SF 073r2x Goodman Furnace Service Bulletin 2017

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Service Bulletin

Technical Services Department • 19001 Kermier Road • Waller, TX 77484

Main: 888.593.9988 • Service Fax: 713.316.5541

Amana® is a registered trademark of Maytag Corporation or its related companies and is used under license to

Goodman Company, L.P., Houston, TX. All rights reserved.

Page 1 of 2

SF-073 Rev.2

SUPERSEDES SF-073r1

DATE: November 10, 2017

TO: All Service and Parts Managers

SUBJECT: Furnace Control Board; flame sensed when no flame should be present

We have identified an issue with certain White Rodgers furnace ignition controls failing and reporting a 1

or 5 flash error code on non-communicating furnaces or an E4 error code on communicating furnaces.

These controls are used in all single stage, two stage and communicating models. Modulating and Hybrid

furnaces are not affected.

The flash code descriptions are: 5 flash (PCBBF134/136/140), flame sensed without gas valve and 1 flash

(PCBBF139), flame sensed when no flame should be present and E4 (PCBKF105) flame sensed when no

flame should be present. This is being caused by a component failure in the flame sense circuit and

prevents the furnace from being reset.

The White Rodgers furnace ignition controls affected are; PCB Part #’s PCBBF107/107S, PCBBF124S,

PCBBF134/134S, PCBBF136/136S, PCBBF139/139S/139SK, PCBBF140/140S and PCBKF105/105S

with a date code of 1734 through 1743 as circled in the picture in figure 1. Boards with a date code of

1733 and prior, or 1744 and later, are not affected.

Figure 1

The model prefixes that used these control boards are:

Single Stage Two Stage Communicating Models

ACSS9 GCSS9 DC92SS VDS80 ACEC96 GCEC96 DC96VE ACVC8 GCVC8 DC80VC

ADSS80

GDS8 DD80SS VMS80 AMEC96

GMEC96

DM96VE

ACVC96 GCVC96 DC96VC

GHS8 DM80SS

VMS81 AMVC8 GMVC8 DM80VC

AMS8 GMS8 DM92SS

VMSS96

AMVC96

GMVC96

DM96VC

AMSS9 GMSS9

VCSS96

SF-073 Rev. 2

Technical Services Department • 19001 Kermier Road • Waller, TX 77484

Main: 888.593.9988 • Service Fax: 713.316.5541

Amana® is a registered trademark of Maytag Corporation or its related companies and is used under license to

Goodman Company, L.P., Houston, TX. All rights reserved.

Page 2 of 2

Control boards with the suspect date codes were used in furnaces as listed above produced in September

and October. The furnace serial number prefixes affected are 1709xxxxxx and 1710xxxxxx. Note, not all

of the furnaces produced in this serial range will have control boards in the suspect range.

For the Communicating Models, the vast majority of 1709 serial number prefixes were produced with

boards prior to the affected date range.

We are requesting that all service inventory of the furnace

control boards listed above be inspected to determine if the

date code falls within the suspect range and that those

boards be quarantined and returned to Goodman for credit.

Contact your Goodman CSR for RMA requests. The date

code can be found on the box label as shown on the right

or on the label on the board.

We are also asking that the furnace models listed above be

inspected and if the control board date code is between

1734 and 1743 that these units also be quarantined.

Furnaces can be repaired with a replacement board not in the affected date range or returned for credit.

Contact your Goodman CSR for RMA requests. Your Goodman CSR can also provide a list of furnace

serial numbers with the affected boards to assist in inspecting inventory. This will eliminate the need to

open the furnace and check the label on the board.

The furnace models listed above shipped after October 31, 2017 have been inspected and are not

affected, these units can be identified by the Green dot on the traveler label.

The ignition control part numbers listed above shipped after October 31, 2017 with a date code on the box

or on the control of 1733 and prior or 1744 and later are not affected. Any controls you have in the affected

date range may be returned for credit, contact your CSR if returning these controls.

For units that have been installed Goodman will pay “Class A” labor for replacement of the control board

part numbers within the date code range listed above on products with serial number prefixes of 1709 and

1710.

For Distributors who wish to repair affected units in their inventory, Goodman will pay $40 per unit to

replace the board. Do not file claims through Warranty Express, you must complete the Dist Rework

Report Form provided, listing all units in inventory where the board has been replaced. We request that

this form be returned in digital format on the spreadsheet provided rather than scanned PDF’s, faxed or

handwritten copies. If desired we can provide a pre-populated spreadsheet with the models and serial

numbers that were shipped to a specific distributor location. Contact TechServices@goodmanmfg.com if

you prefer to have this pre-populated version.

Included with this bulletin are the recommended inventory repair procedures.

We are expecting all boards listed above within the affected date code range will require replacement.

Claims for installed units must be filed on Warranty Express as an Authorization type claim, using

Authorization Code number 8772. The claim for the part and labor should be filed as one claim, using

the Dealer’s account number.

Please consult the Warranty Department if you need assistance with this process. The claim will be paid

upon review by the Warranty Department. Warranty Claims will be approved for equipment that is still

covered under the terms of Standard Warranty. All claims for this project must be submitted by

December 31, 2018.

Please contact Technical Services at TechServices@goodmanmfg.com if you have any questions.