SSi_Customer Plan Summary_Form_v18 SSi Customer Summary Form V18
User Manual: Pdf SSi_CustomerPlanSummary_Form_v18
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CUSTOMER SERVICE PLAN OVERVIEW 1. SELECT YOUR PREPAID MONTHLY MOBILE SERVICE PLAN NATSAGAQ 25 VOICE AND DATA NATSAGAQ 50 NATSAGAQ 80 NATSAGAQ 140 Local = Nunavut-wide calling 500 Minutes Unlimited Unlimited Unlimited Canada-wide calling 100 Minutes 300 Minutes Unlimited Unlimited Text messaging (SMS) Unlimited* Unlimited* Unlimited* Unlimited* Picture/video messaging (MMS) N/A Unlimited Unlimited Unlimited Data N/A 1GB 3GB 5GB Voicemail Unlimited Unlimited Unlimited Call waiting Included Included Included COMIncluded Call display Included Included Included Included See section 3 See section 3 See section 3 See section 3 Term of Agreement 1 Month 1 Month 1 Month 1 Month Monthly Fee $25+GST $50+GST $80+GST $140+GST Additional usage rates *Text messaging unlimited to Canadian and US destinations only. 3. RATES FOR USAGE ADDITIONAL TO MONTHLY SERVICE PLAN LIMIT (Purchased by pre-loading your Mobile Wallet) 2. SELECT YOUR SSi MOBILE DEVICE DEVICE TYPE (All phones sold by SSi are unlocked) RETAIL PRICE GST TOTAL Polaroid A2 $39 $1.95 $40.95 Samsung Galaxy J1 $175 $8.75 $183.75 Motorola G5 $299 $14.95 $313.95 THESE RATES APPLY TO ALL MOBILE PLANS Other SSi Phone (name) Customer supplied phone: SIM Card only OON S Unlimited ING $10.00 $0.50 $10.50 Prices do not include activation fees:$50 to activate your first mobile device; free for customers migrating from QINIQ Classic to SSi Mobile; $20 for your second device. COST Local and Nunavut-wide calling $.05 Per minute Canada-wide calling $.09 Per minute USA calling $.11 Per minute International calling *See link below Canada-wide call roaming $.12 Per minute International call roaming* *See link below Data (within Nunavut) $3 Per 100 MB Canada-wide data roaming $4 Per 100 MB International data roaming* *See link below *www.qiniq.com/international 4. CUSTOMER CONTACT INFORMATION Company: Name: New Customers Only Phone: (If applicable) Username: Address: Community: Territory/Prov: Email: Postal code: Temporary Password: Qiniq 4G Account: (If customer wants to use same account) 5. SERVICE PLAN AND DEVICE TYPE SELECTED Device: Device Price: $ Payment: Service Plan: Monthly Fee: $ Cash SSi Device # (IMEI): Activation Fee: $ Credit Card SIM #: GST: $ Other SSi Mobile Phone #: TOTAL: $ 24/01/2018 Service Start Date: By using the SSi Mobile Services you agree to abide by the terms set out in your Customer Agreement including the Terms of Service. See back of this form for more information. VOICE AND DATA 6. HOW TO PURCHASE SERVICES Your monthly Service Plan fee is due on the same day of each month based on the day your Service started. Please ensure your account has enough funds in it to cover the recurring, prepaid monthly Service Plan fee to avoid interruption to your SSi Mobile phone service. Check your remaining data, remaining minutes and Mobile Wallet balances by dialing *111# from your SSi Mobile phone or log in to your account at: www.qiniq.com/my/4g. Mobile Wallet To purchase any usage or services in addition to your Plan amounts, ensure that your Mobile Wallet has a positive balance. You will not be allowed to incur charges beyond the amount you have deposited in advance to your Mobile Wallet. For payments, visit: www.qiniq.com/my/4g or see your CSP to: • Pay your monthly Service Plan fee; • Deposit to your Mobile Wallet to cover additional usage charges: • Pre-purchase long distance minutes or data usage in addition to the amount you receive in your monthly Mobile Plan; • Pre-purchase USA or International calling minutes; • Pre-purchase roaming calling minutes and data; • Change or cancel your Service Plan. For more information on pre-purchasing calling minutes and data, see Your Mobile Wallet at: www.qiniq.com/mobile-wallet. 7. CONTACT SSi MOBILE CUSTOMER SERVICE We are committed to supporting our customers. For assistance, please contact SSi at: Phone: 1-877-686-2888 toll free, or dial 611 from your wireless device Monday to Friday, 8:30am to 5:00pm MT. Email: customercare@ssimicro.com. Provider Address: SSi Micro Ltd., 356B Old Airport Road, Yellowknife, NWT, X1A 3T4. Find additional information online at: www.qiniq.com/mobile-support. OR contact your local Community Service Provider (CSP), see: www.qiniq.com/mobile#find-provider. If after contacting SSi Mobile representatives you continue to have concerns, email complaints@ssimicro.com and one of our management team members will be happy to assist you. You can also contact the Commissioner for Complaints for Telecommunications Services Inc. (CCTS) at: www.ccts-cprst.ca/for-consumers/complaints, or by phone at: 1-888-221-1687 toll free, Monday to Friday, 9:00am to 8:00pm ET, or email response@ccts-cprst.ca. 8. TERMS OF SERVICE You may download and read the complete terms and conditions under which SSi provides you with the Mobile Customer Plan you have selected here: www.qiniq.com/tos. By using the SSi Mobile Service, you agree to abide by the Terms of Service, which includes details on: • The role of SSi and the CSP; • Your obligations as a customer; • Subscribing to, changing and cancelling services; • Billing and payment; • Ownership rights; • Allowable Devices; • Privacy and Appropriate Use; • Limitation of liability. We will inform you of any changes that we make to the Terms of Service by: • Posting any changes to services, prices, the Terms of Service and any related documents or other relevant policies to the Qiniq website at: www.qiniq.com/tos; • Contacting you by either email or text message. 9. ACCEPTABLE USE POLICY When using our services, devices or other products you must comply with all applicable laws, rules and limits set out in SSi’s Acceptable Use Policy (AUP) included in the Terms of Service. You are solely responsible for your actions on the internet, and those of anyone you permit to use your Service. The AUP defines illegal and inappropriate uses in greater detail, including: • Participating in any fraudulent activities; • Invading another person’s privacy; • Using, possessing or transmitting any unlawful content; • Email spamming; • Selling illegal products. To read our complete AUP, see: www.qiniq.com/tos. 10. PRIVACY POLICY SSi is committed to protecting your privacy and we take all reasonable steps to ensure that your personal information is safe and secure in compliance with applicable privacy laws and regulations. For more information, please see our full Privacy Policy, which is a part of the SSi Terms of Service, which can be found at www.qiniq.com/tos. As a Customer of our Services, we may contact you to provide you with information about news, sales and promotions related specifically to the Services, or to provide information concerning your account. Community Service Providers do not have access to your passwords or your content. To read our complete Privacy policy, see: www.qiniq.com/tos. 24/01/2018
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