Hawthorne Gardening Dealer Quick Start
2018-08-22
: Pdf Hawthornegardening-Dealerquickstart HawthorneGardening-DealerQuickStart s
Open the PDF directly: View PDF 
.
Page Count: 71
| Download | |
| Open PDF In Browser | View PDF |
www.HawthorneGC.com Dealer Quick Start Guide Version 2.5 Updated: August 2018 Contents Dealer Login ................................................................................................................................................................7 Your First Login ......................................................................................................................................... 7 Forgotten Password ................................................................................................................................. 8 Manage Account Information .................................................................................................................. 9 User Management ......................................................................................................................................................9 Add New User ........................................................................................................................................... 9 Edit Permissions ..................................................................................................................................... 10 Deactivate a User ................................................................................................................................... 12 Logout ...................................................................................................................................................................... 13 News & Promotions................................................................................................................................................. 13 Retailer Locator ....................................................................................................................................................... 14 Warehouse & Stock ................................................................................................................................................. 18 For Which Warehouse Am I Seeing Stock? ............................................................................................ 18 Viewing Stock in Your Cart ..................................................................................................................... 19 Shopping .................................................................................................................................................................. 19 Shop by Type .......................................................................................................................................... 19 Shop by Product Category ...................................................................................................................... 20 Category Page ......................................................................................................................................... 21 Show ................................................................................................................................................................ 21 Sort By ............................................................................................................................................................. 21 Brand ............................................................................................................................................................... 21 Page Navigation ...................................................................................................................................... 22 Product Detail Page ................................................................................................................................ 22 Overview.......................................................................................................................................................... 22 Documents....................................................................................................................................................... 23 Specs ................................................................................................................................................................ 24 Part Family List ................................................................................................................................................ 25 Signature Parts, Sales, and Seconds ................................................................................................................ 25 Stop Sales......................................................................................................................................................... 26 Quick Order Entry ................................................................................................................................... 27 Manual Entry ................................................................................................................................................... 27 Bulk Entry......................................................................................................................................................... 28 Pricing ...................................................................................................................................................................... 29 Your Price ............................................................................................................................................... 29 Case Price ............................................................................................................................................... 29 Quantity Price Breaks ............................................................................................................................. 29 Price Updates with Quantity Update ..................................................................................................... 30 Dealer Wish List ....................................................................................................................................................... 30 Public Wish List ........................................................................................................................................................ 30 Add To Wish List ..................................................................................................................................... 30 View Wish list ......................................................................................................................................... 30 Delete Part .............................................................................................................................................. 31 Update Wish List..................................................................................................................................... 31 Print Wish List ......................................................................................................................................... 32 Email Wish List ........................................................................................................................................ 32 Shopping Cart .......................................................................................................................................................... 33 Add To Cart ............................................................................................................................................. 33 Add All To Cart ........................................................................................................................................ 33 Quick Add ............................................................................................................................................... 34 Adding Restricted Quantities to Cart...................................................................................................... 34 In Cart ..................................................................................................................................................... 34 View Cart ................................................................................................................................................ 35 Multiple Shopping Carts ......................................................................................................................... 35 Switching Between Carts ........................................................................................................................ 36 Update a Part.......................................................................................................................................... 36 Delete a Part ........................................................................................................................................... 37 Delete All Parts ....................................................................................................................................... 38 Move/Copy Part ..................................................................................................................................... 38 Move/Copy All Parts ............................................................................................................................... 38 PO Number and Order Notes ................................................................................................................. 39 Checkout .................................................................................................................................................................. 39 Step 1 – Shopping Cart ........................................................................................................................... 39 Address Selection ............................................................................................................................................ 39 Ship to Dealer Location ................................................................................................................................... 39 Ship to Customer Location .............................................................................................................................. 40 Add/Edit Customer Location ........................................................................................................................... 40 Pick up at Will Call ........................................................................................................................................... 41 Checkout .......................................................................................................................................................... 42 Step 2 – Review ...................................................................................................................................... 43 Step 3 – Order Confirmation .................................................................................................................. 44 Reports .................................................................................................................................................................... 44 Account Report ....................................................................................................................................... 44 Show Only Open .............................................................................................................................................. 44 Open Transactions ........................................................................................................................................... 45 Paid Transactions.................................................................................................................................... 45 Balance & Average Days to Pay ....................................................................................................................... 45 Invoice Report ........................................................................................................................................ 45 Order Report .......................................................................................................................................... 46 Order Tracking Report ............................................................................................................................ 47 Web Confirmation Report ...................................................................................................................... 47 RMA Report ............................................................................................................................................ 48 Column Information ........................................................................................................................................ 48 Invoice PDF ...................................................................................................................................................... 49 Back Order Management ........................................................................................................................................ 49 Add Back Order to Cart........................................................................................................................... 50 Request Back Order Notification Email .................................................................................................. 50 Cancel Back Order .................................................................................................................................. 51 Downloads ............................................................................................................................................................... 51 Data Files ................................................................................................................................................ 51 Images .................................................................................................................................................... 52 QuickBooks POS Bridge .......................................................................................................................... 52 Retail Graphics........................................................................................................................................ 53 Forms ...................................................................................................................................................... 53 Dealer Quick Start Guide ........................................................................................................................ 53 Part Documents/Media ........................................................................................................................................... 53 RMA Information ..................................................................................................................................................... 53 RMA Request .......................................................................................................................................... 54 Help.................................................................................................................................................................. 54 Contact Information ........................................................................................................................................ 55 Shipping From Information ............................................................................................................................. 55 Product Information ........................................................................................................................................ 58 Terms & Conditions ......................................................................................................................................... 60 Agreement ....................................................................................................................................................... 60 Comments ....................................................................................................................................................... 61 Submit RMA ..................................................................................................................................................... 61 RMA Statement ...................................................................................................................................... 61 More RMA Information .......................................................................................................................... 61 Online Payments ..................................................................................................................................................... 61 Step 1 – Select Credits to Apply.............................................................................................................. 62 Step 2 – Selecting Invoices to Pay .......................................................................................................... 62 Fully Paying an Invoice .................................................................................................................................... 63 Partially Paying an Invoice ............................................................................................................................... 63 Paying multiple Invoices .................................................................................................................................. 63 Step 3 – Balance Payment ...................................................................................................................... 64 Step 4 - Selecting Payment Type ............................................................................................................ 64 Check Payment ................................................................................................................................................ 64 Credit Card Payment ....................................................................................................................................... 66 Step 5 – Payment Receipt....................................................................................................................... 67 Tools ........................................................................................................................................................................ 68 Lighting Layout Tool ............................................................................................................................... 68 Power Usage Calculator.......................................................................................................................... 69 CO2 Flow Calculator ................................................................................................................................ 69 Titan Product Selector ............................................................................................................................ 70 Ideal Air BTU Calculator .......................................................................................................................... 71 iSunlight Mobile Application .................................................................................................................. 72 Soil Calculator ......................................................................................................................................... 73 Dealer Login Your First Login You will receive a welcome email once your Dealer Login has been created. Complete your account setup using the following steps: 1. Go to the following URL https://www.HawthorneGC.com/account/NewCustomer. 2. Enter the email address listed in the welcome email and select the Email Login Instructions button. 3. You will receive an email that looks like the following. Select the Confirm Account link. 4. Enter your new password, following the password requirements. Then enter it again to confirm. Select Create password. 5. You will be redirected to the main login page. Type in your email address and password, then select Log in. Forgotten Password If you forget your password, select the Reset Password link from the login page. Follow steps 3-5 from the “Your First Login” section above. Manage Account Information You can also change your password under MY ACCOUNT-> Manage My Account. User Management If you are a Store Administrator, you can manage logins for your store under MY ACCOUNT-> Manage All Accounts. Add New User Add a new User by clicking the Add New User button at the bottom of the page. Enter the First Name, Last Name, and Email address of the new user. Select any permissions they should have. By default, a user can only view Manufacturer’s Suggested Retail pricing and will not be able to Checkout unless you grant them permission. Complete the form, then select Save. The user will be sent an email with instructions on setting their password. If the email address entered for a new user is already in use, an error message is displayed saying the account is already in use. Edit Permissions To edit permissions for a user, select Edit Permissions. By default, a user can only view Manufacturer’s Suggested Retail pricing and will not be able to Checkout unless you grant them permission. Choose the permissions you want for the user, then Save. Deactivate a User To deactivate a user, click on Edit User and then select the No button next to Active. This will prevent the user from logging into the site, but will retain any history (Orders, RMAs, etc.) related to the user. Select Save when finished. Logout To logout of your account, select MY ACCOUNT -> Log Off. News & Promotions After login the Recent Promotions and New Product Announcements section is displayed on the home page. This section contains documents relating to specials, promotions, pricing changes, or important news. Retailer Locator Authorized dealers can be found by using the link found under the Tools menu. Alternately, if you are logged out of your dealer account, you can select the FIND RETAILER link along the top menu. You can search by zip code or city and state. The search distance can be set from 10 miles up to 100 miles. Selecting a retailer balloon will show their address and a link to their website. A printed list of the retailers lies below the map, ordered from nearest to most far. You can update your retailer listing using the Update button, or, if you do not have a location listed on the map, click the Add Retail Location button. Choosing Update or Add brings up the following form where you can make necessary changes. Select Send Update Request to submit your changes. To see a list of international distributors, select the International Wholesaler/Retailer link near the bottom of the page, just above the page footer. Warehouse & Stock When your account is created you will be set up with a default warehouse. You can view stock in that warehouse and in other warehouses as well. For Which Warehouse Am I Seeing Stock? You can see your current warehouse setting in the following places: 1. Go to MY ACCOUNT -> Manage My Account and it will be shown in the “Warehouse” section. 2. From the Tools menu, open the Check Stock tool by selecting the link. Enter a part ID to search for stock in regional warehouses. The Shipping Zip code defaults to your primary shipping address zip code. Modifying the Shipping Zip code might change the list of regional warehouses. Your primary warehouse will be highlighted in the list. You can add the part to your cart directly from the Check Stock tool. Viewing Stock in Your Cart To view your shopping cart, select the shows your cart subtotal. icon near the page’s upper right corner. Hovering over this icon In your shopping cart, hovering over the icon in the Stock column will display a stock list by warehouse. The list of warehouses is based on the zip code of your cart’s current shipping address. Modifying the shipping address might change the list of warehouses in the display. Shopping Shop by Type The SHOP menu is divided into descriptive sections. You can shop By Brand or By Type, or use Shopping Reports to show top recommendations or favorites. Once you’ve selected a shopping type, further filtering is available using the Show, Sort By, and Brand fields. Shop by Product Category Use the PRODUCTS menu to shop by functional category. For example, you can shop for products related to plant nutrition and health by selecting Nutrients & Supplements from the Plant Propagation, Nutrition & Health category. Once a category is selected, you can filter results further using Show, Sort By, and Brand fields. Category Page Sort By Change how parts are sorted by selecting an option in the Sort By menu. Brand Filter by manufacturer’s brand using the Brand menu. Page Navigation Move to another page of products using the page number links which lie above and below the products display list. Product Detail Page Select a product to go to its product detail page. There you’ll find further information in tabbed sections. The information will vary depending on the product, but might include additional images, video, specs, and documents. Other products from the same part family are listed below the main image and description. Overview The Overview tab contains a large picture of the part and a part family description. Use the image icons on the left to see the part from other angles. Selecting the image icons below the main image will show other parts from the same part family. Documents The Documents tab contains part related documents available for download or viewing. Specs Part and part family specs are found in the Specs tab. The columns list specs per individual item, case, or pallet. Part Family List At the bottom of the product detail page is a part family list with pricing, stock counts, and add-to-cart functionality. Signature Parts, Sales, and Seconds There is special notation in the parts list for parts that are Signature, On Sale, or Seconds. Signature parts are parts exclusively sold by Hawthorne Gardening Company. They are noted with the blue SIGNATURE badge next to the part image. Parts currently on sale have a red SALE badge in the Price column. Working parts that are scratched or dented and cannot be sold as new are noted with the green SECONDS badge. These parts have an “S” appended to the part number, identifying them as seconds. Stop Sales Some of the parts on our website cannot be sold in certain states. Hover over the the part cannot be sold. Hover over the icon and the icon for locations where icon for more information on shipping for these parts. You can add Stop Sale parts to your cart, even if your default shipping address is one of the states listed. You might do this if you are drop-shipping to another state. Your shopping cart will show a warning if attempting to ship to a disallowed state. Hover over the icon to get more information. The product rows in the part list will be highlighted in red for the affected parts. Quick Order Entry Manual Entry A fast way to shop is to use our Quick Order form. You can get to this page by going to MY ACCOUNT -> Quick Order. Manually add a quantity and part number for each part, then select the Add All to Cart button at the bottom of the screen. Part numbers are validated in real time with the row background turning green for valid product numbers or red for invalid product numbers. Bulk Entry If you have many parts to enter or want to copy data already listed in a file or spreadsheet, you can use the Bulk Entry form on the same page (MY ACCOUNT -> Quick Order). Parts can be entered here in two ways: 1. Quantity [SPACE or TAB] Part # NOTE: copying and pasting from excel puts the results into this format. 5 2 1 707145 700965 724400 2. Quantity [COMMA] Part # 5,707145 2,700965 1,724400 Selecting the Add All to Cart button at the bottom of the page will add the items to your cart. Pricing Your Price The Price column shows your price for each part. It also lists MSRP and Margin. Case Price Some parts, like Nutrients & Supplements, are sold in case quantities. For these products the case quantity is preloaded into the Quantity box and you are shown the price for each individual unit in the case. Quantity Price Breaks Some parts have bracketed pricing or quantity discounts – the more you buy, the lower the cost. To see this information, roll over the icon and a box will appear showing the price breaks. Price Updates with Quantity Update For products with bulk sale price breaks, you will see the Price column change with relation to the Quantity value. For example, the product from the image above shows a price change from $33.00 to $30.00 when the quantity is updated to 150. Dealer Wish List When logged in as a dealer there is no Wish List available. However, a dealer can set up an additional shopping cart as a “wish list cart”. This process is covered in the Multiple Shopping Carts section of this document. Public Wish List Public (non-dealer) users have the option of setting up a wish list and printing or emailing it. This functionality provides a simple way to share their list with their local dealer when communicating over email or in person. Add To Wish List You can create a wish list when signed out of your dealer account. When not logged in, the + Wish List button replaces the Add to Cart button when part lists are displayed. View Wish list You can view your wish list by clicking on WISHLIST under the TOOLS tab. Delete Part Delete a part from your wish list by selecting the Delete button next to the item you wish to delete, or click the Delete Multiple button to select multiple items for deletion. Update Wish List Your wish list will be updated automatically as you make changes. Print Wish List Print your Wish List by selecting the Print button on the right of the page. A preview of the printed page will open up. Select your printer options, then select the Print button. Email Wish List You can email your Wish List by selecting the Email button. A box opens up. Enter an email address and select the Send Wish List button. Shopping Cart Add To Cart Sign back in to your Dealer account if you signed out for the wish list section of this document. Now you can add a part to your shopping cart by entering a quantity and selecting the Add To Cart button. Add All To Cart If you have multiple parts on the same page that you would like to add to your cart you can use the Add All To Cart button. Quick Add Use the Quick Add form to search and add parts to the cart very quickly. Search for a part or type of part, or directly enter quantity and part number. Select Add To Cart to add the part to your shopping cart. Adding Restricted Quantities to Cart Some products have quantity restrictions and must be purchased in certain quantities. For these parts, select the total quantity you want to purchase from the drop down menu, then select the Add To Cart button. The icon will provide more information if you hover over it. In Cart The “In Cart” column of part listings will show the amount of that product already in your cart. View Cart View your shopping cart by selecting the cart icon near the top of the page. Multiple Shopping Carts You can manage multiple shopping carts when you are logged in as a dealer. To do this, select the down arrow that is to the right of your current shopping cart and then choose Manage Carts from the drop down menu. On the Manage Dealer Carts page, you can create new carts, rename current carts, or delete carts. You will not be able to delete your active cart, even if it is empty. The Delete button will be disabled for the current cart. If you wish to delete the active cart, simply select a different cart from the Cart drop down list to make that cart active, then you can delete the previously active cart. Switching Between Carts You can switch between carts by selecting the arrow to the right of your current cart and choosing the desired cart from the drop down menu. Update a Part To update a part quantity in your shopping cart, change the quantity number. A Reset button and an Update button will appear below the quantity, and the Update button at the top right of the parts list will become active. To save the new quantity, select either Update button. If you decide not to update the quantity, selecting the Reset button will return your quantity to the previously saved value. Note: Reset only works before you have updated. Once quantities have been updated, Reset will no longer be an option. Delete a Part To delete a part from your shopping cart, click the Delete button next to the product you wish to remove. An alert will pop up to provide the opportunity to undo the delete action if you wish to add the part back to the cart. Delete All Parts If you wish to delete all parts in your shopping cart, select all parts by checking the very top checkbox in the “Select” column, located above the column title. Then select the Delete button. Move/Copy Part To move or copy parts from one shopping cart to another, check the Select boxes of the affected parts, then choose the Move button to move the parts or the Copy button to copy the parts. Move removes any checked parts from the current cart and places them in the cart of your choice. Copy adds the parts to the cart of your choice but also leaves the parts in your current cart. Move/Copy All Parts Move or copy all parts in your current shopping cart to another by checking the very top box above the “Select” column title, then selecting the Move or Copy button. PO Number and Order Notes To add a PO number and/or notes to your order, scroll down below your cart and enter your information in the fields provided. Checkout Step 1 – Shopping Cart Address Selection The current shipping address and fulfilling warehouse are listed on the cart page. To change the shipping address, select the Change Shipping Address button. Alternately, choose the Select Will Call button to pick up your order from Will Call. Ship to Dealer Location Select the Dealer toggle button to show a list of dealer store locations. If the current active cart address is a dealer location then that address will be highlighted with a green background. Clicking on an address selects it as the shipping address for the cart. Ship to Customer Location If the Customer toggle button is selected you will see a list of saved customer locations. For a large number of saved addresses, it may be necessary to use the arrows to scroll through the list (or you can click and drag). If the current active cart address is a customer location, then that address will be highlighted with a green background. Click on an address to select it as the active shipping address for the cart. Add/Edit Customer Location To add a new customer location, select the Add Location link at the top right or the Add Location slide at the beginning of the customer address list. To edit an existing customer address, select the edit link at the bottom of the address slide. For a new address, fill in all required fields. If it is a commercial address, check the corresponding box at the bottom. If you will be shipping to the address again, you can select “Save for Future Use”. If the “Save for Future Use” checkbox is not checked, the address will be available to edit until the order has been submitted. Once you have entered all information, select the Save button. If adding a new address, selecting Save will automatically make that address the current shipping address for the cart. If you are editing an existing address, selecting Save will return you to the customer address list. Pick up at Will Call To change your cart to Will Call, click the Will Call button from the main cart page. Checkout To start the checkout process, select the Checkout > button. This button is located at the top and bottom of the cart. Step 2 – Review Now you can review your order options. The fulfilling warehouse is shown in the tan bar located below the progress line. Below that is the shipping address, followed by a listing of your order items. If you need to edit your cart, select either of the Edit Cart buttons. If all information is correct, select either of the Place Order buttons to place your order. Step 3 – Order Confirmation Your order has been placed and your confirmation is displayed. Select the Print Order Confirmation button to print the order confirmation. Reports To view reports, use the REPORTS drop down menu. Account Report The account report shows open and closed transactions over the previous 90 days. Go to REPORTS -> Account to view the account report. Show Only Open To see only the open transactions, select the Show Only Open checkbox at the top of the page. You can also filter the results with keyword search. Open Transactions Open transactions are displayed with a red background color. You can reverse the date sort order by selecting the icon or the icon. Paid Transactions Paid transactions show the icon and are displayed on a green background. The original open transaction data is shown on the first line along with the days-to-pay information. The second line provides payment details, including date paid and check number if paid by check. Balance & Average Days to Pay The bottom of the page shows balances and “Average Days to Pay” information for your account. Invoice Report Go to REPORTS -> Invoice to see the invoice report page. All invoices for the last 90 days are shown. View an online version of an invoice by clicking on the link in the “Invoice (PDF)” column. Order Report View your orders over the last 90 days in the order report at REPORTS -> Order. This report displays order numbers, dates, status, PO number, web confirmation number, links to specific order details, and total cost. For more detailed information about the line items, select the links in the “Lines” column. The first link (example: ) will bring up a window with the order specifics. You will see part number and description, the quantity ordered, price, requested date, and the current status. The link in the Lines column will download the same information into a spreadsheet or csv file. Order Tracking Report View the Order Tracking page by selecting REPORTS -> Order Tracking. Order tracking information includes order shipment stats for the last 30 days and a clickable tracking number when applicable. You can select the links in the Lines column to view specific order information or to download order data, just like in the Order report. If a tracking number exists for the order, you can select it from the “Tracking Link” column and it will take you to the tracking page for the shipping company. Web Confirmation Report Web orders that have been placed show up in “Web Confirmation Report” under REPORTS -> Web Confirmation. Here you can select the links in the Lines column to view specific order information or to download order data, just like in the Order Tracking report. Selecting the Print link for a row will bring up a print screen where you can print out the order information. RMA Report Generate an RMA report by navigating to REPORTS -> RMA Report. This report includes all RMAs from the last 90 days. Select links in “Lines”, “Invoice (PDF)”, or “RMA Form (PDF)” columns for more detailed information. Select the up or down arrow in the “RMA#” column header to change the sort order for that column. Column Information Stage The stage column shows the current stage of the RMA. The most common are: 1. AUTHORIZATION – the RMA has been entered or submitted on the web and is being processed. 2. CLOSED – the RMA has been closed. Line Details You can select the first link in the “Lines” column to view the line details. This should include any resolutions that are available. The csv download link will download the information to a file. Invoice (PDF) You can select the invoice number in the Invoice column to view details of an invoice. RMA Form (PDF) Select the RMA form number in the RMA Form column to view a copy of an RMA request form. Back Order Management Back ordered items can be viewed under MY ACCOUNT -> Back Order Management. On this page you can add back orders to your cart, cancel back orders, and request a notification email to be sent to you when your item is in stock. In the images below, the first item is in stock. In the Available column, you see “1 of 1” listed. This tells you that one item of this product is back ordered and that there is enough stock to fill the entire back order. If any stock is available for a back ordered item, the line item will be on a blue background. The next item is completely out of stock. You see “0 of 3” in the Available column. These items cannot be added to your cart but you can request an email to be sent to you when the full stock is available. The third item is partially in stock. You see “1 of 2” in the Available column. You can add the 1 in stock item to your cart and the 1 unavailable item will still be back ordered once the order is complete. Add Back Order to Cart If any stock is available for a back ordered item, the line shows on a blue background and there will be an Add to Cart button available. You can add full back ordered quantities and partial quantities to your cart. Once a line is added to the cart it will be removed from the Back Order Management page and will show in your shopping cart below any regular items. From there you can continue with checkout and the back ordered item will be added to your order. Request Back Order Notification Email To be notified when a back order is in stock, select the Notify option. This option is only available for products with no available stock. You will receive an email notification when the item is back in stock. Select Unnotify if you would like to remove the notification. Cancel Back Order To remove an item from your back order list, select CANCEL. Downloads To browse available downloads, go to MY ACCOUNT -> Downloads. This page contains tabbed sections for different kinds of downloads. Data Files Real-time data files are available in XLSX, CSV, TSV, JSON, and XML formats. Use them to update dealer applications or a dealer website. They are located on your dealer drop down menu under Dealer Downloads. Parts – contains all part related information and inventory for your primary warehouse and a total inventory count for all warehouses. Inventory – contains only part number and inventory for your primary warehouse and a total inventory count for all warehouses. Specs – contains part id and specs for all parts on the website. Stop Sale – contains part id and stop sale information by state for all parts on the website. Images The images tab contains downloads of images of products currently sold on the website. Select the ZIP link in the Formats column to download a zipped file of images. • Parts (Original, Medium, and Small) – Website part images in different sizes. • Part Family (Medium) – Website part family images in medium size for all part families on the website. • Signature Brand Logos – All Hawthorne Gardening Company signature brand logos in PDF format. • Brand Logos – Logos from other manufacturers in PDF format. Retail Graphics In this tab, a selection of retail graphics in PDF format is available for download. Forms A selection of forms is available for download and use. • Hawthorne Gardening RMA • Marketing Materials Request Dealer Quick Start Guide At the bottom of the Dealer Downloads page in the Data Files tab, this document, the Dealer Quick Start Guide, is available for download. If you’re reading an offline version, use this download to make sure you have the latest copy of the document. Part Documents/Media All part documents are available by manufacturer under RESOURCES -> Product Media. These are the same documents available on the Product Detail pages. Search for a part name, brand, etc. to get a list of available documents and images. RMA Information You can view all of our RMA Information at MY ACCOUNT -> RMA Info & Request. This page contains links to the RMA Statement and RMA Request forms as well as tabs for other relevant RMA information. RMA Request From the MY ACCOUNT -> RMA Info & Request page, select the RMA Request button to navigate to the RMA Request form. Help Please note the icons on the page. Hovering over the icons will display additional information. Contact Information Section 1 of the RMA Request is Contact Information. This section is pre-populated with your customer information. This section should include the dealer contact information. Add Email Address You can add two additional email addresses by selecting the + Add Email link at the bottom of the Contact Information section. All email communication on the RMA will be sent to each email address. Shipping From Information The Shipping From section specifies from where the RMA will be returned. This section is pre-populated with your store address information. Shipping From Your Customer If the RMA is being returned directly from your customer instead of from your store, select Yes. Your store address is cleared from the form and you can enter your customer’s shipping address. If needed, you can select the Clear Address button to clear the address and enter new data. Return Type There are 3 return types available for an RMA: Local, Pallet, and UPS. Local Pickup Select Local if you are a store on our local delivery route and you want us to pick-up your RMA on our route. No additional information is needed. Pallet Pickup Select Pallet if you are returning a large shipment or heavy item. Additional information is required for pallet pickup. UPS Ground Select UPS if you are returning one or more smaller boxes using UPS Ground. Enter the number of boxes being returned. UPS Ground Shipping Labels If you have selected UPS as your return type and your return is eligible for paid return shipment, select Yes for the “UPS Ground Labels Needed?” question. Box weight information is required for each box you are returning. An email containing links to the UPS Shipping Labels will be sent to you. Product Information Section 3 of the RMA Request Form is for product information on the parts you are returning. Part # 1. The “Part #” field must contain an active/valid part number. If the part is valid, the name field will populate when you move the cursor out of the Part # field. 2. If the part is invalid or no longer sold on our website, you will see an error. 3. If the part is a direct-to-vendor part, you will be shown the vendor contact information Add Row You can add an additional RMA part row by selecting the + Add Row button at the bottom of the “Product Information” section. Part – Delete Row Delete a part by selecting the icon to the right of the part row. Qty Please enter the quantity you are returning. Name This field will automatically be populated for valid parts. Serial # When available, please include the part’s Serial Number. Serial Number location details are available on the MY ACCOUNT -> RMA Info & Request page under the Date Codes tab. Issue Please include a description of the problem or the reason the part is being returned. Reason Please select the most applicable reason describing why you are returning the part. Note: Different part types can have different “Reason” menu choices. Terms & Conditions Section 4, “Terms & Conditions”, should be read thoroughly before submitting the RMA. Agreement Section 5, “Agreement”, contains a button confirming that you have reviewed and agree to the Terms & Conditions. Comments Section 6, “Comments”, is optional. Please enter any additional information or comments here. Submit RMA Once all fields are entered and the Terms & Conditions are accepted, you can submit your RMA by selecting the Submit RMA button. Following submission, you should receive an email containing your RMA Request details. RMA Statement From the MY ACCOUNT -> RMA Info & Request page, select the RMA Statement button to navigate to the RMA Statement information. This is another way to get to the RMA Report information discussed in the RMA Report section of this document. More RMA Information From the MY ACCOUNT -> RMA Info & Request page, toggle any of the tabbed sections for more RMA information. Policy Information provides contact information, instructions, and guidelines for RMA submission. Process Flow describes the general process which occurs for RMAs. The Date Codes tab shows how to identify serial number date codes. The Direct Vendor List section lists contact information for vendors. Freight Claims provides instructions for shipping returns. Please read the information in the Terms & Conditions tab. Online Payments The online payments page (MY ACCOUNT -> Online Payments) allows you to apply existing credits, and make full or partial payments against outstanding invoices. Note the link near the top of the page providing Online Payments Instructions. Step 1 – Select Credits to Apply The first optional step is to select credits to apply to your web payment. Credits must be applied in full, you cannot partially apply a credit. To choose a credit to apply, select the checkbox on the corresponding credit line. If you wish to apply all credits, select the checkbox next to “Apply All” at the top of the Credits form. Step 2 – Selecting Invoices to Pay Next, select how many invoices and/or how much of an invoice you want to pay. There are two options: 1. Select the checkbox to pay the invoice in full. OR 2. Enter the amount you would like to pay in the “Pay Amount” input field. Fully Paying an Invoice To fully pay an invoice, select the check box at the end of the line. The full amount will be automatically entered into the “Pay Amount” field. If any discounts are available, they will be included in the “Pay Amount” field. Partially Paying an Invoice To partially pay an invoice, first verify that the checkbox is not selected. Next, enter the amount you would like pay into the “Pay amount” field. No discounts are applied to partial payments. Paying multiple Invoices You can pay as many invoices at a time as you would like – full and partial. Just follow above steps for each line that you would like to pay. At the bottom of the invoices list, you can see a total of credits, invoices being paid, discounts, and the total payment you will be making. Step 3 – Balance Payment Before you can proceed you need to make sure that you have balanced your payment. There are a few things to know: 1. You must pay a positive amount. a. No negative payments are allowed. b. No zero dollar payments are allowed. c. The Total Payment must be greater than 0. 2. The ‘Discounts’ Total must be greater than or equal to zero. Discounts come from the sum of the ‘Discount’ column, NOT the ‘Already Discounted’ column. A negative discount total will trigger this error: Step 4 - Selecting Payment Type Once you have balanced your payment, the option to select your payment method will be displayed below the totals. Please note that not all payment options are available for all customers. Check Payment The Select Payment Method button allows you to choose your payment method. To pay by check, choose “Check” from the drop down list, then select the Make Payment Now > button. You will need to read and agree to our Check Payment Acceptance policy. If you agree, select the Yes button to continue. If not, select the No button to return to the online payment page. After selecting Yes, you are taken to our payment provider, Wells Fargo CyberSource. Here you will enter your billing Information and payment details. In the Payment Details section, enter your bank routing number, account number, and the account type. After you have entered your information, select the Pay button. You will be taken to the payment receipt page. Credit Card Payment Currently accepted credit cards are Visa, MasterCard, and American Express. A 2% fee is added to credit card payments. To pay with a credit card, select the desired credit card type from the Select Payment Method drop down list. The credit card fee is now reflected in the “Total Payment” field. Upon selecting the Make Payment Now > button, you will see a popup informing you of the 2% fee for credit card payment. Choose Yes if you wish to continue, or No to go back and choose a different payment method. If you select Yes, the Wells Fargo CyberSource payment page opens. Enter your billing information and your credit card payment details. Be sure to enter the billing address information corresponding to the credit card you have chosen. Then select Pay to complete the payment. From there you will be taken to the Payment Receipt page. (If you enter an invalid credit card number, an error is triggered and you will not be able to complete the transaction until the data is valid.) Step 5 – Payment Receipt Upon completing your payment, the Hawthorne Gardening Company website will display the Payment Receipt page. The receipt will show you the invoice(s) paid and the total amount paid. Print this information by selecting the Print Receipt link at the bottom of the page. Tools Hawthorne Gardening Company offers a variety of useful online tools and calculators from the TOOLS menu. Lighting Layout Tool The online Lighting Tool will assist in planning the layout of a grow room. It calculates the average illuminance, number of reflectors needed, and light power density based on information entered by the user. Select the Help or Tutorial Video buttons to get started with this tool. The Español? button will change the tool language from English to Spanish. Power Usage Calculator The Power Usage Calculator helps estimate electricity costs. Enter the product(s) used or watts/hr, the cost per hour, hours used per day, and number of products to calculate the estimate. CO2 Flow Calculator Carbon dioxide is vital to plant health. Use the CO2 Flow Calculator to estimate a room’s carbon dioxide flow rate. Enter room dimensions and CO2 level information to get the estimate. Select the Email Results button to email the data calculation. Titan Product Selector The Titan Product Selector tool guides the user to the Titan products best suited for their growing environment. Select the type of product from the image links or using the Product Type drop down list. The tool opens up a page where the user enters their setup details. For example, choosing Lighting opens a page where more detailed lighting information is entered. The displayed products change according to entered data.To clear the data and start over, select the Start Over button. Ideal Air BTU Calculator Use the Ideal Air BTU Calculator to obtain a general estimate of total recommended BTUs for a growing environment. Select room size and lighting to get started. If needed, add ballast, CO2 generator, and dehumidifier data. To add additional lines for lights, ballasts, CO2 generators, or dehumidifiers, select + Light, + Ballast, + CO2 Generator, or + Dehumidifier. Each section will keep a BTU total, and beneath all the component sections, an overall total BTU value is displayed. Select the Email Results button to send the calculation to yourself or others. iSunlight Mobile Application Go to TOOLS -> iSunlight Mobile Application to learn about the mobile app for iOS and Android. Soil Calculator Find out how much soil is needed using the Soil Calculator tool. Enter data for either rectangular or round growing containers. Use the + Rectangular Container to add more lines for rectangular container calculations, or + Round Container to add round container lines. You can choose a specific Gro-Pro pot using the + Gro Pro Pot button. Selecting the x at the end of any line will delete that row. Email results by selecting the Email Results button.
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.6 Linearized : Yes Author : Luke Jenkins Create Date : 2017:07:07 13:42:29-07:00 Modify Date : 2018:08:22 07:35:40-07:00 Has XFA : No Language : en-US Tagged PDF : Yes XMP Toolkit : Adobe XMP Core 5.6-c015 84.159810, 2016/09/10-02:41:30 Format : application/pdf Creator : Luke Jenkins Creator Tool : Microsoft® Word 2016 Metadata Date : 2018:08:22 07:35:40-07:00 Producer : Microsoft® Word 2016 Document ID : uuid:83ba94a8-4fae-4f07-8f0b-67c7f24d10b4 Instance ID : uuid:33a79bf4-889e-475b-951b-b122b5518627 Page Count : 71EXIF Metadata provided by EXIF.tools