Poly Voyager 4200 Office Computer Desk Phone Ug En

User Manual: Poly Voyager 4200 Office and UC Series - Setup & Support | Poly, formerly Plantronics & Polycom

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Voyager 4210/4220 Office

for computer and desk phone

User Guide

PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents

Overview 3

Headset overview 3

Base overview 4

Accessories 4

Hook up system 5

Desk phone setup details 5

Position Your Base 7

Pair 8

Pair again to base 8

Pair to mobile device 8

Pair mode 8

Fit and charge 9

Wear on the right or left 9

Charge 9

Check headset battery status 9

Load software 10

The Basics 11

Power on your headset 11

Adjust volume 11

Make, answer, end calls 11

More Features 13

Play or pause audio 13

Voice assistant (smartphone feature) 13

Enable and use Amazon Alexa (smartphone feature) 13

Enable Tile 13

Change your default line 13

Online indicator 13

Corded mode (audio over USB) 14

Troubleshooting 15

Headset 15

Desk phone 16

Softphone 16

Support 18

2

:02

2x1x

1x

3x

Siri

Google Assistant™

Amazon

Alexa*

LEDs

Mute/unmute

Alexa Smartphone feature: Voice assistant (requires app)

Power

Bluetooth® pairing

Charge port

Volume

Call

Siri®, Google

Assistant™

Smartphone feature: Default voice assistant

Play/pause**

Next track**

Previous track**

NOTE **Functionality varies by application. May not function with web-based apps.

Be safe

Please read the safety guide for important safety, charging, battery and regulatory information

before using your new headset.

Overview

Headset overview

3

1 2 3 4 5 6 7 8 9

12

10

11

1Computer button 7Handset lifter jack

2Bluetooth LED 8Telephone interface cable jack

3Desk phone button 9Headset Bluetooth pairing button

4Charging LED 10 Desk phone listening volume

5USB port 11 Desk phone speaking volume

6Power jack 12 Desk phone configuration switch

1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk

phone call. Enables remote call control with your headset.

2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control

with your headset.

Base overview

Accessories

4

Using the diagram, connect your headset system.

*Headset design/headset cradle may vary but function is the same.

plantronics.com/support

plantronics.com/software

Plantronics Hub for Windows/Mac

OR

NO HEADSET PORT

HEADSET PORT

NOTE Base configuration settings

Desk phone Setting (on bottom of base)

Most phones A

Cisco phones D

Cisco phones with EHS cable A

Choose a desk phone setup A, B, C or D and connect cables.

ADesk phone with dedicated headset port

USE

Hook up system

Desk phone setup details

5

• Connect one end of the telephone interface cable to the back of the base

• Connect the other end of the telephone interface cable into the dedicated headset port on

the desk phone

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use

default configuration A.

NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press

both the headset button on your desk phone and the call control button on the headset to

answer or end calls.

BDesk phone (standard)

USE

• Connect one end of the telephone interface cable to the back of the base

• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the

telephone interface cable junction box

• Finally connect the remaining end of the telephone interface cable into the open handset port

on the desk phone

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use

default configuration A.

NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does

not have a dedicated headset port. In this configuration, manually remove the handset on your

desk phone and press the call control button on the headset to answer or end calls.

CDesk phone + EHS cable (sold separately)

USE

IMPORTANT Use configuration A on the bottom of the base, which works for most phones

including Cisco phones.

6

DDesk phone + HL10 lifter (sold separately)

USE

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use

default configuration A.

The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and computer is 12 inches. Incorrect

position can cause noise and interference problems.

NOTE Headset cradle may vary, but function is the same.

Position Your Base

7

Your headset comes pre-paired to the base. To pair again:

1Slide and hold the headset Power switch away from the off position until the LEDs flash red and

blue.

2Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back

of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red.

Pairing is successful when you hear "pairing successful" and "base connected" and the display

panel's Bluetooth icon turns solid blue.

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;

this includes the base.

1To put your headset in pair mode, slide and hold the Power switch away from the off position

until you hear "pairing" and the headset LEDs flash red and blue.

2Activate Bluetooth on your phone and set it to search for new devices.

•iPhone Settings > Bluetooth > On*

•Android Settings > Bluetooth: On > Scan for devices*

NOTE *Menus may vary by device.

3Select “PLT V4210 Series / PLT V4220 Series.”

If necessary, enter four zeros (0000) for the passcode or accept the connection.

Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;

this includes the base.

Slide and hold the headset Power switch away from the off position until the LEDs flash red and

blue.

Pair

Pair again to base

Pair to mobile device

Pair mode

8

To position the microphone on the right or left side, rotate the microphone boom up and over.

Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth.

IMPORTANT For true stereo sound, wear the boom on your right side.

Before first use, charge your headset for a minimum of 20 minutes by placing it in the cradle. The

base display's battery icon turns solid blue when charging and turns off when charge is

complete. A full charge takes approximately 90 minutes.

NOTE You may also charge your headset using a micro-USB cable connected to a power source.

There are 3 ways to check the headset battery status. Choose:

• Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or

menu bar to view battery status

• Plantronics Hub for iOS/Android: check the home screen

• Slide and release the Power switch away from the off position. Listen to the voice alert or

observe the headset LEDs.

R

Headset LED behavior while charging

Off Charging complete

Battery high

Battery medium

Battery low

Battery critical

TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.

Fit and charge

Wear on the right or left

Charge

Check headset battery

status

9

Plantronics Hub is an invaluable headset tool.

NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable

headset control (answer/end and mute) functionality.

• Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.

• Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store

or Google Play.

Plantronics Hub iOS and Android Windows and Mac

Call control for softphones available for some

softphones

X

Change headset language X X

Update firmware X X

Turn features on/off X X

View user guide X X

Battery meter X X

Find MyHeadset X

Use Amazon Alexa (requires app) X

Enable Tile (requires app) X

Load software

10

:02

2x1x

1x

3x

Siri

Google Assistant™

Amazon

Alexa*

To turn on the headset, slide the Power button.

•Headset volume Fine-tune your headset volume by adjusting the headset's volume up (+) and

down (-) controls.

•Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust

the speaking volume on the bottom of the base. If your caller's voice is too loud/quiet on a desk

phone call, adjust the listening volume.

•Base ringtone volume Adjust the base ringtone volume setting in Plantronics Hub. This ringtone

alerts you if you are not wearing your headset and a call comes in.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

On the front of the base there are 2 Audio buttons: computer and desk phone. These

buttons allow you to switch to a different phone line/audio channel.

Make a call (computer or desk phone)

1Tap an Audio button on your base display. You hear a dial tone.

Desk phone only: Press the phone's Headset button or manually remove the handset if you don't

have an HL10 lifter or EHS cable.

TIP If you do not hear a dial tone, turn over the base and adjust the switch (A--G). “A” works for the

majority of desk phones. "D" works for Cisco phones.

2Dial from your softphone or desk phone.

Answer or end a call

To answer or end a call, choose:

• Tap the headset Call button.

•Computer or desk phone: Tap the corresponding Audio button

Desk phone only: If you don't have an HL10 lifter or EHS cable, Press the phone's Headset button or

manually remove the handset when answering a call or hang up the handset when ending a call.

The Basics

Power on your headset

Adjust volume

Make, answer, end calls

11

Mute

During a call, tap the headset mute button. Tap again to unmute. When mute is on, the LED is

solid red. Modify your mute settings in Plantronics Hub for Windows/Mac.

Hold a call

To hold an active call or resume a held call:

• Press the headset Call button for 2 seconds.

•Computer or desk phone: Press the corresponding base Audio button for 2 seconds. The

button flashes red when a call is on hold.

NOTE 2 desk phone calls can be put on hold only from your desk phone.

Switch between calls (flash)

To switch between calls:

• Press the headset Call button for 2 seconds.

•Computer or desk phone: Tap the corresponding Audio button on the base. The button flashes red

when a call is on hold.

NOTE Switching 2 desk phone calls can only be done from your desk phone.

12

Tap the Call button to pause or resume streaming audio.

NOTE Functionality varies by application. May not function with web-based apps.

Track selection

Double-tap the Call button to skip to the next track or triple-tap the Call button to play the

previous track.

NOTE Functionality varies by application. May not function with web-based apps.

Fast forward/rewind

Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to

rewind.

NOTE Functionality varies by application. May not function with web-based apps.

Siri, Google Now™, Cortana Press and hold the Call button for 2 seconds to activate your

smartphone's default voice assistant. Wait for the phone prompt to activate voice dialing, search,

and other smartphone voice controls.

ATTENTION Voice assistant is only active when your headset is out of base range and paired to a

smartphone.

With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and

more.

NOTE Amazon Alexa isn't available in all languages and countries.

1Enable Alexa

APair the headset to your mobile device

BUpdate your Plantronics Hub mobile app (software) if necessary

CLaunch Plantronics Hub app and ensure that your headset (firmware) is up-to-date

DFrom Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable

ELaunch the Amazon Alexa app and follow the instructions to set up your headset

2Use Alexa

ATo use Alexa, tap the Mute button (when not on a call) and ask a question. You hear a tone

when Alexa is activated.

With the Tile app enabled on your mobile device, you can ring your lost headset or locate it on a

map and ask the Tile community for help.

1Pair the headset to your mobile device

2Update your Plantronics Hub mobile app (software) if necessary

3Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date

4From Plantronics Hub main menu, choose Apps > Tile > Enable

5Launch the Tile app and follow the instructions to connect your headset

Change the default outbound phone line/audio channel in Plantronics Hub for Windows/Mac.

Your headset LEDs flash red to inform others that you are on a call. Manage settings in Plantronics

Hub.

More Features

Play or pause audio

Voice assistant

(smartphone feature)

Enable and use Amazon

Alexa (smartphone

feature)

Enable Tile

Change your default line

Online indicator

13

If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density

problems. Improve audio performance by using density-friendly corded mode.

1Disconnect your Bluetooth USB adapter from your computer

2Connect your headset directly to your computer with the provided 1.5 m USB cable

3Power off your headset to use density-friendly corded mode

NOTE Your headset battery charges while in corded mode.

Corded mode (audio over

USB)

14

I can’t hear a dial tone in the

headset. • Make sure your headset is charged.

• Make sure your headset is paired to base. See Pair again to base.

• Adjust the configuration switch (A--F) on the bottom of the base

until a dial tone is heard. The default A works for most phones.

ATTENTION Use configuration D for Cisco phones. Cisco phones

connected with EHS cable use configuration A.

• Make sure your desk phone is connected correctly to your base.

See Desk phone setup details.

• If your base is connected to your desk phone's dedicated headset

port, press the desk phone's headset button to hear a dial tone.

• If your base is connected to your desk phone's dedicated headset

port, press the desk phone's headset button and base's desk

phone button to hear a dial tone.

• If your base is connected to your handset port, manually remove

the handset to hear a dial tone (if you do not have an EHS cable or

HL10 lifter).

• Make sure your HL10 lifter is lifting the handset high enough to

operate the hookswitch; set to a higher setting if necessary.

• Adjust the headset's listening volume. See Adjust volume.

• If the volume is still too low, adjust the desk phone listening

volume on the base. See Adjust volume.

I hear static. • Make sure there is at least 12 inches between your base and your

computer, and 6 inches between your base and your telephone. If

adjusting the distance doesn’t help, your headset is going out of

range, move closer to the base. See Position Your Base

.

The sound is distorted. • Lower the desk phone speaking volume and/or desk phone

listening volume on the base. For most telephones the correct

setting is position 2. See Adjust volume.

• If your desk phone has a volume control, lower until the distortion

disappears.

• If the distortion is still present, adjust the headset volume control

to lower the headset speaker volume. See Adjust volume.

• Make sure there is 12 inches between your base and your

computer, and 6 inches between your base and your telephone.

See Position Your Base.

I hear echo in the headset. • Lower the desk phone speaking volume and/or desk phone

listening volume on the base. For most telephones the correct

setting is position 2. See Adjust volume.

• If the audio level is too low in this position, increase the headset

volume. See Adjust volume.

• If your speaking volume is too low for your listener in this position,

adjust the position of the headset to make sure the microphone is

as close as possible to your mouth.

Troubleshooting

Headset

15

People I talk to can hear a buzz in

the background. • Move the base further away from your phone. See Position Your

Base.

• If the base power supply is plugged into a power strip, plug it into

the wall directly.

I can't activate Siri or Google Now

on my headset. Your smartphone's default voice assistant is a mobile-only feature

and is not active when your headset is in range of your base.

• Ensure that your headset is out of base range

• Ensure that the headset is paired to your smartphone

• See Voice assistant

I can't activate Alexa on my headset. • Alexa requires one-time setup in Plantronics Hub for iOS/Android.

See Enable and use Amazon Alexa.

The handset lifter is installed but

does not lift the handset. • Be sure the handset lifter power cord is firmly pushed into the

handset lifter jack on the base.

When I dial from my softphone

application, nothing happens. • Ensure your headset is charged.

• Ensure your headset is paired to the base. See Pair again to base.

• Ensure that Plantronics Hub for Windows and Mac software is

installed. To download, visit plantronics.com/software.

• Ensure that you are using a compatible softphone application. For

a list of compatible softphones, visit plantronics.com/software.

• If the Plantronics software is not installed and you do not have a

compatible softphone, you must first press the base's Audio button

and then use the softphone interface to place/answer/end calls.

• Ensure that the headset is the default sound device by going to

your Sound Control Panel (Windows) or your Sound System

Preferences (Mac).

• Restart your computer.

Speaking and/or listening volume is

too low or too high. • Adjust headset listening volume with volume button.

• Adjust listening/speaking volumes in the computer’s sound control

panel/system preferences.

• Adjust listening/speaking volumes in the softphone application.

The sound is distorted or I hear an

echo in the headset. • Reduce speaking and/or listening volume on the computer using

your softphone application.

• Point microphone towards your chin.

• If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio

through my PC Speakers.

For Windows 10 and Windows 8 systems

Desk phone

Softphone

16

• Go to Start > Control Panel > Sounds and Audio Devices > Audio >

Sound Playback and change the default setting from your headset

to your PC speakers. Click “OK” to confirm your change.

For Windows Vista and Windows 7 systems

• Go to Start > Control Panel > Sounds > Playback and change the

default setting from your headset to your PC speakers. Click “OK”

to confirm your change.

For Mac OS X

• Choose Apple menu > System Preferences and click Sound.

• Click Output, and then select “Internal Speakers” or your speaker

choice.

No audio connection to PC. • Unplug USB and power cables from base. Reconnect power cable

first. Wait for power LED to illuminate, then reconnect USB cable.

Quit and then re-start your PC audio or softphone application.

My audio is cutting out during

softphone calls. • You may be experiencing Bluetooth density problems. Connect

your headset directly to your computer. See Corded mode (audio

over USB).

17

Support

NEED MORE HELP?

plantronics.com/support

Plantronics, Inc. Plantronics B.V.

345 Encinal Street

Santa Cruz, CA 95060

United States

Scorpius 171

2132 LR Hoofddorp

Netherlands

© 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are

trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any

use by Plantronics, Inc. is under license. All other trademarks are the property of their respective

owners. Manufactured by Plantronics, Inc.

215647-06 02.20

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