Quanta Computer 1200015318 Notebook Computer with Built-In Wireless LAN User Manual Solo1200

Quanta Computer Inc Notebook Computer with Built-In Wireless LAN Solo1200

Contents

User Masnual section 2

125Adjusting the screen and desktop settingswww.gateway.com3Click the Settings tab.4Select a setting from the Colors list. For most purposes, the color depth should be 32-bit True Color.5If you want to save your changes, click OK. Windows tells you it will apply your changes when you click OK again.6Click OK.Solo1200.book Page 125 Friday, May 25, 2001 10:48 AM
126Chapter 10: Customizing Your Notebookwww.gateway.comAdjusting the screen areaYou can change the screen area to a size you prefer. For example, you can increase the screen area to fit more icons on your desktop, or you can decrease the screen area to make reading and identifying objects on the display easier. The larger the screen area, the smaller individual components of the screen, such as icons and menu bars, appear.To change the screen area:1Click Start, then select Settings, then Control Panel. The Control Panel window opens.2Click/Double-click the Display icon. The Display Properties window opens.3Click the Settings tab.4Drag the Screen area slider to the size you prefer.HelpSpot For more information on adjusting the screen area, double-click the HelpSpot icon on your desktop.Solo1200.book Page 126 Friday, May 25, 2001 10:48 AM
127Adjusting the screen and desktop settingswww.gateway.com5If you want to save your changes, click OK. Windows tells you it will apply your changes when you click OK again.6Click OK.Applying a color schemeA color scheme is a set of colors that you can apply to your Windows environment. For example, you can change the appearance of such things as the desktop, windows, and dialog boxes. You can select an existing scheme or create your own.To select a color scheme:1Click Start, then select Settings, then Control Panel. The Control Panel window opens.2Click/Double-click the Display icon. The Display Properties window opens.HelpSpot For more information on applying a color scheme, double-click the HelpSpot icon on your desktop.Solo1200.book Page 127 Friday, May 25, 2001 10:48 AM
128Chapter 10: Customizing Your Notebookwww.gateway.com3Click the Appearance tab. If you want to apply one of Windows’ color schemes, go to Step 6.4If you want to create a new scheme, select various items from the Item list and change their settings.5Click Save As, type a name for the new scheme, then click OK.6Select a color scheme from the Scheme list. An example of the scheme appears in the window above the list.7Click OK.Solo1200.book Page 128 Friday, May 25, 2001 10:48 AM
129Adjusting the screen and desktop settingswww.gateway.comChanging the desktop backgroundThe Windows desktop background can be changed to either a picture or HTML document. Windows provides several background pictures. You can also use pictures or HTML documents that you have created or retrieved from other sources.To change the desktop background:1Click Start, then select Settings, then Control Panel. The Control Panel window opens.2Click/Double-click the Display icon. The Display Properties dialog box opens.Important If Active Desktop is turned on and you have chosen to display Web content, the standard desktop background will be partially or completely hidden, so you may not be able to see changes you have made in the background. For more information about Active Desktop, see HelpSpot.HelpSpot For more information on changing the desktop background, double-click the HelpSpot icon on your desktop.Solo1200.book Page 129 Friday, May 25, 2001 10:48 AM
130Chapter 10: Customizing Your Notebookwww.gateway.com3Click the Background tab.4Select a background picture from the Select a background picture or HTML document as Wallpaper list.- OR -Select a background picture from another location by clicking Browse.5If you want the picture you chose to cover the entire screen, select Tile from the Picture Display list.6If the picture you chose does not cover the entire screen and you did not choose to tile the image in Step 5, you can change the solid color behind the picture by clicking Pattern, selecting a pattern from the Pattern list, then clicking OK.7Click OK.Solo1200.book Page 130 Friday, May 25, 2001 10:48 AM
131Adjusting the screen and desktop settingswww.gateway.comSelecting a screen saverYou can use a screen saver to keep others from viewing your screen while you are away from your computer. Windows supplies a variety of screen savers that you can choose from, and many more are available from the Internet and as commercial products.To select a screen saver:1Click Start, then select Settings, then Control Panel. The Control Panel window opens.2Click/Double-click the Display icon. The Display Properties dialog box opens.HelpSpot For more information on changing the screen saver, double-click the HelpSpot icon on your desktop.Solo1200.book Page 131 Friday, May 25, 2001 10:48 AM
132Chapter 10: Customizing Your Notebookwww.gateway.com3Click the Screen Saver tab.4Select a screen saver from the Screen Saver list. Windows previews the screen saver.5If you want to customize the screen saver, click Settings and then make your changes. If the Settings button is not available, you cannot customize the screen saver you selected.6If you want to password protect your screen saver, select the Password protected checkbox, click Change, type your password, confirm it, then click OK.7If you want to change the time before the screen saver is activated, click the up or down arrows next to the Wait box.8Click OK.Solo1200.book Page 132 Friday, May 25, 2001 10:48 AM
133Changing the touchpad settingswww.gateway.comChanging the touchpad settingsYou can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other touchpad settings.To change your touchpad settings:1Click Start, then select Settings, then Control Panel. The Control Panel window opens. If you do not see the Mouse icon, click view all Control Panel options.2Double-click the Mouse icon. The Mouse Properties dialog box opens.HelpSpot For more information on changing the touchpad settings, double-click the HelpSpot icon on your desktop.Solo1200.book Page 133 Friday, May 25, 2001 10:48 AM
134Chapter 10: Customizing Your Notebookwww.gateway.com3Click one of the tabs to change your touchpad settings:■Buttons lets you change the button configuration and the double-click speed.■Pointers lets you customize the appearance of your cursor and pointer.■Motion lets you set your pointer speed and pointer trails.■Orientation lets you change the direction the pointer moves on the screen.■Tapping lets you set the tapping speed.■Gestures lets you assign a function to tapping specific zones on the touchpad.■Others lets you select a sound associated with using the Touchpad.For more information on the touchpad settings, click Help.4Click OK to save changes.Solo1200.book Page 134 Friday, May 25, 2001 10:48 AM
135Programming the multi-function buttonswww.gateway.comProgramming the multi-function buttonsThe Multi-function Keyboard Utility lets you change the actions of some of the multi-function buttons.To program the multi-function buttons:1Click Start, then select Settings, then Control Panel. The Control Panel window opens. If you do not see the Multi-function Keyboard icon, click view all Control Panel options.2Double-click the Multi-function Keyboard icon. The Gateway Multi-function Keyboard utility window opens.3Click the tab corresponding to the multi-function button to make changes to its function, then click OK. To see which button each tab corresponds to, see “Multi-function buttons” on page 24.HelpSpot For more information on programming the multi-function buttons, double-click the HelpSpot icon on your desktop.Solo1200.book Page 135 Friday, May 25, 2001 10:48 AM
136Chapter 10: Customizing Your Notebookwww.gateway.comAllocating system memoryGraphics memory and system memory share the memory installed in your notebook. By default, the Solo 1200 allocates 8MB of the total memory to graphics. Some software, such as graphic intensive games, may require you to allocate more memory to graphics. You can choose to allocate up to 32MB of the total memory for graphics.To allocate system memory:1Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens.2Click Advanced, then select Shared memory.3Select the graphics memory size you want to allocate, then click OK.4Exit the BIOS Setup utility by clicking Exit, then selecting Save and Exit.5Click OK.Caution Increasing the memory allocated to graphics decreases the system memory. Allocating too much memory to graphics may adversely affect the performance of your notebook.Solo1200.book Page 136 Friday, May 25, 2001 10:48 AM
13711www.gateway.comUpgrading Your NotebookThis chapter provides information about adding hardware devices to your notebook. Topics include:■Adding a PC Card■Replacing memory■Replacing the hard driveSolo1200.book Page 137 Friday, May 25, 2001 10:48 AM
138Chapter 11: Upgrading Your Notebookwww.gateway.comAdding a PC CardYour notebook has a PC Card slot (also known as PCMCIA card slot). This slot accepts Type I, II, and III cards.You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, refer to the PC Card manufacturer’s documentation for further information.To insert a PC Card:■Push the card firmly into the PC Card slot label-side up until the outer edge of the card is flush with the side of the notebook.HelpSpot For more information on adding a PC Card, double-click the HelpSpot icon on your desktop.Solo1200.book Page 138 Friday, May 25, 2001 10:48 AM
139Adding a PC Cardwww.gateway.comTo remove a PC Card:1Release the eject button by pressing the PC Card eject button once.2Eject the PC Card by pressing the eject button again.Solo1200.book Page 139 Friday, May 25, 2001 10:48 AM
140Chapter 11: Upgrading Your Notebookwww.gateway.comPreventing static electricity dischargeThe components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).Before installing memory or replacing the hard drive, follow these guidelines:■Turn off the computer power.■Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the computer.■Touch a bare metal surface on the back of the computer.■Unplug the power cord and modem cable.■Remove the battery pack.Before working with computer components, follow these guidelines:■Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.■Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.■Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.Caution ESD can permanently damage electrostatic discharge sensitive components in the computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem cable before opening the case.Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.Solo1200.book Page 140 Friday, May 25, 2001 10:48 AM
141Installing memorywww.gateway.comInstalling memoryYour portable computer uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any available slot. Use PC100 or PC133 memory modules when upgrading your memory.To add or replace memory modules:1Follow the instructions under “Preventing static electricity discharge” on page 140.2Shut down the notebook, then disconnect the power cord and modem cable.3Turn the notebook over, then remove the main battery. For more information, see “Changing batteries” on page 109.Warning Disconnect the power cord, remove the battery, and disconnect the modem cable before you remove the memory bay cover. Replace the cover before you restore power or reconnect the modem cable.Solo1200.book Page 141 Friday, May 25, 2001 10:48 AM
142Chapter 11: Upgrading Your Notebookwww.gateway.com4Remove the memory bay cover screw.5Remove the memory bay cover.Solo1200.book Page 142 Friday, May 25, 2001 10:48 AM
143Installing memorywww.gateway.com6Gently press outward on the clips at both ends of the memory module until the module tilts upward.7Pull the memory module out of the slot.Solo1200.book Page 143 Friday, May 25, 2001 10:48 AM
144Chapter 11: Upgrading Your Notebookwww.gateway.com8Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so that it can only be inserted in one direction. If the module does not fit, make sure the slot in the module lines up with the tab in the memory bay.9Gently push the module down flat until it clicks in place.10 Replace the memory bay cover, insert the battery, connect the AC adapter, and turn on your notebook.Important Use only PC100 (100 MHz) or PC133 (133 MHz) memory modules.Solo1200.book Page 144 Friday, May 25, 2001 10:48 AM
145Replacing the hard drivewww.gateway.comReplacing the hard driveIf you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive.To replace the hard drive:1Follow the instructions under “Preventing static electricity discharge” on page 140.2Shut down the notebook, then disconnect the AC adapter and modem cables.3Turn the notebook over, then remove the main battery. For more information, see “Changing batteries” on page 109.4Remove the screw that secures the hard drive to the notebook.Warning Disconnect the power cord, remove the battery, and disconnect the modem cable before you remove the hard drive. Replace the hard drive before you restore power or reconnect the modem cable.Solo1200.book Page 145 Friday, May 25, 2001 10:48 AM
146Chapter 11: Upgrading Your Notebookwww.gateway.com5Slide the hard drive kit out.6Lift the hard drive kit up.7Place the new hard drive kit onto the notebook case.8Slide the hard drive kit in.9Replace the screw to secure the hard drive to the notebook.10 Reinstall the battery, connect the AC adapter, and turn on your notebook.Solo1200.book Page 146 Friday, May 25, 2001 10:48 AM
14712www.gateway.comNetworking Your ComputerConnecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers.This chapter contains information about:■Benefits of a home, small office, or home office network■The Gateway Connected Home■Network connection types■Your networking shopping listSolo1200.book Page 147 Friday, May 25, 2001 10:48 AM
148Chapter 12: Networking Your Computerwww.gateway.comUsing a networkA network lets you:■Share a single Internet connection■Share computer drives■Share peripherals■Stream audio and video files■Play multi-player gamesSharing a single Internet connectionA network makes sharing the Internet easy. Each computer or Internet appliance that is connected to the network can share the same modem and telephone line or broadband connection and access the Internet at the same time. This saves on the cost of installing another telephone line for your second computer and paying for a second Internet Service Provider (ISP) account.Sharing drivesWith a network, you can copy files from computer to computer by copying and pasting or dragging and dropping. You will no longer waste your time transferring files by using diskettes. In addition, you can map a drive from a computer on the network to a drive on another computer, and access the file as if it were located on the hard drive of the computer you are using.Important Most ISPs allow multiple users at the same time.If you use America Online as your ISP, you can:■Log onto America Online through one of your screen names and the other computers can access the Internet using an Internet browser.■Upgrade your service to America Online for Home Networks. This service allows more than one of your screen names to be online through your home network at one time.Solo1200.book Page 148 Friday, May 25, 2001 10:48 AM
149Using a networkwww.gateway.comSharing peripheralsEach computer that is connected to the network can share the same peripherals, such as a printer. Select print from the computer you are currently using and your file is automatically printed on your printer no matter where it is located on your network.Streaming audio and video filesWith a network, you can store audio files (such as the popular .MP3 files) and video files on any networked computer, then play them on any of the other computers or devices connected to your network, a process called streaming. Add a digital music player such as the Gateway Connected Music Player, and you can integrate your stereo system into your network as well.Playing multi-player gamesWith a home network, you can play multi-player games. Load a game like Microsoft Midtown Madness 2 on your computers, and in minutes, you and your friends can race in competing cars through the streets of San Francisco.Solo1200.book Page 149 Friday, May 25, 2001 10:48 AM
150Chapter 12: Networking Your Computerwww.gateway.comIntroducing the Gateway Connected HomeThe Gateway Connected Home connects all your computers and other devices so that you can share files, programs, peripherals, and much more from any computer in your house. The picture below shows an example Gateway Connected Home.Solo1200.book Page 150 Friday, May 25, 2001 10:48 AM
151Introducing the Gateway Connected Homewww.gateway.comComponents of a Gateway Connected HomeThe Gateway Connected Home begins with two computers and a connection. From there, you can add computers and devices to fit your specific needs. You can connect:■Any or all of your connected computers to your Internet connection simultaneously.■A Gateway Connected Touchpad to your connected home so that more than one screen name can log onto America Online simultaneously.■Your notebook computer to your connected home so you can share files and print at home.■A Gateway Connected Music Player to your connected home to play audio files, located on any connected computer, anywhere in your home, either through your stereo system or through powered speakers.Solo1200.book Page 151 Friday, May 25, 2001 10:48 AM
152Chapter 12: Networking Your Computerwww.gateway.comSelecting a network connectionOne of the biggest decisions you will need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless connections.Wired connectionsHPNA (Home Phoneline Networking Alliance) and Ethernet are two popular types of wired networks.HPNACreating an HPNA network is as easy as knowing where your telephone jacks and computers are located. HPNA uses your home's standard telephone lines and telephone jacks instead of special cabling to connect computers. You can use your networked computers at the same time as you connect to your ISP, send a fax, or talk on your telephone. For the best performance, your computers or Internet appliances should have HPNA 2.0 network cards or jacks for connecting to your network.Ethernet or Fast EthernetEthernet is a type of connection commonly used in offices around the world. This type of connection can also be used to build small computer networks in the home. Ethernet is available at two different speeds: standard Ethernet, which runs at the same speed as HPNA 2.0, and Fast Ethernet, which runs up to ten times faster. To create an Ethernet network, you or your electrician must install special cables in your home or office. Your computers or Internet appliances must have Ethernet cards or jacks for connecting to a 10 or 10/100 Ethernet switch or hub. If you are connecting just two computers, you can eliminate the switch or hub and use a special crossover cable.Important If you have more than one telephone line in your home or office, make sure that all the computers in your network are connected to jacks that share the same telephone number.Important Check local code requirements before installing Ethernet cable or other wiring in your home or office. Your municipality may require you to obtain a permit and hire a licensed installer.Solo1200.book Page 152 Friday, May 25, 2001 10:48 AM
153Selecting a network connectionwww.gateway.comBroadband Internet connectionsYou can use your computer’s Ethernet or USB jack for more than just networking. Many broadband Internet connections, such as cable modems and DSL modems, connect to your computer’s Ethernet or USB jack. Typically, if one computer is connected to the Internet, other networked computers also access the Internet through the shared Internet connection. A broadband, versus dial-up, connection adds speed and an “always on” connection to your home network.Wireless connectionsInstead of connecting your computers with wires, you can consider two types of wireless networks.Wireless EthernetA wireless Ethernet network (also known as IEEE 802.11b or WiFi) exceeds the speed of either HPNA 2.0 or standard Ethernet. In addition, this type of network allows you the freedom to move about your home or office with your computer. For example, you can take your notebook computer from your home office to your patio without having a telephone or Ethernet jack available. Although you save on the cost of wiring, the higher cost of wireless Ethernet equipment may result in a wireless network costing more than a wired one.Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11b (also known as wireless Ethernet or Wifi) and Bluetooth communication devices are examples of devices that provide wireless communication.Important If your system came equipped with an internal radio frequency wireless device, see “Safety, Regulatory, and Legal Information” on page 215 for general wireless regulatory and safety guidelines. To find out if your system has an internal wireless device, check the label (see “Identifying your model” on page 8.Solo1200.book Page 153 Friday, May 25, 2001 10:48 AM
154Chapter 12: Networking Your Computerwww.gateway.comBluetoothBluetooth is a short-range wireless method for creating a network. Like wireless Ethernet, Bluetooth allows your computer to send and receive data without wiring. However, unlike the wireless Ethernet, the range and speed of the Bluetooth connection are greatly reduced. Bluetooth is an ideal method for connecting a notebook computer, PDA, pager, cellular telephone, and printer that are all in close proximity.Assessing your connection needsTo select the type of network that will work best for you, consider how you will use your network.HPNAAn HPNA network is appropriate if:■Your home, small office, or home office has a telephone jack with the same telephone number in each room that has a device you want to connect■You have several Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet■Your notebook computer has one of the following:■An HPNA jack for connecting to a telephone jack■A USB port to connect to an HPNA adapter■Cost savings is more important than network speed■Your connection speed needs are less than 10000 Kbps (see “Comparing data transfer speed” on page 157)EthernetAn Ethernet or Fast Ethernet network is appropriate if:■You are building a new home, or your existing home already has Ethernet cable installed in each room that has a device you want to connect■You are creating a network in an office or business■Network speed is more important than cost savingsSolo1200.book Page 154 Friday, May 25, 2001 10:48 AM
155Selecting a network connectionwww.gateway.com■You have a combination of Windows-based computers and non-Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet■Your notebook computer has an Ethernet jack for connecting to the networkSolo1200.book Page 155 Friday, May 25, 2001 10:48 AM
156Chapter 12: Networking Your Computerwww.gateway.comWireless Ethernet (IEEE 802.11b, WiFi)A wireless Ethernet network is appropriate if:■You are looking for an alternative to using your telephone line or installing cable for connectivity■Network speed and the ability to move about with your computer are more important than cost savings■You have several Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet■Your notebook computer has wireless Ethernet (IEEE 802.11b) for networking■Your connection speed needs are less than 11000 Kbps (see “Comparing data transfer speed” on page 157)BluetoothA Bluetooth network is appropriate if:■You are looking for an alternative to using your telephone line or installing cable for connectivity■Your PDA, pager, cellular telephone, or printer has Bluetooth for networking■Your connection needs are less than 1000 Kbps (see “Comparing data transfer speed” on page 157)Solo1200.book Page 156 Friday, May 25, 2001 10:48 AM
157Selecting a network connectionwww.gateway.comComparing data transfer speedWhen deciding between connection types, compare the different data transfer speeds provided by each to the programs you plan to run on your network. The following table shows types of programs that you may run in your home or small office and the connection speed each requires.The following table shows the Gateway-supported network type and the maximum speed of each.Type of Program Speed RequiredVoice over IP (VoIP) 5-20 KbpsMultiplayer Game 20-80 KbpsDial-up Internet 24-56 KbpsMP3 Audio Streaming 80-200 KbpsPrinter Sharing 80-200 KbpsBroadband Internet 100-1000 KbpsFile Sharing 300-40000 KbpsMPEG Video Streaming 4000-8000 KbpsConnection Type Rated Maximum SpeedBluetooth Wireless 1000 KbpsHPNA 2.0 Wired 10000 KbpsEthernet Wired 10000 KbpsWireless Ethernet (IEEE 802.11b) Wireless 11000 KbpsFast Ethernet Wired 100,000 KbpsSolo1200.book Page 157 Friday, May 25, 2001 10:48 AM
158Chapter 12: Networking Your Computerwww.gateway.comWhen comparing the speed at which your network will need to run to the speed you can get from the connection type, you should consider which programs may run at the same time on your network.For example, you have stored several MP3 audio files on your network. You typically play music on your Gateway Connected Music Player, and at the same time your teenager may play music on another computer. Playing two MP3 audio files simultaneously requires 200 Kbps + 200 Kbps = 400 Kbps. If at the same time you are playing two MP3 audio files, you also print a file to your printer, the speed required increases to 200Kbps+200Kbps+200Kbps=600Kbps).A comparison of the two tables on the previous page shows that HPNA 2.0, Ethernet, and wireless Ethernet can handle most programs on a network. If you anticipate using a combination of programs that regularly exceed 10000 Kbps, you should consider installing Fast Ethernet for your connection.Solo1200.book Page 158 Friday, May 25, 2001 10:48 AM
159Network shopping listwww.gateway.comNetwork shopping listUse the following shopping lists when purchasing equipment for your network.HPNAFor an HPNA network you need:■An HPNA card installed in each desktop computer- OR -An HPNA/V.90 combination card installed in each desktop computer- OR -A USB HPNA adapter attached to each desktop or notebook computer- OR -A HPNA PC card installed in each notebook computer■Telephone cord going from each computer to the closest telephone jackImportant Your Gateway computer may already have a factory installed HPNA/V.90 combination card.All HPNA components should be HPNA 2.0. A mixture of HPNA 1.0 and HPNA 2.0 components will result in your network running at a slower speed.HPNA cardUSB HPNA adapterSolo1200.book Page 159 Friday, May 25, 2001 10:48 AM
160Chapter 12: Networking Your Computerwww.gateway.comEthernetFor an Ethernet network you need:■An Ethernet card installed in each desktop computer- OR -An Ethernet jack on each desktop and notebook computer- OR -An Ethernet PC card installed in each notebook computer■An Ethernet hub or switch with enough ports for each computer and device in the network (hubs are slightly cheaper than switches but may run slower than switches)■Ethernet cable going from each computer to the hub or switchImportant All Ethernet components should be either standard Ethernet (10 Mbps) or Fast Ethernet (100 Mbps). A mixture of Ethernet and Fast Ethernet components will result in your network running at the slower speed.Ethernet card and hubSolo1200.book Page 160 Friday, May 25, 2001 10:48 AM
161Network shopping listwww.gateway.comWireless EthernetFor a wireless Ethernet network you need:■A wireless Ethernet (IEEE 802.11b) PCI card installed in each desktop computer- OR -A wireless Ethernet (IEEE 802.11b) PC card installed in each notebook computer that does not have wireless Ethernet built-in■A wireless Ethernet (IEEE 802.11b) Access Point if you want to connect your wireless Ethernet to the InternetBluetoothFor a Bluetooth network you need:■A Bluetooth PCI card installed in each desktop computer- OR -A Bluetooth PC card installed in each notebook computer that does not have Bluetooth built-in■Devices with Bluetooth, such as PDAs, pagers, cellular telephones, and printersWireless Ethernet PCI cardWireless Ethernet PC cardWireless Ethernet Access PointSolo1200.book Page 161 Friday, May 25, 2001 10:48 AM
162Chapter 12: Networking Your Computerwww.gateway.comFor more informationFor more information about the Gateway Connected Home or networking an office, discuss your particular needs with your Gateway Country Store representative. In addition, several books and Internet sites are dedicated to networking. Refer to these sources for more information about networking your home or office with HPNA, Ethernet, wireless Ethernet, or Bluetooth.Solo1200.book Page 162 Friday, May 25, 2001 10:48 AM
16313www.gateway.comMaintaining Your NotebookThis chapter provides basic information about maintaining your computer hardware and software.Caring for your computerHere are ways to extend the life of your system:■Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.■When transporting your computer, we recommend that you put it in a carrying case.■Keep diskettes, modular drives, and your computer away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives.■Never turn off your computer when the hard drive light is on because data on the hard drive could be lost or corrupted.■Avoid subjecting your computer to extreme temperature changes. The case and LCD panel can become very brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at temperatures that are comfortable for you.■Keep all liquids away from your computer. Almost any liquid can result in extremely expensive repairs that are not covered under your warranty.Solo1200.book Page 163 Friday, May 25, 2001 10:48 AM
164Chapter 13: Maintaining Your Notebookwww.gateway.com■Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms.■Set up a regular maintenance schedule according to the table below to keep your computer running at its best.Maintenance task Immediately after purchase Monthly When needed See...Create an emergency diskette X page 165Check for viruses X X page 167Manage hard drive space X page 169Clean up hard drives X X page 170Scan hard drive for errors X X page 171Defragment hard drive X X page 173Back up files X X page 175Recalibrate the battery X page 177Clean computer case X page 178Clean keyboard X page 179Clean screen X page 179Clean mouse X page 179Solo1200.book Page 164 Friday, May 25, 2001 10:48 AM
165Creating an emergency startup diskettewww.gateway.comCreating an emergency startup disketteAn emergency startup diskette is a diskette that contains critical information that you need to start your computer if Windows fails to start. You should create a startup diskette as soon as you get your computer.To create an emergency startup diskette:1Click Start, then select Settings, then Control Panel. The Control Panel window opens.2Click/Double-click the Add/Remove Programs icon. The Add/Remove Programs Properties dialog box opens.3Click the Startup Disk tab.HelpSpot For more information on creating an emergency startup diskette, double-click the HelpSpot icon on your desktop.Solo1200.book Page 165 Friday, May 25, 2001 10:48 AM
166Chapter 13: Maintaining Your Notebookwww.gateway.com4Click Create Disk. A message tells you to label a new diskette and insert it into the diskette drive.5Place a new, labeled diskette into the diskette drive.6Click OK. Windows copies files to the emergency startup diskette.7When Windows finishes copying files, remove the diskette from the diskette drive.8You should write-protect the diskette, which will prevent the diskette from being erased or infected by viruses, by sliding the tab that is at the top of the diskette to the up position.9Store your emergency startup diskette in a safe place with your other backup software media.Not write-protected Write-protectedSolo1200.book Page 166 Friday, May 25, 2001 10:48 AM
167Protecting your computer from viruseswww.gateway.comProtecting your computer from virusesA virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time, because they are activated on a certain date.Protect your computer from a virus by:■Using your Norton® AntiVirus program to check files and programs that are on diskettes, attached to e-mail messages, or downloaded from the Internet.■Checking all programs for viruses before installing them.■Disabling macros on suspicious Microsoft Word and Excel files. These programs will warn you if a document that you are opening contains a macro that might have a virus.To scan for viruses: 1Click Start, then select Programs, Norton AntiVirus, then Norton AntiVirus. Norton AntiVirus opens.2Click Scan for Viruses.3Select the type of scan you want to make in the Scan area, then click Run Scan Now.HelpSpot For more information on protecting your computer from viruses, double-click the HelpSpot icon on your desktop.Solo1200.book Page 167 Friday, May 25, 2001 10:48 AM
168Chapter 13: Maintaining Your Notebookwww.gateway.comTo remove a virus:1Find and remove the virus immediately using Norton AntiVirus.2Turn off your computer and leave it off for at least 30 seconds.3Turn on the computer and rescan for the virus.You should periodically update your Norton AntiVirus program to protect against the latest viruses.To update Norton AntiVirus:1Click Start, then select Programs, Norton AntiVirus, then LiveUpdate - Norton AntiVirus. The LiveUpdate wizard opens.2Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files.3When the program is done updating, click Finish.Solo1200.book Page 168 Friday, May 25, 2001 10:48 AM
169Managing hard drive spacewww.gateway.comManaging hard drive spaceWindows provides several utilities you can use to manage your hard drive space and keep your hard drive running efficiently.Checking hard drive spaceIn Windows, you can see a chart of the available hard drive space.To check hard drive space:1Double-click the My Computer icon. The My Computer window opens.2Right-click the drive that you want to check for available file space, then select Properties. Drive space information appears.HelpSpot For more information on checking hard drive space, double-click the HelpSpot icon on your desktop.Solo1200.book Page 169 Friday, May 25, 2001 10:48 AM
170Chapter 13: Maintaining Your Notebookwww.gateway.comUsing Disk CleanupDelete unneeded files, such as temporary Windows files, to free hard drive space.To use Windows Disk Cleanup program:1Double-click the My Computer icon. The My Computer window opens.2Right-click the hard drive that you want to delete files from, then select Properties. The System Properties dialog box opens at the General tab.3Click Disk Cleanup. The Disk Cleanup dialog box opens.4Select the check box beside each file type you want to delete. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box.5Click OK, then click Yes.HelpSpot For more information on using Disk Cleanup, double-click the HelpSpot icon on your desktop.Solo1200.book Page 170 Friday, May 25, 2001 10:48 AM
171Managing hard drive spacewww.gateway.comScanning the hard drive for errorsThe ScanDisk program examines the hard drive for surface errors and file and folder problems. ScanDisk corrects these problems so that Windows and other programs run efficiently.If you use your computer several hours every day, you probably want to run ScanDisk once a week. On the other hand, if you use your computer less frequently, once a month may be adequate. Also use ScanDisk if you encounter hard drive problems.To run ScanDisk:1Double-click the My Computer icon. The My Computer window opens.2Right-click the hard drive that you want to check for errors, then select Properties. The System Properties dialog box opens.3Click the Tools tab.HelpSpot For more information on using ScanDisk, double-click the HelpSpot icon on your desktop.Solo1200.book Page 171 Friday, May 25, 2001 10:48 AM
172Chapter 13: Maintaining Your Notebookwww.gateway.com4Click Check Now. The ScanDisk dialog box opens.5Select the options to use, then click Start. For help, press F1. ScanDisk checks the drive for errors. This process may take several minutes.6Correct any problems that are found by following the on-screen instructions. After ScanDisk has finished checking the drive for errors, it provides a summary of the problems that it found.7Click Close.Solo1200.book Page 172 Friday, May 25, 2001 10:48 AM
173Managing hard drive spacewww.gateway.comDefragmenting the hard driveWhen working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for the computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.The Disk Defragmenter program organizes the data on the drive so that each file is stored as one unit rather than multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.While the Disk Defragmenter program is running, do not use your keyboard or mouse because using them may stop and restart the defragmenting process. Also, if you are connected to a network, log off before starting Disk Defragmenter. Network communication may stop the defragmentation process and cause it to start over.To run Disk Defragmenter:1Double-click the My Computer icon. The My Computer window opens.2Right-click the hard drive that you want to defragment, then select Properties. The System Properties dialog box opens.HelpSpot For more information on defragmenting your hard drive, double-click the HelpSpot icon on your desktop.Solo1200.book Page 173 Friday, May 25, 2001 10:48 AM
174Chapter 13: Maintaining Your Notebookwww.gateway.com3Click the Tools tab.4Click Defragment Now.5If Disk Defragmenter does not start automatically, click Start or Defragment.Disk Defragmenter shows its progress on the screen. When finished, Disk Defragmenter asks if you want to quit the program.6If you want to defragment another drive, click No then follow the on-screen instructions.- OR -If you do not want to defragment another drive, click Yes.Solo1200.book Page 174 Friday, May 25, 2001 10:48 AM
175Managing hard drive spacewww.gateway.comBacking up filesBacking up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files.You should back up your files regularly to diskettes or a writable CD, if you have a CD-R or CD-RW drive. Use diskettes or writable CDs to do partial backups of selected files or folders. Use a backup device such as a CD-R, CD-RW, or Zip drive, or other high-capacity backup device to do a complete hard drive backup. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit our Web site at www.gateway.com.Solo1200.book Page 175 Friday, May 25, 2001 10:48 AM
176Chapter 13: Maintaining Your Notebookwww.gateway.comUsing Maintenance WizardThe Maintenance Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and ScanDisk and deleting unnecessary files.To start the Maintenance Wizard:1Click Start, then select Programs, Accessories, System Tools, then Maintenance Wizard. The Maintenance Wizard dialog box opens.2Select the Maintenance Wizard options that suit your preferences. Remember that your computer must be on during scheduled maintenance tasks.HelpSpot For more information on using the Maintenance Wizard, double-click the HelpSpot icon on your desktop.Solo1200.book Page 176 Friday, May 25, 2001 10:48 AM
177Recalibrating the batterywww.gateway.comRecalibrating the battery If your notebook unexpectedly goes into Standby mode while you are using it but the battery charge is not low, you may need to recalibrate your battery. You should also recalibrate the battery once a year to maintain the accuracy of the battery gauge.To recalibrate the battery:1Connect the AC adapter, then turn on your notebook.2When you see the startup screen, press F2. The BIOS Setup program opens.3Click Exit, then select Battery Auto-Learning (set by default to disabled). A checkmark appears to show that it is now turned on.4Exit the BIOS Setup utility by clicking Exit, then selecting Save and Exit. The battery recalibration program begins and the notebook will reboot.After your battery has been recalibrated, the notebook recharges the battery. Recharging may take 12-24 hours. After the battery finishes recharging, the battery meter displays the accurate battery charge. If the battery meter does not show an accurate charge, contact Gateway Technical Support.5Follow the on-screen instructions to exit the battery recalibration program.Important Do not interrupt the battery recalibration process. If recalibration is interrupted, you must start the process over again.Solo1200.book Page 177 Friday, May 25, 2001 10:48 AM
178Chapter 13: Maintaining Your Notebookwww.gateway.comCleaning your computerKeeping your computer clean and the vents free from dust helps keep your system performing at its best. You may want to gather these items and put together a computer cleaning kit:■A soft cloth■An aerosol can of air that has a narrow, straw-like extension■Isopropyl alcohol■Cotton swabs■A CD drive cleaning kitCleaning the exteriorAlways turn off the computer and other peripherals and remove the battery before cleaning any components.Use a damp, lint-free cloth to clean the computer and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on your components.Your computer is cooled by air drawn in through the vents on the case, so keep the vents free of dust. With the computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of the computer.Warning When you shut down your computer, the power turns off, but some electrical current still flows through the computer. To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets.Solo1200.book Page 178 Friday, May 25, 2001 10:48 AM
179Cleaning your computerwww.gateway.comCleaning the keyboardYou should clean the keyboard occasionally to free it of dust and lint trapped under the keys. The easiest way to do this is to blow dirt from under the keys using an aerosol can of air with a narrow, straw-like extension.If you spill liquid on the keyboard, turn off the computer and turn the unit upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.Cleaning the screenUse a soft cloth and water to clean the screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.Cleaning the mouseIf you have a mouse and the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely, then cleaning the mouse will likely improve its accuracy.To clean your mouse:1Turn the mouse upside down.2Rotate the retaining ring on the bottom of the mouse counter-clockwise. Caution An LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based window cleaners.HelpSpot For a video demonstration on cleaning the mouse, double-click the HelpSpot icon on your desktop.Solo1200.book Page 179 Friday, May 25, 2001 10:48 AM
180Chapter 13: Maintaining Your Notebookwww.gateway.com3Remove the retaining ring and mouse ball.4Remove any dust, lint, or dirt from the mouse ball with a soft cloth.5Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.6Replace the mouse ball and lock the retaining ring into place.Solo1200.book Page 180 Friday, May 25, 2001 10:48 AM
18114www.gateway.comReinstalling Device DriversDevice drivers are programs that control devices such as monitors, CD drives, and modems. Drivers translate information between computer devices and programs.Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.You should reinstall device drivers:■If directed to do so while troubleshooting■If you see a message indicating that there is a problem with a device driverThis chapter provides instructions for reinstalling device drivers in Windows Me. If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.Solo1200.book Page 181 Friday, May 25, 2001 10:48 AM
182Chapter 14: Reinstalling Device Driverswww.gateway.comReinstalling device driversIf you just reinstalled Windows Me, the device drivers were automatically reinstalled. However, you need to reinstall device drivers if directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver.To reinstall Windows Me device drivers:1Place Disc 1 of the System Restoration Kit into your CD drive. The System Restoration program starts. Go to Step 5.- OR -If the program does not start automatically, go to Step 2.2Click Start, then select Run. The Run dialog box opens.3In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD drive).4Click OK. The System Restoration Kit program starts.5If the Welcome to the System Restoration Kit window opens, close it by clicking OK.6Click the Reinstall tab.HelpSpot For more information on reinstalling device drivers, double-click the HelpSpot icon on your desktop.Solo1200.book Page 182 Friday, May 25, 2001 10:48 AM
183Reinstalling device driverswww.gateway.com7Click Automatic Installation, then select multiple device drivers to reinstall.- OR -Click Manual Installation, then select a single device driver to reinstall.8Click Install.9Follow any additional on-screen instructions. Depending on the driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.Solo1200.book Page 183 Friday, May 25, 2001 10:48 AM
184Chapter 14: Reinstalling Device Driverswww.gateway.comUpdating device driversThe Gateway System Restoration Kit contains a device driver update utility that works over the Internet. If you do not have an Internet Service Provider, the update utility works by direct dialing the device driver update service.To update Windows Me device drivers:1Place Disc 1 of the System Restoration Kit into your CD drive. The System Restoration program starts. Go to Step 5.- OR -If the program does not start automatically, go to Step 2.2Click Start, then select Run. The Run dialog box opens.3In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD drive).4Click OK. The System Restoration Kit program starts.5If the Welcome to the System Restoration Kit window opens, close it by clicking OK.HelpSpot For more information on updating device drivers, double-click the HelpSpot icon on your desktop.Important If your system came equipped with a wireless device, only use the drivers approved for the country the device will be used in. See the Gateway System Restoration Kit or the Gateway Technical Support Web site.If your system came equipped with an internal radio frequency wireless device, see “Safety, Regulatory, and Legal Information” on page 215 for general wireless regulatory and safety guidelines. To find out if your system has an internal wireless device, check the label (see “Identifying your model” on page 8.Solo1200.book Page 184 Friday, May 25, 2001 10:48 AM
185Updating device driverswww.gateway.com6Click the Update tab.7Click Check Now. The Connect window opens.8Install available updated device drivers by following the on-screen instructions. Depending on the driver you are updating, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.Solo1200.book Page 185 Friday, May 25, 2001 10:48 AM
186Chapter 14: Reinstalling Device Driverswww.gateway.comSolo1200.book Page 186 Friday, May 25, 2001 10:48 AM
18715www.gateway.comRestoring SoftwareIf your computer is not working properly, try the following options to correct the problem:■Reinstall device drivers. For more information, see “Reinstalling Device Drivers” on page 181.■Troubleshooting. For more information, see “Troubleshooting” on page 191.If the options above do not correct the problem, you can use the System Restoration Kit to reinstall Windows and other software. Find out more about the reinstallation options in “Reinstalling Windows Me” on page 188.Solo1200.book Page 187 Friday, May 25, 2001 10:48 AM
188Chapter 15: Restoring Softwarewww.gateway.comReinstalling Windows MeThe System Restoration Kit steps you through reinstalling Windows Me. It automatically reinstalls the hardware device drivers and some software. The remaining software is installed using the CDs that came with your computer.To reinstall Windows Me and the device drivers:1Place Disc 2 of the System Restoration Kit in the CD drive. If you have an additional recordable/rewritable CD drive, make sure you do not put the System Restoration CD in it.2Restart the computer.3Follow the on-screen instructions. The on-screen instructions step you through the operating system and device drivers installation.HelpSpot For more information on reinstalling Windows, double-click the HelpSpot icon on your desktop.Solo1200.book Page 188 Friday, May 25, 2001 10:48 AM
189Reinstalling programswww.gateway.comReinstalling programs If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the System Restoration Kit and the program CDs. Follow the installation instructions on each CD.To reinstall a program from the System Restoration Kit:1Place Disc 1 of the System Restoration Kit into your CD drive. The System Restoration program starts. Go to Step 5.- OR -If the program does not start automatically, go to Step 2.2Click Start, then select Run. The Run dialog box opens.3In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD drive).4Click OK. The System Restoration Kit program starts.5If the Welcome to the System Restoration Kit window opens, close it by clicking OK.6Click the Reinstall tab.7Click Automatic Installation, then select the program to reinstall.- OR -Click Manual Installation, then select the program to reinstall.8Click Install.9Follow any additional on-screen instructions. Depending on the program you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.HelpSpot For more information on reinstalling programs, double-click the HelpSpot icon on your desktop.Solo1200.book Page 189 Friday, May 25, 2001 10:48 AM
190Chapter 15: Restoring Softwarewww.gateway.comTo reinstall a program from a CD:1Place the program CD in your CD drive.2Complete the reinstallation by following the instructions included with the program CD.Solo1200.book Page 190 Friday, May 25, 2001 10:48 AM
19116www.gateway.comTroubleshootingThis chapter provides some solutions to common computer problems. Use the information to troubleshoot and correct typical hardware and software issues.If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 33 for more information about how to get help.Safety guidelinesWhile troubleshooting your computer, follow these safety guidelines:■Never remove the hard drive or memory bay cover while your computer is turned on.■Make sure you are properly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 140.Important If your system came equipped with an internal embedded wireless device, do not operate the wireless device unless all covers and shields are in place and the system is fully assembled.Solo1200.book Page 191 Friday, May 25, 2001 10:48 AM
192Chapter 16: Troubleshootingwww.gateway.comFirst stepsIf you have problems with your computer, try these things first:■Make sure that the AC adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power.■If you use a power strip or surge protector, make sure it is turned on.■If a peripheral device does not work, make sure that all connections are secure.■Make sure that your hard drive is not full.■If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem.■If you added or removed modules or peripheral devices, review the installation procedures you performed and make sure you followed each instruction.■If an error occurs in a program, consult the printed documentation or the online help.Important Do not try to troubleshoot your problem if power cords or plugs are damaged, if your computer was dropped, or if the cabinet was damaged. Instead, unplug your computer and contact a qualified computer technician.HelpSpot For more information on troubleshooting, double-click the HelpSpot icon on your desktop.Solo1200.book Page 192 Friday, May 25, 2001 10:48 AM
193Software support toolswww.gateway.comSoftware support toolsYour system may include PC Doctor to help you diagnose and fix problems. PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer.PC Doctor is available from HelpSpot or by clicking Start, then selecting Programs, then Gateway Utilities.HelpSpot For more information on using PC Doctor, double-click the HelpSpot icon on your desktop.Solo1200.book Page 193 Friday, May 25, 2001 10:48 AM
194Chapter 16: Troubleshootingwww.gateway.comTroubleshootingCD driveThe computer does not recognize a disc or the CD drive■The disc may not be properly seated in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so that the retaining clips hold the disc in place.■The CD drive may not be completely inserted into the drive bay. Press the drive into the bay, then try to access the disc again.■Make sure the disc label is facing up.■Try a different disc. Occasionally discs are flawed and cannot be read by the drive.■Clean the disc. For more information, see “To clean a CD:” on page 195.■Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.An audio CD does not produce sound■Make sure the CD label is facing up.■Click the speaker icon in the lower right corner of the taskbar and make sure the volume controls are turned up.■Make sure mute controls are turned off by double-clicking the speaker icon in the lower right corner of the taskbar and making sure that the Master Out, CD Audio, MIDI, Digital, and Wave mute check boxes are not selected. For more information about setting the mute control, see “Adjusting the volume” on page 85.■Clean the CD. For more information, see “To clean a CD:” on page 195.■Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.■Reinstall the audio device drivers. For more information, see “Reinstalling Device Drivers” on page 181.Solo1200.book Page 194 Friday, May 25, 2001 10:48 AM
195Troubleshootingwww.gateway.comTo clean a CD:■Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.Device installationYou have computer problems after adding a new deviceSometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.To check IRQ usage:1Click Start, then select Settings, then Control Panel. The Control Panel window opens. If you do not see the System icon, click view all control panel options.2Double-click the System icon, then click the Device Manager tab. The Device Manager opens.3Click Computer, then click Properties. The Computer Properties dialog box opens and displays the IRQs and their hardware assignments.Solo1200.book Page 195 Friday, May 25, 2001 10:48 AM
196Chapter 16: Troubleshootingwww.gateway.comTo free IRQ resources for the new device:1Click Start, then select Settings, then Control Panel. If you do not see the System icon, click view all control panel options.2Double-click the System icon, then click the Device Manager tab. The Device Manager opens.3Check the device properties for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle.4Remove the device you are trying to install, then determine which one of your ports you can temporarily turn off. For example, you could turn off the parallel port.5In the Device Manager, double-click Ports, click the port you want to turn off, then click Properties.6In the Device usage area, click to select the Disabled in this hardware profile check box, then click OK.7When you are finished using the device, return to the Device Manager and turn on the port by clearing the Disabled in this hardware profile check box.Diskette driveThe diskette drive is not recognized■Shut down and restart your computer.You receive a “Access Denied” or “Write protect” error message■Move the write-protection tab in the upper-right corner of the diskette down (unprotected).■The diskette may be full. Delete unnecessary files on the diskette and try again.■Not all diskettes are IBM-compatible. Make sure the diskette you are using is IBM-compatible.■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.Solo1200.book Page 196 Friday, May 25, 2001 10:48 AM
197Troubleshootingwww.gateway.comYou receive a “Disk is full” error message■Delete unnecessary files on the diskette.■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.■Run ScanDisk on the diskette. For more information, see “Scanning the hard drive for errors” on page 171. If errors are detected and corrected, try using the diskette again.You receive a “Non-system disk” or “Disk error” error message■Eject the diskette from the diskette drive, then press ENTER.■Make sure the diskette you are using is IBM-compatible.The light on the diskette drive is lit continuously■Remove the diskette from the drive. If the light stays on, try restarting your computer.File managementA file was accidentally deletedTo restore files that were deleted in Windows:1Double-click the Recycle Bin icon.2Right-click the file you want to restore, then select Restore. The file is restored to the place where it was originally deleted from.Solo1200.book Page 197 Friday, May 25, 2001 10:48 AM
198Chapter 16: Troubleshootingwww.gateway.comHard driveYou receive an “Insufficient disk space” error message■Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 170.■Empty the Recycle Bin by right-clicking the Recycle Bin icon and selecting Empty Recycle Bin from the pop-up menu.■If possible, save your files to another disk or drive.■If the hard drive is full, copy any files not regularly used to diskettes or other backup media, then delete them from the hard drive.You receive a “Data error” message■This may be the result of a defective area on the hard drive. To fix hard drive problems, run the ScanDisk program. For more information, see “Scanning the hard drive for errors” on page 171.The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message■If a diskette is in the diskette drive, eject it and restart the computer.■Make sure that the hard drive is correctly installed. Remove it, firmly reinsert it, then restart your computer. For more information, see “Replacing the hard drive” on page 145.■If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system.Caution All deleted files will be lost when you empty the Recycle Bin.Solo1200.book Page 198 Friday, May 25, 2001 10:48 AM
199Troubleshootingwww.gateway.comInternetYou cannot connect to the Internet■Make sure your computer is connected to the telephone line and the telephone line has a dial tone. Use the Setup poster to make sure that the connections have been made correctly.■If you have the call waiting feature on your telephone line, make sure it is turned off.■Make sure your account with your Internet Service Provider (ISP) is set up properly. Contact your ISP technical support for help.■Make sure you do not have a problem with your modem. For information about solving modem problems, see “Modem” on page 201.You receive an “Unable to locate host” message and are unable to browse the InternetThis problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.■Double-check the URL or try a different URL.■If the error message still appears, disconnect from the ISP connection and close your browser. Then reconnect and open the browser. If you still get the error, you may have a problem with your Internet connection or ISP.Connecting to a Web site takes too longMany factors can affect Internet performance:■The condition of the telephone lines in your residence or at your local telephone company■The condition of the Internet computers to which you connect and the number of users accessing those computers■The complexity of graphics and multimedia on Web pages■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computerSolo1200.book Page 199 Friday, May 25, 2001 10:48 AM
200Chapter 16: Troubleshootingwww.gateway.comPeople are sending you e-mail messages, but you haven’t received any mail■Click the receive button in your e-mail program.■Make sure your account with your Internet Service Provider (ISP) is set up properly. Contact your ISP technical support for help.KeyboardThe external keyboard does not work■Make sure the keyboard cable is plugged in correctly.■Try a keyboard that you know works to make sure the keyboard port works.■If you spilled liquid in the keyboard, turn off the computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.A keyboard character keeps repeating or you receive a “Keyboard stuck” or “Key failure” error message■Make sure that nothing is resting on the keyboard.■Make sure a key is not stuck. Press each key to loosen a key that might be stuck, then restart the computer.LCD panelThe screen area is not correct■Change the screen area and color depth from the Display Properties dialog box. For more information, see “Adjusting the color depth” on page 124 and “Adjusting the screen area” on page 126.The text on the display is dim or difficult to read■Adjust the brightness controls.■Move the computer away from sources of electrical interference such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.■Change the display settings. For more information, see “Adjusting the screen and desktop settings” on page 124.Solo1200.book Page 200 Friday, May 25, 2001 10:48 AM
201Troubleshootingwww.gateway.comMemoryYou receive a “Memory error” message■Make sure the memory modules are inserted correctly in the memory bay slot. For more information, see “Installing memory” on page 141.■Use diagnostic programs to help determine if a memory module is failing. For more information, see “Installing memory” on page 141.You receive a “Not enough memory” error message■Close all programs, then restart the computer.Modem Your modem does not dial or does not connect■Make sure your computer is connected to the telephone line and the telephone line has a dial tone. Use the Setup poster to make sure that the connections have been made correctly.■Make sure that the modem cable is less than 6 feet (1.8 meters) long.■Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.■If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is turned off before using the modem. Contact your telephone service to get the correct code to temporarily turn off the service. Also make sure the modem dialing properties are set appropriately.To check the dialing properties:1Click Start, then select Settings, then Control Panel. The Control Panel window opens.2If you do not see the Modems icon, click view all control panel options.3Double-click the Modems icon, then click Dialing Properties. The Dialing Properties window opens.4Make sure all settings are correct.Solo1200.book Page 201 Friday, May 25, 2001 10:48 AM
202Chapter 16: Troubleshootingwww.gateway.com■Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. You should not have these devices plugged into the same telephone line as the modem.■Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.■Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work properly.■Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.■You can also call your telephone service and have them check the telephone line for noise or low line levels.■Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone company.■Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, contact your telephone company. The telephone line may be too noisy.You cannot connect to the Internet■The ISP may be having technical difficulties. Contact your ISP technical support for help.■See if the modem works with a different communications program. The problem may be with just one program.Solo1200.book Page 202 Friday, May 25, 2001 10:48 AM
203Troubleshootingwww.gateway.comYour 56K modem does not connect at 56KCurrent FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.Upload (sending data out from your computer) speeds are limited to 48K. Your ISP may not support 48K uploads.■Check your modem connection speed and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.The server provides a secure connection and is a stand-alone server. You cannot use it to access the Internet. The server cannot be accessed Mondays from 8:00 a.m. to 12:00 p.m. Central Time, when the server is backed up.To access the gateway.your.way dial-up server:1Insert Disc 1 of the System Restoration Kit.2Select Help.3Click Support Web Site, then follow the on-screen instructions.4To check your modem connection speed, select the Direct Dial option. After your modem connects, move the mouse cursor over the Dial-Up Networking icon (located next to the clock on your Taskbar), your modem connection speed appears.Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modemCurrent fax technology only supports a maximum send and receive rate of 14,400 bps.The modem is not recognized by the computer■Make sure the line connected to the modem is working and plugged into the appropriate port on the modem. Use the Setup poster to make sure that the connections have been made correctly.■If the modem shares the telephone line with another device, make sure the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).Solo1200.book Page 203 Friday, May 25, 2001 10:48 AM
204Chapter 16: Troubleshootingwww.gateway.com■Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.■Shut down and restart your computer.■Reinstall the device driver. For more information, see “Reinstalling Device Drivers” on page 181.■Run Windows modem diagnostics.To run modem diagnostics:1Close all open programs.2Click Start, then select Settings, then Control Panel. The Control Panel opens.3If you do not see the Modems icon, click view all control panel options.4Double-click the Modems icon. The Modems Properties dialog box opens.5Click the Diagnostic tab, click the COM port next to the name of the modem, then click More Info. The Modem Info dialog box opens.If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as “port already open” or “the modem has failed to respond,” the modem did not pass diagnostics. Contact Gateway Technical Support.The modem is noisy when it dials and connectsWhen your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear this communication as unusual sounds when the modems first connect. If the sounds are too loud, you can turn the modem volume down.To turn down the modem volume:1Click Start, then select Settings, then Control Panel. The Control Panel window appears.2If you do not see the Modems icon, click view all control panel options.Solo1200.book Page 204 Friday, May 25, 2001 10:48 AM
205Troubleshootingwww.gateway.com3Double-click the Modems icon. The Modems Properties dialog box appears.4Click the General tab, select your modem, then click Properties.5Adjust the Speaker volume control.6Click OK.You received an “Unable to establish protocols” error message■Reinstall dial-up networking and dial-up networking components.To reinstall dial-up networking:1Click Start, then select Settings, then Control Panel. The Control Panel window opens.2Click/Double-click the Add/Remove Programs icon, then click the Windows Setup tab.3Double-click Communications.4Click to clear the Dial-Up Networking check box, then click OK twice. The System Settings Change dialog box opens.5Click Yes. The computer restarts.6Click Start, then select Settings, then Control Panel. The Control Panel window opens.7Click/Double-click the Add/Remove Programs icon, then click the Windows Setup tab.8Double-click Communications.9Click to select the Dial-Up Networking check box, then click OK twice. The System Settings Change dialog box opens.10 Click Yes. The computer restarts. If you are asked to insert your System Restoration Kit CD, do so.Solo1200.book Page 205 Friday, May 25, 2001 10:48 AM
206Chapter 16: Troubleshootingwww.gateway.comTo reinstall dial-up networking components:1Click Start, then select Settings, then Control Panel. The Control Panel window opens.2If you do not see the Network icon, click view all control panel options.3Double-click the Network icon.4If TCP/IP is not included in the Network Components list, click Add, then select Protocol, Add, then Microsoft as the manufacturer. Click TCP/IP on the right side of the dialog box, then click OK.5Click Client for Netware Networks (if included), then click Remove.6Click IPX/SPX (if included), then click Remove.7Click NetBeui (if included), then click Remove.8Make sure the Primary Network Logon field is set to Windows Logon.9Click OK twice, then restart the computer.MouseThe external mouse does not work■Make sure that the mouse cable is plugged in correctly.■Try a mouse you know is working to make sure the mouse port works.■Shut down and restart your computer.The external mouse works erratically■Clean the mouse. For more information, see “Cleaning the mouse” on page 179.NetworksYou cannot connect to your company network■Every network is unique. Contact your company computer department or network administrator for help.■If your system came equipped with an internal wireless device, do not operate the wireless device unless the system fully assembled.Solo1200.book Page 206 Friday, May 25, 2001 10:48 AM
207Troubleshootingwww.gateway.comPasswordsThe computer does not accept your password■Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the password.You forgot your startup password■The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your computer for repair. Call Gateway Technical Support for instructions.PC CardsYou installed a PC Card and now your computer is having problems■Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see “Device installation” on page 195.PowerYour computer is not working on AC power■Make sure your AC adapter is connected properly to your computer. For more information, see “Connecting the AC adapter” on page 12.■If your system is plugged into a surge protector, make sure the surge protector is securely connected to an electrical outlet, switched on, and working properly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.■Make sure the AC adapter cables are free from cuts or damage. Replace any damaged cables.Your computer is not working on battery power■Make sure the battery is installed properly. For more information, see “Changing batteries” on page 109.■Make sure the battery is fully recharged. For more information, see “Recharging the battery” on page 108.■Make sure the battery is calibrated correctly. For more information, see “Recalibrating the battery” on page 177.Solo1200.book Page 207 Friday, May 25, 2001 10:48 AM
208Chapter 16: Troubleshootingwww.gateway.comPrinterThe printer will not turn on■Make sure the power cord is plugged into an AC power source.The printer is on but will not print■Check the cable between the printer and the computer. Make sure it is connected to the proper port.■Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.■Check the connector and cable for bent or broken pins.■Reinstall the printer driver. Use the manual that came with your printer for instructions on installing the printer driver.■If the printer you want to print to is not the default printer, make sure you have selected it in the printer setup.To set a default printer:1Click Start, then select Settings, then Printers.2Right-click on the name of the printer you want to be the default printer, then select Set as Default.Solo1200.book Page 208 Friday, May 25, 2001 10:48 AM
209Troubleshootingwww.gateway.comYou receive a “Printer queue is full” error message■Make sure the printer is not set to work offline.To make sure the printer is not set to work offline:1Click Start, then select Settings, then Printer.2Double-click the icon for the printer you want to use.3Select Printer. If there is a Use Printer Offline option on the menu, click to clear the check mark.■Wait until files have been printed before sending additional files to the printer.■If you print large files or many files at one time, you may want to add additional memory to the printer. Consult the printer documentation for instructions for adding additional memory.You receive a “Printer is out of paper” error message■After adding paper, make sure the printer is online. Most printers have an online/offline button that you need to press after adding paper.ScanDiskWhen you started your computer, it ran ScanDiskThe computer probably had its power interrupted or was improperly shut down. Windows automatically runs ScanDisk at startup when the computer was improperly shut down.ScanDisk fixes errors on the hard drive to minimize data loss. To prevent ScanDisk from running when you start your computer, make sure you always shut down by selecting Shut Down from the Start menu.Solo1200.book Page 209 Friday, May 25, 2001 10:48 AM
210Chapter 16: Troubleshootingwww.gateway.comSoundYou are not getting sound from the speakers■Make sure the Windows volume control is turned up by clicking the taskbar speaker icon.■Make sure that Mute is not selected. For more information, see “Adjusting the volume” on page 85.VideoThe external monitor is not working■Make sure that the monitor power is turned on and that the video cable is properly connected.The LCD panel has pixels that are always dark or too bright■This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected.Important If your computer has a DSTN or HPA LCD panel, you may notice some minor screen distortions or ghosting with this technology. Use your contrast Function keys to adjust your screen for best viewing.Solo1200.book Page 210 Friday, May 25, 2001 10:48 AM
211Telephone supportwww.gateway.comTelephone supportBefore calling Gateway Technical SupportIf you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support:■Make sure that your computer is connected properly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on.■If a peripheral device, such as a keyboard or mouse does not appear to work, make sure that all cables are plugged in securely.■If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, refer to the manufacturer documentation and technical support resources.■If you have “how to” questions about using a program, consult:■Online Help■Printed documentation■The Microsoft Windows documentation■The software publisher’s Web site■Consult the troubleshooting section of this chapter.■Have your customer ID, serial number, and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.■Verify that the computer is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps while on the line.Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if:■Power cords or plugs are damaged■Liquid has been spilled into your computer■Your computer was dropped■The cabinet was damagedInstead, unplug your computer and contact a qualified computer technician.Solo1200.book Page 211 Friday, May 25, 2001 10:48 AM
212Chapter 16: Troubleshootingwww.gateway.comTelephone numbersYou can access the following services through your telephone to get answers to your questions:Resource Service description How to reachAutomated troubleshooting system (ATS)Use an automated menu system and your telephone keypad to find answers to common problems.800-846-2118 (US)877-709-2945 (Canada)Fax on demand support Order a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you.800-846-4526 (US)877-709-2951 (Canada)Gateway’s fee-based software tutorial serviceGet tutorial assistance for software issues billed by the minute. 800-229-1103 (charged to your credit card)900-555-4695 (charged to your telephone bill)Gateway Customer Care Talk to a Gateway Customer Care representative about a non-tutorial technical support question. (Refer to “Before calling Gateway Technical Support” on page 211 before calling.)TDD Technical Support (for hearing impaired) is available:Weekdays 6:00 a.m. - 8:00 p.m. Central TimeWeekends 6:00 a.m. - 5:00 p.m. Central Time800-846-2301 (US)800-846-3609 (Canada and Puerto Rico)(605) 232-2191 (all other countries)(800) 846-1778 (TDD)America Online Get support for your America Online ISP account 800-827-6364 (US)888-265-4357 (Canada)CompuServe Get support for your CompuServe ISP account 800-848-8990 (US)Sales, accounting, and warrantyGet information about available systems, pricing orders, billing statements, warranty service, or other non-technical issues.800-846-2000 (US)888-888-2037 (Canada)Solo1200.book Page 212 Friday, May 25, 2001 10:48 AM
213Tutoring and trainingwww.gateway.comTutoring and trainingGateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources.Self-helpIf you have how-to questions about using your Gateway-supplied hardware or software, consult the following resources:■The printed or online manual that came with your hardware or software. In many cases, additional product information and online manuals for Gateway-supplied hardware can be found in our Web site's Documentation Library.■This user guide.■The software publisher's Web site.TutoringFor help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline:■(800) 229-1103 (rate charged per minute; charged to a major credit card.)■(900) 555-4695 (rate charged per minute; charged to your telephone bill.)Solo1200.book Page 213 Friday, May 25, 2001 10:48 AM
214Chapter 16: Troubleshootingwww.gateway.comTrainingGateway provides the following in-person and computerized training:Resource Service description For more informationIn-Store Training at Gateway Country storesOur friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint.www.gateway.com/ about/country/ softwaretraining.shtmlGateway Learning LibrariesA variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries.www.gateway.com/ software/training/ learning_library.shtmlOnline Training from Learn@GatewayMore than 450 online courses are available from Learn@Gateway. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.www.learnatgateway.com/Solo1200.book Page 214 Friday, May 25, 2001 10:48 AM
215Awww.gateway.comSafety, Regulatory, and Legal InformationImportant safety informationYour Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.Setting up your system■Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use.■Do not use this product near water or a heat source such as a radiator.■Set up the system on a stable work surface.■The product should be operated only from the type of power source indicated on the rating label.■If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.■Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.■Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.■If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.Solo1200.book Page 215 Friday, May 25, 2001 10:48 AM
216Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.com■If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.■If your system came equipped with a wireless device, before using, read and follow the precautions in the regulatory section labeled Wireless guidance and any requirements for the country in which the system will be use.Care during use■Do not walk on the power cord or allow anything to rest on it.■Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.■Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions.■When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.■Unplug the system from the wall outlet and refer servicing to qualified personnel if:■The power cord or plug is damaged.■Liquid has been spilled into the system.■The system does not operate properly when the operating instructions are followed.■The system was dropped or the cabinet is damaged.■The system performance changes.Replacement parts and accessoriesUse only replacement parts and accessories recommended by Gateway.Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.Caution To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.Solo1200.book Page 216 Friday, May 25, 2001 10:48 AM
217Regulatory compliance statementswww.gateway.comRegulatory compliance statementsWireless guidanceLow power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The following section is a general overview of considerations while operating a wireless device.Limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections). The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label. If the country you will be using the wireless device in, is not listed, contact your local Radio Approval agency for requirements. Wireless devices are closely regulated and use may not be allowed.The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as known at this time. Because the wireless devices (which may be embedded into your notebook) emit less energy than is allowed in wireless frequency safety standards and recommendations, Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.As a general guideline, a separation of 20cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on.Some circumstances require restrictions on wireless devices. Examples of common restrictions are listed below:Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11b (also known as wireless Ethernet or Wifi) and Bluetooth communication devices are examples of devices that provide wireless communication.Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, hospitals, and oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated. When in environments where you are uncertain of the sanction to use wireless devices, ask the applicable authority for authorization prior to using or turning on the wireless device.Solo1200.book Page 217 Friday, May 25, 2001 10:48 AM
218Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comUnited States of AmericaFederal Communications Commission (FCC)Intentional emitter per FCC Part 15Low power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label.The FCC has set a general guideline of 20cm (8 inches) separation between the device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices) that may be embedded in your notebook, is well below the RF exposure limits as set by the FCC. Unintentional emitter per FCC Part 15This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and Warning If your system came equipped with an internal embedded wireless device, do not operate the wireless device unless all covers and shields are in place and the system is fully assembled.Warning Wireless devices are not user serviceable. Contact Gateway for service.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it.Warning Wireless devices are not user serviceable. Contact Gateway for service.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it.Solo1200.book Page 218 Friday, May 25, 2001 10:48 AM
219Regulatory compliance statementswww.gateway.comcan radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:■Reorient or relocate the receiving antenna■Increase the separation between the equipment and receiver■Connect the equipment into an outlet on a circuit different from that to which the receiver is connected■Consult the dealer or an experienced radio/TV technician for help.Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is used. These accessories are required to be used in order to ensure compliance with FCC rules.Declaration of conformityResponsible party:Gateway Companies, Inc.610 Gateway Drive, North Sioux City, SD 57049(605) 232-2000 Fax: (605) 232-2023Product:■Solo 1200This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Telecommunications per FCC part 68 (applicable to products fitted with USA modems)Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details.The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.Solo1200.book Page 219 Friday, May 25, 2001 10:48 AM
220Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comIf this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.When programming or making test calls to emergency numbers:■Remain on the line and briefly explain to the dispatcher the reason for the call.■Perform such activities in the off-peak hours such as early morning or late evenings.The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.Solo1200.book Page 220 Friday, May 25, 2001 10:48 AM
221Regulatory compliance statementswww.gateway.comCanadaIndustry Canada (IC)Intentional emitter per RSS 210Low power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in Canada if an Industry Canada ID number is on the system label.As a general guideline, a separation of 20cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices) that may be embedded in your notebook is well below the RF exposure limits as set by Industry Canada.Unintentional emitter per ICES-003This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.Telecommunications per DOC notice (for products fitted with an IC-compliant modem)The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.Warning To prevent radio interference to licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.Warning Wireless devices are not user serviceable. Contact Gateway for service.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it.Solo1200.book Page 221 Friday, May 25, 2001 10:48 AM
222Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comBefore installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.Users should make sure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.MexicoIntentional emitterLow power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in Mexico if a NOM mark is on the system label.As a general guideline, a separation of 20cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices) that may be embedded in your notebook is well below the RF exposure limits as set by NOM. Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.Warning To prevent radio interference to licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.Solo1200.book Page 222 Friday, May 25, 2001 10:48 AM
223Regulatory compliance statementswww.gateway.com Unintentional emitterAt this time there are no mandatory requirements for Unintentional Emitters, however this device does comply with multiple requirements for other countries and regions as listed on the system label and in the users manual.Warning Wireless devices are not user serviceable. Contact Gateway for service.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it.Solo1200.book Page 223 Friday, May 25, 2001 10:48 AM
224Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comEuropean UnionThe following information is only applicable to systems labeled with the CE mark .European directivesThis Information Technology Equipment has been tested and found to comply with the following European directives:■EMC Directive 89/336/EEC with amending directives 92/31/EEC & 93/68/EEC as per- EN 55022:1998 Class B- EN 61000-3-2:1995- EN 61000-3-3:1995- EN 55024:1998■Low Voltage Directive (Safety) 73/23/EEC as per- EN 60950:1992(A1/A2/A3/A4/A11)■Radio and Telecom Terminal Equipment Directive 199/5/EC as per- CTR21:1998 (If fitted with a modem device)- ETS 300 328-2:2000 (If fitted with a 2.4 GHz band embedded wireless device)- ETS 301 489-1:2000 (If fitted with a 2.4 GHz band embedded wireless device)- ETS 301 489-17:2000 (If fitted with a 2.4 GHz band embedded wireless device)European radio approval information (for products fitted with EU-approved radio devices)This Product is a Notebook computer; low power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz band, may be present (embedded) in your notebook system which is intended for home or office use. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in the European Union or associated areas if a CE mark with a Notified Body Registration Number and the Alert Symbol is on the system label.The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as set by the European Commission through the R&TTE directive.Solo1200.book Page 224 Friday, May 25, 2001 10:48 AM
225Regulatory compliance statementswww.gateway.comEuropean States qualified under radio approvals:European States with restrictions on use:European telecommunication information (for products fitted with EU-approved modems)Marking by the symbol indicates compliance of this equipment to the Radio and Telecom Terminal Equipment Directive 199/5/EC. Such marking is indicative that this equipment meets or exceeds the following technical standards:CTR 21 (1998) - Attachment requirements for pan-European approval for connection to the analogue Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice telephony services) in which network addressing, if provided, is by means of Dual Tone Multi-Frequency (DTMF) signaling.This equipment has been approved to Council Decision 98/482/EEC—“CTR 21” for Pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the EU Austria, Belgium, Denmark, Finland, France (with frequency restrictions), Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden and the United Kingdom.Accept EU Iceland, Liechtenstein, Norway and SwitzerlandEU France only allows operation on channels 10, 11, 12, & 13 (The frequency range 2446-2483.5 MHz)Accept EU No limitations at this time.Warning Wireless devices are not user serviceable. Contact Gateway for service.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it.Warning Although this equipment can use either loop disconnect (pulse) or DTMF (tone) signaling, only the performance of the DTMF signaling is subject to regulatory requirements for correct operation. It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services. DTMF signaling also provides faster call setup.Solo1200.book Page 225 Friday, May 25, 2001 10:48 AM
226Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comapproval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support.JapanWireless devicesVCCI statementThis equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas. When used near a radio or TV receiver, it may become the cause of radio interference. Read instructions for correct handling.Solo1200.book Page 226 Friday, May 25, 2001 10:48 AM
227Regulatory compliance statementswww.gateway.comAustralia and New ZealandWireless devicesLow power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in Australia and New Zealand if a C-tick mark is on the system label.The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as set by the Australia Communications Authority (ACA) and Radio Spectrum management Group (RSMG).EMI statementThis device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and the Radio Spectrum Management Agency.New Zealand telecommunication statement (for products fitted with Telepermit-approved modems)The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services.This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency Service.Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s specifications:Warning Wireless devices are not user serviceable. Contact Gateway for service.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it.Important Under power failure conditions, this telephone may not operate. Make sure that a separate telephone, not dependent on local power, is available for emergency use.Solo1200.book Page 227 Friday, May 25, 2001 10:48 AM
228Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.com(a)There shall be no more than 10 calls to the same number within any 30-minute period for any single manual call initiation, and(b)The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt.The equipment shall be set to make sure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another.The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of receipt of ringing.Solo1200.book Page 228 Friday, May 25, 2001 10:48 AM
229Laser safety statementwww.gateway.comLaser safety statementAll Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.Solo1200.book Page 229 Friday, May 25, 2001 10:48 AM
230Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comNoticesCopyright © 2001 Gateway, Inc.All Rights Reserved4545 Town Centre CourtSan Diego, CA 92121 USAAll Rights ReservedThis publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.Trademark Acknowledgments1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “Yo u ’ve got a friend in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work, Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.Macrovision statementIf your computer has a DVD drive and an analog TV Out port, the following paragraph applies:This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.Solo1200.book Page 230 Friday, May 25, 2001 10:48 AM
231IndexAAC adapterconnecting 12connector 6damaged 12, 13international adapters 111accessories 9safety precautions 216allocating system memory 136America Online 74, 148application key 21arrow keys 21assemblyhard drive 7AU file 90audiotroubleshooting 210audio CDadding tracks to your library 94editing track information 93playing in Windows Me 87playing with MusicMatch 91audio filestreaming 149automobile/airplane power adapter 111autoscroll 28AVI file 90Bbackground 129backing up files 175batteryalarm options 113, 115bay 7changing 109charge status 108conserving power 111installing 109managing power 111monitoring charge 108recalibrating 177recharging 108release latch 7warning messages 108battery charge indicator 4, 108baysbattery 7, 109memory 7Bluetooth 154, 156, 161using while traveling 120broadband Internet connection 31, 72, 153Ccable connectionsheadphone 4microphone 4cable lock 6Caps Lock indicator 19CD 83adding tracks to your library 94editing track information 93inserting 83playing audio in Windows Me 87playing audio with MusicMatch 91troubleshooting 194CD drive 4eject button 4indicator 4, 19certificate of authenticity label 7clicking 27close button 46colorchanging depth 124changing number of 124changing scheme 127connecting to Internet 74connectionsEthernet 6, 30monitor (VGA) 6Solo1200.book Page 231 Friday, May 25, 2001 10:48 AM
232 network 6, 30parallel 6power 6USB 6copyingfiles and folders 51, 64text and graphics 64copyright notice 230cover release latch 2Customer Care 212customer serviceAccounting 212Sales 212Warranty 212customizing 123cuttingfiles and folders 51, 64text and graphics 64Ddata transfer speed 157data zoom 28deleting files and folders 53, 64, 170desktop 42adjusting settings 124buttons 43changing background 129changing color depth 124changing color scheme 127changing number of colors 124icons 43, 64device drivers 181dialing codes 120dial-up networkingreinstalling 205Disk Cleanup 170Disk Defragmenter 173disketteinserting 82diskette drive 3, 82eject button 3indicator 19troubleshooting 196documentationGateway Web site 38help 34HelpSpot 34online help 37documentscreating 60opening 62printing 63saving 61double-clicking 27downloading 77dragging 28drivers 181drives 48CD 83diskette 82hard drive 145replacing hard drive 145sharing 148viewing contents 48viewing files and folders 49Eelectrostatic discharge (ESD) 140e-mail 72, 78address 78button 24checking for messages 79sending 78emergency startup diskette 165EmPower power adapter 111Ethernet 152, 154, 160connecting 30jack 6, 30EZ Pad touchpad 26Ffan 6Fast Ethernet 152, 154, 160faxesreceiving and viewing 106sending 103Solo1200.book Page 232 Friday, May 25, 2001 10:48 AM
233sending from a program 105setting up cover page 100troubleshooting 203files 48, 50backing up 175copying 51, 64cutting 64deleting 53, 64, 170finding 55, 56moving 51opening 27pasting 64renaming 64searching for 55, 56transferring 121troubleshooting 197viewing list 49finding files and folders 55, 56Fn key 21folders 48, 50copying 51, 64creating 50cutting 64deleting 53, 64finding 55, 56moving 51opening 27pasting 64renaming 64searching for 55, 56viewing list 49fragmentation 173function keys 21Ggamemulti-player 149GatewayWeb address 38Web site 38Gateway Connected Home 150components 151Gateway Connected Music Player 151Gateway Connected Touchpad 151Gateway.net 74gateway.your.way dial-up server 203graphics memory 136Hhard driveassembly 7checking for free space 169defragmenting 173indicator 19replacing 145scanning for errors on 171troubleshooting 198headphone jack 4helpbutton 25online 37using 34HelpSpot 34Getting Started 35playing video 36starting 34Hibernate mode 117home network 148home office network 148HPNA 152, 154, 159hyperlinks 75Iicons 43selecting desktop 64IEEE 802.11b 153, 156, 161using while traveling 120installinghard drive 145memory 141PC Cards 138programs 69, 189Internet 72button 24connecting to 74requirements to access 72Solo1200.book Page 233 Friday, May 25, 2001 10:48 AM
234 sharing access 148Internet connectionbroadband 31, 72, 153troubleshooting 199, 202Internet Explorer 43Internet radio 96Internet service provider (ISP) 72connecting to 74disconnecting from 74setting up an account 73IRQ conflicts 195JjacksEthernet 6, 30headphone 4microphone 4modem 4, 29network 6, 30speaker 4KKensington cable lock 121lock slot 6keyboardcleaning 179shortcuts 64troubleshooting 200Llatchcover release 2LCD paneltroubleshooting 200line protector 120line tester 120lockcable 121Kensington 6Mmaintenancecleaning component exteriors 178cleaning the case 178cleaning the keyboard 179cleaning the mouse 179cleaning the screen 179defragmenting 173scheduling with Maintenance Wizard 176suggested schedule 164Maintenance Wizard 176maximize button 46memorybay 7graphics 136installing 141removing 143troubleshooting 201menu bar 46messageschecking e-mail 79sending e-mail 78microphone jack 4Microsoft Internet Explorer 43MIDI file 90minimize button 46model number 7, 121modem 72connecting 29international adapter 120jack 4, 29troubleshooting 201monitor port 6mousecleaning 179troubleshooting 206movingfiles 65Internet settings 67pointer 27screen objects 28MP3 filecreating 92editing track information 93playing 90Solo1200.book Page 234 Friday, May 25, 2001 10:48 AM
235streaming 149MPEG file 90streaming 149multi-function buttonscustomizing 135multimediaplaying a file with Windows Media Player 90playing audio CD 87recording audio 88using Windows Media Player 87multi-player gameplaying 149music librarybuilding 94changing settings 95MusicMatchbuilding a music library 94creating music files 92editing track information 93listening to Internet radio 96playing audio CD 91My Computer icon 43My Documents folder 43Nnavigation keys 21networkdesigning 152jack 6, 30troubleshooting 206network equipmentshopping list 159Norton Antivirus 167numeric keypad 21Oonline help 34, 37openingdocuments 62files 27folders 27programs 27, 47order status 40PPad Lock 22indicator 19pan 28parallel port 6, 32password 121, 207pastingfiles and folders 51, 64text and graphics 64Pause key 22PC Card 138eject button 3slot 3troubleshooting 207PC Doctor 193peripheral devices 32playingAU file 90audio CD in Windows Me 87audio CD with MusicMatch 91audio file 89AVI file 90MIDI file 90MP3 file 90MPEG file 90WAV file 90Windows Media Player file 90Plug and Play devicesUSB support for 32pointer 26moving 27portsmonitor 6parallel 6, 32USB 6, 32powerAC power adapter 111advanced settings 113, 116alarms 113, 115automobile/airplane adapter 111battery 111Solo1200.book Page 235 Friday, May 25, 2001 10:48 AM
236 changing modes 112changing settings in Windows 113connector 6damaged cord 12, 13EmPower adapter 111Hibernate mode 112, 117management 111, 122schemes 113, 114Standby/Resume 16status pop-up menu 22troubleshooting 207power indicator 5printerinstalling 32parallel port 6sharing 149troubleshooting 208printing documents 63programsclosing 64opening 27, 47reinstalling 189Rradiolistening with MusicMatch 96Radio Approval authorities 120radio frequency wireless connections 120RAM 141, 143recalibrating the battery 177recharging the battery 108recordingaudio file 88CD tracks 92Recycle Bin 43deleting files and folders 53emptying 54recovering files and folders 53reinstallingbattery 109hard drive 145memory 141peripheral devices 68printer 68programs 69, 189software 189removing files and folders 53, 64, 170renaming files and folders 64replacingbattery 109hard drive 145memory 141resolutionchanging 126right-clicking 27rocker switch 28Ssafetygeneral precautions 215guidelines for troubleshooting 191saving documents 61ScanDisk 171, 209scannerinstalling 32sharing 149screenadjusting settings 124changing area 126changing color depth 124changing number of colors 124saver 131troubleshooting 200, 210screen objectsgetting information 27moving 28selecting 27scroll down 28Scroll Lock 22indicator 19scroll up 28Search utility 57searching for files and folders 55, 56security while traveling 121serial number 7, 121Solo1200.book Page 236 Friday, May 25, 2001 10:48 AM
237shortcut menusaccessing 27shortcutsclosing programs 64closing windows 64copying 64cutting 64deleting files and folders 64keyboard 64pasting 64renaming files and folders 64selecting desktop icons 64selecting items in a list 64small office network 148SO-DIMM 141softwareclosing 64opening 27, 47reinstalling 189soundadjusting 85controls 85muting 85troubleshooting 210Sound Recordermaking audio recordings 88playing file 89standby mode 112Start button 44Start menu 47startingnotebook 15programs 27, 47startup diskette 165static electricity 140status indicatorbattery charge 4, 108Caps Lock 19CD 19diskette drive 19hard drive 19Pad Lock 19power 5Scroll Lock 19support toolPC Doctor 193surge protector 14system identification label 7, 8system key combinationsdecrease volume 23entering Standby mode 22increase volume 22mute volume 23opening power status box 22stopping a DOS program 22switching between displays 22system keys 21system memoryallocating 136Ttaskbar 44technical support 211Accounting 212automated troubleshooting 212Chat with a Search Assistant 39Chat with Customer Service 39Chat with eSales Advisor 40Chat with Gateway CoPilot 39Customer Care 212E-mail a Friend 39E-mail Customer Service 39E-mail Tech Support 39FaxBack support 212Frequently Asked Questions 39Gateway Update 39order status 40resources 211Sales 212tips before contacting 211tutorial service 212Warranty 212telephoneline protector 120line tester 120receiving and viewing faxes 106Solo1200.book Page 237 Friday, May 25, 2001 10:48 AM
238 sending a fax 103sending faxes from a program 105setting up fax cover page 100telephone support 211title bar 46touchpad 26buttons 26changing settings 133clicking 27double-clicking 27moving pointer 27opening files, folders, and programs 27right-clicking 27rocker switch 28selecting screen objects 27trainingCD 214classroom 214Learn@Gateway 214transferringfiles 65Internet settings 67troubleshootingaudio 210CD drive 194device installation 195diskette drive 196faxes 203files 197hard drive 198Internet connection 199, 202IRQ conflict 195keyboard 200LCD panel 200memory 201modem 201mouse 206network 206passwords 207PC Cards 207power 207printer 208ScanDisk 209screen 210screen area 200screen resolution 200sound 210video 210Web site connection speed 199turning off notebook 17turning on notebook 15tutoringfee-based 213UUSB 159port 6, 32user-defined shortcut button 25Vvideo filestreaming 149video troubleshooting 210virus 167protecting against 77, 167removing with Norton AntiVirus 167volumeadjusting 85adjusting modem 204controlling 85decreasing 23increasing 22muting 23, 85Wwaking up your notebook 16WAV file 90Web browser 72, 75Web page 75Web site 75connecting to 76Gateway 38window 45close button 46Solo1200.book Page 238 Friday, May 25, 2001 10:48 AM
239closing 64maximize button 46menu bar 46minimize button 46title bar 46Windows desktop 42Windows key 21Windows Media Player 87, 90wireless connectionsusing while traveling 120wireless Ethernet 153, 156, 161wireless guidanceregulatory compliance statements 217World Wide Web (WWW) 75downloading files 77write-protection for diskettes 166Zzoom in 28zoom out 28Solo1200.book Page 239 Friday, May 25, 2001 10:48 AM
240 Solo1200.book Page 240 Friday, May 25, 2001 10:48 AM

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