Pioneer PIB 260808 DRM 7000 Error Codes If Not Then 409156002PIB260808 DRM7
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PRODUCT INFORMATION BULLETIN Bulletin # 260808
DRM-7000 – Summary of Error Codes
Page 1 June 19, 2001
Introduction
The Pioneer DRM-7000 FlexLibrary provides a series of codes to indicate problems or errors. Some codes refer to
mechanical problems or request user interaction while other error messages note input mistakes. The following
section provides general information about the code types. The chart includes error codes, probable causes and
suggested methods to correct the errors.
Error Code Categories
Error codes for the DRM-7000 fall under seven general categories with four fatal categories, usually related to the
transfer mechanism, and three non-fatal categories associated with a drive or other device.
The fatal error categories are as follows:
•
Disc-protruding
: The disc may be protruding from a drive, magazine or the hyper-magazine. Once an error is
generated, further operation is prohibited until corrected by removing or reseating the disc. This
can be performed by the administrator. Service may be required.
•
Elevating system
: Vertical movement of transfer mechanism is halted. Once an error is generated, further
operation is prohibited due to obstruction, address recognition failure, or mechanical fault. In most
cases, service is required.
•
Loading system
: Horizontal movement of transfer mechanism is halted. Once an error is generated, further
operation is prohibited due to obstruction, status recognition failure, or mechanical fault. In most
cases, service is required.
•
Door-not-opening
: This error appears only when a pending operation cannot take place until the door is
opened, for example, when the shipping screws are engaged. Other than an external obstruction
blocking the door, service is required.
The non-fatal error categories are as follows:
•
Drive unit
: Drive unit errors may require replacement or reconnecting of the drive. If a disc is in a drive when
the door is opened and the drive is disconnected, the magazine address for that disc is lost.
Remove the disc before reconnecting the drive.
•
Import/Export, Flip or Memory
: A message appears in the display window asking whether to continue
initialization if error persists after resetting. If no additional errors occur, User mode is enabled but
the problem device may not be available until serviced.
•
Warning messages
(not handled as errors)
: Minor problems that may not affect initialization or other systems
may need service soon but not immediately.
Error Code Chart
The chart codes are as follows:
• EC – Error Code
• Display – message appearing on the unit’s LCD display panel or on the Controller system
• Possible Cause – a brief statement indicating the problem area or situation
• Check Item – suggested areas or items to investigate for problems
• Possible Solutions – one or more answers for each error code condition
P.I.B. # 260808
Page 2 June 19, 2001
EC Display Possible Cause Check Items Possible Solutions
Disc protruding
Remove each magazine until the buzzer
stops sounding. Use the Hyper
submode to eject the hyper-magazine as
well.
If the buzzer sounds while adding or
removing a magazine, check the magazine
for mis-aligned or tilted discs. If the buzzer
is silent after reinserting the magazine, the
error is automatically canceled.
D-Guide
or
Chuck
mechanism
protruding
If the buzzer continues to sound after
removing all magazines, confirm that the
carriage base block is in the default
position.
If the
D-Guide
or
Chuck
on the carriage
base block protrudes, there may be
damage to the assembly. Call Pioneer
Service number.
E83 disc set
NG
Defective sensor
If the buzzer continues to sound after the
carriage base returns to the default
position, verify that the light sensor is
unobstructed.
If the sensor is unobstructed, close the
door and reinitialize the system. If the
buzzer continues to sound, the sensor may
require service. Call Pioneer Service
number.
E86 elev motor
FG NG
Rotary encoder
trouble Service is required. Call Pioneer Service number.
E87 elev.
sensor
Elevating
address sensor
trouble
Service is required Call Pioneer Service number.
Elevating motor
locked
Remove all magazines first. Note the
position of the carriage base and confirm
that it corresponds to the location shown
on the system (read-out in Test mode).
If the location information is correct,
close the door and reinitialize the
system.
If the E88 error appears again after
reinitializing, call Pioneer Service number.
Elevating
address sensor
or rotary encoder
trouble
If the selected address is different from
the listed location on the carriage base
while the base is at the top or bottom
position, the sensor may have failed.
Call Pioneer Service number.
E88
elev.
motor lock
Foreign object
contamination
If the carriage base is lodged in the
highest or lowest position, there may be
something caught in the mechanism.
Call Pioneer Service number.
Belt has slipped
off in the
elevating drive
Service is required Call Pioneer Service number.
Timing
inaccuracy Service is required Call Pioneer Service number.
E89
elev.
timeover
(Normal
timeover
value is set
to 10
seconds)
Encoder plate
error; deformed
object adhered,
etc.
Service is required Call Pioneer Service number.
P.I.B. # 260808
Page 3 June 19, 2001
EC Display Possible Cause Check Items Possible Solutions
Dislodged or
disconnected
flexible cables
Service is required Call Pioneer Service number.
E97 loading
SW NG Removal of the
switch arm in the
carriage base
block
Service is required Call Pioneer Service number.
Grease shortage
around steel ball
(6)
Service is required Call Pioneer Service number.
E98 loading
mech NG
Abrasion of parts
in the loading
mechanism
In System Administrator mode, use the
Info-Run statistics-Number of times-
Load/Unload
to check the number of
operations performed.
If the number is greater than four million,
service is required. Call Pioneer Service
number.
Mechanism
adjustment
inaccuracy
Service is required Call Pioneer Service number.
Dislodged belt Service is required Call Pioneer Service number.
Loading motor
worn out or
experiencing
other trouble
From the System Administrator mode,
use
Info-Run statistics-Number of times-
Load/Unload
to review the number of
operations. If the number is greater than
two million, service is required.
Call Pioneer Service number.
Abrasion of parts
in the loading
mechanism
From the System Administrator mode,
use
Info-Run statistics-Number of times-
Load/Unload
to review the number of
operations on expendable parts.
If the number is greater than four million,
service is required. Call Pioneer Service
number.
Demo mode
preparation
failure
If this error is returned when attempting
to send a disc to a particular slot, check
for discs previously left in that slot.
In the All Slot Aging Demo mode, discs
must be set in the hyper magazine slots
one through four. All other magazines/slots
must be empty.
E99 loading
timeover
Insertion error of
the drive
connector
During transfers from one bay to
another, a disc may touch something. If
this happens, the drive’s interface
connection may be affected.
Open the rear door and check the drive
connections. If a disc remains in the drive,
remove the disc before reconnecting the
drive.
P.I.B. # 260808
Page 4 June 19, 2001
EC Display Possible Cause Check Items Possible Solutions
Object pressing
against door
Check the physical access to the door
and remove any obstacles.
Verify the clearance area in front of and
around the access door.
Plunger trouble
Execute the DOOR submode from the
System Administrator mode. Listen for
the sound of the plunger moving.
If the plunger is silent, service is required.
Call Pioneer Service number.
Door lock
mechanism
trouble
If the door fails to open after five
attempts, the mechanical parts (springs
and rods) may be jammed.
Call Pioneer Service number.
EF3
door open
NG
Door switch
trouble
If the error registers while the door is
open, service is required. Call Pioneer
Service number.
Call Pioneer Service number.
Demo mode
preparation
failure
If the error occurs during the Demo
mode execution, verify that the proper
number of discs fill the slots.
In the Hyper(magazine)-Drive Demo, discs
must be in hyper-magazine slot 1 through
slot 16.
EF8 MTE
mecha NG Mechanism
adjustment
inaccuracy
Service is required Call Pioneer Service number.
E9A MTE
sensor NG
Disc detection
sensor trouble
Press the door switch to cancel the
operation. Use the Test mode
, Diag-
Robotics-Collectivity
to check disc
loading and unloading operations.
If an asterisk (*) appears in the display
window, continue with normal operations.
For other results, Service is required. Call
Pioneer Service number.
EA*
D#
connect
NG
Strap terminal
connector
(DR-R7181)
disconnected
EB*
D# setup
NG
Strap terminal
connector
(DR-R7181)
disconnected
EC* D# stop
NG
Strap terminal
connector
(DR-R7181)
disconnected
Open the rear door and verify that the
drive’s strap terminal and drive bay (Bay
1 through Bay 16) correspond to the
proper error code’s suffix (0 to F).
Check all drive connections.
If a drive’s strap terminal is loose or
disconnected, reseat the drive. If the strap
terminal is connected properly, remove the
drive and close the door to reinitialize the
system.
Motor or drive-
circuit trouble
Use the Test mode,
Diag-Robotics-
Individually-Clamper-Manual
, to attempt
to manually operate the suspected drive
clamper.
If the clamper remains inoperative, perform
the same check on other drives. If other
drive clampers are ok, replace defective
drive.
ED*
D#
damper
NG
Switch trouble Service is required Call Pioneer Service number.
P.I.B. # 260808
Page 5 June 19, 2001
EC Display Possible Cause Check Items Possible Solutions
Motor or drive-
circuit trouble Service is required Call Pioneer Service number.
EE0 hyper
timeover
Dislodged or
disconnected
connector
assembly
Service is required Call Pioneer Service number.
Motor or drive-
circuit trouble Service is required Call Pioneer Service number.
EE1 1-unit
timeover Dislodged or
disconnected
connector
assembly
Use the Test mode,
Diag-Robotics-
Individually-Clamper-Manual
, to attempt
to manually operate the suspected drive
clamper.
If the clamper remains inoperative, drive
clamper may be defective. Replace drive.
Motor or drive-
circuit trouble Service is required Call Pioneer Service number.
EE9 mail
timeover Dislodged or
disconnected
connector
assembly
Service is required Call Pioneer Service number.
Inaccurate data may be automatically
erased. After the initialization is
complete, use the System Administration
mode/Info submode, to check
Contents
.
If all Disc Detection information is listed as
Uncertain, repeat a
probe
using the Probe
submode.
Use the System Administration
mode/Info submode, to check the
Error
Log
.
If the error code is undefined,
simultaneously press and hold the ESC
and FUNCTION buttons for four seconds.
Follow the instruction shown in the display
window to clear the error log.
Use the System Administration
mode/Info submode, to check the
number of operations and the unit’s
running time.
If the numbers are abnormal,
simultaneously press and hold the ESC
and FUNCTION buttons for four seconds.
Follow the instruction shown in the display
window to reset the data.
EF1
EPROM
memory
NG Memory trouble
If the initialization fails continually
generating an error code such as EF8,
clear the memory with
All Erase
.
Move the cursor to
Info
on the first screen
of the Test mode. Simultaneously press
and hold the ESC and FUNCTION buttons
for four seconds. Follow the instruction
shown in the display window to restore the
memory. Initiate a Probe to finish the
procedure.
EF2 address
missing
Adjustment
inaccuracy Service is required Call Pioneer Service number.
P.I.B. # 260808
Page 6 June 19, 2001
EC Display Possible Cause Check Items Possible Solutions
Tray-position
sensor switch
trouble
Service is required Call Pioneer Service number.
EF9
EFA
mail
sensor NG Disc-sensor
switch trouble Service is required Call Pioneer Service number.
Warning Messages not handled as errors (Service is required):
Warning Message Check Items
Fan* stopped or locked Check the standard fan (Fan #1) and the backup fan (Fan #2).
Fan* connected NG Check the connection to the standard fan (Fan #1).
Hyper eject and insert Test the Hyper submode (under the System mode) functions properly (eject/insert). Verify
that the touch memory may be read after inserting a hyper magazine.
The solutions provided in this bulletin are usually effective in solving common problems. If service is required, please contact
your Pioneer Service representative at 800-421-1613
For function and operation, application solutions, upgrades, and further assistance with the DRM-7000 disc-library
system, please click the Service & Support tab (Business Product Support) on the Pioneer website:
www.pioneerelectronics.com or contact Pioneer Technical Support at 310/952-2111.
