Panasonic of North America 96NKX-TG1031 Cordless Telephone Base User Manual

Panasonic Corporation of North America Cordless Telephone Base

User manual

This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your telephone service provider.Please read these Operating Instructions before using the unit and save for future reference.For assistance, visit our website:http://www.panasonic.com/help for customers in the U.S.A. or Puerto Rico.Charge the handset batteries for 7 hours before initial use.Operating Instructions Expandable Digital Cordless Answering System with 2 HandsetsModel No. KX-TG1032with 3 HandsetsModel No. KX-TG1033with 4 HandsetsModel No. KX-TG1034Model shown is KX-TG1032.Temporary Confidential
Table of Contents2For assistance, please visit http://www.panasonic.com/helpIntroductionProduct information . . . . . . . . . . . . . . 3Accessory information. . . . . . . . . . . . 4Important safety instructions . . . . . . . 5For best performance . . . . . . . . . . . . 7PreparationSetting up the base unit. . . . . . . . . . . 8Setting up the handset . . . . . . . . . . . 8Controls. . . . . . . . . . . . . . . . . . . . . . 11Display. . . . . . . . . . . . . . . . . . . . . . . 12Setting the unit before use . . . . . . . 13Making/Answering CallsMaking calls. . . . . . . . . . . . . . . . . . . 14Answering calls . . . . . . . . . . . . . . . . 14Useful features during a call . . . . . . 15PhonebookHandset phonebook . . . . . . . . . . . . 16Copying handset phonebook items. 17Caller ID ServiceUsing Caller ID service . . . . . . . . . . 18Caller list . . . . . . . . . . . . . . . . . . . . . 18ProgrammingProgrammable settings . . . . . . . . . . 20Answering SystemAnswering system . . . . . . . . . . . . . . 23Turning the answering system on/off . . . . . . . . . . . . . . . . . . . . . . . . 23Greeting message. . . . . . . . . . . . . . 24Listening to messages using the base unit . . . . . . . . . . . . . . . . . . . . . . . . . 25Listening to messages using the handset . . . . . . . . . . . . . . . . . . . . . . 25Remote operation . . . . . . . . . . . . . . 26Answering system settings . . . . . . . 28Voice Mail ServiceUsing Voice Mail service . . . . . . . . . 30Multi-unit OperationIntercom . . . . . . . . . . . . . . . . . . . . . 31Transferring calls between handsets, conference calls . . . . . . . . . . . . . . . 31Registering a handset . . . . . . . . . . . 32Useful InformationWall mounting . . . . . . . . . . . . . . . . . 33Belt clip . . . . . . . . . . . . . . . . . . . . . . 34Headset (optional). . . . . . . . . . . . . . 34Error messages. . . . . . . . . . . . . . . . 35Troubleshooting . . . . . . . . . . . . . . . 36FCC and other information . . . . . . . 40Specifications . . . . . . . . . . . . . . . . . 43Customer services . . . . . . . . . . . . . 44Warranty . . . . . . . . . . . . . . . . . . . . . 45IndexIndex . . . . . . . . . . . . . . . . . . . . . . . . 47Temporary Confidential
IntroductionFor assistance, please visit http://www.panasonic.com/help 3Product informationThank you for purchasing a Panasonic cordless telephone.These operating instructions can be used for the following models:Expanding your phone systemYou can expand the phone system by registering optional handsets to a single base unit. LA maximum of 6 total handsets (included and optional) can be registered to a single base unit.Handset (optional): KX-TGA101KX-TG1032 KX-TG1033KX-TG1034Temporary Confidential
Introduction4For assistance, please visit http://www.panasonic.com/helpAccessory informationIncluded accessories*1 The handset cover comes attached to the handset.Additional/replacement accessoriesSales and support informationLTo order additional/replacement accessories, call 1-800-332-5368.LTTY users (hearing or speech impaired users) can call 1-866-605-1277.No.Accessory item Order number QuantityKX-TG1032S KX-TG1033S KX-TG1034S1AC adaptor for base unitPQLV207V 1 1 12Telephone line cord PQJA10075Z 1 1 13Wall mounting adaptorPQKL10088Z1 1 1 14Battery HHR-55AAAB 4 6 85Handset cover*1PQYNTG1032SR2346Belt clipPQKE10456Z22347ChargerPQLV30053ZS1238AC adaptor for charger123123 4 567Accessory item Order numberRechargeable nickel metal hydride (Ni-MH) batteryHHR-55AAABAccessory handset with charger KX-TGA101Headset KX-TCA60, KX-TCA86, KX-TCA88HA, KX-TCA92, KX-TCA93, KX-TCA94, or KX-TCA95T-adaptor KX-J66Temporary Confidential
IntroductionFor assistance, please visit http://www.panasonic.com/help 5Important safety instructionsWhen using the product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury.1. Read all instructions carefully.2. Follow all warnings and instructions marked on the product.3. Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. Use a moist cloth for cleaning.4. Do not use the product near water, for example near a bathtub, wash bowl, kitchen sink, etc.5. Place the product securely on a stable surface. Serious damage and/or injury may result if the product falls.6. Do not cover slots and openings on the product. They are provided for ventilation and protection against overheating. Never place the product near radiators, or in a place where proper ventilation is not provided.7. Use only the power source marked on the product. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.8. Do not place objects on the power cord. Install the product where no one can step or trip on the cord.9. Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.10. Never push any objects through slots in the product. This may result in the risk of fire or electric shock. Never spill any liquid on the product.11. To reduce the risk of electric shock, do not disassemble the product. Take the product to an authorized service center when service is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the product is subsequently used.12. Unplug the product from power outlets and take to an authorized service center when the following conditions occur:A. When the power cord is damaged or frayed.B. If liquid has been spilled into the product.C. If the product has been exposed to rain or water.D. If the product does not work normally by following the operating instructions. Adjust only controls covered by the operating instructions. Improper adjustment may require extensive work by an authorized service center.E. If the product has been dropped or physically damaged.F. If the product exhibits a distinct change in performance.13. During thunderstorms, avoid using telephones except cordless types. There may be a remote risk of an electric shock from lightning.14. Do not use the product to report a gas leak, when in the vicinity of the leak.SAVE THESE INSTRUCTIONSTemporary Confidential
Introduction6For assistance, please visit http://www.panasonic.com/helpWARNING:LTo prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.LUnplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211-PANA (1-800-211-7262).CAUTION:InstallationLNever install telephone wiring during a lightning storm.LNever install telephone line jacks in wet locations unless the jack is specifically designed for wet locations.LNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.LUse caution when installing or modifying telephone lines.LDo not touch the plug with wet hands.LThe AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.BatteryTo reduce the risk of fire or injury to persons, read and follow these instructions.LUse only the battery(ies) specified.LDo not mix old and new batteries.LDo not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions.LDo not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.LExercise care when handling the battery(ies). Do not allow conductive materials such as rings, bracelets or keys to touch the battery(ies), otherwise a short circuit may cause the battery(ies) and/or the conductive material to overheat and cause burns.LCharge the battery(ies) provided, or identified for use with the product only, in accordance with the instructions and limitations specified in this manual.MedicalLConsult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of 1.92 GHz to 1.93 GHz, and the power output is 125 mW (max.).) Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.Temporary Confidential
IntroductionFor assistance, please visit http://www.panasonic.com/help 7For best performanceBase unit location/avoiding noiseThe base unit and other compatible Panasonic units use radio waves to communicate with each other.LFor maximum coverage and noise-free communications, place your base unit:– at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment.– away from electronic appliances such as TVs, radios, personal computers, wireless devices or other phones.– avoid facing radio frequency transmitters, such as external antennas of mobile phone cell stations (avoid putting the base unit on a bay window or near a window).LCoverage and voice quality depends on the local environmental conditions.LIf the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.EnvironmentLKeep the product away from electrical noise generating devices, such as fluorescent lamps and motors.LThe product should be kept free from excessive smoke, dust, high temperature, and vibration.LThe product should not be exposed to direct sunlight.LDo not place heavy objects on top of the product.LWhen you leave the product unused for a long period of time, unplug the product from the power outlet.LThe product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 5 °C (41 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.LThe maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.LOperating the product near electrical appliances may cause interference. Move away from the electrical appliances.Routine careLWipe the outer surface of the product with a soft moist cloth. Do not use benzine, thinner, or any abrasive powder.Temporary Confidential
Preparation8For assistance, please visit http://www.panasonic.com/helpSetting up the base unitConnecting the AC adaptor and telephone line cordConnect the telephone line cord until it clicks into the base unit and telephone line jack (A). Connect the AC adaptor cord (B) by pressing the plug firmly (C).LUse only the included Panasonic AC adaptor PQLV207.Note:LThe AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)LThe AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.LThe unit will not work during a power failure. We recommend connecting a corded telephone to the same telephone line or to the same telephone line jack using a Panasonic T-adaptor (page 4).If you subscribe to a DSL servicePlease attach a noise filter (contact your DSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following:– Noise is heard during conversations.– Caller ID features do not function properly.Setting up the handsetConnecting the AC adaptorLUse only the included Panasonic AC adaptor PQLV207.To single-line telephone jack (RJ11C)AB(120 V AC, 60 Hz)HookCNoise filterTo single-line telephone jack (RJ11C)(120 V AC, 60 Hz)Fasten the AC adaptor cord to prevent it from being disconnected.Bottom of the chargerHooksHooksTemporary Confidential
PreparationFor assistance, please visit http://www.panasonic.com/help 9Battery installation/replacement1Press the notch of the handset cover firmly, and slide it in the direction of the arrow. LWhen replacing batteries, remove the old batteries positive (S) terminal first.2Insert the batteries negative (T) terminal first. Close the handset cover.Important:LUse only Ni-MH batteries AAA (R03) size.LDo not use alkaline/manganize/Ni-Cd batteries.LInstall the batteries in proper order (S, T), matching the correct polarity.LUse only the rechargeable Panasonic batteries noted on page 4, 6.LWipe the battery ends (S, T) with a dry cloth.LWhen installing the batteries, avoid touching the battery ends (S, T) or the unit contacts.Attention:A nickel metal hydride battery that is recyclable powers the product you have purchased.Please call 1-800-8-BATTERY (1-800-822-8837) for information on how to recycle this battery.Battery chargePlace the handset on the base unit or charger for 7 hours before initial use.LWhile charging, “Charging” is displayed. When the batteries are fully charged, “Charge completed” is displayed.Base unit:Charge contactsTemporary Confidential
Preparation10 For assistance, please visit http://www.panasonic.com/helpCharger:Note:LIt is normal for the handset to feel warm during charging.LIf you want to use the handset immediately, charge the batteries for at least 15 minutes.LTo ensure that the batteries charge properly, clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is subject to the exposure of grease, dust, or high humidity.Battery levelNote:LWhen the batteries need to be charged, the handset beeps intermittently during use.Panasonic battery performanceNote:LBattery operating time may be shortened over time depending on usage conditions and surrounding temperature.LBattery power is consumed whenever the handset is off the base unit or charger, even when the handset is not in use.LAfter the handset is fully charged, displaying “Charge completed”, it may be left on the base unit or charger without any ill effect on the batteries.LThe battery level may not be displayed correctly after you replace the batteries. In this case, place the handset on the base unit or charger and let it charge for 7 hours.Battery icon Battery level5Fully charged6Medium7LowFlashing: needs to be recharged.8EmptyCharge contactsOperation Operating timeWhile in use (talking)Up to 17 hoursWhile not in use (standby)Up to 7.5 daysTemporary Confidential
PreparationFor assistance, please visit http://www.panasonic.com/help 11Symbols used in these operating instructions ControlsBase unit ASpeakerB{<} (REPEAT)C{>} (SKIP)D{ANSWER ON} ANSWER ON indicatorE{STOP}F{ERASE}G{MESSAGE}MESSAGE indicatorHVOLUME {>} {<}I{LOCATOR}JCharge contactsSymbol Meaning{ }button nameThe words in the brackets indicate button names on the handset and base unit.Example: {C}, {OFF}iProceed to the next operation.“ ”Example: “Alarm”The words in quotations indicate the menu on the display.Example:{V}/{^}: “Off”Press {V} or {^} to select “Off”.DEFGJI HACBTemporary Confidential
Preparation12 For assistance, please visit http://www.panasonic.com/helpHandsetASpeakerB{k} (PHONEBOOK)C{MENU} {OK}D{C} (TALK)EHeadset jackF{s} (SP-PHONE)G{*} (TONE)H{FLASH} {CALL WAIT}ICharge contactsJCharge indicatorRinger indicatorMessage indicatorKReceiverLDisplayM{REDIAL} {PAUSE}N{OFF}ONavigator key ({^} {V} {<} {>})P{MUTE} {CLEAR}Q{INTERCOM} {TRANSFER}RMicrophoneUsing the navigator keyThe handset navigator key can be used to navigate through menus and to select items shown on the display by pressing {^}, {V}, {<}, or {>}.Adjusting audio volumePress {^} or {V} repeatedly while talking.DisplayHandset display itemsALMNQROPBCEFGHIJKPAU SEPHONEBOOKOKDDisplayed item MeaningwWithin range of the base unitLWhen flashing: Handset is searching for base unit. (out of range of base unit, handset is not registered to base unit, no power on base unit)5Battery levelExample: [1]The handset’s extension number (example shown here: handset 1){V}{^}{<}{>}Temporary Confidential
PreparationFor assistance, please visit http://www.panasonic.com/help 13Setting the unit before useDisplay languageYou can select either “English” or “Español” as the display language. The default setting is “English”.1{MENU}2{V}/{^}: “Handset settings” i {OK}3{V}/{^}: “Display settings” i {OK}4{V}/{^}: “Change language” i {OK}5{V}/{^}: Select the desired setting.6{OK} i {OFF}Voice guidance languageYou can select either “English” or “Español” as the voice guidance language of the answering system. The default setting is “English”.1{MENU}2{V}/{^}: “Answering device” i {OK}3{V}/{^}: “Settings” i {OK}4{V}/{^}: “Voice prompt” i {OK}5{V}/{^}: Select the desired setting.6{OK} i {OFF}Dialing modeIf you cannot make calls, change this setting according to your telephone line service. The default setting is “Tone”.“Tone”: For tone dial service.“Pulse”: For rotary/pulse dial service.1{MENU}2{V}/{^}: “Set tel line“ i {OK}3{V}/{^}: “Set dial mode“ i {OK}4{V}/{^}: Select the desired setting.5{OK} i {OFF}Date and timeSet the correct date and time. – To use the available alarm function.– When you play back a message from the answering system (page 25), the unit announces the day and time it was recorded.1{MENU}2{V}/{^}: “Set date & time” i {OK}3{V}/{^}: “Date and time“ i {OK}4Enter the current month, day, and year by selecting 2 digits for each.Example: August 15, 2007{0}{8} {1}{5} {0}{7}5Enter the current hour and minute (12-hour clock format) by selecting 2 digits for each.Example: 9:30{0}{9} {3}{0}6Press {*} to select “AM” or “PM”.7{OK} i {OFF}Note:LWhen English is selected as the display language, 12-hour clock format is used. When Spanish is selected, 24-hour clock format is used.Lif you make a mistake when entering the date and time, press {<}, {>}, {^}, or {V} to move the cursor, then make the correction.LThe date and time may be incorrect after a power failure. In this case, set the date and time again.Temporary Confidential
Making/Answering Calls14 For assistance, please visit http://www.panasonic.com/helpMaking calls1Dial the phone number.LTo correct a digit, press {CLEAR}.2Press {C}.3When you finish talking, press {OFF} or place the handset on the base unit or charger.Note:L“In use” is displayed when someone is talking on the handset or another phone.Using the speakerphone1Dial the phone number, and press {s}.LSpeak alternately with the other party.2When you finish talking, press {OFF}.Note:LUse the speakerphone in a quiet environment.LTo switch to the receiver, press {C}.Adjusting the receiver/speaker volumePress {^} or {V} repeatedly while talking.Making a call using the redial listThe last 5 phone numbers dialed are stored in the redial list (each 24 digits max.).1{REDIAL}2{V}/{^}: Select the desired phone number.3{C}Erasing a number in the redial list1{REDIAL}2{V}/{^}: Select the desired phone number. i {OK}3{V}/{^}: “Erase” i {OK}4{V}/{^}: “Yes” i {OK} i {OFF}PAUSE button (for PBX/long distance service users)A pause is sometimes required when making calls using a PBX or long distance service. When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 17).For example, if you need to dial the line access number “9” when making outside calls with a PBX:1{9} i {PAUSE} i Dial the phone number.2{C}Note:LA 3.5 second pause is inserted each time {PAUSE} is pressed. Press repeatedly to insert longer pauses.Answering callsWhen a call is being received, the ringer indicator flashes rapidly.1Press {C} or {s}.LYou can also answer the call by pressing any dial key from {0} to {9}, {*}, {#}, or {INTERCOM}. (Any key talk feature)2When you finish talking, press {OFF}.Temporary Confidential
Making/Answering CallsFor assistance, please visit http://www.panasonic.com/help 15Note:LYou can change the ringer tone (page 21). You can also adjust the handset ringer volume (page 21).Auto talkThis feature allows you to answer a call by simply lifting the handset off the base unit or charger. You do not need to press {C}. To activate this feature, see page 21.Temporary ringer offWhile the handset is ringing for an outside call, you can turn the ringer off temporarily by pressing {OFF}.Useful features during a callMute buttonWhile mute is turned on, you can hear the other party, but the other party cannot hear you.To mute your voice, press {MUTE}.LTo return to the conversation, press {MUTE} or {C}.FLASH buttonPressing {FLASH} allows you to use special features of your host PBX such as transferring an extension call, or accessing optional telephone services such as Call Waiting. Note:LTo change the flash time, see page 21.For Call Waiting service usersTo use Call Waiting, you must subscribe to Call Waiting service of your telephone service provider.This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a Call Waiting tone. Please contact your telephone service provider for details and availability of this service in your area.Press {CALL WAIT} to answer the 2nd call.LTo switch between calls, press {CALL WAIT}.Temporary tone dialing (for rotary/pulse service users)You can temporarily switch the dialing mode to tone when you need to access touch tone services (for example, answering services, telephone banking services, etc.).Press {*} (TONE) before entering access numbers which require tone dialing.Call shareThis feature allows the handset to join an existing outside call.To join the conversation, press {C} when the other handset is on an outside call.Note:LA maximum of 3 parties (including 1 outside party) can join a conversation using 2 extension.Temporary Confidential
Phonebook16 For assistance, please visit http://www.panasonic.com/helpHandset phonebookYou can add up to 50 items to the handset phonebook and search for phonebook items by name.Adding items to the phonebook1{k} i {MENU}2{V}/{^}: “New entry” i {OK}3Enter the name (max. 16 characters). i {OK}4Enter the phone number (max. 24 digits). i {OK}5{V}/{^}: “Save” i {OK}LTo add other items, repeat from step 3.6{OFF}Note:LStep 1 variation:{MENU} i {V}/{^}: ”Ph.book settings” i {OK}Character table for entering namesLPress {*} to swich between uppercase and lowercase.LTo enter another character that is located on the same dial key, first press {>} to move the cursor to the next space.Editing/correcting a mistakePress {<} or {>} to move the cursor to the character or number you want to erase, then press {CLEAR}. Enter the appropriate character or number.LPress and hold {CLEAR} to erase all characters or numbers.Finding and calling a phonebook itemSearching for a name alphabetically by scrolling through all items1{k}2{V}/{^}: Select the desired item.3Press {C} to dial the phone number.Searching for a name by initial1{k}2Press the dial key ({0} – {9}) that corresponds to the first letter you are searching for (see the character table, page 16).Example: “LISA” Press {5} repeatedly to display the first phonebook entry starting with the initial “L” and go to step 3.LIf there is no item corresponding to the letter you selected, the next item is displayed.3Press {V} to select the desired item.4Press {C} to dial the phone number.Key Character{1}Space#&’ ( );,–./1{2}abc2{3}def 3{4}ghi 4{5} jkl 5{6}mno6{7}pqr s7{8} tuv8{9}wxyz9{0}Space0Temporary Confidential
PhonebookFor assistance, please visit http://www.panasonic.com/help 17Editing items in the phonebook1Find the desired item (page 16). i {MENU}2{V}/{^}: “Edit” i {OK}3Edit the name if necessary (see the character table, page 16). i {OK}4Edit the phone number if necessary. i {OK}5{V}/{^}: “Save” i {OK} i {OFF}Erasing items in the phonebookErasing an item1Find the desired item (page 16). i {MENU}2{V}/{^}: “Erase” i {OK}3{V}/{^}: “Yes” i {OK} i {OFF}Erasing all items1{k} i {MENU}2{V}/{^}: “Erase all” i {OK}3{V}/{^}: “Yes” i {OK}4{V}/{^}: “Yes” i {OK} i {OFF}Chain dialThis feature allows you to dial phone numbers in the handset phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the handset phonebook, without having to dial manually.1During an outside call, press {k}.2Find the desired item (page 16). i {OK}Note:LWhen storing a calling card access number and your PIN in the phonebook as one phonebook item, press {PAUSE} to add pauses after the number and PIN as necessary (page 14).LIf you have rotary/pulse service, you need to press {*} before pressing {k} in step 1 to change the dialing mode temporarily to tone.Copying handset phonebook itemsYou can copy one or all of the phonebook items from one handset to another.Copying an item1Find the desired item (page 16). i {MENU}2{V}/{^}: “Copy” i {OK}3Select the handset to copy to by pressing the desired handset number ({1} – {6}).LTo continue copying another item:{V}/{^}: “Yes” i {OK} i Find the desired item. i {OK}4{OFF}Copying all items1{k} i {MENU}2{V}/{^}: “Copy all” i {OK}3Select the handset to copy to by pressing the desired handset number ({1} – {6}).4{OFF}Temporary Confidential
Caller ID Service18 For assistance, please visit http://www.panasonic.com/helpUsing Caller ID serviceThis unit is Caller ID compatible. To use Caller ID features, you must subscribe to Caller ID service of your telephone service provider.Caller ID featuresWhen an outside call is being received, the calling party’s name and phone number are displayed.Caller information for the last 50 callers is logged in the caller list by the most recent call to the oldest.LGenerally caller information is displayed from the 2nd ring.LIf the unit cannot receive caller information, the following is displayed:–“Out of area”: The caller dialed from an area which does not provide Caller ID service.–“Private caller”: The caller requested not to send caller information.–“Long distance”: The caller called you long distance.LIf the unit is connected to a PBX system, caller information may not be received properly. Consult your PBX supplier.Missed callsIf a call is not answered, the unit treats the call as a missed call. “Missed call” is displayed on the handset display. This lets you know if you should view the caller list to see who called while you were out. Customer name displayWhen the Caller ID number is received and it matches a phone number stored in the phonebook, the stored name from the phonebook is displayed and logged in the caller list.Call Waiting Caller ID displayIf you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd caller’s information is displayed after you hear a Call Waiting tone (page 15). Please contact your telephone service provider for details and availability of this service in your area.Caller listViewing the caller list and calling back1{MENU}2{V}/{^}: “View CID” i {OK}3Press {V} to search from the most recent call, or {^} to search from the oldest call.4To call back, press {C}. To exit, press {OFF}. Note:LA Q is displayed in caller information which has already been viewed or answered.Editing a caller’s phone number before calling backYou can edit a phone number in the caller list by removing its area code and/or the long distance code “1”.1{MENU}2{V}/{^}: “View CID” i {OK}3{V}/{^}: Select the desired item. i {MENU}4{V}/{^}: “Edit & save” i {OK}Temporary Confidential
Caller ID ServiceFor assistance, please visit http://www.panasonic.com/help 195Press {MENU} repeatedly until the phone number is shown in the desired format.1Local phone number Ex:2Area code – Local phone numberEx:31 – Area code – Local phone number Ex:6{C}Caller ID number auto edit featureOnce you call back an edited number, the unit will remember the Area Code and Format of the Edited Number. Next time when someone calls from the same Area Code, caller information will be customized by the unit as follows:– When the call is being received, the Caller ID number will be displayed in the same Format as the Edited Number.– After the call is ended, the phone number of the caller, when reviewed from the Caller list, will be displayed in the same Format as the Edited Number.For example, you can use this feature to set the unit to ignore the area code of callers in your area code, so that you can call these local numbers using caller information without dialing the area code.To activate this feature, you must edit an item in the caller list, then call that number. After that, phone numbers from that caller’s area code are edited automatically. This feature can be turned on or off (page 21).Note:LPhone numbers from the 4 most recently edited area codes are automatically edited.LIf you move to another area, you can turn this feature off to erase previously edited area codes. To use this feature again, turn it on and reprogram the area codes you want to edit once again.Storing caller information into the phonebook1{MENU}2{V}/{^}: “View CID” i {OK}3{V}/{^}: Select the desired item. i {MENU}4{V}/{^}: “Edit & save” i {OK}LTo edit the number, press {MENU} repeatedly until the phone number is shown in the desired format.5{k}6Edit the name if necessary (see the character table, page 16). i {OK}7Edit the phone number if necessary. i {OK}8{V}/{^}: “Save” i {OK} i {OFF}Erasing caller information1{MENU}2{V}/{^}: “View CID” i {OK}3{V}/{^}: Select the desired item. i {MENU}4{V}/{^}: “Erase” i {OK}LTo erase all items, select “Erase All“. i {OK}5{V}/{^}: “Yes” i {OK} i {OFF}321-5555 555-321-5555 1-555-321-5555 Temporary Confidential
Programming20 For assistance, please visit http://www.panasonic.com/helpProgrammable settingsYou can customize the unit by programming the following features using the handset. Programming by scrolling through the display menus1{MENU}2Press {V} or {^} to select the desired menu. i {OK}LIf there is a sub-menu(s), press {V} or {^} to select the desired item. i {OK}3Press {V} or {^} to select the desired setting. i {OK}LThis step may vary depending on the feature being programmed.4 {OFF}Note:LIn the following table, < > indicates the default setting.Main menu Sub-menu 1 Sub-menu 2 PageView CID ––18Answering device Play new msg. –25Play all msg. –25Record greeting –24Answer on –23Answer off –23Play greeting –24Erase message Erase all 26Erase greeting 24Settings Remote code*1 Default: 11128Ring count*1 <4 rings>28Recording time*1 <3 min>29Call screening <On>29Voice prompt <English>13Alarm ––22Temporary Confidential
ProgrammingFor assistance, please visit http://www.panasonic.com/help 21*1 If you program these settings using one of the handsets, you do not need to program the same item using another handset.*2 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to 3). If you select a melody, you cannot distinguish lines by their ringers.*3 Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any keys, including confirmation tones and error tones.*4 If you subscribe to Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature.*5 This feature allows the unit to automatically adjust the date and time setting when caller information is received. To use this feature, set the date and time first.Ph.book settings New entry –16Copy all –17Erase all –17Handset settings Ringer settings Ringer volume <Level 6>–Ringer tone*2 <Tone 1>–Display settings Change language <English>13Contrast <Level 3> –Registration HS registration 32Deregistration 32Other settings Message alert <Off>29Key tone*3 <On>–Auto talk*4 <Off>–Caller ID edit <On>–Set date & time Date and time*1 –13Time adjustment*1, *5 <Caller ID[auto]>––Set tel line Set dial mode*1, *6 <Tone>–13Set flash time*1 <700ms>––Customer support ––22Main menu Sub-menu 1 Sub-menu 2 PageTemporary Confidential
Programming22 For assistance, please visit http://www.panasonic.com/help*6 The flash time depends on your telephone exchange or host PBX. Consult your PBX supplier if necessary. The setting should stay at “700ms” unless pressing {FLASH} fails to pick up the call waiting call.AlarmAn alarm will sound once for 3 minutes at the set time. Set the date and time beforehand (page 13).1{MENU}2{V}/{^}: “Alarm” i Press {OK} 2 times.3{V}/{^}: Select the desired alarm mode. i {OK}4Set the desired time. i {OK}5{V}/{^}: Select the desired ringer tone. i {OK}L We recommend selecting a different ringer tone from outside call.6{V}/{^}: “Save” i {OK} i {OFF}Note:LTo stop the alarm, press any dial key or place the handset on the base unit or charger.LWhen the handset is in use, the alarm will not sound until the handset is in standby mode.Customer supportThe handset can display the Internet address where you can download the operating instructions or get further information for this product using your computer.1{MENU}2{V}/{^}: “Customer support” i {OK} i {OFF}Off Turns alarm off. Press {OK} again, then press {OFF} to finish.Once The alarm sounds once at the set time. Enter the desired date and time.Daily An alarm sounds daily at the set time.Temporary Confidential
Answering SystemFor assistance, please visit http://www.panasonic.com/help 23Answering systemThis unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone.Important:LOnly 1 person can access the answering system at a time.LWhen callers leave messages, the unit records the day and time of each message. Make sure the date and time have been correctly set (page 13).Memory capacityThe total recording capacity (including your greeting message) is about 20 minutes.A maximum of 64 messages can be recorded.LIf the message memory becomes full, the ANSWER ON indicator flashes rapidly (if the answering system is turned on). Erase unnecessary messages (page 25).LWhen the message memory becomes full, the greeting message is different depending on your situation:– If you use the prerecorded greeting message, the unit automatically switches to another prerecorded greeting message asking callers to call again later.– If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded.Turning the answering system on/offPress {ANSWER ON} to turn on/off the answering system.LWhen the answering system is turned on, the ANSWER ON indicator lights.LWhen the answering system is turned off, the ANSWER ON indicator turns off.1{MENU}2{V}/{^}: “Answering device” i {OK}3{V}/{^}: “Answer on” or “Answer off“i {OK} i {OFF}Screening callsWhile a caller is leaving a message, you can listen to the call through the handset’s speaker.You can answer the call by pressing {C} on the handset.Base unitHandsetTemporary Confidential
Answering System24 For assistance, please visit http://www.panasonic.com/helpGreeting messageWhen the unit answers a call, callers are greeted by a greeting message. You can record your own greeting message or use a prerecorded greeting message.Recording your greeting messageYou can record your own greeting message (max. 2 minutes and 30 seconds). If you do not record a greeting message, a prerecorded greeting message is used.1{MENU}2{V}/{^}: “Answering device” i {OK}3{V}/{^}: “Record greeting” i {OK}4After the base unit beeps, speak clearly about 20 cm (8 inches) away from the MIC.5To stop recording, press {MENU}.Using a prerecorded greeting messageIf you erase or do not record your own greeting message, the unit plays a prerecorded greeting message for callers and ask them to leave messages. Playing back the greeting message1{MENU}2{V}/{^}: “Answering device” i {OK}3{V}/{^}: “Play greeting” i {OK} i {OFF}Erasing your greeting message1{MENU}2{V}/{^}: “Answering device” i {OK}3{V}/{^}: “Erase message” i {OK}4{V}/{^}: “Erase greeting” i {OK}5{V}/{^}: “Yes“ i {OK} i {OFF}Temporary Confidential
Answering SystemFor assistance, please visit http://www.panasonic.com/help 25Listening to messages using the base unitWhen new messages have been recorded, the MESSAGE indicator on the base unit flashes.Press {MESSAGE}.LThe base unit plays new messages.LWhen you have no new messages, the base unit plays back all messages.Operating the answering system*1 If pressed within the first 5 seconds of a message, the previous message is played.Erasing all messagesPress {ERASE} 2 times while the unit is not being used.Listening to messages using the handsetWhen new messages have been recorded:–“New message” is displayed.– The message indicator on the handset flashes slowly if the message alert feature is turned on (page 29).1{MENU}2{V}/{^}: “Answering device” i {OK}3{V}/{^}: “Play new msg.” or “Play all msg.“ i {OK}4When finished, press {OFF}.Note:LTo switch to the receiver, press {C}.Calling back (Caller ID subscribers only)If caller information was received for the call, you can call the caller back while listening to a message.1Press {MENU} during playback.2{V}/{^}: “Edit & Call” i {OK}3Press {MENU} repeatedly until the phone number is shown in the desired format.4{C}Key Operation{>} or {<}Adjust the speaker volume{<}Repeat message (during playback)*1{>}Skip message(during playback){STOP}Stop playback{ERASE}Erase message currently playing Temporary Confidential
Answering System26 For assistance, please visit http://www.panasonic.com/helpOperating the answering systemYou can also operate the answering system by pressing dial keys on the handset during playback.*1 If pressed within the first 5 seconds of a message, the previous message is played.Remote operationUsing a touch tone phone, you can call your phone number from outside and access the unit to listen to messages. The unit’s voice guidance prompts you to press certain dial keys to perform different operations.Important:LIn order to operate the answering system remotely, you must first set a remote code (page 28). This code must be entered each time you operate the answering system remotely.Using the answering system remotely1Dial your phone number from a touch tone phone.2After the greeting message starts, enter your remote code (page 28).LThe unit announces the number of new messages.LThe voice guidance informs you of the available commands. The announcements are different depending on the voice guidance language settings(page 13).3Control the unit using remote commands (page 27).4When finished, hang up.Voice guidanceWhen the English voice guidance is selectedDuring remote operation, the unit’s voice guidance starts and prompts you to press {1} to perform a specific operation, or press {2} to listen to more available operations. Operations are Key Operation{^} or {V} Adjust the receiver/speaker volume{1} or {<}Repeat message (during playback)*1{2} or {>}Skip message (during playback){3}Enter the “Settings“ menu{4}Play new messages{5}Play all messages{6}Play greeting message{7}{6}Record greeting message{8}Turn answering system on{9}Stop (recording, playback){0}Turn answering system off{*}{4} or {CLEAR}Erase message currently playing {*}{5}Erase all messages{*}{6}Erase greeting messageTemporary Confidential
Answering SystemFor assistance, please visit http://www.panasonic.com/help 27presented by voice guidance in the following order:– Play back all messages– Play back new messages– Record a message– Erase all messages– Record a greeting messageNote:LIf you do not press any dial keys within 10 seconds after a voice guidance prompt, the unit disconnects your call.When the Spanish voice guidance is selectedTo start the voice guidance, press {9}. The voice guidance is announced in the order of the remote command table (page 27). See the Spanish Quick Guide for details.Note:LIf you do not press any dial keys within 20 seconds after a voice guidance prompt, the unit disconnects your call.Remote commandsYou can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.*1 If pressed within the first 5 seconds of a message, the previous message is played.*2 For Spanish voice guidance onlyLThis is not included in the announcements.Turning on the answering system remotelyIf the answering system is off, you can turn it on remotely.1Dial your phone number from a touch tone phone. 2Let the phone ring 15 times.3Enter your remote code within 10 seconds after the beep.LThe unit answers your call with the greeting message.LYou can hang up, or enter your remote code again and begin remote operation (page 26).Key Remote command{1}Repeat message (during playback)*1{2}Skip message (during playback){4}Play new messages{5}Play all messages{6}Play greeting message{7}Record greeting message{9}Stop (recording, playback)Start voice guidance*2{0}Turn answering system off{*}{4}Erase message currently playing {*}{5}Erase all messages{*}{6}Erase greeting message (during greeting message playback){*}{#} End remote operation (or hang up)Key Remote commandTemporary Confidential
Answering System28 For assistance, please visit http://www.panasonic.com/helpSkipping the greeting message to leave a messageYou can leave a message just as any outside caller can. Call your phone number. When the answering system picks up, press {*} to skip the greeting message and record your message after the beep.Answering system settingsRemote codeA remote code must be entered when operating the answering system remotely. This code prevents unauthorized parties from listening to your messages remotely. The default setting is “111”.1{MENU}2{V}/{^}: “Answering device” i {OK}3{V}/{^}: “Settings” i {OK}4{V}/{^}: “Remote code” i {OK}5Enter the desired 3-digit remote code. i {OK} i {OFF}Ring countYou can change the number of times the phone rings before the unit answers calls.The default setting is “4 rings”.“Toll saver”: The unit answers on the 2nd ring when new messages have been recorded, and on the 4th ring when there are no new messages. If you call your phone from outside to listen to new messages (page 26), you will know that there are no new messages when the phone rings for the 3rd time. You can then hang up without being charged for the call.1{MENU}2{V}/{^}: “Answering device” i {OK}3{V}/{^}: “Settings” i {OK}4{V}/{^}: “Ring count” i {OK}5{V}/{^}: Select the desired setting. 6{OK} i {OFF}For Voice Mail service subscribersIf you subscribe to a flat-rate service package that includes Caller ID, Call Waiting, Voice Mail, and unlimited local/regional/long distance calls, please note the following:LTo use the Voice Mail service provided by your telephone service provider rather than the unit’s answering system, turn off the answering system (page 23).LTo use this unit’s answering system rather than the Voice Mail service provided by your telephone service provider, please contact your telephone service provider to deactivate your Voice Mail service.If your telephone service provider cannot do this:– Set this unit’s “Ring count” setting so that this unit’s answering system answers calls before the Voice Mail service of your telephone service provider does. It is necessary to check the ring count required to activate the Voice Mail service provided by your telephone service provider before changing this setting.– Change the ring count of the Voice Mail service so that the answering system can answer the call first. To do so, consult your telephone service provider.Temporary Confidential
Answering SystemFor assistance, please visit http://www.panasonic.com/help 29Caller’s recording timeYou can change the maximum message recording time allotted to each caller. The default setting is “3 min”.1{MENU}2{V}/{^}: “Answering device” i {OK}3{V}/{^}: “Settings” i {OK}4{V}/{^}: “Recording time” i {OK}5{V}/{^}: Select the desired setting. 6{OK} i {OFF}Message alert You can select whether or not the message indicator on the handset flashes slowly when new messages are recorded. The default setting is “Off”.Important:LIf there are new Voice Mail messages present (page 30), the message indicator also flashes slowly.1{MENU}2{V}/{^}: “Handset settings” i {OK}3{V}/{^}: “Other settings” i {OK}4{V}/{^}: “Message alert” i {OK}5{V}/{^}: Select the desired setting. 6{OK} i {OFF}Note:LWhile message alert is on, battery operating time is shortened (page 10).Call screeningThis feature allows you to monitor a message from the handset’s speaker when the answering system is recording a message. The default setting is “On“.1{MENU}2{V}/{^}: “Answering device” i {OK}3{V}/{^}: “Settings” i {OK}4{V}/{^}: “Call screening” i {OK}5{V}/{^}: Select the desired setting. 6{OK} i {OFF}Temporary Confidential
Voice Mail Service30 For assistance, please visit http://www.panasonic.com/helpUsing Voice Mail serviceVoice Mail is an automatic answering service offered by your telephone service provider. After you subscribe to this service, the telephone service provider’s Voice Mail system will answer calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by the telephone service provider, not your telephone.Important:LTo use the Voice Mail service provided by your telephone service provider rather than the unit’s answering system, turn off the answering system (page 23).Voice Mail message indicationWhen you have new Voice Mail messages, “New Voice Mail“ is displayed on the handset.In order to listen to your Voice Mail messages, you must dial your telephone service provider’s Voice Mail access number.Note:LIf the handset still indicates there are new messages even after you have listened to new messages, turn it off by pressing and holding {OFF} until the handset beeps.LThe indication of “New Voice Mail“ may not display properly depending on availability of this service provider. Please contact your telephone service provider for details.Temporary Confidential
Multi-unit OperationFor assistance, please visit http://www.panasonic.com/help 31IntercomIntercom calls can be made between handsetsNote: LIf you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call, press {OFF}, then press {C}.LWhen paging a unit for an intercom call, the paged unit beeps for 1 minute.Making an intercom call1{INTERCOM}2Select the handset you want to page by pressing the desired handset number ({1} – {6}).LTo stop paging, press {OFF}.3When you finish talking, press {OFF}.Answering an intercom call1Press {C} or {s} to answer the page.2When you finish talking, press {OFF}.Handset locatorYou can locate a misplaced handset by paging it.1Base unit:{LOCATOR}LThe handset beeps for 1 minute.2To stop paging:Base unit:Press {LOCATOR}.Handset:Press {OFF}.Transferring calls between handsets, conference callsOutside calls can be transferred between 2 handsets. 2 handsets can have a conference call with an outside party.1During an outside call, press {INTERCOM} to put the call on hold.2Select the handset you want to transfer to by pressing the desired handset number ({1} – {6}).3Wait for the paged party to answer.LIf the paged party does not answer, press {C} to return to the outside call.4To complete the transfer: Press {OFF}.LThe outside call is being routed to the handset.To establish a conference call: Press {MENU}. i {1}LTo leave the conference, press {OFF}. The other parties can continue the conversation.Answering transferred callsPress {C} to answer the page.LAfter the paging party disconnects, you can talk to the outside caller.Temporary Confidential
Multi-unit Operation32 For assistance, please visit http://www.panasonic.com/helpRegistering a handsetThe included handset and base unit are preregistered. If for some reason the handset is not registered to the base unit, register the handset.1Handset:{MENU} 2{V}/{^}: “Handset settings” i {OK}3{V}/{^}: “Registration” i {OK}4{V}/{^}: “HS registration” i {OK}5Base unit:Press and hold {LOCATOR} until the registration tone sounds.LAfter the base unit beeps, the rest of the procedure must be completed within 1 minute and 30 seconds.6Handset:Press {OK}, then wait until a beep sounds.7{OFF}Registering an additional handsetSee page 3 for information on the available model.Start from step 5.Deregistering a handset1{MENU}2{V}/{^}: “Handset settings” i {OK}3{V}/{^}: “Registration” i {OK}4{V}/{^}: “Deregistration” i {OK}5{3}{3}{5} i {OK}6Select the handset you want to cancel by pressing the desired handset number ({1} – {6}). i {OK}LThe selected handset number flashes.LTo cancel a selected handset number, press the number again. The number stops flashing.7{V}/{^}: “Yes“ i {OK} i {OFF}Temporary Confidential
Useful InformationFor assistance, please visit http://www.panasonic.com/help 33Wall mountingBase unit1Insert the hooks on the wall mounting adaptor into the holes (1) and (2) on the base unit.2Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place.3Tuck the telephone line cord inside the wall mounting adaptor and connect the cord. Mount the unit by inserting the mounting pins into the round openings on the adaptor (for pin 2, use round cut out at the bottom of the adaptor if you are using the 4 inches phone plate), then sliding the unit down to secure it.Connect the AC adaptor to power outlet (page 8).LThere are two common types of wall phone plates. The distance between 1 and 2 may vary depending on the size of the wall phone plate installed.212183 mm(31/4 inches)102 mm(4 inches)2183 mm (31/4 inches)or102 mm (4 inches)1(120 V AC, 60 Hz)2Temporary Confidential
Useful Information34 For assistance, please visit http://www.panasonic.com/helpTo remove the wall mounting adaptorWhile pushing down the release lever (A), remove the adaptor (B).Belt clipYou can hang the handset on your belt or pocket using the included belt clip.To attach the belt clipTo remove the belt clipWhile pressing the top of the clip(1), pull the right edge in the direction of the arrow (2).Headset (optional)Connecting a headset to the handset allows hands-free phone conversations. We recommend using the Panasonic headset noted on page 4.LHeadset shown is KX-TCA86.BAA12Temporary Confidential
Useful InformationFor assistance, please visit http://www.panasonic.com/help 35Error messagesIf the unit detects a problem, one of the following messages is shown on the display.Display message Cause/solutionBusy LThe called handset is in use.LThe handset you are calling is too far from the base unit.LThere is no handset registered to the base unit matching the extension number you entered.Error!! LAnother handset user tried to send phonebook items to you but there was an error. Have the other handset user re-send the items to you (page 17).Failed LThe handset you tried to copy phonebook items to is in use. Try again later.LThe handset’s registration has failed. Move the handset and base unit away from all electrical appliances and try again.Incomplete LThe destination handset’s phonebook memory is full. Erase unnecessary items from the destination handset’s phonebook (page 17).Memory full LThere is no space to store new items in the phonebook. Erase unnecessary items (page 17).Message full LThere is no space in memory to record new messages. Erase unnecessary messages (page 26).No items stored LYour phonebook or redial list is empty.No link to base. Move closer to base, try again.LThe handset has lost communication with the base unit. Move closer to the base unit, and try again.LConfirm that the base unit’s AC adaptor is plugged in.LThe handset’s registration may have been canceled. Re-register the handset (page 32).Please lift up and try again.LA handset button was pressed while the handset was on the base unit or charger. Lift the handset and press the button again.Temporary Confidential
Useful Information36 For assistance, please visit http://www.panasonic.com/helpTroubleshootingGeneral useProgrammable settingsBattery rechargeProblem Cause/solutionThe unit does not work. LMake sure the batteries are installed correctly and fully charged (page 9).LCheck the connections (page 8).LUnplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again.LThe handset has not been registered to the base unit. Register the handset (page 32).I cannot hear a dial tone. LConfirm the telephone line cord is properly connected (page 8).LDisconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone service provider.Problem Cause/solutionI cannot program items. LProgramming is not possible while either the base unit or another handset is being used. Try again later.While programming, the handset starts to ring.LA call is being received. Answer the call and start again after hanging up.Problem Cause/solutionI fully charged the batteries, but 7 continues to flash, or 8 is displayed.LClean the charge contacts and charge again (page 10).LThe batteries may need to be replaced with a new ones (page 9).I fully charged the batteries, but the operating time seems to be short.LWipe the battery ends (S, T) and the unit contacts with a dry cloth.Temporary Confidential
Useful InformationFor assistance, please visit http://www.panasonic.com/help 37Making/answering calls, intercomThe handset display is blank.LConfirm that the batteries are properly installed.LFully charge the batteries (page 9).Problem Cause/solutionStatic is heard, sound cuts in and out. Interference from other electrical units.LMove the handset and base unit away from other electrical appliances.LMove closer to the base unit.LIf your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. Contact your DSL provider for details.The handset does not ring. LThe ringer volume is turned off. Adjust it (page 21).I cannot make a call. LThe dialing mode may be set incorrectly. Change the setting (page 13).LAnother handset is in use. Try again later.I cannot have a conversation using the headset.LMake sure that an optional headset is connected properly (page 34).I cannot make long distance calls.LMake sure that you have long distance service.I cannot page the handset. LThe called handset is too far from the base unit.LThe called handset is in use. Try again later.Problem Cause/solutionTemporary Confidential
Useful Information38 For assistance, please visit http://www.panasonic.com/helpCaller IDProblem Cause/solutionThe handset does not display the caller’s name and/or phone number.LYou have not subscribed to Caller ID service. Contact your telephone service provider to subscribe.LIf your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, disconnect the unit from the equipment and plug the unit directly into the wall jack.LIf your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. Contact your DSL provider for details.LThe name display service may not be available in some areas. Contact your telephone service provider for details.LOther telephone equipment may be interfering with this unit. Disconnect the other equipment and try again.LThe caller requested not to send caller information (page 18).LGenerally, caller information is displayed from the 2nd ring.The caller list/incoming phone numbers are not edited automatically.LThe Caller ID number auto edit feature is turned off. Turn it on and try again (page 21).LYou need to call back the edited number to activate Caller ID number auto edit.I cannot dial the phone number edited in the caller list.LThe phone number you dialed might have an incorrectly edited pattern (for example, the long distance “1” or the area code is missing). Edit the phone number with another pattern (page 18).The 2nd caller’s information is not displayed during an outside call.LIn order to use Caller ID, Call Waiting, or Call Waiting Caller ID (CWID), you must first contact your telephone service provider and subscribe to the desired service.After subscribing, you may need to contact your telephone service provider again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID).Temporary Confidential
Useful InformationFor assistance, please visit http://www.panasonic.com/help 39Answering systemProblem Cause/solutionI cannot listen to messages from a remote location.LA touch tone phone is required for remote operation.LEnter the remote code correctly (page 28).LThe answering system is off. Turn it on (page 27).The unit does not record new messages.LThe answering system is off. Turn it on (page 23, 27).LThe message memory is full. Erase unnecessary messages (page 25, 26).LIf you subscribe to the Voice Mail service, messages are recorded by the telephone service provider not your telephone (page 28).I cannot operate the answering system.LSomeone is operating the answering system.LIf someone is talking on a conference call, you cannot operate the answering system. Try again later.The message indicator on the handset flashes.LNew messages have been recorded. Listen to the new messages (page 25).Temporary Confidential
Useful Information40 For assistance, please visit http://www.panasonic.com/helpFCC and other informationThis equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------.If requested, this number must be provided to the telephone company.L Registration No ............(found on the bottom of the unit)L Ringer Equivalence No. (REN).......0.1BA plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with the product. It is designed to be connected to a compatible modular jack that is also compliant.The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for the product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Servicenter or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions Temporary Confidential
Useful InformationFor assistance, please visit http://www.panasonic.com/help 41about what will disable alarm equipment, consult your telephone company or a qualified installer.This equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316.When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone. Consult with your audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices.WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:1) Remain on the line and briefly explain to the dispatcher the reason for the call.2) Perform such activities in the off-peak hours, such as early morning or late evenings.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Privacy of communications may not be ensured when using this phone.CAUTION:Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:– Reorient or relocate the receiving antenna.– Increase the separation between the equipment and receiver.– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.– Consult the dealer or an experienced radio/TV technician for help.Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If Temporary Confidential
Useful Information42 For assistance, please visit http://www.panasonic.com/helpNoticeENERGY STARAs an ENERGY STAR® Participant, Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR is a U.S. registered mark.interference is experienced, move the cordless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference.FCC RF Exposure Warning:L This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. L To comply with FCC RF exposure requirements, the base unit must be installed and operated 20 cm (8 inches) or more between the product and all person’s body (excluding extremities of hands, wrist and feet). L This product may not be collocated or operated in conjunction with any other antenna or transmitter.L The handset may be carried and operated with only the specific provided belt-clip. Other non-tested belt-clips or similar body-worn accessories may not comply and must be avoided.Temporary Confidential
Useful InformationFor assistance, please visit http://www.panasonic.com/help 43Specifications■Standard:DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0)■Number of channels:60 Duplex Channels■Frequency range:1.92 GHz to 1.93 GHz■Duplex procedure:TDMA (Time Division Multiple Access)■Channel spacing:1,728 kHz■Bit rate:1,152 kbit/s■Modulation:GFSK (Gaussian Frequency Shift Keying)■RF transmission power:Approx. 100 mW■Voice coding:ADPCM 32 kbit/s■Power source:120 V, 60 Hz■Power consumption:Base unit:Standby: Approx. 1.9 WMaximum: Approx. 6.8 WCharger:Standby: Approx. 1.5 WMaximum: Approx. 3.0 W■Operating conditions:5 °C – 40 °C, 20 % – 80 % relative air humidity (dry)■Dimensions:Base unit: Approx. 54 mm x 122 mm x 134 mm(2 1/8inches × 4 13/16 inches × 5 9/32 inches)Handset: Approx. 168 mm x 48 mm x 35 mm(6 5/8inches × 1 7/8inches × 1 3/8 inches)Charger: Approx. 51 mm x 81 mm x 89 mm(2 inches × 3 3/16 inches × 3 1/2inches)■Mass (weight):Base unit: Approx. xx g (xx lb.) Handset: Approx. xx g (xx lb.)Charger: Approx. xx g (xx lb.)Note:LDesign and specifications are subject to change without notice.LThe illustrations in these instructions may vary slightly from the actual product.Temporary Confidential
Useful Information44 For assistance, please visit http://www.panasonic.com/helpCustomer servicesCustomer Services DirectoryObtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at:http://www.panasonic.com/helpor, contact us via the web at: http://www.panasonic.com/contactinfoYou may also contact us directly at: 1-800-211-PANA (1-800-211-7262),Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST.TTY users (hearing or speech impaired users) can call 1-877-833-8855.TTY users (hearing or speech impaired users) can call 1-866-605-1277.Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:http://www.pasc.panasonic.comor, send your request by E-mail to:npcparts@us.panasonic.comYou may also contact us directly at:1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 9 pm, EST.)Panasonic Service and Technology Company20421 84th Avenue South, Kent, WA 98032(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks.)Accessory PurchasesService in Puerto RicoPanasonic Puerto Rico, Inc.San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985Phone (787)750-4300, Fax (787)768-2910Temporary Confidential
Useful InformationFor assistance, please visit http://www.panasonic.com/help 45✄WarrantyPANASONIC CONSUMER ELECTRONICS COMPANY, DIVISION OF PANASONIC CORPORATION OF NORTH AMERICA One Panasonic Way, Secaucus, New Jersey 07094PANASONIC PUERTO RICO, INC.San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5,Carolina, Puerto Rico 00985Panasonic Telephone ProductsLimited WarrantyLimited Warranty CoverageIf your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or Panasonic Puerto Rico, Inc. (collectively referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“Limited Warranty period”), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace will be made by the warrantor. Parts Labor One (1) Year One (1) YearDuring the “Labor” Limited Warranty period there will be no charge for labor. During the “Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your product prepaid during the Limited Warranty period. This Limited Warranty excludes both parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only covers products purchased as new.Mail-In ServiceFor assistance in the continental U.S.A. in obtaining repairs please ship the product prepaid to: Panasonic Service and Technology Company Customer Servicenter 4900 George McVay Drive Suite B Door #12 McAllen, TX 78503For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910.For Limited Warranty service for headsets if a headset is included with this product please call Panasonic at 1-800-332-5368.When shipping the unit carefully pack, include all accessories, and send it prepaid, adequately insured and preferably in the original carton. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached.Temporary Confidential
Useful Information46 For assistance, please visit http://www.panasonic.com/helpIF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.Limited Warranty Limits And ExclusionsThis Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification, introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or service by anyone other than a Factory Servicenter or other Authorized Servicer, or damage that is attributable to acts of God.THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this excludes damages for lost time, lost calls or messages, cost of having someone remove or re-install an installed unit if applicable, travel to and from the servicer. The items listed are not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this product develops during or after the Limited Warranty period, you may contact your dealer or Servicenter. If the problem is not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.Temporary Confidential
IndexFor assistance, please visit http://www.panasonic.com/help 47IndexA Alarm: 22Answering calls: 14Answering systemErasing messages: 25, 27Listening to messages: 25, 26Turning on/off: 23, 25, 27Auto talk: 15B Battery: 9, 10Belt clip: 34C Call screening: 23, 29Call share: 15Call Waiting: 15Call Waiting Caller ID: 18Caller ID edit: 18Caller ID number auto edit: 19Caller ID service: 18Caller list: 18, 19Chain dial: 17CID (Caller ID): 18Conference calls: 31Connections: 8Customer support: 22D Date and time: 13Deregistration: 32Dialing mode: 13DisplayContrast: 21Language: 13E Error messages: 35F Flash: 15G Greeting message: 24H Handset locator: 31Headset, optional: 34I Intercom: 31M Making calls: 14Memory capacity (message recording): 23Message alert: 29Missed calls: 18Mute: 15N Navigator key: 12P Pause: 14Phonebook: 16Phonebook copy: 17Power failure: 8Pulse service: 15R Recording time: 29Redial list: 14Registration: 32Remote code: 28Remote operation: 26Ring count: 28Ringer off: 15Rotary service: 15S SP-phone: 14T Toll saver: 28Tone: 15Transferring calls: 31Troubleshooting: 36TTY: 44V VM (Voice Mail): 30Voice guidance: 26Voice guidance language: 13VolumeReceiver: 14Speaker: 14W Wall mounting: 33Warranty: 45Temporary Confidential
If you need assistance with setup or operation1Visit our website: http://www.panasonic.com/help2Contact us via the web at: http://www.panasonic.com/contactinfo3Call us at: 1-800-211-PANA (1-800-211-7262)TTY users (hearing or speech impaired users) can call 1-877-833-8855.When you ship the productLCarefully pack your unit, preferably in the original carton.LAttach a letter, detailing the symptom, to the outside of the carton.LSend the unit to Panasonic Service and Technology Company Customer Servicenter, prepaid and adequately insured.LDo not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.We recommend keeping a record of the following information for future reference.Attach your purchase receipt here.Panasonic Consumer Electronics Company,Division of Panasonic Corporation of North AmericaOne Panasonic Way, Secaucus, New Jersey 07094Panasonic Puerto Rico, Inc.San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5,Carolina, Puerto Rico 00985Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.© 2007 Panasonic Communications Co., Ltd. All Rights Reserved.Serial No. Date of purchase(found on the bottom of the base unit)Name and address of dealerPQQX15791ZA FC0107FF0Temporary Confidential

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