Palm LON CDMA Communicator User Manual Sprint Start

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Mirror Download [FCC.gov]
Document ID	253893
Application ID	BxN30RbDaFUdLzTkIgI93w==
Document Description	Users Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	182.51kB (2281378 bits)
Date Submitted	2002-07-02 00:00:00
Date Available	2002-07-01 00:00:00
Creation Date	2002-05-02 17:38:45
Producing Software	Acrobat Distiller 4.0 for Windows
Document Lastmod	2002-05-02 17:43:34
Document Title	Sprint Start.book
Document Creator	FrameMaker 6.0
Document Author:	Midyne

[cover]
Sprint PCS®
The clear alternative to cellular.SM
www.sprintpcs.com
Copyright © 2002 Sprint Spectrum L.P. All rights reserved. No reproduction in whole or in part without prior written approval. Sprint, Sprint PCS, Sprint PCS
Wireless Web, Sprint PCS Wireless Web Mail, Sprint PCS Wireless Web Short Mail and the diamond logo are trademarks of Sprint Communications Company L.P.
All other trademarks are property of their respective owners. Portions copyright © 2002 Handspring, Inc. All rights reserved. Handspring, Treo, and the Treo logo
are trademarks of Handspring, Inc. and may be registered in some jurisdictions. Blazer and the Handspring logo are trademarks of Handspring, Inc., are registered
trademarks in the U.S.A., and may be registered in other jurisdictions. Palm OS and HotSync are registered trademarks and Palm and the Palm Powered logo are
trademarks of Palm, Inc. and are used by Handspring under license. All other trademarks and trade names are the property of their respective owners.
Printed in the U.S.A.
Table of Contents
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Getting Extra Phone and Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Setting Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
1. Your New Sprint PCS Treo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Your Phone’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2. Turning Your Phone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Turning Wireless Mode ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Turning Wireless Mode OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Turning Handheld Mode ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Turning Handheld Mode OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3. Using the Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
4. Adjusting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
5. Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Entering accented characters and symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the keyboard backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
6. Getting to Know the PhoneBook Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
7. Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Making a call from the Speed Dial, Contacts, or Call History views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Making a call from the Dial Pad view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Sending calls to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Working with active calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
8. Internal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Entering and saving contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Finding or changing contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Defining speed dial buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
9. Controlling Your Roaming Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting Your Phone’s Roam Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
10. Changing Your Phone’s Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adjusting Volume During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Selecting the Ringer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Silencing the Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
11. Sending and Receiving Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting Up Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Retrieving Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Accessing Voicemail From Another Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
12. Sending and Receiving SMS Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Receiving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Viewing messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Responding to messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
®
13. Sprint PCS Service Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Three-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Sprint PCS Voice CommandSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
14. Sprint PCS Wireless Web® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
15. Your Phone’s Third Generation Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accessing Third Generation User Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Third Generation Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Third Generation Billing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
16. Your Phone’s Special Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
17. Accessing Other Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Applications Launcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the application buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
18. Date Book Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Adding an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Scheduling an untimed event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Scheduling a repeating event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Rescheduling an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Displaying your calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Deleting an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
19. Memo Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Creating a memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Reviewing or editing a memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Deleting a memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
20. Preferences and Other Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Setting General Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Reassigning the buttons on your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Setting Formats Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Changing the screen fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
21. Synchronizing data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
22. Beaming Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
23. Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Performing a soft reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Performing a hard reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
24. Accessories for Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Additional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
25. Upgrading from a Palm OS handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
26. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
My phone will not turn on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
I have trouble synchronizing with my computer (performing a HotSync operation). . . . . . . . . . . . . . . . . . . . . . 44
I can’t open the electronic User Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
My Sprint PCS Treo will not connect to the Internet using Blazer or my e-mail application. . . . . . . . . . . . . . . . 45
27. Performance and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Important Information About Your Phone and Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Maintaining Safe Use of and Access to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Caring for the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Acknowledging Special Precautions and the FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
28. Terms and Conditions& Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Terms and Conditions of Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Handspring Product Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
How to Use This Guide
Welcome — you’ve made the right choice
The advantages of Sprint PCS are as clear as each call you make. With Sprint PCS, we give you what
you really want from a wireless service provider – clear calls, easy-to-understand service plans and
self-servicing options for managing your account. All this is designed to make your life easier and
worry free.
We know you’re eager to start using your phone right away and this guide is divided into two
sections that are designed to help you do just that.
The first section will guide you through the steps required to set up your Sprint PCS Service. It
includes blanks so you can write down important information we’ll share with you that you’ll
want to remember. Things like your new Sprint PCS Treo Number, information about your
service plan and your first invoice.
The second section will guide you through the basics of your phone and service, with quick,
easy-to-follow instructions. And if you want to know more, just visit us online at
www.sprintpcs.com and log on. Then click on “Claire's Directory for Service Solutions.”
There you’ll find a complete phone user’s guide that includes a section on learning about all the
advanced features of your phone and service.
Getting Extra Phone and Service Information
This guide covers the basics, but your phone is capable of performing a variety of advanced
functions. To learn more about the topics in this guide and to find valuable troubleshooting tips,
refer to the electronic User Guide. The electronic User Guide also walks you through using
advanced features and the other applications on your Sprint PCS Treo:
• Calculator
• Expense
• CityTime
• To Do List
The electronic User Guide installs automatically when you install the software on the Sprint PCS
Vision CD (see page v). To use the electronic User Guide, you need Adobe Acrobat Reader software.
To install this software, insert the Sprint PCS Vision CD in the CD-ROM drive on your computer,
select Acrobat Installer from the menu, and follow the onscreen instructions.
Using the electronic User Guide
• Open the Handspring or Palm folder on your computer.
• Double-click the User Guide.PDF file.
Click the arrows to turn pages
Click the
binoculars
to search for
specific text
Click the
printer to
print pages
Click a + or to expand or
collapse the
outline
ii
Click a title to
jump to that
section
Setting Up
Setting Up Your
®
Sprint PCS Phone
®
Handspring Treo™ 300
iii
1
Charge your Sprint PCS Treo battery
You can connect the USB cable that comes with your Sprint PCS Treo, or you can purchase a
serial cable at www.sprintpcs.com or www.handspring.com.
USB HotSync
cable
Serial HotSync
cable
A Plug the Travel Charger into a wall outlet.
®
B Connect the Travel Charger to the short end of the HotSync cable. Be sure to match the sides
of the connectors labeled “UP.”
C Connect the long end of the HotSync cable to your Sprint PCS Treo with the button facing up.
We recommend 2 hours for the first full charge. To confirm your Sprint PCS Treo is
charging, check the LED on top of the unit: red = charging; green = fully charged.
iv
2
Install Synchronization Software and
User Guide
The synchronization features of Palm Desktop software and your HotSync cable enable you
to exchange data between your Sprint PCS Treo and your computer. This process is called a
HotSync operation. Each time you perform a HotSync operation, any information you
entered or changed on your Sprint PCS Treo is copied to your computer and vice versa. This
backs up your data and is strongly advised. Before you perform a HotSync operation, you
must connect the HotSync cable to your computer (as described in Step 1) and install the
Palm Desktop software from the Sprint PCS Vision CD.
Computer system requirements for USB HotSync cable
• Windows 98, Windows Me, Windows 2000, Windows XP
• Available USB port
• CD-ROM drive
• Internet Explorer 5.01 or higher (recommended)
Computer system requirements for Serial HotSync cable (sold separately)
• Windows 95, Windows 98, Windows Me, Windows 2000, Windows NT 4.0, or Windows XP
• Available serial port
• CD-ROM drive
• Internet Explorer 5.01 or higher (recommended)
To install the software:
• If you’re upgrading from another Palm OS device, refer to page 43 for instructions.
• Insert the Sprint PCS Vision CD in the CD-ROM drive on your computer and follow the
onscreen instructions to install the synchronization software and the electronic User Guide.
3
Assign a Name to Your
Sprint PCS Treo and Synchronize
The first time you synchronize, you must select a user name. Every device needs a unique
name. Never synchronize more than one device to the same user name on your computer.
HotSync Synchronization
Button
Release Buttons
• Connect your Sprint PCS Treo to the HotSync cable.
• Press the HotSync button on the cable.
• Select a user name and click OK.
• Wait for your Sprint PCS Treo to display a message indicating the process is done.
• If prompted, tap Reset on your phone.
• Press the release buttons on the sides of the HotSync connector to remove the cable
from your Sprint PCS Treo.
vi
4
Turn on Your Sprint PCS Treo
Your Sprint PCS Treo has two operating modes: a handheld mode and a wireless mode. You
can turn the two modes on and off independently of each other. In handheld mode, you can
use organizer applications such as Date Book Plus and To Do List. In wireless mode, you can
make or receive calls. You can also turn both modes on at the same time. When both modes
are on, you can use the organizer applications as well as make and receive calls.
• Press once to turn handheld mode on/off.
• Press twice to turn the keyboard backlight on/off.
• Press and hold to turn wireless mode on/off.
Power Button
vii
5
Set up Your Sprint PCS Treo
The first time you use your Sprint PCS Treo, you need to calibrate the screen, select the
country, and set the current time and date.
• Remove the stylus from the slot. Refer to page 3 for details.
• Tap the screen as indicated.
• Follow the onscreen instructions to set the date and time.
viii
Getting Started
Activating and Using Your
Sprint PCS Service
ix
1
Have these things ready
before you call to activate
®
®
• Your Sprint PCS Phone Handspring Treo™ 300. Make sure it’s fully charged.
• Your Social Security number or your driver’s license number
• Your Electronic Serial Number (also known as ESN; refer to step 5 to locate the number)
• The city and state where your phone will be primarily based
• A pen
Setting up your service —
You choose the way
The two fastest ways:
• Visit us online at activate.sprintpcs.com.
• From your Sprint PCS Treo, press
and then on your phone screen, tap
Tap Numbers
followed by the handset button.
You can also:
• Use a phone other than your Sprint PCS
Treo – dial 1-888-715-4588.
Tap Handset Button
3
Sprint PCS Service Areas
Interested in where you can use your new phone? Check out the most up-to-date coverage
maps at www.sprintpcs.com.
Your Sprint PCS Account Password
My account password is: _________________________
You’ll use this number when managing your account on www.sprintpcs.com. Your default
password is the last four digits of your Social Security number.
xi
5
Finding your phone’s ESN
If you set up service using your Sprint PCS Treo, the network automatically communicates
the ESN to us. You’ll only need this number when you’re setting up service online at
activate.sprintpcs.com or calling us from a phone other than your new Sprint PCS Treo. The
ESN, or Electronic Serial Number, is an 11-digit number written on the barcode sticker on
the back of your phone. To find it, look at the second number on the label.
ESN: _____________________________________
After writing down the ESN, turn on your phone by holding down the Power button
few seconds.
for a
Sprint PCS Clear PaySM Program
( T hi s s ec ti on m ay not a ppl y t o y o u. I f n o t, s k i p t o s e c t io n 7 . )
□ You are on the Sprint PCS Clear Pay Program.
Easy steps to follow to help keep you enjoying your new Sprint PCS Service
• From the Dial Pad view, tap
followed by the handset button, or log into
www.sprintpcs.com to find out how many minutes or how much data (if applicable) you
have used within your service plan. If you have exceeded your minutes or data in your plan
or have a past due balance you should make a payment to keep your service turned on.
xii
There are two easy payment options:
• Make a payment at any Western Union location using the Swiftpay form. To find the nearest
location, go the Dial Pad view and tap
followed by the handset button.
(Transaction fee applies; payment is credited to your account within 12 hours.)
• From the Dial Pad view,
followed by the handset button. (posting time is 12
hours)
How we will help you keep your service turned on:
• In the event that your service has been turned off, you will receive a text message stating:
“Your Sprint PCS service has been turned off. From the Dial Pad view,
followed by
the handset button to make a payment and turn service on.”
• The first time your service has been turned off you will be connected to a live Sprint PCS
Clear Pay Program Specialist who will explain why your service has been turned off. You will
be asked to pay your balance to get service turned on (payment will be credited and service
turned back on within 12 hours).
• For any additional times that your service has been turned off, you will be connected to our
automated payment process. You will have to pay your balance to have your service turned
back on (payment will be credited and service turned back on within 12 hours).
*Services fees may apply
xiii
7
Understanding your
Sprint PCS Service Plan
Voice Usage
Total Voice Minutes in your Sprint PCS Service Plan: _______
• Anytime Minutes: ___________________________
• Night & Weekend Minutes
(M-Th 9pm-7am, F 9pm-M 7am): _____________________
Monthly service charge: $ ________________________
Each additional voice minute: _____________________¢
Long Distance is included in my plan: □ Yes □ No
• If no, long distance is charged at __________ per minute.
Data Usage
 Your plan includes data.
Data included in plan: ______ megabyte sent or received
Data overage: ______/ megabyte sent or received
xiv
Data Usage
 Your plan includes data and you have opted to subscribe to an additional data
plan at $______ per month.
This additional plan includes ______ megabytes of data sent or received.
Data overage: ______/ kilobyte sent or received
 Your plan does not include data, but you have opted to subscribe to an add-on
data plan in addition to your voice plan.
Additional monthly service charge for data: $______
Data in plan: ______ megabyte sent or received
Data overage: ______/ kilobyte sent or received
 All 3G phones with data capabilities may access data. If you do not choose one
of the plan options listed above you can access data on a casual basis at a default
rate of ______ per kilobyte.
Sprint PCS Advantage Agreement:
 I have agreed to a Sprint PCS Advantage Agreement.
___ 1 Year
___ 2 Year
 I have opted not to sign a Sprint PCS Advantage Agreement.
$______ Monthly fee
xv
Additional Options I chose to subscribe to:
 Sprint PCS Voice Command at $______ per month
 Sprint PCS Add-a-Phone at $______ per month
 Sprint PCS to Sprint PCS Calling at $______ per month
 Sprint PCS Equipment Replacement at $______ per month
 Roadside Rescue at $ ___ per month
 Sprint Residential Long Distance
Note: Premium Data Services – If your phone is 3G data capable, you may
download content on a per event basis. You will be advised of the event charge
prior to downloading. In addition to being charged a download fee, you will also
be charged the kilobytes for the download.
Your new Sprint PCS Treo
Number and User Name
Sprint PCS Treo Number
_________________________________________
xvi
Sprint PCS Treo User Name
_________________________________________
Your user name is automatically assigned to you. Your user name, which resembles
an e-mail address (for example, name@sprintpcs.com), is used with Sprint PCS email and 2-way messaging services.
Understanding your Sprint PCS Invoice
• Your first invoice will arrive within a few days.
• Your first invoice will reflect the following charges:
 Your first full month of service, which is your monthly recurring charge of $______
 Additional charges such as taxes, roaming, voice or data overage, or premium data
services
 Charges for additional options you opt to subscribe to: $______
 Your one-time non-refundable activation fee of $______
• Approximate total of first invoice $______
xvii
Quick, easy options
to manage your account
With Sprint PCS Customer Service Solutions, you can visit www.sprintpcs.com or use your
Sprint PCS Treo to access Claire, your virtual service representative. She'll guide you to the
information you need.
Visit www.sprintpcs.com
Once you log on, you can:
• View the details of your service plan
• Find out how many minutes you’ve used and how many are remaining in your plan
• View your current and previous three months invoices, including the call detail
• Click on “Claire's Directory For Service Solutions” to:
• Make a payment
• Find out about Sprint PCS Products and Services
• Learn how to set up your voicemail and more!.
From the Dial Pad view, tap
respond with the following:
* followed by the handset button and Claire will
• A summary of your rate plan
• Minutes and/or Data Units remaining in your plan for the current invoice cycle
• Information about your most recent invoice
• When your last payment was received
• The option to make a payment
*Services fees may apply
Welcome and thanks
for choosing
Sprint PCS.
xviii
Basics of Your Phone
Sprint PCS®
The clear alternative to cellular.
SM
Section
Your New Sprint PCS Treo
1. Power Button
4. LED
6. Ringer Switch
2. Stylus
7. Earpiece
3. Antenna
8. Headset
Jack
5. IR Port
13.Display Screen
14.Memo/Calculator
Button
9. Rocker/Volume
Switch
®
15.Blazer /
CityTime Button
10.Microphone
11.PhoneBook/
SMS Button
12.Date Book Plus/
To Do List Button
Section 1
2 Your New Sprint PCS Treo
16.Scroll Buttons
Your Phone’s Features
1. Power Button: Turns your phone and wireless mode on and off, and controls the keyboard
backlight.
2. Stylus: Serves as the instrument used to tap options on your phone screen. To use the stylus,
slide the stylus out of the slot, and hold it as you would a pen or pencil.
3. Antenna: Receives and sends wireless communication signals. The antenna does not telescope
out of your phone.
4. LED: Provides status information for your Sprint PCS Treo based on the color of the light and
the blink state.
 No light: Wireless mode off
 Solid:Connected to travel charger
Green = Fully charged
Red = Charging
 Blinking:Wireless mode on
Green = In coverage area
Red = Out of coverage area
 Double-blink red:
Low battery
5. IR Port: Uses infrared technology to transmit and receive data from other Palm OS devices. You
can also use the IR port to update the information between your phone and computer using
HotSync technology.
6. Ringer Switch: Controls the ringer setting. Silencing the ringer turns off all system sounds,
including alarms. When you silence the ringer, Date Book Plus alarms vibrate.
7. Earpiece: Functions as the speaker when you use the wireless phone features of your Sprint PCS
Treo.
8. Headset Jack: Enables you to connect a hands-free headset for use with the wireless features.
Use only headsets that are compatible with your phone.
Section 1
Your New Sprint PCS Treo 3
9. Rocker/Volume Switch: Enables you to navigate on your phone with just one hand. You can
use the rocker switch as an alternate method to perform a variety of tasks, such as adjusting the
call volume level on your phone. The rocker switch functions change based on whether your
phone’s wireless mode is on or off and which application you are using.
To use the rocker switch, roll the dial up or down, press it in and release it, or press and hold it.
10.Microphone: Functions as the mouthpiece when you use the wireless phone features of your
Sprint PCS Treo.
11.PhoneBook/SMS Button: Activates the PhoneBook application, and when used in
combination with Option
, activates the SMS application.
12.Date Book Plus/To Do List Button: Activates the Date Book Plus application, and when used
in combination with Option
, activates the To Do List application.
13.Display Screen: Displays the applications and information stored in your phone. It is touch-
sensitive and responds to the stylus.
14.Memo/Calculator Button: Activates the Memo Pad application, and when used in
combination with Option
, activates the Calculator application.
15.Blazer/CityTime Button: Activates the Blazer web browser application, and when used in
combination with Option , activates the CityTime application.
16.Scroll Buttons: Displays text and other information that extends beyond the viewing area of the
screen. Press the bottom scroll button to view information below the viewing area, and press
the top scroll button to view information above the viewing area. The scroll buttons also enable
you to navigate between records in an application and to adjust the volume during a call.
Tip: If your phone is turned off, pressing any application button turns on your phone and opens the corresponding
application.
Section 1
4 Your New Sprint PCS Treo
Turning Your Phone On and Off
Your Sprint PCS Treo has two operating modes: a handheld mode and a wireless mode. Refer to
page vii to learn more about these two modes.
Turning Wireless Mode ON
 Press the Power button
for two seconds. The phone displays “Network Search” until it
locates a signal, then it automatically enters Standby mode — the phone’s idle state. At this
point, you’re ready to begin making and receiving calls.
Turning Wireless Mode OFF
 Press the Power button
for two seconds until the screen reads “Goodbye.”
Turning Handheld Mode ON
Do any of the following:
Open the lid.
Press and release the Power button
Press and release the rocker switch.
Turning Handheld Mode OFF
Do either of the following:
Close the lid.
Press and release the Power button
Tip:Handheld mode turns off automatically after a period of inactivity based on a setting in your phone’s General
Preferences. See page 36 for details.
Section 2
Turning Your Phone On and Off 5
Using the Charger
It is vital that you use only a HotSync Cable and Travel Charger that are approved by either Sprint
PCS or Handspring. Use of unauthorized accessories could damage your phone and invalidate
your warranty.
 A red light on the Sprint PCS Treo lets you know the battery is charging.
 A green light lets you know the battery is at least 90 percent charged.
It takes about 2 hours to fully recharge a completely rundown battery.
To use the Travel Charger provided with your phone:
 Plug the flat end of the Travel Charger into your Sprint PCS Treo and the other end into an
electrical outlet.
LED
To use the HotSync Cable and Travel Charger provided with your phone:
 Connect the HotSync Cable, Travel Charger, and your Sprint PCS Treo to your computer and an
electrical outlet as shown on page iv.
Section 3
6 Using the Charger
Adjusting the Display
You can adjust the color and brightness of the display.
1. Press Option
and then press
2. Use the scroll buttons, or drag the top slider, to adjust the color saturation. Move the slider until
you can clearly see the three shapes.
3. Hold Option
and use the scroll buttons, or drag the bottom slider, to adjust the screen
brightness.
4. Hold Option
and press Return
to finish.
Section 4
Adjusting the Display 7
Using the Keyboard
Entering text
 To type lowercase letters, use your thumbs to press the keys.
To type an uppercase letter, press Shift
and then type a letter.
To turn Caps Lock on, press Shift
twice. To turn it off, press Shift
again.
To type a number/symbol that appears in blue, press Option and then press the key where
the number/symbol appears in blue.
To turn Option Lock on, press Option twice. To turn Option Lock off, press Option
again.
To affirm an action hold Option and press Return . Use this key combination instead of
tapping onscreen buttons such as Done or OK.
To annul an action hold Option and press Backspace . Use this key combination instead
of tapping onscreen buttons such as Cancel or Delete.
Option
Shift/Find
Space
Tip:You don’t need to hold down Option
–
Backspace
’
...
L'
P"
Return
Menu/Applications
Launcher
List Type
or Shift
while pressing a letter or other key. The only exception to
this rule is when you are affirming or annulling an action as described above.
Section 5
8 Using the Keyboard
Entering accented characters and symbols
1. Type the letter you want to accent.
2. Press ListType
3. Use the scroll buttons to select the character on the list.
4. Press Space
to insert the accented character or symbol.
Tip:You can find more symbols under related characters. For example, the £ symbol is located under the $ key. To view a
list of available accented and symbol characters, press Menu
and under Edit select Keyboard Help (/G).
Using Menus
1. Press Menu
to display the menus.
2. Press the top scroll button to switch between menus.
3. Press the bottom scroll button to select a command within a menu.
4. Press Space
to run the selected command.
You can also do any of the following:
 Press Menu
again to close the menus without running a command.
 Type shortcut letters to select menu commands. Shortcut letters appear next to the
command on each menu item on the screen and menu selection instructions in this guide.
For example, in the previous section, (/G) is the shortcut for the Keyboard Help command.
Using the keyboard backlight
 Press the Power button
twice to toggle the keyboard backlight on and off.
Note:The keyboard backlight is noticeable only in relatively dark environments, and when it is on, the screen
brightness automatically dims to conserve battery power.
Section 5
Using the Keyboard 9
Getting to Know the PhoneBook Screen
1. Status Bar
3. Speed Dial Buttons
4. Page Number Icons
2. View Icons
1. Status Bar: Provides the following status information about your Sprint PCS Treo:
Time
Displays the current time when wireless mode is on. If you roam outside the Sprint
PCS network, “Roaming” or “No Service” appear instead.
Appears when you have new voicemail messages.
Displays the signal strength. The stronger the signal, the more bars appear. No bars
= no coverage. Inside a building, moving near a window may improve reception.
Appears as gray arrows when your phone is connected to the Sprint PCS 3G Network.
Appears as green arrows when you are sending or receiving data. For example, this
icon appears green when you browse the Internet.
Displays the battery status. As the battery drains, the icon changes from full to empty.
Appears when your phone battery is charging.
2. View Icons: Indicates which view currently appears on the screen. To switch to another view,
tap a view icon or press PhoneBook
repeatedly to cycle between the various views.
3. Speed Dial Buttons: Enables you to store and quickly dial a phone number. See page 16 for
information about storing speed dial entries.
4. Page Number Icons: Enables you to access other speed dial pages by tapping one of these icons.
Section 6
10 Getting to Know the PhoneBook Screen
Making and Receiving Calls
Making a call from the Speed Dial, Contacts, or Call History views
1. Make sure wireless mode is on. See page 5 for details.
2. Press PhoneBook
repeatedly to display the view you want to use.
Speed Dial View
Contacts View
Call History View
3. Begin typing the first initial and last name of the person you want to call. For more search
options, see page 15.
4. Use the scroll buttons to select the number you want to dial.
Tip:You can also select an entry by rolling the rocker switch or tapping the entry on the screen.
5. Press Space
to dial.
Section 7
Making and Receiving Calls 11
Making a call from the Dial Pad view
1. Make sure wireless mode is on. See page 5 for details.
2. Press PhoneBook
to access the Dial Pad view.
Tip:You can jump to the Dial Pad from the Speed Dial view by simply typing the number you want to call. At first your
phone interprets the numbers as letters, but it quickly figures out you’re typing numbers and jumps to the Dial Pad view.
Dial Pad View
Handset Button
3. Type the number you want to call on the keyboard number pad, or tap the onscreen numbers.
Tip:If you make a mistake while dialing, press Backspace
to erase one digit at a time. Or, tap CLR to erase the entire
number.
4. Press Space
or tap the handset button to dial.
Answering calls
1. Make sure wireless mode is on (see page 5). If it is off, incoming calls go to voicemail.
2. When your phone rings or vibrates, answer the call by doing one of the following:
Open the lid if it is closed.
Tap Answer if the lid is open.
Press the button on the headset (if it is attached).
Section 7
12 Making and Receiving Calls
Sending calls to voicemail
To ignore a call and send it to voicemail do one of the following:
Press the top scroll button.
Tap Ignore if the lid is open.
Close the lid if it is open.
Working with active calls
After you make or receive a call, the Active Call view icon appears in the lower left corner of the
PhoneBook screen, and the Active Call view appears:
Caller’s name
and number
Tap to use the personal
speakerphone
Tap to place the
call on hold
Tap to end
the call
Tap to mute the
microphone
Ending a call
To end a call, do one of the following:
Close the lid.
Press Backspace .
Press the button on the headset (if it is attached).
Tap Hang Up.
Section 7
Making and Receiving Calls 13
Internal Phone Book
Entering and saving contact information
1. Press PhoneBook
2. Press Menu
repeatedly until you see the Contacts view.
and select New (/N).
3. Use the scroll buttons to move between fields as you type.
Category
Type the
information
Arrows indicate
more information
4. After you enter the information, hold Option
and press Return
to finish.
When entering Contacts, keep the following in mind:
You can also import addresses from popular software applications on your computer. See the
electronic User Guide for instructions.
To place the entry in a category, mark it private, or add a note, in the Contact Edit screen press
Menu
and select Details (/E).
You can set the Dial Preferences in your Contacts list to always dial a “1” before the area code
and to add a specific area code to 7-digit numbers. In the Contacts list, press Menu
and
under Options select Dial Preferences (/Z). Select United States or Canada as your Home
country and enable the features you need.
Section 8
14 Internal Phone Book
Finding or changing contact information
1. In the Contacts, Speed Dial, or Call History views, begin typing one of the following for the
entry you want to find or edit:
First initial and last name
First name
Last name
Tap to view
another category
Tap the name
you want to
view or edit
Letters you type
appear here
2. Roll the rocker switch or use the scroll buttons to select the name.
3. Press Space
to open the entry.
4. Press Menu
and select Edit Contact (/E).
5. Make changes to the entry as necessary.
6. Hold Option
and press Return
to finish.
Deleting a contact
1. In the Contacts view, select the name you want to delete.
2. Press Space
3. Press Menu
4. Hold Option
to open the entry.
and select Delete Contact (/D).
and press Return
to finish.
Section 8
Internal Phone Book 15
Defining speed dial buttons
1. In the Speed Dial view, tap a blank speed dial button.
2. Use the scroll buttons to move between fields as you type.
Type the phone
number
Type a name for
the button
Type digits to dial
after placing the call
(such as an extension
or access code)
3. Hold Option
and press Return
Tap Lookup to find a
number in your
Contact list
to finish.
When defining speed dial buttons, keep the following in mind:
To automatically dial the Extra Digits you entered after a two second pause, select the Dial
Extra Digits automatically check box.
To assign a unique ring to calls from this number, select the Enable unique ring check box and
choose the ring type from the pick list.
To edit an existing speed dial entry, highlight the entry you want to change, press Menu
and select Edit Speed Dial (/E). After editing, hold Option and press Return to finish.
To insert a pause between Extra Digits when dialing, type a comma (,). Each comma
represents a one second pause.
To delete an existing speed dial entry, highlight the entry you want to delete, press Menu
and select Edit Speed Dial (/E), tap Delete, hold Option and press Return to finish.
Section 8
16 Internal Phone Book
Controlling Your Roaming Experience
Your phone is single-band, which means you can make and receive calls while on the Sprint PCS
Nationwide Network and you can also roam on other digital networks where we’ve implemented
roaming agreements with other carriers. To learn more about roaming, visit www.sprintpcs.com.
Setting Your Phone’s Roam Mode
1. From the Speed Dial, Dial Pad, or Call History view, press Menu
2. Under Options, select Call Preferences (/A).
3. Select the Enable Digital Roaming check box.
4. Hold Option
and press Return
to finish.
5. Listen for a confirmation tone.
Section 9
Controlling Your Roaming Experience 17
Changing Your Phone’s Settings
Adjusting Volume During a Conversation
 Roll the rocker switch or press the scroll buttons on the front of your phone during the call.
Selecting the Ringer Settings
1. Press Option
and then press Menu
2. Tap the Prefs icon
3. Tap the pick list in the upper-right corner and select Ringer.
4. Tap Volume to set volume levels.
5. Tap Tones to select ring tones.
Tap to set ring tones
Tap to set volume levels
Tap to select Ringer
Tap to change settings
When selecting the ringer settings, keep the following in mind:
The Vibrate pick lists enable or disable the vibrate option for the corresponding ringer switch
position. See page 2 for ringer switch location.
If the Vibrate option under Sound Mode On is turned on, your phone both rings and vibrates. If
the Vibrate option under Sound Mode Off is turned on, ring tones and alarms are replaced with
a vibrate motion.
Section 10
18 Changing Your Phone’s Settings
Silencing the Ringer
When you silence the ringer you can either answer the call or let it ring through to voicemail.
Silencing the ringer also turns off all system sounds, including alarms. When you silence the
ringer, Date Book Plus alarms vibrate.
To silence the ringer, do one of the following:
Press any button on your phone.
Slide the ringer switch to the silent position
Section 10
Changing Your Phone’s Settings 19
Sending and Receiving Voice Messages
Setting Up Voicemail
1. Make sure wireless mode is on. See page 5 for details.
2. Do one of the following:
From the Dial Pad view, tap and hold the 1 button for two seconds.
From the Dial Pad or Speed Dial view, press and hold the 1 key for two seconds.
From the Speed Dial view, tap the Voicemail button.
3. Follow the system prompts to create your pass code and record your greeting.
Retrieving Voicemail Messages
1. Make sure wireless mode is on. See page 5 for details.
2. Do one of the following:
From the Dial Pad view, tap and hold the 1 button for two seconds.
From the Dial Pad or Speed Dial view, press and hold the 1 key for two seconds.
From the Speed Dial view, tap the Voicemail button.
From the Dial Pad or Speed Dial view, tap the voicemail icon in the title bar.
3. Follow the system prompts.
Tip:To automatically dial your pass code from the Speed Dial view, edit the Voicemail button, add the
code in the Extra Digits field, and select the Dial Extra Digits automatically check box.
Accessing Voicemail From Another Phone
1. Dial your Sprint PCS Treo number.
2. Press
when voicemail answers.
3. Enter your pass code.
Section 11
20 Sending and Receiving Voice Messages
Sending and Receiving SMS Messages
To use SMS, you must first subscribe to and activate Sprint PCS 3G Network services. See page 28.
Receiving a message
When you receive a message, the New Messages alert dialog appears.
Tap the screen as shown below, or use the following keys:
= OK
= Select
= Delete Msg.
Number of new
messages
Tap to select
how to respond
Tap to call sender
Tap to save message
Tap to delete message
Viewing messages
1. Press Option
and then press PhoneBook
to access SMS.
2. Use the scroll buttons to scroll through the messages.
Selected message
Tap to view a
specific category
Tap to call sender
Tap to delete message
Section 12
Sending and Receiving SMS Messages 21
Responding to messages
1. Press Option
and then press PhoneBook
to access SMS.
2. Use the scroll buttons to select the message to which you want to respond.
3. Press Space
to open the message.
Selected item
Action button
4. Press the scroll buttons to move between selectable items within the message.
5. Tap the action button to respond to the message.
The action button changes based on the type of information that is currently selected. For
example, when you select an e-mail address, the action button changes to an Email button, when
you select a phone number, it changes to a Call button, and when you select a URL, it changes to
a Browse button.
Section 12
22 Sending and Receiving SMS Messages
Sprint PCS® Service Features
Call Waiting
To respond to an incoming call while you’re on a call, do one of the following:
Tap Hold & Answer on the Call Waiting screen, or press the headset button (if it is attached).
This puts the first caller on hold and lets you answer the second call. To switch between callers,
tap Swap or press the headset button again.
Tap Ignore to send the second call to voicemail.
Press Backspace to end your first call, and then tap Answer to answer the incoming call.
Caller’s name and phone
number if available
Puts 1st call on hold,
an answers 2nd call
Sends call to voicemail
Call Forwarding
Lets you forward your calls to another number. You can still make calls from your phone while
this is activated. There is a per call charge for this service.
To activate
1. From the Speed Dial, Dial Pad, or Call History view, press Menu
2. Under Options, select Call Preferences (/A).
3. Tap the Forward all calls to pick list.
4. Select the call forwarding option you want to use.
Section 13
Sprint PCS® Service Features 23
Pick List
Tip:You can define multiple forwarding numbers. Select Edit numbers from the list to add, change, or delete a 10-digit
forwarding number.
5. Hold Option
and press Return
to finish.
6. Listen for a confirmation tone. If you do not hear a tone, try calling yourself to see if the call
forwards to the correct number.
To deactivate
1. From the Speed Dial, Dial Pad, or Call History view, press Menu
2. Under Options, select Call Preferences (/A).
3. Tap the Forward all calls to pick list.
4. Select Don’t forward calls.
5. Hold Option
and press Return
6. Listen for a confirmation tone.
Section 13
24 Sprint PCS® Service Features
to finish.
Three-Way Calling
Talk to two different people at the same time. When using this feature, the normal airtime rates
will be charged for each of the two calls.
1. Dial a number you wish to call.
2. Once you have established the connection, tap Hold and to put the first caller on hold.
3. Dial the second number you wish to call.
Note:You cannot initiate a 3-way call if the second call is an incoming call. To use this feature, you must place both of
the calls before joining them.
4. When you’re connected to the second party, tap 3-way Call or press the button on the headset
(if it is attached), to begin your three-way call.
Initiates 3-way Call
If one of the people you called hangs up, you and the remaining caller stay connected. If you are
the first to hang up, all three callers are disconnected.
5. Tap Cancel 3-way or tap the headset button to end the second call and to return to the first call
you placed, or tap Hang Up to end both calls.
Section 13
Sprint PCS® Service Features 25
SM
Sprint PCS Voice Command
With Sprint PCS Voice Command, you can call a number just by saying a name.
Get started by setting up your Personal Address Book
1. From the Dial Pad view, tap
followed by the handset button. The first time you use it, you
will hear a tutorial before moving on to the next step.
2. You’ll hear a tone followed by the prompt “Ready.” Say “Add Name” to begin setting up your
Personal Address Book.
Making a call with Sprint PCS Voice Command
1. From the Dial Pad view, tap
followed by the handset button.
2. You’ll hear a tone followed by the prompt “Ready.”
3. After the prompt, say “Call” and the name of the person or the number you want called.
4. Your request will be repeated and you will be asked to verify. Say “Yes” to call the number or
person. Say “No” to cancel.
Accessing information using Sprint PCS Voice Command
1. From the Dial Pad view, tap
followed by the handset button.
2. Say “Call the Web.”
3. Choose from a listing of information categories like e-mail, news, weather, sports and more.
Section 13
26 Sprint PCS® Service Features
Sprint PCS Wireless Web®
To sign up for Sprint PCS Wireless Web services or access complete instructions, visit
www.sprintpcs.com and log on. Then click on “Claire's Directory for Service Solutions” where
you may view the complete phone user’s guide or take a tutorial.
1. Make sure wireless mode is on. See page 5 for details.
2. Press Blazer
Bookmark view
Web Page view
Tap a bookmark
to view that page
Tap to go to
home page
Tap to view next
and previous pages
Tap to enter a URL
3. Do any of the following:
To switch between the Web Page and Bookmark views, press Blazer
repeatedly.
To rearrange the bookmark list or edit a bookmark, go to the Bookmark view, press Menu
and select Edit Bookmarks (/E).
To add a new bookmark, press Menu
and select Add Bookmark (/A), or go to the
Bookmark view and tap an empty slot.
To scroll through a page, roll the rocker switch or use the scroll buttons.
Section 14
Sprint PCS Wireless Web® 27
Your Phone’s Third Generation Capabilities
The following information will help you understand your phone's exciting third generation
capabilities. To learn how to use all the advanced features of your phone, refer to the electronic
User Guide. For more information about the electronic User Guide, see page ii.
Accessing Third Generation User Name
Your user name is automatically assigned to you. Your user name, which resembles an e-mail
address (for example, name@sprintpcs.com), is used with Sprint PCS e-mail and 2-way
messaging services.
When your phone is third generation enabled, your user name will automatically appear on your
phone's display screen. (This process is automatic and does not require any action on your part.)
Once your phone is activated, you are signed in and ready to connect to Sprint PCS 3G Network
services at any time. You will only be charged for services when you use them.
To find your user name and options
1. Press Option
and then press Menu
2. Tap the Prefs icon
3. Tap the pick list in the upper-right corner and select Network.
Section 15
28 Your Phone’s Third Generation Capabilities
Third Generation Services
With Sprint PCS Third Generation services, you will have access to additional features, better
performance, faster Internet connections and a wider variety of online services. Features such as
Wireless Web access, graphically-enriched games and sending/receiving digital images will be
available on your phone through the Sprint PCS Third Generation Nationwide Network and
third-party Palm OS applications.
Sprint PCS 2-Way Messaging
Now you can send and receive e-mail and attachments from your phone or laptop computer.
Digital Images
Send and receive high-quality digital photos to friends and family across the country.
Color Games
Download challenging games on your Sprint PCS Treo.
Enhanced Ringers
Enhanced ringers allow you to personalize your phone with downloadable ringers or to create
and share your own custom ring tones. Assign different rings to numbers in your address book,
and you'll know who's calling by the ring.
Third Generation Billing Information
Your third generation data services are billed according to the amount of data (kilobytes) you
send and receive, not the minutes you use on your phone. You will only be billed if and when you
use these features. Anytime you send or receive data on your phone, you will be billed for the
amount of data transmitted. For more information, visit www.sprintpcs.com or see the FAQ
section of your phone's electronic User Guide.
Section 15
Your Phone’s Third Generation Capabilities 29
Your Phone’s Special Features
Your Sprint PCS Treo is one of the smallest, lightest, color Palm OS phones available. With your
new phone, you will no longer have trouble getting to meetings and appointments on time,
remembering people’s names and personal details, or keeping track of all the items on your to do
list. Your phone can help you improve your track record in all these areas.
®
In addition to keeping all your contact names, addresses, phone numbers, and other details in
PhoneBook, you can enter all your schedule details in Date Book Plus and view them in day,
week, month, year, or list format. You can even set alarms to remind you of important meetings.
Add your tasks to To Do list, prioritize them so you don’t overlook them, and assign them a due
date. When you are out of the office, track your expenses for your expense reports; then transfer
the data to your computer to print it out.
To make sure you don’t lose any of this important information, you can synchronize your data
with Palm Desktop software on your computer so you always have a backup copy. You can set
different levels of security for your handheld so unauthorized eyes cannot view your data.
Use the IR port to exchange data and applications with other Palm OS devices. Or download any
of the thousands of third-party applications available for Palm OS devices. Using your handheld
doesn’t always have to be serious either. With the bright color screen you can use third-party
software to enjoy viewing photos and playing games.
Section 16
30 Your Phone’s Special Features
Accessing Other Applications
Using the Applications Launcher
1. Press Option
and then press Menu
to open the Applications Launcher.
Applications
Launcher
2. Use the scroll buttons to locate the application you want to use.
To jump directly to an application icon, type the first letter of the application name. For example,
type M to jump to the Memo Pad icon.
3. Tap the application icon to launch it.
Using the application buttons
 Press Option
and then press PhoneBook
Press Option
Press Option
Press Option
to access SMS.
and then press Date Book Plus
to access To Do List.
and then press Blazer
to access CityTime.
and then press Memo
to access Calculator.
Section 17
Accessing Other Applications 31
Date Book Plus
Adding an event
1. Press Date Book Plus
2. Use the scroll buttons to select the day.
To scroll by weeks, press Shift
and then a scroll button.
Selected Date
Selected Day
Start/End Times
3. Type the time the event starts. For example type 53 for 5:30.
4. Press the bottom scroll button and type the time the event ends.
5. Hold Option
and press Return
to finish.
6. Type a description.
Tip:You can also select the date of an event by pressing Menu
and under Options selecting Go to Day (/O). In the
Go to Date dialog, hold Shift
and press a scroll button to scroll by months, or hold Option
and press a scroll
button to scroll by years. In the Go to Date dialog, you can also type the number of the day, or tap the screen to select a
date from the calendar.
Section 18
32 Date Book Plus
Scheduling an untimed event
You can schedule events that occur on a particular date, but are not associated with a particular
time, such as a birthday or anniversary.
1. Select the date of the event.
2. Type a description.
The event appears next to a diamond at the top of the Day view.
Scheduling a repeating event
1. Create the event as described on page 32, and tap the event to select it.
2. Tap Details.
3. Tap the Repeat box and tap a repeat interval.
4. Type a number on the Every line to show how often the event repeats.
For Weekly events, tap the day(s) the event repeats.
For Monthly events, tap Day or Date as the repeat method.
5. (Optional) Tap the End on pick list, tap Choose Date, and select an end date.
6. Hold Option
A Repeat icon
and press Return
, and then press these keys again to finish.
appears next to the event.
Rescheduling an event
1. Tap the event you want to reschedule.
2. Tap Details.
3. Tap to change the date and time as needed.
4. Hold Option
and press Return
to finish.
Section 18
Date Book Plus 33
Displaying your calendar
Do any of the following:
Press Date Book Plus
repeatedly to cycle through the various views: day, week, week with
text, month, year, and list.
Use the scroll buttons to move to another day, week, or month (based on the current view).
Press Menu
and under Options select Go to Day (/O) to select a date from the calendar,
or tap Go.
Tap and drag stylus below
date to display time
Selected Day
Tap Go to
select a date
View Icons
Deleting an event
1. Tap the event you want to delete.
2. Press Menu
3. Hold Option
Section 18
34 Date Book Plus
and select Delete Item (/D).
and press Return
to finish.
Memo Pad
Creating a memo
1. Press Memo Pad
2. Enter the memo text. Press Return
3. Hold Option
and press Return
to move down to new lines in the memo.
to finish.
Reviewing or editing a memo
1. In the Memo list, tap the memo you want to review or edit.
2. Review or edit the text in the memo.
3. Hold Option
and press Return
to finish.
Deleting a memo
1. In the Memo list, tap the memo you want to delete.
2. Press Menu
3. Hold Option
and select Delete Memo (/D).
and press Return
to finish.
Section 19
Memo Pad 35
Preferences and Other Settings
Setting General Preferences
1. Press Option
and then press Menu
2. Tap the Prefs icon
3. Tap the pick list in the upper-right corner and select General.
Tap here to select General
Tap here to set time and date
Tap here to set the screen shut-off delay
Tap here to set sound levels
Tap here to disable IR beam reception
Reassigning the buttons on your phone
1. Press Option
and then press Menu
2. Tap the Prefs icon
3. Tap the pick list in the upper-right corner and select Buttons.
4. Tap the pick list next to the button you want to re-assign and select the application you want
assign to that button.
To restore all of the buttons to their factory settings, tap Default.
Section 20
36 Preferences and Other Settings
Setting Formats Preferences
1. Press Option
and then press Menu
2. Tap the Prefs icon
3. Tap the pick list in the upper-right and select Formats.
Tap here to set country
Tap here to set time format
Tap here to set date format
Tap here to set week format
Tap here to set number format
Changing the screen fonts
1. Open the application in which you want to change the font.
2. Press Menu
and under Options select Font (/F).
Bold Font
Small Font
Large Font
3. Use the scroll buttons to select a font style.
4. Hold Option
and press Return
to finish.
Section 20
Preferences and Other Settings 37
Synchronizing data
Before you synchronize data, you must first install the desktop synchronization software and
assign a name to your Sprint PCS Treo. See pages v - vi for details.
1. Connect your Sprint PCS Treo to the HotSync cable.
Hotsync
Synchronization
Button
Release Button
2. Press the HotSync button on the cable.
3. Wait for your Sprint PCS Treo to display a message indicating the process is done.
4. Press the release buttons on the sides of the HotSync connector to remove the cable from your
Sprint PCS Treo.
Section 21
38 Synchronizing data
Beaming Information
1. Select the item you want to beam.
2. Press Menu
and select Beam… (/B).
3. When the Beam Status dialog appears, point the IR port at the IR port of the receiving phone.
Hold the IR ports
facing one another
and keep the path
between devices
clear of obstacles
4. Wait for a message that indicates the transfer is done.
When beaming information, keep the following in mind:
To beam an application, press Option and then press Menu
to access the
Applications Launcher. Next press Menu
and select Beam (/B), then tap the application
you want to send, and tap Beam.
To receive a beam, turn on your Sprint PCS Treo, point the IR port at the transmitting IR port,
and when the Beam Status dialog appears, tap Yes. If your flip lid is down, press the top scroll
button as a shortcut for Yes.
Section 22
Beaming Information 39
Resetting Your Phone
Performing a soft reset
If your phone is not responding or you have trouble synchronizing with your computer, you can
perform a soft reset to restart it. A soft reset does not affect your data.
Unscrew the stylus tip to
access the reset tool
Use the reset tool
to gently press the
reset button
Performing a hard reset
A hard reset erases all data and third-party software on your Sprint PCS Treo. Never perform a
hard reset unless a soft reset doesn’t fix the problem. You can restore previously synchronized data
with the next HotSync operation.
1. While holding the power button, use the reset tool (or the tip of a paper clip) to gently press the
reset button.
2. When the system screen appears, release the power button.
3. When the warning appears, press the top scroll button.
4. If the language selection screen appears, select the same language you selected for your
desktop software. Choosing a different language may result in loss of data.
Section 23
40 Resetting Your Phone
Accessories for Your Phone
Using a Headset
Your Sprint PCS Treo includes a headset that you can connect for hands-free operation. If you
need to use your phone while driving, we recommend using a headset.
Earpiece
Microphone
Headset
button
Press the headset button to perform any of the following functions:
Answer an incoming call.
Answer call waiting calls.
Switch between two active calls.
Hang up a call.
Tip:You can also dial a number in your speed dial list when the lid is closed and the headset is attached. In the Speed
Dial view, roll the rocker switch to select the speed dial entry, and then press the rocker switch to dial the selected
entry.
Section 24
Accessories for Your Phone 41
Additional Accessories
Standard Battery
Provides up to 3 hours continuous talk time or up to 150 hours continuous standby time.
Vehicle Power Adapter
Charges your phone in your vehicle using the cigarette lighter adapter.
Travel Charger
Compact and lightweight, it’s a convenient way to charge your phone while traveling.
Belt Clip
Attaches to the back of your phone and provides a safe and convenient way to carry your phone.
How to Order
Purchase additional accessories at your local Sprint Store. Or call the Sprint PCS Accessory
HotlineSM (1-800-974-2221) or visit www.sprintpcs.com or www.handspring.com.
Next day delivery is offered in select areas.
Section 24
42 Accessories for Your Phone
Upgrading from a Palm OS handheld
For best results, review the detailed steps in the Upgrade Information section in the electronic
User Guide.
1. Synchronize your old handheld with your old desktop software.
2. Under your Palm or Handspring folder, locate your User Name folder and store a copy of it in a
safe place.
3. Install your new desktop and synchronization software from your Sprint PCS Vision CD and put
it in the same location as your old desktop software.
Note:You must install the new desktop software to synchronize with a USB HotSync cable.
4. Synchronize your new Sprint PCS Treo with your new desktop software, and select the user
name for your old handheld when prompted.
5. If any third party applications or data did not get installed, beam them from your old handheld
to your Sprint PCS Treo.
6. After you upgrade you have two devices with the same user name. Since each device must have
a unique name, perform a hard reset (see page 40) on your old handheld to remove the user
name and avoid problems synchronizing with that device. The next time you synchronize that
device, be sure to assign it a new name.
Section 25
Upgrading from a Palm OS handheld 43
Troubleshooting
For help with HotSync operations, wireless applications, and turning your Sprint PCS Treo on and
off, try the steps below. For additional troubleshooting help, see the Sprint PCS support web site at
www.sprintpcs.com, or the electronic User Guide.
My phone will not turn on.
1. Perform a soft reset as described on page 40.
2. Charge your phone for about 10 minutes before turning it on again.
3. Check the display settings and adjust as needed. See page 7 for details.
4. Perform a hard reset. Please note that performing a hard reset erases all the data on your
Sprint PCS Treo. See page 40 for details.
I have trouble synchronizing with my computer (performing a HotSync operation).
1. Perform a soft reset as described on page 40.
2. Make sure you have the correct HotSync cable for your computer (see page v).
3. Confirm that the cable is firmly secured to your computer and your Sprint PCS Treo as
described on page iv.
4. Click the HotSync Manager icon
in the lower-right corner of your computer screen and
make sure Local USB is checked (or Local Serial if you purchased the optional serial cable). If
the HotSync Manager icon is not there, click Start, select Programs, select Handspring, and
then select HotSync Manager.
5. If you’re using a USB HotSync cable, disconnect all other USB devices, connect the HotSync
cable directly into your computer, and then restart your computer.
Section 26
44 Troubleshooting
I can’t open the electronic User Guide.
Make sure you installed the Adobe Acrobat Reader software on the Sprint PCS Vision CD. To install
this software, insert the Sprint PCS Vision CD in the CD-ROM drive on your computer, select
Acrobat Installer from the menu, and follow the onscreen instructions.
My Sprint PCS Treo will not connect to the Internet using Blazer or my e-mail
application.
1. Check with Sprint PCS to make sure you have subscribed to and activated Sprint PCS 3G
Network services on your account.
2. Make sure you installed the software from the Sprint PCS Vision CD onto your computer. If you
have not installed this software, follow the steps on page v to install it now.
Section 26
Troubleshooting 45
Performance and Safety
Important Information About Your Phone and Service
Keeping Tabs on Signal Strength
The quality of each call you make or receive depends on the signal strength in your area. Your phone informs you
of the current signal strength by displaying a number of bars next to the signal strength icon. The more bars
displayed, the stronger the signal. If you’re inside a building, being near a window may give you better reception.
Understanding the Power Save Feature
If your phone is unable to find a signal after 15 minutes of searching, a Power Save feature is automatically
activated. If your phone is active, it periodically rechecks service availability or you can check it yourself by
pressing any key. Anytime the Power Save feature is activated, a message displays on the screen. When a signal is
found, your phone returns to Standby mode.
Understanding How Your Phone Operates
Your phone is basically a radio transmitter and receiver. When it's turned on, it receives and transmits radio
frequency (RF) signals. When you use your phone, the system handling your call controls the power level. This
power can range from 0.006 watts to 0.2 watts in digital mode.
Knowing Radio Frequency Safety
The design of your phone complies with updated NCRP standards described below. To further limit RF exposure,
you can limit the duration of your calls and operate your phone in the most power-efficient manner. In 1991-92,
the Institute of Electrical and Electronics Engineers (IEEE) and the American National Standards Institute (ANSI)
joined in updating ANSI's 1982 standard for safety levels with respect to human exposure to RF signals. More than
120 scientists, engineers and physicians from universities, government health agencies and industries developed
this updated standard after reviewing the available body of research. In 1993, the Federal Communications
Commission (FCC) adopted this updated standard in a regulation. In August 1996, the FCC adopted hybrid
standard consisting of the existing ANSI/IEEE standard and the guidelines published by the National Council of
Radiation Protections and Measurements (NCRP).
Maintaining Your Phone’s Peak Performance
There are several simple guidelines to operating your phone properly and maintaining safe, satisfactory service.
 Hold the phone with the antenna raised, fully-extended and over your shoulder.
 Try not to hold, bend or twist the phone’s antenna.
 Don’t use the phone if the antenna is damaged.
 Speak directly into the mouthpiece.
Section 27
46 Performance and Safety

Avoid exposing your phone and accessories to rain or liquid spills. If your phone does get wet, immediately turn
the power off and remove the battery. If it’s inoperable, return it to a Sprint Store or call Sprint PCS Customer
Service Solutions for service.
Note: For the best care of your phone, only Sprint PCS Authorized Personnel should service your phone and accessories.
Faulty service may void the warranty.
Maintaining Safe Use of and Access to Your Phone
FAILURE TO FOLLOW THE INSTRUCTIONS OUTLINED MAY LEAD TO SERIOUS PERSONAL INJURY AND
POSSIBLE PROPERTY DAMAGE
Using Your Phone While Driving
Talking on your phone while driving (or operating the phone without a hands-free device) is prohibited in some
jurisdictions. Laws vary as to specific restrictions. Remember that safety always comes first.
When using your phone in the car:
 Get to know your phone and its features, such as speed dial and redial.
 When available, use a hands-free device.
 Position your phone within easy reach.
 Let the person you are speaking to know you are driving; if necessary, suspend the call in heavy traffic or
hazardous weather conditions.
 Do not take notes or look up phone numbers while driving.
 Dial sensibly and assess the traffic; if possible, place calls when stationary or before pulling into traffic.
 Do not engage in stressful or emotional conversations that may divert your attention from the road.
 Dial 911 to report serious emergencies. It’s free from your wireless phone.
 Use your phone to help others in emergencies.
 Call roadside assistance or a special non-emergency wireless number when necessary.
Tip: Purchase an optional Hands-Free Car Kit.
Following Safety Guidelines
To operate your phone safely and efficiently, always follow any special regulations in a given area. Turn your
phone off in areas where use is forbidden or when it may cause interference or danger.
Section 27
Performance and Safety 47
Using Your Phone Near Other Electronic Devices
Most modern electronic equipment is shielded from radio frequency (RF) signals. However, RF signals from
wireless phones may affect inadequately shielded electronic equipment.
RF signals may affect improperly installed or inadequately shielded electronic operating systems and/or
entertainment systems in motor vehicles. Check with the manufacturer or their representative to determine if
these systems are adequately shielded from external RF signals. Also check with the manufacturer regarding any
equipment that has been added to your vehicle.
Consult the manufacturer of any personal medical devices, such as pacemakers and hearing aids, to determine if
they are adequately shielded from external RF signals.
Note: Always turn off the phone in health care facilities and request permission before using the phone near medical
equipment.
Turning Off Your Phone Before Flying
Turn off your phone before boarding any aircraft. To prevent possible interference with aircraft systems, the U.S.
Federal Aviation Administration (FAA) regulations require you to have permission from a crew member to use
your phone while the plane is on the ground. To prevent any risk of interference, FCC regulations prohibit using
your phone while the plane is in the air.
Turning Off Your Phone in Dangerous Areas
To avoid interfering with blasting operations, turn your phone off when in a blasting area or in other areas with
signs indicating two-way radios should be turned off. Construction crews often use remote-control RF devices to
set off explosives.
Turn your phone off when you're in any area that has a potentially explosive atmosphere. Although it's rare, your
phone and accessories could generate sparks. Sparks can cause an explosion or fire, resulting in bodily injury or
even death. These areas are often, but not always, clearly marked. They include:
Fueling areas such as gas stations.
Below deck on boats.
Fuel or chemical transfer or storage facilities.
Areas where the air contains chemicals or particles such as grain, dust or metal powders.
Any other area where you would normally be advised to turn off your vehicle’s engine.
Note: Never transport or store flammable gas, liquid or explosives in the compartment of your vehicle that contains
your phone or accessories.
Section 27
48 Performance and Safety
Restricting Children’s Access to Your Phone
Your phone is not a toy. Do not allow children to play with it as they could hurt themselves and others, damage the
phone or make calls that increase your phone bill.
Caring for the Battery
Protecting Your Battery
The guidelines listed below help you get the most out of your battery’s performance.
 Use only Sprint PCS-approved batteries and desktop chargers. These chargers are designed to maximize battery
life. Using other batteries or chargers voids your warranty and may cause damage.
 In order to avoid damage, charge the battery only in temperatures that range from 32º F to 113º F
(0º C to 45º C).
 Don’t use the battery charger in direct sunlight or in high humidity areas, such as the bathroom.
 Never dispose of the battery by incineration.
 Keep the metal contacts on top of the battery clean.
 Don’t attempt to disassemble or short-circuit the battery.
 The battery may need recharging if it has not been used for a long period of time.
 It’s best to replace the battery when it no longer provides acceptable performance. It can be recharged hundreds of times
before it needs replacing.
 Don’t store the battery in high temperature areas for long periods of time. It’s best to follow these storage rules:
Less than one month:
4º F to 140º F (-20º C to 60º C)
More than one month:
4º F to 113º F (-20º C to 45º C)
Disposal of Lithium Ion (LiIon) Batteries
For safe disposal options of your LiIon batteries, contact your nearest Sprint PCS-authorized service center.
Special Note: Be sure to dispose of your battery properly. In some areas, the disposal of batteries in household or
business trash may be prohibited.
Note: For safety, do not handle a damaged or leaking LiIon battery.
Section 27
Performance and Safety 49
Acknowledging Special Precautions and the FCC Notice
FCC Notice
This phone may cause TV or radio interference if used in close proximity to receiving equipment. The FCC can
require you to stop using the phone if such interference cannot be eliminated. Vehicles using liquefied petroleum
gas (propane or butane) must comply with the National Fire Protection Standard (NFPA-58). For a copy of this
standard, contact the National Fire Protections Association, One Batterymarch Park, Quincy, MA 02269, Attn:
Publication Sales Division.
Cautions
Any changes or modifications to your phone not expressly approved in this document could void your warranty for
this equipment and void your authority to operate this equipment. Only use approved batteries, antennas and
chargers. Although your phone is quite sturdy, it is a complex piece of equipment and can be broken. Avoid
dropping, hitting, bending or sitting on it.
Body-Worn Operation
To maintain compliance with FCC RF exposure guidelines, if you wear a handset on your body, use the Sprint PCS
approved carrying case, holster or other accessory. If you do not use a body-worn accessory, ensure the antenna is
at least one inch (2.5 centimeters) from your body when transmitting.
Use of non-Sprint PCS approved accessories may violate FCC RF exposure guidelines. For more information about
RF exposure, visit the FCC Web site at www.fcc.gov.
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50 Performance and Safety
Terms and Conditions
& Warranty Information
Terms and Conditions of Services
Effective as of May 1, 2002 until replaced
Thanks for choosing Sprint. These terms and conditions are part of your agreement with Sprint for
PCS Services.
For the most current version of the terms and conditions, please visit our website at www.sprintpcs.com or call PCS
Customer Service Solutions at 1-888-211-4PCS, because the terms and conditions included with your PCS Phone
may not be the most current version. If you activated PCS Services before the effective date of these terms and
conditions, these terms and conditions replace and supersede any previous terms and conditions.
If you have questions about your PCS Services, call PCS Customer Service Solutions at 1-888-211-4PCS (4727) or
visit our Web site at www.sprintpcs.com.
Agreement. Your agreement (“Agreement”) with Sprint Spectrum L.P. and any of its affiliates doing business as
Sprint providing PCS Services (“Services”) to you is made up of these Terms and Conditions of Service (“Terms”)
and the Service Plan that we agree to provide you. Your “Service Plan” is described in our marketing materials,
and includes the rates and features we set for that Service Plan. We use the words “we,” “us,” “our” or “Sprint “to
refer to Sprint Spectrum L.P. and its affiliates doing business as Sprint in these Terms. When you activate PCS
Services or attempt to use our PCS Services (including, without limitation, attempting to place a call on the Sprint
Nationwide PCS Network, or off the Sprint Nationwide PCS Network when roaming, including “911” or similar
calls), you accept the Agreement.
Provision of Service. Your purchase of PCS Phones or other equipment does not mean that we must provide
Services to you. We may decide not to provide Services to you for any lawful reason. We may request that you
provide us with any information we reasonably require to determine whether you qualify for Services. Services in
some areas are managed and provided under contract with Sprint by independent affiliates with access to the
Sprint Nationwide PCS Network. Some Services may not be available or may operate differently in certain affiliate
markets.
Credit Verification. You must have and keep satisfactory credit to receive and continue to receive Services. We
will verify your credit before agreeing to provide Services to you and we may verify your credit at any time while we
provide Services to you. Credit verification may include a review of credit reports that we receive from
commercially available credit bureaus. We may require a guarantee of payment by an individual or entity
approved by us. If at any time we determine, in our sole discretion, that payment for Services may not be made
when due, we may suspend Services to your phone and require that you provide payment on account or a
guarantee of payment before we resume Services to your phone.
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Terms and Conditions & Warranty Information 51
Changes to Agreement. We may change this Agreement at any time (but see PCS Service Plan). Any changes to
the Terms are effective when we publish the revised Terms. If you use our Services or make any payment to us on
or after the effective date of the changes, you accept the changes. If you do not accept the changes, you may
terminate Services (but see Termination and Changing PCS Service Plans). For purposes of the Agreement, “use”
includes keeping the right to access the Sprint Nationwide PCS Network by not terminating Services. You may not
modify the Agreement except for your PCS Service Plan (see Termination and Changing Service Plans).
Service Plan. You may be eligible for a fixed length PCS Service Plan (“Term Service Plan”) or for a month-tomonth Service Plan (“Non-Term Service Plan”). We determine the Service Plan for which you qualify. We may
offer non-identical Service Plans to different individuals or entities. Services and coverage under some Service
Plans may be more limited than available under other Service Plans. Your Service Plan sets out the charges for
Services and is your Service Plan until that Service Plan is changed, you switch to a different Service Plan, or your
Services terminate. Your Service Plan may require that you make a deposit, prepayment, or a series of deposits or
prepayments, or be subject to an account spending limit, before Services are activated or maintained.
Changing Service Plans. If you are on a Non-Term Service Plan, you may change to a different Service Plan
for which you qualify. Any change is effective at the start of your next full invoicing cycle unless otherwise specified
by us at the time that you place your change order. If you change or add a different Service Plan or service feature
and the change is effective prior to the start of your next full invoicing cycle, you will be invoiced a prorated
amount. We may require a service charge for implementing any change directed by you as well as the Service Plan
or optional service features you select. If you are on a Term Service Plan, your ability to change to another Service
Plan may be limited and we may require you to pay a termination fee as set out in your Service Plan.
Use of Services and Equipment; Availability. You must be at least 18 years old to subscribe to our Services.
We may require you to provide proof of your age and identity. If you are under 18 years old you may be eligible for
certain Services that have Account Spending Limits if a person 18 years or older is also named as a subscriber on
the Account. Services and equipment may not be used for any unlawful, fraudulent or abusive purpose. By
requesting Services, you agree that you will not use Services and equipment in any unlawful, fraudulent or
abusive manner. You may not resell or lease Services or equipment to anyone. Services are available within the
operating range of the Sprint Nationwide PCS Network. Coverage and quality of Services may be affected by
conditions within or beyond our control, including atmospheric, geographic, or topographic conditions. We do
not guarantee that there will be no interruptions or delays in Services. Your PCS Phone will not accept the services
of any wireless provider other than Sprint (but see Roaming).
Number. We assign a phone number (“Number”) to the phone or other equipment used by you on the Sprint
Nationwide PCS Network. We may change the Number without compensation by giving you prior notice. You do
not own the Number. You may not modify the Number we program into any phone or other equipment, transfer or
duplicate the Number to any phone or other equipment other than that authorized by us, or transfer the Number
to any other individual or entity.
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52 Terms and Conditions & Warranty Information
Phone Activation Fee. You may be required to pay a non-refundable phone activation fee when you activate a
new Number, have us switch a Number to a different phone, have your current Number changed, we activate a
different phone on your existing account or your Service Plan says so. Details on any applicable phone activation
fee are set out in your Service Plan or can be obtained by calling PCS Customer Service Solutions.
Charges. For most forms of wireless Service, your usage will be charged from the time you first initiate contact
between your phone or other wireless device and the network until the network connection is broken, whether or
not you are successful in connecting with the service with which you seek to connect, even if the connection is
later broken or dropped. An exception is that you are not charged for voice calls that are not completed. You are
charged for completed calls to your Number from the time shortly before the phone starts ringing until the call is
terminated by either party. You will be charged peak rates for the entire duration of calls initiated during the peak
time periods applicable to your Service. You will be charged off-peak rates for the entire duration of calls initiated
during the off-peak time periods applicable to your Service. In addition to these usage charges, you may be
charged for recurring monthly service charges, applicable local and long-distance toll charges, other usage
charges, connection fees, roaming charges, directory assistance, call completion charges, account review and
management charges optional features you select at an extra cost, and taxes and other regulatory-related charges.
Charges for most Services are incurred in one-minute increments, with partial minutes of use rounded up to the
next highest minute. You must pay, by each invoice due date, all charges for Services provided to the Number for
each phone or other equipment that our records show you activated, no matter who actually uses or has
possession of the phone or other equipment at the time Services are provided.
PCS Vision (Third Generation) Wireless Charges. For PCS Vision wireless services, you will be charged, on a
per kilobyte basis, for data used, whether sent or received by your PCS Phone or other wireless device, rather than
for airtime used, even for certain third generation voice services. As long as your PCS Phone or other wireless
device is connected to the enhanced (Third Generation) Sprint Nationwide PCS Network, you will be incurring
data usage charges. You cannot receive incoming calls while using third generation services. Data packet usage
will be measured in kilobytes and will be rounded up to the next whole kilobyte. Kilobyte usage will be rounded up
to the next full cent. Rounding up will occur at the end of each separate session or each clock hour (at the top of
each hour), if the session spans more than 1 clock hour. The number of data packets used and charged to you will
vary widely, depending upon the specific PCS Vision wireless application or other service you use and the amount
of data used in the specific application or service. You will be charged for data exchanges initiated by other
Internet users as well as those you initiate. Estimates of data usage, for example, the size of downloadable files,
will vary from what you actually use. You will be charged for additional data used in transporting and routing on
the network. If you use a Premium Service (including services provided by third parties but for which you are
billed on your PCS Invoice), you will be charged for data used in transport and routing in addition to the charge
for the Premium Service. You will be charged for partial and interrupted data downloads or other use, including
re-sent data, and for unsuccessful attempts to reach Web sites and use other applications and services, including
those resulting from dropped network connections. Your invoice will not separately identify the number of
kilobytes attributable to your use of specific sites, sessions or services used. Specific additional information about
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Terms and Conditions & Warranty Information 53
PCS Vision wireless services, including pricing, included kilobytes and combining with other PCS Service Plans, is
available in our standard sales collateral for PCS Vision wireless Service Plans or at www.sprintpcs.com.
Voice Command. PCS Voice Command is an optional service that allows you to place calls by using speech
recognition technology. Calls to 911 or similar emergency numbers cannot be placed through the Voice
Command feature. Airtime and applicable long distance charges for a call completed from your Number using the
Voice Command feature begin when you press or activate the TALK or similar key(s) and end when your call is
terminated by hitting the END key or by returning to the Voice Command platform. If you initiate and complete
another call without leaving the Voice Command platform, a separate charge for that call will begin from the time
the previous call was terminated. Airtime and applicable long distance charges will be applied to the entire length
of a completed call initiated from Voice Command. Using Directory Assistance to input names into your Voice
Command address book will incur additional charges. Details on charges for the Voice Command feature can be
found in the marketing materials for this feature, by visiting www.sprintpcs.com or by calling PCS Customer
Service Solutions.
Invoicing. Invoicing cycles are approximately 30 days in length. Invoicing cycles and dates may change from
time to time. Except as otherwise provided in your Service Plan, monthly recurring charges (MRCs) are invoiced
one invoicing cycle in advance. Charges for Services are usually invoiced as soon as possible after the charges
accrue. We may, however, invoice you for usage and charges occurring before the invoicing cycle being invoiced, if
they were not previously invoiced. If you are invoiced for usage incurred during a prior invoicing cycle, those
minutes will be applied to your Service Plan minutes for the current invoicing cycle. However, if you change your
PCS Service Plan between the time the usage was incurred and the beginning of the current invoicing cycle, those
minutes from the prior invoicing cycle will be charged at the rate per minute for usage over included minutes
provided in the Service Plan in effect at the time the usage was incurred.
Premium Services. Your PCS Vision wireless services may allow you to access or download premium content for
an additional charge. The additional charges for this premium content will be billed to you on your PCS Invoice.
You will be charged for this content (at rates and charges specified at the time of access or download) that will be
in addition to data usage charges you will incur while connected to the enhanced (Third Generation) Sprint
Nationwide PCS Network. Additional taxes and other governmental fees may apply. For more details regarding
Premium Services please see sprint pcs.com.
Payment. If you have authorized payment for Services or equipment by credit card or by debiting a bank
account, no additional notice or consent is required before we invoice the credit card or debit the bank account for
all amounts due to us or billed by us on behalf of a third party. You must promptly notify us of any change in your
invoicing address or of the credit card or bank account used for payment. We reserve the right to require payment
by money order, cashier’s check or other secured form of payment. If we take action to receive payment beyond
invoicing you for charges for Services or equipment, you must pay our costs and expenses of collection, including
attorneys’ fees and expenses, the fees of any collection agency and court costs. If we act as an invoicing agent for a
third-party service provider, payments received are first applied to amounts due and owing to us and any
remaining amounts are applied to sums due and owing to the third-party service provider. We may charge an
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54 Terms and Conditions & Warranty Information
additional fee for any check or other negotiable instrument endorsed by you and returned unpaid by a financial
institution for any reason. You may be charged fees for certain methods of payment.
Late Payment Charges. Payment is past due if we do not receive it by the due date shown on your invoice. Any
payment for Services and equipment not made when due accrues late charges until paid at the rate of 5% per
month or at the highest rate allowed by law. Acceptance of late or partial payments (even if marked “paid in full”)
does not waive our right to collect all amounts that you owe us. If your Service has been suspended due to nonpayment, you may be charged a reactivation fee.
Disputed Charges. You must raise any dispute that you have about any charges invoiced to you within 15 days
of the date of the invoice or you have accepted the invoice. You may notify us of any dispute by notifying PCS
Customer Service Solutions. Calls to our sales or general business offices are not notice of a dispute. If disputed
invoice procedures are described on the invoice, you must follow them.
Termination. Non-Term Service Plan. If you are on a Non-Term Service Plan you may terminate Services at
any time by giving us notice. Subject to the terms of this Agreement, we may terminate Services at any time, with
or without notice. If your Service has been suspended due to non-payment, you may be charged a reactivation fee.
We may deactivate any Number before you receive notice of termination without liability to you. Termination by
either of us may be with or without cause.
Termination. Term Service Plan. If you are on a Term Service Plan (1) your ability to terminate Services
before the end of the term is limited, (2) your ability to change to another Service Plan before the end of the term
may be limited, and may result in a termination or activation fee, (3) you may be required to pay a termination
fee, (4) we may not terminate Services without cause before the end of the term and (5) if we terminate Services
for cause before the end of the term, you may be required to pay a termination fee. No termination fee is charged
if you terminate a Term Service Plan within 14 days of activation of your PCS Phone. During the term we must
give each other notice to terminate Services. At and after the expiration of the term, you may terminate Services at
any time by giving us notice and we may subject, to this Agreement, terminate Services at any time, with or
without notice.
Termination. General. Regardless of whether you have a Non-Term or a Term Service Plan, we may terminate
or suspend Services to you without liability (1) if you breach any provision of this Agreement (including if you fail
to pay any charges for Services), or (2) if you fail to pay any charges due us for equipment or otherwise. If you
promptly cure the breach, we may, but are not obligated to, reactivate Services to you. You must pay all charges for
(a) Services provided before termination of a Number, (b) equipment, regardless of who terminates Services and
(c) a reactivation fee, if we agree to reactivate Services to you. If Services are terminated before the end of your
current invoicing cycle (i) the monthly recurring charge is not prorated to the date of termination, and (ii) you
will not receive a credit or refund for any unused minutes in your Service Plan.
Account Spending Limit. If we agree to provide Services to you on an Account Spending Limit basis, we will tell
you your Account Spending Limit before we start Services to your Number, or as reasonably practicable after the
limit is imposed. If we require a deposit for you to establish or keep Services on an Account Spending Limit basis,
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Terms and Conditions & Warranty Information 55
we will hold the deposit as partial guarantee of payment for Services (see Deposits). Charges for Services accrue
against your Account Spending Limit as they are incurred. We may charge an initial ASL start up fee. We may
charge a monthly ASL service fee, in addition to your recurring monthly service charge. We may suspend Services
to your Number without prior notice to you when your account balance reaches your Account Spending Limit.
Services are restored when you have paid any past due balance and pay a specified minimum amount to reduce
your account balance below your Account Spending Limit. We may change this minimum amount at any time
upon notice to you. You may pay any past due balance and the minimum amount by any method authorized by
Sprint. Contact PCS Customer Service Solutions for information about authorized methods of making these
payments. We may charge you a fee for calls that involve our live customer care services. If we provide Services to
you on an Account Spending Limit basis, Services and coverage may be limited in certain ways. You must pay all
charges for Services even if they exceed the amount of your Account Spending Limit.
Clear Pay. If we agree to provide Services to you as a Clear Pay customer, we may suspend Services to your
Number without prior notice to you immediately when your bill becomes past due. Even if your bill is not past
due, we may suspend services if your unpaid usage exceeds $125 or another amount to be determined by your past
credit or usage history. If we require a deposit for you to establish or keep Services as a Clear Pay customer, we will
hold the deposit as partial guarantee of payment for Services (see Deposits, below). Contact PCS Customer Service
Solutions for information about authorized methods of making these payments. We may charge you a fee for calls
that involve our live customer care services. If we provide Services to you on as a Clear Pay basis, Services and
coverage may be limited in certain ways. You must pay all charges for Services whether or not your Services are
suspended or terminated.
Deposits. If we require a deposit for you to establish or keep Services, we will hold the deposit as partial guarantee
of payment for Services. We may change the deposit amount at any time to reflect revised estimated monthly
charges based upon your usage. A deposit may not be used to pay any invoice (unless it is used to pay a final
invoice) or delay payment. The deposit amount, the length of time we hold the deposit and changes to the deposit
amount are determined based on your credit and payment history. The rate of interest, if any, on the deposit is
subject to change. We may mix deposits with our other funds. If Services are terminated for any reason, we may,
without notice to you, apply your deposit toward payment of outstanding charges and return any excess to you at
your last known address within 75 days after termination of Services. If the U.S. Postal Service cannot deliver the
money to you and returns it to us, we will hold it for you for one year from the date of return and, during that
period, we may charge a servicing fee against the deposit balance. Any money held during this one-year period
will not accrue interest for your benefit. You forfeit any portion of the money left after the one-year period.
Wireless Web and Voice Portal Services. Wireless Web Services are part of the Services that can be obtained
through Sprint. Wireless Web Services may not be immediately available in some PCS affiliate markets. Use of
Wireless Web Services requires a wireless Internet-ready PCS Phone or certain other equipment (or both) and is
subject to any memory, storage or other limitation in the phone or other equipment. The Caller ID blocking
feature is not available when using Wireless Web Services. For data calls (including Wireless Web and Voice Portal
calls) that are attempted, but not completed, you are charged for the time during which the network attempts to
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56 Terms and Conditions & Warranty Information
connect the call. You are charged for time spent connected to the Wireless Web or Voice Portal, including time
spent browsing on the Internet or Voice Portal and reviewing or scrolling through Internet information on-line
while still connected to the Sprint Nationwide PCS Network. Not all Internet sites can be accessed and you may
receive an error message if you attempt to access a site that cannot be accessed through Wireless Web Services. You
are also charged for Wireless Web connections to review your PCS account information. Wireless Web Services and
Voice Portal data calls may not be available when you are roaming off the Sprint Nationwide PCS Network.
Wireless Web Services are not available to you if you are on a PCS Prepaid Service Plan. If you receive Services on
an Account Spending Limit basis, you may be limited in the Wireless Web and Voice Portal Services available to
you. Call PCS Customer Service Solutions or visit our website at www.sprintpcs.com for availability and equipment
compatibility information. Specific additional information about Wireless Web Services and Voice Portal Services,
including pricing, included minutes and combining with other Service Plans, is available in our standard sales
collateral for PCS Wireless Web Services and Voice Portal Services or at www.sprintpcs.com. Sprint is not a
publisher of third party content that can be accessed through Wireless Web Services or Voice Portal Services. Sprint
is not responsible for any opinions, advice, statements, services or other information provided by third parties and
accessible through Wireless Web Services Voice Portal Services. Neither Sprint nor its vendors or licensors
guarantees the accuracy, completeness or usefulness of information that is obtained through the Wireless Web
Services or Voice Portal Services. You are responsible for evaluating such content.
Other Terms Applicable to PCS Vision Wireless Usage. Use of PCS Vision wireless services requires the
purchase of separate third generation wireless compatible phone or other device and is subject to any software,
memory, storage or other limitation in the phone or other equipment. Not all applications and services work, or
work the same, on all third generation wireless phones and devices. Check the materials accompanying your
phone or device to determine which applications and services it will support. PCS Vision wireless services are not
available when roaming off the Sprint Nationwide PCS Network. PCS Vision wireless services may not be currently
available in some affiliate areas.
Sprint is not responsible for any opinions, advice, statements, services applications or other information provided
by third parties and accessible through PCS Vision wireless services. Neither Sprint nor its vendors or licensors
guarantees the accuracy, completeness or usefulness of information that is obtained through the PCS Vision
wireless services. You are responsible for evaluating such content. Use of certain PCS Vision wireless services,
including some messaging services, may result in the disclosure to others of your email address and other
information about you in connection with your internet usage. Your accessing of, or use of, third party sites or
services accessible PCS Vision wireless services may require the disclosure of information about you, subject to the
policies of those sites and services.
You consent to receiving advertising, warnings, alerts and other messages, including broadcast messages.
Your access to PCS Vision wireless services is controlled by a password.
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Terms and Conditions & Warranty Information 57
Taxes and Other Regulatory-Related Charges. We invoice you for taxes, fees and other charges levied by
federal, state or local authorities, or foreign government on Services. We also assess charges associated with
regulatory mandates and obligations, such as Universal Service and Enhanced 911 service. If you claim any tax
exemption, you must provide us with a valid tax-exempt document. Any tax exemption applies only from the date
we receive a valid tax-exempt document.
Roaming. Calls made outside of your Home Service Area and outside of the Sprint Nationwide PCS Network are
“roaming” calls. Your PCS Phone is specifically designed and engineered to work only on the Sprint Nationwide
PCS Network. It works on another CDMA PCS provider’s system only when a roaming agreement is in place
between Sprint and the other providers. If your PCS Phone is a dual-mode phone, it works on both a CDMA PCS
provider’s system (in addition to the Sprint Nationwide PCS Network) and a wireless analog telecommunications
provider’s system only when roaming agreements are in place between Sprint and the other providers. If we do not
have a roaming agreement in place, you may be able to place roaming calls “manually” by using a valid credit
card. If there is a gap or other interruption of coverage within a PCS coverage area that prevents connection with
the Sprint Nationwide PCS Network and your dual-band phone is set to roam automatically when outside PCS
coverage, you may incur roaming fees within a PCS coverage area. Certain features are not available when
roaming. Roaming rates may be different from and higher than the rates you pay for calls within your Sprint PCS
Local Service Area and on the Sprint Nationwide PCS Network. Roaming charges are invoiced according to the
practices of the roaming service provider. When roaming, you are subject to the limitation of liability provisions
and other applicable rules imposed by the roaming service provider.
Interruption of Service. We may give credit for a continuous interruption of Services for more than 24 hours on
a case-by-case basis. Interruptions caused by your negligent or willful actions, or by failure of equipment or
service not provided by us, or by causes beyond our reasonable control, do not qualify for credit. We may provide
you with an airtime credit of one minute for a call that is disconnected because of transmission limitations caused
by atmospheric, geographic or topographic conditions and that you redial within one minute of disconnection.
You must notify us within 24 hours of the disconnection to request credit.
Phones and Other Equipment. Phones and other equipment may be purchased and returned as provided in
the purchase documents. We are not the manufacturer of the phones or other equipment. The only warranties on
the phones or other equipment are any limited warranties extended by the manufacturers. We have no liability in
connection with the phones and other equipment or for the manufacturers’ acts or omissions.
Lost or Stolen Equipment. If your phone or other equipment is lost or stolen, you must notify us by calling PCS
Customer Service Solutions. You are responsible for all charges for Services provided to the Number for the lost or
stolen equipment before you notify us of the loss or theft. We will deactivate Services to the Number upon
notification to us of any loss or theft. You may be required to provide evidence of the loss or theft (for example, a
police report or sworn statement). If the equipment is later found, we may require that you exchange it for
another phone or other equipment before we reactivate Services (if we do reactivate Services), as well as require
you to pay a reactivation fee. We will deactivate Services to any Number without prior notice to you if we suspect
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58 Terms and Conditions & Warranty Information
any unlawful or fraudulent use of the Number. You agree to cooperate reasonably with us in investigating
suspected unlawful or fraudulent use.
Caller ID. If you do not want people you call to receive the Number assigned to your phone, you must call PCS
Customer Service Solutions for information about automatic Caller ID blocking. The Number assigned to your
phone can be blocked on a per-call basis by dialing *67 + Destination Number + TALK (or similar key), but Caller
ID delivery resumes on the next call you make. Caller ID display on incoming calls to your Number depends on
receiving the information from the calling party.
TTY Access. A TTY (also known as TDD or Text Telephone) is a telecommunications device that allows people
who are deaf or hard of hearing, or who have speech or language disabilities, to communicate by telephone. It is
not possible to use your phone with a TTY.
Pay-Per-Call Service. We will not complete calls from your Number to 900, 976 and similar numbers for payper-call services.
International Calling. You may be limited in the international destinations that you can call with Services. You
should contact PCS Customer Service Solutions for information about international destinations that you cannot
call.
Limitation of Liability. Except as otherwise provided in this section, our sole liability to you for any loss or
damage arising out of providing or failing to provide Services (including mistakes, omissions, interruptions,
delays, errors, or defects) does not exceed (1) in cases related to a specific piece of equipment, the prorated MRC
for Services to the piece of equipment during the affected period, or (2) in cases not related to a specific piece of
equipment, the prorated MRCs for Services to you during the affected period. Neither we nor our vendors, suppliers
or licensors are liable for any damage arising out of or in connection with:
a) any act or omission of any telecommunications service or other service provider other than us;
b) any directory listing;
c) any dropped calls or inability to place or receive calls;
d) any interruption of Services, including interruptions caused by equipment or facilities failure or shortages,
transmission limitations or system capacity limitations;
e) traffic or other accidents, or any health-related claims allegedly arising from the use of Services, phones,
equipment or accessories used in connection with the Services;
f) the use of Wireless Web Services and PCS Vision applications and services, including the accuracy or reliability
of any information obtained from the Internet using Wireless Web Services or from Voice Portal Services, PCS
Vision wireless services or Internet services, content or applications not supported by Sprint PCS;
g) any late or failed message delivery;
h) any interruption or failure of 911 or E911 emergency services or identification of the Number, address or name
associated with any person accessing or attempting to access emergency services from your phone;
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i) the installation or repair of any products or equipment by parties who are not our authorized employees or
agents;
j) events due to factors beyond our control, including acts of God (including, without limitation, weather-related
phenomena, fire or earthquake), war, riot, strike, or orders of governmental authority;
k) any act or omission of any third party or independent contractor that offers products or services in conjunction
with or through the Services; or
l) your negligent or intentional act or omission.
NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING
OUT OF OR IN CONNECTION WITH PROVIDING OR FAILING TO PROVIDE SERVICES, PHONES OR OTHER
EQUIPMENT USED IN CONNECTION WITH THE SERVICES, INCLUDING, WITHOUT LIMITATION, LOST
PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. THIS SECTION
SURVIVES TERMINATION OF THIS AGREEMENT.
Indemnification. You indemnify and defend us, our partners, directors, officers, employees and agents from and
against any claim, action, damage, liability and expense arising out of or in connection with: (1) your acts or
omissions that occur in connection with your use of the Services or equipment used in connection with the
Services, and (2) any communications you make or receive using the Services. This indemnification extends to
and includes any attorney’s fees and costs incurred by us arising from any actions or claims to which this
indemnification applies, or from the contesting of the applicability of this provision. This section survives
termination of this Agreement.
MANDATORY ARBITRATION OF DISPUTES. ANY CLAIM, CONTROVERSY OR DISPUTE OF ANY KIND
BETWEEN THE CUSTOMER AND THE COMPANY AND/OR ANY OF ITS’ EMPLOYEES, AGENTS, AFFILIATES OR
OTHER REPRESENTATIVES, WHETHER SOUNDING IN CONTRACT, STATUTE, OR TORT, INCLUDING FRAUD,
MISREPRESENTATION, FRAUDULENT INDUCEMENT, OR ANY OTHER LEGAL OR EQUITABLE THEORY AND
REGARDLESS OF THE DATE OF ACCRUAL OF SUCH CLAIM, CONTROVERSY OR DISPUTE SHALL BE RESOLVED
BY FINAL AND BINDING ARBITRATION AS PRESCRIBED IN THIS SECTION. THE FEDERAL ARBITRATION ACT,
NOT STATE LAW, GOVERNS THE QUESTION OF WHETHER A CLAIM IS SUBJECT TO ARBITRATION. HOWEVER,
NOTHING CONTAINED IN THIS ARBITRATION PROVISION SHALL PRECLUDE THE CUSTOMER FROM
RESOLVING ANY CLAIM, CONTROVERSY OR DISPUTE IN SMALL CLAIMS COURT HE OR SHE OTHERWISE
WOULD HAVE THE RIGHT TO PURSUE.
A single arbitrator engaged in the practice of law will conduct the arbitration. The arbitrator will be selected
according to the rules of the American Arbitration Association or JAMS or, alternatively, may be selected by
agreement of the parties, who shall cooperate in good faith to select the arbitrator. The arbitration will be
conducted by, and under the then-applicable rules of American Arbitration Association or JAMS, as applicable. All
expedited procedures prescribed by the applicable rules will apply. Any required hearing fees and costs shall be
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60 Terms and Conditions & Warranty Information
paid by the parties as required by the applicable rules or as required by applicable law, but the arbitrator shall have
the power to apportion such costs as the arbitrator deems appropriate.
The arbitrator's decision and award will be final and binding, and judgment on the award rendered by the
arbitrator may be entered in any court with jurisdiction.
If any party files a judicial or administrative action asserting a claim that is subject to arbitration and another
party successfully stays such action or compels arbitration, the party filing that action must pay the other party's
costs and expenses incurred in seeking such stay or compelling arbitration, including attorney’s fees.
Notices. You may get our current address for written notice by calling PCS Customer Service Solutions. Written
notice to you is sent to your last known address in our invoicing records. Written notice is deemed delivered 3 days
after deposit in the U.S. mail, postage prepaid, and properly addressed. Unless required by this Agreement or
Applicable Laws, (1) you may notify us by calling PCS Customer Service Solutions, and (2) we may notify you by
leaving a message for you on your PCS Phone, answering machine or with your answering service. Notice
addresses may be changed by giving notice as provided in this section.
Choice of Law; Jurisdiction. This Agreement is governed by and must be construed under federal law and the
laws of the State of Kansas, without regard to choice of law principles. You agree to submit yourself to the personal
jurisdiction of the courts in the State of Kansas.
General. If either of us does not enforce any right or remedy available under this Agreement, that failure is not a
waiver of the right or remedy for any other breach or failure by the other party. Our waiver of any requirement in
any one instance is not a general waiver of that requirement and does not amend this Agreement. If any part of
this Agreement is held invalid or unenforceable, that part is interpreted consistent with Applicable Laws as nearly
as possible to reflect the original intentions of the parties and the rest of this Agreement remains in full force and
effect. Section headings are for descriptive purposes only and are not used to interpret this Agreement. You may not
assign this Agreement to any other person or entity without our prior written approval. This Agreement (including
any referenced documents and attachments) makes up the entire agreement between you and us and replaces all
prior written or spoken agreements, representations, promises or understandings between you and us. The
provisions of this Agreement that are contemplated to be enforceable after the termination of this Agreement
survive termination of this Agreement. This Agreement is subject to any applicable federal and state law
(collectively, “Applicable Laws”). If there is a conflict, the Service Plan (including any Term Service Plan)
controls over the Terms. The following provisions are not generally applicable and apply only to customers whose
Service Plans include these terms:
Traveling. If you are making or receiving calls outside your Home Service Area but on the Sprint Nationwide PCS
Network, you may be charged for Services at a “travel” rate for both outgoing and incoming traveling calls. Long
distance charges may not be included in the travel rate. Traveling charges do not apply if you subscribe to a Home
Rate USA plan or to both Toll-Free USA and Home Rate USA. (See Home Rate USA and Toll-Free USA for more
information.) You do not have to register your Number when traveling outside your Home Service Area.
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Terms and Conditions & Warranty Information 61
Home Rate USA. This service lets you make or receive calls from anywhere on the Sprint Nationwide PCS
Network at your Home Service Area airtime rates.
Toll-Free USA. This service lets you call from anywhere on the Sprint Nationwide PCS Network to anywhere in
the United States, Puerto Rico and the U.S. Virgin Islands and be charged at your Home Service Area airtime rates,
with no additional long distance charges. If you have Home Rate USA but do not have Toll-Free USA, and if you
make a long distance call outside of your defined local calling area, you are invoiced for the long distance
charges.
©2002Sprint Spectrum L.P. All rights reserved. No reproduction in whole or in part allowed without prior written
approval. Sprint and the diamond logo are registered trade marks of Sprint Communications Company, L.P., used
under license.
MAY 02
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62 Terms and Conditions & Warranty Information
Handspring Product Warranty
Warranty. Handspring warrants to you that at the date of purchase, the product is free of defects in workmanship
and materials, and the software included in the product will perform in substantial compliance to its program
specifications.
Exclusions from Warranty. This warranty does not cover physical damage to the surface of the product,
including, without limitation, breakage, cracks, dents, scratches or adhesive marks on the LCD touchscreen or
outside casing of the product caused by you or a third party. In addition, this warranty shall not apply (i) if the
casing for the product is opened by someone other than an authorized Handspring representative; (ii) if the defect
or malfunction is caused by your or a third party’s misuse, accident, modification of the product’s components, or
operation of the product in an unsuitable environment or in a manner for which it is not intended; (iii) if
Handspring’s testing and examination discloses that the alleged defect or malfunction in the product does not
exist, (iv) if the defect or malfunction results from the use of the product in conjunction with accessories, other
products, or ancillary or peripheral equipment and Handspring determines that there is no fault with the product
itself; or (v) if the defect or malfunction is due to any communication service you may subscribe to or use with the
product. Handspring shall not be responsible for software, firmware, information, or memory data contained in,
stored on, or integrated with any products returned to Handspring for repair, whether under warranty or not.
Handspring makes no warranty or representation that its software products will meet your requirements or will
work in combination with any hardware or applications software products provided by third parties, that the
operation of the software products will be uninterrupted or error free, or that all defects in the software products
will be corrected.
Remedies. Handspring shall, at its discretion, either replace the product with a comparable product, repair the
product, or refund the purchase price paid for the product. Replacement products may be new or reconditioned.
Warranty Period. The warranty period is one (1) year from your date of purchase. Handspring warrants any
replaced or repaired product for a period of ninety (90) days from the date of shipment back to you, or through the
end of the original warranty period, whichever is longer.
Obtaining Warranty Service. In order to obtain warranty service, you must receive warranty service
authorization by contacting Handspring within the warranty period and provide dated proof of original
purchase. For further information about the warranty service procedure, please visit our website at
http://www.handspring.com.
Warranty Exclusive. This warranty is exclusive and Handspring will not assume and hereby expressly disclaims
any further warranties, including, but not limited to, any warranty of merchantability, fitness for a particular
purpose and non-infringement.
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Terms and Conditions & Warranty Information 63
Limitation of Liability. To the full extent allowed by law, Handspring’s liability is limited to repair or
replacement of the product, or refund of the purchase price paid. Handspring shall not be liable for any incidental,
consequential, indirect, special or punitive damages of any kind, or for loss of revenue or profits, loss of business,
loss of information or data, or other financial loss arising out of or in connection with the sale, installation,
maintenance, use, performance, failure, or interruption of this product.
Governing Law. This warranty will be governed by the laws of California, and excluding the United Nations
Convention on Contracts for the International Sale of Goods. The courts of California shall have exclusive
personal jurisdiction in case of any disputes arising out of or in connection with this warranty.
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64 Terms and Conditions & Warranty Information

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