Plantronics CS3YYYY Wireless Telephone Adapter Headset User Manual 05 PI 010

Plantronics Inc Wireless Telephone Adapter Headset 05 PI 010

Users Manual

SOUND INNOVATIONUSER GUIDE_SupraPlus®Wireless......................................................................................PROFESSIONAL HEADSET SYSTEM©2005 Plantronics, Inc. All rights reserved. Plantronics, the logo design, IntelliStand, PlantronicsSound Innovation, SupraPlus, and the voice tube clear color and shape trade dress are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.Patents U.S. 6,735,453; Patents PendingPrinted in China. 71677-01 (11.05)WARRANTYLimited Warranty• This warranty covers defects in materials and workmanship of products manufactured, sold or certified by Plantronics which were purchased and used in the United States.• This warranty lasts for one year from the date of purchase of the products.• This warranty extends to you only if you are the end user with the originalpurchase receipt.• We will, at our option, repair or replace the products that do not conform tothe warranty. We may use functionally equivalent reconditioned/refurbished/remanufactured/pre-owned or new products or parts.•To obtain service in the U.S., contact Plantronics at (800) 544-4660 ext. 5538.• THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS.• This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Please contact your dealer or our service center for the full details of our limited warranty, including items not covered by this limited warranty.The Plantronics Technical Assistance Center is ready to assist you! Dial (800) 544-4660 ext. 5538, or visit the support section of our website atwww.plantronics.com/support.TECHNICAL ASSISTANCEMAINTENANCE1. Unplug the unit from the telephone and the AC charger from the power sourcebefore cleaning.2. Clean the equipment with a damp (not wet) cloth. 3. Do not use solvents or other cleaning agents.
32PACKAGE CONTENTSTelephone CordBaseHeadset (One model included in each package—all available models shown.)AC ChargerHandsetLifter (Optional)Handset LifterMonauralVoice TubeMonauralNoise-cancelingBinauralNoise-cancelingBinauralVoice TubeRinger Microphone Extender ArmwithStabilizersFor Nortel i2004 phonesonlyAdditional parts (if required). Detailson page22.AlternativeEar CushionsRemovableComfortPadTABLE OF CONTENTSPackage ContentsFeaturesSetupPositioningAdjusting FitCharging Checking Compatibility34699811Making/Answering/Ending Calls10Multi-shift Pairing 10Headset ControlsVolume16Setup – Handset Lifter (Optional)1413Troubleshooting 18Base Indicator Lights 17Battery Replacement 21Subscription 2020System Reset22Additional Parts (if required)Regulatory Notices 23Visit www.plantronics.com/productregistration to register yourproduct online so we can provide you with the best possible serviceand technical support.
54FEATURESFEATURESListening VolumeMute Talk Indicator LightCall Control ButtonVoice Tube or Noise-Canceling MicrophoneLifter ArmRinger Microphone Jack (remove cover)Height SwitchAccessory JackPower CordHeadsetHandset LifterCharging CradleFront:Indicator LightsTalk (Green)Power (Red)Charge (Amber)Telephone Configuration DialRear:Listening VolumeMajor AdjustTelephone CordIntelliStand On/Off Switch(to automate call control button)Speaking VolumeMinor AdjustBase - Top View Base - Bottom ViewTelephone Cord JackTelephone Handset JackSpeaking Volume Major AdjustAC Charging JackLifter JackListening VolumeMute Talk Indicator LightCall Control ButtonVoice Tube or Noise-Canceling MicrophoneLifter ArmRinger Microphone Jack (remove cover)Height SwitchAccessory JackPower CordHeadsetHandset LifterCharging CradleFront:Indicator LightsTalk (Green)Power (Red)Charge (Amber)Telephone Configuration DialRear:Listening VolumeMajor AdjustTelephone CordIntelliStand On/Off Switch(to automate call control button)Speaking VolumeMinor AdjustBase - Top View Base - Bottom ViewTelephone Cord JackTelephone Handset JackSpeaking Volume Major AdjustAC Charging JackLifter Jack
763A 4ABase - Bottom ViewComplete!9vADBCSETUPPlug the AC charger into thebase’s AC charging jack.Push in firmly.Plug the handset cord into thehandset jack in the base.Push in until it clicks.2SETUP1Unplug the handset cord from phone. Plug the phone cord that is connected tothe SupraPlus base into the handset jackon the phone.CAUTION: Your phone may have two similarjacks. Put the cord only in the jack fromwhich the handset came. Plug the AC charger into an outletand into the base’s AC charging jack.See step 44AAfor detailed location.43Plug the handset cord into the handsetjack in the bottom of the base.See step 33AAfor detailed location.NOTE: The access to the handset jack isfairly small. If you have large hands you maywant to ask someone with smaller fingers todo this step.
986“12”The mmiinniimmuummrecommended separation distance is shown above.IMPORTANT: Incorrect positioning can cause noise and interference problems.CHARGING21POSITIONING1. Slide headset into charging cradle;the earpiece with the microphonegoes into the cradle.2. Gently press down on the headset toensure that headset is in correctposition. Amber charge indicatorlight on base will flash while charging and will change to solidamber when fully charged.• 20 minutes = minimum chargeto continue setup• 3 hours = full chargeSETUP—HANDSETLIFTER (OPTIONAL)3IntelliStandoffIntelliStandonSet the IntelliStand switch toIntelliStand off (–) if you want to control the handsetlifter with the call control button on your headset.Set the IntelliStand switch toIntelliStand on (=) if you wantthe handset to automaticallypick up when you take the headset off the charging cradle.211. Plug handset lifter power cord into handset lifter jack on base. Push firmly into base.2. Position handset lifter under the handset on your phone. Verify that the lifter is located on top of the telephone speaker. If not, you will need to attach the ringer microphone as described on page 19.NOTE: Remove only a tiny piece of mounting tape backing to temporarily stick lifter into position; you may need to move it later.
111012ADJUSTING FIT1. Adjust headband to fit. 2. Rotate voice tube or noise-canceling microphone until it is pointed towards your chin.MAKING/ANSWERING/ENDING CALLS12To make a call:1. Take your handset off-hook. Dial tone should sound through handset (if not, checkcompatibility—see page 13).2. Press the call control button on the headset, then dial using the telephone keypad. To answer a call: 1. Take the handset off-hook. 2. Press the call control button on the headset to answer a call. To end a call, press the call control button on the headset, then hang up the handset. If either you or the recipient have trouble hearing, please check compatibility (page 13).NOTE: Depending onpreference, you canreplace the pre-installedleatherette ear cushionswith the alternative foamcushions included.MULTI-SHIFT PAIRING21OROROREnableDisable1. To pair another headset to the same base, you must first enable the multi-shift pairing feature. Long press (3 sec.) the speaking volume minor adjust up button onback of base. 2. Place a charged headset in charging cradle and red indicator light on base willflash. Within 10 seconds of doing so, press either the "+" or "-" listening volumebutton for 3 seconds until the talk indicator lights to indicate successful pairing.NOTE: Only the last paired headset will work with the base.To disable the multi-shift pairing feature, long press (3 sec.) the speaking volumeminor adjust down button.
1312CHECKING COMPATIBILITY1 2 3 41 2 3 4If you cannot hear a dial tone through your headset, use a coin or small screwdriver toturn the telephone configuration dial until you can. MMaakkee ssuurree tthhaatt aa nnuummbbeerr iiss aalliiggnneeddwwiitthh tthhee ppoossiittiioonn iinnddiiccaattoorr.Place a call to someone you know. While speaking, turn theconfiguration dial through the four positions. Select the position that provides the bestsound quality for both you and the recipient.NOTE: The compatibility setting of “1” is set at the factory to work with most phones.However, if you do not hear a dial tone, if either you or the recipient is having trouble hearing,or if you experience buzzing/hissing, please follow the directions below.MAKING/ANSWERING/ENDING CALLSWith Handset Lifter (Optional)1122To first test proper set up of the handset lifter:1. Press the call control button on headset to activate handset lifter and lift handsetfrom phone. Dial tone should sound if the handset is raised high enough.2. If no dial tone, adjust handset lifter height switch or reposition lifter under handset.If you still do not hear a dial tone, you may need to insert extender arm (see page22) or check compatibility (page 13).Use mounting tape to secure handset lifter in position.To make/answer a call:1. Press the call control button to raise the handset lifter.2. Use the telephone keypad to dial the number.To end a call, press the call control button to lower the handset lifter. (Phone will hang up).If either you or the recipient have trouble hearing, please check compatibility (page 13).
1514SPEAKING VOLUMEMajor AdjustMinor AdjustUse the speaking volume minor adjustcontrol on the back of the base forminor incremental adjustments.Use the speaking volume major adjustcontrol on the bottom of the base forlarge incremental adjustments. NOTE: AAis the lowest setting.Bis the most common setting.Dis the loudest setting. LISTENING VOLUMEMajor AdjustMinor Adjust Headset MuteHeadset MuteTo mute headset, press the mute button straight in.Press again to unmute. Talk indicator light on base will flash while muted.Push on the “+” and “–” buttons to adjustlistening volume in minor incrementaladjustments.Use listening volume major adjust control on the back of the base forlarge incremental adjustments.NOTE: 11is the loudest setting.4is the lowest setting.NOTE: Be sure to set your telephone’s volume at the mid range before adjusting theSupraPlus™Wireless volume.
1716BASE INDICATOR LIGHTSHEADSET CONTROLSListening volumemajor adjustSpeaking volume major adjustSpeaking volumeminor adjustAnswering/ending callsSlide switch Increase in overall volumeSingle tone,3 tones at limitAscending/descending tonesSlide switch No toneShort key pressShort key pressShort key pressPress + to increaseor – to decreaseMid toneLow battery warning Replace headset in charging cradle 1 tone every 10 secondsMute Listening volumeminor adjustKey Feature Action ToneKey Feature Action ToneBase FeaturesADBC1234Out of range warning Move closer to base 2 tones3 mid tones = Mute3 low tones = UnmuteNOTE: Tones repeat every 30 seconds when muted.N/AIncoming call notification*Press call control button to answer call3 repetitive tonesN/A* Only works when using optional Handset Lifter.Fully Charged Solid amberCharging Flashes amberSolid greenPower Solid redTalkingFlashes greenMutedAction LightIndicator LightsTalk (Green)Power (Red)Charge (Amber)
1918TROUBLESHOOTINGTROUBLESHOOTINGProblem Solution Problem SolutionI plugged everything in but the lights won’t come on. • Check that the AC charger jack is connected to the base unit.• Check that the AC charger is securely connected to a working wall outlet. • Check that the AC charger is the model supplied by Plantronics. My headset does not work with the base unit.• Check that the phone is connected to the base unit’s phone cord jack and it is pushed in firmly.• Check that the phone handset is connected to the base’s phone handset jack and it is pushed in firmly.• Headset may be out of range of the base. Move closer to base unit until headset is within range. Range varies with office environment.• Headset battery is dead. Recharge the battery by placing the headset in the headset charging cradle or by using the AC charger supplied. See page 9.• Listening volume too low. Press the volume up button on the headset. If the volume is still too low, select another listening volume major adjust switch setting. See page 14.• Incorrect configuration dial setting for your phone. Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 13.• You may have to resubscribe your headset with the base. See page 20.• Headset is muted. Press the mute button on headset to unmute the microphone. See page 14.• Speak volume is too low. Increase the speaking volume by adjusting the speaking volume minor adjust buttons on the base unit as described on page 15. If the volume is still too low, select another speaking volume major adjust setting as described on page 15.• Incorrect configuration dial setting for your phone. Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 13.I can hear a dial tone in more than one configuration position.Phone will work in more than one configuration dial position. Use the position that sounds best to you and the person you call.I cannot hear a dial tone in any configuration position.• Check that the phone is connected to the base’s phone cord jack.• Check that the phone handset is connected to the base’s phone handset jack.I cannot hear caller/dial tone. • Check that all cords and jacks are connected correctly.• Check that the base has power (red indicator light) and the headset battery is fully charged.• Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 13.• Ensure you are in headset mode. Press the talk button to select correct mode. The talk indicator light on the base is green.Callers cannot hear me.Sound in handset is distorted/hear echo in handset.• Reduce speaking volume by changing the speaking volume major adjust switch setting. See page 15.• Point microphone towards your chin.• Listening volume too high on phone. If your phone has a handset volume control, lower this until the distortion disappears.• If the distortion is still present, lower the listening volume adjust button on the headset. If the distortion persists, select another listening volume major adjust switch setting. See page 14.• Base is too close to computer or phone. See page 9 for proper positioning.• System needs to be reset. Perform system reset as described on page 20.I can hear too much background conversation, noise or sidetone. Speaking volume is too high. Lower the speaking volume by adjusting the speaking volume minor adjust buttons on the base. If the volume is still too high, select another speaking volume major adjust setting. See page 15.People I talk to can hear a buzz in the background.• AC charger is plugged into a power strip. Plug the AC charger into the wall directly.• Picking up another radio frequency. Call the Plantronics Technical Assistance Center for an RF filter. Battery talk time performance is significantly degraded even after a full recharge.Battery is going bad. Replace the battery with a new battery pack. See page 21.The call is dropped. (Talk indicator on the headset and base will not be illuminated.)Headset lost subscription. Try to reset the system. See page 20. If this does not work, try the resubscription procedure on page 20.I hear static that does not allow me to communicate. • Link to headset is lost. Try to reestablish a link by pressing the headset talk button. • Unplug the AC charger from the base for 5 seconds, then plug back in.• Reset the whole system as described on page 20.I hear beeps in the headset. • One beep every 10 seconds is caused by a low battery warning. Recharge battery by returning it to the base charge cradle for one to three hours until charge light stays lit or quits blinking.• Two beeps is an out of range warning. Move closer to the base.• Three rapid beeps every 30 seconds indicates your mute is on. Press the mute control dial once to turn mute off.• When an optional lifter is connected, three repetitive beeps indicate a call is coming into the headset. Press the talk button on the headset to answer the call.Handset lifter is installed but does not lift handset.Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.My handset lifter operates every time I remove or replace my headset in the base unit.IntelliStand is enabled. To disable the handset lifter, move the IntelliStand switch to position .Problem Solution Problem SolutionI plugged everything in but the lights won’t come on. • Check that the AC charger jack is connected to the base unit.• Check that the AC charger is securely connected to a working wall outlet. • Check that the AC charger is the model supplied by Plantronics. My headset does not work with the base unit.• Check that the phone is connected to the base unit’s phone cord jack and it is pushed in firmly.• Check that the phone handset is connected to the base’s phone handset jack and it is pushed in firmly.• Headset may be out of range of the base. Move closer to base unit until headset is within range. Range varies with office environment.• Headset battery is dead. Recharge the battery by placing the headset in the headset charging cradle or by using the AC charger supplied. See page 9.• Listening volume too low. Press the volume up button on the headset. If the volume is still too low, select another listening volume major adjust switch setting. See page 14.• Incorrect configuration dial setting for your phone. Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 13.• You may have to resubscribe your headset with the base. See page 20.• Headset is muted. Press the mute button on headset to unmute the microphone. See page 14.• Speak volume is too low. Increase the speaking volume by adjusting the speaking volume minor adjust buttons on the base unit as described on page 15. If the volume is still too low, select another speaking volume major adjust setting as described on page 15.• Incorrect configuration dial setting for your phone. Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 13.I can hear a dial tone in more than one configuration position.Phone will work in more than one configuration dial position. Use the position that sounds best to you and the person you call.I cannot hear a dial tone in any configuration position.• Check that the phone is connected to the base’s phone cord jack.• Check that the phone handset is connected to the base’s phone handset jack.I cannot hear caller/dial tone. • Check that all cords and jacks are connected correctly.• Check that the base has power (red indicator light) and the headset battery is fully charged.• Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 13.• Ensure you are in headset mode. Press the talk button to select correct mode. The talk indicator light on the base is green.Callers cannot hear me.Sound in handset is distorted/hear echo in handset.• Reduce speaking volume by changing the speaking volume major adjust switch setting. See page 15.• Point microphone towards your chin.• Listening volume too high on phone. If your phone has a handset volume control, lower this until the distortion disappears.• If the distortion is still present, lower the listening volume adjust button on the headset. If the distortion persists, select another listening volume major adjust switch setting. See page 14.• Base is too close to computer or phone. See page 9 for proper positioning.• System needs to be reset. Perform system reset as described on page 20.I can hear too much background conversation, noise or sidetone. Speaking volume is too high. Lower the speaking volume by adjusting the speaking volume minor adjust buttons on the base. If the volume is still too high, select another speaking volume major adjust setting. See page 15.People I talk to can hear a buzz in the background.• AC charger is plugged into a power strip. Plug the AC charger into the wall directly.• Picking up another radio frequency. Call the Plantronics Technical Assistance Center for an RF filter. Battery talk time performance is significantly degraded even after a full recharge.Battery is going bad. Replace the battery with a new battery pack. See page 21.The call is dropped. (Talk indicator on the headset and base will not be illuminated.)Headset lost subscription. Try to reset the system. See page 20. If this does not work, try the resubscription procedure on page 20.I hear static that does not allow me to communicate. • Link to headset is lost. Try to reestablish a link by pressing the headset talk button. • Unplug the AC charger from the base for 5 seconds, then plug back in.• Reset the whole system as described on page 20.I hear beeps in the headset. • One beep every 10 seconds is caused by a low battery warning. Recharge battery by returning it to the base charge cradle for one to three hours until charge light stays lit or quits blinking.• Two beeps is an out of range warning. Move closer to the base.• Three rapid beeps every 30 seconds indicates your mute is on. Press the mute control dial once to turn mute off.• When an optional lifter is connected, three repetitive beeps indicate a call is coming into the headset. Press the talk button on the headset to answer the call.Handset lifter is installed but does not lift handset.Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.My handset lifter operates every time I remove or replace my headset in the base unit.IntelliStand is enabled. To disable the handset lifter, move the IntelliStand switch to position .
2120SUBSCRIPTION BATTERY REPLACEMENTThe headset and base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit, then the units must be re-subscribed.To do so, please follow the instructions on page 10 for Multi-Shift Pairing.SYSTEM RESETTo recover from some fault conditions (refer to the Troubleshooting Section), you may need to perform a system reset. To perform the system reset, follow this procedure:411ANDAND341. Simultaneously press the call controlbutton and both the "+" and "–" volumebuttons for 5 seconds. When the talkindicator light on the headset blinks,release all buttons. 2. Press the call control button again. The talk indicator light will again blinkbriefly to indicate the headset is back to normal operation mode. 3. Disconnect the AC charger from theAC charging jack for 5 seconds. 4. Reconnect.The system reset operation is complete. 1 24365The custom battery supplied should last 2–3 years. When talk time decreases significantly, youshould replace the battery. Call Plantronics at (800) 544-4660 ext. 5538 to order one. Once youreceive it, follow directions below to replace. The tool shown in Steps 2 and 5 is included withyour replacement battery.Use hook end of tool tohook battery wires andpull toward open batterydoor until battery movesout from behind post.Use fingernail to lift offand flip open battery door.Once battery is removed,gently disconnect batteryconnector; do not pull hard.Before replacing batteryinto compartment, pleasebe sure battery wires areon side closest to openedbattery door; the batterycannot be installedproperly if wires are onother side.Using the "Y" end of thetool, press the batterybackwards and away frombattery door until the leftcorner of the battery tucksunder the post in thebattery compartment. Tuckall of the battery wires andconnectors into the batterycompartment. Close door sothat it is flushwith headset.
2322REGULATORY NOTICESThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference that may cause undesired operation.This equipment has been tested and found to comply with the limits for a Class B digital device, pur-suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection againstharmful interference in a residential installation. This equipment generates, uses, and can radiateradio frequency energy and, if not installed and used in accordance with the instructions, may causeharmful interference to radio communications. However, there is no guarantee that interference willnot occur in a particular installation. If this equipment does cause harmful interference to radio ortelevision reception which can be determined by turning the radio or television off and on, the user isencouraged to try to correct interference by one or more of the following measures:1. Reorient or relocate the receiving antenna.2. Increase the separation between the equipment and receiver.3. Connect the equipment into an outlet on another circuit. 4. Consult the dealer or an experienced radio/TV technician for help.FCC REGISTRATION INFORMATION — Part 68This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. Onthe exterior of this equipment is a label that contains a product identifier in the formatUS:AAAEQ##TXXXX. If requested, this information must be provided to your telephone company.A plug and jack used to connect this equipment to the premises wiring and telephone network mustcomply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to acompatible jack that is also compliant. See installation instructions for details.The REN is useful to determine the quantity of devices you may connect to your telephone line.Excessive RENs on a telephone line may result in the devices not ringing in response to an incomingcall. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of thenumber of devices you may connect to your line, as determined by the REN, contact your local telephone company. For product approved after July 23, 2001, the REN for this product is part of theproduct identifier that has the format US:AAAEQ##TXXXX. The digits represented by ### are theREN without the decimal point. (For example, 03 represents a REN of 0.3.) For earlier producers, theREN is separately shown on the label.If this telephone equipment causes harm to the telephone network, the telephone company will notifyyou in advance that temporary discontinuance of service may be required. But if advance notice isn’tpractical, the telephone company will notify the customer as soon as possible. Also, you will beadvised of your right to file a complaint with the FCC if you believe it is necessary.The telephone company may make changes in its facilities, equipment, operations, or proceduresthat could affect the proper functioning of your equipment. If they do, you will be notified in advancein order for you to make necessary modifications to maintain uninterrupted service.If trouble is experienced with this unit, for repair or warranty information, please contact customerservice at (800) 544-4660. If the equipment is causing harm to the network, the telephone companymay request that you disconnect the equipment until the problem is resolved.DO NOT DISASSEMBLE THIS EQUIPMENT: it does not contain any user serviceable components.We recommend the installation of an AC surge arrester in the AC outlet to which this equipment isconnected. Telephone companies report that electrical surges, typically lighting transients, are verydestructive to customer terminal equipment connected to AC power sources.The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations, which reflect the consensus of the scientific community. Independent studies haveshown that the internal wireless radio is safe for use by consumers. Visit www.plantronics.com for moreinformation.NOTE: Modifications not expressly approved by Plantronics, Inc. could void the user's authority to operate the equipment.12Extender ArmRinger MicrophoneFor Nortel i2004 phones only1Stabilizers223ADDITIONAL PARTS (If required)12Extender ArmRinger MicrophoneFor Nortel i2004 phones only1Stabilizers223Use extender arm when the handset lifter needs additional stability lifting and returning to cradle.1. Slide extender arm onto lifter.2. Stabilizers can be shifted left and right. Position stabilizers on outsides of handsetto gently grip the phone.12Extender ArmRinger MicrophoneFor Nortel i2004 phones only1Stabilizers2231. Remove cover from ringer microphone jack on back of lifter.2. Connect ringer microphone plug.3. Place ringer microphone over phone speaker. Remove adhesive tape and attach.Use ringer microphone when the telephone speaker is notlocated directly under the handset.

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