Panasonic of North America 96NKX-TG1221 FCC Part 15 D / DECT Cordless Telephone Base User Manual
Panasonic Corporation of North America FCC Part 15 D / DECT Cordless Telephone Base
User Manual
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate service
offered by your service provider/telephone company.
For assistance, visit our Web site: http://www.panasonic.com/help
for customers in the U.S.A. or Puerto Rico.
Before initial use, see “Getting Started”
on page 8.
Consulte “Guía Rápida Española”, página 37.
Please register your product: http://www.panasonic.com/prodreg
Operating Instructions
Digital Cordless Answering System
Model shown is KX-TG1221.
Model No. KX-TG1221
KX-TG1222
KX-TG1223
TG122x.book Page 1 Wednesday, September 29, 2010 2:13 PM
Table of Contents
2
Introduction
Model composition . . . . . . . . . . . . . . . . . . . . 3
Accessory information . . . . . . . . . . . . . . . . . 3
Important Information
For your safety. . . . . . . . . . . . . . . . . . . . . . . 5
Important safety instructions . . . . . . . . . . . . 6
For best performance . . . . . . . . . . . . . . . . . 6
Other information . . . . . . . . . . . . . . . . . . . . . 7
Specifications. . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started
Setting up. . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Note when setting up . . . . . . . . . . . . . . . . . . 9
Intelligent eco mode. . . . . . . . . . . . . . . . . . . 9
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Initial settings . . . . . . . . . . . . . . . . . . . . . . . 11
Making/Answering Calls
Making calls . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering calls . . . . . . . . . . . . . . . . . . . . . 13
Useful features during a call . . . . . . . . . . . 14
Shared Phonebook
Shared phonebook . . . . . . . . . . . . . . . . . . 16
Programming
Programmable settings . . . . . . . . . . . . . . . 18
Registering a unit. . . . . . . . . . . . . . . . . . . . 20
Caller ID Service
Using Caller ID service . . . . . . . . . . . . . . . 21
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Answering System
Answering system . . . . . . . . . . . . . . . . . . . 23
Turning the answering system on/off . . . . . 23
Greeting message . . . . . . . . . . . . . . . . . . . 23
Listening to messages using the base unit 24
Listening to messages using the handset . 24
Remote operation . . . . . . . . . . . . . . . . . . . 25
Answering system settings . . . . . . . . . . . . 26
Voice Mail Service
Voice mail service . . . . . . . . . . . . . . . . . . . 28
Intercom/Locator
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Handset locator . . . . . . . . . . . . . . . . . . . . . 29
Transferring calls, conference calls . . . . . . 29
Useful Information
Wall mounting (Charger only) . . . . . . . . . . . 30
Error messages. . . . . . . . . . . . . . . . . . . . . . 31
Troubleshooting . . . . . . . . . . . . . . . . . . . . . 31
FCC and other information . . . . . . . . . . . . . 35
Guía Rápida Española
Guía Rápida Española . . . . . . . . . . . . . . . . 37
Appendix
Customer services . . . . . . . . . . . . . . . . . . . 41
Warranty (For United States and Puerto Rico)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Index
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
TG122x.book Page 2 Wednesday, September 29, 2010 2:13 PM
Introduction
3
For assistance, please visit http://www.panasonic.com/help
Model composition
Accessory information
Supplied accessories
*1 The handset cover comes attached to the handset.
*2 PNLC1020ZN: Champagne gold
PNLC1020ZT: Black metallic
Series Model No. Base unit Handset
Part No. Part No. Quantity
KX-TG1221
series
KX-TG1221*1 KX-TG1221 KX-TGA120 1
KX-TG1222 KX-TG1221 KX-TGA120 2
KX-TG1223 KX-TG1221 KX-TGA120 3
*1 Feature differences: Intercom calls can be made between handsets by purchasing and
registering one or more optional handsets (page 4).
No. Accessory item/
Order number
Quantity
KX-TG1221 KX-TG1222 KX-TG1223
1AC adaptor/PNLV226Z 1 2 3
2Telephone line cord/
PQJA10075Z
111
3Rechargeable batteries/
HHR-4DPA
246
4Handset cover*1/
PNYNTGA652GR
123
5Charger*2 –12
12345
TG122x.book Page 3 Wednesday, September 29, 2010 2:13 PM
Introduction
4
For assistance, please visit http://www.panasonic.com/help
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information (page 41).
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
Expanding your phone system
Accessory item Order number
Rechargeable
batteries
HHR-4DPA*1
LTo order, please call 1-800-332-5368 or visit
http://www.panasonic.com/batterystore
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
T-adaptor KX-J66
You can expand your phone system by
registering optional handsets (6 max.) to a
single base unit.
LOptional handsets may be a different color
from that of the supplied handsets.
Handset (optional): KX-TGA120
TG122x.book Page 4 Wednesday, September 29, 2010 2:13 PM
Important Information
5
For assistance, please visit http://www.panasonic.com/help
For your safety
To prevent severe injury and loss of life/
property, read this section carefully before using the
product to ensure proper and safe operation of your
product.
WARNING
Power connection
LUse only the power source marked on the product.
LDo not overload power outlets and extension
cords. This can result in the risk of fire or electric
shock.
LCompletely insert the AC adaptor/power plug into
the power outlet. Failure to do so may cause
electric shock and/or excessive heat resulting in a
fire.
LRegularly remove any dust, etc. from the AC
adaptor/power plug by pulling it from the power
outlet, then wiping with a dry cloth. Accumulated
dust may cause an insulation defect from moisture,
etc. resulting in a fire.
LUnplug the product from power outlets if it emits
smoke, an abnormal smell, or makes an unusual
noise. These conditions can cause fire or electric
shock. Confirm that smoke has stopped emitting
and contact the Panasonic Call Center at 1-800-
211-PANA (1-800-211-7262).
LUnplug from power outlets and never touch the
inside of the product if its casing has been broken
open.
LNever touch the plug with wet hands. Danger of
electric shock exists.
Installation
LTo prevent the risk of fire or electrical shock, do not
expose the product to rain or any type of moisture.
LDo not place or use this product near automatically
controlled devices such as automatic doors and
fire alarms. Radio waves emitted from this product
may cause such devices to malfunction resulting in
an accident.
LDo not allow the AC adaptor or telephone line cord
to be excessively pulled, bent or placed under
heavy objects.
Operating safeguards
LUnplug the product from power outlets before
cleaning. Do not use liquid or aerosol cleaners.
LDo not disassemble the product.
LDo not spill liquids (detergents, cleansers, etc.)
onto the telephone line cord plug, or allow it to
become wet at all. This may cause a fire. If the
telephone line cord plug becomes wet,
immediately pull it from the telephone wall jack,
and do not use.
Medical
LConsult the manufacturer of any personal medical
devices, such as pacemakers or hearing aids, to
determine if they are adequately shielded from
external RF (radio frequency) energy. (The product
operates in the frequency range of 1.92 GHz to
1.93 GHz, and the RF transmission power is 115
mW (max.).)
LDo not use the product in health care facilities if any
regulations posted in the area instruct you not to do
so. Hospitals or health care facilities may be using
equipment that could be sensitive to external RF
energy.
CAUTION
Installation and location
LNever install telephone wiring during an electrical
storm.
LNever install telephone line jacks in wet locations
unless the jack is specifically designed for wet
locations.
LNever touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected at the network interface.
LUse caution when installing or modifying telephone
lines.
LThe AC adaptor is used as the main disconnect
device. Ensure that the AC outlet is installed near
the product and is easily accessible.
LThis product is unable to make calls when:
– the handset batteries need recharging or have
failed.
– there is a power failure.
Battery
LWe recommend using the batteries noted on page
4. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
LDo not mix old and new batteries.
LDo not open or mutilate the batteries. Released
electrolyte from the batteries is corrosive and may
cause burns or injury to the eyes or skin. The
electrolyte is toxic and may be harmful if
swallowed.
LExercise care when handling the batteries. Do not
allow conductive materials such as rings,
bracelets, or keys to touch the batteries, otherwise
a short circuit may cause the batteries and/or the
conductive material to overheat and cause burns.
TG122x.book Page 5 Wednesday, September 29, 2010 2:13 PM
Important Information
6
For assistance, please visit http://www.panasonic.com/help
LCharge the batteries provided with or identified for
use with this product only, in accordance with the
instructions and limitations specified in this
manual.
LOnly use a compatible base unit (or charger) to
charge the batteries. Do not tamper with the base
unit (or charger). Failure to follow these
instructions may cause the batteries to swell or
explode.
Attention:
A nickel metal hydride battery that is recyclable
powers the product you have purchased.
Please call 1-800-8-BATTERY (1-800-822-8837) for
information on how to recycle this battery.
Important safety instructions
When using your product, basic safety precautions
should always be followed to reduce the risk of fire,
electric shock, and injury to persons, including the
following:
1. Do not use this product near water for example,
near a bathtub, washbowl, kitchen sink, or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless
type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in
the vicinity of the leak.
4. Use only the power cord and batteries indicated in
this manual. Do not dispose of batteries in a fire.
They may explode. Check with local codes for
possible special disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic units
use radio waves to communicate with each other.
LFor maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central location with
no obstructions between the handset and base
unit in an indoor environment.
– away from electronic appliances such as TVs,
radios, personal computers, wireless devices,
or other phones.
– facing away from radio frequency transmitters,
such as external antennas of mobile phone cell
stations. (Avoid putting the base unit on a bay
window or near a window.)
LCoverage and voice quality depends on the local
environmental conditions.
LIf the reception for a base unit location is not
satisfactory, move the base unit to another location
for better reception.
Environment
LKeep the product away from electrical noise
generating devices, such as fluorescent lamps and
motors.
LThe product should be kept free from excessive
smoke, dust, high temperature, and vibration.
LThe product should not be exposed to direct
sunlight.
LDo not place heavy objects on top of the product.
LWhen you leave the product unused for a long
period of time, unplug the product from the power
outlet.
LThe product should be kept away from heat
sources such as heaters, kitchen stoves, etc. It
should not be placed in rooms where the
temperature is less than 0 °C (32 °F) or greater
than 40 °C (104 °F). Damp basements should also
be avoided.
LThe maximum calling distance may be shortened
when the product is used in the following places:
Near obstacles such as hills, tunnels,
underground, near metal objects such as wire
fences, etc.
LOperating the product near electrical appliances
may cause interference. Move away from the
electrical appliances.
Routine care
LWipe the outer surface of the product with a
soft moist cloth.
LDo not use benzine, thinner, or any abrasive
powder.
TG122x.book Page 6 Wednesday, September 29, 2010 2:13 PM
Important Information
7
For assistance, please visit http://www.panasonic.com/help
Other information
CAUTION: Risk of explosion if battery is replaced by
an incorrect type. Dispose of used batteries according
to the instructions.
Notice for product disposal, transfer, or
return
LThis product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that you
erase information such as phonebook or caller list
entries from the memory before you dispose of,
transfer, or return the product.
Notice
ENERGY STAR
As an ENERGY STAR® Partner, Panasonic has
determined that this product meets the ENERGY
STAR guidelines for energy efficiency. ENERGY
STAR is a U.S. registered mark.
Specifications
■Standard:
DECT 6.0 (Digital Enhanced
Cordless Telecommunications 6.0)
■Frequency range:
1.92 GHz to 1.93 GHz
■RF transmission power:
115 mW (max.)
■Power source:
120 V AC, 60 Hz
■Power consumption:
Base unit:
Standby: Approx. 0.7 W
Maximum: Approx. 3.8 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 2.6 W
■Operating conditions:
0°C – 40 °C (32 °F – 104 °F), 20 % – 80 % relative
air humidity (dry)
Note:
LDesign and specifications are subject to change
without notice.
LThe illustrations in these instructions may vary
slightly from the actual product.
TG122x.book Page 7 Wednesday, September 29, 2010 2:13 PM
Getting Started
8
For assistance, please visit http://www.panasonic.com/help
Setting up
Connections
LUse only the supplied Panasonic AC
adaptor PNLV226.
■Base unit
*DSL/ADSL filter (not supplied) is required if
you have DSL/ADSL service.
■Charger
Battery installation
LUSE ONLY Ni-MH batteries AAA (R03)
size.
LDo NOT use Alkaline/Manganese/Ni-Cd
batteries.
LConfirm correct polarities (S, T).
Battery charge
Charge for about 7 hours.
LWhen the batteries are fully charged,
“Fully charged” is displayed.
DSL/ADSL filter*
Hooks
“Click”
Press plug firmly.
(120 V AC, 60 Hz)
To single-line
telephone jack
(RJ11C)
“Click”
Correct Wrong
(120 V AC, 60 Hz)
Hooks
LWhen the date and time setting is
displayed, see page 11.
Rechargeable Ni-MH ONLY
Confirm “Charging” is displayed.
TG122x.book Page 8 Wednesday, September 29, 2010 2:13 PM
Getting Started
9
For assistance, please visit http://www.panasonic.com/help
Note when setting up
Note for connections
LThe AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
LThe AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
During a power failure
The unit will not work during a power failure.
We recommend connecting a corded-type
telephone (without AC adaptor) to the same
telephone line or to the same telephone line
jack using a Panasonic T-adaptor (page 4).
Note for battery installation
LUse the supplied rechargeable batteries.
For replacement, we recommend using the
Panasonic rechargeable batteries noted on
page 4, 5.
LWipe the battery ends (S, T) with a dry
cloth.
LAvoid touching the battery ends (S, T) or
the unit contacts.
Note for battery charge
LIt is normal for the handset to feel warm
during charging.
LClean the charge contacts of the handset,
base unit, and charger with a soft and dry
cloth once a month. Clean more often if the
unit is exposed to grease, dust, or high
humidity.
Battery level
Panasonic Ni-MH battery
performance (supplied batteries)
*1 If Eco mode is on.
Note:
LActual battery performance depends on
usage and ambient environment.
LEven after the handset is fully charged, the
handset can be left on the base unit or
charger without any ill effect on the
batteries.
LThe battery level may not be displayed
correctly after you replace the batteries. In
this case, place the handset on the base
unit or charger and let it charge for at least 7
hours.
Intelligent eco mode
This feature automatically reduces handset
power consumption by suppressing handset
transmission power when the handset is close
to the base unit.
LWhen this feature is activated, “ECO” is
displayed.
LEco mode is turned off when the clarity
booster is activated (page 14).
Icon Battery level
5High
6Medium
7Low
074Needs charging.
Operation Operating time
In continuous use 13 hours max.*1
Not in use
(standby)
6 days max.*1
Icon Battery level
TG122x.book Page 9 Wednesday, September 29, 2010 2:13 PM
Getting Started
10
For assistance, please visit http://www.panasonic.com/help
Controls
Handset
ASpeaker
B{k} (Phonebook) {CLEAR}
C{C} (TALK)
D{s} (SP-PHONE: Speakerphone)
EDial keypad (*: TONE)
FReceiver
GDisplay
H{MENU} {OK}
I{MUTE} {PAUSE}
J{OFF}
K{FLASH} {CALL WAIT}
LMicrophone
MCharge contacts
A Navigator key
–{^}, {V}, {<}, or {>}: Scroll through various
lists and items.
–? VOL. (Volume: {^} or {V}): Adjust the
receiver or speaker volume while talking.
–{<} CID (Caller ID): View the caller list.
–{>} REDIAL: View the redial list.
Base unit
ACharge contacts
BSpeaker
C{ERASE}
D{■} (STOP)
E{7}/{8} (Repeat/Skip)
F{6} (PLAY)
Message indicator
G{LOCATOR}
H{ANSWER ON/OFF}
ANSWER ON/OFF indicator
IVOL. (Volume: {^}/{V})
Display
Handset display items
A
M
C
B
D
E
J
H
K
G
I
F
L
A
Item Meaning
wWithin base unit range
LWhen flashing: Handset is
searching for the base
unit. (page 32)
DC E F G H I
A B
TG122x.book Page 10 Wednesday, September 29, 2010 2:13 PM
Getting Started
11
For assistance, please visit http://www.panasonic.com/help
Initial settings
Important:
LWhen you install the batteries for the first
time, the handset prompts you to set date
and time. First press {OK}, then proceed to
step 3 in “Date and time”, page 11.
Date and time
1{MENU}
2{r}: “Date and time” s {OK}
3Enter the current month, date, and year
by selecting 2 digits for each.
Example: July 15, 2011
)7 15 11
4Enter the current hour and minute (12-
hour clock format) by selecting 2 digits for
each.
Example: 9:30
)9 3)
5Press * to select “AM” or “PM”.
6{OK} s {OFF}
Note:
LWhen English is selected as the display
language, 12-hour clock format is used.
When Spanish is selected, 24-hour clock
format is used.
LThe date and time may be incorrect after a
power failure. In this case, set the date and
time again.
Display language
You can select either “English” or
“Español” as the display language. The
default setting is “English”.
1{MENU}
2{r}: “Initial setting” s {OK}
3{r}: “Display settings” s {OK}
4{r}: “Change language” s {OK}
5{r}: Select the desired setting.
6{OK} s {OFF}
Note:
LHow to change from Spanish back to
English:
Voice guidance language
You can select either “English” or
“Español” as the voice guidance language of
the answering system. The default setting is
“English”.
1{MENU}
2{r}: “Answering device” s {OK}
3{r}: “Settings” s {OK}
4{r}: “Voice prompt” s {OK}
5{r}: Select the desired setting.
6{OK} s {OFF}
Dialing mode
If you cannot make calls, change this setting
according to your telephone line service. The
default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1{MENU}
ECO Eco mode is on. (page 9)
[P] Call sharing mode is off.
(page 19)
[1] Handset number
5Battery level
In use LSomeone is using the line.
LAnswering system is being
used by another handset
or the base unit.
Symbol meaning:
Example: {r}: “Off”
Press {V} or {^} to select the words in
quotations.
Item Meaning
1{MENU}
2{r}: “Ajuste inicial” s {OK}
3{r}: “Ajuste pantalla” s {OK}
4{r}: “Cambiar idioma” s {OK}
5{r}: “English” s {OK} s {OFF}
TG122x.book Page 11 Wednesday, September 29, 2010 2:13 PM
Getting Started
12
For assistance, please visit http://www.panasonic.com/help
2{r}: “Initial setting” s {OK}
3{r}: “Set tel line” s {OK}
4{r}: “Set dial mode” s {OK}
5{r}: Select the desired setting.
6{OK} s {OFF}
TG122x.book Page 12 Wednesday, September 29, 2010 2:13 PM
Making/Answering Calls
13
For assistance, please visit http://www.panasonic.com/help
Making calls
1Lift the handset and dial the phone
number.
LTo correct a digit, press {CLEAR}.
2Press {C}.
3When you finish talking, press {OFF} or
place the handset on the base unit or
charger.
Using the speakerphone
1Dial the phone number and press {s}.
LSpeak alternately with the other party.
2When you finish talking, press {OFF}.
Note:
LFor best performance, use the
speakerphone in a quiet environment.
LTo switch back to the receiver, press
{s}/{C}.
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while talking.
Making a call using the redial list
The last 5 phone numbers dialed are stored in
the redial list (each 48 digits max.).
1{>} REDIAL
2{r}: Select the desired phone number.
3{C}
Erasing a number in the redial list
1{>} REDIAL
2{r}: Select the desired phone number.
s {CLEAR}
3{r}: “Yes” s {OK}
4{OFF}
Pause (for PBX/long distance service
users)
A pause is sometimes required when making
calls using a PBX or long distance service.
When storing a calling card access number
and/or PIN in the phonebook, a pause is also
needed (page 17).
Example: If you need to dial the line access
number “9” when making outside calls with a
PBX:
19 s {PAUSE}
2Dial the phone number. s {C}
Note:
LA 3.5 second pause is inserted each time
{PAUSE} is pressed. Repeat as needed to
create longer pauses.
Answering calls
1Lift the handset and press {C} or {s}
when the unit rings.
LYou can also answer the call by
pressing any dial key from ) to 9, *,
or (. (Any key answer feature)
2When you finish talking, press {OFF} or
place the handset on the base unit or
charger.
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You do
not need to press {C}. To turn this feature on,
see page 19.
Adjusting the handset ringer volume
■While the handset is ringing for an
incoming call:
Press {^} or {V} repeatedly to select the
desired volume.
■Programming the volume beforehand:
1{MENU}
2{r}: “Initial setting” s {OK}
3{r}: “Ringer settings” s {OK}
4{r}: “Ringer volume” s {OK}
5{r}: Select the desired volume.
6{OK} s {OFF}
TG122x.book Page 13 Wednesday, September 29, 2010 2:13 PM
Making/Answering Calls
14
For assistance, please visit http://www.panasonic.com/help
Temporary handset ringer off
While the handset is ringing for a call, you can
turn the ringer off temporarily by pressing
{OFF}.
Adjusting the base unit ringer volume
Press {^} or {V} repeatedly to select the
desired volume.
LTo turn the ringer off, press and hold {V}
until the unit beeps.
Useful features during a
call
Hold
This feature allows you to put an outside call
on hold.
1Press {MENU} during an outside call.
2{r}: “Hold” s {OK}
3To release hold, press {C}.
LAnother handset user can take the call
by pressing {C}.
Note:
LIf a call is kept on hold for more than 9
minutes, the call rings at your unit again.
After 1 additional minute on hold, the call is
disconnected.
LIf another phone is connected to the same
line, you can also take the call by lifting its
handset.
Mute
While mute is turned on, you can hear the
other party, but the other party cannot hear
you.
1Press {MUTE} during conversation.
2To return to the conversation, press
{MUTE} again.
Flash
{FLASH} allows you to use the special
features of your host PBX such as transferring
an extension call, or accessing optional
telephone services.
Note:
LTo change the flash time, see page 19.
For call waiting or Call Waiting
Caller ID service users
To use call waiting, you must first subscribe to
call waiting from your service
provider/telephone company.
This feature allows you to receive calls while
you are already talking on the phone. If you
receive a call while on the phone, you will hear
a call waiting tone.
If you subscribe to both Caller ID and Call
Waiting with Caller ID services, the 2nd
caller’s information is displayed after you hear
the call waiting tone on the handset.
1Press {CALL WAIT} to answer the 2nd
call.
2To switch between calls, press {CALL
WAIT}.
Note:
LPlease contact your service provider/
telephone company for details and
availability of this service in your area.
Temporary tone dialing (for
rotary/pulse service users)
You can temporarily switch the dialing mode to
tone when you need to access touch-tone
services (for example, answering services,
telephone banking services, etc.).
Press * (TONE) before entering access
numbers which require tone dialing.
Handset clarity booster
This feature can improve sound clarity when
the handset is used in an area where there
may be interference. During an outside call,
this feature is turned on automatically when
necessary.
Call share
You can join an existing outside call.
To join the conversation, press {C} when the
other handset is on an outside call.
TG122x.book Page 14 Wednesday, September 29, 2010 2:13 PM
Making/Answering Calls
15
For assistance, please visit http://www.panasonic.com/help
Note:
LA maximum of 4 parties (including 1 outside
party) can join a conversation using 3
extensions. (4-way conference)
LTo prevent other users from joining your
conversations with outside callers, turn call
sharing mode off (page 19).
TG122x.book Page 15 Wednesday, September 29, 2010 2:13 PM
Shared Phonebook
16
For assistance, please visit http://www.panasonic.com/help
Shared phonebook
The shared phonebook allows you to make
calls without having to dial manually. Any
handset registered to the base unit can use
the shared phonebook. You can add 50 names
and phone numbers to the shared phonebook.
Important:
LOnly 1 person can access the shared
phonebook at a time.
Adding entries
1{k} s {MENU}
2{r}: “Add new entry” s {OK}
3Enter the party’s name (16 characters
max.). s {OK}
4Enter the party’s phone number (24 digits
max.). s {OK} 2 times
LTo add other entries, repeat from step
3.
5{OFF}
Character table for entering names
While entering characters, you can switch
between uppercase and lowercase by
pressing * (A→a).
LTo enter another character that is located
on the same dial key, first press {>} to
move the cursor to the next space.
L in the above table represents a single
space.
Erasing the character or number
Press {<} or {>}. s {CLEAR}
LPress and hold {CLEAR} to erase all
characters or numbers.
Finding and calling a phonebook
entry
Scrolling through all entries
1{k}
2{r}: Select the desired entry.
3{C}
Searching by first character
1{k}
2Press the dial key () – 9) which
contains the character you are searching
for (page 16).
LPress the same dial key repeatedly to
display the first entry corresponding to
each character located on that dial
key.
LIf there is no entry corresponding to
the character you selected, the next
entry is displayed.
3{r}: Scroll through the phonebook if
necessary.
4{C}
Key Character
1#&’ ()
;, –./1
2ABC2
abc2
3DEF3
def 3
4GHI 4
ghi 4
5JKL5
jkl5
6MN O6
mn o 6
7PQRS7
pqrs7
8TUV8
tuv8
9WX Y Z 9
wx yz9
)0
Key Character
TG122x.book Page 16 Wednesday, September 29, 2010 2:13 PM
Shared Phonebook
17
For assistance, please visit http://www.panasonic.com/help
Editing entries
1Find the desired entry (page 16). s
{MENU}
2{r}: “Edit” s {OK}
3Edit the name if necessary (16 characters
max.; page 16). s {OK}
4Edit the phone number if necessary (24
digits max.). s {OK}
5{r}: “Save” s {OK} s {OFF}
Erasing entries
1Find the desired entry (page 16).
2{CLEAR}
3{r}: “Yes” s {OK} s {OFF}
Chain dial
This feature allows you to dial phone numbers
in the phonebook while you are on a call. This
feature can be used, for example, to dial a
calling card access number or bank account
PIN that you have stored in the phonebook,
without having to dial manually.
1During an outside call, press {k}.
2{r}: Select the desired entry.
3Press {OK} to dial the number.
Note:
LWhen storing a calling card access number
and your PIN in the phonebook as one
phonebook entry, press {PAUSE} to add
pauses after the number and PIN as
necessary (page 13).
LIf you have rotary/pulse service, you need
to press * (TONE) before pressing {k} in
step 1 to change the dialing mode
temporarily to tone. When adding entries to
the phonebook, we recommend adding *
(TONE) to the beginning of phone numbers
you wish to chain dial (page 16).
TG122x.book Page 17 Wednesday, September 29, 2010 2:13 PM
Programming
18
For assistance, please visit http://www.panasonic.com/help
Programmable settings
You can customize the unit by programming the following features using the handset.
Programming by scrolling through the display menus
1{MENU}
2Press {V} or {^} to select the desired main menu. s {OK}
3Press {V} or {^} to select the desired item in sub-menu 1. s {OK}
LIn some cases, you may need to select from sub-menu 2. s {OK}
4Press {V} or {^} to select the desired setting. s {OK}
LThis step may vary depending on the feature being programmed.
LTo exit the operation, press {OFF}.
Note:
LIn the following table, < > indicates the default settings.
Main menu Sub-menu 1 Sub-menu 2 Page
Caller list ––21
Answering device Play new msg.
(msg.: message)
–24
Play all msg. –24
Erase all msg.*1 –25, 25
Greeting Record greeting*1 23
Check greeting 24
Pre-recorded*1 24
Settings Remote code*1 <111>25
Ring count*1
<4 rings>
26
Recording time*1
<3 min>
27
Screen call <On>23
Voice prompt*1
<English>
11
Answer on*1 –23
Answer off*1 –23
Intercom ––29
Ph.book settings
(Ph.book: phonebook)
Add new entry*1 –16
TG122x.book Page 18 Wednesday, September 29, 2010 2:13 PM
Programming
19
For assistance, please visit http://www.panasonic.com/help
*1 If you program these settings using one of the handsets, you do not need to program the same
item using another handset.
*2 Ringer volume cannot be turned off for intercom calls and paging.
*3 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to
5). If you select a melody, you cannot distinguish lines by their ringers.
*4 If you select one of the melody ringer tones, the ringer tone continues to play for several
seconds even if the caller has already hung up. You may either hear a dial tone or no one on
the line when you answer the call.
*5 The preset melodies in this product are used with permission of © 2007 Copyrights Vision Inc.
*6 The flash time depends on your telephone exchange or host PBX. Contact your PBX supplier
if necessary. The setting should stay at “700 ms” unless pressing {FLASH} fails to pick up
the waiting call.
*7 Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any
keys, including confirmation tones and error tones.
*8 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up
the handset to answer a call, turn off this feature.
*9 The handset can display the Internet address where you can download the operating
instructions or get further information for this product, using your computer.
Initial setting Ringer settings Ringer volume*2
<Level 6>
–
Ringer tone*3, *4, *5
<Tone 1>
–
Display settings Change language
<English>
11
Contrast <Level 3> –
Set tel line Set dial mode*1
<Tone>
11
Set flash time*1, *6
<700 ms>
14
VM tone detect*1
<On>
28
Call sharing*1
<On>
–14
Registration HS registration
(HS: handset)
20
Deregistration 20
Key tone*7 <On>––
Auto talk*8 <Off>–13
Caller ID edit
<On>
–22
Date and time*1 ––11
Customer support*9 –––
Main menu Sub-menu 1 Sub-menu 2 Page
TG122x.book Page 19 Wednesday, September 29, 2010 2:13 PM
Programming
20
For assistance, please visit http://www.panasonic.com/help
Registering a unit
Operating additional units
Additional handsets
Up to 6 handsets can be registered to the base
unit.
Important:
LSee page 4 for information on the available
model.
Registering a handset to the base
unit
The supplied handset and base unit are pre-
registered. If for some reason the handset is
not registered to the base unit, re-register the
handset.
1Handset:
{MENU}
2{r}: “Initial setting” s {OK}
3{r}: “Registration” s {OK}
4{r}: “HS registration” s {OK}
5Base unit:
Press and hold {LOCATOR} for about 5
seconds until the registration tone
sounds.
LIf all registered handsets start ringing,
press the same button to stop. Then
repeat this step.
LThe next step must be completed
within 90 seconds.
6Handset:
Press {OK}, then wait until a long beep
sounds.
Note:
LWhile registering, “Base in
registering mode” is displayed on all
registered handsets.
LWhen you purchase an additional handset,
refer to the additional handset’s installation
manual for registration.
Deregistering a handset
A handset can cancel its own registration (or
the registration of another handset) that is
stored to the base unit. This allows the
handset to end its wireless connection with the
system.
1{MENU}
2{r}: “Initial setting” s {OK}
3{r}: “Registration” s {OK}
4{r}: “Deregistration” s {OK}
5335 s {OK}
6Select the handset(s) you want to cancel
by pressing the desired handset number
(1-6). s {OK}
LThe selected handset number(s)
flashes.
LTo undo a selection, press the handset
number again. The number stops
flashing.
7{r}: “Yes” s {OK}
8{OFF}
TG122x.book Page 20 Wednesday, September 29, 2010 2:13 PM
Caller ID Service
21
For assistance, please visit http://www.panasonic.com/help
Using Caller ID service
Important:
LThis unit is Caller ID compatible. To use
Caller ID features, you must subscribe to a
Caller ID service. Contact your service
provider/
telephone company for details.
Caller ID features
When an outside call is being received, the
caller’s name and phone number are
displayed.
Caller information for the last 50 callers is
logged in the caller list from the most recent
call to the oldest.
LIf the unit cannot receive caller information,
the following is displayed:
–“Out of area”: The caller dials from
an area which does not provide a Caller
ID service.
–“Private caller”: The caller
requests not to send caller information.
–“Long distance”: The caller makes a
long distance call.
LIf the unit is connected to a PBX system,
caller information may not be properly
received. Contact your PBX supplier.
Missed calls
If a call is not answered, the unit treats it as a
missed call. The display shows “Missed
call”. This lets you know if you should view
the caller list to see who called while you were
away.
Note:
LEven when there are unviewed missed
calls, “Missed call” disappears from the
standby display if the following operation is
performed by one of the registered
handsets:
– Being replaced on the base unit or
charger.
– Pressing {OFF}.
Phonebook name display
When caller information is received and it
matches a phone number stored in the
phonebook, the stored name in the phonebook
is displayed and logged in the caller list.
Caller list
Important:
LOnly 1 person can access the caller list at a
time.
LMake sure the unit’s date and time setting is
correct (page 11).
Viewing the caller list and calling
back
1{<} CID
2Press {V} to search from the most recent
call, or {^} to search from the oldest call.
LIf > is displayed, not all of the
information is shown. To see the
remaining information, press {>}. To
return to the previous screen, press
{<}.
3To call back, press {C}.
To exit, press {OFF}.
Note:
LIf the entry has already been viewed or
answered, “Q” is displayed, even if it was
viewed or answered using another handset.
Editing a caller’s phone number
before calling back
You can edit a phone number in the caller list
by removing its area code and/or the long
distance code “1”.
1{<} CID
2{r}: Select the desired entry.
3{MENU} s {r}: “Edit & Save” s
{OK}
4Press {MENU} repeatedly until the phone
number is shown in the desired format.
1Local phone number
Example: 321-5555
2Area code – Local phone number
Example: 555-321-5555
TG122x.book Page 21 Wednesday, September 29, 2010 2:13 PM
Caller ID Service
22
For assistance, please visit http://www.panasonic.com/help
5{C}
Caller ID number auto edit feature
Once you call back an edited number, the
handset which was used to call back
remembers the area code and format of the
edited number. The next time someone calls
from the same area code, caller information is
customized by the handset as follows:
– When the call is being received, the Caller
ID number is displayed in the same format
as the edited number.
– After the call has ended, the caller’s phone
number is displayed in the same format as
the edited number, when reviewed from the
caller list.
For example, you can use this feature to set
the handset to ignore the area code of callers
in your area, so that you can call these local
numbers using caller information without
dialing the area code.
To activate this feature, you must edit an entry
in the caller list, then call that number. After
that, phone numbers from that caller’s area
code are edited automatically.
This feature can be set for each handset (page
19). The default setting is “On”.
Note:
LPhone numbers from the 4 most recently
edited area codes are automatically edited.
LIf you move to another area, you can turn
this feature off to erase previously edited
area codes. To use this feature again, turn it
on and reprogram the area codes you want
to edit once again.
Erasing selected caller
information
1{<} CID
2{r}: Select the desired entry.
3{CLEAR} s {r}: “Yes” s {OK} s
{OFF}
Erasing all caller information
1{<} CID
2{r}: Select the desired entry. s {OK}
3{r}: “Erase all” s {OK}
4{r}: “Yes” s {OK} s {OFF}
Storing caller information to the
phonebook
1{<} CID
2{r}: Select the desired entry. s {MENU}
3{r}: “Edit & Save” s {OK}
LTo edit the number, press {MENU}
repeatedly until the phone number is
shown in the desired format.
4{MUTE}
5Continue from step 3, “Editing entries”,
page 17.
31 – Area code – Local phone number
Example: 1-555-321-5555
TG122x.book Page 22 Wednesday, September 29, 2010 2:13 PM
Answering System
23
For assistance, please visit http://www.panasonic.com/help
Answering system
The answering system can answer and record
calls for you when you are unavailable to
answer the phone.
Important:
LOnly 1 person can access the answering
system (listen to messages, record a
greeting message, etc.) at a time.
LWhen callers leave messages, the unit
records the day and time of each message.
Make sure the date and time have been set
correctly (page 11).
Memory capacity (including your
greeting message)
The total recording capacity is about 18
minutes. A maximum of 64 messages can be
recorded.
Note:
LWhen message memory becomes full:
–“Messages full” is shown on the
handset display.
– The ANSWER ON/OFF indicator on the
base unit flashes rapidly if the answering
system is turned on.
– If you use the pre-recorded greeting
message, the unit automatically switches
to another pre-recorded greeting
message asking callers to call again
later.
– If you recorded your own greeting
message, the same message is still
announced to callers even though their
messages are not recorded.
Turning the answering
system on/off
Press {ANSWER ON/OFF} to turn on/off the
answering system.
1{MENU}
2{r}: “Answering device” s {OK}
3{r}: “Answer on” or “Answer off” s
{OK} s {OFF}
Note for base unit and handset:
LWhen the answering system is turned on,
the ANSWER ON/OFF indicator on the
base unit lights up.
Call screening
While a caller is leaving a message, you can
listen to the call through the handset’s
speaker. To adjust the speaker volume, press
{^} or {V} repeatedly. You can answer the call
by pressing {C} on the handset. Call
screening can be set for each handset. The
default setting is “On”.
1{MENU}
2{r}: “Answering device” s {OK}
3{r}: “Settings” s {OK}
4{r}: “Screen call” s {OK}
5{r}: Select the desired setting. s {OK}
s {OFF}
Greeting message
When the unit answers a call, a greeting
message is played to callers.
You can use either:
– your own greeting message
– a pre-recorded greeting message
Recording your greeting
message
1{MENU}
2{r}: “Answering device” s {OK}
3{r}: “Greeting” s {OK}
4{r}: “Record greeting” s {OK}
5{r}: “Yes” s {OK}
6After a beep sounds, hold the handset
about 20 cm (8 inches) away and speak
clearly into the microphone (2 minutes
max.).
Base unit
Handset
TG122x.book Page 23 Wednesday, September 29, 2010 2:13 PM
Answering System
24
For assistance, please visit http://www.panasonic.com/help
7Press {OK} to stop recording.
8{OFF}
Using a pre-recorded greeting
message
If you erase or do not record your own greeting
message, the unit plays a pre-recorded
greeting asking callers to leave a message.
Resetting to a pre-recorded greeting
message
If you want to use a pre-recorded greeting
message once you record your own greeting
message, you need to erase your own
greeting message.
1{MENU}
2{r}: “Answering device” s {OK}
3{r}: “Greeting” s {OK}
4{r}: “Pre-recorded” s {OK}
5{OK} s {OFF}
Playing back the greeting
message
1{MENU}
2{r}: “Answering device” s {OK}
3{r}: “Greeting” s {OK}
4{r}: “Check greeting” s {OK}
5{OFF}
Listening to messages
using the base unit
When new messages have been recorded,
{6} on the base unit flashes.
Press {6}.
LIf new messages have been recorded, the
base unit plays back new messages.
LIf there are no new messages, the base unit
plays back all messages.
Operating the answering system
during playback
*1 If pressed within the first 5 seconds of a
message, the previous message is played.
Erasing all messages
Press {ERASE} 2 times while the unit is not in
use.
Listening to messages
using the handset
When new messages have been recorded
“New message” is displayed.
1{MENU}
2{r}: “Answering device” s {OK}
3{r}: “Play new msg.” or “Play all
msg.” s {OK}
4When finished, press {OFF}.
Note:
LTo switch to the receiver, press {C}.
Operating the answering system
{MENU} s {r}: “Answering device” s
{OK}
Key Operation
{^} or {V} Adjust the speaker
volume
{7}Repeat message*1
{8}Skip message
{■} (STOP) Stop playback
{ERASE}Erase currently playing
message
Key Operation
{^} or {V} Adjust the
receiver/speaker
volume (during
playback)
TG122x.book Page 24 Wednesday, September 29, 2010 2:13 PM
Answering System
25
For assistance, please visit http://www.panasonic.com/help
*1 If pressed within the first 5 seconds of a
message, the previous message is played.
*2 To resume playback:
{r}: “Playback” s {OK}
*3 You can also erase as follows:
{CLEAR} s {r}: “Yes” s {OK}
*4 You can also erase as follows:
{MENU} s {r}: “Erase all” s {OK}
s {r}: “Yes” s {OK}
Calling back (Caller ID
subscribers only)
If caller information is received for the call, you
can call the caller back while listening to a
message.
1Press {MENU} during playback.
2{r}: “Edit & Call” s {OK}
LTo edit the number before calling back,
press {MENU} repeatedly until the
phone number is shown in the desired
format (page 21).
3{C}
Erasing all messages
1{MENU}
2{r}: “Answering device” s {OK}
3{r}: “Erase all msg.” s {OK}
4{r}: “Yes” s {OK} s {OFF}
Remote operation
Using a touch-tone phone, you can call your
phone number from outside and access the
unit to listen to messages or change
answering system settings. The unit’s voice
guidance prompts you to press certain dial
keys to perform different operations.
Remote access code
A 3-digit remote access code must be entered
when operating the answering system
remotely. This code prevents unauthorized
parties from listening to your messages
remotely. The default setting is “111”.
Important:
LTo prevent unauthorized access to this
product, we recommend that you regularly
change the remote code.
1{MENU}
2{r}: “Answering device” s {OK}
3{r}: “Settings” s {OK}
4{r}: “Remote code” s {OK}
5Enter the desired 3-digit remote access
code.
6{OK} s {OFF}
Deactivating remote operation
Press {*} in step 5 on “Remote access code”,
page 25.
LThe entered remote access code is deleted.
1 or {<}Repeat message
(during playback)*1
2 or {>}Skip message (during
playback)
3Enter the “Settings”
menu
4Play new messages
5Play all messages
6Play greeting message
76 Record greeting
message
8Turn answering system
on
{MENU}Pause message*2
9Stop recording
Stop playback
)Turn answering system
off
*4*3 Erase currently playing
message
*5*4 Erase all messages
*6Reset to a pre-recorded
greeting message
Key Operation
TG122x.book Page 25 Wednesday, September 29, 2010 2:13 PM
Answering System
26
For assistance, please visit http://www.panasonic.com/help
Using the answering system
remotely
1Dial your phone number from a touch-
tone phone.
2After the greeting message starts, enter
your remote access code.
3Follow the voice guidance prompts as
necessary or control the unit using remote
commands (page 26).
4When finished, hang up.
Voice guidance
■When the English voice guidance is
selected
During remote operation, the unit’s voice
guidance starts and prompts you to press
1 to perform a specific operation, or press
2 to listen to more available operations.
■When the Spanish voice guidance is
selected
To start the voice guidance, press 9. The
voice guidance announces the available
remote commands (page 26).
Note:
LIf you do not press any dial keys within
10 seconds after a voice guidance
prompt, the unit disconnects your call.
Remote commands
You can press dial keys to access certain
answering system functions without waiting for
the voice guidance to prompt you.
*1 If pressed within the first 5 seconds of a
message, the previous message is played.
*2 For English voice guidance only
*3 For Spanish voice guidance only
Turning on the answering system
remotely
If the answering system is off, you can turn it
on remotely.
1Dial your phone number from a touch-
tone phone.
2Let the phone ring 15 times.
LA long beep is heard.
3Enter your remote access code within 10
seconds after the long beep.
LThe greeting message is played back.
LYou can either hang up, or enter your
remote access code again and begin
remote operation (page 25).
Answering system settings
Number of rings before the unit
answers a call
You can change the number of times the
phone rings “Ring count” before the unit
answers calls. You can select 2 to 7 rings, or
“Toll saver”.
The default setting is “4 rings”.
“Toll saver”: The unit’s answering system
answers at the end of the 2nd ring when new
messages have been recorded, or at the end
of the 5th ring when there are no new
messages. If you call your phone from outside
to listen to new messages (page 25), you know
that there are no new messages when the
Key Operation
1Repeat message
(during playback)*1
2Skip message
(during playback)
4Play new messages
5Play all messages
9Stop playback*2
Start voice guidance*3
)Turn answering system off
*4Erase currently playing
message
*5Erase all messages
*( End remote operation
(or hang up)
Key Operation
TG122x.book Page 26 Wednesday, September 29, 2010 2:13 PM
Answering System
27
For assistance, please visit http://www.panasonic.com/help
phone rings for the 3rd time. You can then
hang up without being charged for the call.
1{MENU}
2{r}: “Answering device” s {OK}
3{r}: “Settings” s {OK}
4{r}: “Ring count” s {OK}
5{r}: Select the desired setting. s {OK}
s {OFF}
For voice mail service subscribers
If you subscribe to a flat-rate service package
that includes Caller ID, call waiting, voice mail,
and unlimited local/regional/long distance
calls, please note the following:
LTo use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
turn off the answering system (page 23).
LTo use this unit’s answering system rather
than the voice mail service provided by your
service provider/
telephone company, please contact your
service provider/telephone company to
deactivate your voice mail service.
If your service provider/telephone company
cannot do this:
– Set this unit’s “Ring count” setting so
that this unit’s answering system
answers calls before the voice mail
service of your service
provider/telephone company does. It is
necessary to check the number of rings
required to activate the voice mail
service provided by your service
provider/telephone company before
changing this setting.
– Change the number of rings of the voice
mail service so that the answering
system can answer the call first. To do
so, contact your service
provider/telephone company.
Caller’s recording time
You can change the maximum message
recording time allowed for each caller. The
default setting is “3 min”.
1{MENU}
2{r}: “Answering device” s {OK}
3{r}: “Settings” s {OK}
4{r}: “Recording time” s {OK}
5{r}: Select the desired setting. s {OK}
s {OFF}
TG122x.book Page 27 Wednesday, September 29, 2010 2:13 PM
Voice Mail Service
28
For assistance, please visit http://www.panasonic.com/help
Voice mail service
Voice mail is an automatic answering service
offered by your service provider/telephone
company. After you subscribe to this service,
your service provider/telephone company’s
voice mail system answers calls for you when
you are unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/
telephone company, not your telephone.
Please contact your service provider/
telephone company for details of this service.
Important:
LTo use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
turn off the answering system (page 23).
For details, see page 27.
Voice mail (VM) tone detection
Your service provider/telephone company
sends special signals (sometimes called
“voice mail tones” or “stutter tones”) to the unit
to let you know you have new voice mail
messages. If you hear a series of dial tones
followed by a continuous dial tone after you
press {C}, you have new voice mail
messages. Soon after you hang up a call or
after the phone stops ringing, your unit checks
the phone line to see if new voice mail
messages have been recorded.
Turn this feature off when:
– You do not subscribe to voice mail service.
– Your service provider/telephone company
does not send voice mail tones.
– Your phone is connected to a PBX.
If you are not sure which setting is required,
contact your service provider/telephone
company.
Turning VM tone detection on/off
The default setting is “On”.
1{MENU}
2{r}: “Initial setting” s {OK}
3{r}: “Set tel line” s {OK}
4{r}: “VM tone detect” s {OK}
5{r}: Select the desired setting. s {OK}
s {OFF}
Voice mail message indication
When you have new voice mail messages,
“New Voice Mail” is displayed on the
handset if message indication service is
available.
In order to listen to your voice mail messages,
you must dial the voice mail access number of
your service provider/
telephone company.
Note:
LIf the handset still indicates there are new
messages even after you have listened to
all new messages, turn it off by pressing
and holding ( until the handset beeps.
LIf your voice mail service uses voice mail
tones and a message is over 3 minutes
long, the handset may not indicate new
messages.
TG122x.book Page 28 Wednesday, September 29, 2010 2:13 PM
Intercom/Locator
29
For assistance, please visit http://www.panasonic.com/help
Intercom
Intercom calls can be made between
handsets.
Note:
LIf you receive an outside call while talking
on the intercom, you hear 2 tones. To
answer the call with the handset, press
{OFF}, then press {C}.
LWhen paging a handset, the paged handset
beeps for 1 minute.
Making an intercom call
1{MENU}
2{r}: “Intercom” s {OK}
3Select the handset you want to page by
pressing the desired handset number (1
- 6).
LTo stop paging, press {OFF}.
4When you finish talking, press {OFF}.
Answering an intercom call
1Press {C} to answer the page.
2When you finish talking, press {OFF}.
Handset locator
You can locate a misplaced handset by paging
it.
1Base unit: {LOCATOR}
LAll registered handsets beep for 1
minute.
2To stop paging:
Base unit: Press {LOCATOR}.
Handset: Press {OFF}.
Transferring calls,
conference calls
Outside calls can be transferred or a
conference call with an outside party can be
made between 2 handsets.
1During an outside call, press {MENU}.
2{r}: “Intercom” s {OK}
3Select the handset you want to page by
pressing the desired handset number (1
- 6).
4Wait for the paged party to answer.
LIf the paged party does not answer,
press {C} to return to the outside call.
5To complete the transfer:
Press {OFF}.
LThe outside call is being routed to the
destination unit.
To establish a conference call:
Press {MENU}. s
{r}: “Conference” s {OK}
LTo leave the conference, press {OFF}.
The other 2 parties can continue the
conversation.
LTo put the outside call on hold, press
{MENU}. s
{r}: “Hold” s {OK}
To resume the conference, press
{MENU}. s
{r}: “Conference” s {OK}
Answering a transferred call
Press {C} to answer the page.
TG122x.book Page 29 Wednesday, September 29, 2010 2:13 PM
Useful Information
30
For assistance, please visit http://www.panasonic.com/help
Wall mounting (Charger
only)
Drive the screws (not supplied) into the wall.
Note:
LMake sure that the wall and the fixing
method are strong enough to support the
weight of the unit.
25.4 mm
(1 inch)
Screws
Hooks
TG122x.book Page 30 Wednesday, September 29, 2010 2:13 PM
Useful Information
31
For assistance, please visit http://www.panasonic.com/help
Error messages
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again.
General use
Display message Cause/solution
Busy LThe called unit is in use.
LOther units are in use and the system is busy. Try
again later.
LThe handset you are using is too far from the base
unit. Move closer and try again.
LThere is no handset registered to the base unit
matching the handset number you entered.
Error!! LRecording was too short. Try again.
No link to base. Reconnect
main base AC adaptor.
LThe handset has lost communication with the base
unit. Move closer to the base unit and try again.
LUnplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
LThe handset’s registration may have been canceled.
Re-register the handset (page 20).
Problem Cause/solution
The handset does not turn on
even after installing charged
batteries.
LPlace the handset on the base unit or charger to turn on
the handset.
The unit does not work. LMake sure the batteries are installed correctly (page 8).
LFully charge the batteries (page 8).
LCheck the connections (page 8).
LUnplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
LThe handset has not been registered to the base unit.
Register the handset (page 20).
TG122x.book Page 31 Wednesday, September 29, 2010 2:13 PM
Useful Information
32
For assistance, please visit http://www.panasonic.com/help
Programmable settings
Battery recharge
Making/answering calls, intercom
I cannot hear a dial tone. LThe base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
LDisconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your service
provider/
telephone company.
Problem Cause/solution
The display is in a language I
cannot read.
LChange the display language (page 11).
I cannot register a handset to a
base unit.
LThe maximum number of handsets (6) is already
registered to the base unit. Cancel unused handset
registrations from the base unit (page 20).
Problem Cause/solution
The handset beeps and/or
7 flashes.
LBattery charge is low. Fully charge the batteries (page 8).
I fully charged the batteries, but
7 still flashes or the
operating time seems to be
shorter.
LClean the battery ends (S, T) and the charge contacts
with a dry cloth and charge again.
LIt is time to replace the batteries (page 8).
Problem Cause/solution
w is flashing. LThe handset is too far from the base unit. Move closer.
LThe base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
LThe handset is not registered to the base unit. Register it
(page 20).
Noise is heard, sound cuts in
and out.
LYou are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
LMove closer to the base unit.
LIf you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
Problem Cause/solution
TG122x.book Page 32 Wednesday, September 29, 2010 2:13 PM
Useful Information
33
For assistance, please visit http://www.panasonic.com/help
Caller ID
The handset does not ring. LThe ringer volume is turned off. Adjust the ringer volume
(page 19).
The base unit does not ring. LThe ringer volume is turned off. Adjust the ringer volume
(page 14).
I cannot make a call. LThe dialing mode may be set incorrectly. Change the
setting (page 11).
LThe handset is too far from the base unit. Move closer
and try again.
I cannot make long distance
calls.
LMake sure that you have long distance service.
Problem Cause/solution
Caller information is not
displayed.
LYou must subscribe to Caller ID service. Contact your
service provider/telephone company for details.
LIf your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
LIf you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
LThe name display service may not be available in some
areas. Contact your service provider/
telephone company for details.
LOther telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is displayed
late.
LDepending on your service provider/telephone company,
the unit may display the caller’s information at the 2nd
ring or later.
LMove closer to the base unit.
The caller list/incoming phone
numbers are not edited
automatically.
LThe Caller ID number auto edit feature is turned off. Turn
it on and try again (page 19).
LYou need to call back the edited number to activate Caller
ID number auto edit.
I cannot dial the phone number
edited in the caller list.
LThe phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 21).
Problem Cause/solution
TG122x.book Page 33 Wednesday, September 29, 2010 2:13 PM
Useful Information
34
For assistance, please visit http://www.panasonic.com/help
Answering system
Liquid damage
Caution:
LTo avoid permanent damage, do not use a microwave oven to speed up the drying process.
The 2nd caller’s information is
not displayed during an outside
call.
LIn order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your service
provider/telephone company and subscribe to the desired
service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this
specific service, even if you already subscribed to both
Caller ID and Call Waiting with Caller ID services (CWID).
Problem Cause/solution
The unit does not record new
messages.
LThe answering system is turned off. Turn it on (page 23).
LThe message memory is full. Erase unnecessary
messages (page 24).
LIf you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company,
not your telephone. Change the unit’s number of rings
setting or contact your service provider/telephone
company (page 27).
I cannot operate the answering
system.
LSomeone is using the unit. Wait for the other user to
finish.
LA caller is leaving a message. Wait for the caller to finish.
LThe handset is too far from the base unit. Move closer.
I cannot operate the answering
system remotely.
LThe remote access code is not set. Set the remote access
code (page 25).
LYou are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 25).
LPress each key firmly.
LThe answering system is turned off. Turn it on (page 26).
Problem Cause/solution
Liquid or other form of moisture
has entered the handset/base
unit.
LDisconnect the AC adaptor and telephone line cord from
the base unit. Remove the batteries from the handset and
leave to dry for at least 3 days. After the handset/base
unit are completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and charge fully
before use. If the unit does not work properly, contact an
authorized service center.
Problem Cause/solution
TG122x.book Page 34 Wednesday, September 29, 2010 2:13 PM
Useful Information
35
For assistance, please visit http://www.panasonic.com/help
FCC and other information
This equipment complies with Part 68 of the FCC
rules and the requirements adopted by the ACTA.
On the bottom of this equipment is a label that
contains, among other information, a product
identifier in the format US:ACJ----------.
If requested, this number must be provided to the
telephone company.
L Registration No.............(found on the bottom of
the unit)
L Ringer Equivalence No. (REN).......0.1B
A plug and jack used to connect this equipment to
the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with
the product. It is designed to be connected to a
compatible modular jack that is also compliant.
The REN is used to determine the number of
devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in
the devices not ringing in response to an incoming
call. In most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line,
as determined by the total RENs, contact the local
telephone company. For products approved after
July 23, 2001, the REN for the product is part of the
product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ##
are the REN without a decimal point (e.g., 03 is a
REN of 0.3).
If this equipment causes harm to the telephone
network, the telephone company will notify you in
advance that temporary discontinuance of service
may be required. But if advance notice isn't
practical, the telephone company will notify the
customer as soon as possible. Also, you will be
advised of your right to file a complaint with the
FCC if you believe it is necessary.
The telephone company may make changes in its
facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this
happens the telephone company will provide
advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, for
repair or warranty information, please contact a
Factory Service Center or other Authorized
Servicer. If the equipment is causing harm to the
telephone network, the telephone company may
request that you disconnect the equipment until the
problem is resolved.
Connection to party line service is subject to state
tariffs. Contact the state public utility commission,
public service commission or corporation
commission for information.
If your home has specially wired alarm equipment
connected to the telephone line, ensure the
installation of this equipment does not disable your
alarm equipment. If you have questions about what
will disable alarm equipment, consult your
telephone company or a qualified installer.
This equipment is hearing aid compatible as
defined by the FCC in 47 CFR Section 68.316.
When you hold the phone to your ear, noise might
be heard in your Hearing Aid. Some Hearing Aids
are not adequately shielded from external RF (radio
frequency) energy. If noise occurs, use an optional
headset accessory or the speakerphone option (if
applicable) when using this phone. Consult with
your audiologist or Hearing Aid manufacturer about
the availability of Hearing Aids which provide
adequate shielding to RF energy commonly emitted
by digital devices.
WHEN PROGRAMMING EMERGENCY
NUMBERS AND(OR) MAKING TEST CALLS TO
EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to the
dispatcher the reason for the call.
2) Perform such activities in the off-peak hours,
such as early morning or late evenings.
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
Privacy of communications may not be ensured
when using this phone.
CAUTION:
Any changes or modifications not expressly
approved by the party responsible for compliance
could void the user’s authority to operate this
device.
TG122x.book Page 35 Wednesday, September 29, 2010 2:13 PM
Useful Information
36
For assistance, please visit http://www.panasonic.com/help
NOTE:
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct
the interference by one or more of the following
measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment
and receiver.
– Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
– Consult the dealer or an experienced radio/TV
technician for help.
Some cordless telephones operate at frequencies
that may cause interference to nearby TVs and
VCRs. To minimize or prevent such interference,
the base of the cordless telephone should not be
placed near or on top of a TV or VCR. If
interference is experienced, move the cordless
telephone further away from the TV or VCR. This
will often reduce or eliminate interference.
FCC RF Exposure Warning:
L This product complies with FCC radiation
exposure limits set forth for an uncontrolled
environment.
L To comply with FCC RF exposure requirements,
the base unit must be installed and operated 20
cm (8 inches) or more between the product and
all person’s body (excluding extremities of
hands, wrist and feet).
L This product may not be collocated or operated
in conjunction with any other antenna or
transmitter.
L For body-worn operation, the handset must be
used only with a non-metallic accessory. Use of
other accessories may not ensure compliance
with FCC RF exposure requirements.
Notice
L FCC ID can be found inside the battery
compartment or on the bottom of the units.
Compliance with TIA-1083 standard:
Telephone handsets identified with this logo
have reduced noise and interference when
used with T-Coil equipped hearing aids and
cochlear implants.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
TG122x.book Page 36 Wednesday, September 29, 2010 2:13 PM
Guía Rápida Española
37
Para obtener ayuda, visite http://www.panasonic.com/help (solo en inglés)
Guía Rápida Española
TG122x.book Page 37 Wednesday, September 29, 2010 2:13 PM
Guía Rápida Española
38
Para obtener ayuda, visite http://www.panasonic.com/help (solo en inglés)
TG122x.book Page 38 Wednesday, September 29, 2010 2:13 PM
Guía Rápida Española
39
Para obtener ayuda, visite http://www.panasonic.com/help (solo en inglés)
TG122x.book Page 39 Wednesday, September 29, 2010 2:13 PM
Guía Rápida Española
40
Para obtener ayuda, visite http://www.panasonic.com/help (solo en inglés)
TG122x.book Page 40 Wednesday, September 29, 2010 2:13 PM
Appendix
41
For assistance, please visit http://www.panasonic.com/help
Customer services
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate your nearest
Dealer or Service Center; purchase Parts and Accessories; or make Customer
Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at: 1-800-211-PANA (1-800-211-7262),
Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST.
TTY users (hearing or speech impaired users) can call 1-877-833-8855.
TTY users (hearing or speech impaired users) can call 1-866-605-1277.
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday - Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and
Personal Checks.)
Accessory Purchases (United States and Puerto Rico)
TG122x.book Page 41 Wednesday, September 29, 2010 2:13 PM
Appendix
42
For assistance, please visit http://www.panasonic.com/help
Warranty (For United States and Puerto Rico)
PANASONIC CORPORATION OF NORTH AMERICA
One Panasonic Way, Secaucus, New Jersey 07094
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length
of the period indicated on the chart below, which starts with the date of original purchase
(“Limited Warranty period”), at its option either (a) repair your product with new or
refurbished parts, or (b) replace it with a new or a refurbished product. The decision to
repair or replace will be made by the warrantor.
Parts Labor
One (1) Year One (1) Year
During the “Labor” Limited Warranty period there will be no charge for labor. During the
“Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your
product prepaid during the Limited Warranty period. This Limited Warranty excludes both
parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited Warranty
only applies to products purchased and serviced in the United States or Puerto Rico. This
Limited Warranty is extended only to the original purchaser and only covers products
purchased as new.
For assistance in the continental United States and Puerto Rico in obtaining repairs please
ship the product prepaid to:
PSTC (Panasonic) Exchange Center,
4900 George McVay Drive, Suite B Door #12, McAllen, TX 78503
panacare@us.panasonic.com
When shipping the unit carefully pack in a padded shipping carton, include all
accessories, and send it prepaid. Include a letter detailing the complaint, a return
address and provide a day time phone number where you can be reached. P.O. Boxes
are not acceptable. Keep the tracking number for your records. A copy of valid registered
receipt is required under the 1 year parts and labor Limited Warranty.
For Limited Warranty service for headsets if a headset is included with this
product please follow instructions above.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF
PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF
PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT
RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Panasonic Telephone Products
Limited Warranty
Ship-In Service
TG122x.book Page 42 Wednesday, September 29, 2010 2:13 PM
Appendix
43
For assistance, please visit http://www.panasonic.com/help
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship,
and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty
ALSO DOES NOT COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls, improper
maintenance, power line surge, lightning damage, modification, introduction of sand,
humidity or liquids, commercial use such as hotel, office, restaurant, or other business or
rental use of the product, or service by anyone other than a Factory Service Center or
other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED
WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this
excludes damages for lost time, lost calls or messages, cost of having someone remove or
re-install an installed unit if applicable, travel to and from the servicer. The items listed are
not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES,
INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the exclusions may not
apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from state to state. If a problem with this product develops during or after the
Limited Warranty period, you may contact your dealer or Service Center. If the problem is
not handled to your satisfaction, then write to the warrantor’s Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY,
ARE YOUR RESPONSIBILITY.
L Carefully pack your unit, preferably in the original carton.
L Attach a letter, detailing the symptom.
L Send the unit to PSTC (Panasonic) Exchange Center, prepaid and
adequately insured.
L Do not send your unit to Panasonic Corporation of North America
listed on the back cover or to executive or regional sales offices. These
locations do not repair consumer products.
When you ship the product
TG122x.book Page 43 Wednesday, September 29, 2010 2:13 PM
Index
44
Index
# 4-way conference: 14
A Additional handset: 20
Answering calls: 13
Answering system
Call screening: 23
Erasing messages: 24, 25, 26
Greeting message: 23
Listening to messages: 24, 26
Number of rings: 26
Recording time: 27
Remote access code: 25
Remote operation: 25
Ring count: 26
Toll saver: 26
Turning on/off: 23, 25, 26
Auto talk: 13
B Battery: 8, 9
Booster (Clarity booster): 14
C Caller ID number auto edit: 22
Caller ID service: 21
Caller list: 21
Caller list edit: 21
Call share: 14
Call waiting: 14
Call Waiting Caller ID: 14
Chain dial: 17
CID (Caller ID): 21
Conference calls: 29
Customer support: 19
D Date and time: 11
Dialing mode: 11
Display
Contrast: 19
Language: 11
E Eco mode: 9
Error messages: 31
F Flash: 14
H Handset
Deregistration: 20
Locator: 29
Registration: 20
Hold: 14
I Intercom: 29
K Key tone: 19
M Making calls: 13
Missed calls: 21
Mute: 14
P Pause: 13
Phonebook: 16
Power failure: 9
R Redialing: 13
Ringer tone: 19
Rotary/pulse service: 14
S SP-PHONE (Speakerphone): 13
T Temporary tone dialing: 14
Transferring calls: 29
Troubleshooting: 31
TTY: 41
V VM (Voice mail): 28
Voice guidance language: 11
Voice mail: 27, 28
Volume
Receiver: 13
Ringer (Base unit): 14
Ringer (Handset): 13
Speaker: 13
W Wall mounting: 30
TG122x.book Page 44 Wednesday, September 29, 2010 2:13 PM
Notes
45
TG122x.book Page 45 Wednesday, September 29, 2010 2:13 PM
Notes
46
TG122x.book Page 46 Wednesday, September 29, 2010 2:13 PM
Notes
47
TG122x.book Page 47 Wednesday, September 29, 2010 2:13 PM
PNQX3113ZA CC1110DG0 (A)
For your future reference
We recommend keeping a record of the following information to assist with any repair under
warranty.
© Panasonic System Networks Co., Ltd. 2010
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
1
Reconnect AC adaptor to the base unit.
2
Check if telephone line cord is connected.
3
Use rechargeable Ni-MH batteries.
(Alkaline/Manganese/Ni-Cd batteries CANNOT be used.)
4
Read troubleshooting page in the Operating Instructions.
If your product is not working properly. . .
IMPORTANT!
Visit our Web site: http://www.panasonic.com/help
LFAQ and troubleshooting hints are available.
Attach your purchase receipt here.
One Panasonic Way, Secaucus, New Jersey 07094
Printed in China
TG122x.book Page 48 Wednesday, September 29, 2010 2:13 PM