Plantronics Cs50 Owners Manual PIB V8

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PRODUCT INFORMATION BOOKLET

W

IRELESS

O

FFICE

H

EADSET

S

YSTEM

CS50

3

2

WELCOME

This Product Information Booklet contains

information not described in the Quick Start

Guide* (QSG). The QSG should be used to set

up your CS50 Wireless Office Headset System.

BASICS

Installation . . . . . . . . . . . . 2

Location . . . . . . . . . . . . . . 3

Headset/Handset Mode . . . 3

Placing and Receiving

a Call Using Headset . . . 4

Placing and Receiving

a Call Using Handset . . . 4

FEATURES

Out of Range Warning . . . 5

Low Battery Warning . . . . . 5

Recharging Headset . . . . . 6

Replacing Battery . . . . . . . 6

OPTIONS

Optional Handset

Lifter Use . . . . . . . . . . . . . 7

IntelliStandTM Function. . . . . 8

Switching to Handset . . . . . 8

TROUBLESHOOTING . . . . 9

TECHNICAL SUPPORT . . 11

SUBSCRIPTION. . . . . . . . 12

SYSTEM RESET . . . . . . . . 13

MAINTENANCE. . . . . . . . 13

PARTS & ACCESSORIES . . 14

LOCATION

Do not position the CS50 system near other

electronic equipment. Incorrect positioning

can cause problems with noise or

interference.

HEADSET/HANDSET MODE

Pressing the talk button *on the headset

selects headset mode. The talk indicator

on the base unit will illuminate green and

the talk indicator light on the headset

will also illuminate when in headset mode.

Both of the indicators are off

when in handset mode.

*Callouts have been first identified

in the Examine Component

section of the QSG.

14

By selecting

handset mode

after completing

your call, you

will conserve the

headset battery

power and extend

the remaining

available talk time.

You can achieve

this by pressing

the talk button

immediately on

conclusion of

the call.

INSTALLATION

Please install the CS50 Wireless Office Headset System in

accordance with the instructions detailed in the QSG.

BASICS

BASICS

TALK

BUTTON

TIP

*This Product Information Booklet and Quick Start Guide are

available on-line at www.plantronics.com/documentation.

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17

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2

FEATURES

45

NOTE

If you have

installed a

Plantronics

Handset

Lifter please

refer to the

sections

“Making and

Receiving

a call using

the Lifter”

on page 7.

PLACING A CALL

USING YOUR HEADSET

To place a call using the headset, the system

must be in headset mode. Take the handset

off hook and dial in the normal way. You will

then be able to talk through your headset.

When the call is complete, return the

telephone handset to the cradle.

RECEIVING A CALL

USING YOUR HEADSET

When your telephone rings take the handset

off hook. Ensure that your CS50 Wireless

Office Headset System is in headset mode.

You will then be able to talk through your

headset.

When the call is complete, return the

telephone handset to the cradle.

PLACING AND RECEIVING

ACALL USING HANDSET

In handset mode the telephone can be used

to make and receive calls in the normal way.

Ensure that your CS50 Wireless Office

Headset System is in handset mode.

OUT OF RANGE WARNING

As you walk away from the base unit you will

eventually reach the system operating range

limit. When in headset mode a warning

alert of two beeps will sound in the headset

shortly before you meet the range limit.

On hearing this alert you should walk closer

to the base unit to ensure call quality is

maintained.

If you remain out of range for more than

15 minutes the system will drop the call

permanently. If using a Plantronics Handset

Lifter the handset will be replaced and the

call terminated.

LOW BATTERYWARNING

When the headset battery is running

low (approximately 5 minutes talk time

remaining), an audible warning will be

heard through the headset as a single

beep repeating every 10 seconds. Soon

after hearing this warning, you should

recharge the headset.

FEATURES

BASICS

OPTIONS

1

2

3

4

5

7

6

SETTING UP THE

OPTIONAL HANDSET LIFTER

Use the directions provided with the

handset lifter to set it up.

MAKING A CALL USING

THE HANDSET LIFTER

Press the talk button on the headset.

The handset lifter will raise the telephone

handset off hook. You will then hear a dial

tone in your headset and can proceed to

make a call as normal.

When you finish your call press the talk

button. The handset lifter then lowers the

handset to end the call.

RECEIVING A CALL USING

THE HANDSET LIFTER

When a new call is received the telephone

rings as normal, but in addition, a ring alert

of three short beeps will be heard in your

headset, also the headset talk indicator light

will flash.

To answer the call press the talk button

on the headset. The handset lifter will then

raise the telephone handset off hook and

you will be able to talk to the caller.

When you have finished your call, press the

talk button on your headset. The handset

lifter then lowers the handset to end the call.

The ring alert

feature (audio

and visual)

is only active

when the

handset lifter

is connected.

RECHARGING THE HEADSET

To recharge the headset, place it into the

charge cradle in the base unit. During

charging, the charge indicator on the

base unit will flash amber.

When the headset is fully charged, the

charge indicator on the base unit will

stop flashing and remain illuminated.

A completely depleted headset requires

a minimum charge time of 1 hour before

use, and 3 hours to fully charge.

NOTE

OPTIONS

REPLACING THE HEADSET BATTERY

Should it be necessary to replace the headset battery at

anytime please refer to the diagrams below.

FEATURES

P

L

A

N

T

R

O

N

I

C

S

1

1

9

9

* ... Callouts refer to Quick Start Guide (QSG) for

details of corresponding numbered features.

TROUBLESHOOTING

9

8

INTELLISTANDTM FUNCTION

When the CS50 Wireless Office Headset

System is used in conjunction with a

Plantronics Telephone Handset Lifter,

you can enable the IntelliStand feature.

The IntelliStand senses when the headset

has been removed or placed in the CS50

base unit, automatically activating the

lifter and enabling headset/handset mode

to answer or end a call.

The IntelliStand feature is disabled (off)

when the IntelliStand switch is in

position I (up), or enabled (on) when

the switch is in position II (down).

SYMPTOM SUGGESTION

I cannot hear caller/dial tone. •Check that all cords and jacks are

connected correctly.

•Check that the base has power

(power indicator * is red) and

the headset battery is fully charged.

•Try other telephone configuration

dial settings on the base unit.

Ensure the selected number is

directly in line with the horizontal

position indicator. See Step 4.4 in

the QSG.

•Ensure you are in headset mode.

Press the talk button to select

correct mode.

The talk indicator light on the

base is on (green).

•Select another listen volume

master setting on the base.

Callers cannot hear me. •Try other telephone configuration

dial settings on the base unit.

Ensure the selected number is

directly in line with the horizontal

position indicator. See Step 4.4 in

the QSG.

•Increase the speak volume fine

tune on the base unit.

If the volume is still too low,

increase the talk volume master

setting on the bottom of the

base unit.

•Check that the mute function is off.

See Step 5.2 in the QSG.

TROUBLESHOOTING

OFF

ON

OPTIONS

SWITCHING FROM HEADSET TO

HANDSET WHEN USING THE HANDSET LIFTER

If during a call you are using your headset and want to switch

to the telephone handset, remove the handset from the

handset lifter, then press the talk button on your headset.

The handset lifter will lower and you will then be able to

continue the call using the handset.

SWITCHING FROM HANDSET TO

HEADSET WHEN USING THE HANDSET LIFTER

If during a call you are using the telephone handset and want

to switch to your headset, press the talk button on the headset.

The handset lifter will raise and you will be able to continue

the call using your headset.

Place the telephone handset on the handset lifter. When

the call is finished press the talk button on your headset.

The handset lifter will lower the handset and end the call.

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10

3

4

11

13

3

4

11

4

13

12

12

2

2

1

3

2

10 11

SYMPTOM SUGGESTION

Receive sounds distorted. •Move the CS50 base unit further away

from telephone or computer.

•If your telephone has a receive volume

control, lower your telephone volume

until the distortion disappears.

•Lower the listen volume control on

the headset. If the distortion persists, lower

the listen volume master setting on the

back of base. See Step 5.1 and 5.2 in

the QSG.

•Perform system reset. See page 13.

People I talk to can •Your phone may be sensitive to

hear a buzz in the 900 MHZ. Move the CS50 base

background. further away from your phone.

•If the AC Adapter is plugged into a power

strip, try plugging it into the wall directly.

•Call TAC for a RF filter.

I can hear beeps in the •One beep every 10 seconds is caused by

headset. a low battery warning. Recharge battery

by returning it to the base charge cradle for

one to three hours until charge light stays

lit or quits blinking.

•Two beeps is an out of range warning.

Move closer to the base.

•Three rapid beeps every 15 seconds

indicates your mute is on. Press the mute

control dial once to turn mute off.

•When an optional lifter is connected,

three repetitive beeps indicate a call is

coming into the headset. Press the talk

button on the headset to answer the call.

SYMPTOM SUGGESTION

I can hear too much •Lower the speak volume fine tune

echo or sidetone. on the base unit.

•If the volume is still too high, lower

the speak volume master setting.

See Step 5.4 and 5.5. in QSG.

My handset lifter operates •Disable the IntelliStand function

every time I remove or by moving the IntelliStand switch

replace my headset in the to position I (off).

base unit.

Battery talk time performance •Replace battery with a new battery

is significantly degraded even pack. Refer to the diagrams on

after a full recharge. page 6.

Headset is uncomfortable •Try changing earloop sizes.

when worn in over-the-ear Experiment to find the best fit.

mode.

Suddenly the call is dropped. •Try to reset the system. See page 13.

(Talk indicator on the headset If this does not work, try the

and base will not be re-subscription procedure on page 12.

illuminated.)

I hear static that does not •Try to re-establish a link by pressing

allow me to communicate. the headset talk button. If that does

not work, try resetting the base unit.

See Step 4 of System Reset on page

13. Last, try the whole System Reset

procedure on page 13.

TROUBLESHOOTING

TROUBLESHOOTING

The Plantronics Technical Assistance Center (TAC)

is ready to assist you! Dial (800) 544-4660 x5538

Sunday 5P.M.through Friday, 5P.M. Pacific Time or visit

the Support section of our website at www.plantronics.com.

Contact TAC for accessibility information.

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11

13

12

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10

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SUBSCRIPTION

12 13

The headset and base unit are supplied

subscribed to each other. However, if

you wish to use a replacement headset

with the base unit then the units must be

re-subscribed as follows:

1. Return the headset to the headset

charge cradle.

2. Press and hold both the talk volume

fine tune buttons on the base unit for

a minimum of 5 seconds. The power

indicator will then flash (red).

3. Press and hold the headset mute control

button for a minimum of 5 seconds. The

talk indicator light on the headset will

then illuminate (green).

Successful re-subscription is indicated

when the power indicator is fully

illuminated and the talk indicator light

is off.

4. To complete the process, reset the base

unit by disconnecting the AC power

adapter from the AC power adapter

jack for 5 seconds, then reconnect.

5. If re-subscription fails within

2 minutes the headset will return

to the un-subscribed state. Try the

re-subscription process again or call

Technical Support (page 11).

17

3

SUBSCRIPTION

SYSTEM RESET/MAINTENANCE

MAINTENANCE

1. Unplug the unit from the telephone and the AC adapter

from the power source before cleaning.

2. Clean the equipment with a damp (not wet) cloth.

3. Do not use solvents or other cleaning agents.

2.

3.

SYSTEM RESET

To recover from some fault conditions (refer to the

Troubleshooting Section) you may need to perform a

system reset.

To perform the system reset follow this procedure:

1. Press both the talk button and the mute control

button on the headset for 5 seconds.

2. When the talk indicator light on the headset blinks,

release both buttons.

3. Press the talk button again.

4. Next reset the base unit by disconnecting the AC power

adapter from the AC power adapter jack for

5 seconds, then reconnect.

The system reset operation is complete.

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PARTS &ACCESSORIES

15

14

PARTS &ACCESSORIES

PARTS &ACCESSORIES

PARTS &ACCESSORIES

P/N DESCRIPTION

64416-01 Quick Start Guide*

60961-11 HL10 Telephone

Handset Lifter

65116-01 On-line Indicator

64399-01 Battery

64400-01 Battery Door

64401-01 AC Adapter

66291-01 Double Filter Cord

64402-11 CS50 Headset

P

L

A

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T

R

O

N

I

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S

PRODUCTINFORMATIONBOOKLET

W

IRELESS

O

FFICE

H

EADSET

S

YSTEM

CS50

*This Product Information Booklet and Quick Start Guide are

available on-line at www.plantronics.com/documentation.

P/N DESCRIPTION

64394-11 Earloops–pack of 3

66735-01 Over-the-Head Band

43937-01 Replacement Cushions

Foam (2)

67063-01 Replacement Cushions

Leatherette (2)

64397-01 Behind-the-Head

Neckband with Adapter

64395-11 Over-the-Head Band

with Tripod

64396-11 Tripod

For information on spare par ts and accessories,

call Plantronics at (800) 544-4660 x5538, or visit the

Plantronics website at www.plantronics.com.

©2003 Plantronics, Inc. All rights reserved. Plantronics, the logo design,

Plantronics and the logo design combined, and IntelliStand are trademarks

or registered trademarks of Plantronics, Inc. All other trademarks are the

property of the respective owners.

Patent U.S. 5,210,791 and Patents Pending

Printed in China 63915-01 (7-04)

345 Encinal Street

Santa Cruz, California 95060

(800) 544-4660

www.plantronics.com