GE Washer Harmony WPGT9360 Ser Man 31 9133

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GE Appliances

General Electric Company

Louisville, Kentucky 40225

31-9133

Harmony Washer

WPGT9360

Technical Service Guide

September 2005

GE Consumer & Industrial

– 2 –

IMPORTANT SAFETY NOTICE

The information in this service guide is intended for use by

individuals possessing adequate backgrounds of electrical,

electronic, and mechanical experience. Any attempt to repair a

major appliance may result in personal injury and property

damage. The manufacturer or seller cannot be responsible for the

interpretation of this information, nor can it assume any liability in

connection with its use.

WARNING

To avoid personal injury, disconnect power before servicing

this product. If electrical power is required for diagnosis or test

purposes, disconnect the power immediately after performing the

necessary checks.

RECONNECT ALL GROUNDING DEVICES

If grounding wires, screws, straps, clips, nuts, or washers used to

complete a path to ground are removed for service, they must be

returned to their original position and properly fastened.

GE Consumer & Industrial

Technical Service Guide

Copyright © 2005

All rights reserved. This service guide may not be reproduced in whole or in part

in any form without written permission from the General Electric Company.

– 3 –

Table of Contents

Backsplash .................................................................................................................... .......................................................23

Basic Wash Cycle .............................................................................................................................................................17

Bearing Housing Assembly ..........................................................................................................................................41

Brake Resistor .....................................................................................................................................................................26

Clutch Shifter Assembly .................................................................................................................................................39

Component Locator Views ...........................................................................................................................................20

Control Features ................................................................................................................................................................7

Control Quick Reference Chart ...................................................................................................................................46

Control System ..................................................................................................................................................................23

Drain Pump ..........................................................................................................................................................................31

Factory Test Mode ............................................................................................................................................................44

Field Service Mode ...........................................................................................................................................................42

General ..................................................................................................................................................................................6

Hall Sensor ...........................................................................................................................................................................38

Heating Element ................................................................................................................................................................34

Illustrated Parts .................................................................................................................................................................53

Inverter ..................................................................................................................................................................................24

Inverter and Main Board Pin Connectors ..............................................................................................................22

Main Control Board and Touch Screen LCD ........................................................................................................23

Membrane Keypanel .....................................................................................................................................................24

Motor Assembly ................................................................................................................................................................37

Nomenclature ....................................................................................................................................................................4

Operation Overview .........................................................................................................................................................17

Outer Tub and Suspension Assembly .....................................................................................................................33

Overview ...............................................................................................................................................................................6

Overview ...............................................................................................................................................................................42

Overview ...............................................................................................................................................................................58

Pressure Sensor (Water Level Switch) .....................................................................................................................27

Protective Cover ................................................................................................................................................................26

Sales Demo Mode .............................................................................................................................................................6

Schematic ............................................................................................................................................................................52

Switching the Washer and Dryer Backsplashes ................................................................................................58

Thermistor/ATC Control (Auto Temp) ........................................................................................................................32

Top Cover ..............................................................................................................................................................................29

Troubleshooting ................................................................................................................................................................47

Warranty ..............................................................................................................................................................................5

Washer Components ......................................................................................................................................................23

Wash Basket .......................................................................................................................................................................30

Wash Cycle Chart Example .........................................................................................................................................19

Water Valve Assembly ...................................................................................................................................................28

– 4 –

Capacity/Confi guration

L = Large S = Super Capacity Plus

X = Extra-Large K = Compact

G = Giant

Back Splash

Color

The fi rst two characters of the serial number

identify the month and year of manufacture.

Example: AH123456S = JAN, 2005

A - JAN 2005 - H

D - FEB 2004 - G

F - MAR 2003 - F

G - APR 2002 - D

H - MAY 2001 - A

L - JUN 2000 - Z

M - JUL 1999 - V

R - AUG 1998 - T

S - SEP 1997 - S

T - OCT 1996 - R

V - NOV 1995 - M

Z - DEC 1994 - L

Note: Model number and serial number are

located on rear of the backsplash.

• The technical sheet is located inside the

control panel.

Serial Number

W P G T 9 3 6 0 B 0 W W

Model Number

GE

Washer

Feature Pack

Common Brand Features

Exceptions:

H = Energy Star

P = Profi le™

N = Special

Control Platform

B = Buttons (Touch Pad)

T = Touch Screen

Number of Speed

Combinations

Body Color

Engr. Revision

Model Year

Designator

Voltage

0 = US Voltage

Number of Cycles

00 = Infi nite Electronic

Nomenclature

Nomenclature

The letter designat-

ing the year repeats

every 12 years.

Example:

T - 1974

T - 1986

T - 1998

– 5 –

Warranty

For The Period Of: We Will Replace:

One Year Any part of the washer which fails due to a defect in materials or workmanship. During this

From the date of the full one-year warranty, GE will also provide, free of charge, all labor and related service costs to

original purchase replace the defective part.

Second Year Any part of the washer which fails due to a defect in materials or workmanship. During this

From the date of the additional one-year limited warranty, you will be responsible for any labor or related service costs.

original purchase

Third through Fifth Year The suspension rod and spring assembly, and main electronic control board if any of these parts should

From the date of the fail due to a defect in materials or workmanship. GE will also replace the washer lid or cover if they

original purchase should rust under operating conditions. During this additional three-year limited warranty, you will be

responsible for any labor or related service costs.

Third through Tenth The direct drive motor and outer washer tub if any of these parts should fail due to a defect in materials

Year From the date of the or workmanship. During this additional eight-year limited warranty, you will be responsible for any

original purchase labor or related service costs.

Lifetime of Product The washer basket if it should fail due to a defect in materials or workmanship. During this product

From the date of the lifetime limited warranty, you will be responsible for any labor or related service costs.

original purchase

A

ll warranty service provided by our Factory Service Centers or

an authorized Customer Care®technician. To schedule service,

on-line, 24 hours a day, visit us at www.GEAppliances.com or

call 800.GE.CARES (800.432.2737).

■ Service trips to your home to teach you how to use the

product.

■Improper installation, delivery or maintenance.

■Failure of the product if it is abused, misused, or

used for other than the intended purpose or used

commercially.

■ Replacement of house fuses or resetting of circuit

breakers.

■ Damage to the product caused by accident, fire, floods

or acts of God.

■ Incidental or consequential damage caused by possible

defects with this appliance.

■ Damage caused after delivery.

What Is Not Covered:

This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the

USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home. Proof of the original purchase date is

needed to obtain service under the warranty.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific

legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult

your local or state consumer affairs office or your state’s Attorney General.

Warrantor: General Electric Company. Louisville, KY 40225

Note: The LCD screen is part of the main electronic board and under the 5 year part warranty. The inverter

board is covered by a 2 year part warranty.

– 6 –

General

The GE Profi le Harmony Washer is part of the GE

Profi le Harmony Clothes Care system utilizing the

latest developments in washing technology.

The Harmony Washer

does not use the typical

agitator found on

conventional washers.

Instead, the direct

drive motor, capable of

spinning at 1010 rpm,

and the 304 stainless

steel wash basket create

a centrifugal force that

pulls wash water through fabrics for a thorough

cleaning action. (See Operation Overview.)

Harmony Washers also utilize an automatic load

sensing system to determine load size and water

levels. The washer automatically fi lls the wash

basket with the appropriate amount of water

needed for optimal wash performance.

Other features include:

Communication Link to the Dryer - The washer

uses a serial cable to automatically inform the

dryer about the nature of the wash load, essentially

presetting the dryer controls so the user doesn’t

have to.

Auto-Balance Suspension - The washer is

programmed to correct out of balance situations.

(See Operation Overview.)

Flow-ThruTM Dispensers - Each of the four dispensers

is timed to release at the right time during the wash

cycle. Each reservoir is fl ushed with water to pre-

dilute the product before adding it to the washer.

This fl ushing action removes all product to help keep

the compartment clean and free fl owing.

Note: The bleach dispenser fi lls during the main

wash to dispense the bleach and refi lls during the

rinse cycle to fl ush any remaining bleach from the

reservoir.

Overview

Direct Drive Motor - The washer does not use a

transmission or mechanical brake. Direct drive

technology results in fewer moving parts for

smooth, quiet operation. (See Motor Assembly.)

InfusorTM Wash - The washer has specifi c cycles

that aid in mixing the detergent/water solution, and

dispersing the load evenly in the wash water. (See

Operation Overview).

LCD Touch Screen Display - All washer control

functions, cycles, troubleshooting, and fi eld service

diagnostics are accessed through a touch screen

display. The washer can also be powered up by

touching anywhere on the touch screen or any key

on the keypanel.

Centrifugal Wash - The washer uses a centrifugal

washing action to clean clothes instead of an

agitator. The basket spins, creating a strong fl ow of

water under the centrifugal force. As water passes

through the fabric, its natural cleansing action

washes away dirt without damaging or tangling the

fabric.

Plastic Top & Backsplash - The washer top and

backsplash have UV stabilizers to prevent yellowing

when exposed to sunlight.

Sales Demo Mode

Press HOME and MY CYCLES simultaneously for

three seconds to enter into the sales demonstration

mode.

This mode allows the user to view a wash cycle. The

Demo Mode will last approximately 11/2 minutes. To

exit the Demo Mode, press HOME and MY CYCLES

simultaneously for three seconds or disconnect the

power to the machine.

Harmony Clothes

Care System

START

DEMO LEARN

MORE TRY THE 

CONTROLS

The Washer Talks, The Dryer Listens

The Result is Better Clothes Care

– 7 –

Throughout this manual, features and appearances may vary from your model.

Control Features

P

O

W

E

R

M

Y

C

Y

C

L

E

S

B

A

C

K

H

E

L

P

START

STOP

H

O

M

E

Features of

the washer

control panel

1 POWER.Press to “wake up” the display.

If the display is active, press to put the washer

into standby mode. If there is no screen

activity for 5 minutes the display will turn off.

You may also press the Touch Screen or any

button to “wake up” the display.

NOTE: Pressing POWER does not

disconnect the appliance from the

power supply.

2 MY CYCLES.Press to use, create, rename,

modify or delete custom wash cycles.

3 BACK.Press to return to the previous screen.

4 TOUCH SCREEN.Press the graphics on the

interactive display to use the washer features.

Do not use sharp objects to press the

Touch Screen.

NOTE: If the washer is inactive for

5 minutes, the Touch Screen will go into

standby mode, and the display will be dark.

Press the Touch Screen or any button to

“wake up” the display.

5 HOME.Press to return to the “TOUCH

TO SELECT WASH CYCLE” screen

(Home Screen).

6 START/STOP.Press to start a wash cycle.

If the washer is running, pressing once will

pause the washer. Press again to restart the

wash cycle.

NOTE: If the washer is paused and the

cycle is not restarted within one hour, the

washer will enter standby mode and the

current wash cycle will be canceled.

7 HELP.Press to set machine preferences,

to find help using the Touch Screen or

to find troubleshooting tips for common

washer problems.

– 8 –

Quick Start

BY COLOR BY GARMENT

TOUCH TO SELECT WASH CYCLE

BY

FABRIC SPECIAL

CYCLES STAIN

INSPECTOR

SUMMARY SCREEN

0:50

TIMEOPTIONS

SOIL

NORMAL

WASH ACTION

CYCLE

COTTONS

TEMP

START

STOP

Home Screen

Getting

Started

If the Touch

Screen is dark,

press POWER

or the Touch

Screen to access

the wash cycles

menu.

Loosely load clothes no higher than the top

row of holes in the washer tub. Overloading

may reduce washer efficiency and possibly

increase wrinkling.

Add a low-sudsing, high-efficiency detergent.

Add diluted fabric softener, bleach or

pretreat additives as desired.

Select one of the five wash methods from

the Home Screen:

• Press BY COLOR to wash according to

fabric color.

• Press BY GARMENT to wash according

to clothing type.

• Press BY FABRICto wash according to

fabric type.

• Press SPECIAL CYCLES to wash non-

garment items, or to select a rinse and

spinor spin-only cycle.

• Press STAIN INSPECTOR to wash items

with specific types of stains.

After selecting a wash method, use the

Touch Screen to select a specific wash cycle

to match your load.

Change any of the automatic settings,

if desired, by pressing the Touch Screen

and following the on-screen instructions.

By changing the settings you can:

• Remove heavier soil.

• Change the water temperature.

• Change the wash action to Vigorous,

Normal, Delicate or Hand Wash.

• Set a Delay Start, Extended Spin, Presoak

or Extra Rinse, or change the End-of-Cycle

Signal volume.

• Adjust time settings.

Close the lid and press START.

The washer will not fill unless the lid is

closed.

After you press START, a Cycle Status screen

will appear to indicate what stage of the cycle

the washer is in and the time remaining in

the cycle.

– 9 –

Wash Cycles

Washing by

Color

If the Touch Screen is dark, press POWER or the Touch Screen to access the wash cycles menu.

The default cycle settings are based on standard load types. Always follow the fabric manufacturer’s

care label when laundering.

• Bright/Dark

Colors

• Light Colors

• Mixed Colors

• New Colors

• Whites

BY COLOR

Washing by

Garment

Type

• Athletic Wear

• Blouses

• Delicates

• Dress Shirts

• Easy Care

• Everyday

Wear/Casual

• Jackets/Coats

• Jeans

• Khakis

• Knits

• Lingerie

• Mixed Garments

• Play Clothes

• Sweaters

• Swimwear

• Underwear

• Silks (Washable)

BY GARMENT

Select By Color to wash loads sorted by color.*

COLOR CYCLES include:

Select By Garment to wash loads sorted by garment type.*

GARMENT CYCLES include:

Washing by

Fabric Type

• Blends

(on some models)

• Cottons

• Delicates

• Easy Care

(on some models)

• Knits

• Polyester

• Silks (Washable)

BY

FABRIC

Select By Fabric to wash loads sorted by fabric type.

FABRIC CYCLES include:

Washing

Using the

Special Cycles

• Blankets (Cotton)

• Blankets (Other)

• Comforter

• Energy-Plus

• Handwash

Woolite®HE

• Hosiery/Bras

(use mesh bag)

• Pet Bedding

(Washable)

• Quick Wash

• Rinse and Spin

• Sheets

• Sneakers

• Spin Only

• Super Clean

• Throw Rugs

(Washable)

• Towels

• Washable Wools

SPECIAL

CYCLES

Select SPECIAL CYCLES to wash loads of nongarment items or to

select a rinse and spin or spin-only cycle.

SPECIAL CYCLES include:

* After communication occurs from the washer to the dryer, the dryer may ask for additional

“FABRIC TYPE” information.

– 10 –

Stain Inspector

Washing

Using the

Stain

Inspector

The Stain Inspector provides pretreatment

tips and optimum washing for specific types

of stains.

You select the specific stain, fabric type and color,

and the washer creates the wash cycle for treating

the stain.

1Press STAIN INSPECTOR.

2Read and follow the instructions on the

Touch Screen before treating the fabric.

3Select FOOD/DAIRY/COOKINGfrom

the list of stain categories and select

CHOCOLATE from the list of stains.

You can find additional stain categories and

stains by pressing MORE in the lower right

corner of the Touch Screen.

4Press the HELP button to find pretreatment

information for the specific type of stain.

5Select COTTONS from the list of fabric

types, and select WHITES from the list

of colors.

6Fill the detergent tray with a low-sudsing,

high-efficiency liquid detergent such as

Tide®HE. Fill the Pretreat tray with

the proper pretreatment additive.

7Place the stained garment(s) in the washer

first; then add the rest of the load. For best

stain removal, only wash items with stains

matching your selection.

8Press START.

The washer will run a Pretreat presoak cycle

prior to the main wash cycle.

NOTE:For some stain cycles, the water

temperature for the presoak cycle may not be

the same as the water temperature for the main

wash cycle.

IMPORTANT: Check to make sure the stain

is completely removed before placing the

garment in the dryer.

STAIN

INSPECTOR

Example: Washing a chocolate-stained, white cotton shirt

OK

1) REFER TO FABRIC CARE LABEL FOR

INSTRUCTIONS. USE HELP FUNCTION

FOR ADDITIONAL STAIN TIPS

2) TEST STAIN REMOVAL TIPS ON HIDDEN

AREA OF FABRIC

3) DO NOT PUT STAINED ITEM INTO DRYER

(STAIN MAY BE SET INTO FABRIC)

BEFORE

TREATING

FABRIC

CHOCOLATE

- ADD AN ENZYME CONTAINING LAUNDRY

DETERGENT, LIKE LIQUID TIDE HE(R)

TO THE PRE-TREAT DISPENSER AND A

HIGH EFFICIENCY DETERGENT TO THE

DETERGENT DISPENSER.

MORE

CHOCOLATE

BABY FORMULA

COOKING OIL

BUTTER/

MARGARINE

ANIMAL FAT

FOOD/DAIRY/COOKING

Detergent Tray

PRETREAT

Tray

MORE

CHOCOLATE

BUTTER

MARGARINE

MAYONNAISE

SALAD

DRESSING

TOMATO-BASED

FOOD/DAIRY/COOKING

Appearance may vary.

or

– 11 –

Stain

Selections

Below is a listing of the stain selections available

on the washer Touch Screen. For additional

information on handling these types of stains,

visit the Tide®Stain Detective at

www.tide.com/staindetective.

Beverages

• Alcoholic beverages

• Coffee

• Fruit juice, Other

• Grape juice

• Hot chocolate

• Kool-Aid®

• Milk

• Soda, colored

• Tea

• Water

• Wine, white

• Wine, red

School/Office/Home

• Adhesive tape

• Ballpoint ink

• Crayon

• Fabric softener

• Glue (synthetic)

• Glue

(white/common)

• Mildew

• Paint (water-based)

• Paint (oil-based)

• Pencil mark

• Rubber cement

• Shoe polish

• Wite-Out®

Food/Dairy/Cooking

• Animal fat

• Baby formula

• Barbecue sauce

• Blueberry

• Butter/margarine

• Chocolate

• Cooking oil

• Cream/cheese sauce

• Egg

• Frozen

Popsicle®/JELL-O®

• Gravy

• Grease

• Maple syrup

• Mayonnaise

• Milk

• Mustard

• Pudding

• Salad dressing

• Soy sauce

• Tomato-based

• Vegetable oil

Heavy Oils/Grease

• Gasoline

• Motor oil/Lube

• Ointment/Salve

Outdoor

• Carbon

• Clay

• Dingy white socks

• Grass

• Mud/dirt

• Rust/iron

• Tree sap

Personal

• Baby stains

• Blood

• Medication, general

• Mouthwash

• Perspiration

• Urine/Feces

• Vomit

Cosmetics

• Chap Stick®

• Deodorant/

antiperspirant

• Lipstick

• Lotions

• Makeup (oil-based)

• Makeup (water-

based)

• Nail polish

Specialty Stains

• Adhesive tape

• Asphalt/tar

• Ballpoint ink

• Glue (synthetic)

• Pine sap (on some

models)

• Rubber cement

• Silly Putty®

• Tree sap (on some

models)

Waxes

• Candle wax

• Chap Stick®

• Crayon

Stain Selections (not all selections are available on all models)

– 12 –

Summary Screen

SUMMARY SCREEN

0:50

TIMEOPTIONS

SOIL

NORMAL

WASH ACTION

CYCLE

COTTONS

TEMP

About the

Summary

Screen

After selecting a wash cycle, the Summary Screen

displays the automatic settings for the cycle you have

chosen. You can adjust these by touching the screen

location for any of the settings shown.

If you change any of the automatic settings, you can save

the new settings as a custom “My Cycle” by pressing the

MY CYCLES button and choosing SAVE CURRENT

SETTINGS.

SOIL LEVEL

MORE SOIL

LESS SOIL

HEAVY

LIGHT

OK

Changing the

Soil Level

Changing the soil level increases or decreases the wash

time to remove different amounts of soil.

To change the soil level, touch SOIL on the Touch

Screen; then use the arrows to select more or less soil.

Press OK when you have reached the desired setting.

TEMPERATURE

HIGHER

LOWER

COLD

OK

Changing

the Wash

Temperature

Changing the temperature changes the wash and

presoak temperatures only. The final rinse will always

be a cold rinse.

Follow the fabric manufacturer’s care label when

selecting the wash temperature.

To change the wash temperature, touch the TEMP pad

on the Touch Screen; then use the arrows to select a

higher or lower temperature. Press OK when you have

reached the desired setting.

CAUTION:

On some cycles the

temperature can be set at VERY HOT. This setting

utilizes the washer’s internal heater which will extend the

wash time. When using the VERY HOT temperature

setting, do not put hands in the water.

WASH ACTION

NORMAL

VIGOROUS DELICATE

HAND

WASH

Changing the

Wash Action

Changing the wash action changes the wash and spin

speeds of the cycle.

Always follow the fabric manufacturer’s care label when

changing the wash action.

To change the wash action, touch WASH ACTION

on the Touch Screen; then select the desired setting.

Typically, slower spin speeds result in less water removed

from clothes.

Wash Action Wash Speed Spin Speed*

Normal Medium Fast

Vigorous Fast Fast

Delicate Slow Slow

Hand Wash** Extra Slow Extra Slow

* The slower the spin speed the less likely wrinkles

will be set in the clothes.

**Use a low-sudsing, high-efficiency, gentle liquid

detergent such as Woolite®HE.

– 13 –

OPTIONS

ADDITIVES

MIN

15

PRE

SOAK

DELAY

START HR

1

EXTENDED

SPIN

SIGNAL

EXTRA

RINSE

OK

About the

Wash Options

The Wash Options allow you to set options for the

current wash cycle only. After you have made all

desired changes, press OK.

Delay Start – Use to delay the start of your washer.

Press DELAY START to change the delay time.

Presoak – Soaks the clothes before beginning the

wash cycle. Press PRESOAK to change the soaking

time.

Additives – Appears ONLY AFTER a presoak has

been selected. Uses the contents of the Pretreat

dispenser tray for a presoak. When selected, the

washer will drain after the presoak and fill again for

the wash cycle. Press ADDITIVES to specify if you

will NOT be using a Pretreat additive or if you do

not want the washer to drain after presoak.

Extra Rinse – Adds an additional cold rinse to the

end of the wash cycle.

Signal – Alerts you that the cycle is complete. The

clothes should be removed when the beeper goes

off so wrinkles won’t set in. Touch SIGNAL to

select the volume or to turn the beeper off. The

new volume will be saved as the default setting.

Extended Spin – Increases the length of the spin

time to extract more water from your clothes.

NOTE:The water level will vary depending on the

load size and type. The washer uses adaptive filling

and load sensing to provide the appropriate water

level for effective and efficient wash performance

and energy usage.

NOTE:Water may not cover the top level of the

clothes. This is normal for high efficiency washers.

The water fill is optimized by the system for better

wash performance.

ADJUST TIME SETTINGS

EXTENDED SPIN

CYCLE TIME DELAY TIME

Adjusting the

Time Settings

You can adjust the length of the wash cycle by

changing the cycle time, adding a Delay Start

or adding an Extending Spin.

Cycle Time – Press CYCLE TIME; then use

the arrows to select more or less time.

Delay Time – Use to add a Delay Start to the

beginning of the wash cycle. Press DELAY

TIME; then set the DELAY START time in the

OPTIONS menu.

Extended Spin – Increases the length of the spin

time to extract more water from your clothes. Press

EXTENDED SPIN; then select EXTENDED SPIN

from the OPTIONS menu.

NOTE:After the wash cycle begins, you will not

be able to change the Cycle Time or Delay Time.

The washer will beep twice if you try to change

the times after the cycle begins.

YES NO

ARE YOU USING

PRESOAK ADDITIVES ?

Summary Screen

*Note: The Pre-Soak cycle can be set for 15

minutes, 30 minutes, 45 minutes, and 1 to 8

hours. To advance the pre-soak time, press

the PRE-SOAK key until the desired time is

reached. After the washer fills, it agitates

for 5 minutes. After 5 minutes it stops and

soaks for the set pre-soak time. After the pre-

soak times out, the washer drains and spins,

then refills for the remaining wash cycle.

*

– 14 –

My Cycles

About the

“My Cycles”

Feature

The “My Cycles” feature allows you to create,

store and reuse up to 6 custom cycles. Create

your own cycles from scratch, or adjust the

settings of a predefined wash cycle, then save

for one-touch recall.

Creating

and Using a

“My Cycle”

You can create “My Cycles” two ways, by either

modifying a predefined wash cycle or creating

a cycle from your own combination of settings

and options.

To build your own “My Cycle” from the

Home Screen:

1Press the MY CYCLES button.

2Select CREATE from the Touch Screen

menu.

3Choose whether you want to modify a

predefined cycle or create a new cycle.

4If you are modifying a predefined cycle,

select the wash cycle you wish to modify.

5Change any of the automatic settings and

select any options.

6Press SAVE on the Touch Screen.

7Using the keypad on the Touch Screen, type

the name of your “My Cycle” and press OK.

To begin using your new “My Cycle” right

away, select it from the Touch Screen menu

and press START.

To save a current cycle as a “My Cycle” from

the Summary Screen:

1After setting a wash cycle, or after a wash cycle

has just completed, press the MY CYCLES

button.

2Select SAVE CURRENT SETTINGSfrom

the Touch Screen menu.

3Using the keypad on the Touch Screen, type

the name of your “My Cycle” and press OK.

To begin using your new “My Cycle” right

away, select it from the Touch Screen menu

and press START.

To use a “My Cycle” from the Home Screen:

1Press the MY CYCLES button.

2Select USE from the Touch Screen menu.

3Select the cycle name from the Touch Screen

menu.

4Change any of the automatic settings and

select any options.

5Press START.

MY CYCLES

CREATE RENAME

USE MODIFY

DELETE SAVE CURRENT

SETTINGS

M

Y

C

Y

C

L

E

S

MY CYCLES

CREATE RENAME

USE MODIFY

DELETE

Modifying,

Renaming or

Deleting a

“My Cycle”

To modify the settings of a “My Cycle” from

the Home Screen:

1Press the MY CYCLES button.

2Select MODIFY from the Touch Screen

menu.

3Select the cycle name from the Touch Screen

menu.

4Change any of the automatic settings and

select any options.

5Press SAVE on the Touch Screen.

To delete a “My Cycle” from the Home Screen:

1Press the MY CYCLES button.

2Select DELETE from the Touch Screen

menu.

3Select the cycle name from the Touch Screen

menu.

4Choose YES to delete the cycle or CANCEL

to return to the list of “My Cycles.”

– 15 –

My Cycles

Consumer Help Screens

To rename a “My Cycle” from the

Home Screen:

1Press the MY CYCLES button.

2Select RENAME from the Touch Screen

menu.

3Select the cycle name from the Touch Screen

menu.

4Using the keypad on the Touch Screen, type

the name of your “My Cycle” and press OK.

TROUBLE SHOOTER

MACHINE

PREFERENCES HOME SCREEN

HELP

About the

Help Feature

Pressing the HELP button from the Home Screen

allows you to locate troubleshooting tips for

common washer problems, to find help with using

the Home Screen or to set machine preferences.

Pressing the HELP button while on any other

screen allows you to find additional information

on features found on that screen. Press HELP;

then touch any pad on the Touch Screen for an

explanation of that feature. To exit the feature,

press HELP once to return to the previous screen

or twice to exit Help.

TROUBLE SHOOTER

PRESS DESCRIPTION FOR POSSIBLE CAUSES

NO INFUSOR OR BASKET MOTION

MACHINE MOVES BEFORE WATER FILL

FILLING AND DRAINING AT THE SAME

TIME

SPORADIC FILL

NO FILL OR SLOW FILL

Using the

Troubleshooter

To locate Troubleshooting Tips for common

washer problems:

1Press the HELP button.

2On the Touch Screen, select TROUBLE

SHOOTER.

3On the Touch Screen, select the problem

description from the list. You can use the arrows

at the right of the screen to scroll up and down

through the list of additional problems.

4On the Touch Screen, select a possible cause

for the problem and follow the on-screen

instructions to find a solution.

Finding Help

Using the

Home Screen

Pressing the HELP button, then selecting HOME

SCREEN HELP allows you to find additional

information on features found on the Home

Screen. Touch any pad on the Touch Screen for

an explanation of that feature. To exit the feature,

press the BACKbutton.

– 16 –

Consumer Help Screens

The machine settings on the Help feature

allow you to control the volume of the button beep

and end-of-cycle signal, and turn the washer/dryer

communication feature on or off.

Button Beep

The button beep controls the volume of the beep that

is made when you press any of the buttons or the

Touch Screen.

To change the volume of the button beep:

1From the Home Screen, press the HELP button.

2Select MACHINE PREFERENCES from

the Touch Screen.

3Select BUTTON BEEP from the Touch Screen.

4Use the arrows to make the volume louder

or softer, or to turn the beep off.

5Select OK from the Touch Screen.

The new volume is now saved as the default setting.

Washer/Dryer Communication

Washer/Dryer communication allows your washer to

send cycle information to your dryer to create a dry

cycle that matches your wash load.

After the wash cycle is complete, communication

begins once either the washer or dryer Touch Screen

is activated or washer lid is up.

Once the information is sent, your dryer will create

the optimal dry cycle for your load.

If you have sorted your wash load by color or garment

and therefore selected color or garment on the

washer Touch Screen, upon transferring the

information to the dryer, the dryer will ask you to

select the fabric type. This is normal, and is done to

properly optimize drying time for the just-washed

load. After selecting the fabric type, the dryer display

screen will be shown. After reviewing, press START.

If the dryer display screen is off and you want to

use the “Washer Recommended Cycle” to dry your

clothes, touch the display screen on the dryer to

activate. You will have a “Washer Recommended

Cycle” button appear on your dryer Home Screen.

Push it for retrieving the recommended dryer cycle

for the just-washed load.

To turn the Washer/Dryer Communication feature on

or off:

1From the Home Screen, press the HELP button.

2Select MACHINE PREFERENCES from

the Touch Screen.

3Select WASHER/DRYER COMMUNICATION

from the Touch Screen.

4Touch the pad at the bottom of the Touch Screen

to select ON or OFF.

5Select OK from the Touch Screen.

End-of-Cycle Signal

The End-of-Cycle signal alerts you when the cycle is

complete.

To change the volume of the end-of-cycle signal:

1From the Home Screen, press the HELP button.

2Select MACHINE PREFERENCES from the

Touch Screen.

3Select END OF CYCLE SIGNAL from the Touch

Screen.

4Use the arrows to make the volume louder

or softer, or to turn the signal off.

5Select OK from the Touch Screen.

The new volume is now saved as the default setting.

Language

The language button allows the user to switch

between English and Spanish.

To change the language:

1From the Home Screen, press the HELP button.

2Select MACHINE

PREFERENCES/PREFERENCIAS DE LA

MÁQUINA from the Touch Screen.

3Select LANGUAGE/IDIOMA from the Touch

Screen.

4Select either ENGLISH or ESPANOL from the

Touch Screen.

5Select OK from the Touch Screen.

MACHINE PREFERENCES

LANGUAGE BUTTON BEEP

END OF CYCLE

SIGNAL WASHER/DRYER

COMMUNICATION

Setting the

Machine

Preferences

– 17 –

Operation Overview

Basic Wash Cycle

Note: See Component Locator Views for identifi cation

and location of washer components.

After a load is placed in the basket, the user selects

the appropriate wash cycle on the LCD touch screen

and presses START.

Cycle time and wash patterns will vary depending

on user time adjustments, soil level adjustments,

fabric type, and wash-load weight.

Dry Load Sensing

Before an initial fi ll, the infusor rotates the dry

clothes load. This rotation is controlled by the

inverter which measures the amount of time it

takes for the motor to coast to a stop. The larger

the clothes load, the less momentum the motor is

capable of generating, so the faster it will stop. The

infusor will rotate back and forth up to four times.

This information is used to determine the initial

water fi ll level.

Water Fill

The washer automatically fi lls to the proper

level based on the load sensing measurements.

Depending on the cycle chosen and the quantity

of clothes, there are 27 possible water levels. This

information is stored in memory for the fi nal rinse at

the end of the wash cycle. Water levels are matched

to load size using approximately one-third less

water than typical top load washers.

Note: The washer can use as little as 17.5 gallons of

water for small loads and has an average water use

of 27 gallons per load.

Wet Load Sensing

After the fi rst fi ll, the infusor and basket lock

together and rotate to measure the clothes load.

During this time, the motor momentum is measured

again. The washer compares this information to

the previous dry load sensing measurements and

determines if additional water is required.

Note: Dry load and wet load sensing are used on all

cycles except the following:

SNEAKERS

COMFORTERS

BLANKETS (OTHERS)

BLANKETS (COTTONS)

THROW RUGS (WASHABLE)

The SNEAKERS cycle defaults to the minimum water

level. BLANKETS, THROW RUGS and COMFORTERS

cycle default to the maximum water level.

Wash Water Temperature

During the fi ll, the washer monitors and regulates

wash water temperatures within 5°F (-15°C) of

the target temperature. This accuracy is achieved

using a thermistor, located in the outer tub, which

monitors the tub water temperature during the fi ll

cycle.

Based on information received from the thermistor,

the inverter controls the hot and cold inlet valves

to achieve the desired wash temperature. (See

Thermistor/ATC Control Auto Temp.)

Target Water Temperatures:

Very Hot - 140°F (60°C)

Hot - 112°F (44.5°C)

Warm - 80°F (26.5°C)

Cold - 63°F (17°C)

Tap Cold - Consumer’s incoming water

temperature.

During the fi ll, the basket slowly rotates in a

clockwise direction. This action mixes the detergent

and water to assure proper distribution and assure

the thermistor is reading an accurate basket water

temperature.

Basket Wash

The infusor and wash basket lock together and

rotate clockwise and then counterclockwise.

This action mixes the detergent and water while

distributing the clothes evenly in the wash water.

The basket wash speed is based on fabric type and

load size. Delicate fabrics are gently rotated while

heavier fabrics are rotated more vigorously.

– 18 –

As water passes through the fabric, its natural

cleansing action washes away dirt without

damaging or tangling the fabric.

Water

Current

Fabric Soil

Infusor Wash

Following the centrifusion wash cycle, the basket

and infusor unlock. The infusor rotates to evenly

distribute the wash load while continuing to clean.

The redistribution of fabrics helps ensure that the

lint and dirt do not become trapped.

Spin

The infusor and wash basket lock together. The

basket spins very slowly at fi rst. This allows dirty

wash water and lint to drain through the holes in the

bottom of the basket before a higher spin begins.

When the washer senses that the excess water has

drained, the wash basket accelerates to a higher

speed.

Spin speeds are adaptive to fabric type that is

selected by the user on the LCD touch screen. They

can be as slow as 350 rpm for hand-wash items

and up to 1010 rpm for heavier items. The spin is

designed to extract as much water and detergent as

possible without harming fabrics.

Note: During the spin cycle, excessive suds can

cause excessive torque on the motor. If the washer

detects this condition, it will run through the rinse,

drain, and spin cycle (up to three times) in an

attempt to eliminate the suds.

Note: The washer is programmed to correct out of

balance situations during spins. If the washer senses

an out of balance load, the spin is stopped. The

washer then refi lls to allow the infusor wash cycle to

redistribute the load before starting the spin again.

The washer attempts to rebalance the load three

times before optimizing the spin to a lower speed

where balance is sustainable.

Spray Rinse

The infusor and wash basket turn at a slow speed

while fresh, clean water is added to the wash load.

The spin cycle then drains this rinse water and

prepares the wash load for a fi nal rinse.

Final Rinse

The washer retrieves the information it gathered

for adaptive fi ll cycle and uses that information to

refi ll the washer for the fi nal rinse. Cold water enters

the basket through the fabric softener dispenser

to dilute the softener into the basket and rinse the

dispenser clean. The wash basket fi lls to the optimal

level and goes into a basket wash cycle where the

clothes and fabric softener are mixed thoroughly. A

fi nal spin fi nishes the cycle.

Note: All rinse cycles use cold water and the

Automatic Temperature Control (ATC) is not used.

The cold rinse is the same temperature as the

incoming cold water supply.

After several seconds of clockwise spinning, the

basket slows down and stops. The wash water pools

back into the wash basket. The wash basket starts

spinning in the counterclockwise direction creating

the same cleaning action. The washer will change

direction (up to four times) before going to the next

cycle.

Centrifusion Wash

The locked infusor and wash basket begin a

clockwise spin (fi gure 1). The speed of the spin is

customized to the load type and fabric type. As the

basket spins faster, it creates a strong fl ow of water

under the centrifugal force (fi gure 2).

– 19 –

Wash Cycle Chart Example

User Selection of Cycle

Dry Load Sensing

Water Fill

Wet Load Sensing

Wash Process

Spin and Drain*

Spray Rinse

Final Rinse

Centrifusion Wash

Infusor Wash

Spin and Drain

Spin and Drain

Basket Wash

Adjust Water Fill (only if needed)

Adjust Water Temp

*Spin Information

Maximum spin speeds will vary depending on the cycle:

Hand-wash 350 rpm

Delicate 500 rpm

Normal 1010 rpm

Vigorous 1010 rpm

• The Delicate cycle ramps up to maximum speed by fi rst

spinning at 400 rpm, pausing, then increasing speed to

500 rpm.

• Normal and Vigorous cycles ramp up to maximum

speed by fi rst spinning at 400 rpm, pausing, increasing

rpm to 750, pausing, then increasing speed to 1010

rpm.

– 20 –

Component Locator Views

Note: To operate the

washer with the lid

open, place a magnet

on the left front corner

of the top cover (in

front of the bleach

dispenser).

Bleach Water Reservoir

Infusor

Magnet

Tub Cover

304 Stainless Wash Basket

Additive Dispenser

Lid Switch

Balance Ring

Top Cover

Pressure Sensor

– 21 –

Note: Backsplashes are reversible. Left control backspash shown. See Switching the Washer and Dryer

Backsplashes for more information.

RF Choke

Inverter

Serial Communication LInk

Main Control Board

Brake Resistor

Water Inlet Ports

Pressure Sensor

Water Valve Assembly

Heating Element Control Board

Backsplash

Wiring Harness

Pressure Sensor Hose

Suspension Rod

Drain Pump

Heating Element

Motor

– 22 –

Inverter Board

Inverter and Main Board Pin Connectors

Main Board CON 1

Thermistor

Drain Pump

Washer Motor

Lid Switch Pressure Sensor

Ground Brake Resistor

Clutch Motor Power LED

Hall Sensor

Water Valve Assemly

120 VAC Input From Heating Element Control Board

Main Board CON 2

Heating Element Control Board

Heating Element

120 VAC Input from RF Choke

Fuse

Touch Screen

Inverter

LCD Display

LCD Backlight (>800 VDC)

Keypanel Membrane

Serial Communication Link

Main Board

WARNING: THE CONNECTOR AT THE LCD BACKLIGHT IS OVER 800 VDC. USE APPROPRIATE TYPE

VOLTMETER OR DAMAGE COULD RESULT.

Heating Element Control

Board

120 VAC Output to Inverter Board

Control Voltages

from Inverter

Board

– 23 –

Washer Components

2. Place a towel over the lid of the washer to

prevent scratches to the surface. Gently lift each

corner of the backsplash, then roll it forward so

it rests on top of the washer.

3. Disconnect the wiring to the keypanel. Remove

the backsplash.

Backsplash

The backsplash must be removed to access the

control system components.

To remove the backsplash:

1. Remove the 2 Phillips head screws that hold the

backsplash in place.

Control System

The washer control system consists of three main

components:

• Main control board and touch screen LCD

• Membrane keypanel

• Inverter

Caution: To prevent electrostatic discharge from

damaging any electronic components, use an ESD

wristband or touch a grounded metal surface before

servicing.

3. Remove the 4 Phillips head screws (2 on each

side) that hold the main control board and LCD

touch screen assembly in place. Remove the

assembly.

Main Control Board and Touch Screen LCD

The main control board and touch screen LCD

are attached to the backsplash as one unit. The

touch screen LCD and main control board are only

available as a complete assembly.

Important Note: The main control board and

touch screen of the WPG9360 washer are NOT

interchangeable with the main control board and

touchscreen of the WPG9350 washer.

To remove the main control board and LCD touch

screen assembly:

1. Remove the Backsplash.

2. Disconnect the ribbon at the right of the main

control board.

Note: Do not disconnect any other ribbons from the

main control board.

Disconnect Ribbon

Control Board

– 24 –

To access the inverter board, lift the inverter box up.

Press the tabs on the side and gently pry it open.

Inverter

The inverter board is enclosed in a protective

box that is mounted on the top cover under the

backsplash. The inverter is held in place by 2 Phillips

head screws.

The heating element control board is mounted to

the inverter box and is held in place by 2 Phillips

head screws.

Membrane Keypanel

The membrane keypanel is attached to the

backsplash and is only available as a complete

assembly.

When ordering a replacement backsplash, the

part must be ordered as left or right, depending on

installation.

The membrane keypanel is connected to the control

board by a ribbon cable.

Membrane Keypanel Test

To test the membrane keypanel, press the

appropriate pad and check for continuity (0 Ω)

between the following pins:

Pad Pins

Power 1 and 3

My Cycles 1 and 4

Back 2 and 3

Help 2 and 4

Home 1 and 7

Start/Stop 1 and 5

Note: The number (1) molded on the membrane

connector is not a pin reference number.

1

2

3

4

5

7

MEMBRANE

RIBBON

1

Press

Heating Element Control Board

Inverter

– 25 –

CON 2

Power LED

IC300

120 VAC Input From Heating Element Control Board

RF Choke

120 VAC to Heating

Element Control Board 120 VAC Input

Heating Element Control Board

Inverter Board

Ground

Pins Voltages

1 and 2 5 VDC

1 and 3 12 VDC

1 and 4 20 VDC

• After 5 minutes, if there is no additional

screen input, the washer shuts off and the

power LED shuts off. There is no voltage

on pins 1 and 3 and 1 and 4 at this time.

• If the washer operates through a cycle,

the inverter voltages at CON 2 are present

until the lid is opened.

• If the Power LED is lit and any of the three

voltages (5 VDC, 12 VDC, 20 VDC) at CON

2 are not present, the inverter should be

replaced.

Testing the Inverter

The inverter receives 120 VAC from the

heating element control board.

• The heating element control board

receives 120 VAC through the RF Choke.

• If 120 VAC is not present at the inverter,

check wall outlet, power cord, heating

element control board, and RF Choke.

• The RF Choke fi lters the line voltage. It is

replaced as an assembly

• Whenever the washer is plugged in, there

is 5 VDC at pins 1 and 2 on the dark blue

7-pin CON 2. (See Inverter Board photo.)

• When the washer is turned on by pressing

a membrane pad or touching the LCD

screen, the Power LED on the inverter

comes on.

• When the Power LED is on, the 12-VDC

power supply on the inverter board is

energized and the voltages listed below

listed are on CON 2:

•

CON 2

1234567

– 26 –

Protective Cover

The protective cover must be removed to access

the following components: water valve assembly,

pressure switch, brake resistor, and RF choke. The

protective cover is held in place by 3 Phillips- head

screws.

Brake Resistor

• The brake resistor absorbs energy from the

reversing of the motor during the brake cycle.

• The brake resistor only operates when the

washer is unplugged or the lid is lifted during a

cycle.

• Under normal operation, the tub coasts to a

stop at the end of a cycle.

• The approximate resistance value of the brake

resistor is 70 Ω.

• If the resistor is shorted, the motor will not start.

• If the resistor opens while the motor is spinning,

the inverter board can be damaged.

• Look for a burnt IC, labeled IC300, on the

inverter board. Both the resistor and inverter

board should be replaced if the IC300 is

damaged. (See Testing the Inverter photo.)

Protective Cover Brake Resistor

To remove the brake resistor:

1. Remove the 2 Phillips-head screws that hold the

brake resistor in place.

2. Disconnect the wiring to the brake resistor.

– 27 –

The frequency is monitored by the inverter which

turns off the water valves when the desired water

level is achieved.

Note: The water level will vary depending on the

load size, which is measured by the dry load and

wet load sensing cycles. This information is sent to

the inverter, which then determines the appropriate

water level.

Pressure Sensor Test

If the pressure sensor is not operating correctly,

perform the following test:

1. Set the wash cycle to SNEAKERS. This cycle

bypasses the load sensing feature and defaults

to the minimum water level.

2. Measure the water level from the center hub of

the infusor (it should be approximately 2 inches

deep in the tub).

3. Set the washer to COMFORTER. This cycle

bypasses the load sensing feature and defaults

to the maximum water level.

4. Measure the water level from the center hub of

the infusor (it should be approximately 11 inches

deep in the tub).

Note: Before disconnecting the hose from the

pressure sensor, be sure the water level is below the

bottom of the spin basket.

To remove the pressure sensor:

1. Remove the 2 Phillips-head screws that hold the

Backsplash in place.

2. Place a towel over the lid of the washer to

prevent scratches to the surface. Gently lift each

corner of the backsplash, then roll it forward so

it rests on top of the washer.

3. Remove the 3 Phillips-head screws that hold the

protective cover in place.

4. Disconnect wiring to the pressure sensor.

5. The pressure sensor is held in place by 3 tabs.

With a fl at-blade screwdriver, press the tabs

back and lift the water level switch up and out.

6. Disconnect the clear hose from the pressure

sensor.

Pressure Sensor (Water Level Switch)

The pressure sensor is connected by a clear hose to

an air reservoir near the bottom of the outer tub and

operates by a frequency (kHz) signal to the inverter

board.

LID

12

3

4

RX

VX

OX

NX

WX WX

WX

PRESSURE

S/W

213

The pressure sensor wires (purple, orange, and blue)

are connected at pins 1, 3, and 4 at the 4-pin red

connector on the inverter board. (See Inverter and

Main Board Pin Connectors).

The approximate resistance value of the transducer,

measured between the purple and orange wires, is

20 Ω.

• When the water level rises in the washer tub,

air is trapped in the reservoir. As the water level

rises, the air pressure in the reservoir increases.

• The pressure is translated into an electrical

signal (frequency) by the pressure sensor.

• The frequency will vary from approximately

27 kHz (empty tub) to 22 kHz (full tub).

• This frequency can be measured at the pressure

sensor between the purple and orange wires.

COLOR CODE

LETTERS COLOR COLOR

LETTERS

AX

BX

CX

NX

OX

PX

RX

SX

GX

VX

WX

YX

LT. BLUE

BLACK

BROWN

DK.BLUE

ORANGE

PINK

RED

GRAY

GREEN

PURPLE

WHITE

YELLOW

THE "X' INDICATES ONE SOLID COLOR-

NO TRACER. WIRES WITH TRACER SHOW

BOTH COLORS, EXAMPLE - WR IS WHITE

WITH RED TRACER.

Disconnect

Pressure Sensor

Clear Hose

– 28 –

Water Valve Assembly

The water valve consists of a valve body and 5

solenoid coils. It is only available as a complete

assembly. Each solenoid controls a specifi c water

function.

3. Note the placement of the wires, then

disconnect the wiring to the solenoid coils.

• Each coil on the water valve assembly has an

approximate resistance value of 30 Ω.

• The water valves receive power from the

inverter. They are connected to the 6-pin blue

connector on the inverter board. (See Inverter

and Main Board Pin Connectors.)

• When energized, there should be approximately

13 VDC at the appropriate coil.

4. Remove the 2 water inlet hoses:

a. Squeeze each clamp and slide it back.

b. Carefully break the hoses loose.

c. Remove the hoses.

5. Remove the 3 Phillips-head screws that hold the

water valve assembly in place and the 2 Phillips-

head screws that hold the water distribution

pipe in place.

BX

NX

AX WX AX WX PX

16

5

7

2

8

3

9

4

10

YX NX

OX

BX

CX

YX

NX

SX

NX

165

2

3

4

Inverter

HV

CV

Additive

Bleach

Softener

COLOR CODE

LETTERS COLOR COLOR

LETTERS

AX

BX

CX

NX

OX

PX

RX

SX

GX

VX

WX

YX

LT. BLUE

BLACK

BROWN

DK.BLUE

ORANGE

PINK

RED

GRAY

GREEN

PURPLE

WHITE

YELLOW

THE "X' INDICATES ONE SOLID COLOR-

NO TRACER. WIRES WITH TRACER SHOW

BOTH COLORS, EXAMPLE - WR IS WHITE

WITH RED TRACER.

To remove the water valve assembly:

1. Remove the Backsplash.

2. Remove the 3 Phillips-head screws that hold the

protective cover in place.

6. Remove the water valve assembly and

distribution pipe.

Note: The distribution pipe separates from the water

valve assembly as shown below.

Water Distribution Pipe

Water Valve Assembly

Bleach Softener Cold Water Additive Hot Water

Disconnect

Clamps

Inlet Hoses

– 29 –

Top Cover

The top cover is held in place by 2 Phillips-head

screws (located on the top, back of the washer) and

two front tabs.

To remove the top cover:

1. Remove the 2 Phillips-head screws that hold the

top cover in place.

2. Remove the 4 Phillips-head screws (2 on each

side) that hold the back cover in place. Remove

the back cover.

4. The main wiring harness is held in place by

plastic clips on the inside corner of the washer

cavity. Remove the wiring harness from the

holding clips.

5. Remove the Phillips-head screw that holds the

ground wire to the upper back cover.

3. Disconnect the pressure sensor hose from the

outer tub.

7. Lift the back of the top cover and slide it forward

to clear the front tabs. Remove the top cover.

6. Disconnect the four wiring harness connectors.

Disconnect

– 30 –

Wash Basket

Caution: If the basket is not free to rotate, damage

to the clutch coupler can occur. Ensure that the

washer is in the spin mode before removing the

wash basket. The wash basket will rotate freely

when it is in spin mode. Do not attempt to remove

the hub nut if the basket is not free to rotate.

To remove the wash basket:

1. Remove the Top Cover.

2. Remove the 8 Phillips-head screws that hold the

outer tub cover in place.

3. Place a fl at-head screwdriver in the slot under

the infusor cap and gently pry off.

4. Remove the 10-mm hex-head screw that holds

the infusor in place. Use a socket or Phillips head

screwdriver. (Turn the screw counterclockwise to

remove.)

Note: The 10-mm screw has a rubber O-ring.

5. Pull the infusor up and out.

WARNING: The inner edge can be sharp. Wear

Kevlar gloves or equivalent protection.

6. Remove the 37.5-mm (1-1/2” SAE equivalent)

hub-nut with a socket or Crescent wrench

(rotate hub-nut counterclockwise to remove).

7. Lift the wash basket up and out.

Infusor Cap

Infusor

Hub Nut

– 31 –

Drain Pump

• The drain pump consists of a 120-VAC, 60-Hz

motor, impeller, and impeller housing.

• The pump is capable of pumping to a stand-pipe

height of 8 ft. The maximum length of the drain

hose is 10 ft. (An accessory drain hose extension

is not available at this time.)

• The drain pump will operate independently

of other mechanical components and will

evacuate water at various times during the

cycle.

• The drain pump motor has an approximate

resistance value of 11 Ω.

• Pins 1 and 2 on the light blue 2-pin connector on

inverter board should measure 120 VAC when

drain pump is activated. (See Inverter and Main

Board Pin Connectors.)

4. Lift up the tab on the impeller housing with a

fl at-head screwdriver. When viewed from the

impeller housing end, rotate the motor in a

counterclockwise direction to remove.

5. Remove any foreign objects from the impeller

and impeller housing. Inspect the impeller for

any damage and replace the pump assembly if

necessary.

To clean the impeller and impeller housing:

WARNING: The drain pump bracket is not grounded.

Unplug the unit before servicing to avoid electric

shock.

Note: The impeller can be accessed for cleaning

without removing the drain hoses. Water will remain

in hoses even when the tub appears empty. Use

care to avoid water spills.

1. Disconnect power to the machine.

2. Remove the 4 Phillips-head screws (2 on each

side) that hold the back cover in place. Remove

the back cover.

3. Remove the thin plastic cover over the drain

pump by pulling down on the ends to clear the

tabs.

COLOR CODE

LETTERS COLOR COLOR

LETTERS

AX

BX

CX

NX

OX

PX

RX

SX

GX

VX

WX

YX

LT. BLUE

BLACK

BROWN

DK.BLUE

ORANGE

PINK

RED

GRAY

GREEN

PURPLE

WHITE

YELLOW

THE "X' INDICATES ONE SOLID COLOR-

NO TRACER. WIRES WITH TRACER SHOW

BOTH COLORS, EXAMPLE - WR IS WHITE

WITH RED TRACER.

12

NX

SX

AX

SX

DRAIN

PUMP

NX

NX

Motor

Drain Pump Cover

Impeller Housing

Tab

(Continued Next Page)

– 32 –

7. Remove the 2 Phillips-head screws that hold the

drain pump to the mounting plate. Remove the

drain pump.

5. Remove the 2 Phillips-head screws that hold the

drain pump mounting plate to the washer fl oor.

6. Disconnect the drain pump wires.To remove the drain pump:

Note: Water will remain in hoses even when the tub

appears empty. Use care to avoid water spills.

1. Disconnect power to the machine.

2. Remove the 4 Phillips-head screws (2 on each

side) that hold the back cover in place. Remove

the back cover.

3. Remove the thin plastic cover over the drain

pump by pulling down on the ends to clear the

tabs.

4. Remove the drain hoses from the pump:

Note: The drain hoses are diffi cult to remove due to

a sealing compound used at the factory.

a. Squeeze each clamp and slide it back.

b. Carefully break each hose loose by inserting

a small fl at-blade screwdriver under the

hose to break the seal.

c. Remove the hoses.

Caution: Care must to taken when reinstalling and

sealing the drain hoses to the outer tub to ensure

there is no water leakage.

When installing, apply a thin coat of sealing

compound (part no. WH60X15) to the inner surface

of the drain hoses.

Clamps

Disconnect

Thermistor/ATC Control (Auto Temp)

• The control uses a water temperature sensor

(thermistor) to regulate the wash water

temperature.

• The thermistor has a negative temperature

coeffi cient (as temperature increases, resistance

decreases).

• The thermistor is located in the bottom of the

outer tub under the wash basket.

Bottom View

Thermistor

(Continued Next Page)

– 33 –

Outer Tub and Suspension Assembly

The wash basket, outer tub, and motor are

suspended by four rod and spring assemblies. The

rod and spring assemblies are attached to each

corner of the washer cabinet. They extend down

and connect to the bottom of the outer tub.

Resistance can be measured at the purple 2-pin

connector on the inverter board. Make sure to

unplug the connector to isolate the thermistor

before taking resistance readings. (See Inverter and

Main Board Pin Connectors.)

To remove the thermistor:

1. Remove the 4 Phillips-head screws (2 on each

side) that hold the back cover in place. Remove

the back cover.

2. Disconnect the wiring connector at the

thermistor.

3. Remove the 2 Phillips-head screws that hold

the thermistor to the bottom of the outer tub.

Remove the thermistor.

12

61

WX NX

SX VX

WX

SX

AUTO

TEMP

To remove the outer tub:

WARNING: The outer tub assembly is heavy and

requires two people to remove it from the washer

housing. Care should be taken when removing and

installing the outer tub assembly.

1. Remove the

Top Cover.

2. Remove the drain hose from the outer tub:

Note: Water will remain in hoses even when the tub

appears empty. Use care to avoid water spills.

a. Squeeze the clamp and slide it back.

b. Carefully break the hose loose.

c. Remove the hose.

3. Lift the outer tub up and disengage the

suspension rod assemblies from each corner of

the outer tub.

To determine the temperature of the incoming

water, the washer control measures the difference

between the voltage sent and the voltage returned

from the water temperature sensor. The washer

control then makes temperature adjustments

accordingly.

The washer control should maintain the water

temperature in the tub within +/- 5°F (3°C) by

opening or closing the hot and cold water valves.

The thermistor has an approximate resistance value

of 121K Ω at 70°F (21°C).

Approximate resistance values at:

• 63F° (16C°) Cold water-130.8K Ω

• 80F° (27C°) Warm Water- 87.4K Ω

• 112F° (40C°) Hot Water- 41.3K Ω

• 140F° (49C°) Very Hot Water- 23.0K Ω

COLOR CODE

LETTERS COLOR COLOR

LETTERS

AX

BX

CX

NX

OX

PX

RX

SX

GX

VX

WX

YX

LT. BLUE

BLACK

BROWN

DK.BLUE

ORANGE

PINK

RED

GRAY

GREEN

PURPLE

WHITE

YELLOW

THE "X' INDICATES ONE SOLID COLOR-

NO TRACER. WIRES WITH TRACER SHOW

BOTH COLORS, EXAMPLE - WR IS WHITE

WITH RED TRACER.

Suspension Rod

4. Pull the outer tub assembly out of the washer

cabinet.

Caution: Care must to taken when reinstalling and

sealing the drain hoses to the outer tub to ensure

there is no water leakage.

Suspension Rod

– 34 –

Heating Element

The heating element is located above the drain

at the bottom of the outer tub.

The Heating element is held in place by a

compressed rubber gasket.

When the 10-mm hex nut is tightened, it

squeezes the rubber gasket between the 2

mounting plates to seal the opening of the tub.

The hex nut is set from the factory at 43.4 in. lbs

of torque.

•

•

•

•

Heating Element

Hi-Limit Thermostat

The outer tub is protected from over heating from

the heating element by a hi-limit thermostat. The

hi-limit thermostat is located on the bottom of

the outer tub. It is held in place by 4 Phillips-head

screws.

Bottom View

Heating Element Specifi cations

120 VAC

1200 Watts

9.0 Amps

9.0 Amps

12.5 Ω

The heating element is used on 2 cycles, the SUPER

CLEAN cycle and the WHITES cycle. The SUPER

CLEAN cycle is 3 hours long. The cycle starts with

cold water, then heats the same water to 112°F

(44.4°C).

The WHITES cycle starts with the available hot water

from the consumer’s hot water supply, then heats

the water to a maximum temperature of 140°F

(60°C).

The inverter board regulates the heating element

through information received from the thermistor/

ATC control.

•

•

•

•

The hi-limit thermostat is a safety device

that monitors the temperature of the heating

element.

The hi-limit thermostat is wired in series with

the heating element. If the hi-limit thermostat

reaches a temperature beyond its maximum

temperature rating, it will trip and disable the

heating function only.

Heating functions will be restored when the hi-

limit thermostat cools and resets.

The hi-limit thermostat has a trip temperature

of 185°F (85°C) +/- 5% and a reset temperature

of 86°F (30°C) +/- 5%.

•

•

•

•

10-mm Hex Nut

– 35 –

To install the heating element and hi-limit

thermostat:

1. Install the hi-limit thermostat.

Note: Be sure the O-ring is in place on the

thermostat prior to installing the thermostat.

Front View of Bracket Shown Inside Tub

Heating Element Shown Mounted Inside Tub with

Wash Basket Removed

3. Use a torque wrench to tighten the 10-mm hex

nut to 43.4 in. lbs of torque.

CAUTION: PROPER TORQUE MUST BE APPLIED TO

THE 10-MM HEX NUT TO ASSURE A PROPER SEAL.

UNDER TORQUING COULD CAUSE WATER LEAKAGE,

OVER TORQUING COULD CAUSE THE TUB TO CRACK.

4. Replace the heating element bracket using the

three 8-mm hex-head screws.

Bracket

Thermostat

Bracket

To remove the heating element and hi-limit

thermostat:

Note: The heating element must be removed before

removing the hi-limit thermostat.

1. Remove 2 wires from the terminal ends of the

heating element.

2 Remove the three 8-mm hex-head screws

holding the heating element bracket in place .

Remove the bracket.

3. Loosen the 10-mm hex-nut until the rubber

gasket is no longer compressed.

4. Grasp the heating element and pull it from the

tub.

Torque Wrench

O-Ring

5. Remove the 4 Phillips-head screws that hold the

hi-limit thermostat in place. Remove the hi-limit

thermostat.

2. Slide the element into the thermostat bracket

located inside the tub.

3. Seat the heating element in the tub opening.

– 36 –

Troubleshooting the Heating Element

Heating Element Control Board

120 VAC Input

from RF Choke

Fuse

Water is not heating during the WHITES or SUPER CLEAN cycle.

Is there 120 VAC at the heating element

connector on the heating element control

board ?

No

Unplug the washer and check for

12.5 Ω of resistance on the heating

element. Check for an open hi-

limit thermostat. Check wiring

connections.

Yes

Check DC voltage on the heating

element control board at connector

WH4. Is there approximately 13

VDC between the following 4 wire

combinations?

Blue & Brown

Blue & Yellow

White & Brown

White & Yellow

•

•

•

•

No Test the inverter. (See Testing the

Inverter.) Check the temperature

sensor thermistor. Check wiring

connections.

Yes

Replace the heating element control board.

120 VAC Output

to Inverter

Board

Ground

Heating Element

Hi-Limit Thermostat

W H 4

DC Control

Voltages from

Inverter Board

Note: If the consumer’s hot

water supply is above 140°F

(60°C), the heating element

will not come on at the start

of the WHITES cycle.

RD3

RED3

WH3

1

4

2

3

– 37 –

Motor Assembly

• The washer has a direct-drive pulse-width

modulation motor that does not utilize a belt,

transmission, or mechanical brake.

• The motor assembly is composed of a coil-

wound stator, Hall sensor, and permanent-

magnet rotor.

• The motor speed and torque varies when the

pulse width modulated voltage from the inverter

changes frequency.

• The motor turns in the opposite direction when

the inverter reverses electrical polarity to the

motor.

The washer motor has an approximate resistance

value of 8 Ω between any two of the three wires:

• Blue to red - 8 Ω

• Red to yellow - 8 Ω

• Blue to yellow - 8 Ω

Resistance can be measured at the yellow, 3-pin

connector on the inverter board or at the motor. (See

Inverter and Main Board Pin Connectors.)

COIL

STATOR

PERMANENT MAGNET

PERMANENT

MAGNET HALL SENSOR

POWER

ROTOR

SHAFT

STATOR

ROTOR NUT

RotorROTOR

POWER

HALL SENSOR ASSEMBLY

YX

NX

RX

YX

NX

RX

YX

NX

RX

YX

CX

4523

1234

12345

HALL

SENSOR

1

2

3

MOTOR

NX

RX

YX

CX

123

N

X

COLOR CODE

LETTERS COLOR COLOR

LETTERS

AX

BX

CX

NX

OX

PX

RX

SX

GX

VX

WX

YX

LT. BLUE

BLACK

BROWN

DK.BLUE

ORANGE

PINK

RED

GRAY

GREEN

PURPLE

WHITE

YELLOW

THE "X' INDICATES ONE SOLID COLOR-

NO TRACER. WIRES WITH TRACER SHOW

BOTH COLORS, EXAMPLE - WR IS WHITE

WITH RED TRACER.

– 38 –

3. Pull the rotor away from the drive shaft.

4. Remove the six 10-mm hex-head screws that

hold the stator in place.

Note: Removal of the wiring guard (held in place by

one 10-mm hex-head screw) gives better access to

the motor connector.

To remove the rotor and stator:

WARNING: The rotor is not grounded. Unplug the

washer before servicing to avoid electrical shock.

1. To access the motor, the washer must be placed

on its side. Place a towel or blanket on the

fl oor to prevent scratches to the surface of the

washer.

2. Remove the 24-mm (15/16 in. SAE equivalent)

rotor nut with a socket or open end Crescent

wrench. (Rotate rotor nut counterclockwise to

remove.)

Note: Use a rubber mallet if needed to tap the

wrench to break the nut free.

Hall Sensor

• The Hall effect sensor measures the motor rpm.

• Four wires connect the Hall sensor to the

inverter board at the 4-pin dark blue connector.

(See Inverter and Main Board Pin Connectors.)

• The Hall sensor measures approximately

9K Ω between the brown and blue wires and the

brown and red wires.

• If the sensor has failed, the motor will not

operate.

• The Hall sensor is part of the stator assembly. It

is not available as a separate part.

To check the Hall sensor voltage at the inverter:

• Disconnect the Hall sensor plug from the

inverter board. Check voltage on pins 3 (brown)

and 4 (yellow) on the inverter board. There

should be approximately 12 VDC. If not, the

inverter board is faulty.

To check voltage at the Hall sensor:

• Measure between pins 1 (blue) and 4 (yellow)

and pins 2 (red) and 4 (yellow) with the Hall

sensor plugged into the inverter board. Rotate

the spin basket by hand. There should be

12-VDC pulses as the basket is rotated. If pulses

are present, the Hall sensor is good.

3

1

4

2

(Continued Next Page)

Bottom View

Rotor Nut

Stator

Wiring Guard

Rotor

Inverter Board

– 39 –

5. Disconnect the wiring to the stator and the Hall

sensor by carefully lifting the stator.

IMPORTANT: The motor connector and Hall sensor

connector are very fragile, handle with care.

Note: When reassembling, be sure to put the motor

and Hall sensor wires back in the wiring guard away

from the motor.

The infusor and basket are in the locked position

during the following cycles:

• Water Fill

• Wet Load Sensing

• Basket Wash

• Centrifusion Wash

• Spin

• Spray Rinse

The infusor and the basket are in the unlocked

position during the following cycles:

• Dry Load Sensing

• Infusor Wash

Clutch Shifter Assembly

The clutch assembly locks or unlocks the basket

and infusor together, depending on the wash cycle

pattern. (See Basic Wash Cycle for a brief description

of wash cycles.)

• The infusor is connected directly to the motor

shaft. Whenever the motor is rotating, the

infusor is rotating.

• The clutch only locks or unlocks the wash

basket.

When the washer fi rst starts a cycle, the infusor

moves back and forth several times to make sure

the basket and infusor are in the unlocked position

before starting. This action is called “clutching” and

confi rms that the clutch motor is in the unlocked

position.

Note: Wash cycle patterns vary depending on user

time adjustments, soil level adjustments, fabric

types, and wash-load weights.

Clutch Operation

• The clutch locks and unlocks the basket by

engaging teeth on the inside of the rotor with

teeth on the clutch coupler.

• When the basket and infusor are in the locked

position, the clutch moves downward and

engages the rotor and clutch coupler teeth

allowing the basket to rotate with the infusor.

Locked Position

Rotor Teeth

Stator Connecter

Hall Sensor Connector

Clutch Coupler

Clutch Motor

(Continued Next Page)

– 40 –

Diagnosing the Clutch Motor

Note: Disconnect power and unplug the clutch

motor connector at the inverter board.

The light blue connector on the inverter board

has the blue, white and brown wires that are

the clutch motor wires.

The inverter supplies 120 VAC to the clutch

motor through the brown and white wires when

the clutch motor changes position.

To check power from the inverter, program any

wash cycle and press START. If the clutch motor

was left in the locked mode there should be 120

VAC present for about 6 seconds on the brown

and white wires. If the clutch motor was left in

the unlocked mode, there should be 120 VAC for

about 6 seconds, then a pause with no voltage,

then 120 VAC again for about 6 seconds.

• The clutch motor has an approximate resistance

value of 2000 Ω. This can be measured

between the white and brown wires on the

inverter board. (See Inverter and Main Board Pin

Connectors.)

• The rotation of the clutch motor causes an

internal switch to open or close. This can be

measured between the brown and blue wires on

the inverter board.

•

•

•

• When the basket and infusor are in the unlocked

position, the clutch moves upward, disengaging

the clutch coupler and rotor teeth, allowing the

infusor to rotate independently of the basket.

COLOR CODE

LETTERS COLOR COLOR

LETTERS

AX

BX

CX

NX

OX

PX

RX

SX

GX

VX

WX

YX

LT. BLUE

BLACK

BROWN

DK.BLUE

ORANGE

PINK

RED

GRAY

GREEN

PURPLE

WHITE

YELLOW

THE "X' INDICATES ONE SOLID COLOR-

NO TRACER. WIRES WITH TRACER SHOW

BOTH COLORS, EXAMPLE - WR IS WHITE

WITH RED TRACER.

NX

WX

CX

123

WX

NX

CX

CLUTCH

MOTOR

& CAM

Unlocked Position

When the clutch arm is closest to the main

motor, the clutch is in the locked position and

the clutch switch is open (infi nite resistance)

between the brown and blue wires.

•

When the clutch arm is farthest away from

the main motor, the clutch is in the unlocked

position and the clutch switch is closed (0 Ω)

between the brown and blue wires.

•

Clutch Arm

Unlocked Position

Locked Position

Clutch Arm

Clutch Motor

Clutch Coupler

– 41 –

Bearing Housing Assembly

To remove the bearing housing Assembly:

1. Remove the

Motor Assembly and Clutch Shifter

Assembly.

2. Remove the Phillips-head screw that holds the

ground wire to the bearing housing. Remove

the 10-mm hex-head screws on the bearing

housing assembly.

Note: When reassembling, be sure to put the motor

and Hall sensor wires back in the wiring guard away

from the motor.

3. Remove the clutch coupler assembly.

4. Disconnect the wiring connector from the clutch

motor.

5. Remove the two 10-mm hex-head screws that

hold the clutch motor in place. Remove the

clutch motor.

To remove the clutch shifter assembly:

1. Remove the rotor. (See Motor Assembly.)

2. Remove the three Phillips-head screws from the

clutch coupler plate.

4. Remove the bearing housing assembly.

Disconnect

Ground

– 42 –

3. Press and hold MY CYCLES and BACK

simultaneously for 3 seconds:

a. The control will display any recorded errors.

If no errors have been recorded, press EXIT

to return to the HOME screen.

Note: If the washer does not enter into service

mode, press the POWER key to turn the unit off.

Press the POWER key again to turn the power/

display back on. Repeat steps 2 and 3.

Field Service Mode

Overview

The washer control has a fi eld service mode that

can be accessed by the service technician in order

to give critical information on the status of various

components of the washer. This mode will aid the

service technician in quickly identifying failed or

improper operation of components and systems.

The service mode does not use error codes to

identify problems. Instead, the LCD screen displays

a list of components or systems to be checked if a

problem is detected.

To enter the service mode:

Note: Once the service mode is entered, all

membrane keypanel buttons are disabled.

1. Press the POWER key to turn the washer on.

a. If the washer is on and the HOME screen is

displayed, proceed to step 2. If the home

screen is not displayed, press HOME on the

keypanel.

TROUBLE SHOOTER

MACHINE

PREFERENCESHOME SCREEN

HELP

BY

COLOR

BY

GARMENT

TOUCH TO SELECT WASH CYCLE

BY

FABRIC SPECIAL

CYCLESSTAIN

INSPECTOR

2. Press HELP. The main help screen is displayed. c. A MORE icon will be displayed on the LCD

screen if additional problems have been

recorded. Press MORE to list additional

errors.

b. If errors have been recorded, use the error

chart in the troubleshooting section for

proper diagnostic procedures.

SERVICE MODE DIAGNOSTICS

THERE ARE NO SERVICE PROBLEMS

DETECTED WITH THIS UNIT.

EXIT

SERVICE MODE DIAGNOSTICS

WATER IS NOT DISPENSING INTO UNIT

PROPERLY.

CHECK WATER LINE CONNECTIONS,

WATER VALVES, AND DETERGENT

/ BLEACH / ADDITIVE DISPENSERS,

PRESSURE SENSOR SYSTEM.

REMEMBER TO ALWAYS UNPLUG UNIT

PRIOR TO ANY SERVICING

EXIT MORE

SERVICE MODE DIAGNOSTICS

WATER IS NOT DISPENSING INTO UNIT

PROPERLY.

CHECK WATER LINE CONNECTIONS,

WATER VALVES, AND DETERGENT

/ BLEACH / ADDITIVE DISPENSERS,

PRESSURE SENSOR SYSTEM.

REMEMBER TO ALWAYS UNPLUG UNIT

PRIOR TO ANY SERVICING

EXIT

– 43 –

SERVICE MODE DIAGNOSTICS

ATTENTION

IN ORDER TO EXIT THE SERVICE MODE

THE UNIT MUST BE UNPLUGGED AND

SERVICED. THE UNIT WILL

AUTOMATICALLY RUN A SETUP POUTINE

AND SELF-DIAGNOSTICS UPON BEING

PLUGGED BACK IN.

CONGRATULATIONS ON THE

PURCHASE OF YOUR NEW GE

PROFILE WASHER!

A BRIEF SELF DIAGNOSTIC

WILL NOW BE RUN ON YOUR

WASHER. THIS MAY TAKE UP

TO 5 MINUTES

OK

YOUR WASHER IS NOW

READY FOR YOUR USE.

PLEASE READ YOUR

USER'S MANUAL PRIOR

TO OPERATION.

OK

IMPORTANT: You must press EXIT and unplug the

washing machine to clear all error messages and

to activate the setup mode program. Pressing EXIT

without unplugging the washing machine will not

clear the error codes.

b. Disconnect power and make necessary

repairs.

c. After the problem has been identifi ed in

service mode and repairs have been made,

the unit prompts the service technician

to run a setup/self diagnostic check. The

self diagnostic check consists of a series

of system tests to ensure the washer is

operating correctly. Follow the on-screen

instructions.

List of self diagnostic checks:

• Lid

• Touch Screen

• Beeper

• Keypanel Buttons

• Sensors

• Water System

• Drive System

• Serial Communication Link

d. When all errors have been corrected

and the setup/self diagnostic mode has

been completed, the washer displays the

following screen.

d. Use the BACK pad on the keypanel

membrane to scroll back through the list.

If MORE is not displayed, then there are no

additional errors.

5. If errors have been recorded, the following steps

MUST be performed.

a. Make a note of the listed errors. Press EXIT,

the screen prompts you to unplug the

washer before servicing.

e. Press OK to return the washer to normal

operation.

IMPORTANT: Always disconnect power, reconnect

power, and run the setup/self diagnostic mode

prior to leaving the house. If this process is not

completed and a power outage should occur,

the setup/self diagnostic mode screen will be

displayed for the customer. This may generate a

second service call when no problem exists.

– 44 –

CONTRAST

90

TEST LOAD

TEST BRAKE RESISTOR

TEST COLD VALVE

TEST HOT VALVE

TEST BLEACH VALVE

TEST SOFTNER VALVE

TEST SPECIAL ADDITIVE

WATER - LEVEL FREQUENCY

DRY LOAD SENSING DATA

TEST PUMP MOTOR

IPM TEMP

ATM TEMP

WATER TEMP



032

040

020

259 

124 002 140 002 237 003 122 003 067

139 047 038 038

Factory Test Mode

The factory test mode allows the service technician

to make adjustments and run several important

tests on critical washer components.

1. Press the POWER pad to turn the washer on.

Press the HOME pad to ensure the home screen

is displayed.

MACHINE

PREFERENCES HOME SCREEN

HELP

TROUBLESHOOTER

2. Press the HELP pad. The main help screen is

displayed.

3. Press the HELP and START/STOP pads

simultaneously for 3 seconds. The Factory Test

Mode screen is displayed.

4. Press TEST LOAD on the LCD screen.

5. The contrast screen is displayed. This test

shows screen resolution, which affects how

the washer’s graphics are displayed. Press the

START/STOP pad once to cycle through the

contrast screen (the black fl ips to the opposite

side).

CONTRAST

90

TEST LOAD

TEST BRAKE RESISTOR IPM TEMP

ATM TEMP

WATER TEMP



032

040

020



6. Press the START/STOP pad. The TEST LOAD

screen is displayed.

7. Using the TEST LOAD screen:

Note: Read this section completely before using the

TEST LOAD screen.

a. Press the START/STOP pad to scroll through

the test list.

GARMENT

FABRIC SPECIAL

CYCLES

BY

BY

TOUCH TO SELECT WASH CYCLE

STAIN

INSPECTOR

COLOR

BY

TEST LOAD

SPIN/

BRAKE



SPIN

FILL/DRAIN/

SPIN CYCLE

LQC SPIN

LQC ALPHA

PROGRAM

CYCLE

CONTINOUS

SPIN

– 45 –

• TEST BLEACH VALVE - Energizes bleach valve.

TEST SOFTENER VALVE - Energizes softener

valve.

Important Note: A serial communication test

between the washer and dryer is activated when

the softener valve test starts. This test runs a self

diagnostic of the internal communications within

the main board and shows that the communication

part of the board is working correctly.

Should the test fail, the LCD screen displays COM

ERROR. This is displayed above the CONTRAST

90/180 box. Replace the main board if COM ERROR

is displayed. If the external communication cord is

unplugged, it will not show an error.

TEST SPECIAL ADDITIVE - Energizes special

additive valve.

• WATER LEVEL FREQUENCY - Factory test only, no

value as a service test.

• DRY LOAD SENSING DATA - Factory test only, no

value as a service test.

• TEST PUMP MOTOR - Energizes the drain pump.

(Washer lid should be closed.)

•

•

b. To stop the current test and move to the

next test, press the START/STOP pad.

c. Each test starts as soon as it is displayed

on the screen and each test will time out

after 5 minutes if the START/STOP pad is not

pressed again.

d. To exit the TEST LOAD screen, press START/

STOP to scroll down the test list until the

screen darkens. Press any pad on the

keypanel membrane and the HOME screen

is displayed.

e. Once a test has been started, previous tests

cannot be accessed again. To access the

TEST LOAD screen again, repeat steps 1

through 6.

Factory Test Information

Note: The lid can be open during all tests except for

the pump motor test.

The IPM TEMP, ATM TEMP, and WATER TEMP tests

are activated as soon as the TEST LOAD screen

is displayed. All other tests will time out after 5

minutes.

• TEST BRAKE RESISTOR - The control measures

a voltage drop across the resistor. An error is

displayed if the resistor fails the test.

• IPM TEMP - Displays the inverter board temp

in °C.

• ATM TEMP - Displays the air temperature within

the inverter housing in °C.

Note: This temperature affects the LCD display.

If the temperature is below 30°F (-1°C), the LCD

backlight will not come on.

• WATER TEMP - Displays the water temperature

in °C at the tub thermistor.

• CONTRAST 90/180 - Displays current screen

resolution of 90 or 180. This can be changed by

pressing the CONTRAST box on the LCD screen.

180 - High Contrast (dark)

90 - Low Contrast (light)

• TEST COLD VALVE - Energizes the cold water

valve.

• TEST HOT VALVE - Energizes the hot water valve.

– 46 –

Control Quick Reference Chart

User

Interface

Mode

Help

Mode

Help Options

Screen

Help Button

(from Home Screen)

Back

Button

Home Screen Help

Button

Help Button

(other than Home Screen)

Home, Back, My Cycles, or

Help Buttons

Demo

Mode

Wash Cycle

Mode

Test

Mode

Factory Test

Mode

Troubleshooting

Mode

Field Service

Mode

Standby

Mode

Setup

Mode

Power Up

(unit plugged in)

My Cycles & Back

Buttons (3 secs)

Exit Button

Power Cycled

(error codes set)

Complete

Setup Mode

Home & My Cycles

Buttons (3 secs)

Cycle Started

Cycle Complete

Or Paused

Start/Stop & My Cycles

Buttons (3 secs) Troubleshooting

Button

Start/Stop & Help

Buttons (3 secs)

Back

Button

Any Mode Power

Button

Any Mode

(except Wash Cycle

Mode)

User Activity

Timeout

(5 min normally

or 1Hr when

Cycle Paused)

Exit Button

(no error codes set)

Power & Start/Stop

Buttons (3 secs)

No Power

– 47 –

Troubleshooting

(Continued Next Page)

Problem Possible Cause and Repair

LCD display does not come on. The backlight connection on the main board may

not be secure. Check the connection to make sure it

is secure. The LCD backlight does not function below

30°F (-1.1°C). Test the inverter (see Inverter).

Vertical lines on the LCD display when the washer is

turned on.

GARMENT

FABRIC SPECIAL

CYCLES

BY

BY

TOUCH TO SELECT WASH CYCLE

STAIN

INSPECTOR

COLOR

BY

Re-seat LCD ribbon cable at connector CN6 on the

main board. If necessary, a piece of Scotch tape may

be added to the back of the ribbon. This additional

thickness will provide better contact for the ribbon

terminals.

LCD screen too dark or too light as compared to LCD

dryer screen. LCD refresh rate can be changed in Factory Test

Mode. (See Contrast setting.)

Replacement LCD screen too dark or too light. LCD

refresh rate is matched to inverter output at the

manufacturer.

Can occur when LCD screen is replaced. New LCD

screen must also be set to inverter output. Adjust

the refresh rate through the Factory Test Mode. (See

contrast setting.)

Touch screen pad activates an adjacent function

incorrectly, i.e. - Pressing one pad activates a

function of another pad.

The LCD display ribbon connection on the main board

may not be secure. Check the connection to make

sure it is secure.

Checkerboard pattern in MY CYCLES screen. Electrostatic discharge on main board. Enter MY

CYCLES and press DELETE on the touch screen LCD,

this will clear the checkerboard pattern.

Scuff marks on the plastic backsplash or cover

(Platinum models). Can be removed by appliance polish, part no.

WR97X216 or a high quality of automotive paste wax.

Motor will not rotate in Demo Mode (motor pulses). On some models there is a software algorithm issue.

Add enough water to the tub so the pressure sensor

changes frequency.

“Frog” noise coming from inside the wash basket

when the washer is operating. Pull out the infusor and check to see if the basket bolts

are rubbing on the bottom of the infusor. If so, use a

fi le and smooth out the rub spots on the bottom of the

infusor.

Water not shutting off at proper water level. The outer air chamber hole could be blocked due

to fl ashing that was left during production on some

models. Remove the pressure sensor hose and make

sure the fl ashing is gone and/or ream out the hole.

Run Pressure Sensor Test (see Pressure Sensor).

– 48 –

– 49 –

– 50 –

– 51 –

– 52 –

Schematic

– 53 –

Illustrated Parts

Note: Parts list is for reference only.

– 54 –

– 55 –

– 56 –

View No. Catalog Number Description Qty

0001 14-X025 USE & CARE/INSTL DVD 1

0001 31-15567 MINI MANUAL 1

0001 49-90221 USE & CARE MANUAL 1

0002 WH16X10052 HANGER ASM, PIVOT 1

0003 WH16X10053 HANGER ASM, PIVOT 1

0004 WH16X10054 HANGER ASM, PIVOT 1

0005 WH16X10055 HANGER ASM, PIVOT 1

0010 WE19X10072 CONTROL PANEL ASM WH-RH 1

0010 WH46X10098 PANEL ASM, FRONT WH-LH 1

0011 WH46X10097 PANEL, BACK 1

0012 WH43X10026 CAP, PULSATOR 1

0020 WH44X10165 LID ASM WH 1

0021 WH02X10151 SCREW 1

0022 WH43X10027 PULSATOR ASM 1

0024 WH02X10143 SCREW TAPPING, TRUSS HD 8

0025 WH44X10117 COVER ASSEMBLY,TUB 1

0026 WH02X10144 LEG ASM - REAR 2

0027 WH02X10145 LEG ASM W/CAP 1

0030 WH02X10152 WASHER 1

0032 WH01X10204 CLAMP 2

0034 WE08X10058 CABLE ASM - 11 PIN-WHITE 1

0040 WH01X10205 NUT 1

0041 WH02X10146 WASHER 1

0052 WE08X10060 INTERNAL COMM CABLE 1

0060 WH12X10281 PWB/PCB) ASM - MAIN 1

0061 WH45X10054 BALANCE ASM 1

0062 WH12X10282 DISPLAY ASM - PWB/PCB 1

0063 WH46X10099 COVER, PROTECT 1

0064 WH45X10055 HUB, INNER TUB 1

0065 WH45X10056 TUB ASM - INNER 1

0068 WH02X10147 SCREW 8

0069 WH16X10056 SUSPENSION ASM 4

0070 WH46X10101 BACK COVER 1

0080 WH23X10020 PUMP ASM - DRAIN 1

0090 WH12X10244 LID SWITCH ASM 1

0091 WH41X10081 CONNECTOR - HOSE ASM 1

0092 WH41X10082 DRAIN HOSE ASM 1

0100 WH44X10118 TOP COVER WH 1

0110 WH01X10206 LID TRIM 1

0112 WH19X10041 HARNESS,PWB 1

0113 WH19X10040 HARNESS,MOTOR 1

0130 WH19X10042 POWER CORD ASM 1

0140 WH41X10083 DRAIN HOSE 1

0150 WH47X10004 DETERGENT BOX ASM 1

0151 WH47X10005 INSERT, DETERGENT BOX 1

– 57 –

View No. Catalog Number Description Qty

0160 WH01X10223 HINGE LEFT 1

0160 WH01X10224 HINGE RIGHT 1

0163 WE02X10060 SCREW 6

0170 WH39X10003 MECH HSNG ASM - BEARING 1

0180 WH13X10017 VALVE ASM - INLET 1

0182 WH41X10084 PIPE 1

0184 WH41X10085 HOSE, INLET 1

0186 WH41X10100 HOSE,INLET 1

0200 WH12X10247 SENSOR SWITCH ASM 1

0201 WH41X10087 TUBE, PRESSURE S/W 1

0202 WH01X10208 RING, SNAP 1

0205 WH39X10004 STATOR ASM 1

0210 WH02X10149 BOLT 6

0215 WH39X10005 ROTOR ASM 1

0230 WH20X10024 MOTOR ASM 1

0240 WH19X10043 HARNESS,PWB 1

0241 WH12X10283 FILTER ASM -CIRC 1

0275 WH41X10088 HOSE, INLET 1

0276 WH41X10089 HOSE, INLET 1

0290 WH41X10090 GUIDE,WATER 1

0300 WH01X10209 NUT 1

0305 WH02X10150 WASHER 1

0340 WH01X10210 COUPLING ASM 1

0345 WH01X10211 COUPLING 1

0350 WH12X10249 THERMISTOR ASM 1

0360 WH44X10119 COVER, PROTECT 1

0380 WH47X10007 BOX, BLEACH 1

0390 WH01X10212 CLAMP 4

0400 WH12X10250 RESISTOR 1

0410 WH01X10213 BLEACH CAP 1

0415 WH45X10063 TUB,OUTER 1

0420 WH12X10284 HEATER ASSEMBLY 1

0421 WH16X10070 BRACKET, HEATER 1

0423 WH19X10030 CABLE ASM - BLUE 1

0425 WH12X10285 THERMOSTAT ASSEMBLY 1

0430 WH44X10166 COVER, PROTECT 1

0440 WH12X10286 PWB(PCB) ASM ,HEATER 1

9996 WH02X10158 SCREW PACK 1

9997 WH02X10159 SCREW PACK 1

9998 WH02X10160 SCREW PACK 1

– 58 –

Overview

When viewed from the front, the washer is shipped

for installation on the left and the dryer is shipped

for installation on the right. If the hose utility

connections are arranged so that the units must

be installed with the washer on the right and the

dryer on the left, the backsplashes of the washer

and dryer can be switched in order to maintain the

proper curved appearance.

To switch the washer and dryer backsplashes:

1. Place a towel over the lid of the washer to

prevent scratches to the surface.

2. Remove the 2 Phillips-head screws from the

washer backsplash.

3. Rotate backsplash forward and lift off.

Switching the Washer and Dryer Backsplashes

WARNING!

• Make sure the washer and dryer are unplugged.

• Turn both the home hot and cold-water valves

to the off position.

• Turn the home gas shut-off valve to the OFF

position (for gas dryer models).

Tools Needed

#2 Phillips-head

Screwdriver

Screw

Screw

Rear of Washer

Rear Cover Screws

4. Remove the 2 Phillips-head screws holding

the backsplash to the rear cover. Remove the

backspash from the rear cover.

Towel (2)

– 59 –

6. Remove the 4 Phillips-head screws holding the

washer control board to the backsplash, then

remove the control board and set it aside.

10. Remove the 4 Phillips-head screws holding the

dryer control board to the backsplash.

11. Remove the dryer control board and set it aside.

7. Place a towel over the top surface of the dryer

to prevent scratches to the surface.

9. Disconnect the ribbon at the right of the dryer

control board by pulling the connector at the

end of the ribbon off the metal pins.

Note: Do not disconnect any other wires from

the dryer control board.

Screws

Rear of Drye r

8. Remove the 4 Phillips-head screws from the

dryer backsplash. Rotate backsplash forward

and lift off.

5. Disconnect the ribbon at the right of the washer

control board by pulling the connector at the

end of the ribbon off the metal pins.

Note: Do not disconnect any other wires from

the washer control board.

Rear of Washer

Screws

Rear of Dryer

Screws

Screws

(Continued Next Page)

– 60 –

12. Place the backsplash from the dryer on top of

the washer and place the backsplash from the

washer on top of the dryer.

13. Attach the dryer control board to the new

backsplash by replacing the 4 Phillips-head

screws removed from the dryer control board

earlier.

14. Connect the dryer control board to the new

backsplash by sliding the ribbon connector

on the new backsplash onto the metal pins on

the control board and pushing in. Make sure

the ribbon is not twisted before inserting the

connector.

15. Place the gray wire from the serial port under

the strain relief of the new backsplash.

16. Insert the tabs on the bottom front of the new

backsplash into the slots on the dryer and rotate

the backsplash into place.

17. Secure the new backsplash to the dryer using

the 4 Phillips-head screws removed earlier.

Screws

Rear of Drye r

Screws

Strain Relief

– 61 –

18. Attach the washer control board to the new

backsplash by replacing the 4 Phillips-head

screws removed from the washer control board

earlier.

23. Secure the new backsplash to the washer using

the 2 Phillips-head screws removed earlier.

22. Insert the tabs on the bottom front of the new

backsplash into the slots on the washer and

rotate the backsplash into place.

21. Place the gray wire from the serial port under

the strain relief of the new backsplash.

Screw

Screw

Rear of Washer

24. Reconnect house utilities.

25. Plug the washer and dryer back in.

19. Connect the washer control board to the new

backsplash by sliding the ribbon connector

on the new backsplash onto the metal pins on

the control board and pushing in. Make sure

the ribbon is not twisted before inserting the

connector.

Strain Relief

Screws

20. Secure the new washer backsplash to the rear

cover using the 2 Phillips-head screws removed

earlier.

– 62 –