Proxim Wireless AP9100 ORiNOCO AP-9100 User Manual User Guide

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ORiNOCO® 802.11n & 802.11ac Access Points
Hardware Installation Guide
Products Covered
ORiNOCO® AP-800
ORiNOCO® AP-8000
ORiNOCO® AP-8100
ORiNOCO® AP-9100
Copyright
© 2015 Proxim Wireless Corporation, Fremont, CA. All rights reserved. Covered by one or more of the following U.S. patents: 5,231,634;
5,875,179; 6,006,090; 5,809,060; 6,075,812; 5,077,753. This guide and the software described herein are copyrighted with all rights reserved. No
part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any
means without the written permission of Proxim Wireless Corporation.
Trademarks
ORiNOCO® and the Proxim logo are the trademarks of Proxim Wireless Corporation. All other trademarks mentioned herein are the property of
their respective owners.
Disclaimer
Proxim reserves the right to revise this publication and to make changes in the content from time-to-time without obligation on the part of Proxim
to provide notification of such revision or change. Proxim may make improvements or changes in the product(s) described in this guide at any time.
When using these devices, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons.
ORiNOCO® 802.11n & 802.11ac Access Points - Hardware Installation Guide
Documentation Version: 4.3
P/N 765-00154, June 2015
ORiNOCO ® 802.11n & 802.11ac Access Points - Hardware Installation Guide
Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About ORiNOCO® 802.11n & 802.11ac Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Salient Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Multiple-Input-Multiple-Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hardware Overview and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Device Operational Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
ORiNOCO® AP-800 and AP-8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Power Socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Reload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Product Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Step 1: Install the Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Step 2: Mount the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Step 3: Plugging in the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Step 4: Power On the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Step 5: View LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Step 6: Install Cable Security Cover (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
ORiNOCO® AP-8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Front View of the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Reload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Rear View of the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power Socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Keyhole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Kensington Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cable Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Vent-Holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Product Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
ORiNOCO ® 802.11n & 802.11ac Access Points - Hardware Installation Guide
Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Step 1: Plugging in the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Step 2: Mount the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Step 3: Power On the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Step 4: View LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
ORiNOCO® AP-9100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Front View of the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Reload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Rear View of the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Power Socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Keyhole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Kensington Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cable Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Vent-Holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Product Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Step 1: Plugging in the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Step 2: Mount the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Step 3: Power On the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Step 4: View LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
ORiNOCO® AP-800 and AP-8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Antenna Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Omni Directional Antenna Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Range Extender Antenna (REA) Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
ORiNOCO® AP-8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Antenna Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
ORiNOCO® AP-9100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Antenna Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
IEEE Spectral Mask Specifications: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
A Glossary and Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
B Statement of Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
C Technical Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
D FCC Safety & Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
ORiNOCO ® 802.11n & 802.11ac Access Points - Hardware Installation Guide
Preface
Preface
This chapter contains information on the following:
•
About this Guide
•
Products Covered
•
Audience
•
Prerequisites
•
Documentation Conventions
•
Related Documents
About this Guide
This guide gives a jump start working knowledge on the ORiNOCO® 802.11n & 802.11ac Access Points and details on their
hardware specifications and installation procedures.
Products Covered
Listed below are the products covered in this guide:
Product(s)
Supported SKUs
ORiNOCO® AP-800
US, WD, JP
ORiNOCO® AP-8000
US, WD, JP
ORiNOCO® AP-8100
US, WD, JP, EU
ORiNOCO® AP-9100
US, WD, JP, EU
Audience
The intended audience for this guide are the network administrators who installs and/or manages the device.
Prerequisites
The reader of this guide should have working knowledge of Wireless Networks, Local Area Networking (LAN) concepts,
Network Access Infrastructures and Client-Server Applications.
Documentation Conventions
Icon Representation
Name
Note
Image
Description
A special instruction that draws attention of the user.
ORiNOCO ® 802.11n & 802.11ac Access Points - Hardware Installation Guide
Preface
Important
A note of significant importance that a user should be aware of.
Caution
A warning that cautions the user of a possible danger.
Related Documents
For more information, please refer to the following additional documents that are available at Proxim’s support site
http://support.proxim.com.
•
Quick Installation Guide (QIG) - A quick reference guide that provides essential information to install and configure
the device.
•
Software Management Guide - A guide that provides instructions on how to configure, manage and monitor the
device by using Web Interface.
•
Reference Guide - A guide that provides instructions on how to configure, manage and monitor the device by using
Command Line Interface.
•
Safety and Regulatory Compliance Guide - A guide that provides country specific safety and regulatory norms to
be followed while installing the devices.
: For regulatory information and latest product updates, visit our support site http://support.proxim.com.
ORiNOCO ® 802.11n & 802.11ac Access Points - Hardware Installation Guide
1
Introduction
This chapter contains information on the following:
•
About ORiNOCO® 802.11n & 802.11ac Access Points
•
Salient Features
•
Multiple-Input-Multiple-Output
1.1 About ORiNOCO® 802.11n & 802.11ac Access Points
Proxim’s ORiNOCO® 802.11n & 802.11ac Access Point family comprises the following products, that are designed to deliver
flexible, scalable and reliable Data, Voice, and Video for small and medium Enterprise WLAN deployments.
Product(s)
Description
ORiNOCO® AP-800
An indoor 802.11n Access Point with dual-band, 3x3 MIMO
(Multiple Input and Multiple Output) single radio which operates
either in 2.4 or 5 GHz. This connectorized unit comes with 3
omni-directional antennas.
ORiNOCO® AP-8000
An indoor 802.11n Access Point with dual-band, 3x3 MIMO
(Multiple Input and Multiple Output) dual-radio, where one
operates in 5GHz and other in 2.4GHz. This connectorized unit
comes with 6 omni-directional antennas, 3 per radio.
ORiNOCO® AP-8100
An indoor 802.11n Access Point with 2x2 MIMO (Multiple Input
and Multiple Output) dual-radio, where one operates in 5GHz
and other in 2.4GHz. This unit comes with 4 integrated
antennas, 2 per radio.
ORiNOCO® AP-9100
Proxim’s ORiNOCO® AP-9100 is an indoor 802.11ac +
802.11b/g/n dual radio Access Point with dual-band (5 & 2.4
GHz) and 3x3 MIMO (Multiple Input and Multiple Output). This
integrated unit comes with built-in 6 omni-directional antennas,
3 per radio.
Image
1.2 Salient Features
AP-800/ AP-8000/ AP-8100/ AP-9100
•
Easy operation and installation
•
Provides wall mounting or ceiling option for flexible device installation.
•
Distributed WLANs with Centralized Management.
•
Management through a Web Interface (HTTP), Command Line Interface (CLI), Simple Network Management Protocol
(SNMP) and ProximVision Network Management System (PVNMS)
•
Advanced 802.11i support for enterprise-grade security
ORiNOCO ® 802.11n & 802.11ac Access Points - Hardware Installation Guide
Introduction
AP-800/ AP-8000/ AP-8100
•
Industry-leading throughput in 802.11b/g/n and 802.11a/n modes in the 2.4 GHz and 5 GHz respectively.
•
Highest throughput with single radio rates of 300 Mbps and dual radio rates of 600 Mbps.
•
Tested against Wi-Fi Alliance interoperability test suite and certified as interoperable with Wi-Fi client access product.
AP-9100
•
Industry-leading throughput in 802.11b/g/n and 802.11ac modes in the 2.4 GHz and 5 GHz respectively.
•
Highest throughput with the radio rates of 1300 Mbps for 802.11ac Radio and 450 Mbps for 802.11n Radio.
1.3 Multiple-Input-Multiple-Output
ORiNOCO® Access Point devices support Multiple-Input-Multiple-Output (MIMO) antenna technology that uses multiple
antennas at both the transmitting end and receiving end to improve communication performance. The underlying technology
of these access point radio(s) are based on a combination of MIMO and OFDM (Orthogonal Frequency Division Multiplexing).
MIMO-OFDM combination radios solve interference, fading and multipath problems. Having multiple receivers at the
receiving end, increases the amount of received power and also reduces multipath problems by combining the received
signals for each frequency component separately. Hence, MIMO significantly improves the overall gain.
MIMO also uses Spatial multiplexing transmission technique to transmit independent and separately encoded data signals
from each of the multiple transmit antennas while reusing or multiplexing in the space dimension. These independent data
signals are called Spatial streams. The transmitting end of the device uses multiple radio Tx chains and signal paths to
simultaneously transmit different data streams, whereas the receiving end combines the Rx signals resulting in higher
throughput.
By increasing the number of receiving and transmitting antennas, the throughput of the channel increases linearly resulting in
high spectral efficiency.
ORiNOCO ® 802.11n & 802.11ac Access Points - Hardware Installation Guide
2
Hardware Overview and Installation
This chapter covers the hardware overview and installation procedures of the following products:
ORiNOCO® AP-800 and AP-8000
•
— Hardware Overview
— System Requirements
— Product Package
— Installation Procedure
ORiNOCO® AP-8100
•
— Front View of the Device
— Rear View of the Device
— System Requirements
— Product Package
— Installation Procedure
ORiNOCO® AP-9100
•
— Front View of the Device
— Rear View of the Device
— System Requirements
— Product Package
— Installation Procedure
• All the interface (radio) 2 parameters discussed in this chapter are applicable only to a dual-radio
device.
• For a quick reference on how to install and mount the device, please refer to the ORiNOCO® AP-800,
AP-8000, AP-8100 and AP-9100 Quick Installation Guides respectively.
2.1 Device Operational Modes
Device Type
Operational Mode (With Supported Frequency Band)
Radio 1
Radio 2
AP-800
802.11b/g/n (2.4 GHz)
Not Applicable
AP-8000
802.11a/n (5 GHz)
802.11b/g/n (2.4 GHz)
AP-8100
802.11a/n (5 GHz)
802.11b/g/n (2.4 GHz)
AP-9100
802.11a/n/ac (5 GHz)
802.11b/g/n (2.4 GHz)
: The operational mode ‘g/n’ is backward compatible to mode ‘b’.
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Hardware Overview and Installation
2.2 ORiNOCO® AP-800 and AP-8000
2.2.1 Hardware Overview
ORiNOCO® AP-800
ORiNOCO® AP-8000
Figure 2-1 Device Overview
Following sections give you hardware overview of AP-800 and AP-8000.
2.2.1.1 LED Indicators
Tabulated below are the four LEDs, that are available on the top panel of the device:
LED
Symbol
Description
Power LED
This LED indicates whether the device is switched on/off.
Ethernet LED
This LED signals the traffic on the wired ethernet LAN.
Wireless Interface
(Radio) 1 LED
This LED provides the status of the traffic on wireless interface (radio) 1.
Refer Device Operational Modes.
Wireless Interface
(Radio) 2 LED
This LED provides the status of the traffic on wireless interface (radio) 2.
Refer Device Operational Modes.
2.2.1.2 Antennas
The AP device comes with 3x3 MIMO omni-directional antennas that are easy to install. Proxim also recommends you an
optional accessory - Range Extender Antenna (REA) with a 3 x RP SMA plug, that can be easily connected to the device.
See Installation Procedure, for details on installation of antennas.
–
AP-800 comes with three omni directional antennas.
–
AP-8000 comes with six omni directional antennas, three per radio.
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Hardware Overview and Installation
Antenna Ports
Top View of the Device
Bottom View of the Device
If you hold the AP device in its upright position, such that the LEDs on the top panel of the device are towards your right hand
side and the ‘Proxim’ logo towards your left, then:
–
Radio 1 and its corresponding antenna ports (R1A1, R1A2 and R1A3), are present on the right hand side of the device.
–
Radio 2 and its corresponding antenna ports (R2A1, R2A2 and R2A3), are present on the left hand side of the device.
2.2.1.3 Power Socket
This socket connects to the 5 VDC power adapter.
2.2.1.4 Reset
Reset button enables a user to powercycle the device.
2.2.1.5 Reload
Reload feature helps to restore the device to factory default configuration, when:
–
The device cannot be accessed through web interface or command line interface.
–
The device does not initialize.
–
The password is lost.
For more details, see Recovery Procedures and Forced Reload procedures, detailed in the ORiNOCO® 802.11n Access Points Software Management Guide.
2.2.1.6 Ethernet Port
The Ethernet Port of the device allows the user to connect to the LAN by using CAT5e / CAT6 ethernet cable.
2.2.1.7 Serial Port
The device has RS-232 connector by using which serial communication can be established, for debugging and management.
Figure 2-2 Rear View of the Device
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Hardware Overview and Installation
2.2.2 System Requirements
Following are the minimum system requirements to use the device:
1. Any 802.11 compliant wireless adapter.
2. A computer that is connected to the same IP network as the AP and has one of the following installed:
— Web Browser
— Telnet
— RS-232 Serial Port
— MIB Browser
— Ethernet NIC Card
3. Ethernet switch, cross-over or straight Ethernet cable.
4. A 5V DC Power Adapter or a Power over Ethernet (PoE) Adapter
2.2.3 Product Package
Each shipment includes the items listed in the following table. Please verify that you have received all the parts in the
shipment, prior to the installation.
What’s in the Kit
Image
®
ORiNOCO AP-800 or AP-8000
OR
Omni-directional Antennas with
reverse SMA connectors.
•
AP-800: Quantity - 3
•
AP-8000: Quantity - 6
Cable Security Cover
Mounting Kit
Quick Installation Guide (QIG)
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Hardware Overview and Installation
2.2.3.1 Optional Accessories
Tabulated below are the recommended optional accessories, that are supplied on request from Proxim Wireless Corporation.
Accessory
Image
110-220V worldwide Power Adapter
Range Extender Antenna (REA)
Gigabit Ethernet PoE
2.2.4 Installation Procedure
Perform the following steps to install and mount the device.
2.2.4.1 Step 1: Install the Antennas
The omni-directional antennas supplied with the product do not require any professional installation. Only, the regular
outdoor antennas connected via a pigtail conversion cable, offering a standard connector type for antenna connection,
require a professional installation.
: Optionally, you can use the Range Extended Antenna (REA), which has 3 x RP SMA plug, that can be easily connected
to the device.
Perform the following steps to assemble the antennas:
1. Hand-tighten the antennas clockwise, onto the external connectors of the device until they are attached firmly.
2. Position the antennas close to the horizontal surface (ceiling or wall), so as to get the maximum signal coverage of the
omni-directional antenna.
2.2.4.2 Step 2: Mount the Device
Consider the following precautions, before mounting the device:
•
The device must be protected from exposure, and the environmental conditions must be within those specified in the
product datasheet, that can be found at http://support.proxim.com.
•
Ensure to use a +5V/3.5 A power adapter, to power on the device.
• Note that the device is build with fire retardant ATX200 resin and can be installed in the plenum. In an office building,
plenum is the space between the structural ceiling and the tile ceiling that is provided to help air circulate. Many
companies also use the plenum to house communication equipment and cables. These products and cables must
comply with certain safety requirements, such as Underwriter Labs (UL) and Standard 2043: “Standards for Fire Test for
Heat and Visible Smoke Release for Direct Products and Their Accessories installed in Air-Handling Spaces”.
• When installed in a plenum, the device must use PoE.
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Hardware Overview and Installation
Conduct a site survey to determine the best location for the device. You can either mount the device to a wall or mount it to
the T-bar ceiling, as follows:
Wall-Mounting:
To mount the device to a wall, follow the following steps:
1. If the device is powered on, unplug all the power cables.
2. Place the mounting plate on the wall with the embossed inverted letter “L” facing your right, as shown below:
Figure 2-3 Mounting Plate
3. Fasten the mounting plate by using a pair of plastic anchors and screws provided with the product package.
4. Hold the device with its rear panel facing up. Next, align two keyholes on the device with the two holders on the
mounting plate.
5. Carefully slide the device down until the holders on the mounting plate fasten securely onto the keyholes of the
device.
Figure 2-4 Mount the Device
Ceiling Mounting:
To mount the device to ceiling, follow the following steps:
1. If the device is powered on, unplug all the power cables.
2. Place the mounting plate onto the ceiling with the embossed inverted letter “L” facing your right. Refer Mounting
Plate
3. Fasten the mounting plate by using a pair of plastic anchors and screws provided with the product package.
4. Hold the device with its rear panel facing front. Next, align two keyholes on the device with the two holders on the
mounting plate.
5. Carefully slide the device towards rear side until the holders on the mounting plate fasten securely onto the keyholes
of the device.
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Hardware Overview and Installation
2.2.4.3 Step 3: Plugging in the Cables
Cabling with Power Adapter (Not supplied with the product package)
To plug in the cables by using a 5V DC power adapter:
•
Connect one end of the CAT5e/CAT6 Ethernet cable (not supplied with the product) to the device’s ethernet port and
the other end to a PC.
•
Plug the barrel of the power cable into the device’s power socket, only after the device installation is complete.
Cabling with Gigabit PoE (Not supplied with the product package)
To use Power over Ethernet (PoE), we recommend you to use our Gigabit Ethernet PoE adapter ORiNOCO 1-Port Active
Ethernet DC Injector (See Optional Accessories) and follow the following guidelines:
•
Connect one end of the ethernet cable to the Data In port of the DC Injector and the other end to a PC.
•
Connect one end of the second ethernet cable (not supplied with the product) to the device’s ethernet port, and the
other end to the Data & Power Out Port of the DC Injector, only after the device installation is complete.
: PoE should be installed only in an indoor network, maintaining a controlled temperature.
Serial Connection
Optionally, you can connect a nine-pin, male-to-female serial cable to the console port/DB9 connector of the device for
debugging and management.
• Use a straight-through ethernet cable, if you intend to connect the device to a switch, hub, or patch panel.
• Use a cross-over ethernet cable or adapter if you intend to connect the device to a single computer.
• The pin6 on RJ11 connector is used for power consumption and debugging. This connects internally to the 12VDC.
• If power is drawn from this input pin, then the radio might malfunction.
2.2.4.4 Step 4: Power On the Device
To power on the device, plug in the power cord into a power outlet. There is no ON/OFF switch on the device. To disconnect
power:
•
Unplug the RJ45 connector from the Data & Power Out port on the DC injector, if using the Gigabit Ethernet PoE.
•
Unplug the power cable from the power socket of the device, if using power adapter.
2.2.4.5 Step 5: View LEDs
When the device is powered on, it performs startup diagnostics. When startup is complete, the LEDs show the operational
state of the device. Tabulated below is the behavior of the four LEDs on the device:
LED
Behavior
Power LED
Glows green when the device is switched ON.
Ethernet LED
Glows red when the ethernet interface is connected to a 100 Mbps
link.
Color
Glows green when the ethernet interface is connected to a 1000 Mbps
link.
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Hardware Overview and Installation
Wireless Interface
(Radio) 1 LED
• The Wireless LEDs glow steady green in operational status.
• Blinks green, if wireless traffic is being transmitted or received.
Wireless Interface
(Radio) 2 LED
: The LEDs glow ‘orange’ when the device initializes.
2.2.4.6 Step 6: Install Cable Security Cover (Optional)
When the RS-232 cable is not connected, we recommend you to install a cable security cover to prevent the power socket,
LAN ports, reset and reload buttons from getting tampered. Follow the following procedure to install the cable security cover:
1. Open the split end of the security cover just enough to slide the power cable (if the Gigabit Ethernet PoE is not used)
and the CAT6 ethernet cable through the opening until they fit inside the straight clamping portion of the cover.
2. Exercise care, as you slide the cable(s) so that you do not accidently break the cover.
3. Slide the hinging end of the security cover and insert the latch into the hole at the rear end of the device.
4. Insert the two screws into the screw holes near serial port and fasten the security cover on the device.
2.3 ORiNOCO® AP-8100
2.3.1 Front View of the Device
Figure 2-5 Front View of the AP-8100
The front panel of the device contains the following components:
2.3.1.1 LED Indicators
Tabulated below are the four LEDs, that are available on the front panel of the device:
LED
Symbol
Description
Power LED
This LED indicates whether the device is switched ON/OFF.
Ethernet LED
This LED indicates the status of the traffic over the wired ethernet
LAN.
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Hardware Overview and Installation
2.4G (Wireless
Interface 2) LED
This LED indicates the status of the traffic over the wireless interface
(radio) 2. Refer Device Operational Modes.
5G (Wireless
Interface 1) LED
This LED indicates the status of the traffic over the wireless interface
(radio) 1. Refer Device Operational Modes.
2.3.1.2 Reload
Reload button helps to restore the device to factory default configuration, when:
–
The device cannot be accessed through web interface or command line interface.
–
The device does not initialize.
–
The password is lost.
To avoid tampering, you can lock the reload button on the device and disable the reload functionality. For more details, refer
to the Reload feature and Recovery Procedures illustrated in ORiNOCO® 802.11n Access Points - Software Management
Guide.
2.3.2 Rear View of the Device
Figure 2-6 Rear View of the Device
The rear panel of the device contains the following components:
2.3.2.1 Ethernet Port
The Ethernet port of the device allows the user to connect to the LAN by using CAT5e / CAT6 ethernet cable.
2.3.2.2 Power Socket
This socket connects to the 12 VDC power adapter.
2.3.2.3 Keyhole
A provision to fix the device onto the mounting plate.
2.3.2.4 Kensington Lock
A security slot to lock the device.
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Hardware Overview and Installation
2.3.2.5 Cable Route
A slot for the CAT5e / CAT6 ethernet cable and the power cable to rest securely.
2.3.2.6 Vent-Holes
Ventilation holes on the device allow heat dissipation.
2.3.3 System Requirements
Following are the minimum system requirements to use the device:
1. Any 802.11 compliant wireless adapter.
2. A computer that is connected to the same IP network as the AP and has one of the following installed:
— Web Browser
— Telnet
— MIB Browser
— Ethernet NIC Card
3. Ethernet switch, cross-over or straight Ethernet cable.
4. A 12V DC Power Adapter or a Power over Ethernet (PoE) Adapter.
2.3.4 Product Package
Each shipment includes the items listed in the following table. Please verify that you have received all the parts in the
shipment, prior to the installation.
What’s in the Kit
Image
®
ORiNOCO AP-8100
Power adapter with Country specific
Power Plug(s)
SKU
WD
US
JP
EU
Power Plug(s)
US, UK, EU
US
US
UK, EU
Mounting Kit
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Hardware Overview and Installation
What’s in the Kit
Image
Quick Installation Guide (QIG)
2.3.4.1 Optional Accessories
Tabulated below are the recommended optional accessories, that are supplied on request from Proxim Wireless Corporation.
Accessory
Part
Number
PoE Adapter (US/CAN/JP
Power Cord)
76282
PoE Adapter
(EU Power Cord)
76288
PoE Adapter
(UK Power Cord)
76287
Image
Description
PoE module helps you
to power ON the device
via ethernet cabling.
2.3.5 Installation Procedure
Perform the following steps to mount and install the device.
2.3.5.1 Step 1: Plugging in the Cables
Cabling with Power Adapter (Supplied with the product package)
To plug in the cables by using a 12V DC power adapter:
•
Connect one end of the CAT5E/CAT6 Ethernet cable to the device’s ethernet port and the other end to a PC.
•
Plug the barrel of the power cable into the device’s power socket, only after the device installation is complete.
: Use a cable-tie to ensure that the power cable stays intact with the device power socket.
Cabling with Gigabit PoE (Not supplied with the product package)
To use Power over Ethernet (PoE), we recommend you to use our Gigabit Ethernet PoE adapter ORiNOCO 1-Port Active
Ethernet DC Injector (See Optional Accessories) and follow the following guidelines:
•
Connect one end of the ethernet cable to the Data In port of the DC Injector and the other end to a PC.
•
Connect one end of the second ethernet cable to the device’s ethernet port, and the other end to the Data & Power
Out Port of the DC Injector, only after the device installation is complete.
: PoE should be installed only in an indoor network, maintaining a controlled temperature.
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Hardware Overview and Installation
2.3.5.2 Step 2: Mount the Device
Consider the following precautions, before mounting the device:
•
The device must be protected from exposure, and the environmental conditions must be within those specified in the
product datasheet that can be found at http://support.proxim.com.
•
Ensure to use a +12V/1.25 A power adapter, to power on the device.
•
Ensure that there is no power supply, until the device installation is complete.
• Note that the device is build with fire retardant ATX200 resin and can be installed in the plenum. In an office building,
plenum is the space between the structural ceiling and the tile ceiling that is provided to help air circulate. Many
companies also use the plenum to house communication equipment and cables. These products and cables must
comply with certain safety requirements, such as Underwriter Labs (UL) and Standard 2043: “Standards for Fire Test for
Heat and Visible Smoke Release for Direct Products and Their Accessories installed in Air-Handling Spaces”.
• When installed in a plenum, the device must use PoE.
Conduct a site survey to determine the best location for the device. You can either mount the device to a wall or mount it to
the T-bar ceiling, as follows:
Wall-Mounting:
To mount the device to a wall:
1. Place the mounting plate on the wall such that the embossed letter ‘L’ is at the top-center position and the vent-holes
are facing your left hand side.
Figure 2-7 Mounting Plate
2. Fasten the mounting plate by using a pair of plastic anchors and screws provided with the product package.
3. Hold the device in the upright position (with ‘Reload’ on top and the ‘LEDs’ at the bottom), such that the vent-holes
on the device and the vent-holes on the mounting plate rest on each other.
4. Align the two keyholes on the device with the two holders on the mounting plate.
5. Carefully, slide the device towards your right hand side, until the holders on the mounting plate fasten securely onto
the keyholes of the device.
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Hardware Overview and Installation
Figure 2-8 Wall Mounting
Ceiling Mounting:
1. Place the mounting plate on the T-bar ceiling such that the embossed letter ‘L’ is at the top-center position and the
vent-holes are facing your left hand side.
2. Fasten the mounting plate by using a pair of plastic anchors and screws provided with the product package.
3. Hold the device with its rear panel facing the mounting plate, such that the vent-holes on the device and the
vent-holes on the mounting plate rest on each other.
4. Align the two keyholes on the device with the two holders on the mounting plate.
5. Carefully, slide the device towards your right hand side, until the holders on the mounting plate fasten securely onto
the keyholes of the device.
Figure 2-9 Ceiling Mounting
Mounting AP-8100 to AP-800/8000 mounting plate (Optional)
In case, you are mounting AP-8100 to an already installed AP-800/8000 Mounting Plate (P/N 67439), then follow the
following steps.
Wall Mounting:
1. Hold the device such that the ‘Reload’ is towards your right hand side and the ‘LEDs’ towards left hand side.
2. Align the two keyholes on the device with the two holders on the mounting plate.
3. Carefully, slide down the device until the holders on the mounting plate fasten securely onto the keyholes of the
device.
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Hardware Overview and Installation
Ceiling Mounting:
1. Hold the device such that the rear panel of the device is facing the mounting plate, with ‘Reload’ towards your right
hand side and ‘LEDs’ towards left hand side.
2. Align the two keyholes on the device with the two holders on the mounting plate.
3. Carefully, slide the device backwards until the holders on the mounting plate fasten securely onto the keyholes of the
device.
: Ensure that the mounting plate is fixed in the similar fashion, as described in AP-800/AP-8000 mounting procedures
(See Installation Procedure).
2.3.5.3 Step 3: Power On the Device
To power on the device, plug in the power cord into a power outlet. There is no ON/OFF switch on the device. To disconnect
power:
•
Unplug the power cable from the power socket of the device, if using power adapter.
•
Unplug the RJ45 connector from the Data & Power Out port on the DC injector, if using the Gigabit Ethernet PoE.
2.3.5.4 Step 4: View LEDs
When the device is powered on, it performs startup diagnostics. When startup is complete, the LEDs show the operational
state of the device. Tabulated below is the behavior of the four LEDs on the device.
LED
Power
LED
Symbol
Behavior
Color
Glows green when the AP-8100 device is switched ON.
• Glows green when the AP-8100 device is connected to a 1 Gbps link.
• Blinks green when the AP-8100 device traffic is being transmitted or
received on the 1 Gbps link.
Ethernet
LED
• Glows amber when the AP-8100 device is connected to a 100 Mbps
link.
• Blinks amber when the AP-8100 device traffic is being transmitted or
received on the 100 Mbps link.
• Glows red when the AP-8100 device is connected to a 10 Mbps link.
• Blinks red when the AP-8100 device traffic is being transmitted or
received on the 10 Mbps link.
2.4 GHz
LED
• Glows green when the AP-8100 device wireless interface 2 is in
operational state.
• Blinks green when the AP-8100 device wireless traffic is being
transmitted or received.
5 GHz
LED
• Glows green when the AP-8100 device wireless interface 1 is in
operational state.
• Blinks green when the AP-8100 device wireless traffic is being
transmitted or received.
: When the Reload button is pressed, the Power LED glows amber.
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Hardware Overview and Installation
2.4 ORiNOCO® AP-9100
2.4.1 Front View of the Device
Figure 2-10 Front View of the AP-9100
The front panel of the device contains the following components:
2.4.1.1 LED Indicators
Tabulated below are the four LEDs, that are available on the front panel of the device:
LED
Symbol
Description
Ethernet LED
This LED indicates the status of the traffic over the wired ethernet
LAN.
5G (Wireless
Interface 1) LED
This LED indicates the status of the traffic over the wireless interface
(radio) 1. Refer Device Operational Modes.
2.4G (Wireless
Interface 2) LED
This LED indicates the status of the traffic over the wireless interface
(radio) 2. Refer Device Operational Modes.
Power LED
This LED indicates whether the device is switched ON/OFF.
2.4.1.2 Reload
Reload button helps to restore the device to factory default configuration, when:
–
The device cannot be accessed through web interface or command line interface.
–
The device does not initialize.
–
The password is lost.
To avoid tampering, you can lock the reload button on the device and disable the reload functionality. For more details, refer
to the Reload feature and Recovery Procedures illustrated in ORiNOCO® 802.11n & 802.11ac Access Points - Software
Management Guide.
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Hardware Overview and Installation
2.4.2 Rear View of the Device
Figure 2-11 Rear View of the Device
The rear panel of the device contains the following components:
2.4.2.1 Ethernet Port
The Ethernet port of the device allows the user to connect to the LAN by using CAT5e / CAT6 ethernet cable.
2.4.2.2 Power Socket
This socket connects to the 12 VDC power adapter.
2.4.2.3 Keyhole
A provision to fix the device onto the mounting plate.
2.4.2.4 Kensington Lock
A security slot to lock the device.
2.4.2.5 Cable Route
A slot for the CAT5e / CAT6 ethernet cable and the power cable to rest securely.
2.4.2.6 Vent-Holes
Ventilation holes on the device allow heat dissipation.
2.4.3 System Requirements
Following are the minimum system requirements to use the device:
1. Any 802.11 compliant wireless adapter.
2. A computer that is connected to the same IP network as the AP and has one of the following installed:
— Web Browser
— Telnet
— MIB Browser
— Ethernet NIC Card
3. Ethernet switch, cross-over or straight Ethernet cable.
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Hardware Overview and Installation
4. A 12V DC Power Adapter or a Power over Ethernet (PoE) Adapter.
2.4.4 Product Package
Each shipment includes the items listed in the following table. Please verify that you have received all the parts in the
shipment, prior to the installation.
What’s in the Kit
Image
ORiNOCO® AP-9100
Power adapter with Country specific
Power Plug(s)
SKU
WD
US
JP
EU
Power Plug(s)
US, UK, EU
US
US
UK, EU
Mounting Kit
Quick Installation Guide (QIG)
ORiNOCO ® 802.11n & 802.11ac Access Points - Hardware Installation Guide
25
Hardware Overview and Installation
2.4.4.1 Optional Accessories
Tabulated below are the recommended optional accessories, that are supplied on request from Proxim Wireless Corporation.
Accessory
Part
Number
PoE Adapter (US/CAN/JP
Power Cord)
76282
PoE Adapter
(EU Power Cord)
76288
PoE Adapter
(UK Power Cord)
76287
Image
Description
PoE module helps you
to power ON the device
via ethernet cabling.
2.4.5 Installation Procedure
Perform the following steps to mount and install the device.
2.4.5.1 Step 1: Plugging in the Cables
Cabling with Power Adapter (Supplied with the product package)
To plug in the cables by using a 12V DC power adapter:
•
Connect one end of the CAT5E/CAT6 Ethernet cable to the device’s ethernet port and the other end to a PC.
•
Plug the barrel of the power cable into the device’s power socket, only after the device installation is complete.
: Use a cable-tie to ensure that the power cable stays intact with the device power socket.
Cabling with Gigabit PoE (Not supplied with the product package)
To use Power over Ethernet (PoE), we recommend you to use our Gigabit Ethernet PoE adapter ORiNOCO 1-Port Active
Ethernet DC Injector (See Optional Accessories) and follow the following guidelines:
•
Connect one end of the ethernet cable to the Data In port of the DC Injector and the other end to a PC.
•
Connect one end of the second ethernet cable to the device’s ethernet port, and the other end to the Data & Power
Out Port of the DC Injector, only after the device installation is complete.
: PoE should be installed only in an indoor network, maintaining a controlled temperature.
2.4.5.2 Step 2: Mount the Device
Consider the following precautions, before mounting the device:
•
The device must be protected from exposure, and the environmental conditions must be within those specified in the
product datasheet that can be found at http://support.proxim.com.
•
Ensure to use a +12V/1.25 A power adapter, to power on the device.
•
Ensure that there is no power supply, until the device installation is complete.
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Hardware Overview and Installation
• Note that the device is build with fire retardant FR3020 material and can be installed in the plenum. In an office
building, plenum is the space between the structural ceiling and the tile ceiling that is provided to help air circulate.
Many companies also use the plenum to house communication equipment and cables. These products and cables must
comply with certain safety requirements, such as Underwriter Labs (UL) and Standard 2043: “Standards for Fire Test for
Heat and Visible Smoke Release for Direct Products and Their Accessories installed in Air-Handling Spaces”.
• When installed in a plenum, the device must use PoE.
Conduct a site survey to determine the best location for the device. You can either mount the device to a wall or mount it to
the T-bar ceiling, as follows:
Wall-Mounting:
To mount the device to a wall:
1. Place the mounting plate on the wall such that the embossed letter ‘L’ is at the top-center position and the vent-holes
are facing your left hand side.
Figure 2-12 Mounting Plate
2. Fasten the mounting plate by using a pair of plastic anchors and screws provided with the product package.
3. Hold the device in the upright position (with ‘Reload’ on top and the ‘LEDs’ at the bottom), such that the vent-holes
on the device and the vent-holes on the mounting plate rest on each other.
4. Align the two keyholes on the device with the two holders on the mounting plate.
5. Carefully, slide the device towards your right hand side, until the holders on the mounting plate fasten securely onto
the keyholes of the device.
Figure 2-13 Wall Mounting
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Hardware Overview and Installation
Ceiling Mounting:
1. Place the mounting plate on the T-bar ceiling such that the embossed letter ‘L’ is at the top-center position and the
vent-holes are facing your left hand side.
2. Fasten the mounting plate by using a pair of plastic anchors and screws provided with the product package.
3. Hold the device with its rear panel facing the mounting plate, such that the vent-holes on the device and the
vent-holes on the mounting plate rest on each other.
4. Align the two keyholes on the device with the two holders on the mounting plate.
5. Carefully, slide the device towards your right hand side, until the holders on the mounting plate fasten securely onto
the keyholes of the device.
Figure 2-14 Ceiling Mounting
Mounting AP- 9100 to AP-800/AP-8000 mounting plate (Optional)
In case, you are mounting AP-9100 to an already installed AP-800/AP-8000 Mounting Plate (P/N 67439), then follow the
following steps.
Wall Mounting:
1. Hold the device such that the ‘Reload’ is towards your right hand side and the ‘LEDs’ towards left hand side.
2. Align the two keyholes on the device with the two holders on the mounting plate.
3. Carefully, slide down the device until the holders on the mounting plate fasten securely onto the keyholes of the
device.
Ceiling Mounting:
1. Hold the device such that the rear panel of the device is facing the mounting plate, with ‘Reload’ towards your right
hand side and ‘LEDs’ towards left hand side.
2. Align the two keyholes on the device with the two holders on the mounting plate.
3. Carefully, slide the device backwards until the holders on the mounting plate fasten securely onto the keyholes of the
device.
: Ensure that the mounting plate is fixed in the similar fashion, as described in AP-800/AP-8000 mounting procedures
(See Installation Procedure).
2.4.5.3 Step 3: Power On the Device
To power on the device, plug in the power cord into a power outlet. There is no ON/OFF switch on the device. To disconnect
power:
•
Unplug the power cable from the power socket of the device, if using power adapter.
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Hardware Overview and Installation
•
Unplug the RJ45 connector from the Data & Power Out port on the DC injector, if using the Gigabit Ethernet PoE.
2.4.5.4 Step 4: View LEDs
When the device is powered on, it performs startup diagnostics. When startup is complete, the LEDs show the operational
state of the device. Tabulated below is the behavior of the four LEDs on the device.
LED
Symbol
Behavior
Color
• Glows green when the AP-9100 device is connected to a 1 Gbps link.
• Blinks green when the AP-9100 device traffic is being transmitted or
received on the 1 Gbps link.
Ethernet
LED
• Glows amber when the AP-9100 device is connected to a 100 Mbps
link.
• Blinks amber when the AP-9100 device traffic is being transmitted or
received on the 100 Mbps link.
• Glows yellow when the AP-9100 device is connected to a 10 Mbps link.
• Blinks yellow when the AP-9100 device traffic is being transmitted or
received on the 10 Mbps link.
5 GHz
LED
• Glows green when the AP-9100 device wireless interface 1 is in
operational state.
• Blinks green when the AP-9100 device wireless traffic is being
transmitted or received.
2.4 GHz
LED
• Glows green when the AP-9100 device wireless interface 2 is in
operational state.
• Blinks green when the AP-9100 device wireless traffic is being
transmitted or received.
Power
LED
• Glows green when the AP-9100 device is switched ON.
: When the Reload button is pressed, the Power LED blinks in green.
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Hardware Specifications
This chapter covers the hardware specifications of the following products:
•
ORiNOCO® AP-800 and AP-8000
•
ORiNOCO® AP-8100
•
ORiNOCO® AP-9100
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Hardware Specifications
3.1 ORiNOCO® AP-800 and AP-8000
Category
Specification
Radio Module
Single Radio Access Point (AP-800) / Dual Radio Access Point (AP-8000)
3x3 MIMO per radio. Refer Device Operational Modes.
Wireless Protocol
802.11a/n
802.11a
802.11b/g/n
802.11g
Frequency
5.150 - 5.850 GHz*
2.4 - 2.483 GHz*
* Subject to Individual Country Regulations
Channel bandwidth
20MHz and 40MHz for 802.11n
20MHz for 802.11a/b/g
Modulation
•
MCS0 - MCS15 for 802.11n (6.5 Mbps -300 Mbps)
•
BPSK, QPSK, 16-QAM and 64-QAM for 802.11a and 802.11g (6 Mbps - 54 Mbps)
•
DSSS for 802.11b (1 Mbps -11 Mbps)
Device Interface
Ethernet: Auto-sensing 10/100/1000BASE-T Ethernet
Antenna Connector: 3 RP-SMA connectors for AP-800
6 RP-SMA connectors for AP-8000
LED Indicators
Refer Step 5: View LEDs
Antennas
3 Single-Band (AP-800) / 6 Dual-Band (AP-8000) Omni-Antennas and reverse SMA connector
with 3 dBi gain.
Network Architecture Type
Infrastructure
Transmit Power
Operational
Modes
Transmit Power*
(dBm)
20 MHz
40 MHz
802.11b
19
802.11a/g
17
802.11na/ng
16
14
* Combined Tx Power values
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Hardware Specifications
Receive Sensitivity
11b
11a/g
11n
Data
Rate
(Mbps)
Receive
Sensitivity
(2.4-5Ghz)
Data
Rate
(Mbps)
Receive
Sensitivity
(2.4-5Ghz)
Data
Rate
(MCS*)
Receive
Sensitivity
(2.4-5Ghz)
-94
-96
MCS 0
-90
11
-91
36
-87
MCS 8
-91
48
-83
MCS 10
-83
54
-82
MCS 15
-72
*MCS refers to Modulation Coding Scheme.
Local Configuration
Support
RS-232 Serial port, DB9 Female
Remote Configuration
Support
Telnet and SSH, Web GUI (http) and SSL (https), TFTP
SNMP v1, v2c and v3
SNMP trap and Syslog
PVES (ProximVision ES Network Management Systems)
Message Authentication
802.11i AES message authentication with 128 bit keys
TKIP with 128 bit Michael Message Integrity Check
Intrusion detection
Detect MIC intrusion attacks
Dimensions
(L x W x H)
11.1 x 6.85 x 1.89 in. (282 x 174 x 48 mm)
: These dimensions exclude the antennas.
Weight
AP-800 - 0.7 Kgs (1.54 lbs)
AP-8000 - 0.75 Kgs (1.65 lbs)
Environmental
Operating Temperatures:
0 to 55ºC
5 to 95 percent (non-condensing)
Storage Temperature:
-20º to 75ºC
MTBF
43,800 hrs
Warranty
One year parts/labor
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Hardware Specifications
3.1.1 Antenna Specifications
•
Omni Directional Antenna (Supplied with the Product)
•
Range Extender Antenna (REA) (Not Supplied with the product)
3.1.1.1 Omni Directional Antenna Specifications
Feature
Electrical Specifications
Frequency Range
2400 MHz - 2500 MHz
4900 MHz – 5875 MHz
Peak Gain
2.5 dBi
5 dBi
Average Gain
1.5 dBi
3 dBi
VSWR
2.0 : 1 Max
Polarization
Linear, Vertical
HPBW/Horizontal
360o
360o
HPBW/Vertical
50o
25o
Power Handling
2W (cw)
Impedence
50 Ohms
Connector
RP SMA Plug
Feature
Environmental and Mechanical Specification
Temperature
-10°C to +55°C
Humidity
95% @55°C
Radome color
White
Radome material
ABS, UV resistant
Weight
21 g
Dimensions
19 x 39 x 127 mm
Power Handling
2W (cw)
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Hardware Specifications
Feature
Environmental and Mechanical Specification
Radio Patterns
3.1.1.2 Range Extender Antenna (REA) Specifications
Feature
Electrical Specifications
Frequency Range
2400 MHz - 2500 MHz
4900 MHz – 5875 MHz
Peak Gain
3 dBi
6 dBi
VSWR
2.0 : 1 Max
2.5 : 1 Max
Polarization
Linear, Vertical
HPBW/Horizontal
360o
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360o
34
Hardware Specifications
Feature
Electrical Specifications
HPBW/Vertical
35o - 50o
17o - 27o
Power Handling
2W (cw)
Impedence
50 Ohms
Cable
ULA100-3F, White, 1.5 m
Connector
RP SMA Plug x 3 (Quick Connector)
Lightning Protection
N/A
* Exclusive of cable loss 2.5 dB @ 2.4 GHz and 5 dB @ 5.5 GHz
Feature
Environmental and Mechanical Specification
Temperature
-10°C to +55°C
Humidity
95% @55°C
Radome color
White
Radome material
ABS, UV resistant
Weight
0.2 g
Dimensions
76.6 x 185 mm
Mounting Kit
Desktop Mount and Ceiling mount
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Hardware Specifications
Feature
Environmental and Mechanical Specification
Radio Patterns
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Hardware Specifications
3.2 ORiNOCO® AP-8100
Category
Specification
Power
Requirements
Power Adapter: 12V/1.25A
Power over Ethernet (PoE) (optional): 48V / Any 802.3af compliant Gigabit PoE
Radio Module
Dual Radio Access Point, 2x2 MIMO per radio
Radio1: IEEE 802.11a/n
Radio2: IEEE 802.11b/g/n
Refer Device Operational Modes.
Wireless
Protocol
802.11a/n
802.11a
802.11g
802.11b/g/n
Frequency
5.150 - 5.850 GHz*
2.4 - 2.483 GHz
* Subject to Individual Country Regulations
Channel
bandwidth
20MHz and 40MHz for 802.11n
20MHz for 802.11a/b/g
Modulation
•
BPSK, QPSK, 16-QAM and 64-QAM:
– With data rates of 6.5 Mbps -300 Mbps for 802.11n
– With data rates of 6 Mbps - 54 Mbps for 802.11a and 802.11g
•
DSSS, CCK: With data rates of 1 Mbps -11 Mbps for 802.11b
Device Interface
Ethernet: Auto-sensing 10/100/1000BASE-T Ethernet
LED Indicators
Refer Step 4: View LEDs
Antennas
4 Modular High Efficiency built-in PIFA Antennas with a peak gain of:
– 3dBi for 2.4 GHz frequency.
– 4dBi for 5 GHz frequency.
Network
Architecture
Type
Infrastructure
: The operational mode ‘g/n’ is backward compatible to mode ‘b’.
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Hardware Specifications
Transmit Power
AP-8100
11b
11a/g
11n
Data
Rates
(Mbps)
Transmission
Power*
(dBm)
Data
Rates
(Mbps)
Transmission
Power*
(dBm)
Data Rate
(MCS*)
Transmission
Power*
(dBm)
1 to 11
20
6 to 48
20
MCS (0 to 5)
20
MCS 6
19
MCS 7
17
54
20
* Combined Tx Power values
* MCS refers to Modulation Coding Scheme.
Receive
Sensitivity
AP-8100
11b
11a/g
11n
Data
Rate
(Mbps)
Receive
Sensitivity
(2.4-5Ghz)
Data
Rate
(Mbps)
Receive
Sensitivity
(2.4-5Ghz)
Data
Rate
(MCS*)
-93
-90
11
-90
54
-75
Receive Sensitivity
(2.4/5Ghz)
20 MHz
40 MHz
MCS 0
-87
-86
MCS 7
-70
-66
* MCS refers to Modulation Coding Scheme.
Remote
Configuration
Support
Telnet and SSH, Web GUI (http) and SSL (https), TFTP
SNMP v1, v2c and v3
SNMP trap and Syslog
PVES (ProximVision ES Network Management Systems)
Message
Authentication
802.11i AES message authentication with 128 bit keys
TKIP with 128 bit Michael Message Integrity Check
Intrusion
detection
Detect MIC intrusion attacks
Dimensions
(L x W x H)
6.69 x 6.69 x 1.74 in. (170 x 170 x 44.1 mm)
Weight
0.340 kg (0.75 lbs)
Environmental
Operating Temperatures:
0 to 45ºC
5 to 95 percent (non-condensing)
Storage Temperature:
- 40º to 70ºC
MTBF
>100,000 hrs
Warranty
One year parts/labor
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Hardware Specifications
3.2.1 Antenna Specifications
Feature
Specification
Frequency Range
2.4 GHz - 2.5 GHz
5.1 GHz – 5.825 GHz
Peak Gain
3.0 dBi
4.0 dBi
VSWR
2.0 : 1
2.0 : 1
Isolation (db)
> 20
> 15
Impedence
50 Ohms
Max.Power
1 Watts
Weight
11 g
Connector
IPEX
Cable Length (mm)
TBD
Dimension (mm)
90.4 x 86 x 10
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Hardware Specifications
AP-8100
Feature
Radio Patterns
Radio - 1(5 GHz)
Specification
Port-1
Port-2
Radio Patterns
Radio - 2(2.4 GHz)
Port-1
Port-2
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Hardware Specifications
3.3 ORiNOCO® AP-9100
Category
Specification
Power
Requirements
Power Adapter: 12V/1.25A
Power over Ethernet (PoE) (optional): 48V / Any 802.3af compliant Gigabit PoE
Radio Module
Dual Radio Access Point, 3x3 MIMO per radio
Radio1: IEEE 802.11a/n/ac (5 GHz)
Radio2: IEEE 802.11b/g/n(2.4 GHz)
Refer Device Operational Modes.
Wireless Protocol
802.11b/g/n
802.11ac
Frequency
5.150 GHz – 5.850 GHz
2.400 GHz – 2.484 GHz
* Subject to Individual Country Regulations
Channel
bandwidth
20MHz and 40MHz for 802.11b/g/n
20MHz, 40MHz and 80 MHz for 802.11ac
Modulation
•
BPSK, QPSK, 16-QAM, 64-QAM and 256-QAM
– With data rates up to 450 Mbps for 802.11b/g/n (3x3 MIMO)
– With data rates up to 1300 Mbps for 802.11a/n/ac (3x3 MIMO)
– With data rates up to 866.7 Mbps for 802.11ac (2x2 MIMO)
Device Interface
Ethernet: Auto-sensing 10/100/1000BASE-T Ethernet
LED Indicators
Refer Step 4: View LEDs
Antennas
6 Modular High Efficiency built-in PIFA Antennas with a peak gain of:
– 4.46dBi for (2.400 to 2.484) GHz frequency.
– 5.0dBi for (5.150 to 5.850) GHz frequency.
Network
Architecture Type
Infrastructure
: The operational mode ‘g/n’ is backward compatible to mode ‘b’.
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Hardware Specifications
Receive
Sensitivity
Rx Sensitivity Values for Wireless Interface Radio1 & Wireless Interface Radio2:
AP-9100
(Wireless Interface Radio1)
11ac
11n
Receiver Sensitivity
(dBm)
Data
Rate
(MCS*)
11a
Receiver Sensitivity
(dBm)
Data
Rate
(Mbps)
Receiver
Sensitivity
(dBm)
HT20
(at 5 GHz)
HT40
(at 5 GHz)
VHT80
(at 5 GHz)
HT20
(at 5 GHz)
HT40
(at 5 GHz)
MCS 0
-92
-90
-87
-92
-91
-92
MCS 9
--
-63
-60
--
--
54
-75
MCS 8
-67
--
--
-92
-91
AP-9100
(Wireless Interface Radio2)
11b
Data
Rates
(Mbps)
11g
Receiver
Sensitivity
(dBm)
Data
Rates
(Mbps)
11n
Receiver
Sensitivity
(dBm)
-95
-90
11
-90
54
-76
Data
Rate
(MCS*)
Receiver Sensitivity
(dBm)
HT20
(at 2.4 GHz)
HT40
(at 2.4 GHz)
MCS
0/8/16
-91
-88
MCS
7/15/23
-73
-72
* MCS refers to Modulation Coding Scheme.
* HT refers to High Throughput.
* VHT refers to Very High Throughput
Remote
Configuration
Support
Telnet and SSH, Web GUI (http) and SSL (https), TFTP
SNMP v1, v2c and v3
SNMP trap and Syslog
PVNMS v1.3.2
Message
Authentication
802.11i AES message authentication with 128 bit keys
TKIP with 128 bit Michael Message Integrity Check
Intrusion
detection
Detect MIC intrusion attacks
Dimensions
(L x W x H)
6.69 x 6.69 x 1.74 in. (170 x 170 x 44.1 mm)
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Hardware Specifications
Weight
0.400 kg (0.88 lbs)
Environmental
Operating Temperatures:
0 to 40ºC (32ºF to 104ºF)
Storage Temperature:
- 20º to 60ºC (-4ºF to 140ºF)
Humidity
(non-condensing)
5% ~ 90% typical
MTBF
>500,000 hrs
Power
Consumption
< 12.9 watts
Warranty
One year parts/labor
3.3.1 Antenna Specifications
Feature
Specification
Frequency Range
2.400 GHz - 2.484 GHz
5.150 GHz – 5.850 GHz
Peak Gain
4.46 dBi
5.0 dBi
VSWR
2.0 : 1
2.0 : 1
Isolation (db)
> 25
Impedence
48 Ohms
Max.Power
2 Watts
Weight
10 g
Connector
IPEX
Cable Length (mm)
100~180
Dimension (mm)
90 x 90 x 10
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Hardware Specifications
AP-9100
Feature
Radio Patterns
Radio - 1(2.45 GHz)
Specification
Antenna-1
Antenna-2
Antenna-3
Radio Patterns
Radio - 2(5.55 GHz)
Antenna-4
Antenna-5
Antenna-6
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Hardware Specifications
3.3.2 IEEE Spectral Mask Specifications:
Wireless Interface Radio1& Radio2 of the AP-9100 device comply with the IEEE Spectral Mask Specifications.
Wireless Interface Radio1
Wireless Interface Radio2
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A
Glossary and Abbreviations
Glossary
Access point
A wireless network transceiver or “base station” hub, often used to
connect a local area network to one or more wireless devices. An access
point (also called AP) can provide a communication link to a wired local
area network also.
Advanced Encryption Standard (AES)
It is a symmetric-key encryption standard, containing three block ciphers
AES-128, AES-192, AES-256. Each of these ciphers has a 128-bit block
size, with key sizes of 128, 192 and 256 bits, respectively.
Dual-Band
Dual-band refers to a device's ability to function on two different
frequency bands.
HTTP/HTTPS
Hypertext Transfer Protocol (HTTP) is the protocol to transport Web pages.
When you access the Internet with your browser, the HTTP protocol is
used for data transport (http://www.Tsunamiwireless.com). When you
access the unit by using the Web Interface, HTTP is used to transport the
information. HTTPS is the Secure Hypertext Transfer Protocol.
Management Information Base (MIB)
A Management Information Base (MIB) is a formal description of a set of
network objects that can be managed with the Simple Network
Management Protocol (SNMP). A MIB can be loaded by a management
application so that it knows the unit specific objects.
Orthogonal Frequency Division
Multiplexing (OFDM)
OFDM is a frequency-division multiplexing (FDM) scheme, a method of
encoding digital data on multiple carrier frequencies. A large number of
closely spaced orthogonal sub-carrier signals are used to carry data. The
data is divided into several parallel data streams/channels, one for each
sub-carrier, maintaining total data rates similar to conventional
single-carrier modulation schemes in the same bandwidth.
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Glossary and Abbreviations
ScanTool
Proxim’s ScanTool is a software utility that runs on Microsoft Windows
machine. By using ScanTool, you can
•
Scan devices (Proxim devices only) available on the network
•
Obtain device’s IP address
•
Modify device’s IP Configuration parameters (IP Address, Address
Type, Gateway and so on)
•
Launch the Web interface
•
Switch between the network adapters, if there are multiple network
adapters in the Personal Computer
Simple Network Management
Protocol (SNMP)
A protocol used for the communication between a network management
application and the devices it is managing. The network management
application is called the SNMP manager and the devices it manages will
have SNMP agents. Not only the unit but also almost every network device
contains a SNMP agent. The manageable objects of a device are arranged
in a Management Information Base, also called MIB. The Simple Network
Management Protocol (SNMP) allows managers and agents to
communicate for accessing these objects.
Single-Band
Single-band refers to a device's ability to function only on one frequency
band.
TCP / IP
The TCP/IP internet-suite protocol describes a set of general design
guidelines and implementations of specific networking protocols to
enable computers to communicate over a network. TCP/IP provides
end-to-end connectivity specifying how data should be formatted,
addressed, transmitted, routed and received at the destination.
Telnet
Telnet is a network protocol used on the Internet or local area networks to
access the command-line interface, on a remote host. Most network
equipment and operating systems with a TCP/IP stack support a Telnet
service for remote configuration.
Trivial File Transfer Protocol (TFTP)
Trivial File Transfer Protocol (TFTP) is a lightweight protocol for transferring
files that is like a simple form of File Transfer Protocol (FTP). A TFTP client is
implemented on the unit. By using the upload and download commands,
the unit can copy a file to or from a TFTP server.
VLAN
The Virtual Local Area Network (VLAN) feature helps in logical grouping of
network host on different physical LAN segments, which can
communicate with each other as if they are all on the same physical LAN
segment.
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Glossary and Abbreviations
WPA
Wi-Fi Protected Access is a security standard based on IEEE 802.11i
specification, that provides a high level of wireless network security. It
uses data encryption through the Temporal Key Integrity Protocol (TKIP).
TKIP scrambles the keys and ensures that the keys are not tampered with.
User authentication is performed through the Extensible Authentication
Protocol (EAP), to ensure that only authorized network users can access
the network.
Abbreviations
AP
Access Point
AES
Advanced Encryption Standard
CLI
Command Line Interface
FCC
Federal Communications Commission
Gbps
Gigabit Per Second
GPL
General Public License
HTTP
HyperText Transfer Protocol
HTTPS
HyperText Transfer Protocol Secure
IEEE
Institute of Electrical and Electronics Engineers
IP
Internet Protocol
IC
Industry Canada
LAN
Local Area Network
LED
Light Emitting Diode
LGPL
Lesser General Public License
MAN
Metropolitan Area Networks
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Glossary and Abbreviations
Mbps
Megabits Per Second
MIMO
Multiple-input and multiple-output
MCS
Modulation Coding Scheme
OFDM
Orthogonal Frequency Division Multiplexing
PoE
Power Over Ethernet
PIFA
Planar Inverted ‘F’ Antenna
SKU
Stock Keeping Unit
SNMP
Simple Network Management Protocol
SNTP
Simple Network Time Protocol
TCP
Transmission Control Protocol
TFTP
Trivial File Transfer Protocol
TKIP
Temporal Key Integrity Protocol
USM
User Security Model
WLAN
Wireless Local Area Networks
WPA
Wi-Fi Protected Access
ORiNOCO ® 802.11n & 802.11ac Access Points - Hardware Installation Guide
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Statement of Warranty
Warranty Coverage
Proxim Wireless Corporation warrants that its products are manufactured solely from new parts, conform substantially to
specifications, and will be free of defects in material and workmanship for a Warranty Period of 1 year from the date of
purchase.
Repair or Replacement
When Proxim determines that a returned product does not meet the warranted criteria during the warranty period, Proxim at
its option, will either: (a) repair the defective product; (b) replace the defective product with a new or refurbished product
that is at least equivalent to the original; or (c) refund the price paid for the defective product. Generally, products are
repaired or replaced within thirty (30) business days of receipt of the product at a Proxim Logistical/Repair Center. The
warranty period for repaired or replacement products is ninety (90) days or the remainder of the original warranty period,
whichever is longer. These three alternatives constitute the customer’s sole and exclusive remedy and Proxim’s sole and
exclusive liability under warranty provisions.
Limitations of Warranty
Proxim’s warranties do not apply to any product (hardware or software) which has (a) been subjected to abuse, misuse,
neglect, accident, or mishandling, (b) been opened, repaired, modified, or altered by anyone other than Proxim, (c) been used
for or subjected to applications, environments, or physical or electrical stress or conditions other than as intended and
recommended by Proxim, (d) been improperly stored, transported, installed, or used, or (e) had its serial number or other
identification markings altered or removed.
Buyers can contact Proxim Wireless Customer Service Center either by telephone or via web. Support and repair of products
that are out of warranty will be subject to a fee. Contact information is shown below. Additional support information can be
found at Proxim Wireless’s web site at http://support.proxim.com.
Contact technical support via telephone as follows:
USA and Canada Customers
•
Phone: +1-408-383-7700; +1-866-674-6626
•
Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)
International Customers
•
Phone: +1-408-383-7700; 0800-916475 (France); 8-800-100-9485 (Russia)
•
Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)
General Procedures
When contacting the Customer Service for support, Buyer should be prepared to provide the product description and serial
number and a description of the problem. The serial number should be on the product.
In the event the Customer Service Center determines that the problem can be corrected with a software update, Buyer might
be instructed to download the update from Proxim Wireless’s web site or, if that’s not possible, the update will be sent to
Buyer. In the event the Customer Service Center instructs Buyer to return the product to Proxim Wireless for repair or
replacement, the Customer Service Center will provide Buyer a Return Material Authorization (“RMA”) number and shipping
instructions. Buyer must return the defective product to Proxim Wireless, properly packaged to prevent damage, shipping
prepaid, with the RMA number prominently displayed on the outside of the container.
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Statement of Warranty
Calls to the Customer Service Center for reasons other than product failure will not be accepted unless Buyer has purchased a
Proxim Wireless Service Contract or the call is made within the warranty period. After the warranty period, Technical Support
is fee based (detailed in Technical Services and Support).
If Proxim Wireless reasonably determines that a returned product is not defective or is not covered by the terms of this
Warranty, Buyer shall be charged a service charge and return shipping charges.
Other Information
Search Knowledgebase
Proxim Wireless stores all resolved problems in a solution database at the following URL: http://support.proxim.com.
Ask a Question or Open an Issue
Submit a question or open an issue to Proxim Wireless technical support staff at the following URL:
http://support.proxim.com/cgi-bin/proxim.cfg/php/enduser/ask.php.
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Technical Services and Support
Obtaining Technical Service and Support
If you are having trouble using the Proxim product, please read this guide and the additional documentation provided with
your product. If you require additional support to resolve your issue, please be ready to provide the following information
before you contact Proxim’s Technical Services team:
•
Product information
– Part number and serial number of the suspected faulty device
•
Trouble/error information
– Trouble/symptom being experienced
– Activities completed to confirm fault
– Network information (What kind of network are you using?)
– Circumstances that preceded or led up to the error
– Message or alarms viewed
– Steps taken to reproduce the problem
•
ServPak information (if a Servpak customer):
– ServPak account number
•
Registration information
– If the product is not registered, date and location where you purchased the product
: Technical Support is free for the warranty period from the date of purchase.
Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at http://my.proxim.com.
On the Proxim eService Web Site, you can access the following services:
•
Product Download Page: Provides quick links to product firmware, software, and documentation downloads.
•
Proxim TV Links: A link to helpful video tutorials.
•
Knowledgebase: A solution database of all the resolved problems. You can search by product, category, keywords,
or phrases.
•
Live Chat: Chat with a support technician on-line or request to call back at a later time.
•
Create a Support Request: Create a support request with our technical support staff who will reply to you by email.
•
Case Management: Login to check the status of your support cases, update your personal profile, or access
restricted information and features.
•
Provide Feedback: Submit a suggestion, complaint, or other feedback about the support site and our products.
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Technical Services and Support
Telephone Support
Contact technical support via telephone as follows:
•
USA and Canada Customers
— Phone: +1-408-383-7700; +1-866-674-6626
— Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)
•
International Customers
— Phone: +1-408-383-7700; 0800-916475 (France); 8-800-100-9485 (Russia)
— Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)
ServPak Support
To provide even greater investment protection, Proxim Wireless offers a cost-effective support program called ServPak.
ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to meet
your specific needs. Whether your requirement is round the clock technical support or advance replacement service, we are
confident that the level of support provided in every service in our portfolio will exceed your expectations.
All ServPak service bundles are sold as service contracts that provide coverage for specific products from 1 to 3 years. Servpak
bundles are considered an upgrade to the standard product warranty and not an extension.
Priority Advanced
Replacement
(Next business day/
International priority
shipment service)
Priority Comprehensive
Advance Replacement
(Next business day/
International priority
shipment service)
8x7 Advanced Technical
Support
24x7 Advanced Technical
Support
24x7 Advanced Technical
Support
Software Maintenance
PVES & PV NMS
Support
PVES & PV NMS
Support
24x7 Basic Technical
Support
Basic Advanced
Replacement
(Two business days/
International economy
shipment service)
Access to Knowledge
Base
Post-Installation
Optimization
50% discount on Onsite
Technical Support and
Services
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Technical Services and Support
Additional Information on ServPak Options
Advanced Replacement of Hardware
In the event of a hardware failure, our guaranteed turnaround time for return to factory repair is 30 days or less. Customers
who purchase this service are guaranteed replacement of refurbished or new hardware to be shipped out within one or two
business days, as applicable. Options are available for shipment services depending on the customer’s support needs.
Hardware is shipped on business days, Monday – Friday excluding Holidays, 8:00 AM – 3:30 PM Eastern Time.
Comprehensive Advanced Replacement of Hardware
In addition to ServPak Prime options, in the event of a hardware failure, Proxim will repair or replace the failed product for any
reason, other than vandalism.
7x24x365 Availability
Unlimited, direct access to technical support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays.
8x5 Availability
Unlimited, direct access to world-class technical support engineers 8 hours a day, 5 days a week, Monday through Friday from
8:00AM - 5:00PM Pacific Standard Time.
Basic Technical Support
Customers who purchase this service can be rest assured that their call will be answered by Proxim’s Tier 1 technical support
and a case opened immediately to document the problem and provide initial troubleshooting to identify the solution and
resolve the incident in a timely manner.
Advanced Technical Support
In addition to Proxim’s world-class Tier 1 technical support, customers will be able to have their more complex issues escalated
to our world-class Tier 3 technical support engineers. Our Tier 3 engineers will review specific configurations to troubleshoot
intricate issues and will also provide helpful insights regarding Proxim’s products and various tips from decades of collective
experience in the wireless industry.
Software Maintenance
It's important to maintain and enhance security and performance of wireless equipment and Proxim makes this easy by
providing a Software Maintenance program that enables customers to access new feature and functionality rich software
upgrades and updates. Customers will also have full access to Proxim's vast Knowledgebase of technical bulletins, white
papers and troubleshooting documents.
Post-Installation Optimization
You can consult with our technical support engineers to enhance performance and efficiency of your network.
Post-installation optimization services include:
•
Review frequencies to select best possible channel
•
Review Modulation, Channel Bandwidth, MIMO, and WORP settings to optimize throughput and link quality
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Technical Services and Support
•
Review Satellite Density & TPC/ATPC settings
•
Assistance with Bandwidth controls
•
Assistance with QoS, RADIUS, and VLAN settings on Proxim equipment
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or for
questions
on
any
of
the
available
ServPak
support
options,
please
visit
our
website
at
http://www.proxim.com/support/servpak, call Proxim Support (For telephone numbers, see Telephone Support) or send an
email to servpak@proxim.com.
Technical Support Policy
Technical Support for Current Products during Warranty Period
All Customers are entitled to free technical support for the Proxim products they purchase from Proxim’s authorized resellers
or distributors. Technical Support is defined as communication via the Proxim Support website (http://my.proxim.com) and/or
via telephone. This technical support will be provided for free for the entire time the product is covered by a Proxim warranty.
The term of Proxim’s warranty is determined according to the agreement under which the product was sold and generally
varies from 3 months to 2 years depending on the product. If a Customer disagrees with Proxim’s determination of warranty
duration, a request for review supported by a copy of all product purchase documentation may be submitted.
Technical Support for Current Products after Warranty Period
After the warranty period, technical support on products then being sold by Proxim will be based upon one of the following
three options Customers can choose:
•
Customers can choose to purchase one of Proxim’s ServPak extended warranty and enhanced support packages for
the product
•
Customers can choose to purchase one-time per-incident technical support for the product for a fee
•
Customers can choose to call the reseller or distributor who sold them the product for technical support
Tech Support on Discontinued Products
For EOL (End of Life) products no longer being sold by Proxim the following support options may be available, depending on
the product:
•
Fee based per-incident technical support on a per hour basis. This fee is in addition to any subsequent fees that may
be charged to repair the product. Please contact Proxim Customer Service for current product support and repair
pricing and availability.
•
Additional support options may be available from the reseller or distributor from whom the product was purchased.
Support for discontinued products is provided on a “best effort” basis and is subject to the availability of necessary
components, equipment, and other technical resources.
Note that Proxim is unable to support or warrant any equipment that has been modified, whether this modification is
physical, or if third-party software codes have been loaded onto the product.
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FCC Safety & Regulatory Information
FCC Safety Information
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC (Federal Communications Commission) Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not
possible.
NOTE
THE GRANTEE IS NOT RESPONSIBLE FOR ANY CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY
THE PARTY RESPONSIBLE FOR COMPLIANCE. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO
OPERATE THE EQUIPMENT.
: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance of 30cm between the radiator & your body.
IC Safety Information
This device complies with IC (Industry Canada) licence-exempt RSS standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
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FCC Safety & Regulatory Information
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur
de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
• The device could automatically discontinue transmission in case of absence of information to transmit, or operational
failure. Note that this is not intended to prohibit transmission of control or signalling information or the use of repetitive
codes where required by the technology.
• The device for the band 5150-5250 MHz is only for indoor usage to reduce potential for harmful interference to co-channel
mobile satellite systems.
• The maximum antenna gain permitted (for devices in the 5250-5350 MHz and 5470-5725 MHz bands) to comply with the
e.i.r.p. limit; and the maximum antenna gain permitted (for devices in the 5725-5825 MHz band) to comply with the e.i.r.p.
limits specified for point-to-point and non point-to-point operation as appropriate, as stated in RSS-210 Annex 9 A9.2(3).
• Users should also be cautioned to take note that high power radars are allocated as primary users (meaning they have
priority) of 5250-5350 MHz and 5650-5850 MHz and these radars could cause interference and/or damage to LE-LAN
devices.
NOTE
THE GRANTEE IS NOT RESPONSIBLE FOR ANY CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY
THE PARTY RESPONSIBLE FOR COMPLIANCE. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO
OPERATE THE EQUIPMENT.
IC Radiation Exposure Statement:
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance of 30 cm between the radiator and
our body.
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