Panasonic of North America 96NKX-HTS824 Hybrid IP-PBX User Manual

Panasonic Corporation of North America Hybrid IP-PBX Users Manual

Users Manual

Getting StartedHybrid IP-PBXModel No. KX-HTS824KX-HTS32Thank you for purchasing this Panasonic product.Please read this manual carefully before using this product and save this manual for future use.In particular, be sure to read "1.1 For Your Safety, page 8" before using this product. KX-HTS: Series (KX-HTS824 KX-HTS32) : PJMPR Software File Version 001.00000 or later Manuals and supporting information are provided on the Panasonic Web site at:http://www.panasonic.net/pcc/support/pbx/
System ComponentsSystem Components for KX-HTS SeriesCategory Model No. DescriptionMain Unit KX-HTS824KX-HTS32Main UnitPhysical Cards KX-HT82480 4 ports Analogue Trunk interface with Caller ID(LCOT4)KX-HT82470 8 ports Standard Telephone Line Interface with CallerID (SLC8)KX-HT82460 2 ports Panasonic Proprietary Door phone Interfacewith door opener (no sensor interface) (DPH2)Proprietary Equipment KX-A227 Backup battery cableEquipment Compatibility for Main UnitThe PBX supports the following equipment:Doorphones•Doorphone (KX-T30865, KX-T7765)SIP Phones•Refer to the Panasonic Web site for information on compatible terminals.Other•Single line telephonesNote•For the equipment that can be connected to a particular telephone, refer to the telephone's manual.Notice•This PBX supports SIP extensions. However, some PBX features may not be available depending onthe type of telephone.•Under power failure conditions, the connected telephones may not operate. Please ensure that a sepa-rate telephone, not dependent on local power, is available for emergency use.•Prior to connection of this product, please verify that the intended operating environment is supported.Satisfactory performance cannot be guaranteed for the following:–interoperability and compatibility with all devices and systems connected to this product–proper operation and compatibility with services provided by telecommunications companies overconnected networksNote•Some optional hardware, software, and features are not available in some countries/areas. Pleaseconsult your certified Panasonic dealer for more information.•In this manual, the suffix of each model number (e.g., KX-HTS824BX) is omitted unless necessary.List of Abbreviations•SIP Extension -> Extensions of the PBX which use Session Initiation Protocol for communication.•SLT -> Single Line TelephoneSystem Components2
•P-SIP -> Panasonic SIP Phones (KX-HDV series)System Components3
IntroductionThis Manual is designed to serve as an overall technical reference for the Panasonic KX-HTS824 andKX-HTS32 IP-PBXs. It provides instructions for installing the hardware, and programming the PBX usingWeb Based programming.The Structure of this ManualThis manual contains the following sections:Section 1 Safety PrecautionsProvides important information intended to prevent personal injury and property damage.Section 2 System OutlineProvides general information on the PBX, including the system capacity and specifications.Section 3 InstallationDescribes the procedures to install the PBX. Detailed instructions for planning the installation site, op-tional service cards, and cabling of peripheral equipment are provided.Section 4 Confirming ConnectionsMaking and receiving calls with extensions and trunks.Section 5 MaintenanceMaintenance procedures.Section 6 TroubleshootingProvides information on the PBX and telephone troubleshooting.Section 7 AppendixProvides information about System Prompt Languages and the revision history.About the Other ManualsIn addition to this Manual, the following manuals are available:Programming Item List (PI)Provides step-by-step instructions for performing system programming using a PC.Feature Manual (FM)Describes all basic, optional and programmable features of the PBX.About the software version of your PBXThe contents of this manual apply to PBXs with a certain software version, as indicated on the cover of thismanual. To confirm the software version of your PBX, see "Maintenance-Version Information" in the Pro-gramming Item List.Trademarks•Microsoft is a registered trademark or trademark of Microsoft Corporation in the United States and/orother countries.•All other trademarks identified herein are the property of their respective owners.•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.Introduction4
Table of Contents1 Safety Precautions ................................................................................. 71.1 For Your Safety ................................................................................................................ 81.2 Important Safety Instructions ...................................................................................... 151.3 Precautions .................................................................................................................... 161.4 Data Security ................................................................................................................. 191.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION ......................................... 192 System Outline ..................................................................................... 232.1 Basic System Construction .......................................................................................... 242.1.1 System Configurations ................................................................................................. 242.1.2 System Connection Diagram ........................................................................................ 252.1.3 Block Diagram .............................................................................................................. 262.1.4 Typical Network Setting Example ................................................................................. 272.2 Optional Equipment ...................................................................................................... 312.2.1 Optional Equipment ...................................................................................................... 312.3 Specifications ................................................................................................................ 322.3.1 General Description ...................................................................................................... 322.3.2 Characteristics .............................................................................................................. 332.3.3 System Capacity ........................................................................................................... 333 Installation ............................................................................................. 373.1 Before Installation ......................................................................................................... 383.1.1 Before Installation ......................................................................................................... 383.2 Installation of the PBX .................................................................................................. 403.2.1 Unpacking ..................................................................................................................... 403.2.2 Names and Locations ................................................................................................... 403.2.3 Opening/Closing the front cover ................................................................................... 413.2.3.1 Removing/Attaching the Cable Cover ........................................................................ 443.2.4 Frame Earth Connection .............................................................................................. 443.2.5 Installing/Removing the Optional Service Cards .......................................................... 453.2.5.1 Slot covers ................................................................................................................. 493.2.6 Securing the Cables ..................................................................................................... 503.2.7 Placing the PBX on a Desktop ..................................................................................... 523.2.8 Wall Mounting ............................................................................................................... 533.2.9 Surge Protector Installation .......................................................................................... 563.2.10 Backup Battery Connection .......................................................................................... 583.3 The Mother Board and Option Cards .......................................................................... 603.3.1 Mother Board ................................................................................................................ 603.3.2 LCOT4 Card (KX-HT82480) ......................................................................................... 633.3.3 SLC8 Card (KX-HT82470) ............................................................................................ 633.3.4 DPH2 Card (KX-HT82460) ........................................................................................... 643.4 Connecting Outside Trunks ......................................................................................... 653.4.1 Connecting SIP Trunks ................................................................................................. 653.4.2 Connecting Analogue Trunks ....................................................................................... 673.5 Connecting Extensions ................................................................................................ 683.5.1 Connecting SIP Extensions .......................................................................................... 683.5.2 LAN Connections for IP Telephones ............................................................................. 703.5.3 Connecting Analogue Extensions Maximum Cabling Distances of the Extension Wiring(Twisted Cable) ............................................................................................................. 723.6 Connecting Doorphones and Door Openers .............................................................. 733.7 Connection of Peripherals ............................................................................................ 773.7.1 USB Interface for USB Memory Device ........................................................................ 77Table of Contents5
3.8 Starting the PBX ............................................................................................................ 783.9 Programming Information ............................................................................................ 803.9.1 Overview of Web Maintenance Console ...................................................................... 803.9.2 PC Connection ............................................................................................................. 803.9.2.1 Direct Connection ...................................................................................................... 813.9.3 Starting Web Maintenance Console ............................................................................. 823.9.4 Programming the PBX .................................................................................................. 833.9.4.1 Easy Setup Wizard .................................................................................................... 833.10 Date and Time setting ................................................................................................... 843.11 Network and Router Function ...................................................................................... 853.12 LAN Connection ............................................................................................................ 873.12.1 Wired LAN Connection ................................................................................................. 873.12.2 Wireless LAN Connection ............................................................................................. 883.13 WAN Connection ........................................................................................................... 904 Confirming Connections ...................................................................... 914.1 Making and Receiving Calls ......................................................................................... 924.1.1 Calling Another Extension ............................................................................................ 924.1.2 Calling an Outside Party ............................................................................................... 924.1.3 Answering Calls ............................................................................................................ 925 Maintenance .......................................................................................... 935.1 System Data Backup and Restore ............................................................................... 945.2 Software Upgrading ...................................................................................................... 955.3 System Initialisation Procedure ................................................................................... 966 Troubleshooting ................................................................................... 976.1 Troubleshooting ............................................................................................................ 986.1.1 Installation .................................................................................................................... 986.1.2 Connection ................................................................................................................. 1006.1.3 Operation .................................................................................................................... 1006.1.4 Restarting the PBX ..................................................................................................... 1027 Appendix ............................................................................................. 1037.1 System Prompt Languages ........................................................................................ 104Table of Contents6
Section 1Safety PrecautionsThis section provides important information intended toprevent personal injury and property damage.7
1.1 For Your SafetyTo prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit isoperated or handled improperly.WARNINGThis notice means that misuse could result in deathor serious injury.CAUTIONThis notice means that misuse could result in injuryor damage to property. The following types of symbols are used to classify and describe the type of instructions to be ob-served.This symbol is used to alert users to a specific operating procedure that must not beperformed.This symbol is used to alert users to a specific operating procedure that must be followed inorder to operate the unit safely.NoticePanasonic assumes no responsibility for injuries or property damage resulting from failures arising out ofimproper installation or operation inconsistent with this documentation.1.1 For Your Safety8
WARNINGFor All Telephone Equipment•Do not install the product in any other way than described in relevant manuals.•Do not install the product in a place exposed to rain or moisture, or a place where water, oil, or otherliquids can drip or splash onto on the product. Such conditions can lead to fire or electric shock, andmay impair the performance of the product.•Do not install the system in the following locations:a. Areas where shocks or vibrations are frequent or strong. Such activity may lead to the product fallingover and causing injury, or may impair the product’s performance.b. Areas with high amounts of dust. High amounts of dust can lead to fire or electric shock, and impairthe performance of the product.•Do not place the product on an unstable or uneven surface. If the product were to fall over, it may causeinjury or damage to the product.•Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outletsor extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that ex-ceeds their rated capacity, they emit large amounts of heat, which could cause a fire.•The product must only be installed and serviced by qualified service personnel. The product should beused as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modifi-cation can cause a fire, electric shock, or damage to the product.•Follow all warnings and instructions marked on the product.•Small objects, such as the screws, pose a choking hazard. Keep small objects out of reach of children.•Products that require a power source should only be connected to the type of electrical power supplyspecified on the product label. If you are not sure of the type of power supply to your office/home, con-sult your dealer or local power company.•For safety purposes some products are equipped with an earthed plug. If you do not have an earthedoutlet, please have one installed. Do not bypass this safety feature by tampering with the plug.•When installing telephone wiring, basic safety precautions should always be followed to reduce the riskof fire, electric shock and injury to persons, including the following:a. Never install telephone wiring during a lightning storm.b. Never install telephone jacks in wet locations unless the jack is specifically designed for wet loca-tions.c. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnec-ted at the network interface.d. Use caution when installing or modifying telephone lines.e. Anti-static precautions should be taken during installation.•Unplug the product from the wall outlet and have it serviced by qualified service personnel in the follow-ing cases:a. When the power supply cord or plug is damaged or frayed.1.1 For Your Safety9
b. If liquid has been spilled into the product.c. If the product has been exposed to rain or water.d. If the product does not operate according to the operating instructions. Adjust only the controls thatare explained in the operating instructions. Improper adjustment of other controls may result in dam-age and may require service by a qualified technician to restore the product to normal operation.e. If the product has been dropped or the cabinet has been damaged.f. If product performance deteriorates. For the PBX•Do not insert foreign objects of any kind into this product, as they may touch dangerous voltage points orshort out parts that could result in a fire or electric shock.•Do not pull, bend, rest objects on, or chafe the power cord and plug. Damage to the power cord or plugcan cause fire or electric shock.•Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contactan authorised Panasonic Factory Service Centre for a replacement.•Do not use the product in health care facilities if any regulations posted in the area instruct you not to doso. Hospitals or health care facilities may be using devices sensitive to external RF (radio frequency)energy.•Do not leave the slot open if an option service card is not installed after removing a dummy cover plate.Make sure to insert the slot cover included with the option service card into the slot.•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and re-turn the unit to your dealer.•To prevent fires, electric shock, injury, or damage to the product, be sure to follow these guidelines whenperforming any wiring or cabling:a. Before performing any wiring or cabling, unplug the product's power cord from the outlet. After com-pleting all wiring and cabling, plug the power cord back into the outlet.b. When laying cables, do not bundle the product's power cord with the power cords of other devices.c. Do not place any objects on top of the cables connected to the PBX.d. When running cables along the floor, use protectors to prevent the cables from being stepped on.e. Do not run any cables under carpeting.•Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. Theseconditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorisedPanasonic Factory Service Centre.•Make sure that the wall that the unit will be attached to is made of concrete or thick wood, and is strongenough to support the unit (approx. 11 kg [24 lb]). Do not attach the unit to walls made from plasterboardor thin plywood. Attaching the unit to areas where there are strong winds, or where shocks or vibrationsare frequent or strong, may lead to the product falling over.•Only use the wall-mounting equipment (screws and washers) included with the PBX.•The earthing wire of the AC cable has an effect against external noise and lightning strikes, but it maynot be enough to protect the PBX and to ensure electromagnetic compatibility. A permanent connectionbetween earth and the earth terminal of the PBX must be made.1.1 For Your Safety10
•Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocution orto protect the PBX from the bad effects of external noise in the case of a lightning strike. (See"3.2.4 Frame Earth Connection".)•Plug the power cord firmly into an AC outlet. Otherwise, it can cause fire or electric shock.•Be careful not to drop any components. Dropping components may damage them or cause an injury.•Make sure that the AC outlet is properly earthed, then securely connect the 3-pin AC plug including theearthed pin.•A lithium battery is used in the main unit. There is a risk of explosion if the battery is replaced with anincorrect type. Dispose of used batteries according to the manufacturer’s instructions.•Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to de-termine if they are adequately shielded from external RF (radio frequency) energy.–For North America / Latin America / Taiwan:Wi-Fi features operate between 2.412 GHz and 2.462 GHz with a peak transmission power of 100mW.–For all other countries / areas:Wi-Fi features operate between 2.412 GHz and 2.472 GHz with a peak transmission power of 100mW.1.1 For Your Safety11
CAUTIONFor All Telephone Equipment•The product should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]) and vi-bration, and should not be exposed to direct sunlight.•Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not cleanwith abrasive powders or with chemical agents such as benzine or thinner. Do not use liquid cleaners oraerosol cleaners. For the PBX•Do not install the system in the following locations:a. In direct sunlight and hot, cold, or humid places. (Temperature range: 0 °C to 40 °C [32 °F to104 °F])b. Areas where sulphuric gases may be present, such as near thermal springs.c. Near devices that generate high frequencies, such as sewing machines or electric welders.d. Locations where other objects will obstruct the area around the PBX. Be especially careful to leaveat least 5 cm (2 in) to the sides of the PBX for ventilation.e. Locations where condensation can occur.•Do not block the openings of the PBX. Allow space of at least 20 cm (8 in) above, 10 cm (4 in) at thesides, and 10 cm (4 in) below the PBX.•When installing or removing the optional service cards, do not put pressure on any parts of the motherboard. Doing so may result in damage to the PBX.•Once you have started the PBX, if you unplug the PBX, do not initialise it again as described in "SystemInitialisation Procedure". Otherwise, your programmed data will be cleared. To restart the PBX, refer to"6.1.4 Restarting the PBX".•Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or wearingan earthing strap. Failure to do so may cause the PBX to malfunction due to static electricity.•When relocating the equipment, first disconnect the telecom connection before disconnecting the powerconnection. When the unit is installed in the new location, reconnect the power first, and then reconnectthe telecom connection.•The plug of power supply cordset is used as the main disconnect device. Ensure that the AC outlet islocated near the equipment and is easily accessible.•Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect itfrom overheating, these openings must not be blocked or covered. The openings should never beblocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The productshould never be placed near or over a radiator or other heat source. This product should not be placedin a sealed environment unless proper ventilation is provided.1.1 For Your Safety12
•Make sure that the surface behind the PBX is flat and free of obstacles, so that the openings on theback of the PBX will not be blocked.•When this product is no longer in use, make sure to detach it from the wall.•Use only the AC power cord included with the PBX. A certified power supply cord has to be used withthis equipment. The relevant national installation and/or equipment regulations shall be considered. Acertified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC60227 (designation H05VV-F 3G 0.75 mm2) shall be used.•Make sure to install all necessary optional service cards in the PBX before performing the wall mountingprocedure. If it is necessary to install or remove a card, make sure to detach the PBX from the wall be-fore installing or removing the card.•When driving the screws into the wall, be careful to avoid touching any metal laths, wire laths or plates inthe wall.•Before opening the front cover, the AC power cord must be removed from the AC inlet.•Disconnect the AC power source before servicing the equipment.•Do not open the front cover soon after turning off the power. There is a risk of receiving burns.•For safety reasons, fix the front cover and cable cover of the PBX with screws.•If the PBX is not installed properly using the securing correct methods, the PBX may fall causing seriousdamage.•When the PBX is placed on a desktop, make sure that the PBX is placed as indicated in "3.2.7 Placingthe PBX on a Desktop". Do not place it on its side or upside down.•Performing surge protection is essential. Make sure to follow the instructions in "3.2.9 Surge ProtectorInstallation".•It is strongly recommended to use TLS encrypted communication when the PC is accessing the PBX viathe Internet. To use TLS encryption, routers must have a port set up for https communication.•Avoid using the same AC outlet for computers and other office equipment, as noise generated by suchequipment may hamper system performance or interrupt the system.•Unplug the system from its power source when wiring, and plug the system back in only after all wiring iscompleted.•Trunks should be installed with surge protectors. For details, refer to "3.2.9 Surge Protector Installation".•When installing or removing the optional service cards, the power switch must be turned off, and the ACpower cord must be removed from the AC inlet.•For earthing wire, green-and-yellow insulation is required, and the cross-sectional area of the conductormust be more than 0.75 mm2 or 18 AWG.NoticeFor All Telephone Equipment•Read and understand all instructions. For the PBX•Keep the unit away from heating appliances and devices that generate electrical noise such as fluo-rescent lamps, motors and televisions. These noise sources can interfere with the performance ofthe PBX.•If you are having problems making calls to outside destinations, follow this procedure to test thetrunks:a. Disconnect the PBX from all trunks.b. Connect known working SLTs to those trunks.1.1 For Your Safety13
c. Make a call to an external destination using those SLTs.If a call cannot be carried out correctly, there may be a problem with the trunk that the SLT is con-nected to. Contact your telephone company.If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to thetrunks until it has been serviced by an authorised Panasonic Factory Service Centre.1.1 For Your Safety14
1.2 Important Safety InstructionsWhen using your telephone equipment, basic safety precautions should always be followed to reduce therisk of fire, electric shock and injury to persons, including the following:•Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,in a wet basement, or near a swimming pool.•Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock fromlightning.•Do not use a telephone in the vicinity of a gas leak to report the leak. SAVE THESE INSTRUCTIONS1.2 Important Safety Instructions15
1.3 PrecautionsFor users in the European Union onlyInformation for Users on Collection and Disposal of Old Equipment and used BatteriesThese symbols on the products, packaging, and/or accompanying documentsmean that used electrical and electronic products and batteries should not bemixed with general household waste.For proper treatment, recovery and recycling of old products and used batteries,please take them to applicable collection points, in accordance with your nationallegislation and the Directives 2002/96/EC and 2006/66/EC.By disposing of these products and batteries correctly, you will help to savevaluable resources and prevent any potential negative effects on human healthand the environment which could otherwise arise from inappropriate wastehandling.For more information about collection and recycling of old products and batteries,please contact your local municipality, your waste disposal service or the point ofsale where you purchased the items.Penalties may be applicable for incorrect disposal of this waste, in accordancewith national legislation.For business users in the European UnionIf you wish to discard electrical and electronic equipment, please contact yourdealer or supplier for further information.Information on Disposal in other Countries outside the European UnionThese symbols are only valid in the European Union. If you wish to discard theseitems, please contact your local authorities or dealer and ask for the correctmethod of disposal.Note for the battery symbol (bottom two symbol examples):This symbol might be used in combination with a chemical symbol. In this case itcomplies with the requirement set by the Directive for the chemical involved.For users in New Zealand only•This equipment shall not be set to make automatic calls to the Telecom ‘111’ Emergency Service.•The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has acceptedthat the item complies with minimum conditions for connection to its network. It indicates no endorse-ment of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assur-ance that any item will work correctly in all respects with another item of Telepermitted equipment of adifferent make or model, nor does it imply that any product is compatible with all of Telecom’s networkservices.•This equipment is not capable, under all operating conditions, of correct operation at the higher speedsfor which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstan-ces.•Some parameters required for compliance with Telecom’s Telepermit requirements are dependent onthe equipment (PBX) associated with this modem. In order to operate within the limits for compliancewith Telecom’s Specifications, the associated PBX equipment shall be set to ensure that modem callsare answered between 3 and 30 seconds of receipt of ringing.•Using the toll services of a company other than Telecom:1.3 Precautions16
If the PBX is set up to use the toll services of a company other than Telecom, the telephone numbersdialled from the Caller Display listings within the PBX will be directed through the toll services of the oth-er company because the telephone numbers include the toll access digit and area code digit. A tollcharge may be incurred. Please check with the toll carrier concerned.•APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHERCARRIERS FOR TOLL CALLSWhen calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will beautomatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero +area code should either be removed when calling back local numbers, or check with your toll carrier thata charge will not be levied.•All persons using this device for recording telephone conversations shall comply with New Zealand law.This requires that at least one party to the conversation is to be aware that it is being recorded. In addi-tion, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature ofthe personal information collected, the purpose for its collection, how it is used, and what is disclosed toany other party.•The SLT ports are not specifically designed for 3-wire-connected equipment. 3-wire-connected equip-ment might not respond to incoming ringing when attached to these ports. For users in Australia only•No External TRC Terminal is provided due to an Internal Link between PE and TRC. For users in Taiwan only•Lithium batteries can be found in the circuit boards of the mother board and optional service cards of thePBX.NoticeRegarding removing or replacing a battery in the circuit board, consult your dealer.Note•When disposing of any of the above products, all batteries must be removed. Follow the applicablelaws, regulations, and guidelines in your country/area regarding disposal of batteries.•When replacing a battery, use only the same battery type, or an equivalent recommended by thebattery manufacturer.Notice for users in CaliforniaThis product contains a CR coin cell lithium battery thatcontains perchlorate material special handling mayapply.See www.dtsc.ca.gov/hazardouswaste/perchlorate1.3 Precautions17
Password SecurityCAUTIONTo the Administrator or Installer regarding the system password1. Please provide all system passwords to the customer.2. To avoid unauthorised access and possible abuse of the PBX, keep the passwords secret, and in-form the customer of the importance of the passwords, and the possible dangers if they becomeknown to others.3. The PBX has default passwords preset. For security, change these passwords the first time that youprogramme the PBX.4. Change the passwords periodically.5. It is strongly recommended that passwords of 10 numbers or characters be used for maximum pro-tection against unauthorised access. For a list of numbers and characters that can be used in sys-tem passwords, refer to "1.2 Entering Characters" in the Programming Item List.1.3 Precautions18
1.4 Data SecurityIn order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure todo so may result in:•Loss, leakage, falsification or theft of user information.•Illegal use of the PBX by a third party.•Interference or suspension of service caused by a third party. What is User Information?User Information is defined as:Information sent from the PBX to a PC or a USB memory device, such as system data files. Requirements1. Always make backups of data stored on the System memory and/or perform regular system data back-ups to a USB memory device. Refer to "Maintenance-[2-3]System Control-System Data Backup- ◆Sys-tem Data Backup" in the Programming Item List.2. To prevent illegal access from the Internet, activate a Firewall.3. To avoid unauthorised access and possible abuse of the PBX, we strongly recommend:a. Keeping the password secret.b. Selecting a complex, random password that cannot be easily guessed.c. Changing your password regularly.4. Perform the following when sending the PBX for repair or handing it over to a third party.a. Make a backup of data stored on the System memory.5. When user information is sent from the PBX to a PC or a USB memory device, the confidentiality of thatinformation becomes the responsibility of the customer. Before disposing of the PC or the USB memorydevice, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physi-cally unusable.1.5 F.C.C. REQUIREMENTS AND RELEVANTINFORMATION1. Notification to the Telephone CompanyThis equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. Onthe side of this equipment is a label that contains, among other information, a product identifier in theformat US: ACJIS04BKX-HTS824. If requested, this number must be provided to the telephone compa-ny.Installation must be performed by a qualified professional installer. If required, provide the telephonecompany with the following technical information:•Telephone numbers to which the system will be connected•Make: Panasonic•Model: KX-HTS824•Certification No.: found on the side of the unit•Ringer Equivalence No.: 0.4B•Facility Interface Code: 02LS2•Service Order Code: 9.0F•Required Network Interface Jack: RJ11C1.4 Data Security19
2. Ringer Equivalence Number (REN)The REN is used to determine the number of devices that may be connected to a telephone line. Exces-sive RENs on a telephone line may result in the devices not ringing in response to an incoming call. Inmost but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number ofdevices that may be connected to a line, as determined by the total RENs, contact the local telephonecompany.The REN for this product is part of the product identifier that has the format US: ACJIS04BKX-HTS824.The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlierproducts, the REN is separately shown on the label.3. Incidence of Harm to the Telephone LinesIf this equipment causes harm to the telephone network, the telephone company will notify you in ad-vance that temporary discontinuance of service may be required. But if advance notice isn't practical,the telephone company will notify the customer as soon as possible. Also, you will be advised of yourright to file a complaint with the FCC if you believe it is necessary.4. Changes in Telephone Company Communications Facilities, Equipment, Operations and Proce-duresThe telephone company may make changes in its facilities, equipment, operations or procedures thatcould affect the operation of the equipment. If this happens the telephone company will provide advancenotice in order for you to make necessary modifications to maintain uninterrupted service.5. Trouble with this equipmentIf trouble is experienced with this equipment, for repair or warranty information, please see the attachedwarranty, which includes the Service Center Directory. If the equipment is causing harm to the telephonenetwork, the telephone company may request that you disconnect the equipment until the problem is re-solved.6. Connection to Party LineConnection to party line service is subject to state tariffs. Contact the state public utility commission,public service commission or corporation commission for information.7. Combined Use with Alarm EquipmentIf your home has specially wired alarm equipment connected to the telephone line, ensure the installa-tion of this equipment does not disable your alarm equipment. If you have questions about what will dis-able alarm equipment, consult your telephone company or a qualified installer.NoteThis equipment has been tested and found to comply with the limits for a Class B digital device, pur-suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection againstharmful interference in a residential installation. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with the instructions, may cause harmfulinterference to radio communications. However, there is no guarantee that interference will not occur ina particular installation. If this equipment does cause harmful interference to radio or television recep-tion, which can be determined by turning the equipment off and on, the user is encouraged to try to cor-rect the interference by one or more of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and receiver.•Connect the equipment into an outlet on a circuit different from that to which the receiver is connec-ted.•Consult the dealer or an experienced radio/TV technician for help.CAUTION•Any changes or modifications not expressly approved by the party responsible for compliance couldvoid the user's authority to operate this device.•When programming emergency numbers and/or making test calls to emergency numbers:1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION20
1. Remain on the line and briefly explain to the dispatcher the reason for the call before hangingup.2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.•The software contained in the ARS and TRS features to allow user access to the network must beupgraded to recognize newly established network area codes and exchange codes as they areplaced into service. Failure to upgrade the premises PBXs or peripheral equipment to recognize thenew codes as they are established will restrict the customer and the customer's employees fromgaining access to the network and to these codes.KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.RF Exposure Warning:This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. To com-ply with FCC RF exposure requirements, this product must be installed and operated in accordance with theprovided instructions. The installed unit requires a minimum 20 cm (8 inches) of spacing between the PBXand a person’s body. This product must not be co-located or operated in conjunction with any other anten-nas or transmitters.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION21
1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION22
Section 2System OutlineThis section provides general information on the PBX,including the system capacity and specifications.23
2.1 Basic System Construction2.1.1 System ConfigurationsMain UnitThe main unit contains a mother board for controlling PBX functions.2.1 Basic System Construction24
2.1.2 System Connection DiagramWANPBXSwitching HubLANDoorphone &Door OpenerSLT Fax MachineBatteryPCIP Network Analogue TrunkSIP Phone*1Smartphone(Softphone)IP Softphone*1 SIP Phone: Panasonic SIP Phone is included2.1.2 System Connection Diagram25
2.1.3 Block DiagramRJ11RJ11RJ45RJ45RJ45USB1PSTN8 ports24 portsAC InputDC Battery inputFG8 ports MainPBXLCOT4+SLC8CPULCOT4SLC8AC/DC UnitL2SWWi-FiDSPRJ11RJ11RJ11RJ11SIP TrunkInternetLCOT4SLC8SLC8DPH2Optioncard2.1.3 Block Diagram26
2.1.4 Typical Network Setting ExampleAn example of typical network connection is shown below.1. When installing in a new office or an office where there is no network infrastructure.RouterPBXIP Network Analogue TrunkSLT SLTSmartphone(Softphone)SIP Phone LANWANSIP Phone PCPCSwitching HubNotice•Refer to the following when the internal DHCP server will be used.For details about DHCP server settings, refer to "Network Configuration-[4-2]LAN Settings-◆DHCP Mode" in the Programming Item List.2.1.4 Typical Network Setting Example27
2. When installing in an office that already has a network infrastructure.IP Network Analogue TrunkRouterSLT SLTPBXSmartphone(Softphone)SIP Phone SIP Phone DHCP ServerPCPCWANLANNote–Dynamic Host Configuration Protocol (DHCP) ServerDescriptionThe PBX has a built-in DHCP server. When the DHCP server is enabled, the PBX will auto-matically assign IP addresses to other devices on the network.Using a DHCP server simplifies network management by removing the need to assign IP ad-dresses to devices manually.Notice•If an external DHCP server is in use, the DHCP Server feature of the PBX must be disabled.2.1.4 Typical Network Setting Example28
For details about DHCP server settings, refer to "Network Configuration-[4-2]LAN Settings-◆DHCP Mode" in the Programming Item List.2.1.4 Typical Network Setting Example29
3. When installing the PBX without connecting it to an existing network.Switching HubIP Network Analogue TrunkRouterWANLANSLT SLTPBXSmartphone(Softphone)SIP Phone SIP Phone PCPCNotice•Refer to the following when the internal DHCP server will be used.For details about DHCP server settings, refer to "Network Configuration-[4-2]LAN Settings-◆DHCP Mode" in the Programming Item List.2.1.4 Typical Network Setting Example30
2.2 Optional Equipment2.2.1 Optional EquipmentModel No. Model Name DescriptionKX-HT82480 4-Port Analogue TrunkCard4 ports Analogue CO interface with Caller ID(LCOT4)KX-HT82470 8-Port Single LineTelephone ExtensionCard8 ports Standard Telephone Line Interface withCaller ID & Message waiting Lamp (SLC8)KX-HT82460 2-Port Doorphone/DoorOpener Card2 ports Panasonic Proprietary Door phone Interfacewith door opener (no sensor interface) (DPH2)2.2 Optional Equipment31
2.3 Specifications2.3.1 General DescriptionCPU MIPS 34Kc 720MHzPower Input AC 100-240 V,50/60 Hz/60 Hz,1.3-0.9APowerConsumption(when fullymounted)60 WExternal BackupBatteryExternal battery port is supported.Memory BackupDurationData retention period 7 yearsDialling Trunk Dial Pulse (DP) 10 pps, 20 ppsTone (DTMF) Dialling with Caller ID (FSK/DTMF)Extension Dial Pulse (DP) 10 pps, 20 ppsTone (DTMF) Dialling with Caller ID (FSK)ModeConversionDP-DTMF, DTMF-DPRing Frequency 20 Hz/25 Hz (selectable)OperatingEnvironmentTemperature 0 °C to 40 °C(32 °F to 104 °F)Humidity 10 % to 90 % (non-condensing)LAN Port WAN port 10BASE-T/100BASE-TX/1000BASE-TWAN/LAN portLAN portWireless LAN Antenna Built-in antennaTransmission method 2 x 2 MIMOCommunicationstandardIEEE802.11n/b/gFrequency range(centre frequency)/Channel–For North America / Latin America / Taiwan:2.412 GHz - 2.462 GHz (1 - 11ch)–For all other countries / areas:2.412 GHz - 2.472 GHz (1 - 13ch)Peak transmissionpower100 mWSecurity WPA/WPA2-PSK (TKIP/AES)Open System (WEP64/WEP128)WPS PBC method (push button method), PIN method (PIN codemethod)USB port USB 2.0 Type-A connectorDimension 297 mm (W) x 210 mm (H) x 80 mm (D)2.3 Specifications32
(11-3/4 in x 8-1/4 in x 3-1/8 in)Weight (when fully mounted) Under 2.1 kg(4.7 lb)Installation Environment WallmountHorizontal (Desktop) installation2.3.2 CharacteristicsTerminal Equipment Loop Limit •SLT: 600 Ω including set•Doorphone: 20 ΩMinimum Leakage Resistance 15 000 Ω minimumMaximum Number of ExtensionInstruments per Line1 for SLTRing Voltage 75 Vrms at 20 Hz/25 Hz depending on the Ringing LoadTrunk Loop Limit 1600 Ω maximumHookswitch Flash/Recall TimingRange24 ms to 2032 ms2.3.3 System CapacityType and Maximum Number of SlotsThe PBX supports the following type and number of slots.Items Maximum Number RemarksTotal Trunk (Channel/Port) 8 SIP Trunk (Channel) 8 Analogue Trunk(Port)8 1 LCOT4 option card is requiredTotal Extension (Channel/Port) 24 SIP Extension(Channel)24 Include softphone for smartphone orParsonal ComputerAnalogue Extension(Port)24 2 MCSLT8 option cards are requiredWireless LAN access point 1 Target throughput *1 *2DISA/AA/VM channel 8 System Concurrent call 8 *1 Target throughput under ideal conditionIEEE802.11b: 5-6 MbpsIEEE802.11g: 20 MbpsIEEE802.11n: 70-80 MbpsQoS feature (IEEE802.11eEDCA) is supported.*2 The actual line speed may be different depending on the network environment and the wireless devices connected.2.3.2 Characteristics33
Main UnitRight Side View (The cable cover is open.)A A BInside View (The front cover is open.)DCA Dummy cover plates for Extension Card SlotsB Dummy cover plates for Trunk/Doorphone Card SlotsC Extension Card SlotD Trunk/Doorphone Card SlotMaximum Optional Service CardsThe following number of card can be installed in the Physical Slots or Virtual Slots of the PBX.Note•Any card that exceeds the capacity of the PBX will be ignored.•When the PBX starts up with an invalid configuration, some cards will be ignored.SlotSlot type Card Name Maximum NumberPre-installed LCOT4 1SLC8 12.3.3 System Capacity34
Slot type Card Name Maximum NumberTrunk/Doorphone Slot LCOT4 1DPH2 1Extension Slot SLC8 2DSP ResourcesThe KX-HTS series has a built-in DSP with a maximum of 14 DSP resources.This DSP is used for switching the TDM and IP terminals.1. The definition of TDM and IP Subject RemarksTDM Trunk Analogue Trunk TDM Extension Analogue Telephone ( SLT, Fax, etc.)DoorphoneSIP Trunk SIP Trunk IP Extension SIP phoneSoftphone on a smartphone or personal computer Others DISA / Automated Attendant / Voicemail /Conference 2. Resource countDSP resources are counted as follows.The codec typically used for SIP Trunks is G.711. Some countries such as South Africa use G.729.In this chart, IP extensions are using G.711.Case Connection DSP Resource count(SIP trunk : G711)DSP Resource Count(SIP trunk : G729)1 TDM Trunk <-> TDM Trunk 0 (TSW) 0 (TSW)2 TDM Trunk <-> TDM Extension 0 (TSW) 0 (TSW)3 TDM Trunk <-> IP Extension 1 (DSP) 1 (DSP)4 TDM Trunk <-> Others 1 (DSP) 1 (DSP)5 SIP Trunk <-> SIP Trunk *1) 0 (P2P) / 2(DSP) *1) 0 (P2P) / 2(DSP)6 SIP Trunk <-> TDM Extension 1 (DSP) 1 (DSP)7 SIP Trunk <-> IP Extension 0 (P2P) 2 (DSP)8 SIP Trunk <-> Others 1 (DSP) 1 (DSP)9 TDM Extension <-> TDMExtension0 (TSW) 0 (TSW)10 TDM Extension <-> Others 1 (DSP) 1 (DSP)11 IP Extension <-> IP Extension *1) 0 (P2P) / 2(DSP) *1) 0 (P2P) / 2(DSP)12 IP Extension <-> Others 1 (DSP) 1 (DSP)*1 P2P or DSP is selectable for the connection's base setting.NoteThe recommended codec for SIP trunk service is G.711.2.3.3 System Capacity35
2.3.3 System Capacity36
Section 3InstallationThis section describes the procedures to install thePBX. Detailed instructions for planning the installationsite, installing the main unit and optional service cards,and cabling of peripheral equipment are provided. Fur-ther information on peripheral equipment installation isincluded.37
3.1 Before Installation3.1.1 Before InstallationPlease read the following notes concerning installation and connection before installing the PBX and termi-nal equipment.Be sure to comply with all applicable laws, regulations, and guidelines.NoticePanasonic assumes no responsibility for injuries or property damage resulting from failures arising out ofimproper installation or operation inconsistent with this documentation.Safety Installation InstructionsWARNINGWhen installing telephone wiring, basic safety precautions should always be followed to reduce the riskof fire, electric shock and injury to persons, including the following:•Never install telephone wiring during a lightning storm.•Never install telephone jacks in wet locations unless the jack is specifically designed for wet loca-tions.•Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnec-ted at the network interface.•Use caution when installing or modifying telephone lines.•Anti-static precautions should be taken during installation.Installation PrecautionsThe PBX can be mounted on a wall or placed on a desktop, and should be installed in an accessible loca-tion where it can be easily inspected and maintained.To prevent malfunction, noise, or discolouration, follow the instructions below:WARNINGDo not install the system in the following locations:•Areas where shocks or vibrations are frequent or strong. Such activity may lead to the product fallingover and causing injury, or may impair the product’s performance.•Areas with high amounts of dust. High amounts of dust can lead to fire or electric shock, and impairthe performance of the product.CAUTIONDo not install the system in the following locations:•In direct sunlight and hot, cold, or humid places. (Temperature range: 0 °C to 40 °C [32 °F to104 °F])•Areas where sulphuric gases may be present, such as near thermal springs.•Near devices that generate high frequencies, such as sewing machines or electric welders.•Locations where other objects will obstruct the area around the PBX. Be especially careful to leaveat least 5 cm (2 in) to the sides of the PBX for ventilation.•Locations where condensation can occur.NoticeDo not install the system in the following locations:3.1 Before Installation38
•On or near computers, or other office equipment, as well as microwave ovens or air conditioners. (Itis preferable not to install the system in the same room as the above equipment.)•Within 1.8 m (6 ft) of radios and televisions. (Both the PBX and PTs should be at least 1.8 m [6 ft]away from such devices.)Do not perform the following:•Do not block the openings of the PBX.•Do not stack up the optional service cards.Wiring PrecautionsBe sure to follow these instructions when wiring the unit:CAUTION•Avoid using the same AC outlet for computers and other office equipment, as noise generated bysuch equipment may hamper system performance or interrupt the system.•Unplug the system from its power source when wiring, and plug the system back in only after all wir-ing is completed.•Trunks should be installed with surge protectors. For details, refer to "3.2.9 Surge Protector Installa-tion".Notice•Use 1-pair telephone cables when connecting SLTs, data terminals, answering machines, comput-ers, etc.•Mis-wiring may cause the PBX to operate improperly. Refer to "Installation" when wiring the system.•If an extension does not operate properly, disconnect the telephone from the extension line and con-nect it again, or turn off the PBX using the power switch, then turn it on again.•Use twisted pair cable for trunk connection.•To prevent signal noise from interfering with the performance of the product, do not run unshieldedtelephone cables near AC power cables, computer cables, AC power sources, etc. When runningcables near other noise-generating devices or cables, use shielded telephone cables or shield thetelephone cables with metal tubing.Preparing the Network EnvironmentBe sure to prepare your network’s environment for the installation of the PBX according to the intended PBXnetworking configuration.3.1.1 Before Installation39
3.2 Installation of the PBX3.2.1 UnpackingUnpack the box and check the items below:•Main unit•AC power cord•Strap band•Screw × 2 (For Wall Mounting)•Washer × 2 (For Wall Mounting)3.2.2 Names and LocationsABCDE FMLGHIJKSON PA STATUS IndicatorB Initialize SwitchC WPS SwitchD Power SwitchE Cable CoverF Trunk/Doorphone Free SlotG CO4 InterfaceH USB PortI WAN1 portJ LAN2 / WAN2 port3.2 Installation of the PBX40
K LAN1 portL Extension slotM SLT8 InterfaceN FG TerminalO AC InletP External BatteryQ Extension Card SlotR Trunk/Doorphone Card SlotS Hook ClipInside View (The front cover is open.)RQ3.2.3 Opening/Closing the front coverOpening the front coverCAUTIONBefore opening the front cover, the AC power cord must be removed from the AC inlet.Do not open the front cover soon after turning off the power. There is a risk of receiving burns.1. Confirm that the power switch is turned off.A3.2.3 Opening/Closing the front cover41
A Power Switch2. Turn the screws anticlockwise to loosen them.3. Slide out the cable cover and turn the screws anticlockwise to loosen them.4. Disconnect the power cable.NoteIn order to turn off the PBX’s power, a system shutdown using Web Maintenance Console must firstbe performed. For details, refer to "5.4 System Control—System Shutdown" in the ProgrammingItem List.3.2.3 Opening/Closing the front cover42
5. Open the front cover.Closing the front cover1. Close the front cover.2. Turn the screws clockwise to tighten them.3. Slide in the cable cover and turn the screws clockwise to tighten them.3.2.3 Opening/Closing the front cover43
CAUTIONFor safety reasons, fix the front cover and cable cover of the PBX with screws.3.2.3.1 Removing/Attaching the Cable CoverIf you prefer, you can remove the cable cover.Removing the Cable Cover1. Slide out the cable cover and open it.2. Holding the cable cover open at about a 90 angle, remove the front cover by pushing it in the direction ofthe arrow as shown below.Attaching the Cable Cover1. Fit the cable cover to the main unit as shown below, and then close the cable cover.CAUTIONFor safety reasons, fix the front cover and cable cover of the PBX with screws.3.2.4 Frame Earth Connection1. Loosen the screw.2. Insert an earthing wire (user-supplied).3. Tighten the screw.3.2.4 Frame Earth Connection44
4. Connect the earthing wire to earth.AB(1)(1) To earthA ScrewB Earthing wireWARNING•Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocu-tion or to protect the PBX from the bad effects of external noise in the case of a lightning strike.•The earthing wire of the AC cable has an effect against external noise and lightning strikes, but itmay not be enough to protect the PBX and to ensure electromagnetic compatibility. A permanentconnection between earth and the earth terminal of the PBX must be made.CAUTIONFor earthing wire, green-and-yellow insulation is required, and the cross-sectional area of the con-ductor must be more than 0.75 mm2 or 18 AWG.NoteBe sure to comply with applicable local regulations (e.g., laws, guidelines).3.2.5 Installing/Removing the Optional Service CardsCAUTION•Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground orwearing an earthing strap. Failure to do so may cause the PBX to malfunction due to static electrici-ty.•When installing or removing the optional service cards, the power switch must be turned off, and theAC power cord must be removed from the AC inlet.•When installing or removing the optional service cards, do not put pressure on any parts of themother board. Doing so may result in damage to the PBX.•Disconnect the AC power source before servicing the equipment.NoticeMake sure the AC power cord is not connected to the AC inlet of the PBX.3.2.5 Installing/Removing the Optional Service Cards45
Installing an Optional Service Card in the Free SlotsIn the Main Unit, there are free slots for trunk/doorphone cards and free slots for extension cards.In the free slots for trunk/doorphone cards, you can install one each of the following cards: LCOT4, DPH2.In the free slots for extension cards, you can install one or more of the following card: SLC8.For details, refer to the description of each optional service card in "3.3.2 LCOT4 Card (KX-HT82480)","3.3.3 SLC8 Card (KX-HT82470)" and "3.3.4 DPH2 Card (KX-HT82460)".ABBA Trunk/Doorphone Card SlotsB Extension Card Slots1. Remove the dummy cover plate for the Free slot.Cut off any excess plastic in order to make the surface smooth.3.2.5 Installing/Removing the Optional Service Cards46
A(1)A Dummy Cover Plate(1) Cut here.CorrectIncorrectNoteWhen removing the dummy cover plate, use plastic nippers. We do not recommend using a knifesuch as a retractable utility knife.3.2.5 Installing/Removing the Optional Service Cards47
2. Position the card in the open slot, making sure that the tabs on the both sides of the card fit into place.Then, holding the card firmly in place, lower the rear end so that the holes of the card are aligned withthe screw holes.3. Insert the spacers (①) into the holes on the card, and tighten the spacers to secure the card.NoteWhen using an LCOT4 card with a DPH2 card, install the LCOT4 card in the bottom. 4. Connect cables to appropriate ports of the card. For details about pin assignments, refer to the appropri-ate section in "3.5 Connecting Extensions" and "3.6 Connecting Doorphones and Door Openers".NoteMake sure to connect cables after installing the card in the PBX, not before.3.2.5 Installing/Removing the Optional Service Cards48
Removing Optional Service Card from the Free Slot1. Loosen and remove the spacers (①).2. Holding the rear end of the card, pull the card in the direction of the arrows.3.2.5.1 Slot coversOnly remove the dummy cover plates when you are planning to install an optional service card. If you do notinstall an optional service card, insert a slot cover included with the option service card, as shown in thefollowing procedure.To insert a slot cover1. With the clip-side of the slot cover on the left, insert the right edge of the cover in the slot.AA Slot cover3.2.5 Installing/Removing the Optional Service Cards49
2. Push the left edge in until it clicks securely into place.To remove a slot cover1. Remove the front cover.Refer to "Opening the front cover" in "3.2.3 Opening/Closing the front cover".2. From the inside, push the tab of the slot cover to the right and push out the left edge of the slot cover.AA Tab3.2.6 Securing the Cables1. Pass the included strap through either of the 2 slits for securing cables according to your needs.AAA Slit3.2.6 Securing the Cables50
2. Bind the cables as shown.3. Close the cable cover. (For details, refer to "3.2.3 Opening/Closing the front cover".)Note•For safety reasons, do not stretch, bend, or pinch the cables.3.2.6 Securing the Cables51
•If you prefer, you can cut the other side of the cable cover and run the cables through that open-ing. For safety reasons, smooth the cut edges.•When there are too many cables to fully slide in the the cable cover, leave the cable cover slidopen, and tighten the screws with the cable cover in that position.CAUTIONFor safety reasons, fix the front cover and cable cover of the PBX with screws. 3.2.7 Placing the PBX on a DesktopWhen placing the PBX on a desktop, make sure to follow these instructions.WARNINGBe careful not to drop any components. Dropping components may damage them or cause an injury.CAUTION•When the PBX is placed on a desktop, make sure that the PBX is placed as indicated in the diagrambelow. Do not place it on its side or upside down.•Do not block the openings of the PBX. Allow space of at least 20 cm (8 in) above and 10 cm (4 in) atthe sides of the PBX.3.2.7 Placing the PBX on a Desktop52
Desk or Table3.2.8 Wall MountingWhen wall mounting the main unit, use the included screws.WARNING•Make sure that the wall that the unit will be attached to is strong enough to support approximately 5times the weight of the unit. If not, it is necessary for the wall to be reinforced.•Only use the wall-mounting equipment (screws and washers) included with the PBX.•Be careful not to drop any components. Dropping components may damage them or cause an injury.•Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocutionor to protect the PBX from the bad effects of external noise in the case of a lightning strike. (See"3.2.4 Frame Earth Connection".)CAUTION•Make sure to install all necessary optional service cards in the PBX before performing the wallmounting procedure. If it is necessary to install or remove a card, make sure to detach the PBX fromthe wall before installing or removing the card.•Do not block the openings of the PBX. Allow space of at least 20 cm (8 in) above, 10 cm (4 in) at thesides, and 10 cm (4 in) below the PBX.•Make sure that the surface behind the PBX is flat and free of obstacles, so that the openings on theback of the PBX will not be blocked.•If the PBX is not installed properly using the securing correct methods, the PBX may fall causingserious damage.•When driving the screws into the wall, be careful to avoid touching any metal laths, wire laths orplates in the wall.•When this product is no longer in use, make sure to detach it from the wall.NoteFor details about dimensions and weight of the PBX, see "2.3.1 General Description".Wall Mounting ProceduresCAUTIONDrive mounting screws into the wall. Be careful to avoid touching any metals laths, wire laths or metalplates in the wall.Mounting on a Wooden WallThe included screws may be used when mounting the main unit on a wooden wall.3.2.8 Wall Mounting53
1. Place the template (found on the last page of this manual) on the wall to mark the 2 screw positions.ABA TemplateB 225 mm (8-7 / 8 in)NoteWhen you print out the template, the distance on the paper output may deviate slightly from the indi-cated measurement. In this case, use the indicated measurement. 2. Install the screws and washers (included) to the wall.CC WasherDrive the screw to this point.Note•As indicated above, do not tighten the screw fully.•The pull-out strength of the installation area must be at least 294 N (30 kgf) per screw.•Do not block the operations of the cabinet. Allow space of at least 20 cm (8 in) above and 10 cm(4 in) at the sides of the cabinet.•Make sure that screw heads are the same distance from the wall.•Install the screw perpendicular to the wall.•Be careful not to drop the cabinet. 3.2.8 Wall Mounting54
3. Hook the main unit on the screw heads.Mounting on a ConcreteThe included screws may be used when mounting the main unit on a concrete or mortar wall. User suppliedanchor plugs are also necessary.1. Place the template (found on the last page of this manual) on the wall to mark the 2 screw positions.ABA TemplateB 225 mm (8-7 / 8 in)NoteWhen you print out the template, the distance on the paper output may deviate slightly from the indi-cated measurement. In this case, use the indicated measurement. 2. Drill holes in the wall as marked and fit the anchor plugs (not included) into the holes.CDEFC HammerD Anchor PlugE 6.4 mm (1/4 in)3.2.8 Wall Mounting55
F 29 mm (1-9 / 64 in) 3. Fit the washers on the screws, and drive the screws into the anchor plugs.Drive the screw to this point.Note•As indicated above, do not tighten the screw fully.•The pull-out strength of the installation area must be at least 294 N (30 kgf) per screw.•Do not block the operations of the cabinet. Allow space of at least 20 cm (8 in) above, 10 cm (4in) at the sides, and 10 cm (4 in) below the PBX.•Make sure that screw heads are the same distance from the wall.•Install the screw perpendicular to the wall.•Be careful not to drop the cabinet.4. Hook the main unit on the screw heads.3.2.9 Surge Protector InstallationCAUTIONPerforming surge protection is essential. Make sure to follow the instructions in this section.OverviewA massive electrical surge can be caused if lightning strikes a telephone cable 10 m (33 ft) above ground, orif a telephone line comes into contact with a power line. A surge protector is a device that is connected to atrunk to prevent potentially dangerous electrical surges from entering the building via the trunk and damag-ing the PBX and connected equipment.3.2.9 Surge Protector Installation56
To protect the system from electrical surges, we strongly recommend connecting the system to a surge pro-tector that meets the following specifications:–Surge arrestor type: 3-electrode arrestor–DC spark-over voltage: 230 V–Maximum peak current: at least 10 kAAdditionally, proper earthing is very important for the protection of the system (refer to "3.2.4 Frame EarthConnection").Many countries/areas have regulations requiring surge protection. Be sure to comply with all applicablelaws, regulations, and guidelines.InstallationTrunk TrunkEarthSurgeProtectorTrunkExtn.Extn.Extn.: Extension linePBXSLT FrameEarthTerminalBoardOutside InstallationExtn.Trunk Surge ProtectorTrunkTerminalBoardSurgeProtectorPBX(Main Building)Extn. Extn.EarthExtn.SLT(Another Building)SLTExtn.: Extension LineIf you install an extension outside of the building, the following precautions are recommended:a. Install the extension wire underground.b. Use a conduit to protect the wire.3.2.9 Surge Protector Installation57
NoteThe surge protector for an extension is different from that for trunks.Installation of an Earth RodTrunkPBXEarth Rod(Underground)Surge ProtectorEarthingWire1. Connect the earth rod to the surge protector using an earthing wire with a cross-sectional area of atleast 1.3 mm2.2. Bury the earth rod near the protector. The earthing wire should be as short as possible.3. The earthing wire should run straight to the earth rod. Do not run the wire around other objects.4. Bury the earth rod at least 50 cm (20 in) underground.Note•The above figures are recommendations only.•The length of earth rod and the required depth depend on the composition of the soil.3.2.10 Backup Battery ConnectionThe backup battery and Back-up Battery Cable provide a backup power supply to allow full use of the PBXin the event of a power failure. In case of power failure, the backup battery automatically maintains the pow-er to the PBX without interruption.User-supplied Items•Backup Battery: VRLA (Valve Regulated Lead Acid) 12 V DC × 1•Back-up Battery Cable: KX-A227WARNING•There is a danger of explosion if a backup battery is incorrectly replaced. Replace only with thesame or equivalent type recommended by the battery manufacturer. Dispose of used batteries ac-cording to the manufacturer’s instructions.•Make sure that you do not short the backup battery or cables.CAUTION•Make sure that the Back-up Battery Cable is securely fastened to both the backup battery and thePBX.•Make sure that the polarities of the backup battery and wiring are correct.•Use the correct type of Back-up Battery Cable for the PSU.3.2.10 Backup Battery Connection58
NoticeBe sure to comply with applicable local regulations (e.g., laws, guidelines).Note•The recommended maximum capacity is 28 Ah, to maintain effective battery charge.•The Back-up Battery Cable should not be exposed to direct sunlight. Keep the Back-up Battery Ca-ble and the backup battery away from heating appliances and fire. Place the backup battery in aventilated place.•For details about the backup battery, refer to the manual for the battery.Backup Power Supply DurationExamplesBattery Capacity Backup Power Supply Duration*128Ah 16 h*1 The duration may vary depending on the conditions.Connecting a Backup Battery1. Turn off the power switch.2. Connect the Back-up Battery Cable to the backup battery.DECABA FuseB Backup Battery CableC RedD BlackE Backup Battery (VRLA 12 V DC)3.2.10 Backup Battery Connection59
3.3 The Mother Board and Option Cards3.3.1 Mother BoardFunctionThe motherboard has the following functions preinstalled.•Support for up to 8 trunks (SIP trunks and analogue trunks combined)•Support for up to 24 extensions (SIP extensions and analogue extensions combined)The following types of connections are supported for connecting to SIP extensions, SIP trunks, and PCs onprivate IP networks.•LAN connection•Wireless network connectionThe following types of connections are supported for connecting to SIP trunks and external networks.•WAN connectionMountable Cards•4-Port Analogue Trunk Card (refer to "3.3.2 LCOT4 Card (KX-HT82480)")•8-Port Single Line Telephone Extension Card (refer to "3.3.3 SLC8 Card (KX-HT82470)")•2-Port Doorphone/Door Opener Card (refer to "3.3.4 DPH2 Card (KX-HT82460)")IFE(2)(3)D(1)A BEGCDFHA Extension slotB Trunk/Doorphone Free SlotC SLT8 InterfaceD LAN1 portE LAN2 / WAN2 portF WAN1 portG USB Port3.3 The Mother Board and Option Cards60
H CO4 InterfaceI LEDs(1) To LAN(2) To LAN/WAN(3) To WANNote•The maximum length of the CAT 5/CAT 5e cables to be connected to the mother board is 100 m(328ft).•For details about connecting to a LAN, refer to "3.12 LAN Connection".WARNINGA lithium battery is used in the mother board. There is a risk of explosion if the battery is replaced withthe incorrect type. Dispose of used batteries according to the manufacturer’s instructions.Pin AssignmentsLAN Port/WAN Port (10BASE-T/100BASE-TX) No.SignalNameInput (I)/Output(O)Function811 TPO+ O Transmit data+2 TPO- O Transmit data-3 TPI+ I Receive data+4-5 Reserved - -6 TPI- I Receive data-7-8 Reserved - -LAN Port/WAN Port (1000BASE-T) No.SignalNameInput (I)/Output(O)Function811 TRD0 (+) I/O Transmit and receive data 0 (+)2 TRD0 (-) I/O Transmit and receive data 0 (-)3 TRD1 (+) I/O Transmit and receive data 1 (+)4 TRD2 (+) I/O Transmit and receive data 2 (+)5 TRD2 (-) I/O Transmit and receive data 2 (-)6 TRD1 (-) I/O Transmit and receive data 1 (-)7 TRD3 (+) I/O Transmit and receive data 3 (+)8 TRD3 (-) I/O Transmit and receive data 3 (-)LED IndicationsIndication Colour DescriptionSTATUS Green PBX status indication3.3.1 Mother Board61
Indication Colour Description•OFF: Power Off•ON: Power On and running•Flashing (60/minute): Starting up/Logging in•Flashing (120/minute): Software is updating•Flashing (240/minute): During initialisation•Flashing (240/minute): Wi-Fi Protected Setup (WPS) inprogressAmber PBX status indication•Flashing (60/minute): Shutting down•Flashing (240/minute): Initialize switch pressedRed PBX status indication•ON: AlarmThe cause may be one of the following:–Alarm for an optional service card.•Flashing (240/minute): Initialise failedIndication Colour Description10BASE-T/100BASE-TX/1000BASE-TWAN LINK Green Link status indication•OFF: Off-line•ON: Linked normally•Flashing: In communication1000 Yellow Data transmission speed indication•OFF: Off-line/10 Mbps/100 Mbps•ON: 1000 MbpsWAN/LAN LINK Green Link status indication•OFF: Off-line•ON: Linked normally•Flashing: In communication1000 Yellow Data transmission speed indication•OFF: Off-line/10 Mbps/100 Mbps•ON: 1000 MbpsLAN LINK Green Link status indication•OFF: Off-line•ON: Linked normally•Flashing: In communication1000 Yellow Data transmission speed indication•OFF: Off-line/10 Mbps/100 Mbps•ON: 1000 Mbps3.3.1 Mother Board62
3.3.2 LCOT4 Card (KX-HT82480)Function4 analogue trunk ports with Caller ID (FSK/FSK with Call Waiting Caller ID [Visual Caller ID]/DTMF).(1)AA RJ11(1) To trunkAccessories and User-supplied ItemsAccessories (included): Spacer x 3, slot cover x 1User-supplied (not included): RJ11 connector, Copper wireNote•Power failure Transfer feature between LCOT and SLC is not supported.•To confirm the trunk connection, refer to "Confirming the Trunk Connection" in "3.8 Starting thePBX".3.3.3 SLC8 Card (KX-HT82470)Function8-port extension card for SLTs with Caller ID (FSK), Message Waiting Lamp control.(1)AA RJ11(1) To ExtensionAccessories and User-supplied ItemsAccessories (included): Spacer x 3, slot cover x 1User-supplied (not included): RJ11 connector, Copper wireNote•Power failure Transfer feature between LCOT and SLC is not supported.3.3.2 LCOT4 Card (KX-HT82480)63
3.3.4 DPH2 Card (KX-HT82460)FunctionA doorphone card for 2 doorphone and 2 door opener.(1)(2)(1) To Door opener(2) To DoorphoneAccessories and User-supplied ItemsAccessories (included): Spacer x 3, slot cover x 1User-supplied (not included): RJ11 connector, Copper wireNoteFor details about connecting to a doorphone and/or door opener, refer to "3.6 Connecting Doorphonesand Door Openers".3.3.4 DPH2 Card (KX-HT82460)64
3.4 Connecting Outside Trunks3.4.1 Connecting SIP TrunksA typical connection example is shown below for connecting to 2 SIP carriers simultaneously. For detailsabout connecting SIP trunks, refer to "Network Configuration" in the Programming Item List.1. Connecting via WAN1SIP Phone SIP PhonePBXWAN1Smartphone(Softphone)LANSIP Carrier-A SIP Carrier-B2. Connecting via both WAN1 and WAN2SIP Phone SIP PhonePBXSmartphone(Softphone)LANSIP Carrier-A SIP Carrier-BWAN2WAN13.4 Connecting Outside Trunks65
3. Connecting via an external routerSIP Phone SIP PhonePBXSmartphone(Softphone)LANSIP Carrier-A SIP Carrier-BRouterWAN4. Connecting via both WAN1 and an external routerPBX RouterSIP Carrier-A SIP Carrier-BWAN1 WANSmartphone(Softphone)SIP Phone SIP PhoneLANNote•Up to 2 SIP carriers can be connected to simultaneously.•Trunks ports 1 through 8 can be allocated to SIP carriers.•Each trunk port can be set to a SIP carrier or an analogue line.•Both of the WAN ports (WAN1 and WAN2) can be used for either SIP carrier connections (pri-vate network) or IP network connections (public network).•To identify which LAN/WAN port is being used for each SIP carrier when both WAN1 and WAN2are enabled, the routing information to each SIP Carrier must be retained.3.4.1 Connecting SIP Trunks66
3.4.2 Connecting Analogue TrunksConnection1. Insert the modular plugs of the telephone line cords (2-conductor wiring) into the outside (CO) line jacks.2. Connect the line cords to the terminal board or the modular jacks from the telephone company.Note•Each trunk port can be set to a SIP carrier or an analogue line.3.4.2 Connecting Analogue Trunks67
3.5 Connecting Extensions3.5.1 Connecting SIP ExtensionsA typical connection example for SIP extensions is shown below.The following features can be used with the connection example shown below.1. Setting IP addresses of SIP phone (automatic setting by DHCP)2. Setting the IP address and port of the connection destination main unit (automatic setting by DHCP Op-tion 66)3. Acquisition of SIP phone configuration data (distributed by main unit via HTTP)4. SIP registration to main unit (using SIP authentication data written in the configuration data)5. Firmware update functionsa. To connect to the Internet via the internal router1-1: LAN connection of internal router1-2: Connection via WAN of internal routerPBXLANInternetWAN1-1SIP Phone1-2Smartphone(Softphone)SIP PhoneSIP Phone Smartphone(Softphone)b. To connect to the Internet via an external router2-1: LAN connection of external router2-2: Connection via WAN of external router3.5 Connecting Extensions68
PBXLANInternetWANRouter2-1SIP Phone2-2Smartphone(Softphone)SIP PhoneSIP Phone Smartphone(Softphone)For Panasonic SIP devices (for compatible models, see Panasonic Web site)Relationships between registration (provisioning), firmware updates, and the installation environment areshown below. Note that each SIP phone extension can be set for whether or not to accept connections fromoutside networks.Function 1-1 1-2 2-1 2-21 Setting IP addresses toSIP phonesAutomatic(DHCP)Automatic ormanual(Depends onenvironment)Automatic ormanual(Depends onenvironment)Automatic ormanual(Depends onenvironment)2 IP address and portsettings for connectiondestination main unitAutomatic(DHCP Option66)N/A Manual(Phone's websettings)N/A3 Acquisition of SIPphone configurationdataAutomatic(SIP/HTTP)N/A Automatic(SIP/HTTP)N/A4 SIP registration to mainunitAutomatic(SIP)Manual*1*2(SIP)Automatic(SIP)Manual*1 *3(SIP)5 Firmware update Automatic(SIP/HTTP)N/A Automatic(SIP/HTTP)N/A*1 For general SIP phones, the SIP server address and port settings of the HTS824 are required.*2 Port forwarding settings for the SIP ports of the HTS824 internal router are required.*3 Port forwarding settings for the SIP ports of the external router are required.For non-Panasonic SIP devicesThe relationships of the setting environment are shown below.Function 1-1 1-2 2-1 2-21 Setting IP addresses toSIP phonesAutomatic(DHCP)Automatic ormanualAutomatic ormanualAutomatic ormanual3.5.1 Connecting SIP Extensions69
Function 1-1 1-2 2-1 2-2(Depends onenvironment)(Depends onenvironment)(Depends onenvironment)2 IP address and portsettings for connectiondestination main unitN/A N/A N/A N/A3 Acquisition of SIPphone configurationdataN/A N/A N/A N/A4 SIP registration to mainunitManual *1(SIP)Manual*1 *2(SIP)Manual *1(SIP)Manual *1*3(SIP)5 Firmware update N/A N/A N/A N/A*1 For general SIP phones, the SIP server address and port settings of the HTS824 are required.*2 Port forwarding settings for the SIP ports of the HTS824 internal router are required.*3 Port forwarding settings for the SIP ports of the external router are required.3.5.2 LAN Connections for IP TelephonesWhen an IP telephone is connected to the LAN and power is supplied for the first time, you will be promptedto set network parameters. The network parameters must be set for the IP telephone before it can be used.Connecting an IP Telephone to a Switching HubWhen connecting an IP telephone to the LAN, connect it to a switching hub.Note•Use an Ethernet straight cable with an RJ45 connector to connect the IP telephone to a switchinghub. The cable should be a CAT 5 (Category 5) or higher for 10BASE-T/100BASE-TX, or CAT 5e(Enhanced Category 5) or higher for 1000BASE-T.•When using the VLAN feature on the network, make sure that the switching hub to be connected isIEEE 802.1Q compliant and is configured for VLANs. In addition, the port of a switching hub that theIP telephone is connected to must be set to "Trunk" port, to allow VLAN tagging. Consult your net-work administrator for details.•Since an IP softphone is installed and operates on a PC, the PC must be connected to the LAN touse the IP softphone on the network.The diagram below is for connecting an P-SIP to a switching hub. For SIP phones, refer to the documenta-tion of your SIP phone.Example: KX-HDV2303.5.2 LAN Connections for IP Telephones70
A(1)A Ethernet Straight Cable(1) To a Switching HubConnecting an AC Adaptor to an IP TelephoneSome SIP phones comply with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available onyour network, these IP telephones can receive the necessary power supply from the network through thenetwork cable. In this case, an AC adaptor is not needed for the IP telephone. However, if PoE is not availa-ble, you will need to connect an AC adaptor to the IP telephone.NoteUse only the specified type of AC adaptor for each IP telephone. For details, refer to the documentationof your IP telephone.Example: KX-HDV230A(1)(2)A Ethernet Straight Cable(1) To a Switching Hub(2) To Wall Socket3.5.2 LAN Connections for IP Telephones71
Connecting a PC to an IP TelephoneYou can connect a PC to some IP telephones using the IP telephone’s secondary port. In this case, only asingle port from the LAN’s network interface (switching hub) is required to connect both the IP telephoneand PC to the LAN.Note•Use an Ethernet straight cable with an RJ45 connector to connect a PC to the IP telephone. Thecable should be a CAT 5 (Category 5) or higher for 10BASE-T/100BASE-TX, or CAT 5e (EnhancedCategory 5) or higher for 1000BASE-T.•Only a PC can be connected to the secondary port of an IP telephone. Other IP telephones or net-work devices such as routers or switching hubs, cannot be connected.•In cases where a PC is connected to the secondary port, if the IP telephone connection to the PBXis disconnected or reset, LAN communication to the PC will also be disrupted.3.5.3 Connecting Analogue Extensions Maximum CablingDistances of the Extension Wiring (Twisted Cable)Cableø 0.4 mm (26 AWG):ø 0.5 mm (24 AWG):ø 0.6 mm (22 AWG):MaximumDistance698 m (2289 ft)1128 m (3700 ft)1798 m (5898 ft)AA SLTNoticeThe maximum cabling distance may vary depending on the conditions.3.5.3 Connecting Analogue Extensions Maximum Cabling Distances of the Extension Wiring (Twisted Cable)72
3.6 Connecting Doorphones and Door OpenersUp to 2 doorphones (KX-T30865) and 2 door openers (user-supplied) can be installed.Maximum Cabling DistanceCableø 0.42 mm (25 AWG):ø 0.5 mm (24 AWG):ø 0.6 mm (22 AWG):MaximumDistance70 m (230 ft)113 m (371 ft)180 m (590 ft)ABCableø 0.65 mm (22 AWG):MaximumDistance150 m (492 ft)A DoorphoneB Door OpenerDoor opener current limit: 30 V DC/30 V AC, 3 A maximumInstalling the Doorphone (KX-T30865/KX-T7765)NoteThe illustrations shown in the installation procedure are based on the KX-T30865.1. Loosen the screw to separate the doorphone into 2 halves.PanasonicAA ScrewNote for KX-T7765 UsersWhen loosening/tightening the screw, do not scratch the cabinet wall with the driver shaft.BB Cabinet Wall2. Pass the wires through the hole in the base cover, and attach the base cover to a wall using 2 screws.3.6 Connecting Doorphones and Door Openers73
BB ScrewTo DPH2 CardNoteTwo kinds of screws are included with the doorphone. Please choose the appropriate kind for yourwall type.: when a doorphone plate has been fixed to the wall : when you wish to install the doorphone directly onto the wall3. Connect the wires to the screws located in the back cover.To DPH2 Card4. Re-attach the 2 halves and re-insert the screw.Connecting Doorphones (KX-T30865/KX-T7765)1. Connect the doorphone card to the terminal box using 4-conductor wiring and modular connectors.2. Connect the wires of doorphone 1 to the red and green screws on the appropriate terminal box.3. Connect the wires of doorphone 2 to the yellow and black screws on the appropriate terminal box.3.6 Connecting Doorphones and Door Openers74
Panasonic PanasonicDEFGHI JBCAA View of Doorphone Connector JackB Doorphone 2C Doorphone 1D Terminal BoxE YellowF RedG BlackH GreenI Doorphone 1J Doorphone 24-conductor wiring is required.Connecting Door Openers1. Use a flathead screwdriver to press and hold open the button below the terminal, and insert the wirecoming from the door opener into the terminal.3.6 Connecting Doorphones and Door Openers75
A BA Door Opener 2B Door Opener 1To the door openers2. Wrap the strap around all of the cords. (For details, refer to "3.2.6 Securing the Cables".)Note•We recommend using UL1015 wire or an equivalent for wiring. For users in except in U.S.A.•The wire should be between 0.45 mm and 1.1 mm in diameter excluding the coating. For usersin U.S.A only•We recommend using UL1015, 26 AWG to 22 AWG, or an equivalent wire for wiring.3.6 Connecting Doorphones and Door Openers76
3.7 Connection of PeripheralsLAN PortUSB PortPC Switching HubMaximum Distance100 m (328 ft)Maximum Distance100 m (328 ft)Maximum Distance 5 m (16 ft)USB Memory Device3.7.1 USB Interface for USB Memory DeviceThe PBX is equipped with a USB 2.0 interface. This interface provides communication between the PBXand user-supplied devices such as a USB memory device.Using a USB memory deviceA USB memory device can be used to backup and restore the system data of the PBX.The PBX supports USB memory devices that meet the following specifications:•File system: FAT•Maximum capacity: 32 GB•Maximum current: 500 mAFor details about backing up and restoring using a USB memory device, refer to "6.1 Tool—System DataBackup" in the Programming Item List.NoteDo not use a USB hub when connecting a USB memory device to the PBX.3.7 Connection of Peripherals77
3.8 Starting the PBXWARNINGMake sure that the AC outlet is properly earthed, then securely connect the 3-pin AC plug including theearthed pin.CAUTION•Use only the AC power cord included with the PBX.•Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground orwearing an earthing strap. Failure to do so may cause the PBX to malfunction due to static electrici-ty.•Once you have started the PBX, if you unplug the PBX, do not initialise it again as described in"System Initialisation Procedure". Otherwise, your programmed data will be cleared. To restart thePBX, refer to "6.1.4 Restarting the PBX".•The plug of power supply cordset is used as the main disconnect device. Ensure that the AC outletis located near the equipment and is easily accessible.Connecting the AC Power CordNoteFor safety reasons, do not stretch or pinch the AC power cord.System Initialisation ProcedureThe system can be reset to its original default state by pressing the Initialize switch while turning the systempower on.The system initialisation startup operation is as follows.•Turn on the system power and press and hold the Initialize switch (for 3 seconds).1. Initialize switch press and hold (3 seconds) recognised: Green (high-speed flashing at 120 flashes/minute)2. Initialize switch press and hold (3 seconds) confirmed: Amber (flashes 3 times)3. Initialise process and system startup process: Green (low-speed flashing at 60 flashes/minute)•When system initialisation is complete, operation begins (green LED illuminated).Performing a system initialisation returns the system data to its default settings.The memory state is also cleared.3.8 Starting the PBX78
CBAA Initialize switchB STATUS IndicatorC Power switchNote•After the PBX is initialised, you can restore system data to the PBX that has been backed up earlier.For details about backing up and restoring system data, refer to "Maintenance-[2-3]System Control-System Data Backup & Restore" in the Programming Item List." in the Programming Item List.•After the PBX is initialised, you must set up the mandatory settings required for the PBX with EasySetup Wizard. For details refer to "Connecting to Web Maintenance Console" and "3.9.4.1 Easy Set-up Wizard".•When a Backup Batteries is connected, make sure it is started as instructed in the documentation forthe Backup Batteries.Confirming the Trunk ConnectionAfter the PBX starts up, programme the PBX and connect trunks to the PBX.To confirm that the trunks are successfully connected, dial [*] [3] [7] + trunk number (3 digits) on an IP tele-phone, or press the IP telephone’s S-CO button. You will hear a dial tone if the trunk is available and con-nected.3.8 Starting the PBX79
3.9 Programming Information3.9.1 Overview of Web Maintenance ConsoleWeb Maintenance Console is designed to serve as an overall system programming reference for the PBX.You can programme and control the PBX over an IP network using Web Maintenance Console.This section describes programming basic items using Web Maintenance Console.スクリーンショット待ちNoteThe contents and design of the software are subject to change without notice.3.9.2 PC ConnectionThe Main Unit has a LAN port for PC to programme PBX. A PC can be connected through LAN connection.Port Default IP Address Default Subnet MaskLAN Port 192.168.0.101 255.255.255.03.9 Programming Information80
3.9.2.1 Direct ConnectionTo LAN PortLAN PortNoticeWhen connecting the PC to the LAN port, if the PC is set to obtain the IP address automatically, the IPaddress of the PC will be set to an appropriate IP address to establish a connection to the PBX.Note•Use an Ethernet cable with an RJ45 connector to connect a PC to the PBX.Connection via InternetRouterInternetPCWAN PortCAUTIONIt is strongly recommended to use TLS encrypted communication when the PC is accessing the PBX viathe Internet. To use TLS encryption, routers must have a port set up for https communication.NoteFor details about connecting a switching hub to the PBX, refer to "3.13 WAN Connection".3.9.2 PC Connection81
3.9.3 Starting Web Maintenance ConsoleSystem RequirementsFor the system requirements of the PC (operating system, hardware specifications, supported browsersetc.), refer to "3.9.3 Starting Web Maintenance Console" in the Programming Item List.Copyright for MD5This software uses the Source Code of RSA Data Security, Inc. described in the RFC1321 (MD5 Message-Digest Algorithm).Copyright (C) 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved.Licence to copy and use this software is granted provided that it is identified as the "RSA Data Security, Inc.MD5 Message-Digest Algorithm" in all material mentioning or referencing this software or this function.Licence is also granted to make and use derivative works provided that such works are identified as "de-rived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or refer-encing the derived work.RSA Data Security, Inc. makes no representations concerning either the merchantability of this software orthe suitability of this software for any particular purpose. It is provided "as is" without express or implied war-ranty of any kind.These notices must be retained in any copies of any part of this documentation and/or software.Connecting to Web Maintenance Console1. Connect the PC to the PBX:•Connect the PBX to a network with the LAN port and access the PBX from a PC in your LAN. Fordetails, refer to "3.9.2 PC Connection".2. Access Web Maintenance Console:LANConnection: Launch your Web browser and input the IP address of the PBX followed by the WebMaintenance Console port number into the address bar. The input method will differ according to thePC’s connection to the PBX. The default IP address for the LAN port of the PBX is 192.168.0.101, andthe default Web Maintenance Console port number is 80. Accordingly, the address to enter to connect tothe PBX for the first time will be as follows (enter the address exactly as shown):http://192.168.0.101Note•The default subnet mask for the LAN port is 255.255.255.0.Internet Connection (TLS Connection):When the PC is accessing the PBX from a connection over the internet, the use of TLS is strongly rec-ommended. When using a TLS encrypted connection, the default port is 443. The format of the addressto enter to connect to the PBX using a TLS encrypted connection will be as follows:https://xxx.xxx.xxx.xxx:yyy•"xxx.xxx.xxx.xxx" is the IP address of a device that can be accessed from the Internet, such as theIP address of a network router.•"yyy" is a port number. The network router’s port forwarding settings must be configured so that traf-fic arriving at port "yyy" is forwarded to the correct IP address and port of the PBX in the LAN.•Port forwarding settings must specify the IP address and the port number of the network router("xxx.xxx.xxx.xxx:yyy") to transfer the packets to the PBX in the LAN, so that the packets sent to theglobal IP address and specified port of the router will be transferred to the IP address and specifiedport of the PBX in the LAN.•Note the usage of "https" instead of "http".•If you connect to Web Maintenance Console using TLS, a security alert window is displayed. Followthe prompts to install a security certificate. The procedure may vary according to your browser.3.9.3 Starting Web Maintenance Console82
3. The Web Maintenance Console login screen is displayed. Log in with the Installer level account nameand the default Installer level account password to launch the Easy Setup Wizard. For details about theEasy Setup Wizard, see "3.9.4.1 Easy Setup Wizard".3.9.4 Programming the PBX3.9.4.1 Easy Setup WizardIn the Easy Setup Wizard, you will set up the mandatory settings required for the PBX.When you log in to Web Maintenance Console for a PBX that is in its initialised, factory default state, theEasy Setup Wizard for that PBX will launch automatically. You must log in using the Installer level accountname and password.–The Installer level account name is "INSTALLER".–The default Installer level account password is "1234".Set the following items in the setting screens.1. 1. Web MC Language2. Date & Time3. Line Access/Operator No.4. LAN Setting3.9.4 Programming the PBX83
3.10 Date and Time settingThe following items can be set for the date and time settings. For details about date and time settings, referto "PBX Configuration-[1-1]System-Date & Time-◆Date & Time" in the Programming Item List.•Automatic Time Adjustment•Daylight Saving Adjustment•Daylight Saving Time•Time Zone3.10 Date and Time setting84
3.11 Network and Router FunctionFollowing table describes networking functions and router functions. For details about data and time set-tings, refer to "2.1.1 PBX Configuration-[1-1]System-Date & Time" in the Programming Item List.Functions DescriptionWAN Interface 10/100/1000 Mbps EthernetLAN (Wired) Interface 10/100/1000 Mbps EthernetWireless LAN Interface IEEE 802.11b/g/nWLAN WEP64,WEP128/WPA/WPA2/MixedWPA/WPA2Automatic WLANChannel SelectionYesWLAN AssociationsFiltering (ACL)Yes (per SSID basis)WPS (Wi-Fi ProtectedSetup)YesLink Layer Protocols PPP Point-to-Point Protocol (PPP)PPP in HDLC-like FramingLink Control Protocol (LCP)Compression Control Protocol (CCP)PPP Internet Protocol Control Protocol (IPCP)PPP Authentication Protocols (PAP)PPP Challenge Handshake AuthenticationProtocol (CHAP)MS-CHAP v1/MS-CHAP v2PPP Encryption Control Protocol (ECP)PPPoEPPP Connection Keep AlivePPP DialOn DemandPPPoE relay from LAN Ethernet over WANEthernetBridging 802.1d LearningBridge and FilteringNetwork LayerProtocols IPv4 Networking Yes (IPv6 is not supported.)Multicast IGMPv3 & IGMPv2–Proxy–Snooping–HostNetwork CoreFunctions Static Routing YesFirewall Packet Filtering (IPv4, MAC address, portnumbers and protocols)Stateful Packet Inspection (SPI)DMZ hostBasic DoS Attack PreventionNAT/NAPT YesNATPass-through IPsec/IKE pass through3.11 Network and Router Function85
Functions DescriptionL2TP Pass throughQuality of Service DiffServ for IP-QoS.AF/EFPriority Queueing/Weighted FairQueuing (WFQ)Random Early Discard (RED)/Drop-Tail (DT)WLAN QoS supported throughWMM(IEEE802.11e).NetworkingApplicationsDHCP DHCPv4NTP NTP ClientDNS DNSv4DNS Proxy or Relay YesDynamicDNS (DDNS) YesTFTP TFTP ServerFTP FTP ServerTelnet Server Telnet ServerHTTP Server HTTP-1.0, Secured-HTTP (HTTPs)3.11 Network and Router Function86
3.12 LAN Connection3.12.1 Wired LAN ConnectionThe PBX is equipped with a LAN port for connecting to a LAN so that IP telephones (SIP phones) and PCscan be connected on a private IP network. When the PBX is connected to the LAN for the first time, youmust assign IP addressing information to the PBX. See "Network Configuration" in the Programming ItemList.Connecting the Main Unit to the Wired LANSIP PhoneSwitching HubLAN PortPCConnection for 10BASE-T/100BASE-TX Switching Hub PBX (LAN Port) Signal Name Pin No. Pin No. Signal Name TX+ 1 1 RX+TX− 2 2 RX−RX+ 3 3 TX+RX− 6 6 TX− Connection for 1000BASE-T Switching Hub PBX (LAN Port) Signal Name Pin No. Pin No. Signal Name TRD0 (+) 1 1 TRD0 (+)TRD0 (−) 2 2 TRD0 (−)TRD1 (+) 3 3 TRD1 (+)3.12 LAN Connection87
TRD2 (+) 4 4 TRD2 (+) TRD2 (−) 5 5 TRD2 (−) TRD1 (−) 6 6 TRD1 (−) TRD3 (+) 7 7 TRD3 (+) TRD3 (−) 8 8 TRD3 (−) Note•Use an Ethernet cable with an RJ45 connector for connection to a switching hub. The cable shouldbe a CAT 5 (Category 5) or higher for 10BASE-T/100BASE-TX, or CAT 5e (Enhanced Category 5)or higher for 1000BASE-T.•Make sure that all CAT 5/CAT 5e cables in use are not over 100 m (328 ft) in length.•Make sure to set the port of the switching hub that connects to the card to operate under "Auto Ne-gotiation" mode.•Make sure to create a spanning tree for LAN connection in order to prevent loops from occurring in amulti-bridged environment. Otherwise, some packets may circulate for long periods of time andeventually PBX performance system may degrade.•When using the VLAN feature on the network, make sure that the PBX is connected to a layer 2switch that is IEEE 802.1Q compliant, and that is configured for VLANs. In addition, the port of theswitching hub to which the PBX is connected must be set to "Untagged". Consult your network ad-ministrator for details.3.12.2 Wireless LAN ConnectionConnecting the Main Unit to the Wireless LANSmartphone(Softphone)PC1. Perform settings for the Wireless LAN connection of the HTS Series.Change the SSID and the Passphrase.Also change other settings as necessary.For details about the Wireless LAN Connection, refer to "Network Configuration-6.Wireless" in the Pro-gramming Item List.2. Wireless extension connectionsSelect one of the following connection methods for using the Wi-Fi function of the wireless extension.a. Connection using the WPS button•Refer to the instruction manual of the wireless extension and configure it to enable WPS.•Press and hold the WPS button on the side of the HTS Series unit for 3 seconds. (STATUS Indi-cator : Green flashing (240/minute) - Wi-Fi Protected Setup (WPS) in progress)3.12.2 Wireless LAN Connection88
•Press the WPS setting button on the wireless extension for the specified amount of time.b. Connection using PIN code inputThere is a connection method where the PIN code set at the HTS Series unit is input into the wire-less extension, and a connection method where the PIN code set at the wireless extension is inputinto the HTS Series unit. The procedure described here is for inputting the PIN code set at the HTSSeries unit into the wireless extension.•Input the PIN code as the HTS Series' Current Router PIN. For details about the Wireless LANConnection, refer to "Network Configuration-6.Wireless" in the Programming Item List.•Refer to the instruction manual of the wireless extension and register the PIN code set in theHTS Series unit to the wireless extension.•Click the "Connect" button of the HTS Series unit.•Perform PIN code receiving using the wireless extension.c. Connection using manual settingsManually set the necessary settings on the wireless extension. Use the settings of the HTS Seriesunit for setting the wireless extension's settings.SSIDSecurity typePassphraseCAUTION•If settings related to security are not performed, the following problems may occur.–Transmission contents may be intercepted by a third party.–There may be an illegal system intrusion by a third party.Note that according to wireless LAN specifications, it is possible to break through the security settingsusing special methods. Therefore, use security settings with a full understanding of them.NoteFor details about what values to use for configuring the protocol for specifying an IP address, consult thenetwork administrator.3.12.2 Wireless LAN Connection89
3.13 WAN ConnectionDescriptionThe following protocols are supported for setting the IP address of the WAN interface.WAN Type DescriptionDynamic IP Address Retrieves an IP address dynamically from your service provider.Static IP Address Sets a static IP address.PPPoE Obtains an IP address dynamically from a PPPoE server.You can confirm the current connection status of the WAN interface in Web Maintenance Console.For details about the WAN Status, refer to "Network Configuration-[3-6]WAN Status" in the ProgrammingItem List.Conditions•If the protocol for setting the IP address is changed, you must perform a System Reset and restart thePBX before the setting can be applied.•When the built-in router is active, it serves as the default gateway on the LAN-side of the network. Thegateway address distributed by the DHCP feature will be changed to the LAN port’s IP address.•For details about what values to use for configuring the protocol for specifying an IP address, consult thenetwork administrator.3.13 WAN Connection90
Section 4Confirming ConnectionsThis section describes the basic checks and operationmethods following PBX installation for making and re-ceiving calls to and from extensions and outside lines.91
4.1 Making and Receiving CallsThe following is a description of the basic checks and operation methods following PBX installation for mak-ing and receiving calls to and from extensions and outside lines.4.1.1 Calling Another ExtensionTo call an extension (Intercom Call)–Follow the operation procedure described below.1. Off-hook. (Dial tone is heard.)2. Dial extension number.3. Talk4.1.2 Calling an Outside PartyYou have to seize an outside line before dialling an outside phone number because external calls are madevia your PBX.–Follow the operation procedure described below.1. Off-hook. (Dial tone is heard.)2. Enter the outside line group access number (8xx). (Dial tone is not heard.)xx : outside line group number(01-08)Confirm all ports for the connected trunk lines.3. Dial outside phone number.4. Talk4.1.3 Answering Calls–Follow the operation procedure described below.1. Off-hook.2. Talk.Note–If a call cannot be made or answered using the above procedures, refer to "6 Troubleshooting".4.1 Making and Receiving Calls92
Section 5MaintenanceThis section describes maintenance procedures.93
5.1 System Data Backup and RestoreA PBX’s system data can be backed up to a USB memory device inserted into the PBX’s USB port or to aPC in the PBX’s LAN network. At a later time, the backed up data can be restored to the PBX. To back up the system data to a USB memory device•Insert a USB memory device into the USB port of the PBX.•For details about backing up the system data to a USB memory device, refer to "Maintenance-[2-3]Sys-tem Control-System Data Backup-◆System Data Backup" in the Programming Item List.Note•The USB memory device must be compatible for use with the PBX. For details, refer to"3.7 Connection of Peripherals". Restoring backed up data from a USB memory device to a PBX•For details about restoring backed up data stored on a USB memory, refer to "Maintenance-[2-3]SystemControl-System Data Backup-◆System Data Restore" in the Programming Item List.Note•Data cannot be restored in the following cases.–The USB memory device hardware is faulty.–The data on the USB memory device has become corrupted.–The USB memory device is removed from the USB port of the PBX during the restorationprocess.•After a system data restore, the main unit must be restarted using the Web Maintenance Con-sole. To back up the system data to a PC•For details about backing up the system data to a PC, refer to "Maintenance-[2-3]System Control-Sys-tem Data Backup-◆System Data Backup" in the Programming Item List.Restoring backed up data from a PC to a PBX•For details about restoring backed up data stored on a PC, refer to "Maintenance-[2-3]System Control-System Data Backup-◆System Data Restore" in the Programming Item List.Note•After a system data restore, the main unit must be restarted using the Web Maintenance Con-sole. Regular Automatic Backup FeatureThe PBX regularly backs up the system data every 30 minutes.The backup file is saved in the "Panasonic" folder in the internal memory of the main unit.5.1 System Data Backup and Restore94
5.2 Software UpgradingObtaining software updates (downloading the update to the PBX) can be done manually via Web Mainte-nance Console. In this case, software updates can be obtained from a USB memory device connected tothe PBX, or a PC that can access Web Maintenance Console.Installing an update can be done either manually via Web Maintenance Console, or on a set schedule.The software of the following types of devices and components can be updated:Data Type DescriptionMain software data Operating system data area on the PBX’s mother board.SIP extension software data*1 Firmware of supported SIP extensions*1 Only Panasonic telephones are supported. For details about a specific telephone, refer to the telephone's documentation.Note•The software version of the mother board can be confirmed through system programming.•For details, refer to "Maintenance-[2-1]System Control-Firmware Transfer to PBX" in the Program-ming Item List.•For details, refer to "Maintenance-[2-2]System Control-Firmware Update to PBX" in the Program-ming Item List.5.2 Software Upgrading95
5.3 System Initialisation ProcedureThe system data can be returned to its initial state by following the procedure below.1. While pressing and holding the Initialize Switch, turn the power ON. The LED will light amber.2. Continue holding down the Initialize Switch (to confirm the holding). The LED will flash amber at a rate of240 flashes/minute.3. Initialization begins. The LED will flash green at a rate of 240 flashes/minute.4. At this time the Initialize Switch may be released.5. Operation begins in the initialised state. The LED will light green.All data will be erased. Data that is erased includes Unified Messaging data, call logs, etc. The settingsfor the PBX as well as all optional service cards will be initialised to their default values.Note•After the PBX is initialised, you can restore system data to the PBX that has been backed upearlier. For details about backing up and restoring system data, refer to "5.1 System Data Back-up and Restore".•After the PBX is initialised, you must set up the mandatory settings required for PBXs. For de-tails refer to "3.9.4.1 Easy Setup Wizard".5.3 System Initialisation Procedure96
Section 6TroubleshootingThis section provides information on the PBX and tele-phone troubleshooting.97
6.1 Troubleshooting6.1.1 InstallationPROBLEM PROBABLE CAUSE SOLUTIONYou cannot make/receivecalls via an IP network.•Mother boardmalfunction•Replace the mother board (be sure to turnoff the PBX when replacing).•Poor connection •Make sure that an 8-pin twisted pair cableis used for connection.•Make sure that none of the CAT 5/CAT 5ecables in use are over 100 m (328 ft) inlength.•Make sure that a straight cable is used forconnection to a switching hub.•Network malfunction •Make sure that all network devices in useare switched on.•Make sure that there is no unwantedfirewall in the IP network.SIP phones do not operate. •Mother boardmalfunction•Replace the mother board (be sure to turnoff the PBX when replacing).•SIP phone notregistered•Register the corresponding SIP phone.•SIP phonemalfunction•Replace the SIP phone.•Poor connection •Make sure that an 8-pin twisted pair cableis used for connection.•Make sure that none of the CAT 5/CAT 5ecables in use are over 100 m (328 ft) inlength.•Make sure that a straight cable is used forconnection to a switching hub.•Network malfunction •Make sure that all network devices in useare switched on.•Make sure that the SIP phone is notblocked by the firewall or other networkdevices.Extensions do not operate. •Extension cardmalfunction•Replace the corresponding card.•Poor connectionbetween the PBXand the extension•Take the extension and plug it into thesame extension port using a shorttelephone cord. If the extension works,then the connection between the PBX andthe extension must be repaired.•Extensionmalfunction•Take the extension and plug it into anotherextension port that is working. If the6.1 Troubleshooting98
PROBLEM PROBABLE CAUSE SOLUTIONextension does not work, replace theextension.The PBX does not operateproperly.•Restart the PBX (refer to "6.1.4 Restartingthe PBX").•Turn off the power switch, and then turn itback on.•Turn off the power switch, and then unplugthe PBX. After 5 minutes, plug the PBXback in, and turn the power switch backon.Noise on external paging. •Induced noise on thewire between thePBX and theamplifier.•Use a shielded cable as the connectionwire between the PBX and amplifier. Ashort shielded cable is recommended.The STATUS indicator onthe front of the cabinetturns on red.•A major system erroroccurs in the PBX.See the error log using Web MaintenanceConsole.The LINK indicator of themother board does not turnon.•Mother boardmalfunction•Replace the mother board (be sure to turnoff the PBX when replacing).•Poor connection. •Make sure that an 8-pin twisted pair cableis used for connection.•Make sure that none of the CAT 5/CAT 5ecables in use are over 100 m (328 ft) inlength.•Make sure that a straight cable is used forconnection to a switching hub.•Network malfunction •Make sure that all network devices in useare switched on.6.1.1 Installation99
6.1.2 ConnectionNoNoCan you dialan extension?Can you dialout on a trunk?YesConnection between the PBX and an SLT:SOLUTIONCAUSEThe T/R is connected to the D1/D2. Use the correct cord (the inner 2 wires are for T/R).If a telephone equipped with an A-A1 relay is connected to the PBX, setthe A-A1 relay switch of the telephone to "OFF".PBXTRTRExtensionConnection between the PBX and an SLT that is polarity-sensitive:SOLUTIONCAUSEThe "T" is connected to the "R". Reverse the connections of the T/R.PBXTRTRExtensionConnection between the trunk and the PBX:SOLUTIONCAUSETrunk is connected to the T2/T1. Reconnect the trunk to the T1/R1 or T2/R2 of the telephone jack using 2-conductor wiring.PBXTRTRExtensionTrunk is connected to the T2/R1.PBXTRTRExtension6.1.3 OperationNoteFor devices connected to a PBX other than the Main Unit, refer to the Troubleshooting for that PBX.6.1.2 Connection100
PROBLEM PROBABLE CAUSE SOLUTION•Cannot set the IPaddress, subnet maskaddress, and PBX IPaddress to the SIPPhone.•An unusable value isbeing set.•Set an IP address within the valid range.IP address of the SIP Phone/PBX:"1.0.0.0" to 223.255.255.255 Subnet maskaddress: 0–255.0–255.0–255.0–255(except 0.0.0.0 and "255.255.255.255")•Cannot register the SIPPhone.•The necessarynetwork parametersare not set to the SIPPhone.•When not using the DHCP Server featureor an external DHCP server, set the IPaddress, subnet mask address, and enterthe PBX IP address. If necessary, alsoenter the IP address of the defaultgateway.•When using the DHCP Server feature oran external DHCP server, enter the PBXIP address.•The SIP Phone cannotconnect to the PBX.•The wrong IPaddress, subnetmask address, PBXIP address, or defaultgateway addresswas entered.•Check each parameter and enter thecorrect value.•The Ethernet cable isnot connectedcorrectly.•Check the Ethernet cable connections.•The DHCP server isnot active.•Restart the external DHCP server.•Confirm whether the DHCP Server featureis enabled.•Disable DHCP and re-enter settings asappropriate.•Whenever you try tomake calls using a SIPphone, a busy tone isheard.•The status of the portthat the SIP phone isconnected to is Outof Service.•Change the port status from Out of Serviceto In Service using Web MaintenanceConsole.•The SIP Phone doesnot ring.•The ringer volume isoff.•Turn on the ringer volume.The status of the portproperty of an SLTextension is FAULT.•The telephone is off-hook.Put the telephone on-hook and restart thePBX.•There is a problem inthe wiring.Disconnect all cabling between the PBX andSLTs, and restart the PBX.After restarting, if operation is normal, there isprobably a problem in the wiring orconnection. (For example, there might be ashort circuit in the switchboard or cabling.)•The SLT circuitry isdamaged.Consult a certified dealer.6.1.3 Operation101
6.1.4 Restarting the PBXIf the PBX does not operate properly, restart the PBX using Web Maintenance Console. Before restartingthe PBX, try the system feature again to confirm whether there definitely is a problem or not.Note•Restarting the PBX causes the following:–Camp-on is cleared.–Calls on hold are terminated.–Calls on exclusive hold are terminated.–Calls in progress are terminated.–Call park is cleared.Other data stored in memory, except the above, are not cleared.OperationFor details about DHCP server setting, refer to "Maintenance-[4-2]System Reset-◆System Reset" in theProgramming Item List.6.1.4 Restarting the PBX102
Section 7AppendixThis section provides information about System PromptLanguages and the revision history.103
7.1 System Prompt LanguagesNote•The following abbreviations are used in the language file names:–UK: United Kingdom–US: United States–LA: Latin America–CA: Canada–BR: Brazil•No. 1 is set by default. For details, see "PBX Configuration-[1-6]System Options- ◆Prompt Language" inthe Programming Item List.System prompt languages stored in the System MemoryKX-HTSSeriesSuffixAG AL BR HK US MLNo.1(Primary)LA-Spanish UK-English BR-PortugueseUS-English US-English US-EnglishNo.2 US-English US-English Mandarin LA-Spanish MandarinNo.3 TaiwanMandarin TaiwanMandarinNo.4 Cantonese CantoneseNo.5 No.1 (Primary) NZ RU SA BXNo.1(Primary)UK-English Russian UK-English US-EnglishNo.2 Ukrainian LA-SpanishNo.3 US-EnglishNo.4No.57.1 System Prompt Languages104
TEMPLATE FOR WALL MOUNTING1. Copy or print this template and place it on thewall.2. Install the screws as marked. If you mount themain unit on a concrete, fit anchor plugs(notincluded) into the wall beforehand.3. Hook the unit onto the screw heads.Note•Make sure to set the print size tocorrespond with the size of this page.•If the dimensions of the paper output stilldeviate slightly from the measurementsindicated here, use the measurementsindicated here. A 225mm (8-7 / 8 in)(1) Install a screw here.(1)A(1)7.1 System Prompt Languages105
0197 The KX-HTS32NE is designed to interwork with the:•Analogue Public Switched Telephone Network (PSTN) of Europe-an countriesPanasonic System Networks Co., Ltd. declares that the KX-HTS32NE is in compliance with theessential requirements and other relevant provisions of Radio & Telecommunications TerminalEquipment (R&TTE)Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in thismanual are available for download by visiting:http://www.ptc.panasonic.eu
For Future ReferencePlease print, record, and retain the following information for future reference.NoteThe serial number of this product can be found on the label affixed to the unit. You should record themodel number and the serial number of this unit as a permanent record of your purchase to aid inidentification in the event of theft.Panasonic System Networks Co., Ltd.1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, JapanWeb Site: http://www.panasonic.net/Copyright:This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced forinternal use only. All other reproduction, in whole or in part, is prohibited without the written consent ofPanasonic System Networks Co., Ltd. © Panasonic System Networks Co., Ltd. 2015PNQX7549ZA PM0715HH0

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