Sample Application Guide

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sample-product-guide

User Manual: Pdf

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Page Count: 14

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VIC Application Guide
An application for a printed Veteran ID Card that helps Veterans
receive discounts at retailers.

Note: The print design is not final

Who can access it?
Technically, anyone who visits Vets.gov can access this tool. But it’s meant to be used
only by Veterans. Ideally a Veteran logs in and finishes the identify verification before
using the tool, but they can also use the tool without logging in. Both scenarios are
described in detail in the sections below.

Note:​ ​all​ ​information​ ​shown​ ​in​ ​the​ ​screenshots​ ​below​ ​is​ ​fake​ ​test​ ​user​ ​data.

How do users navigate to it on Vets.gov?
Option 1​: Vets.gov >> ​[user​ ​name]​ >> Account >> Apply for a Veteran ID Card

[Step 1]

[Step 2]

2

Option 2​: Vets.gov >> Footer (Popular on Vets.gov) >> ​Apply for Printed Veteran ID
Card

3

What does it look like, and how does it work?
Page 1 - Introduction​: Before starting the application, users are asked to acquire the
appropriate documents/digital files and presented the details on the different ways to
apply (authenticated vs. anonymous).

4

Page 2 - Veteran Information:
Note* if the user has logged in, some of their information may be prefilled

5

Page 3 & 4 - Contact Information:
Note* if the user has logged in, their address may be prefilled

6

Page 5 - Photo Upload & Cropping

7

After photo is uploaded into cropper

Other warnings with Photo Cropper
1. User reached the edge of the photo

2. User zoomed in too much

8

After cropping the photo

Users can go back and change their photo or edit the photo they’ve already uploaded by clicking on those
two links underneath the cropped photo.

9

Page 6 - Discharge Document Upload
*Necessary if the user:
● Can’t be found in MVI
● Is in MVI, but VA can’t find their discharge status
● Is not logged with identity verification in Vets.gov
→​Full list of discharge documents here​: ​https://www.cem.va.gov/hmm/discharge_documents.asp

10

Page 7 - Review & Submit

11

Page 8 - Confirmation

12

What error messages might a user see?
Required Response

Your photo is too small (less than 350px by 350px)

13

Discharge Document file is greater than 25 Megabytes

14
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