Palm LON CDMA Communicator User Manual Sprint Start

Palm Inc CDMA Communicator Sprint Start

Users Manual

[cover]

Sprint PCS®

The clear alternative to cellular.SM

www.sprintpcs.com

Wireless Web, Sprint PCS Wireless Web Mail, Sprint PCS Wireless Web Short Mail and the diamond logo are trademarks of Sprint Communications Company L.P.

are trademarks of Handspring, Inc. and may be registered in some jurisdictions. Blazer and the Handspring logo are trademarks of Handspring, Inc., are registered

trademarks in the U.S.A., and may be registered in other jurisdictions. Palm OS and HotSync are registered trademarks and Palm and the Palm Powered logo are

trademarks of Palm, Inc. and are used by Handspring under license. All other trademarks and trade names are the property of their respective owners.

Printed in the U.S.A.

Table of Contents

How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Getting Extra Phone and Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Setting Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

1. Your New Sprint PCS Treo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Your Phone’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2. Turning Your Phone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Turning Wireless Mode ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Turning Wireless Mode OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Turning Handheld Mode ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Turning Handheld Mode OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3. Using the Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

4. Adjusting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

5. Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Entering accented characters and symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the keyboard backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

6. Getting to Know the PhoneBook Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

7. Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Making a call from the Speed Dial, Contacts, or Call History views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Making a call from the Dial Pad view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Sending calls to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Working with active calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

8. Internal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Entering and saving contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Finding or changing contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Defining speed dial buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

9. Controlling Your Roaming Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Setting Your Phone’s Roam Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

10. Changing Your Phone’s Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Adjusting Volume During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Selecting the Ringer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Silencing the Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

11. Sending and Receiving Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting Up Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Retrieving Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Accessing Voicemail From Another Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

12. Sending and Receiving SMS Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Receiving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Viewing messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Responding to messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

13. Sprint PCS® Service Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Three-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Sprint PCS Voice CommandSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

14. Sprint PCS Wireless Web® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

15. Your Phone’s Third Generation Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Accessing Third Generation User Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Third Generation Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Third Generation Billing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

16. Your Phone’s Special Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

17. Accessing Other Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the Applications Launcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the application buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

18. Date Book Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Adding an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Scheduling an untimed event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Scheduling a repeating event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Rescheduling an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Displaying your calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Deleting an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

19. Memo Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Creating a memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Reviewing or editing a memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Deleting a memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

20. Preferences and Other Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Setting General Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Reassigning the buttons on your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Setting Formats Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Changing the screen fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

21. Synchronizing data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

22. Beaming Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

23. Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Performing a soft reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Performing a hard reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

24. Accessories for Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Additional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

25. Upgrading from a Palm OS handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

26. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

My phone will not turn on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

I have trouble synchronizing with my computer (performing a HotSync operation). . . . . . . . . . . . . . . . . . . . . . 44

I can’t open the electronic User Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

My Sprint PCS Treo will not connect to the Internet using Blazer or my e-mail application. . . . . . . . . . . . . . . . 45

27. Performance and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Important Information About Your Phone and Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Maintaining Safe Use of and Access to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Caring for the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Acknowledging Special Precautions and the FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

28. Terms and Conditions& Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Terms and Conditions of Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Handspring Product Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

How to Use This Guide

Welcome — you’ve made the right choice

The advantages of Sprint PCS are as clear as each call you make. With Sprint PCS, we give you what

you really want from a wireless service provider – clear calls, easy-to-understand service plans and

self-servicing options for managing your account. All this is designed to make your life easier and

worry free.

We know you’re eager to start using your phone right away and this guide is divided into two

sections that are designed to help you do just that.

The first section will guide you through the steps required to set up your Sprint PCS Service. It

includes blanks so you can write down important information we’ll share with you that you’ll

want to remember. Things like your new Sprint PCS Treo Number, information about your

service plan and your first invoice.

The second section will guide you through the basics of your phone and service, with quick,

easy-to-follow instructions. And if you want to know more, just visit us online at

www.sprintpcs.com and log on. Then click on “Claire's Directory for Service Solutions.”

There you’ll find a complete phone user’s guide that includes a section on learning about all the

advanced features of your phone and service.

Getting Extra Phone and Service Information

This guide covers the basics, but your phone is capable of performing a variety of advanced

functions. To learn more about the topics in this guide and to find valuable troubleshooting tips,

refer to the electronic

User Guide

. The electronic

User Guide

also walks you through using

advanced features and the other applications on your Sprint PCS Treo:

The electronic

User Guide

installs automatically when you install the software on the Sprint PCS

Vision CD (see page v). To use the electronic

User Guide

, you need Adobe Acrobat Reader software.

To install this software, insert the Sprint PCS Vision CD in the CD-ROM drive on your computer,

select Acrobat Installer from the menu, and follow the onscreen instructions.

Using the electronic User Guide

•Open the Handspring or Palm folder on your computer.

• Double-click the User Guide.PDF file.

•Calculator

•CityTime

• Expense

• To Do List

Click the

binoculars

to search for

specific text

Click the arrows to turn pages

Click the

printer to

print pages

Click a + or -

to expand or

collapse the

outline

Click a title to

jump to that

section

iii

Setting Up

Setting Up Your

Sprint® PCS Phone

Handspring® Treo™ 300

Charge your Sprint PCS Treo battery

You can connect the USB cable that comes with your Sprint PCS Treo, or you can purchase a

serial cable at www.sprintpcs.com or www.handspring.com.

APlug the Travel Charger into a wall outlet.

BConnect the Travel Charger to the short end of the HotSync® cable. Be sure to match the sides

of the connectors labeled “UP.”

CConnect the long end of the HotSync cable to your Sprint PCS Treo with the button facing up.

We recommend 2 hours for the first full charge. To confirm your Sprint PCS Treo is

charging, check the LED on top of the unit: red = charging; green = fully charged.

USB HotSync

cable Serial HotSync

cable

Install Synchronization Software and

User Guide

The synchronization features of Palm Desktop software and your HotSync cable enable you

to exchange data between your Sprint PCS Treo and your computer. This process is called a

HotSync operation. Each time you perform a HotSync operation, any information you

entered or changed on your Sprint PCS Treo is copied to your computer and vice versa. This

backs up your data and is strongly advised. Before you perform a HotSync operation, you

must connect the HotSync cable to your computer (as described in Step 1) and install the

Palm Desktop software from the Sprint PCS Vision CD.

Computer system requirements for USB HotSync cable

• Windows 98, Windows Me, Windows 2000, Windows XP

• Available USB port

• CD-ROM drive

• Internet Explorer 5.01 or higher (recommended)

Computer system requirements for Serial HotSync cable (sold separately)

• Windows 95, Windows 98, Windows Me, Windows 2000, Windows NT 4.0, or Windows XP

• Available serial port

• CD-ROM drive

• Internet Explorer 5.01 or higher (recommended)

To install the software:

• If you’re upgrading from another Palm OS device, refer to page 43 for instructions.

• Insert the Sprint PCS Vision CD in the CD-ROM drive on your computer and follow the

onscreen instructions to install the synchronization software and the electronic User Guide.

Assign a Name to Your

Sprint PCS Treo and Synchronize

The first time you synchronize, you must select a user name. Every device needs a unique

name. Never synchronize more than one device to the same user name on your computer.

• Connect your Sprint PCS Treo to the HotSync cable.

• Press the HotSync button on the cable.

• Select a user name and click OK.

• Wait for your Sprint PCS Treo to display a message indicating the process is done.

• If prompted, tap Reset on your phone.

• Press the release buttons on the sides of the HotSync connector to remove the cable

from your Sprint PCS Treo.

HotSync Synchronization

Button

Release Buttons

vii

Turn on Your Sprint PCS Treo

Your Sprint PCS Treo has two operating modes: a handheld mode and a wireless mode. You

can turn the two modes on and off independently of each other. In handheld mode, you can

use organizer applications such as Date Book Plus and To Do List. In wireless mode, you can

make or receive calls. You can also turn both modes on at the same time. When both modes

are on, you can use the organizer applications as well as make and receive calls.

• Press once to turn handheld mode on/off.

• Press twice to turn the keyboard backlight on/off.

• Press and hold to turn wireless mode on/off.

Power Button

viii

Set up Your Sprint PCS Treo

The first time you use your Sprint PCS Treo, you need to calibrate the screen, select the

country, and set the current time and date.

• Remove the stylus from the slot. Refer to page 3 for details.

• Tap the screen as indicated.

• Follow the onscreen instructions to set the date and time.

Getting Started

Activating and Using Your

Sprint PCS Service

Have these things ready

before you call to activate

• Your Sprint® PCS Phone Handspring® Treo™ 300. Make sure it’s fully charged.

• Your Social Security number or your driver’s license number

• Your Electronic Serial Number (also known as ESN; refer to step 5 to locate the number)

• The city and state where your phone will be primarily based

•A pen

Setting up your service —

You choose the way

The two fastest ways:

• Visit us online at activate.sprintpcs.com.

• From your Sprint PCS Treo, press ,

and then on your phone screen, tap

followed by the handset button.

You can also:

• Use a phone other than your Sprint PCS

Treo – dial 1-888-715-4588.

Tap Handset Button

Tap Numbers

Sprint PCS Service Areas

Interested in where you can use your new phone? Check out the most up-to-date coverage

maps at www.sprintpcs.com.

Your Sprint PCS Account Password

You’ll use this number when managing your account on www.sprintpcs.com. Your default

password is the last four digits of your Social Security number.

My account password is: _________________________

xii

Finding your phone’s ESN

If you set up service using your Sprint PCS Treo, the network automatically communicates

the ESN to us. You’ll only need this number when you’re setting up service online at

activate.sprintpcs.com or calling us from a phone other than your new Sprint PCS Treo. The

ESN, or Electronic Serial Number, is an 11-digit number written on the barcode sticker on

the back of your phone. To find it, look at the second number on the label.

After writing down the ESN, turn on your phone by holding down the Power button for a

few seconds.

Sprint PCS Clear PaySM Program

(This section may not apply to you. If not, skip to section 7.)

□You are on the Sprint PCS Clear Pay Program.

Easy steps to follow to help keep you enjoying your new Sprint PCS Service

• From the Dial Pad view, tap followed by the handset button, or log into

www.sprintpcs.com to find out how many minutes or how much data (if applicable) you

have used within your service plan. If you have exceeded your minutes or data in your plan

or have a past due balance you should make a payment to keep your service turned on.

ESN: _____________________________________

xiii

There are two easy payment options:

• Make a payment at any Western Union location using the Swiftpay form. To find the nearest

location, go the Dial Pad view and tap followed by the handset button.

(Transaction fee applies; payment is credited to your account within 12 hours.)

• From the Dial Pad view, followed by the handset button. (posting time is 12

hours)

How we will help you keep your service turned on:

• In the event that your service has been turned off, you will receive a text message stating:

“Your Sprint PCS service has been turned off. From the Dial Pad view, followed by

the handset button to make a payment and turn service on.”

• The first time your service has been turned off you will be connected to a live Sprint PCS

Clear Pay Program Specialist who will explain why your service has been turned off. You will

be asked to pay your balance to get service turned on (payment will be credited and service

turned back on within 12 hours).

• For any additional times that your service has been turned off, you will be connected to our

automated payment process. You will have to pay your balance to have your service turned

back on (payment will be credited and service turned back on within 12 hours).

*Services fees may apply

xiv

Understanding your

Sprint PCS Service Plan

Voice Usage

Total Voice Minutes in your Sprint PCS Service Plan: _______

• Anytime Minutes: ___________________________

• Night & Weekend Minutes

(M-Th 9pm-7am, F 9pm-M 7am): _____________________

Monthly service charge: $ ________________________

Each additional voice minute: _____________________¢

Long Distance is included in my plan: □ Yes □ No

• If no, long distance is charged at __________ per minute.

Data Usage

Ⅺ Your plan includes data.

Data included in plan: ______ megabyte sent or received

Data overage: ______/ megabyte sent or received

Data Usage

Ⅺ Your plan includes data and you have opted to subscribe to an additional data

plan at $______ per month.

This additional plan includes ______ megabytes of data sent or received.

Data overage: ______/ kilobyte sent or received

Ⅺ Your plan does not include data, but you have opted to subscribe to an add-on

data plan in addition to your voice plan.

Additional monthly service charge for data: $______

Data in plan: ______ megabyte sent or received

Data overage: ______/ kilobyte sent or received

Ⅺ All 3G phones with data capabilities may access data. If you do not choose one

of the plan options listed above you can access data on a casual basis at a default

rate of ______ per kilobyte.

Sprint PCS Advantage Agreement:

Ⅺ I have agreed to a Sprint PCS Advantage Agreement.

___ 1 Year

___ 2 Year

Ⅺ I have opted not to sign a Sprint PCS Advantage Agreement.

$______ Monthly fee

xvi

Your new Sprint PCS Treo

Number and User Name

Additional Options I chose to subscribe to:

Ⅺ Sprint PCS Voice Command at $______ per month

Ⅺ Sprint PCS Add-a-Phone at $______ per month

Ⅺ Sprint PCS to Sprint PCS Calling at $______ per month

Ⅺ Sprint PCS Equipment Replacement at $______ per month

Ⅺ Roadside Rescue at $ ___ per month

Ⅺ Sprint Residential Long Distance

Note: Premium Data Services – If your phone is 3G data capable, you may

download content on a per event basis. You will be advised of the event charge

prior to downloading. In addition to being charged a download fee, you will also

be charged the kilobytes for the download.

Sprint PCS Treo Number

_________________________________________

xvii

Understanding your Sprint PCS Invoice

• Your first invoice will arrive within a few days.

• Your first invoice will reflect the following charges:

Ⅺ Your first full month of service, which is your monthly recurring charge of $______

Ⅺ Additional charges such as taxes, roaming, voice or data overage, or premium data

services

Ⅺ Charges for additional options you opt to subscribe to: $______

Ⅺ Your one-time non-refundable activation fee of $______

• Approximate total of first invoice $______

Sprint PCS Treo User Name

_________________________________________

Your user name is automatically assigned to you. Your user name, which resembles

an e-mail address (for example, name@sprintpcs.com), is used with Sprint PCS e-

mail and 2-way messaging services.

xviii

Quick, easy options

to manage your account

With Sprint PCS Customer Service Solutions, you can visit www.sprintpcs.com or use your

Sprint PCS Treo to access Claire, your virtual service representative. She'll guide you to the

information you need.

Visit www.sprintpcs.com

Once you log on, you can:

• View the details of your service plan

• Find out how many minutes you’ve used and how many are remaining in your plan

• View your current and previous three months invoices, including the call detail

• Click on “Claire's Directory For Service Solutions” to:

• Make a payment

• Find out about Sprint PCS Products and Services

• Learn how to set up your voicemail and more!.

From the Dial Pad view, tap * followed by the handset button and Claire will

respond with the following:

• A summary of your rate plan

• Minutes and/or Data Units remaining in your plan for the current invoice cycle

• Information about your most recent invoice

• When your last payment was received

• The option to make a payment

*Services fees may apply

Welcome and thanks

for choosing

Sprint PCS.

Section

Basics of Your Phone

Sprint PCS®

The clear alternative to cellular.

Section 1

Your New Sprint PCS Treo

7. Earpiece

13.Display Screen

14.Memo/Calculator

Button

12.Date Book Plus/

To Do List Button 16.Scroll Buttons

15.Blazer®/

CityTime Button

8. Headset

Jack

11.PhoneBook/

SMS Button

10.Microphone

9. Rocker/Volume

Switch

1. Power Button

2. Stylus

3. Antenna

6. Ringer Switch

4. LED

5. IR Port

Section 1

Your New Sprint PCS Treo 3

Your Phone’s Features

1. Power Button: Turns your phone and wireless mode on and off, and controls the keyboard

backlight.

2. Stylus: Serves as the instrument used to tap options on your phone screen. To use the stylus,

slide the stylus out of the slot, and hold it as you would a pen or pencil.

3. Antenna: Receives and sends wireless communication signals. The antenna does not telescope

out of your phone.

4. LED: Provides status information for your Sprint PCS Treo based on the color of the light and

the blink state.

ᮣNo light: Wireless mode off

ᮣSolid:Connected to travel charger

Green = Fully charged

Red = Charging

ᮣBlinking:Wireless mode on

Green = In coverage area

Red = Out of coverage area

ᮣDouble-blink red: Low battery

5. IR Port: Uses infrared technology to transmit and receive data from other Palm OS devices. You

can also use the IR port to update the information between your phone and computer using

HotSync technology.

6. Ringer Switch: Controls the ringer setting. Silencing the ringer turns off all system sounds,

including alarms. When you silence the ringer, Date Book Plus alarms vibrate.

7. Earpiece: Functions as the speaker when you use the wireless phone features of your Sprint PCS

Treo.

8. Headset Jack: Enables you to connect a hands-free headset for use with the wireless features.

Use only headsets that are compatible with your phone.

Section 1

Your New Sprint PCS Treo

9. Rocker/Volume Switch: Enables you to navigate on your phone with just one hand. You can

use the rocker switch as an alternate method to perform a variety of tasks, such as adjusting the

call volume level on your phone. The rocker switch functions change based on whether your

phone’s wireless mode is on or off and which application you are using.

To use the rocker switch, roll the dial up or down, press it in and release it, or press and hold it.

10.Microphone: Functions as the mouthpiece when you use the wireless phone features of your

Sprint PCS Treo.

11.PhoneBook/SMS Button: Activates the PhoneBook application, and when used in

combination with Option , activates the SMS application.

12.Date Book Plus/To Do List Button: Activates the Date Book Plus application, and when used

in combination with Option , activates the To Do List application.

13.Display Screen: Displays the applications and information stored in your phone. It is touch-

sensitive and responds to the stylus.

14.Memo/Calculator Button: Activates the Memo Pad application, and when used in

combination with Option , activates the Calculator application.

15.Blazer/CityTime Button: Activates the Blazer web browser application, and when used in

combination with Option , activates the CityTime application.

16.Scroll Buttons: Displays text and other information that extends beyond the viewing area of the

screen. Press the bottom scroll button to view information below the viewing area, and press

the top scroll button to view information above the viewing area. The scroll buttons also enable

you to navigate between records in an application and to adjust the volume during a call.

Tip: If your phone is turned off, pressing any application button turns on your phone and opens the corresponding

application.

Section 2

Turning Your Phone On and Off 5

Turning Your Phone On and Off

Your Sprint PCS Treo has two operating modes: a handheld mode and a wireless mode. Refer to

page vii to learn more about these two modes.

Turning Wireless Mode ON

ᮣPress the Power button for two seconds. The phone displays “Network Search” until it

locates a signal, then it automatically enters Standby mode — the phone’s idle state. At this

point, you’re ready to begin making and receiving calls.

Turning Wireless Mode OFF

ᮣPress the Power button for two seconds until the screen reads “Goodbye.”

Turning Handheld Mode ON

Do any of the following:

ᮣOpen the lid.

ᮣPress and release the Power button .

ᮣPress and release the rocker switch.

Turning Handheld Mode OFF

Do either of the following:

ᮣClose the lid.

ᮣPress and release the Power button .

Tip:Handheld mode turns off automatically after a period of inactivity based on a setting in your phone’s General

Preferences. See page 36 for details.

Section 3

Using the Charger

It is vital that you use only a HotSync Cable and Travel Charger that are approved by either Sprint

PCS or Handspring. Use of unauthorized accessories could damage your phone and invalidate

your warranty.

ᮣA red light on the Sprint PCS Treo lets you know the battery is charging.

ᮣA green light lets you know the battery is at least 90 percent charged.

It takes about 2 hours to fully recharge a completely rundown battery.

To use the Travel Charger provided with your phone:

ᮣPlug the flat end of the Travel Charger into your Sprint PCS Treo and the other end into an

electrical outlet.

To use the HotSync Cable and Travel Charger provided with your phone:

ᮣConnect the HotSync Cable, Travel Charger, and your Sprint PCS Treo to your computer and an

electrical outlet as shown on page iv.

LED

Section 4

Adjusting the Display 7

Adjusting the Display

You can adjust the color and brightness of the display.

1. Press Option and then press .

2. Use the scroll buttons, or drag the top slider, to adjust the color saturation. Move the slider until

you can clearly see the three shapes.

3. Hold Option and use the scroll buttons, or drag the bottom slider, to adjust the screen

brightness.

4. Hold Option and press Return to finish.

Section 5

Using the Keyboard

Entering text

ᮣTo type lowercase letters, use your thumbs to press the keys.

ᮣTo type an uppercase letter, press Shift and then type a letter.

ᮣTo turn Caps Lock on, press Shift twice. To turn it off, press Shift again.

ᮣTo type a number/symbol that appears in blue, press Option and then press the key where

the number/symbol appears in blue.

ᮣTo turn Option Lock on, press Option twice. To turn Option Lock off, press Option

again.

ᮣTo affirm an action hold Option and press Return . Use this key combination instead of

tapping onscreen buttons such as Done or OK.

ᮣTo annul an action hold Option and press Backspace . Use this key combination instead

of tapping onscreen buttons such as Cancel or Delete.

Tip:You don’t need to hold down Option or Shift while pressing a letter or other key. The only exception to

this rule is when you are affirming or annulling an action as described above.

...

–

)

(

’

Option

Shift/Find

Space

Backspace

Return

Menu/Applications

Launcher

List Type

Section 5

Using the Keyboard 9

Entering accented characters and symbols

1. Type the letter you want to accent.

2. Press ListType .

3. Use the scroll buttons to select the character on the list.

4. Press Space to insert the accented character or symbol.

Tip:You can find more symbols under related characters. For example, the £ symbol is located under the $ key. To view a

list of available accented and symbol characters, press Menu and under Edit select Keyboard Help (/G).

Using Menus

1. Press Menu to display the menus.

2. Press the top scroll button to switch between menus.

3. Press the bottom scroll button to select a command within a menu.

4. Press Space to run the selected command.

You can also do any of the following:

ᮣPress Menu again to close the menus without running a command.

ᮣType shortcut letters to select menu commands. Shortcut letters appear next to the

command on each menu item on the screen and menu selection instructions in this guide.

For example, in the previous section, (/G) is the shortcut for the Keyboard Help command.

Using the keyboard backlight

ᮣPress the Power button twice to toggle the keyboard backlight on and off.

Note:The keyboard backlight is noticeable only in relatively dark environments, and when it is on, the screen

brightness automatically dims to conserve battery power.

Section 6

Getting to Know the PhoneBook Screen

1. Status Bar: Provides the following status information about your Sprint PCS Treo:

2. View Icons: Indicates which view currently appears on the screen. To switch to another view,

tap a view icon or press PhoneBook repeatedly to cycle between the various views.

3. Speed Dial Buttons: Enables you to store and quickly dial a phone number. See page 16 for

information about storing speed dial entries.

4. Page Number Icons: Enables you to access other speed dial pages by tapping one of these icons.

Time Displays the current time when wireless mode is on. If you roam outside the Sprint

PCS network, “Roaming” or “No Service” appear instead.

Appears when you have new voicemail messages.

Displays the signal strength. The stronger the signal, the more bars appear. No bars

= no coverage. Inside a building, moving near a window may improve reception.

Appears as gray arrows when your phone is connected to the Sprint PCS 3G Network.

Appears as green arrows when you are sending or receiving data. For example, this

icon appears green when you browse the Internet.

Displays the battery status. As the battery drains, the icon changes from full to empty.

Appears when your phone battery is charging.

1. Status Bar

2. View Icons 4. Page Number Icons

3. Speed Dial Buttons

Section 7

Making and Receiving Calls 11

Making and Receiving Calls

Making a call from the Speed Dial, Contacts, or Call History views

1. Make sure wireless mode is on. See page 5 for details.

2. Press PhoneBook repeatedly to display the view you want to use.

3. Begin typing the first initial and last name of the person you want to call. For more search

options, see page 15.

4. Use the scroll buttons to select the number you want to dial.

Tip:You can also select an entry by rolling the rocker switch or tapping the entry on the screen.

5. Press Space to dial.

Speed Dial View Contacts View Call History View

Section 7

Making and Receiving Calls

Making a call from the Dial Pad view

1. Make sure wireless mode is on. See page 5 for details.

2. Press PhoneBook to access the Dial Pad view.

Tip:You can jump to the Dial Pad from the Speed Dial view by simply typing the number you want to call. At first your

phone interprets the numbers as letters, but it quickly figures out you’re typing numbers and jumps to the Dial Pad view.

3. Type the number you want to call on the keyboard number pad, or tap the onscreen numbers.

Tip:If you make a mistake while dialing, press Backspace to erase one digit at a time. Or, tap CLR to erase the entire

number.

4. Press Space or tap the handset button to dial.

Answering calls

1. Make sure wireless mode is on (see page 5). If it is off, incoming calls go to voicemail.

2. When your phone rings or vibrates, answer the call by doing one of the following:

ᮣOpen the lid if it is closed.

ᮣTap Answer if the lid is open.

ᮣPress the button on the headset (if it is attached).

Handset Button

Dial Pad View

Section 7

Making and Receiving Calls 13

Sending calls to voicemail

To ignore a call and send it to voicemail do one of the following:

ᮣPress the top scroll button.

ᮣTap Ignore if the lid is open.

ᮣClose the lid if it is open.

Working with active calls

After you make or receive a call, the Active Call view icon appears in the lower left corner of the

PhoneBook screen, and the Active Call view appears:

Ending a call

To end a call, do one of the following:

ᮣClose the lid.

ᮣPress Backspace .

ᮣPress the button on the headset (if it is attached).

ᮣTap Hang Up.

Tap to mute the

microphone

Tap to end

the call

Tap to place the

call on hold

Tap to use the personal

speakerphone

Caller’s name

and number

Section 8

Internal Phone Book

Entering and saving contact information

1. Press PhoneBook repeatedly until you see the Contacts view.

2. Press Menu and select New (/N).

3. Use the scroll buttons to move between fields as you type.

4. After you enter the information, hold Option and press Return to finish.

When entering Contacts, keep the following in mind:

ᮣYou can also import addresses from popular software applications on your computer. See the

electronic

User Guide

for instructions.

ᮣTo place the entry in a category, mark it private, or add a note, in the Contact Edit screen press

Menu and select Details (/E).

ᮣYou can set the Dial Preferences in your Contacts list to always dial a “1” before the area code

and to add a specific area code to 7-digit numbers. In the Contacts list, press Menu and

under Options select Dial Preferences (/Z). Select United States or Canada as your Home

country and enable the features you need.

Type the

information

Arrows indicate

more information

Category

Section 8

Internal Phone Book 15

Finding or changing contact information

1. In the Contacts, Speed Dial, or Call History views, begin typing one of the following for the

entry you want to find or edit:

2. Roll the rocker switch or use the scroll buttons to select the name.

3. Press Space to open the entry.

4. Press Menu and select Edit Contact (/E).

5. Make changes to the entry as necessary.

6. Hold Option and press Return to finish.

Deleting a contact

1. In the Contacts view, select the name you want to delete.

2. Press Space to open the entry.

3. Press Menu and select Delete Contact (/D).

4. Hold Option and press Return to finish.

ᮣFirst initial and last name ᮣFirst name ᮣLast name

Tap the name

you want to

view or edit Letters you type

appear here

Tap to view

another category

Section 8

Internal Phone Book

Defining speed dial buttons

1. In the Speed Dial view, tap a blank speed dial button.

2. Use the scroll buttons to move between fields as you type.

3. Hold Option and press Return to finish.

When defining speed dial buttons, keep the following in mind:

ᮣTo automatically dial the Extra Digits you entered after a two second pause, select the Dial

Extra Digits automatically check box.

ᮣTo assign a unique ring to calls from this number, select the Enable unique ring check box and

choose the ring type from the pick list.

ᮣTo edit an existing speed dial entry, highlight the entry you want to change, press Menu

and select Edit Speed Dial (/E). After editing, hold Option and press Return to finish.

ᮣTo insert a pause between Extra Digits when dialing, type a comma (,). Each comma

represents a one second pause.

ᮣTo delete an existing speed dial entry, highlight the entry you want to delete, press Menu

and select Edit Speed Dial (/E), tap Delete, hold Option and press Return to finish.

Type a name for

the button

Tap Lookup to find a

number in your

Contact list

Type the phone

number

Type digits to dial

after placing the call

(such as an extension

or access code)

Section 9

Controlling Your Roaming Experience 17

Controlling Your Roaming Experience

Your phone is single-band, which means you can make and receive calls while on the Sprint PCS

Nationwide Network and you can also roam on other digital networks where we’ve implemented

roaming agreements with other carriers. To learn more about roaming, visit www.sprintpcs.com.

Setting Your Phone’s Roam Mode

1. From the Speed Dial, Dial Pad, or Call History view, press Menu .

2. Under Options, select Call Preferences (/A).

3. Select the Enable Digital Roaming check box.

4. Hold Option and press Return to finish.

5. Listen for a confirmation tone.

Section 10

Changing Your Phone’s Settings

Adjusting Volume During a Conversation

ᮣRoll the rocker switch or press the scroll buttons on the front of your phone during the call.

Selecting the Ringer Settings

1. Press Option and then press Menu .

2. Tap the Prefs icon .

3. Tap the pick list in the upper-right corner and select Ringer.

4. Tap Volume to set volume levels.

5. Tap Tones to select ring tones.

When selecting the ringer settings, keep the following in mind:

ᮣThe Vibrate pick lists enable or disable the vibrate option for the corresponding ringer switch

position. See page 2 for ringer switch location.

ᮣIf the Vibrate option under Sound Mode On is turned on, your phone both rings and vibrates. If

the Vibrate option under Sound Mode Off is turned on, ring tones and alarms are replaced with

a vibrate motion.

Tap to set volume levels

Tap to change settings

Tap to select Ringer

Tap to set ring tones

Section 10

Changing Your Phone’s Settings 19

Silencing the Ringer

When you silence the ringer you can either answer the call or let it ring through to voicemail.

Silencing the ringer also turns off all system sounds, including alarms. When you silence the

ringer, Date Book Plus alarms vibrate.

To silence the ringer, do one of the following:

ᮣPress any button on your phone.

ᮣSlide the ringer switch to the silent position .

Section 11

Sending and Receiving Voice Messages

Setting Up Voicemail

1. Make sure wireless mode is on. See page 5 for details.

2. Do one of the following:

ᮣFrom the Dial Pad view, tap and hold the 1 button for two seconds.

ᮣFrom the Dial Pad or Speed Dial view, press and hold the 1 key for two seconds.

ᮣFrom the Speed Dial view, tap the Voicemail button.

3. Follow the system prompts to create your pass code and record your greeting.

Retrieving Voicemail Messages

1. Make sure wireless mode is on. See page 5 for details.

2. Do one of the following:

ᮣFrom the Dial Pad view, tap and hold the 1 button for two seconds.

ᮣFrom the Dial Pad or Speed Dial view, press and hold the 1 key for two seconds.

ᮣFrom the Speed Dial view, tap the Voicemail button.

ᮣFrom the Dial Pad or Speed Dial view, tap the voicemail icon in the title bar.

3. Follow the system prompts.

Tip:To automatically dial your pass code from the Speed Dial view, edit the Voicemail button, add the

code in the Extra Digits field, and select the Dial Extra Digits automatically check box.

Accessing Voicemail From Another Phone

1. Dial your Sprint PCS Treo number.

2. Press when voicemail answers.

3. Enter your pass code.

Section 12

Sending and Receiving SMS Messages 21

Sending and Receiving SMS Messages

To use SMS, you must first subscribe to and activate Sprint PCS 3G Network services. See page 28.

Receiving a message

When you receive a message, the New Messages alert dialog appears.

ᮣTap the screen as shown below, or use the following keys:

= OK = Select = Delete Msg.

Viewing messages

1. Press Option and then press PhoneBook to access SMS.

2. Use the scroll buttons to scroll through the messages.

Number of new

messages

Tap to select

how to respond Tap to call sender

Tap to delete message

Tap to save message

Tap to call sender Tap to delete message

Tap to view a

specific category

Selected message

Section 12

Sending and Receiving SMS Messages

Responding to messages

1. Press Option and then press PhoneBook to access SMS.

2. Use the scroll buttons to select the message to which you want to respond.

3. Press Space to open the message.

4. Press the scroll buttons to move between selectable items within the message.

5. Tap the action button to respond to the message.

The action button changes based on the type of information that is currently selected. For

example, when you select an e-mail address, the action button changes to an Email button, when

you select a phone number, it changes to a Call button, and when you select a URL, it changes to

a Browse button.

Action button

Selected item

Section 13

Sprint PCS® Service Features 23

Sprint PCS® Service Features

Call Waiting

To respond to an incoming call while you’re on a call, do one of the following:

ᮣTap Hold & Answer on the Call Waiting screen, or press the headset button (if it is attached).

This puts the first caller on hold and lets you answer the second call. To switch between callers,

tap Swap or press the headset button again.

ᮣTap Ignore to send the second call to voicemail.

ᮣPress Backspace to end your first call, and then tap Answer to answer the incoming call.

Call Forwarding

Lets you forward your calls to another number. You can still make calls from your phone while

this is activated. There is a per call charge for this service.

To activate

1. From the Speed Dial, Dial Pad, or Call History view, press Menu .

2. Under Options, select Call Preferences (/A).

3. Tap the Forward all calls to pick list.

4. Select the call forwarding option you want to use.

Caller’s name and phone

number if available

Puts 1st call on hold,

an answers 2nd call Sends call to voicemail

Section 13

Sprint PCS® Service Features

Tip:You can define multiple forwarding numbers. Select Edit numbers from the list to add, change, or delete a 10-digit

forwarding number.

5. Hold Option and press Return to finish.

6. Listen for a confirmation tone. If you do not hear a tone, try calling yourself to see if the call

forwards to the correct number.

To deactivate

1. From the Speed Dial, Dial Pad, or Call History view, press Menu .

2. Under Options, select Call Preferences (/A).

3. Tap the Forward all calls to pick list.

4. Select Don’t forward calls.

5. Hold Option and press Return to finish.

6. Listen for a confirmation tone.

Pick List

Section 13

Sprint PCS® Service Features 25

Three-Way Calling

Talk to two different people at the same time. When using this feature, the normal airtime rates

will be charged for each of the two calls.

1. Dial a number you wish to call.

2. Once you have established the connection, tap Hold and to put the first caller on hold.

3. Dial the second number you wish to call.

Note:You cannot initiate a 3-way call if the second call is an incoming call. To use this feature, you must place both of

the calls before joining them.

4. When you’re connected to the second party, tap 3-way Call or press the button on the headset

(if it is attached), to begin your three-way call.

If one of the people you called hangs up, you and the remaining caller stay connected. If you are

the first to hang up, all three callers are disconnected.

5. Tap Cancel 3-way or tap the headset button to end the second call and to return to the first call

you placed, or tap Hang Up to end both calls.

Initiates 3-way Call

Section 13

Sprint PCS® Service Features

Sprint PCS Voice CommandSM

With Sprint PCS Voice Command, you can call a number just by saying a name.

Get started by setting up your Personal Address Book

1. From the Dial Pad view, tap followed by the handset button. The first time you use it, you

will hear a tutorial before moving on to the next step.

2. You’ll hear a tone followed by the prompt “Ready.” Say “Add Name” to begin setting up your

Personal Address Book.

Making a call with Sprint PCS Voice Command

1. From the Dial Pad view, tap followed by the handset button.

2. You’ll hear a tone followed by the prompt “Ready.”

3. After the prompt, say “Call” and the name of the person or the number you want called.

4. Your request will be repeated and you will be asked to verify. Say “Yes” to call the number or

person. Say “No” to cancel.

Accessing information using Sprint PCS Voice Command

1. From the Dial Pad view, tap followed by the handset button.

2. Say “Call the Web.”

3. Choose from a listing of information categories like e-mail, news, weather, sports and more.

Section 14

Sprint PCS Wireless Web® 27

Sprint PCS Wireless Web®

To sign up for Sprint PCS Wireless Web services or access complete instructions, visit

www.sprintpcs.com and log on. Then click on “Claire's Directory for Service Solutions” where

you may view the complete phone user’s guide or take a tutorial.

1. Make sure wireless mode is on. See page 5 for details.

2. Press Blazer .

3. Do any of the following:

ᮣTo switch between the Web Page and Bookmark views, press Blazer repeatedly.

ᮣTo rearrange the bookmark list or edit a bookmark, go to the Bookmark view, press Menu

and select Edit Bookmarks (/E).

ᮣTo add a new bookmark, press Menu and select Add Bookmark (/A), or go to the

Bookmark view and tap an empty slot.

ᮣTo scroll through a page, roll the rocker switch or use the scroll buttons.

Tap to enter a URL

Tap to view next

and previous pages

Tap to go to

home page

mar

Web Page view

Tap a bookmark

to view that page

Section 15

Your Phone’s Third Generation Capabilities

The following information will help you understand your phone's exciting third generation

capabilities. To learn how to use all the advanced features of your phone, refer to the electronic

User Guide

. For more information about the electronic

User Guide

, see page ii.

Accessing Third Generation User Name

Your user name is automatically assigned to you. Your user name, which resembles an e-mail

address (for example, name@sprintpcs.com), is used with Sprint PCS e-mail and 2-way

messaging services.

When your phone is third generation enabled, your user name will automatically appear on your

phone's display screen. (This process is automatic and does not require any action on your part.)

Once your phone is activated, you are signed in and ready to connect to Sprint PCS 3G Network

services at any time. You will only be charged for services when you use them.

To find your user name and options

1. Press Option and then press Menu .

2. Tap the Prefs icon .

3. Tap the pick list in the upper-right corner and select Network.

Section 15

Your Phone’s Third Generation Capabilities 29

Third Generation Services

With Sprint PCS Third Generation services, you will have access to additional features, better

performance, faster Internet connections and a wider variety of online services. Features such as

Wireless Web access, graphically-enriched games and sending/receiving digital images will be

available on your phone through the Sprint PCS Third Generation Nationwide Network and

third-party Palm OS applications.

Sprint PCS 2-Way Messaging

Now you can send and receive e-mail and attachments from your phone or laptop computer.

Digital Images

Send and receive high-quality digital photos to friends and family across the country.

Color Games

Download challenging games on your Sprint PCS Treo.

Enhanced Ringers

Enhanced ringers allow you to personalize your phone with downloadable ringers or to create

and share your own custom ring tones. Assign different rings to numbers in your address book,

and you'll know who's calling by the ring.

Third Generation Billing Information

Your third generation data services are billed according to the amount of data (kilobytes) you

send and receive, not the minutes you use on your phone. You will only be billed if and when you

use these features. Anytime you send or receive data on your phone, you will be billed for the

amount of data transmitted. For more information, visit www.sprintpcs.com or see the FAQ

section of your phone's electronic

User Guide

Section 16

Your Phone’s Special Features

Your Sprint PCS Treo is one of the smallest, lightest, color Palm OS® phones available. With your

new phone, you will no longer have trouble getting to meetings and appointments on time,

remembering people’s names and personal details, or keeping track of all the items on your to do

list. Your phone can help you improve your track record in all these areas.

In addition to keeping all your contact names, addresses, phone numbers, and other details in

PhoneBook, you can enter all your schedule details in Date Book Plus and view them in day,

week, month, year, or list format. You can even set alarms to remind you of important meetings.

Add your tasks to To Do list, prioritize them so you don’t overlook them, and assign them a due

date. When you are out of the office, track your expenses for your expense reports; then transfer

the data to your computer to print it out.

To make sure you don’t lose any of this important information, you can synchronize your data

with Palm Desktop software on your computer so you always have a backup copy. You can set

different levels of security for your handheld so unauthorized eyes cannot view your data.

Use the IR port to exchange data and applications with other Palm OS devices. Or download any

of the thousands of third-party applications available for Palm OS devices. Using your handheld

doesn’t always have to be serious either. With the bright color screen you can use third-party

software to enjoy viewing photos and playing games.

Section 17

Accessing Other Applications 31

Accessing Other Applications

Using the Applications Launcher

1. Press Option and then press Menu to open the Applications Launcher.

2. Use the scroll buttons to locate the application you want to use.

To jump directly to an application icon, type the first letter of the application name. For example,

type M to jump to the Memo Pad icon.

3. Tap the application icon to launch it.

Using the application buttons

ᮣPress Option and then press PhoneBook to access SMS.

ᮣPress Option and then press Date Book Plus to access To Do List.

ᮣPress Option and then press Blazer to access CityTime.

ᮣPress Option and then press Memo to access Calculator.

Applications

Launcher

Section 18

Date Book Plus

Adding an event

1. Press Date Book Plus .

2. Use the scroll buttons to select the day.

To scroll by weeks, press Shift and then a scroll button.

3. Type the time the event starts. For example type 53 for 5:30.

4. Press the bottom scroll button and type the time the event ends.

5. Hold Option and press Return to finish.

6. Type a description.

Tip:You can also select the date of an event by pressing Menu and under Options selecting Go to Day (/O). In the

Go to Date dialog, hold Shift and press a scroll button to scroll by months, or hold Option and press a scroll

button to scroll by years. In the Go to Date dialog, you can also type the number of the day, or tap the screen to select a

date from the calendar.

Selected Day

Start/End Times

Selected Date

Section 18

Date Book Plus 33

Scheduling an untimed event

You can schedule events that occur on a particular date, but are not associated with a particular

time, such as a birthday or anniversary.

1. Select the date of the event.

2. Type a description.

The event appears next to a diamond at the top of the Day view.

Scheduling a repeating event

1. Create the event as described on page 32, and tap the event to select it.

2. Tap Details.

3. Tap the Repeat box and tap a repeat interval.

4. Type a number on the Every line to show how often the event repeats.

ᮣFor Weekly events, tap the day(s) the event repeats.

ᮣFor Monthly events, tap Day or Date as the repeat method.

5. (Optional) Tap the End on pick list, tap Choose Date, and select an end date.

6. Hold Option and press Return , and then press these keys again to finish.

A Repeat icon appears next to the event.

Rescheduling an event

1. Tap the event you want to reschedule.

2. Tap Details.

3. Tap to change the date and time as needed.

4. Hold Option and press Return to finish.

Section 18

Date Book Plus

Displaying your calendar

Do any of the following:

ᮣPress Date Book Plus repeatedly to cycle through the various views: day, week, week with

text, month, year, and list.

ᮣUse the scroll buttons to move to another day, week, or month (based on the current view).

ᮣPress Menu and under Options select Go to Day (/O) to select a date from the calendar,

or tap Go.

Deleting an event

1. Tap the event you want to delete.

2. Press Menu and select Delete Item (/D).

3. Hold Option and press Return to finish.

Tap Go to

select a date

Tap and drag stylus below

date to display time

View Icons

Selected Day

Section 19

Memo Pad 35

Memo Pad

Creating a memo

1. Press Memo Pad .

2. Enter the memo text. Press Return to move down to new lines in the memo.

3. Hold Option and press Return to finish.

Reviewing or editing a memo

1. In the Memo list, tap the memo you want to review or edit.

2. Review or edit the text in the memo.

3. Hold Option and press Return to finish.

Deleting a memo

1. In the Memo list, tap the memo you want to delete.

2. Press Menu and select Delete Memo (/D).

3. Hold Option and press Return to finish.

Section 20

Preferences and Other Settings

Setting General Preferences

1. Press Option and then press Menu .

2. Tap the Prefs icon .

3. Tap the pick list in the upper-right corner and select General.

Reassigning the buttons on your phone

1. Press Option and then press Menu .

2. Tap the Prefs icon .

3. Tap the pick list in the upper-right corner and select Buttons.

4. Tap the pick list next to the button you want to re-assign and select the application you want

assign to that button.

To restore all of the buttons to their factory settings, tap Default.

Tap here to set time and date

Tap here to set the screen shut-off delay

Tap here to set sound levels

Tap here to disable IR beam reception

Tap here to select General

Section 20

Preferences and Other Settings 37

Setting Formats Preferences

1. Press Option and then press Menu .

2. Tap the Prefs icon .

3. Tap the pick list in the upper-right and select Formats.

Changing the screen fonts

1. Open the application in which you want to change the font.

2. Press Menu and under Options select Font (/F).

3. Use the scroll buttons to select a font style.

4. Hold Option and press Return to finish.

Tap here to set time format

Tap here to set date format

Tap here to set week format

Tap here to set number format

Tap here to set country

Large Font

Small Font

Bold Font

Section 21

Synchronizing data

Before you synchronize data, you must first install the desktop synchronization software and

assign a name to your Sprint PCS Treo. See pages v - vi for details.

1. Connect your Sprint PCS Treo to the HotSync cable.

2. Press the HotSync button on the cable.

3. Wait for your Sprint PCS Treo to display a message indicating the process is done.

4. Press the release buttons on the sides of the HotSync connector to remove the cable from your

Sprint PCS Treo.

Hotsync

Synchronization

Button

Release Button

Section 22

Beaming Information 39

Beaming Information

1. Select the item you want to beam.

2. Press Menu and select Beam… (/B).

3. When the Beam Status dialog appears, point the IR port at the IR port of the receiving phone.

4. Wait for a message that indicates the transfer is done.

When beaming information, keep the following in mind:

ᮣTo beam an application, press Option and then press Menu to access the

Applications Launcher. Next press Menu and select Beam (/B), then tap the application

you want to send, and tap Beam.

ᮣTo receive a beam, turn on your Sprint PCS Treo, point the IR port at the transmitting IR port,

and when the Beam Status dialog appears, tap Yes. If your flip lid is down, press the top scroll

button as a shortcut for Yes.

Hold the IR ports

facing one another

and keep the path

between devices

clear of obstacles

Section 23

Resetting Your Phone

Performing a soft reset

If your phone is not responding or you have trouble synchronizing with your computer, you can

perform a soft reset to restart it. A soft reset does not affect your data.

Performing a hard reset

A hard reset erases all data and third-party software on your Sprint PCS Treo. Never perform a

hard reset unless a soft reset doesn’t fix the problem. You can restore previously synchronized data

with the next HotSync operation.

1. While holding the power button, use the reset tool (or the tip of a paper clip) to gently press the

reset button.

2. When the system screen appears, release the power button.

3. When the warning appears, press the top scroll button.

4. If the language selection screen appears, select the same language you selected for your

desktop software. Choosing a different language may result in loss of data.

Use the reset tool

to gently press the

reset button

Unscrew the stylus tip to

access the reset tool

Section 24

Accessories for Your Phone 41

Accessories for Your Phone

Using a Headset

Your Sprint PCS Treo includes a headset that you can connect for hands-free operation. If you

need to use your phone while driving, we recommend using a headset.

Press the headset button to perform any of the following functions:

ᮣAnswer an incoming call.

ᮣAnswer call waiting calls.

ᮣSwitch between two active calls.

ᮣHang up a call.

Tip:You can also dial a number in your speed dial list when the lid is closed and the headset is attached. In the Speed

Dial view, roll the rocker switch to select the speed dial entry, and then press the rocker switch to dial the selected

entry.

Earpiece

Headset

button

Microphone

Section 24

Accessories for Your Phone

Additional Accessories

Standard Battery

Provides up to 3 hours continuous talk time or up to 150 hours continuous standby time.

Vehicle Power Adapter

Charges your phone in your vehicle using the cigarette lighter adapter.

Travel Charger

Compact and lightweight, it’s a convenient way to charge your phone while traveling.

Belt Clip

Attaches to the back of your phone and provides a safe and convenient way to carry your phone.

How to Order

Purchase additional accessories at your local Sprint Store. Or call the Sprint PCS Accessory

HotlineSM (1-800-974-2221) or visit www.sprintpcs.com or www.handspring.com.

Next day delivery is offered in select areas.

Section 25

Upgrading from a Palm OS handheld 43

Upgrading from a Palm OS handheld

For best results, review the detailed steps in the Upgrade Information section in the electronic

User Guide

1. Synchronize your old handheld with your old desktop software.

2. Under your Palm or Handspring folder, locate your User Name folder and store a copy of it in a

safe place.

3. Install your new desktop and synchronization software from your Sprint PCS Vision CD and put

it in the same location as your old desktop software.

Note:You must install the new desktop software to synchronize with a USB HotSync cable.

4. Synchronize your new Sprint PCS Treo with your new desktop software, and select the user

name for your old handheld when prompted.

5. If any third party applications or data did not get installed, beam them from your old handheld

to your Sprint PCS Treo.

6. After you upgrade you have two devices with the same user name. Since each device must have

a unique name, perform a hard reset (see page 40) on your old handheld to remove the user

name and avoid problems synchronizing with that device. The next time you synchronize that

device, be sure to assign it a new name.

Section 26

Troubleshooting

For help with HotSync operations, wireless applications, and turning your Sprint PCS Treo on and

off, try the steps below. For additional troubleshooting help, see the Sprint PCS support web site at

www.sprintpcs.com, or the electronic

User Guide

My phone will not turn on.

1. Perform a soft reset as described on page 40.

2. Charge your phone for about 10 minutes before turning it on again.

3. Check the display settings and adjust as needed. See page 7 for details.

4. Perform a hard reset. Please note that performing a hard reset erases all the data on your

Sprint PCS Treo. See page 40 for details.

I have trouble synchronizing with my computer (performing a HotSync operation).

1. Perform a soft reset as described on page 40.

2. Make sure you have the correct HotSync cable for your computer (see page v).

3. Confirm that the cable is firmly secured to your computer and your Sprint PCS Treo as

described on page iv.

4. Click the HotSync Manager icon in the lower-right corner of your computer screen and

make sure Local USB is checked (or Local Serial if you purchased the optional serial cable). If

the HotSync Manager icon is not there, click Start, select Programs, select Handspring, and

then select HotSync Manager.

5. If you’re using a USB HotSync cable, disconnect all other USB devices, connect the HotSync

cable directly into your computer, and then restart your computer.

Section 26

Troubleshooting 45

I can’t open the electronic User Guide.

Make sure you installed the Adobe Acrobat Reader software on the Sprint PCS Vision CD. To install

this software, insert the Sprint PCS Vision CD in the CD-ROM drive on your computer, select

Acrobat Installer from the menu, and follow the onscreen instructions.

My Sprint PCS Treo will not connect to the Internet using Blazer or my e-mail

application.

1. Check with Sprint PCS to make sure you have subscribed to and activated Sprint PCS 3G

Network services on your account.

2. Make sure you installed the software from the Sprint PCS Vision CD onto your computer. If you

have not installed this software, follow the steps on page v to install it now.

Section 27

Performance and Safety

Important Information About Your Phone and Service

Keeping Tabs on Signal Strength

The quality of each call you make or receive depends on the signal strength in your area. Your phone informs you

of the current signal strength by displaying a number of bars next to the signal strength icon. The more bars

displayed, the stronger the signal. If you’re inside a building, being near a window may give you better reception.

Understanding the Power Save Feature

If your phone is unable to find a signal after 15 minutes of searching, a Power Save feature is automatically

activated. If your phone is active, it periodically rechecks service availability or you can check it yourself by

pressing any key. Anytime the Power Save feature is activated, a message displays on the screen. When a signal is

found, your phone returns to Standby mode.

Understanding How Your Phone Operates

Your phone is basically a radio transmitter and receiver. When it's turned on, it receives and transmits radio

frequency (RF) signals. When you use your phone, the system handling your call controls the power level. This

power can range from 0.006 watts to 0.2 watts in digital mode.

Knowing Radio Frequency Safety

The design of your phone complies with updated NCRP standards described below. To further limit RF exposure,

you can limit the duration of your calls and operate your phone in the most power-efficient manner. In 1991-92,

the Institute of Electrical and Electronics Engineers (IEEE) and the American National Standards Institute (ANSI)

joined in updating ANSI's 1982 standard for safety levels with respect to human exposure to RF signals. More than

120 scientists, engineers and physicians from universities, government health agencies and industries developed

this updated standard after reviewing the available body of research. In 1993, the Federal Communications

Commission (FCC) adopted this updated standard in a regulation. In August 1996, the FCC adopted hybrid

standard consisting of the existing ANSI/IEEE standard and the guidelines published by the National Council of

Radiation Protections and Measurements (NCRP).

Maintaining Your Phone’s Peak Performance

There are several simple guidelines to operating your phone properly and maintaining safe, satisfactory service.

ᮣHold the phone with the antenna raised, fully-extended and over your shoulder.

ᮣTry not to hold, bend or twist the phone’s antenna.

ᮣDon’t use the phone if the antenna is damaged.

ᮣSpeak directly into the mouthpiece.

Section 27

Performance and Safety 47

ᮣAvoid exposing your phone and accessories to rain or liquid spills. If your phone does get wet, immediately turn

the power off and remove the battery. If it’s inoperable, return it to a Sprint Store or call Sprint PCS Customer

Service Solutions for service.

Note: For the best care of your phone, only Sprint PCS Authorized Personnel should service your phone and accessories.

Faulty service may void the warranty.

Maintaining Safe Use of and Access to Your Phone

FAILURE TO FOLLOW THE INSTRUCTIONS OUTLINED MAY LEAD TO SERIOUS PERSONAL INJURY AND

POSSIBLE PROPERTY DAMAGE

Using Your Phone While Driving

Talking on your phone while driving (or operating the phone without a hands-free device) is prohibited in some

jurisdictions. Laws vary as to specific restrictions. Remember that safety always comes first.

When using your phone in the car:

ᮣGet to know your phone and its features, such as speed dial and redial.

ᮣWhen available, use a hands-free device.

ᮣPosition your phone within easy reach.

ᮣLet the person you are speaking to know you are driving; if necessary, suspend the call in heavy traffic or

hazardous weather conditions.

ᮣDo not take notes or look up phone numbers while driving.

ᮣDial sensibly and assess the traffic; if possible, place calls when stationary or before pulling into traffic.

ᮣDo not engage in stressful or emotional conversations that may divert your attention from the road.

ᮣDial 911 to report serious emergencies. It’s free from your wireless phone.

ᮣUse your phone to help others in emergencies.

ᮣCall roadside assistance or a special non-emergency wireless number when necessary.

Tip: Purchase an optional Hands-Free Car Kit.

Following Safety Guidelines

To operate your phone safely and efficiently, always follow any special regulations in a given area. Turn your

phone off in areas where use is forbidden or when it may cause interference or danger.

Section 27

Performance and Safety

Using Your Phone Near Other Electronic Devices

Most modern electronic equipment is shielded from radio frequency (RF) signals. However, RF signals from

wireless phones may affect inadequately shielded electronic equipment.

RF signals may affect improperly installed or inadequately shielded electronic operating systems and/or

entertainment systems in motor vehicles. Check with the manufacturer or their representative to determine if

these systems are adequately shielded from external RF signals. Also check with the manufacturer regarding any

equipment that has been added to your vehicle.

Consult the manufacturer of any personal medical devices, such as pacemakers and hearing aids, to determine if

they are adequately shielded from external RF signals.

Note: Always turn off the phone in health care facilities and request permission before using the phone near medical

equipment.

Turning Off Your Phone Before Flying

Turn off your phone before boarding any aircraft. To prevent possible interference with aircraft systems, the U.S.

Federal Aviation Administration (FAA) regulations require you to have permission from a crew member to use

your phone while the plane is on the ground. To prevent any risk of interference, FCC regulations prohibit using

your phone while the plane is in the air.

Turning Off Your Phone in Dangerous Areas

To avoid interfering with blasting operations, turn your phone off when in a blasting area or in other areas with

signs indicating two-way radios should be turned off. Construction crews often use remote-control RF devices to

set off explosives.

Turn your phone off when you're in any area that has a potentially explosive atmosphere. Although it's rare, your

phone and accessories could generate sparks. Sparks can cause an explosion or fire, resulting in bodily injury or

even death. These areas are often, but not always, clearly marked. They include:

ᮣFueling areas such as gas stations.

ᮣBelow deck on boats.

ᮣFuel or chemical transfer or storage facilities.

ᮣAreas where the air contains chemicals or particles such as grain, dust or metal powders.

ᮣAny other area where you would normally be advised to turn off your vehicle’s engine.

Note: Never transport or store flammable gas, liquid or explosives in the compartment of your vehicle that contains

your phone or accessories.

Section 27

Performance and Safety 49

Restricting Children’s Access to Your Phone

Your phone is not a toy. Do not allow children to play with it as they could hurt themselves and others, damage the

phone or make calls that increase your phone bill.

Caring for the Battery

Protecting Your Battery

The guidelines listed below help you get the most out of your battery’s performance.

ᮣUse only Sprint PCS-approved batteries and desktop chargers. These chargers are designed to maximize battery

life. Using other batteries or chargers voids your warranty and may cause damage.

ᮣIn order to avoid damage, charge the battery only in temperatures that range from 32º F to 113º F

(0º C to 45º C).

ᮣDon’t use the battery charger in direct sunlight or in high humidity areas, such as the bathroom.

ᮣNever dispose of the battery by incineration.

ᮣKeep the metal contacts on top of the battery clean.

ᮣDon’t attempt to disassemble or short-circuit the battery.

ᮣThe battery may need recharging if it has not been used for a long period of time.

ᮣ

It’s best to replace the battery when it no longer provides acceptable performance. It can be recharged hundreds of times

before it needs replacing.

ᮣDon’t store the battery in high temperature areas for long periods of time. It’s best to follow these storage rules:

Less than one month:

4º F to 140º F (-20º C to 60º C)

More than one month:

4º F to 113º F (-20º C to 45º C)

Disposal of Lithium Ion (LiIon) Batteries

For safe disposal options of your LiIon batteries, contact your nearest Sprint PCS-authorized service center.

Special Note: Be sure to dispose of your battery properly. In some areas, the disposal of batteries in household or

business trash may be prohibited.

Note: For safety, do not handle a damaged or leaking LiIon battery.

Section 27

Performance and Safety

Acknowledging Special Precautions and the FCC Notice

FCC Notice

This phone may cause TV or radio interference if used in close proximity to receiving equipment. The FCC can

require you to stop using the phone if such interference cannot be eliminated. Vehicles using liquefied petroleum

gas (propane or butane) must comply with the National Fire Protection Standard (NFPA-58). For a copy of this

standard, contact the National Fire Protections Association, One Batterymarch Park, Quincy, MA 02269, Attn:

Publication Sales Division.

Cautions

Any changes or modifications to your phone not expressly approved in this document could void your warranty for

this equipment and void your authority to operate this equipment. Only use approved batteries, antennas and

chargers. Although your phone is quite sturdy, it is a complex piece of equipment and can be broken. Avoid

dropping, hitting, bending or sitting on it.

Body-Worn Operation

To maintain compliance with FCC RF exposure guidelines, if you wear a handset on your body, use the Sprint PCS

approved carrying case, holster or other accessory. If you do not use a body-worn accessory, ensure the antenna is

at least one inch (2.5 centimeters) from your body when transmitting.

Use of non-Sprint PCS approved accessories may violate FCC RF exposure guidelines. For more information about

RF exposure, visit the FCC Web site at www.fcc.gov.

Section 28

Terms and Conditions & Warranty Information 51

Terms and Conditions

& Warranty Information

Terms and Conditions of Services

Effective as of May 1, 2002 until replaced

Thanks for choosing Sprint. These terms and conditions are part of your agreement with Sprint for

PCS Services.

For the most current version of the terms and conditions, please visit our website at www.sprintpcs.com or call PCS

Customer Service Solutions at 1-888-211-4PCS, because the terms and conditions included with your PCS Phone

may not be the most current version. If you activated PCS Services before the effective date of these terms and

conditions, these terms and conditions replace and supersede any previous terms and conditions.

If you have questions about your PCS Services, call PCS Customer Service Solutions at 1-888-211-4PCS (4727) or

visit our Web site at www.sprintpcs.com.

Agreement. Your agreement (“Agreement”) with Sprint Spectrum L.P. and any of its affiliates doing business as

Sprint providing PCS Services (“Services”) to you is made up of these Terms and Conditions of Service (“Terms”)

and the Service Plan that we agree to provide you. Your “Service Plan” is described in our marketing materials,

and includes the rates and features we set for that Service Plan. We use the words “we,” “us,” “our” or “Sprint “to

refer to Sprint Spectrum L.P. and its affiliates doing business as Sprint in these Terms. When you activate PCS

Services or attempt to use our PCS Services (including, without limitation, attempting to place a call on the Sprint

Nationwide PCS Network, or off the Sprint Nationwide PCS Network when roaming, including “911” or similar

calls), you accept the Agreement.

Provision of Service. Your purchase of PCS Phones or other equipment does not mean that we must provide

Services to you. We may decide not to provide Services to you for any lawful reason. We may request that you

provide us with any information we reasonably require to determine whether you qualify for Services. Services in

some areas are managed and provided under contract with Sprint by independent affiliates with access to the

Sprint Nationwide PCS Network. Some Services may not be available or may operate differently in certain affiliate

markets.

Credit Verification. You must have and keep satisfactory credit to receive and continue to receive Services. We

will verify your credit before agreeing to provide Services to you and we may verify your credit at any time while we

provide Services to you. Credit verification may include a review of credit reports that we receive from

commercially available credit bureaus. We may require a guarantee of payment by an individual or entity

approved by us. If at any time we determine, in our sole discretion, that payment for Services may not be made

when due, we may suspend Services to your phone and require that you provide payment on account or a

guarantee of payment before we resume Services to your phone.

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Changes to Agreement. We may change this Agreement at any time (but see PCS Service Plan). Any changes to

the Terms are effective when we publish the revised Terms. If you use our Services or make any payment to us on

or after the effective date of the changes, you accept the changes. If you do not accept the changes, you may

terminate Services (but see Termination and Changing PCS Service Plans). For purposes of the Agreement, “use”

includes keeping the right to access the Sprint Nationwide PCS Network by not terminating Services. You may not

modify the Agreement except for your PCS Service Plan (see Termination and Changing Service Plans).

Service Plan. You may be eligible for a fixed length PCS Service Plan (“Term Service Plan”) or for a month-to-

month Service Plan (“Non-Term Service Plan”). We determine the Service Plan for which you qualify. We may

offer non-identical Service Plans to different individuals or entities. Services and coverage under some Service

Plans may be more limited than available under other Service Plans. Your Service Plan sets out the charges for

Services and is your Service Plan until that Service Plan is changed, you switch to a different Service Plan, or your

Services terminate. Your Service Plan may require that you make a deposit, prepayment, or a series of deposits or

prepayments, or be subject to an account spending limit, before Services are activated or maintained.

Changing Service Plans. If you are on a Non-Term Service Plan, you may change to a different Service Plan

for which you qualify. Any change is effective at the start of your next full invoicing cycle unless otherwise specified

by us at the time that you place your change order. If you change or add a different Service Plan or service feature

and the change is effective prior to the start of your next full invoicing cycle, you will be invoiced a prorated

amount. We may require a service charge for implementing any change directed by you as well as the Service Plan

or optional service features you select. If you are on a Term Service Plan, your ability to change to another Service

Plan may be limited and we may require you to pay a termination fee as set out in your Service Plan.

Use of Services and Equipment; Availability. You must be at least 18 years old to subscribe to our Services.

We may require you to provide proof of your age and identity. If you are under 18 years old you may be eligible for

certain Services that have Account Spending Limits if a person 18 years or older is also named as a subscriber on

the Account. Services and equipment may not be used for any unlawful, fraudulent or abusive purpose. By

requesting Services, you agree that you will not use Services and equipment in any unlawful, fraudulent or

abusive manner. You may not resell or lease Services or equipment to anyone. Services are available within the

operating range of the Sprint Nationwide PCS Network. Coverage and quality of Services may be affected by

conditions within or beyond our control, including atmospheric, geographic, or topographic conditions. We do

not guarantee that there will be no interruptions or delays in Services. Your PCS Phone will not accept the services

of any wireless provider other than Sprint (but see Roaming).

Number. We assign a phone number (“Number”) to the phone or other equipment used by you on the Sprint

Nationwide PCS Network. We may change the Number without compensation by giving you prior notice. You do

not own the Number. You may not modify the Number we program into any phone or other equipment, transfer or

duplicate the Number to any phone or other equipment other than that authorized by us, or transfer the Number

to any other individual or entity.

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Phone Activation Fee. You may be required to pay a non-refundable phone activation fee when you activate a

new Number, have us switch a Number to a different phone, have your current Number changed, we activate a

different phone on your existing account or your Service Plan says so. Details on any applicable phone activation

fee are set out in your Service Plan or can be obtained by calling PCS Customer Service Solutions.

Charges. For most forms of wireless Service, your usage will be charged from the time you first initiate contact

between your phone or other wireless device and the network until the network connection is broken, whether or

not you are successful in connecting with the service with which you seek to connect, even if the connection is

later broken or dropped. An exception is that you are not charged for voice calls that are not completed. You are

charged for completed calls to your Number from the time shortly before the phone starts ringing until the call is

terminated by either party. You will be charged peak rates for the entire duration of calls initiated during the peak

time periods applicable to your Service. You will be charged off-peak rates for the entire duration of calls initiated

during the off-peak time periods applicable to your Service. In addition to these usage charges, you may be

charged for recurring monthly service charges, applicable local and long-distance toll charges, other usage

charges, connection fees, roaming charges, directory assistance, call completion charges, account review and

management charges optional features you select at an extra cost, and taxes and other regulatory-related charges.

Charges for most Services are incurred in one-minute increments, with partial minutes of use rounded up to the

next highest minute. You must pay, by each invoice due date, all charges for Services provided to the Number for

each phone or other equipment that our records show you activated, no matter who actually uses or has

possession of the phone or other equipment at the time Services are provided.

PCS Vision (Third Generation) Wireless Charges. For PCS Vision wireless services, you will be charged, on a

per kilobyte basis, for data used, whether sent or received by your PCS Phone or other wireless device, rather than

for airtime used, even for certain third generation voice services. As long as your PCS Phone or other wireless

device is connected to the enhanced (Third Generation) Sprint Nationwide PCS Network, you will be incurring

data usage charges. You cannot receive incoming calls while using third generation services. Data packet usage

will be measured in kilobytes and will be rounded up to the next whole kilobyte. Kilobyte usage will be rounded up

to the next full cent. Rounding up will occur at the end of each separate session or each clock hour (at the top of

each hour), if the session spans more than 1 clock hour. The number of data packets used and charged to you will

vary widely, depending upon the specific PCS Vision wireless application or other service you use and the amount

of data used in the specific application or service. You will be charged for data exchanges initiated by other

Internet users as well as those you initiate. Estimates of data usage, for example, the size of downloadable files,

will vary from what you actually use. You will be charged for additional data used in transporting and routing on

the network. If you use a Premium Service (including services provided by third parties but for which you are

billed on your PCS Invoice), you will be charged for data used in transport and routing in addition to the charge

for the Premium Service. You will be charged for partial and interrupted data downloads or other use, including

re-sent data, and for unsuccessful attempts to reach Web sites and use other applications and services, including

those resulting from dropped network connections. Your invoice will not separately identify the number of

kilobytes attributable to your use of specific sites, sessions or services used. Specific additional information about

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PCS Vision wireless services, including pricing, included kilobytes and combining with other PCS Service Plans, is

available in our standard sales collateral for PCS Vision wireless Service Plans or at www.sprintpcs.com.

Voice Command. PCS Voice Command is an optional service that allows you to place calls by using speech

recognition technology. Calls to 911 or similar emergency numbers cannot be placed through the Voice

Command feature. Airtime and applicable long distance charges for a call completed from your Number using the

Voice Command feature begin when you press or activate the TALK or similar key(s) and end when your call is

terminated by hitting the END key or by returning to the Voice Command platform. If you initiate and complete

another call without leaving the Voice Command platform, a separate charge for that call will begin from the time

the previous call was terminated. Airtime and applicable long distance charges will be applied to the entire length

of a completed call initiated from Voice Command. Using Directory Assistance to input names into your Voice

Command address book will incur additional charges. Details on charges for the Voice Command feature can be

found in the marketing materials for this feature, by visiting www.sprintpcs.com or by calling PCS Customer

Service Solutions.

Invoicing. Invoicing cycles are approximately 30 days in length. Invoicing cycles and dates may change from

time to time. Except as otherwise provided in your Service Plan, monthly recurring charges (MRCs) are invoiced

one invoicing cycle in advance. Charges for Services are usually invoiced as soon as possible after the charges

accrue. We may, however, invoice you for usage and charges occurring before the invoicing cycle being invoiced, if

they were not previously invoiced. If you are invoiced for usage incurred during a prior invoicing cycle, those

minutes will be applied to your Service Plan minutes for the current invoicing cycle. However, if you change your

PCS Service Plan between the time the usage was incurred and the beginning of the current invoicing cycle, those

minutes from the prior invoicing cycle will be charged at the rate per minute for usage over included minutes

provided in the Service Plan in effect at the time the usage was incurred.

Premium Services. Your PCS Vision wireless services may allow you to access or download premium content for

an additional charge. The additional charges for this premium content will be billed to you on your PCS Invoice.

You will be charged for this content (at rates and charges specified at the time of access or download) that will be

in addition to data usage charges you will incur while connected to the enhanced (Third Generation) Sprint

Nationwide PCS Network. Additional taxes and other governmental fees may apply. For more details regarding

Premium Services please see sprint pcs.com.

Payment. If you have authorized payment for Services or equipment by credit card or by debiting a bank

account, no additional notice or consent is required before we invoice the credit card or debit the bank account for

all amounts due to us or billed by us on behalf of a third party. You must promptly notify us of any change in your

invoicing address or of the credit card or bank account used for payment. We reserve the right to require payment

by money order, cashier’s check or other secured form of payment. If we take action to receive payment beyond

invoicing you for charges for Services or equipment, you must pay our costs and expenses of collection, including

attorneys’ fees and expenses, the fees of any collection agency and court costs. If we act as an invoicing agent for a

third-party service provider, payments received are first applied to amounts due and owing to us and any

remaining amounts are applied to sums due and owing to the third-party service provider. We may charge an

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additional fee for any check or other negotiable instrument endorsed by you and returned unpaid by a financial

institution for any reason. You may be charged fees for certain methods of payment.

Late Payment Charges. Payment is past due if we do not receive it by the due date shown on your invoice. Any

payment for Services and equipment not made when due accrues late charges until paid at the rate of 5% per

month or at the highest rate allowed by law. Acceptance of late or partial payments (even if marked “paid in full”)

does not waive our right to collect all amounts that you owe us. If your Service has been suspended due to non-

payment, you may be charged a reactivation fee.

Disputed Charges. You must raise any dispute that you have about any charges invoiced to you within 15 days

of the date of the invoice or you have accepted the invoice. You may notify us of any dispute by notifying PCS

Customer Service Solutions. Calls to our sales or general business offices are not notice of a dispute. If disputed

invoice procedures are described on the invoice, you must follow them.

Termination. Non-Term Service Plan. If you are on a Non-Term Service Plan you may terminate Services at

any time by giving us notice. Subject to the terms of this Agreement, we may terminate Services at any time, with

or without notice. If your Service has been suspended due to non-payment, you may be charged a reactivation fee.

We may deactivate any Number before you receive notice of termination without liability to you. Termination by

either of us may be with or without cause.

Termination. Term Service Plan. If you are on a Term Service Plan (1) your ability to terminate Services

before the end of the term is limited, (2) your ability to change to another Service Plan before the end of the term

may be limited, and may result in a termination or activation fee, (3) you may be required to pay a termination

fee, (4) we may not terminate Services without cause before the end of the term and (5) if we terminate Services

for cause before the end of the term, you may be required to pay a termination fee. No termination fee is charged

if you terminate a Term Service Plan within 14 days of activation of your PCS Phone. During the term we must

give each other notice to terminate Services. At and after the expiration of the term, you may terminate Services at

any time by giving us notice and we may subject, to this Agreement, terminate Services at any time, with or

without notice.

Termination. General. Regardless of whether you have a Non-Term or a Term Service Plan, we may terminate

or suspend Services to you without liability (1) if you breach any provision of this Agreement (including if you fail

to pay any charges for Services), or (2) if you fail to pay any charges due us for equipment or otherwise. If you

promptly cure the breach, we may, but are not obligated to, reactivate Services to you. You must pay all charges for

(a) Services provided before termination of a Number, (b) equipment, regardless of who terminates Services and

current invoicing cycle (i) the monthly recurring charge is not prorated to the date of termination, and (ii) you

will not receive a credit or refund for any unused minutes in your Service Plan.

Account Spending Limit. If we agree to provide Services to you on an Account Spending Limit basis, we will tell

you your Account Spending Limit before we start Services to your Number, or as reasonably practicable after the

limit is imposed. If we require a deposit for you to establish or keep Services on an Account Spending Limit basis,

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we will hold the deposit as partial guarantee of payment for Services (see Deposits). Charges for Services accrue

against your Account Spending Limit as they are incurred. We may charge an initial ASL start up fee. We may

charge a monthly ASL service fee, in addition to your recurring monthly service charge. We may suspend Services

to your Number without prior notice to you when your account balance reaches your Account Spending Limit.

Services are restored when you have paid any past due balance and pay a specified minimum amount to reduce

your account balance below your Account Spending Limit. We may change this minimum amount at any time

upon notice to you. You may pay any past due balance and the minimum amount by any method authorized by

Sprint. Contact PCS Customer Service Solutions for information about authorized methods of making these

payments. We may charge you a fee for calls that involve our live customer care services. If we provide Services to

you on an Account Spending Limit basis, Services and coverage may be limited in certain ways. You must pay all

charges for Services even if they exceed the amount of your Account Spending Limit.

Clear Pay. If we agree to provide Services to you as a Clear Pay customer, we may suspend Services to your

Number without prior notice to you immediately when your bill becomes past due. Even if your bill is not past

due, we may suspend services if your unpaid usage exceeds $125 or another amount to be determined by your past

credit or usage history. If we require a deposit for you to establish or keep Services as a Clear Pay customer, we will

hold the deposit as partial guarantee of payment for Services (see Deposits, below). Contact PCS Customer Service

Solutions for information about authorized methods of making these payments. We may charge you a fee for calls

that involve our live customer care services. If we provide Services to you on as a Clear Pay basis, Services and

coverage may be limited in certain ways. You must pay all charges for Services whether or not your Services are

suspended or terminated.

Deposits. If we require a deposit for you to establish or keep Services, we will hold the deposit as partial guarantee

of payment for Services. We may change the deposit amount at any time to reflect revised estimated monthly

charges based upon your usage. A deposit may not be used to pay any invoice (unless it is used to pay a final

invoice) or delay payment. The deposit amount, the length of time we hold the deposit and changes to the deposit

amount are determined based on your credit and payment history. The rate of interest, if any, on the deposit is

subject to change. We may mix deposits with our other funds. If Services are terminated for any reason, we may,

without notice to you, apply your deposit toward payment of outstanding charges and return any excess to you at

your last known address within 75 days after termination of Services. If the U.S. Postal Service cannot deliver the

money to you and returns it to us, we will hold it for you for one year from the date of return and, during that

period, we may charge a servicing fee against the deposit balance. Any money held during this one-year period

will not accrue interest for your benefit. You forfeit any portion of the money left after the one-year period.

Wireless Web and Voice Portal Services. Wireless Web Services are part of the Services that can be obtained

through Sprint. Wireless Web Services may not be immediately available in some PCS affiliate markets. Use of

Wireless Web Services requires a wireless Internet-ready PCS Phone or certain other equipment (or both) and is

subject to any memory, storage or other limitation in the phone or other equipment. The Caller ID blocking

feature is not available when using Wireless Web Services. For data calls (including Wireless Web and Voice Portal

calls) that are attempted, but not completed, you are charged for the time during which the network attempts to

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connect the call. You are charged for time spent connected to the Wireless Web or Voice Portal, including time

spent browsing on the Internet or Voice Portal and reviewing or scrolling through Internet information on-line

while still connected to the Sprint Nationwide PCS Network. Not all Internet sites can be accessed and you may

receive an error message if you attempt to access a site that cannot be accessed through Wireless Web Services. You

are also charged for Wireless Web connections to review your PCS account information. Wireless Web Services and

Voice Portal data calls may not be available when you are roaming off the Sprint Nationwide PCS Network.

Wireless Web Services are not available to you if you are on a PCS Prepaid Service Plan. If you receive Services on

an Account Spending Limit basis, you may be limited in the Wireless Web and Voice Portal Services available to

you. Call PCS Customer Service Solutions or visit our website at www.sprintpcs.com for availability and equipment

compatibility information. Specific additional information about Wireless Web Services and Voice Portal Services,

including pricing, included minutes and combining with other Service Plans, is available in our standard sales

collateral for PCS Wireless Web Services and Voice Portal Services or at www.sprintpcs.com. Sprint is not a

publisher of third party content that can be accessed through Wireless Web Services or Voice Portal Services. Sprint

is not responsible for any opinions, advice, statements, services or other information provided by third parties and

accessible through Wireless Web Services Voice Portal Services. Neither Sprint nor its vendors or licensors

guarantees the accuracy, completeness or usefulness of information that is obtained through the Wireless Web

Services or Voice Portal Services. You are responsible for evaluating such content.

Other Terms Applicable to PCS Vision Wireless Usage. Use of PCS Vision wireless services requires the

purchase of separate third generation wireless compatible phone or other device and is subject to any software,

memory, storage or other limitation in the phone or other equipment. Not all applications and services work, or

work the same, on all third generation wireless phones and devices. Check the materials accompanying your

phone or device to determine which applications and services it will support. PCS Vision wireless services are not

available when roaming off the Sprint Nationwide PCS Network. PCS Vision wireless services may not be currently

available in some affiliate areas.

Sprint is not responsible for any opinions, advice, statements, services applications or other information provided

by third parties and accessible through PCS Vision wireless services. Neither Sprint nor its vendors or licensors

guarantees the accuracy, completeness or usefulness of information that is obtained through the PCS Vision

wireless services. You are responsible for evaluating such content. Use of certain PCS Vision wireless services,

including some messaging services, may result in the disclosure to others of your email address and other

information about you in connection with your internet usage. Your accessing of, or use of, third party sites or

services accessible PCS Vision wireless services may require the disclosure of information about you, subject to the

policies of those sites and services.

You consent to receiving advertising, warnings, alerts and other messages, including broadcast messages.

Your access to PCS Vision wireless services is controlled by a password.

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Taxes and Other Regulatory-Related Charges. We invoice you for taxes, fees and other charges levied by

federal, state or local authorities, or foreign government on Services. We also assess charges associated with

regulatory mandates and obligations, such as Universal Service and Enhanced 911 service. If you claim any tax

exemption, you must provide us with a valid tax-exempt document. Any tax exemption applies only from the date

we receive a valid tax-exempt document.

Roaming. Calls made outside of your Home Service Area and outside of the Sprint Nationwide PCS Network are

“roaming” calls. Your PCS Phone is specifically designed and engineered to work only on the Sprint Nationwide

PCS Network. It works on another CDMA PCS provider’s system only when a roaming agreement is in place

between Sprint and the other providers. If your PCS Phone is a dual-mode phone, it works on both a CDMA PCS

provider’s system (in addition to the Sprint Nationwide PCS Network) and a wireless analog telecommunications

provider’s system only when roaming agreements are in place between Sprint and the other providers. If we do not

have a roaming agreement in place, you may be able to place roaming calls “manually” by using a valid credit

card. If there is a gap or other interruption of coverage within a PCS coverage area that prevents connection with

the Sprint Nationwide PCS Network and your dual-band phone is set to roam automatically when outside PCS

coverage, you may incur roaming fees within a PCS coverage area. Certain features are not available when

roaming. Roaming rates may be different from and higher than the rates you pay for calls within your Sprint PCS

Local Service Area and on the Sprint Nationwide PCS Network. Roaming charges are invoiced according to the

practices of the roaming service provider. When roaming, you are subject to the limitation of liability provisions

and other applicable rules imposed by the roaming service provider.

Interruption of Service. We may give credit for a continuous interruption of Services for more than 24 hours on

a case-by-case basis. Interruptions caused by your negligent or willful actions, or by failure of equipment or

service not provided by us, or by causes beyond our reasonable control, do not qualify for credit. We may provide

you with an airtime credit of one minute for a call that is disconnected because of transmission limitations caused

by atmospheric, geographic or topographic conditions and that you redial within one minute of disconnection.

You must notify us within 24 hours of the disconnection to request credit.

Phones and Other Equipment. Phones and other equipment may be purchased and returned as provided in

the purchase documents. We are not the manufacturer of the phones or other equipment. The only warranties on

the phones or other equipment are any limited warranties extended by the manufacturers. We have no liability in

connection with the phones and other equipment or for the manufacturers’ acts or omissions.

Lost or Stolen Equipment. If your phone or other equipment is lost or stolen, you must notify us by calling PCS

Customer Service Solutions. You are responsible for all charges for Services provided to the Number for the lost or

stolen equipment before you notify us of the loss or theft. We will deactivate Services to the Number upon

notification to us of any loss or theft. You may be required to provide evidence of the loss or theft (for example, a

police report or sworn statement). If the equipment is later found, we may require that you exchange it for

another phone or other equipment before we reactivate Services (if we do reactivate Services), as well as require

you to pay a reactivation fee. We will deactivate Services to any Number without prior notice to you if we suspect

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Terms and Conditions & Warranty Information 59

any unlawful or fraudulent use of the Number. You agree to cooperate reasonably with us in investigating

suspected unlawful or fraudulent use.

Caller ID. If you do not want people you call to receive the Number assigned to your phone, you must call PCS

Customer Service Solutions for information about automatic Caller ID blocking. The Number assigned to your

phone can be blocked on a per-call basis by dialing *67 + Destination Number + TALK (or similar key), but Caller

ID delivery resumes on the next call you make. Caller ID display on incoming calls to your Number depends on

receiving the information from the calling party.

TTY Access. A TTY (also known as TDD or Text Telephone) is a telecommunications device that allows people

who are deaf or hard of hearing, or who have speech or language disabilities, to communicate by telephone. It is

not possible to use your phone with a TTY.

Pay-Per-Call Service. We will not complete calls from your Number to 900, 976 and similar numbers for pay-

per-call services.

International Calling. You may be limited in the international destinations that you can call with Services. You

should contact PCS Customer Service Solutions for information about international destinations that you cannot

call.

Limitation of Liability. Except as otherwise provided in this section, our sole liability to you for any loss or

damage arising out of providing or failing to provide Services (including mistakes, omissions, interruptions,

delays, errors, or defects) does not exceed (1) in cases related to a specific piece of equipment, the prorated MRC

for Services to the piece of equipment during the affected period, or (2) in cases not related to a specific piece of

equipment, the prorated MRCs for Services to you during the affected period. Neither we nor our vendors, suppliers

or licensors are liable for any damage arising out of or in connection with:

a) any act or omission of any telecommunications service or other service provider other than us;

b) any directory listing;

c) any dropped calls or inability to place or receive calls;

d) any interruption of Services, including interruptions caused by equipment or facilities failure or shortages,

transmission limitations or system capacity limitations;

e) traffic or other accidents, or any health-related claims allegedly arising from the use of Services, phones,

equipment or accessories used in connection with the Services;

f) the use of Wireless Web Services and PCS Vision applications and services, including the accuracy or reliability

of any information obtained from the Internet using Wireless Web Services or from Voice Portal Services, PCS

Vision wireless services or Internet services, content or applications not supported by Sprint PCS;

g) any late or failed message delivery;

h) any interruption or failure of 911 or E911 emergency services or identification of the Number, address or name

associated with any person accessing or attempting to access emergency services from your phone;

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i) the installation or repair of any products or equipment by parties who are not our authorized employees or

agents;

j) events due to factors beyond our control, including acts of God (including, without limitation, weather-related

phenomena, fire or earthquake), war, riot, strike, or orders of governmental authority;

k) any act or omission of any third party or independent contractor that offers products or services in conjunction

with or through the Services; or

l) your negligent or intentional act or omission.

NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY

INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING

OUT OF OR IN CONNECTION WITH PROVIDING OR FAILING TO PROVIDE SERVICES, PHONES OR OTHER

EQUIPMENT USED IN CONNECTION WITH THE SERVICES, INCLUDING, WITHOUT LIMITATION, LOST

PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. THIS SECTION

SURVIVES TERMINATION OF THIS AGREEMENT.

Indemnification. You indemnify and defend us, our partners, directors, officers, employees and agents from and

against any claim, action, damage, liability and expense arising out of or in connection with: (1) your acts or

omissions that occur in connection with your use of the Services or equipment used in connection with the

Services, and (2) any communications you make or receive using the Services. This indemnification extends to

and includes any attorney’s fees and costs incurred by us arising from any actions or claims to which this

indemnification applies, or from the contesting of the applicability of this provision. This section survives

termination of this Agreement.

MANDATORY ARBITRATION OF DISPUTES. ANY CLAIM, CONTROVERSY OR DISPUTE OF ANY KIND

BETWEEN THE CUSTOMER AND THE COMPANY AND/OR ANY OF ITS’ EMPLOYEES, AGENTS, AFFILIATES OR

OTHER REPRESENTATIVES, WHETHER SOUNDING IN CONTRACT, STATUTE, OR TORT, INCLUDING FRAUD,

MISREPRESENTATION, FRAUDULENT INDUCEMENT, OR ANY OTHER LEGAL OR EQUITABLE THEORY AND

REGARDLESS OF THE DATE OF ACCRUAL OF SUCH CLAIM, CONTROVERSY OR DISPUTE SHALL BE RESOLVED

BY FINAL AND BINDING ARBITRATION AS PRESCRIBED IN THIS SECTION. THE FEDERAL ARBITRATION ACT,

NOT STATE LAW, GOVERNS THE QUESTION OF WHETHER A CLAIM IS SUBJECT TO ARBITRATION. HOWEVER,

NOTHING CONTAINED IN THIS ARBITRATION PROVISION SHALL PRECLUDE THE CUSTOMER FROM

RESOLVING ANY CLAIM, CONTROVERSY OR DISPUTE IN SMALL CLAIMS COURT HE OR SHE OTHERWISE

WOULD HAVE THE RIGHT TO PURSUE.

A single arbitrator engaged in the practice of law will conduct the arbitration. The arbitrator will be selected

according to the rules of the American Arbitration Association or JAMS or, alternatively, may be selected by

agreement of the parties, who shall cooperate in good faith to select the arbitrator. The arbitration will be

conducted by, and under the then-applicable rules of American Arbitration Association or JAMS, as applicable. All

expedited procedures prescribed by the applicable rules will apply. Any required hearing fees and costs shall be

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paid by the parties as required by the applicable rules or as required by applicable law, but the arbitrator shall have

the power to apportion such costs as the arbitrator deems appropriate.

The arbitrator's decision and award will be final and binding, and judgment on the award rendered by the

arbitrator may be entered in any court with jurisdiction.

If any party files a judicial or administrative action asserting a claim that is subject to arbitration and another

party successfully stays such action or compels arbitration, the party filing that action must pay the other party's

costs and expenses incurred in seeking such stay or compelling arbitration, including attorney’s fees.

Notices. You may get our current address for written notice by calling PCS Customer Service Solutions. Written

notice to you is sent to your last known address in our invoicing records. Written notice is deemed delivered 3 days

after deposit in the U.S. mail, postage prepaid, and properly addressed. Unless required by this Agreement or

Applicable Laws, (1) you may notify us by calling PCS Customer Service Solutions, and (2) we may notify you by

leaving a message for you on your PCS Phone, answering machine or with your answering service. Notice

addresses may be changed by giving notice as provided in this section.

Choice of Law; Jurisdiction. This Agreement is governed by and must be construed under federal law and the

laws of the State of Kansas, without regard to choice of law principles. You agree to submit yourself to the personal

jurisdiction of the courts in the State of Kansas.

General. If either of us does not enforce any right or remedy available under this Agreement, that failure is not a

waiver of the right or remedy for any other breach or failure by the other party. Our waiver of any requirement in

any one instance is not a general waiver of that requirement and does not amend this Agreement. If any part of

this Agreement is held invalid or unenforceable, that part is interpreted consistent with Applicable Laws as nearly

as possible to reflect the original intentions of the parties and the rest of this Agreement remains in full force and

effect. Section headings are for descriptive purposes only and are not used to interpret this Agreement. You may not

assign this Agreement to any other person or entity without our prior written approval. This Agreement (including

any referenced documents and attachments) makes up the entire agreement between you and us and replaces all

prior written or spoken agreements, representations, promises or understandings between you and us. The

provisions of this Agreement that are contemplated to be enforceable after the termination of this Agreement

survive termination of this Agreement. This Agreement is subject to any applicable federal and state law

(collectively, “Applicable Laws”). If there is a conflict, the Service Plan (including any Term Service Plan)

controls over the Terms. The following provisions are not generally applicable and apply only to customers whose

Service Plans include these terms:

Traveling. If you are making or receiving calls outside your Home Service Area but on the Sprint Nationwide PCS

Network, you may be charged for Services at a “travel” rate for both outgoing and incoming traveling calls. Long

distance charges may not be included in the travel rate. Traveling charges do not apply if you subscribe to a Home

Rate USA plan or to both Toll-Free USA and Home Rate USA. (See Home Rate USA and Toll-Free USA for more

information.) You do not have to register your Number when traveling outside your Home Service Area.

Section 28

Terms and Conditions & Warranty Information

Home Rate USA. This service lets you make or receive calls from anywhere on the Sprint Nationwide PCS

Network at your Home Service Area airtime rates.

Toll-Free USA. This service lets you call from anywhere on the Sprint Nationwide PCS Network to anywhere in

the United States, Puerto Rico and the U.S. Virgin Islands and be charged at your Home Service Area airtime rates,

with no additional long distance charges. If you have Home Rate USA but do not have Toll-Free USA, and if you

make a long distance call outside of your defined local calling area, you are invoiced for the long distance

charges.

approval. Sprint and the diamond logo are registered trade marks of Sprint Communications Company, L.P., used

under license.

MAY 02

Section 28

Terms and Conditions & Warranty Information 63

Handspring Product Warranty

Warranty. Handspring warrants to you that at the date of purchase, the product is free of defects in workmanship

and materials, and the software included in the product will perform in substantial compliance to its program

specifications.

Exclusions from Warranty. This warranty does not cover physical damage to the surface of the product,

including, without limitation, breakage, cracks, dents, scratches or adhesive marks on the LCD touchscreen or

outside casing of the product caused by you or a third party. In addition, this warranty shall not apply (i) if the

casing for the product is opened by someone other than an authorized Handspring representative; (ii) if the defect

or malfunction is caused by your or a third party’s misuse, accident, modification of the product’s components, or

operation of the product in an unsuitable environment or in a manner for which it is not intended; (iii) if

Handspring’s testing and examination discloses that the alleged defect or malfunction in the product does not

exist, (iv) if the defect or malfunction results from the use of the product in conjunction with accessories, other

products, or ancillary or peripheral equipment and Handspring determines that there is no fault with the product

itself; or (v) if the defect or malfunction is due to any communication service you may subscribe to or use with the

product. Handspring shall not be responsible for software, firmware, information, or memory data contained in,

stored on, or integrated with any products returned to Handspring for repair, whether under warranty or not.

Handspring makes no warranty or representation that its software products will meet your requirements or will

work in combination with any hardware or applications software products provided by third parties, that the

operation of the software products will be uninterrupted or error free, or that all defects in the software products

will be corrected.

Remedies. Handspring shall, at its discretion, either replace the product with a comparable product, repair the

product, or refund the purchase price paid for the product. Replacement products may be new or reconditioned.

Warranty Period. The warranty period is one (1) year from your date of purchase. Handspring warrants any

replaced or repaired product for a period of ninety (90) days from the date of shipment back to you, or through the

end of the original warranty period, whichever is longer.

Obtaining Warranty Service. In order to obtain warranty service, you must receive warranty service

authorization by contacting Handspring within the warranty period and provide dated proof of original

purchase. For further information about the warranty service procedure, please visit our website at

http://www.handspring.com.

Warranty Exclusive. This warranty is exclusive and Handspring will not assume and hereby expressly disclaims

any further warranties, including, but not limited to, any warranty of merchantability, fitness for a particular

purpose and non-infringement.

Section 28

Terms and Conditions & Warranty Information

Limitation of Liability. To the full extent allowed by law, Handspring’s liability is limited to repair or

replacement of the product, or refund of the purchase price paid. Handspring shall not be liable for any incidental,

consequential, indirect, special or punitive damages of any kind, or for loss of revenue or profits, loss of business,

loss of information or data, or other financial loss arising out of or in connection with the sale, installation,

maintenance, use, performance, failure, or interruption of this product.

Governing Law. This warranty will be governed by the laws of California, and excluding the United Nations

Convention on Contracts for the International Sale of Goods. The courts of California shall have exclusive

personal jurisdiction in case of any disputes arising out of or in connection with this warranty.

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