Pelco C2434M Users Manual CC5BCBW Series Heavy Duty Spectra Back Box_manual

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2015-02-02

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CC5BCBW Series
Heavy-Duty Spectra®
Back Box
Installation Manual
C2434M (7/01)

Pelco • 3500 Pelco Way, Clovis • CA 93612-5699 USA • www.pelco.com
In North America and Canada: Tel (800) 289-9100 or FAX (800) 289-9150
International Customers: Tel +1 (559) 292-1981 or FAX +1 (559) 348-1120

IMPORTANT SAFEGUARDS AND WARNINGS
Prior to installation and use of this product, the following WARNINGS should be observed.
1.

Installation and servicing should only be done by qualified service personnel and
conform to all local codes.

Unless the unit is specifically marked as a NEMA Type 3, 3R, 3S, 4, 4X ,6 or 6P
enclosure, it is designed for indoor use only and it must not be installed where
exposed to rain and moisture.

Only use replacement parts recommended by Pelco.

After replacement/repair of this unit’s electrical components, conduct a resistance
measurement between line and exposed parts to verify the exposed parts have not
been connected to line circuitry.

The installation method and materials should be capable to supporting four times the
weight of the enclosure, pan/tilt, camera and lens combination.

The product and/or manual may bear the following marks:
This symbol indicates that dangerous
voltage constituting a risk of electric shock
is present within this unit.
This symbol indicates that there are
important operating and maintenance
instructions in the literature accompanying
this unit.

CAUTION:
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.

Please thoroughly familiarize yourself with the information in this manual prior to installation
and operation.

Pelco Manual C2434M (7/01)

DESCRIPTION
The Heavy-Duty Spectra is perfect for installations where structural integrity and vandalism
are a priority. The system features heavy-duty construction and tamper-resistant barrel key
locks. The in-ceiling model has a reinforced bracket mounting system for installation in a
fixed ceiling. Pendant models can be mounted to a pole, corner or directly to a wall.

SYSTEM MODELS
CC5BCBW-HF1

Heavy-duty, in-ceiling back box; standard clear dome; and color/black
and white camera.

CC5BCBW-HBF1

Heavy-duty, in-ceiling back box; heavy-duty clear dome; and color/
black and white camera.

CC5BCBW-HP1

Pendant style back box, standard clear dome, and color/black and
white camera.

CC5BCBW-HBP1

Pendant style back box, heavy-duty clear dome, and color/black and
white camera.

Each heavy-duty lower dome is designed for a specific back box model. Install the correct
lower dome to the right back box. See the following chart.

Pelco Manual C2434M (7/01)

System Model

Back Box

Lower Dome

Dome Drive

CC5BCBW-HF1

BB5HD-F

CLCLD5HDF-1

DD5BCBW

CC5BCBW-HBF1

BB5HD-F

CLCLD5HDBF-1

DD5BCBW

CC5BCBW-HP1

CLCBB5HD-PG

CLCLD5HDPG-1

DD5BCBW

CC5BCBW-HBP1

CLCBB5HD-PG

LD5HDPG-1

DD5BCBW

INSTALLATION OF IN-CEILING MODEL
STEP 1 - PREPARE CEILING

00530
00532

00531

a. Locate the center point of the mounting location. Drill a hole in the ceiling
using a 3/32-inch drill.

c. Use the mounting ring as a template
and mark the hole pattern onto the
mounting surface. Prepare the holes.

b. Insert the compass tool into the hole.
Draw a circle on the ceiling using the
compass tool and a pencil. Cut the
circle out of the ceiling.

STEP 2 - INSTALL THE MOUNTING PLATES

Use the eight 10-32 x 3-inch screws (supplied) and install the mounting ring and
two back mounting plates.
a. Line up the mounting ring with the eight
fastener holes.
b. Feed one back mounting plate through
the hole in the ceiling and line up with
four fastener holes.

CEILING

c. Install fasteners through the mounting
ring, ceiling and out the back mounting
plate.
d. Install second back mounting plate.

MOUNTING
RING
00533

STEP 3 - INSTALL THE BACK BOX
SPRING CLIP

ATTACH SAFETY CHAIN HERE

8-32X.275 INCH SCREW
00534

a. Attach the conduit fitting, lock nut, and
safety chain bracket. Install a safety
chain/cable (not supplied) that will
support up to 16 pounds (7.3 kg).

00535

b. Turn the thumbscrew and open the
hinged door to the back box. Pull wiring
into the back box through the conduit
fitting. Refer to Tables A and B in the
Appendix for wiring distances.

00537

c. Compress the spring clips on the back
box and push it through the hole until
the clips spring back. Tighten the screws
until you hear a clicking noise. Insert the
two 8-32 x .275-inch screws to secure
the back box to the mounting ring.

Pelco Manual C2434M (7/01)

STEP 4 - WIRE CIRCUIT BOARD
Attach the wiring to the circuit board inside the back box. When
finished, close the door to the back box and turn on the power.
The red LED will light.
IMPORTANT: If the LED does not light, refer to the Troubleshooting section.
NOTE: Aux 1 - Maximum 2A at low voltage (<40V)
Aux 2 - Maximum 150 vA at 32 VDC

24 VAC
TRANFORMER

POWER
(24 VAC ONLY)

CONTROLLER
COAXITRON
CONTROLLER

VIDEO OUT

VIDEO IN

2 WIRE
CONTROLLER

TXTX+
NOT USED
NOT USED

SPECTRA II ONLY

SWITCHES
+5 VDC (WIRING EXAMPLE)

+5 to +24 VDC
LOGIC GATE
(WIRING EXAMPLE)

RXRX+
TXTX+

CONTROL
(RS-422)

1
2
ALARM
3
INPUTS
4
5
6
7
GROUND
(NO)
(NC)
GROUND

AUX 2

RELAY
(AUX 1)
AUX 2

HEATER/FAN (NOT USED)

EXTERNAL RELAY
(WIRING EXAMPLE)

00542

STEP 5 - INSTALL DOME DRIVE
SW1
ON

SW2
2

RED
TAB

GREEN
TAB

LABEL
SW1

SW2
1

LABEL
SW2

RS-422 TERMINATION SWITCH
00539
00538

a. Set the DIP switches for SW1 and SW2 on the bottom of the
dome drive for the appropriate receiver address. Refer to the
labels on the dome drive or Tables C through E in the Appendix
in the back of this manual.

b. Line up the green and red tabs with the green and red labels.
Push in on the tabs. Insert the side with the green tab, then the
side with red tab. Continue pushing on the ends of the tabs
until both sides click into place.

STEP 6 - INSTALL LOWER DOME
a. Attach the lower dome trim leash to one of the 8-32 x .275inch screws that secure the back box to the mounting ring.
b. Insert both keys in the barrel locks. Turn keys clockwise to the
unlocked position. Keys can not be removed from lock in the
unlocked position.

c. Align pegs (located on the mount ring) with the peg receptacles (located on the inside of the lower dome).

BALL STUD
BALL STUD
RECEIVER

TRIM LEASH

d. Place lower dome over back box. Hold and turn both keys to
the locked position.
TO USE YOUR DOME, REFER TO THE OPERATION AND
PROGRAMMING MANUAL.

Pelco Manual C2434M (7/01)

BARREL
KEY LOCK

00497

INSTALLATION OF PENDANT MODELS
STEP 1 - DISASSEMBLE BACK BOX

01082

01081

Turn the thumbscrew and open the hinged door located
inside the back box.

Unscrew the three Phillips screws located underneath the
hinged door. Remove the inside portion of the back box.

01080

Remove the inside mounting plate by loosening the three
Phillips screws.

STEP 2 - PREPARE INSTALLATION AREA
NOTE: If installing outdoors make sure the installation is properly sealed to keep moisture out.
Prepare cable and wiring for the system. Refer to Tables A and B in the Appendix for wiring distances.
There are three different methods of installation:
1.

Direct Mounting to a Wall – Use the mounting side of the octagonal back box as a template and mark the three fastener holes
and conduit hole onto the mounting surface. Set the back box to the side and prepare the holes for the installation.

Corner Mounting – Refer to the instructions supplied with the CLCCM corner mount.

Pole Mounting – Refer to the instructions supplied with the CLCPA pole adapter.

Pelco Manual C2434M (7/01)

STEP 3 - INSTALL THE BACK BOX

01078

01079

Secure the conduit fitting to the hole located on the inside
base of the octagonal back box.

Pull the cable and wiring for the system through the
octagonal back box and conduit fitting. Mount the back
box to the mounting surface, corner, or pole mount.

Thread the cable/wiring through the back box mounting
plate. Attach the plate to the mounting base using the
screws previously removed. Pull cable/wiring into the
inside back box (the back box hinged door should be
opened). Attach the inside back box to the mounting plate.
Use the three Phillips head screws previously removed.

STEP 4 - WIRE CIRCUIT BOARD
Attach the wiring to the interconnect circuit board inside
the back box. Close the door to the back box. Turn on
power to the back box. The red LED will light.
IMPORTANT: If the LED does not light, refer to the
Troubleshooting section.

24 VAC
TRANFORMER

POWER
(24 VAC ONLY)

CONTROLLER
COAXITRON
CONTROLLER

VIDEO OUT

VIDEO IN

2 WIRE
CONTROLLER

TXTX+
NOT USED
NOT USED

NOTE: Aux 1 - Maximum 2A at low voltage (<40V)
Aux 2 - Maximum 150 vA at 32 VDC
SPECTRA II ONLY

+5 to +24 VDC

SWITCHES
+5 VDC (WIRING EXAMPLE)

LOGIC GATE
(WIRING EXAMPLE)

RXRX+
TXTX+

CONTROL
(RS-422)

1
2
ALARM
3
INPUTS
4
5
6
7
GROUND
(NO)
(NC)
GROUND

AUX 2

RELAY
(AUX 1)
AUX 2

HEATER/FAN (NOT USED)

EXTERNAL RELAY
(WIRING EXAMPLE)

00542

Pelco Manual C2434M (7/01)

STEP 5 - INSTALL DOME DRIVE
SW1
ON

SW2
2

LABEL
SW1

ON
SW2
1

LABEL
SW2

RS-422 TERMINATION SWITCH
00538

Set the DIP switches for SW1 and SW2 on the bottom of
the dome drive for the appropriate receiver address. Refer
to the labels on the dome drive or Tables C through E in
the Appendix in the back of this manual.

Daisy Chain Operation Only – When connecting more
than one Spectra dome system to a single controller,
terminate the last unit in the chain (farthest from the
controller). To terminate the dome drive set the RS-422
termination switch to the left.

01083

Line up the green and red tabs with the green and red
labels. Push in on the tabs. Insert the side with the green
tab, and then the side with red tab. Continue pushing on
the ends of the tabs until both sides click into place.

STEP 6 - INSTALL LOWER DOME

BARREL
LOCK
TRIM
LEASH

00543

Lightly apply O-ring lubricant to the O-ring. Install the
O-ring in the groove on the trim ring of the lower dome.
Attach the back box trim leash to a retainer screw inside
the lower dome.

Environmental Model only – Plug the two-pin heater connection
in the lower dome into the mating connector in the back box.

O-RING

01084

Align barrel locks in lower dome with the holes located on
each side of the back box. Push lower dome onto back
box. Press the pins of the barrel locks IN to secure the
lower dome.

TO USE YOUR DOME, REFER TO THE OPERATION AND
PROGRAMMING MANUAL.

Pelco Manual C2434M (7/01)

TROUBLESHOOTING
PROBLEM
Unit does not operate.
The controller is not
communicating with
the Spectra unit.

POSSIBLE CAUSE

SOLUTION

Check to see if the red LED on the circuit
board in the back box is lit.
1. The red LED is not lit.
a. Fuse is bad.

b. 24 VAC power source is not connected or back box is bad.

2. The red LED is lit.
a. Wiring is incorrect or is not fully
seated.

b. DIP switch settings are incorrect.

a. Check fuse on the circuit board. Replace fuse if it is
bad. To order a fuse from Pelco, specify the part
number FUS1.6-5X20FAST. This is a 1.6-ampere
fuse, 5 x 20 mm, fast blow.
b. Use a voltmeter to check if 24 VAC is getting to the
power connector on the circuit board. If NO, check
your power supply. If YES, return the back box to
the factory for repair.

a. Check all connections to the circuit board.
Make sure that all connections are fully seated and
the board is wired correctly.
b. Check the DIP switch settings on the dome drive
(refer to Tables C, D, and E). If the unit still does
not operate, turn off power and replace the dome
drive with a good unit, if you have a spare. Check
the switch settings on the substitute dome drive
before installing it. (If you do not have a spare,
return the dome drive and back box to the factory.)
If you substituted a dome drive and the unit
operates, the original dome drive is bad (return
the dome drive to the factory). If the unit still
does not operate, then the circuit board is bad
(return the back box to the factory).

Fan does not
operate.

Fan connections are not fully seated.

Make sure the connector for the fan is fully seated. If
the fan still does not operate, return the back box and
dome drive to the factory for repair.

Vertical roll on monitor
when switching
between cameras.

Cameras are out of phase.

If you are wiring more than one dome to the same
transformer, it is important to wire the power connector in each dome the same way. That is, the wiring
from one side of the transformer must be connected
to the same connector on each dome.
WARNING: Make
sure you wire power
to the outer connectors of the terminal
block and ground to
the middle connector. Otherwise, you
could damage the

DOME 1
POWER

DOME 2
POWER

DOME 3
POWER

Pelco Manual C2434M (7/01)

APPENDIX
Table A. Video Coaxial Cable Requirements
Cable Type*

Maximum Distance

RG59/U
RG6/U
RG11/U

750 ft (229 m)
1,000 ft (305 m)
1,500 ft (457 m)

* Minimum cable requirements:
75 ohms impedance. All-copper center conductor.
95% braided copper shield.

Table B. 24 VAC Wiring Distances
The following are the recommended maximum distances for 24 VAC with a 10percent voltage drop. (Ten percent is generally the maximum allowable voltage
drop for AC-powered devices.)
Wire Gauge
20

30 vA

94 ft
(28 m)

150 ft
(45 m

238 ft
(115 m)

380 ft
(72 m)

603 ft
(183 m)

960 ft
(292 m)

75 vA

37 ft
(11 m)

60 ft
(18 m)

95 ft
(29 m)

152 ft
(46 m)

241 ft
(73 m)

384 ft
(117 m)

NOTE: Input power for the dome is 24 VAC only. Power consumption is 30 vA
per dome for indoor models and 75 vA for outdoor models.

Use a 24 VAC transformer with the following minimum vA:
40 vA per dome
For indoor models (without heater)
100 vA per dome
For outdoor models (with heater)

Table C. Switch Settings for SW1
Control Type

Switch Setting
SW1-1

SW1-2

SW1-3

SW1-4

SW1-5

SW1-6

SW1-7

SW1-8

OFF

OFF**

P-Type Control

OFF

OFF**

D-Type Control

OFF

OFF*

OFF**

Coaxitron®

NOTES: Switches SW 1-3 through SW 1-6 MUST be OFF.
D-type control is RS-422 that is compatible with Pelco’s CM6700, MPT9500, CM8500, and Genex® controllers or with
American Dynamics control systems using the AD2083 Translator.
P-type control is RS-422 that is compatible with Pelco’s CM6700/CM9750/CM9760 and Genex control systems.
* OFF- Use with controllers that have more than 32 presets.
ON- Use with American Dynamics controllers (32 presets).
** OFF - Use with all control systems except CM9502 with variable speed keyboards.
For CM9502 with fixed speed keyboards, set switch OFF.
ON - Use with CM9502 with variable speed keyboards for smoother joystick control.

Pelco Manual C2434M (7/01)

Table D. Switch Settings for SW2 – P-Type Control
NOTE: For Coaxitron controls, SW2 is not used; set all switches OFF. For D-type control systems, refer to Table E.
Receiver

Switch Setting

Receiver

Switch Setting

Address

SW2-1

SW2-2

SW2-3

SW2-4

SW2-5

Address

SW2-1

SW2-2

SW2-3

SW2-4

SW2-5

OFF

Baud Rate

Switch Setting
SW2-6

SW2-7

SW2-8

2400

OFF

4800

OFF

9600

OFF

Table E. Switch Settings for SW2 – D-Type Control
NOTE: For Coaxitron controls, SW2 is not used; set all switches OFF. For P-type control systems, refer to Table D.

Receiver
Address

Switch Setting

Receiver

SW2-1 SW2-2 SW2-3 SW2-4 SW2-5 SW2-6 SW2-7 SW2-8

Address

Switch Setting
SW2-1 SW2-2 SW2-3 SW2-4 SW2-5 SW2-6 SW2-7 SW2-8

OFF

(Continued on next page)

Pelco Manual C2434M (7/01)

Table E. Switch Settings for SW2 – D-Type Control (continued)

Receiver
Address

Receiver

Switch Setting
SW2-1 SW2-2 SW2-3 SW2-4 SW2-5 SW2-6 SW2-7 SW2-8

Address

Switch Setting
SW2-1 SW2-2 SW2-3 SW2-4 SW2-5 SW2-6 SW2-7 SW2-8

OFF

105

OFF

106

OFF

107

OFF

108

OFF

109

OFF

110

OFF

111

OFF

112

OFF

113

OFF

114

OFF

115

OFF

116

OFF

117

OFF

118

OFF

119

OFF

120

OFF

121

OFF

122

OFF

123

OFF

124

OFF

125

OFF

126

OFF

127

OFF

128

OFF

129

OFF

130

OFF

131

OFF

132

OFF

133

OFF

134

OFF

135

OFF

136

OFF

137

OFF

138

OFF

139

OFF

140

OFF

141

OFF

142

OFF

143

OFF

144

OFF

145

OFF

146

OFF

147

OFF

148

OFF

149

OFF

150

OFF

151

OFF

152

OFF

153

OFF

154

OFF

155

OFF

100

OFF

156

OFF

101

OFF

157

OFF

102

OFF

158

OFF

103

OFF

159

OFF

104

OFF

160

OFF

(Continued on next page)

Pelco Manual C2434M (7/01)

Table E. Switch Settings for SW2 – D-Type Control (continued)
Receiver
Address

Switch Setting

Receiver

SW2-1 SW2-2 SW2-3 SW2-4 SW2-5 SW2-6 SW2-7 SW2-8

Address

Switch Setting
SW2-1 SW2-2 SW2-3 SW2-4 SW2-5 SW2-6 SW2-7 SW2-8

161

OFF

209

OFF

162

OFF

210

OFF

163

OFF

211

OFF

164

OFF

212

OFF

165

OFF

213

OFF

166

OFF

214

OFF

167

OFF

215

OFF

168

OFF

216

OFF

169

OFF

217

OFF

170

OFF

218

OFF

171

OFF

219

OFF

172

OFF

220

OFF

173

OFF

221

OFF

174

OFF

222

OFF

175

OFF

223

OFF

176

OFF

224

OFF

177

OFF

225

OFF

178

OFF

226

OFF

179

OFF

227

OFF

180

OFF

228

OFF

181

OFF

229

OFF

182

OFF

230

OFF

183

OFF

231

OFF

184

OFF

232

OFF

185

OFF

233

OFF

186

OFF

234

OFF

187

OFF

235

OFF

188

OFF

236

OFF

189

OFF

237

OFF

190

OFF

238

OFF

191

OFF

239

OFF

192

OFF

240

OFF

193

OFF

241

OFF

194

OFF

242

OFF

195

OFF

243

OFF

196

OFF

244

OFF

197

OFF

245

OFF

198

OFF

246

OFF

199

OFF

247

OFF

200

OFF

248

OFF

201

OFF

249

OFF

202

OFF

250

OFF

203

OFF

251

OFF

204

OFF

252

OFF

205

OFF

253

OFF

206

OFF

254

OFF

207

OFF

208

OFF

Pelco Manual C2434M (7/01)

SPECIFICATIONS
MECHANICAL
Construction
Back box:
Aluminum
Dome drive:
Aluminum, ABS plastic
Lower dome:
Acrylic
Cable Entry
In-Ceiling:
.75-inch (1.91 cm) conduit fitting
Pendant:
Through 1.5-inch (3.81 cm) NPT pendant mount
Pan Movement:
360° continuous pan rotation
Vertical Tilt:
Unobstructed +2° to -92°
Manual Pan/Tilt Speeds*
Pan:
0.1-80° /sec manual operation, 150° /sec turbo
Tilt:
0.1-40° /sec
Preset Speeds
Pan:
250° /sec
Tilt:
200° /sec
* For variable-speed operation an appropriate controller is required. With fixed-speed
controllers, pan/tilt speed is 24°/sec. The CM6700 controller with the KBD200 keyboard
has programmable fixed speeds.
ELECTRICAL
Input Voltage:
Input Power:
Fuse:
Relay Contacts
Type:
Voltage:
Current:
CAMERA
Signal Format:
Scanning System:
Image Sensor:
Effective Pixels:
Horizontal Resolution:
Lens Minimum f-stop:
Focal Length:
Zoom Ratio:
Digital Slow Shutter:
Horizontal Angle of View:
MTBF:
Focus:
Sensitivity: .
Sync System:
White Balance:
Shutter:

Iris Control:
Gain Control:
Video Output:
Signal to Noise Ratio:

18-30 VAC, 24 VAC nominal
30 vA nominal (indoor, w/o heater)
75 vA nominal (outdoor, with heater)
1.6 A
AUX 1
AUX 2 Output
Form C
Open collector transistor output
Low voltage (<40 V)
32 VDC maximum
2 A maximum
150 mA maximum

NTSC (model DD5BCBW)
2:1 interlace
1/4-inch interline transfer CCD
768 (H) x 494 (V)
>470 TV lines
F1.4
4.1 mm to 73.8 mm optical
18X optical zoom, 4X electronic zoom
Auto/manual speed selection
48° (at 4.1 mm wide zoom), 2.7° (at 73.8 mm telephoto zoom)
>500,000 cycles at room temperature (zoom, focus, irs)
Automatic and manual override
2 lux at 1/4-second shutter speed (color)
.2 lux at 1/60-second shutter speed (black & white)
AC line lock, phase adjustable via remote control*
Automatic with manual override*
Speed Automatic (electronic iris)/manual
1/4 to 1/10,000*
Automatic with manual override*
Automatic with manual override*
714V ± .07V (100 IRE ± 10 IRE)
>46 dB

* Manual control of camera setup functions can be done with CM6700, CM6800, CM8500,
CM9500, CM9740, CM9760 and MPT9500 controllers, but not with CM7500, MPT9000
or KBD9000 controllers.

Pelco Manual C2434M (7/01)

GENERAL
Environment
In-Ceiling:
Pendant:
Operating Range
In-Ceiling:
Pendant:
Maximum:

Indoor only
Indoor/outdoor
32 to 122°F (0 to 50°C)
(Assumes no wind chill factor; for detailed test conditions,
contact Pelco)
140°F (60°C) absolute maximum
122°F (50°C) sustained maximum
-15°F (-9.4°C) absolute minimum
See Figure 1

Minimum
Dimensions:
Weight Unit
Back Box and Lower Dome
In-ceiling:
3 lb (1.36kg)
Pendant:
7 lb (3.17 kg)
Dome Drive:
2.65 lb (1.20 kg)

(Design and product specifications subject to change without notice.)

10.25
(26.03)

10.37
(33.95)
6.8
(17.27)

fl6.13
(fl15.57)

NOTE: VALUES IN PARENTHESES ARE CENTIMETERS;
ALL OTHERS ARE INCHES

Figure 1. Dimension Diagram

Pelco Manual C2434M (7/01)

PRODUCT WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or
workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
• Five years on FT/FR8000 Series ﬁber optic products.
• Three years on Genex ® Series products (multiplexers, server, and keyboard).
• Three years on Camclosure ® and ﬁxed camera models, except the CC3701H-2,
CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models,
which have a ﬁve-year warranty.
• Two years on standard motorized or ﬁxed focal length lenses.
• Two years on Legacy ®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series
ﬁxed dome products.
®

™

• Two years on Spectra , Esprit , ExSite , and PS20 scanners, including when used in
continuous motion applications.
• Two years on Esprit ® and WW5700 Series window wiper (excluding wiper blades).
• Eighteen months on DX Series digital video recorders, NVR300 Series network video
recorders, and Endura ™ Series distributed network-based video products.
• One year (except video heads) on video cassette recorders (VCRs). Video heads will be
covered for a period of six months.
• Six months on all pan and tilts, scanners or preset lenses used in continuous motion
applications (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco
shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis,
California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident
are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from
the speciﬁc use or application made of the Products. Pelco’s liability for any claim, whether
based on breach of contract, negligence, infringement of any rights of any party or product
liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for
such Products. In no event will Pelco be liable for any special, incidental or consequential
damages (including loss of use, loss of proﬁt and claims of third parties) however caused,
whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with speciﬁc legal rights. The Dealer may also have
additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or
(559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following
information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the
warranty conditions stated above, please include a written explanation with the product
when returned.
Method of return shipment shall be the same or equal to the method by which the item was
received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at
(800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned
for credit, and RA number if returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and refurbishing
charge.
Goods returned for repair or credit should be clearly identiﬁed with the assigned CA or RA
number and freight should be prepaid. Ship to the appropriate address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are
instructed to return goods to the USA, you may do one of the following:
If the goods are to be sent by a COURIER SERVICE, send the goods to:
Pelco
3500 Pelco Way
Clovis, CA 93612-5699 USA
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:
Pelco c/o Expeditors
473 Eccles Avenue
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933

REVISION HISTORY
Manual #
C2434M

Date
7/01

Comments
Original version.

Pelco, the Pelco logo, Camclosure, Esprit, Genex, Legacy, and Spectra are registered trademarks of Pelco.
Endura and ExSite are trademarks of Pelco.

Pelco Manual C2434M (7/01)

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