Poly Voyager Focus 2 Uc Ug En

User Manual: Poly Voyager Focus 2 - Setup & Support | Poly, formerly Plantronics & Polycom

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Page Count: 15

Voyager Focus 2 UC Series
Bluetooth Headset
User Guide
Contents
Overview 3
Headset 3
Charge stand (charge stand model only) 4
USB Bluetooth adapter 4
Connect and pair 5
Connect to PC 5
Pair to mobile device 5
Pair mode 6
Fit and charge 7
Wear on the right or left 7
Charge 7
Check headset battery status 7
Load software 8
Update rmware 8
The Basics 9
Power on/off 9
Adjust the volume 9
Make/Take/End Calls 9
Mute 9
Launch Microsoft Teams (Teams model only) 10
ANC 10
Use sensors 10
Play or pause audio 11
Voice assistant 11
More Features 12
Select language 12
Online indicator 12
Corded mode (audio over USB) 12
Troubleshooting 13
What's in the box 14
Support 15
2
Siri
Google Assistant
:02
1x
1x
2x 3x
/
Support Timer
Custom Button
olume
Play / Pause
Power
Device Controls
Headphones
Headset
Support Timer
Custom Button
Volume
Play / Pause
Power
Device Controls
Support T
Custom Button
Volume
Play / Pause
Power
Device Controls
Lock
Indicator Light
Music
ANC
Devices
Phone
Mobile
Computer
Camera
Charging/Battery
Scaled to 45% of full size
Devices
Charging/Battery
Blutooth
Device Status
Support
Settings
Daisy Chain / Link Lock
ANC
Timer
Custom Button
Power
Device Controls
Headphones
Mobile
Computer
Camera
Headset
Support
Settings
Daisy Chain / Link Lock
ANC
Timer
Custom Button
Power
Device Controls
Custom Button
Volume
Mic / Mic Mute
Play / Pause
Power
Device Controls Headset
olume
Mic / Mic Mute
Play / Pause
Power
Volume
Mic / Mic Mute
Play / Pause
Power
Device Controls
ANC:
Low/High
ANC Active Noise Cancelling (off/low/high)
Volume up
Call button/Press to interact with Microsoft Teams (Teams model only,
requires Teams app)
Siri/Google
Assistant
Default voice assistant
Play/pause**
Next track**
Previous track**
Volume down
Mute/unmute
Power on/off
Bluetooth pairing
NOTE **Functionality varies by application. May not function with web-based apps.
Be safe
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new headset.
Overview
Headset
3
NOTE The charge stand plugs into a computer or wall charger's USB port.
Your high-delity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it
into your computer to connect to computer audio.
NOTE Adapter design may vary
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Microsoft Teams connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notication
NOTE *Requires Microsoft Teams desktop application
Charge stand (charge
stand model only)
USB Bluetooth adapter
4
Your Bluetooth USB adapter comes pre-paired to your headset.
1Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2The USB adapter LED flashes and then turns solid to indicate the headset is connected to
the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the
connection has been established. When on a call, the LED on the USB adapter flashes blue.
When not on a call the LED is solid.
3Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your
headset behavior through advanced settings and options.
Pair USB adapter again
Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is
disconnected or bought separately, you will need to pair the adapter to your headset.
1Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for
your computer to recognize it.
2Put your headset in pair mode.
3Put your Bluetooth USB adapter into pair mode by selecting "Pair" in Poly Lens App. Your
adapter flashes red and blue.
Pairing is successful when you hear "pairing successful" and "PC connected" and the
Bluetooth USB adapter LED is solid.
1To put your headset in pair mode, slide and hold the Power switch away from the off
position until you hear "pairing" and the headset LEDs flash red and blue.
Blutooth
Headphones
Computer
Camera
Blutooth
Blutooth
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth On > Scan for devices*
NOTE *Menus may vary by device.
3Select “ Poly VFOCUS2 Series.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
Connect and pair
Connect to PC
Pair to mobile device
5
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the base.
Slide and hold the headset Power switch away from the off position until the LEDs flash
red and blue.
Pair mode
6
• To position the microphone on the right or left side, rotate the microphone boom up and
over. Bend the boom so it is approximately 2 finger widths from the corner of your mouth.
NOTE Your headset senses when you change the microphone boom from one side to the other
and syncs the audio specific to each side.
• Gently flex the headband wider if the fit is uncomfortable on your ears.
Charge your headset using the micro USB cable or the charge stand (sold separately). The
headset LEDs flash when charging. It takes approximately 2 hours to fully charge your
headset. The LEDs turn off once charging is complete.
NOTE The micro USB cable and charge stand (sold separately) plug into a computer or wall
charger's USB port.
Micro USB cable Charge stand (sold separately)
Headset LEDs What they mean
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
Check your headset battery status:
• With headset inactive, slide and release the Power switch away from the off position.
Listen to the voice alert or observe the headset LEDs.
Fit and charge
Wear on the right or left
Charge
Check headset battery
status
7
Customize your device behavior through advanced settings and options with Poly Lens
App. Some softphones require the installation of Poly software to enable device call
control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub App.
Keep your firmware up-to-date to improve performance and add new features to your
Poly device.
Update your rmware using your computer with Poly Lens App. Download at poly.com/
lens.
While updating rmware:
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update firmware
8
Siri
Google Assistant
:02
1x
1x
2x 3x
/
Support Timer
Custom Button
olume
Play / Pause
Power
Device Controls
Headphones
Headset
Support Timer
Custom Button
Volume
Play / Pause
Power
Device Controls
Support T
Custom Button
Volume
Play / Pause
Power
Device Controls
Lock
Indicator Light
Music
ANC
Devices
Phone
Mobile
Computer
Camera
Charging/Battery
Scaled to 45% of full size
Devices
Charging/Battery
Blutooth
Device Status
Support
Settings
Daisy Chain / Link Lock
ANC
Timer
Custom Button
Power
Device Controls
Headphones
Mobile
Computer
Camera
Headset
Support
Settings
Daisy Chain / Link Lock
ANC
Timer
Custom Button
Power
Device Controls
Custom Button
Volume
Mic / Mic Mute
Play / Pause
Power
Device Controls Headset
olume
Mic / Mic Mute
Play / Pause
Power
Volume
Mic / Mic Mute
Play / Pause
Power
Device Controls
ANC:
Low/High
Slide the switch to power on or off.
Tap the Volume up (+) or down (–) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Answer or end a call
Tap the Call button.
Answer a second call
First, tap the Call button to end current call, then tap the Call button again to answer
new call.
Hold a call
To hold an active call, press the headset Call button for 2 seconds. Press the Call button to
resume a held call.
Switch between calls (flash)
To switch between calls, press the headset Call button for 2 seconds.
NOTE Available for softphone calls only. Does not work with mobile calls.
Call back last call (smartphone)
To dial your last number you dialed, double-tap the Call button.
Answer calls from a second device
It's easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second
paired device.
To answer a second call from the other device, first tap the Call button to end the current
call and tap the Call button again to answer the new call. If you choose to not answer the
second call, it will go to voicemail.
Mute your headset on an active call:
• Tap the Mute button
The Basics
Power on/off
Adjust the volume
Make/Take/End Calls
Mute
9
• Rotate your microphone boom and click it into the up position
• Take off your headset (requires active smart sensors). Put on your headset to unmute.
Tap your headset Teams button to quickly open and use the Microsoft Teams desktop
app.
• When not on a call, tap your Teams button to view Microsoft Teams app on your
computer.
• When your connected USB adapter LED pulses purple, tap your Teams button to view
Teams notifications.
NOTE Teams model and Teams desktop application required. Teams mobile application is not
supported.
Active Noise Canceling (ANC) reduces external noise and enhances your music and sound
quality.
Slide the ANC switch to choose:
• Low: recommended for office
• High: recommended for loud environments
Smart sensors respond when you put on or take off your headset. Customize in Poly Lens
App. Below describes default settings.
With active sensors putting on the headset will: taking off the headset will:
Mobile/softphone call answer the call keep call in headset
Music/media resume music/media (if
playing previous to taking off)*
pause music/media (if
playing)*
Mute (activate in Poly Lens
App )
unmute if on an active call mute if on an active call
NOTE *Functionality varies by application. May not function with web-based apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
There are two ways to reset the headset sensors. Choose:
• With your headset powered on, charge your headset on the charge stand for 10 seconds
• Power on your headset while pressing the Mute button for more than 4 seconds until the
LEDs flash purple 4 times, being careful to not touch the earcup padding or allow it to
come in contact with surfaces
Disable sensors
You can disable your headset smart sensors 2 ways:
• Manage sensors in Poly Lens App
• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes
purple then red. Repeat to reactivate; the LED flashes purple then blue
NOTE Sensors cannot be disabled while streaming audio.
Launch Microsoft
Teams (Teams model
only)
ANC
Use sensors
10
Tap the Call button.
Track selection
Double-tap the Call button to skip to the next track or triple-tap the Call button to play
the previous track.
NOTE Functionality varies by application. May not function with web-based apps.
Fast forward/rewind
Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call
button to rewind.
NOTE Functionality varies by application. May not function with web-based apps.
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate
your phone's default voice assistant. Wait for the phone prompt to activate voice dialing,
search, and other smartphone voice controls.
Play or pause audio
Voice assistant
11
You can wirelessly change your headset language using Poly Lens App. Download:
poly.com/lens.
Your headset LED illuminates red to inform others that you are on a call. Manage settings
in Poly Lens App.
If your audio is cutting out during softphone calls, you may be experiencing Bluetooth
density problems. Improve audio performance by using density-friendly corded mode.
1Disconnect your Bluetooth USB adapter from your computer
2Connect your headset directly to your computer with the provided 1.5 m USB cable
3Power off your headset to use density-friendly corded mode
NOTE Your headset battery charges while in corded mode.
More Features
Select language
Online indicator
Corded mode (audio
over USB)
12
The headset audio is not working as
expected when connected to my
computer.
• During a call, nobody can hear me
• During a call, I can't hear anybody
• Music is not coming through my headset
• When I play music and a call comes in, the
music is too loud or doesn't pause
• To congure the headset sound on your computer,
see Congure for media.
• Ensure that only one softphone application is opened
at a time.
• For best performance, ensure your headset rmware
is up-to-date. See Update rmware.
My headset call control is not working as
expected when on a softphone call.
Check the following:
• For best performance, ensure your headset rmware
is up-to-date. See Update rmware.
• Ensure that only one softphone application is opened
at a time.
• If required to enable headset control (answer/end
and mute) functionality, ensure you have Poly Lens
Desktop App installed. See Load software.
• Select your softphone application in Poly Lens
Desktop App.
(Teams model only) How do I interact
with Microsoft Teams?
• Tap the headset Call button to quickly open and use
Microsoft Teams. See Launch Microsoft Teams.
• Set your target phone by going to Poly Lens Desktop
App
(Teams model only) Does my Microsoft
Teams-enabled headset work with other
softphones?
Yes, while your headset is optimized for Microsoft
Teams, it can be congured to use with other
supported softphones. Set your target phone by
going to Poly Lens Desktop App.
When you congure another softphone, the Call
button:
• doesn't interact with Teams
• doesn't go to Teams notications
• will not launch Cortana
The headset audio is cutting out during
softphone calls.
• You may be experiencing Bluetooth density issues.
Use density-friendly corded mode. See Corded mode
(audio over USB).
The headset talk time is not accurate. • Deplete your headset battery and then fully charge
to reset the accuracy of the talk time prompts.
Troubleshooting
13
Contents may vary by product.
Headset Bluetooth USB Adapter (design may vary)
Charge stand (select
models only) Carrying case
Micro USB cable Quick start guide
What's in the box
14
Support
NEED MORE HELP?
poly.com/support
Manufacturer:
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo
are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG,
Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the
property of their respective owners. Manufactured by Plantronics, Inc.
Model ID: Headset VFOCUS2/VFOCUS2-M, Adapter BT700/BT700C. System: Poly
Voyager Focus 2 UC has a VFOCUS2/VFOCUS2-M headset and a BT700/BT700C
adapter.
219230-06 06.21
15

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