Panasonic of North America 96NKX-TGA410 FCC Part 15 D / DECT Cordless Telephone Handset User Manual
Panasonic Corporation of North America FCC Part 15 D / DECT Cordless Telephone Handset
user manual
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate service
offered by your service provider/telephone company.
For assistance, visit our Web site: http://www.panasonic.com/help for customers
in the U.S.A. or Puerto Rico.
Before initial use, see “Getting Started”
on page 9.
Consulte “Guía Rápida Española”, página 46.
Please register your product: http://www.panasonic.com/prodreg
Operating Instructions
Digital Cordless Answering System
Model shown is KX-TG4132.
Model No.
KX-TG4132
KX-TG4133
KX-TG4134
TG413x(e).book Page 1 Friday, September 24, 2010 8:45 AM
KX-TG4131
KX-TG4132
KX-TG4133
KX-TG4134
Table of Contents
2
Introduction
Model composition . . . . . . . . . . . . . . . . . . . . 3
Accessory information . . . . . . . . . . . . . . . . . 3
Important Information
For your safety. . . . . . . . . . . . . . . . . . . . . . . 6
Important safety instructions . . . . . . . . . . . . 7
For best performance . . . . . . . . . . . . . . . . . 7
Other information . . . . . . . . . . . . . . . . . . . . . 8
Specifications. . . . . . . . . . . . . . . . . . . . . . . . 8
Getting Started
Setting up. . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Note when setting up . . . . . . . . . . . . . . . . . 10
Intelligent eco mode. . . . . . . . . . . . . . . . . . 11
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Initial settings . . . . . . . . . . . . . . . . . . . . . . . 12
Making/Answering Calls
Making calls . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering calls . . . . . . . . . . . . . . . . . . . . . 14
Useful features during a call . . . . . . . . . . . 15
Shared Phonebook
Shared phonebook . . . . . . . . . . . . . . . . . . 17
Programming
Programmable settings . . . . . . . . . . . . . . . 19
Special programming . . . . . . . . . . . . . . . . . 23
Registering a unit. . . . . . . . . . . . . . . . . . . . 25
Caller ID Service
Using Caller ID service . . . . . . . . . . . . . . . 26
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Answering System
Answering system . . . . . . . . . . . . . . . . . . . 29
Turning the answering system on/off . . . . . 29
Greeting message . . . . . . . . . . . . . . . . . . . 29
Listening to messages using the base unit 30
Listening to messages using the handset . 30
Remote operation . . . . . . . . . . . . . . . . . . . 31
Answering system settings . . . . . . . . . . . . 32
Voice Mail Service
Voice mail service . . . . . . . . . . . . . . . . . . . 34
Intercom/Locator
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Handset locator . . . . . . . . . . . . . . . . . . . . . 36
Transferring calls, conference calls . . . . . . 36
Useful Information
Wall mounting . . . . . . . . . . . . . . . . . . . . . . . 37
Error messages. . . . . . . . . . . . . . . . . . . . . . 39
Troubleshooting . . . . . . . . . . . . . . . . . . . . . 40
FCC and other information . . . . . . . . . . . . . 44
Guía Rápida Española
Guía Rápida Española . . . . . . . . . . . . . . . . 46
Appendix
Customer services . . . . . . . . . . . . . . . . . . . 50
Warranty (For United States and Puerto Rico)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Index
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
TG413x(e).book Page 2 Friday, September 24, 2010 8:45 AM
Introduction
3
For assistance, please visit http://www.panasonic.com/help
Model composition
ENERGY STAR
Accessory information
Supplied accessories
*1 The handset cover comes attached to the handset.
Series Model No. Base unit Handset
Part No. Part No. Quantity
KX-TG4131
series
KX-TG4132 KX-TG4131 KX-TGA410 2
KX-TG4133 KX-TG4131 KX-TGA410 3
KX-TG4134 KX-TG4131 KX-TGA410 4
As an ENERGY STAR® Partner, Panasonic
has determined that this product meets the
ENERGY STAR guidelines for energy
efficiency. ENERGY STAR is a U.S.
registered mark.
No. Accessory item/
Order number
Quantity
KX-TG4132 KX-TG4133 KX-TG4134
1AC adaptor/PNLV226Z 2 3 4
2Telephone line cord/
PQJA10075Z
111
3Rechargeable batteries/
HHR-4DPA
468
4Wall mounting adaptor/
PQKL10088Z1
111
5Handset cover*1/
PNYNTGA652BR
234
6Charger/PNLC1018Z 1 2 3
123456
TG413x(e).book Page 3 Friday, September 24, 2010 8:45 AM
Introduction
4
For assistance, please visit http://www.panasonic.com/help
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information (page 50).
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
*2 By installing this unit, you can extend the range of your phone system to include areas where
reception was previously not available. Up to 2 range extenders can be registered to the base
unit. This product can be purchased online. Please visit our Web site:
http://www.panasonic.com/RangeExtender
Accessory item Order number
Rechargeable
batteries
HHR-4DPA*1
LTo order, please call 1-800-332-5368 or visit
http://www.panasonic.com/batterystore
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
T-adaptor KX-J66
Range extender KX-TGA405*2
TG413x(e).book Page 4 Friday, September 24, 2010 8:45 AM
Introduction
5
For assistance, please visit http://www.panasonic.com/help
Expanding your phone system
Optional handset feature overview
You can expand your phone system by registering optional handsets (6 max.) to a single base
unit.
LOptional handsets may be a different color from that of the supplied handsets.
*1 You can make a call using a speed dial key on the handset as well as the base unit if your
Feature KX-TGA410 KX-TGA660 KX-TGA659
Handset
Display size 1.8 inches 1.8 inches 1.9 inches
Button size Large Large Extra large
Speed dial*1 ––r
TG413x(e).book Page 5 Friday, September 24, 2010 8:45 AM
unit has the speed dial feature.
Important Information
6
For assistance, please visit http://www.panasonic.com/help
For your safety
To prevent severe injury and loss of life/
property, read this section carefully before using the
product to ensure proper and safe operation of your
product.
WARNING
Power connection
LUse only the power source marked on the product.
LDo not overload power outlets and extension
cords. This can result in the risk of fire or electric
shock.
LCompletely insert the AC adaptor/power plug into
the power outlet. Failure to do so may cause
electric shock and/or excessive heat resulting in a
fire.
LRegularly remove any dust, etc. from the AC
adaptor/power plug by pulling it from the power
outlet, then wiping with a dry cloth. Accumulated
dust may cause an insulation defect from moisture,
etc. resulting in a fire.
LUnplug the product from power outlets if it emits
smoke, an abnormal smell, or makes an unusual
noise. These conditions can cause fire or electric
shock. Confirm that smoke has stopped emitting
and contact the Panasonic Call Center at 1-800-
211-PANA (1-800-211-7262).
LUnplug from power outlets and never touch the
inside of the product if its casing has been broken
open.
LNever touch the plug with wet hands. Danger of
electric shock exists.
Installation
LTo prevent the risk of fire or electrical shock, do not
expose the product to rain or any type of moisture.
LDo not place or use this product near automatically
controlled devices such as automatic doors and
fire alarms. Radio waves emitted from this product
may cause such devices to malfunction resulting in
an accident.
LDo not allow the AC adaptor or telephone line cord
to be excessively pulled, bent or placed under
heavy objects.
Operating safeguards
LUnplug the product from power outlets before
cleaning. Do not use liquid or aerosol cleaners.
LDo not disassemble the product.
LDo not spill liquids (detergents, cleansers, etc.)
onto the telephone line cord plug, or allow it to
become wet at all. This may cause a fire. If the
telephone line cord plug becomes wet,
immediately pull it from the telephone wall jack,
and do not use.
Medical
LConsult the manufacturer of any personal medical
devices, such as pacemakers or hearing aids, to
determine if they are adequately shielded from
external RF (radio frequency) energy. (The product
operates in the frequency range of 1.92 GHz to
1.93 GHz, and the RF transmission power is 115
mW (max.).)
LDo not use the product in health care facilities if any
regulations posted in the area instruct you not to do
so. Hospitals or health care facilities may be using
equipment that could be sensitive to external RF
energy.
CAUTION
Installation and location
LNever install telephone wiring during an electrical
storm.
LNever install telephone line jacks in wet locations
unless the jack is specifically designed for wet
locations.
LNever touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected at the network interface.
LUse caution when installing or modifying telephone
lines.
LThe AC adaptor is used as the main disconnect
device. Ensure that the AC outlet is installed near
the product and is easily accessible.
LThis product is unable to make calls when:
– the handset batteries need recharging or have
failed.
– there is a power failure.
Battery
LWe recommend using the batteries noted on page
4. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
LDo not mix old and new batteries.
LDo not open or mutilate the batteries. Released
electrolyte from the batteries is corrosive and may
cause burns or injury to the eyes or skin. The
electrolyte is toxic and may be harmful if
swallowed.
LExercise care when handling the batteries. Do not
allow conductive materials such as rings,
bracelets, or keys to touch the batteries, otherwise
a short circuit may cause the batteries and/or the
conductive material to overheat and cause burns.
TG413x(e).book Page 6 Friday, September 24, 2010 8:45 AM
Important Information
7
For assistance, please visit http://www.panasonic.com/help
LCharge the batteries provided with or identified for
use with this product only, in accordance with the
instructions and limitations specified in this
manual.
LOnly use a compatible base unit (or charger) to
charge the batteries. Do not tamper with the base
unit (or charger). Failure to follow these
instructions may cause the batteries to swell or
explode.
Attention:
A nickel metal hydride battery that is recyclable
powers the product you have purchased.
Please call 1-800-8-BATTERY (1-800-822-8837) for
information on how to recycle this battery.
Important safety instructions
When using your product, basic safety precautions
should always be followed to reduce the risk of fire,
electric shock, and injury to persons, including the
following:
1. Do not use this product near water for example,
near a bathtub, washbowl, kitchen sink, or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless
type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in
the vicinity of the leak.
4. Use only the power cord and batteries indicated in
this manual. Do not dispose of batteries in a fire.
They may explode. Check with local codes for
possible special disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic units
use radio waves to communicate with each other.
LFor maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central location with
no obstructions between the handset and base
unit in an indoor environment.
– away from electronic appliances such as TVs,
radios, personal computers, wireless devices,
or other phones.
– facing away from radio frequency transmitters,
such as external antennas of mobile phone cell
stations. (Avoid putting the base unit on a bay
window or near a window.)
LCoverage and voice quality depends on the local
environmental conditions.
LIf the reception for a base unit location is not
satisfactory, move the base unit to another location
for better reception.
Environment
LKeep the product away from electrical noise
generating devices, such as fluorescent lamps and
motors.
LThe product should be kept free from excessive
smoke, dust, high temperature, and vibration.
LThe product should not be exposed to direct
sunlight.
LDo not place heavy objects on top of the product.
LWhen you leave the product unused for a long
period of time, unplug the product from the power
outlet.
LThe product should be kept away from heat
sources such as heaters, kitchen stoves, etc. It
should not be placed in rooms where the
temperature is less than 0 °C (32 °F) or greater
than 40 °C (104 °F). Damp basements should also
be avoided.
LThe maximum calling distance may be shortened
when the product is used in the following places:
Near obstacles such as hills, tunnels,
underground, near metal objects such as wire
fences, etc.
LOperating the product near electrical appliances
may cause interference. Move away from the
electrical appliances.
Routine care
LWipe the outer surface of the product with a
soft moist cloth.
LDo not use benzine, thinner, or any abrasive
powder.
TG413x(e).book Page 7 Friday, September 24, 2010 8:45 AM
Important Information
8
For assistance, please visit http://www.panasonic.com/help
Other information
CAUTION: Risk of explosion if battery is replaced by
an incorrect type. Dispose of used batteries according
to the instructions.
Notice for product disposal, transfer, or
return
LThis product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that you
erase information such as phonebook or caller list
entries from the memory before you dispose of,
transfer, or return the product.
Notice
Specifications
■Standard:
DECT 6.0 (Digital Enhanced
Cordless Telecommunications 6.0)
■Frequency range:
1.92 GHz to 1.93 GHz
■RF transmission power:
115 mW (m ax. )
■Power source:
120 V AC, 60 Hz
■Power consumption:
Base unit:
Standby: Approx. 0.7 W
Maximum: Approx. 3.8 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 2.6 W
■Operating conditions:
0°C – 40 °C (32 °F – 104 °F), 20 % – 80 % relative
air humidity (dry)
Note:
LDesign and specifications are subject to change
without notice.
LThe illustrations in these instructions may vary
slightly from the actual product.
TG413x(e).book Page 8 Friday, September 24, 2010 8:45 AM
Getting Started
9
For assistance, please visit http://www.panasonic.com/help
Setting up
Connections
LUse only the supplied Panasonic AC
adaptor PNLV226.
■Base unit
*DSL/ADSL filter (not supplied) is required if
you have DSL/ADSL service.
■Charger
Battery installation
LUSE ONLY Ni-MH batteries AAA (R03)
size.
LDo NOT use Alkaline/Manganese/Ni-Cd
batteries.
LConfirm correct polarities (S, T).
Battery charge
Charge for about 7 hours.
DSL/ADSL filter*
Hook
Hooks
“Click”
Press plug
firmly.
(120 V AC, 60 Hz)
To single-line
telephone jack
(RJ11C)
“Click”
Correct Wrong
(120 V AC, 60 Hz)
Hooks
LWhen the date and time setting is
displayed, see page 12.
Rechargeable Ni-MH ONLY
TG413x(e).book Page 9 Friday, September 24, 2010 8:45 AM
Getting Started
10
For assistance, please visit http://www.panasonic.com/help
LWhen the batteries are fully charged, the
charge indicator goes off and “Fully
charged” is displayed.
Note when setting up
Note for connections
LThe AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
LThe AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
During a power failure
The unit will not work during a power failure.
We recommend connecting a corded-type
telephone (without AC adaptor) to the same
telephone line or to the same telephone line
jack using a Panasonic T-adaptor (page 4).
Note for battery installation
LUse the supplied rechargeable batteries.
For replacement, we recommend using the
Panasonic rechargeable batteries noted on
page 4, 6.
LWipe the battery ends (S, T) with a dry
cloth.
LAvoid touching the battery ends (S, T) or
the unit contacts.
Note for battery charge
LIt is normal for the handset to feel warm
during charging.
LClean the charge contacts of the handset,
base unit, and charger with a soft and dry
cloth once a month. Clean more often if the
unit is exposed to grease, dust, or high
humidity.
Battery level
Panasonic Ni-MH battery
performance (supplied batteries)
*1 If Eco mode is on.
Note:
LActual battery performance depends on
usage and ambient environment.
LEven after the batteries are fully charged,
the handset can be left on the base unit or
charger without any ill effect on the
batteries.
LThe battery level may not be displayed
correctly after you replace the batteries. In
this case, place the handset on the base
unit or charger and let it charge for at least 7
hours.
Confirm “Charging” is displayed.
Charge indicator
Icon Battery level
&High
(Medium
)Low
0)4Needs charging.
0Empty
Operation Operating time
In continuous use 13 hours max.*1
Not in use
(standby)
11 days max.*1
TG413x(e).book Page 10 Friday, September 24, 2010 8:45 AM
Getting Started
11
For assistance, please visit http://www.panasonic.com/help
Intelligent eco mode
This feature automatically reduces handset
power consumption by suppressing handset
transmission power when the handset is close
to the base unit.
LWhen this feature is activated, i is
displayed.
LEco mode is turned off when the clarity
booster is activated (page 15).
Controls
Handset
ACharge indicator
Ringer indicator
Message indicator
BNonslip pad
LNonslip pad offers support when you
cradle the handset between your
shoulder and ear.
CSpeaker
D{C} (TALK)
E{s} (SP-PHONE: Speakerphone)
FDial keypad ( : TONE)
GReceiver
HDisplay
I{OFF}
J{FLASH} {CALL WAIT}
KMicrophone
LCharge contacts
■Control type
A Soft keys
The handset features 3 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
B Navigator key
–{^}, {V}, {<}, or {>}: Scroll through
various lists and items.
–? VOL. (Volume: {^} or {V}): Adjust the
receiver or speaker volume while talking.
–{<} CID (Caller ID): View the caller list.
–{>} REDIAL: View the redial list.
Base unit
ACharge contacts
B C
L
A
F
D
E
I
J
H
G
K
A
B
A B C
D E F IG H
TG413x(e).book Page 11 Friday, September 24, 2010 8:45 AM
*
Getting Started
12
For assistance, please visit http://www.panasonic.com/help
BSpeaker
CMessage counter
D{ERASE}
E{■} (STOP)
F{+}/{-} (Volume up/down)
{7}/{8} (Repeat/Skip)
G{6} (PLAY)
Message indicator
H{LOCATOR}
I{ANSWER ON/OFF}
ANSWER ON/OFF indicator
Display
Handset display items
Base unit display items
Initial settings
Important:
LWhen you install the batteries for the first
time, the handset prompts you to set date
and time. First press {SELECT}, then
proceed to step 2 in “Date and time”, page
12.
Date and time
1{MENU}(1)1
2Enter the current month, date, and year
by selecting 2 digits for each.
Item Meaning
wWithin base unit range
_Out of base unit range
CThe line is in use.
LWhen flashing:
The call is put on hold.
LWhen flashing rapidly:
An incoming call is now
being received.
iEco mode is on. (page 11)
Equalizer is set. (page 16)
sSpeakerphone is on. (page
14)
~Ringer volume is off. (page
20)
&Silent mode is on. (page
23)
!Call sharing mode is off.
(page 21)
EAlarm is on. (page 23)
mHandset number
&Battery level
$Blocked call (page 24)
(Clarity booster is on. (page
16)
In use Answering system is being
used by another handset
or the base unit.
Line in
use
Someone is using the line.
Item Meaning
9@ Answering system
answers calls with a
greeting message and
caller messages are not
recorded. (“Selecting
“Greeting only””, page 33)
■Direct command code:
Programmablesettingss can be accessed
by pressing {MENU}, ( and then the
corresponding code on the dial keypad
(page 19).
Example: Press {MENU}(1)1.
■Symbol meaning:
Example: {r}: “Off”
Press {V} or {^} to select the words in
quotations.
Item Meaning
TG413x(e).book Page 12 Friday, September 24, 2010 8:45 AM
<
Getting Started
13
For assistance, please visit http://www.panasonic.com/help
Example: July 15, 2011
)7 15 11
3{OK}
4Enter the current hour and minute (12-
hour clock format) by selecting 2 digits for
each.
Example: 9:30
)9 3)
5{AM/PM}: Select “AM” or “PM”.
6{SAVE} s {OFF}
Note:
LWhen English is selected as the display
language, 12-hour clock format is used.
When Spanish is selected, 24-hour clock
format is used.
LThe date and time may be incorrect after a
power failure. In this case, set the date and
time again.
Display language
You can select either “English” or
“Español” as the display language. The
default setting is “English”.
1{MENU}(11)
2{r}: Select the desired setting.
3{SAVE} s {OFF}
Voice guidance language
You can select either “English” or
“Español” as the voice guidance language of
the answering system. The default setting is
“English”.
1{MENU}(112
2{r}: Select the desired setting.
3{SAVE} s {OFF}
Dialing mode
If you cannot make calls, change this setting
according to your telephone line service. The
default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1{MENU}(12)
2{r}: Select the desired setting.
3{SAVE} s {OFF}
TG413x(e).book Page 13 Friday, September 24, 2010 8:45 AM
Making/Answering Calls
14
For assistance, please visit http://www.panasonic.com/help
Making calls
1Lift the handset and dial the phone
number.
LTo correct a digit, press {CLEAR}.
2Press {C} or {CALL}.
3When you finish talking, press {OFF} or
place the handset on the base unit or
charger.
Using the speakerphone
1Dial the phone number and press {s}.
LSpeak alternately with the other party.
2When you finish talking, press {OFF}.
Note:
LFor best performance, use the
speakerphone in a quiet environment.
LTo switch back to the receiver, press
{s}/{C}.
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while talking.
Making a call using the redial list
The last 5 phone numbers dialed are stored in
the redial list (each 48 digits max.).
1{REDIAL} or {>} REDIAL
LIf there is a new message in the voice
mail or answering system, {REDIAL}
is not displayed.
2{r}: Select the desired phone number.
3{C}
Erasing a number in the redial list
1{REDIAL} or {>} REDIAL
2{r}: Select the desired phone number.
s {ERASE}
3{r}: “Yes” s {SELECT}
4{OFF}
Pause (for PBX/long distance service
users)
A pause is sometimes required when making
calls using a PBX or long distance service.
When storing a calling card access number
and/or PIN in the phonebook, a pause is also
needed (page 18).
Example: If you need to dial the line access
number “9” when making outside calls with a
PBX:
19 s {PAUSE}
2Dial the phone number. s {C}
Note:
LA 3.5 second pause is inserted each time
{PAUSE} is pressed. Repeat as needed to
create longer pauses.
Answering calls
When a call is being received, the ringer
indicator flashes rapidly.
1Lift the handset and press {C} or {s}
when the unit rings.
LYou can also answer the call by
pressing any dial key from ) to 9, *,
or (. (Any key answer feature)
2When you finish talking, press {OFF} or
place the handset on the base unit or
charger.
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You do
not need to press {C}. To turn this feature on,
see page 21.
Adjusting the handset ringer volume
■While the handset is ringing for an
incoming call:
Press {^} or {V} repeatedly to select the
desired volume.
■Programming the volume beforehand:
1{MENU}(16)
2{r}: Select the desired volume.
3{SAVE} s {OFF}
TG413x(e).book Page 14 Friday, September 24, 2010 8:45 AM
Making/Answering Calls
15
For assistance, please visit http://www.panasonic.com/help
Temporary handset ringer off
While the handset is ringing for a call, you can
turn the ringer off temporarily by pressing {~}.
Adjusting the base unit ringer volume
Press {+} or {-} repeatedly to select the
desired volume.
LTo turn the ringer off, press and hold {-}
until the unit beeps.
Useful features during a
call
Hold
This feature allows you to put an outside call
on hold.
1Press {MENU} during an outside call.
2{r}: “Hold” s {SELECT}
3To release hold, press {C}.
LAnother handset user can take the call
by pressing {C}.
Note:
LIf a call is kept on hold for more than 9
minutes, an alarm tone starts to sound and
the ringer indicator on the handset flashes
rapidly. After 1 additional minute on hold,
the call is disconnected.
LIf another phone is connected to the same
line, you can also take the call by lifting its
handset.
Mute
While mute is turned on, you can hear the
other party, but the other party cannot hear
you.
1Press {MUTE} during conversation.
L{MUTE} flashes.
2To return to the conversation, press
{MUTE} again.
Note:
L{MUTE} is a soft key visible on the handset
display during a call.
Flash
{FLASH} allows you to use the special
features of your host PBX such as transferring
an extension call, or accessing optional
telephone services.
Note:
LTo change the flash time, see page 21.
For call waiting or Call Waiting
Caller ID service users
To use call waiting, you must first subscribe to
call waiting from your service
provider/telephone company.
This feature allows you to receive calls while
you are already talking on the phone. If you
receive a call while on the phone, you will hear
a call waiting tone.
If you subscribe to both Caller ID and Call
Waiting with Caller ID services, the 2nd
caller’s information is displayed after you hear
the call waiting tone on the handset.
1Press {CALL WAIT} to answer the 2nd
call.
2To switch between calls, press {CALL
WAIT}.
Note:
LPlease contact your service provider/
telephone company for details and
availability of this service in your area.
Temporary tone dialing (for
rotary/pulse service users)
You can temporarily switch the dialing mode to
tone when you need to access touch-tone
services (for example, answering services,
telephone banking services, etc.).
Press * (TONE) before entering access
numbers which require tone dialing.
Handset clarity booster
This feature can improve sound clarity when
the handset is used in an area where there
may be interference. During an outside call,
TG413x(e).book Page 15 Friday, September 24, 2010 8:45 AM
Making/Answering Calls
16
For assistance, please visit http://www.panasonic.com/help
this feature is turned on automatically when
necessary.
LWhen this feature is turned on, ( is
displayed.
Handset equalizer
This feature clarifies the voice of the person
you are talking to, producing a more natural-
sounding voice that is easier to hear and
understand.
1Press {MENU} while talking.
2{r}: “Equalizer” s {SELECT}
3{r}: Select the desired setting. s
{OK}
Note:
LWhen this feature is turned on, is
displayed while talking.
LDepending on the condition and quality of
your telephone line, this feature may
emphasize existing line noise. If it becomes
difficult to hear, turn this feature off.
LThis feature is not available while using the
speakerphone.
Call share
You can join an existing outside call.
To join the conversation, press {C} when the
other handset is on an outside call.
Note:
LA maximum of 4 parties (including 1 outside
party) can join a conversation using 3
extensions. (4-way conference)
LTo prevent other users from joining your
conversations with outside callers, turn call
sharing mode off (page 21).
TG413x(e).book Page 16 Friday, September 24, 2010 8:45 AM
<
Shared Phonebook
17
For assistance, please visit http://www.panasonic.com/help
Shared phonebook
The shared phonebook allows you to make
calls without having to dial manually. Any
handset registered to the base unit can use
the shared phonebook. You can add 50 names
and phone numbers to the shared phonebook,
and assign each phonebook entry to the
desired group.
Important:
LOnly 1 person can access the shared
phonebook at a time.
LCaller ID subscribers can use group ringer
tone features (page 26).
Adding entries
1{C} s {ADD}
2Enter the party’s name (16 characters
max.). s {OK}
3Enter the party’s phone number (24 digits
max.). s {OK}
4{r}: Select the desired group. s
{SELECT} 2 times
LTo add other entries, repeat from step
2.
5{OFF}
Character table for entering names
While entering characters, you can switch
between uppercase and lowercase by
pressing * (A→a).
LTo enter another character that is located
on the same dial key, first press {>} to
move the cursor to the next space.
LIf you do not press any dial key within 5
seconds after entering a character, the
character is fixed and the cursor moves to
the next space.
L in the above table represents a single
space.
Erasing the character or number
Press {<} or {>}. s {CLEAR}
LPress and hold {CLEAR} to erase all
characters or numbers.
Groups
Groups can help you find entries in the
phonebook quickly and easily. When adding
an entry to the phonebook, you can assign it to
one of 9 groups. You can change the names of
groups assigned for phonebook entries
(“Friends”, “Family”, etc.) and then search for
phonebook entries by group. The group ringer
tone feature is available for Caller ID
subscribers (page 26).
Changing group names
The default group name is “Group 1” to
“Group 9”.
1{C} s {MENU}
2{r}: “Group” s {SELECT}
3{r}: Select the desired group. s
{SELECT}
4{r}: “Group name” s {SELECT}
Key Character
1&’ ( ) ;,–
./1
2ABC2
abc2
3DEF3
def 3
4GHI 4
ghi 4
5JKL5
jkl5
6MNO6
mn o 6
7PQRS7
pqrs7
8TUV8
tuv8
9WX Y Z 9
wx yz9
)0
(#
Key Character
TG413x(e).book Page 17 Friday, September 24, 2010 8:45 AM
Shared Phonebook
18
For assistance, please visit http://www.panasonic.com/help
5Edit the name (10 characters max.; page
17). s {SAVE}
6{OFF}
Finding and calling a phonebook
entry
Scrolling through all entries
1{C}
2{r}: Select the desired entry.
3{C}
Searching by first character
1{C}
2Press the dial key () – 9 or () which
contains the character you are searching
for (page 17).
LPress the same dial key repeatedly to
display the first entry corresponding to
each character located on that dial
key.
LIf there is no entry corresponding to
the character you selected, the next
entry is displayed.
3{r}: Scroll through the phonebook if
necessary.
4{C}
Searching by group
1{C} s {GROUP}
2{r}: Select the group you want to search.
s {SELECT}
LIf you select “All groups”, the unit
ends the group search.
3{r}: Select the desired entry.
4{C}
Editing entries
1Find the desired entry (page 18). s
{EDIT}
2Edit the name if necessary (16 characters
max.; page 17). s {OK}
3Edit the phone number if necessary (24
digits max.). s {OK}
4{r}: Select the desired group (page 17).
s {SELECT}
5{SELECT} s {OFF}
Erasing entries
Erasing an entry
1Find the desired entry (page 18).
2{ERASE}
3{r}: “Yes” s {SELECT} s {OFF}
Erasing all entries
1{C} s {MENU}
2{r}: “Erase all” s {SELECT}
3{r}: “Yes” s {SELECT}
4{r}: “Yes” s {SELECT}
5{OFF}
Chain dial
This feature allows you to dial phone numbers
in the phonebook while you are on a call. This
feature can be used, for example, to dial a
calling card access number or bank account
PIN that you have stored in the phonebook,
without having to dial manually.
1During an outside call, press {MENU}.
2{r}: “Phonebook” s {SELECT}
3{r}: Select the desired entry.
4Press {CALL} to dial the number.
Note:
LWhen storing a calling card access number
and your PIN in the phonebook as one
phonebook entry, press {PAUSE} to add
pauses after the number and PIN as
necessary (page 14).
LIf you have rotary/pulse service, you need
to press * (TONE) before pressing
{MENU} in step 1 to change the dialing
mode temporarily to tone. When adding
entries to the phonebook, we recommend
adding * (TONE) to the beginning of
phone numbers you wish to chain dial
(page 17).
TG413x(e).book Page 18 Friday, September 24, 2010 8:45 AM
Programming
19
For assistance, please visit http://www.panasonic.com/help
Programmable settings
You can customize the unit by programming the following features using the handset.
To access the features, there are 2 methods.
■Scrolling through the display menus
1{MENU}
2Press {V} or {^} to select the desired main menu. s {SELECT}
3Press {V} or {^} to select the desired item from the next sub-menus. s {SELECT}
4Press {V} or {^} to select the desired setting. s {SAVE}
LThis step may vary depending on the feature being programmed.
LTo exit the operation, press {OFF}.
■Using the direct command code
1{MENU} s Enter the desired code.
Example: Press {MENU}(16).
2Select the desired setting. s {SAVE}
LThis step may vary depending on the feature being programmed.
LTo exit the operation, press {OFF}.
Note:
LIn the following table, < > indicates the default settings.
LIn the following table, + indicates the reference page number.
LDisplay menu order may vary depending on your model.
Display the menu tree and direct command code table
> Main menu: \ “Caller list” (Code: (213: page 27)
> Main menu: e “Answering device” (page 29)
Sub-menu 1 Sub-menu 2 Setting Code +
Play new msg.
(msg.: message)
––#323 30
Play all msg. ––#324 30
Erase all msg.*1 ––#325 31
Greeting Record
greeting*1 –#302 29
Check greeting –#303 30
Pre-recorded*1
(Reset to pre-
recorded greeting)
–#304 30
Settings Ring count*1 <4 rings>#211 32
Recording time*1 <3 min>*2 #305 33
Remote code*1 <111>#306 31
Screen call <On>#310 29
Answer on*1 ––#327 29
Answer off*1 ––#328 29
TG413x(e).book Page 19 Friday, September 24, 2010 8:45 AM
Programming
20
For assistance, please visit http://www.panasonic.com/help
> Main menu: g “V.M. access” (“V.M.”: Voice mail) (Code: (33): page 34)
> Main menu: 4 “Intercom” (Code: (274: page 36)
> Main menu: e “Set date & time”
> Main menu: c “Initial setting”
Sub-menu 1 Sub-menu 2 Setting Code +
Date and time*1 ––#101 12
Alarm –1: Once
2: Daily
0: <Off>
#720 23
Time
adjustment*1, *3 –1: <Caller ID
auto>
0: Manual
#226 –
Sub-menu 1 Sub-menu 2 Setting Code +
Ringer setting Ringer volume*4
(Handset)
0–6: Off–6 <6> #160 –
Ringer tone*5, *6, *7
(Handset)
1–5: Tone 1–5
<Tone 1>
6–0: Melody 1–5
#161 –
Silent mode
–On/Off
1: On 0: <Off>#238 23
Silent mode
–Start/End
<11:00 PM/06:00
AM>
#237
Set date & time Date and time*1 –#101 12
Alarm 1 :Once
2: Daily
0: <Off>
#720 23
Time adjustment*1, *3 1: <Caller ID
auto>
0: Manual
#226 –
Talking Caller
ID
Handset 1: <On> 0: Off #162 26
Base unit*1 1: On 0: <Off>#*162
Handset name ––#104 23
Call block*1 ––#217 24
Block w/o num*8
(Block calls without phone
number)
1: On 0: <Off>#240
Voice mail Store VM access#*1
(VM: Voice mail)
–#331 34
VM tone detect*1 1: <On> 0: Off #332 34
Message alert –1: <On> 0: Off #340 33
LCD contrast
(Display contrast)
–1–6: Level 1–6 <3> #145 –
TG413x(e).book Page 20 Friday, September 24, 2010 8:45 AM
Programming
21
For assistance, please visit http://www.panasonic.com/help
> Main menu: a “Customer support”*13 (Code: (68))
*1 If you program these settings using one of the handsets, you do not need to program the same
item using another handset.
*2 You can select the recording time “1 min”, “3 min”, and “Greeting only”. “Greeting
only” is not displayed when scrolling through the display menus. It is only available in direct
commands (page 33).
*3 This feature allows the unit to automatically adjust the date and time each time caller
information including date and time is received.
To turn this feature on, select “Caller ID auto”. To turn this feature off, select “Manual”.
(Caller ID subscribers only)
To use this feature, set the date and time first (page 12).
*4 Ringer volume cannot be turned off for alarm, intercom calls, and paging.
*5 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to
5). If you select a melody, you cannot distinguish lines by their ringers.
*6 If you select one of the melody ringer tones, the ringer tone continues to play for several
seconds even if the caller has already hung up. You may either hear a dial tone or no one on
the line when you answer the call.
*7 The preset melodies in this product are used with permission of © 2009 Copyrights Vision Inc.
*8 This menu is not displayed when scrolling through the display menus. It is only available in
direct commands.
Key tone*9 –1: <On> 0: Off #165 –
Caller ID edit
(Caller ID number
auto edit)
–1: <On> 0: Off #214 27
Auto talk*10 –1: On 0: <Off>#200 14
Set tel line Set dial mode*1 1: Pulse 2: <Tone>#120 13
Set flash time*1, *11 0: 900 ms
1: <700 ms>
2: 600 ms
3: 400 ms
4: 300 ms
5: 250 ms
*: 200 ms
#: 160 ms
6: 110 ms
7: 100 ms
8: 90 ms
9: 80 ms
#121 15
Set line mode*1, *12 1: A 2: <B>#122 –
Call sharing*1 –1: <On> 0: Off #194 –
Registration Register handset –#130 25
Deregistration*8 –#131 25
Change
language
Display #110 13
Voice prompt*1 1: <English>
2: Español
#112 13
Sub-menu 1 Sub-menu 2 Setting Code +
TG413x(e).book Page 21 Friday, September 24, 2010 8:45 AM
1: <English>
2: Español
Programming
22
For assistance, please visit http://www.panasonic.com/help
*9 Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any
keys, including confirmation tones and error tones.
*10If you subscribe to a Caller ID service and want to view the caller’s information after lifting up
the handset to answer a call, turn off this feature.
*11The flash time depends on your telephone exchange or host PBX. Contact your PBX supplier
if necessary. The setting should stay at “700 ms” unless pressing {FLASH} fails to pick up
the waiting call.
*12Generally, the line mode setting should not be changed. This setting automatically maintains
receiver volume at the proper level depending on the current telephone line condition. Set the
line mode to “A” if telephone line condition is not good.
*13The handset can display the Internet address where you can download the operating
instructions or get further information for this product, using your computer.
TG413x(e).book Page 22 Friday, September 24, 2010 8:45 AM
Programming
23
For assistance, please visit http://www.panasonic.com/help
Special programming
Alarm
An alarm sounds at the set time for 3 minutes
once or daily. Alarm can be set for each
handset.
Important:
LSet the date and time beforehand (page
12).
1{MENU}(72)
2{r}: Select the desired alarm option. s
{SELECT}
3Enter the desired month and date. s
{OK}
4Set the desired time.
5{AM/PM}: Select “AM” or “PM”. s {OK}
6{r}: Select the desired alarm tone. s
{SELECT}
LWe recommend selecting a different
ringer tone from the one used for
outside calls.
7{SELECT} s {OFF}
LWhen the alarm is set, E is displayed.
Note:
LTo stop the alarm, press any dial key or
place the handset on the base unit or
charger.
LWhen the handset is in use, the alarm will
not sound until the handset is in standby
mode.
Silent mode
Silent mode allows you to select a period of
time during which the handset will not ring for
outside calls. This feature is useful for time
periods when you do not want to be disturbed,
for example, while sleeping. Silent mode can
be set for each handset.
Important:
LSet the date and time beforehand (page
12).
LWe recommend turning the base unit ringer
off (page 15) in addition to turning the silent
mode on.
LIf you have set the alarm, the alarm sounds
even if the silent mode is turned on.
Turning silent mode on/off
1{MENU}(238
2{r}: Select “On” or “Off”. s {SAVE}
LIf you select “Off”, press {OFF} to
exit.
3Enter the desired hour and minute you
wish to start this feature.
4{AM/PM}: Select “AM” or “PM”. s {OK}
5Enter the desired hour and minute you
wish to end this feature.
6{AM/PM}: Select “AM” or “PM”.
7{SAVE} s {OFF}
LWhen the silent mode is set, & is
displayed.
Changing the start and end time
1{MENU}(237
2Continue from step 3, “Turning silent
mode on/off”, page 23.
Changing the handset name
Each handset can be given a customized
name (“Bob”, “Kitchen”, etc.). This is useful
when you make intercom calls between
handsets. You can also select whether or not
the handset name is displayed in standby
mode. The default setting is “No”. If you
select “Yes” without entering any handset
name, “Handset 1” to “Handset 6” is
displayed.
1{MENU}(1)4
Off Turns alarm off. Go to step
7.
Once An alarm sounds once at the
set time.
Daily An alarm sounds daily at the
set time. Go to step 4.
TG413x(e).book Page 23 Friday, September 24, 2010 8:45 AM
Programming
24
For assistance, please visit http://www.panasonic.com/help
2Enter the desired name (max. 10
characters; see the character table, page
17).
LIf not required, go to step 3.
3{SAVE}
4{r}: Select the desired setting. s
{SELECT}
5{SELECT} s {OFF}
Call block (Caller ID subscribers
only)
This feature allows the unit to reject calls
when:
– the unit receives a call from a phone
number stored in the call block list as
unwanted (“Storing unwanted callers”, page
24).
– the unit receives a call without phone
number (“Block calls without phone
number”, page 24).
When a call is received, the unit rings for a
short time while the caller is being identified. If
the phone number matches an entry in the call
block list, the unit sends out a busy tone to the
caller, and then disconnects the call.
Important:
LWhen the unit receives a call from a number
that is stored in the call block list or a call
without a recognized phone number, the
call is logged in the caller list (page 27) with
$ after the call is disconnected.
Storing unwanted callers
You can store up to 30 phone numbers in the
call block list by using the caller list or by
entering the numbers directly.
Important:
LWe recommend storing 10 digits (including
an area code). If only 7 digits are stored, all
numbers that have the same last 7 digits will
be blocked.
■From the caller list:
1{<} CID
2{r}: Select the entry to be blocked.
LTo edit the number, press {EDIT}
repeatedly until the phone number
is shown in the 10-digit format.
3{SAVE}
4{r}: “Call block” s {SELECT}
5{r}: “Yes” s {SELECT}
6Edit the phone number if necessary
(24 digits max.).
7{SAVE} s {OFF}
■By entering phone numbers:
1{MENU}(217 s {ADD}
2Enter the phone number (24 digits
max.).
LTo erase a digit, press {CLEAR}.
3{SAVE} s {OFF}
Blocking calls without phone number
You can reject a call without phone number
including “Out of area”, “Private
caller”, or “Long distance”.
1{MENU}(24)
2{r}: Select the desired setting. s
{SAVE} s {OFF}
Viewing/editing/erasing call block
numbers
1{MENU}(217
2{r}: Select the desired entry.
LTo exit, press {OFF}.
3To edit a number:
{EDIT} s Edit the phone number. s
{SAVE} s {OFF}
To erase a number:
{ERASE} s {r}: “Yes” s {SELECT}
s {OFF}
Note:
LWhen editing, press the desired dial key to
add, {CLEAR} to erase.
LWhen viewing, “Block w/o num” is
displayed if the block calls without phone
number feature is turned on. To turn the
feature off: {ERASE} s {V} s {SAVE}
s {OFF}
TG413x(e).book Page 24 Friday, September 24, 2010 8:45 AM
Programming
25
For assistance, please visit http://www.panasonic.com/help
Registering a unit
Operating additional units
Additional handsets
Up to 6 handsets can be registered to the base
unit.
Important:
LSee page 5 for information on the available
model.
Registering a handset to the base
unit
The supplied handset and base unit are pre-
registered. If for some reason the handset is
not registered to the base unit, re-register the
handset.
1Handset:
{MENU}(13)
2Base unit:
Press and hold {LOCATOR} for about 5
seconds until the registration tone
sounds.
LIf all registered handsets start ringing,
press the same button to stop. Then
repeat this step.
LThe next step must be completed
within 90 seconds.
3Handset:
Press {OK}, then wait until a long beep
sounds.
Note:
LWhile registering, “Base in
registering” is displayed on all
registered handsets.
LWhen you purchase an additional handset,
refer to the additional handset’s installation
manual for registration.
Deregistering a handset
A handset can cancel its own registration (or
the registration of another handset) that is
stored to the base unit. This allows the
handset to end its wireless connection with the
system.
1{MENU}(131
LAll handsets registered to the base
unit are displayed.
2{r}: Select the handset you want to
cancel. s {SELECT}
3{r}: “Yes” s {SELECT}
4{OFF}
TG413x(e).book Page 25 Friday, September 24, 2010 8:45 AM
Caller ID Service
26
For assistance, please visit http://www.panasonic.com/help
Using Caller ID service
Important:
LThis unit is Caller ID compatible. To use
Caller ID features, you must subscribe to a
Caller ID service. Contact your service
provider/
telephone company for details.
Caller ID features
When an outside call is being received, the
caller’s name and phone number are
displayed.
Caller information for the last 50 callers is
logged in the caller list from the most recent
call to the oldest.
LIf the unit cannot receive caller information,
the following is displayed:
–“Out of area”: The caller dials from
an area which does not provide a Caller
ID service.
–“Private caller”: The caller
requests not to send caller information.
–“Long distance”: The caller makes a
long distance call.
LIf the unit is connected to a PBX system,
caller information may not be properly
received. Contact your PBX supplier.
Missed calls
If a call is not answered, the unit treats it as a
missed call. The display shows “Missed
call”. This lets you know if you should view
the caller list to see who called while you were
away.
Note:
LEven when there are unviewed missed
calls,“Missed call” disappears from the
standby display if the following operation is
performed by one of the registered
handsets:
– Being replaced on the base unit or
charger.
– Pressing {OFF}.
Phonebook name display
When caller information is received and it
matches a phone number stored in the
phonebook, the stored name in the phonebook
is displayed and logged in the caller list.
Talking Caller ID
This feature lets you know who is calling
without looking at the display.
To use this feature, you must:
– subscribe to a Caller ID service of your
service provider/telephone company.
– turn this feature on (page 20).
When caller information is received, the
handsets and base unit announce the caller’s
name or phone number received from your
service provider/telephone company following
every ring.
The unit announces in English only.
LName pronunciation may vary. This feature
may not pronounce all names correctly.
LCaller ID service has a limit of how many
characters can be displayed. If the caller’s
name is too long, the handset may not be
able to display or announce the entire
name.
LThe announcement is heard at the same
level as the ringer volume (page 15, 20).
LIf you turn on the answering system and set
the number of rings “2 rings” (page 32),
the unit does not announce the caller
information. If “Toll saver” is selected
and there is a new message, the unit does
not announce the caller information.
LWhen you receive a call while on the phone,
the 2nd caller’s name is not announced
even if you subscribe to both Caller ID and
Call Waiting with Caller ID services.
Phonebook name announcement
When caller information is received and it
matches a phone number stored in the
phonebook, the stored name in the phonebook
is announced.
Ringer ID
This feature can help you identify who is
calling by using different ringer tones for
different groups of callers. When adding an
entry to the phonebook, you can assign it to
the desired group (page 17). When a call is
received from a caller assigned to a group, the
TG413x(e).book Page 26 Friday, September 24, 2010 8:45 AM
Caller ID Service
27
For assistance, please visit http://www.panasonic.com/help
ringer you selected for that group rings after
caller information is displayed. If you select
“Current ringer” (default), the unit uses
the ringer tone you selected on page 20 when
calls from this group are received.
1{C} s {MENU}
2{r}: “Group” s {SELECT}
3{r}: Select the desired group. s
{SELECT}
4{r}: Select the current setting of the
ringer ID. s {SELECT}
5{r}: Select the desired ringer tone. s
{SAVE}
6{OFF}
Caller list
Important:
LOnly 1 person can access the caller list at a
time.
LMake sure the unit’s date and time setting is
correct (page 12).
Viewing the caller list and calling
back
1{<} CID
2Press {V} to search from the most recent
call, or {^} to search from the oldest call.
LIf > is displayed, not all of the
information is shown. To see the
remaining information, press {>}. To
return to the previous screen, press
{<}.
3To call back, press {C}.
To exit, press {OFF}.
Note:
LIf the entry has already been viewed or
answered, “Q” is displayed, even if it was
viewed or answered using another handset.
Editing a caller’s phone number
before calling back
You can edit a phone number in the caller list
by removing its area code and/or the long
distance code “1”.
1{<} CID
2{r}: Select the desired entry.
3Press {EDIT} repeatedly until the phone
number is shown in the desired format.
4{C}
Caller ID number auto edit feature
Once you call back an edited number, the
handset which was used to call back
remembers the area code and format of the
edited number. The next time someone calls
from the same area code, caller information is
customized by the handset as follows:
– When the call is being received, the Caller
ID number is displayed in the same format
as the edited number.
– After the call has ended, the caller’s phone
number is displayed in the same format as
the edited number, when reviewed from the
caller list.
For example, you can use this feature to set
the handset to ignore the area code of callers
in your area, so that you can call these local
numbers using caller information without
dialing the area code.
To activate this feature, you must edit an entry
in the caller list, then call that number. After
that, phone numbers from that caller’s area
code are edited automatically.
This feature can be set for each handset (page
21). The default setting is “On”.
Note:
LPhone numbers from the 4 most recently
edited area codes are automatically edited.
1Local phone number
Example: 321-5555
2Area code – Local phone number
Example: 555-321-5555
31 – Area code – Local phone number
Example: 1-555-321-5555
TG413x(e).book Page 27 Friday, September 24, 2010 8:45 AM
Caller ID Service
28
For assistance, please visit http://www.panasonic.com/help
LIf you move to another area, you can turn
this feature off to erase previously edited
area codes. To use this feature again, turn it
on and reprogram the area codes you want
to edit once again.
Erasing selected caller
information
1{<} CID
2{r}: Select the desired entry.
3{ERASE} s {r}: “Yes” s {SELECT}
s {OFF}
Erasing all caller information
1{<} CID
2{ERASE} s {r}: “Yes” s {SELECT}
s {OFF}
Storing caller information to the
phonebook
1{<} CID
2{r}: Select the desired entry.
LTo edit the number, press {EDIT}
repeatedly until the phone number is
shown in the desired format.
3{SAVE}
4{r}: “Phonebook” s {SELECT}
5Continue from step 2, “Editing entries”,
page 18.
TG413x(e).book Page 28 Friday, September 24, 2010 8:45 AM
Answering System
29
For assistance, please visit http://www.panasonic.com/help
Answering system
The answering system can answer and record
calls for you when you are unavailable to
answer the phone.
You can also set the unit to play a greeting
message but not to record caller messages by
selecting “Greeting only” as the recording
time setting (page 33).
Important:
LOnly 1 person can access the answering
system (listen to messages, record a
greeting message, etc.) at a time.
LWhen callers leave messages, the unit
records the day and time of each message.
Make sure the date and time have been set
correctly (page 12).
Memory capacity (including your
greeting message)
The total recording capacity is about 18
minutes. A maximum of 64 messages can be
recorded.
Note:
LWhen message memory becomes full:
–“Messages full” is shown on the
handset display.
– The ANSWER ON/OFF indicator on the
base unit flashes rapidly if the answering
system is turned on.
– If you use the pre-recorded greeting
message, the unit automatically switches
to another pre-recorded greeting
message asking callers to call again
later.
– If you recorded your own greeting
message, the same message is still
announced to callers even though their
messages are not recorded.
Turning the answering
system on/off
Press {ANSWER ON/OFF} to turn on/off the
answering system.
1To turn on:
{MENU}(327
To turn off:
{MENU}(328
2{OFF}
Note for base unit and handset:
LWhen the answering system is turned on:
– The ANSWER ON/OFF indicator on the
base unit lights up.
– The message counter on the base unit
displays the total number of messages
(old and new).
Call screening
While a caller is leaving a message, you can
listen to the call through the unit speaker. To
adjust the speaker volume, press {^} or {V}
repeatedly. You can answer the call by
pressing {C}. Call screening can be set for
each handset. The default setting is “On”.
1{MENU}(31)
2{r}: Select the desired setting. s
{SAVE} s {OFF}
Greeting message
When the unit answers a call, a greeting
message is played to callers.
You can use either:
– your own greeting message
– a pre-recorded greeting message
Recording your greeting
message
1{MENU}(3)2
2{r}: “Yes” s {SELECT}
3After a beep sounds, hold the handset
about 20 cm (8 inches) away and speak
clearly into the microphone (2 minutes
max.).
Base unit
Handset
TG413x(e).book Page 29 Friday, September 24, 2010 8:45 AM
– The message counter on the base unit
flashes if the answering system is turened
on or new messages have been recorded.
Answering System
30
For assistance, please visit http://www.panasonic.com/help
4Press {STOP} to stop recording.
5{OFF}
Using a pre-recorded greeting
message
The unit provides 2 pre-recorded greeting
messages:
– If you erase or do not record your own
greeting message, the unit plays a pre-
recorded greeting asking callers to leave a
message.
– If the message recording time (page 33) is
set to “Greeting only”, callers’
messages are not recorded and the unit
plays a different pre-recorded greeting
message asking callers to call again.
Resetting to a pre-recorded greeting
message
If you want to use a pre-recorded greeting
message once you record your own greeting
message, you need to erase your own
greeting message.
1{MENU}(3)4
2{YES} s {OFF}
Playing back the greeting
message
1{MENU}(3)3
2{OFF}
Listening to messages
using the base unit
When new messages have been recorded, the
message indicator on the base unit flashes.
Press {6}.
LIf new messages have been recorded, the
base unit plays back new messages.
LIf there are no new messages, the base unit
plays back all messages.
Operating the answering system
during playback
*1 If pressed within the first 5 seconds of a
message, the previous message is played.
Erasing all messages
Press {ERASE} 2 times while the unit is not in
use.
Listening to messages
using the handset
When new messages have been recorded:
–“New message” is displayed.
– The message indicator on the handset
flashes slowly if the message alert feature
is turned on (page 33).
1To listen to new messages:
{PLAY}
or
{MENU}(323
To listen to all messages:
{MENU}(324
2When finished, press {OFF}.
Note:
LTo switch to the receiver, press {C}.
Operating the answering system
{MENU} s {r}: “Answering device” s
{SELECT}
Key Operation
{+} or {-} Adjust the speaker volume
{7}Repeat message*1
{8}Skip message
{■}
(STOP)
Stop playback
{ERASE}Erase currently playing
message
TG413x(e).book Page 30 Friday, September 24, 2010 8:45 AM
LIf there are no new messages, in the answering
system, is not displayed.
{PLAY}
Answering System
31
For assistance, please visit http://www.panasonic.com/help
*1 If pressed within the first 5 seconds of a
message, the previous message is played.
*2 To resume playback:
{r}: “Playback” s {SELECT}
*3 You can also erase as follows:
{ERASE} s {r}: “Yes” s {SELECT}
Calling back (Caller ID
subscribers only)
If caller information is received for the call, you
can call the caller back while listening to a
message.
1Press {PAUSE} during playback.
2{r}: “Call back” s {SELECT}
Editing the number before calling
back
1Press {PAUSE} during playback.
2{r}: “Edit & Call” s {SELECT}
3Press {EDIT} repeatedly until the phone
number is shown in the desired format
(page 27). s {C}
Erasing all messages
1{MENU}(325
2{r}: “Yes” s {SELECT} s {OFF}
Remote operation
Using a touch-tone phone, you can call your
phone number from outside and access the
unit to listen to messages or change
answering system settings. The unit’s voice
guidance prompts you to press certain dial
keys to perform different operations.
Remote access code
A 3-digit remote access code must be entered
when operating the answering system
remotely. This code prevents unauthorized
parties from listening to your messages
remotely. The default setting is “111”.
Important:
LTo prevent unauthorized access to this
product, we recommend that you regularly
change the remote code.
1{MENU}(3)6
2Enter the desired 3-digit remote access
code.
3{SAVE} s {OFF}
Deactivating remote operation
Press * in step 2 on “Remote access code”,
page 31.
LThe entered remote access code is deleted.
Key Operation
{^} or {V} Adjust the
receiver/speaker
volume (during
playback)
1 or {<}Repeat message
(during playback)*1
2 or {>}Skip message (during
playback)
3Enter the “Settings”
menu
4Play new messages
5Play all messages
6Play greeting message
76 Record greeting
message
8Turn answering system
on
{PAUSE}Pause message*2
9 or {STOP}Stop recording
Stop playback
)Turn answering system
off
*4*3 Erase currently playing
message
*5Erase all messages
*6Reset to a pre-recorded
greeting message
TG413x(e).book Page 31 Friday, September 24, 2010 8:45 AM
Answering System
32
For assistance, please visit http://www.panasonic.com/help
Using the answering system
remotely
1Dial your phone number from a touch-
tone phone.
2After the greeting message starts, enter
your remote access code.
3Follow the voice guidance prompts as
necessary or control the unit using remote
commands (page 32).
4When finished, hang up.
Voice guidance
■When the English voice guidance is
selected
During remote operation, the unit’s voice
guidance starts and prompts you to press
1 to perform a specific operation, or press
2 to listen to more available operations.
■When the Spanish voice guidance is
selected
To start the voice guidance, press 9. The
voice guidance announces the available
remote commands (page 32).
Note:
LIf you do not press any dial keys within 10
seconds after a voice guidance prompt, the
unit disconnects your call.
Remote commands
You can press dial keys to access certain
answering system functions without waiting for
the voice guidance to prompt you.
*1 If pressed within the first 5 seconds of a
message, the previous message is played.
*2 For English voice guidance only
*3 For Spanish voice guidance only
Turning on the answering system
remotely
If the answering system is off, you can turn it
on remotely.
1Dial your phone number from a touch-
tone phone.
2Let the phone ring 15 times.
LA long beep is heard.
3Enter your remote access code within 10
seconds after the long beep.
LThe greeting message is played back.
LYou can either hang up, or enter your
remote access code again and begin
remote operation (page 31).
Answering system settings
Number of rings before the unit
answers a call
You can change the number of times the
phone rings “Ring count” before the unit
answers calls. You can select 2 to 7 rings, or
“Toll saver”.
The default setting is “4 rings”.
“Toll saver”: The unit’s answering system
answers at the end of the 2nd ring when new
messages have been recorded, or at the end
of the 5th ring when there are no new
messages. If you call your phone from outside
to listen to new messages (page 31), you know
that there are no new messages when the
Key Operation
1Repeat message
(during playback)*1
2Skip message
(during playback)
4Play new messages
5Play all messages
9Stop playback*2
Start voice guidance*3
)Turn answering system off
*4Erase currently playing
message
*5Erase all messages
*( End remote operation
(or hang up)
Key Operation
TG413x(e).book Page 32 Friday, September 24, 2010 8:45 AM
Answering System
33
For assistance, please visit http://www.panasonic.com/help
phone rings for the 3rd time. You can then
hang up without being charged for the call.
1{MENU}(211
2{r}: Select the desired setting. s
{SAVE} s {OFF}
For voice mail service subscribers
If you subscribe to a flat-rate service package
that includes Caller ID, call waiting, voice mail,
and unlimited local/regional/long distance
calls, please note the following:
LTo use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
turn off the answering system (page 29).
LTo use this unit’s answering system rather
than the voice mail service provided by your
service provider/
telephone company, please contact your
service provider/telephone company to
deactivate your voice mail service.
If your service provider/telephone company
cannot do this:
– Set this unit’s “Ring count” setting so
that this unit’s answering system
answers calls before the voice mail
service of your service
provider/telephone company does. It is
necessary to check the number of rings
required to activate the voice mail
service provided by your service
provider/telephone company before
changing this setting.
– Change the number of rings of the voice
mail service so that the answering
system can answer the call first. To do
so, contact your service
provider/telephone company.
Caller’s recording time
You can change the maximum message
recording time allowed for each caller. The
default setting is “3 min”.
1{MENU}(3)5
2{r}: Select the desired setting. s
{SAVE} s {OFF}
Selecting “Greeting only”
You can select “Greeting only” which sets
the unit to announce a greeting message to
callers but not record messages.
Select “Greeting only” in step 2 on
“Caller’s recording time”, page 33.
Note:
LWhen you select “Greeting only”:
– If you do not record your own message,
the unit will play the pre-recorded
greeting-only message asking callers to
call again later.
– If you use your own message, record the
greeting-only message asking callers to
call again later (page 29).
Message alert
You can select whether or not the message
indicator on the handset flashes slowly when
new messages are recorded. The default
setting is “On”.
Important:
LIf you stored the voice mail access number
(page 34), the message indicator also
flashes for newly recorded voice mail
messages (page 34).
1{MENU}(34)
2{r}: Select the desired setting. s
{SAVE} s {OFF}
Note:
LWhile message alert is on, battery
operating time is shortened (page 10).
TG413x(e).book Page 33 Friday, September 24, 2010 8:45 AM
Voice Mail Service
34
For assistance, please visit http://www.panasonic.com/help
Voice mail service
Voice mail is an automatic answering service
offered by your service provider/telephone
company. After you subscribe to this service,
your service provider/telephone company’s
voice mail system answers calls for you when
you are unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/
telephone company, not your telephone.
Please contact your service provider/
telephone company for details of this service.
Important:
LTo use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
turn off the answering system (page 29).
For details, see page 33.
LYou need to store the voice mail access
number to activate the message alert
feature (page 33) for voice mail service.
Storing the voice mail (VM)
access number
In order to listen to your voice mail messages,
you must dial your service provider/telephone
company’s voice mail access number. Once
you have stored your voice mail access
number, you can dial it automatically (page
34).
1{MENU}(331
2Enter your access number (24 digits
max.). s {SAVE} s {OFF}
Note:
LWhen storing your voice mail access
number and your mailbox password, press
{PAUSE} to add pauses (page 14) between
the access number and the password as
necessary. Contact your service
provider/telephone company for the
required pause time.
Example:
To erase the voice mail access
number
1{MENU}(331
2Press and hold {CLEAR} until all digits
are erased. s {SAVE} s {OFF}
Voice mail (VM) tone detection
Your service provider/telephone company
sends special signals (sometimes called
“voice mail tones” or “stutter tones”) to the unit
to let you know you have new voice mail
messages. If you hear a series of dial tones
followed by a continuous dial tone after you
press {C}, you have new voice mail
messages. Soon after you hang up a call or
after the phone stops ringing, your unit checks
the phone line to see if new voice mail
messages have been recorded.
Turn this feature off when:
– You do not subscribe to voice mail service.
– Your service provider/telephone company
does not send voice mail tones.
– Your phone is connected to a PBX.
If you are not sure which setting is required,
contact your service provider/telephone
company.
Turning VM tone detection on/off
The default setting is “On”.
1{MENU}(332
2{r}: Select the desired setting. s
{SAVE} s {OFF}
Listening to voice mail messages
The unit lets you know that you have new
voice mail messages in the following ways:
–“New Voice Mail” is displayed on the
handset if message indication service is
available.
1-222-333-4444
VM access
number
Pauses Password
PPPP 8888
TG413x(e).book Page 34 Friday, September 24, 2010 8:45 AM
Voice Mail Service
35
For assistance, please visit http://www.panasonic.com/help
– The message indicator on the handset
flashes slowly if the message alert feature
is turned on (“Message alert”, page 33).
1{VM}
or
{MENU}(33)
LThe speakerphone turns on.
LIf there are no new messages in the
voice mail, {VM} is not displayed.
2Follow the pre-recorded instructions.
3When finished, press {OFF}.
Note:
LIf the handset still indicates there are new
messages even after you have listened to
all new messages, turn it off by pressing
and holding ( until the handset beeps.
LIf your voice mail service uses voice mail
tones and a message is over 3 minutes
long, the handset may not indicate new
messages.
LIf your voice mail service uses voice mail
tones, the tones are heard from any phone
connected to the same line. If you want to
use another phone to listen to voice mail
messages, you have to dial your access
number manually.
TG413x(e).book Page 35 Friday, September 24, 2010 8:45 AM
Intercom/Locator
36
For assistance, please visit http://www.panasonic.com/help
Intercom
Intercom calls can be made between
handsets.
Note:
LIf you receive an outside call while talking
on the intercom, you hear 2 tones. To
answer the call, press {OFF}, then press
{C}.
LWhen paging the handset, the paged
handset beeps for 1 minute.
Making an intercom call
1{MENU} s {INT}
2{r}: Select the desired unit. s
{SELECT}
LTo stop paging, press {OFF}.
3When you finish talking, press {OFF}.
Answering an intercom call
1Press {C} to answer the page.
2When you finish talking, press {OFF}.
Handset locator
You can locate a misplaced handset by paging
it.
1Base unit: {LOCATOR}
LAll registered handsets beep for 1
minute.
2To stop paging:
Base unit: Press {LOCATOR}.
Handset: Press {OFF}.
Transferring calls,
conference calls
Outside calls can be transferred or a
conference call with an outside party can be
made between 2 handsets.
1During an outside call, press {INT} to put
the call on hold.
2{r}: Select the desired unit. s
{SELECT}
3Wait for the paged party to answer.
LIf the paged party does not answer,
press {C} to return to the outside call.
4To complete the transfer:
Press {OFF}.
LThe outside call is being routed to the
destination unit.
To establish a conference call:
Press {MENU}.
LTo leave the conference, press {OFF}.
The other 2 parties can continue the
conversation.
LTo put the outside call on hold:
To resume the
conference:
Answering a transferred call
Press {C} to answer the page.
TG413x(e).book Page 36 Friday, September 24, 2010 8:45 AM
s
{r}:
“Conference”{SELECT}
s
Press {MENU}.s{r}:
“Hold ”
{SELECT}
s
Press {MENU}.s
{r}:
“Conference”{SELECT}
s
Useful Information
37
For assistance, please visit http://www.panasonic.com/help
Wall mounting
Note:
LMake sure that the wall and the fixing
method are strong enough to support the
weight of the unit.
Base unit
1Lead the AC adaptor cord and telephone
line cord through the hole in the wall
mounting adaptor in the direction of the
arrow.
2Tuck the telephone line cord inside the
wall mounting adaptor (A). Connect the
AC adaptor cord and telephone line cord
(B).
3Insert the hooks on the wall mounting
adaptor into holes 1 and 2 on the base
unit.
4Adjust the adaptor to hold the base unit,
then push it in the direction of the arrow
until it clicks into place.
Hooks
A
B
AC adaptor cord
2
1
2
1
TG413x(e).book Page 37 Friday, September 24, 2010 8:45 AM
Useful Information
38
For assistance, please visit http://www.panasonic.com/help
5Mount the unit on a wall then slide down
to secure in place. To remove the wall mounting adaptor
While pushing down the release levers (A),
remove the adaptor (B).
Charger
Drive the screws (not supplied) into the wall.
83 mm
(31/4 inches)
or
102 mm
(4 inches)
AC adaptor cord
2
1
83 mm
(3 1/4 inches)
102 mm
(4 inches)
2
1
Wall phone plate
B
AA
Hooks
25.4 mm
(1 inch)
Screws
TG413x(e).book Page 38 Friday, September 24, 2010 8:45 AM
Useful Information
39
For assistance, please visit http://www.panasonic.com/help
Error messages
Display message Cause/solution
Base no power
or
No link. Re-connect base AC
adaptor.
LThe handset has lost communication with the base
unit. Move closer to the base unit and try again.
LUnplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
LThe handset’s registration may have been canceled.
Re-register the handset (page 25).
Busy LThe called unit is in use.
LOther units are in use and the system is busy. Try
again later.
LThe handset you are using is too far from the base
unit. Move closer and try again.
Call phone company for your
access #
LYou have not stored the voice mail access number.
Store the number (page 34).
Check tel line LThe supplied telephone line cord has not been
connected yet or not connected properly. Check the
connections (page 9).
Error!! LRecording was too short. Try again.
Invalid LThere is no handset registered to the base unit
matching the handset number you entered.
LThe handset is not registered to the base unit.
Register the handset (page 25).
Requires subscription to
Caller ID.
LYou must subscribe to a Caller ID service. Once you
receive caller information after subscribing to a
Caller ID service, this message will not be displayed.
Use rechargeable battery. LA wrong type of battery such as Alkaline or
Manganese was inserted. Use only the rechargeable
Ni-MH batteries noted on page 4, 6.
TG413x(e).book Page 39 Friday, September 24, 2010 8:45 AM
Useful Information
40
For assistance, please visit http://www.panasonic.com/help
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again.
General use
Programmable settings
Problem Cause/solution
The handset does not turn on
even after installing charged
batteries.
LPlace the handset on the base unit or charger to turn on
the handset.
The unit does not work. LMake sure the batteries are installed correctly (page 9).
LFully charge the batteries (page 9).
LCheck the connections (page 9).
LUnplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
LThe handset has not been registered to the base unit.
Register the handset (page 25).
I cannot hear a dial tone. LThe base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
LDisconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your service
provider/telephone company.
The indicator on the handset
flashes slowly.
LNew messages have been recorded. Listen to the new
messages (page 30).
LNew voice mail messages have been recorded. Listen to
the new voice mail messages (page 34).
Problem Cause/solution
The display is in a language I
cannot read.
LChange the display language (page 13).
I cannot register a handset to a
base unit.
LThe maximum number of handsets (6) is already
registered to the base unit. Cancel unused handset
registrations from the base unit (page 25).
TG413x(e).book Page 40 Friday, September 24, 2010 8:45 AM
Useful Information
41
For assistance, please visit http://www.panasonic.com/help
Battery recharge
Making/answering calls, intercom
Problem Cause/solution
The handset beeps and/or )
flashes.
LBattery charge is low. Fully charge the batteries (page 9).
I fully charged the batteries, but
–) still flashes,
–0 is displayed, or
– the operating time seems to
be shorter.
LClean the battery ends (S, T) and the charge contacts
with a dry cloth and charge again.
LIt is time to replace the batteries (page 9).
Problem Cause/solution
_ is displayed. LThe handset is too far from the base unit. Move closer.
LThe base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
LThe handset is not registered to the base unit. Register it
(page 25).
Noise is heard, sound cuts in
and out.
LYou are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
LMove closer to the base unit.
LIf you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset does not ring. LThe ringer volume is turned off. Adjust the ringer volume
(page 20).
LSilent mode is turned on. Turn it off (page 23).
The base unit does not ring. LThe ringer volume is turned off. Adjust the ringer volume
(page 15).
I cannot make a call. LThe dialing mode may be set incorrectly. Change the
setting (page 13).
LThe handset is too far from the base unit. Move closer
and try again.
I cannot make long distance
calls.
LMake sure that you have long distance service.
TG413x(e).book Page 41 Friday, September 24, 2010 8:45 AM
Useful Information
42
For assistance, please visit http://www.panasonic.com/help
Caller ID/Talking Caller ID
Problem Cause/solution
Caller information is not
displayed.
LYou must subscribe to Caller ID service. Contact your
service provider/telephone company for details.
LIf your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
LIf you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
LThe name display service may not be available in some
areas. Contact your service provider/
telephone company for details.
LOther telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is not
announced.
LThe handset or base unit’s ringer volume is turned off.
Adjust it (page 15, 20).
LThe Talking Caller ID feature is turned off. Turn it on (page
20).
LThe number of rings for the answering system is set to “2
rings” or “Toll saver”. Select a different setting
(page 32).
Caller information is displayed
or announced late.
LDepending on your service provider/telephone company,
the unit may display or announce the caller’s information
at the 2nd ring or later.
LMove closer to the base unit.
The caller list/incoming phone
numbers are not edited
automatically.
LThe Caller ID number auto edit feature is turned off. Turn
it on and try again (page 21).
LYou need to call back the edited number to activate Caller
ID number auto edit.
I cannot dial the phone number
edited in the caller list.
LThe phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 27).
Time on the unit has shifted. LIncorrect time information from incoming Caller ID
changes the time. Set the time adjustment to “Manual”
(off) (page 20).
The 2nd caller’s information is
not displayed during an outside
call.
LIn order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your service
provider/telephone company and subscribe to the desired
service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this
specific service, even if you already subscribed to both
Caller ID and Call Waiting with Caller ID services (CWID).
TG413x(e).book Page 42 Friday, September 24, 2010 8:45 AM
Useful Information
43
For assistance, please visit http://www.panasonic.com/help
Answering system
Liquid damage
Caution:
LTo avoid permanent damage, do not use a microwave oven to speed up the drying process.
Problem Cause/solution
The unit does not record new
messages.
LThe answering system is turned off. Turn it on (page 29).
LThe message memory is full. Erase unnecessary
messages (page 30).
LThe recording time is set to “Greeting only”. Change
the setting (page 33).
LIf you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company,
not your telephone. Change the unit’s number of rings
setting or contact your service provider/telephone
company (page 33).
I cannot operate the answering
system.
LSomeone is using the unit. Wait for the other user to
finish.
LA caller is leaving a message. Wait for the caller to finish.
LThe handset is too far from the base unit. Move closer.
I cannot operate the answering
system remotely.
LThe remote access code is not set. Set the remote access
code (page 31).
LYou are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 31).
LPress each key firmly.
LThe answering system is turned off. Turn it on (page 32).
Problem Cause/solution
Liquid or other form of moisture
has entered the handset/base
unit.
LDisconnect the AC adaptor and telephone line cord from
the base unit. Remove the batteries from the handset and
leave to dry for at least 3 days. After the handset/base
unit are completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and charge fully
before use. If the unit does not work properly, contact an
authorized service center.
TG413x(e).book Page 43 Friday, September 24, 2010 8:45 AM
Useful Information
44
For assistance, please visit http://www.panasonic.com/help
FCC and other information
This equipment complies with Part 68 of the FCC
rules and the requirements adopted by the ACTA.
On the bottom of this equipment is a label that
contains, among other information, a product
identifier in the format US:ACJ----------.
If requested, this number must be provided to the
telephone company.
L Registration No.............(found on the bottom of
the unit)
L Ringer Equivalence No. (REN).......0.1B
A plug and jack used to connect this equipment to
the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with
the product. It is designed to be connected to a
compatible modular jack that is also compliant.
The REN is used to determine the number of
devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in
the devices not ringing in response to an incoming
call. In most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line,
as determined by the total RENs, contact the local
telephone company. For products approved after
July 23, 2001, the REN for the product is part of the
product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ##
are the REN without a decimal point (e.g., 03 is a
REN of 0.3).
If this equipment causes harm to the telephone
network, the telephone company will notify you in
advance that temporary discontinuance of service
may be required. But if advance notice isn't
practical, the telephone company will notify the
customer as soon as possible. Also, you will be
advised of your right to file a complaint with the
FCC if you believe it is necessary.
The telephone company may make changes in its
facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this
happens the telephone company will provide
advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, for
repair or warranty information, please contact a
Factory Service Center or other Authorized
Servicer. If the equipment is causing harm to the
telephone network, the telephone company may
request that you disconnect the equipment until the
problem is resolved.
Connection to party line service is subject to state
tariffs. Contact the state public utility commission,
public service commission or corporation
commission for information.
If your home has specially wired alarm equipment
connected to the telephone line, ensure the
installation of this equipment does not disable your
alarm equipment. If you have questions about what
will disable alarm equipment, consult your
telephone company or a qualified installer.
This equipment is hearing aid compatible as
defined by the FCC in 47 CFR Section 68.316.
When you hold the phone to your ear, noise might
be heard in your Hearing Aid. Some Hearing Aids
are not adequately shielded from external RF (radio
frequency) energy. If noise occurs, use an optional
headset accessory or the speakerphone option (if
applicable) when using this phone. Consult with
your audiologist or Hearing Aid manufacturer about
the availability of Hearing Aids which provide
adequate shielding to RF energy commonly emitted
by digital devices.
WHEN PROGRAMMING EMERGENCY
NUMBERS AND(OR) MAKING TEST CALLS TO
EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to the
dispatcher the reason for the call.
2) Perform such activities in the off-peak hours,
such as early morning or late evenings.
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
Privacy of communications may not be ensured
when using this phone.
TG413x(e).book Page 44 Friday, September 24, 2010 8:45 AM
Useful Information
45
For assistance, please visit http://www.panasonic.com/help
CAUTION:
Any changes or modifications not expressly
approved by the party responsible for compliance
could void the user’s authority to operate this
device.
NOTE:
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct
the interference by one or more of the following
measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment
and receiver.
– Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
– Consult the dealer or an experienced radio/TV
technician for help.
Some cordless telephones operate at frequencies
that may cause interference to nearby TVs and
VCRs. To minimize or prevent such interference,
the base of the cordless telephone should not be
placed near or on top of a TV or VCR. If
interference is experienced, move the cordless
telephone further away from the TV or VCR. This
will often reduce or eliminate interference.
FCC RF Exposure Warning:
L This product complies with FCC radiation
exposure limits set forth for an uncontrolled
environment.
L To comply with FCC RF exposure requirements,
the base unit must be installed and operated 20
cm (8 inches) or more between the product and
all person’s body (excluding extremities of
hands, wrist and feet).
L This product may not be collocated or operated in
conjunction with any other antenna or
transmitter.
L
Notice
L FCC ID can be found inside the battery
compartment or on the bottom of the units.
Compliance with TIA-1083 standard:
Telephone handsets identified with this logo
have reduced noise and interference when
used with T-Coil equipped hearing aids and
cochlear implants.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
TG413x(e).book Page 45 Friday, September 24, 2010 8:45 AM
For body-worn operation, the
handset must be used only with a
non-metallic accessory. Use of other
accessories may not ensure
compliance with FCC RF exposure
requirements.
Guía Rápida Española
46
Para obtener ayuda, visite http://www.panasonic.com/help (solo en inglés)
Guía Rápida Española
TG413x(e).book Page 46 Friday, September 24, 2010 8:45 AM
Guía Rápida Española
47
Para obtener ayuda, visite http://www.panasonic.com/help (solo en inglés)
TG413x(e).book Page 47 Friday, September 24, 2010 8:45 AM
Guía Rápida Española
48
Para obtener ayuda, visite http://www.panasonic.com/help (solo en inglés)
TG413x(e).book Page 48 Friday, September 24, 2010 8:45 AM
Guía Rápida Española
49
Para obtener ayuda, visite http://www.panasonic.com/help (solo en inglés)
TG413x(e).book Page 49 Friday, September 24, 2010 8:45 AM
Appendix
50
For assistance, please visit http://www.panasonic.com/help
Customer services
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate your nearest
Dealer or Service Center; purchase Parts and Accessories; or make Customer
Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at: 1-800-211-PANA (1-800-211-7262),
Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST.
TTY users (hearing or speech impaired users) can call 1-877-833-8855.
TTY users (hearing or speech impaired users) can call 1-866-605-1277.
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday - Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and
Personal Checks.)
Accessory Purchases (United States and Puerto Rico)
TG413x(e).book Page 50 Friday, September 24, 2010 8:45 AM
Appendix
51
For assistance, please visit http://www.panasonic.com/help
Warranty (For United States and Puerto Rico)
PANASONIC CORPORATION OF NORTH AMERICA
One Panasonic Way, Secaucus, New Jersey 07094
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length
of the period indicated on the chart below, which starts with the date of original purchase
(“Limited Warranty period”), at its option either (a) repair your product with new or
refurbished parts, or (b) replace it with a new or a refurbished product. The decision to
repair or replace will be made by the warrantor.
Parts Labor
One (1) Year One (1) Year
During the “Labor” Limited Warranty period there will be no charge for labor. During the
“Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your
product prepaid during the Limited Warranty period. This Limited Warranty excludes both
parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited Warranty
only applies to products purchased and serviced in the United States or Puerto Rico. This
Limited Warranty is extended only to the original purchaser and only covers products
purchased as new.
For assistance in the continental United States and Puerto Rico in obtaining repairs please
ship the product prepaid to:
PSTC (Panasonic) Exchange Center,
4900 George McVay Drive, Suite B Door #12, McAllen, TX 78503
panacare@us.panasonic.com
When shipping the unit carefully pack in a padded shipping carton, include all
accessories, and send it prepaid. Include a letter detailing the complaint, a return
address and provide a day time phone number where you can be reached. P.O. Boxes
are not acceptable. Keep the tracking number for your records. A copy of valid registered
receipt is required under the 1 year parts and labor Limited Warranty.
For Limited Warranty service for headsets if a headset is included with this
product please follow instructions above.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH
PROOF OF PURCHASE.
Panasonic Telephone Products
Limited Warranty
Ship-In Service
TG413x(e).book Page 51 Friday, September 24, 2010 8:45 AM
Appendix
52
For assistance, please visit http://www.panasonic.com/help
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship,
and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty
ALSO DOES NOT COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls, improper
maintenance, power line surge, lightning damage, modification, introduction of sand,
humidity or liquids, commercial use such as hotel, office, restaurant, or other business or
rental use of the product, or service by anyone other than a Factory Service Center or
other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED
WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this
excludes damages for lost time, lost calls or messages, cost of having someone remove or
re-install an installed unit if applicable, travel to and from the servicer. The items listed are
not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES,
INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the exclusions may not
apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from state to state. If a problem with this product develops during or after the
Limited Warranty period, you may contact your dealer or Service Center. If the problem is
not handled to your satisfaction, then write to the warrantor’s Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY,
ARE YOUR RESPONSIBILITY.
L Carefully pack your unit, preferably in the original carton.
L Attach a letter, detailing the symptom.
L Send the unit to PSTC (Panasonic) Exchange Center, prepaid and
adequately insured.
L Do not send your unit to Panasonic Corporation of North America
listed on the back cover or to executive or regional sales offices. These
locations do not repair consumer products.
When you ship the product
TG413x(e).book Page 52 Friday, September 24, 2010 8:45 AM
Index
53
Index
# 4-way conference: 16
A Additional handset: 25
Alarm: 23
Answering calls: 14
Answering system
Call screening: 29
Erasing messages: 30, 31, 32
Greeting message: 29
Greeting only: 33
Listening to messages: 30, 32
Number of rings: 32
Recording time: 33
Remote access code: 31
Remote operation: 31
Ring count: 32
Toll saver: 32
Turning on/off: 29, 31, 32
Auto talk: 14
B Battery: 9, 10
Booster (Clarity booster): 15
C Call block: 24
Caller ID number auto edit: 27
Caller ID service: 26
Caller list: 27
Caller list edit: 27
Call share: 16, 21
Call waiting: 15
Call Waiting Caller ID: 15
Chain dial: 18
CID (Caller ID): 27
Conference calls: 36
Control type: 11
Customer support: 21
D Date and time: 12
Dialing mode: 13
Direct commands: 19
Display
Contrast: 20
Language: 13
E Eco mode: 11
Equalizer: 16
Error messages: 39
F Flash: 15, 21
G Groups: 17
H Handset
Deregistration: 25
Locator: 36
Name: 23
Registration: 25
Hold: 15
I Intercom: 36
K Key tone: 21
L Line mode: 21
M Making calls: 14
Missed calls: 26
Mute: 15
P Pause: 14
Phonebook: 17
Power failure: 10
R Redialing: 14
Ringer ID: 26
Ringer tone: 26
Rotary/pulse service: 15
S Silent mode: 23
SP-PHONE (Speakerphone): 14
T Talking caller ID: 26
Temporary tone dialing: 15
Time adjustment: 20
Transferring calls: 36
Troubleshooting: 40
TTY: 50
V VM (Voice mail): 34
Voice guidance language: 13
Voice mail: 33, 34
Volume
Receiver: 14
Ringer (Base unit): 15
Ringer (Handset): 14, 20
Speaker: 14
W Wall mounting: 37
TG413x(e).book Page 53 Friday, September 24, 2010 8:45 AM
Notes
54
TG413x(e).book Page 54 Friday, September 24, 2010 8:45 AM
Notes
55
TG413x(e).book Page 55 Friday, September 24, 2010 8:45 AM
PNQX3013ZA CC1110DE0 (A)
For your future reference
We recommend keeping a record of the following information to assist with any repair under
warranty.
© Panasonic System Networks Co., Ltd. 2010
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
1 Reconnect AC adaptor to the base unit.
2 Check if telephone line cord is connected.
3 Use rechargeable Ni-MH batteries.
(Alkaline/Manganese/Ni-Cd batteries CANNOT be used.)
4 Read troubleshooting page in the Operating Instructions.
If your product is not working properly. . .
IMPORTANT!
Visit our Web site: http://www.panasonic.com/help
LFAQ and troubleshooting hints are available.
Attach your purchase receipt here.
One Panasonic Way, Secaucus, New Jersey 07094
Printed in China
TG413x(e).book Page 56 Friday, September 24, 2010 8:45 AM