Poly Voyager Focus 2 Uc Ug En

User Manual: Poly Voyager Focus 2 - Setup & Support | Poly, formerly Plantronics & Polycom

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Voyager Focus 2 UC Series
Bluetooth Headset
User Guide

Contents

Overview 3
Headset 3
Charge stand (charge stand model only)
USB Bluetooth adapter 4
Connect and pair 5
Connect to PC 5
Pair to mobile device
Pair mode 6

Fit and charge 7
Wear on the right or left 7
Charge 7
Check headset battery status
Load software 8
Update firmware

The Basics 9
Power on/off 9
Adjust the volume 9
Make/Take/End Calls 9
Mute 9
Launch Microsoft Teams (Teams model only)
ANC 10
Use sensors 10
Play or pause audio 11
Voice assistant 11
More Features 12
Select language 12
Online indicator 12
Corded mode (audio over USB)
Troubleshooting
What's in the box
Support

13
14

Overview

Timer
Support Support

Support
Headset
Scaled to 45%
of full size

Timer Mobile
T

Custom Button
Device Controls
Headphones
Lock
Lock
Daisy Chain / Link
Power
Device
Daisy Chain
/ Link Controls Custom Button
Custom Button
Custom
Button
Headset
Computer
Devices
Power
Devices
Device
Status
Device
Controls
Device
Device
Controls
Controls
ANC
Headset

Settings
Play / Pause Power
Power

Settings

Support
olume
Play / Pause
Indicator Light
Play / Pause

Mobile
Volume
Play / Pause
Play / Pause
Custom Button

Lock
DeviceComputer
Controls 1x
Device Controls

Mic / Mic MuteVolume
olume

ANC

ANC:
Phone
Music
Low/High
Play / Pause
Charging/Battery
Power Power
Timer 1x
Support

Mic / Mic Mute
Power

ANC

Siri
Charging/Battery
Google AssistantCamera
Timer

:02

Headphones
Custom Button

Mic / Mic MuteVolume Volume

ANC

Headset

Power
Blutooth
Camera

Active Noise Cancelling (off/low/high)
Volume up
Call button/Press to interact with Microsoft Teams (Teams model only,
requires Teams app)

Siri/Google
Assistant

Default voice assistant

Play/pause**
Next track**
Previous track**
Volume down
Mute/unmute
Power on/off
Bluetooth pairing

NOTE **Functionality varies by application. May not function with web-based apps.
Be safe
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new headset.

Charge stand (charge
stand model only)

NOTE The charge stand plugs into a computer or wall charger's USB port.

USB Bluetooth adapter

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it
into your computer to connect to computer audio.

NOTE Adapter design may vary

Standard LEDs
USB LEDs

What they mean

Flashing red and blue

Pairing

Solid blue

Headset connected

Flashing blue

On a call

Solid red

Mute active

Flashing purple

Streaming media from computer

LEDs when Microsoft Teams* is detected
USB LEDs

What they mean

Flashing red and blue

Pairing

Solid purple

Microsoft Teams connected

Flashing blue

On a call

Solid red

Mute active

Pulsing purple

Microsoft Teams notification

NOTE *Requires Microsoft Teams desktop application

Connect and pair

Your Bluetooth USB adapter comes pre-paired to your headset.

Connect to PC
1

Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.

The USB adapter LED ﬂashes and then turns solid to indicate the headset is connected to
the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the
connection has been established. When on a call, the LED on the USB adapter flashes blue.
When not on a call the LED is solid.
Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your
headset behavior through advanced settings and options.

Pair USB adapter again
Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is
disconnected or bought separately, you will need to pair the adapter to your headset.
1
2
3

Pair to mobile device

Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for
your computer to recognize it.
Put your headset in pair mode.
Put your Bluetooth USB adapter into pair mode by selecting "Pair" in Poly Lens App. Your
adapter flashes red and blue.
Pairing is successful when you hear "pairing successful" and "PC connected" and the
Bluetooth USB adapter LED is solid.
To put your headset in pair mode, slide and hold the Power switch away from the off
position until you hear "pairing" and the headset LEDs flash red and blue.
Computer
Blutooth

Blutooth

Camera

:02

“Pairing”

Blutooth

Headphones

Poly VFOCUS2
Series

“Pairing successful,
phone connected”

Activate Bluetooth on your phone and set it to search for new devices.
• iPhone Settings > Bluetooth > On*
• Android Settings > Bluetooth On > Scan for devices*

NOTE *Menus may vary by device.
3

Select “ Poly VFOCUS2 Series.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
5

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the base.

Pair mode

Slide and hold the headset Power
red and blue.

switch away from the off position until the LEDs flash

Fit and charge

Wear on the right or left

• To position the microphone on the right or left side, rotate the microphone boom up and
over. Bend the boom so it is approximately 2 finger widths from the corner of your mouth.
NOTE Your headset senses when you change the microphone boom from one side to the other
and syncs the audio specific to each side.
• Gently flex the headband wider if the fit is uncomfortable on your ears.

Charge

Charge your headset using the micro USB cable or the charge stand (sold separately). The
headset LEDs flash when charging. It takes approximately 2 hours to fully charge your
headset. The LEDs turn off once charging is complete.
NOTE The micro USB cable and charge stand (sold separately) plug into a computer or wall
charger's USB port.

Micro USB cable
Headset LEDs
Off

Charge stand (sold separately)
What they mean
Charging complete
Battery high
Battery medium
Battery low
Battery critical

Check headset battery
status

Check your headset battery status:
• With headset inactive, slide and release the Power switch away from the off position.
Listen to the voice alert or observe the headset LEDs.

Load software

Customize your device behavior through advanced settings and options with Poly Lens
App. Some softphones require the installation of Poly software to enable device call
control (answer/end and mute) functionality. Download: poly.com/lens.

NOTE Device settings are also available in Plantronics Hub App.

Update firmware

Keep your firmware up-to-date to improve performance and add new features to your
Poly device.
Update your firmware using your computer with Poly Lens App. Download at poly.com/
lens.
While updating firmware:
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

The Basics

Timer
Support Support

Support
Scaled to 45% of full size

Timer Mobile
T

Settings
Play / Pause Power
Power

Settings

Support
olume
Play / Pause
Indicator Light
Play / Pause

Mic / Mic Mute
Power

Power on/off
Adjust the volume

Mobile
Volume
Play / Pause
Play / Pause
Custom Button

Lock
DeviceComputer
Controls 1x
Device Controls

Mic / Mic MuteVolume
olume

ANC

ANC:
Phone
Music
Low/High
Play / Pause
Charging/Battery
Power Power
Timer 1x
Support

Mic / Mic MuteVolume Volume

ANC

Slide the switch

Siri
Charging/Battery
Google AssistantCamera
:02

Timer

Headphones
Custom Button

Headset

Power
Blutooth
Camera

to power on or off.

Tap the Volume up (+) or down (–) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Make/Take/End Calls

Answer or end a call
Tap the Call button.
Answer a second call
First, tap the Call button to end current call, then tap the Call button again to answer
new call.
Hold a call
To hold an active call, press the headset Call button for 2 seconds. Press the Call button to
resume a held call.
Switch between calls (flash)
To switch between calls, press the headset Call button for 2 seconds.
NOTE Available for softphone calls only. Does not work with mobile calls.
Call back last call (smartphone)
To dial your last number you dialed, double-tap the Call button.
Answer calls from a second device
It's easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second
paired device.
To answer a second call from the other device, first tap the Call button to end the current
call and tap the Call button again to answer the new call. If you choose to not answer the
second call, it will go to voicemail.

Mute

Mute your headset on an active call:
• Tap the Mute button
9

• Rotate your microphone boom and click it into the up position
• Take off your headset (requires active smart sensors). Put on your headset to unmute.

Launch Microsoft
Teams (Teams model
only)

ANC

Tap your headset Teams
app.

button to quickly open and use the Microsoft Teams desktop

• When not on a call, tap your Teams button to view Microsoft Teams app on your
computer.
• When your connected USB adapter LED pulses purple, tap your Teams button to view
Teams notifications.
NOTE Teams model and Teams desktop application required. Teams mobile application is not
supported.
Active Noise Canceling (ANC) reduces external noise and enhances your music and sound
quality.
Slide the ANC switch to choose:
• Low: recommended for office
• High: recommended for loud environments

Use sensors

Smart sensors respond when you put on or take off your headset. Customize in Poly Lens
App. Below describes default settings.
With active sensors

putting on the headset will:

taking off the headset will:

Mobile/softphone call

answer the call

keep call in headset

Music/media

resume music/media (if
playing previous to taking off)*

pause music/media (if
playing)*

Mute (activate in Poly Lens
App )

unmute if on an active call

mute if on an active call

NOTE *Functionality varies by application. May not function with web-based apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
There are two ways to reset the headset sensors. Choose:
• With your headset powered on, charge your headset on the charge stand for 10 seconds
• Power on your headset while pressing the Mute button for more than 4 seconds until the
LEDs flash purple 4 times, being careful to not touch the earcup padding or allow it to
come in contact with surfaces
Disable sensors
You can disable your headset smart sensors 2 ways:
• Manage sensors in Poly Lens App
• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes
purple then red. Repeat to reactivate; the LED flashes purple then blue

NOTE Sensors cannot be disabled while streaming audio.

Play or pause audio

Tap the Call button.
Track selection
Double-tap the Call button to skip to the next track or triple-tap the Call button to play
the previous track.
NOTE Functionality varies by application. May not function with web-based apps.
Fast forward/rewind
Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call
button to rewind.
NOTE Functionality varies by application. May not function with web-based apps.

Voice assistant

Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate
your phone's default voice assistant. Wait for the phone prompt to activate voice dialing,
search, and other smartphone voice controls.

More Features

Select language

You can wirelessly change your headset language using Poly Lens App. Download:
poly.com/lens.

Online indicator

Your headset LED illuminates red to inform others that you are on a call. Manage settings
in Poly Lens App.
If your audio is cutting out during softphone calls, you may be experiencing Bluetooth
density problems. Improve audio performance by using density-friendly corded mode.

Corded mode (audio
over USB)
1

Disconnect your Bluetooth USB adapter from your computer

Connect your headset directly to your computer with the provided 1.5 m USB cable

Power off your headset to use density-friendly corded mode

NOTE Your headset battery charges while in corded mode.

Troubleshooting

The headset audio is not working as
expected when connected to my
computer.
• During a call, nobody can hear me
• During a call, I can't hear anybody
• Music is not coming through my headset

• To configure the headset sound on your computer,
see Configure for media.
• Ensure that only one softphone application is opened
at a time.
• For best performance, ensure your headset firmware
is up-to-date. See Update firmware.

• When I play music and a call comes in, the
music is too loud or doesn't pause
My headset call control is not working as Check the following:
expected when on a softphone call.
• For best performance, ensure your headset firmware
is up-to-date. See Update firmware.
• Ensure that only one softphone application is opened
at a time.
• If required to enable headset control (answer/end
and mute) functionality, ensure you have Poly Lens
Desktop App installed. See Load software.
• Select your softphone application in Poly Lens
Desktop App.
(Teams model only) How do I interact
with Microsoft Teams?

• Tap the headset Call button to quickly open and use
Microsoft Teams. See Launch Microsoft Teams.
• Set your target phone by going to Poly Lens Desktop
App

(Teams model only) Does my Microsoft
Teams-enabled headset work with other
softphones?

Yes, while your headset is optimized for Microsoft
Teams, it can be configured to use with other
supported softphones. Set your target phone by
going to Poly Lens Desktop App.
When you configure another softphone, the Call
button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana

The headset audio is cutting out during
softphone calls.

• You may be experiencing Bluetooth density issues.
Use density-friendly corded mode. See Corded mode
(audio over USB).

The headset talk time is not accurate.

• Deplete your headset battery and then fully charge
to reset the accuracy of the talk time prompts.

What's in the box

Contents may vary by product.

Headset

Bluetooth USB Adapter (design may vary)

Charge stand (select
models only)

Carrying case

Micro USB cable

Quick start guide

Support

NEED MORE HELP?
poly.com/support
Manufacturer:

Plantronics, Inc.

Plantronics B.V.

345 Encinal Street

Scorpius 171

Santa Cruz, CA 95060 2132 LR Hoofddorp
United States

Netherlands

are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG,
Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the
property of their respective owners. Manufactured by Plantronics, Inc.
Model ID: Headset VFOCUS2/VFOCUS2-M, Adapter BT700/BT700C. System: Poly
Voyager Focus 2 UC has a VFOCUS2/VFOCUS2-M headset and a BT700/BT700C
adapter.
219230-06 06.21

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Poly Voyager Focus 2 Uc Ug En

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