Alcatel GO FLIP User Guide (Virgin Mobile) Virgin Ug En

virgin_alcatel_go_flip_ug_en_021317_ GO FLIP™ User Manual for Virgin Mobile – Alcatel

User Manual: Pdf Go Flip (Virgin Mobile) - User Guide User Guide for Alcatel Mobile Phone, Free Instruction Manual - 5

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USER GUIDE
A downloadable, printable guide to your Alcatel GO FLIP and
its features.

Available applications and services are subject to change at any time.

TABLE OF CONTENTS
GETTING STARTED

Introduction

About the User Guide
Set Up Your Phone

2
3

Parts and Functions

Battery Use

Insert the Battery

Remove the Battery

Charge the Battery

SIM Card

SD Card

Insert an SD Card

Remove an SD Card

Turn Your Phone On and Off

Activation and Service

Complete the Setup Screens

Basic Operations
Basics

15
15

Home Screen and Applications (Apps) List

Phone Settings Menu

Capture Screenshots

Applications

Launch Applications

Apps List

Phone Number

Airplane Mode

Enter Text

Lock and Unlock Your Screen

Update Your Phone

Update Your Phone Software

Update Your Profile

Update Your PRL

Your Phone's Home Screen

Home Screen Basics

Status Bar

Change the Home Screen Wallpaper

MAKING CONNECTIONS
Phone Calls and Voicemail
Place and Answer Calls

26
27
27

Call Using the Phone Dialer

Call Emergency Numbers

Answer Phone Calls

In-Call Screen Layout and Operations

Place a Call from Contacts

Call from Call Log

Voicemail

Voicemail Setup

Optional Calling Services

Call Waiting

Conference Calling

Call Forwarding

Call Settings
Contacts

36
38

Add a Contact

View Contacts

Contacts Screen Layout

Edit a Contact

Delete a Contact

Share a Contact

Import Contacts

Back Up Contacts

Messaging

Text and Multimedia Messaging

Send a Text Message

Send a Multimedia Message (MMS)

Save and Resume a Draft Message

New Messages Notification

Manage Message Conversations

Text and MMS Options

E-mail

Set Up an E-mail Account

Add Another E-mail Account

Create and Send E-mail

Open E-mail Messages

Delete an E-mail Account

Manage Your Email Inbox

Internet

56
Data Connection Status and Indicators

Browser

56
56

Use the Browser

Browser Options

Connectivity

Wi-Fi

Turn Wi-Fi On and Connect to a Wireless Network

Wi-Fi Settings

Disconnect Wi-Fi

Bluetooth

Bluetooth Information

Enable the Bluetooth Feature

Pair Bluetooth Devices

Connect to a Paired Bluetooth Device

Send Information Using Bluetooth

Receive Information via Bluetooth

APPS AND ENTERTAINMENT
Camera and Video

67
68

Camera Overview

Take Pictures and Record Videos

Take a Picture

Record Videos

View Pictures and Videos Using Gallery

Edit Pictures

Share Pictures and Videos

Send Pictures or Videos by Email, Messages or Bluetooth
Camera Settings
Switch Between Camera and Video Mode

74
76
76

iii

Set Camera Functions

Productivity

Calendar

Add an Event to the Calendar

View Calendar Events

Sync Calendars

Calculator

Clock

Set Alarms

Additional Clock Features

Entertainment and Activities

Play Music

Music Screen Layout

SETTINGS

Connections Settings

Basic Settings

Wi-Fi Settings Menu

Bluetooth Settings

Cellular and Data

Personalization Settings

Sound Settings

Display Settings

Search Settings

Notices Settings

Date and Time Settings

Language Settings

Input Methods Settings

Privacy and Security Settings

101

Screen Lock Settings

101

App Permission Settings

101

Do Not Track Settings

102

Browsing Privacy Settings

103

Storage Settings

104

USB Storage Settings

104

Media Storage Settings

104

Device Settings

106

Device Information Settings

106

Downloads Settings

107

Battery Settings

108

Accessibility Settings

108

System Updates Settings

109

GETTING HELP
For Assistance

112

Troubleshooting

112

Specifications

112

Virgin Account Information and Help

113

Manage Your Account

113

Re-Virgin

114

111

114
115

GETTING STARTED
The topics in this section will introduce you to your phone, help you get set up with service, provide
an overview of the phone screen, and get you started with basic phone operations.

Getting Started

INTRODUCTION
The following topics describe the basics of using this guide and your new phone.

ABOUT THE USER GUIDE
Thank you for purchasing your new Alcatel GO FLIP. The following topics explain how best to use
this guide to get the most out of your phone.

Before Using Your Phone
Read the Get Started guide and Important Information booklet that were packaged with your phone
thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.

Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase.
Unless otherwise noted, instructions begin from the phone's home screen, which is displayed by
pressing the End/power key
. Some operation descriptions may be simplified.

Screenshots and Key Labels
Screenshots and other illustrations in this user guide may appear differently on your phone. Key
labels in the user guide are simplified for description purposes and differ from your phone's display.

Other Notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A
microSD™ or microSDHC™ card is referred to as an "SD card" or a "memory card."

Getting Started

Introduction

SET UP YOUR PHONE
The following topics give you all the information you need to set up your phone and wireless service the
first time.

PARTS AND FUNCTIONS
These topics illustrate your phone’s primary parts and key functions.
Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample
images only.

Phone Layout
The following illustration outlines your phone’s primary external features and keys.

Part

Description

Camera

Takes pictures and records videos.

Receiver

Lets you hear the caller and automated prompts.

Main screen

Displays all the information needed to operate your phone, such
as the call status, the Contacts list, and the date and time.

Sub screen

Display the date, time and the notification of incoming calls or
messages.

Getting Started

Set Up Your Phone

Part

Description

Center soft key

Selects or confirms an option (press the middle of the key).

Navigation key

Navigate Up, Down, Left, or Right through menus.

Messages key

Launches the messages screen from any screen.

Call key

Launches call log from idle screen.

Back/clear key

Returns you to the previous screen, or close a dialog box, options
menu.

End/power key

Returns you to the app list or turn the phone on or off.

Charging port

Allows you to connect the phone charger.

Volume keys

Allows you to adjust the ringtone or media volume or adjust the
voice volume during a call.

3.5 mm headset jack

Allows you to plug in either a stereo headset or an optional
headset for convenient, hands-free conversations.

CAUTION! Inserting an accessory into the incorrect jack may damage the phone.

BATTERY USE
The following topics explain how to insert and remove your phone’s battery.
Battery Cautions
Storage: Avoid storing or leaving battery with no charge remaining. Saved information and
settings may become lost or changed, or battery may become unusable. Charge once every six
months before storing or leaving unused for a long period.
Bulges: Depending on use, bulges may appear near end of battery life. This does not affect
safety.
Replacing Battery: The battery is a consumable item. It needs to be replaced if operating time
shortens noticeably. Purchase a new battery.
Cleaning: Clean soiled terminals between battery and phone with a clean, dry cotton swab.
Soiled terminals can result in a poor connection and prevent charging, etc.

Insert the Battery
Follow these instructions to insert your phone’s battery safely and properly.

Getting Started

Set Up Your Phone

1. Remove the battery cover by gently lifting in the direction shown below.

2. Insert the battery by gently lifting upward as shown below.

3. Attach the battery cover.

Make sure all the tabs are secure and there are no gaps around the cover.

Remove the Battery
Follow these instructions to remove your phone’s battery. Always power the phone off before
removing the battery.

Getting Started

Set Up Your Phone

1. Remove the battery cover by gently lifting in the direction shown below.

2. Remove the battery by gently lifting upward as shown.

Charge the Battery
Follow these instructions to charge your phone’s battery using either the included AC adapter or via
a USB connection on your computer.

Getting Started

Set Up Your Phone

Charge Using the AC Adapter
1. Plug the charger into the charging port of your phone.

2. Plug the AC adapter into an electrical outlet.
3. After charging, unplug the AC adapter from the outlet and remove the charger from the phone.

Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on.
Depending on the type of connection, your phone’s battery may not charge.

Getting Started

Set Up Your Phone

1. Insert the small end of the USB cord into the charging port of your phone.
2. Insert the large end of the USB cord into an external USB port on your computer.

3. After charging, remove the USB cable from both the phone and the computer.

SIM CARD
The SIM card is an IC card containing phone number and other customer information. Your phone’s
SIM card is preinstalled and should only be accessed if directed by a customer service representative.

Handling a SIM Card
Keep the following in mind when handling a SIM card.
n

You are responsible for any damage caused by inserting the SIM card in another-brand IC card
reader, etc. Virgin is not responsible in such a case.

Always keep the IC chip clean.

Wipe clean with a dry, soft cloth.

Avoid applying labels. May damage SIM card.

See instructions included with SIM card for handling.

The SIM card is the property of Virgin.

The SIM card is replaceable (at cost) in case of loss/damage.

Return the SIM card to Virgin when canceling subscription.

Returned SIM cards are recycled for environmental purposes.

Note that SIM card specifications and performance may change without notice.

It is recommended that you keep a separate copy of information that is stored on SIM card.
Virgin is not responsible for damages from stored information that is lost.

Getting Started

Set Up Your Phone

Always follow emergency procedures to suspend service if your SIM card or phone (SIM card
inserted) is lost or stolen. For details, contact Customer Service.

Always power off the phone before inserting/removing the SIM card.

Insert SIM Card
Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a
SIM card.
Note: Your phone’s SIM card is preinstalled. These instructions are for reference only.
1. Remove the battery cover and battery. (See Remove the Battery.)
2. Gently insert the SIM card with the gold IC chip facing downward.

3. Insert the battery and replace the battery cover. (See Insert the Battery.)
l

Align the contacts of the battery with the contacts in the phone.

Make sure all the tabs are secure and there are no gaps around the cover.

SD CARD
Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It
supports cards up to 32 GB. Some cards may not operate properly with your phone.
SD Card Cautions
Data: Information stored on an SD card can become lost or changed accidently or as a result of
damage. It is recommended that you keep a separate copy of important data. Virgin is not
responsible for damages from data that is lost or changed.
Reading/Writing Data: Never power off or remove the battery while reading or writing data.
Battery Level: A low battery charge may prevent reading/writing to an SD card.
Handling SD Card: Use/store SD cards away from the reach of infants, otherwise it may
cause choking if swallowed.

Getting Started

Set Up Your Phone

Insert an SD Card
Follow these steps to insert an optional SD card (not included).
Important: Make sure to power your phone off before inserting or removing an SD card.
1. Remove the battery cover and battery. (See Remove the Battery.)
2. Gently insert the SD card with terminals facing down all the way without bending the card.

Important: Insert only SD cards.
3. Insert the battery and replace the battery cover. (See Insert the Battery.)
l

Align the contacts of the battery with the contacts in the phone.

Make sure all the tabs are secure and there are no gaps around the cover.

Remove an SD Card
Follow these instructions to remove an SD card.
Important: Always power off before inserting or removing an SD card.
1. Remove the battery cover by gently lifting in the direction shown below.

Getting Started

Set Up Your Phone

2. Remove the battery.

3. Push down on the plastic spring and remove SD card.

4. Insert the battery. Align the contacts of the battery with the contacts in the phone.

Getting Started

Set Up Your Phone

5. Attach the battery cover. Make sure all the table are secure and there are no gaps around the
cover.

TURN YOUR PHONE ON AND OFF
The instructions below explain how to turn your phone on and off.

Turn Your Phone On
n

Press and hold the End/power key

Your phone will power on. Depending on the settings, you may see the lock screen.
l

See Lock and Unlock Your Screen and Screen Lock Settings for information about using the
screen lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activation and Service for more information.

Turn Your Phone Off
n

Press and hold the End/power key

Your phone will power off.

Getting Started

Set Up Your Phone

Note: Your screen remains blank while your phone is off (unless the battery is charging).

ACTIVATION AND SERVICE
Before using your phone, you must set up your service with Virgin. You will need your phone’s serial
numbers (MEID and ICC ID). These numbers can be found on the phone's packaging.
For more information about your Virgin account, see Virgin Account Information and Help.

Create Your Account and Pick Your Plan
Set up your Virgin account.
1. From your computer, visit Virginmobileusa.com and click Activate.
2. Choose an activation option and click Next.
3. When prompted, enter the serial number (MEID) printed on the sticker located on the back of your
phone in the battery compartment. This number can also be found on the bottom panel of the
phone’s package.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below and you’ll be able to start using your phone.

Activate Your Phone
After setting up your account on Virginmobileusa.com, simply turn your device on. Your device is
designed to activate automatically. If you are swapping from another Virgin device to a new one, be
sure to turn off the old device before swapping the serial number (MEID). Once the MEID swap is
complete, turn on the new device and the programming information will be pushed to your device
automatically.

COMPLETE THE SETUP SCREENS
The setup screens help you set up certain features and preferences on your phone. Once your phone
has been turned on, you will see a Welcome message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your
account.

Getting Started

Set Up Your Phone

1. From the Welcome screen, select a language and press the Right soft key

To skip any section, press the Right soft key

to get started.

to skip.

2. Follow the onscreen instructions to complete each section. For each topic, you will have the
option to skip it and continue to the next screen.
l

Select a network – If prompted, follow the prompts to sign in to an available Wi-Fi network.
For secured Wi-Fi networks, you will need to enter a password. See Wi-Fi for more details.
Setup KaiOS Account – Use the Navigation key to select Create Account to set up a
new KaiOS Account or Login Account and complete the steps to sign in to your current
KaiOS Account. Press the Right soft key
to skip. The following options may apply
depending on your selection:
o

Create Account – Follow the instructions to sign up for a new KaiOS Account.

About KaiOS – Read any applicable Terms and Conditions of KaiOS system for using your
phone, press the Right soft key
to agree to the terms of service and privacy policy.

3. Your setup is now complete.
Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps screen or through Settings.

Getting Started

Set Up Your Phone

BASIC OPERATIONS
The following topics outline basic features and operations of your phone.

BASICS
The following topics offer an overview of your phone’s basic operations.

Home Screen and Applications (Apps) List
Most of your phone’s operations originate from the home screen or the apps list.
1. Press the End/power key

until display the home screen.

2. From any app screen press the End/power key

to display the app list.

For information about using the home screen, see Home Screen Basics.

Phone Settings Menu
You can customize your phone’s settings and options through the Settings menu.

Getting Started

Basic Operations

From the apps list screen, select Settings

For more information, see Basic Settings.

Capture Screenshots
You can use your phone’s End/power and home keys to capture screenshots.
n

Press and hold the Camera key and Volume down key at the same time to capture a
screenshot of the current screen.
The current screenshot will be captured and stored in the Screenshots album in the phone’s
Gallery application. From the apps list screen, select Gallery

APPLICATIONS
The following topics describe how to access the applications (apps) list and launch apps on your
phone.

Launch Applications
All installed apps can be accessed and launched from the apps list.

Getting Started

Basic Operations

1. From home, press the Center soft key

The apps list opens.
2. Use the Navigation key to select an application and then press
application.

to launch the corresponding

The application opens.

Apps List
The apps list expands to include all apps installed on your phone. The following table outlines the
primary apps that have been preinstalled on your phone.
App

Function/Service

Calculator

Perform basic mathematical calculations.

Calendar

Create and manage events, meetings, and appointments, organize
your time and reminds you of important events.

Phone

Place and receive calls, use voicemail, set up and manage contacts,
and more.

Camera/Video

Clock
Contacts
FM Radio
Browser

Getting Started

Take and share pictures and videos.

Set alarms, use a stopwatch, set a timer.
Manage your contacts from a variety of sources.
Lets you listen to the radios.
A browser you can use to surf on the Internet.

Basic Operations

App

Function/Service
Manage your photos and videos.

Gallery
Send, receive, and manage your Email messages.

E-Mail
Messages

Send and receive instant text messages.
Lets you browse and play music.

Music
Provide an overview of items you can change through Settings.

Settings

PHONE NUMBER
Follow the instructions below to display your phone’s wireless phone number.
1. From the apps list, select Settings

> Device > Device Information.

2. Select Phone Number.

You will see the number listed under Phone number.

AIRPLANE MODE
Airplane mode turns off all functions that emit or receive signals, while leaving your phone on so you
can use apps that don’t require a signal or data.
To turn on airplane mode:

Getting Started

Basic Operations

1. From the apps list, select Settings

> Network & Connectivity.

2. Select Airplane Mode.
3. Select On to enable airplane mode.

Your phone is now in airplane mode. You will see the airplane mode icon

in the status bar.

To turn off airplane mode:
1. From the apps list, select Settings

> Network & Connectivity.

2. Select Airplane mode.
3. Select Off to disable airplane mode.
Your phone’s wireless connection features are now restored.

ENTER TEXT
You can enter text using your phone's Nuance T9 keyboard.

Text Input
Your phone offers you a choice of using normal or predictive text input. To select your desired input:
1. From the apps list, select Settings
2. Press

> Personalization > Input methods.

to switch among "Abc/abc/ABC" mode.

3. To insert a punctuation mark or special character, please press

4. If you want to delete typed letters or symbols press the Back/clear key
one.

Getting Started

Basic Operations

to delete them one by

LOCK AND UNLOCK YOUR SCREEN
Your phone allows you to quickly turn the screen on/off when you unfold/fold the phone, or you can
set up screen lock to prevent others from using your phone without your permission.

Turn the Screen Off When Not in Use
n

To quickly turn the screen off, simply fold (close) the phone..

To save battery power, the phone automatically turns off the screen after a certain period of time when
you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Display Settings.

Turn the Screen Lock On or Off
1. From the apps list, select Settings

> Privacy & Security > Screen Lock.

2. Select On to enable screen lock
3. You will be prompted to enter the passcode. See Screen Lock Settings.

UPDATE YOUR PHONE
From time to time, updates may become available for your phone. You can apply updates through
the Settings

> Device > System Updates menu.

Software Update Cautions
During update: The phone cannot be used until the software update is complete. It may take
time to update your phone’s software.
Signal during update: Update your phone where signal reception is good, and do not change
location during the update process. Make sure the battery is adequately charged before
beginning an update. A weak signal or low battery during an update may cause the update to
fail. An update failure may disable the phone.
Other functions during update: Other phone functions cannot be used during a software
update.

Update Your Phone Software
You can update your phone's software using the System Updates option.

Getting Started

Basic Operations

1. From the apps list, select Settings

> Device > System Updates.

2. Select System Updates.
You may be required to power your phone off and back on to complete the software upgrade.

Confirm Your Current Phone Software
1. From the apps list, select Settings

> Device > Device Information.

2. Locate the Software version read-only field.

Update Your Profile
This option allows you to automatically update your online user profile information. If you choose to
change your user name and select a new one online, you must then update the user name on your
phone.

Getting Started

Basic Operations

1. From the apps list, select Settings

> Device > System Updates > Update Profile.

2. Follow the onscreen instructions.
The phone will download and install the profile update and you will see a confirmation when
complete.
Note: If your data services or account syncing ever seems to go out unexpectedly, use this feature
to reconnect with the network.

Update Your PRL
This option allows you to download and update the PRL (preferred roaming list) automatically.
1. From the apps list, select Settings

> Device > System Updates > Update PRL.

2. Follow the onscreen instructions.
The phone will download and install the PRL update and you will see a confirmation when
complete.

Getting Started

Basic Operations

YOUR PHONE'S HOME SCREEN
The following topics describe how to use your phone’s home screen and understand the status bar.

HOME SCREEN BASICS
The home screen is the starting point for your phone’s applications, functions, and menus.

Home Screen Layout
Below is your home screen’s layout.

Item

Description

Status bar/Status
area

The status bar displays icons to notify you of your phone’s status (on the
right side) and notifications (on the left side).
The status area of the status bar (on the right) displays phone and
service status information such as signal strength, battery status, Wi-Fi
and data connectivity, ringer status, and time.

Notices

Press the Left soft key
to view numerical notifications (missed call,
new mail, new message,etc.

Apps list

Press the Center soft key

Speed Dial

Press the Right soft key

Tip: Press the End/power key

to enter the apps list.
to enter speed dial.

to return to the main home screen.

STATUS BAR
The status bar at the top of the home screen provides phone and service status information on the
right side and notification alerts on the left.

Getting Started

Your Phone's Home Screen

Main Status Icons
Icon

Status
Bluetooth® active
Wi-Fi® active
Vibrate
Network (full signal)
Network (roaming)
4G LTE data service
3G data service
Airplane mode
Alarm set
Battery (charging)
Battery (full charge)

Notification Icons
Icon

Notification
General numerical notifications (missed call, new mail, new message, etc.)

CHANGE THE HOME SCREEN WALLPAPER
Select and assign your phone’s background wallpaper.

Getting Started

Your Phone's Home Screen

1. From the apps list, select Settings

> Personalization > Display > Wallpaper.

2. Select Wallpaper and then use the Navigation key to select from Gallery, Wallpaper, or
Camera.
3. Select a wallpaper and then press the Right soft key

to set the wallpaper.

The wallpaper is set.

Getting Started

Your Phone's Home Screen

MAKING CONNECTIONS
The topics in this section will cover your phone’s ability to help you make connections, from phone
calls and maintaining contacts, to text messages, email, Internet, and international services.

Making Connections

PHONE CALLS AND VOICEMAIL
The following topics outline the use of your device’s phone app to place and receive calls, use
voicemail, and more.

PLACE AND ANSWER CALLS
The following topics describe how to directly dial calls, how to answer incoming calls, and how to
use the in-call screen options.

Adjust In-Call Volume
n

Adjusting Call Volume: Press the Volume key up or down during the call.

Troubleshooting
Problem: Difficulty during call.
Answer 1: It may not be possible to make a call properly in a noisy location.
Answer 2: When calling using Speaker, check the call volume. Raising the call volume may make
calling difficult.
Problem: Sound pops momentarily during a call.
Answer: Are you changing location while calling? Sound pops when signal is weak and the phone
switches to a different area.
Emergency Call Cautions
Emergency calls are restricted in Airplane mode.

Call Using the Phone Dialer
The most “traditional” way to place a call is by using the phone’s dialer screen.
1. From the apps list, select Phone

to display the phone screen.

The phone app opens.

Making Connections

Phone Calls and Voicemail

2. Press the number keys on the keypad to enter the phone number.

As you enter digits, Smart Dial searches for contacts that match. If you see the number you
want to dial, use the Navigation key to select the number and place the call immediately
without entering the rest of the number.

3. Select

to call the number.

The phone dials the number. The call begins when the other party answers.
4. To end the call, press the End/power key

The call ends.

Troubleshooting
Problem: Call does not connect.
Answer 1: Was the number dialed using the area code? If not, try dialing using the full 10-digit
number including the area code.
Answer 2: Are you in an area with poor wireless coverage? Try calling again from another area.

Making Connections

Phone Calls and Voicemail

Call Emergency Numbers
You can place calls to 9-1-1 even if the phone’s screen is locked or your account is restricted.
To call the 9-1-1 emergency number when the phone’s screen is locked with a screen lock:
1. From the lock screen, press the Left soft key
2. Press the Center soft key

to enter Emergency Call.

to place the call.

As long as you are in an area covered by wireless service, the emergency call is placed.
To call the 9-1-1 emergency number normally or when your account is restricted:
1. Unlock the screen. For more information, see Lock and Unlock Your Screen.
2. From the apps list, select Phone
3. Press 9 1 1

to display the phone screen.

As long as you are in an area covered by wireless service, the emergency call is placed.

Enhanced 9-1-1 (E 9-1-1) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E
9-1-1 emergency location services where available.
When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to
calculate your approximate location. Depending on several variables, including availability and
access to satellite signals, it may take up to 30 seconds or more to determine and report your
approximate location.
Important: Always report your location to the 9-1-1 operator when placing an emergency call.
Some designated emergency call takers, known as Public Safety Answering Points (PSAPs), may
not be equipped to receive GPS location information from your phone.

Answer Phone Calls
The following information lets you know how to answer incoming calls, mute the ringer on incoming
calls, reject incoming calls, and more.
When you receive a phone call from a contact, the sub screen appears and displays the caller
name. When you receive a phone call from someone who is not stored in Contacts, the phone
number appear on the Incoming call screen.
Note: If your phone is turned off, all calls automatically go to voicemail.

Making Connections

Phone Calls and Voicemail

Answer an Incoming Call
1. When a call arrives, press the Right soft key

or the Call key

to answer it.

The call begins.
2. To end the call, press the End/power key

The call ends.

Mute the Ringing Sound
To mute the ringer without rejecting the call, you can press the Volume key down.

Reject an Incoming Call
n

When a call arrives, press the Right soft key

or the End/power key

to reject it.

The ringtone or vibration will stop and the call will be sent directly to voicemail.

In-Call Screen Layout and Operations
While you’re on a call, you will see a number of onscreen options.

Making Connections

Phone Calls and Voicemail

Speaker: Route the phone’s audio through the speaker (On) or through the earpiece (Off).
l

Press the Right soft key
to activate Speaker to route the phone’s audio through the
speaker. (You can adjust the speaker volume using the Volume key.)
Press the Right soft key

again to deactivate Speaker to use the phone’s earpiece.

Warning: Because of higher volume levels, do not place the phone near your ear during
speakerphone use.
n

Mute: Mute the microphone during an active call.
l

Press the Left soft key

to mute the microphone.

Press the Left soft key

again to unmute the microphone.

Note: If Mute is activated, the speaker mode is deactivated.
n

Add Call:
call).

: Press the Center soft key

End call: Press the End/power key

to initiate a conference call (3-way

to end the current call.

Place a Call from Contacts
You can place phone calls directly from entries in your Contacts list.

Making Connections

Phone Calls and Voicemail

1. From the apps list, select Contacts

to display the contacts app.

2. Select Contacts to display the Contacts list.

The contacts list appears.
3. Use the Navigation key to select a contact.
4. Press the Center soft key

to call the number.

5. To end the call, press the End/power key

The call ends.

Call from Call Log
The call log list lets you quickly place calls to recent incoming, outgoing, or missed numbers.
1. From the apps list, press the Call key

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Phone Calls and Voicemail

to display the call log list.

The call log list appears.
2. Select an entry and press the Right soft key

to display the Options details.

3. Select an entry and press the Center soft key

or the Call key

to place a call.

The phone dials the number. The call begins when the other party answers.
4. To end the call, press the End/power key

The call ends.

VOICEMAIL
The following topics describe how to set up and use your phone's voicemail features.

Voicemail Setup
Follow the instructions below to set up voicemail on your phone. You should set up your voicemail
and personal greeting as soon as your phone is activated. Always use a passcode to protect against
unauthorized access. Your phone automatically transfers all unanswered calls to your voicemail,
even if your phone is in use or turned off.
1. From the apps list, select Phone
2. Touch and hold

to dial your voicemail number.

3. Follow the system prompts to:
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Create your passcode.

Record your name announcement.

Record your greeting.

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Phone Calls and Voicemail

Important: Voicemail Passcode – It is strongly recommended that you create a passcode when
setting up your voicemail to protect against unauthorized access. Without a passcode, anyone who
has access to your phone is able to access your voicemail messages.

OPTIONAL CALLING SERVICES
The following topics outline additional voice-related services available with your phone, including
call services and more.

Call Waiting
When you’re on a call, your phone’s screen informs you that another call is coming in and displays
the caller’s phone number (if it is available).
To respond to an incoming call while you’re on a call:
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Use the Navigation key to select
to answer the call or
to
ignore the incoming call. (This puts the first caller on hold and answers the second call.)

Conference Calling
With conference calling, also known as 3-way calling, you can talk to two people at the same time.
When using this feature, the normal airtime rates will be charged for each of the two calls.
1. On the Phone screen, enter a number and press the Call key
Contacts).

Making Connections

Phone Calls and Voicemail

(or place a call from Log or

2. Once you have established the connection, dial the second number.

This puts the first caller on hold and dials the second number.
3. When you’re connected to the second party, press Merge Call. Your conference call is now in
session.
Note: If one of the people you called hangs up during your call, you and the remaining caller stay
connected. If you initiated the call and are the first to hang up, all callers are disconnected.

Call Forwarding
Call Forwarding lets you forward all your incoming calls to another phone number – even when your
phone is turned off. You can continue to make calls from your phone when you have activated Call
Forwarding.
Note: You are charged a higher rate for calls you have forwarded.
To activate Call Forwarding:
1. From the apps list, select Settings
Forwarding.

> Network & Connectivity > Call Settings > Call

The call forwarding menu appears.

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Phone Calls and Voicemail

2. Configure your options.
Your call settings options are set.

CALL SETTINGS
Your phone’s Call Settings menu lets you configure your voicemail options and a number of other
settings for the phone application.

Use the Call Settings Menu
1. From the apps list, select Settings

> Network & Connectivity > Call Settings.

The call settings menu appears.
2. Configure your options.
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Select a menu item to display its options.

Select your options and follow the prompts to set them.

Your call settings options are set.

TTY Mode
A TTY (teletypewriter, also known as a TDD or Text Telephone) is a telecommunications device
that allows people who are deaf, hard of hearing, or who have speech or language disabilities, to
communicate by telephone.
Your phone is compatible with select TTY devices. Please check with the manufacturer of your TTY
device to ensure that it supports digital wireless transmission. Your phone and TTY device will
connect using a special cable that plugs into your phone’s headset jack. If this cable was not provided
with your TTY device, contact your TTY device manufacturer to purchase the connector cable.
To turn TTY Mode on or off:

Making Connections

Phone Calls and Voicemail

1. From the apps list, select Settings

> Device > Accessibility > TTY.

2. Select Full, HCO, or VCO to turn TTY mode on.
– or –
Select Off to turn TTY mode off.
Your phone’s TTY mode is set.
Note: When enabled, TTY mode may impair the audio quality of non-TTY devices connected to the
headset jack.
Warning: 9-1-1 Emergency Calling
It is recommended that TTY users make emergency calls by other means, including
Telecommunications Relay Services (TRS), analog cellular, and landline communications. Wireless
TTY calls to 9-1-1 may be corrupted when received by public safety answering points (PSAPs),
rendering some communications unintelligible. The problem encountered appears related to TTY
equipment or software used by PSAPs. This matter has been brought to the attention of the FCC,
and the wireless industry and the PSAP community are currently working to resolve this.

Making Connections

Phone Calls and Voicemail

CONTACTS
The Contacts application lets you store and manage contacts from a variety of sources, including
contacts you enter and save directly in your phone.
Contacts Cautions
Information saved in Contacts may be lost or changed if the battery is removed for a long period
or left uncharged. Accident or malfunction may also cause loss or change to information. It is
recommended that you keep a separate copy of contacts and other important information.
Virgin is not responsible for any damages from lost or changed contacts.

ADD A CONTACT
You can add contacts from your phone’s Phone application. Enter details such as name, phone
numbers, email addresses, mailing addresses, and more.
1. From the apps list, select Contacts

You will see the Contacts list.

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Contacts

2. Press the Left soft key

to add a contact.

The New Contact screen appears.
3. Use the keyboard to enter as much information as you want.
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First Name

Last Name

Mobile Phone

Personal Email

Company

[Add Picture]: Select the Add Picture icon to assign a picture to the contact.

[Add Phone]: Select to add more phone numbers to the contact.

[Add Email]: Select to add more Email address to the contact.

[Add Address]: Select to add more address to the contact.

[Add Date]: Select to add Birthday or anniversary to the contact.

[Add Ringtone]: Select to add ringtone to the contact.

[Add Comment]: Select to add comment to the contact.

4. When you have finished adding information, press the Right soft key

and select Save.

The contact is added.

Save a Phone Number
You can save a phone number to Contacts directly from the phone keypad.

Making Connections

Contacts

1. From the apps list, select Phone

2. Enter a phone number and select Create New Contact.

3. To add the number to an existing contact, select Add to Existing Contact. To add a new
contact, select Create new contact.
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For an existing contact, choose the contact name and press
the new number.

to select a number type for

For a new contact, enter the name and any additional information.

4. Press the Right soft key

and choose Save.

The contact is added.

VIEW CONTACTS
View a contact’s details by displaying a contact entry.
1. From the apps list, select Contacts

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Contacts

You will see the Contacts list.
2. Select a contact to view its details.

The contact’s detailed listing appears.

CONTACTS SCREEN LAYOUT
The following illustration show’s your Contacts app layout and describes the various features.

Item

Description

All contacts tab Show all contacts.
Speed Dial tab

Show speed dial contacts.

Contact

Select to show contact’s details.

Contact image

Show thumbnail of contact entry.

Search contacts.

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Contacts

EDIT A CONTACT
Once you’ve added a contact, you can add or edit any of the information in the entry, assign a caller
ID picture, customize with a unique ringtone, and more.
1. From the apps list, select Contacts

You will see the Contacts list.
2. Select a contact to view its details.

The contact’s detailed listing appears.
3. Press the Right soft key

and then select Edit.

4. Add or edit the information, and then press the Right soft key

and select Save.

Your changes are saved to the contact entry.

DELETE A CONTACT
You can delete a contact from the contacts details page.
1. From the apps list, select Contacts

You will see the Contacts list.

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Contacts

2. Select a contact to view its details.

The contact’s detailed listing appears.
3. Press the Right soft key

and then select Delete.

4. Select Delete.

The contact is deleted.

SHARE A CONTACT
You can quickly share contacts using Bluetooth, Gmail, or text messaging.
1. From the apps list, select Contacts

You will see the Contacts list.
2. Select a contact to display it, and then press the Right soft key

and select Share.

3. In the Share With menu, select a method:

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Contacts

E-Mail to send the information as an Email attachment. Address the message, add a
subject and a message, and then select Send. See Create and Send Email for details.
Messages to send the information in a text message. Select a contact or enter a wireless
phone number, enter any additional information, and then select Send. For more
information on text messaging, see Send a Multimedia Message (MMS).
Bluetooth to send the information via Bluetooth. See Bluetooth for information on pairing
and sending via Bluetooth.

4. Complete the required steps as prompted for the selected method.
The selected contact will be shared.

IMPORT CONTACTS
Your phone offers a couple of options for importing contacts from installed SD memory cards or
external devices via USB.

Before Importing Contacts from an SD Card
You will need to have installed an SD card with previously backed up contacts information into your
phone before you can import contacts. See SD Card for SD card information.

Import Contacts from an SD Card or USB Storage
1. From the apps list, select Contacts

You will see the Contacts list.
2. Press the Right soft key
Contacts.

and then select Settings > Import Contacts/Export

You will see the Import Contacts/Export Contacts menu.
3. Select Import Contacts or Export Contacts.
4. Follow the onscreen instructions to complete the import.

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Contacts

The contacts are imported and stored in the selected account.

BACK UP CONTACTS
If you are saving contacts to an account that does not automatically back them up via the Cloud, you
can manually back them up to an optional installed SD card for re-import if needed.

Before Backing Up Contacts to an SD Card
You will need to have installed an SD card with previously backed up contacts information into your
phone before you can back up your contacts. See SD Card for SD card information.

Back Up Contacts to Your SD Card
1. From the apps list, select Contacts

You will see the Contacts list.
2. Press the Right soft key

> and select Settings > Import Contacts/Export Contacts.

You will see the Import Contacts/Export Contacts menu.
3. Select Export Contacts.
4. Select Memory card to confirm the export.
5. Follow the onscreen instructions and select contacts to complete the export.
The contacts are exported and saved to the installed SD card.

Making Connections

Contacts

MESSAGING
With wireless service and your phone’s messaging capabilities, you have the opportunity to share
information through many different channels and accounts, including personal and corporate email,
and text and multimedia messaging.

TEXT AND MULTIMEDIA MESSAGING
With text messaging (SMS), you can send and receive instant text messages between your
wireless phone and another messaging-ready phone.
Multimedia messages, or MMS, can contain text and pictures, music, audio or video files, contact
cards.
See your service plan for applicable charges for messaging.

Send a Text Message
Quickly compose and send text messages on your phone.
1. From the apps list, select Messages

– or –
Select

from any screen except during call.

2. On the Messages screen, press the Left soft key

to compose messages.

The Compose screen opens.
3. Fill in one or more recipients. You can:
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Enter phone numbers directly in the To field. As you enter information, any matching phone
numbers from your contacts list are displayed. Select a match to enter that number or address
directly.
Press the Right soft key

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Messaging

to add the contacts to whom you want to send the message.

Select the “Message” box and then start composing your message.

Note: Once you go over the 160-character limit, a new message is created but automatically joined
into one when received.
4. When done, press the Left soft key

to send the text message.

Send a Multimedia Message (MMS)
When you need to add a little more to a text message, you can send a multimedia message (MMS)
with text and pictures, music, audio or video files, contact cards.
1. From the apps list, select Messages

– or –
Select

from any screen.

2. On the Messages screen, press the Left soft key

to compose messages.

3. Fill in one or more recipients. You can:
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Enter phone numbers directly in the To field. As you enter information, any matching phone
numbers from your contacts list are displayed. Select a match to enter that number or address
directly.

Press the Right soft key

to add the contacts to whom you want to send the message.

Select the “Message” box and then start composing your message.

Note: To add a subject line, press the Right soft key

> and select Add Subject.

4. Select the “Message” box, and then start composing your message.
5. Press the Right soft key

and select Add Attachment.

6. In the Attach window, select from the following file attachments:

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Messaging

Video. Select a video and attach it.

Music. Select a track from your phone or memory card.

Gallery. Select a photo from Gallery.

Contacts. Select a contact from your phone.

Camera. Select Camera to take a photo or a video.

7. Press the Left soft key

to to send the MMS message.

Save and Resume a Draft Message
While composing a text or multimedia message, press the Right soft key
press

continuously and

to save your message as a draft.

To resume composing the message:
1. From the apps list, select Messages

2. On the Messages screen, select the message to resume editing it.
3. When you finish editing the message, press the Left soft key

New Messages Notification
Depending on your notification settings, the phone will play a ringtone, vibrate when you receive a
new text or multimedia message.
A notice icon also appears in the notifications area of the status bar to notify you of a new text or
multimedia message. When you unfold the phone, a pop-up will display to notify you the new
message. Press the Right soft key
to reply the message directly or press the Left soft key
to enter home screen.

Manage Message Conversations
Text and multimedia messages that are sent to and received from a contact (or a number) are
grouped into conversations or message threads in the Messages screen. Text or MMS conversations
let you see exchanged messages (similar to a chat program) with a contact on the screen.

Read a Text Message
On the Messages screen, press the text message or conversation to open and read it.
To return to the Messaging screen from a conversation, press the Back/clear key

Note: To view the details of a particular message, in the conversation, press the Right soft key
to open the options menu, and then choose View message report.
Note: If a message contains a link to a Web page, press the message and then press the link to
open it in the Web browser.

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Messaging

Note: If a message contains a phone number, press the message and then press the phone
number to dial the number or add it to your contacts.

View a Multimedia Message (MMS)
1. From the apps list, select Messages

2. On the Messages screen, select a multimedia message or conversation to open it.
3. Select the attachment to open it.
Note: If you are concerned about the size of your data downloads, check the multimedia message
size before you download it.

Reply to a Message
1. From the apps list, select Messages

2. On the Messages screen, select a conversation to open it.
3. Select the Message box at the bottom of the screen, enter your reply message, and then press
the Left soft key
to send.
Note: To reply to a text message with a multimedia message, open the text message, press the
Right soft key
and then select Add Subject or Add Attachment. The text message is
automatically converted into a multimedia message.

Delete Conversations
1. From the apps list, select Messages

2. On the Messages screen, press the Right soft key
conversation.

to select Delete Thread to delete the

3. To delete more than one conversation, select Select Thread and then press the Right soft
key
to delete these messages.
Tip: You can also delete a conversation while you're viewing it. While viewing a conversation, press
the Right soft key
and then select Delete to confirm.

Text and MMS Options
The messages settings menu lets you control options for your text and MMS messages including
message limits, size settings, and notifications.
1. From the apps list, select Messages

2. On the Messages screen, press the Right soft key
following:

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Messaging

and select Settings. You can set the

Auto Retrieve Messages: Select this option to automatically retrieve all your multimedia
messages completely. When selected, the multimedia message header plus the message
body and attachments will automatically download to your phone. If you turn off, only the
multimedia message header will be retrieved and shown in your Messaging screen.

WAP Push: Press to enter WAP push options.

Emergency alerts: Press to enter Emergency alerts options.

E-MAIL
Use the E-Mail application to send and receive email from your webmail or other accounts, using
POP3 or IMAP, or access your Exchange ActiveSync account for your corporate email needs.

Set Up an E-mail Account
Your phone supports several types of email accounts and allows you to have multiple email
accounts set up at one time.
Before setting up an email account, make sure you have the username (user ID), password, server
name, etc., so you can get set up successfully.
1. From the apps list, select E-Mail

A popup window for adding an account appears if no email account has been previously set up.
2. Follow the onscreen instructions to set up your email account.
The email account is set up and you will begin receiving email.

Add Another E-mail Account
If you have multiple email accounts you wish to view on your phone, you can add several types of
personal email accounts, such as POP3 and IMAP accounts on your phone.
1. From the apps list, select E-Mail

The email inbox opens.

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Messaging

2. Press the Right soft key
account.

and select Settings. Then press the Left soft key

to add

3. Follow the onscreen instructions to complete the account setup.
The email account is added and you will begin receiving email for the account.

Create and Send E-mail
Compose and send email using any account you have set up on your phone. Increase your
productivity by attaching files such as pictures, videos, or documents to your email messages.
1. From the apps list, select E-Mail

The email inbox opens.

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Messaging

2. From the inbox, press the Left soft key

to compose.

The email composition window opens.
3. Enter the message recipient(s), subject, and message, and then press the Left soft key
send.

The email message is sent.

Email Composition Options
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Add Cc/Bcc: In the mail subject or composition box, press the Right soft key
recipients.

Add Attachment: In the mail composition box, press the Right soft key
> Add
Attachment. Locate and then choose the picture or video you want to attach.

Save to Local Draft (Send Later): While composing your message, press the End/power
key
and a pop-up window will display whether to save as a draft.

Note: To view your draft email messages, in the inbox, press the Right soft key
Folders > Local Drafts.
Note: To view your sent messages, in the inbox, press the Right soft key

to add

> View

> Outbox.

Open E-mail Messages
You can also open and read email messages directly from the email inbox. Reading and replying to
email on your phone is as simple as on your computer.

Making Connections

Messaging

1. From the apps list, select E-Mail

The email inbox opens.
2. Press the message you want to view.

The email message opens.
3. Press the Left soft key
to reply email directly or press the Right soft key
email options to reply to the message.

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Messaging

to open

Delete an E-mail Account
You can delete an email account from your phone if you no longer wish to receive messages for the
account on your phone.
1. From the apps list, select E-Mail

The email inbox opens.
2. Press the Right soft key

> Settings.

3. Select the account(s) to delete, and then press the Left soft key

to confirm.

The account is deleted from your phone

Manage Your Email Inbox
Your email inbox provides management options for viewing, sorting, and deleting your email
messages.

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Messaging

View Your Email Inbox
1. From the apps list, select E-Mail

The email inbox opens.
2. Press the Right soft key

> View Folders > Inbox to see all your email inboxes at once.

Refresh an Email Account
Whatever your automatic synchronization settings are, you can also synchronize your sent and
received email messages manually at any time.
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While viewing the account you want to synchronize, press the Right soft key
Synchronize.

Delete an Email Message
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Choose the message you want to delete, press the Right soft key

> Delete.

Delete Multiple Email Messages
1. On the email account inbox, press the Right soft key

> Edit > Select Multiple.

2. Select the messages you want to delete.
3. Press the Right soft key

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Messaging

> Delete, and then press the Right soft key

to confirm.

INTERNET
The following topics describe how to connect to and use the Internet on your phone.

Data Connection Status and Indicators
Your phone displays the current status of your data connection through indicators at the top of the
screen. The following symbols are used:
Icon

Status
Network (full signal): The fullness of the triangle icon indicates the strength of the
signal. A fuller icon means a better signal.
4G LTE data service: Your phone is connected to a 4G LTE network.
3G data service: Your phone is connected to a 3G data network.
Wi-Fi connection: Your phone is connected to a Wi-Fi network for data.

BROWSER
Your phone’s Web browser gives you full access to both mobile and traditional websites on the go,
using 2G, 3G, 4G, or Wi-Fi data connections.

SSL/TLS
SSL (Secure Sockets Layer) and TLS (Transport Layer Security) are protocols for encrypting
sent/received data. While in a screen connected by SSL/TLS, data is encrypted to safely
send/receive private information, credit card numbers, corporate secrets, etc., and provide
protection against online threats (eavesdropping, falsification, impersonation, etc.).
SSL/TLS Cautions
When opening a secured page, users must decide as their responsibility whether or not to open
the page with use of SSL/TLS. Virgin and the applicable Certification Authorities make no
guarantees whatsoever to users regarding security of SSL/TLS.

Use the Browser
Your phone supports the Web browser for surfing on the Internet.

Making Connections

Internet

1. From the apps list, select Browser

Browser opens.
2. Press the Left soft key

to enter search words or a Web address (URL).

The search results appear or a Web page opens.
3. Use the Navigation key to locate the place you want to visit, and then press

to confirm.

Browser Options
Customize your experience with the Internet through the browser options menu.

Making Connections

Internet

1. From the apps list, select Browser

The browser opens.
2. Press the Right soft key

to open browser options.

Your browser options are displayed.

Making Connections

Internet

CONNECTIVITY
The following topics address your phone’s connectivity options, including Wi-Fi and Bluetooth.

WI-FI
Wi-Fi provides wireless Internet access over distances of up to 300 feet. To use your phone’s Wi-Fi,
you need access to a wireless access point or “hotspot.”
The availability and range of the Wi-Fi signal depends on a number of factors, including
infrastructure and other objects through which the signal passes.

Turn Wi-Fi On and Connect to a Wireless Network
Use the wireless and networks setting menu to enable your phone’s Wi-Fi and connect to an
available Wi-Fi network.
1. From the apps list, select Settings

> Network & Connectivity > Wi-Fi.

The Wi-Fi settings menu appears.
2. Select the On icon to turn Wi-Fi on

Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.
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To disable Wi-Fi, select the Off icon

3. Choose Available Networks, select a Wi-Fi network to connect, enter the password (if it’s not
an open network), and then press the Right soft key
to connect.
Your phone is connected to the Wi-Fi network. You will see (
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) in the status bar.

The password, for a household wireless LAN router, is sometimes found on a sticker on the
router (WEP, WPA, KEY, etc.). Contact the router manufacturer for information. For
password for a public wireless LAN, check with user's service provider.
Entering a password is not required if an access point is not security protected.

Making Connections

Connectivity

Note: The next time your phone connects to a previously accessed secured wireless network, you
will not be prompted to enter the password again, unless you reset your phone to its factory default
settings or you instruct the phone to forget the network.
Note: Wi-Fi networks are self-discoverable, which means no additional steps are required for your
phone to connect to a Wi-Fi network. It may be necessary to provide a user name and password for
certain closed wireless networks.

Wi-Fi Settings
Use the Wi-Fi settings menu to manually set your Wi-Fi connection options.
1. From the apps list, select Settings

> Network & Connectivity > Wi-Fi.

The Wi-Fi settings menu appears.
2. Select the On icon to turn Wi-Fi on

Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.
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To disable Wi-Fi, select the Off icon

3. Select Advanced Settings.

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Connectivity

The advanced Wi-Fi settings menu appears.

Disconnect Wi-Fi
You may wish to disconnect from a connected Wi-Fi network without turning Wi-Fi off.
1. From the apps list, select Settings

> Network & Connectivity > Wi-Fi.

The Wi-Fi settings menu appears.
2. Select Available Networks and choose the name of the connected access point and then
press the Right soft key
to forget.
Wi-Fi is disconnected.
Note: After disconnecting from an access point, you may need to re-enter the password to reconnect.

BLUETOOTH
Bluetooth® is a short-range communications technology that allows you to connect wirelessly to a
number of Bluetooth devices, such as headsets and hands-free car kits, and Bluetooth-enabled
handhelds, computers, printers, and wireless phones. The Bluetooth communication range is
usually approximately 30 feet.

Bluetooth Hints
Problem: Can’t use Bluetooth?
Answer: Is your phone in airplane mode? Bluetooth is unavailable in airplane mode.
Bluetooth Function Cautions
Information may not appear correctly on connected devices depending on the transferred data.

Making Connections

Connectivity

Bluetooth Information
Bluetooth is a technology that enables wireless connection with PCs, Bluetooth devices with handsfree features, etc.
Function

Description

Audio output

Listen to music, etc., wirelessly.

Hands-free calls

Call hands-free, using Bluetooth-capable hands-free devices and
headsets.

Data exchange

Exchange data with Bluetooth devices.

Enable the Bluetooth Feature
Use the settings menu to enable or disable your phone’s Bluetooth capabilities.
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Wireless connection to all Bluetooth functions is not guaranteed for the phone.

The phone may not connect properly depending on the other device.

Noise may be experienced with wireless calls and hands-free calls depending on the conditions.

To enable Bluetooth:
1. From the apps list, select Settings

> Network & Connectivity > Bluetooth.

The Bluetooth settings open.
2. Select the On icon to turn Bluetooth on

Bluetooth is enabled.
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To disable Bluetooth, select the Off icon

Note: Turn off Bluetooth when not in use to conserve battery power, or in places where using a
wireless phone is prohibited, such as aboard an aircraft and in hospitals.

Making Connections

Connectivity

Pair Bluetooth Devices
Search for and pair nearby Bluetooth devices. Registered Bluetooth® devices can be connected
simply.
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Enable the Bluetooth function on the Bluetooth devices being paired beforehand.

To pair Bluetooth devices:
1. From the apps list, select Settings

> Network & Connectivity > Bluetooth.

The Bluetooth settings open.
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Nearby devices appear in the “Devices in the Area” list.

If a target device is not detected, press the Right soft key

to rescan.

2. Select a device from the “Devices in the Area” list, and follow the onscreen instructions to pair with
the device.
The Bluetooth device is paired to your phone.
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Methods to accept a Bluetooth connection differ depending on the devices used.

Making Connections

Connectivity

Unpairing from a Paired Device
1. From the Bluetooth settings menu, select Paired Devices to unpair.

2. Press the Right soft key

to forget.

The device is unpaired from your phone. To make another connection with the device, you will
need to pair again.

Connect to a Paired Bluetooth Device
You can listen to music over a Bluetooth stereo headset, or have hands-free conversations using a
compatible Bluetooth headset or car kit. It’s the same procedure to set up stereo audio and hands-free
devices.
1. From the apps list, select Settings

> Network & Connectivity > Bluetooth.

The Bluetooth settings open.
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Paired Bluetooth devices appear in the “Paired Devices” list.

2. Select a device from the “Paired Devices” list.
Your phone connects to the paired device.

Making Connections

Connectivity

The pairing and connection status is displayed below the device’s name in the Bluetooth devices
section. When the device is connected to your phone, the Bluetooth paired icon
is displayed in
the status bar. Depending on the type of device you have connected, you can then start using the
headset or car kit to listen to music or make and receive phone calls.
Note: Due to different specifications and features of other Bluetooth-compatible devices, display
and operations may be different, and functions such as transfer or exchange may not be possible
with all Bluetooth-compatible devices.

Send Information Using Bluetooth
You can use Bluetooth to transfer information between your phone and another Bluetooth-enabled
device such as a phone or notebook computer.

Types of Data You Can Send via Bluetooth
You can send the following types of information, depending on the device you are sending to:
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Images and videos

Contacts

Audio files

In the instructions below, Contacts data is being used as an example.

Sending Contacts Data via Bluetooth
1. From the apps list, select Contacts

You will see the Contacts list.

Making Connections

Connectivity

2. Select a contact to send.
3. Press the Right soft key

> Share > Bluetooth.

4. Select a paired device to receive the data.
The contact information is sent.
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If you see a message to confirm, follow the onscreen instructions.

Receive Information via Bluetooth
Your phone is capable of receiving a wide variety of file types with Bluetooth, including pictures,
music tracks, and documents such as PDFs.
1. When another device attempts to send a file to your phone via Bluetooth, you will see a request to
accept the file.
2. Press the Left soft key
key
to accept the file.

on home screen to review this notice, and press the Right soft

The file is sent to your phone.
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When your phone receives a file, you will see a notification.

When you open a received file, what happens next depends on the file type:
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Media files and documents are usually opened directly in a compatible application. For
example, if you open a music track, it starts playing in the Music application.

For a vCard contact file, if there are multiple vCard files on your storage card, you can
choose to import one, several, or all of those contacts to your contacts list.

Making Connections

Connectivity

APPS AND ENTERTAINMENT
The topics in this section will explore the features that make your phone so much more than a
phone, from the camera and productivity apps to music, entertainment, and more.

Apps and Entertainment

CAMERA AND VIDEO
You can use the camera or video camera to take and share pictures and videos. Your phone comes
with a 2 megapixel camera that lets you capture sharp pictures and videos.

CAMERA OVERVIEW
The camera's viewfinder screen lets you view your subject and access camera controls and options.

Options: Press the Right soft key

Preview: Press the Left soft key

to open settings options.
to view picture you took.

Video record: Select to start/pause video record.

Learn More About Your Phone's Camera
For an overview of your phone's camera and its features, you can access more information through
the phone's settings menu.
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From the apps list, select Camera

Apps and Entertainment

Camera and Video

The camera viewfinder appears.

TAKE PICTURES AND RECORD VIDEOS
The following topics teach you how to take pictures and record videos with your phone’s camera.

Capturing Pictures/Videos
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File Format for Pictures: File format for pictures is JPEG.

File Format for Videos: File format for videos is 3GPP.
Camera Cautions
If Lens Becomes Dirty: Fingerprints/smudges on lens prevent capturing of clear still
images/videos. Wipe lens with a soft cloth beforehand.
Avoid Exposure to Direct Sunlight: Be careful not to expose lens to direct sunlight for long
periods. May discolor color filter and affect color of images.

Take a Picture
You can take high-resolution pictures using your phone’s camera.
Note: If you have an SD card installed, pictures and videos are stored to the SD card. If no card is
installed, pictures and videos are saved to your phone’s memory.
1. From the apps list, select Camera

The camera viewfinder appears.
2. Press

to take the picture.

The shutter clicks and the picture is captured and saved to your phone or SD card.

Apps and Entertainment

Camera and Video

Record Videos
You can record high-quality videos with your phone’s video camera.
Note: If you have an SD card installed, pictures and videos are stored to the SD card. If no card is
installed, pictures and videos are saved to your phone’s memory.
1. From the apps list, select Camera

The camera viewfinder appears.
2. Aim the camera at your subject and then press Navigation Right key to switch to Video
and press

to start recording.

Video recording begins.
3. Press

again to stop recording.

The camera stops recording and the video is captured and saved to your phone or SD card.

Apps and Entertainment

Camera and Video

VIEW PICTURES AND VIDEOS USING GALLERY
Using the Gallery application, you can view pictures that you’ve taken with your phone’s camera,
downloaded, or copied onto your storage card or phone memory.
For pictures that are on your storage card or phone memory, you can do basic editing such as
rotating and cropping. You can also easily assign a picture as your contact picture or wallpaper and
share pictures with your friends.

View Pictures and Videos
You can access and view all your stored pictures from your phone’s Gallery.
1. From the apps list, select Gallery

The list of pictures opens.
2. Select an image to view the picture.

Apps and Entertainment

Camera and Video

The picture opens.
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Press the Left soft key

Press the Right soft key

to zoom in or zoom out.
to open options menu and choose what to do with the picture.

Pictures and Videos: Review Screen
After capturing a picture or video, from the camera screen, press the Left soft key
to see the
item in the review screen. From there, you can access options such as view, share, set as wallpaper
or delete the picture.

EDIT PICTURES
Whether you’re browsing pictures in filmstrip or grid view in the Gallery application, you can choose
a picture to open a selection menu and choose to delete the picture, rotate or crop it, and more.

Rotate a Picture
1. From the apps list, select Gallery

The list of pictures opens.

Apps and Entertainment

Camera and Video

2. Select the picture you want to rotate.
3. Press the Right soft key

and then select Rotate.

The picture is rotated.

Edit a Picture
1. From the apps list, select Gallery

The list of pictures opens.

Apps and Entertainment

Camera and Video

2. Select the picture you want to edit.
3. Press the Right soft key

and then select Edit.

An edit screen appears on the picture.
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Exposure

Rotate

Crop

Filters

Auto-correction

4. Press the Right soft key

to save the changes to the picture.

The modified picture is saved in the album as a copy. The original picture remains unedited.

SHARE PICTURES AND VIDEOS
The Gallery application lets you send pictures using email, Bluetooth or multimedia messages.

Send Pictures or Videos by Email, Messages or Bluetooth
You can send several pictures, videos, or both in an email message. They are added as file
attachments in your email.

Apps and Entertainment

Camera and Video

1. From the apps list, select Gallery

The list of pictures opens.
2. Select the pictures you want to share.
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To select multiple items, press the Right soft key
select. Select all the items you want to include.

3. Press the Right soft key
Bluetooth.

> Select Multiple to turn on multiple

> Share and then on the Share via menu, select E-mail or

Follow onscreen prompts to complete and send the message.
Note: If you selected E-mail and you have multiple email accounts, the default email account will be
used.
For more information, see Create and Send Email, Send a Multimedia Message (MMS), and
Bluetooth.

Apps and Entertainment

Camera and Video

CAMERA SETTINGS
You can adjust your camera’s settings by pressing the Right soft key

on the camera screen.

Switch Between Camera and Video Mode
You can switch between camera and video mode freely.
1. From the apps list, select Camera

The camera viewfinder appears.
2. Press Navigation Right key to switch to Video.

The video screen opens.

Set Camera Functions
You can configure your camera’s settings to fit any situation and event.

Apps and Entertainment

Camera and Video

1. From the apps list, select Camera

The camera viewfinder appears.
2. Press the Right soft key

to open options menu.

The camera settings menu opens.
3. Select your desired settings.
The settings are applied.
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Settable items differ depending on the camera type in use.

Apps and Entertainment

Camera and Video

PRODUCTIVITY
Use your phone to stay ahead of the game with calendar, alarm, calculator and more productivity
apps.

CALENDAR
Use Calendar to create and manage events, meetings, and appointments. Your Calendar helps
organize your time and reminds you of important events. Depending on your synchronization
settings, your phone’s Calendar stays in sync with your Calendar on the Web, Exchange
ActiveSync calendar, and Outlook calendar.

Calendar Operations
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View Today’s Calendar: From the Calendar, press the Right soft key

> Today.

Change Calendar View: From the Calendar, press the Right soft key
Weekly View or Day View to change the current view.

and choose

View Particular Day/Month/Year: From the Calendar, press the Right soft key
and press Navigation key to choose particular day, month or year.

> Go

Add an Event to the Calendar
Add events to your calendar directly from the Calendar application.
1. From the apps list, select Calendar

The Calendar app opens.

Apps and Entertainment

Productivity

2. Press the Left soft key

to add new event.

The add event window opens.
3. Enter an event title, start date/time, end date/time, etc., and then press the Right soft key
save.

The event is added to your calendar.

View Calendar Events
You can display the Calendar in daily, weekly or monthly view.
1. From the apps list, select Calendar

The Calendar app opens.

Apps and Entertainment

Productivity

2. Select a date and then press

to display events.

The event details appear.
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In event details, press the Right soft key

In event details, press the Left soft key

to edit the event.
to delete the event.

Sync Calendars
You can select which calendars you’d like to sync on your phone, along with what types of
information you want to sync.
1. From the apps list, select Calendar

The Calendar app opens.

Apps and Entertainment

Productivity

2. Press the Right soft key

> Sync calendar.

The sync settings have been updated.

CALCULATOR
Your phone’s convenient built-in calculator lets you perform basic mathematical equations.
1. From the apps list, select Calculator

The calculator app launches.
2. Press keys for calculations.
Calculation results appear.

CLOCK
Your phone has a clock app that lets you set alarms, use a stopwatch, and set a timer.

Apps and Entertainment

Productivity

Check the Time
You can check the phone any time on your phone. The current time displays in the center of the home
screen.

Set Alarms
Set multiple alarms using your phone’s Clock app.
1. From the apps list, select Clock

The Clock appears.
2. Press the Left soft key

to create new alarm.

The alarm adding screen appears.
3. Set the alarm options, including time, repeat pattern, alarm tone, and volume, and then press
the Right soft key
to confirm.
The alarm is set.

Apps and Entertainment

Productivity

Phone at Alarm Time
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At the set alarm time, the phone sounds the alarm and/or vibrates.

Stopping an alarm: When the alarm sounds, press the Left soft key
Right soft key
to stop.

to snooze it or the

Additional Clock Features
Your phone’s clock app provides additional useful features including stopwatch and timer functions.
These features are available from the clock app display.
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From the apps list, select Clock

The Clock appears.

Timer
The stopwatch lets you time events down to the hundredth of a second.
1. From the clock app, press Navigation key to enter Timer screen.
2. Set the time and press
3. Press

to begin timing

to stop timing.

Stopwatch
The timer provides a countdown timer for up to 99 hours, 59 minutes, and 59 seconds.
1. From the clock app, press Navigation key to enter Stopwatch screen.
2. Press

to begin timing.

3. Press the Right soft key

Apps and Entertainment

to record lap.

Productivity

4. Press
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to stop or resume timing.

Additional options include Lap to keep track of laps, Restart to continue timing, and Reset to
reset the stopwatch to zero.

Apps and Entertainment

Productivity

ENTERTAINMENT AND ACTIVITIES
The following topics provide an overview of your phone’s music.

Play Music
Use the Music app to listen to all your music on your phone. Compatible music file formats include:
mp3, wma, wav, mod, etc.
1. From the apps list, select Music

The Music app opens.
2. Use the Navigation key to select a library category such as Artist or Albums.
3. Choose an item from the category window and then select a song.

The song begins playing.

Apps and Entertainment

Entertainment and Activities

Music Screen Layout
The following picture outlines the main features of the Music app player screen.

Options Menu:
Feature

Description

Shuffle All

Select to shuffle all songs.

Repeat All

Select to repeat all songs

Select to share a song via E-Mail, Messages or Bluetooth.

Set as ringtone

Select to set as ringtone of the phone.

Apps and Entertainment

Entertainment and Activities

SETTINGS
The topics in this section will cover your phone’s settings menus and options. For an overview of the
settings menu, see Basic Settings.

Settings

CONNECTIONS SETTINGS
The following topics introduce your phone’s basic settings menus and cover your phone’s
Connections settings options.

BASIC SETTINGS
From the app screen, select Settings

to access your phone’s settings menu.

The table below outlines the top-level settings categories.
Category

Description

Airplane Mode

Enable and set airplane mode options.

Cellular & Data

Set your phone’s cellular network settings.

Geolocation

Select your phone’s location access options.

Wi-Fi

Enable and set Wi-Fi options.

Bluetooth

Enable Bluetooth connections.

Call Settings

Set caller ID, call forwarding options, etc.

Messaging Settings

Set messaging ringer, messaging vibrate, etc.

Internet Sharing

Enable Wi-Fi hotspot options.

Emergency Alert

Set Emergency alert options.

Sound

Set ringtone, operation tones, etc.

Display

Set wallpaper, brightness, etc.

Set search engine and enable search suggestions.

Notices

Enable notices on lock screen options.

Date & Time

Set date and time of the phone.

Language

Set your phone’s language.

Input Methods

Select and configure speech input settings.

Answer Mode

Select device answer mode.

Screen Lock

Set your phone’s lock screen options.

SIM Security

Set your SIM Card security.

App Permissions

Check and manage the apps in your phone.

Do Not Track

Set Do Not Track mode options.

Browsing Privacy

Set browsing privacy options.

USB Storage

Enable USB storage.

End user storage

Check application storage status.

Settings

Connections Settings

Category

Description

Device Information

Access important phone information and view legal and safety
information.

Downloads

Check downloads on your phone.

Battery

Monitor your phone’s battery usage.

Accessibility

Set accessibility options such as invert colors, hearing aid compatibility,
etc.

Developer

Set developer options.

System Updates

Check and update your phone with the latest version.

KaiOS Account

Set your KaiOS account.

Anti-Theft

Set your device anti-theft information. For more information, visit
https://services.kaiostech.com/antitheft

Operator Services

Check your operator services.

Access Settings
1. From the apps list, select Settings

The settings menu opens.
2. Select categories and then select your settings options.
Settings are made and applied.

WI-FI SETTINGS MENU
The Wi-Fi settings menu lets you turn Wi-Fi on or off, set up and connect to available Wi-Fi
networks, and configure advanced Wi-Fi options.
For more information about Wi-Fi settings, see Wi-Fi.

Settings

Connections Settings

1. From the apps list, select Settings

> Network & Connectivity > Wi-Fi.

The Wi-Fi settings menu appears.
2. Select the On icon

to turn Wi-Fi on.

Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.
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To disable Wi-Fi, select the Off icon

3. Select a Wi-Fi network, enter the password, and press the Right soft key

to connect.

Your phone is connected to the selected Wi-Fi network.
4. Configure your Wi-Fi settings.

Your Wi-Fi settings changes are saved.
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Settings

The password, for a household wireless LAN router, is sometimes found on a sticker on the
router (WEP, WPA, KEY, etc.). Contact the router manufacturer for information. For

Connections Settings

password for a public wireless LAN, check with user's service provider.
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Entering a password is not required if an access point is not security protected.

Advanced Wi-Fi Settings
The advanced Wi-Fi settings menu lets you set up and manage wireless access points.
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Manager Networks: From Wi-Fi settings, select Advanced Settings > Manage Networks.

Import certificates: From Wi-Fi settings, select Advanced Settings > Manage Certificates.

BLUETOOTH SETTINGS
Your phone’s Bluetooth® capabilities let you use wireless headsets, send and receive pictures and
files, and more. For details on your phone’s Bluetooth usage, see Bluetooth.
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From the apps list, select Settings

> Network & Connectivity > Bluetooth.

The Bluetooth settings open.

Bluetooth Settings Operations
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Enable Bluetooth: Select the On icon
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to turn Bluetooth on.

When enabled, confirmation appears for your phone to be discoverable by other devices.
Follow the onscreen instructions.
To disable Bluetooth, select the Off icon

Visible to All: Select the the On or Off icon to enable this function.
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When enabled, your phone can be discovered by other devices.

This setting is available when Bluetooth is enabled.

My Phone’s Name: Check your phone’s current name.

Settings

Connections Settings

Rename My Phone: You can set the phone’s name as it appears to other device.
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Emoji cannot be used in a device name.

This setting is available when Bluetooth is enabled.

Nearby Devices: Check available devices for connecting.
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If the target device does not appear, press the Right soft key

This setting is available when Bluetooth is enabled.

to search again.

Paired Devices: Make sure the other devices are set to be discovered. From Bluetooth
settings, select the device name in “Devices in the Area” and follow the onscreen instructions.
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Depending on the device, you may be required to enter or accept a passkey.

If the target device does not appear, press the Right soft key

This setting is available when Bluetooth is enabled.

to search again.

CELLULAR AND DATA
The mobile network & date menu lets you view your SIM card’s carrier, enable data connection,
enable VoLTE, and more.
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From the apps list, select Settings

> Network & Connectivity > Cellular & Data.

The Cellular & Data window opens.

Cellular & Data Operations
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Carrier: Check your SIM card’s carrier.

Data Connection: Select the On icon
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Settings

to enable data connection.

To disable data connection, select the Off icon

Connections Settings

APN Settings: Set APN settings options.

Settings

Connections Settings

PERSONALIZATION SETTINGS
The following topics outline the device settings options available on your phone, including sounds,
display, notices, and more.

SOUND SETTINGS
The sound settings menu lets you control your phone’s audio, from ringtones and alerts to tap tones
and notifications.

Sound Settings Overview
The sound settings menu allows you to configure the following options:
Sound Setting

Description

Volume

Set volume for ringtones, alarms, and media.

Tones

Set your phone’s default ringtone, alerts tone and manage tones
options.

Other Sounds

Set sounds for dial pad, camera and sending message.

Access Sound Settings
1. From the apps list, select Settings

> Personalization > Sound.

The sound window opens.
2. Set your sound options.
Your sound settings are saved and applied.

Settings

Personalization Settings

DISPLAY SETTINGS
Use the phone's display settings menu to adjust items such as wallpaper, brightness, and screen
timeout.

Display Settings Overview
The display settings menu allows you to configure the following options:
Display Setting

Description

Wallpaper

Set a wallpaper.

Brightness

Set the display brightness.

Screen Timeout

Set screen timeout duration.
Note: Longer durations discharge the battery more quickly.

Access Display Settings
1. From the apps list, select Settings

> Personalization > Display.

The display window opens.
2. Set your display options.
Your display settings are saved and applied.

SEARCH SETTINGS
The search settings menu lets you manage search engine and enable search suggestions.

Search Settings Overview
The search settings menu allows you to configure the following options:

Settings

Personalization Settings

Search Setting

Description

Search Engine

Set your phone’s search engine.

Search Suggestions

Set to enable search suggestions.

Access Search Settings
1. From the apps list, select Settings

> Personalization > Search.

The search window opens.
2. Set your search options.
Your search settings are saved and applied.

NOTICES SETTINGS
The notices settings menu lets you enable notices show on lock screen or after reboot.

Notices Settings Overview
The notices settings menu allows you to configure the following options:
Notices Setting

Description

Show on lock screen

Set to enable notices show on lock screen.

Show after reboot

Set to enable notices show after reboot.

Settings

Personalization Settings

Access Notices Settings
1. From the apps list, select Settings

> Personalization > Notices.

The notices window opens.
2. Set your notices options.
Your notices settings are saved and applied.

DATE AND TIME SETTINGS
Use the date and time settings menu to set date and time manually, as well as select time format
options.

Date and Time Overview
The following date and time options may be configured:
Date & Time Option

Description

Date

Set the date manually.

Time

Set the time manually.

Region

Set the time region.

City

Set the time city.

Time format

Select 12-hour or 24-hour format.

Settings

Personalization Settings

Access Date & Time Options
1. From the apps list, select Settings

> Personalization > Date & Time.

The date & time window opens.
2. Set available date and time options.
Your date and time settings are applied and saved.

LANGUAGE SETTINGS
Your phone’s language settings let you select a language for the phone’s menus and keyboards.

Language Settings Overview
You can set the following options in the Language settings menu:
Language Setting

Description

Language

Set the language for your display and menus.

Sample Format

Check language sample format.

Settings

Personalization Settings

Access Language Setting Options
1. From the apps list, select Settings

> Personalization > Language.

The Language settings menu opens.
2. Set options.
The language settings are applied and saved.

INPUT METHODS SETTINGS
Your phone’s input settings let you select and configure keyboard settings, and set your phone’s
input languages.

Input Methods Settings Overview
You can set the following options in input methods settings menu:
Input Methods Setting

Description

Use T9

Set to enable T9 input methods.

Select Input languages

Set the input language.

Settings

Personalization Settings

Access Input Languages Setting Options
1. From the apps list, select Settings

> Personalization > Input Method.

The input settings menu opens.
2. Set options.
The input settings are applied and saved.

Settings

Personalization Settings

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PRIVACY AND SECURITY SETTINGS
The following topics cover your phone’s privacy & security settings, including screen lock settings,
app permissions, Do Not Track, and browsing privacy.

SCREEN LOCK SETTINGS
You can increase the security of your phone by creating a screen lock. When enabled, you have to
enter the correct password to unlock the phone’s control buttons and screen.
Important: To protect your phone and data from unauthorized access, it is recommended that you
use the Password protection. It is also recommended you frequently change your password to
ensure the safety of your phone and personal data.

Access Screen Lock Options
1. From the apps list, select Settings

> Privacy & Security > Screen Lock.

The screen lock settings menu opens.
2. Select the On icon
icon.

to enable data connection. To disable data connection, select the Off

3. Enter and re-enter your passcode, and press the Right soft key

to save the setting.

The screen lock are applied and saved.

APP PERMISSION SETTINGS
Set installed applications’ permissions.

App Permissions Settings Overview
Items that can be checked in the App permissions settings menu are the following.

Settings

Privacy and Security Settings

101

App Permissions Setting

Description

Camera

Set the camera’s geolocation permission.

System

Set the system’s geolocation permission.

Access App Permissions Settings
1. From the apps list, select Settings

> Privacy & Security > App Permissions.

2. Set options.
The app permissions settings are applied and saved.

DO NOT TRACK SETTINGS
Set your preference for Do Not Track.

Access Do Not Track Settings
1. From the apps list, select Settings

> Privacy & Security > Do Not Track.

2. Select options.
Settings

Privacy and Security Settings

102

The do not track settings are applied and saved.

BROWSING PRIVACY SETTINGS
Set your browsing privacy settings.

Access Browsing Privacy Settings
1. From the apps list, select Settings

> Privacy & Security > Browsing Privacy.

2. Select options.
The browsing privacy settings are applied and saved.

Settings

Privacy and Security Settings

103

STORAGE SETTINGS
The storage settings menu lets you manage internal storage on your phone and provides menu
choices for an optional SD card (not included).

USB STORAGE SETTINGS
The following topics address your phone’s connectivity options, including USB file transfer, Wi-Fi,
Bluetooth, and more.
1. From the apps list, select Settings

> Storage > USB Storage.

The USB storage settings menu opens.
2. Select the Enable icon

to enable USB storage. To disable, select the Disable icon

MEDIA STORAGE SETTINGS
View the total space/free space of media files in your phone memory and in an optional installed SD
card.

Settings

Storage Settings

104

1. From the apps list, select Settings

> Storage > Media Storage.

The media storage window opens.

Settings

Storage Settings

105

DEVICE SETTINGS
The following topics including device information, downloads, battery, accessibility, etc.

DEVICE INFORMATION SETTINGS
The device information menu lets you access important phone information, and view legal and
safety information.

Device Information Overview
The following device information items may be reviewed or set:
Device Information Item

Description

Phone Number

Check your phone number.

Model

Check the phone’s model.

Software version

Check the phone’s software version.

Hardware

Check the phone’s hardware version.

More Information

Check more information about your phone:
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OS Version

Hardware Revision

IP Address

Platform Version

Bluetooth Address

MAC Address

MEID

IMEI

IMSI

ICCID

Build Number

Legal information

Check Health & Safety information, open source notices, etc.

Factory Reset

Reset all settings and delete all data on phone.

Tip: Before performing a factory data reset on your phone, you may want to unmount an installed
SD memory card to avoid losing any data you may have stored on it.

Settings

Device Settings

106

Access Device Information Options
1. From the apps list, select Settings

> Device > Device Information.

The device information window opens.
2. Select or view available options.
Your phone information is displayed.

DOWNLOADS SETTINGS
You can check your downloaded file in Downloads.

Access Device Information Options
1. From the apps list, select Settings

> Device > Downloads.

The downloads window opens.

Settings

Device Settings

107

BATTERY SETTINGS
Monitor your phone’s battery usage through this settings menu. Check the battery consumption and
percentage.
1. From the apps list, select Settings

> Device > Battery.

The Battery window opens.
2. Select items to view details.
Check your battery condition and access additional options.

ACCESSIBILITY SETTINGS
The accessibility menu lets you enable and manage accessibility-related applications.

Accessibility Settings Overview
The following accessibility options may be configured:
Accessibility Option

Description

Invert Colors

Set color inversion (may affect performance).

Backlight

Set to enable backlight.

Large text

Set to enlarge the screen text.

Captions

Set to enable captions settings.

Readout Mode

Set to enable readout mode.

Mono Audio

Set to enable mono audio.

Volume Balance

Set volume balance.

Keypad Vibration

Set to enable keypad vibration.

TTY

Select to enable TTY mode.

Settings

Device Settings

108

Accessibility Option
Hearing Aid
Compatibility (HAC)

Description
Set to enable hearing aid compatibility.

Access Accessibility Options
1. From the apps list, select Settings

> Device > Accessibility.

The accessibility settings menu opens.
2. Set available accessibility options.
Your accessibility settings are applied and saved.

SYSTEM UPDATES SETTINGS
From time to time, updates may become available for your phone. You can download and apply
updates through the Settings > System Updates menu.

System Updates Settings Overview
The following system updates options may be configured:
Accessibility Option

Description

UICC Unlock

Set to unlock UICC.

Update PRL

Set to update PRL.

Update Profile

Set to update profile.

Update Firmware

Set to update firmware.

Settings

Device Settings

109

Access Accessibility Options
1. From the apps list, select Settings

> Device > System Updates.

The system updates window opens.
2. Select the item you want to update.
Your phone will update automatically.

Settings

Device Settings

110

GETTING HELP
The topics in this section will cover troubleshooting tips, phone specifications, and how to contact
Virgin and manage your wireless service.

Getting Help

111

FOR ASSISTANCE
The following topics address areas of support for your phone, including troubleshooting,
specifications, account information, warranty information, and customer service contact information.

TROUBLESHOOTING
Check the questions and answers below for troubleshooting solutions for common phone issues.

Check Here First
Problem: Phone freezes/operation is unstable.
Answer: Turn the phone on again. If you are unable to turn the phone off, remove and replace
the Battery, and then turn the phone on again. Data that was being edited is erased after your
phone is powered on again.
Problem: Cannot use phone, mail, or Internet.
Answer 1: Check whether you are where signal is weak or out of service area.
Answer 2: Power the phone on again.
Answer 3: Is the phone in Airplane mode? To check that Airplane mode is canceled:
l

From the apps list, select Settings

> Network & Connectivity > Airplane Mode.

Answer 4: Is data communication disabled? To check that data communication is enabled:
l

From the apps list, select Settings
Data > Data Connection.

> Network & Connectivity > Mobile network &

Problem: Battery level goes down quickly.
Answer: Are you where signal is weak or have been out of service area for a long period?
Calling where signal is weak or being out of service area uses a lot of Battery.
Problem: Cannot unlock screen.
Answer: Power the phone on again. If you are unable to turn the phone off, remove and
replace the Battery, and then power the phone on again. Data that was being edited is erased
after the phone is powered on again.

SPECIFICATIONS
The following tables list your phone’s and battery’s specifications.

Getting Help

For Assistance

112

Phone Specifications
Item

Description

Weight

Battery installed: Approx. 118 g

Continuous Talk Time

GSM: Approx. 6 hours
3G: Approx. 8 hours

Continuous Standby Time

Approx. 280 hours

Charging Time

Approx. 3 hours

Dimensions

Approx. 105x 52.8 x18.7 mm

Battery Specifications
Item

Description

Type

Hardpack

Capacity

1350 mAh

VIRGIN ACCOUNT INFORMATION AND HELP
Find out about managing your account online and on your phone, buying additional minutes for your
plan, and getting help.
For more information about your Virgin account, as well as other Virgin services, visit us at:
Virginmobileusa.com.

Manage Your Account
Access information about your account. You can:
n

Check your minutes.

Re-Virgin® (add money to your account).

Changes plans.

And more

From Your Phone
Access account information and other self-service tools from Virgin Zone.
n

From home, select Virgin Zone

You can also dial directly for access to certain information:

Getting Help

For Assistance

113

Dial #225 (#BAL) to check account balance.

Dial #233 (#ADD) to make a payment.

Dial #611 to launch Virgin Zone or call Virgin Customer Care (depending on your Settings) to
get answers to other questions.

From Your Computer
n

From Any Other Phone
n

Virgin Customer Care: 1-888-VIRGIN-4U (1-888-266-7848).

Re-Virgin
Virgin Mobile makes it easy to add money to your account. You decide exactly how and where you
want to pay. Keep your account active by using your phone and adding money to your account.

Pay with Cash
Find an Authorized Re-Virgin Retailer near you. Pick up a Re-Virgin Card or recharge for as low as
$10 at the register, where available.

Pay Anytime with a Credit/Debit Card
Dial #233 (#ADD) to add money from your phone or visit My Account at Virginmobileusa.com to
do it online. Securely register your credit/debit card with Virgin for more convenient one-time
payments or to set up easy Auto Re-Virgin payments.

Set Up Worry-Free Payments with Auto Re-Virgin℠
It’s the easiest way to make sure your account stays on and active. Use a credit card, debit card or
bank account—whatever’s best for you.
Visit Virginmobileusa.com/reVirgin to get the details on all your Re-Virgin options.

Getting Help

For Assistance

114

INDEX
3
3-way Calling 34
A
Accessibility Settings 108
Accessory Jack 4
Activation and Service 13
Airplane Mode 18
Alarm 82
Answer a Call 30
App Permission Settings 101
Applications 16
Launch 16
Apps
List 17
B
Back Key 4
Basic Operations 15
Battery
Charge 6
Insert 4
Remove 5
Settings 108
Battery Use 4
Bluetooth 61
Connect 64
Information 62
Pair Devices 63
Receive information 66
Send information 65
Settings 91
Turn on or off 62
Brightness 95
Browser 56
Options 57
Use 56
Browsing Privacy Settings 103
C
Calculator 81
Calendar 78
Add event 78
Sync 80

Index

View events 79
Call Forwarding 35
Call Log
Make call from 32
Call Settings 36
Call Waiting 34
Camera
Set Functions 76
Settings 76
Switch between camera and video
mode 76
Take a picture 69
Viewfinder 68
Camera and Video 68
Capture Screenshots 16
Car Kit
Connect 64
Charger/Accessory Jack 4
Clock 81
Additional Features 83
Alarm 82
Stopwatch 83
Timer 83
Conference Calling 34
Connections Settings 88
Connectivity 59
Contacts 38
Add contact 38
Back Up 45
Delete 42
Edit 42
Import 44
Make call from 31
Save a phone number 39
Share 43
View 40
D
Data Services
Status indicators 56
Data Usage Settings 92
Date and Time 97
Device Information Settings 106
Device Settings 106
Display Settings 95

115

Do Not Track Settings 102
Downloads Settings 107
E
E-mail 50
Add Another Account 50
Delete account 54
Send Gmail 51
Set Up Account 50
View and reply 52
Email
Manage inbox 54
Share pictures 74
Emergency Numbers 29
Enhanced 9-1-1 (E 9-1-1) 29
Enter Text 19
Entertainment and Activities 85
F

Language 98-99
Language Settings 98-99
M
Manage Your Account 113
Media Storage Settings 104
Memory 96
Messaging 46
MMS
Options 49
Send messages 47
N
Notices Settings 96
Notification Icons 24
Notifications 24
O

For Assistance 112
G
Gallery 71
View pictures and videos 71
Gmail
Send message 51
Share pictures 74
H
Headset
Connect 64
Headset Jack 4
Home Screen 23
Customize 24
Layout 23
Home Screen and Apps List 15
I
Import Contacts 44
In-Call Screen Layout and Operations 30
Incoming Call
Answer 30
Reject 30
Input Settings 98-99
Internet 56

Index

Optional Calling Services 34
P
Parts and Functions 3
Personalization Settings 94
Phone
Dialer 27
Phone Calls
Answer 29
Emergency numbers 29
Using Call Log 32
Using contacts 31
Using phone keypad 27
Phone Calls and Voicemail 27
Phone Layout (illustration) 3
Phone Number 18
Save to contacts 39
Phone Settings Menu 15
Phone Status 106
Phone Update 20
PRL 22
Profile 21
Software 20
Pictures
Crop 73
Edit 72
Rotate 72
Share via email 74

116

Take with camera 69
View 71
Place and Answer Calls 27
Play Music 85
Power Off 12
Power On 12
Privacy and Security Settings 101
PRL Update 22
Productivity 78
R
Re-Virgin 114
Reject Incoming Call 30
Ringtone 94
S
Save a Phone Number 39
Screen Lock Settings 101
Screen Timeout 95
SD Card 9
Insert 10
Remove 10
Search Settings 95
Set Up Your Phone 3
Settings
Overview 88
Setup Screens 13
Share
Contacts 43
SIM Card 8
Sound Settings 94
Specifications 112
Status Bar 23
Status Icons 24
Stopwatch 83
Storage Settings 104
System Updates Settings 109

Timer 83
Touchscreen
Turn off 20
Turn on 20
Troubleshooting 112
TTY Mode 36
Turn Device Off 12
Turn Device On 12
Typing 19
U
USB Storage Settings 104
V
Video Camera
Record video 70
Videos
Record 70
View 71
Virgin Account Information and Help 113
Voicemail 33
Setup 33
Volume 94
Key 4
W
Wallpaper 95
Wi-Fi 59
Settings 60, 89
Turn On and Connect 59
Y
Your Phone's Home Screen 23

T
Take Pictures and Record Videos 69
Text and Multimedia Messaging 46
Text Entry 19
Text Messaging
Conversations 48
Draft messages 48
Notifications 48
Options 49
Send messages 46

Index

117

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