TV tuner card bracket.

4. Disconnect TV tuner card from its expansion slot.

Quantity Color Torque Part Number

1Black 4.0–4.5 kgf-cm 86.00B75.240

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 37

Removing the Graphics Card

1. Remove the wall mount plate by following the procedure described on page 35.

2. Remove the screw securing the inverter board cover.

3. Remove the inverter board cover.

4. Disconnect the HDMI cable from the graphics card.

Quantity Color Torque Part Number

1Black 4.0–4.5 kgf-cm 86.00B75.240

38 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

5. Remove the hex screws securing the serial-to-DVI cable.

6. Disconnect the serial-to-DVI cable from the graphics card.

7. Disconnect the graphics card assembly from its expansion slot.

Quantity Color Torque Part Number

2Silver 4.5 kgf-cm 86.80536.7R2

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 39

8. Remove the screw securing the graphics card bracket.

9. Disconnect the graphics card from its riser board.

10. Remove the screws securing the graphics card riser board.

Quantity Color Torque Part Number

1Black 4.0–4.5 kgf-cm 86.00B75.240

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the

above image. Follow local regulations for disposing this type of circuit board.

Quantity Color Torque Part Number

2Black 4.0–4.5 kgf-cm 86.00B75.240

40 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

11. Remove the graphics card riser board from its bracket.

Removing the Hard Disk Drive

1. Remove the graphics card by following the procedure described on page 37.

2. Disconnect the power and SATA cables from the hard drive.

3. Slide the HDD assembly outward to disengage the assembly from the main chassis, then remove the

HDD assembly.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 41

4. Disconnect the HDD SATA cable from the mainboard.

5. Remove the screws securing the hard drive to its cage.

6. Use a small metal screwdriver to push the hard drive out of its cage (a), then pull out the drive out (b).

Quantity Color Torque Part Number

4Silver 4.0–4.5 kgf-cm 86.00J44.C60

42 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Inverter Board

1. Remove the wall mount plate by following the procedure described on page 35.

2. Remove the inverter board cover by following steps 2 and 3 on page 37.

3. Disconnect all cables from the inverter board.

4. Remove the screws securing the inverter board.

Quantity Color Torque Part Number

3Black 4.0 kgf-cm 86.00B75.240

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 43

5. Remove the inverter board.

Removing the Heat Sink Fan (HSF) Assembly

1. Remove the wall mount plate by following the procedure described on page 35.

2. Disconnect the HSF cable from its mainboard connector.

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the

above image. Follow local regulations for disposing this type of circuit board.

44 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

3. Loosen the HSF's spring-loaded screws in a diagonally opposite pattern (an "X" pattern).

4. Remove the HSF assembly.

Removing the Processor

1. Remove the HSF assembly by following the procedure described on the previous section.

2. Press down the socket lever, then move it left to release.

Quantity Color Torque Part Number

4Silver 4.0–4.5 kgf-cm –

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 45

3. Rotate the socket lever to the open position.

4. Gently lift the processor out of its socket.

CAUTION DO NOT lay the processor on its base to avoid bending or damaging the pins underneath it.

IMPORTANT When installing a processor:

• Note the golden arrow on the corner to make sure the processor is properly oriented over

the socket.

• Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any

thermal grease residue. Wipe the die surface several times to make sure that no particles

or dust contaminants are evident. Allow the alcohol to evaporate before continuing. Apply

just enough thermal grease to evenly coat the surface of the processor die.

46 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the Memory Modules

1. Remove the wall mount plate by following the procedure described on page 35.

2. Open the holding clips securing the memory modules (a), then remove the memory modules from the

DIMM slots (b).

Removing the RTC Battery

1. Remove the wall mount plate by following the procedure described on page 35.

2. Detach the socket latch from the RTC battery.

3. Remove the RTC battery from its socket.

The RTC battery has been highlighted with a yellow circle in the above image. Detach the RTC

battery and follow local regulations for disposing it.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 47

Removing the Mainboard

1. Remove the TV tuner card by following the procedure described on page 36.

2. Remove the graphics card by following the procedure described on page 37

3. Remove the hard drive by following the procedure described on page 40.

4. Remove the HSF assembly by following the procedure described on page 43.

5. Remove the processor by following the procedure described on page 44.

6. Remove the memory modules by following the procedure described on page 46.

7. Remove the RTC battery by following the procedure described on the previous section.

8. Remove the hex screws securing the serial-to-DVI cable.

9. Detach the serial-to-DVI cable from the I/O port panel bracket.

Quantity Color Torque Part Number

2Silver 4.5 kgf-cm 86.80536.7R2

48 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

10. Disconnect all cables from the upper edge area of the mainboard.

11. Disconnect the 4-pin and 20-pin ATX power cables from their mainboard connectors.

a. Press the top portion of the cable’s retaining latch

b. Pull the cable straight up from its connector.

12. Remove the screws securing the mainboard.

Quantity Color Torque Part Number

6Black 4.0 kgf-cm 86.00B75.240

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 49

13. Remove the mainboard.

Removing the Power Supply Unit

1. Disconnect the scalar board power cable by performing steps 1–4 of the scalar board removal procedure

on page 31.

2. Disconnect the hard drive power cable by performing steps 1 and 2 of the HDD removal procedure on

page 40.

3. Disconnect the ATX power cables by performing step 11 of the mainboard removal procedure on page 48.

4. Remove the screws securing the PSU to the main chassis.

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the

above image. Follow local regulations for disposing this type of circuit board.

Quantity Color Torque Part Number

3Silver 4.0 kgf-cm 86.00J44.C60

50 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

5. Remove the screws securing the PSU bracket.

6. Detach the PSU bracket from the power supply unit.

7. Remove power supply unit from the front bezel and lay it down beside the system.

Some PSU connector cables are still secured underneath the main chassis so you won’t be able to

remove the PSU completely

Quantity Color Torque Part Number

2 (#1-2) Black 4.0 kgf-cm 86.00J44.C60

1 (#3) Black 4.0 kgf-cm 86.3AR26.8R0

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 51

Removing the Touchscreen Control Board

1. Remove the PSU by following the procedure described on page 49.

2. Detach the black tape from the touchscreen control board cables.

3. Push the tabs securing the touchscreen control board.

4. Remove the touchscreen control board and turn it over to expose the cable connectors underneath it.

A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the

above image. Follow local regulations for disposing this type of circuit board.

52 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

5. Disconnect all cables from the touchscreen control board.

Removing the Bluetooth Module

1. Remove the PSU by following the procedure described on page 49.

2. Push the tabs securing the Bluetooth module.

3. Remove the Bluetooth module from the front bezel and turn it over to expose the cable connector

underneath it.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 53

4. Disconnect the Bluetooth cable from the module.

Removing the Power Button Assembly

1. Remove the PSU by following the procedure described on page 49.

2. Push the tabs securing the power button assembly.

3. Remove the power button assembly from the front bezel.

54 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the LCD Assembly

1. Remove the I/O cable plate by following the procedure described on page 28.

2. Remove the optical drive by following the procedure described on page 29.

3. Remove the scaler board by following the procedure described on page 31

4. Remove the USB/audio board by following the procedure described on page 33.

5. Remove the mainboard by following the procedure described on page 47.

6. Remove the PSU by following the procedure described on page 49.

7. Disconnect the IR cable from the front bezel.

8. Disconnect the light bar cables from the light bars.

9. Remove the speakers.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 55

10. Disconnect the capacitive LED board cable.

11. Disconnect the webcam cable.

12. Remove the screws securing the main chassis.

Quantity Color Torque Part Number

5Black 4.0 kgf-cm 86.3AR26.8R0

56 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

13. Push back the plastic snaps securing the LCD assembly to the front bezel.

14. Detach the LCD assembly from the front bezel.

Removing the Main Chassis

1. Remove the LCD assembly by following the procedure described on page 54.

2. Remove the screws securing the main chassis to the LCD module.

Quantity Color Torque Part Number

4Black 4.0 kgf-cm 86.00B75.240

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 57

3. Remove the main chassis from the LCD module and lay it down beside the LCD module.

4. Release the inverter cables from the main chassis.

5. Remove the tapes securing the system cables, then release the cables from their main chassis latches.

58 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Removing the LCD Cable

1. Remove the main chassis by following the procedure described on page 56.

2. Remove the tapes securing the LCD cable (a), then disconnect the cable from the LCD board (b).

Removing the LCD Board Cover

1. Remove the main chassis by following the procedure described on page 56.

2. Remove the screws securing the LCD board cover.

3. Remove the LCD board cover.

Quantity Color Torque Part Number

3Silver – –

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 59

Removing the Webcam Module

1. Remove the LCD assembly by following the procedure described on page 54.

2. Push the tabs securing the webcam module.

3. Push the tabs securing the webcam module, then remove the module from the front bezel.

Removing the Capacitive LED Board

1. Remove the LCD assembly by following the procedure described on page 54.

2. Remove the capacitive LED board cover.

60 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

3. Pry the capacitive LED board from the front bezel.

Removing the Light Bars

1. Remove the LCD assembly by following the procedure described on page 54.

2. Push the tabs securing both ends of the two light bars.

3. Remove the light bars from the front bezel.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 61

This chapter lists the POST error indicators and BIOS beep codes, as well general troubleshooting

instructions.

Hardware Diagnostic Procedure

1. Obtain as much detail as possible about the symptoms of the system failure.

2. Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the

same operation.

3. Refer to “Power System Check” procedure on the next section and the “Beep Codes” section on page 76

to determine which corrective action to take.

System Check Procedures

Power System Check

If the system can be powered on, skip this section. Proceed to the “System Internal Inspection” procedure on

the next page.

If the system will not power on, do the following:

• Check if the power cable is properly connected to the AC power jack and a functional AC power source.

• Check if the voltage selector switch is set to the correct voltage setting.

System External Inspection

1. Inspect the power and LED indicators on the front panel. Go to “Front View” section on page 3 for the

location and description of the LED behaviour.

2. Make sure that the ventilation slots on the rear panel are not blocked.

3. Make sure that there is no point of contact in the system that can cause a power short.

If the cause of the failure is still can not be determined, perform the “System Internal Inspection”

procedure described on the next page.

IMPORTANT The diagnostic tests described in this chapter are only intended to test Acer products.

Non-Acer products, prototype cards, or modified options can give false errors and invalid

system responses.

Troubleshooting

Chapter 4

62 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

System Internal Inspection

1. Turn off the power to the computer and all peripherals.

2. Unplug the power cord from the computer.

3. Unplug the network cable and all connected peripheral devices from the computer.

4. Place the computer on a flat, steady surface.

5. Remove the side panel as described in page 20.

6. Verify that the processor, memory module(s), and expansion board(s) are properly seated.

7. Verify that all power and data cables are firmly and properly attached to the installed drives.

8. Verify that all cable connections inside the system are firmly and properly attached to their appropriate

mainboard connectors.

9. Verify that all components are Acer-qualified and supported.

10. Reinstall the side panel.

11. Power on the system.

If the cause of the failure is still can not be determined, review the POST messages and BIOS

checkpoints during the system startup.

Checkpoints

A checkpoint is either a byte or word value output to I/O port 80h. The BIOS outputs checkpoints during

bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoints

are very useful in aiding software developers or technicians in debugging problems that occur during the

pre-boot process.

Viewing BIOS Checkpoints

Viewing all checkpoints generated by the BIOS requires a checkpoint card, also referred to as a POST card or

POST diagnostic card. These are ISA or PCI add-in cards that show the value of I/O port 80h on a LED

display. Checkpoints may appear on the bottom right corner of the screen during POST. This display method is

limited, since it only displays checkpoints that occur after the video card has been activated.

Boot Block Initialization Code Checkpoints

The boot block initialization code sets up the chipset, memory, and other components before system memory

is available. The following table describes the type of checkpoints that may occur during the boot block

initialization portion of the BIOS.

NOTE Please note that checkpoints may differ between different platforms based on system

configuration. Checkpoints may change due to vendor requirements, system chipset or option

ROMs from add-in PCI devices.

Checkpoint Description

Before D1 Early chipset initialization is done. Early super I/O initialization is done including RTC and

keyboard controller. NMI is disabled.

D1 Perform keyboard controller BAT test. Check if waking up from power management

suspend state. Save power-on CPUID value in scratch CMOS.

D0 Go to flat mode with 4GB limit and GA20 enabled. Verify the bootblock checksum.

D2 Disable CACHE before memory detection. Execute full memory sizing module. Verify that

flat mode is enabled.

D3 If memory sizing module not executed, start memory refresh and do memory sizing in

bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that flat

mode is enabled.

D4 Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 63

Boot Block Recovery Code Checkpoints

The boot block recovery code gets control when the BIOS determines that a BIOS recovery is required

because the user has forced the update or the BIOS checksum is corrupt. Refer to “BIOS Recovery” section

on page 77 for more information. The following table describes the type of checkpoints that may occur during

the boot block recovery portion of the BIOS.

D5 Bootblock code is copied from ROM to lower system memory and control is given to it.

BIOS now executes out of RAM.

D6 Both key sequence and OEM specific method is checked to determine if BIOS recovery is

forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to

checkpoint E0. See the “Boot Block Recovery Code Checkpoints” section for more

information.

D7 Restore CPUID value back into register. The Bootblock Runtime interface module is

moved to system memory and control is given to it. Determine whether to execute serial

flash.

D8 The Runtime module is uncompressed into memory. CPUID information is stored in

memory.

D9 Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into memory.

Leaves all RAM below 1 MB Read-Write including E000 and F000 shadow areas but

closing SMRAM.

DA Restore CPUID value back into register. Give control to BIOS POST

(ExecutePOSTKernel). See the “POST Code Checkpoints” section for more information.

Checkpoint Description

E0 Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized. DMA

controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled.

E9 Set up floppy controller and data. Attempt to read from floppy.

EA Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.

EB Disable ATAPI hardware. Jump back to checkpoint E9.

EF Read error occurred on media. Jump back to checkpoint EB.

E9 or EA Determine information about root directory of recovery media.

F0 Search for pre-defined recovery file name in root directory.

F1 Recovery file not found.

F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file.

F3 Start reading the recovery file cluster by cluster.

F5 Disable L1 cache.

FA Check the validity of the recovery file configuration to the current configuration of the flash

part.

FB Make flash write enabled through chipset and OEM specific method. Detect proper flash

part. Verify that the found flash part size equals the recovery file size.

F4 The recovery file size does not equal the found flash part size.

FC Erase the flash part.

FD Program the flash part.

FF The flash has been updated successfully. Make flash write disabled. Disable ATAPI

hardware. Restore CPUID value back into register. Give control to F000 ROM at

F000:FFF0h.

Checkpoint Description

64 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

POST Code Checkpoints

The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The

following table describes the type of checkpoints that may occur during the POST portion of the BIOS.

Checkpoint Description

03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST, Runtime

data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS

as mentioned in the Kernel Variable "wCMOSFlags."

04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is

OK. Verify CMOS checksum manually by reading storage area.

If the CMOS checksum is bad, update CMOS with power-on default values and clear

passwords. Initialize status register A.

Initializes data variables that are based on CMOS setup questions.

Initializes both the 8259 compatible PICs in the system

05 Initializes the interrupt controlling hardware (generally PIC) and interrupt vector table.

06 Do R/W test to CH-2 count reg. Initialize CH-0 as system timer.Install the POSTINT1Ch

handler. Enable IRQ-0 in PIC for system timer interrupt. Traps INT1Ch vector to

"POSTINT1ChHandlerBlock."

08 Initializes the CPU. The BAT test is being done on KBC. Program the keyboard controller

command byte is being done after Auto detection of KB/MS using AMI KB-5.

0A Initializes the 8042 compatible Key Board Controller.

0B Detects the presence of PS/2 mouse.

0C Detects the presence of Keyboard in KBC port.

0E Testing and initialization of different Input Devices. Also, update the Kernel Variables.

Traps the INT09h vector, so that the POST INT09h handler gets control for IRQ1.

Uncompress all available language, BIOS logo, and Silent logo modules.

13 Early POST initialization of chipset registers.

24 Uncompress and initialize any platform specific BIOS modules. GPNV is initialized at this

checkpoint.

30 Initialize System Management Interrupt.

2A Initializes different devices through DIM.

See DIM Code Checkpoints section for more information.

2C Initializes different devices. Detects and initializes the video adapter installed in the

system that have optional ROMs.

2E Initializes all the output devices.

31 Allocate memory for ADM module and uncompress it. Give control to ADM module for

initialization. Initialize language and font modules for ADM. Activate ADM module.

33 Initializes the silent boot module. Set the window for displaying text information.

37 Displaying sign-on message, CPU information, setup key message, and any OEM

specific information.

38 Initializes different devices through DIM. See DIM Code Checkpoints section for more

information. USB controllers are initialized at this point.

39 Initializes DMAC-1 & DMAC-2.

3A Initialize RTC date/time.

3B Test for total memory installed in the system. Also, Check for DEL or ESC keys to limit

memory test. Display total memory in the system.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 65

Checkpoint Description

3C Mid POST initialization of chipset registers.

40 Detect different devices (Parallel ports, serial ports, and coprocessor in CPU, ... etc.)

successfully installed in the system and update the BDA, EBDA…etc.

50 Programming the memory hole or any kind of implementation that needs an adjustment in

system RAM size if needed.

52 Updates CMOS memory size from memory found in memory test. Allocates memory for

Extended BIOS Data Area from base memory. Programming the memory hole or any kind

of implementation that needs an adjustment in system RAM size if needed.

60 Initializes Num-Lock status and programs the KBD typematic rate.

75 Initialize Int-13 and prepare for IPL detection.

78 Initializes IPL devices controlled by BIOS and option ROMs.

7A Initializes remaining option ROMs.

7C Generate and write contents of ESCD in NVRam.

84 Log errors encountered during POST.

85 Display errors to the user and gets the user response for error.

87 Execute BIOS setup if needed / requested. Check boot password if installed.

8C Late POST initialization of chipset registers.

8E Program the peripheral parameters. Enable/Disable NMI as selected.

90 Late POST initialization of system management interrupt.

A0 Check boot password if installed.

A1 Clean-up work needed before booting to OS.

A2 Takes care of runtime image preparation for different BIOS modules. Fill the free area in

F000h segment with 0FFh. Initializes the Microsoft IRQ Routing Table. Prepares the

runtime language module. Disables the system configuration display if needed.

A4 Initialize runtime language module. Display boot option popup menu.

A7 Displays the system configuration screen if enabled. Initialize the CPU’s before boot,

which includes the programming of the MTRR’s.

A8 Prepare CPU for OS boot including final MTRR values.

A9 Wait for user input at config display if needed.

AA Uninstall POST INT1Ch vector and INT09h vector. Deinitializes the ADM module.

AB Prepare BBS for Int 19 boot.

AC End of POST initialization of chipset registers.

B1 Save system context for ACPI.

00 Passes control to OS Loader (typically INT19h).

66 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

DIM Code Checkpoints

The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different

system busses. The following table describes the main checkpoints where the DIM module is accessed.

POST Error Indicators

When a system error is detected during POST (Power On Self Text), the Setup utility will switch to diagnostic

mode and will either:

• Displays a POST error message, or

• Emits a series of beep codes

POST Error Messages

POST error messages tell users what failure the system has detected. Some error messages could be related

to a hardware device. Others may indicate a problem with a device configuration. In some cases an error

message may include recommendations for troubleshooting or require that you press the Enter key to display

recommendations. Follow the instructions on the screen. It is recommended that you correct the error before

proceeding, even if the computer appears to boot successfully.

Checkpoint Description

2A Initialize different buses and perform the following functions: Reset, Detect, and Disable

(function 0); Static Device Initialization (function 1); Boot Output Device Initialization

(function 2). Function 0 disables all device nodes, PCI devices, and PnP ISA cards. It also

assigns PCI bus numbers. Function 1 initializes all static devices that include manual

configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges,

and noncompliant PCI devices. Static resources are also reserved. Function 2 searches

for and initializes any PnP, PCI, or AGP video devices.

38 Initialize different buses and perform the following functions: Boot Input Device

Initialization (function 3); IPL Device Initialization (function 4); General Device Initialization

(function 5). Function 3 searches for and configures PCI input devices and detects if

system has standard keyboard controller. Function 4 searches for and configures all PnP

and PCI boot devices. Function 5 configures all onboard peripherals that are set to an

automatic configuration and configures all remaining PnP and PCI devices.

IMPORTANT If your system fails after you make changes in the Setup menus, reboot the computer, enter

Setup again and load Setup defaults to correct the error.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 67

Memory

Boot

Message Description

Gate20 Error The BIOS is unable to properly control the mainboard’s Gate A20 function, which

controls access of memory over 1 MB. This may indicate a problem with the

mainboard.

Multi-Bit ECC Error This message will only occur on systems using ECC enabled memory modules.

ECC memory has the ability to correct single-bit errors that may occur from faulty

memory modules.

A multiple bit corruption of memory has occurred, and the ECC memory algorithm

cannot correct it. This may indicate a defective memory module.

Parity Error Fatal Memory Parity Error. System halts after displaying this message.

RAM R/W test failed This message is displayed by the AMIBIOS8 when the RAM read/write test fails.

CMOS Memory Size

Wrong The base memory (memory below 1MB) size that is reported in the CMOS (offset

15h) mismatches with the actual size detected. This condition may occur when the

hole is set at 512K base memory or when CMOS is corrupted.

Message Description

Boot Failure... This is a generic message indicating the BIOS could not boot from a particular

device. This message is usually followed by other information concerning the

device.

Invalid Boot Diskette A diskette was found in the drive, but it is not configured as a bootable diskette.

Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for

data transfer. This is often reported by drives when no media is present.

A: Drive Error The BIOS attempted to configure the A: drive during POST, but was unable to

properly configure the device. This may be due to a bad cable or faulty diskette

drive.

B: Drive Error The BIOS attempted to configure the B: drive during POST, but was unable to

properly configure the device. This may be due to a bad cable or faulty diskette

drive.

Insert BOOT diskette

in A: The BIOS attempted to boot from the A: drive, but could not find a proper boot

diskette.

Reboot and Select proper Boot device or Insert Boot Media in selected Boot device

BIOS could not find a bootable device in the system and/or removable media drive

does not contain media.

Reboot and select

proper boot device or

Insert boot media in

selected boot device

BIOS could not find a bootable device in the system and/or removable

media drive does not contain media.

NO ROM BASIC This message occurs on some systems when no bootable device can be detected.

68 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Storage Device

Message Description

Primary Master Hard

Disk Error The IDE/ATAPI device configured as Primary Master could not be properly

initialized by the BIOS. This message is typically displayed when the BIOS is trying

to detect and configure IDE/ATAPI devices in POST.

Primary Slave Hard

Disk Error The IDE/ATAPI device configured as Primary Slave could not be properly initialized

by the BIOS. This message is typically displayed when the BIOS is trying to detect

and configure IDE/ATAPI devices in POST.

Secondary Master

Hard Disk Error The IDE/ATAPI device configured as Secondary Master could not be properly

initialized by the BIOS. This message is typically displayed when the BIOS is trying

to detect and configure IDE/ATAPI devices in POST.

Secondary Slave

Hard Disk Error The IDE/ATAPI device configured as Secondary Slave could not be properly

initialized by the BIOS. This message is typically displayed when the BIOS is trying

to detect and configure IDE/ATAPI devices in POST.

3rd Master Hard Disk

Error The IDE/ATAPI device configured as Master in the 3rd IDE controller could not be

properly initialized by the BIOS. This message is typically displayed when the BIOS

is trying to detect and configure IDE/ATAPI devices in POST.

3rd Slave Hard Disk

Error The IDE/ATAPI device configured as Slave in the 3rd IDE controller could not be

properly initialized by the BIOS. This message is typically displayed when the BIOS

is trying to detect and configure IDE/ATAPI devices in POST.

4th Master Hard Disk

Error The IDE/ATAPI device configured as Master in the 4th IDE controller could not be

properly initialized by the BIOS. This message is typically displayed when the BIOS

is trying to detect and configure IDE/ATAPI devices in POST.

4th Slave Hard Disk

Error The IDE/ATAPI device configured as Slave in the 4th IDE controller could not be

properly initialized by the BIOS. This message is typically displayed when the BIOS

is trying to detect and configure IDE/ATAPI devices in POST.

5th Master Hard Disk

Error The IDE/ATAPI device configured as Master in the 5th IDE controller could not be

properly initialized by the BIOS. This message is typically displayed when the BIOS

is trying to detect and configure IDE/ATAPI devices in POST.

5th Slave Hard Disk

Error The IDE/ATAPI device configured as Slave in the 5th IDE controller could not be

properly initialized by the BIOS. This message is typically displayed when the BIOS

is trying to detect and configure IDE/ATAPI devices in POST.

6th Master Hard Disk

Error The IDE/ATAPI device configured as Master in the 6th IDE controller could not be

properly initialized by the BIOS. This message is typically displayed when the BIOS

is trying to detect and configure IDE/ATAPI devices in POST.

6th Slave Hard Disk

Error The IDE/ATAPI device configured as Slave in the 6th IDE controller could not be

properly initialized by the BIOS. This message is typically displayed when the BIOS

is trying to detect and configure IDE/ATAPI devices in POST.

Primary Master Drive

- ATAPI Incompatible The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility

test. This message is typically displayed when the BIOS is trying to detect and

configure IDE/ATAPI devices in POST.

Primary Slave Drive -

ATAPI Incompatible The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility

test. This message is typically displayed when the BIOS is trying to detect and

configure IDE/ATAPI devices in POST.

Secondary Master

Drive - ATAPI

Incompatible

The IDE/ATAPI device configured as Secondary Master failed an ATAPI

compatibility test. This message is typically displayed when the BIOS is trying to

detect and configure IDE/ATAPI devices in POST.

Secondary Slave

Drive - ATAPI

Incompatible

The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility

test. This message is typically displayed when the BIOS is trying to detect and

configure IDE/ATAPI devices in POST.

3rd Master Drive -

ATAPI Incompatible The IDE/ATAPI device configured as Master in the 3rd IDE controller failed an

ATAPI compatibility test. This message is typically displayed when the BIOS is

trying to detect and configure IDE/ATAPI devices in POST.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 69

3rd Slave Drive -

ATAPI Incompatible The IDE/ATAPI device configured as Slave in the 3rd IDE controller failed an ATAPI

compatibility test. This message is typically displayed when the BIOS is trying to

detect and configure IDE/ATAPI devices in POST.

4th Master Drive -

ATAPI Incompatible The IDE/ATAPI device configured as Master in the 4th IDE controller failed an

ATAPI compatibility test. This message is typically displayed when the BIOS is

trying to detect and configure IDE/ATAPI devices in POST.

4th Slave Drive -

ATAPI Incompatible The IDE/ATAPI device configured as Slave in the 4th IDE controller failed an ATAPI

compatibility test. This message is typically displayed when the BIOS is trying to

detect and configure IDE/ATAPI devices in POST.

5th Master Drive -

ATAPI Incompatible The IDE/ATAPI device configured as Master in the 5th IDE controller failed an

ATAPI compatibility test. This message is typically displayed when the BIOS is

trying to detect and configure IDE/ATAPI devices in POST.

5th Slave Drive -

ATAPI Incompatible The IDE/ATAPI device configured as Slave in the 5th IDE controller failed an ATAPI

compatibility test. This message is typically displayed when the BIOS is trying to

detect and configure IDE/ATAPI devices in POST.

6th Master Drive -

ATAPI Incompatible The IDE/ATAPI device configured as Master in the 6th IDE controller failed an

ATAPI compatibility test. This message is typically displayed when the BIOS is

trying to detect and configure IDE/ATAPI devices in POST.

6th Slave Drive -

ATAPI Incompatible The IDE/ATAPI device configured as Slave in the 6th IDE controller failed an ATAPI

compatibility test. This message is typically displayed when the BIOS is trying to

detect and configure IDE/ATAPI devices in POST.

S.M.A.R.T. Capable

but Command Failed The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command

transaction failed.

This message can be reported by an ATAPI device using the S.M.A.R.T. error

reporting standard. S.M.A.R.T. failure messages may indicate the need to replace

the hard disk.

S.M.A.R.T.

Command Failed The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command

transaction failed.

This message can be reported by an ATAPI device using the S.M.A.R.T. error

reporting standard. S.M.A.R.T. failure messages may indicate the need to replace

the hard disk.

S.M.A.R.T. Status

BAD, Backup and

Replace

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent

failure.This message can be reported by an ATAPI device using the S.M.A.R.T.

error reporting standard. S.M.A.R.T. failure messages may indicate the need to

replace the hard disk.

S.M.A.R.T. Capable

and Status BAD A S.M.A.R.T. capable hard disk sends this message when it detects an imminent

failure.

This message can be reported by an ATAPI device using the S.M.A.R.T. error

reporting standard. S.M.A.R.T. failure messages may indicate the need to replace

the hard disk.

Message Description

70 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Virus-related

System Configuration

Message Description

BootSector Write!! The BIOS has detected software attempting to write to a drive’s boot sector. This is

flagged as possible virus activity. This message will only be displayed if Virus

Detection is enabled in AMIBIOS setup.

VIRUS: Continue 

(Y/N)? If the BIOS detects possible virus activity, it will prompt the user. This message will

only be displayed if Virus Detection is enabled in AMIBIOS setup.

Message Description

DMA-1 Error Error initializing primary DMA controller. This is a fatal error, often indication a

problem with system hardware.

DMA-2 Error Error initializing secondary DMA controller. This is a fatal error, often indication a

problem with system hardware.

DMA Controller Error POST error while trying to initialize the DMA controller. This is a fatal error, often

indication a problem with system hardware.

Checking NVRAM...

Update Failed BIOS could not write to the NVRAM block. This message appears when the FLASH

part is write-protected or if there is no FLASH part (System uses a PROM or

EPROM).

Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU. This message

only applies to INTEL CPUs. The message is most likely to appear when a brand

new CPU is installed in a mainboard with an outdated BIOS. In this case, the BIOS

must be updated to include the Microcode Update for the new CPU.

NVRAM Checksum

Bad, NVRAM

Cleared

There was an error in while validating the NVRAM data. This causes POST to clear

the NVRAM data.

Resource Conflict More than one system device is trying to use the same non-shareable resources

(Memory or I/O).

NVRAM Ignored The NVRAM data used to store Plug’n’Play (PnP) data was not used for system

configuration in POST.

NVRAM Bad The NVRAM data used to store Plug’n’Play (PnP) data was not used for system

configuration in POST due to a data error.

Static Resource

Conflict Two or more Static Devices are trying to use the same resource space (usually

Memory or I/O).

PCI I/O conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI ROM conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ routing table

error BIOS POST (DIM code) found a PCI device in the system but was unable to figure

out how to route an IRQ to the device. Usually this error is causing by an

incomplete description of the PCI Interrupt Routing of the system.

Timer Error Indicates an error while programming the count register of channel 2 of the 8254

timer. This may indicate a problem with system hardware.

Refresh timer test

failed BIOS POST found that the refresh timer hardware failed to pass the Refresh

Retrace Test.

Interrupt Controller-1

error BIOS POST could not initialize the Master Interrupt Controller. This may indicate a

problem with system hardware.

Interrupt Controller-2

error

BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a

problem with system hardware.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 71

CMOS

Miscellaneous

Message Displayed Description

CMOS Date/Time Not

Set The CMOS date and/or time are invalid. This error can be resolved by readjusting

the system time in AMIBIOS Setup.

CMOS Battery Low CMOS battery is low. This message usually indicates that the CMOS battery needs

to be replaced. It could also appear when the user intentionally discharges the

CMOS battery.

CMOS Settings

Wrong CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.

CMOS Checksum

Bad CMOS contents failed the Checksum check. Indicates that the CMOS data has

been changed by a program other than the BIOS or that the CMOS is not retaining

its data due to malfunction. This error can typically be resolved by using AMIBIOS

Setup.

Message Displayed Description

KBC BAT Test failed Keyboard controller BAT test failed. This may indicate a problem with keyboard

controller initialization.

Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard

controller is initialized.

PS/2 Keyboard not

found PS/2 keyboard support is enabled in the BIOS setup but the device is not detected.

PS/2 Mouse not

found PS/2 mouse support is enabled in the BIOS setup but the device is not detected.

Keyboard/Interface

Error Keyboard controller failure. This may indicate a problem with system hardware.

Unlock Keyboard PS/2 keyboard is locked. User needs to unlock the keyboard to continue the BIOS

POST.

System Halted The system has been halted. A reset or power cycle is required to reboot the

machine. This message appears after a fatal error has been detected.

<INS> Pressed Indicates that <INS> key is pressed during the BIOS POST. The POST will load and

use default CMOS settings.

Password check

failed The password entered does not match the password set in the setup. This condition

may occur for both Supervisor and User password verification.

Unknown BIOS error.

Error code = 004Ah This message is displayed when ADM module is not present in the AMIBIOS8

ROM.

Unknown BIOS error.

Error code = 004Bh This message is displayed when language module is not present in the AMIBIOS8

ROM.

Floppy Controller

Failure Error in initializing legacy Floppy Controller.

72 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Index of Symptom-to-FRU Error Messages

To use the information in this section to diagnose a problem:

1. Find the error symptom in the left column.

2. If directed to a check procedure, replace the FRU indicated in the check procedure.

If no check procedure is indicated, the first Action/FRU item listed in the right column is the most likely

cause.

NOTE If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined

Problems” on page 65.

Processor/Processor Fan-related Symptoms

Symptom/Error Action/FRU

Processor fan does not run but power

supply fan runs. • Ensure the system is not in power saving mode.

• With the system powered on, measure the voltage of the

processor fan connector. Its reading should be +12Vdc. If the

reading shows normal, but the fan still does not work, then

replace the heat sink fan.

• Mainboard

Processor test failed. • Processor

• Mainboard

NOTE Normally, the processor fan should be operative, and the processor clock setting should be exactly

set to match its speed requirement before diagnosing any processor problems.

Mainboard and Memory-related Symptoms

Symptom/Error Action/FRU

Memory test failed. • Memory module

• Mainboard

Incorrect memory size shown or repeated

during POST. • Insert the memory modules in the DIMM sockets properly,

then reboot the system.

• Memory module

• Mainboard

System works but fails to enter power

saving mode when the Power Management

Mode is set to Enabled.

• Enter CMOS Setup and load the default settings. In Windows

systems, check settings in Power Management Property of

the Control Panel.

• Reload software from Recovery CD.

Blinking cursor only; system does not work. • IDE drive connection/cables

• IDE disk drives

• See “Undetermined Problems”.

• Mainboard

NOTE Ensure the memory modules are installed properly and the contact leads are clean before

diagnosing any system problems.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 73

Hard Disk Drive-related Symptoms

Symptom/Error Action/FRU

Hard disk drive test failed. • Enter CMOS Setup and load the default settings.

• Hard disk drive cable

• Hard disk drive

• Mainboard

Hard disk drive cannot format completely. • Enter CMOS Setup and load the default settings.

• Hard disk drive cable

• Hard disk drive

• Mainboard

Hard disk drive has write error. • Enter CMOS Setup and load the default settings.

• Hard disk drive

Hard disk drive LED fails to light, but

system operates normally. • With the system power on, measure the voltage of the HDD

LED connector.

• HDD LED cable

NOTE Make sure the hard disk drive is configured correctly in CMOS Setup and that cable/jumper are set

correctly before diagnosing any hard disk drive problems. (If only one drive is installed, please

make sure the drive is connected to master connector or the drive is set to master.)

Optical Disc Drive-related Symptoms

Symptom/Error Action/FRU

CD/DVD-ROM drive LED doesn't come on

but works normally. • Enter CMOS Setup and load the default settings.

•DIMM

• Mainboard

CD/DVD-ROM drive LED flashes for more

than 30 seconds before LED shutting off.

Software asks to reinstall disc. Software

displays a reading CD/DVD error.

• CD/DVD-ROM may have dirt or foreign material on it. Check

with a known good disc.

• CD/DVD-ROM is not inserted properly.

• CD/DVD-ROM is damaged.

CD/DVD-ROM drive cannot load or eject

when the system is turned on and its eject

button is pressed and held.

• Disconnect all cables from CD/DVD-ROM drive except power

cable, then press the eject button to try to unload the disc.

• CD/DVD-ROM drive power cable

• CD/DVD-ROM drive

CD/DVD-ROM drive does not read and

there are no messages are displayed. • CD may have dirt or foreign material on it. Check with a

known good disc.

• Ensure the CD/DVD-ROM driver is installed properly.

• CD/DVD-ROM drive.

CD/DVD-ROM drive can play audio CD but

no sound output. • Ensure the headphone jack of the CD/DVD-ROM has an

output.

• Turn up the sound volume.

• Speaker power/connection/cable.

• CD/DVD-ROM drive.

NOTE Make sure the optical disc drive is configured correctly in CMOS Setup, the cable/jumper are set

correctly and the drive’s optical lens is clean before diagnosing any optical drive problems.

74 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Real-Time Clock-related Symptoms

Symptom/Error Action/FRU

Real-time clock is inaccurate. • Ensure the information in the Standard CMOS Feature of

BIOS Setup is set correctly.

• RTC battery

• Mainboard

Audio-related Symptoms

Symptom/Error Action/FRU

Audio software program invoked but no

sound comes from speakers. • Speaker power/connection/cable

Modem-related Symptoms

Symptom/Error Action/FRU

Modem ring cannot wake up system from

suspend mode. • For an external modem, make sure Power on By Ring in

BIOS Setup or Power Management is set to Enabled. For the

PCI modem, make sure Wake up by PCI card is set to

Enabled.

• If a PCI modem card is used, reinsert the modem card to the

PCI slot firmly or replace the modem card.

• In Win 98, ensure the telephone application is configured

correctly for your modem and set to receive messages and/or

fax.

Data/fax modem software program invoked

but cannot receive/send data/fax • Ensure the modem card is installed properly.

Fax/voice modem software program

invoked but has no sound output. (Data

files are received normally; voice from

modem cannot be produced, but system

sound feature works normally.)

• Ensure the modem voice-in cable from modem adapter card

is connected to the mainboard

Video and Monitor-related Symptoms

Symptom/Error Action/FRU

Video memory test failed.Video adapter

failed. • Remove all non-factory-installed cards.

• Load default settings (if screen is readable).

• Mainboard

Display problem

• Incorrect colors

• No high intensity

• Missing, broken, or incorrect characters

• Blank monitor (dark)

• Blank monitor (bright)

• Distorted image

• Unreadable monitor

• Monitor signal connection/cable

• Monitor

• Video adapter card

• Mainboard

Display changing colors. • Monitor signal connection/cable

• Video adapter card

• Mainboard

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 75

Printer-related Symptoms

Symptom/Error Action/FRU

Printing failed. • Ensure the printer driver is properly installed. Refer to the

printer service manual.

• Printer

• Printer cable

• Mainboard.

Printer problems. • Refer to the service manual for the printer.

Keyboard-related Symptoms

Symptom/Error Action/FRU

Some or all keys on keyboard do not work. • Keyboard

Power Supply-related Symptoms

Symptom/Error Action/FRU

Pressing the power button does not turn off

the system. (Only unplugging the power

cord from electrical outlet can turn off the

system.)

• Ensure the Soft-off by PWR-BTTN in CMOS Setup (under

Power Management) is not set to Instant-off.

• Power switch cable assembly

Pressing the power button does not turn on

the system • Power switch cable assembly.

Executing software shutdown from

Windows98 Start menu does not turn off the

system. (Only pressing power button can

turn off the system).

• Enter CMOS Setup and load the default settings.

• Reload software from Recovery CD.

No system power, or power supply fan is

not running. • Power supply

• Mainboard

76 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Beep Codes

When no error message is displayed but the computer stops during POST, listen for beep codes.

Undetermined Problems

Follow the procedures below to isolate the failing FRU. Do not isolate non-defective FRU.

1. Power off the computer.

2. Visually check them for damage. If any problems are found, replace the FRU.

3. Remove or disconnect all of the following devices:

• Non-Acer devices

• Printer, mouse, and other external devices

• Hard disk drive

•DIMM

• CD/DVD-ROM drive

• Expansion boards

4. Power on the computer.

5. Determine if the problem has been resolved.

6. If the problem does not recur, reconnect the removed devices one at a time until you find the failed FRU.

If the problem persists, replace the mainboard, and then LCD assembly (one at a time). Do not replace a

non-defective FRU.

Beep Status Possible Causes

One short beep. System ready System is OK.

Continuous one

long beep Memory not installed or

memory error • Something is wrong with the memory installed

• There is problem accessing the memory (i.e., mainboard

problem)

One long beep, then

two short beeps and

repeat

VGA not installed or

VGA error • The mainboard can not access the video card for some

reasons. Either the video card is not working, its memory

is not accessible, or its BIOS may be corrupt.

• Something is wrong with the mainboard.

One long beep, then

one short beep BIOS failure BIOS damaged. Processor jump to boot block to execute

the default procedure.

Two short beeps. CMOS failure CMOS checksum error

NOTE • Verify that all attached devices are supported by the computer.

• Verify that the power supply being used at the time of the failure is operating correctly. (See

“Power System Check” on page 61)

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 77

BIOS Recovery

When you boot up the computer and you hear one long beep, followed by a shorter one, the system BIOS is

damaged. This maybe cause by an interruption during a BIOS flash procedure (e.g. a power outage) or a

corrupted BIOS code, which will cause the system to go into an unbootable state.You need to access and

execute the boot block program to reboot the computer and recover the regular BIOS code.

Note the following when restoring the BIOS settings:

• Make sure the computer is connected to a UPS unit during the BIOS recovery process.

• The BIOS crisis recovery disk should be prepared in a computer running the Windows XP or Windows

Vista OS.

Creating the BIOS Crisis Recovery Disk

1. Prepare a removable USB storage device with a capacity size greater than 10 MB.

Note that all data on the USB storage device will be cleared during the creation of the crisis disk.

2. Set up a computer running the Windows XP or Windows Vista operating system and plug in the USB

storage device into an available USB port.

3. Copy the target BIOS ROM file to the USB storage device and rename it as “amiboot.rom”.

4. Unplug the USB storage device.

5. Eject the removable USB storage device from the computer.

Performing a BIOS Recovery

1. Shut down the BIOS failed-computer.

2. Connect the USB storage device containing the “amiboot.rom” file to the failed computer.

3. Press the power button to turn on the computer.

The system will now execute the BIOS recovery process. When the process is complete, four short beeps

will be emitted and the computer will automatically reboot.

4. Disconnect the USB storage device from the computer.

5. Press Delete to run the CMOS Setup Utility.

6. Press F9 to load the system default settings.

7. Select Ok, then press Enter.

8. Press F9 to save the default settings and close the Setup utility.

9. Select Ok, then press Enter.

78 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Clearing CMOS

You may need to clear the Setup configuration values (CMOS) if the configuration has been corrupted, or if

incorrect settings made in the Setup Utility caused error messages to be unreadable. This procedure will clear

the BIOS supervisor password as well.

Use the JBIOS1 jumper to clear the CMOS data.

• 1-2 position: Normal operation (default)

• 2-3 position: Clear CMOS data

To clear the CMOS data:

1. Turn off the power to the computer and all peripherals.

2. Unplug the power cord from the computer.

3. Unplug the network cable and all connected peripheral devices from the computer.

4. Place the computer on a flat, steady surface with the rear cover facing upward.

5. Reinstall the rear cover by following the procedure described on page 28.

6. Remove the wall mount plate by following the procedure described on page 35.

7. Remove the graphics card by following the procedure described on page 37

8. Remove the hard drive by following the procedure described on page 40.

9. If necessary, remove any other assemblies or cables that prevent access to the CMOS clear jumper.

10. Locate the JBIOS1 jumper on the mainboard.

11. Remove the jumper block and set it over the 2-3 pins for 20 to 30 seconds.

12. Return the jumper block to its default 1-2 position.

13. Reinstall the hard drive, graphics card, and the wall mount plate.

14. Reinstall any any other assemblies or cables that have previously been removed.

15. Reinstall the rear cover and the computer stand.

16. Connect the AC power cord to the system.

17. Press the power button to turn on the computer.

18. During POST, press Delete to access the Setup Utility.

19. Press F9 to load the system default values.

20. Press F10 to save the changes you made and close the Setup Utility.

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 79

This chapter shows the block diagram and board layout of the Packard Bell oneTwo M3350 / oneTwo M3351 /

oneTwo L5350 / oneTwo L5351 computer. Procedure for using the G116 hardware gap to clear the BIOS

password is also shown.

Block Diagram

The core subsystems of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351

computer are depicted in the following block diagram.

System Architecture

Chapter 5

80 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Mainboard Layout

This section shows the major mainboard components.

Item Code Component

1LEDH1 Power button/LED cable connector

2USBF4 USB cable connector

3USBF3 Front I/O board cable connector

4USBF2 Front I/O board cable connector

5USBF1 Card reader function connector

6JBIOS1 Clear CMOS jumper

7PCIEX16 PCI Express x16 expansion slot (reserved for graphics card installation)

8PCIEX1 PCI Express x1 expansion slot (reserved for TV tuner card installation)

9AUDIOF1 Internal speaker cable connector

10 AUDIOS1 Side I/O board cable connector

11 AUDJACK1 Left panel audio jacks

Top: Line-in, line-out, and microphone jacks

Bottom: Line-in and line-out jacks

12 USBLAN1 Left: Ethernet port

Right: USB ports

13 USBESATA1 Left: USB ports

Right: eSATA port

14 VGA1 Monitor port

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 81

15 HDMI1 HDMI port

16 KBMSCONN1 Left: PS/2 mouse port

Right: PS/2 keyboard port

17 PWR1 4-pin ATX power connector

18 U9 Processor socket

19 nVIDIA GeForce 8200 (MCP78PV) chipset

20 CPUFAN1 Heat sink fan cable connector

21 DIMM1 DDR3 slot 1

22 DIMM2 DDR3 slot 2

23 DIMM3 DDR3 slot 3

24 DIMM4 DDR3 slot 4

25 PWR2 24-pin ATX power connector

26 BT1 RTC battery

27 U22 SIO ITE 8720 controller

28 SATA3 ODD SATA cable connector

29 BZ1 Internal buzzer

30 SATA1 HDD SATA cable connector

Item Code Component

82 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 83

This chapter gives you the FRU (Field Replaceable Unit) listing of the Packard Bell oneTwo M3350 / oneTwo

M3351 / oneTwo L5350 / oneTwo L5351 computer global configurations. Refer to this list when ordering for

repair parts or for RMA (Return Merchandise Authorization).

IMPORTANT Part number changes will not be noted in this printed Service Guide. The part numbers listed

in this Service Guide may differ from those given to regional AUTHORIZED SERVICE

PROVIDERS. You MUST use the local FRU list provided by your regional office to order

FRU parts for repair and service of customer machines. Make sure that you are using the

most up-to-date information available on your regional web site or channel when ordering

FRU parts.

NOTE Follow the local government regulations, or the rules set by your regional office on how to return or

dispose of defective parts.

Field Replaceable Unit (FRU) List

Chapter 6

84 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Exploded Diagram

No. Component No. Component

1Speaker mesh plate 10 Computer stand

2Front bezel 11 Computer stand shells

3Front bezel frame 12 Inverter board cover

4Webcam module 13 USB/audio board cover

5Main chassis 14 Power button holder

6Mainboard 15 Power button knob

7Wall mount plate 16 Capacitive LED board cover

8Rear cover 17 Light bar guide

9I/O cable cover 18 Light bar cover

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 85

FRU List

System Model: ACER_ONE TWO L5351_PGREENWOOD (No: 91.3CX01.A10G)

Category Part Name Part Number

Boards

Mainboard

MAINBOARD DA078L/ABOXER2 EUP W/RTC BATTERY W/O

1394 LF DDRIII 4 DIMM & CPU & MEMORY

MB.SE201.001

Inverter board

INVERTER BOARD 23" 4L DARFON VZ.13156.B01 19.21060.231

INVERTER BOARD 23" 4L SUMIDA IV30260SPEC139 19.21066.231

Power button assembly

CAPACITIVE BUTTON BOARD GALLAPHER-

TKSTWSGAL001

56.41010.491

CAPACITIVE BUTTON BOARD NS-GALLAGHER-CY 56.41010.511

Bluetooth module

BLUETOOTH BOARD LITEON WB111C-C1 V2.1+EDR 56.25034.021

BLUETOOTH BOARD XAVI BC10B-04C1 V2.1+EDR 56.25034.011

Webcam module

CAMERA 2M 1007 PARKORCHID C04PL037F 56.18007.521

CAMERA 2M CHICONY CNFA21321004590L 56.18022.521

CAMERA 2M PRIMAX 50-704A4WNT8 56.18009.521

Touchscreen control board

TOUCH CONTROL BOARD IDEACOM MUTI- IDC1650-114U0

RESISTIVE FOR 23

PA.14800.002

TOUCH CONTROL BOARD IDEACOM MUTI- IDC1650-114U0

RESISTIVE FOR 23

PA.14800.002

Graphics card

VGA CARD PCPARTNER 288-1E153-A00AC HD5450

512MB SDDR 3 (64BITS) SAMSUNG DVI HDMI W/LP BKT

ROHS 4 LAYER

VG.APC54.513

VGA CARD ECS 89D386-303408 HD5450 512MB (64BIT)

DDR3 DVI HDMI VGA LP BRACKET ROHS

VG.ECS54.511

VGA CARD ECS 89D386-469013 NV G315 512MB (64BIT)

DDR3 DVI HDMI LP BRACKET ROHS

VG.ECS31.5L1

VGA CARD PCPARTNER 288-1E145-A01AC HD5450 512MB

SDDR3 64BITS SAMSUNG DVI HDMI W/LP BRACKET ROHS

VG.APC54.511

VGA CARD PCPARTNER 288-2E142-A01AC ATI HD5570

1GB DDR 3 128BITS SAMSUNG DVI HDMI W/LP BRACKET

ROHS

VG.APC55.711

VGA CARD PCPARTNER 288-2E142-C01AC HD5570 1GB

128BITS SDDR3 DVI+HDMI LP (NEW HYNIX -1.2)

VG.APC55.732

86 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Category Part Name Part Number

Graphics card (continuation)

VGA CARD PCPARTNER 288-5N118-A10AC NVIDIA GT320

1GB SDDR3 DVI+HDMI LP (SAMSUNG)

VG.PCPT3.211

VGA CARD PCPARTNER 288-5N118-C10AC NV GT320 1GB

DDR3 DVI+HDMI LP (HYNIX 1.2NS)

VG.PCPT3.213

TV tuner card

TV TUNER CARD AVERMEDIA H753-A ATSC TU.10500.064

TV TUNER CARD AVERMEDIA H753-D DVB-T TU.10500.065

Wireless LAN card WIRELESS LAN BOARD 802.11BGN LITE-ON WN6607LH NI.10200.041

Processor

CPU AMD ATHLON II X2 240 2.8GHZ 2M L2 CACHE 65W

REGOR

KC.AT202.240

CPU AMD ATHLON II X2 245 2.9GHZ 2M L2 CACHE 65W

REGOR

KC.AT202.245

CPU AMD ATHLON II X3 405E 2.3GHZ 1.5M L2 CACHE 45W

RANA ATHIIX3405E

KC.AE202.405

CPU AMD ATHLON II X4 600E 2.2GHZ 2M L2 CACHE 45W

PROPUS ATHIIX4600E

KC.AE202.600

CPU AMD ATHLON II X4 605E 2.3GHZ 2M L2 CACHE 45W

PROPUS ATHIIX4605E

KC.AE202.605

CPU AMD CPU ATHLON II X2 215 65W 2.7G

ADX215OCK22GQ

KC.AT202.215

CPU AMD P PHENOMII 910E AM3+ 2.6G 4X512K 4000 940

65W C-3 QUAD CORE

KC.PE202.910

CPU AMD PHENOMII X 3 700E 2.4GHZ 7.5M TOTAL CACHE

65W HEKA PHNMII700E

KC.PE202.700

CPU AMD PHENOMII X 3 705E 2.5GHZ 7.5M TOTAL CACHE

65W HEKA PHNMII705E

KC.PE202.705

CPU AMD PHENOMII X 4 900E 2.4GHZ 6M TOTAL CACHE

65W DENEB PHNMII900E

KC.PE202.900

Heat sink fan

CPU HEATSINK AIR COOLER LGA775 PGGREENWOOD HI.10800.079

Memory

MEMORY ADATA DDR3 1333MHZ 1G UNB-DIMM

AD63I1A0816EZ

KN.1GB07.002

MEMORY APACER DDR3 1333MHZ 1G UNB-DIMM

GU502203EP0201 LF 128*8 0.065UM

KN.1GB0B.036

MEMORY KINGSTON DDR3 1333MHZ 1G

ACR128X64D3U1333C9

KN.1GB01.031

MEMORY SAMSUNG DDR3 1333MHZ 1G UNB-DIMM

GU502203EP0201 LF 128*8 46NM

KN.1GB0F.005

MEMORY TRANSCEND DDR3 1333MH 1G UNB-DIMM

JM1333KLU-1G

KN.1GB0H.015

MEMORY UNIFOSA DDR3 1333MHZ 1G UNB-DIMM

GU502203EP0201 LF 128*8 0.065UM

KN.1GB0C.008

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 87

Category Part Name Part Number

Memory (continuation)

MEMORY APACER DDR3 1333MHZ 2G UNB-DIMM LF 128*8

0.065UM

KN.2GB0B.024

MEMORY KINGSTON DDR3 1333MHZ 2G UNB

ACR256X64D3U1333C9

KN.2GB01.025

MEMORY SAMSUNG DDR3 1333MHZ 2G M378B5673FH0-

CH9

KN.2GB0F.004

MEMORY TRANSCEND DDR3 1333MHZ 2G UNB-DIMM

JM1333KLU-2G

KN.2GB0H.009

MEMORY UNIFOSA DDR3 1333MHZ 2G UNB-DIMM

GU512303EP0202 LF 128*8 0.065UM

KN.2GB07.002

Hard drive

HDD 320GB 3.5" 7200RPM SATA II 8MB HGST

HDT721032SLA380 SATURN

KH.32008.016

HDD 320GB 3.5" 7200RPM SATA II SEAGATE PHARAOH

8MB NCQ

KH.32007.006

HDD 320GB 3.5" 7200RPM SATA II WD WD3200AAJS-

22L7A0 XL320S

KH.32001.015

HDD 3.5" 500GB 7200RPM SATA WD XL320M WD5000AAKS-

22M9A0

KH.50008.014

HDD 640GB 3.5" 7200RPM HGST HDT721064SLA360

SATURN SATA

KH.64001.002

HDD 640GB 3.5" 7200RPM SATA II WD WD6400AAKS-

22A7B2 XL320-M

KH.64007.001

HDD 640GB 3.5" 7200RPM SEAGATE ST3640623AS BRINKS

SATA II 16MB LF

KH.64008.003

HDD 1TB 3.5" 5400RPM SATAII WD10EADS-22M4B0 8MB GP KH.01K08.005

HDD 1TB 3.5" 7200RPM SATA HGST SATURN

HDT721010SLA360

KH.01K01.007

HDD 1TB 3.5" 7200RPM WD XL333M SATA WD1001FALS-

22J7B0

KH.01K07.002

HDD 3.5" 1000GB 7200RPM SATA SEAGATE SEAGATE

ST31000528AS LF

KH.01K08.004

HDD 1.5TB 3.5" 5400RPM SATA WD GP500 WD15EADS-

22P8B0 32MB GP

KH.15K08.001

HDD 1.5TB 3.5" 7200RPM SATA SEAGATE BRINKS

ST31500341AS 32MB CC4H 7

KH.15K01.002

Optical drive

ODD HLDS BD COMBO 12.7MM TRAY DL 4X CT21N LF W/O

BEZEL 1.00 SATA FOR HF+WINDOWS7

KO.00407.004

ODD PANASONIC BD COMBO 12.7MM TRAY DL 4X

UJ141AL LF W/O BEZEL SATA FOR HF+WINDOWS7

KO.0040D.004

ODD PANASONIC BD RW 12.7MM TRLY DL4 4X UJ240A

SATA

KU.00407.015

ODD HLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X

GT31N LF W/O BEZEL SATA FOR HF+WINDOWS7

KU.0080D.054

ODD HLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X

GT31N LF W/O BEZEL SATA FOR HF+WINDOWS7

KU.0080F.014

ODD PLDS SUPER-MULTI DRIVE 12.7MM TRAY PLDS DS-

8A5SH LF W/O BEZEL SATA FOR HF+WINDOWS7

KU.0080D.054

88 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Category Part Name Part Number

LCD panel

CCFL LCD LPL 23" WFHD NONE GLARE LM230WF1 TLA5

LF 300NIT 5MS G8

LK.23006.015

CCFL LCD SAMSUNG 23" WFHD NONE GLARE

LTM230HT01 A09 LF 300NIT 5MS 1000:1 HF

LK.23008.009

CCFL LCD SAMSUNG 23" WFHD NONE GLARE

LTM230HT01 A10 LF 300NIT 5MS 1000:1 HF

LK.23006.014

TOUCH PANEL 23" ETURBO SR-230M182235D1 23"

RESISTIVE MUTI-TOUCH PANEL TOUCH FILM

PC.14600.001

Cables

HDD SATA cable

HDD SATA CABLE 50.SAS01.001

HDD SATA CABLE 15PIN 50.3CM12.001

HDD SATA CABLE 15PIN 50.3CM30.001

ODD SATA cable ODD CABLE SATA 7+6PIN 50.3CM13.001

ODD CABLE SATA 7+6PIN 50.3CM31.001

Power button/LED cable POWER LED CABLE 50.3CM01.001

POWER LED CABLE 50.3CM20.001

USB/audio board cable USB BOARD CABLE 50.3CM03.001

USB BOARD CABLE 50.3CM22.001

Capacitive LED board

cable

FUNCTION KEY CABLE 50.3CM10.001

FUNCTION KEY CABLE 50.3CM29.001

Inverter cable INVERTER CABLE 23" WXGA 50.3CM08.001

INVERTER CABLE 23" WXGA 50.3CM27.001

Light bar cable LIGHT BAR CABLE 50.3CM09.001

LIGHT BAR CABLE 50.3CM28.001

Speaker cable SPEAKER CABLE 50.3CM07.001

SPEAKER CABLE 50.3CM26.001

Webcam cable CAMERA CABLE 50.3CM06.001

CAMERA CABLE 50.3CM25.001

Microphone cable FIO MIC CABLE 50.3CM02.001

FIO MIC CABLE 50.3CM21.001

Bluetooth cable BLUETOOTH CABLE 50.3CM11.001

BLUETOOTH CABLE 50.3CM15.001

Wireless LAN cable WIRELESS CR CABLE 50.3CM04.001

WIRELESS CR CABLE 50.3CM23.001

USB Bluetooth cable USB CABLE 50.3CM05.001

USB CABLE 50.3CM24.001

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 89

Category Part Name Part Number

Power supply unit

POWER SUPPLY 220W CHICONYPOWER EPA CPB09-

D220E AAGASSI

PY.22009.008

POWER SUPPLY 220W CHICONYPOWER PFC CPB09-

D220A AAGASSI

PY.2200B.007

POWER SUPPLY 220W CHICONYPOWER REGULAR

CPB09-D220R AAGASSI

PY.22009.006

POWER SUPPLY 220W EUP 115VAC/230V NPFC DELTA

DPS-220UB A EUP

PY.2200B.006

POWER SUPPLY 220W FULL EPS5.0 DELTA DPS-220UB-2 B

EUP

PY.2200B.008

POWER SUPPLY 220W LITE-ON FULL PS-5221-9AE-ROHS

8.5L EUP 82+

PY.2200F.005

POWER SUPPLY 220W NPFC 115V/230V LITEON PS-5221-

06A1-ROHS EUP

PY.22009.007

POWER SUPPLY 220W PFC 230V DELTA DPS-220UB-1 A

EUP

PY.2200F.006

POWER SUPPLY 220W PFC 230V LITEON PE-5221-08AP-

ROHS EUP

PY.2200F.004

AC power cord POWER CORD 250V SOUTH AFRICA 27.01518.0Q1

Keyboard

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 105KS

BLACK NORWEGIAN WITH PB LOGO

KB.RF403.195

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

ARABIC/ENGLISH

KB.RF403.212

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

BELGIUM WITH PB LOGO

KB.RF403.193

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

CZECH WITH PB LOGO

KB.RF403.204

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

DANISH WITH PB LOGO

KB.RF403.203

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

DUTCH WITH PB LOGO

KB.RF403.191

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

FRENCH WITH PB LOGO

KB.RF403.208

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

GERMAN WITH PB LOGO

KB.RF403.209

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

GREEK WITH PB LOGO

KB.RF403.202

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

HEBREW WITH PB LOGO

KB.RF403.196

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

HUNGARIAN WITH PB LOGO

KB.RF403.201

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

ICELANDIC WITH PB LOGO

KB.RF403.194

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

ITALIAN WITH PB LOGO

KB.RF403.189

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

NORDIC WITH PB LOGO

KB.RF403.210

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

POLISH WITH PB LOGO

KB.RF403.197

90 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Category Part Name Part Number

Keyboard (continuation)

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

PORTUGUESE WITH PB LOGO

KB.RF403.188

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

ROMANIAN WITH PB LOGO

KB.RF403.205

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

RUSSIAN WITH PB LOGO

KB.RF403.200

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

SLOVAK WITH PB LOGO

KB.RF403.199

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

SLOVENIAN WITH PB LOGO

KB.RF403.198

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

SPANISH WITH PB LOGO

KB.RF403.187

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

SWEDISH WITH PB LOGO

KB.RF403.190

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

SWISS/G WITH PB LOGO

KB.RF403.192

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK

TURKISH WITH PB LOGO

KB.RF403.206

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK UK

WITH PB LOGO

KB.RF403.207

KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK US

INTERNATIONAL WITH PB LOGO

KB.RF403.186

KEYBOARD USB 105 KEY CHICONY BLACK UK KB.USB03.268

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

BELGIUM

KB.USB03.254

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

CZECH

KB.USB03.265

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

DANISH

KB.USB03.264

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

DUTCH

KB.USB03.252

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

FRENCH

KB.USB03.269

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

GERMAN

KB.USB03.270

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

GREEK

KB.USB03.263

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

HEBREW

KB.USB03.257

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

HUNGARIAN

KB.USB03.262

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

ICELANDIC

KB.USB03.255

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

ITALIAN

KB.USB03.250

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

NORDIC

KB.USB03.271

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

POLISH

KB.USB03.258

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 91

Category Part Name Part Number

Keyboard (continuation)

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

PORTUGUESE

KB.USB03.249

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

ROMANIAN

KB.USB03.266

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

RUSSIAN

KB.USB03.261

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

SLOVAK

KB.USB03.260

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

SLOVENIAN

KB.USB03.259

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

SPANISH

KB.USB03.248

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

SWISS/G

KB.USB03.253

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK

TURKISH

KB.USB03.267

KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK US

INTERNATIONAL

KB.USB03.247

KEYBOARD USB 105 KEY CHICONY KU-0420 STANDARD

BLACK ARABIC/ENGLISH

KB.USB03.272

KEYBOARD USB 105 KEY CHICONY KU-0420 USB BLACK

SWEDISH

KB.USB03.251

KEYBOARD USB 105 KEY CHICONY KU-0420 USB

NORWEGIAN

KB.USB03.256

Mouse MOUSE RF2.4 CHICONY MG-0570T W MS.11200.062

MOUSE USB CHICONY MSU0960T-E93L MS.11200.061

Screws SCREW I NO6-32 L5 BZN 86.00J07.B60

SCREW NO4-40 L6.5 PAN NI 86.00N03.B40

SCREW PAN #6-32 L6 NI BOXER WZS 86.00J44.C60

Accessoriess

USB dongle receiver RECEIVER CHICONY DANGLE RECEIVER USB EXTERNAL RV.11000.022

Remote control REMOTE CONTROL PHILIPS RC2604301/01B MSFT CODE

PAIR WITH OVU430008 EMEA FOR WINDOWS7

RT.11300.023

REMOTE CONTROL PHILIPS RC2604302/01B MSFT CODE

PAIR WITH OVU430008 US FOR WINDOWS7

RT.11300.022

REMOTE CONTROL PHILIPS RC2604307/01BG PAIR WITH

RV.11000.007 EMEA FOR WINDOWS7

RT.11300.021

REMOTE CONTROL SMK RRS9003-3406E QUATRO PULSE

US WITH BATTERY PACK FOR WINDOWS7

RT.11300.025

REMOTE CONTROLLER PHILIPS RC2604701/01B MSFT

CODE JAPAN; PAIR WITH OVU430005 WINDOWS7

RT.11300.024

FRU items for part number updating

FRONT BOARD PGREENWOOD -1 FRONT BOARD DIP MP TBD

LIGHT BAR BOARD PGREENWOOD -1 LIGHT BAR BOARD DIP MP TBD

RISER BOARD FOR

SHORT VGA

PGREENWOOD -1 RISER FOR SHORT VGA DIP MP TBD

SCALER BOARD PGREENWOOD -1 SCALER BOARD DIP MP TBD

DVI TO D-SUB CABLE C.A. DVI TO D-SUB CABLE DTX_AIO TBD

92 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

HDMI CABLE 600MM C.A. HDMI 600MM CABLE DTX AIO TBD

LVDS CABLE 23 "C.A LVDS CABLE 21_5 PG TBD

ASSY MB COVER

BRACKET PG

ASSY MB COVER BRACKET PG TBD

BACK COVER FOR 23 "ASSY BACK COVER PG TBD

FRONT BEZEL FOR 23 "ASSY FRONT BEZEL 23 PG TBD

FRONT IO BOARD

BRACKET

ASSY FRONT IO BRACKET PG TBD

FUNCTION KEY

COVER

CVR FUNCTION KEY COVER PG TBD

HDD BRACKET BRKT HDD BKT PG TBD

HLDR POWER

HOLDER PG

HLDR POWER HOLDER PG TBD

INVERTER BOARD

COVER

ASSY INVERTER COVER BKT PG TBD

MAIN CHASSIS FOR

GREENWOOD

ASSY MAIN CHASSIS PG TBD

ODD BEZEL ASSY ODD BEZEL RW PG TBD

ODD BRACKET BRKT ODD BRACKET PG TBD

POWER SUPPLY

BRACKET

BRKT PSU HOLDER BKT PG TBD

RISER CARD

BRACKET

BRKT RISER BKT PG TBD

SCALAR COVER

BRACKET

BRKT SCALAR COVER BKT PG TBD

WIRE COVER CVR WIRE COVER PG TBD

WIRE HOLDER HLDR WIRE HOLDER PG TBD

ANTENNA AUX WLAN

GALLAGHER ACON

ANTENNA AUX WLAN GALLAGHER ACON TBD

ANTENNA MAIN WLAN

GALLAGHER ACON

ANTENNA MAIN WLAN GALLAGHER ACON TBD

ASSEMBLY HINGE

MODULE FOOT

STAND

ASSY HINGE MODULE PG TBD

ASSEMBLY LCD

MODULE 23" WFHD

NONE GLARE

SAMSUNG W/TOUCH

PANEL&CONTRAL

BOARD& GLUE

ASSY LCD 23" SAMSUNG W/TP&BD TBD

GLUE FOR GLASS

PANEL LEFT AND

RIGHT 23

"GLUE GLASS PANEL L-R 23 PG TBD

Category Part Name Part Number

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 93

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 94

This chapter provides features summary for each of the Packard Bell oneTwo M3350 / oneTwo M3351 /

oneTwo L5350 / oneTwo L5351 computer model configurations.

Model Definitions and Configurations

Appendix A

95 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Packard Bell oneTwo M3351 / oneTwo L5351 Model Configuration

Common features

• Project name: gGreenwood

• Mainboard: Greenwood

WNMCP78PV_1394(N)_LOGO(N)_Eup(Y)

• DIMM1: U2GBIII13

• Card reader: Yes

Model Part No. Description Chassis Bezel CPU DIMM2 DIMM3 HDD ODD LCD VGA TV Tuner Add-on

Card 1 Add-on

Card 2 Keyboard Mouse Remote

Control PSU Power

Cord OS

oTL5351 PW.U5RE2

.001 oTL5351 CH

EMEA001

W7HP64PFR0206/

ATHIIX2215/2G*2/

500G*1/NSM8XS/

B23/315/802.11 b/g/n/

KB/mouse

HX093I PAIO1023 ATHIIX2

215 U2GBII

I13 ND500GB7

.2KS NSM8XS D23FHD Nvidia 315

512MB

HDMI/DVI

LP

N802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

N N USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

EU W7HP64

oTL5351 PW.U5RE2

.002 oTL5351 CH

EMEA001

W7HP64PFR0206/

ATHIIX2215/2G*2/

640G*1/NSM8XS/

B23/GT320/H753-D

Kit/802.11 b/g/n/

EMEA Win7 WMC/

KB/mouse

HX093I PAIO1023 ATHIIX2

215 U2GBII

I13 ND640GB7

.2KS NSM8XS D23FHD Nvidia

GT320

1GB

HDMI/DVI

LP

PCIe/SW/

DVB-T/

DTXAIO_Kit

802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

NEMEA

Win7

WMC

USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

EU W7HP64

oTL5351 PW.U5RE2

.009 oTL5351 CH

EMEA001

W7HP64RUPRU4407

/ATHIIX4605e/2G*2/

500G*1/NSM8XS/

B23/GT320/802.11 b/

g/n/KB/RF2.4/

0420_PB

HX093I PAIO1023 ATHIIX4

605e U2GBII

I13 ND500GB7

.2KS NSM8XS D23FHD Nvidia

GT320

1GB

HDMI/DVI

LP

N802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

N N RF2.4/

0420_PB RF2.4/

0420_PB PFC

220W

(8.5L) EuP

EU W7HP64R

U

oTL5351 PW.U5RE2

.015 oTL5351 CH

EMEA001

W7HP64PDE0307/

ATHIIx2240/2G*2/

500G*1/NSM8XS/

B23/HD5450/H753-D

Kit/802.11 b/g/n/

EMEA Win7 WMC/

KB/RF2.4/0420_PB

HX093I PAIO1023 ATHIIx2

240 U2GBII

I13 ND500GB7

.2KS NSM8XS D23FHD ATI

HD5450

512MB

HDMI/DVI

LP

PCIe/SW/

DVB-T/

DTXAIO_Kit

802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

NEMEA

Win7

WMC

RF2.4/

0420_PB RF2.4/

0420_PB PFC

220W

(8.5L) EuP

EU W7HP64

oTL5351 PW.U5RE2

.017 oTL5351 CH

EMEA001

W7HP64PNO9105/

ATHIIX4605e/2G*2/

1000G*1/NSM8XS/

B23/HD5570/802.11

b/g/n/KB/RF2.4/

0420_PB

HX093I PAIO1023 ATHIIX4

605e U2GBII

I13 ND1000GB

5.4KS NSM8XS D23FHD ATI

HD5570

1GB

HDMI/DVI

LP

N802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

N N RF2.4/

0420_PB RF2.4/

0420_PB PFC

220W

(8.5L) EuP

EU W7HP64

oTL5351 PW.U5RE2

.036 oTL5351 CH

EMEA001

W7HP64RUPRU4407

/ATHIIX4605e/2G*2/

500G*1/NSM8XS/

B23/HD5570/802.11

b/g/n/KB/RF2.4/

0420_PB

HX093I PAIO1023 ATHIIX4

605e U2GBII

I13 ND500GB7

.2KS NSM8XS D23FHD ATI

HD5570

1GB

HDMI/DVI

LP

N802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

N N RF2.4/

0420_PB RF2.4/

0420_PB PFC

220W

(8.5L) EuP

EU W7HP64R

U

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 96

oTL5351 S1.U5R02.

001 oTL5351 Sample

EMEA001

W7HP64PIT0604/

PHNMII705e/2G*2/

640G*1/NBDRW4XS/

B23/EMEA Win7/

Philips/PS2/1688/

PS2Opt/PB

HX093I PAIO1023 PHNMII

705e NU2GBII

I13 D640GB7

.2KS NBDRW4

XS D23FHD N N N N EMEA

Win7/

Philips

PS2/1688 PS2Opt/

PB PFC

220W

(8.5L) EuP

EU W7HP64

oTM3351 PW.U5PE2

.001 oTM3351 CH

EMEA001

W7HP64PUK0108/

ATHIIX2250/

1G*1+2G*1/320G*1/

NSM8XS/D21.5H/

H753-D Kit/802.11 b/

g/n/EMEA Win7

WMC/KB/RF2.4/

0420_PB

HX093J PAIO1021 ATHIIX2

250 U2GBII

I13 ND320GB7

.2KS NSM8XS D21.5WU

XGA NPCIe/SW/

DVB-T/

DTXAIO_Kit

802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

NEMEA

Win7

WMC

RF2.4/

0420_PB RF2.4/

0420_PB PFC

220W

(8.5L) EuP

UK W7HP64

oTM3351 PW.U5PE2

.002 oTM3351 CH

EMEA001

W7HP64PFR0206/

SMP140/2G*1/

320G*1/NSM8XS/

D21.5H/802.11 b/g/n/

KB/mouse

HX093J PAIO1021 SMP140 N N D320GB7

.2KS NSM8XS D21.5WU

XGA N N 802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

N N USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

EU W7HP64

oTM3351 PW.U5PE2

.003 oTM3351 CH

EMEA001

W7HP64PFR0206/

ATHIIX2215/

2G*1+1G*1/500G*1/

NSM8XS/D21.5H/

802.11 b/g/n/KB/

mouse

HX093J PAIO1021 ATHIIX2

215 U1GBII

I13 ND500GB7

.2KS NSM8XS D21.5WU

XGA N N 802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

N N USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

EU W7HP64

oTM3351 PW.U5PE2

.049 oTM3351 CH

EMEA001

W7HP64PES0407/

ATHIIX2215/2G*2/

1000G*1/NSM8XS/

D21.5H/315/H753-D

Kit/802.11 b/g/n/

Bluetooth/EMEA Win7

WMC/KB/RF2.4/

0420_PB

HX093J PAIO1021 ATHIIX2

215 U2GBII

I13 ND1000GB

5.4KS NSM8XS D21.5WU

XGA Nvidia 315

512MB

HDMI/DVI

LP

PCIe/SW/

DVB-T/

DTXAIO_Kit

802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

Bluetooth

Kit EMEA

Win7

WMC

RF2.4/

0420_PB RF2.4/

0420_PB PFC

220W

(8.5L) EuP

EU W7HP64

oTM3351 PW.U5PE2

.050 oTM3351 CH

EMEA001

W7HP64PPOR1003/

ATHIIX2215/2G*2/

1000G*1/NSM8XS/

D21.5H/315/H753-D

Kit/802.11 b/g/n/

Bluetooth/EMEA Win7

WMC/KB/RF2.4/

0420_PB

HX093J PAIO1021 ATHIIX2

215 U2GBII

I13 ND1000GB

5.4KS NSM8XS D21.5WU

XGA Nvidia 315

512MB

HDMI/DVI

LP

PCIe/SW/

DVB-T/

DTXAIO_Kit

802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

Bluetooth

Kit EMEA

Win7

WMC

RF2.4/

0420_PB RF2.4/

0420_PB PFC

220W

(8.5L) EuP

EU W7HP64

oTM3351 PW.U5PE2

.176 oTM3351 CH

EMEA001

W7HP64PCHB106/

ATHIIX2215/2G*2/

500G*1/NSM8XS/

D21.5H/H753-D Kit/

EMEA Win7 WMC/

KB/mouse

HX093J PAIO1021 ATHIIX2

215 U2GBII

I13 ND500GB7

.2KS NSM8XS D21.5WU

XGA NPCIe/SW/

DVB-T/

DTXAIO_Kit

N N EMEA

Win7

WMC

USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

Swiss/EU W7HP64

Model Part No. Description Chassis Bezel CPU DIMM2 DIMM3 HDD ODD LCD VGA TV Tuner Add-on

Card 1 Add-on

Card 2 Keyboard Mouse Remote

Control PSU Power

Cord OS

97 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

oTM3351 PW.U5PE2

.177 oTM3351 CH

EMEA001

W7HP64PFR0206/

ATHIIX2215/

2G*1+1G*1/500G*1/

NSM8XS/D21.5H/KB/

mouse

HX093J PAIO1021 ATHIIX2

215 U1GBII

I13 ND500GB7

.2KS NSM8XS D21.5WU

XGA N N N N N USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

EU W7HP64

oTM3351 PW.U5PE2

.178 oTM3351 CH

EMEA001

W7HP64PFR0206/

ATHIIX2215/2G*2/

640G*1/NSM8XS/

D21.5H/802.11 b/g/n/

KB/mouse

HX093J PAIO1021 ATHIIX2

215 U2GBII

I13 ND640GB7

.2KS NSM8XS D21.5WU

XGA N N 802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

N N USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

EU W7HP64

oTM3351 PW.U5PE2

.180 oTM3351 CH

EMEA001

W7HP64RUPRU4407

/ATHIIx4600e/2G*2/

500G*1/NSM8XS/

D21.5H/GT320/802.11

b/g/n/KB/RF2.4/

0420_PB

HX093J PAIO1021 ATHIIx4

600e U2GBII

I13 ND500GB7

.2KS NSM8XS D21.5WU

XGA Nvidia

GT320

1GB

HDMI/DVI

LP

N802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

N N RF2.4/

0420_PB RF2.4/

0420_PB PFC

220W

(8.5L) EuP

EU W7HP64R

U

oTM3351 PW.U5PE2

.181 oTM3351 CH

EMEA001

W7HP64PNO9105/

ATHIIX2215/

2G*1+1G*1/500G*1/

NSM8XS/D21.5H/

802.11 b/g/n/KB/

mouse

HX093J PAIO1021 ATHIIX2

215 U1GBII

I13 ND500GB7

.2KS NSM8XS D21.5WU

XGA N N 802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

N N USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

EU W7HP64

oTM3351 PW.U5PE2

.186 oTM3351 CH

EMEA001

W7HP64PFR0206/

ATHIIX2215/

2G*1+1G*1/320G*1/

NSM8XS/D21.5H/

H753-D Kit/802.11 b/

g/n/EMEA Win7

WMC/KB/mouse

HX093J PAIO1021 ATHIIX2

215 U1GBII

I13 ND320GB7

.2KS NSM8XS D21.5WU

XGA NPCIe/SW/

DVB-T/

DTXAIO_Kit

802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

NEMEA

Win7

WMC

USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

EU W7HP64

oTM3351 PW.U5PE2

.188 oTM3351 CH

EMEA001

W7HP64PDE0307/

ATHIIx2240/2G*2/

500G*1/NSM8XS/

D21.5H/KB/mouse

HX093J PAIO1021 ATHIIx2

240 U2GBII

I13 ND500GB7

.2KS NSM8XS D21.5WU

XGA N N N N N USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

EU W7HP64

oTM3351 PW.U5PE2

.190 oTM3351 CH

EMEA001

W7HP64PNO9105/

ATHIIX2215/

2G*1+1G*1/500G*1/

NSM8XS/D21.5H/

HD5450/802.11 b/g/n/

KB/mouse

HX093J PAIO1021 ATHIIX2

215 U1GBII

I13 ND500GB7

.2KS NSM8XS D21.5WU

XGA ATI

HD5450

512MB

HDMI/DVI

LP

N802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

N N USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

EU W7HP64

oTM3351 PW.U5PE2

.192 oTM3351 CH

EMEA001

W7HP64PBEA703/

ATHIIX2215/2G*2/

500G*1/NSM8XS/

D21.5H/315/H753-D

Kit/802.11 b/g/n/

EMEA Win7 WMC/

KB/RF2.4/0420_PB

HX093J PAIO1021 ATHIIX2

215 U2GBII

I13 ND500GB7

.2KS NSM8XS D21.5WU

XGA Nvidia 315

512MB

HDMI/DVI

LP

PCIe/SW/

DVB-T/

DTXAIO_Kit

802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

NEMEA

Win7

WMC

RF2.4/

0420_PB RF2.4/

0420_PB PFC

220W

(8.5L) EuP

EU W7HP64

Model Part No. Description Chassis Bezel CPU DIMM2 DIMM3 HDD ODD LCD VGA TV Tuner Add-on

Card 1 Add-on

Card 2 Keyboard Mouse Remote

Control PSU Power

Cord OS

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 98

oTM3351 PW.U5PE2

.201 oTM3351 CH

EMEA001

W7HP64RUPRU4407

/ATHIIX3405e/

2G*1+1G*1/320G*1/

NSM8XS/D21.5H/

HD5450/802.11 b/g/n/

KB/RF2.4/0420_PB

HX093J PAIO1021 ATHIIX3

405e U1GBII

I13 ND320GB7

.2KS NSM8XS D21.5WU

XGA ATI

HD5450

512MB

HDMI/DVI

LP

N802.11 b/g/

n (mini-

card/

USB)(half

size) Kit

N N RF2.4/

0420_PB RF2.4/

0420_PB PFC

220W

(8.5L) EuP

EU W7HP64R

U

oTM3351 S1.U5P02.

001 oTM3351 Sample

EMEA001

W7HP64PNO9105/

PHNMII705e/2G*2/

640G*1/NSM8XS/

D21.5H/802.11 b/g/n/

KB/mouse

HX093J PAIO1021 PHNMII

705e U2GBII

I13 ND640GB7

.2KS NSM8XS D21.5WU

XGA N N 802.11 b/g/

n (mini-

card/

USB)(half

size)

N N USB/

0420_PB USB/0420 PFC

220W

(8.5L) EuP

EU W7HP64

Model Part No. Description Chassis Bezel CPU DIMM2 DIMM3 HDD ODD LCD VGA TV Tuner Add-on

Card 1 Add-on

Card 2 Keyboard Mouse Remote

Control PSU Power

Cord OS

99 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 100

This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system

functions are tested for both the Home Basic and Home Premium editions of Microsoft’s Windows Vista

operating system.

Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

Regarding configuration, combination and test procedures, please refer to the Packard Bell oneTwo M3350 /

oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Vista Compatibility Test Report released by the Acer Mobile

System Testing Department.

Item Device Name Vendor

Access Point Air Station Wireless NFINITI [Model Num: WZR-G144N],

802.11n/g/b Buffalo

Buffalo Air Station NFINITI [ModeNum:WZR2-G300N],

802.11n/g/b Buffalo

Bluetooth Access

Point Bluetooth Access Point [ModeNum:BT300] X Bridge

Bluetooth Devices Bluetooth Stereo Headset [ModeNum:HT820] Motorola

Bluetooth Mouse [ModeNum:097855020512] Logitech

Motorola Bluetooth Wireless Headset H300 Motorola

Sony Ericsson Stereo Bluetooth Headset HBH-DS970 Sony

External LCD P243W 24-inch LCD Monitor Acer

P244W 24-inch LCD Monitor Acer

SP2208WFP 22-inch LCD Monitor Dell

UltraSharp 3008WFP 30-inch LCD Monitor Dell

2407FPW 24-inch LCD Monitor Dell

UltraSharp E2408WFP 24-inch Widescreen HDMI Dell

Earphone /

Microphone Hawk Stereo Headset 933 Hawk

Projector 3300MP Projector Dell

SIM Card FarEasTone 3G SIM Card FarEasTone

Chunghwa Telecom 3G SIM Card Chunghwa

Telecom

TV W37G (HDMI) Westinghouse

TC-37MPK (VGA/HDMI) Panasonic

USB 3G Card Huawei Mobile Connect E220 USB Modem 3G (E220:

HSDPA/UMTS/EDGE/GPRS/GSM) Huawei

USB Camera Canon Digital IXUS 860 IS Digital Compact Camera

(8.0 MP CCD sensor/DIGIC III with Face Detection AF/

AE/FE/28mm wide-angle lens with optical Image

Stabilizer, Media storage: SD, SDHC, MMC, MMCplus,

built-in SD 32 MB)

Canon

USB Storage Drive 6-in-1 Flash Card Reader/Writer PQI

Test Compatible Components

Appendix B

101 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Item Device Name Vendor

USB Flash Drive Transcend JetFlash USB 2.0 Flash Drive V85 8 GB

Memory Key Transcend

Apacer AH421 8 GB Apacer

A-Data PD16 Vista 16 GB A-Data

Transcend JetFlash USB 2.0 Flash Drive V10 16 GB

Memory Key Transcend

USB HDD 2.5-inch Portable 80 GB Hard Disk Transcend

USB ODD DVD+R/RW (USB 2.0) Plextor

USB Hub and Others Huawei Mobile Connect E220 USB Modem 3G (E220:

HSDPA/UMTS/EDGE/GPRS/GSM) Huawei

PowerSync USB2.0 4-Port Mini Hub (HU151W White) PowerSync

Techworks 4-Port USB2.0 Mini Hub (OW4PTUSBHB) Techworks

USB Keyboard/

Mouse First Wheel Mouse Logitech

Internet Navigator Keyboard Logitech

Dell L30U 0N242F USB Keyboard Dell

USB Printer HP Deskjet F4280 All-in-One: Printer/ Scanner/Copier,

1200x2400 dpi) HP

USB Speaker/

Joystick iFun USB Speaker (JS1200UA) JS

Dell USB Speaker Dell

Wireless Printer Photosmart C309 (CC35A) All-in-One Printer (4x6

photos/CD/DVD/Quick Forms, /Scanner/Copier/Fax)

Port: USB2.0/Ethernet/PictBridge/802.11g/BT

HP

Photosmart C4580 All-in-One Printer (4x6 photos) /

Scanner/Copier

Port: USB2.0/802.11g.b/Memory Card

HP

Memory Stick High Speed 1 GB Memory Stick Pro Duo Lexar

MS PRO Dou 2 GB High Speed Sony

MS PRO 2 GB Memory Card Sony

SanDisk Memory Stick Micro (M2) 8GB Card SanDisk

Multimedia Card RS-MMC 128MB Memory Card SanDisk

RS-MMC Mobile 256MB Memory Card PQI

Transcend MMC plus 4GB Card Transcend

Turbo 200X 2GB MMC Card A-DATA

SD Card 4GB SD PRO Memory Card RiDATA

SanDisk Multi-use SD Class 2 Memory Card 2GB SanDisk

SD Card 2 GB (150x Hi-Speed) Apacer

SanDisk MicroSDHC 4 GB Card with Adapter SanDisk

Kingston SDHC SD4 32 GB Card Kingston

xD Card Olympus xD-Picture Card M+ 2GB Speed Card Olympus

Fujifilm xD-Picture Card Type M 2 GB Fujifilm

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 102

Approved Vendor List (AVL)

Component Vendor Description Model Part Number

Mainboard kit Wistron MB Kit oTM3350/3351_oTL5350/5351 nVidia MCP78PV

Proprietary W/O 1394 LF DDRIII 4 DIMM W/ EUP "Greenwood

WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) MB.U5N01.001

Mainboard oTM3350/3351_oTL5350/5351 nVidia MCP78PV

Proprietary W/O 1394 LF DDRIII 4 DIMM W/ EUP "Greenwood

WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) MB.U5N01.002

Front bezel Wistron Wistron PB Bezel PAIO1021 for 21.5" w/i HX093J chassis PAIO1021 PZ.11900.196

Wistron PB Bezel PAIO1023 for 23" w/i HX093I chassis PAIO1023 PZ.11900.195

Main chassis Wistron Wistron(LY) Chassis xSFF HX093I for AIO

GAIO_PAIO_1023 Bezel HX093I HS.13100.139

Wistron(LY) Chassis xSFF HX093J for AIO

GAIO_PAIO_1021 Bezel HX093J HS.13100.140

Heat sink fan CM CM iCooler LGA775 AIO DL5-8KDSA-R1-GP w/i pure al

25mm w/i 9225 fan for DTX AIO, 65W HI.10800.079

Processor AMD PhenomII 910e AM3+ 2.6G 4x512K 4000 940 65W C-3

Quad Core HD910EOCK4DGM KC.PE202.910

PhenomII x 4 900e 2.4GHz, 6M total cache 65W, Deneb,

PHNMII900e HD900EOCK4DGI KC.PE202.900

PhenomII x 3 705e 2.5GHz, 7.5M total cache 65W, Heka,

PHNMII705e HD705EOCK3DGI KC.PE202.705

PhenomII x 3 700e 2.4GHz, 7.5M total cache 65W, Heka,

PHNMII700e HD700EOCK3DGI KC.PE202.700

AthlonII 610e AM3+ 2.4G 4x512K 4000 940 45W C-3 Quad

Core AD610EHDK42GM KC.AM202.610

AMD Athlon II x4 605e 2.3G 512KB x4(45W) AD605EHDK42GI KC.AE202.605

Athlon II x4 600e 2.2GHz, 2M L2 cache 45W, Propus,

ATHIIX4600e AD600EHDK42GI KC.AE202.600

AthlonII 410e AM3+ 2.5G 3x512K 4000 940 45W C-3 Triple

Core AD410EHDK32GM KC.AM202.410

Athlon II x3 405e 2.3GHz, 1.5M L2 cache 45W, Rana,

ATHIIX3405e AD405EHDK32GI KC.AE202.405

AthlonII 255 AM3+ 2x1M 4000 940 65W C-2 3.1G, Dual

Core ADX255OCK23GM KC.AM202.255

103 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Athlon II x2 250 3.0GHz, 2M L2 cache 65W, Regor,

ATHIIX2250 ADX250OCK23GM KC.AM202.250

AMD Athlon II x2 245 2.9G 1Mx2 (65W) ADX245OCK23GQ KC.AT202.245

Athlon II x2 240 2.8GHz, 2M L2 cache 65W, Regor,

ATHIIX2240 ADX240OCK23GQ KC.AT202.240

Athlon II x2 215 2.7GHz 1M L2 cache 65W, Regor,

ATHIIX2215 ADX215OCK22GQ KC.AT202.215

Memory Unifosa DDRIII1333 GU502203EP0201 LF 128*8 0.065um KN.1GB0H.015

DDRIII1333 GU512303EP0202 LF 128*8 0.065um KN.2GB0H.009

Samsung DDRIII1333 M378B5673FH0-CH9 LF 128*8 46nm KN.2GB0B.024

DDRIII1333 M378B2873FHS-CH9 LF 128*8 46nm KN.1GB0B.036

Transcend DDRIII1333 JM1333KLU-1G KN.1GB0F.005

DDRIII1333 JM1333KLU-2G KN.2GB0F.004

Kingston DDRIII1333 ACR128X64D3U1333C9 LF 128*8 0.07um KN.1GB07.002

DDRIII1333 ACR256X64D3U1333C9 LF 128*8 0.07um KN.2GB07.002

Apacer DDRIII1333 75.073C1.G02 LF 128*8 0.065um KN.1GB01.031

DDRIII1333 75.A73C1.G02 LF 128*8 0.065um KN.2GB01.025

A-data DDRIII1333 AD63I1A0816EZ KN.1GB0C.008

Hard drive HGST 7200rpm 320GB HDT721032SLA380 Saturn KH.32007.006

7200rpm 640GB HDT721064SLA360 Saturn KH.64007.001

7200rpm 1000GB HDT721010SLA360 Saturn KH.01K07.002

WD 7200rpm 320GB WD3200AAJS-22L7A0 XL320S-3 KH.32008.016

7200rpm 500GB WD5000AAKS-22V1A0 SATA II 16MB LF

F/W:05.01D05 KH.50008.014

7200rpm 640GB WD6400AAKS-22A7B2 XL320M KH.64008.003

7200rpm 1000GB WD1001FALS-22J7B0 XL333 KH.01K08.004

5400rpm 1000GB WD10EADS-22M2B0 GP500 KH.01K08.005

5400rpm 1500GB WD15EADS-22P8B0 GP500 KH.15K08.001

Component Vendor Description Model Part Number

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 104

Seagate 7200rpm 320GB ST3320418AS( Pharaoh) SATA II 16MB LF

F/W:CC44 Pharaoh KH.32001.015

7200rpm 640GB ST3640623AS(Brinks) SATA II 16MB LF F/

W:CC4H Brinks KH.64001.002

7200rpm 1000GB ST31000528AS(Pharaoh) SATA II 32MB

LF F/W:CC44 Pharaoh KH.01K01.007

7200rpm 1500GB ST31500341AS(Brinks) SATA II 32MB LF

F/W:CC4H Brinks KH.15K01.002

Optical drive HLDS ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT31N KU.0080D.054

ODD HLDS BD COMBO 12.7mm Tray DL 4X CT21N KO.0040D.004

PLDS ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A5SH KU.0080F.014

Panasonic ODD PANASONIC BD COMBO 12.7mm Tray DL 4X UJ141AL KO.00407.004

ODD PANASONIC BD RW 12.7mm Tray DL 4X UJ240A KU.00407.015

TV tuner card AverMedia Avermedia H753-A TV Tuner Card PCIe Hybrid ATSC, S/W

Encoder H753-A TU.10500.064

Avermedia H753-D TV Tuner Card PCIe Hybrid DVB-T, S/W

Encoder H753-D TU.10500.065

Graphics card PCP NV GT320 1GB sDDR3 DVI+HDMI LP (SAMSUNG) VG.PCPT3.211

NV GT320 1GB DDR3 DVI+HDMI LP (HYNIX 1.2ns) VG.PCPT3.213

HD5570 1GB DDR 3 (128BITS) SAMSUNG DVI HDMI W/LP

BKT ROHS VG.APC55.711

HD5570 1GB 128bits sDDR3 DVI+HDMI LP (New Hynix -

1.2) VG.APC55.732

NV 315 512MB 64bits sDDR3 DVI+HDMI LP (New Hynix -

1.2) VG.PCPT3.164

HD5450 512MB SDDR 3 (64BITS) SAMSUNG DVI HDMI

W/LP BKT ROHS VG.APC54.511

HD5450 512MB SDDR 3 (64BITS) SAMSUNG DVI HDMI

W/LP BKT ROHS 4 LAYER VG.APC54.513

HD5450 512MB 64bits sDDR3 DVI+HDMI LP (New Hynix -

1.2) VG.APC54.532

HD5450 512MB 64bits sDDR3 DVI+HDMI LP 4 LAYER VG.APC54.534

Component Vendor Description Model Part Number

105 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

ECS HD5450 512MB (64BIT) DDR3 DVI HDMI VGA LP

BRACKET ROHS VG.ECS54.511

NV G315 512MB (64BIT) DDR3 DVI HDMI LP BRACKET

ROHS VG.ECS31.5L1

WLAN module Lite-On Lite-On WN6607LH WLAN WN6607LH, Realtek

RTL8191SU, 802.11bgn 1Tx2R WLAN (mini-card)(USB

interface) Half Size

WN6607LH NI.10200.041

WLAN antenna ACON_Main ANTENNA MAN WLAN ACON Main AMM8P-700017 AMM8P-700017 25.91344.001

ACON_Aux ANTENNA AUX WLAN ACON_Aux AMM8P-700018 AMM8P-700018 25.91345.001

LCD panel with

touchscreen

function

eTurbo eTurbo 21.5" resistive muti-touch panel Panel touch film SR-215M181728D1 PC.14600.002

eTurbo 23" resistive muti-touch panel Panel touch film SR-230M182235D1 PC.14600.001

Touchscreen

control board Ideacom Ideacom Resistive muti-touch control board IDC1650-090U0

(for 21.5") IDC1650-090U0-01-00 PA.14800.001

Ideacom Resistive muti-touch control board IDC1650-114U0

(for 23") IDC1672-114U0-00-00 PA.14800.002

LCD panel AUO CCFL LCD AUO 21.5"W FHD None Glare M215HW01 V0

0G LF 300nit 5ms 1000:1 M215HW01 V0 Rev.0G LK.21505.011

CCFL LCD AUO 21.5"W FHD None Glare M215HW01 V0

0H LF 300nit 5ms 1000:1 M215HW01 V0 Rev.0H LK.21505.012

LGD CCFL LCD LPL 21.5"W FHD None Glare LM215WF1 TLF1

LF 300nit 5ms LM215WF1 LK.21508.006

SEC CCFL LCD SAMSUNG 23"W FHD None Glare

LTM230HT01 A09 LF 300nit 5ms 1000:1 HF LTM230HT01 LK.23006.014

CCFL LCD SAMSUNG 23"W FHD None Glare

LTM230HT01 A10 LF 300nit 5ms 1000:1 HF LTM230HT01 LK.23006.015

LGD CCFL LCD LPL 23"W FHD None Glare LM230WF1 TLA5 LF

300nit 5ms G8 LM230WF1 LK.23008.009

Component Vendor Description Model Part Number

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 106

Power supply

unit Delta DPS-220UB A PY.22009.006 PY.22009.006

CP CPB09-D220R PY.2200F.004 PY.2200F.004

Delta DPS-220UB-1 A PY.22009.007 PY.22009.007

CP CPB09-D220A PY.2200F.005 PY.2200F.005

LiteOn PS-5221-9AE-RoHS (FR 220W, ES) PY.2200B.008 PY.2200B.008

Delta DPS-220UB-2 B (FR 220W, ES) PY.22009.008 PY.22009.008

CP CPB09-D220E (FR 220W, ES) PY.2200F.006 PY.2200F.006

Bluetooth module Chicony BT MODULE BT V2.1+EDR CSR BLUECORE4-PC-R BC10B-04C1 56.25034.021

Lite-on BT MODULE BT V2.1+EDR CSR BC04-ROM CSP A WB111C-C1-AA 56.25034.011

Webcam module

with microphone Chicony CAMERA 2M CNFA21321004590L CHICONY CNFA213 56.18007.521

Simplo CAMERA 2M 1007 C04PL037F PARKORCHID C04PL037F 56.18009.521

Inverter board Darfon INVERTER 4L VZ.13156.101 DARFON V156-B01 HF 19.21066.231

Sumida INVERTER 4L IV30260SPEC139 SUMIDA IV30260/T-LF 19.21060.231

Speakers Neosonica 5W_SPEAKER(L+R) 9C-032RA08K1P-01 DTX_AIO C032RA08K1P-01 23.40817.001

USB keyboard Chicony Keyboard CHICONY KU-0420 USB 105KS Black US

International KB.USB03.247

Keyboard CHICONY KU-0420 USB 105KS Black Spanish KB.USB03.248

Keyboard CHICONY KU-0420 USB 105KS Black

Portuguese KB.USB03.249

Keyboard CHICONY KU-0420 USB 105KS Black Italian KB.USB03.250

Keyboard CHICONY KU-0420 USB 105KS Black Swedish KB.USB03.251

Keyboard CHICONY KU-0420 USB 105KS Black Dutch KB.USB03.252

Keyboard CHICONY KU-0420 USB 105KS Black Swiss/G KB.USB03.253

Keyboard CHICONY KU-0420 USB 105KS Black Belgium KB.USB03.254

Keyboard CHICONY KU-0420 USB 105KS Black Icelandic KB.USB03.255

Keyboard CHICONY KU-0420 USB 105KS Black Norwegian KB.USB03.256

Keyboard CHICONY KU-0420 USB 105KS Black Hebrew KB.USB03.257

Keyboard CHICONY KU-0420 USB 105KS Black Polish KB.USB03.258

Keyboard CHICONY KU-0420 USB 105KS Black Slovenian KB.USB03.259

Component Vendor Description Model Part Number

107 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Keyboard CHICONY KU-0420 USB 105KS Black Slovak KB.USB03.260

Keyboard CHICONY KU-0420 USB 105KS Black Russian KB.USB03.261

Keyboard CHICONY KU-0420 USB 105KS Black Hungarian KB.USB03.262

Keyboard CHICONY KU-0420 USB 105KS Black Greek KB.USB03.263

Keyboard CHICONY KU-0420 USB 105KS Black Danish KB.USB03.264

Keyboard CHICONY KU-0420 USB 105KS Black Czech KB.USB03.265

Keyboard CHICONY KU-0420 USB 105KS Black Romanian KB.USB03.266

Keyboard CHICONY KU-0420 USB 105KS Black Turkish KB.USB03.267

Keyboard CHICONY KU-0420 USB 105KS Black UK KB.USB03.268

Keyboard CHICONY KU-0420 USB 105KS Black French KB.USB03.269

Keyboard CHICONY KU-0420 USB 105KS Black German KB.USB03.270

Keyboard CHICONY KU-0420 USB 105KS Black Nordic KB.USB03.271

Keyboard CHICONY KU-0420 USB Standard 105KS Black

Arabic/English KB.USB03.272

RF keyboard Chicony Keyboard CHICONY WUG0570 RF2.4 105KS Black US

International with PB logo KB.RF403.186

Keyboard CHICONY WUG0570 RF2.4 105KS Black

Spanish with PB logo KB.RF403.187

Keyboard CHICONY WUG0570 RF2.4 105KS Black

Portuguese with PB logo KB.RF403.188

Keyboard CHICONY WUG0570 RF2.4 105KS Black Italian

with PB logo KB.RF403.189

Keyboard CHICONY WUG0570 RF2.4 105KS Black

Swedish with PB logo KB.RF403.190

Keyboard CHICONY WUG0570 RF2.4 105KS Black Dutch

with PB logo KB.RF403.191

Keyboard CHICONY WUG0570 RF2.4 105KS Black Swiss/

G with PB logo KB.RF403.192

Keyboard CHICONY WUG0570 RF2.4 105KS Black

Belgium with PB logo KB.RF403.193

Component Vendor Description Model Part Number

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 108

Keyboard CHICONY WUG0570 RF2.4 105KS Black

Icelandic with PB logo KB.RF403.194

Keyboard CHICONY WUG0570 RF2.4 105KS Black

Norwegian with PB logo KB.RF403.195

Keyboard CHICONY WUG0570 RF2.4 105KS Black Hebrew

with PB logo KB.RF403.196

Keyboard CHICONY WUG0570 RF2.4 105KS Black Polish

with PB logo KB.RF403.197

Keyboard CHICONY WUG0570 RF2.4 105KS Black

Slovenian with PB logo KB.RF403.198

Keyboard CHICONY WUG0570 RF2.4 105KS Black Slovak

with PB logo KB.RF403.199

Keyboard CHICONY WUG0570 RF2.4 105KS Black

Russian with PB logo KB.RF403.200

Keyboard CHICONY WUG0570 RF2.4 105KS Black

Hungarian with PB logo KB.RF403.201

Keyboard CHICONY WUG0570 RF2.4 105KS Black Greek

with PB logo KB.RF403.202

Keyboard CHICONY WUG0570 RF2.4 105KS Black Danish

with PB logo KB.RF403.203

Keyboard CHICONY WUG0570 RF2.4 105KS Black Czech

with PB logo KB.RF403.204

Keyboard CHICONY WUG0570 RF2.4 105KS Black

Romanian with PB logo KB.RF403.205

Keyboard CHICONY WUG0570 RF2.4 105KS Black Turkish

with PB logo KB.RF403.206

Keyboard CHICONY WUG0570 RF2.4 105KS Black UK with

PB logo KB.RF403.207

Keyboard CHICONY WUG0570 RF2.4 105KS Black French

with PB logo KB.RF403.208

Keyboard CHICONY WUG0570 RF2.4 105KS Black

German with PB logo KB.RF403.209

Keyboard CHICONY WUG0570 RF2.4 105KS Black Nordic

with PB logo KB.RF403.210

Component Vendor Description Model Part Number

109 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

Keyboard dongle

receiver Chicony Chicony Dangle Receiver USB external receiver RV.11000.022

USB mouse Chicony Chicony optical mouse USB MSU0960 MS.11200.061

MCE remote

controller/

receiver

Philips Philips Remote Controller RC2604307/01BG for EMEA ;pair

with RV.11000.007 EMEA Win7/Philips RT.11300.021

Philips Remote Controller RC2604301/01B MSFT code

EMEA;pair with OVU430005 EMEA Win7 WMC RT.11300.023

Philips Remote Controller RC2604302/01B MSFT code

US;pair with OVU430005 US Win7 WMC RT.11300.022

Philips Remote Controller RC2604701/01B MSFT code

Japan; pair with OVU430005 US Win7 WMC RT.11300.024

SMK SMK Remote Controller US RRS9003-3406E SMK Quatro

Pulse;with Battery Pack US Win7 WMC_SMK RT.11300.025

Component Vendor Description Model Part Number

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 110

This section describes online technical support services available to help you repair your Acer products.

If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch

office. Acer branch offices and regional business units can access our website. However some information

sources will require a user ID and password. These can be obtained directly from Acer CSD Taiwan.

Acer's website offers you convenient and valuable support resources whenever you need them.

In the Technical Information section you can download information on all Acer notebook, desktop and server

models including:

• Service guides for all models

• User's manuals

• Training materials

• BIOS updates

• Software utilities

• Spare parts lists

• TABs (Technical Announcement Bulletin)

For these purposes, we have included a PDF file to facilitate the problem-free downloading of our technical

material.

Also available on this website are:

• Detailed information on Acer's International Traveler's Warranty (ITW)

• Returned material authorization procedures

• An overview of all the support services we offer, accompanied by a list of telephone, fax and email

contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any suggestions or

comments, please do not hesitate to communicate these to us.

Online Support Information

Appendix C

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 111

A

AC power jack 4

ACPI, see Advanced Configuration Power

Interface 2

Advanced BIOS Features menu 16

Advanced Chipset Features menu 17

Advanced Configuration Power Interface

specifications 2

wake-up options 19

antivirus software 2

audio

headphone jack 5

line-in jack 4

line-out jack 4

microphone jack, left 4

microphone jack, right 5

specifications 9

troubleshooting 74

audio features 1

B

beep codes 76

BIOS

checkpoints 62

clear CMOS 78

crisis recovery disk 77

recovery 77

specifications 7

system passwords 22

version 14

BIOS Security Features menu 22

block diagram 79

Bluetooth

cable, part number 88

module, part number 85

module, remove 52

specifications 9

boot block

checkpoints 62

execute 77

boot sequence 16

brightness control keys 3

C

cable cover

location 4

capacitive keys 3

capacitive LED board

remove 59

card reader

location 4

supported cards 1

checkpoints

boot block 62

DIM 66

overview 62

POST 64

CMOS clear 78

CMOS Setup Utility

access 12

Advanced BIOS Features menu 16

Advanced Chipset Features menu 17

BIOS Security Features menu 22

Exit Without Saving 24

Frequency/Voltage Control menu 21

Integrated Peripherals menu 18

Load Default Settings 24

navigation keys 13

overview 11

PC Health Status menu 20

Power Management Setup menu 19

Product Information menu 14

Save & Exit Setup 24

Standard CMOS Features menu 15

computer stand

location 6

remove 26

connectivity

Bluetooth 9

Ethernet 9

WLAN 9

connectivity features 2

D

DIM checkpoints 66

disassembly procedures

Bluetooth module 52

capacitive LED board 59

computer stand 26

graphics card 37

guidelines 83

hard disk drive 40

heat sink fan 43

I/O cable cover 27

I/O cable plate 28

inverter board 42

inverter board bracket 37

LCD assembly 54

LCD board cover 58

LCD cable 58

light bars 60

main chassis 56

mainboard 47

memory 46

optical disc drive 29

power button assembly 53

power supply unit 49

preparatory steps 25

Index

112 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

processor 44

rear cover 28

RTC battery 46

rubber feet 27

scaler board 31

tools 25

touchscreen control board 51

TV tuner card 36

USB/audio board 33

wall mount plate 35

webcam module 59

display

display by model 1

remove LCD assembly 54

remove LCD board cover 58

remove LCD cable 58

E

eSATA port 4

Ethernet

port location 4

specifications 9

Exit Without Saving menu 24

expansion slots

location 80

specifications 1

exploded view 84

F

Field Replaceable Unit, see FRU list 83

Frequency/Voltage Control menu 21

FRU list

components list 85

exploded view 84

part number updates 83

G

graphics card

part number 85

remove 37

H

hard disk drive

configuration 15

part number 87

remove 40

SATA connectors 81

specifications 8

troubleshooting 73

hardware

configuration utility 11

exploded view 84

FRU list 83

information display 14

model configurations 95

specifications 7

status monitoring 20

troubleshooting 61

HDD, see hard disk drive 1

HDMI port 4

headphone jack 5

heat sink fan

cable connector 81

part number 86

remove 43

HSF, see heat sink fan 43

I

I/O cable cover

remove 27

I/O cable plate

remove 28

I/O ports

listing 1

Integrated Peripherals menu 18

inverter board

bracket, remove 37

part number 85

remove 42

supported models 10

inverter cable

part number 88

K

keyboard

part number 89

L

LAN port

location 4

specifications 9

LCD board cover

remove 58

LCD cable

remove 58

LCD panel

part numbers 88

specifications 9, 10

light bars

cable, part number 88

remove 60

Load Default Settings menu 24

M

main chassis

remove 56

mainboard

component identification 80

part number 85

remove 47

specifications 2

troubleshooting 72

media storage 1

memory

check size 14

DIMM slots 81

part number 86

remove 46

Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 113

specifications 1, 8

troubleshooting 72

microphone jack

left 4

right 5

model configurations 95

modem board

troubleshooting 74

monitor port 4

mouse

part number 91

O

ODD bezel, remove 30

ODD, see optical disc drive 1

online support information 110

operating system 2

optical disc drive

bracket, remove 30

configuration 15

location 4

part number 87

remove 29

specifications 8

troubleshooting 73

OS support 2

P

part numbers

AC power cord 89

accessories 91

Bluetooth cable 88

Bluetooth module 85

graphics card 85

hard disk drive 87

HDD SATA cable 88

heat sink fan 86

inverter board 85

inverter cable 88

keyboard 89

LCD panel 88

light bar cable 88

mainboard 85

memory module 86

microphone cable 88

mouse 91

ODD SATA cable 88

optical disc drive 87

power button assembly 85

power button/LED cable 88

power supply unit 89

processor 86

screws 91

speaker cable 88

touchscreen control board 85

TV tuner card 86

USB Bluetooth cable 88

USB/audio board cable 88

webcam cable 88

webcam module 85

wireless LAN card 86

WLAN cable 88

PC Health Status menu 20

POST, see Power-On Self-Test 64

power

AC power jack 4

ACPI compliance 2

button assembly, part number 85

button assembly, remove 53

button/indicator 3

specifications 2

wake-up options 19

power management

configure 19

specifications 2

power supply unit

24-pin ATX connector 81

4-pin ATX connector 81

part number 89

remove 49

supported models 10

troubleshooting 75

Power-On Self-Test

beep codes 76

checkpoints 64

error messages 66

processor

check type/speed 14

part number 86

remove 44

socket 81

specifications 7

troubleshooting 72

Product Information menu 14

PS/2 keyboard port 4

PS/2 mouse port 4

PSU, see power supply unit 49

R

rear cover

remove 28

Return Merchandise Authorization 83

RMA, see Return Merchandise Authorization 83

RTC battery

BIOS error 11

location 81

remove 46

RTC clock

RTC battery 81

troubleshooting 74

rubber feet

remove 27

114 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide

S

Save & Exit Setup menu 24

scaler board

remove 31

security features 2

sepakers

location 3

serial-to-DVI port

cable, remove 47

location 4

soeakers

cable, part number 88

software specifications

operating system 2

speakers

remove 54

specifications

antivirus 2

audio 9

BIOS 7

Bluetooth 9

display 9, 10

Ethernet controller 9

hard disk drive 8

memory 8

optical disc drive 8

power supply unit 10

processor 7

system chipsets 7

webcam 9

WLAN controller 9

Standard CMOS Features menu 15

supervisor password 22

system architecture 79

system chipset 1

system chipsets 7

system date 15

system dimensions 2

system passwords

change 23

remove 23

set 23

system time 15

system views

front view 3

left view 4

rear view 6

right view 5

T

temperature

monitoring 20

touchscreen

by model 10

control board, part number 85

control board, remove 51

troubleshooting

BIOS checkpoints 62

BIOS recovery 77

clearing CMOS 78

component failure 72

hardware diagnostic procedure 61

online support information 110

POST error indicators 66

TV tuner card

part number 86

remove 36

U

undetermined problems 76

USB ports

bootable device 18

left 4

legacy device 18

right 5

USB/audio board

cable, part number 88

remove 33

user password 22

V

VGA port 4

video

troubleshooting 74

volume control keys 3

W

wall mount option 6

wall mount plate

remove 35

webcam

cable, part number 88

location 3

module, part number 85

module, remove 59

specifications 9

wireless LAN

cable, part number 88

card, part number 86

WLAN

specifications 9