Poly NEC 2 1
User Manual: Poly APN-91 Troubleshooting: No Call Control | Poly, formerly Plantronics & Polycom
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EHS Headset Release Notes for the DT330/730, DT430/830 and DT750 terminals Date 7-1-13 8-3-13 Version 1.0 1.01 9-3-14 9-30-14 2.0 2.1 Notes Original Notification Availability date for release to the field - Modification to optional statements Added DT430/DT830 Information Added procedure Author EA EA EA EA Document number: R290-13-028 Revision: 2.1 9-30-.2014 2|P age Table of Contents 1.0 EHS HEADSET DESCRIPTION ................................................................................................................ 3 1.1 FEATURES ..............................................................................................................................................................3 2.0 PART LIST ....................................................................................................................................................... 4 2.1 EHS CABLE PART NUMBER ........................................................................................................................................4 2.2 EHS PICTURE .........................................................................................................................................................4 3.0 PLANTRONICS COMPATIBILITY ....................................................................................................................... 5 3.1 3.2 CS MODEL ........................................................................................................................................................5 SAVI 700 ..........................................................................................................................................................5 4.0 SYSTEM COMPATIBILITY ................................................................................................................................. 6 4.1 SV8100 & SV9100 ...............................................................................................................................................6 4.1.2 DT300/DT700 EHS support on SV8100 & SV9100 .......................................................................................6 4.1.3 DT400/DT800 EHS support on SV8100 & SV9100 .......................................................................................6 4.2 SV8300 & SV9300 ...............................................................................................................................................7 4.2.1 DT300/DT700 EHS support on SV8300& SV9300 ........................................................................................7 4.2.2 DT400/DT800 EHS support on SV8300 & SV9300 .......................................................................................7 4.2.3 Service Conditions on SV8300 & SV9300 .....................................................................................................8 4.3 SV8500 & SV9500 ...............................................................................................................................................9 4.3.1 DT300/DT700 EHS support on SV8500 & SV9500 .......................................................................................9 4.3.1.1 Service condition when using EHS Headset on DT700/DT300 .................................................................9 4.3.2 DT400/DT800 EHS support on SV8500 & SV9500 .....................................................................................10 4.3.2.1 Service condition when using EHS Headset on DT800/DT400 ...............................................................10 5.0 RINGER LIMITATIONS ............................................................................................................................ 11 5.1 ITL TERMINALS HEADSET RING TONE SUPPORT ...........................................................................................................11 5.2 DTL TERMINALS HEADSET RING TONE SUPPORT .........................................................................................................11 6.0 STEP BY STEP PROCEDURE FOR EHS HEADSET TO DT8XX/DT7XX/DT4XX/DT3XX ............ 12 7.0 PROCEDURE FOR ENABLING EHS FUNCTION ON THE UNIVERGE SWITCH ......................... 13 NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com Document number: R290-13-028 Revision: 2.1 9-30-.2014 3|P age 1.0 EHS Headset Description The following release note provides details about the new feature, enhancements, bug fixes and known limitations for the EHS functionality working on the ITL and DTL terminals. EHS (Electronic Hook Switch) control allows for the answering/hanging up of calls via wireless headset that is connected to the ITL and DTL terminals. There is no longer a requirement for a user to lift the handset or manually press the headset button on the NEC terminal to connect the voice path to the headset while receiving a call. -Ringing -On/Off hook -Volume Control Microphone It needs to detect a ringer on DT300/DT700. For DT400/DT800 operating on SV8xxx/SV9xxx Microphone cable is NOT required. DECT (Up to 350 ft /106m) Voice Port connects to Headset Jack EHS Cable Control Cable connects to Side 1 Connector DT330/430 and DT730/830 Plantronics Headset (The above shows Savi 745) 1.1 Features - Electronics Headset Switch (EHS) cable was designed specifically for NEC’s DT300/400 and DT700/800 terminal Works with most wired to wireless Plantronics headsets. EHS allows user to control On/Off hook function from the headset. User can answer/terminate calls via the control button of the headset. NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com Document number: R290-13-028 Revision: 2.1 9-30-.2014 4|P age 2.0 Part List 2.1 EHS cable Part Number NEC Part Number Name 680063 APN-91 Description - Includes EHS Cable - Includes Microphone 2.2 EHS Picture NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com Document number: R290-13-028 Revision: 2.1 9-30-.2014 5|P age 3.0 Plantronics Compatibility The following list of model headsets work with the EHS functionality 3.1 CS Model o CS500 Series o CS 500 XD Series 3.2 Savi 700 NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com Document number: R290-13-028 Revision: 2.1 9-30-.2014 6|P age 4.0 System Compatibility The following table notes the specification for each UNIVERGE Switch and NEC terminal that allows for the EHS functionality to operate. The terminal should have the latest firmware load based on the publication of this document for proper operation. IP terminal firmware can be downloaded from the NTAC download section. 4.1 SV8100 & SV9100 4.1.2 DT300/DT700 EHS support on SV8100 & SV9100 Terminal Type DT310 Digital DT330 DTL-2E-1Tel DTL-6DE-1 Tel DTL-12E-1 Tel DTL-12D-1 Tel DTL-24D-1 Tel DTL-32D-1Tel DTL-8LD-1 Tel Switch DT710 IP DT730 DT750 ITL-2E-1 Tel ITL-6DE-1 Tel ITL-8LDE-1 Tel ITL-12D-1 Tel ITL-12DG-1 Tel ITL-12CG-1 Tel ITL-24D-1 Tel ITL-32D-1 Tel ITL-8LD-1 Tel ITL-320C-2 Tel SV9100 GCDGCDGPZ8DLCA 16DLCA 8DLCB No No No No No No No No No YES YES YES YES YES YES No No No YES YES YES SV9100 SV8100 No No No No No No YES YES YES YES YES YES YES YES No No No No YES YES CD8DLCA No No No YES YES No YES SV8100 PZCD-16DLCA 8DLCB No No No No No No YES YES YES YES No No YES YES 4.1.3 DT400/DT800 EHS support on SV8100 & SV9100 Terminal Type DTZ-2E-1Tel DTZ-6DE-1 Tel DTZ-12E-1 Tel DTZ-12D-1 Tel DTZ-24D-1 Tel DT430 DTZ-32D-1Tel DTZ-8LD-1 Tel Switch DT410 Digital DT830 IP DT830G ITZ-12D-1 Tel ITZ-24D-1 Tel ITZ-32D-1 Tel ITZ-8LD-1 Tel ITZ-12DG-1 Tel ITZ-24DG-1 Tel ITZ-32DG-1 Tel ITZ-8LDG-1 Tel GCD8DLCA No No No Yes Yes No Yes SV9100 Yes Yes No Yes Yes Yes No Yes SV9100 GCDGPZ16DLCA 8DLCB No No No No No No Yes Yes Yes Yes No No Yes Yes SV8100 Yes Yes No Yes Yes Yes No CD8DLCA No No No Yes Yes No Yes SV8100 PZCD-16DLCA 8DLCB No No No No No No Yes Yes Yes Yes No No Yes Yes Yes NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com Document number: R290-13-028 Revision: 2.1 9-30-.2014 7|P age 4.2 SV8300 & SV9300 4.2.1 DT300/DT700 EHS support on SV8300& SV9300 Terminal Type DT310 Digital DT330 DTL-2E-1Tel DTL-6DE-1 Tel DTL-12E-1 Tel DTL-12D-1 Tel DTL-24D-1 Tel DTL-32D-1Tel DTL-8LD-1 Tel Switch DT710 IP DT730 DT750 ITL-2E-1 Tel ITL-6DE-1 Tel ITL-8LDE-1 Tel ITL-12D-1 Tel ITL-12DG-1 Tel ITL-12CG-1 Tel ITL-24D-1 Tel ITL-32D-1 Tel ITL-8LD-1 Tel ITL-320C-2 Tel GCD8DLCA No No No YES YES No YES SV9300 No No No YES YES YES YES No YES YES SV9300 GCDGPZ16DLCA 8DLCB No No No No No No YES YES YES YES No No YES YES SV8300 No No No YES YES YES YES No YES YES CD8DLCA No No No YES YES No YES SV8300 PZCD-16DLCA 8DLCB No No No No No No YES YES YES YES No No YES YES 4.2.2 DT400/DT800 EHS support on SV8300 & SV9300 Terminal Type DT410 Digital DT430 DTZ-2E-1Tel DTZ-6DE-1 Tel DTZ-12E-1 Tel DTZ-12D-1 Tel DTZ-24D-1 Tel DTZ-32D-1Tel DTZ-8LD-1 Tel Switch DT830 IP DT830G ITZ-12D-1 Tel ITZ-24D-1 Tel ITZ-32D-1 Tel ITZ-8LD-1 Tel ITZ-12DG-1 Tel ITZ-24DG-1 Tel ITZ-32DG-1 Tel ITZ-8LDG-1 Tel GCD8DLCA No No No Yes Yes No Yes SV9300 GCDGPZ16DLCA 8DLCB No No No No No No Yes Yes Yes Yes No No Yes Yes SV9300 SV8300 Yes Yes No Yes Yes Yes No Yes Yes Yes No Yes Yes Yes No Yes CD8DLCA No No No Yes Yes No Yes SV8300 PZCD-16DLCA 8DLCB No No No No No No Yes Yes Yes Yes No No Yes Yes NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com Document number: R290-13-028 Revision: 2.1 9-30-.2014 8|P age 4.2.3 Service Conditions on SV8300 & SV9300 A. The EHS is not supported when the ACD Feature “Headset Operation (with Automatic Answer)” is enabled. B. Must press headset button twice to receive dial tone, Must press headset control button twice to answer incoming call if o The outside party hands up and you let the phone go to automatic idle return o If the headset user press the hang-up button on the headset within 1 second of remote party hanging up. C. If disconnecting call within 1 second of outside party, then headset button will need to be pressed twice on the next call o Note: 1, 2 these items must be done only if the user did not disconnect from the previous call. If they disconnected properly then this is not required. ITL/ITZ Specific Setting/ Limitations o The normal ring volume must be turned up to the 11th bar to get the off hook ring loud enough for the headset to detect o ITL does not need 3533 set if using ring tones 9,10,12,13. o If 3533 is set to a 0 then all tones will function. o Sub line calls were tested on both internal and external calls. o 1381 is required for headset to function o Headset key is NOT assigned to any key on the SV8300/SV9300 o ITL volume must be at least 5 bars to activate EHS on both internal and external calls to my line. DTL/DTZ Specific Settings/ Limitations A. Go off hook with speaker for short duration results in beep tone top headset. B. The normal ring volume must be turned up to the 5th bar for regular ring to trigger the headset and the 10th bar to get the off hook ring loud enough for the headset to detect. C. Must change external call ring sequence from 2-on 4-off to 1-on 2-off to get any tones to function for an external call. All tones function after change. D. ITL volume must be at least 5 bars to activate EHS on both internal and external call to my line. E. Must press the headset answer key twice to answer call if previous call is not disconnected from properly. F. Ambient noise will cause the headset to receive beeps. G. 3533>XX>0 must be set for any ring tones to function for external calls to my line or sub line. H. Results for external and sub line calls are with 3533 set to a 0. There is no ringing if this is not set. I. 1381 is required for headset to function J. Headset key is NOT assigned to any key on the SV8300 NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com Document number: R290-13-028 Revision: 2.1 9-30-.2014 9|P age 4.3 SV8500 & SV9500 4.3.1 DT300/DT700 EHS support on SV8500 & SV9500 SV9500 Terminal Type DT310 Digital DT330 DTL-2E-1Tel DTL-6DE-1 Tel DTL-12E-1 Tel DTL-12D-1 Tel DTL-24D-1 Tel DTL-32D-1Tel DTL-8LD-1 Tel DTL-12BT-1Tel DTL-12PA-1Tel Switch DT710 IP DT730 DT750 ITL-2E-1 Tel ITL-6DE-1 Tel ITL-8LDE-1 Tel ITL-12D-1 Tel ITL-12DG-1 Tel ITL-12CG-1 Tel ITL-24D-1 Tel ITL-32D-1 Tel ITL-8LD-1 Tel ITL-12PA-1Tel ITL-320C-2 Tel SV8500 SCH16ELCA -A SCH16ELCA -A SCH16ELCA -A No No No YES YES No YES No YES No No No YES YES No YES No YES No No No YES YES No YES No YES SV9500 SV8500 No No No YES YES YES YES No No YES No No No No YES YES YES YES No No YES No UG50 SCH16ELCA -A/-B SCH-16ELCA -A/-B/-C UG50 No No No No No No No No No No No No YES YES No YES No YES No No No YES YES No YES No YES No No No No No No No No No 4.3.1.1 Service condition when using EHS Headset on DT700/DT300 • Following office data need to be assigned: - Assign LKP=3(32 Line/Feature keys) with ADKS - For the IP terminals and Digital terminals other than 8LD, assign FKY=125 (Headset/Handset key) to the Feature key (KYN=25) by using AKYD - For DT330(8LD), assign FKY=125(Headset/Handset key) to the Feature key (KYN=33) by using AKYD • To activate a ringer tone when an incoming call arrives on the Headset, put the attached microphone cable on the center of the telephone speaker. • Ambient noise close and/or conversations close to the headset microphone may trigger beeps to be heard in the headset. • Reorder tone results in beeps heard in the headsets. • Headset key can’t be assigned to multiple line keys or the softkey during EHS mode. • 8LK module is not supported options when the EHS function is enabled. NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com Document number: R290-13-028 Revision: 2.1 9-30-.2014 10 | P a g e 4.3.2 DT400/DT800 EHS support on SV8500 & SV9500 SV9500 Terminal Type DT410 Digital DT430 DTZ-2E-1Tel DTZ-6DE-1 Tel DTZ-12E-1 Tel DTZ-12D-1 Tel DTZ-24D-1 Tel DTZ-32D-1Tel DTZ-8LD-1 Tel Switch ITZ-12D-1 Tel SV8500 SCH16ELCA -A SPA16ELCNAA/-B SPA16ELCN -A/-B/-C UG50 SPA16ELCNA -A/-B SPA-16ELCN -A/-B/-C No No No YES *1 YES *1 No YES *1 No No No YES *2 YES *2 No No No No No YES *2 YES *2 No No No No No No No No No No No No YES *2 YES *2 No No No No No YES *2 YES *2 No No SV9500 SV8500 YES *1 YES *2 UG50 YES *1 YES *2 ITZ-24D-1 Tel No No ITZ-32D-1 Tel YES *1 No IP ITZ-8LD-1 Tel YES *1 YES *2 ITZ-12DG/CG-1 Tel YES *1 YES *2 ITZ-24DG/CG-1 Tel DT830G No No ITZ-32DG/CG-1 Tel YES *1 No ITZ-8LDG-1 Tel Note: For DT800/DT400, unlike in the case of DT700/DT300, there is no need to put the attached microphone cable to the telephone’s speaker to activate a ringer tone when an incoming call arrives on the Headset. DT830 4.3.2.1 Service condition when using EHS Headset on DT800/DT400 • 8LK module is not supported options when the EHS function is enabled. • Headset key can’t be assigned to multiple line keys or the softkey during EHS mode. *1: Following office data need to be assigned: - Assign FKY=125 (Headset/Handset Key) to the Feature key (KYN=1-24) by using the AKYD command. When the terminal is used with 60DSS console, the Headset/Handset Key should be assigned to the Feature key (KYN=1-16). Do not assign the key to the Feature/Line key on 8LK and 60DSS. - FKY=125 (Headset/Handset Key) cannot be assigned on Softkey when using EHS Headset. *2: Following office data need to be assigned: - Assign LKP=3(32 Line/Feature keys) with ADKS - Assign FKY=125(Headset/Handset key) to the Feature key (KYN=25) by using AKYD NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com No No No No No No No Document number: R290-13-028 Revision: 2.1 9-30-.2014 11 | P a g e 5.0 Ringer Limitations - Ambient noise close and/or conversations close to the headset microphone may trigger beeps to be heard in the headset. Reorder tone results in beeps heard in the headsets. 5.1 ITL Terminals Headset Ring Tone Support Switch Type Tone Type Auto Type 1 Type 2 Type 3 Type 4 Type 5 Type 6 Type 7 Type 8 Type 9 Type 10 Type 11 Type 12 Type 13 Type 14 SV8500/9500 Internal External Call Call NG NG NG NG NG NG NG NG NG NG NG NG NG NG NG NG NG NG OK OK NG NG NG NG NG NG NG NG NG NG SV8300/9300 Internal External Call Call OK NG OK NG OK NG OK NG OK NG OK NG OK NG OK NG OK NG OK OK OK OK OK NG OK OK OK OK OK NG SV8100/9100 Internal External Call Call OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK 5.2 DTL Terminals Headset Ring Tone Support Tone Type SV8500/9500 Internal External Call Call Switch Type SV8300/9300 SV8100/9100 Internal External Internal Call External Call Call Call Auto NG N/A ** ** *** *** Type 1 NG N/A OK OK OK OK Type 2 NG N/A OK OK OK OK Type 3 NG N/A OK OK OK OK Type 4 NG N/A OK OK OK OK Type 5 OK N/A OK OK OK OK Type 6 NG N/A NG NG OK OK Type 7 NG N/A NG NG OK OK Type 8 NG N/A NG NG NG NG Type 9 NG N/A NG NG NG NG Type 10 NG N/A NG NG NG NG Note: ** SV8300/9300 doesn’t support Auto tone setting. This setting in the menu is “Type 0” and it is supported. *** SV8100/9100 doesn’t’ support Auto tone setting. This setting in the menu is replaced by “High”, “Medium”, “Low” settings. All of these settings are supported on the SV8100/9100. NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com Document number: R290-13-028 Revision: 2.1 9-30-.2014 12 | P a g e 6.0 Step by Step Procedure for EHS Headset to DT8xx/DT7xx/DT4xx/DT3xx Attention: The power must be turned off to the terminal when connecting the EHS cable to the DT8xx/DT7xx/DT4xx/DT3xx. Additional instructions (beyond what is noted below) will be provided with the headset purchase. 1. Connect the EHS cable to the microphone and indicator. Microphone Indicator Microphone: Detects the ringer activation on the DT8xx/DT7xx/DT4xx/DT3xx. Upon detection, the headset provides a beep tone in the ear piece of the headset. Note: In order to enable detection, the NEC terminal must be conditioned to the appropriate ring type. Review ITL Terminals Headset Ring Tone Support and DTL Terminal headset Ring Tone Support for configuration assignments. Indicator: This provides an indication to the user that the headset is in use 2. Connect the EHS cable to the DT8xx/DT7xx/DT4xx/DT3xx Slot 1 Insert the EHS cable to side option connector (SIDE 1) and the headset module to the headset jack. ATTENTION: Special attention should be given when connecting the EHS cable to side 1 of the terminal. The connector has groves that will allow the connector to fit easily into the port. Don’t jam (push) the connector in the port otherwise the connector will break. 3. Paste the microphone to the DT8xx/DT7xx/DT4xx/DT3xx 4. Connect the EHS Cable to the Headset base 5. Turn on the DT8xx/DT7xx/DT4xx/DT3xx and Headset Base unit NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com Document number: R290-13-028 Revision: 2.1 9-30-.2014 13 | P a g e 7.0 Procedure for Enabling EHS function on the UNIVERGE Switch ATTENTION: EHS function can only be enabled when the headset function is assigned as a feature key. SV8xxx switch environments require a specific key assignment for the headset feature key. SV9xxx switch allow flexible location assignment for the headset feature key. Programming for the headset key is detailed in the NEC switch programming manual. (UNIVERGE SV8100/SV8500) - Assign a headset feature key to the terminal Terminal Type IP Digital * ** 12/24 Line 8LD (Desiless) 320C 12/24 Line 8LD (Desiless) SV8100/ **SV8300 Key 25 Key 33 Key 33 Key 25 Key 33 SV8500 SV9100/SV9300/SV9500 Key 25 Not Supported Not Supported Key 25 Key 33 Headset Key can be assigned to any feature key between 25-32. Programming information for assigning headset key is defined in the system manual for the appropriate switch. Enable EHS functionality for the terminal. NEC Corporation of America 6535 N State Highway 161 Irving, Texas 75039 | Phone: 214.262.2000 | Fax: 214.262.2586 www.necunifiedsolutions.com
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