Polycom P009 POLYCOM STUDIO User Manual Polycom Studio 1 0 Beta User Guide

Polycom Inc. POLYCOM STUDIO Polycom Studio 1 0 Beta User Guide

Users Manual

BETA USER GUIDE 1.0 | NOVEMBER 2018 | 3725-62048-001APolycom Studio User GuideModel: P009
Copyright© 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.6001 America Center DriveSan Jose, CA 95002USATrademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. The EULA for this product is available on the Polycom Support page for the product.Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com (for video products) or OpenSourceVoice@polycom.com (for voice products).Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document.Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocumentationFeedback@polycom.com.Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more.
ContentsBefore You Begin............................................................................................... 2Audience, Purpose, and Required Skills.............................................................................2Related Documentation.......................................................................................................2Resources and Feedback................................................................................................... 2Getting Started................................................................................................... 4Polycom Studio Overview................................................................................................... 4Polycom Companion Application Features.............................................................. 4Powering On and Off...........................................................................................................5Navigating Polycom Studio................................................................................................. 5Basic Polycom Studio LED Indicators...................................................................... 7Polycom Studio Remote Control.............................................................................. 8Polycom Studio Privacy Shutter............................................................................... 9Accessibility Features....................................................................................................... 11Using Polycom Studio..................................................................................... 12Set Polycom Studio as the Default Audio and Video Device............................................ 12Using Camera Presets...................................................................................................... 12Save Camera Presets............................................................................................ 12Call Camera Presets.............................................................................................. 13Connect Polycom Studio to a Bluetooth Device................................................................13Troubleshooting............................................................................................... 14Identifying Issues Using the LED Indicators......................................................................14Restore Default Settings................................................................................................... 14Reset Polycom Studio to Factory Settings........................................................................15Pair the Bluetooth Remote Control with Polycom Studio.................................................. 15Polycom, Inc. 1
Before You BeginTopics:•Audience, Purpose, and Required Skills▪Related Documentation▪Resources and FeedbackThis chapter introduces overview information and references about Polycom Studio USB video bar, an all-in-one audio-video hub.Audience, Purpose, and Required SkillsThis guide is intended for beginning users, as well as intermediate and advanced users, who want to learn more about the features available with Polycom Studio.Related DocumentationYou can find all Polycom Studio documentation on the Documents & Software page at Polycom Support.The available guides on Polycom Support are:▪ Polycom Studio User Guide▪ Polycom Studio Setup Sheet▪ Polycom Studio Release Notes▪ Polycom Studio Regulatory Notices▪ Polycom Studio Port Usage Guide▪ Polycom Studio Encryption Data Guide▪ Polycom Studio Quick Tips▪ Polycom Studio Offer of Source for Open Source SoftwareResources and FeedbackFor support and to report findings, register with the Polycom Beta Tester Community to access Polycom support resources.Resources and FeedbackBeta hardware and software support To ask support questions and to report hardware or software defects, please use the contact information you received when you joined the beta program.Polycom, Inc. 2
Beta software, documentation, and feedback Refer to the Polycom Beta Tester Community to access beta software and documentation. You can enter all feedback and support requests through this site.Polycom Support Use only the contact information provided by the Beta Support Team available through betasupport@polycom.com. Neither Polycom nor reseller support channels can provide service support for this beta release.Before You BeginPolycom, Inc. 3
Getting StartedTopics:▪Polycom Studio Overview▪Powering On and Off▪Navigating Polycom Studio▪Accessibility FeaturesThe Polycom Studio USB video bar is an all-in-one video and audio hub for small rooms.Polycom Studio OverviewThe Polycom Studio USB video bar is a high-quality camera and speakerphone system that integrates an auto-framing camera, stereo microphones, and stereo speakers.Polycom Studio works with applications that support standard USB peripherals, such as Polycom RealPresence Desktop, Microsoft Skype for Business, Microsoft Teams, Zoom, and BlueJeans. As a USB camera and speakerphone, you can use the Polycom Studio USB video bar for audio or video conferencing and as a speaker for your local devices.You can also use Polycom Studio as a Bluetooth device that supports audio calls and streaming music playback from a mobile device.You can connect the Polycom Studio USB video bar to either a permanently installed PC USB host in the room or to a laptop that you bring to the room. In all configurations, you primarily connect through USB, with an optional Bluetooth connection.If you’re the administrator of the Polycom Studio USB video bar, download Polycom Companion for advanced setup options, such as connecting Polycom Studio to your Wi-Fi. You can manage the Polycom Studio USB video bar from Polycom Device Management Services for Enterprises or Polycom RealPresence Resource Manager in a Wi-Fi environment. See the Polycom Documentation Library for more information about these products.Highlights of the Polycom Studio USB video bar include the following:▪ High-fidelity stereo microphones that pick up sound within 3.66 m (12 ft), together with spatial audio to imitate life-like presence and clarity. Polycom Studio also supports Polycom Acoustic Fence with Beam Shaping that enables video conferencing in open workspaces by capturing only the voices within a defined zone.▪ Ultra-wide 120-degree field of view that captures 4K UHD video.▪ Automatic speaker-tracking technology that zooms in on the person who’s talking without using a remote control or camera presets. When there's no active speaker, the group frame function automatically frames all conference participants as a group.Polycom Companion Application FeaturesThe Polycom Companion application provides advanced configuration of the Polycom Studio USB video bar.You can configure the following settings on the Polycom Companion application:Polycom, Inc. 4
▪ Audio and video configurations▪ Wi-Fi and Bluetooth configurations▪ Provisioning configuration▪ Software upgrade▪ Log download▪ Camera controlPowering On and OffThe Polycom Studio USB video bar doesn’t have a power button. When you plug in the power cord, the device turns on.Polycom Studio is eco-friendly and consumes very little power when it's not working.Navigating Polycom StudioThe Polycom Studio USB video bar includes an integrated device with a camera, speakers, a microphone array, and a remote control. Getting StartedPolycom, Inc. 5
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Polycom Studio Feature DescriptionsReference Feature Feature Description1 Camera Camera with a privacy shutter that enables or disables the video input as you choose2 LED light indicators Indicate the status and the tracked speaker3 Microphone array Stereo microphone that captures and transmits audio4 Speakers Stereo audio output5 Privacy shutter lever Covers or uncovers the camera lens6 Remote control pairing Enables the Bluetooth remote control pairing mode7 Reset Resets the Polycom Studio USB video bar to the factory software version or clears all saved configurationsBasic Polycom Studio LED IndicatorsThe Polycom Studio USB video bar provides an LED light bar above the camera to help you understand the system’s behaviors.Basic Polycom Studio LED Indicators and StatusIndicator Position StatusChasing white All while alternating Camera boot initialization in progressBlinking blue Two in the middle Bluetooth discoverySolid blue for three seconds Two in the middle Bluetooth pairedSolid amber Two in the middle Standing byThe privacy cover is open, and the camera is in sleep mode with no active video output.Blinking green or white All Incoming callSolid green or amber Two in the middle Outgoing callGetting StartedPolycom, Inc. 7
Indicator Position StatusSolid green or white One or two (when in the middle), indicating the tracked speaker or the direction of the cameraWorkingThe lights are green with supported applications, with the following cases:▪ Tracking people in the group framing and speaker-tracking mode.▪ Indicating the direction of the camera that you customize in the pan-tilt-zoom (PTZ) mode.Solid white for three seconds Two in the middle Saving a presetSolid red All Muted microphonePolycom Studio Remote ControlThe Polycom Studio USB video bar provides a Bluetooth remote control, which Polycom pre-pairs with the USB video bar so you can use it out-of-the-box.By default, Polycom Studio enables the Automatic Group Framing and Speaker-Tracking function, which provides hands-free experience except for basic buttons like volume, mute, answer, and hang-up. Getting StartedPolycom, Inc. 8
Button Icon Button Name Description1 Volume Up/Down Adjust speaker volume2 Zoom In/Out Adjust camera zoom in/out when the group framing and speaker-tracking mode is off3 Camera Directions Adjust the direction of camera when the group framing and speaker-tracking mode is off4 Home Resets the camera to its original status when the group framing and speaker-tracking mode is off5 Preset 1/2 ▪ Long press to store a camera setting▪ Short press to load a camera settingThe preset buttons only work when the group framing and speaker-tracking mode is off.6 Mute/Unmute Mutes or unmutes the microphoneLong press the button to set the remote control ready for pairing.7 Bluetooth Long press to enable other Bluetooth devices to find the Polycom Studio USB video bar8 Speaker-Tracking with Group FramingEnables or disables the group framing and speaker-tracking mode9 Answer Answers an incoming call10 Hang Up Hangs up a callPolycom Studio Privacy ShutterThe Polycom Studio USB video bar provides a physical cover on the camera lens to protect your privacy.When you slide the shutter lever to the left, the shutter opens and the camera captures the room. Getting StartedPolycom, Inc. 9
When you slide the lever to the right, the shutter closes and the camera turns off. Getting StartedPolycom, Inc. 10
If you close the camera privacy shutter during a call, the camera status changes from working to standing by, and the LED lights turn to solid amber.Accessibility FeaturesThe Polycom Studio USB video bar includes a number of features to accommodate hearing, vision, or mobility-impaired users.Accessibility Feature DescriptionVisual and audio notifications LED indicators let you know when status changes, functions work, and whether features are enabled. In most cases an audio tone accompanies the LED changes.Tactile buttons The mechanical buttons on the remote control and on the device with visual contrast.Adjustable volume You can raise or lower the volume using the remote control.Built-in speaker and microphone Polycom Studio has speaker and microphone that allow you to hear audio and speak without having to use headset.Getting StartedPolycom, Inc. 11
Using Polycom StudioTopics:▪Set Polycom Studio as the Default Audio and Video Device▪Using Camera Presets▪Connect Polycom Studio to a Bluetooth DeviceOnce you plug in the power cable, you can start using the Polycom Studio USB video bar.Connect the Polycom Studio USB video bar to your laptop or computer with the USB cable. Additionally, you can also connect it to your Bluetooth host devices.Set Polycom Studio as the Default Audio and Video DeviceIf you use the Polycom Studio USB video bar together with a supported application for video calls, you may need to set Polycom Studio as the default audio and video device of your application.The following is a general procedure that you can refer to. Your application may use different terms or categories.Procedure1. Go to your software client Settings.2. Find Audio Device and Video Device.3. Select Polycom Studio as the device and click Save.Using Camera PresetsYou can save two settings for Pan, Tilt, Zoom, and Focus for the Polycom Studio camera.If you always use Polycom Studio in the same room, you may want to use the preset buttons on the remote control.Save Camera PresetsThe two number buttons on the Polycom Studio remote control serve as preset shortcuts.Turn off the group framing and speaker-tracking mode before you save a preset.Procedure1. Adjust the camera.2. Long press the 1 or 2 button on the remote control.The middle LED lights stay white for three seconds with a notification sound.Polycom, Inc. 12
Note: If the button already has a saved setting, your new setting overwrites it.Call Camera PresetsIf your camera doesn’t track the speaker, you can use the preset buttons on the remote control to adjust the camera angle.Procedure1. Turn off the group framing and speaker-tracking mode.2. Press the 1 or 2 button on the remote control to restore the corresponding saved angle.Connect Polycom Studio to a Bluetooth DeviceConnect the Polycom Studio USB video bar to a Bluetooth device and use it as the speaker and microphone of the device.You can pair the Polycom Studio USB video bar with a mobile phone, a computer or laptop, or a tablet.Procedure1. On the remote control, long press Bluetooth to enable the paring mode.The LED lights blink blue in the middle during the pairing process.2. On your device, enable Bluetooth and select Polycom Studio from the list of available devices.The middle LED lights keep solid blue for three seconds with a notification sound.You can start playing music or make phone calls from the Polycom Studio USB video bar speakerphone once you connect.Using Polycom StudioPolycom, Inc. 13
TroubleshootingTopics:▪Identifying Issues Using the LED Indicators▪Restore Default Settings▪Reset Polycom Studio to Factory Settings▪Pair the Bluetooth Remote Control with Polycom StudioIf you experience issues with your Polycom Studio USB video bar, try the following solutions to resolve certain issues.Identifying Issues Using the LED IndicatorsThe LED light indicators provide troubleshooting information for your Polycom Studio USB video bar.Polycom Studio LED Troubleshooting Indicators and StatusIndicator Position StatusBlinking faint red All Error preventing normal operation.Pulsing faint amber All Device firmware update in progress.Restore Default SettingsYou can erase all configuration and restore the Polycom Studio USB video bar default settings.Use the Polycom Companion application to configure some of the settings. The default settings to be cleared include but are not limited to:▪ Password▪ Remote control presets▪ Wi-Fi settings▪ Camera settings▪ Audio settings▪ Bluetooth settings▪ System information (such as system name)▪ LogsThe current version of software remain the same after restoring.Polycom, Inc. 14
Procedure1. Turn on the Polycom Studio USB video bar and press the Reset button on the bottom of the USB video bar for 10 seconds.The LED lights start out chasing white, then turn to solid amber.The Polycom Studio USB video bar clears all saved settings and logs and reboots.Restoring the defaults unpairs the remote control. Re-pair the remote control after the Polycom Studio USB video bar reboots.Reset Polycom Studio to Factory SettingsYou can reset the Polycom Studio USB video bar to factory settings if persistent issues remain after troubleshooting.Resetting the USB video bar to factory settings unpairs the remote control. You must re-pair the remote control with the Polycom Studio USB video bar after you reset the system.Procedure1. Unplug the Polycom Studio USB video bar to turn it off.2. Find the reset pinhole on the bottom of the USB video bar.3. Use a pin or paperclip to press and hold the reset button and plug in the USB video bar at the same time to turn it on.The Polycom Studio USB video bar reboots with pulsing amber LED lights.The Polycom Studio USB video bar rolls back to the factory software version and loses all configuration and logs.Pair the Bluetooth Remote Control with Polycom StudioIf you reset or restore your Polycom Studio USB video bar or replace the remote control, you must pair the remote control to the USB video bar.The process may take several tries if you don't get the corresponding LEDs of each step.Procedure1. Optional: If you want to replace an old remote control, remove the battery to disable it.2. Press and hold the Connect button on the bottom of the USB video bar until the LEDs blink blue in the middle with a notification sound.The LED lights blink blue in the middle during the pairing process.3. Long press Mute on the remote control.The middle LED lights keep solid blue for three seconds with a notification sound.TroubleshootingPolycom, Inc. 15

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