FRONTD 8178071 Duet Dryer

2013-05-09

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CONSUMER SERVICES TECHNICAL
EDUCATION GROUP PRESENTS

L-69

™

GAS AND ELECTRIC
DRYERS
Model Numbers:
GGW9200L & GEW9200L

JOB AID
Part No. 8178071

FORWARD
This Whirlpool Job Aid, “Duet™ Gas and Electric Dryers,” (Part No. 8178071), provides the
technician with information on the operation and service of the Gas and Electric Dryers. It is to be
used as a training Job Aid and Service Manual. For specific information on the model being
serviced, refer to the “Use and Care Guide,” or “Tech Sheet” provided with the dryer.
The Wiring Diagrams used in this Job Aid are typical and should be used for training purposes only.
Always use the Wiring Diagram supplied with the product when servicing the unit.

GOALS AND OBJECTIVES
The goal of this Job Aid is to provide detailed information that will enable the service technician to
properly diagnose malfunctions and repair the Whirlpool Gas and Electric Dryers.
The objectives of this Job Aid are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the Gas or Electric Dryer to its proper operational status.

WHIRLPOOL CORPORATION assumes no responsibility for any repairs made
on our products by anyone other than Authorized Service Technicians.

- ii -

TABLE OF CONTENTS
Page
GENERAL............................................................................................................................................. 1-1
Important Safety Information ........................................................................................................... 1-1
Model & Serial Number Designations ............................................................................................. 1-2
Model & Serial Number Label And Tech Sheet Locations ............................................................. 1-3
Specifications .................................................................................................................................. 1-4
Warranty .......................................................................................................................................... 1-5
INSTALLATION INFORMATION ......................................................................................................... 2-1
Electrical Requirements For Electric Dryers ................................................................................... 2-1
Electrical Connections For Electric Dryers ..................................................................................... 2-3
Electrical Requirements For Gas Dryers ........................................................................................ 2-8
Gas Supply Requirements .............................................................................................................. 2-9
Optional Exhaust Information ........................................................................................................ 2-10
Leveling The Dryer ........................................................................................................................ 2-10
Reversing The Door Swing ........................................................................................................... 2-11
Installing The Optional Pedestal ................................................................................................... 2-14
Optional Stack Kit (#8519492) ...................................................................................................... 2-16
PRODUCT OPERATION ...................................................................................................................... 3-1
COMPONENT ACCESS ....................................................................................................................... 4-1
Component Locations ..................................................................................................................... 4-1
Removing The Machine Control Electronics Board ........................................................................ 4-2
Removing The Console & The Touchpad Subassembly ................................................................ 4-4
Removing The Door Switch ............................................................................................................ 4-6
Removing The Thermal Fuse, Thermistor, Drive Motor, & Belt Switch .......................................... 4-7
Removing The Heater, The High-Limit Thermostat, & Thermal Cutoff ......................................... 4-10
Removing The Belt, Drum, & Rollers ............................................................................................ 4-11
Removing The Drum Light Socket ................................................................................................ 4-14
Removing The Moisture Sensor ................................................................................................... 4-15
COMPONENT TESTING ...................................................................................................................... 5-1
Making Electrical Tests ................................................................................................................... 5-1
Drive Motor ...................................................................................................................................... 5-2
Heater ............................................................................................................................................. 5-3
Thermal Fuse .................................................................................................................................. 5-4
Thermistor ....................................................................................................................................... 5-5
Thermal Cutoff (Electric Dryers Only) ............................................................................................. 5-6
Gas Valve (Gas Dryers Only) ......................................................................................................... 5-7
Moisture Sensor .............................................................................................................................. 5-8
Console Pushbuttons & LEDs ......................................................................................................... 5-8
Door Switch ................................................................................................................................... 5-10
DIAGNOSIS AND TROUBLESHOOTING ........................................................................................... 6-1
Diagnosis ........................................................................................................................................ 6-1
Display Fault/Error Codes ......................................................................................................... 6-1
Diagnostic Tests ........................................................................................................................ 6-1
Keypad Test .............................................................................................................................. 6-2
Additional Tests ......................................................................................................................... 6-2
Troubleshooting Guide .................................................................................................................... 6-3
WIRING DIAGRAMS ............................................................................................................................ 7-1

- iii -

— NOTES —

- iv -

GENERAL
IMPORTANT SAFETY INFORMATION
Your safety and the safety of others is very important.
Important safety messages have been provided in this Job Aid. Always read and obey all
safety messages.
This is the safety alert symbol.
This symbol alerts you to hazards that can kill or hurt you
and others.

ELECTROSTATIC DISCHARGE
(ESD) SENSITIVE ELECTRONICS
ESD problems are present everywhere. ESD
may damage or weaken the electronic control
assembly. The new control assembly may appear to work well after repair is finished, but
failure may occur at a later date due to ESD
stress.
•
Use an antistatic wrist strap. Connect the
wrist strap to a green ground connection
point or unpainted metal in the appliance;
or touch your finger repeatedly to a green
ground connection point or unpainted metal
in the appliance.
•
Before removing the part from its package, touch the antistatic bag to a green
ground connection point or unpainted metal
in the appliance.
•
Avoid touching electronic parts or terminal
contacts. Handle the electronic control
assembly by the edges only.
•
When repackaging the failed electronic
control assembly in an antistatic bag, observe the above instructions.

All safety messages will be preceded by the
safety alert symbol and the word “WARNING.”
All safety messages will identify the hazard, tell
you how to reduce the chance of injury, and tell
you what can happen if the instructions are not
followed.

WARNING
ELECTRICAL SHOCK HAZARD
Disconnect power before servicing.
Replace all panels before operating.
Failure to do so could result in death or
electrical shock.

WARNING
FIRE HAZARD
Disconnect gas supply before servicing.
Replace all panels before operating.
Failure to do so could result in death or
electrical shock.

1-1

MODEL & SERIAL NUMBER DESIGNATIONS
MODEL NUMBER (DRYER)
MODEL NUMBER

E W

9200

PRODUCT GROUP
G = Domestic Laundry Gold
PRODUCT IDENTIFICATION
E = Electric Dryer
G = Gas Dryer
FEATURE CODE
W = High Efficiency
FEATURE LEVEL
YEAR OF INTRODUCTION
L = 2002
COLOR CODE
W = White / Grey
Q = White / Blue
ENGINEERING CHANGE
0 = Basic, 1 = 1st Revision, 2 = 2nd Revision

MODEL NUMBER (PEDESTAL)
MODEL NUMBER

0 0

L Q 0

PRODUCT GROUP
L = Domestic Laundry
PRODUCT IDENTIFICATION
A = Laundry Accessory
FEATURE CODE
B = Pedestal Base
PRODUCT WIDTH
FILLER
FILLER
YEAR OF INTRODUCTION
COLOR CODE
K = Graphite (Laundry)
Q = White On White
T = Biscuit On Biscuit
ENGINEERING CHANGE

SERIAL NUMBER (PEDESTAL)

SERIAL NUMBER (DRYER)
M L 16 0 0 0 3 6
SERIAL NUMBER
MANUFACTURING SITE
MARION, OH
YEAR OF PRODUCTION
L = 2001
WEEK OF PRODUCTION
PRODUCT SEQUENCE NUMBER

CT L
SERIAL NUMBER
MANUFACTURING SITE
TAYLOR IND., MANSFIELD, OH
YEAR OF PRODUCTION
L = 2001
WEEK OF PRODUCTION
PRODUCT SEQUENCE NUMBER

1-2

01 10001

MODEL & SERIAL NUMBER LABEL
AND TECH SHEET LOCATIONS
The Model/Serial Number label and Tech Sheet locations are shown below.
Tech Sheet Location
(Located Under Top Cover)

Model & Serial
Number Label Location

1-3

SPECIFICATIONS
BRAND
MODEL NUMBER
FUEL
CABINET COLOR
INSTALLATION OPTIONS
FREESTANDING
PEDESTAL
STACKABLE
CAPACITY (cu ft)
CAPACITY NOMENCLATURE
AUTO CYCLE TERMINATION
ENHANCED EH (Fuzzy Logic)
SENSION CONTROL
LINT HANDLING
FRONT SCREEN
CONTROLS
CONTROL LOCK OUT
CONTROL TYPE PRIMARY
CONTROL TYPE SECONDARY
NON-HEATED DRY RACK
MULTI-VENT OPTION
UTILITIES
FREQUENCY
MOTOR RATING
HEATER ELEMENT
GAS BTU
RATED AMPERAGE (ELECTRIC)
DIMENSIONS (UNCRATED)
HEIGHT OF TOP*
TOTAL HEIGHT*
WIDTH
DEPTH
ELECTRIC
GAS + 1 INCH
DEPTH DOOR OPEN
PRODUCT WEIGHT
WARRANTY
LABOR
PARTS
PORCELAIN TOP
MOTOR/ELEMENT/BURNER
CONTROLS

Whirlpool
GEW9200LW
Electric
White/Grey

Whirlpool
GEW9200LQ
Electric
White/Blue

Whirlpool
GGW9200LW
Gas
White/Grey

Whirlpool
GGW9200LQ
Gas
White/Blue

7.0

SUPER CAPACITY

Electronic

Rotary

Tap Touch

4 WAY

60HZ

1/3 HP

22,000

37 2/5

1/3 HP

5400W

37 2/5

30 3/4

31 3/4

143

1 Yr

5 Yr

1 Yr

2 Yr

1-4

WARRANTY
FULL ONE YEAR WARRANTY ON MECHANICAL
AND ELECTRICAL PARTS
For one year from the date of purchase, Whirlpool will pay for replacement
parts and repair labor for mechanical or electrical parts to correct defects
in materials or workmanship. Whirlpool will perform necessary adjustments. Service must be provided by a Whirlpool Service Department in
Canada or an authorized agent.
NOTE: Exhausting this dryer with a plastic vent can void this warranty. See
the “Installation Instructions” for the exhaust requirements for this dryer.

LIMITED TWO YEAR WARRANTY ON SENSOR SMART™
ELECTRONIC CONTROL BOARD
For two years from the date of purchase, Whirlpool will replace the
electronic control board if defective in materials or workmanship. You will
be charged for labor after the first year.

LIMITED FIVE YEAR WARRANTY ON PORCELAIN TOP
For five years from the date of purchase, Whirlpool will replace parts for the
po top should it be perforated by rust or chippage.

PEDESTAL OPTION WARRANTY
FULL ONE YEAR WARRANTY ON MECHANICAL PARTS
For one year from the date of purchase, when Pedestal is installed with this
dryer and operated according to the instructions provided in the Owner’s
Manual, supplier will repair or replace any mechanical parts if defective in
material or workmanship.

1-5

— NOTES —

1-6

INSTALLATION INFORMATION
ELECTRICAL REQUIREMENTS FOR ELECTRIC DRYERS
GROUNDING INSTRUCTIONS

It is your responsibility:
• To contact a qualified electrical installer.
• To be sure that the electrical connections are
adequate and in conformance with the National Electrical Code, ANSI/NFPA 70-latest
edition and all local codes and ordinances.
A copy of the above code standards can be
obtained from: National Fire Protection Association, Batterymarch Park, Quincy, MA
02269.
• To supply the required 3 or 4 wire, single
phase, 120/240-volt, 60 Hz, AC-only electrical supply (or 3 or 4 wire, 120/208-volt electrical supply, if specified on the serial/rating
plate) on a separate 30-ampere circuit, fused
on both sides of the line. A time-delay fuse or
circuit breaker is recommended. Connect
the wiring to an individual branch circuit.
• Do not use an extension cord.
• If codes permit and a separate ground wire
is used, it is recommended that a qualified
electrician determine that the ground path is
adequate.

WARNING
ELECTRICAL SHOCK HAZARD
Check with a qualified electrician if you
are in doubt as to whether the appliance
is properly grounded. Do not modify the
power supply cord plug. If it will not fit the
outlet, have a proper outlet installed by a
qualified electrician.
Improper connection of the equipment
grounding conductor can result in a risk
of electrical shock.
For a grounded, cord-connected dryer:
This dryer must be grounded. In the event of
malfunction or breakdown, grounding will reduce the risk of electric shock by providing a
path of least resistance for electric current.
This dryer uses a cord having an equipmentgrounding conductor and a grounding plug.
The plug must be plugged into an appropriate
outlet that is properly installed and grounded in accordance with all local codes and ordinances.
For a permanently connected dryer:
This dryer must be connected to a grounded
metal, permanent wiring system, or an equipment-grounding conductor must be run with
the circuit conductors and connected to the
equipment-grounding terminal or lead on the
dryer.

2-1

ELECTRICAL CONNECTION

If the outlet looks like this:

If using a power supply cord, the cord must
be:
• U.L.-listed or CSA certified
• 120/240 volt minimum
• 30 amp
• Type SRD or SRDT
• At least 4 ft (122 cm) long
The wires that connect to the dryer must end in
ring terminals, or spade terminals with upturned ends.
If the outlet looks like this:

3-Wire Receptacle (10-30R)

Choose a 3-wire power supply cord with ring,
or spade terminals, and a UL-approved strain
relief. The 3-wire power supply cord, must
have three #10 copper wires, and match a 3wire receptacle, NEMA type 10-30R.
If connecting by direct wire:
The power supply cable must match power
supply (4-wire or 3-wire) and be:
• Flexible armored or nonmetallic sheathed
copper cable (with ground wire). All currentcarrying wires must be insulated.
• 10 gauge solid copper wire (do not use
aluminum).
• At least 4 ft (122 cm) long.

4-Wire Receptacle (14-30R)

Choose a 4-wire power supply cord with ring,
or spade terminals, and a UL-approved strain
relief. The 4-wire power supply cord must have
4, 10 gauge solid copper wires, and match a 4wire receptacle, NEMA type 14-30R. The fourth
wire (ground conductor) must be identified with
a green cover, and the neutral conductor by a
white cover.

All wire connections are be made to the terminal block, located on the rear of the appliance.
The terminal block and its cover location is
shown below.

Terminal
Block
Cover

Terminal
Block

2-2

ELECTRICAL CONNECTIONS FOR ELECTRIC DRYERS
4.

WARNING
ELECTRICAL SHOCK HAZARD

Disconnect power before making electrical
connections.
Securely tighten all electrical connections.
Failure to do so can result in death or
electrical shock.

NOTE: This section shows the installation for:
• 4-wire power supply cord connection
• 4-wire direct connection
• 3-wire power supply cord connection
• 3-wire direct connection
• Optional 3-wire connection

E
F

4-WIRE POWER SUPPLY
CORD CONNECTION

A. External ground connector
B. Green or bare copper wire of power supply
cord
C. 3/4″ (1.9 cm) UL-listed strain relief
D. Center, silver terminal block screw
E. Neutral grounding wire (green/yellow)
F. Neutral wire (white)

IMPORTANT: A 4-wire connection is required for use in mobile homes, and where
local codes do not permit the use of 3-wire
connections.
1. Remove the terminal block cover holddown screw and open the cover at the
back of the dryer.
2. Remove the center terminal block screw.
3. Remove the appliance ground wire (green
with a yellow tracer) from the external
ground connector screw, and reconnect it
to the center, silver terminal block screw.
A

Connect the ground wire (green or bare) of
the power supply cord to the external
ground conductor screw.
Connect the neutral wire (white or center
wire) of the power supply cord to the
center screw of the terminal block.

Connect the ends of the remaining power
supply wires to the left and right terminal
block screws.
L

8.
9.
A. External ground connector (dotted lines show
position of neutral ground wire before being
moved)
B. Center, silver terminal block screw
C. Neutral grounding wire (green/yellow) in harness

2-3

4-WIRE DIRECT CONNECTION
1.
2.
3.
4.

Strip 5″ (12.7cm) of outer covering from
the end of the cable.
Cut 1-1/2″ (3.8 cm) from the 3 insulated
wires. Do not cut the bare ground wire.
Strip 1″ (2.5 cm) of insulation from the
ends of the three wires.
Twist the loose wire strands together on
each wire and form a hook in the bare wire
ends.

Connect the ground wire (green or bare) of
the power supply cable to the external
ground conductor screw.
D

B
E
F

1″ )
cm
(2.5

5
(12.7 ″
cm)

6.
7.

Connect the end of the neutral (white) wire
of the power supply cable to the center
screw of the terminal block.
10. Connect the ends of the remaining power
supply wires to the left and right terminal
block screws.
L

11. Check the wire connections and make
sure that they are all tight.
12. Tighten the strain relief clamp screws.
13. Insert the tab of the terminal block cover
into the slot of the dryer rear panel and
secure the cover with its mounting screw.

2-4

3-WIRE POWER SUPPLY
CORD CONNECTION

IMPORTANT: Use this procedure only where
local codes permit connecting a cabinet-ground
conductor to the neutral wire.
1.

2.
3.

Remove the terminal block cover holddown screw and open the cover at the
back of the dryer.
Remove the center terminal block screw.
Connect the neutral wire (white or center
wire) of the power supply cord to the
center, silver terminal block screw.

5.
6.
7.

A
B

D
E

A.
B.
C.
D.
E.

Connect the ends of the remaining power
supply wires to the left and right terminal
block screws.

External ground connector
Neutral grounding wire (green/yellow)
Center, silver terminal block screw
Neutral wire (white or center wire)
3/4″ (1.9 cm) UL-listed strain relief

2-5

3-WIRE DIRECT CONNECTION

IMPORTANT: Use this procedure only where
local codes permit connecting a cabinet-ground
conductor to the neutral wire.
1.
2.

Connect the neutral wire (white or center
wire) of the power supply cable, to the
center terminal block screw.
C

Strip 3-1/2″ (8.9 cm) of outer covering
from the end of the cable.
Strip 1″ (2.5 cm) of insulation from the
ends of the wires. NOTE: If you are using
a 3-wire cable with a ground wire, cut the
bare wire even with the outer insulation.
Form a hook in the bare wire ends.

B
E

1″ )
cm
(2.5

A.
B.
C.
D.
E.

3-1/2″
(8.9 cm)

Remove the terminal block cover holddown screw and open the cover at the
back of the dryer.
Loosen or remove the center terminal
block screw.

External ground connector
Neutral grounding wire (green/yellow)
Center, silver terminal block screw
Neutral wire (white or center wire)
3/4″ (1.9 cm) UL-listed strain relief

Connect the ends of the remaining power
supply wires to the left and right terminal
block screws.
L

Check the wire connections and make
sure that they are all tight.
9. Tighten the strain relief clamp screws.
10. Insert the tab of the terminal block cover
into the slot of the dryer rear panel and
secure the cover with its mounting screw.

2-6

OPTIONAL 3-WIRE CONNECTION

IMPORTANT: Use this procedure for connecting a direct wire or power supply cord (where
local codes permit) to a cabinet-ground conductor to the neutral wire.

6.
7.

2.
3.

Remove the terminal block cover holddown screw and open the cover at the
back of the dryer.
Remove the center terminal block screw.
Remove the appliance ground wire (green
with a yellow tracer) from the external
ground connector screw. Reconnect the
ground wire, and the neutral wire (white or
center wire) of the power supply cord/
cable, to the center (silver) terminal block
screw.
Connect the ends of the remaining power
supply wires to the left and right terminal
block screws.
L

Check the wire connections and make
sure that they are all tight.
Tighten the strain relief clamp screws.
Insert the tab of the terminal block cover
into the slot of the dryer rear panel and
secure the cover with its mounting screw.
Connect a separate copper ground wire
from the external ground connector screw
to an adequate ground (determined by a
qualified electrician).
A

B
C

A.
B.
C.
D.

2-7

External ground connector
Neutral grounding wire (green/yellow)
Neutral wire (white or center wire)
Grounding path (determined by a qualified
electrician)

ELECTRICAL REQUIREMENTS FOR GAS DRYERS
GROUNDING INSTRUCTIONS

WARNING

For A Grounded Power Cord
Connected Dryer
This dryer must be grounded. In the event of
malfunction or breakdown, grounding will reduce the risk of electric shock by providing a
path of least resistance for electric current. This
dryer uses a cord having an equipment grounding conductor and a grounding plug. The plug
must be plugged into an appropriate outlet that
is properly installed and grounded in accordance with all local codes and ordinances.

ELECTRICAL SHOCK HAZARD
Check with a qualified electrician if you
are in doubt as to whether the appliance
is properly grounded. Do not modify the
power supply cord plug. If it will not fit the
outlet, have a proper outlet installed by a
qualified electrician.
Improper connection of the equipment
grounding conductor can result in a risk
of electrical shock.

3-Prong
GroundingType Wall
Receptacle

Plug into a grounded 3 prong outlet.
Do not remove the ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can
result in death, fire, or electrical shock.

3-Prong
Grounding
Plug

Grounding
Prong
Power Supply
Cord

A 120 volt, 60 Hz, AC only, 15 or 20 ampere
fused electrical supply is required. A timedelay fuse or circuit breaker is recommended.
It is also recommended that a separate circuit
serving only this appliance be provided.

2-8

GAS SUPPLY REQUIREMENTS
GAS TYPE

WARNING

Natural Gas:
This dryer is equipped for use with NATURAL
GAS. It is design-certified by CSA International
for L.P. (propane or butane) gases with appropriate conversion.
• Your dryer must have the correct burner for
the type of gas in your home. Burner information is located on the rating plate in the
door well of your dryer. If this information
does not agree with the type of gas available,
contact your local Whirlpool Service Center.
L.P. Gas Conversion:
Conversion must be made by a qualified
technician.
No attempt shall be made to convert the appliance from the gas specified on the model/serial
rating plate for use with a different gas without
consulting the serving gas supplier.

EXPLOSION HAZARD
Use a new AGA or CSA approved gas
supply line.
Install a shutoff valve.
Securely tighten all gas connections.
If connected to L.P. gas, have a qualified
person make sure gas pressure does not
exceed 13″″ (33 cm) water column.
Examples of a qualified person include:
Licensed heating personnel.
Authorized gas company personnel, and
authorized service personnel.
Failure to do so can result in death, explosion, or fire.

2-9

OPTIONAL EXHAUST INFORMATION
Number Of
90°° Turns

WARNING

Type Of
Vent

Or Elbows
0
1
2

ELECTRICAL SHOCK HAZARD

Cover unused exhaust holes with the
following kit:
279818 (white)
Contact your local dealer.
Failure to follow these instructions can
result in death, fire, electrical shock, or
serious injury.

Rigid metal
Flexible metal
Rigid metal
Flexible metal
Rigid metal
Flexible metal
Rigid metal
Flexible metal
Rigid metal
Flexible metal

Box Or
Angled
Louvered
Hoods
Hoods
64 ft (20 m) 58 ft (17.7 m)
36 ft (11 m)
28 ft (8.5 m)
54 ft (16.5 m) 48 ft (14.6 m)
31 ft (9.4 m) 23 ft (7.0 m)
44 ft (13.4 m) 38 ft (11.6 m)
27 ft (8.2 m)
19 ft (5.8 m)
35 ft (10.7 m) 29 ft (8.8 m)
25 ft (7.6 m)
17 ft (5.2 m)
27 ft (8.2 m) 21 ft (6.4 m)
23 ft (7.0 m) 15 ft (4.6 m)

The dryer can be converted to exhaust out the
right or left sides, or through the bottom.

LEVELING THE DRYER
Make sure that the floor is level with a maximum slope of 1″ (2.5 cm) under the entire
dryer. If the slope is greater than that stated,
install the “Extended Dryer Feet Kit,” #279810.
If the dryer is not level, the clothes may not
tumble properly, and the automatic cycles may
not operate properly.
NOTE: Do not use the leveling legs if the dryer
will be installed on a pedestal.

4 Leveling Legs (supplied in parts package)

2-10

REVERSING THE DOOR SWING
Door Reversal Kit:
Key Description
1
Handle Filler
2
Hinge Cover
3
Door Handle

NOTE: Keep the original handle filler and hinge
cover in case you decide to return the door to
its original position. A new handle filler and
hinge cover are provided in the door reversing
kit that will be installed in a later step.

REMOVE THE DOOR

LOOSEN THE DOOR TRIM
1.

2.
3.

Place a towel or a soft cloth on top of the
dryer or work space to protect the door
surface.
Loosen the plastic trim (1) above and
below the handle filler (2).
Carefully pull out on the trim until it unsnaps and remove the handle filler and set
it aside.

1.
2.

Loosen This
Hinge Screw

2
4.
5.

Loosen the plastic trim (1) above and
below the hinge cover (3).
Carefully pull out on the trim until it unsnaps, remove the hinge cover, and set it
aside.

Open the dryer door.
Loosen the top keyhole screw, then remove the other four hinge screws.

Lift the door from the top keyhole slot
screw and place it on a padded surface
with the inside door assembly facing up.
Remove the top keyhole slot screw and
place it with the others.

Continued on the next page.

2-11

Remove the two screws from the door
handle and remove the handle by pulling
straight out on it. Set the handle aside and
keep it in case you ever want to restore the
door swing to its original position.

REVERSE THE HINGE
& HINGE BRACKET
1.
2.

Place the inner door, screw head side
facing up, on the padded work surface.
Remove the four door hinge screws.

2 Hinge
Screws

2 Door
Handle
Screws

2 Hinge
Screws

Remove the six screws that are indicated
by the arrows, shown in the illustration. Do
not remove any of the other screws.

Remove
These 6
Screws

Remove the two screws from the handle
bracket and remove the bracket.

2 Handle
Bracket
Screws

Lift the inner door assembly off of the outer
door assembly and set the outer door
assembly aside.

2-12

Mount the hinge to the other side of the
door with the four screws you removed in
step 2.
Mount the handle bracket to the other side
of the door with the two screws you removed in step 3.
Set the inner door assembly aside.

REINSTALL THE DOOR
1.
2.

If necessary, clean both sides of the door
glass before reassembling it.
Place the inner door assembly into the
outer door assembly and align the hinge in
the opening on the side. Fit the inside door
assembly edge completely inside the outer
door assembly.
Loosely install the six screws in the door.
Once all of the screws are loosely installed, and the edges of the door are
properly aligned, tighten the screws securely.

Partially Install A
Screw In This Hole

Install
These 6
Screws

Hang the door hinge on the screw you just
installed, then install the remaining four
screws in their holes, and tighten the loose
screw securely. Make sure that all five
hinge screws are secure.

INSTALL THE NEW HANDLE
FILLER AND HINGE COVER
1.

Install a screw halfway into the second
hole from the top.

Insert the new handle into the side opening of the door. Make sure that the handle
seats all the way in the opening, and that
the holes are all aligned properly, then
mount the handle with two screws.
Using a small screwdriver, remove the
hole plugs in the door opening of the dryer,
and install them in the former screw holes
in the other side of the dryer. Be careful not
to damage the finish.

2.
3.
4.

Hole Plug

2-13

Using the new handle filler that was provided with the reversing kit, hook the top of
the handle filler onto the loosened upper
door trim, and snap the joined pieces into
place.
Hook the bottom of the handle filler onto
the lower door trim and snap it into place.
Repeat steps 1 and 2 to install the hinge
cover on the opposite side of the door.
Close the door and make sure that it
latches securely.

INSTALLING THE OPTIONAL PEDESTAL
5.

WARNING
EXCESSIVE WEIGHT HAZARD
Use two or more people to move and
install pedestal.
Failure to do so can result in back or other
injury.
1

Open the pedestal drawer and remove the
envelope taped inside. This envelope contains four #12 x 5/8″ (1.6 cm) hex-head
sheet metal screws that will be used in the
assembly.
Remove the phillips screw from each
drawer slide and remove the drawer. Set
the drawer and two screws aside.
6.

3.
4.

Partially install the two lower #12 x 5/8″
(1.6 cm) hex-head sheet metal screws,
leaving a space of about 3/8″ (1 cm) between the screw head and the bottom of
the dryer.

Push the slides back into the pedestal.
If installed, remove the feet from the dryer.
Do not install the feet that came with a new
dryer.
Dryer Bottom

Move the pedestal against the dryer bottom. Slide the pedestal’s keyhole slots
over the two lower partially installed screws.
7. Lift the pedestal toward the front of the
dryer and partially install the two remaining hex-head sheet metal screws.
8. Align the sides of the pedestal so that
they are even with the sides of the dryer.
Reach inside the pedestal drawer opening
and securely tighten all four pedestal
screws.
9. Tip the dryer and pedestal assembly back
to the upright position and remove the
protective cardboard.
10. Position the dryer close to its final location.
11. If the dryer is still in its packaging, follow
the instructions on the packaging and remove it.
12. Follow the Installation Instructions that
were supplied with the dryer, and finish
installing or reinstalling it.

Install Screws

2-14

13. Place a spirit level on the top of the pedestal. Use a 1/4″ (6.4 mm) hex-head ratchet
or open-end wrench, and adjust the four
feet, to level the dryer from side-to-side
and front-to-back.

15. Pull both drawer slides out and reassemble
the drawer to the drawer slides with the
two phillips screws.

16. Install the dividers and close the drawer.
14. When the dryer is level, use a 9/16″ (14.3
mm) open-end wrench to securely tighten
all four feet locknuts against the pedestal.
The locknuts must be tightened.

2-15

OPTIONAL STACK KIT (#8519492)
An optional stack kit will be made available to
mount the dryer on top of the matching Duet
washer. The Kit contains the following:
Qty
2
2
4
1

Description
Spacer Pad
Mounting Bracket
Hex-Head Screw
Installation Instructions

Part Number
#8519491
#8529746
#3400804
#8519474

The kit parts will be attached to the washer so
that the dryer can be mounted on top. Use the
instructions that are provided with the kit to
install the parts.

(2) Spacer Pads - #8519491

(2) Brackets - #8529746

2-16

PRODUCT OPERATION
Control On

Status

Heavy Duty

Sensing

Normal

Wet
More

Damp

Hold To

Start

High
More
Time

Delicate

Control Locked

Dryness
Level

Super
Delicate

Touch Up

Less
Time

Low
Pause
Cancel

Quick Dry
Automatic Cycles

Medium

Timed Dry

Cycle Complete
Wrinkle Shield

Estimated
Time
Remaining

Casual

Cool Down
Less

88:88

Manual Cycles

Wrinkle Shield

Louder

Extra Low

Softer

Air Only

Off

Temperature
(Manual Cycles only)

End Of Cycle Signal
Hold for 3 Seconds To
Lock / Unlock Control

STARTING THE DRYER

WARNING

The following is a guide to starting the dryer.
Please refer to specific sections of the Owner’s
Manual for more detailed information.
1. Clean the lint screen before or after each
cycle.
2. Place the laundry into the dryer and close
the door.
3. Rotate the dial to select either an Automatic or Manual Cycle, then press the
Control On button. The preset settings
and drying time for the cycle chosen will be
displayed.
To use an Automatic Cycle:
• Point the dial to an Automatic Cycle.
• Select the Dryness Level to adjust how dry
you want the clothes. The time displayed is
an estimated length of the cycle based on
the dryness level selected. As the cycle runs,
the control senses the dryness of the load
and adjusts the time automatically for the
selected dryness level.

EXPLOSION HAZARD
Keep flammable materials and vapors,
such as gasoline, away from dryer.
Do not dry anything that has ever had
anything flammable on it (even after washing).
Failure to follow these instructions can
result in death, explosion, or fire.

FIRE HAZARD
No washer can completely remove oil.
Do not dry anything that has ever had any
type of oil on it (including cooking oils).
Items containing foam, rubber, or plastic
must be dried on a clothesline or by using
an Air Cycle.
Failure to follow these instructions can
result in death or fire.

Less

Dryness
Level

NOTE: Time is not adjustable for Automatic
Cycles. Pressing the More Time or Less Time
buttons will cause a triple beep, indicating that
the time cannot be changed.

3-1

• Press the Wrinkle Shield feature button, if
this option is desired.
• Press the End Of Cycle Signal button to set
the signal volume to the desired level.
• Press and hold the Hold To Start button until
the dryer starts (about 1 second).
Once an Automatic Cycle has started, the
Wrinkle Shield feature, and the End Of Cycle
Signal level can be adjusted. Press the Pause/
Cancel button twice to stop the dryer and clear
the settings, allowing you to select another
cycle and dryness level.

During a Manual Cycle, you can change the
settings for Time, Temperature, the Wrinkle
Shield feature, and the End of Cycle Signal
functions. Press the Pause/Cancel button twice
to stop the dryer and clear the settings, allowing you to select another cycle.

STOPPING THE DRYER
To stop the dryer at any time:
• Press the Pause/Cancel button twice.

PAUSING OR RESTARTING
To pause the dryer at anytime:
• Open the door or press the Pause/Cancel
button once.

To use a Manual Cycle:
• Rotate the dial to select a Manual Cycle.
• Press More Time or Less Time until the
desired drying time is displayed. Tap More
Time or Less Time and the time will change
by 1 minute intervals. Press and hold More
Time or Less Time and the time will change
by 5 minute intervals.
NOTE: The More Time or Less Time feature
can only be used with Manual Cycles.

To restart the dryer:
• Close the door and press and hold the Hold
To Start button until the dryer starts.
NOTE: Drying will continue from where the
cycle was interrupted if you close the door and
press Start within 5 minutes. If the cycle is
interrupted for more than 5 minutes, the dryer
will shut off. Select the new cycle settings
before restarting the dryer.

More
Time

CONTROL LOCKED

Less
Time

This feature allows you to lock your settings to
prevent unintended use of the dryer. You can
also use this feature to prevent unintended
cycle changes during dryer operation.
To enable the Control Locked feature:
Press and hold the End Of Cycle Signal button
for 3 seconds. The control is locked when a
single beep is heard and the Control Locked
status light is on.
• When the dryer is off, it is not necessary to
press the Control On button before activating the Control Locked feature.
To unlock the Control Locked feature:
Press and hold the End Of Cycle Signal button
for 3 seconds to turn this feature off.
NOTE: When the dryer is running and Control
Locked is on, the dryer can be stopped by
pressing the Pause/Cancel button, but cannot
be restarted until the control is unlocked.

• Press the Temperature button until the desired temperature is indicated.
NOTE: Pressing the Dryness Level button will
cause the triple beep, indicating that this option
is not selectable. Also, a dryness level is not
indicated.
The initial time displayed is the actual drying
time. As the cycle runs, the control senses the
dryness of the load, and adjusts the time automatically for the selected dryness level.
• Press and release the Wrinkle Shield button
if this option is desired.
• Press the End Of Cycle Signal button to set
the volume to the desired level.
• Press and hold the Hold To Start button until
the dryer starts (about 1 second).

3-2

STATUS LIGHTS

Sensing

Damp
The Damp light indicates that the load has
reached a damp dry level.
NOTE: The Damp light is not used with Manual
Cycles.
Cool Down
The Cool Down light glows during the cool
down part of the cycle. Laundry is cooling down
for ease in handling.
Cycle Complete
This light glows when a drying cycle is finished.
If the Wrinkle Shield feature has been selected,
the Wrinkle Shield feature indicator light will
also be on.

When the dryer is first turned on, the Sensing
light glows until a wet item is detected.
• In an Automatic Cycle, if a wet item has not
been detected within 10 minutes, the Sensing light will turn off, and the dryer will shut
down.
• In a Manual Cycle, if a wet item is not
detected after 10 minutes, the Wet light
turns on, and the selected cycle continues.
Wet
The Wet light will turn on when a wet item has
been detected in the dryer. The Wet light will
remain on until:
• The damp dry point is reached in an Automatic Cycle.
• The dryer enters the cool down period in a
Manual Cycle.

The Cycle Complete light turns off 1 hour after
the end of a drying cycle (including the Wrinkle
Shield cycle of 2 hours), when Pause/Cancel is
pressed, or when the door is opened.
Wrinkle Shield Feature
The Wrinkle Shield feature light glows when
this option is selected. This indicator stays on
with the Cycle Complete light.
Control Locked
The Control Locked light glows when this option is enabled.
Indicator Lights
Other indicator lights on the control panel,
show Cycle, Temperature, and End Of Cycle
Signal settings that are selected.
The time display will indicate the estimated or
actual time remaining in a cycle.

The Status indicator lights show the progress
of the dryer. Each of the lights indicate as
follows:
Status
Sensing
Wet
Damp
Cool Down
Cycle Complete
Wrinkle Shield
Control Locked

3-3

CYCLE DESCRIPTIONS

Heavy Duty

Normal

Start

Casual

Hold To

Start

Casual

Delicate

Delicate
Super
Delicate

Hold To

Normal

Heavy Duty

Timed Dry

Super
Delicate

Timed Dry

Touch Up
Quick Dry

Touch Up

Automatic Cycles

Manual Cycles

Quick Dry
Automatic Cycles

Manual Cycles

The Manual Cycles allow the user to select a
specific amount of drying time and a drying
temperature. When a Manual Cycle is selected, the Estimated Time Remaining display
shows the actual time remaining in the cycle.
The actual time in the cycle can be changed by
pressing More Time or Less Time.
Timed Dry
Use this cycle to extend drying time when items
are still damp after an Automatic Cycle.
Touch Up
Use this cycle to remove wrinkles from items,
such as clothes packed in a suitcase, or items
wrinkled from being left in the dryer too long.

Automatic Cycles
The Automatic Cycles allow the user to match
a cycle to the type of load to be dried. A sensor
detects the moisture in the clothes, and automatically adjusts the drying time for optimal
drying.
Heavy Duty
Uses high heat for heavy fabrics, such as
cotton towels or bedspreads.
Normal
Uses medium heat for drying sturdy fabrics,
such as work clothes.
Casual
Uses medium heat for no-iron fabrics, such as
sport shirts, casual business clothes, and permanent press.
Delicate
Uses low heat for drying synthetic fabrics,
washable knit fabrics, and no-iron finishes.
Super Delicate
Uses extra-low heat for drying items such as
lingerie, exercise wear, or sheer curtains.

Quick Dry
Use this cycle for drying small loads or loads
that need a short drying time.

ADDITIONAL FEATURES
Wrinkle Shield Feature
On

Wrinkle Shield
Prevents wrinkles that form when the dryer is
not unloaded immediately at the end of a cycle.
• Press the Wrinkle Shield feature to get up to
2 hours of heat-free, periodic tumbling at the
end of a cycle.
• Stop at any time by pressing the Wrinkle
Shield feature button, or by opening the
dryer door.

3-4

End of Cycle Signal

• For the Casual Cycle, the Wrinkle Shield
feature is preset to On. The other Automatic
Cycles will retain the Wrinkle Shield feature
setting.
NOTE: If you do not select the Wrinkle Shield
feature, the dryer stops after cool down.

The End of Cycle Signal produces an audible
sound when the drying cycle is finished.
Promptly removing clothes at the end of the
cycle reduces wrinkling.
Louder

Temperature

Softer

Use the Temperature settings to select temperatures for the Manual Cycles. Press the
Temperature button until the desired temperature setting is indicated on the display. Temperature settings cannot be used with the Automatic Cycles.

Off

End Of Cycle Signal
Hold for 3 Seconds To
Lock / Unlock Control

High

Press the End of Cycle Signal to adjust the
sound level or turn off the signal.
NOTE: When Wrinkle Shield feature is selected and the End of Cycle Signal is on, an
audible sound will be heard every 5 minutes
until the clothes are removed, or until the
Wrinkle Shield feature is finished.

Medium
Low
Extra Low
Air Only

Temperature
(Manual Cycles only)

Air Only
Use for items that require drying without heat,
such as rubber, plastic and heat-sensitive fabrics. NOTE: The Air Only feature will not operate with Automatic Cycles.

3-5

— NOTES —

3-6

COMPONENT ACCESS
This section instructs you on how to service each component inside the Gas and Electric Dryers.
The components and their locations are shown below.

WARNING

FIRE HAZARD
Shut off gas supply line valve before
servicing.
Check all gas line connections and replace all panels before operating.
Failure to do so could result in explosion,
fire, or other injury.

ELECTRICAL SHOCK HAZARD
Disconnect power before servicing.
Replace all panels before operating.
Failure to do so can result in death or
electrical shock.

COMPONENT LOCATIONS
Drum Light
Machine Control
Electronics
Board

Console
Electronics Board
Console
Electronics Board

Belt & Drum

Drum Roller
(1 of 4)

Thermal Cutoff
(Electric Only)

Belt Switch (Mounted
On Drive Motor Bracket)

High-Limit Thermostat

Drive Motor
Heater (Or Gas Burner)

Thermal Fuse

NOT SHOWN:
Door Switch &
Moisture Sensor

Thermistor

4-1

REMOVING THE MACHINE CONTROL
ELECTRONICS BOARD
NOTE: Sharp edges may be present.
1.
2.
3.

Turn off the gas to the dryer and disconnect the electrical power.
Pull the dryer away from the wall far
enough to access the back.
Remove the three hex-head screws from
the rear flange of the dryer’s top cover.
NOTE: The top cover screws have nylon
flat washers on them. Be sure to use these
screws when you reinstall the top cover.

Electronics Board
Bracket

3 Screws

Top Cover Rear Flange Screws
W/Nylon Flat Washers

6.
4.

Lift the rear of the top cover and slide it
back so the tabs clear the catches on the
bracket, and remove the cover from the
unit. NOTE: Make sure that the tabs slide
under the bracket catches when you reinstall the top cover.

Cover Flange Tab

Remove the three screws from the machine control electronics board bracket
and pull the bracket away from the side of
the dryer so you can access the connectors.

Under Bracket Catch

Disconnect the 3-wire connector from the
main harness.
Remove the following connectors and
wires from the board:
5-wire connector at P1.
Red and black wires at relay K1.
7-wire connector at P2.
Ribbon cables at P3 and P4.
P1

Relay K1

Electronics
Board

Slide Top Cover Back
1/4″ Screw

4-2

Ribbon Cables
P3 & P4

3-Wire
Connector

Remove the 1/4″ hex-head screw from the
electronics board.

Squeeze the two board supports and remove the electronics board from the
bracket.

Squeeze Ends Of Supports To Remove Board

4-3

REMOVING THE CONSOLE & THE
TOUCHPAD SUBASSEMBLY
NOTE: Sharp edges may be present.
1.
2.

Turn off the gas to the dryer and disconnect the electrical power.
Pull the dryer away from the wall and
remove the top cover (see steps 3 and 4
on page 4-2 for the procedure).
Remove the three screws from the machine control electronics board bracket,
and tip the bracket assembly inside the
dryer (see step 5 on page 4-2 for the
procedure).
Disconnect the ends of the two ribbon
cables from the machine control electronics board connectors P3 and P4.

Open the door and pull out on the bottom
of the console to release the locking tabs
from the door panel.

Lift the console straight up until the brackets are free of the left and right side panel
flanges and remove the console.

Viewed From Back Of Console
Lift Console Bracket From
Flange On Both Sides
Side Panel Flange

Press In On Clips To
Release Cables

Machine
Control
Electronics
Board

Remove the two screws from the console
bracket.

Console Bracket Screws

4-4

Place the console assembly on a padded
work surface with the bracket side facing
up, as shown in step 9.

Remove the four hex-head screws from
the console bracket and remove the
bracket.

10. Remove the selector knob.
11. Remove the touchpad subassembly from
the console by unsnapping the six catches.
Use your thumb or a screwdriver.

Console Bracket Screws

Console Bracket

Touchpad Subassembly

Console
Subpanel Catch
(1 of 6)

4-5

REMOVING THE DOOR SWITCH
NOTE: Sharp edges may be present.
1.
2.

4.
5.

Turn off the gas to the dryer and disconnect the electrical power.
Pull the dryer away from the wall and
remove the top cover (see steps 3 and 4
on page 4-2 for the procedure).
Remove the console (see page 4-4 for the
procedure). Tip the console back and lay
it on a padded surface.
Push the wire holder out of the chassis
hole.
Pry the door switch out of the cutout. If
necessary, press a screwdriver blade
against the locking arms on each side of
the door switch, (from behind the cutout),
and push the switch out.
Disconnect the wires from the door switch
terminals.

Screwdriver
Removal
Wire Holder

Door Switch

Brown Wire
(N.C.)
White Wire
(COM)

4-6

Blue Wire
(N.O.)

REMOVING THE THERMAL FUSE, THERMISTOR,
DRIVE MOTOR, & BELT SWITCH
4.

NOTE: Sharp edges may be present.
1.
2.

Turn off the gas to the dryer and disconnect the electrical power.
Open the dryer door and remove the lint
filter screen, then close the door.

Remove the hex-head screw from the lint
duct bracket and remove the bracket.
Lint Duct Screws

Lint Filter Screen

Lint Duct Bracket & Screw

5.
6.
3.

Remove the two hex-head screws from
the bottom flange of the toe panel. Pull the
panel out at the bottom, pull down, and
remove the panel.

Remove the two hex-head screws from
the lint duct and remove the duct.
To remove the thermal fuse or thermistor:
a) Remove the two wires from the terminals.
b) Remove the two hex-head screws.
Thermal Fuse
(2 Screws)
Thermistor
(2 Screws)

Toe Panel
Screws
2 Cover Screws

Toe Panel Screws

Blower Cover

Continued on the next page.

4-7

To remove the drive motor:
a) Remove the wires from the thermal
fuse and thermistor terminals (see the
photo at the bottom of the previous
page).
b) Remove the two hex-head screws from
the blower cover (see the previous page)
and remove the cover.
c) Reach around to the back of the drive
motor and attach a 7/8″ open-end
wrench over the hex-end of the motor
shaft, and a ratchet with a 1/2″ drive on
the blower wheel hub.
d) Turn the blower wheel clockwise (shown
by the “REMOVE” arrow that is embossed on the front of the wheel ) and
remove the wheel from the motor shaft.

e) Remove the three hex-head screws
from the blower housing and remove it.

Housing Screw
(1 of 3)

Blower Housing

f) Reach around behind the drive motor
and push the idler wheel arm to the left,
then remove the tension, and remove
the belt from the idler pulley.

7/8″ Open-End
Wrench

Remove Belt
From Idler Pulley

Push To Left

Ratchet w/ 1/2″
Drive
Blower Wheel
REMOVE

1/2″ Drive

TIGHTEN

4-8

g) Lift the top locking tab of the motor
harness plug and pull the top pins away
from the motor connector, then release
the bottom tab, and remove the plug.
Top Locking Tab

Motor Harness Plug

To remove the belt switch:
a) If not already done, remove the drive
motor (see step 7 on page 4-8).
b) Remove the 3/8″ hex shoulder-washer
screw from the idler pulley assembly
and remove the assembly.

3/8″ hex shoulderwasher screw
Idler Pulley Assembly

c) Remove the two screws from the belt
switch and remove it from the motor.
h) Remove the two hex washer-head
mounting screws from the drive motor,
then lift the right side of the motor
slightly, pull the two tabs on the left side
out of the chassis slots, and remove the
drive motor.

Belt Switch Screws

d)Disconnect the blue wires from the belt
switch terminals.

Blue Wire

Blue Wire
Hex Washer-Head Screws
Belt Switch

4-9

REMOVING THE HEATER, THE HIGH-LIMIT
THERMOSTAT, & THERMAL CUTOFF
4.

NOTE: Sharp edges may be present.
1.
2.

Turn off the gas to the dryer and disconnect the electrical power.
Remove the two hex-head screws from
the bottom flange of the toe panel. Pull the
panel out at the bottom, pull down, and
remove the panel.

To remove the heater:
a) Remove the two wires from the terminal block (see bottom photo).
b) Remove the hex-head screw from the
heater housing, and slide the heater
out of the duct.

Toe Panel
Heater Housing
Screw

Toe Panel Screws
High-Limit Thermostat,
Thermal Cutoff, & Heater Area

High-Limit Thermostat
(Red-White & Black Wires)

Remove the hex-head screw from the
heater shield and remove the shield.

Heater
Shield

To remove the high-limit thermostat or
the thermal cutoff:
a) Disconnect the wires from the highlimit thermostat or the thermal cutoff.
b) Remove the two hex-head screws.

Thermal Cutoff
(Red & Black Wires)

Screw

4-10

Heater Terminal Block
(Red & Red-White Wires)

REMOVING THE BELT, DRUM, & ROLLERS
NOTE: Sharp edges may be present.
1.
2.

3.
4.
5.

Turn off the gas to the dryer and disconnect the electrical power.
Pull the dryer away from the wall and
remove the top cover (see steps 3 and 4
on page 4-2 for the procedure).
Remove the console (see page 4-4 for the
procedure).
Remove the lint duct (see steps 2 through
5 on page 4-7 for the procedure).
Reach around behind the drive motor and
push the idler wheel arm to the left, then
remove the tension, and remove the belt
from the idler pulley.

Disconnect the 3-wire door switch connector from the machine control electronics board connector.

3-Wire
Door Switch
Connector

Loosen the two top front panel screws.
Top Front Panel Screws

Remove Belt
From Idler Pulley

Push To Left

Remove the two bottom front panel screws.
Bottom Front Panel Screws

Disconnect the 3-wire moisture sensor
connector from the main harness connector.
Continued on the next page.

Moisture Sensor
Connector

4-11

10. To remove the belt and drum:
a) Grasp the sides, lift, and pull the front
panel forward so that the top screws
are free of the keyhole slots. Lower the
panel so that the drum sits on the components inside the cabinet, and slide
the front panel and rollers away from
the drum.

c) Lift the drum and remove it from the
unit.

Keyhole Slot

REASSEMBLY NOTE: Use the following illustration as a guide when installing a new belt.

Lift

Drum

b) Slide the belt off the drum.

Belt
Idler Pulley

Drive Motor Pulley

4-12

DRUM INSTALLATION NOTE: Be sure to position the drum with the clip toward the front
when you reinstall it.

11. To remove a roller:
a) Pry the sides of the triangular ring out
of the groove in the roller support with
a small screwdriver.
Triangular Ring

Front

Position Clip
Towards Front

b) Slide the roller off the roller support.
Roller Support

Install Drum

c) Use a 9/16″ socket or open-end
wrench, and remove the hex nut and
flat washer from the roller support, and
remove the support. NOTE: If you are
replacing the roller support, remove the
other triangular ring from the support.

NOTE: There are two rollers on the front panel
and two on the rear panel, as shown below.
Front Panel (inside)

Rear Panel (inside)

Roller Support
9/16″ Nut & Flat Washer
Triangular
Ring

Front Rollers

Rear Rollers

4-13

REMOVING THE DRUM LIGHT SOCKET
NOTE: Sharp edges may be present.
1.
2.
3.

Turn off the gas to the dryer and disconnect the electrical power.
Open the dryer door.
Remove the screw from the drum light
lens and remove the lens.

Drum Light Lens

Disconnect the wire connectors from the
light socket terminals.

Lens Screw

Wire Connectors
Light Socket

7.
4.
5.

Remove the bulb from the drum light
socket.
Remove the screw from the drum light
holder and pull it forward so you can
access the wires.

Drum Light
Holder Screw

Bulb

4-14

Squeeze the locking arms and remove the
socket from the drum light holder.

Squeeze
Arms

REMOVING THE MOISTURE SENSOR
4.

NOTE: Sharp edges may be present.
1.
2.
3.

Turn off the gas to the dryer and disconnect the electrical power.
Open the dryer door and remove the lint
filter screen.
Remove the two front screws from the
outlet grille.

Remove the three inside screws from the
outlet grille.
Screw

Outlet Grille

Screw

Lint Filter

Moisture Sensor

5.
Outlet Grille Screws

Screw

Pull the moisture sensor away from the
dryer and disconnect the black and yellow-red wires from the moisture sensor
strips.

Black Wire
Yellow-Red Wire

4-15

— NOTES —

4-16

COMPONENT TESTING

WARNING
ELECTRICAL SHOCK HAZARD
Disconnect power before servicing.
Replace all panels before operating.
Failure to do so could result in death or
electrical shock.
Before servicing, check the following:
• Make sure that the power cord is firmly
plugged into a live circuit with the proper
voltage.
• Check for a blown household fuse or circuit
breaker that has tripped.
• Make sure that the dryer vent is properly installed and clear of lint or obstructions.
• Check the connections before replacing a
component. Look for broken or loose wires,
failed terminals, or wires that are not pressed
into their connectors far enough.

• Check for wire connectors that are not
pressed tightly onto their terminals.
• Voltage tests must be made with all connectors attached.
• Resistance tests must be made with the
power cord unplugged from the outlet, and
with the wiring disconnected.
• All tests should be made with a VOM (voltohmmeter) or DVM (digital voltmeter) having a sensitivity of 20,000 ohms-per-volt DC
or greater.

MAKING ELECTRICAL TESTS
For any additional test beyond what is covered
in this Component Testing section, refer to the

Tech Sheet that is supplied with the product.

5-1

DRIVE MOTOR

5. Touch one ohmmeter test lead to the blue
motor wire connector, and the other test
lead to connector pin 3 (violet wire). The
ohmmeter should indicate between 2.4 and
3.8 Ω (start winding).
6. If either resistance is much larger than
4 ohms, replace the motor.
If the resistances at the motor are correct,
check for a failed belt switch.
If the belt switch is okay, check for an open
circuit between the motor and the machine
control electronics board.

Refer to page 4-7 for the procedure for servicing the drive motor.
1. Disconnect the electrical power to the
dryer.
2. Set the ohmmeter to the R X 1 scale.
3. Disconnect the plug from the motor connector.
4. Touch one ohmmeter test lead to the blue
motor wire connector, and the other test
lead to connector pin 5 (white-orange wire).
The ohmmeter should indicate between
2.4 and 3.6 Ω (main winding).

Motor
Connector

Blue Motor Wire

Pin 5
(white-orange)
Pin 3
(violet)

5-2

HEATER
Refer to page 4-10 for the procedure for servicing the heater.
1. Disconnect the electrical power to the
dryer.
2. Set the ohmmeter to the R X 1 scale.
3. Disconnect one of the wire connectors from
the heater terminal block.
4. Touch the ohmmeter test leads to the terminals on the heater terminal block. The
ohmmeter should indicate between 7 and
12 ohms.

Heater Terminal Block

5-3

THERMAL FUSE
Refer to page 4-7 for the procedure for servicing the thermal fuse.
Electric Dryers: The thermal fuse is wired in
series with the drive motor. If the thermal fuse
opens, 91°C (196°F), power to the motor is
turned off. A centrifugal switch on the motor
also opens the heater circuit.
Gas Dryers: The thermal fuse is wired in
series with the gas valve. If the thermal fuse
opens, 91°C (196°F), power to the valve is
turned off. A centrifugal switch on the motor
also opens the heater circuit.
Once the thermal fuse has opened, it will not
reset, and must be replaced. Check for a failed
thermistor, or a shorted heater element (electric dryers only).

Thermal Fuse
91°C (196°F)
Blower
Housing

1. Disconnect the electrical power to the
dryer.
2. Set the ohmmeter to the R X 1 scale.
3. Disconnect the wires from the thermal fuse.
4. Touch the ohmmeter test leads to the thermal fuse terminals. The ohmmeter should
indicate continuity (0 Ω). If the meter indicates an open circuit (infinite), replace the
thermal fuse.

5-4

THERMISTOR

8. Hold a glass bulb thermometer capable of
reading from 32°C to 82°C (90° to 180°F)
in the center of the exhaust outlet. Measure the exhaust temperatures with the
heater on and off. The correct exhaust temperatures for the various settings are
shown in the following chart.

Refer to page 4-7 for the procedure for servicing the thermistor.
The thermistor monitors the exhaust temperature and cycles the high-limit thermostat on
and off to maintain the desired temperature.
1. Turn the dryer off but keep the electrical
supply connected.
2. Make sure that the dryer is empty and that
the lint screen is clean.
3. Close the dryer door.
4. Select Heavy Duty, Timed Dry, More Time
or Less Time, End of Cycle Signal (Louder)
and Start.

TEMPERATURE

HEAT TURNS

SETTING

OFF

68° C ±6°

HIGH

(155° F ±10°)

MEDIUM

66° C ±6°

6 - 8° C

HIGH

(150° F ±10°)

(10 - 15° F)

60° C ±6°

below the heat

(140° F ±10°)

turn off

52° C ±6°

temperature

MEDIUM

5. If error codes E1 or E2 flash on the display after 1 minute and the dryer turns off,
the thermistor, or the wire harness, is either shorted or open. Check the wire connections at the thermistor or the machine
control electronics board. If wiring checks
okay, replace the thermistor.
6. If the dryer seems to operate normally, remove the exhaust vent and start the dryer.
7. Select the desired temperature cycle to be
tested, and select 20 minutes of Timed Dry
heat using the More Time or Less Time
pushbuttons.

LOW

(125° F ±10°)

EXTRA

41° C ±3°

LOW

(105° F ±5°)

9. If the exhaust temperature is not within the
specified limits, check the resistance of the
thermistor, as shown in the following chart.
If the resistance is okay, replace the machine control electronics board.
TEMP

5-5

THERMISTOR RESISTANCE
RESISTANCE
TEMP
RESISTANCE

°C (°F)

(K Ω )

°C (°F)

(K Ω )

10° (50°)

19.9

43° (110°)

4.7

16° (60°)

15.3

49° (120°)

3.7

21° (70°)

11.9

54° (130°)

3.1

27° (80°)

9.2

60° (140°)

2.5

32° (90°)

7.4

66° (150°)

2.1

38° (100°)

5.7

71° (160°)

1.7

THERMAL CUTOFF
(ELECTRIC DRYERS ONLY)
Refer to page 4-10 for the procedure for servicing the thermal cutoff.
The thermal cutoff is a non-resettable device.
The cutoff temperature is 178°C (352°F).
If the dryer does not heat and there is 240 VAC
to the dryer, perform the following test.

Thermal Cutoff

High-Limit
Thermostat

1. Disconnect the electrical power to the
dryer.
2. Set the ohmmeter to the R X 1 scale.
3. Disconnect the wires from the thermal cutoff.
4. Touch the ohmmeter test leads to the thermal cutoff terminals. The ohmmeter should
indicate continuity (0 Ω). If the meter indicates an open circuit (infinite), replace both
the thermal cutoff and the high-limit thermostat. In addition, check for a failed
heater element, or a blocked, or improper
exhaust system.

Heater Terminals

5-6

GAS VALVE (GAS DRYERS ONLY)
1. Disconnect the electrical power to the
dryer.
2. Set the ohmmeter to the R X 1 scale.
3. Disconnect the wires from the gas valve
terminals.
4. Touch the ohmmeter test leads to the terminal numbers shown in the chart. If the
resistance readings are not within the limits specified in the chart, replace the gas
valve.
IMPORTANT: Make sure to loop the wire harness back through the strain relief after testing.

5
4

TERMINALS
1 to 2
1 to 3
4 to 5

5-7

RESISTANCE
1365Ω ± 25
560Ω ± 25
1220Ω ± 50

MOISTURE SENSOR

CONSOLE PUSHBUTTONS & LEDS

Refer to page 4-15 for the procedure for servicing the moisture sensor.
Perform this test if the dryer shuts off too soon
when set to an automatic cycle.
1. Set the dryer to the “Diagnostic Test Mode”
(refer to the procedure on page 6-1).
2. Open the dryer door.
3. Place a finger across the two metal sensor strips on the lint screen housing. If a
beep tone sounds and “03” is displayed
in the console window, the sensor is working normally.

Refer to page 4-4 for the procedure for servicing the console.
Refer to the Diagnostic Tests on page 6-1, and
activate the “Diagnostic Test Mode.” Check for
the following situations:
• None of the LEDs light.
• A particular group of LEDs does not light.
• One LED does not light.
• No beep sounds.
• No dryer function is activated when a
particular pushbutton is pressed.
• An “E3” error code is displayed.

Console Pushbuttons & LEDs

Refer to the following test that corresponds to
your problem.
NONE OF THE LEDS LIGHT
1. Check to make sure that ribbon connectors P3 and P4 are inserted all the way
into the machine control electronics board.

Metal Sensor Strips
Bridge Strips
With Finger

Machine Control Electronics Board

4. If the moisture sensor fails the diagnostic
test, check the moisture sensor wiring. Disconnect the power to the dryer, use an
ohmmeter, and check the yellow-red and
black wires for shorts (continuity to
ground), first with no load (wire connector
disconnected), and then with a load (connected).
5. If the diagnostic test passes, perform the
thermistor test (refer to page 5-5).
6. If the problem still exists after replacing the
thermistor, check the ribbon connections
from the control panel to the machine control electronics board.
7. If all of the above are satisfactory, replace
the machine control electronics board.

Viewed From This Side

5-8

A PARTICULAR GROUP OF LEDS
DOES NOT LIGHT
A group or combination of LEDs share a common electronic connection. If this connection
is open, all of the LEDs in the group will be
disabled. If this occurs, replace the entire console electronics and housing.

NO DRYER FUNCTION IS ACTIVATED
WHEN A PARTICULAR PUSHBUTTON
IS PRESSED
If the associated LEDs do light up, the machine
control electronics board may have failed.
AN E3 ERROR CODE IS DISPLAYED
An E3 error code means that there is a user
interface or a software mismatch. It can also
mean that a component on the console electronics, or the machine control electronics
board has failed.

ONE LED DOES NOT LIGHT
Press the button associated with the LED
several times. If the LED does not light, the
LED has failed. Replace the entire console
electronics and housing.
NO BEEP SOUNDS
If the associated LEDs do light up, the beeper
circuit may have failed on the machine control
electronics board.

5-9

DOOR SWITCH

RESISTANCE TESTS

Refer to page 4-6 for the procedure for servicing the door switch.
1. Set the dryer to the “Diagnostic Test Mode”
(refer to the procedure on page 6-1).
2. Open and close the dryer door. You should
hear a “beep” each time the door is closed
and opened, and “OE” should be displayed
in the console window whenever the door
is opened.
If a beep does not sound, or if “OE” is displayed with the door closed, check the wiring between the door switch and the machine control electronics board for positive
connections or short circuits (see the
photo).
If the wiring is okay, perform the resistance
tests.

1. Disconnect the electrical power to the
dryer.
2. Close the dryer door.
3. Disconnect the 3-wire connector from the
door switch to the machine control electronics board.
4. Set the ohmmeter to the R X 1 scale.
Refer to the illustration below for the following
tests.
5. Touch the black ohmmeter test lead to the
white wire pin in the connector and leave
it there for the remaining tests.
6. Touch the red ohmmeter test lead to the
brown wire pin in the connector. The meter
should indicate an open circuit (infinite).
7. Touch the red ohmmeter test lead to the
blue wire pin in the connector. The meter
should indicate a closed circuit (0 ohms).
8. Open the dryer door.
9. Touch the red ohmmeter test lead to the
blue wire pin in the connector. The meter
should indicate an open circuit (infinite).
10. Touch the red ohmmeter test lead to the
brown wire pin in the connector. The meter
should indicate a closed circuit (0 ohms).

Door Switch Connector

11. If the resistance test is incorrect, replace
the wire and door switch assembly, (see
page 4-6 for the procedure), and retest.

CONNECTOR

White (COM)
Brown (N.C.)
Blue (N.O.)

DOOR OPEN
Blue

N.O.
COM

Door Switch
Brown

White

N.C.

DOOR CLOSED
Blue

N.O.
COM

Brown

5-10

N.C.

White

DIAGNOSIS AND TROUBLESHOOTING
DIAGNOSIS
DISPLAY FAULT/ERROR CODES
DISPLAY

DESCRIPTION

Power Failure

Thermistor Open

Thermistor Shorted

EXPLANATION & RECOMMENDED
PROCEDURE
“PF” Flashes to indicate that a power failure
occurred while the dryer was running.
Press START to continue the cycle, or press
STOP/CANCEL to clear the display.
“E1” flashes if the thermistor is open.
See “Thermistor Test” on page 5-5.
“E2” flashes if the thermistor has shorted.
See “Thermistor Test” on page 5-5.

Corrective Action: Press one of the
Manual Cycles pushbuttons. If the indicators light, change the dryer time by pressing the More Time and Less Time pushbuttons.
If either pushbutton fails to change the
time, the pushbutton is defective, and it is
not possible to enter the diagnostic mode.
Remove the console electronics and housing (see page 4-4).
Indication #2
Problem: E1 or E2 flashes on the display.
Corrective Action: Refer to “Thermistor
Test” on page 5-5.

DIAGNOSTIC TESTS
The Diagnostic Tests will test and verify all of
the inputs to the machine control electronics
board. These tests are an overall check of the
dryer electronics and the related components.
The tests should be run prior to making any of
the troubleshooting tests.
ACTIVATING THE DIAGNOSTIC
TEST MODE
1. Make sure that the dryer is in the “Standby”
mode (plugged in and all of the indicators
are off).
2. Press the following control panel keypad
sequence all within 5 seconds:
More Time—Less Time—More Time—
Less Time.
3. All indicators on the console should now
be illuminated with “88” showing in
the “Estimated Time Remaining” display,
if this test mode has been entered successfully.
NOTE: If the “Diagnostic Test Mode” entry was
unsuccessful, perform the following actions for
specific indications.

Indication #3
Problem: E3 flashes on the display.
Corrective Action: Check that the correct console electronics and housing, and
the machine control electronics board are
installed. To do this, remove these components (see pages 4-2 through 4-5 for
the procedures). Check the part numbers
and compare them to the part numbers
shown in the Tech Sheet that is supplied
with the dryer. Replace the components, if
necessary.

Indication #1
Problem: None of the indicators or display digits light.

6-1

KEYPAD TEST
1. Press the Dryness Level keypad.
The three Dryness Level LEDs should
turn off and the dryer should beep.
2. Press the Control On keypad.
The Control Locked LED should turn off.
3. Turn the cycle selector knob one complete
rotation.
When the knob points to a cycle, the
corresponding LED should go out, and the
dryer should beep. When the knob is pointing in the large spaces between the Manual
and Automatic cycle groups, only a beep
should be heard.
4. Touch the More Time keypad.
The most significant “8” should turn off and
the dryer should beep.
5. Touch the Less Time keypad.
The least significant “8” should turn off and
the dryer should beep.
6. Touch the Wrinkle Shield keypad.
The corresponding LED should turn off
and the dryer should beep.

Touch the Temperature keypad.
The five Temperature Level LEDs should
turn off and the dryer should beep.
Touch the End Of Cycle Signal keypad.
The three End Of Cycle level LEDs should
turn off and the dryer should beep.

ADDITIONAL TESTS
1. Open the dryer door.

3.
4.

6-2

The dryer should beep and the display will
show a number, followed by a capital “E”
for electric models, or a lower case “g” for
gas models. The first number will be a 3
(Whirlpool access).
Touch the Sensing keypad.
The dryer should beep while touching the
keypad and the display will show a 2-digit
software revision code.
Close the dryer door.
The display should turn blank.
Touch the Start keypad.
The Status LEDs should turn off, the heater
and motor should turn on, and the display
should read a 2-digit project ID code.

TROUBLESHOOTING GUIDE
PROBLEM

POSSIBLE CAUSE/TEST

Unit will not power up.

1.
2.
3.

Check the 120 VAC electrical supply.
Check the wiring harness connections.
Check the control electronics.

Unit will not cycle when Start
pushbutton is pressed.

1.
2.
3.

Be sure to hold the Start pushbutton down for
3 seconds.
Check the wiring harness connections.
If the displayed number flashes, make sure the
door is completely closed. Press and hold the
Start pushbutton down for 3 seconds.

Unit will not turn off.

1.
2.
3.

Test the Pause/Cancel pushbutton.
Check the control electronics and housing.
Check the moisture sensor.

The control panel will not accept commands.

Check the control electronics and housing.

The unit will not heat.

1.
2.

Check the heater voltage.
Check the wire connections to the heater.

The unit heats during the “air” cycle.

Check the thermistor.

The unit turns off before the clothes
are dry.

Check the moisture sensor.

6-3

— NOTES —

6-4

WIRING DIAGRAMS
ELECTRIC DRYER

GAS DRYER

7-1

— NOTES —

7-2

— NOTES —

7-3

— NOTES —

7-4

PRODUCT SPECIFICATIONS
AND
WARRANTY INFORMATION SOURCES
IN THE UNITED STATES:
FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL:
FOR WHIRLPOOL PRODUCTS: 1-800-253-1301
FOR KITCHENAID PRODUCTS: 1-800-422-1230
FOR ROPER PRODUCTS:
1-800-447-6737
FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:
THE TECHNICAL ASSISTANCE LINE: 1-800-253-2870
HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN
AUTHORIZED SERVICER
FOR LITERATURE ORDERS:
PHONE: 1-800-851-4605

IN CANADA:
FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL:
1-800-461-5681
FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:
THE TECHNICAL ASSISTANCE LINE: 1-800-488-4791
HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN
AUTHORIZED SERVICER

CORPORATION

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FRONTD 8178071 Duet Dryer

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