Payter P68001 P68 THE ARC User Manual P68 UserManual v0 3x
Payter B.V. P68 THE ARC P68 UserManual v0 3x
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Users Manual
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P68 User Manual Document version Document status Date Document ID : 0.3 : Release : 27-09-2016 NOTICE This manual contains intellectual property, including but not limited, to trade secrets and know-how, operating procedure and production procedures that belong solely to Payter B.V. Disclosure and/or use and/or reproduction of any part of this document strictly forbidden, except under a written license from Payter B.V. P68 User manual Payter B.V. Rozenlaan 115 3051 LP Rotterdam The Netherlands Copyright © 2010 Payter.. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. P68 User Manual Revision History Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Rev Change Author 0.1 0.2 0.3 Concept version Added Vend Settings Tool items Comments and minor modifications S.S. S.S. S.S. Page 2 / 36 P68 User Manual Abbreviation list Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Abbreviation Description 3G CCI DC DHCP DNS EDGE EMV EVA GPRS HSPA IP LAN MDB PSP PVP RTP SAM SDK SIM USB VMC Third Generation (mobile communication system) Coffee Credit Interface Direct Current Dynamic Host Control Protocol Domain Name Server Enhanced Data for GSM (Global System for Mobile communication) Evolution Europay Mastercard Visa European Vending Protocol General Packet Radio Service (mobile communication system) High Speed Packet Access (mobile communication system) Internet Protocol Local Area Network Multidrop Bus, Communications bus standard for Vending Machines Payment Service Provider Payter Vending Protocol Remote Terminal Protocol Secure Authentication module Software Development Kit Subscriber Identification Module Universal Serial Bus Vending Machine Controller Page 3 / 36 P68 User Manual Table of Contents Revision History .............................................................................................. 1 1. Introduction........................................................................................... 6 2. Document Scope .................................................................................... 6 3. P68 Terminal Overview .......................................................................... 7 Front view ......................................................................................................................... 7 Rear view .......................................................................................................................... 8 4. Basic Connectivity Features .................................................................... 9 Host Machine Interface .................................................................................................. 10 Internet Connection........................................................................................................ 10 Terminal Configuration ................................................................................................... 11 5. Payment Flow ...................................................................................... 12 Description...................................................................................................................... 12 Accepted Card types ....................................................................................................... 12 Transaction & Display messaging ................................................................................... 13 6. Modes of Operation ............................................................................. 15 MDB mode ...................................................................................................................... 15 6.1.1 Description .............................................................................................................. 15 6.1.2 Connecting the terminal ......................................................................................... 15 6.1.3 Pay flow .................................................................................................................. 15 6.1.4 Applicable Settings ................................................................................................. 16 Potential Free Pulse Contact (auto scan mode) ............................................................. 17 6.2.1 Description .............................................................................................................. 17 6.2.2 Connecting the terminal ......................................................................................... 17 6.2.3 Pay flow .................................................................................................................. 17 6.2.4 Applicable Settings ................................................................................................. 17 RTP Mode ....................................................................................................................... 18 6.3.1 Description .............................................................................................................. 19 6.3.2 Applicable Settings ................................................................................................. 19 CCI Mode ........................................................................................................................ 20 6.4.1 Description .............................................................................................................. 20 6.4.2 Connecting the Terminal ........................................................................................ 20 6.4.3 Pay flow .................................................................................................................. 20 6.4.4 Applicable Settings ................................................................................................. 20 PVP Mode ....................................................................................................................... 21 6.5.1 Description .............................................................................................................. 21 6.5.2 Connecting the Terminal ........................................................................................ 21 6.5.3 Applicable Settings ................................................................................................. 21 7. Setting Up Internet .............................................................................. 22 LAN connection............................................................................................................... 22 7.1.1 Applicable Settings ................................................................................................. 22 GPRS/EGDE/3G/HSPA MODEM ...................................................................................... 24 7.2.1 Connection Setup ................................................................................................... 24 7.2.2 Applicable Settings ................................................................................................. 25 Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 4 / 36 P68 User Manual 8. Terminal Configuration ........................................................................ 26 Installing Vend Settings Tool........................................................................................... 26 Connecting to the terminal ............................................................................................. 26 9. 10. 11. Dimensions & Mounting....................................................................... 27 Technical Specifications ....................................................................... 28 Troubleshooting................................................................................... 29 Result Codes ................................................................................................................... 29 LAN troubleshooting ....................................................................................................... 31 Mobile Internet troubleshooting .................................................................................... 32 12. 13. 14. 15. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Contact ................................................................................................ 33 FCC Compliance Statement .................................................................. 34 CE Declaration of Conformity ............................................................... 35 Licenses ............................................................................................... 36 Page 5 / 36 P68 User Manual 1. Introduction Thank you for choosing a P68 “The Arc” Payment terminal for your application. The P68 is designed for use in unattended points of sale such as Food and Beverage vending machines or parking ticket machines, that require no PIN. With the objective of creating a cost efficient multifunctional payment terminal, the P68 can support many payment schemes and a large variety of host applications. The P68 can be used as a drop in replacement for your existing application using industry standard interfaces such as Multi Drop Bus (MDB) or potential free pulse contact. Also available are proprietary interface options (RTP, PVP), that uses either Ethernet, USB or RS232 to connect the P68 using a Payter proprietary protocol. An internet connection, required for transaction processing, can be provided to the P68 terminal by connecting to a LAN network. If no LAN is available, an optional 3G/HSPA Modem can provide a high quality internet connection, ensuring your transaction processing performance will not degrade because of a low internet speed. The P68 terminal supports reliable remote management functionality for firmware updates and configuration changes. It is highly recommended that you always leave the P68 terminal on and connected to the internet, to ensure that your P68 terminal can be managed properly. 2. Document Scope This manual is intended for technicians or operators that want to familiarize him/herself with the functionality of the P68 terminal. It is also a good starting point for developers and integrator who intend to integrate the P68 terminal in their(vending)Machine, although additional documents would be required and are available upon request. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 6 / 36 P68 User Manual 3. P68 Terminal Overview Front view Fig. 1 - Front view Nr. Item Led Indicators Status Display Blue Backlight Contactless Symbol Contact Card Slot Magnetic Stripe Card Swipe Slot Start Button Buzzer Table 1 – Front Item description Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Description Transaction status indication Shows transaction information and basic device diagnostics. Location for tapping Contactless Cards Push/Pull type 3 Track Reader Multifunction button Indicates a successful/failed transaction Page 7 / 36 P68 User Manual Rear view Fig. 2 – Rear View Nr. Item Description 3G/HSPA Modem Antenna Connector (SMA-Female) USB port RS232 Port MDB Port DC Input Port Ethernet Port SAM slots The Modem is placed behind a hatch labeled MODEM Connect a suitable 3G/HSPA BAND antenna to this connector. Host Machine Interface Host Machine Interface Host Machine Interface Power Supply Adapter connection. Host Machine Interface and/or Internet connection. The SAM slots are located behind a Hatch labeled SAM MODULES. Table 2 – Rear view item description Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 8 / 36 P68 User Manual 4. Basic Connectivity Features Host Machine Interface The P68 terminal supports many interfaces available to connect to your host machine. Chapter 4.1 gives an overview on the available machine interfaces. Internet Connection Payment transactions that the terminal performs may require online authorization. The terminal will connect with the Payment service provider through an available internet connection. Chapter 4.2 gives an overview on the available methods to connect to the internet. Terminal Configuration The P68 terminal requires a Configuration to function properly. This configuration consists of multiple parts and is further detailed in chapter 4.3. Table 3 – Basic Connectivity Features Terminal Configuration Remote Terminal Management Host Machine LAN, 3G Internet Payment Service Provider MDB Ethernet Pulse Contact Etc. Host Machine Hardware Fig. 3 - Connectivity Diagram Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 9 / 36 P68 User Manual Host Machine Interface The P68 terminal supports several interfaces to connect to your host machine. Choosing an interface will largely depend on the interface that is supported by your machine, and the preferred method of powering the terminal. Table 1 gives a summary of available options. Interface Mode Description MDB The Multi Drop Bus is an industry standard interface for vending machines. If your machine supports an MDB - Cashless Device, then this will require little effort to reach a working solution, provided that the MDB standard is correctly implemented in your machine. An advantage of MDB is that the interface also supplies power to the terminal, requiring no additional power supply. Potential Free Pulse Contact A configurable potential free pulse contact is available to signal your application that a payment transaction was successfully processed. In addition, an input port is available to enable/disable the terminal, if for example the machine is out of order. Although a Potential free pulse contact interface is widely used, there is no standardization, and requires attention to electrical details before it can be used. RTP Remote Terminal Protocol, is used to control the terminal functionality from anywhere on a LAN, or through USB, directly from your software application. This message based protocol provides basic functionality for machine to payment terminal communication, over an RS232 connection. This message based protocol is used in certain coffee machines, and communicates over RS232. The P68 Terminal can be combined with the VendBox to enable “Executive Node” functionality. The VendBox is sold separately from the terminal and acts as a converter between Executive and MDB. PVP CCI Executive Table 4 – Available Host Machine interface modes. Internet Connection For most applications, involving the P68 terminal, a stable internet connection is required, the available options described in table 2. Interface Type Description Ethernet The P68 terminal can be connected to a LAN, through its onboard Ethernet port, and connect to the Internet through the LAN. In case there is no access to a LAN network a 3G/HSPA MODEM is optionally available 3G/HSPA modem Table 5 – Available Internet connection Refer to chapter 7 for more detailed information about configuring internet. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 10 / 36 P68 User Manual Terminal Configuration The Terminal configuration covers multiple aspects that need to be configured before a successful transaction can be performed. Most of the settings are determined when a terminal is ordered for a specific Payment host provider. Settings related to a terminal interface mode or network communication are usually set correct by default, in some cases settings have to be modified for the terminal to function properly. Configuration Description Secure Configuration Files These files contain the settings that determine the certified terminal configuration and cannot be modified without consulting the manufacturer. These settings need to be configured for each mode in which the terminal is operating, to allow communication with the host Machine and payment service provider. Each chapter gives an overview of the related settings. Terminal Settings Optional SAM Optional Data SIM The SAM module contains cryptographic key material that is needed to set up a secure connection, and authenticate the terminal, with the payment service provider. A 3G/HSPA MODEM option requires a data SIM with access to mobile internet services. A SIM card can be provided by either your local mobile internet provider or by Payter. Table 6 – Terminal Configuration items Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 11 / 36 P68 User Manual 5. Payment Flow Description A Host machine is always responsible for initiating a payment on the terminal, the only exception is Auto Scan mode. This chapter describes how a payment is performed by a user, and how to interpret the feedback that is given by the terminal. Some operational modes can introduce a slight difference in this behavior, these details will be covered in chapter 6 for each respective mode, if applicable. Accepted Card types The terminal accepts one of these tree card types, from one of the supported payment schemes to perform a payment. The terminal can also accept proprietary card types for example for loyalty applications, or a closed user group application. Card Type Description Contactless Card When prompted to do so, tap the Card on the Contactless Symbol on the front of the terminal. Keep the Card in place until the terminal indicates that the card can be removed. Insert the Chip Card in the illuminated card slot. Do not remove the card until you are prompted to do so. The user can swipe a magnetic stripe card through the swipe slot as indicated on the P68 terminal. Phones that are equipped with NFC. Contact Chip Card Magnetic Stripe Card Mobile Phone Table 7 - Accepted card types Fig. 4 – Accepted payment types Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 12 / 36 P68 User Manual Transaction ransaction & Display messaging When the host machine initiates a transaction, the following display message will prompt user to pay on the terminal: Fig. 5 – Initiating transaction. State Display message LED indicators Buzzer sound Initiating Transaction “Your card please” + Amount Contactless Card Presented Cards Read OK Authorizing Transaction Transaction Approved Transaction Declined “Card read OK remove card” “Authorizing remove card” “You have paid” "Not accepted pay differently" 1,2,3,4 1,2,3,4 Contact Chip Card Presented Confirm Amount Authorizing Transaction Transaction Approved Transaction Declined "Press Start for OK” “Processing please wait” “You have paid Remove card” “Not accepted Remove card” Success tone Error tone Magnetic Stripe Card Presented Authorizing Transaction Transaction Approved Transaction Declined “Authorizing” “You have paid” "Not accepted pay differently" Success tone Error tone Success tone Error tone Table 8 – Basic pay flow messages. Some messages may be presented differently for different payment service provider, but in essence the pay flow is the same. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 13 / 36 P68 User Manual Display message Description Possible Solution "Try another card" Unable to read contactless card / contactless card not supported. The transaction initiation timed out Transaction was canceled by the User Two contactless cards were detected by the terminal simultaneously Unable to read contact card /contact card not supported The transaction cannot be Initiated using the current interface. Try to present card again. If persistent, try a different card. Retry Transaction "You have waited too long" “Transaction canceled” "One card only" "Chip cannot be read" "Try other interface" “Service Code nnn” A processing error occurred; the specific error code “nnn” provides details about the error. Check if contact card is inserted properly. Use another card interface, for eg. Try contact interface instead of contactless. Refer to chapter 11.1 for error code details Table 9 – Additional messages Error messages If during the transaction a fault occurs that is not indicated by one of the previous messages a result code may be returned. Refer to chapter 11.1 for the meaning of the result code. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 14 / 36 P68 User Manual 6. Modes of Operation MDB mode 6.1.1 Description This mode of operation is commonly used for vending machines. The vending machine controller(VMC) and the terminal are physically connected using a single cable for power and communication. The VMC is the BUS master and instructs the terminal when to initiate a transaction. All electrical and datalink aspects are covered by the MDB standard, this simplifies the integration of the terminal to a plug and play experience. With only a few settings that require attention. The terminal is classified as an MDB Cashless Device, and supports Level 3 functionality including “always idle mode” from the MDB specification v4.2. For a detailed description on the MDB interface, consult the MDB v4.2 specification documentation. 6.1.2 Connecting the terminal Note: Always Turn off the vending machine when installing a new MDB device! Connect the P68 terminal to the VMC using the supplied MDB Cable. Power up the vending machine, the terminal should power up as well. After boot-up has completed the terminal should automatically register with the VMC. MDB Cable Vending Machine Controller Fig. 6 – P68 Terminal VMC connection. 6.1.3 Pay flow Depending on the type of vending machine, there are two possible ways to initiate a vend cycle. If the vending machine supports MDB feature level 3 “always idle mode”, the user can initiate a vend cycle by selecting a product. When “always idle mode” is not supported the vend cycle can be initiated by pressing the “Start Button” on the terminal, and then selecting a product. After product selection the user will be prompted to pay as described in chapter 5. After a successful payment the product will be dispensed. With most machines the payment is canceled if the vend is unsuccessful, but support for this depends on the features of the vending machine. Contact your vending machine supplier for details. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 15 / 36 P68 User Manual 6.1.4 Applicable Settings The following behavioral settings require attention in MDB mode: Fig. 7 – MDB settings Setting Description MDB Level [1,3] determines the capability level reported to the vending machine. Should be left at 3 unless the terminal and vending machine do not register correctly. Note that level 2 is not supported by the terminal. Indicates the time period, in ms, for selecting a product after the START button is pressed. Note this is only applicable when not in “always idle” mode. The amount, in cents, that the Terminal provides as Credit to the vending machine at the start of a session. Note this is only applicable when not in “always idle” mode. Is the time period, in ms, that the terminal scans for a card after the user was prompted to pay. Session Timeout Session Amount Card Scan Timeout Table 10 - MDB settings Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 16 / 36 P68 User Manual Potential Free Pulse Contact (Autoscan utoscan mode) 6.2.1 Description Connecting the P68 terminal to existing, coin mechanism only, applications can be challenging. To be able to integrate the P68 Terminal in these existing applications, a potential free pulse contact was added to the terminal features. Allowing the terminal to replace the coin mechanism or be used in parallel. A potential free pulse contact can signal your machine that a payment was performed successfully, the concept is similar to a pulse output on a coin mechanism interface. In addition, the P68 terminal has an inhibit input that can be used to enable/disable payments on the terminal, for example when the Host machine is out of order. 6.2.2 Connecting the terminal Implementing this mode of operation requires attention to electrical details to which this interface is bound. The pulse output is highly configurable in polarity, pulse width, pulses per transaction etc. For a detailed description of the potential free pulse contact features, please inquire with your local supplier about “Pulse I/O” documentation. This documentation describes the electrical properties and the settings that are important for integration with your device. 6.2.3 Pay flow When the terminal is powered up, it will automatically start scanning for cards. Every time a card is presented, a transaction is performed for the indicated amount, and a pulse is given for each successful transaction. It is the responsibility of the host machine to capture all the pulses that are send by the terminal. When the host machine is not able to capture pulses or provide the service for which is to be paid, the terminal should be disabled. By either powering down the terminal or through enabling the terminal inhibit input. When the host machine functionality is restored the terminal can be enabled again to resume operation. 6.2.4 Applicable Settings The following settings control the behavior of the Autoscan Pulse mode. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Fig. 8 – Autoscan Pulse settings Page 17 / 36 P68 User Manual Setting Description Enable Pulse Functionality Enable START button This checkbox enables/disables the Pulse Functionality. Transaction Amount Cents Per Pulse Pulse Delay Pulse Width Output Switch Mode Terminal Inhibit Enabled: Each button press will initiate a transaction. Disabled: The terminal will perform transactions automatically when a card is presented. The amount, in cents, for each transaction. This setting determines the number of cents for each pulse given on the Pulse output. If the Cents Per Pulse matches the transaction amount one pulse is given, half the amount two pulses, one third three pulses are given etc. Note: If the Transaction Amount does not divide by Cents Per Pulse without remainder the terminal will report an error during boot. Time, in ms, between consecutive pulses given on the pulse output. Time, in ms, that the pulse is in the active state. Configure the Pulse Output potential free Switch position: • Normally Open: Switch closes when pulse it active, and open when idle. • Normally Closed: Switch opens when pulse it active, and closes when idle. This setting configures the pulse input as an inhibit input, to temporarily disable the terminal. • Not used: The terminal is always enabled • Input High: A high level on the input enables the terminal, a low level disables the terminal. • Input low: A low level on the input enables the terminal, a high level disables the terminal. • • Reset Time Indicates the delay between the transaction result and the start of a new transaction. Card Scan Timeout Is the time period, in ms, that the terminal scans for a card after the user was prompted to pay. Table 11 - Autoscan Pulse settings Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 18 / 36 P68 User Manual RTP Mode 6.3.1 Description The Remote Terminal Protocol (RTP) is a proprietary protocol used to interface with Payter terminals from host systems such as Cash Registers or other PC applications. To integrate the P68 Terminal functionality in your application, a dotNET SDK is available that can be used to perform transactions. Application (RTP SDK) LAN Fig. 9 - RTP mode of operation, over either LAN or USB This mode of operation is very specific and dependent on how the P68 Terminal is integrated in the host machine application. Refer the host machine documentation for operational details. Refer to the dotNET SDK documentation on a detailed description how to integrate the terminal in an application. 6.3.2 Applicable Settings RTP settings are covered in the RTP documentation. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 19 / 36 P68 User Manual CCI Mode 6.4.1 Description Some Coffee machines are equipped with a CCI interface this interface is a message based protocol over an RS232 connection, that enables the communication of certain types of coffee machines with the P68 terminal. 6.4.2 Connecting the Terminal Always power off the host machine and terminal when connecting the RS232 Cable to the terminal and the host machine devices. Power up the machine and the terminal, make sure the correct payment device is selected in the host machine. 6.4.3 Pay flow CCI protocol is not able to notify the terminal that a vend was successful/unsuccessful therefore transactions cannot be canceled. 6.4.4 Applicable Settings Fig. 10 – CCI Setting Setting Description Session Timeout Indicates the time period, in ms, for selecting a product after the START button is pressed. Note this is only applicable when not in “always idle” mode. The time period, in ms, that the terminal scans for a card after the user was prompted to pay. Card Scan Timeout Table 12 - CCI settings Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 20 / 36 P68 User Manual PVP Mode 6.5.1 Description The Payter vending protocol is a message based protocol over a RS232 connection, that allows basic functionality needed for vending machines and terminal communication. It can handle scenarios most common for vending machines. Refer to PVP documentation for in depth information about this interface. 6.5.2 Connecting the Terminal Always power off the host machine and terminal when connecting the RS232 Cable to the terminal and the host machine devices. Power up the machine and the terminal, 6.5.3 Applicable Settings Fig. 11 – PVP Setting Setting Description Baud rate The baud rate of the serial port can be set between 4800 – 115200 and all standard baud rates in between. Indicates the time period, in ms, for selecting a product after the START button is pressed. Note this is only applicable when not in “always idle” mode. Is the time period, in ms, that the terminal scans for a card after the user was prompted to pay. Allow product selection without pressing start on terminal. Note the vending machine must support this mode to work. Session Timeout Card Scan Timeout Always Idle Mode Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Table 13 - PVP settings Page 21 / 36 P68 User Manual 7. Setting Up Internet The internet connection of the P68 terminal is necessary to perform features such as online verification of payments, remote management functionality or telemetry. During boot the terminal will check the connection to all configured payment host. If during this check the payment host cannot be reached an error will be displayed indicating which host was not reachable. This must be resolved before regular operations are attempted with the terminal. The following options are available to connect to the internet. LAN connection The P68 terminal can be connected to a LAN network using the onboard Ethernet port, with either a dynamic or static IP address. The available LAN infrastructure is used by the terminal to connect to the internet. The Firewall settings should allow the terminal to connect to the PSP and other destination host addresses needed for correct functioning. This type of internet connection is preferred and when the infrastructure is optimally configured, the best transaction performance can be achieved. 7.1.1 Applicable Settings Fig. 12 – Ethernet Settings Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 22 / 36 P68 User Manual Setting Description DHCP When checked the terminal will use a Dynamic IP address, all remaining settings will be automatically set and cannot be adjusted by the user. When unchecked a Static IP address will be used, the remaining settings become available and need to be completed before the Terminal can be used. Use setting provided by the network administrator Use setting provided by the network administrator Use setting provided by the network administrator Use setting provided by the network administrator Note that the terminal only supports a single DNS address when configured with Static IP. IP Address Netmask Gateway DNS Table 14 - Ethernet/LAN settings Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 23 / 36 P68 User Manual GPRS/EGDE/3G/HSPA GPRS/EGDE/3G/HSPA MODEM When no LAN connection is available a mobile internet connection can be established with an optional 3G/HSPA modem. A HSPA network connection allows a good transactions processing performance. In case the 3G/HSPA network service is not available a 2G fallback mechanism is in place, but at a cost of transaction performance. As part of the MODEM option a suitable antenna, is supplied with the terminal. The antenna performance should be satisfactory for most applications, provided of course there is sufficient coverage of the network operator. It is encouraged that a signal quality measurement is performed at the intended installation location. Antenna mounting position and location is key in achieving a good signal quality. Place the antenna on top of your application/vending machine, not inside, the metal surroundings will degrade the signal quality. 7.2.1 Connection Setup The modem option is installed during manufacturing and cannot be installed by a user. Always remove the power from the P68 Terminal before accessing the modem compartment, or when removing/placing an antenna. Remove the hatch on the back of the terminal labeled “MODEM” to access the MODEM compartment. This allows access to the SIM Card Slot. The Antenna can be connected to a dedicated connector on the back of the terminal Fig. 13 - Modem Compartment For the modem to connect to a mobile internet service properly it needs a data SIM with internet services enable. The data SIM can optionally be ordered with your terminal, it is also possible to use your own data SIM card, provided you configure the correct APN settings for accessing the local network. The bars show the signal strength of the 3G/HSPA connection. When the terminal is connecting the ‘i’ will be blinking. As soon as the ‘i‘ is on the connection has been established with the 3G/HSPA network and the modem is working properly. Fig 14 – Signal strength icon Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 24 / 36 P68 User Manual 7.2.2 Applicable Settings Fig 15 – Mobile Internet Settings Setting Description GPRS Enabled Enables/Disables Mobile Internet, only if the option is already installed. The Access Point Name is provided by the Mobile internet provider. Provided by Mobile internet provider Provided by Mobile internet provider Use this setting only when the SIM is configured with a PIN Code. If no PIN is configured on the SIM this setting has no effect. APN User Password PIN It can be useful to configure no PIN or PIN 0000 on the SIM cards to avoid having to configured this code individually on each terminal. Note that the terminal will attempt this code at each boot. If not configured correctly this may block the SIM card requiring it to be unlocked using the secondary PIN (PUK) code. Table 15 - Mobile Internet settings Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 25 / 36 P68 User Manual 8. Terminal Configuration Installing Vend Settings Tool Download the Vend Settings Tool from the www.payter.com. Install the program by clicking on the install package. Please follow the installations instructions on the screen to successfully finish the install process. Connecting to the terminal Use a USB mini B to USB A cable to connect the P68 terminal to a computer. Power up the terminal and wait until the terminal has finished the boot up process. In the meantime, open the Vend Settings Tool and press connect, as soon as the serial number appears in the top left of the screen. Press the button again to disconnect. Fig 16 – Vend Settings Tool When successfully connected to the terminal the settings, under different tabs, become available for editing. Refer to the respective interface mode chapter for the settings under each mode. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 26 / 36 P68 User Manual 9. Dimensions & Mounting There are two mounting options available: 1. Weld studs placed around the opening on the machine, fig XX. 2. Mounting frame if no weld studs are available Mounting the P68 terminal requires a device opening that complies to the EVA EPS – Standard door model measurements. Fig. 17 – Dimensions of opening and welded studs(mm) If no weld studs are available an optional mounting frame, with weld studs, can be ordered. Drill Mounting holes of XXmm on the same positions as the indicated weld studs to allow mounting of the frame. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 27 / 36 P68 User Manual 10. Technical Specifications Contactless Interface EMVCo. L1 v2.5 Certified Integrated MSR 3 Track ISO14443 Type A & B (T=CL) Contact Card Interface EMV L1 v4.3 Certified Mifare Classic protocol SAM Card Interface 3 SAM Slots, IS07816 T=O and T=1 Desfire protocol Human Interface 4 Blue LEDs ISO18092: Support NFC Protocol 128x32 dot matrix graphical LCD with Blue backlight Buzzer CPU Depending on the token up to 10cm from Reader ARM7 Processor, 32-Bit Dimensions Memory 16 MB SDRAM Color European Vending Association Compliant Casing Black 16 MB FLASH memory Compliances CE, FCC, RoHS, WEEE Operating Distance Host Machine Interfaces Network Connections MDB with support for Level 3 functionality Executive Protocol I.C.W. the VendBox CCI EMVCo, MasterCard, VISA, SRED Power 110 – 230VAC, Power Supply Adapter with 1.5m cable. MDB port 12–24VDC Potential Free Pulse Contact Environmental Operating temperature 0 - 50°C EVA DTS for telemetry Storage Temperature -15 - 70°C Remote Terminal Protocol1 over Ethernet (100BASE-TX, 10base-10) or Full speed USB 2.0 Payter Vending Protocol over RS232 Ethernet (100BASE-TX, 10base-10) network connection GSM/GPRS/EDGE/3G/HSPA MODEM (optional) Humidity 10 – 90%RH Non-condensing Table 16 – Specifications Overview An dotNETSDK is available Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 28 / 36 P68 User Manual 11. Troubleshooting Result Codes Result Codes Description 00 - 199 500 - 799 Terminal Internal errors “ 200 - 299 Network infrastructure related errors 300 - 399 Transaction related errors 400 - 499 Contactless interface related issues Table 17 - Result code categories. Result Codes Description 02 10 Initialization Failed Wrong terminal mode, the terminal is configured in the wrong mode. (Change to mode 5 RTP) 18 Crypto error, during loading of secure configuration, Probably wrong configuration file. 24 Hash Failed, check hash setting in terminal !!!!!!!!!! 101 No SAM Found, the SAM module is not detected or cannot be read. Please check if SAM module is properly placed in one of the slots. Applet not found on the SAM module. 1 The Settings for APLET ID are not correct. 2 The SAM is not provisioned correctly, request a new SAM 105 2XX Network Infrastructure related error please perform network troubleshooting for LAN or Mobile internet. 203 & 204 Connection to the host is OK, but host responses were not received correctly. Contact Host service provider to resolve this issue 216 217 218 219 HTTP module Fault SOAP module fault Web Service not ready SSL Certificate expired, contact local supplier on how to solve this issue. SSL Certificate revoked, contact local supplier on how to solve this issue. SSL Certificate CN mismatch, contact local supplier on how to solve this issue. SSL certificate is self-signed or not signed by a trusted CA, contact local supplier on how to solve this issue. SSL Version not allowed, contact local supplier on how to solve this issue. SSL Certificate Error, contact local supplier on how to solve this issue. 220 221 222 223 224 Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. 3XX Category This error range covers transaction related errors 1. Perform network trouble shooting 2. Try reloading the terminal configuration files Page 29 / 36 P68 User Manual 301 Transaction host error, this fault code indicates a specific issue that occurred while the Host was processing a transaction. 4XX This error range covers errors related to the contactless interface. Perform a test with another contactless card or token to validate that the card is not the cause of the problem. If XX 1XX 5XX 6XX 7XX Terminal internal error. If the result code is not specifically listed, but falls in one of these categories then the terminal has an internal error, contact your local supplier for assistance. Table 18 – Result code description Display message Description Possible Solution “Wait for network” No active network connection detected. Network connection Lost Perform LAN or mobile internet trouble shooting Perform LAN or mobile internet trouble shooting "Recover network" “NO SAM” “Invalid Arguments” “Initializing” No SAM module detected during startup. No valid configuration is present If the terminal remains in this state it is not receiving commands from the vending machine. Check the settings for MDB/PVP/CCI. Table 19 – Display message description Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 30 / 36 P68 User Manual LAN troubleshooting When a network connection cannot be established, perform the following checks: Solution No Network connection Host not reachable Check the LAN cable is connected properly, on the terminal connector the orange and the green LEDs should indicate link-up and activity. If not double check if the cable is connected properly in the terminal and the patch outlet. Validate the network settings with the Local IT administrator. - Dynamic or static IP - Subnet mask - DNS - Gateway Verify, with the local IT administrator, whether below ports and URL’s are accessible Transaction processing Creditcall / Elavon https://live.cardeasexml.com (port 443) Transaction processing PayPlaza https://89.221.178.190 (port 1445) Transaction processing CCV https://oltp.ccvpay.nl (port 10037) To verify whether the network is correctly setup. Connect a laptop using the same cable, outlet and network settings and using a browser try to connect to the URL’s listed. Table 20 – LAN Troubleshooting Use the Diagnostics features of the Vend Settings Tool to see if and how the terminal is connected to the network. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Fig. 18 - LAN status information Page 31 / 36 P68 User Manual Mobile Internet troubleshooting troubleshooting Solution ‘….’ Icon Blinking (No GSM signal) Verify whether the data SIM card is placed. If the data SIM card has a PIN code, set it up in the terminal, or remove the PIN. Check whether the data SIM card is activated with the provider. Verify if the external antenna is correctly connected to the terminal. Check the antenna placement. Relocate the antenna preferably outside the host machine, do not enclose the antenna in metal. ‘i’ Does not appear (not connected to Mobile Internet) Obtain the correct mobile internet settings: 1. APN 2. Username 3. Password And set the terminal up accordingly. Payment speed has decreased. The terminal will automatically fall back to the GPRS(2G) service if the 3G/HSPA service is not available, causing a possible slowdown in transaction speeds. Consult with your mobile internet service provider if this happens regularly. Table 21 – Mobile Internet troubleshooting Fig. 19 - Mobile Internet Status Information Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 32 / 36 P68 User Manual 12. Contact Payter B.V. Rozenlaan 115 3051 LP Rotterdam t +31 (0)8 54 01 23 80 f +31 (0)8 40 03 86 50 info@payter.nl Warranty Certificate Payter B.V. warrants to the original purchaser that this product is free from defects in material or workmanship for the period of one year from the date of purchase. This warranty does not apply to damage incurred due to misuse; unapproved repairs or alterations. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 33 / 36 P68 User Manual 13. FCC Compliance Statement This device does not contain any user serviceable parts, under no condition are modifications to this device allowed. Any modifications made without permission of a responsible party can lead to non-compliant behavior. The 3G/HSPA antenna should always be installed at least 20cm away from human body parts. FCCID: 2AHPP P68001 NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 34 / 36 P68 User Manual 14. CE Declaration of Conformity Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 35 / 36 P68 User Manual 15. Licenses LWIP Copyright (c) 2001-2004 Swedish Institute of Computer Science. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SPIFFS The MIT License (MIT) Copyright (c) 2013-2016 Peter Andersson (pelleplutt1976gmail.com) Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Copyright © 2014 PAYTER BV. All rights reserved. No part of this document may be reproduced in any form by print, photo print, microfilm, electronic copy or any other means without written permission by Payter BV. Page 36 / 36
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