Plantronics WH3X0XD1 900MHz Monaural and Binaural Headsets User Manual User Guide

Plantronics Inc 900MHz Monaural and Binaural Headsets User Guide

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Contents

1. Quick Start Guide
2. User Guide

User Guide

CS510-XD™/CS520-XD™ Wireless Headset SystemUser Guide

2ContentsContentsWelcome 3What’s in the Box 4Base and Headset Basics 5Accessories 6Headset Set Up 7Connect Your Desk Phone 8Connect the Power 8Charge the Headset 8Connect and Conﬁgure Your Desk Phone 9Desk Phone (standard) 9Check Conﬁguration and Make a Test Call 10Desk Phone plus HL10 Lifter (sold separately) 11Desk Phone plus EHS Cable 13Position Your Base 14Your Headset 15Headset Controls 15Talk Time 15Battery 16Muting Your Headset During a Call 16Adjusting Your Headset Volume 16Out of Range Warning Tones 16Your Base 17Base Phone Button and Switches 17Subscription Button 17Wideband/Narrowband Audio Switch 18Auto Answer Switch 19Daily Use 20Place an Outgoing Call 20Answer an Incoming Call 20Conference Up to Three Additional Headsets 20Troubleshooting 21Headset 21Desk Phone 21

3WelcomeCongratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your CS510-XD/CS520-XD Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

4What’s in the BoxTelephone interface cablePower supplyBase HeadsetModel WH350-XD (binaural) shown - Model WH300-XD (monaural) available

5Base and Headset Basics 1 Call/mute LED 2 Power on/subscription LED 3 Charging LED 4 Subscription button 5 Narrowband/wideband audio switch 6 Power jack 7 Handset lifter/EHS cable jack 8 Telephone interface cable jack 9 Auto answer switch 10 Listening volume dial* 11 Speaking volume dial* 12 Conﬁguration switch** For installation set up 1211658 9104BACKFRONTHeadset overview2176345 1 Headband 2 Volume down button 3 Headset LED 4 Volume up button 5 Call control button 6 Mute button 7 Microphone1237BOTTOMBase overview

6Accessories2131 Electronic hookswitch cable (EHS) Electronically takes your desk phone handset off hook. Enables remote call answer/end with your headset.2 HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call answer/end with your headset 3 Online indicator (OLI) A light that ﬂashes once a call is activated. It allows others to know when you are on a call.

7Headset Set UpYour headset comes fully assembled. You can adjust the headband for a better ﬁt and the mouthpiece for optimal performance. Adjust the Headband1 To adjust the headband, lengthen or shorten the band until it ﬁts comfortably. The clickstop feature keeps the headband securely adjusted. 2 Position the headset so that the leather ear cushion(s) sit comfortably over the center of your ear(s). For the WH300-XD headset, position the stabilizer T-bar above your ear. 3 For a tighter ﬁt, gently pull the opposite end of the headset inward as shown.Adjust the Mouthpiece1 Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the boom near the microphone or earpiece.2 Position the click stop turret and boom so that the microphone is two ﬁnger-widths from the corner of your mouth. 2"50.8 mmfront back 2"50.8 mmfront back

8This section describes how to connect the base to your desk phone. Connect the PowerPlug one end of the power supply into the power jack on the back of the base and the other end into a working power outlet. The Power On LED will be solid white. Charge the HeadsetPlace the headset in the charge cradle. The charging LED on the base will ﬂash green when charging and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the ﬁrst use. A full charge takes 4.5 hours.=20NOTE The product has a replaceable battery. Contact Plantronics for replacement information.Connect Your Desk Phone

9Connect and Conﬁgure Your Desk PhoneThere are three setup options for connecting the CS510-XD/CS520-XD to your desk phone. Select one of the following and continue. • Desk phone (standard) • Desk phone + HL10 lifter (sold separately) • Desk phone + EHS cable (sold separately)NOTE If you will be using a standard desk phone set up or a desk phone with an HL10 lifter, continue below. If you will be using the desk phone with an EHS cable, refer to Desk phone plus EHS cable section in this guide. For further installation information refer to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories. Desk Phone (standard)1 Connect one end of the telephone interface cable to the back of the base.2 Disconnect the handset coil cord from the desk phone and re-connect it to the telephone interface cable junction box.3 Connect the remaining end of the telephone interface cable into the open handset port on the desk phone. NOTE Your desk phone handset will continue to work; it’s just hooked up differently.USENOTE If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this conﬁguration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

10Check Conﬁguration and Make a Test Call1 If your desk phone has a volume control set it to mid-range.2 Look at the bottom panel of your base and make sure the default settings are correct. Listening volume dial ( ) = 2 and Speaking volume dial ( ) = 2 Conﬁguration switch = A Desk phone volume = mid-range 3 Remove the handset from desk phone cradle.4 While wearing your headset, press the call control button on the headset.5 If you do not hear a dial tone, adjust the conﬁguration switch (A-G) until you do.NOTE For most phones, the factory default settings will sound the best. 6 Dial a test call from the desk phone. If needed, ﬁne tune the volume with the headset volume controls. You can also adjust the desk phone speaking and listening volumes on the bottom of the base.

11Desk Phone plus HL10 Lifter (sold separately)NOTE First follow the steps above for Desk Phone (Standard).1 Firmly press the handset lifter power cord into the handset lifter jack.USE 2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone. 3 Slide the lifter up to where it nearly touches the handset earpiece.4 Press the call control button on your headset to activate the lifter.5 If you hear a dial tone the lifter is set correctly and needs no adjustment. 6 Remove the protective strips from the 3 mounting tapes on the underside of the lifter.7 Gently place the lifter on the desk phone in the pre-determined position.8 Press ﬁrmly to adhere.

12If You Do Not Hear a Dial Tone1 If you do not hear a dial tone, raise the lifter height switch to the next highest position. 2 Repeat steps 2 through 5 above as necessary until you hear a dial tone. 3 When you hear a dial tone, secure the lifter as described in steps 6 through 8.Additional Parts (if required)Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle.Extender Arm1 Slide extender arm onto lifter.2 Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently grip the handset.122Ringer MicrophoneUse ringer microphone only when the telephone speaker is not located directly under the handset.1 Remove cover from ringer microphone jack on back of lifter.2 Connect ringer microphone plug.3 Place ringer microphone over phone speaker. Remove adhesive tape and attach.123

13For Nortel Phones OnlyDesk Phone plus EHS Cable1 Connect the end of the EHS cable to the base and the other end to the desk phone as described in the EHS Adapter Getting Started guide. NOTE For further installation information refer to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories.USE

14Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches.The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.

15Now that you’ve adjusted your headset and connected your desk phone, read this section to learn about the headset features, how to use the controls and more. Headset Controls 543121 Volume [–] button Press to lower volume2 Headset LED Flashes green when in use3 Call control buttonPlace, answer, end a call Brieﬂy press the call control button4 Mute button Press to mute/unmute 5 Volume [+] button Press to increase volumeIMPORTANT For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: plantronics.com/healthandsafety.Talk TimeWith a single full charge, the CS510-XD/CS520-XD will provide up to 12 hours of talk time in narrowband mode and 8 hours in wideband mode. Talk time will be reduced when headset is used consistently at a long distance from the base. Your Headset

16BatteryThis product has a replaceable battery. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, only use replacement batteries provided by Plantronics.Low Battery WarningIf you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately. If you are not on a call and press the call control button, you will hear three low tones if the battery is critically low. You should recharge the headset immediately.Muting Your Headset During a CallTo mute/unmute the call, press the mute button. When mute is activated on the primary headset, the Call/mute LED on the base will be solid red and you will hear three high tones (you will still be able to hear the caller). Adjusting Your Headset VolumeFine-tune your headset volume by pressing the volume [+] button to increase or the volume [–] button to decrease. Make set up volume adjustments for the desk phone with the volume dials on the base.Out of Range Warning TonesIf you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range. If you stay out of range, an active call will be suspended. The call will be re-established when you walk back into range. If you remain out of range for more than 5 minutes, the system will drop the call.If you are not on a call and go out of the operating range and then press the call control button, you will hear a single tone for the button press and three low tones for the failure to make a link.

17Base Phone Button and Switches31 21 Subscription ButtonThe headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset, the units can be subscribed to each other by the following two methods. NOTE The red CS500XD markings on the base and headset indicate an XD headset system and only XD headsets can be subscribed to XD bases. If you try to subscribe a non-XD headset to an XD base, the power LED on the base will turn off and will remain off until the non-XD headset is removed from the base. Automatic Secure SubscriptionWith your system idle, docking a headset will automatically subscribe it to the base, making it the primary headset. The Power On/Subscription LED will ﬂash white during subscription process and become solid white when the new subscription is established. Manual Over-the-Air Subscription1 With your system idle and your headset undocked, press and hold the subscription button on the base for three seconds. The Power on/subscription light will ﬂash white. 2 Press and hold the volume up button on the headset for three seconds until the headset LED turns solid green. When the Power on/subscription LED on the base becomes solid white, the headset and base are subscribed to one another. NOTE If the subscription process times out after two minutes or if the subscription process fails, the subscription LED on the base will go dark for three seconds and then re-illuminate steadily to indicate power is applied to the base. If this occurs, try to re-subscribe the headset again.Ending SubscriptionIf the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription LED on the base will go dark for three seconds and then re-illuminate steadily to indicate power is applied to the base.Your Base

18Power On/Subscription LEDBase Status Power On/Subscription LEDPrimary headset subscription Flashes whitePrimary headset subscribed to base Solid whiteConference call headset subscription Flashes whiteActive conference call with guest headsets Flashes white rapidlyIncompatible headset and base Off2 Wideband/Narrowband Audio SwitchThe CS510-XD/CS520-XD has wideband audio, which allows speech to sound clearer and more natural. If your desk phone is capable of wideband audio, set the Wideband-Narrowband audio switch to yellow for wideband. NOTE: Talk time will be reduced when operating in wideband mode.Set the switch to black (narrowband) for longer headset battery life or to increase the number of systems that can work in a small area.

193 Auto Answer SwitchAuto answer saves a button press to establish the radio link between headset and base. When auto answer is set to black you must press the headset call control button to answer an incoming call. When Auto Answer is set to gray you can answer a call just by lifting headset from the base.NOTE Auto answer/end capability requires the use of an EHS cable or HL10 lifter. Visit plantronics.com/accessories for more information.

20Place an Outgoing Call1 Wearing your headset, press the headset call control button. 2 Remove the handset from the cradle. You will hear a dial tone. NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories.3 Dial the number using your desk phone. 4 To end the call, press the headset call control button and hang up the handset.Answer an Incoming Call1 Wearing your headset, press the headset call control button.2 Remove the handset from the cradle and speak to your caller. NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories. 3 To end the call, press the headset call control button and hang up the handset.Conference Up to Three Additional HeadsetsYou can conference up to three additional headsets to a call in progress. NOTE Only XD headsets will work with XD bases. Join a Conference CallWhile in an active link between the primary headset and the base (on a call), place the guest headset into the primary user’s charge cradle (this connects the headset to the base). The base subscription LED will begin ﬂashing. After a few moments, the primary user will hear a triple tone in their headset indicating the guest headset wishes to join the call. Within ten seconds of hearing the triple tone, press the primary headset’s call button to accept the guest headset. If the process fails or times out because the button was not pressed within ten seconds the guest subscription is terminated and the guest will hear an error tone in their headset.To connect a guest headset that is of different variety than the primary headset press the base subscription button while the base has an active link. Next, press the guest headset volume up button until the indicator light turns on. The base subscription LED will begin ﬂashing and the primary user will hear a triple tone in their headset indicating the guest headset wishes to join the call. Within ten seconds of hearing the triple tone, press the primary headset’s call button to accept the guest headset. If the process fails or times out because the button was not pressed within ten seconds the guest subscription is terminated and the guest will hear an error tone in their headset.NOTE Headsets in a conference maintain independent mute controls. The base only indicates the primary user’s mute state. Exit a Conference CallGuests headsets can remain as guests through multiple calls. To remove a guest headset, press the guest headset’s call button or dock the primary user’s headset in the charge cradle. A single tone in the master headset will be heard as each guest leaves the call.Daily Use

21HeadsetHeadset has to be charged too often.Talk time is not as long as stated. Switch the Wideband-Narrowband audio switch to narrowband (black).Talk time performance is signiﬁcantly degraded even after a full recharge.Battery is wearing out. Call Plantronics at (800) 544-4660 for factory replacement information or contact us at plantronics.com/support.I can’t subscribe a headset to the base.Make sure both the headset and base have the red XD markings.See Subscription button in this user guide.Desk PhoneI can’t hear a dial tone in the headset.Make sure your headset is charged.Make sure your headset is subscribed to base. See Subscription button.Press the call control button on your headset.If using a lifter, make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary. Adjust the conﬁguration switch on the base until a dial tone is heard. Fine tune the listening volume on the headset. If the volume is still too low, adjust the Listening volume dial on the base.I hear static. Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. You may hear static as your headset is going out of range; move closer to the base. The sound is distorted. Lower the Speaking volume dial or Listening volume dial on the base. For most telephones the correct setting is position 2.If your desk phone has a volume control, lower until the distortion disappears. If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the Listening volume dial on the base. Make sure there is at least 12 inches between your base and your computer, and at least 6 inches between your base and your telephone. I hear echo in the headset. Lower the Listening volume dial and Speaking volume dial on the base. For most telephones, the correct setting is position 2.If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume. If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is a ﬁnger’s width from the corner of your mouth. Adjust the Conﬁguration switch. The most commonly used position is “A”. People I talk to can hear a buzz in the background.Move the base further away from your phone.If the base power supply is plugged into a power strip, plug it into the wall directly.The handset lifter is installed but does not lift the handset.Be sure the handset lifter power cord is ﬁrmly pushed into the handset lifter jack on the base.Troubleshooting