TRB26PPDA GE Ref34 02 Troubleshooting Chart

Ref34-02 Troubleshooting Flow Chart REF34-02 Troubleshooting Flow Chart REF34-02 Troubleshooting Flow Chart GE, Camco, Hotpoint, Mofat applianceservicesecretsmembership.com_manuals

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N.D. 366-50

GE Appliances

General Electric Company

Appliance Park, Louisville, KY 40225

Service Bulletin

REFRIGERATORS REF 34-02

ARCTICA SIDE-BY-SIDE

CUSTOMCOOL MODELS

TROUBLESHOOTING FLOW CHART

SEPTEMBER 2002

The troubleshooting flow chart included in

this bulletin was developed in order to

successfully troubleshoot and diagnose

malfunctions in the electronic control system

of the GE Profile Arctica™ Side-by-Side

refrigerators with CustomCool™ techology.

CUSTOM COOL

GE SmartWater

Plus

DELIFRESH

DELIFRESH

FRESH PRODUCE

WATER

RESET WATER FILTERLIGHTDOOR ALARMLOCK CONTROL

CRUSHED CUBED QUICK ICE

This troubleshooting flow chart will help

technicians:

• Quickly determine the exact problem

• Use standard tools

• Determine what parts, if any, to be replaced

• Avoid repeat service calls

• Avoid unnecessary replacement of parts

GE Profile Arctica Side-By-Side Refrigerator

with CustomCool Technology

Arctica Refrigerator Main Board Troubleshooting Flow Chart

NO

YES

YES

NO

YES

CLOSE FF DOOR

NO

NO

YES

CHANGE SETTING

TO 37 DEG F

YES

START - OPEN FF DOOR

YES

NO

NO

C

YES

CAN YOU SEE TEMP SETTINGS LIGHT UP NEAR TOP OF DOOR?

VERIFY TURBOCOOL

OFF. IS UNIT A CUSTOM

COOL MODEL?

PRESS EITHER COLDER OR

WARMER BUTTON ONCE ON

FF TEMP. IS TEMP DISPLAYED

37 DEG F +/- 2 ?

PRESS EITHER COLDER OR

WARMER BUTTON ON FF TEMP.

CAN YOU CHANGE SETTINGS?

PRESS EITHER

COLDER OR WARMER

BUTTON ON FZ TEMP.

IS TEMP DISPLAYED 0

DEG F +/- 2 ?

PRESS EITHER

COLDER OR

WARMER BUTTON

ON FZ TEMP. CAN

YOU CHANGE

SETTINGS?

PRESS DOOR SWITCH ON

BOTTOM RIGHT OF FF CASING.

CAN YOU HEAR FAN START AND

DOES THE LIGHT TURN OFF?

PRESS EITHER COLDER OR

WARMER BUTTON ON FF TEMP.

CAN YOU CHANGE SETTINGS?

YES

REFRIG MAY NOT BE

IN COOLING CYCLE.

LEAVE DOOR OPEN

FOR 3 MIN. DID EVAP

FAN COME ON?

YES

PRESS EITHER COLDER OR

WARMER BUTTON ON FZ TEMP.

CAN YOU CHANGE SETTINGS?

CHANGE

SETTING TO 0

DEG F

(CUSTOMCOOL

MODELS) OR 5

(NON-

CUSTOMCOOL

MODELS)

NO

NO

IS FF SETTING DISPLAYED 5 +/- 1 ?

YES

YES

NO

NO

NO

IS FZ SETTING

DISPLAYED 5 +/- 1 ?

C

YES

PRESS EITHER COLDER OR WARMER BUTTON

ON FF TEMP. CAN YOU CHANGE SETTINGS?

CHANGE

SETTING TO 5

CHECK FOR

BROWN SPOT

ON MAIN

BOARD (R95

RESISTOR)

VERIFY THAT ALL

PANS/SHELVES

ARE SEATED

VERIFY NO DOOR

OBSTRUCTIONS

VERIFY ICE

BUCKET SEATED

ALL WIRING AND

WIRING

CONNECTIONS OK?

REPLACE

TEMP BOARD

AND ALSO

MEMBRANE (IF

MEMBRANE

VERSION)

NO

VERIFY VOLTAGE OUTPUT

ON MAIN BOARD TO DAMPER

PER TECH MANUAL REPLACE

DAMPER

REPAIR/REPLACE WIRING

AND/OR CONNECTIONS AS

NEEDED. PROBLEM SOLVED?

NO

YES

DO

DISPENSER

FUNCTIONS

WORK?

CHECK EVAP FAN FOR

OBSTRUCTION, DAMAGE,

WIRING CONNECTIONS

REPLACE

MAIN BOARD

NO

D

NO

YES

OK

NO

GOOD

CHECK

VOLTAGES TO

FAN FROM MAIN

BOARD

OK

NO

GOOD

CHECK EVAP FAN.

IS IT ICED UP?

NO

FIX EVAP FAN

PROBLEM

YES

NO

OK

NO

GOOD

A

A

B

B

E

PRESS EITHER COLDER OR

WARMER BUTTON ON FF TEMP.

CAN YOU CHANGE SETTINGS?

NO

YES

END

YES

CONTACT

TAG TEAM

RESOLVE

ICING ISSUE

OK

NO GOOD

REPLACE

EVAP FAN

REPLACE

EVAP FAN

CIRCLE NODES:

FOLLOW THE

ARROWS - EXAMPLE:

A

A

THEN

GO TO

YES

NO

YES

ARE LIGHT BULBS IN

COMPARTMENT LIT?

CHECK DC

POWER

CONNECTION

AT MAIN

BOARD

OK

CHECK POWER CORD

AND HOME CIRCUIT

BREAKER / FUSE. OK?

CHECK

CONNECTIONS

IN MACHINE

COMPT NEAR

WATER VALVE

NO

GOOD

CHECK FUSE

ON MAIN

BOARD

OK

NO

GOOD

REMOVE ALL DC

OUTPUT

CONNECTIONS

FROM MAIN

BOARD AND

CHECK 12V ON

THE BOARD

OK

MEASURE

RESISTANCE OF

THERMISTORS

NO

GOOD

OK

REPLACE

BAD

THERMISTOR

YES

FIX MAIN

BOARD

CONNECTION

PROBLEM

NO

FIX HOME

ELECTRICAL

PROBLEM OR

HAVE

CUSTOMER

CALL

ELECTRICIAN

OK

NO

GOOD CHECK

BOTH

DOOR

SWITCHES

REPAIR OR

REPLACE

WIRING AND/OR

CONNECTIONS

AS NEEDED.

PROBLEM

SOLVED?

END

REPLACE

REFRIGERATOR

YES

NO

NO

GOOD

E

CHECK AC

POWER

CONNECTION AT

MAIN BOARD

OK

NO

GOOD

OK

CONTACT

TAG TEAM

NO

GOOD

CHECK FOR

SHORT

BETWEEN FAN

MOTORS AND ON

CONNECTOR J4,

PINS 2 TO 3

CORRECT

SHORT OR

REPLACE FAN

AS NEEDED

D