Plantronics CS3YYYY Wireless Telephone Adapter Headset User Manual 05 PI 010
Plantronics Inc Wireless Telephone Adapter Headset 05 PI 010
Users Manual
S O U N D I N N O VAT I O N WARRANTY Limited Warranty • This warranty covers defects in materials and workmanship of products manufactured, sold or certified by Plantronics which were purchased and used in the United States. • This warranty lasts for one year from the date of purchase of the products. • This warranty extends to you only if you are the end user with the original purchase receipt. • We will, at our option, repair or replace the products that do not conform to the warranty. We may use functionally equivalent reconditioned/refurbished/ remanufactured/pre-owned or new products or parts. • To obtain service in the U.S., contact Plantronics at (800) 544-4660 ext. 5538. • THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS. • This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Please contact your dealer or our service center for the full details of our limited warranty, including items not covered by this limited warranty. MAINTENANCE 1. Unplug the unit from the telephone and the AC charger from the power source before cleaning. 2. Clean the equipment with a damp (not wet) cloth. 3. Do not use solvents or other cleaning agents. TECHNICAL ASSISTANCE The Plantronics Technical Assistance Center is ready to assist you! Dial (800) 544-4660 ext. 5538, or visit the support section of our website at www.plantronics.com/support. © 2005 Plantronics, Inc. All rights reserved. Plantronics, the logo design, IntelliStand, Plantronics Sound Innovation, SupraPlus, and the voice tube clear color and shape trade dress are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Patents U.S. 6,735,453; Patents Pending 71677-01 (11.05) Printed in China. USER GUIDE_ SupraPlus® Wireless ...................................................................................... PROFESSIONAL HEADSET SYSTEM TABLE OF CONTENTS PACKAGE CONTENTS Package Contents Features Setup Setup – Handset Lifter (Optional) Charging Positioning Adjusting Fit 10 Multi-shift Pairing 10 Making/Answering/Ending Calls 11 Checking Compatibility 13 Volume 14 Headset Controls 16 Base Indicator Lights 17 Troubleshooting 18 Subscription 20 System Reset 20 Battery Replacement 21 Additional Parts (if required) 22 Regulatory Notices 23 Headset (One model included in each package—all available models shown.) Monaural Voice Tube Binaural Voice Tube Monaural Noise-canceling Binaural Noise-canceling Removable Comfort Pad Alternative Ear Cushions Base AC Charger Telephone Cord Handset Lifter (Optional) Register Your Product Online Additional parts (if required). Details on page 22. Visit www.plantronics.com/productregistration to register your product online so we can provide you with the best possible service and technical support. Handset Lifter Ringer Microphone Extender Arm with Stabilizers For Nortel i2004 phones only FEATURES FEATURES Base Base -- Top Top View View Base Base -- Bottom Bottom View View Telephone Telephone Handset Handset Jack Jack Front: Front: Indicator Indicator Lights Lights Talk Talk (Green) (Green) Power Power (Red) (Red) Charge Charge (Amber) (Amber) Lifter Lifter Jack Jack AC AC Charging Charging Jack Jack Telephone Telephone Cord Cord Jack Jack Speaking Speaking Volume Volume Major Major Adjust Adjust Charging Charging Cradle Cradle Headset Headset Telephone Telephone Configuration Configuration Dial Dial Talk Talk Indicator Indicator Light Light Rear: Rear: Listening Listening Volume Volume Speaking Speaking Volume Volume Minor Minor Adjust Adjust Call Call Control Control Button Button IntelliStand IntelliStand On/Off On/Off Switch Switch (to (to automate automate call call control control button) button) Listening Listening Volume Volume Major Major Adjust Adjust Telephone Telephone Cord Cord Voice Voice Tube Tube or or Noise-Canceling Noise-Canceling Microphone Microphone Mute Mute Handset Handset Lifter Lifter Lifter Lifter Arm Arm Power Power Cord Cord Ringer Ringer Microphone Microphone Jack Jack (remove (remove cover) cover) Height Height Switch Switch Accessory Accessory Jack Jack SETUP SETUP Base - Bottom View 4A 3A Unplug the handset cord from phone. Plug the phone cord that is connected to the SupraPlus base into the handset jack on the phone. CAUTION: Your phone may have two similar jacks. Put the cord only in the jack from which the handset came. Plug the handset cord into the handset jack in the base. Push in until it clicks. 9v Plug the AC charger into the base’s AC charging jack. Push in firmly. Complete Plug the handset cord into the handset jack in the bottom of the base. See step 3A for detailed location. NOTE: The access to the handset jack is fairly small. If you have large hands you may want to ask someone with smaller fingers to do this step. Plug the AC charger into an outlet and into the base’s AC charging jack. See step 4A for detailed location. SETUP—HANDSET LIFTER (OPTIONAL) CHARGING 1. Slide headset into charging cradle; the earpiece with the microphone goes into the cradle. 2. Gently press down on the headset to ensure that headset is in correct position. Amber charge indicator light on base will flash while charging and will change to solid amber when fully charged. • 20 minutes = minimum charge to continue setup • 3 hours = full charge 1. Plug handset lifter power cord into handset lifter jack on base. Push firmly into base. 2. Position handset lifter under the handset on your phone. Verify that the lifter is located on top of the telephone speaker. If not, you will need to attach the ringer microphone as described on page 19. NOTE: Remove only a tiny piece of mounting tape backing to temporarily stick lifter into position; you may need to move it later. POSITIONING 12 ” IntelliStand off IntelliStand on Set the IntelliStand switch to IntelliStand off ( –) if you want to control the handset lifter with the call control button on your headset. Set the IntelliStand switch to IntelliStand on ( = ) if you want the handset to automatically pick up when you take the headset off the charging cradle. 6“ The minimum recommended separation distance is shown above. IMPORTANT: Incorrect positioning can cause noise and interference problems. ADJUSTING FIT MAKING/ANSWERING/ ENDING CALLS Without Handset lifter NOTE: Depending on preference, you can replace the pre-installed leatherette ear cushions with the alternative foam cushions included. 1. Adjust headband to fit. 2. Rotate voice tube or noise-canceling microphone until it is pointed towards your chin. To make a call: MULTI-SHIFT PAIRING 1. Take your handset off-hook. Dial tone should sound through handset (if not, check compatibility—see page 13). 2. Press the call control button on the headset, then dial using the telephone keypad. Enable To answer a call: OR Disable 1. Take the handset off-hook. 2. Press the call control button on the headset to answer a call. To end a call, press the call control button on the headset, then hang up the handset. If either you or the recipient have trouble hearing, please check compatibility (page 13). 1. To pair another headset to the same base, you must first enable the multi-shift pairing feature. Long press (3 sec.) the speaking volume minor adjust up button on back of base. 2. Place a charged headset in charging cradle and red indicator light on base will flash. Within 10 seconds of doing so, press either the "+" or "-" listening volume button for 3 seconds until the talk indicator lights to indicate successful pairing. NOTE: Only the last paired headset will work with the base. To disable the multi-shift pairing feature, long press (3 sec.) the speaking volume minor adjust down button. 10 11 MAKING/ANSWERING/ ENDING CALLS CHECKING COMPATIBILITY NOTE: The compatibility setting of “1” is set at the factory to work with most phones. However, if you do not hear a dial tone, if either you or the recipient is having trouble hearing, or if you experience buzzing/hissing, please follow the directions below. With Handset Lifter (Optional) To first test proper set up of the handset lifter: 1. Press the call control button on headset to activate handset lifter and lift handset from phone. Dial tone should sound if the handset is raised high enough. 2. If no dial tone, adjust handset lifter height switch or reposition lifter under handset. If you still do not hear a dial tone, you may need to insert extender arm (see page 22) or check compatibility (page 13). Use mounting tape to secure handset lifter in position. If you cannot hear a dial tone through your headset, use a coin or small screwdriver to turn the telephone configuration dial until you can. Make sure that a number is aligned with the position indicator. Place a call to someone you know. While speaking, turn the configuration dial through the four positions. Select the position that provides the best sound quality for both you and the recipient. To make/answer a call: 1. Press the call control button to raise the handset lifter. 2. Use the telephone keypad to dial the number. To end a call, press the call control button to lower the handset lifter. (Phone will hang up). If either you or the recipient have trouble hearing, please check compatibility (page 13). 12 13 LISTENING VOLUME NOTE: Be sure to set your telephone’s volume at the mid range before adjusting the SupraPlus™ Wireless volume. Minor Adjust Major Adjust SPEAKING VOLUME Minor Adjust Major Adjust Headset Mute Use the speaking volume minor adjust control on the back of the base for minor incremental adjustments. Push on the “+” and “–” buttons to adjust listening volume in minor incremental adjustments. Use the speaking volume major adjust control on the bottom of the base for large incremental adjustments. NOTE: A is the lowest setting. B is the most common setting. D is the loudest setting. Use listening volume major adjust control on the back of the base for large incremental adjustments. NOTE: 1 is the loudest setting. 4 is the lowest setting. Headset Mute To mute headset, press the mute button straight in. Press again to unmute. Talk indicator light on base will flash while muted. 14 15 HEADSET CONTROLS BASE INDICATOR LIGHTS Indicator Lights Talk (Green) Power (Red) Charge (Amber) Base Features Feature Action Tone Listening volume minor adjust Press + to increase Ascending/descending tones or – to decrease Mute Short key press Key Action Feature Action Listening volume major adjust Slide switch Charging Speaking volume Fully Charged Muted Mid tone Low battery warning Replace headset in charging cradle 1 tone every 10 seconds N/A Out of range warning Move closer to base 2 tones N/A Incoming call notification* Press call control button to answer call Short key press Answering/ ending calls 3 mid tones = Mute 3 low tones = Unmute NOTE: Tones repeat every 30 seconds when muted. Key Power major adjust Speaking volume Talking minor adjust Light Flashes amber amber SlideSolid switch Tone Increase in overall volume No tone Solid red green ShortSolid key press Single tone, 3 tones at limit Flashes green 3 repetitive tones * Only works when using optional Handset Lifter. 16 17 TROUBLESHOOTING ProblemProblem SolutionSolution I pluggedI plugged everything in but in but • Check •that the AC jack is connected to the base unit. everything Check thatcharger the AC charger jack is connected to the base unit. the lights won’t come on.come on.• Check •that lights won’t the the AC is securely connected to a Check thatcharger the AC charger is securely connected to a working working wall outlet. wall outlet. the AC is the model by • Check •that Check thatcharger the AC charger is thesupplied model supplied by Plantronics. Plantronics. • Check •that the phone connected to the base unit’s phone My headset does notdoes worknot work Check that theisphone is connected to the base unit’s phone My headset cord jackcord andjack it is pushed firmly.in firmly. and it isin pushed with thewith basethe unit. base unit. • Check •that the phone is connected to the base’s Check that thehandset phone handset is connected to the base’s phone handset jack andjack it is pushed firmly.in firmly. phone handset and it isin pushed • Headset may be out range ofrange the base. Move closer • Headset mayofbe out of of the base. Movetocloser to base unitbase untilunit headset is withinisrange. until headset withinRange range.varies Rangewith varies with office environment. office environment. • Headset battery isbattery dead. Recharge the battery placing • Headset is dead. Recharge theby battery by placing the headset in the headset chargingcharging cradle orcradle by using theusing the the headset in the headset or by AC charger supplied.supplied. See pageSee 9. page 9. AC charger • Listening volume too low. Press the volume button the on the • Listening volume too low. Press theup volume uponbutton headset.headset. If the volume still too If theis volume is low, still select too low,another select another listeninglistening volume major adjust pageSee 14.page 14. volume majorswitch adjustsetting. switch See setting. • Incorrect configuration dial setting your for phone. otherTry other • Incorrect configuration dialfor setting yourTry phone. phone configuration dial settings on the base unit. Ensure phone configuration dial settings on the base unit. Ensure the selected number number is in lineiswith the with position indicator.indicator. the selected in line the position See pageSee 13.page 13. • You may havemay to resubscribe your headset with the with base.the base. • You have to resubscribe your headset See pageSee 20.page 20. is muted.isPress the mutethe button headset to Callers cannot me.hear me. • Headset • Headset muted. Press muteonbutton on headset to Callershear cannot unmute the microphone. See pageSee 14.page 14. unmute the microphone. • Speak •volume too low. the speaking volume by Speakis volume is Increase too low. Increase the speaking volume by adjustingadjusting the speaking volume minor adjust the on the the speaking volume minorbuttons adjust on buttons base unitbase as described on page on 15.page If the15. volume still too unit as described If theis volume is still too low, select speakingspeaking volume major adjust low,another select another volume majorsetting adjust setting as described on page on 15.page 15. as described • Incorrect configuration dial setting your for phone. • Incorrect configuration dialfor setting yourTry phone. Try other phone dial settings on the base unit. otherconfiguration phone configuration dial settings on the base unit. Ensure the selected number is in line with the position Ensure the selected number is in line with the position indicator.indicator. See pageSee 13.page 13. I can hear a dial tone in tone in I can hear a dial more than onethan one more configuration position. configuration position. Phone will workwill in more onethan configuration dial Phone work than in more one configuration dial position.position. Use the position that sounds to you and Use the position thatbest sounds best to the you and the person you call. person you call. I cannot Ihear a dial tone in tone in • Check •that the phone connected to the base’s cannot hear a dial Check that theisphone is connected to thephone base’s phone any configuration position.position.cord jack. cord jack. any configuration • Check •that the phone is connected to the base’s Check that thehandset phone handset is connected to the base’s phone handset jack. jack. phone handset I cannot Ihear caller/dial tone. •tone. Check •that all cords and jacksand arejacks connected correctly. cannot hear caller/dial Check that all cords are connected correctly. • Check •that the base hasbase power indicator light) andlight) and Check that the has(red power (red indicator the headset battery isbattery fully charged. the headset is fully charged. • Try other phone dial settings on the base • Try otherconfiguration phone configuration dial settings on the base unit. Ensure selected number number is in lineiswith the with the unit.the Ensure the selected in line position position indicator.indicator. See pageSee 13.page 13. • Ensure• you are in headset mode. Press the talk button Ensure you are in headset mode. Press the talktobutton to select correct talk The indicator light on the select mode. correctThe mode. talk indicator lightbase on the base is green.is green. 18 TROUBLESHOOTING ProblemProblem SolutionSolution Sound inSound handset is volume by changing the speaking volume volume • Reduce• speaking in handset is Reduce speaking volume by changing the speaking major adjust pageSee 15.page 15. echo in echo in distorted/hear majorswitch adjustsetting. switch See setting. distorted/hear handset.handset. towards towards your chin. • Point microphone • Point microphone your chin. • Listening volume too high too on phone. your phone a has a • Listening volume high onIfphone. If yourhas phone handset handset volume control, lower this untilthis theuntil distortion volume control, lower the distortion disappears. disappears. • If the distortion is still present, lower thelower listening volume volume • If the distortion is still present, the listening adjust button the headset. If the distortion persists,persists, adjuston button on the headset. If the distortion select another listeninglistening volume major adjust select another volume majorswitch adjust switch setting. See pageSee 14.page 14. setting. • Base is• too close to close computer or phone.orSee pageSee 9 for Base is too to computer phone. page 9 for proper positioning. proper positioning. • System• needs be reset. Perform system reset as reset as Systemtoneeds to be reset. Perform system described on page on 20.page 20. described SpeakingSpeaking volume is too high. Lower speaking volume by I can hear toohear muchtoo much volume is too high.the Lower the speaking volume by I can the speaking volume minor adjust the on the background conversation, the speaking volume minorbuttons adjust on buttons background conversation, adjustingadjusting base. If the volume still too select speakingspeaking noise ornoise sidetone. base. If the is volume is high, still too high,another select another or sidetone. volume major adjust pageSee 15.page 15. volume majorsetting. adjust See setting. People IPeople talk to can hear a hear •a AC charger is plugged into a power Plug thePlug AC the AC I talk to can • AC charger is plugged into astrip. power strip. into the wall directly. buzz in the background. into the wall directly. buzz in the background. charger charger • Picking• up another radio frequency. Call the Plantronics Picking up another radio frequency. Call the Plantronics Technical Assistance Center for an RFfor filter. Technical Assistance Center an RF filter. Battery Battery talk timetalk performance Battery is going bad. Replace the battery a new time performance Battery is going bad. Replace thewith battery with a new is significantly degraded even even battery pack. See pageSee 21.page 21. is significantly degraded battery pack. after a full recharge. after a full recharge. The call The is dropped. (Talk (Talk HeadsetHeadset lost subscription. Try to reset system. See lost subscription. Try the to reset the system. See call is dropped. page 20.page If this20. does notdoes work,not trywork, the resubscription indicatorindicator on the headset and If this try the resubscription on the headset and procedure on page on 20.page 20. base willbase not be procedure willilluminated.) not be illuminated.) I hear static that doesthat notdoes not• Link to•headset is lost. Try to reestablish a link by apressing I hear static Link to headset is lost. Try to reestablish link by pressing allow meallow to communicate. talk button. me to communicate. the headset the headset talk button. • Unplug• the AC charger from thefrom basethe for base 5 seconds, then Unplug the AC charger for 5 seconds, then plug back in. back in. plug • Reset the whole system described on page on 20.page 20. • Reset the wholeas system as described • One beep every 10every seconds is causedisby a low by battery I hear beeps the headset. • One beep 10 seconds caused a low battery I hearinbeeps in the headset. warning.warning. Recharge battery by returning it to the base Recharge battery by returning it to the base charge cradle one toforthree hours until charge stays chargefor cradle one to three hours untillight charge light stays lit or quits lit blinking. or quits blinking. • Two beeps is beeps an out is of an range warning. Move closer tocloser the base. • Two out of range warning. Move to the base. • Three •rapid beeps every 30every seconds indicatesindicates your mute is mute is Three rapid beeps 30 seconds your on. Presson. the mutethe control oncedial to turn off.mute off. Press mutedial control oncemute to turn • When an optional lifter is connected, three repetitive beeps beeps • When an optional lifter is connected, three repetitive indicate indicate a call is coming the headset. Press the talk the talk a call isinto coming into the headset. Press button onbutton the headset to answer call. the call. on the headset to the answer HandsetHandset lifter is installed handset lifter power is firmly pushed lifter is installed Be sure the Be sure the handset liftercord power cord is firmlyinto pushed into but doesbut notdoes lift handset. lifter jack on the not lift handset. the handset the handset lifter jackbase. on the base. My handset lifter operates is enabled. To disable handset lifter, move My handset lifter operatesIntelliStand IntelliStand is enabled. Tothe disable the handset lifter, move every time I remove the IntelliStand switch toswitch position every time I or remove or the IntelliStand to position replace my headset in the in the replace my headset base unit. base unit. 19 SUBSCRIPTION BATTERY REPLACEMENT The headset and base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit, then the units must be re-subscribed. To do so, please follow the instructions on page 10 for Multi-Shift Pairing. The custom battery supplied should last 2–3 years. When talk time decreases significantly, you should replace the battery. Call Plantronics at (800) 544-4660 ext. 5538 to order one. Once you receive it, follow directions below to replace. The tool shown in Steps 2 and 5 is included with your replacement battery. SYSTEM RESET To recover from some fault conditions (refer to the Troubleshooting Section), you may need to perform a system reset. To perform the system reset, follow this procedure: Use hook end of tool to hook battery wires and pull toward open battery door until battery moves out from behind post. Use fingernail to lift off and flip open battery door. 1. Simultaneously press the call control button and both the "+" and "–" volume buttons for 5 seconds. When the talk indicator light on the headset blinks, release all buttons. 2. Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal operation mode. 20 AN Before replacing battery into compartment, please be sure battery wires are on side closest to opened battery door; the battery cannot be installed properly if wires are on other side. Once battery is removed, gently disconnect battery connector; do not pull hard. 3. Disconnect the AC charger from the AC charging jack for 5 seconds. 4. Reconnect. The system reset operation is complete. Using the "Y" end of the tool, press the battery backwards and away from battery door until the left corner of the battery tucks under the post in the battery compartment. Tuck all of the battery wires and connectors into the battery compartment. Close door so that it is flush with headset. 21 Stabilizers Extender Arm ADDITIONALStabilizers PARTS (If required) Extender Arm Stabilizers Use extender arm when the handset lifter needs additional stability lifting and returning to cradle. 1. Slide extender arm onto lifter. Ringer Microphone 2. Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently grip the phone. Ringer Microphone Ringer Microphone Use ringer microphone when the telephone speaker is not located directly under the handset. 1. Remove2 cover from ringer microphone jack on back of lifter. 2. Connect ringer microphone plug. 3. Place ringer microphone over phone speaker. Remove adhesive tape and attach. For Nortel i2004 phones only For Nortel i2004 phones only REGULATORY NOTICES FCC Requirements This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on, the user is encouraged to try to correct interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on another circuit. 4. Consult the dealer or an experienced radio/TV technician for help. FCC REGISTRATION INFORMATION — Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the exterior of this equipment is a label that contains a product identifier in the format US:AAAEQ##TXXXX. If requested, this information must be provided to your telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible jack that is also compliant. See installation instructions for details. The REN is useful to determine the quantity of devices you may connect to your telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, contact your local telephone company. For product approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ### are the REN without the decimal point. (For example, 03 represents a REN of 0.3.) For earlier producers, the REN is separately shown on the label. If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this unit, for repair or warranty information, please contact customer service at (800) 544-4660. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved. DO NOT DISASSEMBLE THIS EQUIPMENT: it does not contain any user serviceable components. We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lighting transients, are very destructive to customer terminal equipment connected to AC power sources. Exposure to RF Radiation The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations, which reflect the consensus of the scientific community. Independent studies have shown that the internal wireless radio is safe for use by consumers. Visit www.plantronics.com for more information. NOTE: Modifications not expressly approved by Plantronics, Inc. could void the user's authority to operate the equipment. For Nortel i2004 phones only 22 23
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