Pioneer PIB 260808 DRM 7000 Error Codes If Not Then 409156002PIB260808 DRM7
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PRODUCT INFORMATION BULLETIN Bulletin # 260808 DRM-7000 – Summary of Error Codes Introduction The Pioneer DRM-7000 FlexLibrary provides a series of codes to indicate problems or errors. Some codes refer to mechanical problems or request user interaction while other error messages note input mistakes. The following section provides general information about the code types. The chart includes error codes, probable causes and suggested methods to correct the errors. Error Code Categories Error codes for the DRM-7000 fall under seven general categories with four fatal categories, usually related to the transfer mechanism, and three non-fatal categories associated with a drive or other device. The fatal error categories are as follows: • Disc-protruding: The disc may be protruding from a drive, magazine or the hyper-magazine. Once an error is generated, further operation is prohibited until corrected by removing or reseating the disc. This can be performed by the administrator. Service may be required. • Elevating system: Vertical movement of transfer mechanism is halted. Once an error is generated, further operation is prohibited due to obstruction, address recognition failure, or mechanical fault. In most cases, service is required. • Loading system: Horizontal movement of transfer mechanism is halted. Once an error is generated, further operation is prohibited due to obstruction, status recognition failure, or mechanical fault. In most cases, service is required. • Door-not-opening: This error appears only when a pending operation cannot take place until the door is opened, for example, when the shipping screws are engaged. Other than an external obstruction blocking the door, service is required. The non-fatal error categories are as follows: • Drive unit: Drive unit errors may require replacement or reconnecting of the drive. If a disc is in a drive when the door is opened and the drive is disconnected, the magazine address for that disc is lost. Remove the disc before reconnecting the drive. • Import/Export, Flip or Memory: A message appears in the display window asking whether to continue initialization if error persists after resetting. If no additional errors occur, User mode is enabled but the problem device may not be available until serviced. • Warning messages (not handled as errors): Minor problems that may not affect initialization or other systems may need service soon but not immediately. Error Code Chart The chart codes are as follows: • EC – Error Code • Display – message appearing on the unit’s LCD display panel or on the Controller system • Possible Cause – a brief statement indicating the problem area or situation • Check Item – suggested areas or items to investigate for problems • Possible Solutions – one or more answers for each error code condition Page 1 June 19, 2001 P.I.B. # 260808 EC Display Possible Cause Check Items Possible Solutions If the buzzer sounds while adding or Disc protruding E83 disc set NG D-Guide or Chuck mechanism protruding Defective sensor Remove each magazine until the buzzer removing a magazine, check the magazine stops sounding. Use the Hyper for mis-aligned or tilted discs. If the buzzer submode to eject the hyper-magazine as is silent after reinserting the magazine, the well. error is automatically canceled. If the buzzer continues to sound after If the D-Guide or Chuck on the carriage removing all magazines, confirm that the base block protrudes, there may be carriage base block is in the default damage to the assembly. Call Pioneer position. Service number. If the buzzer continues to sound after the If the sensor is unobstructed, close the carriage base returns to the default door and reinitialize the system. If the position, verify that the light sensor is buzzer continues to sound, the sensor may unobstructed. require service. Call Pioneer Service number. E86 E87 elev motor Rotary encoder FG NG trouble elev. sensor Service is required. Call Pioneer Service number. Service is required Call Pioneer Service number. Elevating address sensor trouble Remove all magazines first. Note the position of the carriage base and confirm Elevating motor locked that it corresponds to the location shown If the E88 error appears again after on the system (read-out in Test mode). reinitializing, call Pioneer Service number. If the location information is correct, close the door and reinitialize the elev. E88 motor lock system. Elevating If the selected address is different from address sensor the listed location on the carriage base or rotary encoder while the base is at the top or bottom trouble Foreign object contamination Call Pioneer Service number. position, the sensor may have failed. If the carriage base is lodged in the highest or lowest position, there may be Call Pioneer Service number. something caught in the mechanism. Belt has slipped E89 elev. off in the timeover elevating drive (Normal Timing timeover inaccuracy value is set Encoder plate to 10 error; deformed seconds) object adhered, Service is required Call Pioneer Service number. Service is required Call Pioneer Service number. Service is required Call Pioneer Service number. etc. Page 2 June 19, 2001 P.I.B. # 260808 EC Display Possible Cause Check Items Possible Solutions Dislodged or disconnected E97 loading Service is required Call Pioneer Service number. Service is required Call Pioneer Service number. Service is required Call Pioneer Service number. flexible cables SW NG Removal of the switch arm in the carriage base block Grease shortage around steel ball (6) E98 loading Abrasion of parts mech NG in the loading Info-Run statistics-Number of times- mechanism Load/Unload to check the number of In System Administrator mode, use the operations performed. If the number is greater than four million, service is required. Call Pioneer Service number. Mechanism Service is required Call Pioneer Service number. Dislodged belt Service is required Call Pioneer Service number. Loading motor From the System Administrator mode, adjustment inaccuracy worn out or E99 experiencing Load/Unload to review the number of other trouble operations. If the number is greater than Abrasion of parts in the loading mechanism From the System Administrator mode, use Info-Run statistics-Number of times- Load/Unload to review the number of operations on expendable parts. Demo mode If this error is returned when attempting preparation to send a disc to a particular slot, check failure Insertion error of the drive connector Page 3 Call Pioneer Service number. two million, service is required. loading timeover use Info-Run statistics-Number of times- for discs previously left in that slot. If the number is greater than four million, service is required. Call Pioneer Service number. In the All Slot Aging Demo mode, discs must be set in the hyper magazine slots one through four. All other magazines/slots must be empty. During transfers from one bay to Open the rear door and check the drive another, a disc may touch something. If connections. If a disc remains in the drive, this happens, the drive’s interface remove the disc before reconnecting the connection may be affected. drive. June 19, 2001 P.I.B. # 260808 EC Display Possible Cause Object pressing against door Plunger trouble door open EF3 NG Check Items Possible Solutions Check the physical access to the door Verify the clearance area in front of and and remove any obstacles. around the access door. Execute the DOOR submode from the If the plunger is silent, service is required. System Administrator mode. Listen for Call Pioneer Service number. the sound of the plunger moving. Door lock mechanism trouble If the door fails to open after five attempts, the mechanical parts (springs Call Pioneer Service number. and rods) may be jammed. If the error registers while the door is Door switch trouble EF8 MTE mecha NG open, service is required. Call Pioneer Call Pioneer Service number. Service number. Demo mode If the error occurs during the Demo In the Hyper(magazine)-Drive Demo, discs preparation mode execution, verify that the proper must be in hyper-magazine slot 1 through number of discs fill the slots. slot 16. Service is required Call Pioneer Service number. failure Mechanism adjustment inaccuracy E9A Press the door switch to cancel the If an asterisk (*) appears in the display MTE Disc detection operation. Use the Test mode, Diag- window, continue with normal operations. sensor NG sensor trouble Robotics-Collectivity to check disc For other results, Service is required. Call loading and unloading operations. Pioneer Service number. Open the rear door and verify that the If a drive’s strap terminal is loose or drive’s strap terminal and drive bay (Bay disconnected, reseat the drive. If the strap 1 through Bay 16) correspond to the terminal is connected properly, remove the proper error code’s suffix (0 to F). drive and close the door to reinitialize the Check all drive connections. system. D# EA* connect NG D# setup EB* NG Strap terminal connector (DR-R7181) disconnected Strap terminal connector (DR-R7181) disconnected Strap terminal EC* D# stop NG connector (DR-R7181) disconnected D# ED* damper Use the Test mode, Diag-Robotics- If the clamper remains inoperative, perform Motor or drive- Individually-Clamper-Manual, to attempt the same check on other drives. If other circuit trouble to manually operate the suspected drive drive clampers are ok, replace defective clamper. drive. NG Switch trouble Page 4 Service is required Call Pioneer Service number. June 19, 2001 P.I.B. # 260808 EC EE0 Display Possible Cause hyper Motor or drive- timeover circuit trouble Check Items Possible Solutions Service is required Call Pioneer Service number. Service is required Call Pioneer Service number. Service is required Call Pioneer Service number. Dislodged or disconnected connector assembly Motor or drivecircuit trouble EE1 1-unit timeover Dislodged or Use the Test mode, Diag-Robotics- If the clamper remains inoperative, drive disconnected Individually-Clamper-Manual, to attempt clamper may be defective. Replace drive. connector to manually operate the suspected drive assembly clamper. Motor or drivecircuit trouble EE9 mail timeover Service is required Call Pioneer Service number. Service is required Call Pioneer Service number. Dislodged or disconnected connector assembly Inaccurate data may be automatically erased. After the initialization is complete, use the System Administration mode/Info submode, to check Contents. If all Disc Detection information is listed as Uncertain, repeat a probe using the Probe submode. If the error code is undefined, EPROM EF1 memory Use the System Administration simultaneously press and hold the ESC mode/Info submode, to check the Error and FUNCTION buttons for four seconds. Log. Follow the instruction shown in the display window to clear the error log. Memory trouble NG Use the System Administration mode/Info submode, to check the number of operations and the unit’s running time. If the numbers are abnormal, simultaneously press and hold the ESC and FUNCTION buttons for four seconds. Follow the instruction shown in the display window to reset the data. Move the cursor to Info on the first screen If the initialization fails continually of the Test mode. Simultaneously press generating an error code such as EF8, and hold the ESC and FUNCTION buttons clear the memory with All Erase. for four seconds. Follow the instruction shown in the display window to restore the memory. Initiate a Probe to finish the procedure. EF2 Page 5 address Adjustment missing inaccuracy Service is required Call Pioneer Service number. June 19, 2001 P.I.B. # 260808 EC Display Possible Cause Check Items Possible Solutions Tray-position EF9 mail sensor switch EFA sensor NG trouble Disc-sensor switch trouble Service is required Call Pioneer Service number. Service is required Call Pioneer Service number. Warning Messages not handled as errors (Service is required): Warning Message Check Items Fan* stopped or locked Check the standard fan (Fan #1) and the backup fan (Fan #2). Fan* connected NG Check the connection to the standard fan (Fan #1). Hyper eject and insert Test the Hyper submode (under the System mode) functions properly (eject/insert). Verify that the touch memory may be read after inserting a hyper magazine. The solutions provided in this bulletin are usually effective in solving common problems. If service is required, please contact your Pioneer Service representative at 800-421-1613 For function and operation, application solutions, upgrades, and further assistance with the DRM-7000 disc-library system, please click the Service & Support tab (Business Product Support) on the Pioneer website: www.pioneerelectronics.com or contact Pioneer Technical Support at 310/952-2111. Page 6 June 19, 2001
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