Panasonic of North America 96NKX-TGP500 DECT System User Manual TGP500 550 04 QG E shinsei
Panasonic Corporation of North America DECT System TGP500 550 04 QG E shinsei
User Manual

Temporary Confidential
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for future 
reference.
Charge the batteries for about 6 hours before initial use.
Quick Guide
SIP Cordless Phone
Model No. KX-TGP500
Model No. KX-TGP550
Model shown is KX-TGP500.
B04
Model shown is KX-TGP550.
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Table of Contents
2
Introduction
About this guide  . . . . . . . . . . . . . . . . . . . . . . . . . 3
Accessory information. . . . . . . . . . . . . . . . . . . . . 3
Important Information
For your safety  . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Important safety instructions . . . . . . . . . . . . . . . . 5
For best performance . . . . . . . . . . . . . . . . . . . . . 5
Other information  . . . . . . . . . . . . . . . . . . . . . . . . 5
Controls
Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Base unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Basic Operations
Making calls using the handset. . . . . . . . . . . . . . 9
Making calls using the base unit (KX-TGP550 
only)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Answering calls using the handset . . . . . . . . . . 10
Answering calls using the base unit (KX-TGP550 
only)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Setting Up
Setting up the base unit  . . . . . . . . . . . . . . . . . . 11
Setting up the handset  . . . . . . . . . . . . . . . . . . . 12
Note when setting up  . . . . . . . . . . . . . . . . . . . . 12
Useful Information
FCC and other information . . . . . . . . . . . . . . . . 13
Index
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   15
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Introduction
3
About this guide
This guide explains how to use the basic features of KX-TGP500/KX-TGP550. For further information on 
operations and customising your phone, please read the User Guide on the website at:
www.xxxxxxxxxx.xx
For more information, contact your system administrator or network administrator.
Accessory information
*1 The handset cover comes attached to the handset.
No. Accessory item/Part number Quantity
KX-TGP500 KX-TGP550
1AC adaptor for base unit/PQLV219   1                           1
2Ethernet cable 1 1
3Corded handset – 1
4Corded handset cord – 1
5Rechargeable batteries 2 2
6Handset cover*1 11
7Belt clip 1 1
8Charger 1 1
9AC adaptor for charger/PQLV224   1                           1
1234567
89
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Important Information
4
For your safety
To prevent severe injury and loss of life/property, read this 
section carefully before using the product to ensure 
proper and safe operation of your product.
WARNING
Power connection
LUse only the power source marked on the product.
LDo not overload power outlets and extension cords. 
This can result in the risk of fire or electric shock.
LCompletely insert the AC adaptor/power plug into the 
power outlet. Failure to do so may cause electric shock 
and/or excessive heat resulting in a fire.
LRegularly remove any dust, etc. from the AC 
adaptor/power plug by pulling it from the power outlet, 
then wiping with a dry cloth. Accumulated dust may 
cause an insulation defect from moisture, etc. resulting 
in a fire.
LUnplug the product from power outlets if it emits smoke, 
an abnormal smell, or makes an unusual noise. These 
conditions can cause fire or electric shock. Confirm that 
smoke has stopped emitting and contact the Panasonic 
Call Center at 1-800-211-PANA (1-800-211-7262).
LUnplug from power outlets and never touch the inside 
of the product if its casing has been broken open.
LNever touch the plug with wet hands. Danger of electric 
shock exists.
Installation
LTo prevent the risk of fire or electrical shock, do not 
expose the product to rain or any type of moisture.
LDo not place or use this product near automatically 
controlled devices such as automatic doors and fire 
alarms. Radio waves emitted from this product may 
cause such devices to malfunction resulting in an 
accident.
LDo not allow the AC adaptor or LAN (Local Area 
Network) cord to be excessively pulled, bent or placed 
under heavy objects.
Operating safeguards
LUnplug the product from power outlets before cleaning. 
Do not use liquid or aerosol cleaners.
LDo not disassemble the product.
LDo not spill liquids (detergents, cleansers, etc.) onto 
the LAN (Local Area Network) cord plug, or allow it to 
become wet at all. This may cause a fire. If the LAN 
(Local Area Network) cord plug becomes wet, 
immediately pull it from the LAN (Local Area Network) 
wall jack, and do not use.
LKX-TGP550 only: Do not excessively pull the corded 
handset cord from the base unit. This may cause the 
base unit to fall, resulting in injury.
Medical
LConsult the manufacturer of any personal medical 
devices, such as pacemakers or hearing aids, to 
determine if they are adequately shielded from external 
RF (radio frequency) energy. (The product operates in 
the frequency range of 1.92 GHz to 1.93 GHz, and the 
RF transmission power is 115 mW (max.).)
LDo not use the product in health care facilities if any 
regulations posted in the area instruct you not to do so. 
Hospitals or health care facilities may be using 
equipment that could be sensitive to external RF 
energy.
CAUTION
Installation and relocation
LNever install LAN (Local Area Network) during an 
electrical storm.
LNever install LAN (Local Area Network) cord jacks in 
wet locations unless the jack is specifically designed for 
wet locations.
LNever touch uninsulated LAN (Local Area Network) or 
terminals unless the LAN (Local Area Network) has 
been disconnected at the network interface.
LUse caution when installing or modifying LAN (Local 
Area Network).
LThe AC adaptor is used as the main disconnect device. 
Ensure that the AC outlet is installed near the product 
and is easily accessible.
LThis product is unable to make calls when there is a 
power failure.
Battery
LWe recommend using the batteries noted on page 3. 
USE ONLY rechargeable Ni-MH batteries AAA (R03) 
size.
LDo not mix old and new batteries.
LDo not open or mutilate the batteries. Released 
electrolyte from the batteries is corrosive and may 
cause burns or injury to the eyes or skin. The 
electrolyte is toxic and may be harmful if swallowed.
LExercise care when handling the batteries. Do not 
allow conductive materials such as rings, bracelets, or 
keys to touch the batteries, otherwise a short circuit 
may cause the batteries and/or the conductive material 
to overheat and cause burns.
LCharge the batteries provided with or identified for use 
with this product only, in accordance with the 
instructions and limitations specified in this manual.
LOnly use a compatible charger to charge the batteries. 
Do not tamper with the charger. Failure to follow these 
instructions may cause the batteries to swell or 
explode.
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Important Information
5
Attention:
A nickel metal hydride battery that is recyclable powers 
the product you have purchased.
Please call 1-800-8-BATTERY (1-800-822-8837) for 
information on how to recycle this battery.
Important safety instructions
When using your product, basic safety precautions should 
always be followed to reduce the risk of fire, electric 
shock, and injury to persons, including the following:
1. Do not use this product near water for example, near a 
bathtub, washbowl, kitchen sink, or laundry tub, in a 
wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) 
during an electrical storm. There may be a remote risk 
of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the 
vicinity of the leak.
4. Use only the power cord and batteries indicated in this 
manual. Do not dispose of batteries in a fire. They may 
explode. Check with local codes for possible special 
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic units use 
radio waves to communicate with each other.
LFor maximum coverage and noise-free 
communications, place your base unit:
– at a convenient, high, and central location with no 
obstructions between the cordless handset and 
base unit in an indoor environment.
– away from electronic appliances such as TVs, 
radios, personal computers, wireless devices, or 
other phones.
– facing away from radio frequency transmitters, such 
as external antennas of mobile phone cell stations. 
(Avoid putting the base unit on a bay window or near 
a window.)
LCoverage and voice quality depends on the local 
environmental conditions.
LIf the reception for a base unit location is not 
satisfactory, move the base unit to another location for 
better reception.
Environment
LKeep the product away from electrical noise generating 
devices, such as fluorescent lamps and motors.
LThe product should be kept free from excessive smoke, 
dust, high temperature, and vibration.
LThe product should not be exposed to direct sunlight.
LDo not place heavy objects on top of the product.
LWhen you leave the product unused for a long period of 
time, unplug the product from the power outlet.
LThe product should be kept away from heat sources 
such as heaters, kitchen stoves, etc. It should not be 
placed in rooms where the temperature is less than 0 
°C (32 °F) or greater than 40 °C (104 °F). Damp 
basements should also be avoided.
LThe maximum calling distance may be shortened when 
the product is used in the following places: Near 
obstacles such as hills, tunnels, underground, near 
metal objects such as wire fences, etc.
LOperating the product near electrical appliances may 
cause interference. Move away from the electrical 
appliances.
Routine care
LWipe the outer surface of the product with a soft 
moist cloth.
LDo not use benzine, thinner, or any abrasive powder.
Other information
CAUTION: Risk of explosion if battery is replaced by an 
incorrect type. Dispose of used batteries according to the 
instructions.
Notice for product disposal, transfer, or return
LThis product can store your private/confidential 
information. To protect your privacy/confidentiality, we 
recommend that you erase information such as 
phonebook or caller list entries from the memory before 
you dispose of, transfer, or return the product.
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Important Information
6
Notice
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Controls
7
Handset
ACharge indicator
Ringer indicator
Message indicator
BSpeaker
C{C} (TALK)
LFor making calls
D{s} (SP-PHONE: Speakerphone)
LFor hands-free talk
EHeadset jack
FDial keypad
GReceiver
HDisplay
I{OFF}
LFor stop the operation
J{REDIAL} {PAUSE}
KMicrophone
LCharge contacts
■Control type
A Soft keys
The handset features 2 soft keys and a joystick. 
By pressing a soft key, or by pressing the center 
of the joystick, you can select the feature shown 
directly above it on the display.
B Joystick
By pushing the joystick ({^}, {V}, {<}, or {>}) 
repeatedly, you can:
– scroll through (up, down, left, or right) various 
lists or items
– adjust the receiver or speaker volume (up or 
down) while talking
LAs all multiple items cannot be displayed on 
screen at the same time, you can quickly 
search the desired item to move screens by 
pushing the joystick right or left, instead of 
scrolling down or up line by line (page xx).
Base unit
KX-TGP500
ASTATUS indicator
LIndicates the status of the unit and network.
B{ALL} (Locator)
LAllows you to page all handsets.
B
G
A
H
I
J
K
C
D
F
E
A
B
L
A
B
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Temporary Confidential
Controls
8
KX-TGP550
ACorded handset
BReceiver
CSpeaker
DHandset buttons (j – k)
Handset status indicators
LAllows you to page each handset. Also they 
show the status of each handset.
E{ALL} (All handsets)
LAllows you to page all handsets.
F{LINE STATUS}
LTells you the status of each line.
G{HOLD}
H{REDIAL} {PAUSE}
IDisplay
JSoft keys
KHeadset jack
LMicrophone
MDial keypad
N{SP-PHONE} {HEADSET}
SP-PHONE indicator
O{MUTE}
PSTATUS indicator
LIndicates the status of the unit and network.
QNavigator key ({^}/{V}/{<}/{>})
?: Volume ({^}/{V})
R{VOICE MAIL}
VOICE MAIL indicator
S{EXIT}
LFor stop the operation
Navigator key/volume key
■Scrolling through lists or items
By pressing this key ({^} or {V}) repeatedly, you 
can scroll through (up or down) various lists or 
items.
■Adjusting the volume
By pressing this key ({^} or {V}) repeatedly, you 
can adjust the receiver or speaker volume (up or 
down) while talking.
■Moving the cursor
By pressing this key ({^}, {V}, {<} or {>}) 
repeatedly, you can move the cursor to edit a 
number or name.
Soft keys
The base unit features 3 soft keys. By pressing a 
soft key, you can select the feature shown directly 
above it on the display.
ABC DEFGHI
J
K
LM
NL OPQRS
{<}{>}
{^}
{V}
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Temporary Confidential
Basic Operations
9
Making calls using the 
handset
1Lift the handset and dial the phone number.
LTo correct a digit, press {CLEAR}.
2{C}
LThe unit selects the default line set by your 
administrator.
LYou can also select the line manually as 
follows:
Press {LINE}. i {V}/{^}: Select the 
desired line. i {CALL}
3When you finish talking, press {OFF} or place 
the handset on the charger.
Using the speakerphone
1Dial the phone number and press {s}.
LThe unit selects the default line set by your 
administrator.
LYou can also select the line manually as 
follows:
Press {LINE}. i {V}/{^}: Select the 
desired line. i {CALL}
LSpeak alternately with the other party.
2When you finish talking, press {OFF}.
Note:
LFor best performance, use the speakerphone in 
a quiet environment.
LTo switch back to the receiver, press {C}.
Adjusting the receiver or speaker 
volume
Push the joystick up or down repeatedly while 
talking.
Making calls using the base 
unit (KX-TGP550 only)
1Dial the phone number.
LTo correct a digit, press {CLEAR}.
2Lift the corded handset.
LThe unit selects the default line set by your 
administrator.
LYou can also select the line manually as 
follows:
Press {LINE}. i {V}/{^}: Select the 
desired line. i Lift the corded handset.
3When you finish talking, place the corded 
handset on the cradle.
Note:
LYou can also dial the phone number after lifting 
the corded handset.
Using the speakerphone
1Dial the phone number and press {SP-
PHONE}.
LThe unit selects the default line set by your 
administrator.
LYou can also select the line manually as 
follows:
Press {LINE}. i {V}/{^}: Select the 
desired line. i Press {CALL} or {SP-
PHONE}.
2When the other party answers, speak into the 
base unit microphone.
LSpeak alternately with the other party.
3When you finish talking, press {SP-PHONE}.
Note:
LFor best performance, use the speakerphone in 
a quiet environment.
LTo switch to the receiver, lift the corded handset.
Adjusting the receiver or speaker 
volume
Press {^} or {V} repeatedly while talking.
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Basic Operations
10
Answering calls using the 
handset
When a call is being received, the ringer indicator 
on the handset flashes rapidly.
1Lift the handset and press {C} or {s} when 
the unit rings.
LYou can also answer the call by pressing 
any dial key from {0} to {9}, {*}, or {#}. 
(Any key answer feature)
2When you finish talking, press {OFF} or place 
the handset on the charger.
Answering calls using the 
base unit (KX-TGP550 only)
When a call is being received, the speakerphone 
indicator flashes rapidly.
1Lift the corded handset or press {SP-PHONE} 
when the unit rings.
2When you finish talking, place the corded 
handset on the cradle. When the 
speakerphone is used, press {SP-PHONE}.
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Setting Up
11
Setting up the base unit
Connecting the base unit
Important:
LUse only the supplied Panasonic AC adaptor PQLV219.
LDo not connect the Ethernet cable connected to the PoE hub to the computer port of the unit. Doing so 
may cause severe damage to the unit.
KX-TGP500
KX-TGP550
C
(120 V AC, 60 Hz)
AC adaptor
B
A
Hook
To a hub/router
Ethernet cable
(120 V AC, 60 Hz)
To a hub/router
To a computer
AC adaptor
Ethernet cable
Ethernet cable
Hook
D
PC LAN
C
BA
A
D
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Setting Up
12
Setting up the handset
Connecting the charger
LUse only the supplied Panasonic AC adaptor 
PQLV224.
Battery installation
LUSE ONLY Ni-MH batteries AAA (R03) size.
LDo NOT use Alkaline/Manganese/Ni-Cd 
batteries.
LConfirm correct polarities (S, T).
Battery charge
Charge for about 6 hours.
LWhen the batteries are fully charged, the charge 
indicator goes off.
Note when setting up
Note for connections
LThe AC adaptor must remain connected at all 
times. (It is normal for the adaptor to feel warm 
during use.)
LThe AC adaptor should be connected to a 
vertically oriented or floor-mounted AC outlet. 
Do not connect the AC adaptor to a ceiling-
mounted AC outlet, as the weight of the adaptor 
may cause it to become disconnected.
LThe unit will not work during a power failure.
Note for battery installation
LUse the supplied rechargeable batteries. For 
replacement, we recommend using the 
Panasonic rechargeable batteries noted on 
page 4.
LWipe the battery ends (S, T) with a dry cloth.
LAvoid touching the battery ends (S, T) or the 
unit contacts.
Note for battery charge
LIt is normal for the handset to feel warm during 
charging.
LClean the charge contacts of the handset and 
charger with a soft and dry cloth once a month. 
Clean more often if the unit is exposed to 
grease, dust, or high humidity.
(120 V AC, 60 Hz)
Hooks
Rechargeable Ni-MH ONLY
Confirm “Charging” 
is displayed.
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Useful Information
13
FCC and other information
This equipment complies with Part 68 of the FCC rules 
and the requirements adopted by the ACTA. On the 
bottom of this equipment is a label that contains, 
among other information, a product identifier in the 
format US:ACJ----------.
If requested, this number must be provided to the 
telephone company.
L Registration No............. 
(found on the back of the unit/KX-TGP500)  
(found on the bottom of the unit/KX-TGP550)
L Ringer Equivalence No. (REN).......0.1B
A plug and jack used to connect this equipment to the 
premises wiring and telephone network must comply 
with the applicable FCC Part 68 rules and requirements 
adopted by the ACTA. A compliant telephone cord and 
modular plug is provided with the product. It is 
designed to be connected to a compatible modular jack 
that is also compliant.
The REN is used to determine the number of devices 
that may be connected to a telephone line. Excessive 
RENs on a telephone line may result in the devices not 
ringing in response to an incoming call. In most but not 
all areas, the sum of RENs should not exceed five 
(5.0). To be certain of the number of devices that may 
be connected to a line, as determined by the total 
RENs, contact the local telephone company. For 
products approved after July 23, 2001, the REN for the 
product is part of the product identifier that has the 
format US:AAAEQ##TXXXX. The digits represented by 
## are the REN without a decimal point (e.g., 03 is a 
REN of 0.3).
If this equipment causes harm to the telephone 
network, the telephone company will notify you in 
advance that temporary discontinuance of service may 
be required. But if advance notice isn't practical, the 
telephone company will notify the customer as soon as 
possible. Also, you will be advised of your right to file a 
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its 
facilities, equipment, operations or procedures that 
could affect the operation of the equipment. If this 
happens the telephone company will provide advance 
notice in order for you to make necessary modifications 
to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair 
or warranty information, please contact a Factory 
Service Center or other Authorized Servicer. If the 
equipment is causing harm to the telephone network, 
the telephone company may request that you 
disconnect the equipment until the problem is resolved.
Connection to party line service is subject to state 
tariffs. Contact the state public utility commission, 
public service commission or corporation commission 
for information.
If your home has specially wired alarm equipment 
connected to the telephone line, ensure the installation 
of this equipment does not disable your alarm 
equipment. If you have questions about what will 
disable alarm equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid compatible as defined 
by the FCC in 47 CFR Section 68.316.
When you hold the phone to your ear, noise might be 
heard in your Hearing Aid. Some Hearing Aids are not 
adequately shielded from external RF (radio 
frequency) energy. If noise occurs, use an optional 
headset accessory or the speakerphone option (if 
applicable) when using this phone. Consult with your 
audiologist or Hearing Aid manufacturer about the 
availability of Hearing Aids which provide adequate 
shielding to RF energy commonly emitted by digital 
devices.
WHEN PROGRAMMING EMERGENCY NUMBERS 
AND(OR) MAKING TEST CALLS TO EMERGENCY 
NUMBERS:
1) Remain on the line and briefly explain to the 
dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such 
as early morning or late evenings.
This device complies with Part 15 of the FCC Rules. 
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, 
and (2) this device must accept any interference 
received, including interference that may cause 
undesired operation.
Privacy of communications may not be ensured when 
using this phone.
CAUTION:
Any changes or modifications not expressly approved 
by the party responsible for compliance could void the 
user’s authority to operate this device.
NOTE:
This equipment has been tested and found to comply 
with the limits for a Class B digital device, pursuant to 
Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful 
interference in a residential installation. This
equipment generates, uses, and can radiate radio
TGP500_550_04_QG(E).book  Page 13  Tuesday, February 17, 2009  4:59 PM
If the equipment is causing harm to the telephone 
network, the telephone company may request that you 
disconnect the equipment until the problem is resolved. 
WHEN PROGRAMMING EMERGENCY NUMBERS 
A
ND(OR) MAKING TEST CALLS TO EMERGENCY 
NUMBERS: 
1) Remain on the line and briefly explain to the 
dispatcher the reason for the call. 
2) Perform such activities in the off-peak hours, such 
as early morning or late evenings. 
This device complies with Part 15 of the FCC Rules. 
Operation is subject to the following two conditions: 
(1) This device may not cause harmful interference, 
and (2) this device must accept any interference 
received, including interference that may cause 
undesired operation. 
Privacy of communications may not be ensured when 
using this phone. 
CAUTION: 
To assure continued compliance with FCC rules, do not 
make any unauthorized changes or modifications to this 
equipment would void the user's authority to operate this 
device. 
NOTE: 
This equipment has been tested and found to comply 
with the limits for a Class B digital device, pursuant to 
Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful 
interference in a residential installation. This 
equipment generates, uses, and can radiate radio 
frequency energy and, if not installed and used in 
accordance with the instructions, may cause harmful 
interference to radio communications. However, there is 
no guarantee that interference will not occur in a 
particular installation. If this equipment does cause 
harmful interference to radio or television reception, 
which can be determined by turning the equipment off 
and on, the user is encouraged to try to correct the 
interference by one or more of the following measures: 
–
 Reorient or relocate the receiving antenna. 
–
 Increase the separation between the equipment and 
  receiver. 
–
 Connect the equipment into an outlet on a circuit 
  different from that to which the receiver is connected. 
–
 Consult the dealer or an experienced radio/TV 
  technician for help.
FCC RF Exposure Warning: 
L This product complies with FCC radiation exposure 
    limits set forth for an uncontrolled environment. 
L To comply with FCC RF exposure requirements, the 
    base unit must be installed and operated 20 cm (8 
    inches) or more between the product and all person’s 
    body (excluding extremities of hands, wrist and feet). 
L This product may not be collocated or operated in 
    conjunction with any other antenna or transmitter. 
L The handset may be carried and operated with only 
    the specific provided belt-clip. Other non-tested belt- 
    clips or similar body-worn accessories may not 
    comply and must be avoided. 
Notice 
L FCC ID can be found inside the battery compartment 
or on the back/bottom of the units. 
FCC Declaration of Conformity 
Trade Name: Panasonic 
Model Number: KX-TGP500/KX-TGP550 
Responsible Party: Panasonic Corporation of North America 
                               One Panasonic Way 
                               Secaucus, NJ 07094 U.S.A. 
                               Telephone No.: 1-800-211-PANA (7262) 
This telephone provides magnetic coupling for hearing aids.
For body-worn operation, the handset must be used
only with a non-metallic accessory. Use of other
accessories may not ensure compliance with FCC
RF ex
p
osure re
q
uirements.
For body-worn operation, the handset must be used 
only with a non-metallic accessory. Use of other 
accessories may not ensure compliance with FCC 
RF exposure requirements.

Temporary Confidential
PNQXxxxxZA     CM0609SY0
For your future reference
We recommend keeping a record of the following information to assist with any repair under warranty.
Copyright:
This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal 
use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic 
Communications Co., Ltd.
© Panasonic Communications Co., Ltd. 2009
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
One Panasonic Way, Secaucus, New Jersey 07094
TGP500_550_04_QG(E).book  Page 16  Tuesday, February 17, 2009  4:59 PM