Philips Consumer Lifestyle PR3841 Wireless interface for TENS device User Manual
Philips Consumer Lifestyle Wireless interface for TENS device
User Manual.pdf
PR3841
4
Table of contents
Important 4
Glossary 4
Introduction 5
Intended use 5
Device description 5
Benets and risks 6
Important safeguards 8
How the device works 13
Pre-set programs 14
Signals on the device 18
Preparing for use 19
Using the device 20
After use 27
Assistance 30
Troubleshooting 30
Replacement 32
Accessories 32
Full Two-Year Warranty 33
45-Day Money-Back Guarantee 34
Battery recycling 35
Compliance information 36
Specications 38
Explanation of symbols 41
Electrode placement guide 48
Important
Pay special attention to all warnings, precautions and
contraindications in this user manual. Follow them strictly
during use. Save the user manual for future reference.
ENGLISH
Glossary
- CE: Conformité Européenne
- CEC: California Energy Commission
- EC: European Commission
- EMS: electrical muscle stimulation
- EU: European Union
- FCC: Federal Communications Commission
- OTC: over the counter
- RF: radio frequency
- TENS: transcutaneous electrical nerve stimulation
- USB: universal serial bus
Introduction
Thank you for buying this product. If you want to benet
fully from the support that Philips offers, please register
your product at www.philips.com/pain-relief/
register. The PulseRelief device is available without
prescription. To get the best possible results with this
device, we advise you to follow the instructions in this user
manual. If you have questions or need extra information,
go to www.philips.com/pain-relief or call toll-free
1-844-531-6861 (Monday - Saturday 9:00 AM - 9:00 PM
EST, Sunday 9:00 AM – 6:00 PM EST,
excluding Major Holidays).
Intended use
The OTC TENS/EMS stimulator PulseRelief is designed
to be used for temporary relief of pain associated with
sore and aching muscles in the shoulder, waist, back,
neck, upper extremities (arm), and lower extremities
(leg) due to strain from exercise or normal household
workactivities. It should be applied to normal, healthy,
dry and clean skin of adult patients. And is to be used
for stimulate healthy muscles in order to improve and
facilitate muscle performance.
ENGLISH 5
Device description
1
2
10
98
543
76
1 On/off button
2 Status indicator
3 Detachable connector
4 Micro-USB socket of device
5 Battery indicator
6 Adapter
7 Socket for standard USB plug
8 Standard USB plug
9 Micro-USB plug
10 Self-adhesive hydrogel electrodes
Benets and risks
Benets
TENS programs can help relieve pain in muscles
that are sore and aching due to exercise or normal
household work. EMS programs make muscles
contract. Muscle contraction may improve and
facilitate muscle performance.
ENGLISH6
Risks
General risk
TENS only treats symptoms. It reduces the feeling of
pain, but it does not cure the cause of the pain.
Pain may be a signal from your body that some part
of your body is damaged and needs attention.
Specic risks
- You may get skin irritation and burns under the
electrodes applied to your skin.
- You may get a headache or other pain if you use
the device near your eye, or on your head or face.
- You may feel faint or sick during or after use of the device.
- Some reddening of the skin under or around the
electrodes may occur during and shortly after
EMS treatment. Skin reddening usually disappears
within two hours after treatment. If the skin
continues to be red for more than a day,
please consult your physician.
- You may experience muscle exhaustion or muscle
soreness after extended use of the EMS programs
on the same muscles (more than 30 minutes a
session, up to 3 times a day).
Stop using the device and consult your physician if you
experience adverse reactions from the device.
To ensure safe usage of the device, follow the instructions
in this user manual. Read the contraindications, warnings
and precautions sections before you use this device.
If you are not sure if the device is suitable for you, consult
your physician before using this device.
ENGLISH 7
IMPORTANT
SAFEGUARDS
Contraindications
Do not use this device with the following medical devices:
- Implanted electronic medical devices, such as pacemakers.
This may cause electric shock, burns, or death.
- Electronic life support equipment, such as respirators.
- Electronic medical devices worn on the body, such
as electrocardiographs.
If you use this device together with other electronic
medical devices, these devices may not work correctly.
Warnings
- If you are in the care of a physician, consult your
physician before you use this device.
- If you have had medical or physical treatment for your
pain, consult your physician before you use this device.
- If your pain does not improve, becomes more
than mild, or continues for more than ve days,
stop using the device and consult your physician.
- Consult your physician before you use this device.
The device may cause lethal disturbances to the
heart rhythm in susceptible individuals.
- Do not use the device if you have a cognitive
impairment (e.g. dementia, Alzheimer’s disease).
People who have a cognitive impairment may be
unable to use the device according to the instructions
and may become agitated by the treatment.
- Do not apply electrical muscle stimulation (EMS)
over painful areas. If you have painful areas,
consult your physician before you use the device.
ENGLISH8
- Do not use the device on children, as it has not
been evaluated for pediatric use.
- Do not use the device on your neck. This could
cause severe muscle spasms that may result in
closure of your airway, breathing difculties, or
adverse effects on heart rhythm or blood pressure.
- Do not use the device across your chest.
The device introduces electrical current.
Using the device in your chest may cause rhythm
disturbances to your heart, which could be lethal.
- Use the device only on normal, intact, clean, and
healthy skin.
,Do not use the device over open wounds or
rashes, and over swollen, red, infected,
or inamed areas or skin eruptions
(e.g., phlebitis, thrombophlebitis, varicose veins).
- Do not use the device over, or close to,
cancerous lesions.
- Do not place the electrodes simultaneously on both
legs, both arms, or on the soles of both feet. This may
have adverse effects on your heart rhythm.
- Do not place the electrodes inside body cavities,
e.g. the mouth. This may cause skin irritation,
skin burns or electrical shocks. This device is not
designed for internal application.
- Do not use the device in the presence of
electronic monitoring equipment (e.g., cardiac
monitors, ECG alarms). This equipment may not
operate properly when the electrical stimulation
device is in use.
- Do not use the device when in the bath or shower.
- Do not use the device while sleeping.
ENGLISH 9
- Do not use the device while driving, operating
machinery, or during any activity in which electrical
stimulation can put you at risk of injury.
- Do not modify the device or the electrodes.
This could cause improper functioning.
- As the electrical performance characteristics of
electrodes may affect the safety and effectiveness of
electrical stimulation, take the following into account:
1 If the electrodes are too small or not correctly
applied, this may result in discomfort or skin burn.
2
Contact the manufacturer of the device, if you do not
know if the electrode can be used with the device.
Precautions
- TENS is not effective for pain of central origin,
including headache.
- TENS is not a substitute for pain medications and
other pain management therapies.
- TENS devices have no curative value.
- TENS is a symptomatic treatment. It suppresses
the sensation of pain that normally serves as a
protective mechanism.
- As TENS treatment may not be effective for everyone,
consult your physician or healthcare professional to
nd out if TENS will work in your case.
- The long-term effects of electrical stimulation are
unknow
- Because the effects of stimulation on the brain are
unknown, do not use the device on opposite sides
of your head.
- Electrical stimulation or the electrical conductive
gel may cause skin irritation or hypersensitivity.
- If you have suspected or diagnosed heart disease,
follow the precautions from your physician.
- If you have suspected or diagnosed epilepsy,
follow the precautions from your physician.
ENGLISH10
- Use caution if you are likely to have internal
bleeding, for instance, after injuries or fractures.
- If you had surgery recently, consult your physician
before you use the device. Using the device may
disrupt the healing process.
- Use caution when you use the device over areas
of skin that lack normal sensation.
- The impact of using this device during pregnancy
is unknown. It may be not safe.
- Use caution when you use the device over the
uterus during pregnancy or menstruation.
- Keep this device out of the reach of children.
- Do not use the device or an electrode if it is
damaged. Always check the device and the
electrodes for damage before use.
- Replace the self-adhesive electrodes if they no
longer stick rmly to your skin.
- Do not use plaster or tape to attach the
electrodes to the skin.
- Make sure that the electrodes do not touch metal
objects, such as belt buckles or necklaces.
- Use this device only with Philips self-adhesive
hydrogel electrodes, and the Philips adapter and
USB cord supplied with the device.
- Use burst TENS programs while sitting or lying.
These programs can result in muscle contractions.
- Always end the treatment in the Philips Treatment
App or press the on/off button on the device
before you remove the device or the electrodes.
If you do not end the treatment, you may get an
unpleasant sensation in your ngers when you
touch the magnets. This sensation is not harmful,
but it can be unpleasant.
ENGLISH 11
General recommendations
- Read this user manual carefully and always follow
the treatment instructions.
- Do not use this device for any other purpose than
what it is intended for.
- This device is designed for use by and on a single
adult person. For hygienic reasons electrodes
should not be shared.
- Do not use EMS stimulation to contract a muscle
if contraction of the muscle may disrupt healing.
For instance, muscle contraction may exacerbate
the tear if a muscle or tendon is torn. After a
recent surgical procedure, an acute trauma or a
fracture, EMS stimulation may have an adverse
effect on the healing process. Muscle contraction
in case of tendinitis may also worsen symptoms.
- Do not use the device if you are connected to
high-frequency surgical equipment. This may result
in burns on the skin under the electrodes and may
damage the device.
- Do not use the device within less than 39 inches
(1 meter) from shortwave or microwave medical
equipment. Close proximity to this equipment
may cause unstable device output.
- Do not use the device if it is closer than 12 inches
(30.5cm) to wireless communication equipment,
such as wireless home network routers, cell phones,
cordless phones and their base stations, and walkie-
talkies. The electromagnetic interference of this
wireless communication equipment may prevent
the device from operating properly.
- The device is not waterproof. Do not use the
device in wet surroundings.
ENGLISH12
- Although you can use the device indoors and
outdoors, it does not withstand all weather conditions.
- The device does not withstand temperatures higher
than 104°F (40°C) or lower than 41°F (5°C).
- The electrodes have a limited shelf life. Please check the
packaging for the use-by date before use. Do not use
electrodes whose use-by date has expired.
- Always use and store the electrodes according to
the instructions.
- If the device does not function as described here,
stop using it and call toll-free 1-844-531-6861
(Monday - Saturday 9:00 AM - 9:00 PM EST,
Sunday 9:00 AM – 6:00 PM EST, excluding Major
Holidays).
SAVE THESE
INSTRUCTIONS
How the device works
TENS
TENS is a non-invasive pain relief method. Healthcare
professionals, such as chiropractors, physicians and
physiotherapists, often use this method. TENS relieves
pain in a way similar to rubbing the pain away.
By rubbing, you cause a different skin sensation to
mask pain. The device generates electrical pulses. Self-
adhesive electrodes are placed on the skin close to the
area of pain. The device delivers pulses across the skin
through these electrodes. This activates the underlying
sensory nerves. You can choose 15 pre-set TENS
programs with different pulse settings. In each program,
you can adjust the intensity of the pulse.
ENGLISH 13
EMS
EMS is a method for muscle conditioning. It uses a
device and electrodes placed on the skin.
The electrodes are placed near the muscle to be
stimulated. The device generates electrical pulses and
passes these pulses across the surface of the skin to
activate the underlying motor nerves.
This makes the muscle contract. Contraction helps
to condition the muscle. You can choose from
5 pre-set EMS programs. In each program, you can
adjust the intensity of the pulse.
Pre-set programs
The device comes with 15 pre-set programs for
TENS and 5 pre-set programs for EMS. The order of
the programs in the list does not mean that certain
programs are more suitable for specic conditions
than others. As the effect of a treatment program
may strongly differ from person to person, we advise
you to try out different treatment programs to nd
out which one works best for you.
Program overview
Conventional TENS programs
Conventional TENS programs deliver
high-frequency stimulation. Their working mechanism is
based on the Gate Control Theory. This theory states
that stimulation blocks the transmission of pain signals.
It is similar to rubbing away pain. Most people use
conventional TENS for 30 minutes per session.
You can use it as often and as long as it feels
comfortable. You will notice the effect most clearly
during use. The effect generally wears off rather quickly
after use. Adjust the intensity so that you clearly feel the
pulses. Treatment must not feel unpleasant or painful.
ENGLISH14
Name of
conventional
TENS program
Program description Suggested
treatment
time
Conventional May give you a continuous tingling
stimulation
No limit
Thorough
stimulus
May give you a more thorough
stimulating sensation
No limit
Pre-activity May give you a more local and soft
stimulating sensation
No limit
Soft stimulus May give you a softer stimulating
sensation, e.g. for sensitive body parts
No limit
Deep stimulus May give you a deeper stimulating
sensation
No limit
Radiating pulse May give you a more radiating
stimulation sensation
No limit
Burst TENS programs
Burst TENS uses high-frequency stimulation that
comes in trains of pulses. This triggers the release of
endorphins, which are painkillers produced by the
body. You can use burst TENS for 30 minutes several
times a day. Adjust the intensity of the burst program
so that you feel the pulses strongly. The sensation can
be slightly unpleasant. Set the intensity to a level that
causes visible muscle contractions in the treatment
area. These contractions are not harmful. If you nd
them too uncomfortable, decrease the intensity,
choose a different program, or move the electrodes
to a different place. Use burst TENS programs
while sitting or lying. Burst TENS can lead to muscle
contraction in the treatment area.
ENGLISH 15
Name of
burst TENS
program
Program description Suggested
treatment
time
Continuous
burst
May give you a pulsing burst stimulation to
release endorphins in your body
30 min.*
Slow
kneading
May give you a slower and massaging burst
stimulation to release endorphins
30 min.*
Mild
kneading
May give you a milder burst stimulation to
release endorphins in your body
30 min.*
Deep
kneading
May give you a more local and deeper
burst stimulation to release endorphins in
your body
30 min.*
Diffuse
burst
May give you a more diffused burst
stimulation to release endorphins in your
body
30 min.*
* optionally multiple times a day, can be changed in
the app
Frequency-modulated TENS programs
Frequency-modulated TENS uses pulses that vary
from high frequency to low frequency. In some cases,
this program may be more comfortable or effective
than the other programs. You can use frequency-
modulated TENS for 30 minutes several times a day.
ENGLISH16
Name of freq.
mod. TENS
program
Program description Suggested
treatment
time
Mixed
frequency
May give you a owing stimulation
sensation
30 min.*
Pulsing
massage
May give you a more pulsing
stimulation sensation
30 min.*
Deep massage May give you a slower and deeper
owing sensation
30 min.*
Gentle
massage
May give you a mild owing
stimulation sensation
30 min.*
* optionally multiple times a day, can be changed in
the app
Electrical muscle stimulation (EMS)
programs
EMS uses pulses to evoke muscle contraction.
This may help to condition muscles. Use EMS only
on healthy, uninjured muscles. Apply EMS programs
while sitting or lying, as they result in muscle
contraction. EMS may feel unusual to new users.
We advise new users to start at a low intensity to
get used to the sensation. EMS should always feel
comfortable. Muscle contractions must not be tiring.
If you apply EMS after exercising, use a lower setting
to avoid muscle fatigue.
ENGLISH 17
Name of EMS program Program description Suggested
treatment
time
Muscle stimulation
pulse
May give you a nice soothing
sensation
30 min.*
Muscle stimulation ow May give you a comfortable
tingling sensation
20 min.*
Muscle stimulation
wave
May give you a mild
contracting and relaxing
sensation
30 min.*
Muscle stimulation ux May give you an energizing
muscle sensation
25 min.*
Muscle stimulation
bounce
May give you a rhythmically
relaxing sensation
20 min.*
* optionally multiple times a day, can be changed in
the app
Signals on the device
Battery indicator
- It is solid orange during charging and when the
rechargeable battery is low.
- It is solid green when the device is connected to
an electrical outlet.
- It is also solid green when the rechargeable
battery is fully charged.
Status indicator
- It ashes orange during treatment.
- It ashes green when the device is pairing.
- It is solid green when the device is in standby
mode.
ENGLISH18
Preparing for use
Charging the device
You have to charge the device before you can use it.
It takes about 5 hours to charge the device. When it is
fully charged, you can use the device for about 8 hours.
Note: If the device is not fully charged when you start using
it, the battery may run out during the treatment.
We advise you to always fully charge the device before use.
Note: You cannot use the device during charging.
1 Unplug the cable for connecting the two units
from the micro-USB socket of the device.
2 Insert the micro-USB plug of the adapter cable
into the micro-USB socket of the device.
3 Insert the USB plug into the socket of the
adapter and insert the adapter into an
electrical outlet.
Note: Insert the USB plug into a properly accessible
electrical outlet so that you can remove it easily.
,The battery indicator is solid orange during
charging. When the battery is fully charged, the
battery indicator turns solid green.
4 Remove the micro-USB plug from the
micro-USB socket of the device.
Note: Only use the USB socket to connect the adapter
cable or the cable for connecting the two units.
Do not use this socket for any other purpose.
ENGLISH 19
5 To reconnect the two device units, insert the
connector of the cable for connecting the two
device units into the micro-USB socket
Installing and setting up the Treatment App
You need the Philips Treatment app to operate the
device. Please go to the Apple App Store or Google
Play, search for the ‘Philips Treatment’ app and press
install.
Using the device
Use this device for its intended household use as
described in this user manual.
Note: It is important to perform the steps in the order
described in this chapter.
Attaching the electrodes and the device
1 Make sure that the skin you want to place the
electrodes on looks healthy and is free from
wounds or rashes.
For TENS: Do not place the electrodes on red
or inamed skin and skin with open wounds,
cancerous lesions or rashes.
For EMS: Only place the electrodes on healthy,
uninjured muscles.
2 Clean the skin with a moist cloth and dry it
thoroughly. The skin you want to place the
electrodes on must be dry, clean and free from
cream or lotion.
ENGLISH20
Note: Dirt, grease or particles left on the skin may
lodge themselves in the hydrogel of the electrodes. This
has an adverse effect on the adhesive power of the
electrodes.
3 Take the electrodes from the plastic bag and
check them for damage and signs of wear.
Caution: Do not use electrodes whose use-by
date has expired. The use-by date is shown on the
resealable plastic bag.
Note: Replace the electrodes when they are damaged
or dirty, when they have lost their adhesive power or
when stimulation becomes uncomfortable, i.e. when you
experience an unpleasant stinging or biting sensation.
4 Pull the electrode off the liner and place it
on the skin at the place you want to treat.
See section ‘Electrode placement’ and the
placement guide.
5 Place the second electrode on the body part
you want to treat.
Note: Always place the electrodes on the skin before
you connect the device.
Note: Do not place the electrodes on top of each other
or so close to each other that they touch each other.
ENGLISH 21
6 Attach the device to the electrodes. The device
units have magnets in the center to ensure
easy connection to the metal connectors of
the electrodes. When the device units lock
onto the electrodes properly, you hear a click.
Note: You can wear the electrodes with the device units
attached to them under your clothes, also during treatment.
Note: Consult the electrode placement guide for the
recommended position for the electrodes during
treatment. This is only a recommendation. You can perform
all activities allowed as intended use and not warned
against in chapter ‘Important safeguards’ when you wear
the device on your body. You can also continue to wear the
device on your body in between treatments.
Electrode placement
If you want the best results from using this device, make
sure that you place the electrodes correctly.
Do not use the device on skin that lacks normal
sensation. You may have to move the electrodes a few
times to nd the optimal place. In some cases, it can be
helpful to mark the spot. At the back of this user manual,
you nd the electrode placement guides for TENS and
EMS. They give suggestions for places where you can
attach the electrodes. Place the electrodes on or near
the treatment area. You may need assistance when you
want to attach electrodes to hard-to-reach spots.
Use of the device may lead to visible muscle contractions,
especially in burst TENS programs
(programs 7 to 11).
These contractions are not harmful. If they are
uncomfortable, move the electrodes to a different place.
Be aware that muscle contraction is a desired effect in
EMS programs (programs 16 to 20). If no contraction
occurs in an EMS program, the electrode is not placed
correctly, or the intensity is too low.
ENGLISH22
Using the app to start and stop a treatment
1 Turn on Bluetooth on your mobile device.
2 Use the on/off button to set the device to
standby.
,The status indicator on the device lights up solid
green to indicate that the device is in standby
mode and ready for treatment.
,If you do not start the treatment within
5 minutes, the device turns off automatically.
If this happens, you rst have to press the on/off
button again to start a treatment.
3 Open the Philips Treatment App.
Selecting a treatment area
At rst-time use, you always have to select a
treatment area. If you have used the device before,
you can choose between ‘My previous treatment’
to repeat the previous treatment and ‘Select new
treatment’ to start a different treatment.
1 Rotate the body animation on the screen.
2 Tap on one of the suggested locations for the
electrodes to select the area you want to treat.
Rating your pain intensity
1 Swipe vertically to rate the intensity of your
pain on a scale from 0 to 10. If you experience
no pain tap 0 and if you experience the worst
pain ever tap 10. If your pain is somewhere
in between, rate it by tapping the appropriate
number.
Your devices
Add new PulseRelief
Cancel
Philips PulseRelief
Philips BlueTouch
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Clear my history
Clear my history
Forget my device
Forget my device
Treatment area
SkipCancel
Rotate to select treatment area
Treatment area Skip
Next
Cancel
1050
none moderate extreme
Next
Your pain levelSkip
›
ENGLISH 23
Note: The pain intensity you indicate is not used by the
app to determine the intensity of the treatment.
The rating is only stored in your treatment diary. You
can turn off this feature in the settings tab of the app.
Selecting your treatment
1 Scroll through the list of programs and tap a
program to select it.
2 The start screen of the treatment appears.
Starting and stopping a treatment
1 Tap the play button on the screen.
,The treatment screen opens and the time starts
to count down.
,The status indicator on the device starts to ash
orange.
2 On the treatment screen, you can tap the + or
the - to increase or decrease the intensity to a
comfortable level.
3 In programs with a specied maximum
treatment time, treatment continues until the
timer has counted down to 0. In programs that
have no specied maximum treatment time,
the timer counts up from 0. It continues to
count up until you stop the treatment. If you
want to stop or interrupt the treatment,
tap the square in the center of the pulsing
treatment indicator to stop the program.
- To resume the program, tap ‘Continue’ or the
arrow next to the time.
- To end the program, tap ‘End treatment’.
Conventional
May give you a continuous tingling stimu-
lation
May give you a more thorough stimulating
sensation
sensation
May give you a softer stimulating sensa-
tion, e.g. for sensitive body parts
May give you a pulsing burst stimulation to
release endorphins in your body
Thorough stimulus
Continous Burst
Gentle massage
Pre-activity
Soft stimulus
Select treatment
›
30 min
30 min
no limit
no limit
no limit
no limit
May give you a mild flowing stimulation
30:00
PulseRelief
›
Gentle massage
PulseRelief
›
Gentle massage
34
27:58
PulseRelief
Gentle massage
0
27:58
EndContinue
ENGLISH24
Switching to another program
1 If you want to switch to another treatment
program while a program is running:
- on a smartphone or iPod, tap the name of the
program in the treatment screen.
- on a tablet, tap ‘Treatment list’
2 The list of programs opens. Tap the treatment
program you want to use.
3 The start screen of the treatment appears.
Tap the play button to start the treatment.
4 Tap the + to increase the intensity to a
comfortable level.
Note: When you switch to another program during
treatment, the intensity is automatically reset to 0.
This is a safety measure. The intensity level of the
previous program may be too high for the new program.
Adapting the treatment time
1 Tap the time displayed in the treatment screen.
2 Change the remaining treatment time.
Quick start
From the start screen, you can immediately start the
program you used during your previous treatment.
1 From the start screen, tap the name of the
treatment under ‘My previous treatment’.
2 Swipe vertically to rate the intensity of your
pain on a scale from 0 to 10.
3 Start the treatment.
ENGLISH 25
Other app features
1 After the program nishes, you get to a screen
that asks you to describe how you feel.
You can indicate this by tapping one of the icons.
2 Tap the book symbol to open your diary.
The diary shows when treatments took place,
which program you used and how long the
treatment lasted.
- Tap the arrow to see more details.
3 Tap the ‘i’ to open the information screen.
This screen contains the following items:
- Using your PulseRelief
- Contact us
4 Tap the settings symbol to open the settings
screen. This screen contains the following
items:
- Your devices
- Pain level tracking
- Sensation tracking
- Treatment area tracking
- Run treatment in background
- About
Using a second device
To treat a larger area of the body or to treat
different body areas at the same time, you can pair a
second PulseRelief device to the app.
Treatment type
Date
Duration
Intensity
Treatment area
My pain level
Gentle massage
2014 / 04 / 11 19:43
40 minutes
ave. 34
Upper leg
3 / 10
EnergizedRelaxedFatigued Same
How do you feel now?
Rate your treatment
My treatment
Cancel
Done
2014 / 04 / 12
2014 / 04 / 12
2014 / 04 / 12
2014 / 04 / 12
Gentle massage
Gentle massage
Gentle massage
Gentle massage
3
5
7
2
2014 / 04 / 12
›
›
›
›
›
My treatment diary
11:08
11:08
11:08
11:08
11:08
Information
Troubleshooting
Contact us
Using your PulseRelief›
Pain level tracking
Sensation tracking
Treatment area tracking
Your devices
Run treatment in background
About
Setttings
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1 Tap the settings symbol and then tap
‘Your Devices’.
2 At the bottom of the screen, tap the device
you want to pair: PulseRelief.
3 Turn on the device when the app tells you to.
4 The app enters pairing mode.
5 When the device is paired to the app, the
smart phone icon disappears and only the
device is shown.
6 Tap ‘Back’ to go back to the treatment screen.
After use
Caution: Always end the treatment in the app or
by pressing the on/off button before you remove
the device or the electrodes. If you fail to do this,
you may get an unpleasant sensation in your ngers
when you touch the connectors. This sensation is
not harmful, but it can be unpleasant
Your devices
Add new PulseRelief
Cancel
Philips PulseRelief
Philips BlueTouch
PR
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Clear my history
Clear my history
Forget my device
Forget my device
To pair device, press power button
for about 5 seconds until green light
Paired!
ENGLISH 27
1 Press the on/off button to turn off the device.
2 Detach the device from the electrodes by
pulling it off.
Note: If you forget to turn off the device, it will turn off
automatically after 5 minutes.
3 If you have used the device several times in one
day, recharge it before your next treatment.
4 Peel the electrodes off the skin by pulling at
the edge.
Note: You can continue to use the electrodes at the
same spot if treatment is still effective. If it is no longer
effective, move the electrodes to a different spot.
You also have to move the electrodes to a different
spot if the skin under the electrodes becomes irritated.
Care for and storage of the electrodes
1 Place the electrodes back on the liner.
2 Slide the liner with the electrodes back into
the bag.
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3 Reseal the bag for dust-free storage.
Note: To keep the electrodes in good condition and to
prevent the hydrogel layer from drying out, always store
them in the resealable bag when they are not attached
to your body for treatment. Seal the resealable bag to
guarantee dust-free storage.
Note: If you want to store electrodes for more than
a month, keep them at temperatures between
41°F (+5°C) and 80.6°F (+27°C). Do not store the
electrodes in the freezer or the refrigerator. Avoid high
temperatures and exposure to direct sunlight.
Cleaning
Do not immerse the device in water or rinse it
under the tap.
Do not immerse the electrodes in water.
1 Clean the device with a damp cloth and a mild
cleaning agent, e.g. dishwashing liquid.
Note: You can also clean the device with 70% isopropyl
alcohol (IPA).
Caution: Do not use any other cleaning agents
than the ones mentioned above, as other cleaning
agents could damage the material, e.g. cause loss
of gloss.
2 If the electrodes are dirty, put a drop of water
on your nger and gently rub the dirt off the
surface.
Note: Do not use soap or alcohol to clean the
electrodes.
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This device has no other serviceable parts. Call call
toll-free 1-844-531-6861 (Monday - Saturday 9:00
AM - 9:00 PM EST, Sunday 9:00 AM – 6:00 PM EST,
excluding Major Holidays) for assistance.
Assistance
For assistance, visit our website www.philips.com/
support or call toll-free 1-844-531-6861
(Monday - Saturday 9:00 AM - 9:00 PM EST, Sunday
9:00 AM – 6:00 PM EST, excluding Major Holidays).
Online information is available 24 hours a day, 7 days
a week.
Troubleshooting
This chapter summarizes the most common problems
you could encounter with the PulseRelief. If you are
unable to solve the problem with the information
below, visit www.philips.com/support for a list
of frequently asked questions or contact the Philips
Consumer Care Centre in your country.
Problem Possible
cause
Solution
The battery
indicator on
the device
was orange
and then
the device
turned off.
The battery
is empty.
Charge the device (see chapter
‘Preparing for use’).
The battery
indicator on
the device is
solid orange.
The battery
is low.
This means that the battery has 30% of
its capacity left. Recharge the device as
soon as possible (see chapter ‘Preparing
for use’).
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Problem Possible
cause
Solution
I experienced
an unpleasant
sensation
when I
touched the
connectors
of the device
or the
electrodes.
You did not
end the
treatment in
the app or
did not press
the on/off
button on
the device
before you
removed the
device.
Always end the treatment in the app
or press the on/off button on the
device before you remove the device
from your skin. In this way, you avoid
the unpleasant sensation when you
touch the connectors of the device or
touch the electrodes. This sensation is
unpleasant but not harmful.
The
treatment
feels different
or less
pleasant than
usual.
The intensity
is too high or
too low.
On the program settings screen in the
app, tap + or - to increase or decrease
the intensity. You can also choose a
different treatment program.
The
electrodes
are not in the
right place.
Turn off the device and detach it from
the electrodes. Remove the electrodes
from the skin and move them to a
slightly different place.
The
electrodes
are not
properly
attached.
Turn off the device and detach it from
the electrodes. Check if the electrodes
are attached to the skin properly.
The
electrodes
are too dirty.
Clean the electrodes (see chapter
‘Cleaning’). If this does not help,
replace the electrodes.
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Problem Possible
cause
Solution
The
electrodes
are worn.
Replace the electrodes immediately.
You are using
electrodes
that are past
their use-by
date.
Remove the electrodes and use new
ones that are not past their use-by
date.
Replacement
Electrodes
Replace the electrodes if:
- they are damaged or torn.
- they are past the use-by date indicated on the
resealable bag.
- they have lost their adhesive power. Never use
plaster or tape to attach them to your skin.
- stimulation feels less strong.
- when stimulation is uncomfortable, i.e. when
you experience an unpleasant stinging or biting
sensation.
Note: Always replace the electrodes with electrodes
recommended for this device by the manufacturer.
Accessories
PulseRelief accessories may be purchased at a store
near you or on our website www.philips.com/store.
Caution: Only use this device with the adapter,
cord and electrodes recommended by the
manufacturer.
ENGLISH32
Full Two-Year Warranty
Philips Electronics North America Corporation
warrants each new Philips product, Model PR3841,
against defects in materials or workmanship for a
period of two years from the date of purchase, and
the electrode pads for 30 days, and agrees to repair
or replace any defective product without charge.
IMPORTANT: This warranty does not cover damage
resulting from accident, misuse or abuse, lack of
reasonable care, the afxing of any attachment
not provided with the product or loss of parts or
subjecting the product to any but the specied
voltage.* Use of unauthorized replacement parts will
void this warranty.
PHILIPS ELECTRONICS NORTH AMERICA
CORPORATION WILL NOT PAY FOR
WARRANTY SERVICE PERFORMED BY A
NON-AUTHORIZED REPAIR SERVICE AND
WILL NOT REIMBURSE THE CONSUMER FOR
DAMAGE RESULTING FROM WARRANTY
SERVICE PERFORMED BY A NON-AUTHORIZED
REPAIR SERVICE. NO RESPONSIBILITY IS
ASSUMED FOR ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES.
In order to obtain warranty service, simply go to
www.philips.com or call toll-free 1-844-531-6861
(Monday - Saturday 9:00 AM - 9:00 PM EST,
Sunday 9:00 AM – 6:00 PM EST, excluding Major
Holidays) for assistance. It is suggested that for your
protection you return shipments of product by
insured mail, insurance prepaid. Damage occurring
during shipment is not covered by this warranty.
NOTE: No other warranty, written or oral, is
authorized by Philips Electronics North America
Corporation.
ENGLISH 33
This warranty gives you specic legal rights, and you
may also have other rights which vary from state
to state. Some states do not allow the exclusion or
limitation of incidental or consequential damages,
so the above exclusion and limitations may not apply
to you.
* Read enclosed instructions carefully.
In U.S. only manufactured for: Philips Consumer
Lifestyle, A Division of Philips Electronics North
America Corporation, P.O. Box 10313, Stamford,
CT 06904.
This symbol on the product’s nameplate means it is
listed by TÜV Rheinland US
PHILIPS and Philips Shield are Registered Trademarks
of Koninklijke Philips N.V.
© 2015 Philips Electronics North America
Corporation. All Rights Reserved.
45-Day Money-Back Guarantee
If you are not fully satised with your Philips PulseRelief
send the product back and we’ll refund you the full
purchase price. The PulseRelief must be shipped
prepaid by insured mail, insurance prepaid, have the
original sales receipt, indicating purchase price and date
of purchase, and the money-back guarantee return
authorization form enclosed. We cannot be responsible
for lost mail. The PulseRelief must be postmarked no
later than 45 days after the date of purchase. Philips
reserves the right to verify the purchase price of the
product and limit refunds not to exceed suggested
retail price. To obtain money-back guarantee return
authorization form, call toll-free 1-844-531-6861
(Monday - Saturday 9:00 AM - 9:00 PM EST, Sunday
9:00 AM – 6:00 PM EST, excluding Major Holidays)
for assistance. Delivery of refund check will occur
6–8 weeks AFTER receipt of returned product.
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Battery recycling
- This Philips Pulse Relief contains a rechargeable
Lithium-Ion battery which must be disposed of
properly.
- Contact your local town or city ofcials for
battery disposal information. You can also call
1-800-8-BATTERY or visit www.rbrc.com for
battery drop-off locations.
- For assistance, visit our website
www.philips.com/support or call toll-free
1-844-531-6861 (Monday - Saturday
9:00 AM - 9:00 PM EST,
Sunday 9:00 AM – 6:00 PM EST,
excluding Major Holidays).
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Compliance information
- This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Radio interference
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may
cause harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to radio
or television reception, which can be determined
by turning the equipment off and on, the user is
encouraged to try to correct the interference by
one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment
and receiver.
- Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV
technician for help.
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RF Radiation Exposure Statement
This equipment complies with FCC RF radiation
exposure limits set forth for an uncontrolled
environment. For handheld/body-worn operation,
this equipment has been tested and meets the
FCC RF exposure guidelines. This transmitter must
not be co-located or operating in conjunction with
any other antenna or transmitter. Use of other
accessories may not ensure compliance with FCC RF
guidelines.
Do not attempt to repair or modify this
equipment.
Any repairs or alterations made by the user to the
equipment may void the warranty and compliance
of the equipment. Changes or modications made
to this equipment not expressly approved by Philips
may void the FCC authorization to operate this
equipment. For assistance visit our website
www.philips.com/support or call toll-free
1-844-531-6861 (Monday - Saturday 9:00 AM - 9:00
PM EST, Sunday 9:00 AM – 6:00 PM EST, excluding
Major Holidays).
Electromagnetic emissions and immunity
The PulseRelief device is approved according to
electromagnetic compatibility (EMC) safety standard
EN 60601-1-2. It is designed to be used in typical
domestic environments.
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Specications
Model PR3841
Rated voltage(V) - adapter 100-240 ~ 150mA
Rated frequency (Hz) - adapter 50-60
Rated output - adapter 5V , 300 mA
Class Medical device Class 2
Ingress of water - device IP22
Self-adhesive hydrogel electrode 2.16in (50mm) x 2.16in (50mm)
Battery type - device Li-Ion
Adapter The adapter is specied as part of
the device
Pulse output parameters
Frequency range 1-100 Hz
Pulse duration 60-350 µs for programs 1 to 20
Maximum current output 60mA at 500-1000 Ohm
Maximum output voltage 60V
Current pulse shape Biphase symmetrical
(net current 0 DC)
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Operating conditions
Temperature from 41°F (+5°C) to 104°F (+40°C)
Relative humidity from 15% to 93% (non-condensing)
Atmospheric pressure from 700hPa to 1060hPa
Storage and transport
conditions
Temperature - electrodes from 32°F (0°C) to 104°F (+40°C)
Temperature - device from 14°F (-10°C) to 122°F (+50°C)
Relative humidity less than 93% (non-condensing)
Atmospheric pressure from 700hPa to 1060hPa
Note: If you want to store the electrodes for more than
a month, keep them at temperatures between 41°F
(+5°C) and 80.6°F (+27°C).
Note: Do not store the electrodes in the freezer or
refrigerator. Do not expose them to high temperatures,
nor immerse them in water, or leave them outside of
the plastic bag.
Program specications
The table below gives information on the frequency,
pulse width and pre-set time of each program.
The current pulse in all programs has a symmetrical
bi-phase waveform.
ENGLISH 39
Program name Program type Frequency Pulse
width
Pre-set
time
Conventional Conventional 100 Hz 200µs continuous
Thorough
stimulus
Conventional 40 Hz 200µs continuous
Pre-activity Conventional 100 Hz 150µs continuous
Soft stimulus Conventional 80 Hz 60µs continuous
Deep stimulus Conventional 80 Hz 150µs continuous
Radiating Pulse Conventional 60 Hz 150µs continuous
Continuous burst Burst 100 Hz, 2
Hz
250µs 30 min.
Slow kneading Burst 80 Hz, 1
Hz
200µs 30 min.
Mild kneading Burst 80 Hz, 3
Hz
200µs 30 min.
Deep kneading Burst 80 Hz, 2
Hz
150µs 30 min.
Diffuse burst Burst 80 Hz, 2
Hz
180µs 30 min.
Mixed frequency Freq. Mod. 8-100 Hz 250µs 30 min.
Pulsing massage Freq. Mod. 2-8 Hz 250µs 30 min.
Deep massage Freq. Mod. 2-80 Hz 180µs 30 min.
Gentle massage Freq. Mod. 8-80 Hz 150µs 30 min.
Muscle stimulation
pulse
Ampl. Mod. 40 Hz 200µs 30 min.
Muscle stimulation
ow
Ampl. Mod. 50 Hz 150µs 20 min.
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Program name Program type Frequency Pulse
width
Pre-set
time
Muscle stimulation
wave
Ampl. Mod. 65 Hz 200µs 30 min.
Muscle stimulation
ux
Ampl. Mod. 40 Hz 350µs 25 min.
Muscle stimulation
bounce
Ampl. Mod. 50 Hz 300µs 20 min.
Explanation of symbols
Symbols on the adapter and the device
- This symbol indicates that the adapter is double
insulated (Class II) and complies with IEC 60601-1.
- This symbol indicates that you must not throw
away the adapter and device with the normal
household waste. For instructions on disposal of
the battery, see chapter ‘Battery recycling’.
- This symbol is the certication logo that identies
the accredited compliance test house.
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Symbols on the device
- This symbol indicates the serial number. It is
followed by the serial number of the device.
- This symbol indicates the reference number of the
manufacturer. It is the type number of the device.
- This symbol indicates the degree of protection.
It indicates that the hazardous parts inside the
device cannot be accessed with a nger. It also
indicates that vertically falling water drops will not
damage the device when tilted up to 15 degrees.
- This symbol means that, in compliance with IEC
60601-1, the part of the device that comes into
physical contact with the user, i.e., the applied part,
is of type BF or Body Floating type. The applied
parts are the electrodes.
- This symbol means that this device emits
non-ionizing radiation. All devices with RF
transmitters or that use RF electromagnetic
energy must have a label with this symbol.
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- This symbol means: caution TENS output. You nd
this symbol near all electrode connections.
- This symbol indicates the manufacturer. It appears
next to the legal address of the manufacturer.
- This symbol means that the device conforms to
EC Directives. 0344 is the number of the notied
body.
- This symbol tells users to read the user manual
before they start using the device.
- This symbol is the standby symbol. It appears next
to the button that sets the device to standby.
ENGLISH 43
- This is the pulse symbol. It appears next to the
status indicator.
- This is the battery symbol. It appears next to the
battery indicator.
- This symbol is a certication mark. It is used on
electronic products manufactured or sold in the
United States. It conrms that the electromagnetic
interference from the device is lower than the
limits approved by the FCC.
Symbols on the adapter
- This symbol means: alternating current.
- This symbol means: direct current.
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- This symbol means that the adapter conforms to
EC Directives.
- This symbol means that the adapter may only be
used indoors.
- This symbol indicates the USB connector.
- This symbol indicates the micro-USB connector.
- This symbol is the certication mark for technical
equipment. The GS mark is based on the German
Equipment and Product Safety Act.
- This symbol shows that the no-load power
CEC Efciency Level is 5 in order to meet EU
requirements.
ENGLISH 45
Symbols on electrode bag
The symbols on the electrode bag mean the
following.
- Do not use the device while driving, operating
machines, or performing other activities that may
present a risk of injury.
- Do not use damaged or worn electrodes or
electrodes that have lost their adhesive power.
- The electrodes may only be used by one person.
Do not share them with another person.
- Do not place the electrodes on top of each other,
or so close to each other that they touch each
other.
- Do not place electrodes on your head or on your
neck.
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TENS
For a description of the TENS programs
(programs 1 - 15), refer to chapter ‘Pre-set programs’.
ENGLISH 47ENGLISH 47ENGLISH 47ENGLISH 47
- Do not place the electrodes on your chest.
- Use the device only on normal, intact, clean, and
healthy skin.
,Do not use the device over open wounds
or rashes, and over swollen, red, infected, or
inamed areas or skin eruptions (e.g., phlebitis,
thrombophlebitis, varicose veins).
- Do not use the device over, or close to,
cancerous lesions.
- This symbol indicates the minimum and maximum
storage temperatures that apply if electrodes are
stored for more than one month.
- This is the use-by symbol. It indicates after which
date you must not use the electrodes anymore.
- This symbol indicates the manufacturer’s batch
code so that the batch or lot can be identied.
- This symbol indicates the expiry date. After
this date you must not use the electrodes
anymore.Electrode placement guide
+5°C
+27°C
41.0°F
80.6°F
EMS
For a description of the EMS programs
(programs 16 - 20), refer to chapter ‘Pre-set programs’.
TENS
For a description of the TENS programs
(programs 1 - 15), refer to chapter ‘Pre-set programs’.
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EMS
For a description of the EMS programs
(programs 16 - 20), refer to chapter ‘Pre-set programs’.
TENS
For a description of the TENS programs
(programs 1 - 15), refer to chapter ‘Pre-set programs’.
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