Pitney Bowes Inc Postal Equipment Dm1000 Users Manual SV60951 Rev. B 04/09 DM Series Digital Mailing System Operator Guide

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Operator Guide

US English Version

DM1000

DM Series

™

Digital Mailing System

SV60951 Rev. B ©2009 Pitney Bowes Inc.

All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; how-

ever, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplica-

tion of our products.

Due to our continuing program of product improvement, equipment and material specifications as well

as performance features are subject to change without notice. Your postage meter may not have

some of the features described in this book.

AccuTrac, Ascent, DM1000, DM Series, E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY (WOW) Postage

By Phone, INVIEW and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney

Bowes Inc. ENERGY STAR® is a registered trademark of the United States Environmental Protection

Agency. All other trademarks are trademarks or registered trademarks of the respective owners.

Alerting Messages

Various messages are used throughout this guide to alert you to potentially hazardous or error caus-

ing conditions. These messages are as follows:

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pur-

suant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against

interference when the equipment is operated in a commercial environment. This equipment gener-

ates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with

the instruction manual, may cause interference to radio communications. Operation of this equip-

ment in a residential area is likely to cause interference, in which case the user will be required to cor-

rect the interference at his own expense.

Use only a shielded interface cable to operate this equipment with a scale or other peripheral device

WARNING! Alerts you to conditions or practices that could cause serious injury.

CAUTION: Alerts you to conditions or practices that could cause damage to the

equipment or to the material being run.

IMPORTANT: Alerts you to conditions or practices that could adversely affect equipment operation if

instructions are not followed exactly.

NOTE: Provides a comment or explanation of the associated topic.

CAUTION: Changes or modifications to this equipment not expressly

approved by the party responsible for compliance (Pitney Bowes) could void

the user’s authority to operate the equipment.

FCC Compliance of Modem

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.

On the bottom of the IntelliLink® Control Center is a label that contains, among other information, a

product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to

the telephone company.

This equipment is designed to be connected to a Facility Interface Code 02LS2 network with RJ11C

network interface.

A plug and jack used to connect this equipment to the premises wiring and telephone network must

comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant

telephone cord and modular plug is provided with this product. It is designed to be connected to a

compatible modular jack that is also compliant. See installation instructions for details.

The ringer equivalence number (REN) is used to determine the number of devices that may be con-

nected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing

in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five

(5.0). To be certain of the number of devices that may be connected to a line, as determined by the

total RENs, contact the local telephone company. The REN for this product is part of the product

identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without

a decimal point (for example 03 is a REN of 0.3).

If this IntelliLink® Control Center causes harm to the telephone network, the telephone company will

notify you in advance that temporary discontinuance of service may be required. But if advance

notice isn’t practical, the telephone company will notify you as soon as possible. Also, you will be

advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures

that could affect the operation of the equipment. If this happens the telephone company will provide

advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this IntelliLink® Control Center please contact the help desk for repair or

warranty information. Refer to the Pitney Bowes Contact Information List in this guide for the number

of the help desk. If the equipment is causing harm to the telephone network, the telephone company

may request that you disconnect the equipment until the problem is resolved. This equipment is not

intended to be repaired by the customer (user).

Connection to party-line service is subject to state tariffs. Contact the state public utility commission,

public service commission, or corporation commission for information.

If the installation site has specially wired alarm equipment connected to the telephone line, ensure the

installation of this IntelliLink® Control Center does not disable the alarm equipment. If you have

questions about what will disable alarm equipment, consult your telephone company or a qualified

installer.

Table of Contents

SV60951 Rev. B

Pitney Bowes Contact Information List

Chapter 1 - Read this First

Chapter 2 - Meet the DM Series™ Digital Mailing System

Chapter 3 - Mail in a Minute

Chapter 4 - Running Mail

Chapter 5 - Mailing System Setup

Chapter 6 - Adding Postage

Chapter 7 - Standard Accounting

Chapter 8 - Reports

Chapter 9 - Maintaining and Updating

Chapter 10 - Troubleshooting

Chapter 11 - Supplies and Options

Chapter 12 - Specifications

Appendix A - Glossary

Index

Pitney Bowes Contact Information List

SV60951 Rev. B

PB Web Sites • For frequently asked questions, go to:

http://www.pb.com

• To place requests for service or training, go to:

http://www.pb.com and click on My Account.

• To order PB supplies and accessories, go to:

http://www.pb.com and click on Online Store.

• To view and pay invoices online, go to:

http://www.pb.com and click on My Account.

• To view inventory, go to:

http://www.pb.com and click on My Account.

• To add postage to your Postage By Phone® Meter Payment System

account, go to:

http://www.pb.com and click on Add Postage to Your Meter.

Our Help Desk For direct questions, call: 1.800.522.0020. Customer Service Represen-

tatives are available Monday through Friday, 8AM - 8:00PM EST.

Postage By

Phone® System

To contact, call 1.800.243.7800

Pitney Bowes

Supplies

To order Pitney Bowes approved supplies, call our PB Supply Line™ at

1.800.243.7824.

1 • Read This First

SV60951 Rev. B

What’s in this Guide ............................................................................. 1-2

Other Information .................................................................................1-2

What You Need to Know......................................................................1-3

Safety Requirements............................................................................ 1-3

Important Information About Powering Off Your DM Series™ Digital

Mailing System..................................................................................... 1-6

1 • Read This First

1 - 2 SV60951 Rev. B

What’s in this

Guide Chapter 1 - Read this First contains important information about USPS

requirements and equipment and telephone safety precautions.

Chapter 2 - Meet the DM Series™ Digital Mailing System gives an over-

view of the mailing system and the location of each control and machine

feature. Please read this section carefully. It provides a foundation for the

instructions in later sections of this book.

Chapter 3 - Mail in a Minute explains the basics of running mail on your

system. By following these instructions, you will be able to run mail quickly.

Chapter 4 - Running Mail explains how to run mail in the different mail

modes as well as when to use the various options.

Chapter 5 - Mailing System Setup provides step-by-step instructions for

customizing your mailing system to suit your needs.

Chapter 6 - Adding Postage explains how to add postage funds to your

postage meter (Postal Security Device) using the Pitney Bowes Postage By

Phone® Meter Payment system.

Chapter 7 - Standard Accounting explains how to use the standard

Accounting feature to track postage.

Chapter 8 - Reports explains the different types of reports available and

how to print them.

Chapter 9 - Maintaining and Updating explains how to check the quality

of the meter stamp and how to take care of the moistener and tape feeder. It

also tells you how to add features and update postal rates and carriers.

Chapter 10 - Troubleshooting contains a list of problems you may encoun-

ter while using your mailing system.

Chapter 11 - Supplies and Options lists the supplies available for your

system and how to order them.

Chapter 12 - Specifications contains the specifications for the mailing sys-

tem and mailing materials.

Appendix A - Glossary defines mailing terms used throughout this opera-

tor guide.

Other 

Information

This section describes other sources of information available for the 

DM Series™ Digital Mailing System.

•Quick Reference Cards - Much of the information contained in the

Operator guide, such as how to set postage, process mail, or clear jams

is summarized in the Quick Reference Card Set. The cards are located

in a slot in the Stacker module of your system.

•Our Help Desk - For a list of the Pitney Bowes web sites, refer to the

Pitney Bowes Contact Information List located at the front of this guide.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 1- 3

What You Need

to Know

Since your postage meter (Postal Security Device) is licensed by the United

States Postal Service (USPS), you must follow a few basic requirements.

USPS



Requirements

• Mail must have the correct date and postage amount in the meter

stamp.

• Metered mail must bear the ZIP Code location of the post office where

the postage meter (Postal Security Device) is registered.

• If you move to another ZIP Code location, you must update the ZIP

Code. You can do this by calling Postage by Phone®.

• Each time you refill your postage meter (Postal Security Device) through

the modem or LAN, the Postage By Phone® Meter Payment System

computer automatically performs a postal inspection. If the postage

meter in your mailing machine has not detected a modem or LAN refill

transaction at certain intervals, the message “Inspection Required”

appears on the main screen of the IntelliLink® Control Center. (The sys-

tem will then prompt you to connect to Pitney Bowes and perform an

inspection.)

• The postage tape you use must meet USPS specifications.

Safety

Requirements

Read all instructions before you attempt to operate the machine. Use

the equipment only for its intended purpose.

• Use only Pitney Bowes approved supplies, in particular aerosol dusters.

Improper storage and use of aerosol dusters or flammable aerosol dust-

ers, can cause an explosive-like condition that could result in a personal

injury and/or property damage. Never use aerosol dusters labeled flam-

mable and always read instructions and safety precautions on the

duster container label.

• Use the power cord supplied with the machine and plug it into a properly

grounded wall outlet located near the machine and easily accessible.

Failure to properly ground the machine can result in severe personal

injury and/or fire.

• The power cord wall plug is the primary means of disconnecting the

machine from the AC supply.

• Do not remove the power cord's ground pin and do not use a ground

adapter.

• Make sure the area in front of the power outlet is free of obstruction.

• DO NOT route the power cord over sharp edges or trap it between

pieces of furniture. Make sure there is no strain on it.

• To reduce the risk of fire or electrical shock, DO NOT attempt to remove

covers or disassemble the equipment. The housing encloses hazardous

parts. If any components are dropped or otherwise damaged, report

such damage to your Pitney Bowes customer service representative.

• Keep fingers, long hair, jewelry, neck ties, and loose clothing away from

moving parts at all times.

• When removing jammed material, avoid using too much force to prevent

personal injury and damaging equipment.

• To prevent overheating do not cover system vent openings.

WARNING! Follow normal safety precautions for all office equip-

ment whenever using your mailing system.

1 • Read This First

1 - 4 SV60951 Rev. B

• When lifting covers, wait for all parts to stop moving before placing

hands near feeder path or printer.

• Do not remove covers as they enclose hazardous parts that should only

be accessed by a Pitney Bowes Service Representative.

• Use only Pitney Bowes approved supplies, e.g., inks, tapes, and clean-

ers. Call the Pitney Bowes Supply Line™ listed in the Pitney Bowes

Contact Information List at the front of this guide.

• Always follow the specific occupational safety and health standards pre-

scribed for your workplace.

If you use an AC adapter to power the meter when it is off the mailing

machine base:

• Use only the AC adapter designed specifically for the IntelliLink® Con-

trol Center. Third-party AC adapters may damage the IntelliLink® Con-

trol Center.

• To protect against electrical shock, plug the AC adapter into a properly

grounded power outlet.

• Do not route the AC adapter cable over sharp edges or trap between

furniture.

The IntelliLink® Control Center and its built-in postage meter (Postal Secu-

rity Device) connect directly to analog telephone lines. For your protection

we urge you to follow basic safety precautions to reduce the risk of fire,

electric shock and injury to persons, as well as the following:

• Never connect telephone wiring during a lightning storm.

• Disconnect the meter telephone line during a lightning storm.

• Avoid using a telephone or equipment that connects to a telephone line

during an electrical storm; there may be a remote risk of electrical shock

from lightning.

• Never install telephone jacks in wet locations.

• Do not use this product near water, for example, near a bath tub, wash

bowl, kitchen sink or laundry tub, in a wet basement or near a swimming

pool.

• Never touch non-insulated telephone wires or terminals unless the tele-

phone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Do not use the telephone or equipment connected to the telephone line

in the vicinity of a gas leak

NOTE: Your mailing system requires annual cleaning by a Pitney Bowes

service representative. For continued safe operation, contact your local Pit-

ney Bowes office for a scheduled cleaning

CAUTION: In case of an ink spill, leaking ink or excessive ink

accumulation, immediately power down and disconnect the

power cord from the wall plug and call your local Pitney

Bowes office for a cleaning.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 1- 5

• Do not connect your postage meter (Postal Security Device) to a digital

phone line. The device’s built-in modem is designed to work with an

analog phone line only. (Your fax machine is usually connected to an

analog phone line.) If you do not know if your line is digital, call your

phone provider for verification.

• Disconnect the telephone cord from the wall before removing the 

IntelliLink® Control Center.

U7PS Power

Stacker

• Use only Pitney Bowes approved supplies, in particular aerosol dusters.

Improper storage and use of aerosol dusters or flammable aerosol dust-

ers, can cause an explosive-like condition that could result in a personal

injury and/or property damage. Never use aerosol dusters labeled flam-

mable and always read instructions and safety precautions on the

duster container label.

• To obtain Pitney Bowes supplies, please contact our Pitney Bowes Sup-

ply Line™. Material Safety Data Sheets can be obtained on the web or

from our Pitney Bowes Supply Line™. Refer to the Pitney Bowes Con-

tact Information List at the front of this guide for phone numbers and

web site information.

• Use the power cord supplied with the machine and plug it into a properly

grounded wall outlet located near the machine and easily accessible.

Failure to properly ground the machine can result in severe personal

injury and/or fire.

• Avoid touching moving parts or materials while the machine is in use.

Keep hands, loose clothing, jewelry and long hair away from all moving

parts.

• Do not remove covers. Covers enclose hazardous parts that should only

be accessed by properly trained service personnel. Immediately report

to Pitney Bowes Service any damaged or non-functioning components

that renders the unit unsafe.

• Place the unit in an accessible location to allow for proper venting of the

equipment and to facilitate servicing.

• The power cord wall plug is the primary means of disconnecting the

machine from the AC supply.

• Do not use an adapter plug on the line cord or wall outlet.

• Do not remove the ground pin from the line cord.

• Avoid using wall outlets that are controlled by wall switches, or shared

with other equipment.

• Do not route the power cord over sharp edges or trapped between furni-

ture.

• Ensure there is no strain on the power cord where it becomes jammed

between the equipment, walls or furniture.

CAUTION: To reduce the risk of fire, use only the 26 AWG

telecommunication line cord supplied separately.

WARNING! Follow normal safety precautions for all office equip-

ment whenever using the Power Stacker.

1 • Read This First

1 - 6 SV60951 Rev. B

• Be certain the area in front of the wall receptacle into which the machine

is plugged is free from obstruction.

• To prevent overheating, do not cover the vent openings.

• Read all instructions before attempting to operate the equipment.

• Use this equipment only for its intended purpose.

If your stacker has an AC adapter to power the stacker:

• Use only the AC adapter designed specifically for the stacker and

shown in Chapter 11, Supplies and Options. Third-party AC adapters

may damage the stacker.

• To protect against electrical shock, plug the AC adapter power cord into

a properly grounded wall outlet.

Do not route the AC adapter cable over sharp edges or trap it between

furniture.

Your DM Series™ Digital Mailing System is designed to remain powered on

at all times. This is necessary so that the printer station can perform the

required maintenance it needs to maintain peak performance.

Your DM Series™ System has a power switch (for the location, refer to

Chapter 2, page 2-6) so that you can properly remove power to the system.

If you need to power off your system, you must use the power switch. When

you power off the system, the system immediately moves the printhead

back to the capping station to keep the printhead from drying out.

Powering off your system by any other means, such as a wall switch, a

power strip, or unplugging from a wall outlet, will result in higher than normal

ink consumption and could damage your mailing system.

NOTE: Always follow the specific occupational safety and health standards

for your workplace.

Important Information About Powering Off

Your DM Series™ Digital Mailing System

NO NONO

YES

OFF

ON

2 • Meet the DM1000™ Digital Mailing System

SV60951 Rev. B

Introducing the DM Series™ Mailing System.......................................2-2

Features and Benefits ..........................................................................2-2

Parts of the Mailing System..................................................................2-5

2 • Meet the DM1000™ Digital Mailing System

2 - 2 SV60951 Rev. B

Introducing the

DM Series™

Mailing System

The DM Series™ Digital Mailing System is an easy-to-use digital mailing

system you can tailor to satisfy the unique requirements of your organiza-

tion. This system:

• Automatically feeds a stack of mixed mail envelopes.

• Weighs envelopes, flats and packages (up to 1lb.)

• Moistens and seals the envelopes with flaps open or closed.

• Imprints the correct postage amount.

• Stacks the finished mail.

Features and

Benefits

The following section provides a summary of the main features and bene-

fits of the DM Series™ Digital Mailing System.

ENERGY STAR®

Compliance

As an ENERGY STAR Partner, Pitney Bowes has determined

that the DM Series™ mailing systems meet ENERGY STAR

guidelines for energy efficiency. They automatically enter a low

power state called the "sleep mode" if not used for a preset

interval of time. This keeps energy consumption low, while

maintaining the high state of readiness you expect from Pitney Bowes mail-

ing equipment.

ENERGY STAR qualified office and imaging products use as much as 60%

less electricity than standard equipment. And using less energy keeps util-

ity costs down. Over the next five years, these products will save Ameri-

cans more than 5 billion dollars.

The ENERGY STAR program is another example of how Pitney Bowes is

good for the environment and smart for business.

Postage Security

Device

Your mailing system is equipped with a Postal Security Device (PSD) that

incorporates the latest technology approved by the United States Postal

Service to secure funds. This technology eliminates the need to perform

physical inspections of your postal security device. The PSD contains the

funds and performs all calculations necessary to print meter stamps that

comply with current USPS standards. The PSD is located in your mailing

system's IntelliLink® Control Center.

Easy-to-Use

IntelliLink®

Control Center

The IntelliLink® Control Center is mounted on the top of your mailing sys-

tem and features a large easy-to-read graphic display, function keys and

alpha and numeric keypads. A series of messages and options appear in

the display to prompt you through all of the setup and mailing operations.

You use the function keys and keypads to respond to the system prompts

and select your options.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 2 - 3

Variety of

Communications

Options

Your DM Series™ Digital Mailing System comes with communications ports

for data communications with Pitney Bowes support services and for inter-

facing to external devices such as a personal computer, an optional scale,

or other peripherals.

An internal modem with an external interface to analog telephone lines

allows data communications with Pitney Bowes support services as well as

external mail/parcel carriers.

Communications with Pitney Bowes provides the following benefits:

• Postage By Phone® Meter Payment System refills

• Remote postage inspections

• USPS Confirmation Services (Delivery Confirmation, Signature Confir-

mation, and electronic filing of Certified Mail)

• Ability to download graphic images (ads, inscriptions, and permits)

• Ability to download rate change and software updates

Ability to Use

Other Pitney

Bowes

Equipment

You can use the following Pitney Bowes equipment with your mailing sys-

tem:

U7PS Power Stacker.

This provides a larger area for stacking imprinted envelopes. (Optional.)

Mail Machine Interface

The Mail Machine Interface (MMI) enables communication between

DI900™/DI950™ FastPac® Inserting Systems and the DM Series™ Mail-

ing System via a USB connection.

The DI900™/DI950™ sends start and stop signals to the mailing system,

and the mailing system can send error messages back to the inserter to

stop feeding.

• If the mailing system is overcome with mail, it can pause the inserter to

prevent it from producing any additional mail pieces, process the mail

pieces on the feeder, then signal the inserter to resume once it has

caught up.

• When the mailing system is in maintenance mode, it will pause the

inserter, then signal the inserter to resume once maintenance is com-

plete.

• If you want to operate the mailing system in standalone mode, press

the Stop key on the IntelliLink® Control Center. The DI900™/DI950™

inserter will finish creating any mail pieces in process. Press Start (at

the mailing system) to finish processing any pieces of mail on the

feeder. Then, refer to your the operating guide for you mailing system

for instructions on processing mail.

Contact your Pitney Bowes Account Representative for more information.

NOTE: Once you have completed processing mail in standalone mode,

press the Stop key. To resume using the MMI Interface, start creating mail

pieces at the DI900™/DI950™ inserter.

2 • Meet the DM1000™ Digital Mailing System

2 - 4 SV60951 Rev. B

Accounting and

Reporting INVIEW™ Accounting

INVIEW™ Accounting and reporting allows you to store postage costs for

300 accounts. You can run reports on single or multiple accounts and limit

access to the accounts by password protecting them. For more information

on the INVIEW™ accounting package, refer to INVIEW™ Accounting



Operator Guide, SV62233.

Budget Manager

You can also acquire the enhanced accounting package, Budget Manager.

Budget Manager allows you to create more accounts with higher levels of

detail. For more information on Budget Manager, refer to Budget Manager



Operator Guide, SV60957.

Business Manager

You can connect your DM Series™ system directly to a Business Manager

host PC and control all of your accounts, operators and postal transaction

data through the Business Manager Administration module. For more infor-

mation on Business Manager, refer to the help within the Business Man-

ager application.

Advertisements

and Inscriptions

Ads and inscriptions are messages you can include in the meter stamp. A

number of standard advertisements and inscriptions are included with your

mailing system. You can order customized ads and inscriptions by calling

the Pitney Bowes Supply Line™ (refer to the Pitney Bowes Contact Infor-

mation List at the front of this guide for the phone number). For information

on ordering ads and inscriptions, refer to Chapter 11, Supplies and Options

in this guide.

When you order additional advertisements or inscriptions you receive an

art card which you insert into a slot on the side of the IntelliLink® Control

Center. Once installed, you can select an advertisement or inscription when

you run mail.

Shape Based

Rating

Shape based rates are USPS® rates that are based on the

weight and dimensions (thickness, length, width) of the mail

piece. All new DM Series™ mailing systems have been

updated to support this rating structure.

Optional Permits You can print a permit on a piece of mail instead of a meter stamp. A permit

is a postal mark containing a permit number that provides you with special

processing or discount rates. You get the permit(s) from the US Post Office

and the permit artwork from Pitney Bowes. For information on ordering per-

mits, refer to Chapter 11, Supplies and Options in this guide.

COMPLIANTCOMPLIANT

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DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 2 - 5

Parts of the

Mailing System

This section describes the parts of your DM1000™ mailing system and

includes:

• The Mailing System Exterior

• The Mailing System Interior

• The IntelliLink® Control Center

• The Main Screen

Mailing System

Exterior

Refer to the diagram for the location of each component.

IntelliLink® Control Center - This contains the screen and key-

pad for communicating with the mailing machine and the built-in

postage meter (Postal Security Device).

Main Cover - Protect moving parts and prevent foreign objects

from entering the machine. The feed cover protects the feeder.

Wet/Dry Tape Lever - Move this lever down for dry tapes or

pressure-sensitive tapes; move it up to wet gummed tapes.

Stacker (not shown) - This is where mail is deposited after the

postage is applied to the piece of mail. It is located on the right

side of the machine. It may be a drop stacker, or an optional

U7PS Power Stacker.

Flats Guide - Keeps flats aligned while feeding.

Feed Rollers - Rollers that move the mail on the transport deck

into the feeder.

On/Off switch - Turns the mailing system on and off. This is

located on the lower left side of the feed deck.

Feed Deck - This is where you load the mail.

1

2

3

4

5

6

7

8

2 • Meet the DM1000™ Digital Mailing System

2 - 6 SV60951 Rev. B

The Digital Mailing System Exterior

12

see inset

3

3

4

5

6

7

8

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 2 - 7

Mailing System

Interior

Rfer to the diagram for the location of each component.

Roll tape - The tape supply is located here. Print meter stamps

on tape for pieces of mail that cannot go through the system. You

can also print reports on tape.

Printer and Ink Cartridge - Produces the meter stamp on the

mail piece or tape.

Transport Jam Lever - Lift this to clear jams on the transport

section of the feed deck.

Feeder Jam Release Lever - Lift this to clear jams in the feeder

section of the feed deck.

Light Mail/Postcard Selection Knob - Applies pressure to

envelopes to ensure proper sealing.

Thickness Adjustment Knob - Use this to adjust for the thick-

ness of the envelopes.

E-Z Seal® Sealing Solution Moistener Bottles - Hold the E-Z

Seal® Sealing Solution used to seal mail and tapes.

External Device Ports - Use these ports to connect to external

devices like a power stacker.

1

2

3

4

5

6

7

8

2 • Meet the DM1000™ Digital Mailing System

2 - 8 SV60951 Rev. B

The Digital Mailing System Interior

12

4

6

7

8

(see inset)

53

USB Ports (USB network adapter

can be plugged in here)

Power

Stacker Port

Serial Port

USB Network Adapter

and LAN Cable

7

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 2 - 9

The IntelliLink®

Control Center

This section describes all of the function keys on the IntelliLink Control

Center, the control center Main Screen, and the connectors on the back of

the control center used to connect it to the AC adapter and to internal and

external phone lines.

Function Keys

Five Screen Keys - The five keys directly to the left of the display

screen allow you to select options displayed on the screen.

Lock Button - Locks the IntelliLink® Control Center.

Normal Preset Key - Returns you to the most commonly used set-

ting.

Mode Key - Press to choose from a variety of mail processing

modes.

Class Key - Enables you to select the correct class for your mailing

(e.g., First Class, Priority, Media mail).

Seal Key - Allows you to moisten and seal envelopes, with or with-

out applying postage. You can also choose not to seal the enve-

lopes at all. You can also choose not to seal the envelopes at all,

adjust the wetness, or prime the moistener.

Accounts Key - Press to set up and edit accounts.

Custom Preset Key - Use this to choose frequently-used system

key settings for running different jobs

Menu Key - Press to view the following settings and options:

• Meter Stamp Options

•Set Up

• Zero Scale

• Maintenance

• Turn Features On

• Confirmation Services

• Adjust Display Contrast

Funds Key - Press to view the following settings and options:

• Funds Available (in postage meter)

• Funds Used

• Total Pieces (of mail processed by your mail system)

Reports Key - Offers a selection of different types of reports to run.

Help Key - Gives detailed information about a screen you are view-

ing.

Numeric Keys - Press numbered keys to enter postage amounts

and weight. You can also use these keys to select numbered

options appearing in the display.

Enter Key - Press to enter the information you have selected for

the mailing system.

Arrow Keys - Moves you to new menus, or scrolls menus and

selects options.

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

2 • Meet the DM1000™ Digital Mailing System

2 - 10 SV60951 Rev. B

Start Key - Begins processing mail with the options you have

selected.

Tape Key - Allows you to print postage tapes for packages or

pieces of mail that are outside the limits specified for mailing materi-

als. See Specifications in Chapter 12 of this guide for details.

Stop Key - Ends a mail or tape processing job in progress.

Clear Key - Clears an entry, or takes you back one screen.

Alpha Keyboard - Use to enter accounts and other setup informa-

tion. This keyboard is under a cover that opens for access.

16

17

18

19

20

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 2 - 11

The Main Screen

The content of the main screen depends upon the current mode of the

machine. Main screens are the only screens that contain a meter stamp

replica area and a main status area.

The main screen enters a sleep mode after a certain period of inactivity.

Pressing any key wakes up the system and shows the last screen on the

display, or the one corresponding to the Normal Preset settings (refer to

Define Presets in Chapter 5 in this guide for more information).

Advertisement Display - The optional message to be printed on

the envelopes or tape (if selected).

Account - The optional account number or name charged with

postage.

Class - The class you selected for the piece of mail.

Main Status Area - Important information such as warnings or help

or navigation tips. For example, if you select a class, a message

appears in this area.

Weight Display Area - The weight of the piece of mail.

Mode - The mode in which the piece of mail will be processed, or

what the next required action will be.

Meter Stamp - The official USPS indicia printed on the envelope or

tape.

Batch Count - The number of pieces of mail run in a job.

1

2

3

4

5

6

7

8

2 • Meet the DM1000™ Digital Mailing System

2 - 12 SV60951 Rev. B

Connectors on the Back of the IntelliLink® Control Center

•Internal Analog Phone Line Connector - The IntelliLink® Control

Center has an internal analog modem and can connect directly to an

analog phone line. The term analog phone line refers to a RJ11C or

RJ11W compatible (single line) telephone wall plug typically used for a

residential phone or facsimile hookup.

•IntelliLink® Control Center AC Adapter Receptacle - The receptacle

for the AC adapter is located on the back of the IntelliLink® Control

Center. If you need to remove the control center from the mailing sys-

tem base and move it to an analog telephone line, you plug the AC

adapter into this receptacle. When the control center is connected to

the mailing system base, access to the AC adapter is blocked as indi-

cated by the dotted line in the picture below.

Internal Analog Phone

Line Connector

Use this to connect

directly to an analog

phone line

IntelliLink® Control Center installed on a DM1000™ Digital Mailing System base.

Dotted line indicates AC Adapter Receptacle is covered by base

3 • Mail in a Minute

SV60951 Rev. B

Mail in a Minute.................................................................................... 3-2

Preparing Your Mail.............................................................................. 3-2

Running the Mail ..................................................................................3-3

Printing Postage Tapes ........................................................................3-4

3 • Mail in a Minute

3-2 SV60951 Rev. B

Mail in a Minute This chapter explains how to use the “Key In Postage” mode. It’s the quick-

est and easiest way to run a piece of mail or print a postage tape.

For instructions on other available modes for running your mail, refer to

Determining the Correct Postage Mode section in Chapter 4 in this guide.

For tips on feeling light weight or bulky pieces of mail, flats and postcards,

or any mail that is easily damaged, refer the Tips on Feeding Mail section in

Chapter 4 in this guide.

Preparing Your

Mail

1. Remove any onion skin/airmail type envelopes, Tyvek® envelopes,

envelopes that are thicker than 5/8” or any pieces of mail that are out-

side the limits specified for mailing materials - see Specifications in

Chapter 12 of this guide for details. Print the postage for this type of

mail on tape.

2. Sort the mail by envelope size and weight. If you are using the account-

ing feature, sort by account as well.

3. Shingle the envelopes so they

are slanted slightly to the left

as shown in the picture shown

below. 















4. Place the stack of mail on the feed deck shown in the picture below.

• Place the envelopes with the flaps down and against the rear wall.

• Make sure the envelopes are pushed far enough so that they cover

the feed sensor on the rear wall. 

Use this mode if:

• You know the postage amount.

• All envelopes are the same size.

• You are printing postage on postcards.

Envelopes shingled to the left

Feed

Sensor

Flats Guide

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 3-3

5. Use the thickness adjustment

knob to adjust for envelope

thickness.

• For thicker pieces of mail 

(3/8” to 5/8”), or mail contain-

ing several inserts, use the

thick mail setting. For most

mail under 3/8", use the nor-

mal mail settings.

• For large stacks of thin mail,

such as single inserts or post

cards, the thin mail setting

may be needed for better

performance. Refer to the

figure on the right.

To pick a setting, turn the knob to

the arrow located on the feed

cover.

6. Make sure you have sufficient funds in your postage meter. If the mes-

sage “Low Funds” appears on the screen, make sure you can complete

the mail run with the funds you have. If you do not have enough funds,

see Chapter 6, Adding Postage in this guide.

Running the

Mail

1. Press the Mode key on the IntelliLink® Control Center.

2. Select Key In Postage.

3. Key in the correct postage value using the numeric keys on the control

center, then press Enter.

4. Place the piece of mail on the feed deck and press the Start key.

Normal Mail Setting

Thick Mail

Setting

Thin Mail

Setting

3 • Mail in a Minute

3-4 SV60951 Rev. B

Printing

Postage Tapes

Print postage tapes for:

• Packages

• Onion skin/airmail type envelopes

• Tyvek® envelopes

• Envelopes that are thicker than 3/4”

• Any pieces of mail that are outside the limits specified for mailing mate-

rials - see Specifications, Mailing Materials in Chapter 12 of this guide

for details.

To use this feature you must know the amount of postage you want to print.

You can easily determine this using a scale.

To print a postage tape:

1. Press the Mode key on the IntelliLink® Control Center.

2. Select Key In Postage.

3. When the “Ready “ screen appears, use the numeric keypad to enter in

the postage amount.

4. Press Enter to confirm the postage amount.

5. Locate the tape exit on the right side of the machine.

6. Move the “wet/dry” tape lever

• down for dry tapes or pressure-sensitive tapes,

• up for wetting gummed tapes.

7. Press the Tape key to print one tape. To print multiple tapes:

• Enter the number of tapes you want to print using the number keys.

• Press the Tape key.

8. The mailing system ejects dry tapes until the number you entered is

reached. The machine won’t print another wet tape until you remove

the previous one. This prevents tapes from sticking to each other.

9. Remove tapes from the tape exit on the right side of the machine.

CAUTION: Use only fresh rolls of Pitney Bowes tape to avoid

distortion or jams in the mechanism and possible loss of post-

age.

NOTE: The machine ejects dry tapes until the number you entered is reached.

The machine will not print another wet tape until you remove the previous one.

This prevents tapes from sticking to each other.

Dry Tape

Setting

Wet Tape

Setting

4 • Running Mail

SV60951 Rev. B

Navigating Hints................................................................................... 4-2

Applying Postage and Running Mail ....................................................4-3

Determining the Correct Postage Mode...............................................4-4

Preparing Your Mail.............................................................................. 4-6

Selecting the Postage Mode and Running the Mail ........................... 4-10

Selecting or Deselecting an Account .................................................4-16

Selecting the Class, Carrier, Special Services or Options .................4-18

Selecting the Meter Stamp Options.................................................... 4-20

Using Electronic Confirmation Services.............................................4-22

Adding Postage or Changing the Date............................................... 4-33

Clearing the Batch Count...................................................................4-34

4 • Running Mail

4-2 SV60951 Rev. B

Navigating

Hints

• The maximum number of options displayed is 5. To view more options,

press the down arrow key.

• You can select a numbered option either by pressing the screen key

next to the option, or by pressing the corresponding number on the key-

board and then pressing the Enter key.

• To go back one screen or more, clear an entry, or return to the “Ready”

screen, press the Clear key. Pressing the left arrow key returns you to

the main screen.

• Other selection or navigation or help information appears at the bottom

of the screen. Also, check for messages next to the arrow keys on the

bottom right side of the screen.

Select Mode

 1. Key in Postage

 2. WOW - Weigh on the Way

 3. Weigh First Piece

 4. Differential Weighing

 5. Attached Scale





Home

Screen

Options

Arrow Keys

and Help

Information

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-3

Applying

Postage and

Running Mail

To apply postage and run mail on the DM1000™ mailing system, follow the

procedures listed here.

You must follow procedures 1 and 2 before you run mail through the sys-

tem and apply postage. If you are using Accounting, you must also follow

procedure 4.

Follow the other procedures listed here as needed.

For details on each procedure, refer to the section number listed here.

Determining the Correct Postage Mode. Deciding the appropriate mode for

your specific mail run.

Preparing Your Mail. Getting your mail ready for the Digital Mailing System.

Selecting the Postage Mode and Running Mail. Choosing the mode for

running your mail and tapes.

Selecting or Deselecting an Account. Refer to this section if your system

uses accounting.

Selecting the Class, Carrier, Special Services or Options. Refer to this

section if you need to specify a class or select a special service.

Selecting Meter Stamp Options. This section describes how to change the

elements printed on your piece of mail.

Using Electronic Confirmation Services. This section tells you how to use

preprinted barcode labels provided by Pitney Bowes to electronically process

and submit records for USPS® Confirmation Services to the Pitney Bowes

Data Center.

Adding Postage or Changing the Date. This sections tells you how to add

more postage or change the date of your postage.

Clearing the Batch Count. Refer to this section if you want to clear or reset

the number of pieces of mail processed by your system.

1

2

3

4

5

6

7

8

9

4 • Running Mail

4-4 SV60951 Rev. B

Determining

the Correct

Postage

Mode

Feeding Mail or Printing Tape?

1. If your mail requires no application of postage, see Chart C on the fol-

lowing page to choose your mode.

2. If your mail requires postage, you must determine if you can print

directly on your mail. You can feed mail if your pieces of mail are:

• under 5/8in. (15.9mm) thick.

• over 3.5 in. x 5 in. or under 13 in. x 15 in.

• under 1.0 lbs (16 oz.).

• not too thin (such as fliers, or Tyvek® envelopes) or too fragile

(such as air mail and onion skin envelopes) to pass through the

feeder.

• Meet the other requirements for mail feeding listed in Chapter 12,

Specifications in this guide.

3. If your mail meets the above requirements, select the appropriate mode

from Chart A below.

4. If your mail does NOT meet the requirements for direct printing, you

MUST print a postage tape. Select the applicable postage mode from

Chart B on the following page.

1

Chart A - Printing on Mail

If: Then use this mode:

You know the amount of postage needed for

your piece of mail. Key In Postage

You do not know the weight of your piece of

mail. Attached Scale

The pieces of mail are different weights but fall

within the guidelines listed above and in the

Specifications in Chapter 12 in this guide.

WOW® - Weigh-On-The-

Way®

All pieces of mail are identical. Weight First Piece (only avail-

able with WOW®)

Your pieces of mail vary in types, sizes, and/or

weights. Differential Weighing

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-5

Chart B - Postage Tape Mode

If: Then use this mode:

You know the amount of postage needed for

your piece of mail. Key In Postage

You do not know the weight of your piece of

mail. Attached Scale

You have several pieces of mail and do not

know their postage

Attached Scale - AutoTape

(An option you may be able to

purchase. Not available on all

systems.)

You know the weight.

Manual Weight Entry (An

option you may be able to pur-

chase. Not available on all

systems.)

Your pieces of mail vary in types, sizes and/or

weights. Differential Weighing

Chart C - Mail Modes with NO Postage

If: Then use this mode:

You only want to seal the envelope and do

NOT want to apply postage. Seal Only (No Printing)

You want to print the date or time on incoming

mail for record keeping.

Time and Date Stamp (An

option you may be able to pur-

chase. Not available on all

systems.)

Chart D - Permit Mail

If: Then use this mode:

Your mail requires a permit.

Print Permit (An option you

may be able to purchase that

requires a separate 

IntelliLink® Control Center.

Not available on all systems.)

4 • Running Mail

4-6 SV60951 Rev. B

Preparing

Your Mail

If you intend to run pieces of mail through your system, read About Run-

ning Mail below. If you are going to print postage tapes, read About Printing

Postage Tapes in this section.

Then, proceed to instructions for selecting the mode and running the job.

Refer to Chapter 12, Specifications in this guide to make sure your mail is

compatible with your mailing system. For tips on feeding light weight or

bulky pieces of mail, flats and postcards, or any mail that is easily dam-

aged, refer to “Tips on Feeding Mail” in this section.

About Running

Mail

•

1. Sort the mail by envelope size. If you are using the accounting feature,

sort by account as well.

2. Shingle the envelopes

so they are slanted

slightly to the left as

shown in the picture

on the right. 

















3. Place the stack of mail on the feed deck shown in the picture below.

• Place the envelopes with the flaps down and against the rear wall.

• Make sure the envelopes are pushed far enough so that they cover

the feed sensor on the rear wall.

2

Envelopes shingled to the left

Feed

Sensor

Flats Guide

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-7

4. Use the thickness adjustment

knob to adjust for envelope

thickness.

• For thicker pieces of mail 

(3/8” to 5/8”), or mail contain-

ing several inserts, use the

thick mail setting. For most

mail under 3/8", use the nor-

mal mail settings.

• For large stacks of thin mail,

such as single inserts or post

cards, the thin mail setting

may be needed for better

performance. Refer to the

figure on the right.

5. To pick a setting, turn the knob to the arrow located on the feed cover.

Make sure you have sufficient funds in your postage meter. If the mes-

sage “Low Funds” appears on the screen, make sure you can complete

the mail run with the funds you have. If you do not have enough funds,

see Chapter 6, Adding Postage in this guide.

Normal Mail Setting

Thick Mail

Setting

Thin Mail

Setting

4 • Running Mail

4-8 SV60951 Rev. B

Tips on Feeding

Mail

•Presealed Envelopes: If you are using presealed envelopes, make

sure you press the Seal key on the IntelliLink® Control Center and

select Sealer off or the envelopes will jam.

•Pieces of mail that are 5/8" thick: If you are running pieces of mail

that are each 5/8” thick, you must run them one piece at a time. Do not

stack them on the feed deck and attempt to feed them automatically -

they will jam.

•Puffy mail: Be sure to compress all "puffy" mail before placing it on the

feed deck.

•Portrait flats or light, easily damaged mail: You may want to reduce

the speed at which the pieces of mail travel through the machine. To do

this, press the Mode key, then press the right arrow key (speed) to

change between normal and reduced speed.

•Any mail with the flap on the opposite side: For mail where the indi-

cia is located on the side opposite of the flap (the flap is on the bottom

of the mail piece), make sure the mail is completely sealed before pro-

cessing the mail in the WOW® mode as shown below.

•Postcards: You may want to process postcards using the reduced

speed mode. Remember to use the Key in Postage mode for postcards

if this is where you want the

indicia ...

make sure the mail is completely

sealed when

you feed

Flap face-down

and sealed

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-9

About Printing

Postage Tapes

Print postage tapes for:

• Packages

• Onion skin/airmail type envelopes

• Tyvek® envelopes

• Envelopes that are thicker than 5/8”

• Any pieces of mail that are outside the limits specified for mailing mate-

rials - see Chapter 12, Specifications in this guide for details.

You can request up to 100 tapes at a time. The tapes exit into the stacker.

The mailing system is designed to use a special pressure sensitive adhe-

sive tape made exclusively for it.

• To print one tape, you simply press the Tape key instead of placing mail

on the feed deck.

• To print more than one tape, use the numeric keys to type in the num-

ber of tapes you want, then press the Tape key. The tapes exit into the

stacker on the right side of the mailing system.

CAUTION: Use only fresh rolls of Pitney Bowes® tape to avoid

distortion or jams in the mechanism and possible loss of postage.

NOTE: Do not lift any of the covers on the mailing system while the tape is

printing or the system will stop printing, cut and eject the tape.

4 • Running Mail

4-10 SV60951 Rev. B

Selecting

the Postage

Mode and

Running the

Mail

Once you decide the appropriate mode for

running your mail job, you select the mode

on your mailing system. To access the

modes, press the Mode key on the 

IntelliLink® Control Center.

The names of the modes as they appear on

the screen are shown in the menu on the

right.

Depending on your model number, you

may have all or only some of these options.

For a detailed description of each mode,

refer to the specific mode topic in this sec-

tion. Follow the steps for your mode

exactly.

While your mailing system processes the mail, the screen:

• Displays the status of the current job.

• Instructs you, if necessary, to insert an envelope or to reboot your sys-

tem (or displays an error message).

• Keeps a running count of processed mail.

• Displays errors, at which point the machine stops immediately.

Mode Selection:

Reduced Speed

Reduced Speed Mode provides "Normal" or "Reduced" speed mode for

mail that requires extra care during processing. This option can be saved in

a custom preset.

To use this mode:

1. Press the Mode key.

2. Press the right arrow key to toggle between "Normal" and "Reduced"

speed. The current speed appears on the bottom left corner of the

screen.

Reduced Speed Mode will remain active unless it is changed by the opera-

tor, or the system defaults to ‘Normal’ as part of the Normal Preset.

3

Select Mode

 Reduced Speed

 Key in Postage

 WOW - Weigh on the Way

 Weigh First Piece

 Differential Weighing

 Manual Weight Entry

 Attached Scale

 Seal Menu

 Time and Date Stamping

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-11

Mode Selection:

Key in Postage

Use this mode if you know what the correct amount of postage is for your

mail and you intend to apply this postage to each piece.

1. Press the Mode key.

2. Select Key In Postage.

3. Key in the correct postage value using the numeric keys on the 

IntelliLink® Control Center, then press the Enter key.

4. If you are done, place the mail on the feed deck and press the Start

key, otherwise go to step 4.

5. If you want to change the date, add or change an advertisement or

inscription, press the Menu key and select Meter Stamp Options. For

more information, refer to “Selecting the Meter Stamp Options” in this

chapter.

6. When finished, place the stack of mail or piece of mail on the feed deck

and press the Start key.

7. If you are using the optional Power Stacker, we recommend you

remove your mail in manageable stacks and not allow the deck to fill

completely. The system will halt the stacker if it is filled to its maximum

capacity.

Mode Selection:

WOW® - Weigh-

On-The-Way®

The WOW® feature increases your productivity by weighing the piece of

mail and applying the correct postage as it travels through the mailing

machine.

To run mail in the WOW® mode:

1. Press the Mode key.

2. Select WOW - Weigh on the Way.

3. Press the Class key and select the class. For more information, refer to

“Selecting the Class, Carrier, Special Services or Options” in this chap-

ter.

4. Press the Seal key and select your sealing option.

5. Place the stack of mail on the feed deck.

6. Press the Start key.

7. If you are using the optional Power Stacker, we recommend you

remove your mail in manageable stacks and not allow the deck to fill

completely. The system will halt the stacker if it is filled to its maximum

capacity.

WARNING! Do not lean on or disturb the system while it is process-

ing mail in this mode. It will affect the amount of postage applied to

the mail piece.

4 • Running Mail

4-12 SV60951 Rev. B

Mode Selection:

Weigh First Piece

This feature is available only on systems that have the optional 

Weigh-On-The-Way® (WOW®) module installed.

In this mode, the machine weighs the first mail piece and processes the

remaining mail at the same postage rate.

To run mail in this mode:

1. Press the Mode key.

2. Select Weigh First Piece.

3. Press the Class key and select the class. For more information, refer to

Selecting the Class, Carrier, Special Services or Options in this chapter.

4. Press the Seal key and select your sealing option.

5. Place the stack of mail on the feed deck.

6. Press the Start key.

7. If you are using the optional Power Stacker, we recommend you

remove your mail in manageable stacks and not allow the deck to fill

completely. The system will halt the stacker if it is filled to its maximum

capacity.

Mode Selection:

Differential

Weighing

This option is available on your system if it has an attached external scale.

This option allows you to place all of the mail on the scale at once, then

remove each piece, one at a time and run it through the system. The sys-

tem calculates the postage for each piece of mail you remove from the

scale and applies the postage to the piece as it goes through the mailing

system.

For larger pieces of mail (large envelopes or packages), you can use differ-

ential weighing to have the system automatically print a tape every time

you remove a piece of mail from the scale.

Before using differential weighing:

• Make sure each piece of mail weighs at least as much as the amount

specified as the differential trip weight during the installation of your

mailing system. Refer to the Set Up the Scale/Select Rates: Diff Weigh

Trip Weight section in Chapter 5 in this guide.

• Make sure the stack of mail is less than the capacity of the scale. If

"overweight" appears on the display, remove pieces of mail until the

message disappears.

To use differential weighing:

1. Remove all pieces of mail from the scale.

2. Set the scale to zero by pressing the Menu key, then selecting Zero

Scale.

3. Press the Mode key.

WARNING! Do not lean on or disturb the system while it is pro-

cessing mail in this mode. It will affect the amount of postage

applied to the mail piece.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-13

4. Select Differential Weighing. The system prompts you to place the

mail on the scale.

5. Place the mail on the scale.

• If you have previously selected a class, the system displays the fol-

lowing prompt at the top of the screen: Print tapes automatically

On or Off.

- If you select On, then when you remove each piece of mail, the

system automatically prints a tape.

- If you select Off, you remove the first piece of mail and place it

on the feed deck. The system automatically feeds the mail.

• If you have not previously selected a class, you are prompted to

select one now. For more information, refer to “Selecting the Class,

Carrier, Special Services or Options” in this chapter.

6. Begin removing mail from the scale. Please note the following:

• Remove each piece of mail in a single continuous motion.

• If you mistakenly remove more than one piece of mail, put all of the

pieces of mail back on the scale. If you only put one piece back on,

the system does not print the correct postage.

7. When you remove the last piece of mail from the scale, the system asks

you if you want to print postage. This is in case the last piece you

remove from the scale is the container for the mail.

8. If you are using the optional Power Stacker, we recommend you

remove your mail in manageable stacks and not allow the deck to fill

completely. The system will halt the stacker if it is filled to its maximum

capacity.

CAUTION: Make sure you center the mail on the scale and

check to be sure it is not touching any other surface or object.

4 • Running Mail

4-14 SV60951 Rev. B

Mode Selection:

Attached Scale

If the attached scale is particularly sensitive, run this mode with the Auto-

scale feature set to Off. This will prevent the system from automatically

reverting to Attached Scale mode when WOW® mode is in use.

Use this option If the AutoScale feature is set to Off. See Set Up Scales/

Rates: AutoScale in Chapter 5 in this guide.

1. Press the Mode key.

2. Select Attached Scale. The “Attached Scale Mode” screen appears.

3. Place the piece of mail on the scale.

4. If the class displayed in this screen is incorrect, press the Class key

and select the class. For more information, refer to “Selecting the

Class, Carrier, Special Services or Options” in this chapter.

5. If this is a package, press the Tape key, otherwise go to step 6.

6. Place the piece of mail on the feed deck.

7. Press the Start key.

8. If you are using the optional Power Stacker, we recommend you

remove your mail in manageable stacks and not allow the deck to fill

completely. The system will halt the stacker if it is filled to its maximum

capacity.

Mode Selection:

Seal Menu

Seal Only Mode allows you to seal envelopes without applying postage. If

you are running accounting, and you select Seal Only Mode, you will be

prompted to select an account to track the pieces against.

When you view or print an accounting report, “Seal Only” will appear in the

Class column if the pieces were processed in Seal Only mode.

1. Press the Mode key.

2. Select Seal Menu and then select the appropriate option.

3. Select the Reset Counter option if you want to clear the number of

pieces of mail fed into the machine in the seal only mode.

4. Place the mail on the feed deck.

5. Press the Start key.

6. If you are using the optional Power Stacker, we recommend you

remove your mail in manageable stacks and not allow the deck to fill

completely. The system will halt the stacker if it is filled to its maximum

capacity.

CAUTION: Make sure you center the mail on the scale and

check to be sure it is not touching any other surface or object.

NOTE: For additional sealing options, press the Seal key on the IntelliLink®

Control Center. This allows you to select the following options:

• Sealer and Print

• Seal Only

•Print Only

• Adjust Wetness*

*For more information, refer to the Adjusting the Wetness section in

Chapter 9 of this guide.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-15

Mode Selection:

Time and Date

Stamping

Time Date Stamping mode allows you to print the current time and date,

along with the word “Received” on incoming mail.

The time and date will remain the same during a single transaction

(whether you process a single envelope or 100 envelopes.) The system will

update the date and time during the mail run.

1. Press the Mode key.

2. Select Time and Date Stamping.

3. Turn the piece of mail over, so the meter stamp is facing down. Then,

place the envelope on the feed deck with the flap facing up.

4. Press the Start key. The Time/Date stamp prints on the envelope. A

sample Time/Date stamp is shown below.

5. Press the Start key. The Time/Date stamp prints on the envelope.

NOTE: If you are using INIVEW™ Accounting, Time and Date Stamping mode

has additional attributes. Refer to “Selecting an Account in Time Date Stamping

Mode” in Chapter 7 for more information.

NOTE: The mailing system may operate at a slightly slower speed dur-

ing this process.

Date prints here (MMM DD YYYY)

Time prints here

4 • Running Mail

4-16 SV60951 Rev. B

Selecting or

Deselecting

an Account

If you use Accounting, you must select an account. If you are using Budget

Manager or Business Manager refer to the operator guide or help system

provided with those applications.

Selecting an

Account

You can select an account manually by scrolling through the entire list of

accounts on your system.

If you know part of the account name or the speed code, you can use the

account name search or the speed code search to locate the account you

want to use.

If you know only part of the account name or the speed code, you can use

the account name or speed code search to narrow down the list of

accounts to those that most closely match the search criteria you entered.

Selecting an Account Manually

Follow the steps below to select an account:

1. Press the Account screen key. The Select Account screen appears

listing all of your accounts.

2. Select the Account you want to use to charge postage. Use the down

arrow key to scroll through the Account list, then press the screen key

that corresponds with the account name.

3. If the Account password is enabled, the Enter Account Password

screen appears. If the Account password is not enabled, go to step 4.

a. Type in the password.

b. Press Enter.

4. The system returns to the Main screen. The name of the account you

selected appears in the Account field.

Selecting an Account by Name

The account name search allows you to type in the account name, or part

of the account name, to narrow down your search. Follow the steps below

to select an account by name:

1. Press the Account screen key. The Select Account screen appears

listing all of your accounts.

2. If necessary, press the left arrow key to toggle the search by account

name method.

3. Type in the first few characters of the account name. The list on the

screen will show all the account names that start with the characters

you have entered.

4

NOTES:

• You can use the left arrow key to toggle between the account name and

speed code search methods on the Select Account screen.

• When you select an account by name or by speed code, the search setting

remains in effect even after you leave the Select Account screen. The next

time you select an account, the last search method you used will be active.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-17

4. Select the account you want to use:

•Press Enter to select the account that most closely matches the

characters you searched on; or

• If a list of account names appear on the screen, press the screen

key that corresponds with the account you want to use.

The system returns to the Main screen, and the name of the account

appears in the Account field.

5. If the account password is enabled, the Enter Account Password

screen appears. If the account password is not enabled, go to step 4.

a. Type in the password.

b. Press Enter.

Selecting an Account by Speed Code

The speed code search allows you to type in the speed code, or part of the

speed code, to narrow your search. Follow the steps below to select an

account by speed code:

1. Press the Account screen key. The Select Account screen appears

listing all of your accounts.

2. If necessary, press the left arrow key to toggle the search by account

name method.

3. Type in the speed code, or the first few numbers of the speed code.

The screen will show the account names that correspond with the

speed code you typed.

4. Select the account you want to use:

•Press Enter to select the account that most closely matches the

characters you searched on; or

• If a list of account names appear on the screen, press the screen

key that corresponds with the account you want to use.

The system returns to the Main screen, and the name of the account

appears in the Account field.

4. If the account password is enabled, the Enter Account Password

screen appears. If the account password is not enabled, go to step 4.

a. Type in the password.

b. Press Enter.

Deselecting an

Account

1. Press the Accounts key.

2. Select 0. None from the top of the list.

3. “Account: None” now appears in the main screen.

4 • Running Mail

4-18 SV60951 Rev. B

Selecting

the Class,

Carrier,

Special

Services or

Options

Each carrier has its own set of classes and each class has its own set of

special services. When you select a class or carrier, only those options

available for that selection display in the main screen.

1. Press the Class key. A list of available classes appears in the screen.

2. Select the class and press Enter.

3. If a ZIP Code or Zone is required, you are prompted to enter it. Press

Enter to accept it. For more information, refer to “Selecting ZIP Codes

and Zones” in this section.

4. If a country is required, you are prompted to select it. Press Enter to

accept. For more information, refer to Selecting a Country in this sec-

tion.

5. If special services are available with the class you select, they are dis-

played.

6. Even if you do not want any special services, press the Enter key to

confirm the class.

7. Press the Tape key to print a postage tape. To apply postage to a piece

of mail, place it on the feed deck and press the Start key.

8. If you are using the optional Power Stacker, we recommend you

remove your mail in manageable stacks and not allow the deck to fill

completely. The system will halt the stacker if it is filled to its maximum

capacity.

Selecting ZIP

Codes and Zones

If your postal rate or special service requires a ZIP Code or Zone, you are

prompted to enter it. The system prompts you for either the ZIP Code or

Zone (for details, see Setting Up the Scale/Rates: ZIP/Zone prompt section

in Chapter 5 of this guide).

1. When you select a class, you may be prompted to enter the ZIP Code

or Zone:

• To access the Intra-BMC Package Services Parcel Post rates, enter

only the first 3 digits of the ZIP Code.

• To access the Inter-BMC Package Services Parcel Post rates, enter

all 5 digits of the ZIP Code.

2. Press Enter.

5

NOTE: When selecting a class/carrier:

• If your system has been set up to retain the class on each piece of mail

weighed then the class that appears in the main screen will be the one you

selected last.

• If you turn off and then turn on the power to your system, or if your system

has been set up to clear the class on each piece of mail weighed, it will clear

the class. In this case, you need to select a new class.

• If you place a piece of mail on the scale, or enter a weight manually, the sys-

tem automatically prompts you to select a new class if the new weight

requires a different class.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-19

Selecting a

Country

If your class requires you to select another country:

1. A list of countries appears in the display. You can scroll through the

countries:

• Using the up/down arrows;

• By typing in the first few letters of the country until you get a match;

or

• By typing in the numeric code for that country.

2. Select the country you want.

Selecting a

Smart Class™

1. Press the Class key.

2. Press the right arrow key (ll Rates).

3. You are prompted to "Select Rate". Select the name of the custom car-

rier you created, for example, Carrier 1.

4. You are prompted to "Select Class". Select the name of the Smart

Class™ you created, for example, Smart Class 1.

5. The name of the Smart Class™ appears in the main display along with

the first weight break class:

6. For more information on creating a Smart Class™, refer to Setting up

the Optional Smart Class™ Feature in Chapter 5 in this guide.

Class: Smart Class 1

1st Class Auto Letter 5 Digit

4 • Running Mail

4-20 SV60951 Rev. B

Selecting

the Meter

Stamp

Options

The Meter Stamp Options selection allows

you to change the elements printed on your

piece of mail or tape.

You access the Meter Stamp options by

pressing the Menu key on the IntelliLink®

Control Center and then selecting Meter

Stamp Options.

The list of options that display depends on

the model number of your mailing system.

All of the possible options, shown in the

menu on the right, are described in this sec-

tion.

Meter Stamp

Options: Date

1. Press the Menu key.

2. Select Meter Stamp Options.

3. Select the Date option. Depending on your previous selections, a com-

bination of the following selections appears.

• Don’t Print Date

• Print only Month and Year

• Advance Date (see NOTE)

4. Make your selection and follow the prompts on the main screen. Press

Enter when complete.

Meter Stamp

Options:

Advertisement

You can have a variety of advertisements appear on your mail.

To add more advertisements, refer to Performing Updates or Adding Fea-

tures in Chapter 9 in this guide.

1. Press the Menu key.

2. Select Meter Stamp Options.

3. Select the Ad/Message option.

4. Use the down arrow key to scroll through the advertisements.

5. Press the screen key that is next to the advertisement you want. The

advertisement then appears next to the meter stamp.

The advertisements provided with your system are shown here.

6

Meter Stamp Options

 Date

 Ad/Message

 Inscription

 Print Position

 Multiple Tapes

 Custom Messaging

NOTE: If you select Advance Date and choose to store it in a preset, refer to

How to Store Advance Date in a Custom Preset in Chapter 5 in this guide.

Address Service Requested

Return Service Requested

Seasons Greetings

United States Flag

Recycle

Happy Thanksgiving

Please Open Immediately

Urgent

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-21

Meter Stamp

Options:

Inscription

You can have a variety of inscriptions appear on your piece of mail. For a

list of the inscriptions provided with your mailing system, refer to Chapter

11, Supplies and Options in this guide.

To add more inscriptions, refer to Performing Updates or Adding Features

in Chapter 9 in this guide.

1. Press the Menu key.

2. Select Meter Stamp Options.

3. Select the Inscription option.

4. Use the down arrow key to scroll through the inscriptions.

5. Press the screen key that is next to the inscription you want. The

inscription then appears next to the meter stamp.

The inscriptions provided with your system are shown here.

Meter Stamp

Options: Print

Position

This selection allows you to move the print position of the meter stamp

away from the right edge of the envelope.

1. Press the Menu key.

2. Select Meter Stamp Options.

3. Select the Print Position option.

4. Use the left and right arrow keys to switch between the possible posi-

tions (1 - 5 where 1 is the position closest to the right edge).

Meter Stamp

Options:

Multiple Tapes

This provides an alternate method for printing multiple tapes.

1. Press the Menu key.

2. Select Meter Stamp Options.

3. Select the Multiple Tapes option.

4. Enter the number of tapes you want to print.

5. Press Enter.

Meter Stamp

Options:

Custom

Messaging

This selection allows you to add a custom message adjacent to the meter

stamp. For more information about custom messaging, refer to Chapter 5.

1. Press the Menu key.

2. Select Meter Stamp Options, then select Text Entries.

3. Select the custom message you want to print on the envelope.

4. Press Enter when done.

5. Press the left arrow key to return to the Main screen.

Presorted First Class

Presorted Standard

Non Profit Organization

Standard

Par Avion

Air Mail

Printed Matter

First Class

Priority Mail

Presorted

4 • Running Mail

4-22 SV60951 Rev. B

Using

Electronic

Confirmation

Services

The United States Post Office (USPS) provides three types of confirmation

services:

•Delivery Confirmation - shows you when the postal carrier delivered

the mail.

•Signature Confirmation - shows you who signed for the mail.

•Certified Mail - provides you with proof that you mailed the item. 

Each of these services has its own barcode labels. Using preprinted bar-

code labels provided by Pitney Bowes, you can electronically process and

submit records for the three types of USPS Confirmation Services to the

Pitney Bowes Data Center.

Overview Postage Calculation for Confirmation Services

As soon as you weigh your piece of mail and select the class and service,

your mailing system automatically calculates the postage.

Discounts for Confirmation Services

• When you use any of these services with your mailing system and send

the barcodes electronically over the phone line, you get a discount on

the cost of the service.

• In some cases, like adding Electronic Delivery Confirmation to a Priority

letter, you only pay the postage required for Priority mail.

Sending Your Records to Pitney Bowes

Your system stores up to 100 of your barcode records and automatically

connects to Pitney Bowes and uploads these records either at the sched-

uled time you specified during set up, or whenever you have processed the

maximum number of pieces of mail on the system.

Tracking Information on the Internet

• After 24 hours you can track your mail on the internet using your Pitney

Bowes Postage By Phone® Meter Payment System account number

and the barcode number. Refer to the Contact Information List at the

front of this guide for more information.

• You can also track your mail by going to the Postal Service’s web site at

www.usps.com.

7

NOTE: When using these services, you cannot type in the postage manually.

You can however use manual weight entry.

NOTE: Your discounts are valid only if you use the barcode labels provided by

Pitney Bowes and send the records electronically.

NOTE: In order to automatically upload your records, your system must have a

full-time LAN or dedicated analog phone line connection.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-23

Adding Services or Making Changes

• If you already have postage on the mail and then decide you want to

add a service, follow the instructions here for Adding Confirmation Ser-

vices After Printing Postage.

• If you need to add more postage to cover the confirmation services,

refer to the section, Add Postage and/or Change the Date in this chap-

ter.

• If you realize you have put the wrong barcode on a piece of mail or

package, you can change it as long as you have not sent the records to

Pitney Bowes. Follow the instructions here for Editing, Deleting or

Sending Confirmation Services Records.

Using

Confirmation

Services Before

Printing Postage

USPS Confirmation Services are available when you are in the Attached

Scale mode, or Manual Weight Entry mode. Refer to “Selecting the Post-

age Mode and Running the Mail” in this chapter for more information.

The following procedure is based on using a Priority class and the E-Del

Con service. Your procedure may vary slightly depending on your class

and service.

1. Place the piece of mail or package on the scale.

2. Press the Class key.

3. Select the class, for example, Priority.

4. Select the service, for example, E-Del Con. As soon as you select the

service, a check mark appears in front of it.

5. Press the Enter key.

6. At this point, you are prompted to enter the 5-digit destination ZIP

Code. Use the numeric keyboard to enter the code.

7. Press the Enter key and the “Barcode” screen appears.

8. If this is the first time you are entering a confirmation service, the

screen is blank and you need to enter the entire barcode value. If you

have a barcode scanner, you can scan in the number.

a. If you have used the confirmation service before, the next barcode

value (in the series of barcode labels) appears, minus the last digit.

b. If you have used all of the labels in a series of barcode labels, make

sure you start with the top label with the lowest last 4-digits and not

the bottom label with the highest last 4-digits. If you have a barcode

scanner, you can scan in the number.

9. If you are using a barcode scanner and have set up your system to

automatically enter the barcode value (see Setting Auto-Enter in Chap-

ter 5 in this guide), go to step 10.

If you type in the barcode value, enter the last digit of the number from

the label you will use. Then press the Enter key to accept the barcode

value and the system returns to the main screen (“Attached Scale

Mode” appears).

10. Press the Tape key to print a tape. To print postage on a piece of mail,

place it on the feeder and press the Start key.

11. You are prompted to apply the barcode label to the package. Apply the

barcode to the package.

NOTE: Make sure the barcode on the label matches the barcode value you

just entered in the system.

4 • Running Mail

4-24 SV60951 Rev. B

12. Press the Enter key. The “Enter another package?” screen appears.

Follow the screen prompts to process more pieces of mail for confirma-

tion services.

Adding

Confirmation

Services After

Printing Postage

If you have already applied postage to a piece of mail and you now want to

add a confirmation service to it, follow the procedure here.

This procedure is based on using a Priority class and the E-Del Con ser-

vice. Your procedure may vary slightly depending on your class and ser-

vice.

1. Place the piece of mail or package on the scale.

2. Press the Menu key.

3. Press the down arrow key and then select Confirmation Services.

4. Select Add Record. The “Select Class” screen appears.

5. Select the class, for example Priority Mail. The “Select Service” screen

appears.

6. Select the service, for example, E-Del Con. Press the Enter key.

7. At this point, you are prompted to enter the 5-digit destination ZIP

Code. Use the numeric keyboard to enter the code.

8. Press the Enter key and the “Barcode” screen appears.

• If this is the first time you are entering a confirmation service, the

screen is blank and you need to enter the entire barcode value. If

you have a barcode scanner, you can scan in the number.

• If you have used the confirmation service before, the next barcode

value (in the series of barcode labels) appears, minus the last digit.

• If you have used all of the labels in a series of barcode labels, make

sure you start with the top label with the lowest last 4-digits and not

the bottom label with the highest last 4-digits. If you have a barcode

scanner, you can scan in the number.

• If you are using a barcode scanner and have set up your system to

automatically enter the barcode value (see Setting Auto-Enter in

Chapter 5 in this guide), go to step 9.

• If you type in the barcode value, enter the last digit of the number

from the label you will use. Then press the Enter key. Once you

have entered or accepted the displayed barcode value, you get a

screen that summarizes the information you are sending.

9. Press the screen key for OK and the system stores the confirmation

information. You are prompted to apply the barcode label to the pack-

age.

10. Press the Enter key. The “Enter another package?” screen appears.

Follow the screen prompts to process more pieces of mail for confirma-

tion services.

NOTE: If you have selected a confirmation service that is not free, the

postage amount appearing in the summary will be greater than the

amount of postage you have already applied. If this is the case, you

must add more postage after you have applied the barcode. Refer to

the Add Postage section in this chapter.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-25

Editing, Deleting

or Sending

Confirmation

Services

Records

This procedure tells you how to edit, delete or send confirmation services

records once you have entered them into your system.

Your system can store up to 100 of your barcode records before sending

them to Pitney Bowes.

1. Press the Menu key.

2. Press the down arrow key and then select Confirmation Services.

3. Select the appropriate option:

• To edit an existing record, select Edit records. You can edit either

the ZIP Code or barcode entry. To modify the class or service, you

need to delete the record and add it as a new record.

• To delete a record, select Mark record for deletion (you cannot

delete a record once you have sent it to Pitney Bowes).

• To send all of the confirmation service records now, select Send

records.

4. As soon as the system sends all of your records, you can select to print

a receipt on a tape or an envelope, or you can skip printing a receipt

altogether.

Using Electronic

Return Receipt

(ERR)

ERR is the electronic version of the Return Receipt, and is a complimentary

service to the E-Certified Mail service offered on the DM Series system.

When the user selects E-Certified, and E-Return Receipt, they will be able

to track their Certified Mail and Return Receipts over the Internet, including

both www.pb.com and www.usps.com.

Processing Certified Mail electronically through the DM Series™ mailing

system enables you to track delivery over the Internet. When this E-Certi-

fied Mail is processed with E-Return Receipt, the mailer receives a signifi-

cant benefit by processing through the mailing system.

• First, the E-Return Receipt is processed at a discount from the normal

“Green Card” for Return Receipt.

• Secondly, the Green Card is substituted by an electronic PDF docu-

ment that includes the delivery information and recipient signature. This

eliminates the hard copy Green Cards that often get lost or misfiled.

• And most importantly, the electronic information is stored for 7 years,

allowing electronic access to the records at no additional charge.

Installation/Setup

1. Verify that services are enabled:

a. Press Existing Features.

b. Press Confirmation Services.

NOTE: These electronic services for Certified Mail and Return Receipt are fully

approved by the USPS.

IMPORTANT: Perform the following steps in the order given.

4 • Running Mail

4-26 SV60951 Rev. B

c. Verify that the services are

enabled. The list of services

that appears may look like

the sample shown at the

right.

2. If you have not already done so,

enter the Mailer ID/D-U-N-S®

number. This number must be

manually entered the first time on

the Mailer ID/ DUNS prompt

screen after ERR is enabled.

a. Press the Menu button.

b. Select Set Up, then Basic Settings.

c. Select My Mailer ID/DUNS Number.

d. Type in the Mailer ID/ DUNS number.

e. Press Enter when done.

f. Press the left arrow key to return to the Main screen.

3. Verify the barcode scanner is set up and functional. With the auto-enter

feature set to "ON" you can save some keystrokes as you step through

a Confirmation Services transaction.

4. Verify the printer is set up and functional.

Setup Options

1. Press the Menu button.

2. Select Confirmation Services.

3. Press the right arrow key to go to Set Up CFM Svcs. You are now in

the Confirmation Services Setup screen. Each option is explained

below.

•Apply Label Prompt - If this option is on, the system automatically

prompts the operator to apply the barcode label to each Confirma-

tion Services mail piece.

•Upload Records Prompt - When on, this option prompts the oper-

ator to upload records after each Confirmation Services piece of

mail is run.

•Receipt Prompt - When on, this option prompts the operator to

print receipts after uploading records.

•Postal Manifest Prompt - When on, this option prompts the opera-

tor to print the manifest report after uploading records.

•DelCon Customer Reference - If this option is on, and Delivery

Confirmation is selected, the system will prompt the operator to

enter a customer reference number.

•SigCon Customer Reference - If this option is on, and Signature

Confirmation is selected, the system will prompt the operator to

enter a customer reference number.

•E-Certified Customer Ref - If this option is on, and E-Certified is

selected, the system will prompt the operator to enter a customer

reference number.

NOTE: The Mailer ID/D-U-N-S® number is a unique nine-digit identification

sequence that identifies businesses by geographical location. The intent is

to identify both the mailer and unique location of the mailer.

Confirmation Services

Delivery Confirmation: Enabled

Signature Confirmation: Enabled

E-Certified: Enabled

E-Return Receipt: Enabled

E-Ret Receipt w/Ref #: Enabled

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-27

•BPOD for SigCon - If this option is on, and Signature Confirmation

is selected, the system will include your Mailer ID/ D-U-N-S® Num-

ber for bulk signature retrieval.

•Records Warning - This option allows the operator to enter the

number at which the system will warn that only a few more Confir-

mation Services mail pieces can be processed: 0 records remain-

ing.

Processing Electronic Return Receipt

1. Weigh the envelope/package. Place the mail piece on the attached

scale or process using the mailing machine in the WOW® mode.

2. Select class: Select the class of mail, for example, First Class or Prior-

ity Mail.

3. Select services:

a. Select E-Certified as the service for mail.

b. Select E-Ret Receipt.

c. Press Enter.

4. Enter the destination ZIP Code:

a. Scan or manually type the 5-digit destination ZIP Code.

b. Press Enter. (This step is not required if the system is set to auto-

enter.)

5. Enter the USPS tracking barcode number.

6. Apply the barcode:

a. Apply the 22-digit barcode label to your mail piece if it is not already

pre-printed on the mail piece.

b. Press Enter. (This step is not required if the system is set to auto-

enter.)

7. Print postage:

•Press Start to print the postage on the envelope, or

•Press Tape to print a tape.

The control center returns to the Main screen.

8. For multiple mail pieces:

a. Press the ZIP key.

b. Type in the ZIP Code.

c. Press Enter.

d. Start processing the next mail piece.

NOTES:

• You will not be prompted to enter the Customer Reference Number if

you scanned a combined barcode when entering the destination ZIP

Code.

• If you use labels supplied by Pitney Bowes, be sure to use the correct

label for the selected service, in this case E-Certified (dark green)

labels. If the control panel display shows the next number in the bar-

code sequence, enter the last digit to accept it as long as it matches the

number on your next label; or scan or manually type in the 22-digit bar-

code number from the label you’re using.

• If the control panel does not show the next number in the barcode

sequence, it shows the next number in the barcode sequence MINUS

the check digit (last digit). You must enter the check digit.

NOTE: 22-digit barcode labels for tracking E-Certified Mail must begin

with “9171” in order to be tracked correctly per USPS guidelines.

4 • Running Mail

4-28 SV60951 Rev. B

9. Repeat steps 1-8 as necessary.

10. Transfer Files:

a. Connect the control center to the Pitney Bowes Data Center.

b. Upload your records no later than the end of every day. To do this,

press Menu and select Confirmation Services.

11. The display automatically prompts you to print receipts or reports after

you upload records, provided this feature is enabled in the customer

setting menu (the default for this option is enabled).

Use the Reports key to select and print receipts and, optionally, a

report of all tracking information processed through the control panel.

Processing Electronic Return Receipt with a Customer Reference

Number

The Pitney Bowes solution for Electronic Return Receipt (ERR) may

include the option to use a Reference Number that can tie the USPS Track-

ing Number to an internal tracking number your organization assigns to a

client or matter. By using this Reference Number, you’ll be able to look up

tracking numbers on the Internet, and relate that piece of mail to a specific

client.

Pitney Bowes provides a Reference Label Application to support you with

processing mail using the Reference Number. This includes the ability to

print a barcode label (in the standard 3 of 9 format) that can be applied to

the mail piece for customer reference tracking for Electronic Return

Receipt. The label includes the 5-digit destination ZIP Code required by the

USPS, which eliminates the steps required to enter this information manu-

ally into the DM Series™ mailing system. The Reference Number can be

up to 14 alphanumeric characters in length.

This information can be easily scanned into the mailing machine during

mail processing, saving valuable time in entering the data manually. Also,

you can access delivery information from www.pb.com at “My Account.”

Using this site, you can search records using your unique customer refer-

ence number or the USPS tracking number from the Green Label.

1. Weigh the envelope/package. Place the mail piece on the attached

scale or process using the mailing machine in the WOW® mode.

2. Select the class of mail, for example, First Class or Priority Mail.

3. Select services:

a. Select E-Certified as the service for mail.

b. Select E-Ret Receipt.

c. Press Enter.

4. Enter the destination ZIP Code:

a. Scan or manually type the 5-digit destination ZIP Code.

b. Press Enter. (This step is not required if the system is set to auto-

enter.)

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-29

5. Enter the USPS tracking barcode number.

6. Apply the barcode:

a. Apply the 22-digit barcode label to your mail piece if it is not already

pre-printed on the mail piece.

b. Press Enter. (This step is not required if the system is set to auto-

enter.

7. Enter the customer reference number.

a. Scan or manually type your own unique reference number for this

mail piece. This can be a Client Number, Summons Number, Policy

or Claim Number, or Invoice Number. You will not be prompted for

this number if you scanned a combined barcode that includes the

customer reference number and destination ZIP Code.

b. Press Enter.

8. Print postage:

•Press Start to print the postage on the envelope, or

•Press Tape to print a tape.

The control center returns to the Main screen.

9. For multiple mail pieces:

a. Press the ZIP key.

b. Type in the ZIP Code.

c. Press Enter.

d. Start processing the next mail piece.

10. Repeat steps 1-9 as necessary.

11. Transfer Files:

a. Connect the control center to the Pitney Bowes Data Center.

b. Upload your records no later than the end of every day. To do this,

press Menu and select Confirmation Services.

12. The display automatically prompts you to print receipts or reports after

you upload records, provided this feature is enabled in the customer

setting menu (the default for this option is enabled).

Use the Reports key to select and print receipts and, optionally, a

report of all tracking information processed through the control panel.

NOTES:

• You will not be prompted to enter the Customer Reference Number if

your barcode includes the reference number.

• If you use labels supplied by Pitney Bowes, be sure to use the correct

label for the selected service, in this case E-Certified (dark green)

labels. If the control panel display shows the next number in the bar-

code sequence, enter the last digit to accept it as long as it matches the

number on your next label; or scan or manually type in the 22-digit bar-

code number from the label you’re using.

• If the control panel does not show the next number in the barcode

sequence, it shows the next number in the barcode sequence MINUS

the check digit (last digit). You must enter the check digit.

NOTE: 22-digit barcode labels for tracking E-Certified Mail must begin

with “9171” in order to be tracked correctly per USPS guidelines.

4 • Running Mail

4-30 SV60951 Rev. B

Customer

Reference

Number (ERR)

The Pitney Bowes solution for Electronic Return Receipt (ERR) may

include the option to use a Reference Number that can tie the USPS Track-

ing Number to an internal tracking number your organization assigns to a

client or matter. By using this Reference Number, you’ll be able to look up

tracking numbers on the Internet, and relate that piece of mail to a specific

client.

Pitney Bowes provides a Reference Label Application to support you with

processing mail using the Reference Number. This includes the ability to

print a barcode label (in the standard 3 of 9 format) that can be applied to

the mail piece for customer reference tracking for Electronic Return

Receipt. The label includes the 5-digit destination ZIP Code required by the

USPS, which eliminates the steps required to enter this information manu-

ally into the DM Series™ mailing system. The Reference Number can be

up to 14 alphanumeric characters in length.

This information can be easily scanned into the mailing machine during

mail processing, saving valuable time in entering the data manually. Also,

you can access delivery information from www.pb.com at “My Account.”

Using this site, you can search records using your unique customer refer-

ence number or the USPS tracking number from the Green Label.

Processing Electronic Return Receipt with a Customer Reference

Number

1. Weigh the envelope/package. Place the mail piece on the attached

scale or process using the mailing machine in the WOW® mode.

2. Select class: Select the class of mail, for example, First Class or Priority

Mail.

3. Select services:

a. Select E-Certified as the service for mail.

b. Select E-Ret Receipt.

c. Press Enter.

4. Enter the destination ZIP Code:

a. Scan or manually type the 5-digit destination ZIP Code.

b. Press Enter. (This step is not required if the system is set to auto-

enter.)

5. Enter the USPS tracking barcode number.

NOTES:

• You will not be prompted to enter the Customer Reference Number if

you scanned a combined barcode when entering the destination ZIP

Code.

• If you use labels supplied by Pitney Bowes, be sure to use the correct

label for the selected service, in this case E-Certified (dark green)

labels. If the control panel display shows the next number in the barcode

sequence, enter the last digit to accept it as long as it matches the num-

ber on your next label; or scan or manually type in the 22-digit barcode

number from the label you’re using.

• If the control panel does not show the next number in the barcode

sequence, it shows the next number in the barcode sequence MINUS

the check digit (last digit). You must enter the check digit.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-31

6. Apply the barcode:

a. Apply the 22-digit barcode label to your mail piece if it is not already

pre-printed on the mail piece.

b. Press Enter. (This step is not required if the system is set to auto-

enter.)

7. Enter the customer reference number.

a. Scan or manually type your own unique reference number for this

mail piece. This can be a Client Number, Summons Number, Policy

or Claim Number, or Invoice Number. 

You will not be prompted for this number if you scanned a combined

barcode that includes the customer reference number and destina-

tion ZIP Code.

b. Press Enter.

8. Print postage:

•Press Start to print the postage on the envelope, or

•Press Tape to print a tape.

The control center returns to the Main screen.

9. For multiple mail pieces:

a. Select ZIP.

b. Type in the ZIP Code.

c. Press Enter.

d. Start processing the next mail piece.

10. Repeat steps 1-9 as necessary.

11. Transfer Files:

a. Connect the control center to the Pitney Bowes Data Center using

your telephone line.

b. Upload your records no later than the end of every day. To do this,

press the Menu key and select Confirmation Services.

12. The display automatically prompts you to print receipts or reports after

you upload records, provided this feature is enabled in the customer

setting menu (the default for this option is enabled).

Use the Reports key to select and print receipts and, optionally, a

report of all tracking information processed through the control panel.

NOTE: 22-digit barcode labels for tracking E-Certified Mail must begin

with “9171” in order to be tracked correctly per USPS guidelines.

4 • Running Mail

4-32 SV60951 Rev. B

Off-Line

Electronic Return

Receipt (ERR)

Off-line ERR allows you to process Certified Mail™ with Electronic Return

Receipt using applications other than Pitnew Bowes’ electronic Certified

Mail solution.

If you already have a Certified Mail solution, or acquire one outside of

Pitney Bowes, you can use the Off-line ERR feature to process your Certi-

fied Mail and Electronic Return Receipt without entering or scanning the

tracking number into the meter. The appropriate fees for Certified Mail and

ERR will be applied to the mailpiece automatically. You then refer to your

service provider’s application to track the mail and obtain the electronic

return receipt.

Follow the steps below to select the Off-line ERR feature:

1. On the main screen, select Class. The Select Class menu opens.

2. Select 1stCl Letter.

3. Select Letter.

4. Select Certified.

5. Select Offline eRR.

Press Enter. The system returns to the main screen.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 4-33

Adding

Postage or

Changing

the Date

If you do not have the correct postage or date on a piece of mail, you can

add more postage or change the date directly on a piece of mail. If you pre-

fer, you can print the corrections on at a tape instead and then apply it to

the piece of mail.

Adding More Postage

1. If you are printing more postage on an envelope and if the envelope is

sealed, press the seal key and select Sealer Off. If you are printing on

a tape, go to step 3.

2. Turn the piece of mail around 180 degrees so that the meter stamp is in

the lower left corner as shown here. Then, place the envelope on the

feed deck with the flap facing down.

3. To add more postage, press the Mode key and select Key In Postage.

4. Enter the additional amount using the numeric keys and press Enter.

Press the Start key. If you are printing a tape, press the Tape key. The

additional postage prints on the envelope as shown below.

5. If you print a tape, apply the tape to the envelope below the existing

meter stamp.

8

00 30

00 30

00 30

00 07

00 30

4 • Running Mail

4-34 SV60951 Rev. B

Changing the Date

1. If you are printing the date correction on an envelope and if the enve-

lope is sealed, press the Seal key and select Sealer Off. If you are print-

ing on a tape, go to step 3.

2. Turn the piece of mail around 180 degrees so that the meter stamp is in

the lower left corner as shown here. Then, place the envelope on the

feed deck with the flap facing down.

3. Press the Mode key and select Key In Postage.

4. Enter the 00.00 for the postage value using the numeric keys and press

Enter.

5. Press the Menu key and then select Meter Stamp Options.

6. Select the Date option and make the appropriate selection.

7. Follow the prompts on the main screen. Press Enter when complete.

8. Press the Start key. If you are printing a tape, press the Tape key. The

date correction prints on the envelope as shown below.

9. If you print a tape, apply the tape to the envelope below the existing

meter stamp.

Clearing the

Batch

Count

If you keep track of the number of pieces of mail you process for each job

or mail run, you may want to clear the batch count at the end of a run or just

before starting a new run. The batch count appears on the display in the

lower right corner.

To clear the batch count:

1. Press the Funds key.

2. The “View Funds” screen appears.

3. Press the right arrow key to clear the batch count.

4. If you have specified that a supervisor password must be entered to

clear the batch count, you are prompted to enter the password now.

5. Enter the password and press the Enter key. This page is intention-

ally blank.

00 30

00 37

00 37

00 00

JULY 03,2002

00 37

9

5 • Mailing System Setup

SV60951 Rev. B

Navigating Hints................................................................................... 5-2

Overview of Mailing System Set Up.....................................................5-3

Setting the Display Language ..............................................................5-4

Adjusting Display Contrast................................................................... 5-4

Adjusting the Feeder Deck Sensor ...................................................... 5-4

Setting the Date and Time of Day ........................................................ 5-5

Setting Up a Supervisor Password ...................................................... 5-6

Setting Up a Lock Code ....................................................................... 5-6

Setting Up the Scale and Selecting Rates ...........................................5-7

Setting Up Postage By Phone® Meter Payment System................... 5-15

Configuring High/Low Funds Warning................................................ 5-18

Configuring Low Ink Warning .............................................................5-18

Configuring System Timeouts ............................................................ 5-19

Defining Presets................................................................................. 5-21

Creating Custom Messages............................................................... 5-25

Taking the Meter Out of Service......................................................... 5-28

Adding an Optional Printer.................................................................5-28

Configuring the Optional Barcode Scanner........................................ 5-29

5 • Mailing System Setup

5-2 SV60951 Rev. B

Navigating

Hints

• The maximum number of options displayed is 5. To view more options,

press the down arrow key.

• You can select a numbered option either by pressing the screen key

next to the option, or by pressing the corresponding number on the key-

board and then pressing the Enter key.

• To go back one screen or more, clear an entry, or return to the “Ready”

screen, press the Clear key. Pressing the left arrow key returns you to

the main screen.

• Other selection or navigation or help information appears at the bottom

of the screen. Also, check for messages next to the arrow keys on the

bottom right side of the screen.

Screen

Options

Arrow Keys

and Help

Information

Select Mode

 1. Meter Stamp Options

 2. Set Up

 3. Zero Scale

 4. Rate Details

 5. Maintenance



Home

More Options



DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-3

Overview of

Mailing System

Set Up

Follow the other procedures listed here as needed.

For details on each procedure, refer to the section number listed here.

Set the Display Language.

Adjusting the Display Contrast.

Adjusting the Feed Deck Sensor

Setting the Date and Time of Day.

Setting up a Supervisor Password.

Setting up a Lock Code.

Setting up the Scale and Selecting Rates.

Setting up Postage By Phone®.

Configuring High and Low Funds Warnings.

Configuring Low Ink Warnings.

Configuring System Timeouts.

Defining Presets.

Creating Custom Messages.

Taking the Meter Out of Service.

Setting up the Optional Printer.

Configuring the Optional Barcode Scanner.

1

2

3

4

45

6

7

8

9

10

11

12

13

14

15

16

5 • Mailing System Setup

5-4 SV60951 Rev. B

Setting the

Display

Language

Depending on the model of your mailing system, you may be able to set the

display to any of the following languages:

• English

• Espanol

To change the language of the display:

1. Press the Menu key.

2. Select Set Up, or press 1 and the Enter key.

3. Select Change Language, or press 4 and the Enter key.

4. Select the language you want to appear in the display.

•Press 1 for English.

•Press 2 for Espanol.

5. Press the Enter key.

Adjusting

Display

Contrast

You can adjust the contrast of your display and set the volume (1D00 only)

of the speaker on your mailing system.

To adjust the contrast level of your display:

1. Press the Menu Key.

2. Press the down arrow key and then select Adjust Display Contrast, or

press ? and the Enter key

3. Use the left or right arrow keys on the control center to select the con-

trast (1 - 9) you want. The screen updates to the new setting.

4. Press the Enter key to save this setting.

Adjusting

the Feeder

Deck

Sensor

The feeder deck sensitivity adjustments improve mail piece sensing capa-

bilities on DM1000™ mailing systems, eliminating the need to press down

on the hopper mail stack to activate the feeder.

1. Press the Menu Key.

2. Press the down arrow key and then select Adjust Feeder Deck 

Sensor.

• Press the right arrow key to view specific instructions about sensi-

tivity adjustments.

• Select Increase by 1 to increase the sensitivity of the Hopper Sen-

sor.

• Select Decrease by 1 to decrease the sensitivity of the Hopper

Sensor.

• Select Return to Factory Default to set the Hopper Sensor to the

default setting.

3. Press the Enter when done.

1

2

3

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-5

Setting the

Date and

Time of Day

If your mail is picked up at a certain time each day, you can set your system

to advance the date at the mail pickup time.

If you enter an invalid time or date, the system beeps and the screen dis-

plays the message: “Invalid Time”.

To adjust the time and enter date advance:

1. Press the Menu key.

2. Select Set Up.

3. Press the down arrow and select Time of Day.

4. Select the option you want to set:

•Current Time - if you select this option, enter the actual time. Use

the right arrow key to toggle between AM and PM. You do not need

to enter the colon (:) between hours and minutes. Press Enter to

accept the time. To return to the main screen, press the left arrow

key.

•Date will advance after - if you select this option, enter the time

when you want the date to advance. As soon as your system

reaches the time you set, it automatically advances the date 24

hours and prints that date on your postage. 

Press Enter to accept the time. To return to the main screen, press

the left arrow key.

•Daylight Saving - if you select this option, you will be able to turn

the Daylight Saving mode on or off. Select Turn off, or Turn on. To

exit the Daylight Saving mode, press the left arrow key.

4

NOTE: The date on the meter stamp should correspond to the date when your

mail goes to the post office.

EXAMPLE: If your mail goes to the Post Office at 3:00 PM each day,

then set the date advance to "3:00 PM". Any mail processed after 3:00

PM will have the date for the following day printed on it. This ensures

that the date printed on the mail piece corresponds with the date it is

brought to the Post Office.

NOTE: Turn Daylight Savings Time on in the Spring and off in the Fall.

5 • Mailing System Setup

5-6 SV60951 Rev. B

Setting Up a

Supervisor

Password

You can limit access to the following operations by creating a supervisor

password.

• Adding Postage (Refill)

• Clearing Batch Information (the number of pieces of mail your system

processes)

• Setting up Scale/Rates

• Accounting Set Up

Whenever you perform any of these operations, the system prompts you

for the password.

Creating a

Supervisor

Password

1. Press the Menu key.

2. Select Set Up, then select Basic Settings.

3. Select Supervisor Set Up. Enter the current password if prompted.

4. Select Edit (or Add) Supervisor Password to create or change an

existing password. The system prompts you to enter the password and

then confirm it.

Password

Protecting an

Operation

1. Press the Menu key.

2. Select Set Up, then select Basic Settings.

3. Press the down arrow and select Supervisor Set Up.

4. Select the option that corresponds to the operation you want to pass-

word protect. The options are:

a. Refill - select this to require a password for adding postage.

b. Clear Batch - select this to require a password before you can clear

the batch count information from the system. The batch count corre-

sponds to the number of pieces of mail processed by the system.

c. Scale/Rates Setup - select this to require a password before you

can modify any of the Scale/Rates features.

d. Text Entry Setup - select this to require a password before you can

create or modify a custom text message.

e. Accounting Setup - select this to password protect account editing

and setup.

Setting Up a

Lock Code

Use the Lock Code option to enter a four- digit password to prevent unau-

thorized use of your postage meter.

1. Press the Menu key.

2. Select Set Up, then select Basic Settings.

3. Select Lock Code and two options are displayed:

a. Lock Code - On/Off

b. Change Lock Code

If this is the first time you are setting up a lock code, “Off” appears next

to the Lock Code selection.

4. Select Lock Code and enter a four digit code. Press Enter and the sys-

tem prompts you to confirm it. As soon as you confirm the code, “On”

appears next to the Lock Code selection.

5. Press the Clear key or the left arrow to exit and set the lock code.

6. To activate the system lock, press the Lock button on the IntelliLink®

Control Center.

5

NOTE: Passwords are case-sensitive and must be at least 4 characters or dig-

its long.

6

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-7

Setting Up

the Scale

and

Selecting

Rates

If you have a scale on your mailing system,

you can use this section to set up how your

scale works with your system.

For example, the Attached Scale option

allows you to set your scale to accommo-

date for environments subject to vibrations.

The Class if new Piece, Dest. if new

Piece and Dest. if new Class options allow

you to specify if you want to clear or retain

the class or destination (ZIP Code or Zone)

whenever you put a new piece of mail on

the scale.

The list of options that displays depends on

the model number of your mailing system.

All of the options are listed in the menu on

the right.

1. To access the scale/rates options,

press the Menu key on the 

IntelliLink® Control Center and select Set Up from the main screen.

Press the down arrow key and select Scale/Rates.

2. If you have set up a supervisor password for Scale/Rates, you are

prompted to enter the password.

Scale/Rates:

Attached Scale

This option appears only if you have an integrated scale or an attached

external scale connected to your mailing system.

Use this option to select how much time your system allows the scale to

settle (Normal or Adjust for Motion).

Select Adjust for motion if your mailing system is in an environment subject

to vibrations, such as near air-conditioning vents or closing doors. If you

select this, the scale will require more time to settle.

1. Press the Menu key on the control center and select Set Up. Press the

down arrow key and select Scale/Rates.

2. Select Attached Scale. The “Vibration Setting” screen displays.

3. Press the screen key for the Attached Scale selection in this screen to

toggle between Normal and Adjust for Motion.

4. Press the Enter key to accept.

7

Scale/Rates Set Up

 Attached Scale

 WOW® Weight Limit

 WOW® Start Key

 Autoscale

 Carrier/Class Disp

 Class if new Piece

 Dest. if new Piece

 Dest. if new Class

 Autoclear Dest Value

 BMC Intra ZIP

 Confirm Svc

 Smart Classes

 Auto Rate Large Env

NOTE: If this is the first time you are using an attached scale, you may be

prompted to enter a location code. Refer to the documentation that arrived with

the scale, or contact the Pitney Bowes Help Desk. Refer to the Pitney Bowes

Contact Information List at the front of this guide for the phone number.

5 • Mailing System Setup

5-8 SV60951 Rev. B

Scale/Rates:

WOW® Weight

Limit

You can set the WOW® weight limit to prevent the system from printing

postage on pieces of mail that exceed a set weight.

1. Press the Menu key on the control center and select Set Up. Press the

down arrow key and select Scale/Rates.

2. Select WOW Weight Limit.

3. Enter the weight in lbs., and/or press the right arrow key and enter the

weight in oz. The weight cannot be great than 1 lb. 0 oz (or 0 lb. 16 oz).

4. Press the Enter to set the weight limit.

Scales/Rates:

WOW® Start Key

While in WOW® mode, placing mail on the scale and manually typing a

postage amount will change the postage mode. Select what should happen

when the Start key is pressed.

• Select Revert to WOW to process the piece of mail in WOW® mode.

• Select Use Current Mode to process the piece of mail in the current

postage mode.

1. Press the Menu key on the control center and select Set Up. Press the

down arrow key and select Scale/Rates.

2. Select WOW Start Key.

3. Select the appropriate option.

4. Press Clear or press the left arrow key to exit.

Scale/Rates:

Autoscale

You can set AutoScale to On or Off.

Select On to enable the AutoScale feature. When a mail piece is placed on

the scale it will automatically weigh and rate the mail piece.

Select Off to disable this feature. If you disable this feature and your sys-

tem has an attached scale, you need to select the Attached Scale mode

when running mail if you want your system to weigh the mail and calculate

postage. Refer to Selecting the Postage Mode and Running the Mail in

Chapter 4 of this guide.

1. Press the Menu key on the control center and select Set Up. Press the

down arrow key and select Scale/Rates.

2. Select AutoScale to toggle between On and Off.

Scale/Rates:

Carrier/Class

Display

Use this option to control how the carrier and class are displayed on the

Main screen.

1. Press the Menu key on the control center and select Set Up. Press the

down arrow key and select Scale/Rates.

2. Select Carrier/Class Disp.

• Select Class Only if you only want the class to display on the Main

screen.

• Select Concatenate Carrier and Class if you want the carrier and

class to display on the main screen. I

NOTE: Select Return to Maximum If you want to reset to the default

settings for the WOW weight limit.

NOTE: If you select this option the carrier and class name will be

concatenated, or broken out onto multiple lines.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-9

Scale/Rates:

Class if New

Piece

Use this option to set the system to prompt you to select a new class for

each piece of mail weighed or to keep the last class used.

1. Press the Menu key on the control center and select Set Up. Press the

down arrow key and select Scale/Rates.

2. Select Class if new Piece.

• To clear the class information select Prompt: Select New Class.

• To retain the class information select Retain: Use Previous Class.

3. The system returns to the Scale/Rates Set Up menu.

Scale/Rates:

Destination if

New Piece

Use this option to set the system to prompt you to select a new destination

(ZIP, Zone code or country) for each piece of mail weighed, or to keep the

last destination used.

Press the Menu key on the control center and select Set Up. Press the

down arrow key and select Scale/Rates.

1. Select Dest. if new Piece.

• To clear the destination select Prompt: Enter New Destination.

• To retain the destination select Retain: Use Class Destination.

2. The system returns to the Scale/Rates Set Up menu.

5 • Mailing System Setup

5-10 SV60951 Rev. B

Scale/Rates:

Destination if New

Class

Use this option to set the system to prompt you to select a new destination

(ZIP, Zone code or country) each time you change the class of mail, or to

keep the last destination used.

1. Press the Menu key on the control center and select Set Up. Press the

down arrow key and select Scale/Rates.

2. Select Dest. if new Class.

• To clear the destination select Prompt: Enter New Destination.

• To retain the destination select Retain: Use Previous Destination.

3. The system returns to the Scale/Rates Set Up menu.

Scale/Rates:

Autoclear

Destination

Value

Use this option to set the system to automatically clear the destination

value, so that the destination value is blank each time you are prompted to

enter a destination or to automatically retain the destination value.

1. Press the Menu key on the control center and select Set Up. Press the

down arrow key and select Scale/Rates.

2. Select Autoclear Dest. Value.

• To clear the destination select Yes: Clear Destination Value.

• To retain the destination select No: Retain Last Destination.

The system returns to the Scale/Rates Set Up menu.

Scale/Rates:

BMC Intra ZIP

Use this option to edit a group of predefined zip code ranges, or create a

new group of ZIP Codes, within a Bulk Mailing Center (BMC).

1. Press the Menu key on the control center and select Set Up. Press the

down arrow key and select Scale/Rates.

2. Select BMC Intra ZIP.

3. To create a new group, select Create new group and enter the new

beginning and ending ZIP Code. You only need to enter the first three

digits of the beginning and ending ZIP Code.

4. To edit an existing group press the corresponding screen key for that

group. You are prompted to enter a new beginning and ending ZIP

Code. You only need to enter the first three digits of the beginning and

ending ZIP Code.

Scale/Rates:

Confirm Svc

Refer to the Using Electronic Confirmation Services section in Chapter 4,

Running Mail for information about the Confirmation Services features.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-11

Scale/Rates:

Smart Classes

The Smart Class™ capability of the DM Series™ mailing system software

has been enhanced to provide fully automatic printing of postal inscriptions

or postal endorsements. With the Smart Class™ feature, you are able to

set the WOW® (Weigh-On-The-Way®) in an automatic mode to allow

changes in Class based on the weight of the mail-piece. (Example: Auto-

matically switch between Presort Classes depending on the weight of mail-

pieces.) Now, the system can also automatically switch between Postal

Inscriptions (i.e. PRESORT) or Postal Endorsement (i.e. MEDIA MAIL,

ADDRESS SERVICE REQUESTED) that you choose for each weight

break.

Two steps are required to use this feature. First, you must select an adver-

tisement and/or inscription while setting up the Smart Class™ template.

Second, you must turn “on” the printing capability of printing Auto Inscrip-

tions. See Setting Up a Smart Class™ with an Auto Inscription in this sec-

tion for more information.

Creating a Smart Class™ with an Auto Inscription

The following example shows how to set 3 different weight breaks. The

weight breaks will use the following three classes.

1. Press the Menu key.

2. Select Set Up, then press the down arrow and select Scales/Rates.

3. Press the down arrow (depending on your system you may have to

press it twice) and select Smart Classes.

4. Select Create.

5. Select the appropriate Carrier, in this example, USPS Domestic.

a. You are prompted to enter the maximum weight for this weight

break:

b. To set the first weight break, use the numeric keys and enter 0 for

lb. Press the Enter key. Enter 3 for oz and press the Enter key.

c. Select the appropriate class, in this example, 1st Class Auto.

d. Select the appropriate subclass. In this example, select Letter, then

select 5-Digit.

e. The Fees screen appears. Press Enter.

For weight break: Use Class:

0.0 oz to 3.0 oz 1st Class Automation Letter 5 Digit

3.0 oz to 13.0 oz 1st Class Non-Automation Presort

13.0 oz to 1.0 lb. Priority

Enter the max weight for this

weight break

0 lb. 0.0 oz to __lb. __oz

5 • Mailing System Setup

5-12 SV60951 Rev. B

f. The Select Auto Ad/Inscriptions screen appears:

• To add an ad, select Ads/Messages. Scroll through the list and

select the appropriate option.

• To add an inscription, select Inscriptions. Scroll through the list

and select the appropriate option.

•Press Enter when done. The display shows the first weight

break for this Smart Class™:

6. To set the next weight break point, select Add Another Class.

a. You are prompted to enter the maximum weight for this weight

break:

b. For the second weight break, enter 0 for lb. Press the Enter key.

c. Enter 13 for oz and press the Enter key. Select the appropriate

class, in this example, 1st Cls Presort.

d. The Fees screen appears. Press Enter.

e. The Select Auto Ad/Inscriptions screen appears:

• To add an ad, select Ads/Messages. Scroll through the list and

select the appropriate option.

• To add an inscription, select Inscriptions. Scroll through the list

and select the appropriate option.

•Press Enter when done. The display shows the first weight

break for this Smart Class™.

7. To set the next weight break point, select Add Another Class.

a. You are prompted to enter the maximum weight for this weight

break:

b. For the third weight break, enter 1 for lb. Press the Enter key.

c. Enter 0 for oz and press the Enter key.

Weight Class/+Fees

0 lb. 0.0 oz — 0 lb. 3.0 oz 1stAuto...r 5 Dig

Enter the max weight for this weight break

0 lb. 3.0 oz to __lb. __oz

Weight Class/+Fees

0 lb. 0.0 oz —0 lb. 3.0 oz 1stAuto...r 5 Dig

0 lb. 3.0 oz —0 lb. 13.0 oz 1st Cls Presort

Enter the max weight for this weight break

0 lb. 13.0 oz to __lb. __oz

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-13

d. Select the appropriate class, in this example Priority Mail. The

Fees screen appears. Press Enter. The Select Auto Ad/Inscriptions

screen appears:

• To add an ad, select Ads/Messages. Scroll through the list and

select the appropriate option.

• To add an inscription, select Inscriptions. Scroll through the list

and select the appropriate option.

•Press Enter when done. The display shows the first weight

break for this Smart Class™. Since we did not create a fourth

weight break it is listed as None.

8. Press the Enter key again and "Select Custom Carrier" appears in the

display. You are presented with a list of available custom carriers for

grouping your Smart Classes.

9. Select one that is listed as "Available". You can have up to a maximum

of 4 custom carriers.

10. Next, you are prompted to enter a "Carrier Name". Enter a name (up to

15 letters and/or numbers) for your Smart Class grouping, for example,

Carrier 1. Press the Enter key.

11. You are now prompted to enter the "Smart Class™ Name". This will be

the class name for the Smart Class™ you have created. Enter the

name (up to 15 letters and/or numbers), for example, Smart Class 1,

and press the Enter key.

12. To exit, press the left arrow key. The main display appears. You can

now begin to use this Smart Class™.

To use a Smart Class™, refer to Selecting a Smart Class™ in Chapter 4 of

the operator guide for your mailing system.

Setting Up a Smart Class™ with an Auto Inscription

1. Press the Menu key.

2. Select Set Up and press the down arrow key.

3. Select Auto Ad/Inscription Setup to toggle printing:

• "On" means the ad and/or inscription will print when a Smart

Class™ is used.

• "Off" means the ad and/or inscription will not print when a Smart

Class™ is used.

4. Follow the prompts to save your changes.

Weight Class/+Fees

0 lb. 0.0 oz —0 lb. 3.0 oz 1stAuto...r 5 Dig

0 lb. 3.0 oz —0 lb. 13.0 oz 1st Cls Presort

0 lb. 13.0 oz —1 lb. 0.0 oz Priority Mail

0 lb. 0.0 oz —0 lb. 0.0 oz None

5 • Mailing System Setup

5-14 SV60951 Rev. B

Modifying a Smart Class™ with an Auto Inscription

1. Press the Menu key.

2. Select Set Up, then press the down arrow and select Scales/Rates.

3. Press the down arrow (depending on your system you may have to

press it twice) and select Smart Classes.

4. Select View.

5. Select the Smart Class™ you wish to edit.

6. Select View Detail.

7. Select Modify Auto Ad/Inscription.

8. The Select Auto Ad/Inscriptions screen appears:

• To add an ad, select Ads/Messages. Scroll through the menu

screens and select the appropriate option.

• To add an inscription, select Inscriptions. Scroll through the menu

screens and select the appropriate option.

•Press Enter when done.

Scales/Rates:

Auto Rate Large

Envelope

Use this option to automatically post large envelopes using the Flat cate-

gory when using Shape Based Rating.

1. Press the Menu key.

2. Select Set Up, then press the down arrow and select Scales/Rates.

3. Press the down arrow (depending on your system you may have to

press it twice) and select Auto Rate Large Env.

• If you want to post large envelopes using the Flat category, select

Yes, Post as Flat.

• If you do not want to post large envelopes using the Flat category,

select No, Display Error.

4. The system returns to the Scale/Rates Set Up menu.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-15

Setting Up

Postage By

Phone®

Meter

Payment

System

This section describes how to set up Post-

age By Phone® Meter Payment System on

your mailing system. It also includes

advanced phone setup instructions for

modifying individual phone connection

parameters (user ID and password and

server IP address).

To access the Postage By Phone® System

setup options, press the Menu key on the

IntelliLink® Control Center, select Set Up

from the main screen, and then select

Phone/Network Set Up.

All of the possible options are listed on the menu at the right.

Phone/Network

Set Up: PBP

Account #

Your Pitney Bowes representative uses this to set up your Postage By

Phone® Meter Payment System account when installing your mailing sys-

tem. Your account number is supplied by Pitney Bowes when you order

your system.

Do not change this unless you are directed to do so by Pitney Bowes.

Phone/Network

Set Up: Dialing

Prefix

If you need to dial a number in order to reach an outside line, use this

option to enter that prefix number.

1. Press the Menu key on the control center. Select Set Up from the main

screen, then select Phone/Network Set Up.

2. Select Dialing Prefix.

3. Use the numeric keypad to enter the number you need to dial to reach

an outside line, for example, 9.

To enter a symbol hold down the Symbol key and at the same time

press the key for the symbol (for example, the # or * keys).

4. Press the Enter key.

Phone/Network

Set Up: PB

Phone #

Use this option to enter the Pitney Bowes phone number that you use to

add postage to your postage meter.

1. Press the Menu key on the control center. Select Set Up from the main

screen, then select Phone/Network Set Up.

2. Select PB Phone #. This number is supplied by your Pitney Bowes rep-

resentative.

3. Use the numeric keypad to enter the phone number you need to dial to

connect to Pitney Bowes to add postage, or select Reset to Factory

Phone Number to change back to the number present when the sys-

tem was delivered.

4. Press the Enter key.

8

Phone/Network Set Up

 PBP Account #

 Dialing Prefix

 PB Phone #

 My Phone #

 Modem Type

 LAN Firewall Settings

 Network Settings

 Remote PCRefill

5 • Mailing System Setup

5-16 SV60951 Rev. B

Phone/Network

Set Up: My

Phone #

Use this option to enter your local phone number (the number to which your

mailing system is connected).

1. Press the Menu key on the control center. Select Set Up from the main

screen, then select Phone/Network Set Up.

2. Select My Phone #.

3. Use the numeric keypad to enter your local phone number. Be sure and

include the area code with your number. Also, use only digits and do

not include spaces or dashes.

4. Press the Enter key.

Phone/Network

Set Up: Modem

Type

Use this option to select the modem type: USB, Serial, or Internal.

1. Press the Menu key on the control center. Select Set Up from the main

screen, then select Phone/Network Set Up.

2. Select Modem Type and the "Select Modem Type" screen appears.

3. Select the appropriate modem type (USB, Serial, Internal or Use LAN).

The Phone/Network Set Up screen reappears.

4. In order for this change to take effect you must rest

art your system. Use

the On/Off switch located on the base of your machine to restart your

system (see Mailing System Exterior section in Chapter 2 of this guide

for the location of the On/Off switch).

Phone/Network

Set Up: Use LAN

Firewall Settings

This option allows you to modify individual LAN firewall settings.

1. Press the Menu key on the control center. Select Set Up from the main

screen, then select Phone/Network Set Up.

2. Select LAN Firewall Settings. The "LAN Firewall Settings" screen

appears and displays the following options:

•Ping

•Trust

• Default Settings

3. Select Ping to toggle between Enable/Disable.

4. Select Trust. The “LAN Firewall Trusted Host Settings” screen appears.

and displays the following options:

•Trust All

• Trust None

• Trust Hosts Only

Select the appropriate option.

5. Select Default Settings to revert to the default LAN firewall settings for

the system.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-17

Phone/Network

Set Up: Network

Settings

This option allows you to modify individual phone connection parameters.

1. Press the Menu key on the control center. Select Set Up from the main

screen, then select Phone/Network Set Up.

2. Select Network Settings. The "Network Set Up" screen appears and

displays the following options:

• Distributor Parameters

• Mailing System Network Settings

3. If you select Distributor Parameters, the system displays the following

connection parameters:

• Global Account & User Id

• Global Password

• ANI/LCZ Server IP

• ANI/LCZ Server Port #

• Primary DNS Server

• Secondary DNS Server

• Distributor URL

• Backup Data Center URL

4. If you select Mailing System Network Settings, the system displays

the following options.

• Get IP Address

• IP Address

• Subnet Mask

• Default Gateway

• MAC Address (you cannot modify this)

5. Select the parameter you want to edit and make the changes.

6. Press Enter when complete.

Phone/Network

Set Up: Remote

PC Refill

This option is available only on systems that have the optional Remote

Refill feature installed.

Use this option to turn the Remote PC Refill feature on or off.

1. Press the Menu key on the control center. Select Set Up from the main

screen, then select Phone/Network Set Up.

2. If necessary, press the down arrow key and select Remote PC Refill to

toggle this option on or off.

3. The mailing system must restart in order for the change to take effect.

The system will restart automatically; however, you can select OK,

restart now to expedite the process.

CAUTION: Changing these parameters may result in errors

when trying to contact Pitney Bowes. Contact your Pitney Bowes

representative or call the Help Desk if you are not sure. Refer to

the Pitney Bowes Contact Information List at the front of this

guide for the phone number.

NOTE: Once you select this option, the system will restart.

5 • Mailing System Setup

5-18 SV60951 Rev. B

Configuring

High/Low

Funds

Warning

Setting the Low Funds Warning Value

Use this option to set a value at which the mailing system warns you that

the funds remaining in the meter are getting low.

1. Press the Menu key on the control center, select Set Up from the main

screen, and then select Basic Settings.

2. Select Low Funds Warning.

3. Enter the low value warning amount using the numeric keyboard.

4. Press the Enter key.

Setting the High

Value Warning

for Key In

Postage

Use this option to set a value at which the mailing system warns you that

you have entered a postage value that is more than the amount you are

setting here. This feature prevents you from accidentally printing a postage

amount that is more than you need.

1. Press the Menu key on the control center, select Set Up from the main

screen, and then select Basic Settings.

2. Select High Value Warning.

3. Enter the high value warning amount ($0 - $99.99) using the numeric

keypad.

4. Press the Enter key.

5. Confirm that the high value warning amount that appears in the dis-

played is correct. Press the key corresponding to the option you want.

Configuring

Low Ink

Warning

Use this option to specify how you want the system to notify you when you

are running low on ink.

1st Low Ink Warning

1. Press the Menu key on the control center, and select Set Up.

2. Select Basic Settings.

3. Press the down arrow key and select 1st Low Ink Warning.

4. Press the screen key corresponding to the option you want. You can

choose to have the system notify you when there is less than a 5-day

supply of ink, or you can choose to ignore the warning.

2nd Low Ink

Warming

Repeat the above for 1.5 day notification.

9

NOTE: This option does not appear if the Automated Meter Refill feature is

turned on.

10

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-19

Configuring

System

Timeouts

This section describes how to set various

system timeouts for your mailing system.

1. To access the system timeouts, press

the Menu key on the control center, and

select Set Up.

2. Select Basic Settings and then Time-

outs to get all of the timeout options.

The timeout options are listed on the right.

All of these options are described in the fol-

lowing sections.

Standby Mode: Least Power Usage

In order to reach the lowest level of power consumption, the mailing system

can be manually switched "Off" while still plugged into the wall. Toggle the

"On/Off" switch to "Off" when not using the mailing system for an extended

period of time. When switched back "On" expect some delay for a normal

reboot to assure that the entire system is ready to go.

Timeouts:

Display Sleep

This option allows you to specify how long the system can remain inactive

before the display turns off. You can set the timeout for 1 - 30 minutes, in 1

minute increments. The default timeout is 5 minutes.

The display turns on again when you press any key on the control center or

if you place mail in the feeder or on the scale (either integrated or attached

external scale).

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select Display Sleep.

4. Enter the number of minutes (1-30) using the numeric keyboard.

5. Press the Enter key.

Timeouts:

ENERGY STAR®

Sleep

The ENERGY STAR® "sleep" mode will save money, and help protect the

environment. Use this option to specify how long the system remains inac-

tive before it goes into "sleep".

You can set this timeout for 40 - 240 minutes, in 1 minute increments. The

default timeout is 10 minutes.

The system goes into display sleep before it goes into system sleep. The

system wakes up again when you press any key on the control center or if

you place mail in the feeder or on the scale (either integrated or attached

external scale).

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select System Sleep.

4. Enter the number of minutes (40 - 240 minutes) using the numeric key-

pad.

5. Press the Enter key.

11

Timeouts

 Display Sleep

 System Sleep

 Normal Preset Timer

 Feeding Timeout

 Transaction Timeout

5 • Mailing System Setup

5-20 SV60951 Rev. B

Timeouts:

Normal Preset

Timer

The normal preset timer option allows you to specify how much time you

want to allow the system to remain idle before it returns to the Normal Pre-

set settings (refer to Define Preset section in this chapter for more informa-

tion on Normal Presets).

You can set this timeout for 0 - 1440 minutes, in 1 minute increments. The

default timeout is 30 minutes.

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select Normal Preset Timer.

4. To set the timer, enter the number of minutes (0-1440) using the

numeric keyboard.

5. If you want the system to stay at the last settings used, select Never

reset to Normal Preset.

6. Press the Enter key.

Timeouts:

Feeding Timeout

Use this option to specify how much time to allow before the feeder stops

after the last envelope is processed.

You can set this timeout for 5 - 90 seconds, in 1 second increments. The

default timeout is 5 seconds.

This reduces the wear on your machine and acts as a safety measure if

you leave the machine unattended.

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select Feeding Timeout.

4. Enter the number of seconds (0 - 90) using the numeric keyboard, or

press the screen key corresponding to Turn Rollers off Immediately,

or Run Until Stop key is Pressed.

5. If you entered the number of seconds, press the Enter key.

Timeouts:

Transaction

Timeout

This option is available only if your mailing machine is connected to the

AccuTrac™ Mail Accounting system.

Use this option if you routinely batch your mail runs. This option allows you

to specify how much time to allow the system to remain idle before it ends

the current accounting transaction. You can set this timeout for 10 - 65520,

in 1 second increments. The default timeout is 14,400 seconds.

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select Transaction Timer.

4. Enter the number of seconds (10 - 65520) using the numeric keyboard.

5. Press the Enter key.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-21

Defining

Presets

You can define up to 50 sets (0-49) of preset mailing system values, with

each set having different values for such items as the account name, post-

age value, class, carrier, a special service, a mode such as Attached

Scale or Differential weighing, and the like. You can use these presets for

different mailing jobs.

The 0 preset is the normal preset and the one you use to store your most

commonly used system values. These are the values your system will use

whenever you restart your machine. After a certain period of inactivity, or

when you power up, the system restores the normal preset settings.

After you define all of your presets, you can invoke the normal preset val-

ues simply by pressing the Normal Preset key. To select any of the other

presets, press the Custom Preset key and select the preset you want for

the particular mailing operation.

Defining Normal

Preset Values

Follow the steps below to define the Normal Preset values.

1. Enter the values you use most often to run a mail job, for example, the

weighing mode, the postage value, class and carrier etc.

2. Press the Custom Presets key. A list of presets, starting with “0 Nor-

mal” appears. Do not press any of the screen keys corresponding to

these presets.

3. Press the right arrow key.

4. Press the screen key for Store Current Setting to Preset.

5. Select the normal preset by pressing the key for 0. Normal.

6. If you have selected Key in Postage mode, the system will prompt you

to choose a class for the preset. Choosing a class will ensure your pre-

set values are automatically updated when postage rates change.

• Press the Select Class screen key, then follow the prompts to

select a weighing and class options. The system will return to the

Main screen. Return to step 2 to set the Normal Preset.

OR

• Press the down arrow key to continue setting the preset without

selecting a class.

7. The "View Preset" screen appears and displays all of the values you

defined in this session. Press the Enter key to return to the main

screen.

12

NOTE: First Class, 1 oz as the default factory setting for the Normal Preset.

NOTE: Proceed as if you were actually running a job. Select the mode and

class and service etc. By doing this, you are entering the values that you will

use for the normal preset. Refer to Chapter 4, Running Mail in this guide for

more information on selecting mode and class.

5 • Mailing System Setup

5-22 SV60951 Rev. B

Defining Custom

Preset Values

Defining Custom Preset Values

When creating a custom preset, the mailing system will prompt you to

select a class of mail if you are using Key In Postage Mode. Selecting a

class will ensure your preset values are updated automatically when post-

age rates change.

1. Enter the values for the mail job (for example, the weighing mode, the

postage value, class and carrier etc.) that correspond to the values you

want to be able to call up in the future by selecting a custom preset key.

For example, you may want to define a set of conditions so that the

envelopes are sealed only (no postage applied).

2. Press the Custom Presets key.

3. Press the right arrow key.

4. Select Store Current Setting to Preset.

5. A list of presets, starting with “0 Normal” appears. Select one of the pre-

sets that has not been defined yet. These presets are named “Avail-

able”. To change an existing preset, refer to Editing Custom Preset

Values in this section.

6. If you have selected Key in Postage mode, the system will prompt you

to choose a class for the preset. Choosing a class will ensure your pre-

set values are automatically updated when postage rates change.

• Press the Select Class screen key, then follow the prompts to

select a weighing and class options. The system will return to the

Main screen. Return to step 2 to set the Custom Preset.

OR

• Press the down arrow key to continue setting the custom preset

without selecting a class.

7. The system prompts you to “Enter New Preset Name”. Type in the

name using the alphanumeric keys.

8. Press the Enter key. The "View Preset" screen appears and displays all

of the values you defined in this session.

9. To use these values in the future, simply press the Custom Presets

Key and select the screen key corresponding to this preset name.

10. Press the Enter key to return to the main screen.

NOTE: You can elect to save the custom preset without a selecting a class, but

your preset values will not update automatically when postage rates change.

NOTE: Proceed as if you were actually running a job. Select the mode and

class and service etc. By doing this, you are entering the values that you will

use for the normal preset. Refer to Chapter 4, Running Mail in this guide for

more information on selecting mode and class.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-23

Store Advance

Date in a Custom

Preset

This feature may be offered as a standard or optional feature and is not

available on all Pitney Bowes solutions. Please contact your local account

representative to determine if this option is accessible on your system.

In order to store an Advance Date setting in a custom preset, you need to

first turn on this feature. For information on setting an advance date, refer

to Meter Stamp Options: Date section in Chapter 4 in this guide.

To enable this feature:

1. Press the Custom Presets key.

2. Press the right arrow key and the "Set Up Preset" screen opens.

3. Select Date Advance. The following message appears: "If set on, pre-

sets stored when the date is not advanced will return the system to

today's date."

• Select On to turn on this feature and store the date advance.

• Select Off if you want to turn off the feature.

4. Refer to the examples on the next page for more information on how

storing the Advance Date in custom presets works.

Example 1 - If today is Wednesday and you set the advance date for 2

days* and store this advance in a custom preset, then:

• if you recall the preset on the same day (Wednesday) it will print Fri-

day's date on your postage.

• if you recall the preset on the next day (Thursday) it will print Saturday's

date on your postage.

Example 2 - If you have previously set up your system so that it automati-

cally advances the date at 3 PM*, and you created a custom preset with the

Advance Date set to zero (that is, you did not advance the date), then:

• if you recall the preset before 3 PM it will print today's date on your

postage.

• if you recall the preset after 3 PM it will print tomorrow's date on your

postage.

Example 3 - If you have previously set up your system so that it automati-

cally advances the date at 3 PM, and you create a custom preset that

advances the date by 2 days, then:

• if you recall the preset before 3 PM, the system will set the date two

days ahead.

• if you recall the preset after 3 PM, the system will still set the date two

days ahead.

NOTE: If you create a custom preset with the Advance Date feature turned

off and you recall this preset, the current date setting is not affected.

* To set advance date, press the Menu button, select Meter Stamp Options,

then select Advance Date.

* To automatically advance the date (by 24 hours), press Menu button, select

Set Up, press the down arrow key, then select Date will advance after.

5 • Mailing System Setup

5-24 SV60951 Rev. B

Editing Custom

Preset Values

To edit an existing custom preset, you define its new values and then over-

write the old values.

1. Enter the new values for the mail job that correspond to the custom pre-

set you want to change or edit.

2. Press the Custom Presets key.

3. Press the right arrow key (Set up Presets appears next to the right

arrow key).

4. Press the screen key for Store Current Setting to Preset.

5. The system prompts you to “Select Preset to Replace”. Press the

screen key next to the name of the preset you want to edit.

6. Press the Enter key to view the preset values. Press Enter again to

return to the main screen.

Viewing,

Renaming, or

Deleting Presets

1. Press the Custom Presets key.

2. A list of presets, starting with 0 Normal appears. Select the appropriate

preset. 0 - 4 presets are displayed on the screen. To view the other pre-

set names, press the down arrow key.

3. Press the right arrow key (Set up Presets appears next to the right

arrow key).

4. The following options appear:

• Store Current Setting to Preset

• View Preset

• Rename Preset

• Delete Preset

Select the screen key corresponding to the option you want. Follow the

screen prompts.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-25

Creating

Custom

Messages

Custom Messaging enables you to enter text at the Control Center which

can print directly on envelopes as they pass through the mailing system.

Custom messages can be saved in the memory of the system, and recalled

whenever appropriate to print. In the Control Center, this feature is shown

as “Text Entries.”

Sample:

ACME Corporation

Finance Department

Bldg 3, Floor 4

201 Aberdeen Parkway

Charlotte NC 28255

Specifications

• Print up to five lines of information.

• Print a maximum of 20 characters per line (including spaces).

• Fixed font (Lucida Console, 10 Point).

• UPPER CASE and lower case available.

• Special characters available (as outlined on the keypad).

• Save up to five custom messages in memory.

• Custom messages can be saved in the Normal or Custom Presets.

• Uses full QWERTY keypad standard on all DM Series™ mailing sys-

tems.

• Custom messages always print to the left of the postage, and left of any

advertisements and inscriptions.

• Operating speed is reduced slightly to accommodate printing operation.

The Custom Messaging capability of your DM Series™ mailing system has

several applications. Use it for all outgoing mail that does not have a pre-

printed custom message such as Business Reply Mail. Even if you use a

pre-printed custom message on outgoing mail, this capability can be used

to define a department or section of your organization for “return mail.” By

implementing this as a process, undeliverable mail can bypass the Mail

Center, and be returned directly to the department that generated the mail-

ing.

13

IMPORTANT: You should be familiar with the USPS regulations and standards

relating to custom message printing and envelope usage for guidance concern-

ing appropriate content, format, and other usage considerations

IMPORTANT: Custom Messaging requires an envelope at least 6 3/4" long to

print effectively. See Envelope Guidance in this section regarding testing of

your envelopes before running.

5 • Mailing System Setup

5-26 SV60951 Rev. B

Postal Rules and Guidance

Creating a Custom Message for the First Time

1. Press the Menu key.

2. Select Set Up, then select Text Entry Set Up.

3. Select Create.

4. Select a line of text to enter. Type in the text and press Enter.

5. Repeat step 4 until all lines of text have been entered. You can enter up

to five lines of text.

6. Press Enter when done. The Enter Text Entry Name screen appears.

7. Type in a name for the custom message and press Enter.

8. Press the left arrow key to return to the Main screen.

Adding Additional Custom Messages

The system can hold up to five custom messages at a time. To add addi-

tional custom messages to the system:

1. Press the Menu key.

2. Select Meter Stamp Options, then select Text Entries.

3. Follow steps 3 through 8 in Creating a Custom Message, above, to add

and save the address information.

Selecting/Deselecting a Custom Message

1. Press the Menu key.

2. Select Meter Stamp Options, then select Text Entries.

3. Select the custom message you want to print on the envelope.

If you do not wish to print a custom message at this time, select Don't

Print Text Entry.

4. Press Enter when done.

5. Press the left arrow key to return to the Main screen.

Viewing a Custom Message

1. Press the Menu key.

2. Select Meter Stamp Options, then select Text Entries.

3. Press the right arrow key, then select View.

4. Select the appropriate custom message. The custom message appears

on the screen.

5. Press Enter when done.

6. Press the left arrow key to return to the Main screen.

IMPORTANT: Any custom message printed by the DM Series™ system must

follow USPS guidelines as published in the Domestic Mail Manual (DMM).

TIP: Print a sample piece of mail to see ensure the custom message prints as

desired on the envelope.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-27

Editing a Custom Message

1. Press the Menu key.

2. Select Meter Stamp Options, then select Text Entries.

3. Press the right arrow key, the select Edit.

4. Select the appropriate custom message.

5. Select a line of text to edit.

a. Press Clear to clear the existing entry, or press the left arrow key.

b. Make any necessary changes to the text.

c. Press Enter when done.

6. Repeat step 5 until you have edited the appropriate lines of text.

7. Press Enter. The Edit Text Entry Name screen appears.

8. If necessary, edit the name of the custom message. Press Enter when

done.

9. Press the left arrow key to return to the Main screen.

Deleting a Custom Message

1. Press the Menu key.

2. Select Meter Stamp Option, then select Text Entries.

3. Press the right arrow key, then select Delete.

4. Select a custom message to delete.

5. Select Yes. The custom message is deleted from the list.

6. Press the left arrow key to return to the Main screen.

Envelope Guidance

Drop Shipment Endorsement

NOTE: Always run a test print (at $0.00 postage) before using Custom Messag-

ing to ensure proper placement on an envelope. Custom Messaging prints a

custom message or other information directly to the left of your postage meter

imprint and any Postal Endorsements or Inscriptions on the envelope. This mes-

sage does not print on the left margin of the envelope, nor does your mailing

system allow for placement of the custom message on your envelope. There-

fore, before printing a mailrun using this feature, you should always process a

Test Print with ZERO POSTAGE to ensure that the full message is properly

positioned on the envelope.

NOTE: In most cases, the Drop Shipment Authorization is printed using an

Endorsement purchased from the Pitney Bowes Online Store. The Custom Mes-

saging feature of the DM Series™ may satisfy USPS requirements for Drop

Shipment endorsements on your mailings. However, the application and

endorsement format must be authorized locally by the USPS. Under current

Postal guidelines, the local business mail entry management of the USPS must

approve the application or endorsement format for mail deposited as “Drop

Shipment Authorization.” Contact the USPS directly for further guidance.

5 • Mailing System Setup

5-28 SV60951 Rev. B

Taking the

Meter Out of

Service

Call your Pitney Bowes representative if you need to return the postage

meter (contained in the IntelliLink® Control Center) to Pitney Bowes. When

instructed, follow the procedure here.

1. Press the Menu key and select Set Up.

2. Select Take Meter Out of Service.

3. Select Transfer Funds from Meter. This transfers the funds from your

meter back to your account.

4. The system transfers the funds and displays the amount transferred. To

print this amount on an envelope, place an envelope on the feed deck

and press the Start key. To print on a tape, simply press the Tape key.

Adding an

Optional

Printer

You can connect a Pitney Bowes USB printer to your mailing system. To

add this optional external printer, all you need to do is plug the USB con-

nector from the printer into one of the two USB connectors on the mailing

system. Your mailing system recognizes the printer as soon as you plug it

into the base.

The dual USB ports are located beneath the main cover as shown here.

14

15

USB Ports

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-29

Configuring

the Optional

Barcode

Scanner

If you have a barcode scanner attached to your mailing system, you can

configure it to scan:

• account names,

• account codes (Business Manager only),

• speed codes (INVIEW™, Budget Manager only),

• Custom and Normal Presets,

• Job IDs, or

• ZIP Codes

if you are in the INVIEW™, Budget Manager or Business Manager

accounting systems.

Refer to the appropriate topic in this section:

• If you are using an accounting system on your mailing system you can

set the default scan type so that your system recognizes your particular

accounting application when it scans the barcode. Refer to Setting the

Default Scan Type.

• If you are attempting to scan barcodes that were defined for other

accounting systems and those accounts contain a prefix, you can set

up your system to recognize that prefix when it scans in the barcode.

Refer to Adding Barcode Prefixes.

• If you need to combine multiple barcode scans into a single barcode,

refer to Combining Barcodes.

• If you want your system to require an operator to press the Enter key to

accept each barcode value after it is scanned and displayed on the

IntelliLink® Control Center screen, refer to Setting Auto-Enter.

16

NOTE: You can use a barcode scanner to scan in barcodes for USPS Special

Services regardless of the accounting system you are using. USPS Special Ser-

vices do not require any set up operations here.

5 • Mailing System Setup

5-30 SV60951 Rev. B

Setting the

Default Scan

Type

If you are using an accounting system on your mailing system you can set

up the scanner so that it knows what field is scanning without using a prefix

code. Your selection of Account Name or Account Code depends on your

accounting system. You can then scan the account code or name directly

from the Main screen on IntelliLink® Control Center display.

To set the default value:

1. Press the Menu key on the control center, then select Set Up.

2. Press the down arrow key and then select Barcode Scanner.

3. At the "Barcode Scanner Setup" menu, select Default Scan Type.

4. Select the appropriate option according to the table here:

5. If you do not want any default account system, or preset, or if you will

be scanning multiple fields select None.

6. As soon as you make your selection, the "Barcode Scanner Setup"

menu reappears. You can make other selections or press the left arrow

key to return to the "Set Up" menu.

If your accounting 

system is: And the barcode 

contains: Select this default

scan type:

Business Manager

Account Name Account Name

Account Code Account Code

Preset Preset

Job ID 1 Job ID 1

Job ID 2 Job ID 2

INVIEW™ or Budget

Manager

Account Name Account Name

Account Code Account Code

Preset Preset

Job ID 1 Job ID 1

Job ID 2 Job ID 2

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 5-31

Adding Barcode

Prefixes

If you are going to scan multiple fields, you will need to create barcodes

that contain a 1 or 2 digit prefix. This prefix identifies the field you are scan-

ning. You may use this if you are transferring accounts from a different

accounting system like the Paragon®, or from a set of pre-printed barcode

labels that have a prefix as part of the barcode. You can then scan these

barcodes when the Main screen displays IntelliLink® Control Center.

To set the prefix value:

1. Press the Menu key on the control center, then select Set Up.

2. Press the down arrow key and then select Barcode Scanner.

3. At the "Barcode Scanner Setup" menu, select Barcode Prefixes.

4. Select the Prefix Size and then select 1 or 2 whichever is appropriate.

5. Select the appropriate barcode prefix option according to the table

here:

6. When you select the barcode prefix, the default value for that option

appears on the screen. To enter a new value, press the Clear key to

remove the default, then type in the prefix character(s).

7. Press the Enter key.

8. As soon as you make your selection, the "Barcode Scanner Setup"

menu reappears. You can make other selections or press the left arrow

key to return to the Set Up menu.

If your accounting 

system is: And the barcode 

contains: Select this barcode

prefix option:

Business Manager

a prefix and Account

Name Account Name Prefix

a prefix and Account

Code Account Code Prefix

a prefix and Job ID 1 Job ID 1 Prefix

a prefix and Job ID 2 Job ID 2 Prefix

INVIEW™ or Budget

Manager

a prefix and Account

Name Account Name Prefix

a prefix and Speed

Code Speed Code Prefix

a prefix and Job ID 1 Job ID 1 Prefix

a prefix and Job ID 2 Job ID 2 Prefix

NOTE: Barcode prefixes are case-sensitive.

5 • Mailing System Setup

5-32 SV60951 Rev. B

Combining

Barcodes

If you need to combine multiple barcode scans into a single barcode, use

this setup option. For example, the typical barcode scanner can only

accept a maximum of 30 characters. If you want to scan an account name

that contains more than 30 characters, say 50 characters, you add a "join

character" at the end of the first 30 characters. These first 30 characters

with the join character at the end, would be on the first line and the second

20 characters would be on the second line. When you scan these two bar-

code lines, the system will combine them into a single barcode account

value.

To select the character to join multiple barcode scans:

1. Press the Menu key on the control center, then select Set Up.

2. Press the down arrow key and then select Barcode Scanner.

3. At the "Barcode Scanner Setup" menu, select Concatenate Scans.

4. A list of possible "join character" options is displayed. Select the char-

acter you use to combine the barcode values.

5. As soon as you make your selection, the "Barcode Scanner Setup"

menu reappears. You can make other selections or press the left arrow

key to return to the Set Up menu.

The following is an example using a + symbol as a join character.

When you scan in these three barcodes, the system will combine them into

a single barcode value.

Setting



Auto-Enter

You can set up your system so that after it scans in a barcode value and

displays it on the IntelliLink® Control Center screen, it requires you to press

the Enter key to accept that value. You can do this if you want to be sure

that an operator verifies that the correct barcode has been scanned. By

default, the system will automatically enter the value as soon as it scans in

the barcode.

To require you to press Enter to accept each scan:

1. Press the Menu key on the control center, then select Set Up.

2. Press the down arrow key and then select Barcode Scanner.

3. At the "Barcode Scanner Setup" menu, select Auto-enter.

4. Select Off to disable the Auto-enter. This will now require you to manu-

ally press the Enter key after each scan.

NOTE: When creating your own barcodes, create them in uppercase. If you

create them in lowercase, the length of the barcode will be twice that of the

same barcode created using uppercase text.

6 • Adding Postage

SV60951 Rev. B

Postage By Phone® Meter Payment System ...................................... 6-2

Your Postage Meter .............................................................................6-2

Connection Alternatives .......................................................................6-3

USPS Rekey Requirements................................................................. 6-3

Managing Your Postage Funds............................................................6-4

Connecting Your Postage Meter to an Analog Phone Line.................. 6-5

Checking Available Funds in Your Postage Meter ............................... 6-6

Checking Your Postage By Phone® Meter Payment System Account

Balance ................................................................................................ 6-6

Adding Postage....................................................................................6-7

Postage Pass - Automated Postage Refill ...........................................6-7

6 • Adding Postage

6-2 SV60951 Rev. B

Postage By

Phone® Meter

Payment

System

Postage By Phone® Meter Payment System is a Pitney Bowes service that

you use to add postage to your meter. You can access the Postage By

Phone® System 24 hours a day, 7 days a week through your IntelliLink®

Control Center. For more information, refer to the Postage By Phone® Sys-

tem materials furnished with your system.

If you need assistance with Postage By Phone® System: If you need

assistance, have your account number ready and call the Postage By

Phone® System number. Refer to the Pitney Bowes Contact Information

List at the front of this guide for the phone number.

Your Postage

Meter

The postage meter on your mailing system is a Postal Security Device

(PSD) that incorporates the latest technology approved by the United

States Postal Service to secure funds. This technology eliminates the need

to perform physical inspections thereby making the system easier and

more convenient to use. The PSD contains the funds and performs all of

the calculations necessary to print meter stamps that comply with the latest

USPS standards.

The United States Postal Service (USPS) licenses your meter and requires

a modem inspection of the meter. Periodically, your IntelliLink® Control

Center will be required to connect to Postage By Phone® as a means of

inspecting the PSD (Postal Security Device) and validating information in

your Control Center.

To ensure that your operations are not interrupted, the time periods for the

Data Center Connection are pre-established in your system, and will give

adequate warning to you when this connection may be required:

• The message “Data Center Contact Required” will first be shown

approximately 21 days after your last connection. The Control Center

will allow you to either “Connect Now” or “Later.” By selecting “Later”,

you enter a grace period that lasts approximately 7 days.

• The “Data Center Contact Required” message will appear each day for

7 days (when you power-up your system), and will only disappear after

a successful connection. This may also appear on the main screen in

reverse-type with the “Connect to Data Center” message.

• On the 28th day after your last successful connection, your Control

Center will display a message, “You will not be able to print postage

until this process is completed.” Please connect to the Postage By

Phone® Data Center to continue your operations.

• Follow the prompts on your Control Center or perform a Balance Inquiry

to make a successful connection. After a successful connection, your

screen will indicate “Data Center Contact Complete.”

To improve overall productivity, Pitney Bowes recommends that you estab-

lish a “constant connection,” where a LAN connection or phone line is con-

nected to your Control Center (direct or wireless), or you use an approved

alternative connection. See the Connection Alternatives – Review section

of this guide for more details.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 6-3

Connection

Alternatives

Your mailing system connects to the Pitney Bowes using one of four meth-

ods:

• Constant (High Speed) Connection - using your organization’s Local

Area Network and approved connection device

•Direct Analog Connection – requiring a direct, constant connection.

(The phone line comes out of the wall, and plugs in directly to the back

of the Control Center.)

•Shared Analog Connection - the phone line comes out of the wall, but

may be used for a fax machine. The phone line is either detached from

the fax machine and used for the Pitney Bowes connection, or a splitter

is installed to facilitate a connection to this shared line.

•Wireless Analog Connection - using an approved wireless device. (A

remote receiver is attached at the phone line coming out of the wall,

and a transmitter is attached to the back of the Control Center. All data

is transferred without a physical connection of the phone line.).

USPS Rekey

Requirements

The United States Postal Service (USPS) also requires, for security rea-

sons, that the meter keys expire after 3-6 years. Meter keys are crypto-

graphic codes that your system uses to protect your funds during printing

and when connecting to your account.

When the meter keys expire, the system reports that a rekey operation is

required.

To rekey your meter, perform a refill. This upgrades the keys. If you do not

perform a refill within three months (90 days) of the rekey message, the

system locks the meter and does not allow you to print postage.

You may still perform a refill to upgrade the keys and resume operation.

IMPORTANT: Please contact your Pitney Bowes account representative to

determine which connection options are available to you.

6 • Adding Postage

6-4 SV60951 Rev. B

Managing Your

Postage Funds

Refer to the appropriate section listed here for checking funds and account

balances and adding postage when using the Postage By Phone® Meter

Payment System.

Connecting Your Postage Meter to a Local Area Network (LAN) -

Refer to this section if you are using your organization’s Local Area

Network and an approved connection device. This is the recom-

mended method.

Connecting Your Postage Meter to an Analog Phone Line. Refer to

this section to see how to connect your postage meter to an analog

line. This shows the recommended connections for when the analog

line is close to your mailing system, and when you have to remove the

IntelliLink® Control Center and take it to a remote location.

Checking Available Funds in Your Meter. Follow this procedure to

see if you have sufficient funds in your meter.

Checking Your Postage By Phone® System Account Balance.

Follow this procedure to see how many funds are in your account.

Adding the Postage. Follow this procedure to add postage from your

Postage By Phone® System account to your postage meter.

Automated Postage Refill. Follow this procedure to set up automatic

postage refills on your postage meter.

Connecting

Your

Postage

Meter to a

LAN

Adding postage funds to your system is fast, easy, and convenient. Con-

nect to the internet (and to Pitney Bowes) using your organization’s Local

Area Network (LAN).

Plug one end of the Ethernet cable (supplied) into the internet source and

the other end into the USB adapter. Plug the USB adapter into one of the

available USB ports on your DM Series™ system as shown here.

Visit www.pb.com/constantconnection for more information.

1

2

3

4

5

6

1

NOTE: If a LAN connection is not available, you can connect via analog phone

line. Refer to 2, Connecting Your Postage Meter to an Analog Line Phone Line

in this chapter for more information.

USB Ports

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 6-5

Connecting

Your

Postage

Meter to an

Analog

Phone Line

Which connector do I use?

Internal Analog Phone Line Connector - Use the internal analog modem

to connect directly to an analog phone line.

If your mailing system is not located near an analog phone line and you

need to remove the control center when you perform feature updates or

add postage, refer to Connecting Your Postage Meter to a Remote Analog

Line in this section.

Connecting Your

Mailing System

to a Remote

Analog Phone

Line

If you need to connect to an analog phone line that is not located near your

mailing system, you can remove the IntelliLink® Control Center and move it

to a location near the analog phone line. At the remote location, plug one

end of the AC Adapter (P/N 1C85005) into the back of the control center

and the other end into an AC outlet.

To remove the control center and move it to another location:

1. Turn off the power to the mailing system.

2. Pull the blue lever at the right of

the control center towards you.

3. Slide the control center forward

to remove it.

4. Take the control center to

where the analog phone line is.

5. Connect the telephone cord

(AWG 26) from the internal

analog connector to the analog

telephone line.

6. Connect the A/C Adapter (P/N

1C85005) to the back of the

control center and plug it into

an AC outlet.

2

Internal Analog Phone

Line Connector

Use this to connect

directly to an analog

phone line

IntelliLink® Control Center installed on a DM1000™ Digital Mailing System base.

Dotted line indicates AC Adapter Receptacle is covered by base

Pull the blue lever forward to

release the control center

6 • Adding Postage

6-6 SV60951 Rev. B

7. Add or check your postage

funds as described in Checking

Your



Postage By Phone® Meter

Payment System Account Bal-

ance in this chapter.

8. Unplug the telephone cord and

the A/C Adapter.

9. Reinstall the IntelliLink® Con-

trol Center by sliding it into the

docking station on top of the

mailing system until you hear it

click into place.

10. Turn the power back on.

Checking

Available

Funds in

Your

Postage

Meter

If you are not sure if you have enough money to run mail or print tapes, you

should check the amount of money (funds) in your postage meter.

To check available funds in your meter:

1. Press the Funds key. The amount of funds available in your postage

meter displays at the top of the screen.

2. To print a funds report on an envelope, place an envelope on the feed

deck and press the Start key. To print on a tape, simply press the Tape

key.

The system returns to the mailing screen.

If you do not have enough postage funds in your meter, check your Post-

age By Phone® Meter Payment System account balance (see Checking

Your Postage By Phone® Meter Payment System Account Balance in this

chapter). If there are enough funds in your account, move funds to your

postage meter (see Adding Postage in this chapter).

Checking

Your

Postage By

Phone®

Meter

Payment

System

Account

Balance

Before adding postage to your meter, you should check the funds available

through the Postage By Phone® System. Remember, with your new mail-

ing system it is no longer necessary to prepay for postage. Your mailing

system is designed to save you time and make adding postage to your

meter even more convenient. Although you can still prepay, you can take

advantage of the full meter capabilities and add postage now and be billed

later. Please allow up to seven days for your check to post if you plan to

add postage to your meter using pre-paid funds.

To check your account balance:

1. Press the Funds key.

2. Select Get Postage by Phone® Balance. The system dials Pitney

Bowes to connect to your account. When the connection is made, the

system displays your Postage By Phone® System balance.

3. Select Done to return to the main screen.

AC Adapter

Plug

Internal

analog line

3

4

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 6-7

Adding

Postage

To add postage from your Postage By Phone® System account to your

postage meter, follow these steps.

1. Press the Funds key.

2. Select Quick Refill, or Other Refill Amount.

3. If you have set up a supervisor password, you are prompted to enter

the password now.

Enter the password and press the Enter key.

4. If you select Quick Refill, the system adds the same amount it did the

last time you added postage.

5. If you select Other Refill Amount, use the number keys and enter in

the amount you want to add (up to $1000). Use whole dollars only; do

not key in cents. Your meter automatically adds two decimal places.

6. Press the Enter key. The system dials Pitney Bowes to connect to your

account and begins to add the postage to your meter.

7. The system notifies you when it finishes adding your postage and dis-

plays the message “Refill Complete”. The system prompts you to down-

load an available update or:

•Press Tape to Print Tape

•Press Start to Print an Envelope

•Don’t Print Receipt

8. Select the appropriate option.

Postage

Pass -

Automated

Postage

Refill

With this feature, you determine the amount of postage you want trans-

ferred to your meter during each refill and you choose the dollar amount at

which you want a refill to occur. When the postage balance in the meter

drops to the amount you’ve set as the low funds value, the meter automati-

cally downloads the amount you preset. Your meter is always ready for use.

When this feature is enabled, your system will automatically initiate contact

with Pitney Bowes to refill your meter according to the values you establish

in the system. Your mailing system will only initiate a refill when the system

powers down (Sleep Mode), wakes up (if it was turned off), or if your post-

age meter runs low on funds. Your system will not initiate a refill during a

transaction, or in-between transactions. This ensures that your normal

operations will not be interrupted.

When your system automatically connects, it will also check to see if any

other tasks are necessary during the same connection. This includes

uploads of tracking records, electronic postal inspection, or other functions

performed during the refill. If an update is required, you will be prompted to

do so at that time.

5

NOTE: To view or print a statement showing the details of the last five times

you added postage to your meter, press the Reports key on the control center

and select Last 5 Refills. Refer to Chapter 8, Reports in this guide for details

of all system reports.

6

IMPORTANT: This feature requires a constant connection via one of three

methods:

• direct analog phone line,

• wireless connection using an analog device (see below), or

• LAN connection using an approved Ethernet device.

6 • Adding Postage

6-8 SV60951 Rev. B

Recommended

Funds Values

When the Postage Pass - Automated Postage Refill capability is enabled,

your mailing system will make recommendations for both Auto Refill

Amounts and the Low Funds Warning.

• The Auto Refill Amount is the dollar value of the reset when you refill for

postage.

• The Low Funds Value is the dollar amount that becomes the trigger for

the Auto Refill. When your postage meter reaches this level, the Auto

Refill capability will be initiated (the next time your system powers

down.)

Setting the Auto

Refill Amount

1. Press the Menu key.

2. Select Set Up then select Basic Settings. The Basic Settings screen

appears.

3. Press the down arrow key and select Auto Refill Amount.

4. Press the Clear key and then enter your desired refill amount.

5. Press Enter when done.

Setting the Low

Funds Value

1. Press the Menu key.

2. Select Set Up then select Basic Settings. The Basic Settings screen

appears.

3. Press the down arrow key and select Low Funds Value.

4. Press the Clear key and then enter the amount you want to activate the

automatic refill.

5. Press Enter when done.

Enabling/

Disabling

Automated

Postage Refill

To disable or enable the automated postage refill feature:

1. Press the Menu key.

2. Select Basic Settings.

3. Press the down arrow key and select Automatic Refill.

• Select On, enable automatic refill to enable the automatic refill. A

connectivity alert message will appear indicating that the meter

must be physically connected through a phone line or LAN. Select

OK to continue.

• Select Off to disable the automatic refill.

Recommended Minimum Default

$2000 - $8000 $1000 $5000

Recommended Minimum Default

$1000 - $4000 $ 50 $2500

7 • Standard Accounting

SV60951 Rev. B

Navigating Hints................................................................................... 7-2

Overview of Accounting ....................................................................... 7-3

Using the Account Setup Procedures ..................................................7-3

Before Using the Setup Procedures..................................................... 7-4

Viewing Accounts.................................................................................7-4

Creating Accounts................................................................................ 7-4

Editing Accounts ..................................................................................7-6

Setting an Account Period....................................................................7-6

Turning Standard Accounting On or Off ...............................................7-7

Deleting Accounts ................................................................................7-7

Turning Account Password Protection On or Off.................................. 7-7

Resetting (Clearing) all Accounts......................................................... 7-8

Turning Reset Individual Accounts On or Off ....................................... 7-8

Transferring Funds ...............................................................................7-9

Selecting an Accounting Type............................................................ 7-10

Your Accounting System Features.....................................................7-10

Account Structure and Hierarchy ....................................................... 7-11

7 • Standard Accounting

7-2 SV60951 Rev. B

Navigating

Hints

• You can access all of the accounting features by pressing the

Accounts key on the IntelliLink® Control Center. The system displays

the account names in the format shown here (Standard Accounting):

• To enter the account set up mode, press the right arrow key on the con-

trol center as indicated by the help information on the bottom on the

right side of the main screen. The “Set Up Accounts” screen shown

below appears:

• The maximum number of options displayed is 5. To view more options,

press the down arrow key.

• You can select a numbered option either by pressing the screen key

next to the option, or by pressing the corresponding number on the key-

board and then pressing the Enter key.

• Pressing the left arrow key returns you to the main screen.

Screen

Options

Arrow Keys

and Help

Information

Select Account

0. None

1. Account Name>

<subacct>-<sub-subacct>

2. Account Name>

<subacct>-<sub-subacct>

3. <Account Name>

<subacct>-<sub-subacct>

4. <Account Name>



Name

More Options



Set Up

Accounts

Enter Account Number:

Screen

Options

Arrow Keys

and Help

Information

Set Up Account

 1. View Account

 2. Edit Account

 3. Create Account/Sub

 4. Transfer Funds

 5. Accounting Period



Exit

Setup

More Options



DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 7-3

Overview of

Accounting

The information in this chapter describes how to set up the standard

accounting package provided with your mailing system. For information on

your system’s accounting features, or if this is the first time you are setting

up accounts and would like some examples of accounting structures and

hierarchy see sections: Your Accounting System Features and Account

Structure and Hierarchy at the end of this chapter. To begin using the

account setup procedures, go to Using the Account Setup Procedures

starting on the next page.

Using the

Account Setup

Procedures

The following is a list of all the account setup procedures. For details on

each procedure, refer to the section number listed here.

Viewing Accounts.

Creating Accounts.

Editing Accounts.

Setting an Accounting Period.

Turning Accounting On or Off.

Deleting Accounts.

Turning Account Password Protection On or Off.

Resetting (Clearing) All Accounts.

Turning Reset Individual Accounts On of Off.

Transferring Funds.

Setting the Station ID.

Selecting an Accounting Type.

1

2

3

14

5

6

7

8

9

10

11

12

7 • Standard Accounting

7-4 SV60951 Rev. B

Before Using

the Setup

Procedures

1. If your system has a supervisor password set up, you must enter that

password before you can enter the account setup mode.

2. If you have not set up any accounts yet, as soon as you press the

Accounts key on the control center, the system prompts you for the

supervisor password. As soon as you enter the password, the system

displays the “Set Up Accounts” screen.

3. If you have already set up accounts, pressing the Accounts key dis-

plays a list of all the accounts. Press the right arrow key to enter the

“Set Up Accounts” screen.

Viewing

Accounts

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Accounts” screen.

3. Select View Accounts.

4. The names of your top level accounts appear. Select the account you

want.

5. The system displays the total funds and total pieces for that account

which includes the rolled up totals for all its subaccounts and subsubac-

counts. If the account has subaccounts, you can also select View Sub-

account and View Subsubaccount to get the information for each.

Creating

Accounts

To create a new account:

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Account” screen.

3. Select Create Account/Sub.

4. Select Create a New Account. The system prompts you to enter an

account name.

5. Type in the name using the keyboard or numeric keypad and press

Enter. The “Account Information” screen appears and displays the

options:

•Edit Name

•Edit Number

• Add | Change Password

• Add Subaccount (to account) | Subsubaccount (to subaccount)

• Create Another Account | Subaccount | Subsubaccount

6. Select the appropriate option and follow the prompts.

If you want to password protect this account, select the Add Password

option. You will be prompted to enter a password and then confirm it.

Passwords are case sensitive, can be alphanumeric and must be at

NOTE: Passwords are case-sensitive.

1

2

NOTES:

• By default, the system assigns the next available account number to

your new account. If you want to assign a different number, select the

Edit Number option.

• If you want to password protect this account, select the Add Password

option. You will be prompted to enter a password and then confirm it.

Passwords are case sensitive, can be alphanumeric and must be at

least four characters. (You need to enable password protection before

you can protect an individual account. Refer to Turning Accounting

Password Protection On or Off in this chapter.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 7-5

least four characters. (You need to enable password protection before

you can protect an individual account. Refer to Turning Accounting

Password Protection On or Off in this chapter.

7. When you are done, press the Enter key to save the account informa-

tion.

Creating a New

Subaccount or

Subsubaccount

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Accounts” screen.

3. Select Create Account/Sub.

4. Select Add to an Existing Account. The system displays a list of all of

the accounts and prompts you to select the account to which you would

like to add a subaccount or subsubaccount. If necessary, use the down

arrow key to scroll down through the list.

5. Select the account or subaccount.

6. Type in the name of the subaccount or subsubaccount and press 

Enter. The “Account Information” screen appears and displays the

options:

•Edit Name

• Number:

• Add SubSubaccount to:

• Add | Change Password

• Create Another Subaccount for:

7. Select the appropriate option and follow the prompts.

8. When you are done, press the Enter key to save the account informa-

tion.

Accounting

Messages

When you attempt to create an account when all available accounts have

been used, the message “Cannot create any more accounts” appears. You

must delete an account before you can create another account. Alterna-

tively, if you have fewer accounts than you system is capable of handling,

you can upgrade to a higher number of accounts.

NOTES:

• The account number and password, and total pieces and funds used (if

they exist) are transferred to the first subaccount created (the next

working, chargeable, account). They are further transferred down when

a subsubaccount in this link is created (the new chargeable account).

• By default for addition subaccounts, the system assigns the next avail-

able account number to your new subaccount.

• If you want to password protect this account, select the Add Password

option. You will be prompted to enter a password and then confirm it

7 • Standard Accounting

7-6 SV60951 Rev. B

Editing

Accounts

You can change the name of an account, make the account inactive (or

active), add a password or change an existing one, and clear (reset) all

data from the account.

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Account” screen.

3. Select Edit Account.

4. The names of your top level accounts appear. Select the account you

want to edit.

5. Select the appropriate option:

a. Edit Account Name - Select this to change the name of your

account. (Only the chargeable account name can be changed. A

new account with its own subaccounts/subsubaccounts is neces-

sary for new high level account names.)

b. Status - Select this to change the account’s status to Active or Inac-

tive. Pressing the screen key for Status switches between active

and inactive.

c. Reset Account - Select this to clear all number of pieces and funds

in this account. When you select this, the system prompts you to

print a report of the account data. Once cleared, the data are unre-

coverable. To keep a record of your data, select Print Report, then

select Reset to clear the data. 

Before you can reset or clear individual accounts, you must enable

this feature. Refer to Turning Individual Reset Accounts On or Off in

this chapter.

d. Change | Add Password - This option allows you to change an

existing password or create one for this account. Passwords are

case sensitive, can be alphanumeric and must be at least four char-

acters. You are prompted to confirm the new or modified password.

Setting an

Account

Period

By default, your mailing system does not have an account period set. If you

set an account period, when your system reaches the end of that period,

you need to reset (clear) all of the data in the accounts before you can pro-

cess mail again.

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Accounts” screen.

3. Select Accounting Period.

4. Select the appropriate accounting period (none, weekly, monthly, quar-

terly, twice a year, or yearly).

5. The system calculates the cutoff date. If you want to type in another

cutoff date press the clear button and enter a cutoff date using the for-

mat: MM DD YYYY

6. Press Enter.

3

NOTE: Before you can create or change a password, you must enable

this feature. Refer to Turning Account Password Protection On or Off in

this chapter.

4

EXAMPLE: If you select a monthly accounting period and enter a cutoff

date of 03 31 2009, as soon as your system reaches April 1, 2009 (12:01

a.m.), you must reset (clear) your account data. Your machine prompts you

to do so at startup. Once you reset the accounts, the system automatically

resets the cutoff date to 04 30 2009.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 7-7

Turning

Standard

Accounting

On or Off

To turn the standard accounting package provided with your system on or

off:

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Accounts” screen.

3. Scroll down and select Accounting.

4. To turn on the system’s standard accounting, select Standard. To dis-

able or turn off standard accounting, select Off.

Deleting

Accounts

When you delete an account, you remove its data completely. That data is

then unrecoverable. Make sure you do not need the account’s data before

you delete the account.

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Account” screen.

3. Scroll down and select Delete Account.

4. A list of your accounts appear. You can only select a chargeable

account to delete. The selected account, subaccount and/or subsub-

acount, along with its postage and pieces of mail is deleted.

5. As soon as you select an account, the system prompts you to print a

report. Once you delete an account, its data cannot be retrieved. To

keep a record or your account data, select Print Report, then select

Delete.

Turning

Account

Password

Protection

On or Off

By turning passwords on, you can protect each account from unauthorized

access.

To turn account passwords on or off:

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Account” screen.

3. Scroll down and select Passwords. 

By selecting Passwords, you can switch between On and Off.

5

NOTE: If your system is connected to other accounting systems, those sys-

tems also appear as options. Refer to Selecting an Accounting Type in this

chapter for more information.

6

EXAMPLE:

The subaccounts appear in the display as two separate accounts under the

main account title:

Engineering

Software

Engineering

Industrial Design

7

NOTE: Before you can turn account password protection on or off, you need

enable the supervisor password protection feature. Refer to Setting up a Super-

visor Password in Chapter 4 of this guide for more information.

7 • Standard Accounting

7-8 SV60951 Rev. B

Resetting

(Clearing)

all Accounts

When you reset or clear your accounts, you completely remove all of the

data in all of your accounts. Once you clear the data, you cannot retrieve it.

To keep a record of your data, be sure and print a Multi-Account Summary

Report. Refer to Chapter 8, Reports for more information on reports.

To reset or clear all of your accounts:

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Accounts” screen.

3. Scroll down and select Reset All Accounts.

4. As soon as you select Reset All Accounts, the system prompts you to:

• Print Report

• Reset

5. To keep a record of your account data, select Print Report. The system

prints a Multi-Account report.

6. Once you print a Multi-Account report, clear all accounts by selecting

Reset. The system prompts you to confirm that you want to clear the

accounts.

Turning

Reset

Individual

Accounts

On or Off

If you want to be able to reset (clear) individual accounts, enable (turn on)

the Reset Individual Accounts feature.

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Accounts” screen.

3. Scroll down and select Reset Indiv. Accounts. By selecting Reset

Indiv. Accounts, you can switch between On and Off.

8

9

NOTE: To reset individual accounts, refer to Editing Accounts in this chap-

ter.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 7-9

Transferring

Funds

To transfer funds:

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Accounts” screen.

3. Select Transfer Funds. The system displays a list of your chargeable

accounts. You can transfer funds used and piece count among

accounts, subaccounts and subsubaccounts only if they are working

accounts (the lowest, or sole link in the account chain).

4. Select an account to transfer funds from and press Enter.

5. The system displays a list of all of your accounts again. Select an

account to transfer funds to and press Enter.

6. A screen displays showing your “transfer from” and “transfer to”

accounts.

• Select Transfer Entire Amount, or:

• if you want to transfer less than the entire amount, enter the amount

you wish to transfer and press Enter. The system displays a screen

of the from/to accounts and the amount of the transfer.

7. Select Transfer $_____. The system transfers the amount and displays

a screen of the accounts and amount transferred.

To transfer pieces:

8. Select Transfer Piece Count. The system displays a screen of the

same accounts and prompts you to “Enter Number of Pieces to Trans-

fer.”

9. Enter the number of pieces or select Transfer Entire Piece Count and

press Enter. The system displays a screen of the from/to accounts and

the piece count of the transfer.

10. Select Transfer ___. The system transfers the pieces and displays a

screen showing the transaction.

10

EXAMPLE:

If you have a top level account with two subaccounts and one 

subsubaccount:

Account - Engineering, Subaccount - Software

Account - Engineering, Subaccount - Industrial Design

Account - Engineering, Subaccount - Mechanical,

Subsubaccount - Prototypes

The subaccounts and subsubaccount appear in the display as separate

accounts under the main account title: transfers can be made between

Software, Industrial Design and Prototypes.

Engineering

Software

Engineering

Industrial Design

Engineering

Mechanical

Prototypes

7 • Standard Accounting

7-10 SV60951 Rev. B

Selecting an

Accounting

Type

To select and accounting type, or to disable the accounting feature on your

mailing system, follow the procedure here.

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set up Account” screen.

3. Press the down arrow key to scroll down and select Accounting.

The “Select Accounting Type” screen appears and depending on the

option(s) you purchased, displays the following:

•Off

• Standard

• Business Manager

• Budget Manager

•AccuTrac

• Meternet

4. To disable the current accounting, select Off.

5. Enable the appropriate accounting option:

• To enable standard accounting provided with your system, select

Standard.

• If you have purchased Business Manager, select Business 

Manager.

• If you have purchased Budget Manager, select Budget Manager.

• If you have an AccuTrac SA connected to your system, select

AccuTrac.

Your

Accounting

System

Features

You can configure your mailing system to track and account for postage

used by departments or individuals within your organization. Your system

stores the following information for each account.

• Account name (alphanumeric)

— 32 characters for top level accounts

— 16 characters for subaccounts

— 16 characters for subsubaccounts

• Account ID number

• Item total. This is the total number pieces of mail charged to an account

since it was last cleared.

• Value total. This is the total amount of postage charged to an account

since it was last cleared.

• Account password.

NOTE: The type of accounting currently set for your system is displayed

next to the Accounting selection.

NOTE: If accounting is enabled, whenever you run mail you MUST select

an account. To avoid having to do this, select Off.

CAUTION: If you switch from one accounting system to

another, you will lose all of the data in the original accounting

system..

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 7-11

Your mailing machine has 25 standard accounts. You have the option to

increase your accounts to 100 or 300 accounts. Only your chargeable level

accounts are counted towards your account total. (Chargeable accounts

are explained in the next section.)

If you need information on how to structure your accounts, refer to the

Account Structure and Hierarchy section in this chapter.

Account

Structure and

Hierarchy

You can structure your accounts in single or multiple levels. For example,

you can divide a top level department (account) into two or more major sec-

tions or subaccounts. You can further divide these subaccounts into two or

more sections or subsubaccounts. The following examples demonstrate

some of the ways in which you can structure your accounts.

• When you create a top level account, you can charge funds and pieces

to that account. This is the working (chargeable) account because at

this point it does not have any subordinate accounts:

• If you create subaccounts for the original account, they become the end

links in the account chain and identify the departments where you dis-

perse funds:

• The original Account now serves as an administrative account that

owns and contains totals for the lower subaccounts.

• If you create subsubaccounts for subaccounts, the subsubaccounts

become the end links and identify the departments that are charged for

postage.

When accounts are linked (account/subaccount, or account/subaccount/

subsubaccount) they become a set and are treated as one separate

account, with one account number and one password. The existing

account number and password are rolled down to the subaccount when the

first subaccount is created. When you create another subaccount to this

account, you create another linked set of accounts with a different account

number and password.

EXAMPLE:

Account - Engineering

EXAMPLE:

Account - Engineering, Subaccount - Software

Account - Engineering, Subaccount - Industrial Design

EXAMPLES:

Account - Engineering, Subaccount - Software,

Subsubaccount - Software Testing

Account - Engineering, Subaccount - Software,

Subsubaccount - Software Design

Account - Engineering, Subaccount - Industrial Design,

Subsubaccount - Graphics and Layout

Account - Engineering, Subaccount - Industrial Design,

Subsubaccount - User Friendly Testing

7 • Standard Accounting

7-12 SV60951 Rev. B

This type of account structure allows you to view accounts and create

reports that show total charges for the top level account, or you can view or

create reports that show the charges for each of the subaccounts or sub-

subaccounts. This is graphically illustrated on the following page using the

above examples.

You can have all single top level accounts or you can mix both single and

multi-layered accounts. The lowest level in the account structure is where

charges are incurred. An account or subaccount, just like the subsubac-

count is the chargeable account when it’s the last, or single, link in the

structure. Piece count totals and funds used are transferred among

accounts, subaccounts and subsubaccounts when they are chargeable

accounts.

When you use an account to print postage, you are using the chargeable

account in a link of accounts (e.g., Engineering/Industrial Design/Graphics

and Layout) to draw from the meter’s postage funds obtained through 

Postage By Phone®.

When you view accounts or print reports you are being given information

on funds used and pieces processed for each account in the hierarchal

structure. For example, (Engineering) with totals for all its subaccounts and

subsubaccounts. The subaccounts (e.g., Industrial Design) show totals for

their subsubaccounts (e.g., Graphics and Layout and User Friendly Test-

ing) and the subsubaccounts show their individual totals.

Engineering

Software

Software

Tes ting

Industrial

Design

Software

Design

Graphics

Layout

User

Friendly

Testing

ACCOUNT

Total funds used and

pieces processed for all

accounts below.

SUBACCOUNTS

Total funds used

and pieces 

processed for all

accounts below.

SUBSUBACCOUNTS

Individual account totals for funds used and pieces processed.

Hierarchal Reporting Structure

8 • Reports

SV60951 Rev. B

Introduction .......................................................................................... 8-2

Viewing a Report.................................................................................. 8-2

Printing a Report ..................................................................................8-2

Single Account Report .........................................................................8-3

Multi-Account Summary Report ........................................................... 8-4

Last Five Refills Report........................................................................8-6

USPS Confirmation Services Report (System Printer Required)......... 8-7

Account List Report (External Printer Required).................................. 8-8

Funds Report ....................................................................................... 8-8

System Set Up Report .........................................................................8-9

Error Report .......................................................................................8-10

Job Report.......................................................................................... 8-11

Data Capture Report (Non-US Use Only) .......................................... 8-12

Electronic Return Receipt Report.......................................................8-12

Installed/Pending Rates Report .........................................................8-13

Last Rates Downloaded Report ......................................................... 8-13

View Download Log Report................................................................ 8-13

8 • Reports

8-2 SV60951 Rev. B

Introduction Creating a report is quick and easy on your mailing system. With the capa-

bility to print out reports on roll tape or envelopes using the internal mailing

system printer, you can easily keep an accurate record of all your mailing

activities.

For some reports, you need an external or attached printer. For instructions

on how to set up an attached printer, refer to Chapter 5 - Mailing System

Setup, Set Up Optional Printer, in this guide.

Each report is described in the following sections. Each section shows you

the display on the screen and the information that prints out.

Viewing a

Report

1. Press the Reports key.

2. Select the report you want to view. The report appears in the main dis-

play.

Printing a

Report

You may print reports using the internal mailing system printer, or an

attached external printer if one is connected to your system.

1. Press the Reports key.

2. Select the report you want to print. The report appears in the main dis-

play. Press Enter.

3. Depending on your particular system, select one of the bulleted options

below.

• If your system can only print using the internal mailing system

printer: press the Start or Tape key to print on an envelope or tape.

• If you have an external printer and your report can only print to an

external printer, the system asks you to press Enter.

• If you have an external printer and your report can print to an exter-

nal printer or the internal printer, the system prompts you to “Select

a Printer.” If you want to use the attached external printer, select

Attached Printer and press Enter. If you want to use the system

printer, select Mailing Machine. Press the Start or Tape key to print

on an envelope or tape.

Report Print

Queue

The Report Print Queue will function with most standard reports, except for

the Confirmation Services reports. (A warning message will appear if you

attempt to print a Confirmation Services report when there are reports in

the queue.)

If a series of reports are scheduled to print, the Reports Queue option will

appear on the main report screen.

1. Press the Reports key.

2. If necessary, press the down arrow key and select Reports Queue.

Once selected, this option will list information about the report that is

currently printing, as well as a list of the reports that are remaining in

the queue.

NOTE: The accounting reports described in this chapter are for the standard

accounting package provided with your DM Series™ Digital Mailing System. If

you are using another optional accounting package (for example, Budget Man-

ager), refer to the documentation provided with that application.

NOTE: You can cancel reports out of the queue. If the printer runs out of

paper, the “Check external printer” message will appear on the main screen.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 8-3

Single Account

Report

The Single Account Report gives the total pieces of mail and the postage

for a selected account. After you select Single Account Report the last

account used is displayed. To view another account, press the screen key

for Select Another Account.

If you have re-powered the system since the last time you processed mail,

the "Select Account" screen displays. Use this screen to choose a specific

account for the report.

Accounts can be printed even if they are inactive.

Screen Display

Printed Report

The Single Account Report prints on one envelope or a strip of tape. Infor-

mation contained in the report:

• Date report is printed.

• Time report printed.

• Meter Stamp Serial Number: identifies the meter which printed the

report.

• Account Number: Number of each account that has used postage.

• Pieces: Total of pieces processed for the account.

• Postage: Total postage amount charged to the account.

• Station ID: a user-defined number to identify the meter.

Single Account Report

<Account name>

<Subacct> <Sub-Subacct>

Account Number <Account Number>

Pieces <Account Piece Count>

Postage <Account Value Total>

> Select Another Account

8 • Reports

8-4 SV60951 Rev. B

Multi-Account

Summary

Report

Internal Printer Version

The Multi-Account Summary supplies the total pieces and postage for all

enabled accounts.

You can view and print the Multi-Account Summary report sorted by

account number, as well as by account name. When viewing this report,

press the left arrow key to toggle between the account name and account

number sorting options.

This report can be printed on an envelope with the internal printer.

Screen Display

Printed Report

• Date report is printed.

• Time report is printed.

• Meter Stamp Serial Number: identifies the meter which printed the

report.

• Account Number: Number of each account that has used postage.

• Pieces: Total of pieces run for account.

• Postage: Total postage value for account; no sub total is provided for

subaccounts or sub-subaccounts.

• Station ID: a user-defined number to identify the meter.

• Page numbers.

Multi-Account Summary

Account Pieces Postage

<Account Number> <Account Piece Count> <Postage Value Total>

<Account Number> <Account Piece Count> <Postage Value Total>

<Account Number> <Account Piece Count> <Postage Value Total>

<Account Number> <Account Piece Count> <Postage Value Total>

NOTE: The account name only appears on the report when you print the report

on an external printer.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 8-5

External Printer

Version

This version of the Multi-Account Summary can only be printed on an

attached external printer. Account numbers are only assigned to the lowest

level of the account hierarchy or transaction level. Account numbers will

only appear if the account does not have subaccounts. If the account has

subaccounts or subsubaccounts, account numbers will only be displayed

for the lowest level account. The piece and postage totals for accounts with

subaccounts displays as “Subtotal.”

Screen Display

Printed Report

The Multi-Account Summary prints out on an attached printer. This report

provides the following information:

• Meter stamp number.

• Date report is printed.

• Time report is printed.

• Page number.

• Station ID: a user-defined number to identify the meter.

• Number assigned to an account, subaccount, or sub-subaccount.

• Name of the account, subaccount, or sub-subaccount.

• Total of Items of mail for account, subaccount, or sub-subaccount.

• Amount of funds used in account.

• Total of funds used for each level of accounts.

• The grand total of pieces of mail.

• The grand total of the funds used.

Account Summary

Account Pieces Postage

<Account name> <Account Piece Count> <Postage Value Total>

<Account name> <Account Piece Count> <Postage Value Total>

8 • Reports

8-6 SV60951 Rev. B

Last Five Refills

Report

The Last Five Refills Report lists the last five refills for any enabled account

and prints the information on a single envelope or strip of tape. The refills

are displayed in chronological order.

Screen Display

Printed Report

The Refill Statement provides the following information:

• Date of Refill.

• Time of Refill.

• Refill Amount: Amount of the last five refills for this particular account.

• Account No: Postage By Phone® Meter Payment System account

number.

• Meter Stamp Serial Number: identifies the meter which printed the

report.

• Date Printed.

• Page number of report.

Last 5 Refills Report

Date Time Amount

<Date> <Time> <Refill Amount>

<Date> <Time> <Refill Amount>

<Date> <Time> <Refill Amount>

<Date> <Time> <Refill Amount>

PbP Account: <Account>

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 8-7

USPS

Confirmation

Services Report

(System Printer

Required)

The Confirmation Services Report provides details for Confirmation Ser-

vices pieces processed and uploaded via IntelliLink® Control Center. It

prints the information on an envelope or strip of tape. When you select

Confirmation Services from the "Select Report" screen, you can choose

one of the following options:

•View or print a specific record - You can scroll through the uploaded

records one at at time. You can print to a tape or envelope.

•Print receipts for last batch sent - If a tape is loaded, the system

prints the receipts.

•Print summary to attached printer - You must have an external

printer attached.

Screen Display

Printed Report: System Printer

• The report provides the following information about a piece of mail:

• Barcode or package identification code.

• Destination ZIP Code of the package.

• The Postage by Phone® Meter Payment System account number.

• Meter Serial number.

• Date and time record was uploaded via IntelliLink® Control Center.

• A fill-in space where the customer can write in the recipient and delivery

address.

Printed Report: Attached Printer

The external printer version of the USPS Services Report provides the fol-

lowing information for each package:

• Package identification barcode.

• Amount of postage used.

• Class of mail for the package.

• Type of Special Service used.

• Destination ZIP Code.

• Date package was uploaded via IntelliLink® Control Center.

Confirmation Services Report

Barcode:

Service:

Postage:

Class:

ZIP:

Date Uploaded:

> Print tapes for last group sent

8 • Reports

8-8 SV60951 Rev. B

Account List

Report

(External

Printer

Required)

The Account List Report lists the names and numbers of all accounts that

are set up in your mailing machine.

Screen Display

Printed Report

This report prints a list of all your accounts and the account numbers.

Funds Report The Funds Report gives a summary of the funds used and available in the

meter, total pieces run, batch pieces and value. It prints on one envelope or

tape.

Screen Display

Printed Report

The Funds Report provides the following information:

• Date report is printed.

• Time report is printed.

• Meter Stamp Serial Number.

• Used: Postage funds currently spent.

• Available: Postage funds still available for processing.

• Control Sum: The total of used funds and available funds.

• Total Pieces: Total of pieces imprinted with postage.

• Batch Value: Postage spent for this batch.

• Batch Count: Number of pieces in the batch.

• Postage By Phone® Meter Payment System serial number.

Account List

Number Name

<Account Number> <Account Name>

<Account Number> <Account Name>

<Account Number> <subaccount>

<Account Number> <subsubaccount>

Funds Report

Funds Used: <Funds Used>

Funds Available: <Funds Available>

Total Pieces: <Total Pieces>

Control Sum: <Control Sum>

Batch Count: <Batch Count>

Batch Value: <Batch Value>

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 8-9

System Set Up

Report

The System Setup Report is an extensive report that gives you comprehen-

sive information about your total mailing system. You can only print the

entire system set up. However, the entire report must be printed on an

attached printer. It provides information on:

• Serial Numbers:

Meter, IntelliLink® Control Center, Meter Stamps, Base, and Postal

Security Device.

• Software Versions:

IntelliLink® Control Center, Postal Security Device, Scale Software,

Rates Module.

• Downloaded Features:

Features, Rates, Software, Scale Capacity, Number of Uploaded

Records.

• Funds and Piece Information:

Funds Used, Funds Available, Control Sum, Total Pieces, Batch Value,

Batch Count.

• Warning Values:

High Value, Low Funds, Maximum Settable Value.

• Time Settings:

Time Zone Offset, Daylight Time Offset, Daylight Savings, Clock Drift

Adjustment, Date Advance Time.

• Advertisements:

Advertisement ID and Name.

• Inscriptions:

Inscription ID and Name.

• Accounting Set Up:

Accounting Feature on/off, System, Passwords, Number of Accounts.

• Modem Set Up:

Dial Out Prefix, Dial Method, Local Number, Pitney Bowes Number,

PBP Account, Initialization String.

• Scale Settings:

Adjustment for Motion, AutoScale, Trip Weight, Units, Origin, Location

Code, AutoClear, Clear Zone If New Class, ZIP/Zone Prompt, BMC

Intra ZIP, Add ZIPs to Zone ), Discount Code, Min. Confirmation Ser-

vice, Scale Capacity.

•Presets.

8 • Reports

8-10 SV60951 Rev. B

Error Report This feature may be offered as a standard or optional feature and is not

available on all Pitney Bowes solutions. Please contact your local account

representative to determine if this option is accessible on your system.

The Error Report lists the last ten errors in chronological order with the

most recent error at the top. It prints on an envelope or tape strip.

Screen Display

Printed Report

The Error Report gives the following information:

• Date report printed.

• Time report printed.

• Meter Stamp Serial Number.

The Error Report lists the following information for each error:

• Error Date.

• Error Time.

• Error Identification.

• Locaiton: Where in the system the error occurred.

• Page Numbers.

Error Report

Date Time Location Error ID

<Date> <Time> <Location> <Error Code>

<Date> <Time> <Location> <Error Code>

<Date> <Time> <Location> <Error Code>

<Date> <Time> <Location> <Error Code>

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 8-11

Job Report This feature may be offered as a standard or optional feature and is not

available on all Pitney Bowes solutions. Please contact your local account

representative to determine if this option is accessible on your system.

The Job Report summarizes a job that is processed in a mode that did not

dispense funds. It can be printed on an envelope or tape.

Screen Display

Printed Report

The Job Report gives the following information:

• Time: date printed report printed.

• Meter Stamp Serial Number: identifies the meter which printed the

report.

• Station ID: A user-defined number to identify the meter.

• Pieces: Total of pieces processed for the account.

• Postage: Total postage amount charged to the account.

• Job: mode of operation.

• Account Number: Number of each account that has used postage.

• Account Name: Name of each account that has used postage.

Job Report

<Account Name>

<SubAccount> <Sub-SubAccount>

Account Number <Account Number>

Pieces <Account Piece Count>

Job: <Mode>

8 • Reports

8-12 SV60951 Rev. B

Data Capture

Report (Non-US

Use Only)

The Data Capture Short Report provides information on the data that is

transferred from the mailing system through Pitney Bowes Data Center to

the Post Office.

The Data Capture Report prints on an envelope or tape.

Electronic

Return Receipt

Report

This report can be used as a firm mailing book (Form 3877) for proof of

mailing for Certified Mail. A USPS clerk can round date stamp this form

which can be generated after processing a batch of Certified Mail with e-

Return Receipt.

Verify with your local postmaster this facsimile will be accepted in place of

the actual USPS Form 3877.

USPS Form 3877 Facsimile

Mixed Special Services

Customer DUNS Number: 082133393 Software Version: 15.01.01

Postal Service Certification

Total Number of Pieces Received:____________

USPS Article Number Destination

Zip Code

Postage Special

Service

Type

Special

Service

Fee

Other

Fees

Total

Charge

Customer Reference

9171082133393111643017 24560 0.37 C

RR

2.30

1.30 3.97

DDDDDGGGGG1245

9171082133393111643024 14569 0.37 C

RR

2.30

1.30

0.12

4.09

00000CVG124565

9171082133393111643031 42569 0.37 C

RR

2.30

1.30 3.97

0000CV02462208

9171082133393111643048 76490 0.37 C

RR

2.30

1.30 3.97

0000CV02462209

9171082133393111643055 07654 0.37 C

RR

2.30

1.30

0.12

4.09

DDDDDGGGGG1246

9171082133393111643062 56470 0.37 C

RR

2.30

1.30 3.97

0000CV04491460

9171082133393111643079 12564 0.37 C

RR

2.30

1.30 3.97

00000CVG124566

9171082133393111643086 76542 0.37 C

RR

2.30

1.30 3.97

00000CVG124567

9114082133393000155138 65746 0.37 DC 0.13 0.50

9134082133393000494330 12564 0.37 SC 1.30 1.67

Page Totals 10 3.70 30.23 0.24 34.17

Cumulative Totals 10 3.70 30.23 0.24 34.17

_________________________________

Signature of Receiving Employee Round Stamp:_________________

USPS Form 3877(Facsimile) Date: MM/DD/YYYY Page 1 of 1

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 8-13

Installed/

Pending Rates

Report

This report displays only on the screen. Use the up and down arrow keys to

scroll through all the rate files loaded on the system.

Last Rates

Downloaded

Report

This report displays only on the screen. Use this report to confirm whether

you have downloaded the newest rate files prior to a Rate Change.

Screen Display

View Download

Log Report

This report displays only on the screen. Use the up and down arrow keys to

scroll through the list of history of files that have been downloaded.

Rate:

Description (name)

File Name

Part Number

Version

Service level

Effective date

Active or Inactive

Last Rates Downloaded

Description Effective

USPS International Rates E.01 2009/01/18

USPS Domestic Rates S.01 2009/01/18

8 • Reports

8-14 SV60951 Rev. B

This page intentionally left blank.

9 • Maintaining and Updating

SV60951 Rev. B

Items to Keep On Hand........................................................................9-2

Cleaning the Exterior............................................................................9-2

Tape Maintenance................................................................................9-3

E-Z Seal® Sealing Solution Maintenance ............................................9-4

Printer Maintenance .............................................................................9-5

Replacing the Ink Cartridge..................................................................9-7

Changing the Printhead........................................................................9-9

Changing the Wiper Blade Assembly................................................. 9-11

Performing Updates or Adding Features............................................9-12

9 • Maintaining and Updating

9 - 2 SV60951 Rev. B

Items to Keep

On Hand

The following is a list of items you should keep on hand:

• Ink Cartridge

• Tape Roll

• E-Z Seal® Sealing Solution

Refer to Chapter 11, Supplies and Options for details on how to order these

items.

Cleaning the

Exterior

To clean the outside of your mailing system, wipe it off with a soft dry cloth.

Do not use harsh chemical cleaners. If necessary, use only Windex® or

soapy water.

You may clean the display screen on the IntelliLink® Control Center with a

mild glass cleaner and soft cloth.

Cleaning the

Deck Sensors

Wipe the deck sensor windows

with a damp cloth on a regular

basis. Wipe the deck sensor

windows whenever a problem

(such as mail not feeding)

occurs that may be caused by

a dirty sensor.

Cleaning the Flap

Array Sensors

Run the flap array cleaning envelope through the machine once a week or

every 20,000 cycles in order to keep the flap array sensors clean.

1. 1. Enter the following settings on the machine:

• Postage $0.00

• Sealer Off

•WOW®

Off

2. Place the flap array cleaning envelope on the feed deck with the flap

opened and inserted behind the feed deck.

3. Press Start.

Repeat steps 2 and 3 four more times.

CAUTION: Do not pour or spray cleaner directly on the dis-

play screen or machine. Spray on the cloth and wipe the

screen with the dampened cloth.

Sensor

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 9 - 3

Tape 

Maintenance

Tape maintenance consists of installing a new tape roll.

The digital mailing system uses gummed or adhesive tape. A red stripe

appears along its edge approximately 36 inches from the end to indicate a

low tape condition. Replace the tape when the stripe appears. To order new

tape, refer to Chapter 11, Supplies and Options in this guide.

You can install a new roll before the system actually runs out of tape, or if

the system runs out of tape and the message “Out of Tape” appears on the

display.

Installing a New

Tape Roll

1. Open the main cover.

2. Remove the old tape core.

3. Push the feed lever to the left and remove any tape scraps from the

feeding area. Release the lever.

4. Tear of the end of the new roll tape to leave a straight edge.

5. Drop the new roll tape into the well with gummed or adhesive surface

facing down. Make sure the leading tape edge comes up from under

the roll and to the right as shown in the picture below.

6. Push the feed lever to the left and hold while inserting the lead edge of

tape into the gap between the roller and the track.

7. Release the feed lever.

8. Close the cover. The tape advances to the proper position.

CAUTION: If you do not use Pitney Bowes supplied tape,

you will not be able to determine when the tape is running

out and this may cause a jam.

The red stripe on the tape notifies you that you are running

low on tape. There is also a black stripe that tells the

machine when it is out of tape. When the system detects the

black stripe on the tape it stops the machine. At this point

there is still a small amount of tape on the roll.

Make sure that the tape comes up from under the roll.

Feed Lever

9 • Maintaining and Updating

9 - 4 SV60951 Rev. B

E-Z Seal® 

Sealing 

Solution

Maintenance

Your mailing system displays a message telling you when your E-Z Seal®

Solution is running low. When you receive this message, your system can

still seal approximately 50 envelopes.

Filing the Flap

Moistener Bottle

1. Open the main cover and

lift out the flap moistener

bottle.The bottle is located

to the left of the tape roll.

2. Remove the cap from the

bottle.

3. Add enough E-Z Seal® to

bring the level up to the

bottom of the fill cap.

4. Replace and tighten the

cap and return the bottle to

its original position.

5. Close the main cover.

Filling the Tape

Moistener Bottle

1. Open the main cover and

lift out the tape moistener

bottle.The bottle is located

near the tape exit.

2. Remove the cap from the

bottle.

3. Add enough E-Z Seal® to

bring the level up to the

bottom of the fill cap.

4. Replace and tighten the

cap and return the bottle to

its original position.

5. Close the main cover.

CAUTION:

• Pitney Bowes recommends using E-Z Seal® Solution

because it helps keep your moistener tank clean and

improves sealing efficiency. To order E-Z Seal® Solution,

refer to Chapter 11, Supplies and Options in this guide.

• Do not overfill the E-Z Seal® bottle.

• Make sure you do not spill any solution in the tape well. If

the tape gets wet, it can warp and cause a jam.

Flap Moistener Bottle

Tape Moistener Bottle

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 9 - 5

Cleaning the

Moistener Brush

1. Move the tape lever to the

up position.

2. Move the brush lever to

the right to pull the brush

mechanism forward.

3. Lift the brush out by pull-

ing up on the bristles.

4. Rinse the brush under

cold water, separating the

bristles to remove excess

glue and deposits.

5. Place the brush in the

case, two or three teeth

away from the bottom.

The shorter bristles

should be against the

solid side of the holder.

6. Return the case to the

brush mechanism using

the lever.

7. Return lever to original

position.

8. Return tape lever to the

required position.

• Wet Tape–Lever up

9. Dry Tape– Lever down

•

Replacing the

Moistener Brush

Follow steps 1 through 7 of Cleaning the Moistener Brush, but DO NOT

perform step 4.

Printer

Maintenance

The printer components, consisting of the printer nozzle, ink cartridge and

printhead, require minimum maintenance to ensure clean, clear meter

imprints on your mail.

If the print quality deteriorates and you cannot improve it with the proce-

dures in this chapter, contact the Pitney Bowes Help Desk. Refer to the 

Pitney Bowes Contact Information List at the front of this guide for the

phone number.

Brush Lever

Tape

Lever

Two to three teeth away from bottom

Short Bristles

9 • Maintaining and Updating

9 - 6 SV60951 Rev. B

Cleaning the

Printhead

Nozzles

If you notice the meter stamp is not printing completely and there are white

lines going through it, you will need to perform printer maintenance. First,

clean the printer nozzle.

1. Press the Menu key.

2. Select Maintenance.

3. Select Clean Printer Nozzle. The print engine performs a cleaning

cycle on the nozzles.

4. Select Print Test Pattern from the Maintenance menu to make sure

the print nozzles are cleaned and the meter stamp is of high quality. For

more information, see Printing a Test Pattern in this chapter.

Printing a Test

Pattern

You can print a test pattern to check the quality of the meter imprint without

spending any of your postage funds.

To print a test pattern:

1. From the IntelliLink® Control Center, press the Menu key.

2. Select Maintenance.

3. Select Print Test Pattern. The “Print Test Pattern” screen appears and

prompts you to “Press Tape or print an envelope”.

4. Load an envelope on the feed deck and press Start, or press Tape to

print on a tape.

5. Once the test pattern prints, the system asks you if the test pattern

printed correctly.

• If the test pattern looks like the sample shown here, press the Yes,

Lines are unbroken screen key. Go to step 10.

• If the test pattern has missing or incomplete lines as shown here,

press No, clean the print nozzle screen key. Go to step 7.

6. The “Cleaning Print Nozzle” screen displays until the cleaning operation

completes.

7. Once the cleaning operation completes, the “Print Test Pattern” screen

appears again.

8. Repeat steps 5 and 6 again. If the print pattern still has broken or miss-

ing lines, you may need to replace the ink cartridge (see Replacing the

Ink Cartridge) or printhead (see Changing the Printhead).

If the test pattern is ok, go to the next step.

9. Press the left arrow key to return to the postage screen.

Good Quality Test Pattern

Poor Quality Test Pattern

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 9 - 7

Replacing the

Ink Cartridge

“Low Ink - Order Ink” appears on the IntelliLink® Control Center main

screen when there is only enough ink for approximately 10 days of mailing.

You can choose to ignore this warning - refer to the Configuring Low Ink

Warning section in Chapter 5 in this guide.

Your actual ink usage will vary depending on whether you routinely print

advertisements or inscriptions and how may pieces of mail you print per

day.

“Low Ink” displays approximately two days before the ink runs out. You can

print about another 300 meter stamps or leave the mailing system running

for six days without printing. If you do not have a replacement cartridge,

order one now. Refer to Supplies and Options, Chapter 12 in this guide.

“Out of Ink” displays when there is no more ink left in the cartridge and your

mailing system stops printing. In order to resume printing you must change

the ink cartridge.

To replace the ink cartridge:

1. Lift up the main cover and

locate the ink cartridge lid.

WARNING! Use Pitney Bowes ink cartridges to ensure best

printer performance. Other ink cartridges may cause: poor

print quality, rejected/returned mail and uncovered service

expenses.

WARNING! The ink in the cartridge may be harmful if swal-

lowed. Keep new and used cartridges out of reach of chil-

dren. Discard empty cartridges immediately.

WARNING! Do not remove the ink cartridge if the printhead is

not installed. If the ink cartridge and printhead are removed at

the same time, ink from the print supply line will flow down the

tube and squirt from the needle in the ink cartridge holder out

into the printer and system interior.

WARNING! Make sure there is enough room to fully lift the

main cover without bumping the IntelliLink® 

Control Center.

Ink Cartridge Lid

Tab

9 • Maintaining and Updating

9 - 8 SV60951 Rev. B

2. Push the tab on the front

of the cartridge lid. Lift the

lid up and push toward

the back of the machine.

3. Remove the old ink car-

tridge by lifting it straight

up.

4. Insert the new cartridge with the grooved side facing you.

5. Close the ink cartridge lid and push down until it locks into place.

6. Close the main cover.

7. Print a test pattern to verify that you have installed the ink cartridge cor-

rectly (see Printing a Test Pattern in this chapter).

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 9 - 9

Changing the

Printhead

If you have cleaned the printer nozzle and changed the print cartridge and

the meter stamp is still not satisfactory, replace the printhead.

Instructions for replacing the printhead are included with each replacement

and are repeated here for your convenience.

1. Press the Menu key.

2. Select Maintenance.

3. Select Replace Printhead.

4. Open the main cover

and locate the printhead

latch.

5. Push the printhead tab

to the left. While continu-

ing to press the print-

head tab to the left, pull

the assembly forward as

shown here.

CAUTION: Do NOT attempt to clean the printhead.

Printhead Latch

9 • Maintaining and Updating

9 - 10 SV60951 Rev. B

This exposes the print-

head cover.

6. Grasp the printhead

cover and pull as shown

here.

7. Grasp the printhead

stand-off and lift the

printhead up and out.

8. Discard the old print-

head.

9. Locate the new print-

head and remove the

protective cover.

10. Install the new printhead

in the printhead slot.

11. Close the printhead

cover and push the print-

head latch back until you

hear it click into place.

12. Close the main cover.

Printhead Cover

Printhead Standoff

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 9 - 11

Changing the

Wiper Blade

Assembly

When you change the printhead, you must also replace the wiper blade

assembly.

Instructions for replacing the wiper blade assembly are included with each

replacement and are repeated here for your convenience.

1. From the IntelliLink® Control Center, press the Menu key.

2. Select Maintenance.

3. Select Replace Wiper Blade Assembly.

The “Preparing Wiper Blade” screen appears. During this time, the sys-

tem moves the printhead assembly back so that you can access the

wiper blade assembly.

4. Lift the main cover and

locate the wiper blade

assembly.

5. Locate the small black

lever behind and next to

the wiper assembly.

6. Push the lever to the

rear of the machine to

release the wiper.

Wiper blade assembly

9 • Maintaining and Updating

9 - 12 SV60951 Rev. B

7. Slide the assembly to

the left and lift it out.

8. Remove the new wiper

blade assembly from

the

package.

9. Place the new wiper

blade directly into the

wiper blade slot with the

shaft end to the right.

Slide the wiper blade to

the right until it clicks

into place.

9. Close the main cover.

Performing

Updates or

Adding

Features

Your IntelliLink® Control Center can remotely turn on features or download

graphic files to print on envelopes. To activate a new feature, feature

upgrade, or to download an envelope advertisement or inscription, you will

be instructed by a Pitney Bowes representative to connect to the Intel-

liLink® infrastructure.

Ensure your system is connected to a LAN or phone line as you do when

refilling postage.

To initiate this process, simply follow the steps to “Get Update Now.”

1. Press the Menu key.

2. Select Set Up, then press the down arrow key and select Updates and

Add-Ons.

3. Select Check for Updates. The Requesting Update... screen appears.

4. Once the system has connected with Pitney Bowes, the Software

Update Available screen appears. Select Get Update Now.

When the download process is complete, the system will return to the Main

screen. Advertisements and inscriptions are added to the memory of your

system, and will be listed on the display under Meter Stamp Options. New

features and feature upgrades will be resident in the software capabilities of

your system, and can be selected from appropriate menus.

NOTE: You must first purchase a new feature and graphic before downloading

it remotely.

NOTE: You have 15 seconds to select this option. If you do not select the

option within 15 seconds, the system will proceed with download process.

10 • Troubleshooting

SV60951 Rev. B

How to Troubleshoot your Mailing System......................................... 10-2

Width Sensor Warnings......................................................................10-2

Hopper Sensitivity Adjustments.......................................................... 10-2

Ink Waste Tray Full Warning ..............................................................10-3

Envelope Sealing Problems...............................................................10-4

Envelope Feeding Problems.............................................................. 10-6

Tape Feeding Problems ................................................................... 10-10

IntelliLink® Control Center Problems............................................... 10-14

Weigh-On-The-Way® Problems.......................................................10-15

Printing Problems............................................................................. 10-16

Postage Refill Problems................................................................... 10-18

Getting Help ..................................................................................... 10-19

10 • Troubleshooting

10-2 SV60951 Rev. B

How to

Troubleshoot

your Mailing

System

This chapter contains a list of problems you may encounter while using

your DM Series™ System.

Review the problems and if you are unable to find a solution, call the Help

Desk or you can schedule a request for service at our web site. Refer to the

Pitney Bowes Contact Information List at the front of this guide for the

phone number of the Help Desk and the web site addresses.

Width Sensor

Warnings

When mail is run in WOW® mode, the width sensor(s) used for Oversize

and Dimensional Rating are tested automatically. If the system detects a

problem with the sensor(s), the following warning message displays on the

IntelliLink® Control Center, indicating that the Width Sensor is not func-

tional:

“The sensor that checks mail width is not operational.

Disable width sensor and continue weighing mail?”

• Select Yes, Disable Width Sensor to disable the sensor and continue

processing mail in WOW® mode without Oversize detection.

• Select No, Select Another Mode to select another mode such as Key

In Postage or Seal Only to process other mail types until a service rep-

resentative arrives.

Contact the Help Desk if you receive a width sensor warning on your mail-

ing system.

Hopper

Sensitivity

Adjustments

The Hopper Sensitivity adjustments improve mail piece sensing capabilities

on the mailing system, eliminating the need to press down on the hopper

mail stack to activate the feeder.

1. Press the Menu key.

2. Press the down arrow key and select Adjust Feeder Deck Sensor.

• Press the right arrow key to view specific instructions about sensi-

tivity adjustments.

• Select Increase by 1 to increase the sensitivity of the Hopper Sen-

sor.

• Select Return to Factory Default to set the Hopper Sensor to the

default setting.

3. Press Enter when done.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 10-3

Ink Waste Tray

Full Warning

The Ink Waste Tray Full Warning appears when you power up or exit sleep

mode on the mailing system. It indicates that the ink waste tray is

approaching maximum capacity. Contact your customer service represen-

tative to schedule replacement of the ink waste tray.

Select OK to return to the main screen. While you can continue to process

mail, the “Waste Tray Wrng-Call Servc” message will appear in the main

status area of the main screen until the ink waste tray is replaced. The ink

waste tray must replaced to prevent system damage.

The Ink Waste Tray Full Alert indicates that the ink waste tray has reached

maximum capacity and must be replaced. If the Ink Waste Tray Full Alert

WARNING! Failure to replace full inkwaste tray will result in ink

leakage, causing system damage.

INK WASTE TRAY FULL WARNING

Ink Waste Tray is near full. Ink leakage may occur.

Please contact service.

 OK

Error: Waste Tray Full-Call Srvc

10 • Troubleshooting

10-4 SV60951 Rev. B

appears, and you have not already done so, contact your customer service

representative to schedule replacement of the ink waste tray.

INK WASTE TRAY FULL ALERT

CONTACT SERVICE IMMEDIATELY.

Failure to replace full ink

waste tray will result in ink leakage,

causing system damage.

 OK

Error: Waste Tray Full-Call Srvc

Envelope Sealing Problems

Description Possible Causes Solution

Envelope(s) not seal-

ing or not sealing

properly

No E-Z Seal® Sealing

Solution in the bottle, or

bottle is placed incorrectly.

Remove the E-Z Seal® solution bottle and refill or

reposition the bottle.

Refer to the E-Z Seal® Maintenance section in Chap-

ter 10 of this guide.

Moistener brush is dirty or

worn.

Replace or clean the moistener brush. Refer to the

Cleaning or Replacing the Moistener Brush section in

Chapter 10 of this guide.

Envelopes are not posi-

tioned on the feed deck

correctly, or flats guide is

not installed.

• Place envelopes with the flap down on the feed

deck against the rear wall.

• Make sure the envelopes are pushed far enough

so that they cover the feed sensor on the rear

wall.

Flats Guide

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 10-5

Envelope(s) not seal-

ing properly

Envelope flap dimensions

are not within the accept-

able range.

Use envelopes with flap depths between 1" and 3 7/8"

(25.4 mm and 98.4 mm).

Seal Only mode is

not working.

Flap moistening bottle is

out of E-Z Seal® Sealing

Solution.

Refill flap moistening bottle with E-Z Seal® Sealing

Solution.

Sealing solution is

leaking.

Solution bottle cap not

secured tightly.

Tighten the solution bottle cap.

Solution was poured

directly into the tank or

there is a leak in the solu-

tion tubing.

Call the help desk. Refer to the Pitney Bowes Contact

Information List in this guide for more information.

Envelope Sealing Problems

Description Possible Causes Solution

Flap Depth

10 • Troubleshooting

10-6 SV60951 Rev. B

Envelope Feeding Problems

Description Possible Causes Solution

More than one enve-

lope is feeding.

Too many envelopes are on the

feed deck; envelopes are not

stacked properly on the feed deck.

• Remove some of the envelope and test

with a smaller stack.

• Slant the envelopes slightly to the left (shin-

gled).

• Put thinner envelopes on top of thicker

envelopes in feeder.

Envelopes are too thick/thin for

feeder adjustment, or thickness

adjustment knob is set improperly.

OR

Thickness adjustment knob is set

too wide.

Adjust the thickness adjustment knob to corre-

spond to the envelope thickness.

• For thicker pieces of mail (3/8” to 5/8”), or

mail containing several inserts, use the

thick mail setting. For most mail under 3/8",

use the normal mail settings.

• For large stacks of thin mail, such as single

inserts or post cards, the thin mail setting

may be needed for better performance. .

Backstop is too close and is forc-

ing mail into the feeder.

Readjust backstop and restack mail.

Envelopes shingled to the left

Normal Mail Setting

Thick Mail

Setting

Thin Mail

Setting

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 10-7

Mail is not feeding

into the system cor-

rectly.

Light mail/postcard knob is not at

the proper setting.

• Turn the knob to the left for postcards and

light mail.

• Turn the knob to the right for all other types

of mail.

Envelope Feeding Problems

Description Possible Causes Solution

Light Mail/Postcard Knob

10 • Troubleshooting

10-8 SV60951 Rev. B

Envelope(s) getting

jammed

• Envelopes dimensions are

outside the acceptable range

(piece of mail is too thick,

pieces of mail are incorrect

size, etc.) for mailing system.

• Feeder adjustment is set too

high.

Refer to the Specifications section in this guide

for the acceptable envelope dimensions.

To clear a jam in the feed deck:

1. Lift the main cover.

2. Lift the upper drive release lever and raise

the upper drive assembly.

3. Remove the piece of mail.

Envelope Feeding Problems

Description Possible Causes Solution

Upper Drive Release Lever

Raising the Upper Drive Assembly

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 10-9

Envelope(s) getting

jammed

(continued)

• Envelopes dimensions are

outside the acceptable range

(piece of mail is too thick,

pieces of mail are incorrect

size, etc.) for mailing system.

• Feeder adjustment is set too

high.

(continued)

To clear a jam in the transport area:

1. Lift the main cover.

2. Pull the transport jam release lever to the

left until the assembly lifts up.

3. Remove the piece of mail.

4. Push the transport deck back to its original

position until it snaps into place.

If condition persists adjust the thickness adjust-

ment knob for less tension (see procedure in

this chapter).

Envelope Feeding Problems

Description Possible Causes Solution

Transport Jam Release Lever

Raising the Transport Assembly

10 • Troubleshooting

10-10 SV60951 Rev. B

Tape Feeding Problems

Description Possible Causes Solution

Tape jamming in the

cutter.

Tape pieces or paper slivers are

blocking the knife path.

Clear pieces from the knife path. If problem

continues, call for service.

Tape is catching on moistening

brush.

Remove tape brush and reset in its holder to an

appropriate lenght.

Tape jamming. Pressure sensitive tape only:

Adhesive is extending beyond

tape backing.

When loading pressure sensitive tape, be sure

entire tape edge at feed roller is covered with

protective backing.

Leading edge of tape roll is torn or

folded under the tape roller.

Remove tape from under roller. Cut tape for

straight edge. Reinsert tape leading edge under

roller and ensure it is not crimped or folded.

Jam is on tape roller. Remove tape from roller, clear materials from

roller path and reinsert tape.

Tape track is dirty or clogged.

Adhesive is on track.

Call the Help Desk for help clearing the tape

track. Refer to the Pitney Bowes Contact Infor-

mation List in the guide for more information.

To adjust brush, move

to the left.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 10-11

Tape does not

remove easily.

Tape is sticking to dried glue on

moistening brush.

Remove brush and clean under cold water.

Refer to the Moistener Maintenance section in

Chapter 10, Maintaining and Updating for more

information.

Tape error mes-

sages display, but

tape is feeding and

exiting.

Internal problem. Turn power off and back on. If problem persists,

call for service.

Gummed tape is not

wet.

Tape is inserted upside down. Remove roll tape and install tape as shown in

the Tape Maintenance section in Chapter 10,

Maintaining and Updating.

Wet/dry tape lever is set to dry

position.

Move wet/dry lever up to the wet position.

(Lever down is dry position.)

No solution in bottle. Refill the tape moistener bottle.

Tape Feeding Problems

Description Possible Causes Solution

Tape Moistener Bottle

10 • Troubleshooting

10-12 SV60951 Rev. B

Gummed tape is not

wet.

(continued)

Brush not out far enough to reach

tape.

1. Move the tape lever to the up position.

2. Move the brush lever to the right to pull the

brush mechanism forward.

3. Remove the brush.

4. Pull out brush and readjust to longer length.

5. Reinstall brush and release holder to return

original position.

Valve in moistener bottle cap is

not working.

Call the Help Desk. Refer to the Pitney Bowes

Contact Information List in the guide for more

information

Low E-Z Seal® Sealing Solution

message is not working.

Call the Help Desk. Refer to the Pitney Bowes

Contact Information List in the guide for more

information

Tape Feeding Problems

Description Possible Causes Solution

Tape

Lever

Brush Lever

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 10-13

Adhesive tape gets

wet.

Wet/dry lever set into wet position. Set wet/dry lever down to dry position.

Moistener brush is set too high. Remove tape brush and reset at a lower posi-

tion in its holder.

Tape Feeding Problems

Description Possible Causes Solution

To adjust brush, move

to the left.

10 • Troubleshooting

10-14 SV60951 Rev. B

IntelliLink® Control Center Problems

Description Possible Causes Solution

IntelliLink® Control

Center does not

respond when

removed from sys-

tem.

No power is going to IntelliLink®

Control Center.

• Make sure the AC adapter is plugged into

the back of the control center.

• Test the outlet to make sure it has power.

If the problem persists, call the Help Desk.

Refer to the Pitney Bowes Contact Information

List in this guide.

Unable to access

display, or keyboard

does not respond.

The system is currently in the

maintenance mode.

Allow system to complete maintenance opera-

tion.

Display is hard to

read.

Adjust the display contrast. Adjust the display contrast; refer to Adjusting

the Display Contrast section in Chapter 5.

Blank screen. IntelliLink® Control Center is not

locked into place properly.

Remove the IntelliLink® Control Center and

reposition it.

1. Slide release lever forward to release 

IntelliLink® Control Center.

2. Slide IntelliLink® Control Center back into

place until you hear it click.

Cannot set postage

amount.

Postage amount entered at the

IntelliLink® Control Center equals

or exceeds the high value warning

limit. A high value warning dis-

plays.

• Press Enter to accept the high value, OR

• Enter lower postage amount.

Mailing system did not recognize

IntelliLink® Control Center when

turned on.

Turn the mailing system off. Wait 30 seconds

and turn it on again to re-initialize the 

IntelliLink® Control Center.

The IntelliLink® Control Center is

locked due to required inspection.

Do a zero-value refill to fulfill inspection require-

ments.

Insufficient funds. Download funds from the Postage By Phone®

Meter Payment System. See Chapter 6, Adding

Postage.

IntelliLink® Control Center or

mailing system is not functioning

properly.

Call for service.

Modem refill fails

with Intellilink® Con-

trol Center on or off

mailing system.

Wrong Postage By Phone® Meter

Payment System telephone num-

ber entered in set up.

To enter correct telephone number:

1. Press Setup key.

2. Select Phone Setup.

3. Select Refill Phone Number.

4. Enter correct number: 1.800.590.4857.

Refill amount exceeds the funds

in the account.

1. Press the Funds key to obtain a balance of

your account

2. Select Get Postage By Phone Balance.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 10-15

Wrong ad or inscrip-

tion, yet appears in

menu list.

Mailing system is reset to factory

default mode.

1. Select desired graphic.

2. Push the Menu key.

3. Select Meter Stamp Options.

4. Select Advertisements or Inscriptions.

5. Change the Normal Preset Timeout. See

Chapter 5, Mailing System Setup for more

information.

IntelliLink® Control Center Problems

Description Possible Causes Solution

Weigh-On-The-Way® Problems

Description Possible Causes Solution

No postage was

printed on the piece

of mail.

• Mail is too heavy for selected

class, OR

• Mail is too light for selected

class.

Select a new class. Press Start to continue.

Negative weight or

calibration error.

WOW® scale not at zero weight. Press the Menu key and select Zero Scale.

If not resolved, call for service.

Invalid weight. Weight is invalid for selected

class.

Select a new class. Press Start to continue.

Unstable weight. Scale cannot define weight. Be sure system is steady. Make sure there is

not air movement over and around the system.

WOW® won’t dis-

play zero.

• Vibration interference

occurred on the table.

• Something is touching weigh-

ing area or machine exit.

• Wind current over platform

from fan, air duct.

• Tapping mail on machine

cover.

Press the Menu key and select Zero WOW.

Scale won’t display

zero.

• Vibration interference

occurred on the table.

• Something is touching weigh-

ing area or machine exit.

• Wind current over platform

from fan, air duct.

Press the Menu key and select Zero Scale.

Re-zero failed. Scale cannot define zero weight. Call for service.

10 • Troubleshooting

10-16 SV60951 Rev. B

Printing Problems

Description Possible Causes Solution

No postage is print-

ing.

The Postage Mode is set to Seal

Only.

From the IntelliLink® Control Center, press the

Mode key and select the appropriate postage

mode option displayed on the screen.

Refer to the Selecting the Postage Mode sec-

tion in Chapter 4 in this guide.

Postal Inspection is required. Your

mailing system performs an auto-

matic postal inspection every time

you do a refill. If you have not

done a refill in the last 120 days,

you will not be able to print post-

age.

Add postage. If you do not need to add postage

at this time, simply log onto the Pitney Bowes

Data Center and check for updates. The sys-

tem will automatically perform a meter inspec-

tion.

Your postal rate or special service

requires a ZIP Code or Zone.

Enter the ZIP Code or Zone. Refer to the Enter-

ing ZIP Codes and Zones section in Chapter 4

in this guide.

Meter imprint is out

of alignment.

Envelope is skewing on the feed

deck.

• Check for objects in the mail path.

• Adjust the thickness adjustment knob to

correspond to the envelope thickness. For

thicker pieces of mail (3/8” to 5/8”), or mail

containing several inserts, use the thick

mail setting. For mail containing only single

inserts, or for postcards, use the normal

mail setting.

• Adjust the side guide, if this option is

installed.

Normal Mail Setting

Thick Mail

Setting

Thin Mail

Setting

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 10-17

Meter imprint is

streaked or

incomplete; poor

print quality:

The printer nozzle requires main-

tenance.

Clean the printer nozzle and run a test print as

described in Chapter 10 in this guide.

You need to change the print-

head.

If you have already cleaned the printer nozzle

and this fails to correct the problem, you need

to change the printhead.

Refer to the Changing the Printhead section in

Chapter 10.

Meter imprint

smudges after

changing printhead.

Envelope or tape is contacting the

printhead.

• Reinstall the printhead. Be sure it is prop-

erly seated in position.

• Check the mail path for foreign objects or

dust and remove, if present.

Low ink warning

does not display, but

system does not

print.

• The ink nozzle may be

clogged.

• Ink supply system drained

back into cartridge.

• Defective printhead.

• Clean print nozzle several times.

• Print test pattern.

• If print quality does not improve call for ser-

vice

Paper in transport. Transport sensor may be blocked,

or dust is present on sensor.

• Lift the cover and remove the piece of mail

from the mail path.

• Clean dust off of sensor.

Misfeed. • Piece of mail may have fed

incorrectly into system.

• Thickness adjustment knob is

at incorrect setting.

• Adjust the setting of the thickness adjust-

ment knob.

• Check all mail in the stacker to make sure

postage has printed. If meter stamp is miss-

ing, run a piece of mail through again.

Skew occurred. • Piece of mail may have been

slanted or tilted.

• Thickness adjustment knob is

at incorrect setting.

• Light mail/postcard selection

knob is at incorrect setting.

• Check all mail in the stacker to make sure

postage has printed.

• Adjust the setting of the light mail/postcard

selection knob.

Printing Problems

Description Possible Causes Solution

10 • Troubleshooting

10-18 SV60951 Rev. B

Postage Refill Problems

Description Possible Causes Solution

Refill operation fails

when IntelliLink®

Control Center is on

or off the mailing

system

Phone line is not connected to an

analog line or is loose.

Reconnect the phone line to the back of the

IntelliLink® Control Center.

Phone cord is damaged. Check phone cord for damage (cuts or crimps)

and replace if necessary.

Problem with the phone line. Test the main phone outlet and repair if neces-

sary.

You are using the wrong Postage

By Phone® Meter Payment Sys-

tem telephone number.

Contact the Help Desk for correct number.

Refer to the Pitney Bowes Contact Information

List in this guide for the phone number of the

Help Desk. The Help Desk may also provide

you with a local number to use for Postage By

Phone® System.

To change the Postage By Phone® System

number, refer to Phone/Network Set Up: PB

Phone # section in Chapter 5 of this guide.

Refill amount exceeds the funds

in your account.

Check your account balance. Refer to the sec-

tion Checking Your Postage By Phone® Meter

Payment System Account in Chapter 6 of this

guide.

Internal problem with the 

IntelliLink® Control Center.

Contact the Help Desk for correct number.

Refer to the Pitney Bowes Contact Information

List in this guide for the phone number of the

Help Desk.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 10-19

Getting Help There may be times when you need help to solve a problem, or you may

want more information about how your mailing system works. Pitney

Bowes provides several information resources. See Chapter 1, Read This

First for a description of these resources.

If you are unable to find a solution for your problem, you can visit the our

web site or call for service. Refer to the Pitney Bowes Contact Information

List at the front of this guide for all contact phone numbers and web

addresses.

Before you call make sure you have the following information which is

located under the main cover on the inside rear panel of the system:

• Your product name: DM1000™ Digital Mailing System and model num-

ber.

• Your serial number.

Also be ready to explain:

• The nature of your problem.

• What happens and when does it happen.

• The error message displayed (if there was one).

• The steps you have already taken to solve the problem and the results.

10 • Troubleshooting

10-20 SV60951 Rev. B

11 • Supplies and Options

SV60951 Rev. B

Ordering Supplies............................................................................... 11-2

Ordering a Pitney Bowes Supply Catalog ..........................................11-2

Printhead Kit and Wiper Blade Replacement ..................................... 11-2

USPS Confirmation Services Labels.................................................. 11-3

Accessories You Can Order ...............................................................11-3

11 • Supplies and Options

11 - 2 SV60951 Rev. B

Ordering

Supplies

You can order supplies through the Pitney Bowes Supply Line™, or you

can order from the Pitney Bowes web site. Refer to the Pitney Bowes



Contact Information List at the front of this guide for the Pitney Bowes Sup-

ply Line™ phone number and the web site addresses. The Pitney Bowes

web site features a wide assortment of genuine Pitney Bowes supplies at

attractive prices. You can take advantage of special quantity pricing and

online discounts.

Ordering a

Pitney Bowes

Supply Catalog

You can order a Pitney Bowes Supply Line™ Catalog. Refer to the Pitney

Bowes Contact Information List at the front of this guide for the Pitney

Bowes Supply Line™ phone number.

Consumables You Can Order

Printhead Kit

and Wiper

Blade

Replacement

Ink Cartridge

Ink Cartridge, 1-pack

Yields up to 52,500 impressions.

766-8

WARNING! Use Pitney Bowes ink cartridges to ensure best

printer performance. Other ink cartridges may cause: poor

print quality, rejected/returned mail and uncovered service

expenses.

Pressure Sensitive Tape

5” - Box of 3 rolls 627-8

4” - Box of 3 rolls 610-7

E-Z Seal® Sealing Solution

(4) 28oz Envelope Moistening Bottles 603-1

(4) 10oz Tape Moistening Bottles 603-2

(4) Half Gallon Bottles, refill 608-0

Printhead and Wiper Blade Replacement

Kit (includes 1 printhead and 2 wiper

blades)

771-1

Wiper Blade Replacement, 1 per box 771-2

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 11 - 3

USPS

Confirmation

Services Labels

Delivery Confirmation Labels: 639-6

Signature Confirmation Labels: 639-9

E-Certified Labels 639-5

USPS Confirmation Services Request Book: 640-7

Accessories

You Can Order Advertisements and Inscriptions

A number of advertisements and inscriptions are included with your mailing

machine. Call the Pitney Bowes Supply Line™ for a catalog at or visit our

web site:

• to order additional advertisements or inscriptions, or

• to get information about customized advertisements or inscriptions.

11 • Supplies and Options

11 - 4 SV60951 Rev. B

This page is intentionally left blank.

12 • Specifications

SV60951 Rev. B

Equipment Specifications....................................................................... 12-2

Accounting Features ..............................................................................12-4

Mailing Materials .................................................................................... 12-4

12 • Specifications

12-2 SV60951 Rev. B

Equipment Specifications

Dimensions.

Power and Compliance

Operating Conditions

Capacities and Features

Length without a Drop or Power Stacker 58.5 in. (148.58cm)

Length with a Drop Stacker 77 in. (195.58cm)

Length with a Power Stacker 88" (223.52cm)

104.5" (265.43cm) when stacker is fully extended

Width 24 in. (60.96cm)

Height (cover closed) 21 in. (53.34cm)

Power 100-240 VAC

Compliance UL 1950, UL listed, ENERGY STAR®

Temperature Range F (C)*

*Temperature will vary depending on the 

material used

Minimum: 40 (04)

Maximum: 109 (43)

BTUs per hour Approx. 1295

Printhead Life 1,000,000 cycles

Feeder Type Automatic

Feeder Deck Capacity Up to 5.5 in. (13.97 cm) for a stack of letter mail OR up to 7

lbs. (3.18 kg) for a stack of flats.

EZ Seal® Sealing Solution Fluid Sensing Warning message for low fluid level of EZ Seal®

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 12-3

Optimum Performance (Throughput)

* Model numbers are on labels located under the main cover on the real panel of your mailing system.

The actual throughput of the system varies depending on the material processed, system condition,

and operator skill.

• Gummed tape throughput 35-40 tapes per minute, depending on the model.

• Adhesive tape throughput is 40 tapes per minute with meter stamp only and 35 tapes per minute

with advertisements and inscriptions.

Ink Capacity 45,000 pieces with no advertisements, permits, or inscrip-

tions

30,000 pieces with advertisements, permits, or inscriptions

1.5 years shelf/installed life

Ink Usage Messages

•Order Ink - This message indicates that there are

approximately 10 days of ink remaining. This message

is drop count controlled and calculated by a chip within

the print head carriage.

•Low Ink - This message indicates that there are approx-

imately 2 days of ink remaining. This message is drop

count controlled and calculated by a chip within the print

head carriage. Approximately 5 days of printing remain

before the Ink Out message appears.

•Ink Out - When this message appears, the mailing

machine stops. This function is controlled by the S2

sensor needles that protrude into the bottom of the ink

cartridge.

Internal Modem 56 Kbytes/sec

Telephone Cord for Analog Line 26 AWG or smaller

Advertisements Up to 10 custom advertisements plus preloaded advertise-

ments (see Chapter 12 in this guide for a list of the pre-

loaded advertisements).

Inscriptions Up to 20 custom inscriptions plus preloaded inscriptions

(see Chapter 12 in this guide for a list of the preloaded

inscriptions).

Permit Mail Image Maximum number of images is 3. Maximum identifying

image name length is 15 characters. (An option you may be

able to purchase. Not available on all systems.).

Mail Processing Speed Maximum Pieces per Minute (PPM)

Model* In W-O-W™ Mode In Non-W-O-W™ Mode

DW00 up to 120 PPM up to 240 PPM

DW01 N/A up to 240 PPM

12 • Specifications

12-4 SV60951 Rev. B

Accounting Features

Mailing Materials

Standard Accounting • Up to 25 accounts standard

• 100 or 300 accounts optional

Optional Budget Manager • Up to 3000 accounts

• Up to 50 operators

• 1-32 custom carriers

• 1-50 custom class/fee

• 1-15 custom reports

• 10,000 to 15,000 tranactions

Envelope Dimensions

(refer to envelope measurement figure)

Minimum

3.5 in. x 5 in. (88.9mm x 127mm) postcard size.

Maximum

13 in. x 15 in. (330mm x 381mm)

Envelope Flap Depth for Sealing Flap Open

Minimum: .75 in. (19mm)

Maximum: 4 in. (101.6mm)

Flap Closed

Minimum: . 75 in. (19mm)

Maximum: 2.75 in. (69.8mm)

NOTE: Certain types of envelopes must be fed flap open to

ensure proper sealing. These include: square flapped mail,

mail with deep, pointed flaps, and catalogs.

Envelope Thickness Minimum 0.007 in. (0.18mm)

Maximum: 3/4 in. (18mm)

Acceptable Envelope 

Materials Include

• Standard envelope paper

• Self-mailers

• Tri-fold mail

• Pre-sealed envelopes

Envelope Flap 

Profiles

• Commercial (square and baronial)

• Executive

• Monarch

Weight of the Piece of Mail • 5 lbs. (2.27kg) maximum for each piece 

(Non W-O-W®)

• 1 lb. (.45 k g) maximum for each piece (W-O-W®)

Tape Roll Width •1 1/17 in. (36mm) wide

• 4.5 (114.3 mm) or 5 inch (127 mm) rolls

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B 12-5

3 7/8 in. (98.4mm)

1 in. (25.4 mm)

Maximum

Minimum

15 in. (381 mm)

13 in.

(330 mm)

3.5 in.

(88.1 

mm)

5 in. (127 mm)

12 • Specifications

12-6 SV60951 Rev. B

This page intentionally left blank.

A • Glossary

SV60951 Rev. B

Glossary

A • Glossary

A - 2 SV60951 Rev. B

Accounting A feature of the mailing system that allows you to charge postage to individ-

ual accounts.

AccuTrac™ Mail

Accounting System

A Pitney Bowes mail accounting system software application that allows

you to record postage transactions to track costs so you can charge these

costs to accounts or customers.

Advertisement Advertisements contain messages and graphics you can print next to the

meter stamp.

Alpha Keyboard The part of the keyboard used to enter accounts and other set up informa-

tion.

Alphanumeric Text Text consisting of alphabetic and numerical symbols that can include punc-

tuation marks and other conventional symbols.

Arrow keys The keys you can use to move to new menus, scroll through menus, and

select options.

Art Card Slot This slot is on the right side of the IntelliLink® Control Center on the mailing

machine and accepts the plug-in art card . The art card contains ads,

inscriptions, and permits.

Barcode A series of vertical bars and spaces that represent a correct ZIP code for

the delivery address on a piece of mail.

Budget Manager This is an optional enhanced accounting package you can acquire for your

DM Series™ Digital Mailing System. It allows you to create and more

accounts with higher levels of detail.

Business Manager Business Manager is an enterprise accounting system that allows you to

capture and manage postal transactions from the several different Pitney

Bowes meters, mailing machines, and mailing systems. You can manage

all systems from a single host PC that is running the Business Manager

application.

Calibrate The action performed which sets the scale at zero in order to assure accu-

racy.

Carrier The service that delivers your mail such as the USPS or Federal Express.

Certified Mail Certified Mail is a service offered by the United States Postal Service® for a

fee in addition to postage. Sending Certified Mail provides a delivery record

that the Postal Service maintains for a period of two years. For additional

Certified Mail options, see Return Receipts or Restricted Delivery in this

glossary.

Certified Mail Rates Please refer to the USPS web site at www.usps.com for rates.

Class Key Enables you to select the correct class for your mailing (e.g. First Class,

Priority, Express Flat Rate).

Clear Key Press to clear an entry or if no data has been entered press to take you to

the previous screen.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B A - 3

Communications Port Place to connect an optional Pitney Bowes scale, printer, or a PC.

Control Center The IntelliLink® Control Center is the module mounted on top of the mailing

machine that contains the graphic display, function keys, alpha, and

numeric keys and the Postal Security Device (PSD).

Data Exchange Importing account information to a program on your PC.

Delivery Confirmation Delivery Confirmation is a service offered by the United States Postal Ser-

vice® that allows you to verify the date and time of delivery of your mail or,

if the delivery was unsuccessful, the date and time of the delivery attempt.

The service is currently available for Priority Mail and Package Services,

which includes Parcel Select, Parcel Post, Bound Printed Matter, Special

Standard Mail and Library Mail.

You may combine Delivery Confirmation with other services such as COD,

insured mail, registered mail, parcel airlift (PAL) or special handling.

There is no charge for Delivery Confirmation when you ship by Priority Mail

and provide an electronic file to the Postal Service. There is a per piece

charge when you ship Package Services using the electronic option. To get

the latest fees, go to www.usps.com and search for "Delivery Confirmation".

Differential Weighing The weighing mode that allows you to put all of the mail on the scale, then

remove each piece one at time. As you remove each piece, the system cal-

culates the weight and prints postage (either on envelopes or tapes). This

saves time by eliminating the need to place each piece individually on the

scale.

Error Message An indication that notifies the operator of a disabling event (i.e, out of ink).

External Device Port A plug on the machine that allows you to connect an optional external

device, such as a scale or a PC.

E-Z Seal® Sealing

Solution

The envelope moistening solution you can order from the Pitney Bowes

Supply Line™.

Feed Deck The area of the mailing machine where you feed the envelopes.

FIM (Facing Identifi-

cation Mark)

A series of five or six vertical bars used by automated postal equipment to

identify, orient, and separate reply mail.

Funds The amount of money in your Postage meter (Postal Security Device -

PSD).

Funds Key Press to get information about funds used in a job, add funds to your meter,

enter new refill amounts or get Postage By Phone® Meter Payment System

balance.

High Value Warning A warning that you have entered a postage value above the value that you

have entered into the system as your maximum allowable amount. This

feature prevents you from accidentally printing more postage than you

need.

Indicia See Meter Imprint.

A • Glossary

A - 4 SV60951 Rev. B

Ink Cartridge Cartridge containing the ink used to produce the meter stamp.

Inscription An optional message, such as “First Class” or “Non-Profit,” that prints verti-

cally to the immediate left of the postage imprint.

Inspection A meter check required by the USPS.

Insufficient Funds A warning message that alerts you when you attempt to use more postage

than is currently in your Postage Meter (Postal Security Device - PSD).

IntelliLink® Control

Center

See Control Center.

Jam Release Lever Relieves the tension along the feeder path.

Lock Code A code that locks the mailing system with a four digit password preventing

unauthorized use of your meter.

Low Funds Warning You may set your machine to warn you when your funds go below a speci-

fied amount.

Menu Key Press to view the main settings and options available.

Meter See Postal Security Device.

Meter Imprint (or

Meter Stamp)

Postage stamp printed directly on a piece of mail or tape using a meter

device in place of traditional glue or adhesive affixed stamps. This type of

postage requires a special form of indicia called an “information based indi-

cia” (IBI). The US Postal Service’s IBI Program (IBIP) is the program that

makes printing of postage by a meter device possible.

Mixed Mail Mail consisting of varying lengths and widths.

Mode Key Press to choose from a variety of mail processing modes.

Modem That part of the mailing system that dials the Pitney Bowes Postage By

Phone® Meter Payment System center and transfers information over the

phone.

Numeric Keys The part of the IntelliLink® Control Center that you use to enter amounts

and numbers.

Password See Supervisor Password.

Permit A permit is a special postal mark used instead of the usual meter stamp

imprint. You open a permit account at the Post Office. These permits pro-

vide you with special processing or discount rates.

Postage by Phone®

System

The Pitney Bowes system that allows you to purchase postage over the

phone line.

Postage Meter See Postal Security Device.

DM1000™ Digital Mailing System Operating Guide

SV60951 Rev. B A - 5

Postal Security

Device (PSD)

The PSD contains the funds and performs all of the calculations necessary

to print meter stamps that comply with the latest USPS standards. The PSD

is contained in the DM Series™ Digital Mailing System IntelliLink® Control

Center.

Postage Tape Tape on which reports or meter stamps are printed when a piece of mail is

too large or small, or too fragile to run through the mailing system.

Presets A combination of mailing system settings you create and name so that you

can call them up as a named preset thereby eliminating the need to enter

each setting whenever you use this combination of settings.

Printer Nozzle The mechanism in the print engine that sprays the ink onto the envelope or

tape.

Prompt A displayed message requesting you to respond to a choice, condition, or

action.

Quick Refill This refill repeats the same amounts of the previous refill.

Rate update Changing of the postal rates by the USPS.

Reports Key This key allows you to view a or select a report to print.

Return Receipts A return receipt for Certified Mail serves as a legal document proving the

date and time when the recipient took possession of the piece of mail. You

fill out a return receipt postcard and the Postal Service sends the green

return receipt postcard back to you, the sender.

Restricted Delivery Restricted Delivery for Certified Mail requires your USPS carrier to deliver

only to the person you specified. This person must sign for the mail.

Screen Keys The five keys directly to the left of the display screen that allow you to

select options from the menus displayed on the screen.

Seal Key Press if you want to seal your envelopes without applying postage.

Shape Based Rating Shape based rates are USPS® rates that are based on the weight and

dimensions (thickness, length, width) of the mail piece. All new DM

Series™ mailing systems have been updated to support this rating struc-

ture.

Shingle A way to arrange pieces of mail in stepped positions for feeding, so that the

mail is accepted one at a time.

Side Guide The moveable guide at the front of the feed deck used to stabilize the enve-

lope position when feeding it.

Signature

Confirmation

A signature proof of delivery service which provides mailers with the signa-

ture and text name of the recipient, along with the date, time, and ZIP Code

that is provided with Delivery Confirmation. Actual signatures can be easily

obtained from the USPS via fax or mail. This service meets the needs of

mailers who require a signature for high-value shipments, legal require-

ments, or who are specifically concerned with avoiding fraud. For security

purposes, digital signatures are not publicly displayed on the web site.

A • Glossary

A - 6 SV60951 Rev. B

Signature Confirmation may be combined with special services. To get the

latest fees, go to www.usps.com and search for "Signature Confirmation".

Sleep Timer The mode that the mailing system automatically enters after a certain

period of inactivity.

Stacker The holder at the end of the feeder path where mail is deposited. Two types

of stackers are available: tabletop drop-stacker and power-stacker.

Supervisor Password Code that restricts access to certain mailing system operations.

Tape Exit Location where the tape comes out of the right side of the mailing system.

Test Pattern The pattern printed during a test to show the clarity of the meter imprint.

Thickness 

Adjustment Knob

Adjusts the tension to accommodate the thickness of the pieces of mail you

are feeding.

Tyvek® A plastic material used for envelopes.

USPS The Unites States Postal Service.

Weigh-On-The-Way®

(WOW®)

A mail weighing mode that weighs mixed mail as it passes along the feed

deck and applies the appropriate postage.

Wiper Blade Part of the printing assembly that wipes excess ink off the printhead.

ZIP Code A ZIP Code is a numeric code used by the USPS to identify general and

specific geographic areas in the United States.

ZIP+4 Code A 9-digit numeric code incorporating the original 5-digit ZIP Code, a

hyphen, and 4 additional digits. The first 5 digits identify the delivery office.

The 4-digit add-on identifies specific delivery segments.

Index

A

AC adapter

connector location 6-5

Accessories

description 2-4

ordering 2-4, 11-2

Accounting

set up mode 7-2

turning off accounting 7-10

Accounts

accessing features 7-2

adding subaccounts to 7-4

changing name 7-4, 7-6

changing number 7-4

changing password 7-4

changing status 7-6

checking Postage By Phone balance 6-6

clearing account information 7-8

deselecting 4-16

enabling/disabling 7-7

selecting a period 7-6

selecting an account to print postage 4-16

by name 4-16

by speed code 4-17

selecting the accounting type 7-10

understanding the account structure 7-11

Accounts key

location 2-9

Adding funds to your postage meter 6-7

Advance Date

storing in a custom preset 4-20, 5-23

Advertisements

selecting 4-20

Alpha keyboard

description and location 2-10

Analog phone line connection 6-5

Arrow keys

description and location 2-9

on the main screen 4-2, 5-2

Attached scale

when to use 4-5

Attached scale mode

when to use 4-4, 4-14

Auto Refill Amount 6-8

B

Barcode scanner

configuring 5-29

Barcodes

using for USPS Confirmation Services 4-23

Batch count

clearing or resetting 4-34

location on main screen 2-11

Budget Manager

description 2-4

selecting 7-10

Business Manager

description 2-4

C

Catalog

ordering a Pitney Bowes Supply catalog 11-2

Class

selecting a Smart Class 4-19

selecting class, carrier, special services 4-18

Class key

description and location 2-9

Cleaning

exterior of the mailing machine 9-2

moistener brush 9-5

Clear key

description and location 2-10

Communications

options 2-3

Connectors

on IntelliLink Control Center 2-12

Correcting postage 4-33

Correcting the postage date 4-34

Cover

feeder 2-6

printer 2-6

Custom presets key

description and location 2-9

how to define preset values 5-22, 5-24

D

Date

advancing the date 5-5

changing postage date 4-34

selecting date options 4-20

setting date options 5-5

Daylight saving

setting up 5-5

Dialing prefix 5-15

Differential weighing

how to use 4-12

when to use 4-5

Display

adjust the contrast 5-4

E

Enter key

description and location 2-9

Error report 8-10

E-Z Seal®

adding more solution 9-4

ordering 11-2

F

Features

adding new features 9-12

Funds

Index

setting the high value warning 5-18

setting the low value warning 5-18

tranferring account funds 7-9

Funds key

adding postage 6-7

check Postage By Phone 6-6

checking available funds 6-6

clear batch number 4-34

description and location 2-9

Funds report 8-8

H

Help

Postage By Phone 6-2

High funds warning

description 5-18

setting up 5-18

I

Ink cartridge

location 2-7

ordering 11-2

replacing 9-7

Inscriptions

included with the system 4-21

selecting 4-21

Inspections

required by USPS 6-2

IntelliLink Control Center (ICC)

definition 2-2

keys 2-9

IntelliLink Control Panel (ICC)

location 2-5

J

Jam lever

feeder 2-7

Jams

clearing envelope in feed deck 10-8

clearing envelop e jams in the fee d module

10-8, 10-9

clearing jams in the WOW™ module 10-9

clearing tape jams 10-10

K

Keep track marker 2-11

Key in postage mode

how to use 3-3, 4-11

when to use 4-4

L

LAN Firewall Settings 5-16

Language

options 5-4

select 5-4

Loading a tape roll 9-3

Lock button

description and location 2-9

Low Funds Value 6-7, 6-8

Low funds warning

description 5-18

setting up 5-18

M

Mail

preparation 3-2

quick setup and start 3-2

selecting the postage mode 4-10

tips for feeding mail 4-8

Mailing system

description of components 2-5

Main cover 2-5

Maintenance

cleaning the exterior 9-2

moistener

cleaning/replacing the brush 9-5

printing a test pattern 9-5

replacing the E-Z Seal 9-4

replacing the ink cartridge 9-7

replacing the printhead 9-9

replacing the tape 9-3

replacing the wiper blade assembly 9-11

Menu key

description and location 2-9

using to change elements on mail 4-20

Meter stamp

change the elements of 4-20

on the main screen 2-11

Meter, see Postage meter

Mode key

description and location 2-9

using to select postage mode 4-10

when running mail 3-3

Modem

setting up 5-15

Moistener brush assembly

cleaning/replacing the brush 9-5

N

Navigating hints

running mail 4-2

setting up accounts 7-2

setting up the mailing system 5-2

Normal preset key

description and location 2-9

how to set up 5-21

Normal preset timeout 5-20

O

On/off switch

description and location 2-5

Ordering

E-Z Seal 11-2

Index

Ordering supplies 11-2

ink cartridges 11-2

tape 11-2

P

Password

protecting mail operations 5-6

setting up supervisor 5-6

turning on/off for accounts 7-7

Passwords

changing account password 7-6

setting up for each account 7-4

Permit

defined 2-4

Pitney Bowes Supply Line™ 2-4

Postage By Phone

checking funds in account 6-6

checking funds in postage meter 6-6

setting up your account 5-15

Postage date

changing 4-34

Postage funds

adding to postage meter 6-7

checking account 6-6

Postage meter

adding funds 6-7

connecting to remote analog line 6-5

removing from service 5-28

USPS inspections 6-2

Postage modes

attached scale 4-5

attached scale - autotape 4-5

differential weighing 4-4, 4-5, 4-11, 4-12

key in postage 4-5, 4-11

seal only 4-5, 4-14

time and date stamp 4-5

weigh first piece 4-12

Postage tape

printing 3-4

specifications 12-4

when to use 3-4, 4-9

Postal Security Device 6-2

Power Stacker (optional) 2-3, 2-5, 4-11, 4-12, 4-

14, 4-18

Presets

custom presets 5-22, 5-24

normal preset 5-21

Printer

adding optional attached 5-28

attached (external) 8-2

location 2-7

location of USB connector 5-28

maintenance 9-5

printing a test pattern 9-6

Printhead

ordering a replacement 11-2

replacing 9-9

Printing postage

on envelopes 3-3

on tapes 3-4

R

Reduced speed mode

how/when to use 4-8

Report Print Queue 8-2

Reports

account list 8-7, 8-8

data capture 8-12

data capture (non US only) 8-12

error 8-10

funds 8-8

installed or pending rates 8-13

job 8-11

last 5 refills 8-6

last rates downloaded 8-13

multi-account summary 8-4

single account 8-3

system setup 8-9

USPS confirmation services 8-7

Reports key

description and location 2-9

S

Safety requirements 1-3

Safety requirements for power stackers 1-5

Scales

password protecting setup 5-6

procedures for setting up 5-7

weighing problems 10-15

Screen keys

description 2-9

Seal key

when running mail 4-8

Shape Based Rating 2-4, A-5

Smart Class

selecting 4-19

setting up 5-11

Specifications

accounting features and options 12-4

dimensions and weight 12-2

envelope size 12-4

mailing system features and capabilities 12-4

width of tape rolls 12-4

Standby mode 5-19

Subaccount

add 7-4, 7-5

Subsubaccount

add 7-4

Supplies

ordering 11-2

Index

T

Tape

installing 9-3

lever, wet/dry 2-5

ordering 11-2

roll 2-7

specifications 12-4

Thickness adjustment knob

location 2-7

Time and Date Stamping Mode 4-15

Timeouts

display sleep 5-19

feeding timeout 5-20

normal preset timer 5-20

system sleep 5-19

transaction timeout 5-20

Troubleshooting

display problems 10-15

weighing problems 10-15

U

Updates

performing 9-12

USPS Confirmation Services

ordering labels 11-3

using barcodes 4-23

W

Weigh First Piece

using 4-12

Weighing mail

using Weigh First Piece 4-12

using WEIGH-ON-THE-WAY® 4-12

Weighing problems 10-15

WEIGH-ON-THE-WAY®

using 4-12

Weight

on the main screen 2-11

Wiper blade

ordering a replacement 11-2

Z

Zone

entering 4-18

1 Elmcroft Road

Stamford, Connecticut 06926-0700

www.pb.com

*sv60951revb*

PB Form SV60951 Rev. B 4/09

© 2009 Pitney Bowes Inc.

All Rights Reserved

For Service or Supplies