GE Washer Harmony WPGT9360 Ser Man 31 9133

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GE Consumer & Industrial

Technical Service Guide
September 2005

Harmony Washer
WPGT9360

31-9133

GE Appliances
General Electric Company
Louisville, Kentucky 40225

IMPORTANT SAFETY NOTICE
The information in this service guide is intended for use by
individuals possessing adequate backgrounds of electrical,
electronic, and mechanical experience. Any attempt to repair a
major appliance may result in personal injury and property
damage. The manufacturer or seller cannot be responsible for the
interpretation of this information, nor can it assume any liability in
connection with its use.

WARNING
To avoid personal injury, disconnect power before servicing
this product . If electrical power is required for diagnosis or test
purposes, disconnect the power immediately after performing the
necessary checks.

RECONNECT ALL GROUNDING DEVICES
If grounding wires, screws, straps, clips, nuts, or washers used to
complete a path to ground are removed for service, they must be
returned to their original position and properly fastened.

GE Consumer & Industrial
Technical Service Guide
Copyright © 2005
All rights reserved. This service guide may not be reproduced in whole or in part
in any form without written permission from the General Electric Company.

–2–

Table of Contents
Backsplash ...........................................................................................................................................................................23
Basic Wash Cycle .............................................................................................................................................................17
Bearing Housing Assembly ..........................................................................................................................................41
Brake Resistor.....................................................................................................................................................................26
Clutch Shifter Assembly.................................................................................................................................................39
Component Locator Views ...........................................................................................................................................20
Control Features ................................................................................................................................................................7
Control Quick Reference Chart ...................................................................................................................................46
Control System ..................................................................................................................................................................23
Drain Pump ..........................................................................................................................................................................31
Factory Test Mode............................................................................................................................................................44
Field Service Mode ...........................................................................................................................................................42
General ..................................................................................................................................................................................6
Hall Sensor ...........................................................................................................................................................................38
Heating Element................................................................................................................................................................34
Illustrated Parts .................................................................................................................................................................53
Inverter ..................................................................................................................................................................................24
Inverter and Main Board Pin Connectors ..............................................................................................................22
Main Control Board and Touch Screen LCD ........................................................................................................23
Membrane Keypanel .....................................................................................................................................................24
Motor Assembly ................................................................................................................................................................37
Nomenclature ....................................................................................................................................................................4
Operation Overview.........................................................................................................................................................17
Outer Tub and Suspension Assembly .....................................................................................................................33
Overview ...............................................................................................................................................................................6
Overview ...............................................................................................................................................................................42
Overview ...............................................................................................................................................................................58
Pressure Sensor (Water Level Switch) .....................................................................................................................27
Protective Cover ................................................................................................................................................................26
Sales Demo Mode .............................................................................................................................................................6
Schematic ............................................................................................................................................................................52
Switching the Washer and Dryer Backsplashes ................................................................................................58
Thermistor/ATC Control (Auto Temp)........................................................................................................................32
Top Cover..............................................................................................................................................................................29
Troubleshooting ................................................................................................................................................................47
Warranty ..............................................................................................................................................................................5
Washer Components ......................................................................................................................................................23
Wash Basket .......................................................................................................................................................................30
Wash Cycle Chart Example .........................................................................................................................................19
Water Valve Assembly ...................................................................................................................................................28

–3–

Nomenclature
Model Number

W P G T 9 3 6 0 B 0 W W
Back Splash
Color

GE
Washer
Feature Pack
Common Brand Features
Exceptions:
H = Energy Star
P = Profile™
N = Special

Body Color
Engr. Revision
Model Year
Designator

Capacity/Configuration
L = Large S = Super Capacity Plus
X = Extra-Large K = Compact
G = Giant

Voltage
0 = US Voltage
Number of Cycles
00 = Infinite Electronic

Control Platform
B = Buttons (Touch Pad)
T = Touch Screen
Number of Speed
Combinations

Serial Number

Nomenclature

Note: Model number and serial number are
located on rear of the backsplash.
•

The technical sheet is located inside the
control panel.

The first two characters of the serial number
identify the month and year of manufacture.
Example:
AH123456S = JAN, 2005
A - JAN
D - FEB
F - MAR
G - APR
H - MAY
L - JUN
M - JUL
R - AUG
S - SEP
T - OCT
V - NOV
Z - DEC

–4–

2005 - H
2004 - G
2003 - F
2002 - D
2001 - A
2000 - Z
1999 - V
1998 - T
1997 - S
1996 - R
1995 - M
1994 - L

The letter designating the year repeats
every 12 years.
Example:
T - 1974
T - 1986
T - 1998

Warranty

All warranty service provided by our Factory Service Centers or
an authorized Customer Care® technician. To schedule service,
on-line, 24 hours a day, visit us at www.GEAppliances.com or
call 800.GE.CARES (800.432.2737).
For The Period Of:

We Will Replace:

One Year
From the date of the
original purchase

Any part of the washer which fails due to a defect in materials or workmanship. During this
full one-year warranty, GE will also provide, free of charge, all labor and related service costs to
replace the defective part.

Second Year
From the date of the
original purchase

Any part of the washer which fails due to a defect in materials or workmanship. During this
additional one-year limited warranty, you will be responsible for any labor or related service costs.

Third through Fifth Year
From the date of the
original purchase

The suspension rod and spring assembly, and main electronic control board if any of these parts should
fail due to a defect in materials or workmanship. GE will also replace the washer lid or cover if they
should rust under operating conditions. During this additional three-year limited warranty, you will be
responsible for any labor or related service costs.

Third through Tenth
Year From the date of the
original purchase

The direct drive motor and outer washer tub if any of these parts should fail due to a defect in materials
or workmanship. During this additional eight-year limited warranty, you will be responsible for any
labor or related service costs.

Lifetime of Product
From the date of the
original purchase

The washer basket if it should fail due to a defect in materials or workmanship. During this product
lifetime limited warranty, you will be responsible for any labor or related service costs.

What Is Not Covered:
■ Service trips to your home to teach you how to use the
product.

■ Replacement of house fuses or resetting of circuit
breakers.

■ Improper installation, delivery or maintenance.

■ Damage to the product caused by accident, fire, floods
or acts of God.

■ Failure of the product if it is abused, misused, or
used for other than the intended purpose or used
commercially.

■ Incidental or consequential damage caused by possible
defects with this appliance.
■ Damage caused after delivery.

This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the
USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home. Proof of the original purchase date is
needed to obtain service under the warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult
your local or state consumer affairs office or your state’s Attorney General.

Warrantor: General Electric Company. Louisville, KY 40225

Note: The LCD screen is part of the main electronic board and under the 5 year part warranty. The inverter
board is covered by a 2 year part warranty.

–5–

Overview
Direct Drive Motor - The washer does not use a
transmission or mechanical brake. Direct drive
technology results in fewer moving parts for
smooth, quiet operation. (See Motor Assembly.)

General
The GE Profile Harmony Washer is part of the GE
Profile Harmony Clothes Care system utilizing the
latest developments in washing technology.
The Harmony Washer
does not use the typical
agitator found on
conventional washers.
Instead, the direct
drive motor, capable of
spinning at 1010 rpm,
and the 304 stainless
steel wash basket create
a centrifugal force that
pulls wash water through fabrics for a thorough
cleaning action. (See Operation Overview.)
Harmony Washers also utilize an automatic load
sensing system to determine load size and water
levels. The washer automatically fills the wash
basket with the appropriate amount of water
needed for optimal wash performance.
Other features include:
Communication Link to the Dryer - The washer
uses a serial cable to automatically inform the
dryer about the nature of the wash load, essentially
presetting the dryer controls so the user doesn’t
have to.
Auto-Balance Suspension - The washer is
programmed to correct out of balance situations.
(See Operation Overview.)
Flow-ThruTM Dispensers - Each of the four dispensers
is timed to release at the right time during the wash
cycle. Each reservoir is flushed with water to predilute the product before adding it to the washer.
This flushing action removes all product to help keep
the compartment clean and free flowing.

InfusorTM Wash - The washer has specific cycles
that aid in mixing the detergent/water solution, and
dispersing the load evenly in the wash water. (See
Operation Overview).
LCD Touch Screen Display - All washer control
functions, cycles, troubleshooting, and field service
diagnostics are accessed through a touch screen
display. The washer can also be powered up by
touching anywhere on the touch screen or any key
on the keypanel.
Centrifugal Wash - The washer uses a centrifugal
washing action to clean clothes instead of an
agitator. The basket spins, creating a strong flow of
water under the centrifugal force. As water passes
through the fabric, its natural cleansing action
washes away dirt without damaging or tangling the
fabric.
Plastic Top & Backsplash - The washer top and
backsplash have UV stabilizers to prevent yellowing
when exposed to sunlight.

Sales Demo Mode
Press HOME and MY CYCLES simultaneously for
three seconds to enter into the sales demonstration
mode.
This mode allows the user to view a wash cycle. The
Demo Mode will last approximately 11/2 minutes. To
exit the Demo Mode, press HOME and MY CYCLES
simultaneously for three seconds or disconnect the
power to the machine.

Note: The bleach dispenser fills during the main
wash to dispense the bleach and refills during the
rinse cycle to flush any remaining bleach from the
reservoir.

Harmony Clothes
Care System

The Washer Talks, The Dryer Listens
The Result is Better Clothes Care
START
DEMO

–6–

LEARN
MORE

TRY THE
CONTROLS

Control Features
Throughout this manual, features and appearances may vary from your model.

HOME
BACK

YCLES
MY C

HELP

START
STOP

POWER

Features of
the washer
control panel

1 POWER. Press to “wake up” the display.
If the display is active, press to put the washer
into standby mode. If there is no screen
activity for 5 minutes the display will turn off.
You may also press the Touch Screen or any
button to “wake up” the display.
NOTE: Pressing POWER does not
disconnect the appliance from the
power supply.
2 MY CYCLES. Press to use, create, rename,
modify or delete custom wash cycles.
3 BACK. Press to return to the previous screen.
4 TOUCH SCREEN. Press the graphics on the
interactive display to use the washer features.
Do not use sharp objects to press the
Touch Screen.
NOTE: If the washer is inactive for
5 minutes, the Touch Screen will go into
standby mode, and the display will be dark.
Press the Touch Screen or any button to
“wake up” the display.

–7–

5 HOME. Press to return to the “TOUCH
TO SELECT WASH CYCLE” screen
(Home Screen).
6 START/STOP. Press to start a wash cycle.
If the washer is running, pressing once will
pause the washer. Press again to restart the
wash cycle.
NOTE: If the washer is paused and the
cycle is not restarted within one hour, the
washer will enter standby mode and the
current wash cycle will be canceled.
7 HELP. Press to set machine preferences,
to find help using the Touch Screen or
to find troubleshooting tips for common
washer problems.

Quick Start

Getting
Started
If the Touch
Screen is dark,
press POWER
or the Touch
Screen to access
the wash cycles
menu.

Loosely load clothes no higher than the top
row of holes in the washer tub. Overloading
may reduce washer efficiency and possibly
increase wrinkling.
Add a low-sudsing, high-efficiency detergent.
Add diluted fabric softener, bleach or
pretreat additives as desired.

Select one of the five wash methods from
the Home Screen:

TOUCH TO SELECT WASH CYCLE

• Press BY COLOR to wash according to
fabric color.
• Press BY GARMENT to wash according
to clothing type.

• Press BY FABRIC to wash according to
fabric type.
• Press SPECIAL CYCLES to wash nongarment items, or to select a rinse and
spin or spin-only cycle.

COLOR

FABRIC

SPECIAL
CYCLES

GARMENT

STAIN
INSPECTOR

Home Screen

• Press STAIN INSPECTOR to wash items
with specific types of stains.
After selecting a wash method, use the
Touch Screen to select a specific wash cycle
to match your load.
Change any of the automatic settings,
if desired, by pressing the Touch Screen
and following the on-screen instructions.
By changing the settings you can:

SUMMARY SCREEN
COTTONS

• Remove heavier soil.
• Change the water temperature.
• Change the wash action to Vigorous,
Normal, Delicate or Hand Wash.

CYCLE
WASH ACTION

SOIL

TEMP

OPTIONS

TIME

0:50

NORMAL

• Set a Delay Start, Extended Spin, Presoak
or Extra Rinse, or change the End-of-Cycle
Signal volume.
• Adjust time settings.
Close the lid and press START.
The washer will not fill unless the lid is
closed.
After you press START, a Cycle Status screen
will appear to indicate what stage of the cycle
the washer is in and the time remaining in
the cycle.

–8–

START
STOP

Wash Cycles
If the Touch Screen is dark, press POWER or the Touch Screen to access the wash cycles menu.
The default cycle settings are based on standard load types. Always follow the fabric manufacturer’s
care label when laundering.

Washing by
Color

Select By Color to wash loads sorted by color.*
COLOR CYCLES include:
• Bright/Dark
Colors
• Light Colors

Washing by
Garment
Type

Washing by
Fabric Type

• Mixed Colors

COLOR

• New Colors
• Whites

Select By Garment to wash loads sorted by garment type.*
GARMENT CYCLES include:
• Athletic Wear

• Jackets/Coats

• Play Clothes

• Blouses

• Jeans

• Sweaters

• Delicates

• Khakis

• Swimwear

• Dress Shirts

• Knits

• Underwear

• Easy Care

• Lingerie

• Silks (Washable)

• Everyday
Wear/Casual

• Mixed Garments

GARMENT

Select By Fabric to wash loads sorted by fabric type.
FABRIC CYCLES include:
• Blends
(on some models)
• Cottons

• Delicates

• Polyester

• Easy Care
(on some models)

• Silks (Washable)

FABRIC

• Knits

Washing
Using the
Special Cycles

Select SPECIAL CYCLES to wash loads of nongarment items or to
select a rinse and spin or spin-only cycle.
SPECIAL CYCLES include:
• Blankets (Cotton)
• Blankets (Other)
• Comforter
• Energy-Plus
• Handwash
Woolite® HE

• Pet Bedding
(Washable)
• Quick Wash

• Spin Only

SPECIAL
CYCLES

• Super Clean

• Rinse and Spin

• Throw Rugs
(Washable)

• Sheets

• Towels

• Sneakers

• Washable Wools

• Hosiery/Bras
(use mesh bag)
* After communication occurs from the washer to the dryer, the dryer may ask for additional
“FABRIC TYPE” information.

–9–

Stain Inspector

Washing
Using the
Stain
Inspector

The Stain Inspector provides pretreatment
tips and optimum washing for specific types
of stains.

You select the specific stain, fabric type and color,
and the washer creates the wash cycle for treating
the stain.

Example: Washing a chocolate-stained, white cotton shirt
1 Press STAIN INSPECTOR.

4 Press the HELP button to find pretreatment
information for the specific type of stain.
CHOCOLATE

STAIN
INSPECTOR

2 Read and follow the instructions on the
Touch Screen before treating the fabric.

BEFORE
TREATING
FABRIC

- ADD AN ENZYME CONTAINING LAUNDRY
DETERGENT, LIKE LIQUID TIDE HE(R)
TO THE PRE-TREAT DISPENSER AND A
HIGH EFFICIENCY DETERGENT TO THE
DETERGENT DISPENSER.

1) REFER TO FABRIC CARE LABEL FOR
INSTRUCTIONS. USE HELP FUNCTION
FOR ADDITIONAL STAIN TIPS
2) TEST STAIN REMOVAL TIPS ON HIDDEN
AREA OF FABRIC
3) DO NOT PUT STAINED ITEM INTO DRYER
(STAIN MAY BE SET INTO FABRIC)

5 Select COTTONS from the list of fabric
types, and select WHITES from the list
of colors.
6 Fill the detergent tray with a low-sudsing,
high-efficiency liquid detergent such as
Tide® HE. Fill the Pretreat tray with
the proper pretreatment additive.

3 Select FOOD/DAIRY/COOKING from
the list of stain categories and select
CHOCOLATE from the list of stains.

PRETREAT
Tray

FOOD/DAIRY/COOKING
ANIMAL FAT

BABY FORMULA

BUTTER/
MARGARINE

CHOCOLATE

COOKING OIL

Detergent Tray

7 Place the stained garment(s) in the washer
first; then add the rest of the load. For best
stain removal, only wash items with stains
matching your selection.

or
FOOD/DAIRY/COOKING

8 Press START.
The washer will run a Pretreat presoak cycle
prior to the main wash cycle.

TOMATO-BASED

BUTTER
MARGARINE

SALAD
DRESSING

CHOCOLATE

MAYONNAISE

Appearance may vary.

You can find additional stain categories and
stains by pressing MORE in the lower right
corner of the Touch Screen.

– 10 –

NOTE: For some stain cycles, the water
temperature for the presoak cycle may not be
the same as the water temperature for the main
wash cycle.
IMPORTANT: Check to make sure the stain
is completely removed before placing the
garment in the dryer.

Stain
Selections

Below is a listing of the stain selections available
on the washer Touch Screen. For additional
information on handling these types of stains,
visit the Tide® Stain Detective at
www.tide.com/staindetective.

Stain Selections (not all selections are available on all models)
Beverages

Food/Dairy/Cooking

Outdoor

Specialty Stains

• Alcoholic beverages

• Animal fat

• Carbon

• Adhesive tape

• Coffee

• Baby formula

• Clay

• Asphalt/tar

• Fruit juice, Other

• Barbecue sauce

• Dingy white socks

• Ballpoint ink

• Grape juice

• Blueberry

• Grass

• Glue (synthetic)

• Hot chocolate

• Butter/margarine

• Mud/dirt

• Kool-Aid

• Chocolate

• Rust/iron

• Pine sap (on some
models)

• Milk

• Cooking oil

• Tree sap

• Soda, colored

• Cream/cheese sauce

• Tea

• Egg

• Water

• Frozen
Popsicle®/JELL-O®

• Wine, white
• Wine, red

• Gravy
• Grease

School/Office/Home
• Adhesive tape
• Ballpoint ink
• Crayon
• Fabric softener
• Glue (synthetic)
• Glue
(white/common)
• Mildew
• Paint (water-based)

• Maple syrup
• Mayonnaise

• Silly Putty®
Personal
• Baby stains

• Tree sap (on some
models)

• Blood

Waxes

• Medication, general

• Candle wax

• Mouthwash

• Chap Stick®

• Perspiration
• Urine/Feces
• Vomit

• Milk
• Mustard

Cosmetics

• Pudding

• Chap Stick®

• Salad dressing
• Soy sauce

• Deodorant/
antiperspirant

• Tomato-based

• Lipstick

• Vegetable oil

• Lotions
• Makeup (oil-based)

• Paint (oil-based)

Heavy Oils/Grease

• Pencil mark

• Gasoline

• Makeup (waterbased)

• Rubber cement

• Motor oil/Lube

• Nail polish

• Shoe polish

• Ointment/Salve

• Wite-Out®

– 11 –

• Rubber cement

• Crayon

Summary Screen

About the
Summary
Screen

After selecting a wash cycle, the Summary Screen
displays the automatic settings for the cycle you have
chosen. You can adjust these by touching the screen
location for any of the settings shown.
If you change any of the automatic settings, you can save
the new settings as a custom “My Cycle” by pressing the
MY CYCLES button and choosing SAVE CURRENT
SETTINGS.

SUMMARY SCREEN
COTTONS

CYCLE
WASH ACTION

SOIL

TEMP

OPTIONS

TIME

0:50

NORMAL

Changing the
Soil Level

Changing the soil level increases or decreases the wash
time to remove different amounts of soil.
To change the soil level, touch SOIL on the Touch
Screen; then use the arrows to select more or less soil.
Press OK when you have reached the desired setting.

SOIL LEVEL

MORE SOIL
HEAVY

LESS SOIL

Changing
the Wash
Temperature

Changing the temperature changes the wash and
presoak temperatures only. The final rinse will always
be a cold rinse.
Follow the fabric manufacturer’s care label when
selecting the wash temperature.
To change the wash temperature, touch the TEMP pad
on the Touch Screen; then use the arrows to select a
higher or lower temperature. Press OK when you have
reached the desired setting.

CAUTION: On some cycles the

LIGHT

TEMPERATURE

HIGHER

COLD

LOWER

temperature can be set at VERY HOT. This setting
utilizes the washer’s internal heater which will extend the
wash time. When using the VERY HOT temperature
setting, do not put hands in the water.

Changing the
Wash Action

Changing the wash action changes the wash and spin
speeds of the cycle.
Always follow the fabric manufacturer’s care label when
changing the wash action.
To change the wash action, touch WASH ACTION
on the Touch Screen; then select the desired setting.
Typically, slower spin speeds result in less water removed
from clothes.
Wash Action
Wash Speed
Spin Speed*
Normal
Medium
Fast
Vigorous
Fast
Fast
Delicate
Slow
Slow
Hand Wash**
Extra Slow
Extra Slow

– 12 –

WASH ACTION

VIGOROUS

DELICATE

NORMAL

HAND
WASH

* The slower the spin speed the less likely wrinkles
will be set in the clothes.
**Use a low-sudsing, high-efficiency, gentle liquid
detergent such as Woolite® HE.

Summary Screen
The Wash Options allow you to set options for the
current wash cycle only. After you have made all
desired changes, press OK.

About the
Wash Options

Delay Start – Use to delay the start of your washer.
Press DELAY START to change the delay time.

Presoak – Soaks the clothes before beginning the
wash cycle. Press PRESOAK to change the soaking
time.
Additives – Appears ONLY AFTER a presoak has
been selected. Uses the contents of the Pretreat
dispenser tray for a presoak. When selected, the
washer will drain after the presoak and fill again for
the wash cycle. Press ADDITIVES to specify if you
will NOT be using a Pretreat additive or if you do
not want the washer to drain after presoak.
Extra Rinse – Adds an additional cold rinse to the
end of the wash cycle.
Signal – Alerts you that the cycle is complete. The
clothes should be removed when the beeper goes
off so wrinkles won’t set in. Touch SIGNAL to
select the volume or to turn the beeper off. The
new volume will be saved as the default setting.

OPTIONS

DELAY
START
PRE
SOAK

1 HR
15 MIN

ADDITIVES

EXTENDED
SPIN
EXTRA
RINSE
SIGNAL

ARE YOU USING
PRESOAK ADDITIVES ?

YES

Extended Spin – Increases the length of the spin
time to extract more water from your clothes.
NOTE: The water level will vary depending on the
load size and type. The washer uses adaptive filling
and load sensing to provide the appropriate water
level for effective and efficient wash performance
and energy usage.
NOTE: Water may not cover the top level of the
clothes. This is normal for high efficiency washers.
The water fill is optimized by the system for better
wash performance.

Adjusting the
Time Settings

You can adjust the length of the wash cycle by
changing the cycle time, adding a Delay Start
or adding an Extending Spin.

*Note: The Pre-Soak cycle can be set for 15
minutes, 30 minutes, 45 minutes, and 1 to 8
hours. To advance the pre-soak time, press
the PRE-SOAK key until the desired time is
reached. After the washer fills, it agitates
for 5 minutes. After 5 minutes it stops and
soaks for the set pre-soak time. After the presoak times out, the washer drains and spins,
then refills for the remaining wash cycle.

ADJUST TIME SETTINGS

Cycle Time – Press CYCLE TIME; then use
the arrows to select more or less time.
Delay Time – Use to add a Delay Start to the
beginning of the wash cycle. Press DELAY
TIME; then set the DELAY START time in the
OPTIONS menu.
Extended Spin – Increases the length of the spin
time to extract more water from your clothes. Press
EXTENDED SPIN; then select EXTENDED SPIN
from the OPTIONS menu.
NOTE: After the wash cycle begins, you will not
be able to change the Cycle Time or Delay Time.
The washer will beep twice if you try to change
the times after the cycle begins.

– 13 –

CYCLE TIME

DELAY TIME

EXTENDED SPIN

My Cycles

About the
“My Cycles”
Feature

The “My Cycles” feature allows you to create,
store and reuse up to 6 custom cycles. Create
your own cycles from scratch, or adjust the
settings of a predefined wash cycle, then save
for one-touch recall.

YCLES
MY C

Creating
and Using a
“My Cycle”

You can create “My Cycles” two ways, by either
modifying a predefined wash cycle or creating
a cycle from your own combination of settings
and options.

To save a current cycle as a “My Cycle” from
the Summary Screen:
1 After setting a wash cycle, or after a wash cycle
has just completed, press the MY CYCLES
button.

To build your own “My Cycle” from the
Home Screen:
1 Press the MY CYCLES button.

2 Select SAVE CURRENT SETTINGS from
the Touch Screen menu.

2 Select CREATE from the Touch Screen
menu.

3 Using the keypad on the Touch Screen, type
the name of your “My Cycle” and press OK.

3 Choose whether you want to modify a
predefined cycle or create a new cycle.

To begin using your new “My Cycle” right
away, select it from the Touch Screen menu
and press START.

4 If you are modifying a predefined cycle,
select the wash cycle you wish to modify.
5 Change any of the automatic settings and
select any options.
6 Press SAVE on the Touch Screen.
7 Using the keypad on the Touch Screen, type
the name of your “My Cycle” and press OK.
To begin using your new “My Cycle” right
away, select it from the Touch Screen menu
and press START.

MY CYCLES
USE

MODIFY

CREATE

RENAME

DELETE

SAVE CURRENT
SETTINGS

MY CYCLES
USE

MODIFY

CREATE

RENAME

To use a “My Cycle” from the Home Screen:
1 Press the MY CYCLES button.
2 Select USE from the Touch Screen menu.

DELETE

3 Select the cycle name from the Touch Screen
menu.
4 Change any of the automatic settings and
select any options.
5 Press START.

Modifying,
Renaming or
Deleting a
“My Cycle”

To modify the settings of a “My Cycle” from
the Home Screen:
1 Press the MY CYCLES button.
2 Select MODIFY from the Touch Screen
menu.
3 Select the cycle name from the Touch Screen
menu.
4 Change any of the automatic settings and
select any options.
5 Press SAVE on the Touch Screen.

– 14 –

To delete a “My Cycle” from the Home Screen:
1 Press the MY CYCLES button.
2 Select DELETE from the Touch Screen
menu.
3 Select the cycle name from the Touch Screen
menu.
4 Choose YES to delete the cycle or CANCEL
to return to the list of “My Cycles.”

My Cycles
To rename a “My Cycle” from the
Home Screen:
1 Press the MY CYCLES button.
2 Select RENAME from the Touch Screen
menu.
3 Select the cycle name from the Touch Screen
menu.
4 Using the keypad on the Touch Screen, type
the name of your “My Cycle” and press OK.

Consumer Help Screens

About the
Help Feature

Pressing the HELP button from the Home Screen
allows you to locate troubleshooting tips for
common washer problems, to find help with using
the Home Screen or to set machine preferences.
Pressing the HELP button while on any other
screen allows you to find additional information
on features found on that screen. Press HELP;
then touch any pad on the Touch Screen for an
explanation of that feature. To exit the feature,
press HELP once to return to the previous screen
or twice to exit Help.

Using the
Troubleshooter

To locate Troubleshooting Tips for common
washer problems:
1 Press the HELP button.

HOME SCREEN
HELP

TROUBLE SHOOTER

PRESS DESCRIPTION FOR POSSIBLE CAUSES
NO FILL OR SLOW FILL

2 On the Touch Screen, select TROUBLE
SHOOTER.
3 On the Touch Screen, select the problem
description from the list. You can use the arrows
at the right of the screen to scroll up and down
through the list of additional problems.
4 On the Touch Screen, select a possible cause
for the problem and follow the on-screen
instructions to find a solution.

Finding Help
Using the
Home Screen

MACHINE
PREFERENCES

Pressing the HELP button, then selecting HOME
SCREEN HELP allows you to find additional
information on features found on the Home
Screen. Touch any pad on the Touch Screen for
an explanation of that feature. To exit the feature,
press the BACK button.

– 15 –

SPORADIC FILL
FILLING AND DRAINING AT THE SAME
TIME
MACHINE MOVES BEFORE WATER FILL
NO INFUSOR OR BASKET MOTION

Consumer Help Screens

Setting the
Machine
Preferences

The machine settings on the Help feature
allow you to control the volume of the button beep
and end-of-cycle signal, and turn the washer/dryer
communication feature on or off.

Button Beep
The button beep controls the volume of the beep that
is made when you press any of the buttons or the
Touch Screen.

MACHINE PREFERENCES
LANGUAGE

END OF CYCLE
SIGNAL

BUTTON BEEP

WASHER/DRYER
COMMUNICATION

To change the volume of the button beep:
1 From the Home Screen, press the HELP button.
2 Select MACHINE PREFERENCES from
the Touch Screen.

3 Select WASHER/DRYER COMMUNICATION
from the Touch Screen.

3 Select BUTTON BEEP from the Touch Screen.

4 Touch the pad at the bottom of the Touch Screen
to select ON or OFF.

4 Use the arrows to make the volume louder
or softer, or to turn the beep off.

5 Select OK from the Touch Screen.

5 Select OK from the Touch Screen.
The new volume is now saved as the default setting.

End-of-Cycle Signal

Washer/Dryer Communication

The End-of-Cycle signal alerts you when the cycle is
complete.

Washer/Dryer communication allows your washer to
send cycle information to your dryer to create a dry
cycle that matches your wash load.
After the wash cycle is complete, communication
begins once either the washer or dryer Touch Screen
is activated or washer lid is up.
Once the information is sent, your dryer will create
the optimal dry cycle for your load.
If you have sorted your wash load by color or garment
and therefore selected color or garment on the
washer Touch Screen, upon transferring the
information to the dryer, the dryer will ask you to
select the fabric type. This is normal, and is done to
properly optimize drying time for the just-washed
load. After selecting the fabric type, the dryer display
screen will be shown. After reviewing, press START.
If the dryer display screen is off and you want to
use the “Washer Recommended Cycle” to dry your
clothes, touch the display screen on the dryer to
activate. You will have a “Washer Recommended
Cycle” button appear on your dryer Home Screen.
Push it for retrieving the recommended dryer cycle
for the just-washed load.
To turn the Washer/Dryer Communication feature on
or off:

To change the volume of the end-of-cycle signal:
1 From the Home Screen, press the HELP button.
2 Select MACHINE PREFERENCES from the
Touch Screen.
3 Select END OF CYCLE SIGNAL from the Touch
Screen.
4 Use the arrows to make the volume louder
or softer, or to turn the signal off.
5 Select OK from the Touch Screen.
The new volume is now saved as the default setting.

Language
The language button allows the user to switch
between English and Spanish.
To change the language:
1 From the Home Screen, press the HELP button.
2 Select MACHINE
PREFERENCES/PREFERENCIAS DE LA
MÁQUINA from the Touch Screen.
3 Select LANGUAGE/IDIOMA from the Touch
Screen.

1 From the Home Screen, press the HELP button.

4 Select either ENGLISH or ESPANOL from the
Touch Screen.

2 Select MACHINE PREFERENCES from
the Touch Screen.

5 Select OK from the Touch Screen.

– 16 –

Operation Overview

Basic Wash Cycle
Note: See Component Locator Views for identification
and location of washer components.
After a load is placed in the basket, the user selects
the appropriate wash cycle on the LCD touch screen
and presses START.

Note: Dry load and wet load sensing are used on all
cycles except the following:
SNEAKERS
COMFORTERS
BLANKETS (OTHERS)
BLANKETS (COTTONS)
THROW RUGS (WASHABLE)
The SNEAKERS cycle defaults to the minimum water
level. BLANKETS, THROW RUGS and COMFORTERS
cycle default to the maximum water level.

Cycle time and wash patterns will vary depending
on user time adjustments, soil level adjustments,
fabric type, and wash-load weight.

Wash Water Temperature

Dry Load Sensing

During the fill, the washer monitors and regulates
wash water temperatures within 5°F (-15°C) of
the target temperature. This accuracy is achieved
using a thermistor, located in the outer tub, which
monitors the tub water temperature during the fill
cycle.

Before an initial fill, the infusor rotates the dry
clothes load. This rotation is controlled by the
inverter which measures the amount of time it
takes for the motor to coast to a stop. The larger
the clothes load, the less momentum the motor is
capable of generating, so the faster it will stop. The
infusor will rotate back and forth up to four times.
This information is used to determine the initial
water fill level.

Based on information received from the thermistor,
the inverter controls the hot and cold inlet valves
to achieve the desired wash temperature. (See
Thermistor/ATC Control Auto Temp.)

Water Fill
The washer automatically fills to the proper
level based on the load sensing measurements.
Depending on the cycle chosen and the quantity
of clothes, there are 27 possible water levels. This
information is stored in memory for the final rinse at
the end of the wash cycle. Water levels are matched
to load size using approximately one-third less
water than typical top load washers.
Note: The washer can use as little as 17.5 gallons of
water for small loads and has an average water use
of 27 gallons per load.
Wet Load Sensing
After the first fill, the infusor and basket lock
together and rotate to measure the clothes load.
During this time, the motor momentum is measured
again. The washer compares this information to
the previous dry load sensing measurements and
determines if additional water is required.

Target Water Temperatures:
Very Hot - 140°F (60°C)
Hot - 112°F (44.5°C)
Warm - 80°F (26.5°C)
Cold - 63°F (17°C)
Tap Cold - Consumer’s incoming water
temperature.
During the fill, the basket slowly rotates in a
clockwise direction. This action mixes the detergent
and water to assure proper distribution and assure
the thermistor is reading an accurate basket water
temperature.
Basket Wash
The infusor and wash basket lock together and
rotate clockwise and then counterclockwise.
This action mixes the detergent and water while
distributing the clothes evenly in the wash water.
The basket wash speed is based on fabric type and
load size. Delicate fabrics are gently rotated while
heavier fabrics are rotated more vigorously.

– 17 –

Centrifusion Wash

Spin

The locked infusor and wash basket begin a
clockwise spin (figure 1). The speed of the spin is
customized to the load type and fabric type. As the
basket spins faster, it creates a strong flow of water
under the centrifugal force (figure 2).

The infusor and wash basket lock together. The
basket spins very slowly at first. This allows dirty
wash water and lint to drain through the holes in the
bottom of the basket before a higher spin begins.
When the washer senses that the excess water has
drained, the wash basket accelerates to a higher
speed.
Spin speeds are adaptive to fabric type that is
selected by the user on the LCD touch screen. They
can be as slow as 350 rpm for hand-wash items
and up to 1010 rpm for heavier items. The spin is
designed to extract as much water and detergent as
possible without harming fabrics.

As water passes through the fabric, its natural
cleansing action washes away dirt without
damaging or tangling the fabric.

Fabric

Note: During the spin cycle, excessive suds can
cause excessive torque on the motor. If the washer
detects this condition, it will run through the rinse,
drain, and spin cycle (up to three times) in an
attempt to eliminate the suds.

Soil

Water
Current

After several seconds of clockwise spinning, the
basket slows down and stops. The wash water pools
back into the wash basket. The wash basket starts
spinning in the counterclockwise direction creating
the same cleaning action. The washer will change
direction (up to four times) before going to the next
cycle.

Note: The washer is programmed to correct out of
balance situations during spins. If the washer senses
an out of balance load, the spin is stopped. The
washer then refills to allow the infusor wash cycle to
redistribute the load before starting the spin again.
The washer attempts to rebalance the load three
times before optimizing the spin to a lower speed
where balance is sustainable.
Spray Rinse
The infusor and wash basket turn at a slow speed
while fresh, clean water is added to the wash load.
The spin cycle then drains this rinse water and
prepares the wash load for a final rinse.
Final Rinse

Infusor Wash
Following the centrifusion wash cycle, the basket
and infusor unlock. The infusor rotates to evenly
distribute the wash load while continuing to clean.
The redistribution of fabrics helps ensure that the
lint and dirt do not become trapped.

The washer retrieves the information it gathered
for adaptive fill cycle and uses that information to
refill the washer for the final rinse. Cold water enters
the basket through the fabric softener dispenser
to dilute the softener into the basket and rinse the
dispenser clean. The wash basket fills to the optimal
level and goes into a basket wash cycle where the
clothes and fabric softener are mixed thoroughly. A
final spin finishes the cycle.
Note: All rinse cycles use cold water and the
Automatic Temperature Control (ATC) is not used.
The cold rinse is the same temperature as the
incoming cold water supply.

– 18 –

Wash Cycle Chart Example
User Selection of Cycle

Dry Load Sensing

Water Fill

Wet Load Sensing

Adjust Water Temp

Adjust Water Fill (only if needed)

Wash Process
Basket Wash
Centrifusion Wash
Infusor Wash

Spin and Drain*

Spray Rinse
*Spin Information
Maximum spin speeds will vary depending on the cycle:
Spin and Drain

Final Rinse

Spin and Drain

Hand-wash
Delicate
Normal
Vigorous

350 rpm
500 rpm
1010 rpm
1010 rpm

•

The Delicate cycle ramps up to maximum speed by first
spinning at 400 rpm, pausing, then increasing speed to
500 rpm.

•

Normal and Vigorous cycles ramp up to maximum
speed by first spinning at 400 rpm, pausing, increasing
rpm to 750, pausing, then increasing speed to 1010
rpm.

– 19 –

Component Locator Views

Balance Ring

304 Stainless Wash Basket

Tub Cover
Infusor

Note: To operate the
washer with the lid
open, place a magnet
on the left front corner
of the top cover (in
front of the bleach
dispenser).

Top Cover
Lid Switch

Bleach Water Reservoir

Additive Dispenser
Pressure Sensor

Magnet

– 20 –

Note: Backsplashes are reversible. Left control backspash shown. See Switching the Washer and Dryer
Backsplashes for more information.

Serial Communication LInk
Backsplash
Main Control Board
Pressure Sensor

Heating Element Control Board

Water Valve Assembly
Inverter

Brake Resistor

Water Inlet Ports
RF Choke

Heating Element

Pressure Sensor Hose

Suspension Rod

Wiring Harness
Motor
Drain Pump

– 21 –

Inverter and Main Board Pin Connectors
Inverter Board

Lid Switch

Pressure Sensor
Hall Sensor
Main Board CON 2

Main Board CON 1

Heating Element Control Board

Thermistor

Washer Motor

Water Valve Assemly

Power LED

Clutch Motor

Drain Pump

120 VAC Input From Heating Element Control Board
Brake Resistor

Ground

120 VAC Input from RF Choke

Heating Element Control
Board

Heating Element

Control Voltages
from Inverter
Board

Fuse

120 VAC Output to Inverter Board

Main Board

LCD Backlight (>800 VDC)

Touch Screen

LCD Display

Keypanel Membrane
Inverter

Serial Communication Link

WARNING: THE CONNECTOR AT THE LCD BACKLIGHT IS OVER 800 VDC. USE APPROPRIATE TYPE
VOLTMETER OR DAMAGE COULD RESULT.

– 22 –

Washer Components

Backsplash

Main Control Board and Touch Screen LCD

The backsplash must be removed to access the
control system components.

The main control board and touch screen LCD
are attached to the backsplash as one unit. The
touch screen LCD and main control board are only
available as a complete assembly.

To remove the backsplash:
1. Remove the 2 Phillips head screws that hold the
backsplash in place.

Important Note: The main control board and
touch screen of the WPG9360 washer are NOT
interchangeable with the main control board and
touchscreen of the WPG9350 washer.
To remove the main control board and LCD touch
screen assembly:
1. Remove the Backsplash.

2. Place a towel over the lid of the washer to
prevent scratches to the surface. Gently lift each
corner of the backsplash, then roll it forward so
it rests on top of the washer.

2. Disconnect the ribbon at the right of the main
control board.
Note: Do not disconnect any other ribbons from the
main control board.

3. Disconnect the wiring to the keypanel. Remove
the backsplash.

Control Board

Control System

3. Remove the 4 Phillips head screws (2 on each
side) that hold the main control board and LCD
touch screen assembly in place. Remove the
assembly.

The washer control system consists of three main
components:
•

Main control board and touch screen LCD

•

Membrane keypanel

•

Inverter

Disconnect Ribbon

Caution: To prevent electrostatic discharge from
damaging any electronic components, use an ESD
wristband or touch a grounded metal surface before
servicing.

– 23 –

Membrane Keypanel

Inverter

The membrane keypanel is attached to the
backsplash and is only available as a complete
assembly.

The inverter board is enclosed in a protective
box that is mounted on the top cover under the
backsplash. The inverter is held in place by 2 Phillips
head screws.

When ordering a replacement backsplash, the
part must be ordered as left or right, depending on
installation.
The membrane keypanel is connected to the control
board by a ribbon cable.

The heating element control board is mounted to
the inverter box and is held in place by 2 Phillips
head screws.

Membrane Keypanel Test
To test the membrane keypanel, press the
appropriate pad and check for continuity (0 Ω)
between the following pins:

Pad
Power
My Cycles
Back
Help
Home
Start/Stop

5
4
3
2
1

Pins
1 and 3
1 and 4
2 and 3
2 and 4
1 and 7
1 and 5

Inverter

To access the inverter board, lift the inverter box up.
Press the tabs on the side and gently pry it open.

Heating Element Control Board

MEMBRANE
RIBBON

Press

Note: The number (1) molded on the membrane
connector is not a pin reference number.

– 24 –

Inverter Board

Testing the Inverter
•
CON 2

The inverter receives 120 VAC from the
heating element control board.

• The heating element control board
receives 120 VAC through the RF Choke.
Power LED

120 VAC Input From Heating Element Control Board

•

If 120 VAC is not present at the inverter,
check wall outlet, power cord, heating
element control board, and RF Choke.

•

The RF Choke filters the line voltage. It is
replaced as an assembly

•

Whenever the washer is plugged in, there
is 5 VDC at pins 1 and 2 on the dark blue
7-pin CON 2. (See Inverter Board photo.)

•

When the washer is turned on by pressing
a membrane pad or touching the LCD
screen, the Power LED on the inverter
comes on.

•

When the Power LED is on, the 12-VDC
power supply on the inverter board is
energized and the voltages listed below
listed are on CON 2:

IC300

Heating Element Control Board

CON 2
1

Ground

RF Choke

120 VAC to Heating
Element Control Board

120 VAC Input

– 25 –

Pins

Voltages

1 and 2

5 VDC

1 and 3

12 VDC

1 and 4

20 VDC

• After 5 minutes, if there is no additional
screen input, the washer shuts off and the
power LED shuts off. There is no voltage
on pins 1 and 3 and 1 and 4 at this time.
• If the washer operates through a cycle,
the inverter voltages at CON 2 are present
until the lid is opened.
• If the Power LED is lit and any of the three
voltages (5 VDC, 12 VDC, 20 VDC) at CON
2 are not present, the inverter should be
replaced.

To remove the brake resistor:

Protective Cover

1. Remove the 2 Phillips-head screws that hold the
brake resistor in place.

The protective cover must be removed to access
the following components: water valve assembly,
pressure switch, brake resistor, and RF choke. The
protective cover is held in place by 3 Phillips- head
screws.

2. Disconnect the wiring to the brake resistor.

Brake Resistor

Protective Cover

Brake Resistor
•

The brake resistor absorbs energy from the
reversing of the motor during the brake cycle.

•

The brake resistor only operates when the
washer is unplugged or the lid is lifted during a
cycle.

•

Under normal operation, the tub coasts to a
stop at the end of a cycle.

•

The approximate resistance value of the brake
resistor is 70 Ω.

•

If the resistor is shorted, the motor will not start.

•

If the resistor opens while the motor is spinning,
the inverter board can be damaged.

•

Look for a burnt IC, labeled IC300, on the
inverter board. Both the resistor and inverter
board should be replaced if the IC300 is
damaged. (See Testing the Inverter photo.)

– 26 –

Pressure Sensor (Water Level Switch)
The pressure sensor is connected by a clear hose to
an air reservoir near the bottom of the outer tub and
operates by a frequency (kHz) signal to the inverter
board.

The frequency is monitored by the inverter which
turns off the water valves when the desired water
level is achieved.
Note: The water level will vary depending on the
load size, which is measured by the dry load and
wet load sensing cycles. This information is sent to
the inverter, which then determines the appropriate
water level.
Pressure Sensor Test

Pressure Sensor

If the pressure sensor is not operating correctly,
perform the following test:
Disconnect

1. Set the wash cycle to SNEAKERS. This cycle
bypasses the load sensing feature and defaults
to the minimum water level.

Clear Hose

The pressure sensor wires (purple, orange, and blue)
are connected at pins 1, 3, and 4 at the 4-pin red
connector on the inverter board. (See Inverter and
Main Board Pin Connectors).
The approximate resistance value of the transducer,
measured between the purple and orange wires, is
20 Ω.

2 1 3

VX
OX
NX

PRESSURE
S/W

4 3 1 2

LETTERS
AX
BX
CX
NX
OX
PX

LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK

RX
SX
GX
VX
WX
YX

3. Set the washer to COMFORTER. This cycle
bypasses the load sensing feature and defaults
to the maximum water level.
4. Measure the water level from the center hub of
the infusor (it should be approximately 11 inches
deep in the tub).
Note: Before disconnecting the hose from the
pressure sensor, be sure the water level is below the
bottom of the spin basket.

To remove the pressure sensor:

LID
COLOR CODE
COLOR LETTERS

2. Measure the water level from the center hub of
the infusor (it should be approximately 2 inches
deep in the tub).

1. Remove the 2 Phillips-head screws that hold the
Backsplash in place.

COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW

2. Place a towel over the lid of the washer to
prevent scratches to the surface. Gently lift each
corner of the backsplash, then roll it forward so
it rests on top of the washer.

THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.

3. Remove the 3 Phillips-head screws that hold the
protective cover in place.
•

When the water level rises in the washer tub,
air is trapped in the reservoir. As the water level
rises, the air pressure in the reservoir increases.

•

The pressure is translated into an electrical
signal (frequency) by the pressure sensor.

•

The frequency will vary from approximately
27 kHz (empty tub) to 22 kHz (full tub).

•

This frequency can be measured at the pressure
sensor between the purple and orange wires.

4. Disconnect wiring to the pressure sensor.
5. The pressure sensor is held in place by 3 tabs.
With a flat-blade screwdriver, press the tabs
back and lift the water level switch up and out.
6. Disconnect the clear hose from the pressure
sensor.

– 27 –

3. Note the placement of the wires, then
disconnect the wiring to the solenoid coils.

Water Valve Assembly
The water valve consists of a valve body and 5
solenoid coils. It is only available as a complete
assembly. Each solenoid controls a specific water
function.

Disconnect

Water Valve Assembly

4. Remove the 2 water inlet hoses:
a. Squeeze each clamp and slide it back.
Water Distribution Pipe

b. Carefully break the hoses loose.
c. Remove the hoses.

Clamps
Bleach

Softener

Cold Water

Additive

Hot Water
Inlet Hoses

5. Remove the 3 Phillips-head screws that hold the
water valve assembly in place and the 2 Phillipshead screws that hold the water distribution
pipe in place.

•

Each coil on the water valve assembly has an
approximate resistance value of 30 Ω.

•

The water valves receive power from the
inverter. They are connected to the 6-pin blue
connector on the inverter board. (See Inverter
and Main Board Pin Connectors.)

•

When energized, there should be approximately
13 VDC at the appropriate coil.
AX

Bleach Softener

Additive

10 4

9 3

8 2

7 5

6 1

LETTERS
AX
BX
CX
NX
OX
PX

COLOR CODE
COLOR LETTERS
LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK

RX
SX
GX
VX
WX
YX

COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW

THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.

6. Remove the water valve assembly and
distribution pipe.
Note: The distribution pipe separates from the water
valve assembly as shown below.

SX YX BX
N X C X OX

4 3 2 5 6 1
NX

I nv e r t e r

To remove the water valve assembly:
1. Remove the Backsplash.
2. Remove the 3 Phillips-head screws that hold the
protective cover in place.

– 28 –

Top Cover
The top cover is held in place by 2 Phillips-head
screws (located on the top, back of the washer) and
two front tabs.
To remove the top cover:

4. The main wiring harness is held in place by
plastic clips on the inside corner of the washer
cavity. Remove the wiring harness from the
holding clips.
5. Remove the Phillips-head screw that holds the
ground wire to the upper back cover.

1. Remove the 2 Phillips-head screws that hold the
top cover in place.

6. Disconnect the four wiring harness connectors.

2. Remove the 4 Phillips-head screws (2 on each
side) that hold the back cover in place. Remove
the back cover.

3. Disconnect the pressure sensor hose from the
outer tub.

Disconnect

7. Lift the back of the top cover and slide it forward
to clear the front tabs. Remove the top cover.

– 29 –

4. Remove the 10-mm hex-head screw that holds
the infusor in place. Use a socket or Phillips head
screwdriver. (Turn the screw counterclockwise to
remove.)

Wash Basket
Caution: If the basket is not free to rotate, damage
to the clutch coupler can occur. Ensure that the
washer is in the spin mode before removing the
wash basket. The wash basket will rotate freely
when it is in spin mode. Do not attempt to remove
the hub nut if the basket is not free to rotate.

Note: The 10-mm screw has a rubber O-ring.

To remove the wash basket:
1. Remove the Top Cover.
2. Remove the 8 Phillips-head screws that hold the
outer tub cover in place.

5. Pull the infusor up and out.
WARNING: The inner edge can be sharp. Wear
Kevlar gloves or equivalent protection.
6. Remove the 37.5-mm (1-1/2” SAE equivalent)
hub-nut with a socket or Crescent wrench
(rotate hub-nut counterclockwise to remove).

3. Place a flat-head screwdriver in the slot under
the infusor cap and gently pry off.
Hub Nut

Infusor Cap

7. Lift the wash basket up and out.

Infusor

– 30 –

Drain Pump
Drain Pump Cover

•

The drain pump consists of a 120-VAC, 60-Hz
motor, impeller, and impeller housing.

•

The pump is capable of pumping to a stand-pipe
height of 8 ft. The maximum length of the drain
hose is 10 ft. (An accessory drain hose extension
is not available at this time.)

•

The drain pump will operate independently
of other mechanical components and will
evacuate water at various times during the
cycle.

•

The drain pump motor has an approximate
resistance value of 11 Ω.

•

Pins 1 and 2 on the light blue 2-pin connector on
inverter board should measure 120 VAC when
drain pump is activated. (See Inverter and Main

4. Lift up the tab on the impeller housing with a
flat-head screwdriver. When viewed from the
impeller housing end, rotate the motor in a
counterclockwise direction to remove.

Tab
Motor

Board Pin Connectors.)
NX

SX
NX

LETTERS
AX
BX
CX
NX
OX
PX

SX
NX

COLOR CODE
COLOR LETTERS
LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK

RX
SX
GX
VX
WX
YX

1 2

DRAIN
PUMP

Impeller Housing

5. Remove any foreign objects from the impeller
and impeller housing. Inspect the impeller for
any damage and replace the pump assembly if
necessary.

COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW

THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.

To clean the impeller and impeller housing:
WARNING: The drain pump bracket is not grounded.
Unplug the unit before servicing to avoid electric
shock.
Note: The impeller can be accessed for cleaning
without removing the drain hoses. Water will remain
in hoses even when the tub appears empty. Use
care to avoid water spills.
1. Disconnect power to the machine.
2. Remove the 4 Phillips-head screws (2 on each
side) that hold the back cover in place. Remove
the back cover.
3. Remove the thin plastic cover over the drain
pump by pulling down on the ends to clear the
tabs.

– 31 –

(Continued Next Page)

To remove the drain pump:

6. Disconnect the drain pump wires.

Note: Water will remain in hoses even when the tub
appears empty. Use care to avoid water spills.
Disconnect

1. Disconnect power to the machine.
2. Remove the 4 Phillips-head screws (2 on each
side) that hold the back cover in place. Remove
the back cover.
3. Remove the thin plastic cover over the drain
pump by pulling down on the ends to clear the
tabs.

7. Remove the 2 Phillips-head screws that hold the
drain pump to the mounting plate. Remove the
drain pump.

4. Remove the drain hoses from the pump:
Note: The drain hoses are difficult to remove due to
a sealing compound used at the factory.
a. Squeeze each clamp and slide it back.
b. Carefully break each hose loose by inserting
a small flat-blade screwdriver under the
hose to break the seal.
c. Remove the hoses.

Caution: Care must to taken when reinstalling and
sealing the drain hoses to the outer tub to ensure
there is no water leakage.

Clamps

When installing, apply a thin coat of sealing
compound (part no. WH60X15) to the inner surface
of the drain hoses.
5. Remove the 2 Phillips-head screws that hold the
drain pump mounting plate to the washer floor.

Thermistor/ATC Control (Auto Temp)
•

The control uses a water temperature sensor
(thermistor) to regulate the wash water
temperature.

•

The thermistor has a negative temperature
coefficient (as temperature increases, resistance
decreases).

•

The thermistor is located in the bottom of the
outer tub under the wash basket.
Bottom View

Thermistor

– 32 –

(Continued Next Page)

To determine the temperature of the incoming
water, the washer control measures the difference
between the voltage sent and the voltage returned
from the water temperature sensor. The washer
control then makes temperature adjustments
accordingly.

Outer Tub and Suspension Assembly
The wash basket, outer tub, and motor are
suspended by four rod and spring assemblies. The
rod and spring assemblies are attached to each
corner of the washer cabinet. They extend down
and connect to the bottom of the outer tub.

The washer control should maintain the water
temperature in the tub within +/- 5°F (3°C) by
opening or closing the hot and cold water valves.

Suspension Rod

The thermistor has an approximate resistance value
of 121K Ω at 70°F (21°C).
Approximate resistance values at:
•

63F° (16C°) Cold water-130.8K Ω

•

80F° (27C°) Warm Water- 87.4K Ω

•

112F° (40C°) Hot Water- 41.3K Ω

•

140F° (49C°) Very Hot Water- 23.0K Ω

LETTERS
AX
BX
CX
NX
OX
PX

AUTO
TEMP

COLOR CODE
COLOR LETTERS
LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK

RX
SX
GX
VX
WX
YX

1 2

To remove the outer tub:

COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW

THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.

Resistance can be measured at the purple 2-pin
connector on the inverter board. Make sure to
unplug the connector to isolate the thermistor
before taking resistance readings. (See Inverter and
Main Board Pin Connectors.)

WARNING: The outer tub assembly is heavy and
requires two people to remove it from the washer
housing. Care should be taken when removing and
installing the outer tub assembly.
1. Remove the Top Cover.
2. Remove the drain hose from the outer tub:
Note: Water will remain in hoses even when the tub
appears empty. Use care to avoid water spills.
a. Squeeze the clamp and slide it back.
b. Carefully break the hose loose.
c. Remove the hose.
3. Lift the outer tub up and disengage the
suspension rod assemblies from each corner of
the outer tub.

To remove the thermistor:
1. Remove the 4 Phillips-head screws (2 on each
side) that hold the back cover in place. Remove
the back cover.
2. Disconnect the wiring connector at the
thermistor.
3. Remove the 2 Phillips-head screws that hold
the thermistor to the bottom of the outer tub.
Remove the thermistor.

Suspension Rod

4. Pull the outer tub assembly out of the washer
cabinet.
Caution: Care must to taken when reinstalling and
sealing the drain hoses to the outer tub to ensure
there is no water leakage.

– 33 –

Hi-Limit Thermostat

Heating Element

The outer tub is protected from over heating from
the heating element by a hi-limit thermostat. The
hi-limit thermostat is located on the bottom of
the outer tub. It is held in place by 4 Phillips-head
screws.

•

The heating element is located above the drain
at the bottom of the outer tub.

•

The Heating element is held in place by a
compressed rubber gasket.

•

When the 10-mm hex nut is tightened, it
squeezes the rubber gasket between the 2
mounting plates to seal the opening of the tub.

•

The hex nut is set from the factory at 43.4 in. lbs
of torque.

Bottom View

Heating Element

10-mm Hex Nut

Heating Element Specifications
•
•
•
•

120 VAC
1200 Watts
9.0 Amps
12.5 Ω

The heating element is used on 2 cycles, the SUPER
CLEAN cycle and the WHITES cycle. The SUPER
CLEAN cycle is 3 hours long. The cycle starts with
cold water, then heats the same water to 112°F
(44.4°C).

•

The hi-limit thermostat is a safety device
that monitors the temperature of the heating
element.

•

The hi-limit thermostat is wired in series with
the heating element. If the hi-limit thermostat
reaches a temperature beyond its maximum
temperature rating, it will trip and disable the
heating function only.

•

Heating functions will be restored when the hilimit thermostat cools and resets.

•

The hi-limit thermostat has a trip temperature
of 185°F (85°C) +/- 5% and a reset temperature
of 86°F (30°C) +/- 5%.

The WHITES cycle starts with the available hot water
from the consumer’s hot water supply, then heats
the water to a maximum temperature of 140°F
(60°C).
The inverter board regulates the heating element
through information received from the thermistor/
ATC control.

– 34 –

To remove the heating element and hi-limit
thermostat:

2. Slide the element into the thermostat bracket
located inside the tub.

Note: The heating element must be removed before
removing the hi-limit thermostat.

3. Seat the heating element in the tub opening.
Front View of Bracket Shown Inside Tub

1. Remove 2 wires from the terminal ends of the
heating element.
2

Remove the three 8-mm hex-head screws
holding the heating element bracket in place .
Remove the bracket.

Bracket

Thermostat

3. Loosen the 10-mm hex-nut until the rubber
gasket is no longer compressed.
Heating Element Shown Mounted Inside Tub with
Wash Basket Removed

4. Grasp the heating element and pull it from the
tub.

Bracket

5. Remove the 4 Phillips-head screws that hold the
hi-limit thermostat in place. Remove the hi-limit
thermostat.

3. Use a torque wrench to tighten the 10-mm hex
nut to 43.4 in. lbs of torque.

To install the heating element and hi-limit
thermostat:

Torque Wrench

1. Install the hi-limit thermostat.
Note: Be sure the O-ring is in place on the
thermostat prior to installing the thermostat.

O-Ring

CAUTION: PROPER TORQUE MUST BE APPLIED TO
THE 10-MM HEX NUT TO ASSURE A PROPER SEAL.
UNDER TORQUING COULD CAUSE WATER LEAKAGE,
OVER TORQUING COULD CAUSE THE TUB TO CRACK.
4. Replace the heating element bracket using the
three 8-mm hex-head screws.

– 35 –

Troubleshooting the Heating Element
Heating Element Control Board
Ground
RD3

120 VAC Input
from RF Choke

WH3

2 1
4 3

WH4
DC Control
Voltages from
Inverter Board

Fuse
120 VAC Output
to Inverter
Board
RED3

Heating Element

Hi-Limit Thermostat

Water is not heating during the WHITES or SUPER CLEAN cycle.

Is there 120 VAC at the heating element
connector on the heating element control
board ?

Yes

Note: If the consumer’s hot
water supply is above 140°F
(60°C), the heating element
will not come on at the start
of the WHITES cycle.
Unplug the washer and check for
12.5 Ω of resistance on the heating
element. Check for an open hilimit thermostat. Check wiring
connections.

Check DC voltage on the heating
element control board at connector
WH4. Is there approximately 13
VDC between the following 4 wire
combinations?
• Blue & Brown
• Blue & Yellow
• White & Brown
• White & Yellow

Yes
Replace the heating element control board.

– 36 –

Test the inverter. (See Testing the
Inverter.) Check the temperature
sensor thermistor. Check wiring
connections.

MOTOR

•

The motor speed and torque varies when the
pulse width modulated voltage from the inverter
changes frequency.
The motor turns in the opposite direction when
the inverter reverses electrical polarity to the
motor.

Blue to red - 8 Ω

•

Red to yellow - 8 Ω

•

Blue to yellow - 8 Ω

Resistance can be measured at the yellow, 3-pin
connector on the inverter board or at the motor. (See
Inverter and Main Board Pin Connectors.)

ROTOR
Rotor

COIL

POWER

STATOR

PERMANENT MAGNET
HALL SENSOR ASSEMBLY
SHAFT
POWER

PERMANENT
MAGNET

HALL SENSOR

ROTOR

LETTERS
AX
BX
CX
NX
OX
PX

COLOR CODE
COLOR LETTERS
LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK

NX
RX
YX

RX
NX
YX

RX
SX
GX
VX
WX
YX

COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW

THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.

The washer motor has an approximate resistance
value of 8 Ω between any two of the three wires:
•

HALL
SENSOR

STATOR
ROTOR NUT

– 37 –

1 23

The motor assembly is composed of a coilwound stator, Hall sensor, and permanentmagnet rotor.

YX
CX

NX
RX
CX
YX

1 2 3 4

1
2
3

The washer has a direct-drive pulse-width
modulation motor that does not utilize a belt,
transmission, or mechanical brake.

•

NX
RX

1 2 3 4 5

•

4 5 2 3

Motor Assembly

To remove the rotor and stator:

Hall Sensor
•

The Hall effect sensor measures the motor rpm.

•

Four wires connect the Hall sensor to the
inverter board at the 4-pin dark blue connector.
(See Inverter and Main Board Pin Connectors.)

•

The Hall sensor measures approximately
9K Ω between the brown and blue wires and the
brown and red wires.

WARNING: The rotor is not grounded. Unplug the
washer before servicing to avoid electrical shock.
1. To access the motor, the washer must be placed
on its side. Place a towel or blanket on the
floor to prevent scratches to the surface of the
washer.

•

If the sensor has failed, the motor will not
operate.

2. Remove the 24-mm (15/16 in. SAE equivalent)
rotor nut with a socket or open end Crescent
wrench. (Rotate rotor nut counterclockwise to
remove.)

•

The Hall sensor is part of the stator assembly. It
is not available as a separate part.

Note: Use a rubber mallet if needed to tap the
wrench to break the nut free.

To check the Hall sensor voltage at the inverter:
•

Bottom View

Disconnect the Hall sensor plug from the
inverter board. Check voltage on pins 3 (brown)
and 4 (yellow) on the inverter board. There
should be approximately 12 VDC. If not, the
inverter board is faulty.

Rotor

Rotor Nut

Inverter Board

3. Pull the rotor away from the drive shaft.
4. Remove the six 10-mm hex-head screws that
hold the stator in place.
Note: Removal of the wiring guard (held in place by
one 10-mm hex-head screw) gives better access to
the motor connector.

To check voltage at the Hall sensor:
•

Measure between pins 1 (blue) and 4 (yellow)
and pins 2 (red) and 4 (yellow) with the Hall
sensor plugged into the inverter board. Rotate
the spin basket by hand. There should be
12-VDC pulses as the basket is rotated. If pulses
are present, the Hall sensor is good.

Stator

Wiring Guard

– 38 –

(Continued Next Page)

5. Disconnect the wiring to the stator and the Hall
sensor by carefully lifting the stator.

The infusor and basket are in the locked position
during the following cycles:

IMPORTANT: The motor connector and Hall sensor
connector are very fragile, handle with care.

•

Water Fill

•

Wet Load Sensing

•

Basket Wash

•

Centrifusion Wash

•

Spin

•

Spray Rinse

Stator Connecter

The infusor and the basket are in the unlocked
position during the following cycles:

Hall Sensor Connector

Note: When reassembling, be sure to put the motor
and Hall sensor wires back in the wiring guard away
from the motor.

Clutch Shifter Assembly

•

Dry Load Sensing

•

Infusor Wash

Clutch Operation
•

The clutch locks and unlocks the basket by
engaging teeth on the inside of the rotor with
teeth on the clutch coupler.

•

When the basket and infusor are in the locked
position, the clutch moves downward and
engages the rotor and clutch coupler teeth
allowing the basket to rotate with the infusor.

The clutch assembly locks or unlocks the basket
and infusor together, depending on the wash cycle
pattern. (See Basic Wash Cycle for a brief description
of wash cycles.)
•

•

The infusor is connected directly to the motor
shaft. Whenever the motor is rotating, the
infusor is rotating.

Rotor Teeth

The clutch only locks or unlocks the wash
basket.

When the washer first starts a cycle, the infusor
moves back and forth several times to make sure
the basket and infusor are in the unlocked position
before starting. This action is called “clutching” and
confirms that the clutch motor is in the unlocked
position.

Locked Position
Clutch Motor

Note: Wash cycle patterns vary depending on user
time adjustments, soil level adjustments, fabric
types, and wash-load weights.

– 39 –

Clutch Coupler

(Continued Next Page)

•

CLUTCH
MOTOR
& CAM

NX
WX
CX

NX
CX

Unlocked Position
Clutch Motor

LETTERS
AX
BX
CX
NX
OX
PX

Clutch Coupler

COLOR CODE
COLOR LETTERS
LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK

RX
SX
GX
VX
WX
YX

COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW

THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.

Diagnosing the Clutch Motor
•

Note: Disconnect power and unplug the clutch
motor connector at the inverter board.
•

The light blue connector on the inverter board
has the blue, white and brown wires that are
the clutch motor wires.

Locked Position

•

The inverter supplies 120 VAC to the clutch
motor through the brown and white wires when
the clutch motor changes position.

•

To check power from the inverter, program any
wash cycle and press START. If the clutch motor
was left in the locked mode there should be 120
VAC present for about 6 seconds on the brown
and white wires. If the clutch motor was left in
the unlocked mode, there should be 120 VAC for
about 6 seconds, then a pause with no voltage,
then 120 VAC again for about 6 seconds.

•

When the clutch arm is closest to the main
motor, the clutch is in the locked position and
the clutch switch is open (infinite resistance)
between the brown and blue wires.

Clutch Arm

•

The clutch motor has an approximate resistance
value of 2000 Ω. This can be measured
between the white and brown wires on the
inverter board. (See Inverter and Main Board Pin
Connectors.)
The rotation of the clutch motor causes an
internal switch to open or close. This can be
measured between the brown and blue wires on
the inverter board.

– 40 –

When the clutch arm is farthest away from
the main motor, the clutch is in the unlocked
position and the clutch switch is closed (0 Ω)
between the brown and blue wires.
Unlocked Position

Clutch Arm

1 2 3

When the basket and infusor are in the unlocked
position, the clutch moves upward, disengaging
the clutch coupler and rotor teeth, allowing the
infusor to rotate independently of the basket.

To remove the clutch shifter assembly:

Bearing Housing Assembly

1. Remove the rotor. (See Motor Assembly.)

To remove the bearing housing Assembly:

2. Remove the three Phillips-head screws from the
clutch coupler plate.

1. Remove the Motor Assembly and Clutch Shifter
Assembly.
2. Remove the Phillips-head screw that holds the
ground wire to the bearing housing. Remove
the 10-mm hex-head screws on the bearing
housing assembly.

3. Remove the clutch coupler assembly.
4. Disconnect the wiring connector from the clutch
motor.
5. Remove the two 10-mm hex-head screws that
hold the clutch motor in place. Remove the
clutch motor.
Ground

Disconnect

4. Remove the bearing housing assembly.

Note: When reassembling, be sure to put the motor
and Hall sensor wires back in the wiring guard away
from the motor.

– 41 –

Field Service Mode
3. Press and hold MY CYCLES and BACK
simultaneously for 3 seconds:

Overview
The washer control has a field service mode that
can be accessed by the service technician in order
to give critical information on the status of various
components of the washer. This mode will aid the
service technician in quickly identifying failed or
improper operation of components and systems.
The service mode does not use error codes to
identify problems. Instead, the LCD screen displays
a list of components or systems to be checked if a
problem is detected.

a. The control will display any recorded errors.
If no errors have been recorded, press EXIT
to return to the HOME screen.
Note: If the washer does not enter into service
mode, press the POWER key to turn the unit off.
Press the POWER key again to turn the power/
display back on. Repeat steps 2 and 3.

SERVICE MODE DIAGNOSTICS

To enter the service mode:
THERE ARE NO SERVICE PROBLEMS
DETECTED WITHTHIS UNIT.

Note: Once the service mode is entered, all
membrane keypanel buttons are disabled.
1. Press the POWER key to turn the washer on.

EXIT

a. If the washer is on and the HOME screen is
displayed, proceed to step 2. If the home
screen is not displayed, press HOME on the
keypanel.

b. If errors have been recorded, use the error
chart in the troubleshooting section for
proper diagnostic procedures.

TOUCH TO SELECT WASH CYCLE

COLOR

SERVICE MODE DIAGNOSTICS
WATER IS NOT DISPENSING INTO UNIT
PROPERLY.
CHECK WATER LINE CONNECTIONS,
WATER VALVES, AND DETERGENT
/ BLEACH / ADDITIVE DISPENSERS,
PRESSURE SENSOR SYSTEM.

GARMENT

REMEMBERTO ALWAYS UNPLUG UNIT
PRIORTO ANY SERVICING
BY

FABRIC

SPECIAL
CYCLES

STAIN
INSPECTOR

EXIT

c. A MORE icon will be displayed on the LCD
screen if additional problems have been
recorded. Press MORE to list additional
errors.

2. Press HELP. The main help screen is displayed.

SERVICE MODE DIAGNOSTICS
MACHINE
PREFERENCES

HOME SCREEN
HELP

WATER IS NOT DISPENSING INTO UNIT
PROPERLY.
CHECK WATER LINE CONNECTIONS,
WATER VALVES, AND DETERGENT
/ BLEACH / ADDITIVE DISPENSERS,
PRESSURE SENSOR SYSTEM.

TROUBLE SHOOTER

REMEMBERTO ALWAYS UNPLUG UNIT
PRIORTO ANY SERVICING

EXIT

– 42 –

d. Use the BACK pad on the keypanel
membrane to scroll back through the list.
If MORE is not displayed, then there are no
additional errors.

List of self diagnostic checks:
• Lid
• Touch Screen

5. If errors have been recorded, the following steps
MUST be performed.

• Beeper
• Keypanel Buttons

a. Make a note of the listed errors. Press EXIT,
the screen prompts you to unplug the
washer before servicing.

• Sensors
• Water System
• Drive System

SERVICE MODE DIAGNOSTICS

• Serial Communication Link

ATTENTION
IN ORDER TO EXIT THE SERVICE MODE
THE UNIT MUST BE UNPLUGGED AND
SERVICED. THE UNIT WILL
AUTOMATICALLY RUN A SETUP POUTINE
AND SELF-DIAGNOSTICS UPON BEING
PLUGGED BACK IN.

d. When all errors have been corrected
and the setup/self diagnostic mode has
been completed, the washer displays the
following screen.

IMPORTANT: You must press EXIT and unplug the
washing machine to clear all error messages and
to activate the setup mode program. Pressing EXIT
without unplugging the washing machine will not
clear the error codes.

YOUR WASHER IS NOW
READY FOR YOUR USE.
PLEASE READ YOUR
USER'S MANUAL PRIOR
TO OPERATION.

b. Disconnect power and make necessary
repairs.
c. After the problem has been identified in
service mode and repairs have been made,
the unit prompts the service technician
to run a setup/self diagnostic check. The
self diagnostic check consists of a series
of system tests to ensure the washer is
operating correctly. Follow the on-screen
instructions.

e. Press OK to return the washer to normal
operation.
IMPORTANT: Always disconnect power, reconnect
power, and run the setup/self diagnostic mode
prior to leaving the house. If this process is not
completed and a power outage should occur,
the setup/self diagnostic mode screen will be
displayed for the customer. This may generate a
second service call when no problem exists.

CONGRATULATIONS ON THE
PURCHASE OF YOUR NEW GE
PROFILE WASHER!
A BRIEF SELF DIAGNOSTIC
WILL NOW BE RUN ON YOUR
WASHER. THIS MAY TAKE UP
TO 5 MINUTES

– 43 –

Factory Test Mode
The factory test mode allows the service technician
to make adjustments and run several important
tests on critical washer components.
1. Press the POWER pad to turn the washer on.
Press the HOME pad to ensure the home screen
is displayed.

5. The contrast screen is displayed. This test
shows screen resolution, which affects how
the washer’s graphics are displayed. Press the
START/STOP pad once to cycle through the
contrast screen (the black flips to the opposite
side).

TOUCH TO SELECT WASH CYCLE

BY GARMENT

COLOR

FABRIC

SPECIAL
CYCLES

STAIN
INSPECTOR

6. Press the START/STOP pad. The TEST LOAD
screen is displayed.
2. Press the HELP pad. The main help screen is
displayed.
TEST LOAD
TEST BRAKE RESISTOR

MACHINE
PREFERENCES

IPM TEMP
032
ATM TEMP
040
WATER TEMP
020

HOME SCREEN
HELP

CONTRAST

TROUBLESHOOTER

3. Press the HELP and START/STOP pads
simultaneously for 3 seconds. The Factory Test
Mode screen is displayed.

7. Using the TEST LOAD screen:
Note: Read this section completely before using the
TEST LOAD screen.
a. Press the START/STOP pad to scroll through
the test list.

4. Press TEST LOAD on the LCD screen.

SPIN CYCLE

CONTINOUS
SPIN

FILL/DRAIN/
SPIN

PROGRAM
CYCLE

SPIN/
BRAKE

LQC SPIN

TEST LOAD

LQC ALPHA

TEST LOAD

IPM TEMP
TEST BRAKE RESISTOR
032
TEST COLD VALVE
ATM TEMP
040
TEST HOT VALVE
WATER TEMP
TEST BLEACH VALVE
020
TEST SOFTNER VALVE
TEST SPECIAL ADDITIVE
WATER - LEVEL FREQUENCY CONTRAST
259
90
DRY LOAD SENSING DATA

124 002 140 002 237 003 122 003 067
139 047 038 038

TEST PUMP MOTOR

– 44 –

b. To stop the current test and move to the
next test, press the START/STOP pad.
c. Each test starts as soon as it is displayed
on the screen and each test will time out
after 5 minutes if the START/STOP pad is not
pressed again.
d. To exit the TEST LOAD screen, press START/
STOP to scroll down the test list until the
screen darkens. Press any pad on the
keypanel membrane and the HOME screen
is displayed.
e. Once a test has been started, previous tests
cannot be accessed again. To access the
TEST LOAD screen again, repeat steps 1
through 6.

•

TEST BLEACH VALVE - Energizes bleach valve.

•

TEST SOFTENER VALVE - Energizes softener
valve.

Important Note: A serial communication test
between the washer and dryer is activated when
the softener valve test starts. This test runs a self
diagnostic of the internal communications within
the main board and shows that the communication
part of the board is working correctly.
Should the test fail, the LCD screen displays COM
ERROR. This is displayed above the CONTRAST
90/180 box. Replace the main board if COM ERROR
is displayed. If the external communication cord is
unplugged, it will not show an error.
•

TEST SPECIAL ADDITIVE - Energizes special
additive valve.

Note: The lid can be open during all tests except for
the pump motor test.

•

WATER LEVEL FREQUENCY - Factory test only, no
value as a service test.

The IPM TEMP, ATM TEMP, and WATER TEMP tests
are activated as soon as the TEST LOAD screen
is displayed. All other tests will time out after 5
minutes.

•

DRY LOAD SENSING DATA - Factory test only, no
value as a service test.

•

TEST PUMP MOTOR - Energizes the drain pump.
(Washer lid should be closed.)

Factory Test Information

•

TEST BRAKE RESISTOR - The control measures
a voltage drop across the resistor. An error is
displayed if the resistor fails the test.

•

IPM TEMP - Displays the inverter board temp
in °C.

•

ATM TEMP - Displays the air temperature within
the inverter housing in °C.
Note: This temperature affects the LCD display.
If the temperature is below 30°F (-1°C), the LCD
backlight will not come on.

•

WATER TEMP - Displays the water temperature
in °C at the tub thermistor.

•

CONTRAST 90/180 - Displays current screen
resolution of 90 or 180. This can be changed by
pressing the CONTRAST box on the LCD screen.
180 - High Contrast (dark)
90 - Low Contrast (light)

•

TEST COLD VALVE - Energizes the cold water
valve.

•

TEST HOT VALVE - Energizes the hot water valve.

– 45 –

Control Quick Reference Chart

Wash Cycle
Mode

No Power

Demo
Mode
Power Up
(unit plugged in)

Cycle Started
Cycle Complete
Or Paused

Home & My Cycles
Buttons (3 secs)

Complete
Setup Mode
User
Interface
Mode

Home, Back, My Cycles, or
Help Buttons

Help Button
(other than Home Screen)

Help
Mode

Power & Start/Stop
Buttons (3 secs)

Help Button
(from Home Screen)
Back
Button

Home Screen Help
Button

Setup
Mode

Exit Button
(no error codes set)

Help Options
Screen

Exit Button
Power Cycled
(error codes set)

Field Service
Mode

My Cycles & Back
Buttons (3 secs)
Start/Stop & My Cycles
Buttons (3 secs)

Back
Troubleshooting
Button
Button
Start/Stop & Help
Buttons (3 secs)

Test
Mode

Any Mode

Troubleshooting
Mode

Power
Button

Standby
Mode

– 46 –

Factory Test
Mode

User Activity
Timeout
(5 min normally
or 1Hr when
Cycle Paused)

Any Mode
(except Wash Cycle
Mode)

Troubleshooting

Problem

Possible Cause and Repair

LCD display does not come on.

The backlight connection on the main board may
not be secure. Check the connection to make sure it
is secure. The LCD backlight does not function below
30°F (-1.1°C). Test the inverter (see Inverter).

Vertical lines on the LCD display when the washer is
turned on.

Re-seat LCD ribbon cable at connector CN6 on the
main board. If necessary, a piece of Scotch tape may
be added to the back of the ribbon. This additional
thickness will provide better contact for the ribbon
terminals.

TOUCH TO SELECT WASH CYCLE

BY GARMENT

COLOR

FABRIC

SPECIAL
CYCLES

STAIN
INSPECTOR

LCD screen too dark or too light as compared to LCD
dryer screen.

LCD refresh rate can be changed in Factory Test
Mode. (See Contrast setting.)

Replacement LCD screen too dark or too light. LCD
refresh rate is matched to inverter output at the
manufacturer.

Can occur when LCD screen is replaced. New LCD
screen must also be set to inverter output. Adjust
the refresh rate through the Factory Test Mode. (See
contrast setting.)

Touch screen pad activates an adjacent function
incorrectly, i.e. - Pressing one pad activates a
function of another pad.

The LCD display ribbon connection on the main board
may not be secure. Check the connection to make
sure it is secure.

Checkerboard pattern in MY CYCLES screen.

Electrostatic discharge on main board. Enter MY
CYCLES and press DELETE on the touch screen LCD,
this will clear the checkerboard pattern.

Scuff marks on the plastic backsplash or cover
(Platinum models).

Can be removed by appliance polish, part no.
WR97X216 or a high quality of automotive paste wax.

Motor will not rotate in Demo Mode (motor pulses).

On some models there is a software algorithm issue.
Add enough water to the tub so the pressure sensor
changes frequency.

“Frog” noise coming from inside the wash basket
when the washer is operating.

Pull out the infusor and check to see if the basket bolts
are rubbing on the bottom of the infusor. If so, use a
file and smooth out the rub spots on the bottom of the
infusor.

Water not shutting off at proper water level.

The outer air chamber hole could be blocked due
to flashing that was left during production on some
models. Remove the pressure sensor hose and make
sure the flashing is gone and/or ream out the hole.
Run Pressure Sensor Test (see Pressure Sensor).

– 47 –

(Continued Next Page)

– 48 –

#
*

#
$

&
#
)

# . " "

%% !" " "' ." ##"%&)
$ (%# ' ( "*" !"' "'
." &

""" -
'." ,,

$%
#

*% &

+% ,!

-% $$
!

$%
!!

*% ,!

&
))#

"
#

$%
!!

' $ (%#
/

*% ,!

!"' "' .") ' ." ,%% !"'

!" /%/ ". ,,) '*+ /"0 &

$.#$ /%/

!" " "' ." ##"%&)
$ (%# ' ( "*" !"' "'
."

""" -
'." ,, %%

' $ (%#

#(
!"' "' "'#" ) % *'*+

# $%* , *&

!" #$ $%&

– 49 –

" '

" #!

! " $!*%+
$

++*!"' %" ( "

!$%" ) "!&

)

,
&

" #

2 3

$!*%+

$!! !

" * ,
! "+"# ! '

%" ( " !$%" ) "!&

-)./(
#!

(

)

)%%# $!$!%&' %" ( "%%

."!
,"! % )! $!$!
"%%"- ! & "! ! $# $!$!%&' (
" ! "! *%("#
,"! % - ,"! /"%/

& !#0*%"0" / $!

!!
'
" $!! ! &+

!"% ++"

*, ,"! " !&! ,'

%(
%"
( )! $!$! -

!&!

$%## - ! *"!
,

$0$ #"%

$ %

!"# $!$!%&' %" (

!" )! (( ! *%("# !"# $!$!%&' %" (

!" &+ " $+$

– 50 –

"# # #$%%&'
% * &%+

1.) Wiring connections

2.) LCD display touchscreen

longer than 30 seconds.

Control sensed an LCD

1.) Wiring connections
or
2.) Lid switch
or
3.) Inverter board

1.) Wiring connections
The home position signal from
or
the clutch motor has not been
2.) Clutch motor
detected after three complete
or
revolutions of the clutch motor.
3.) Inverter board

Screen will display #% ! Screen will display !# & &#
& )#%#) "# # $&# The ##&, +' %( &) % *
washer will stop operation.
&%+

Screen will display #% ! Screen will display % $#% &#
& )#%#) "# # $&# The !%&% + &,,&, "# # (#
washer will stop operation.
+

Motor not
rotating
properly

Clutch

1) House supply voltage
or
2.) Wiring connections
or
3.) Motor
or
4.) Hall sensor
or
5.) Inverter board

Low voltage at main plug
or
Hall sensor indicates the
motor is not turning within
50% of the desired speed
or
Motor rotating in only one
direction
or
Basket not reaching desired
speed
or
Hall sensor indicates the
motor is turning 20% faster
than the desired speed

1.) Wiring connections
The washer did not detect the
or
Screen will display % # ) Screen will display !
Lid Switch
lid was closed within 5 minutes
2.) Lid switch
"#
#
)
"#%'

%%(
&)
Operation will stop until the washer
Stuck Open
of displaying "Please close the
or
detects the lid has been closed.
% * &%+
lid"
3.) Inverter board

An attempt has been made to
start a cycle after 3 or more
consecutive cycles without the
washer detecting the lid has
been opened.

%%( &) display touchscreen input for or

Screen will display !

Screen will display & # )
and if opening is detected, the screen will Screen will display !
Lid Switch
display % # ) Operation "# # ) "#%' %%( &)
Stuck Closed
will stop until the washer detects the lid
% * &%+
has been opened.

LCD Display No error displayed. Unit will continue to
Touchscreen operate normally.

– 51 –

! "

! $

%! &

' ! # "

&! ! "( ##

! &

#! $
! /

#! $

! "

) *
$

! $- !"# * ! $
+
" !#* , $ '$$$) *

!
#
"

"
' ( &! '$"$# &$ ! "$
$

& .

"$% $- "%#
#

! '! '
&

!"# $ %% &! !# '$ ""# %" ")% ($
&

$ ' (

! "#( # $

!"# $ %% &! !# '$ #&$) %&$ *+ !( ! "(

## "$% , "$

Schematic

– 52 –

Illustrated Parts
Note: Parts list is for reference only.

– 53 –

– 54 –

– 55 –

View No.
0001
0001
0001
0002
0003
0004
0005
0010
0010
0011
0012
0020
0021
0022
0024
0025
0026
0027
0030
0032
0034
0040
0041
0052
0060
0061
0062
0063
0064
0065
0068
0069
0070
0080
0090
0091
0092
0100
0110
0112
0113
0130
0140
0150
0151

Catalog Number
14-X025
31-15567
49-90221
WH16X10052
WH16X10053
WH16X10054
WH16X10055
WE19X10072
WH46X10098
WH46X10097
WH43X10026
WH44X10165
WH02X10151
WH43X10027
WH02X10143
WH44X10117
WH02X10144
WH02X10145
WH02X10152
WH01X10204
WE08X10058
WH01X10205
WH02X10146
WE08X10060
WH12X10281
WH45X10054
WH12X10282
WH46X10099
WH45X10055
WH45X10056
WH02X10147
WH16X10056
WH46X10101
WH23X10020
WH12X10244
WH41X10081
WH41X10082
WH44X10118
WH01X10206
WH19X10041
WH19X10040
WH19X10042
WH41X10083
WH47X10004
WH47X10005

Description
USE & CARE/INSTL DVD
MINI MANUAL
USE & CARE MANUAL
HANGER ASM, PIVOT
HANGER ASM, PIVOT
HANGER ASM, PIVOT
HANGER ASM, PIVOT
CONTROL PANEL ASM WH-RH
PANEL ASM, FRONT WH-LH
PANEL, BACK
CAP, PULSATOR
LID ASM WH
SCREW
PULSATOR ASM
SCREW TAPPING, TRUSS HD
COVER ASSEMBLY,TUB
LEG ASM - REAR
LEG ASM W/CAP
WASHER
CLAMP
CABLE ASM - 11 PIN-WHITE
NUT
WASHER
INTERNAL COMM CABLE
PWB/PCB) ASM - MAIN
BALANCE ASM
DISPLAY ASM - PWB/PCB
COVER, PROTECT
HUB, INNER TUB
TUB ASM - INNER
SCREW
SUSPENSION ASM
BACK COVER
PUMP ASM - DRAIN
LID SWITCH ASM
CONNECTOR - HOSE ASM
DRAIN HOSE ASM
TOP COVER WH
LID TRIM
HARNESS,PWB
HARNESS,MOTOR
POWER CORD ASM
DRAIN HOSE
DETERGENT BOX ASM
INSERT, DETERGENT BOX

– 56 –

Qty
1
1
1
1
1
1
1
1
1
1
1
1
1
1
8
1
2
1
1
2
1
1
1
1
1
1
1
1
1
1
8
4
1
1
1
1
1
1
1
1
1
1
1
1
1

View No.
0160
0160
0163
0170
0180
0182
0184
0186
0200
0201
0202
0205
0210
0215
0230
0240
0241
0275
0276
0290
0300
0305
0340
0345
0350
0360
0380
0390
0400
0410
0415
0420
0421
0423
0425
0430
0440
9996
9997
9998

Catalog Number
WH01X10223
WH01X10224
WE02X10060
WH39X10003
WH13X10017
WH41X10084
WH41X10085
WH41X10100
WH12X10247
WH41X10087
WH01X10208
WH39X10004
WH02X10149
WH39X10005
WH20X10024
WH19X10043
WH12X10283
WH41X10088
WH41X10089
WH41X10090
WH01X10209
WH02X10150
WH01X10210
WH01X10211
WH12X10249
WH44X10119
WH47X10007
WH01X10212
WH12X10250
WH01X10213
WH45X10063
WH12X10284
WH16X10070
WH19X10030
WH12X10285
WH44X10166
WH12X10286
WH02X10158
WH02X10159
WH02X10160

Description
HINGE LEFT
HINGE RIGHT
SCREW
MECH HSNG ASM - BEARING
VALVE ASM - INLET
PIPE
HOSE, INLET
HOSE,INLET
SENSOR SWITCH ASM
TUBE, PRESSURE S/W
RING, SNAP
STATOR ASM
BOLT
ROTOR ASM
MOTOR ASM
HARNESS,PWB
FILTER ASM -CIRC
HOSE, INLET
HOSE, INLET
GUIDE,WATER
NUT
WASHER
COUPLING ASM
COUPLING
THERMISTOR ASM
COVER, PROTECT
BOX, BLEACH
CLAMP
RESISTOR
BLEACH CAP
TUB,OUTER
HEATER ASSEMBLY
BRACKET, HEATER
CABLE ASM - BLUE
THERMOSTAT ASSEMBLY
COVER, PROTECT
PWB(PCB) ASM ,HEATER
SCREW PACK
SCREW PACK
SCREW PACK

– 57 –

Qty
1
1
6
1
1
1
1
1
1
1
1
1
6
1
1
1
1
1
1
1
1
1
1
1
1
1
1
4
1
1
1
1
1
1
1
1
1
1
1
1

Switching the Washer and Dryer Backsplashes

To switch the washer and dryer backsplashes:

Overview
When viewed from the front, the washer is shipped
for installation on the left and the dryer is shipped
for installation on the right. If the hose utility
connections are arranged so that the units must
be installed with the washer on the right and the
dryer on the left, the backsplashes of the washer
and dryer can be switched in order to maintain the
proper curved appearance.

1. Place a towel over the lid of the washer to
prevent scratches to the surface.
2. Remove the 2 Phillips-head screws from the
washer backsplash.
3. Rotate backsplash forward and lift off.
Screw

Screw

Rear of Washer

4. Remove the 2 Phillips-head screws holding
the backsplash to the rear cover. Remove the
backspash from the rear cover.
Tools Needed
Rear Cover

#2 Phillips-head
Screwdriver

Towel (2)

WARNING!
•

Make sure the washer and dryer are unplugged.

•

Turn both the home hot and cold-water valves
to the off position.

•

Turn the home gas shut-off valve to the OFF
position (for gas dryer models).

– 58 –

Screws

5. Disconnect the ribbon at the right of the washer
control board by pulling the connector at the
end of the ribbon off the metal pins.

8. Remove the 4 Phillips-head screws from the
dryer backsplash. Rotate backsplash forward
and lift off.

Note: Do not disconnect any other wires from
the washer control board.

Screws

Rear of Drye r

9. Disconnect the ribbon at the right of the dryer
control board by pulling the connector at the
end of the ribbon off the metal pins.
Note: Do not disconnect any other wires from
the dryer control board.

Rear of Washer

6. Remove the 4 Phillips-head screws holding the
washer control board to the backsplash, then
remove the control board and set it aside.

Screws

Rear of Dryer

10. Remove the 4 Phillips-head screws holding the
dryer control board to the backsplash.
11. Remove the dryer control board and set it aside.

Screws

7. Place a towel over the top surface of the dryer
to prevent scratches to the surface.
Screws

– 59 –

(Continued Next Page)

12. Place the backsplash from the dryer on top of
the washer and place the backsplash from the
washer on top of the dryer.

15. Place the gray wire from the serial port under
the strain relief of the new backsplash.

Strain Relief

16. Insert the tabs on the bottom front of the new
backsplash into the slots on the dryer and rotate
the backsplash into place.
13. Attach the dryer control board to the new
backsplash by replacing the 4 Phillips-head
screws removed from the dryer control board
earlier.
Screws

14. Connect the dryer control board to the new
backsplash by sliding the ribbon connector
on the new backsplash onto the metal pins on
the control board and pushing in. Make sure
the ribbon is not twisted before inserting the
connector.

17. Secure the new backsplash to the dryer using
the 4 Phillips-head screws removed earlier.

Screws

Rear of Drye r

– 60 –

18. Attach the washer control board to the new
backsplash by replacing the 4 Phillips-head
screws removed from the washer control board
earlier.

21. Place the gray wire from the serial port under
the strain relief of the new backsplash.

Strain Relief

22. Insert the tabs on the bottom front of the new
backsplash into the slots on the washer and
rotate the backsplash into place.

19. Connect the washer control board to the new
backsplash by sliding the ribbon connector
on the new backsplash onto the metal pins on
the control board and pushing in. Make sure
the ribbon is not twisted before inserting the
connector.

23. Secure the new backsplash to the washer using
the 2 Phillips-head screws removed earlier.

Screw

20. Secure the new washer backsplash to the rear
cover using the 2 Phillips-head screws removed
earlier.
Screws
Rear of Washer

24. Reconnect house utilities.
25. Plug the washer and dryer back in.

– 61 –

– 62 –

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XMP Toolkit                     : XMP toolkit 2.9.1-14, framework 1.6
About                           : uuid:32511a38-8907-4221-8a30-4ae7094d2bae
Producer                        : Acrobat Distiller 6.0.1 (Windows)
Modify Date                     : 2005:10:26 16:13:25-04:00
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Format                          : application/pdf
Title                           : untitled

EXIF Metadata provided by EXIF.tools

GE Washer Harmony WPGT9360 Ser Man 31 9133

Ge Washer - Harmony - Wpgt9360 - 31-9133 GE Washer - Harmony - WPGT9360 - 31-9133 GE Washer - Harmony - WPGT9360 - 31-9133 GE, Camco, Hotpoint, Mofat applianceservicesecretsmembership.com_manuals

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