Poly Voyager 4200 Office Computer Desk Phone Ug En

User Manual: Poly Voyager 4200 Office and UC Series - Setup & Support | Poly, formerly Plantronics & Polycom

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PLANTRONICS + POLYCOM. NOW TOGETHER AS

Voyager 4210/4220 Office
for computer and desk phone
User Guide

Contents

Overview 3
Headset overview 3
Base overview 4
Accessories 4
Hook up system 5
Desk phone setup details
Position Your Base 7

Pair 8
Pair again to base 8
Pair to mobile device 8
Pair mode 8
Fit and charge 9
Wear on the right or left 9
Charge 9
Check headset battery status
Load software

The Basics 11
Power on your headset 11
Adjust volume 11
Make, answer, end calls 11
More Features 13
Play or pause audio 13
Voice assistant (smartphone feature) 13
Enable and use Amazon Alexa (smartphone feature)
Enable Tile 13
Change your default line 13
Online indicator 13
Corded mode (audio over USB) 14

Troubleshooting 15
Headset 15
Desk phone 16
Softphone 16
Support

Overview

Headset overview

Siri
Google Assistant™

1x
Amazon
Alexa*

:02

LEDs
Mute/unmute
Alexa

Smartphone feature: Voice assistant (requires app)
Power
Bluetooth® pairing
Charge port
Volume
Call

Siri®, Google
Assistant™

Smartphone feature: Default voice assistant

Play/pause**
Next track**
Previous track**

NOTE **Functionality varies by application. May not function with web-based apps.
Be safe
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new headset.

Base overview

234

6 7

9
12

10
11

1 Computer button
2 Bluetooth LED
3 Desk phone button
4 Charging LED
5 USB port
6 Power jack

7 Handset lifter jack
8 Telephone interface cable jack
9 Headset Bluetooth pairing button
10 Desk phone listening volume
11 Desk phone speaking volume
12 Desk phone configuration switch

Accessories

1 Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk
phone call. Enables remote call control with your headset.

2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control
with your headset.

Hook up system

Using the diagram, connect your headset system.
plantronics.com/support

HEADSET PORT

plantronics.com/software
Plantronics Hub for Windows/Mac

OR
NO HEADSET PORT

*Headset design/headset cradle may vary but function is the same.

NOTE Base configuration settings

Desk phone setup details

Desk phone

Setting (on bottom of base)

Most phones

Cisco phones

Cisco phones with EHS cable

Choose a desk phone setup A, B, C or D and connect cables.
A Desk phone with dedicated headset

port

USE

• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset
the desk phone

port on

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use
default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press
both the headset button on your desk phone and the call control button on the headset to
answer or end calls.
B Desk phone (standard)

USE

• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open handset port
on the desk phone

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use
default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does
not have a dedicated headset port. In this configuration, manually remove the handset on your
desk phone and press the call control button on the headset to answer or end calls.
C Desk phone + EHS cable (sold separately)

USE

IMPORTANT Use configuration A on the bottom of the base, which works for most phones
including Cisco phones.

D Desk phone + HL10 lifter (sold separately)

USE

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use
default configuration A.

Position Your Base

The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
NOTE Headset cradle may vary, but function is the same.

Pair

Pair again to base

Your headset comes pre-paired to the base. To pair again:
1

Slide and hold the headset Power
blue.

switch away from the off position until the LEDs flash red and

Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back
of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red.

Pairing is successful when you hear "pairing successful" and "base connected" and the display
panel's Bluetooth icon turns solid blue.

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the base.

Pair to mobile device

To put your headset in pair mode, slide and hold the Power switch away from the off position
until you hear "pairing" and the headset LEDs flash red and blue.

Activate Bluetooth on your phone and set it to search for new devices.
• iPhone Settings > Bluetooth > On*
• Android Settings > Bluetooth: On > Scan for devices*

NOTE *Menus may vary by device.
3

Select “PLT V4210 Series / PLT V4220 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the base.

Pair mode

Slide and hold the headset Power
blue.

switch away from the off position until the LEDs flash red and

Fit and charge

Wear on the right or left

To position the microphone on the right or left side, rotate the microphone boom up and over.
Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth.
IMPORTANT For true stereo sound, wear the boom on your right side.

Charge

Check headset battery
status

Before first use, charge your headset for a minimum of 20 minutes by placing it in the cradle. The
base display's battery icon turns solid blue when charging and turns off when charge is
complete. A full charge takes approximately 90 minutes.
NOTE You may also charge your headset using a micro-USB cable connected to a power source.
There are 3 ways to check the headset battery status. Choose:
•
•
•

Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or
menu bar to view battery status
Plantronics Hub for iOS/Android: check the home screen
Slide and release the Power switch away from the off position. Listen to the voice alert or
observe the headset LEDs.

Headset LED behavior while charging
Off

Charging complete
Battery high
Battery medium
Battery low
Battery critical

TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.

Load software

Plantronics Hub is an invaluable headset tool.

NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable
headset control (answer/end and mute) functionality.
• Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
• Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store
or Google Play.

Plantronics Hub

iOS and Android

Windows and Mac

Call control for softphones

available for some
softphones

Change headset language

Update firmware

Turn features on/off

View user guide

Battery meter

Find MyHeadset

Use Amazon Alexa (requires app)

Enable Tile (requires app)

The Basics

Siri
Google Assistant™

1x
Amazon
Alexa*

Power on your headset

To turn on the headset, slide the Power

Adjust volume

:02

button.

• Headset volume Fine-tune your headset volume by adjusting the headset's volume up (+) and
down (-) controls.
• Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust
the speaking volume on the bottom of the base. If your caller's voice is too loud/quiet on a desk
phone call, adjust the listening volume.
• Base ringtone volume Adjust the base ringtone volume setting in Plantronics Hub. This ringtone
alerts you if you are not wearing your headset and a call comes in.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Make, answer, end calls

On the front of the base there are 2 Audio
buttons: computer and desk phone. These
buttons allow you to switch to a different phone line/audio channel.

Make a call (computer or desk phone)
Tap an Audio button
on your base display. You hear a dial tone.
Desk phone only: Press the phone's Headset button or manually remove the handset if you don't
have an HL10 lifter or EHS cable.

TIP If you do not hear a dial tone, turn over the base and adjust the switch (A--G). “A” works for the
majority of desk phones. "D" works for Cisco phones.
2

Dial from your softphone or desk phone.
Answer or end a call
To answer or end a call, choose:

•
•

Tap the headset Call button.
Computer or desk phone: Tap the corresponding Audio button
Desk phone only: If you don't have an HL10 lifter or EHS cable, Press the phone's Headset button or
manually remove the handset when answering a call or hang up the handset when ending a call.

Mute
During a call, tap the headset mute button. Tap again to unmute. When mute is on, the LED is
solid red. Modify your mute settings in Plantronics Hub for Windows/Mac.
Hold a call
To hold an active call or resume a held call:
• Press the headset Call button for 2 seconds.
• Computer or desk phone: Press the corresponding base Audio
button flashes red when a call is on hold.

button for 2 seconds. The

NOTE 2 desk phone calls can be put on hold only from your desk phone.
Switch between calls (flash)
To switch between calls:
• Press the headset Call button for 2 seconds.
• Computer or desk phone: Tap the corresponding Audio button on the base. The button flashes red
when a call is on hold.

NOTE Switching 2 desk phone calls can only be done from your desk phone.

More Features

Play or pause audio

Tap the Call button to pause or resume streaming audio.

NOTE Functionality varies by application. May not function with web-based apps.
Track selection
Double-tap the Call button to skip to the next track or triple-tap the Call button to play the
previous track.
NOTE Functionality varies by application. May not function with web-based apps.
Fast forward/rewind
Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to
rewind.
NOTE Functionality varies by application. May not function with web-based apps.

Voice assistant
(smartphone feature)

Siri, Google Now™, Cortana Press and hold the Call button for 2 seconds to activate your
smartphone's default voice assistant. Wait for the phone prompt to activate voice dialing, search,
and other smartphone voice controls.
ATTENTION Voice assistant is only active when your headset is out of base range and paired to a
smartphone.

Enable and use Amazon
Alexa (smartphone
feature)

With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and
more.

NOTE Amazon Alexa isn't available in all languages and countries.
1

Enable Alexa
A Pair the headset to your mobile device
B Update your Plantronics Hub mobile app (software) if necessary
C Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
D From Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
E Launch the Amazon Alexa app and follow the instructions to set up your headset

Use Alexa
A To use Alexa, tap the Mute button (when not on a call) and ask a question. You hear a tone
when Alexa is activated.

Enable Tile

Change your default line
Online indicator

With the Tile app enabled on your mobile device, you can ring your lost headset or locate it on a
map and ask the Tile community for help.
1

Pair the headset to your mobile device

Update your Plantronics Hub mobile app (software) if necessary

Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date

From Plantronics Hub main menu, choose Apps > Tile > Enable

Launch the Tile app and follow the instructions to connect your headset
Change the default outbound phone line/audio channel in Plantronics Hub for Windows/Mac.
Your headset LEDs flash red to inform others that you are on a call. Manage settings in Plantronics
Hub.

Corded mode (audio over
USB)

If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density
problems. Improve audio performance by using density-friendly corded mode.
1

Disconnect your Bluetooth USB adapter from your computer

Connect your headset directly to your computer with the provided 1.5 m USB cable

Power off your headset to use density-friendly corded mode

NOTE Your headset battery charges while in corded mode.

Troubleshooting

Headset

I can’t hear a dial tone in the
headset.

• Make sure your headset is charged.
• Make sure your headset is paired to base. See Pair again to base.
• Adjust the configuration switch (A--F) on the bottom of the base
until a dial tone is heard. The default A works for most phones.
ATTENTION Use configuration D for Cisco phones. Cisco phones
connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to your base.
See Desk phone setup details.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button to hear a dial tone.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button and base's desk
phone button to hear a dial tone.
• If your base is connected to your handset port, manually remove
the handset to hear a dial tone (if you do not have an EHS cable or
HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high enough to
operate the hookswitch; set to a higher setting if necessary.
• Adjust the headset's listening volume. See Adjust volume.
• If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust volume.

I hear static.

• Make sure there is at least 12 inches between your base and your
computer, and 6 inches between your base and your telephone. If
adjusting the distance doesn’t help, your headset is going out of
range, move closer to the base. See Position Your Base
.

The sound is distorted.

• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust volume.
• If your desk phone has a volume control, lower until the distortion
disappears.
• If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. See Adjust volume.
• Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
See Position Your Base.

I hear echo in the headset.

• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust volume.
• If the audio level is too low in this position, increase the headset
volume. See Adjust volume.
• If your speaking volume is too low for your listener in this position,
adjust the position of the headset to make sure the microphone is
as close as possible to your mouth.

People I talk to can hear a buzz in
the background.

• Move the base further away from your phone. See Position Your
Base.
• If the base power supply is plugged into a power strip, plug it into
the wall directly.

I can't activate Siri or Google Now
on my headset.

Your smartphone's default voice assistant is a mobile-only feature
and is not active when your headset is in range of your base.
• Ensure that your headset is out of base range
• Ensure that the headset is paired to your smartphone
• See Voice assistant

I can't activate Alexa on my headset. • Alexa requires one-time setup in Plantronics Hub for iOS/Android.
See Enable and use Amazon Alexa.

Desk phone

Softphone

The handset lifter is installed but
does not lift the handset.

• Be sure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.

When I dial from my softphone
application, nothing happens.

• Ensure your headset is charged.
• Ensure your headset is paired to the base. See Pair again to base.
• Ensure that Plantronics Hub for Windows and Mac software is
installed. To download, visit plantronics.com/software.
• Ensure that you are using a compatible softphone application. For
a list of compatible softphones, visit plantronics.com/software.
• If the Plantronics software is not installed and you do not have a
compatible softphone, you must first press the base's Audio button
and then use the softphone interface to place/answer/end calls.
• Ensure that the headset is the default sound device by going to
your Sound Control Panel (Windows) or your Sound System
Preferences (Mac).
• Restart your computer.

Speaking and/or listening volume is • Adjust headset listening volume with volume button.
too low or too high.
• Adjust listening/speaking volumes in the computer’s sound control
panel/system preferences.
• Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset.

• Reduce speaking and/or listening volume on the computer using
your softphone application.
• Point microphone towards your chin.
• If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio
through my PC Speakers.

For Windows 10 and Windows 8 systems

• Go to Start > Control Panel > Sounds and Audio Devices > Audio >
Sound Playback and change the default setting from your headset
to your PC speakers. Click “OK” to confirm your change.
For Windows Vista and Windows 7 systems
• Go to Start > Control Panel > Sounds > Playback and change the
default setting from your headset to your PC speakers. Click “OK”
to confirm your change.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your speaker
choice.
No audio connection to PC.

• Unplug USB and power cables from base. Reconnect power cable
first. Wait for power LED to illuminate, then reconnect USB cable.
Quit and then re-start your PC audio or softphone application.

My audio is cutting out during
softphone calls.

• You may be experiencing Bluetooth density problems. Connect
your headset directly to your computer. See Corded mode (audio
over USB).

Support

NEED MORE HELP?
plantronics.com/support
Plantronics, Inc.

Plantronics B.V.

345 Encinal Street

Scorpius 171

Santa Cruz, CA 95060

2132 LR Hoofddorp

United States

Netherlands

trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any
use by Plantronics, Inc. is under license. All other trademarks are the property of their respective
owners. Manufactured by Plantronics, Inc.
215647-06 02.20

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Poly Voyager 4200 Office Computer Desk Phone Ug En

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