SSi_Customer Plan Summary_Form_v18 SSi Customer Summary Form V18
User Manual: Pdf SSi_CustomerPlanSummary_Form_v18
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CUSTOMER SERVICE PLAN OVERVIEW
2. SELECT YOUR SSi MOBILE DEVICE
Polaroid A2
Samsung Galaxy J1
Motorola G5
Other SSi Phone (name)
$39
$175
$299
$10.00
Prices do not include activation fees:$50 to activate your rst mobile device; free for
customers migrating from QINIQ Classic to SSi Mobile; $20 for your second device.
DEVICE TYPE
(All phones sold by SSi are unlocked)
RETAIL
PRICE GST TOTAL
Customer supplied phone:
SIM Card only
3. RATES FOR USAGE ADDITIONAL TO MONTHLY SERVICE PLAN LIMIT
(Purchased by pre-loading your Mobile Wallet)
$1.95
$8.75
$14.95
$0.50
$40.95
$183.75
$313.95
$10.50
Local and Nunavut-wide calling
Canada-wide calling
USA calling
International calling
Canada-wide call roaming
International call roaming*
Data (within Nunavut)
Canada-wide data roaming
International data roaming*
THESE RATES APPLY TO ALL MOBILE PLANS COST
*www.qiniq.com/international
$.05
$.09
$.11
$.12
$3
$4
Per minute
Per minute
Per minute
Per minute
Per 100 MB
Per 100 MB
*See link below
*See link below
*See link below
4. CUSTOMER CONTACT INFORMATION
Qiniq 4G Account:
(If customer wants to use same account)
Name:
Address:
Company:
(If applicable)
Territory/Prov:
Email:
Community: Postal code:
24/01/2018
5. SERVICE PLAN AND DEVICE TYPE SELECTED
Service Plan:
Device:
SSi Device # (IMEI):
1. SELECT YOUR PREPAID MONTHLY
MOBILE SERVICE PLAN
Local = Nunavut-wide calling
Canada-wide calling
Text messaging (SMS)
Picture/video messaging (MMS)
Data
Voicemail
Call waiting
Call display
Additional usage rates
Term of Agreement
Monthly Fee
500 Minutes
100 Minutes
Unlimited*
N/A
N/A
Unlimited
Included
Included
See section 3
1 Month
$25+GST
Unlimited
300 Minutes
Unlimited*
Unlimited
1GB
Unlimited
Included
Included
See section 3
1 Month
$50+GST
Unlimited
Unlimited
Unlimited*
Unlimited
3GB
Unlimited
Included
Included
See section 3
1 Month
$80+GST
Unlimited
Unlimited
Unlimited*
Unlimited
5GB
Unlimited
Included
Included
See section 3
1 Month
$140+GST
NATSAGAQ 25 NATSAGAQ 50 NATSAGAQ 80 NATSAGAQ 140
*Text messaging unlimited to Canadian and US destinations only.
SIM #:
SSi Mobile Phone #:
Monthly Fee:
GST:
Device Price:
Activation Fee:
TOTAL:
$
$
$
$
$
By using the SSi Mobile Services
you agree to abide by the
terms set out in your Customer
Agreement including the Terms
of Service. See back of this form
for more information.
Service Start Date:
COMING SOON
Payment:
Cash
Credit Card
Other
Phone: New Customers Only
Username:
Temporary Password:
6. HOW TO PURCHASE SERVICES
Your monthly Service Plan fee is due on the same day of each
month based on the day your Service started. Please ensure
your account has enough funds in it to cover the recurring,
prepaid monthly Service Plan fee to avoid interruption to your
SSi Mobile phone service.
Check your remaining data, remaining minutes and Mobile
Wallet balances by dialing *111# from your SSi Mobile phone or
log in to your account at: www.qiniq.com/my/4g.
Mobile Wallet
To purchase any usage or services in addition to your Plan
amounts, ensure that your Mobile Wallet has a positive balance.
You will not be allowed to incur charges beyond the amount
you have deposited in advance to your Mobile Wallet.
For payments, visit: www.qiniq.com/my/4g or see your CSP to:
• Pay your monthly Service Plan fee;
• Deposit to your Mobile Wallet to cover additional usage charges:
• Pre-purchase long distance minutes or data usage in
addition to the amount you receive in your monthly
Mobile Plan;
• Pre-purchase USA or International calling minutes;
• Pre-purchase roaming calling minutes and data;
• Change or cancel your Service Plan.
For more information on pre-purchasing calling minutes and data,
see Your Mobile Wallet at: www.qiniq.com/mobile-wallet.
7. CONTACT SSi MOBILE CUSTOMER SERVICE
We are committed to supporting our customers. For assistance,
please contact SSi at:
Phone: 1-877-686-2888 toll free, or dial 611 from your wireless
device Monday to Friday, 8:30am to 5:00pm MT.
Email: customercare@ssimicro.com.
Provider Address: SSi Micro Ltd., 356B Old Airport Road,
Yellowknife, NWT, X1A 3T4.
Find additional information online at:
www.qiniq.com/mobile-support.
OR contact your local Community Service Provider (CSP), see:
www.qiniq.com/mobile#nd-provider.
If after contacting SSi Mobile representatives you continue to
have concerns, email complaints@ssimicro.com and one of our
management team members will be happy to assist you.
You can also contact the Commissioner for Complaints for
Telecommunications Services Inc. (CCTS) at:
www.ccts-cprst.ca/for-consumers/complaints, or by phone at:
1-888-221-1687 toll free, Monday to Friday, 9:00am to 8:00pm
ET, or email response@ccts-cprst.ca.
8. TERMS OF SERVICE
You may download and read the complete terms and
conditions under which SSi provides you with the Mobile
Customer Plan you have selected here: www.qiniq.com/tos.
By using the SSi Mobile Service, you agree to abide by the Terms
of Service, which includes details on:
• The role of SSi and the CSP;
• Your obligations as a customer;
• Subscribing to, changing and cancelling services;
• Billing and payment;
• Ownership rights;
• Allowable Devices;
• Privacy and Appropriate Use;
• Limitation of liability.
We will inform you of any changes that we make to the Terms
of Service by:
• Posting any changes to services, prices, the Terms of Service
and any related documents or other relevant policies to the
Qiniq website at: www.qiniq.com/tos;
• Contacting you by either email or text message.
9. ACCEPTABLE USE POLICY
When using our services, devices or other products you must
comply with all applicable laws, rules and limits set out in SSi’s
Acceptable Use Policy (AUP) included in the Terms of Service. You
are solely responsible for your actions on the internet, and those
of anyone you permit to use your Service. The AUP denes illegal
and inappropriate uses in greater detail, including:
• Participating in any fraudulent activities;
• Invading another person’s privacy;
• Using, possessing or transmitting any unlawful content;
• Email spamming;
• Selling illegal products.
To read our complete AUP, see: www.qiniq.com/tos.
10. PRIVACY POLICY
SSi is committed to protecting your privacy and we take all
reasonable steps to ensure that your personal information is
safe and secure in compliance with applicable privacy laws and
regulations. For more information, please see our full Privacy
Policy, which is a part of the SSi Terms of Service, which can be
found at www.qiniq.com/tos.
As a Customer of our Services, we may contact you to provide
you with information about news, sales and promotions
related specically to the Services, or to provide information
concerning your account.
Community Service Providers do not have access to your
passwords or your content.
To read our complete Privacy policy, see:
www.qiniq.com/tos.
24/01/2018
