TECHNOTE/T5000/TN 728_ORCA RSN Error Code Fix TN 728 ORCA
User Manual: Pdf TECHNOTE/T5000/TN-728_ORCA RSN Error code fix
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Technical Note TN-728 Tait Orca Portable RSN Error code Resolution 20 July 2002 Applicability This Technical Note applies to the Tait Orca portable range, both original and 5000 series’. The resolution supplied herein is only possible using Factory mode in the TOP-PGM. 1. Introduction What is RSN Error RSN Error will appear on the display of the high-tier Orca models (Excel, Eclipse, 5020, 5035 and 5040) when the radio’s database can not decode nor match the ESSN and the radio’s serial number. RSN – Radio Serial Number ESN – Electronic Serial Number ECC – Electronic Configuration Code ESSN – Extra Secret Serial Number 2. Information Resolving the RSN Error TN-728 If RSN Error has appeared, try re-entering the ECC number in the TOP Download and Configuration Application again. If this number has been entered incorrectly it may corrupt the radio. If you require this number please contact Technical Support with the radio’s serial number and the radio model required (this may not be the same as that printed on the label). If this does not cure the RSN Error then use the Orca Programming Application to read the radio’s personality into the application and verify the Radio Serial Number field on the Specifications page is the same as labelled on the radio chassis. If the serial numbers do not match, the serial number read electronically into the application is the more correct. Page 1 of 2 Tait Electronics Limited PO Box 1645, Christchurch, New Zealand 20 July 2002 Telephone: +64–3–358–3399 Facsimile: +64–3–358–3903 www.taitworld.com/support Verify the ESSN field displays the word ‘SET’. If the word displayed is ‘NOT SET’ then the ESSN will have to be entered in this field. The ESSN is sourced from the production line through Technical Support. They will require the radio’s serial number (as noted above) and the radio’s model type eg: TOP-H2620-T0. Once the ESSN has been entered, program the personality back into the portable radio. This will clear the RSN Error. If the radio still shows error codes please forward it to a National Support Centre or to Tait Electronics Ltd. Compliance None. CSO Instruction Please pass this Technical Note onto the Technical Staff who have access to Factory mode programming for the Tait Orca Portable radios. 3. Issuing authority Name and position of issuing officer Graham Brenchley Confidentiality Confidential – This message or document contains proprietary information intended only for the person(s) or organisation(s) to whom it is addressed. All Recipients are legally obliged to not disclose Tait technological or business information to any persons or organizations without the written permission of Tait. TN-728 Customer Support Engineer Page 2 of 2 Tait Electronics Limited PO Box 1645, Christchurch, New Zealand 20 July 2002 Telephone: +64–3–358–3399 Facsimile: +64–3–358–3903 www.taitworld.com/support
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