Quanta Computer 1400015318 Notebook PC w/ Internal 2.4 GHz Wireless Card User Manual Using Your Gateway Solo 1400

Quanta Computer Inc Notebook PC w/ Internal 2.4 GHz Wireless Card Using Your Gateway Solo 1400

Users Manual

Contents

1 Checking Out Your Gateway Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Left Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Right Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Switching user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

System key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Multi-function buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connecting to an Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Broadband Internet connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . . 30

3Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

HelpSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

HelpSpot Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

4 Windows Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

About the Windows environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Identifying Window items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Working with files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Viewing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Creating folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Copying and moving files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Deleting files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Browsing for files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Searching for files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Using the Search utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Working with documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Creating a new document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Saving a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Opening a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Printing a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

5 Using the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Learning about the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Setting up an Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Accessing your Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Connecting to a Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Downloading files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Using e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Sending e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Checking your e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

6 Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Using diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Using the CD/DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Listening to CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Recording and playing audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Playing audio and video files with the Windows Media Player . . . . . . . . . . . . .76

Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Using MusicMatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Playing CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Creating music files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Editing track information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Building a music library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Listening to Internet radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Using advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

iii

7 Sending and Receiving Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Setting up your cover page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Sending a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Faxing from programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Receiving and viewing a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

8 Managing Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Monitoring the battery charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Recharging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Recalibrating the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Using alternate power sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Changing alarm options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Changing advanced power management settings . . . . . . . . . . . . . . . . . . . . . 102

Using Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

9 Travel Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Radio frequency wireless connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

10 Customizing Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Adjusting the screen and desktop settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Adjusting the color depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Adjusting the screen resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Applying a color scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Changing the desktop background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Selecting a screen saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Changing the touchpad settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Programming the multi-function buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Allocating system memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

11 Upgrading Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Adding PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

12 Networking Your Notebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

The benefits of using a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Sharing a single Internet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Sharing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Sharing peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Streaming audio and video files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Playing multi-player games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Example network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Selecting a network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Wired connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Wireless Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

Assessing your connection needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Comparing data transfer speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Using a wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Using wireless Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Purchasing additional network equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

HPNA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

Wireless Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

13 Moving from Your Old Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Transferring software and hardware from your old computer . . . . . . . . . . . . . . . .167

Using the Files and Settings Transfer Wizard . . . . . . . . . . . . . . . . . . . . . . . . .167

Transferring files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Transferring Internet settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Reinstalling your old printer or scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Reinstalling your old programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171

14 Maintaining Your Notebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Creating an emergency startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Cleaning the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

15 Restoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Reinstalling device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Updating device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Reinstalling Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Reinstalling Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Reinstalling programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

16 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

CD/DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Device installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Error-checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

A Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . .221

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

www.gateway.com

Checking Out

Your Gateway

Notebook

Tips & Tricks To access the contents of this guide while you are traveling,

download an electronic copy from

www.gateway.com/support/manlib/.

Chapter 1: Checking Out Your Gateway Notebook

www.gateway.com

Front

Component Icon Description

Wireless Ethernet

indicator/button Lights up when the optional wireless Ethernet is turned on.

The button in the center of the indicator may be used for

turning the wireless Ethernet on and off. For more

information, see “Turning your wireless Ethernet on or off”

on page 149.

Release latch Open the notebook cover by sliding the release latch to the

right.

Speakers Provide audio output. Speakers are disabled while

headphones are connected.

Battery charge indicator The LED shows the battery activity and status.

■Green – battery is fully charged.

■Orange – battery is being charged.

■Red – battery is low.

■Blinking and red – battery is very low.

■Blinking and orange – battery is malfunctioning.

Release

latch

Power

indicator

Battery

charge

indicator

Speaker Speaker

Wireless Ethernet

indicator/button

Front

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Power indicator Lights up when the notebook is turned on and shows

notebook power status:

■LED on – notebook is ON.

■LED off – notebook is OFF or in Hibernate mode.

■LED flashing – notebook is in Standby mode.

Warning Radio frequency wireless communication can interfere

with equipment on commercial aircraft. Current aviation

regulations require wireless devices to be turned off while

traveling in an airplane. IEEE 802.11b (also known as

wireless Ethernet or WiFi) communication devices is an

example of devices that provide wireless communication.

Important If your system came equipped with an internal radio

frequency wireless device, see “Safety, Regulatory, and

Legal Information” on page 221 for general wireless

regulatory and safety guidelines. To find out if your system

has an internal wireless device, check the label (see

“Identifying your model” on page 9).

Component Icon Description

Chapter 1: Checking Out Your Gateway Notebook

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Left Side

Component Icon Description

Modem jack Plug a modem cable into this jack. For more information, see

“Connecting the modem” on page 28.

Ethernet jack Plug an Ethernet 10/100 network cable into this jack. For more

information, see “Connecting to an Ethernet network” on page 29.

Speaker jack Plug external speakers or headphones into this jack.

Microphone jack Plug a microphone into this jack.

PC Card eject

button Press the eject button to remove a PC Card from a PC Card slot.

For more information, see “Adding PC Cards” on page 122.

PC Card slot Insert one Type II or Type III PC Card into this slot. For more

information, see “Adding PC Cards” on page 122.

Diskette drive Insert a standard 3.5-inch diskette into this drive. For more

information, see “Using diskettes” on page 68.

Diskette drive

eject button Press the eject button to remove a diskette from the drive.

Microphone

jack

Speaker jack

Modem jack PC Card

slot

PC Card

eject button

Ethernet jack

Diskette drive

eject button

Diskette

drive

Right Side

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Right Side

Component Icon Description

Battery bay Insert the battery into this bay. For more information, see

“Changing batteries” on page 96.

CD/DVD drive Insert CDs or DVDs into this drive. For more information,

see “Using the CD/DVD drive” on page 69.

CD/DVD drive indicator Lights up when the computer is accessing the

CD/DVD drive.

CD/DVD drive eject

button Press the eject button to open the disc tray.

Manual eject hole Insert a straightened paperclip into this hole to open the

CD/DVD drive if the CD/DVD drive eject button fails to

open it.

CD/DVD

drive

CD/DVD drive

eject button

CD/DVD

drive

indicator

Battery Manual eject

hole

Chapter 1: Checking Out Your Gateway Notebook

www.gateway.com

Back

Component Icon Description

Kensington™ lock slot Secure your computer to an object by connecting a

Kensington cable lock to this slot.

Power connector Plug the AC power adapter cable into this connector.

USB ports Plug USB (Universal Serial Bus) devices (such as a

USB Iomega™ Zip™ drive, scanner, or camera) into

these ports.

Monitor port Plug an external (VGA) monitor into this port.

Parallel port Plug a parallel device (such as a printer) into this port.

Ventilation fan Helps cool system components. Do not block.

Parallel

port

Monitor

port

USB

ports

Power

connector

Kensington

lock slot Ventilation

fan

Bottom

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Bottom

Component Icon Description

Hard drive The hard drive is stored here. For more information, see

“Replacing the hard drive” on page 129.

Battery bay Insert the battery into this bay. For more information, see

“Changing batteries” on page 96.

Battery latch Slide to release the battery.

System label Includes the product model number and serial number. For

more information, see “Identifying your model” on page 9.

Ventilation fan Helps cool system components. Do not block.

Memory bay Install as many as two SO-DIMM memory modules into the

slots in this bay. For more information, see “Installing

memory” on page 125.

Battery

latch

Battery

bay

Hard drive

Memory

bay

System

label

Ventilation

fan

Chapter 1: Checking Out Your Gateway Notebook

www.gateway.com

Keyboard area

Component Description

Power button Press to turn the power on or off. For more information on configuring

the power button mode, see “Changing power settings” on page 99.

Multi-function buttons See“Multi-function buttons” on page 24 for more information.

Status indicators See “Status indicators” on page 19 for more information.

Touchpad See “Using the EZ Pad touchpad” on page 25 for more information.

Keyboard See “Using the keyboard” on page 20 for more information.

Status

indicators

Keyboard

Touchpad

Power button

Multi-function buttons

Identifying your model

www.gateway.com

Identifying your model

The label on the bottom of your computer contains information that

identifies your notebook model. Gateway Technical Support will need this

information if you call for assistance.

Important The label shown below is for informational purposes only.

Label information varies by model.

Revision code

and display

type/processor

size

Gateway model

number

Gateway serial

number Gateway part

number

Internal

wireless

devices

Chapter 1: Checking Out Your Gateway Notebook

www.gateway.com

Accessories

Gateway offers accessories that can help you make the most of using your

notebook.

Batteries and automobile/airplane power adapters

If you run your notebook on battery power for extended periods, you may

want to buy an additional battery so that you can swap batteries when

necessary.

With an automobile/airplane power adapter, you can save battery power by

plugging your notebook into an automobile cigarette lighter or an airplane

in-flight power receptacle.

Carrying cases

Gateway has large-capacity carrying cases if you need additional space for

accessories or supplies.

External devices

You can attach external devices such as a keyboard, mouse, printer, or monitor

to your notebook.

Memory

Large programs, such as multimedia games or graphics programs, use a lot of

memory. If your programs are running more slowly than you think they

should, try adding more memory.

Printers

You can attach many types of printers to your computer. The most common

types are inkjet and laser printers, which print in color or black and white.

Inkjet printers and cartridges are relatively inexpensive, but usually they are

slower than laser printers. Using an inkjet color printer, you can print pictures,

banners, and greeting cards, as well as documents.

Laser printers and cartridges are more expensive, but usually they print much

faster than inkjet printers. Laser printers are better than inkjet printers when

you are printing large documents.

www.gateway.com

Getting Started

This chapter provides basic information about your Gateway notebook. Read

this chapter to find out:

■How to connect the AC power adapter

■How to start and turn off your notebook

■How to use the keyboard

■How to use the EZ Pad™ touchpad

■How to connect the modem

■How to connect to an Ethernet network

■How to install peripheral devices

Chapter 2: Getting Started

www.gateway.com

Connecting the AC adapter

You can run your notebook using an AC adapter or the notebook battery. The

battery was shipped to you partially charged. You should use the AC adapter

right away to fully charge the battery. Allow 24 hours for the battery to fully

charge.

To connect the AC adapter:

1Connect the power cord to the AC adapter.

Important If the battery is not fully charged before you use your

notebook on battery power for the first time, the battery life

may be much shorter than you expect. If the battery life

seems short even after being charged for 24 hours, the

battery may need to be recalibrated. For more information,

see “Recalibrating the battery” on page 95.

Warning Replace the power cord if it becomes damaged. The

replacement cord must be of the same type and voltage

rating as the original cord.

Connecting the AC adapter

www.gateway.com

2Connect the AC adapter to your notebook’s power connector.

3Plug the power cord into a wall outlet.

The battery charge indicator turns on (see “Front” on page 2 for the

location of the indicator). If the battery charge indicator does not turn

on, disconnect the adapter from your notebook and repeat Step 2.

4When you finish using your notebook for the first time, turn the

notebook off and leave the notebook connected to AC power for at least

24 hours.

5If the battery meters do not show a full charge after 24 hours, contact

Gateway Technical Support at www.gateway.com/support/contact.

Warning Do not attempt to disassemble the AC adapter. The

AC adapter has no user-replaceable or user-serviceable

parts inside. The AC adapter has dangerous voltages that

can cause serious injury or death. Contact Gateway about

returning defective AC adapters.

Chapter 2: Getting Started

www.gateway.com

Protecting from power source problems

During a power surge, the voltage level of electricity coming into your

computer can increase to far above normal levels and cause data loss or system

damage. Protect your computer and peripheral devices by connecting them

to a surge protector, which absorbs voltage surges and prevents them from

reaching your computer.

Warning High voltages can enter your computer through both the

power cord and the modem connection. Protect your

computer by using a surge protector. If you have a

telephone modem, use a surge protector that has a

modem jack. If you have a cable modem, use a surge

protector that has an antenna/cable TV jack. During an

electrical storm, unplug both the surge protector and the

modem.

Starting your notebook

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Starting your notebook

To start the notebook:

1Open your notebook by sliding the latch on the front of your notebook

to the right and lifting the LCD panel.

2Press the power button located above the keyboard.

The power button is preset to On/Off mode. However, you can also set

it to function in Standby/Resume mode. For instructions on changing

the power button mode, see “Changing power settings” on page 99.

3If you are starting your computer for the first time, follow the on-screen

instructions to set up your computer.

Waking up your notebook

When you have not used your notebook for several minutes, it enters a

power-saving mode called Standby. While in Standby, the power indicator

flashes.

If your notebook is in Standby mode, “wake” it up by pressing the power

button. For more information on changing power-saving settings, see

“Managing Power” on page 93.

Power button

Chapter 2: Getting Started

www.gateway.com

Turning off your notebook

To turn off your notebook:

■Click Start, then click Turn Off Computer, then click Turn Off. Windows

shuts down and turns off your computer.

If for some reason you cannot use the Turn Off Computer option in

Windows to shut down your notebook, press and hold the power button

for about five seconds, then release.

Switching user accounts

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Switching user accounts

When you first turn on your notebook, you have the option to add different

user accounts. These user accounts can be customized for each person that

uses the notebook. You can add, delete, or modify existing user accounts. You

can also switch (change) user accounts without turning off your notebook.

To add, delete, or modify user accounts:

1Click Start, select Control Panel, then double-click User Accounts. The User

Accounts window opens.

2Follow the on-screen prompts to add, delete, or modify a user account.

To switch user accounts:

1Click Start, then select Log Off. The Log Off Windows dialog box opens.

Help and

Support For more information about adding, deleting, and

modifying your user accounts, click Start, then select Help

and Support.

Chapter 2: Getting Started

www.gateway.com

2Click Switch User to switch between your user accounts. The Windows

logon screen opens.

3Select the user account that you want to activate. When you switch

between users, any programs that were running for the previous user

continue to run.

Status indicators

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Status indicators

Indicator Icon Description

Caps Lock Turns on when Caps Lock is activated.

Pad Lock Turns on when the embedded numeric keypad is

activated.

Scroll Lock Turns on when Scroll Lock is activated.

Diskette drive Turns on when the standard 1.44 MB diskette drive is in

use.

Hard drive Turns on when the hard drive is in use.

Optical disc drive Turns on when the CD/DVD drive is in use.

Hard drive

Optical disc

drive

Diskette drive

Caps lock

Pad lock

Scroll lock

Chapter 2: Getting Started

www.gateway.com

Using the keyboard

Your notebook features a keyboard that has the same functionality as a

desktop computer keyboard. Many of the keys have been assigned alternate

functions. The alternate function is printed on the key in green text.

You can attach an external keyboard to the notebook using a USB port. You

do not need to shut down the notebook to connect a keyboard.

Function keys/System keys Volume keys/Navigation keys

Numeric

keypad Arrow keysWindows

key

FN key

Application

key FN key

Windows

key

Using the keyboard

www.gateway.com

Keys

Keys Icon Description

Function keys Press these keys labeled F1 to F12 to perform

actions in programs. For example, pressing F1 may

open help.

Each program uses different function keys for

different purposes. Refer to the program

documentation to find out more about the function

key actions.

System keys Press these green-colored keys in combination with

the FNkey to perform specific actions.

Volume keys Press these green-colored keys in combination with

the FNkey to increase or decrease the volume or

mute the sound.

Navigation keys Press these keys to move the cursor to the

beginning of a line, to the end of a line, up the page,

down the page, to the beginning of a document, or

to the end of a document.

FN key Press the FNkey in combination with a

green-colored system key (such as STANDBY, PAUSE,

or STATUS) to perform a specific action.

Application key Press for quick access to shortcut menus and help

assistants in Windows.

Windows key Press to open the Windows Start menu. This key

can also be used in combination with other keys to

open utilities like F(Search utility), R(Run utility),

and E(Explorer utility).

Numeric keypad Use these keys to type numbers when the numeric

keypad is turned on. Press FN+PAD LOCK to turn on

the numeric keypad.

Arrow keys Press these keys to move the cursor up, down, right,

or left.

Chapter 2: Getting Started

www.gateway.com

System key combinations

When you press an FN key and a system key at the same time, the notebook

performs the action identified by the green text or icon on the key.

Press FN and this

function key... To...

Display the power status box in the upper left corner of your

screen. The box shows the battery charge level, the BIOS version,

and whether the AC adapter is being used. Press the key

combination again to close this box.

Toggle the notebook screen between the LCD, an external

monitor, or both displays at the same time. A monitor must be

plugged into the monitor port on the notebook.

Enter Standby mode. Press the power button to leave Standby

mode.

Turn on Pad Lock so you can use the numeric keypad. Press this

key combination again to turn off Pad Lock. The Pad Lock status

indicator appears while this function is turned on.

Pause the text scrolling in a DOS screen. The Scroll Lock status

indicator appears when this function is turned on. Press the key

combination again to continue scrolling. (This function is only

available in some programs.)

Pause execution of a DOS program. (This function is only available

in some programs.)

Stop the currently running DOS program. (This function is only

available in some programs.)

Mute the sound. Press the key combination again to restore the

sound.

Using the keyboard

www.gateway.com

Increase volume.

Decrease volume.

Press FN and this

function key... To...

Chapter 2: Getting Started

www.gateway.com

Multi-function buttons

For more information, see “Programming the multi-function buttons” on

page 118.

Button Icon Press to...

E-mail Open your e-mail program.

Internet Open your Web browser.

Help Open online help.

User-defined shortcut Open the program you assign to this key.

E-mail

Internet

Help

User-defined

shortcut

Using the EZ Pad touchpad

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Using the EZ Pad touchpad

The EZ Pad™ touchpad consists of a touchpad, a rocker switch, and two

buttons.

When you move your finger on the touchpad, the pointer (arrow) on the screen

moves in the same direction.

Touchpad

Left

touchpad

button

Right

touchpad

button

Rocker

switch

Chapter 2: Getting Started

www.gateway.com

You can use the EZ-Pad left and right buttons below the touchpad to select

objects.

You can assign a function to the rocker switch between the touchpad buttons

on your notebook. This function can be to scroll up or down, maximize or

minimize the active window, or open and close the Start menu. For more

information about programming the rocker switch, see “Changing the

touchpad settings” on page 117.

Using the touchpad

To... Do this...

Move the pointer

on the screen. Move your finger around on the

touchpad. If you run out of space

and need to move the pointer

farther, lift your finger, move it to

the middle of the touchpad, then

continue moving your finger.

Select an object

on the screen. Position the pointer over the

object. Press the left button

below the touchpad once. This

action is called clicking.

Start a program

or open a file or

folder.

Position the pointer over the

object. Press the left button

below the touchpad twice in

rapid succession. This action is

called double-clicking.

Access a

shortcut menu or

find more

information

about an object

on the screen.

Position the pointer over the

object. Quickly press and

release the right button once.

This action is called

right-clicking.

Using the EZ Pad touchpad

www.gateway.com

Move an object

on the screen. Position the pointer over the

object. Press the left button and

hold it down, then use the

touchpad to move (drag) the

object to the appropriate part of

the screen. Release the button

to drop the object where you

want it.

To... Do this...

Chapter 2: Getting Started

www.gateway.com

Connecting the modem

If your notebook has a modem jack, the notebook has a built-in 56K modem.

To connect the modem:

1Insert one end of the modem cable into the modem jack on the left

side of the notebook.

2Insert the other end of the modem cable into a telephone wall jack. The

modem will not work with digital or PBX telephone lines.

3Start your notebook, then start your communications software.

Connecting to an Ethernet network

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Connecting to an Ethernet network

If your notebook has a network jack, the notebook can connect to an Ethernet

10/100 network.

To connect to a network:

1Insert one end of the network cable into the network jack on the

left side of the notebook.

2Insert the other end of the network cable into a network wall jack. Ask

your network administrator to help you select the correct network jack.

Your notebook is now physically connected to the network. Your network

administrator can help you log on to your network.

Broadband Internet connections

You can use your computer’s Ethernet jack for more than just networking.

Many broadband Internet connections, such as cable modems and DSL

modems, connect to your computer’s Ethernet jack. For more information,

see “Using the Internet” on page 57 and “Networking Your Notebook” on

page 131.

Chapter 2: Getting Started

www.gateway.com

Installing a printer, scanner, or other

peripheral device

Your computer has two Universal Serial Bus (USB) ports and a parallel printer

port. These ports are used for connecting peripheral devices such as printers,

scanners, and digital cameras to your computer. For more information about

port locations, see “Checking Out Your Gateway Notebook” on page 1.

USB ports support plug-and-play and hot swapping, which means that your

computer will usually recognize such a device whenever you plug it into the

appropriate port. When you use a USB device for the first time, your computer

will prompt you to install any software the device needs. After doing this,

you can disconnect and reconnect the device at any time.

Parallel devices are not plug-and-play. Refer to the device documentation for

detailed information and installation instructions.

www.gateway.com

Getting Help

This chapter tells you about additional information resources available to help

you use your computer, including:

■HelpSpot™

■Online help

■Gateway Web site

Tips & Tricks To access the contents of this guide while you are traveling,

download an electronic copy from

www.gateway.com/support/manlib/.

Chapter 3: Getting Help

www.gateway.com

HelpSpot

Your computer includes HelpSpot, an easily accessible collection of Help

information, troubleshooters, instructional videos, and automated support.

Use HelpSpot to answer questions about Windows and to help you quickly

discover and use the many features of your Gateway computer.

To start HelpSpot:

■Click Start, then select Help and Support. HelpSpot opens.

If this is the first time you have started HelpSpot on your computer, you

may experience a brief wait while HelpSpot builds the help database, then

HelpSpot will display an introductory video.

HelpSpot

www.gateway.com

You can find help information by clicking a link, performing a search, or

browsing the index. To learn about using your Gateway computer, your

mouse, and other topics, click the Getting Started link on the HelpSpot main

page.

Chapter 3: Getting Help

www.gateway.com

HelpSpot Videos

HelpSpot contains several short videos to help introduce you to new concepts

or show you how to perform various tasks.

To play a HelpSpot video:

■To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home

page, then click a video title. The video plays.

Online help

www.gateway.com

Online help

Many programs provide information online so you can research a topic or

learn how to perform a task while you are using the program. Most online

help information can be accessed by selecting a topic from a Help menu or

by clicking a Help button.

You can search for information by viewing the help contents, checking the

index, searching for a topic or keyword, or browsing through the online help.

Chapter 3: Getting Help

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Gateway Web site

Gateway provides a variety of information on its Web site to help you use

your computer.

Visit the Gateway Web site at www.gateway.com for:

■Technical documentation and product manuals

■Technical tips and support, including online chat services

■Hardware drivers

■Order status

■Frequently asked questions (FAQs)

For more information about connecting to the Internet, see “Using the

Internet” on page 57.

www.gateway.com

Windows

Basics

Read this chapter to get basic information on how to:

■Work on the Windows desktop

■Manage files and folders

■Work with documents

■Use shortcuts

Help and

Support For more information on Windows, click Start, then select

Help and Support.

Chapter 4: Windows Basics

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About the Windows environment

After your computer starts, the first screen you see is the Windows desktop.

The desktop is like the top of a real desk. Think of the desktop as your

personalized work space where you open programs and perform other tasks.

Your desktop may be different from the example shown below, depending on

how your computer is set up.

Using the desktop

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Using the desktop

The desktop contains the taskbar, the Start button, and the Recycle Bin icon.

Desktop elements Description

The taskbar is the bar at the bottom of the screen

containing the Start button on the left and a clock

on the right. Other buttons on the taskbar

represent programs that are running.

Click a program’s button on the taskbar to open

the program’s window.

The Start button provides access to programs,

files, help for Windows and other programs, and

computer tools and utilities.

Click the Start button, then open a file or program

by clicking (selecting) an item on the menu that

opens.

The Recycle Bin is where files, folders, and

programs that you discarded are stored. You must

empty the Recycle Bin to permanently delete

them from your computer. For instructions on how

to use the Recycle Bin, see “Deleting files and

folders” on page 46.

Chapter 4: Windows Basics

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Using the Start menu

You can start programs, open files, customize your system, get help, search

for files and folders, and more using the Start menu.

To use the Start menu:

1Click the Start button on the lower left of the Windows desktop. The Start

menu opens showing you the first level of menu items.

2To see all programs and files in the Start menu, click All Programs.

When you move the mouse pointer over any menu item that has an

arrow next to it, another menu, or submenu, opens and reveals related

files, programs, or commands.

3Click a file or program to open it.

Identifying Window items

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Identifying Window items

When you double-click the icon for a drive, folder, file, or program, a window

opens on the desktop. This example shows the Local Disk (C:) window, which

opens after double-clicking the Local Disk (C:) icon in the My Computer

window.

Minimize

Maximize

Title bar

Menu bar

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Every program window looks a little different because each has its own menus,

icons, and controls. Most windows include these items:

Window item Description

The title bar is the horizontal bar at the top

of a window that shows the window title.

Clicking the minimize button reduces the

active window to a button on the taskbar.

Clicking the program button on the taskbar

opens the window again.

Clicking the maximize button expands the

active window to fit the entire screen.

Clicking the maximize button again

restores the window to its former size.

Clicking the close button closes the active

window or program.

Selecting an item on the menu bar starts

an action such as Print or Save.

Working with files and folders

www.gateway.com

Working with files and folders

You can organize your files and programs to suit your preferences much like

you would store information in a file cabinet. You can store these files in

folders and copy, move, and delete the information just as you would

reorganize and throw away information in a file cabinet.

Viewing drives

Drives are like file cabinets because they hold files and folders. A computer

almost always has more than one drive. Each drive has a letter, usually Local

Disk (C:) for the hard drive and 3½ Floppy (A:) for the diskette drive. You may

also have more drives such as a CD/DVD drive.

To view the drives on your computer:

■Click Start, then select My Computer from the Start menu.

To see the files and folders on a drive:

■Double-click the drive icon. If you do not see the contents of a drive after

you double-click its icon, click Show the contents of this drive.

Drives

Chapter 4: Windows Basics

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Creating folders

Folders are much like the folders in a file cabinet. They can contain files and

other folders.

Files are much like paper documents—letters, spreadsheets, and pictures—that

you keep on your computer. In fact, all information on a computer is stored

in files.

To create a folder:

1Click Start, then select My Computer from the Start menu.

2Double-click the drive or folder, for example the Local Disk (C:), where you

want to put the new folder.

The drive or folder window opens. If you do not see the contents of the

drive or folder, click Show the contents of this drive.

3Select File, then New, then Folder. The new folder is created.

4Type a name for the folder, then press ENTER. The new folder name

appears by the folder icon.

Folders

Files

Working with files and folders

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Copying and moving files and folders

The skills you need to copy and move files are called copying, cutting, and

pasting.

When you copy and paste a file or folder, you place a copy of the file or folder

on the Windows clipboard, which stores it. Then, when you decide what folder

you want the copy to go in (the destination folder), you paste it there.

When you cut and paste a file or folder, you remove the file or folder from

its location and place the file or folder on the Windows clipboard. When you

decide where you want the file or folder to go, you paste it there.

To copy a file or folder to another folder:

1Right-click (press the right mouse button) the file or folder that you want

to copy. A pop-up menu opens on the desktop.

2Select Copy from the pop-up menu.

3Open the destination folder.

4With the pointer inside the destination folder, right-click.

5Select Paste. A copy of the file or folder appears in the new location.

To move a file or folder to another folder:

1Right-click (press the right mouse button) the file or folder that you want

to move. A pop-up menu opens on the desktop.

2Select Cut from the pop-up menu.

3Open the destination folder.

Important The clipboard stores whatever you cut or copy until you cut

or copy again. Then the clipboard contains the new

information only. Therefore, you can paste copies of a file

or folder into more than one place, but as soon as you copy

or cut a different file or folder, the original file or folder is

deleted from the clipboard.

Chapter 4: Windows Basics

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4With the pointer inside the destination folder, right-click.

5Select Paste. The file or folder you moved appears in its new location and

is removed from its old location.

Deleting files and folders

When you throw away paper files and folders, you take them from the file

cabinet and put them in a trash can. Eventually the trash can is emptied.

In Windows, you throw away files and folders by first moving them to

Windows trash can, called the Recycle Bin, where they remain until you decide

to empty the bin.

You can recover any file in the Recycle Bin as long as the bin has not been

emptied.

To delete files or folders:

1In My Computer or Windows Explorer, select the files or folders that you

want to delete. For instructions on how to select multiple files and folders,

see “Shortcuts” on page 56.

2Select File, then Delete. Windows moves the files and folders to the

Recycle Bin.

To recover files or folders from the Recycle Bin:

1Double-click the Recycle Bin icon. The Recycle Bin window opens and

lists the files and folders you have thrown away since you last emptied it.

2Select the files or folders that you want to restore. For instructions on

how to select multiple files and folders, see “Shortcuts” on page 56.

3Select File, then Restore. Windows returns the deleted files or folders to

their original locations.

Working with files and folders

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To empty the Recycle Bin:

1Double-click the Recycle Bin icon on the desktop. The Recycle Bin window

opens.

2Select File, then Empty Recycle Bin. Windows asks you if you are sure that

you want to empty the bin.

3Click Yes. Windows permanently deletes all files in the Recycle Bin.

Caution Emptying the Recycle Bin permanently erases any files or

folders in the bin. These files cannot be restored.

Chapter 4: Windows Basics

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Browsing for files and folders

A file or folder that you need is rarely right on top of your Windows desktop.

It is usually on a drive inside a folder that may be inside yet another folder,

and so on.

Windows drives, folders, and files are organized in the same way as a real file

cabinet in that they may have many levels (usually many more levels than

a file cabinet, in fact). So you usually will have to search through levels of

folders to find the file or folder that you need. This is called browsing.

To browse for a file:

1Click Start, then select My Computer.

2Double-click the drive or folder that you think contains the file or folder

that you want to find. (If you do not see the contents of a folder, click

Show the contents of this folder.)

3Continue double-clicking folders and their subfolders until you find the

file or folder you want.

Chapter 4: Windows Basics

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Working with documents

Documents are commonly word processing files, spreadsheet files, or other

similar files. The basic methods of creating, saving, opening, and printing a

document apply to most of these types of files.

The following examples illustrate the concepts for creating, saving, opening,

and printing a document in Microsoft® Word. Though these examples use

Microsoft Word, similar procedures apply to other programs such as Microsoft

Excel, Microsoft Works, and Microsoft Publisher.

For more information about using a program, select Help on the menu bar.

Creating a new document

To create a new document:

1Click Start, then select All Programs, then Microsoft Word. Microsoft Word

starts and a blank document opens.

2Select File, then select New. The New Document pane opens.

Help and

Support

Working with documents

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3Click General Templates. The Templates dialog box opens.

4Click a tab for the type of document you want to create, select a

document template style, then click OK. The document template opens.

5Begin composing your document. Use the menus and toolbar buttons at

the top of the window to format the document.

Saving a document

After you create a document, you need to save it if you want to use it later.

To save a document in Microsoft Word:

1Select File, then Save. The Save As dialog box opens.

2Select the folder in which you plan to save the file from the Save in list.

Help and

Support For more information on saving a document, click Start,

then select Help and Support.

Chapter 4: Windows Basics

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3Type the new file name.

4Click Save.

Opening a document

To view, revise, or print an existing document, you need to open it. Open

the document in the program it was created in.

To open a document in Microsoft Word:

1Click Start, then select All Programs, then Microsoft Word. Microsoft Word

starts and a blank document opens.

2Select File, then Open.

Help and

Support For more information on opening a document, click Start,

then select Help and Support.

File

folder

File

name

Working with documents

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3Find the folder you want to open in the Look in list.

4Double-click the document file name. The document opens.

Printing a document

To print a document, you must have a printer connected to your computer

or have access to a network printer. For more information about installing or

using your printer, refer to the printer documentation.

To print a document in Microsoft Word:

1Make sure that the printer is turned on and loaded with paper.

2Start Microsoft Word and open a document.

3Select File, then Print. The Print dialog box opens.

4Select the print options, then click OK. The document prints.

Help and

Support For more information on printing a document, click Start,

then select Help and Support.

File

folder

File

name

Chapter 4: Windows Basics

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Shortcuts

The following table shows a few shortcuts that you can use in Windows and

almost all programs that run in Windows. For more information on Windows

shortcuts, see your Windows or program documentation.

To... Do this...

Copy a file, folder, text, or graphic Select the item, then press CTRL +C.

Cut a file, folder, text, or graphic Select the item, then press CTRL +X.

Paste a file, folder, text, or graphic Click inside the folder or window where you want to paste

the object, then press CTRL +V.

Select multiple items in a list or in a

window Click the first item, press and hold down the CTRL key,

then click each of the remaining items.

Select multiple adjacent items in a list

or window Click the first item in the list, press and hold down the

SHIFT key, then click the last item in the list.

Permanently delete a file or folder Click the file or folder, then press SHIFT +DELETE. The file

is permanently deleted. The file or folder is not stored

in the Recycle Bin.

Rename a file or folder Select the file or folder, press F2, type the new name,

then press ENTER.

Close the active window or program Press ALT +F4.

Switch to a different file, folder, or

running program Press ALT +TAB.

www.gateway.com

Using the

Internet

This chapter provides information about the Internet and the World Wide

Web, and tells you how to set up the America Online® Internet service so that

you can send and receive e-mail and access other Internet resources.

Chapter 5: Using the Internet

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Learning about the Internet

The Internet is a worldwide network of computers linked together to provide

information to people everywhere. The two most popular services on the

Internet are e-mail and the World Wide Web. You can access this network by

connecting your computer to a telephone, DSL (Digital Subscriber Line), or

cable line and signing up with an Internet Service Provider (ISP).

If you want to access the Internet you need:

■A modem – a device that connects your computer, using a telephone,

DSL, or cable line, to other computers or servers.

■An Internet Service Provider – a company that provides access to the

Internet through an ISP server. When you connect to an ISP, the ISP server

lets you access the Internet and your e-mail messages.

■A Web browser – a program that displays information from the World

Wide Web.

■An e-mail program – a program that lets you create, send, and receive

e-mail messages over the Internet.

Your computer

connects to the

Internet through

an ISP.

ISP Servers

let you connect to

the Internet and

access your e-mail

messages.

Internet Servers

store information so other

computers can access it

from the Internet.

Setting up an Internet account

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Setting up an Internet account

Before you can view the information on the World Wide Web, you need to

set up an Internet account with an Internet Service Provider (ISP). If you have

chosen America Online as an ISP, follow these instructions to set up and

connect to your account. To establish a different ISP service, or to transfer an

existing account to this computer, contact the ISP directly.

If you set up an account with America Online, an Internet e-mail address is

created for you. After completing the setup you are ready to access the

Internet.

To set up an Internet account with America Online:

1Select Start, then select All Programs, then America Online.

2Follow the on-screen instructions. After setting up your account, you can

connect to the Internet and access your e-mail services.

Help and

Support For more information on setting up an Internet account,

click Start, then select Help and Support.

Chapter 5: Using the Internet

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Accessing your Internet account

To connect to your America Online Internet account:

1Select Start, then select All Programs, then America Online.

2Complete the member name and password information, then click

Connect. The computer dials the Internet account telephone number.

If you are using a service other than America Online, check with your ISP for

the correct procedure for connecting.

After connecting, the Web browser window opens. For information about the

Web and the Web browser, see “Using the World Wide Web” on page 61.

To disconnect from your America Online Internet account:

■Click X in the top right corner of the America Online program. Your

computer disconnects from the Internet.

If you are using a service other than America Online, check with your ISP for

the correct procedure for disconnecting.

Help and

Support For more information on accessing your Internet account,

click Start, then select Help and Support.

Important Make sure that your computer disconnects correctly from

your Internet account. If you do not have an “unlimited

hours” ISP account, you may have to pay for the time that

you are connected, even if you are not at the computer.

Using the World Wide Web

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Using the World Wide Web

The World Wide Web is a multimedia window to the Internet that gives you

access to millions of information sources.

Information on the Web comes to you on Web pages, which are electronic

documents that you view using a Web page display program called a browser.

You can use any of the commercially available Web browsers, like Microsoft

Internet Explorer, which comes installed on your new computer.

Web pages can contain text, animations, music, and other multimedia

features.

A group of related Web pages is called a Web site. You can access Web sites to

shop, track investments, read the news, download programs, and much more.

You can explore a Web site or visit other Web sites by clicking areas on the

Web page called links, or hyperlinks. A link may be colored or underlined text,

a picture, or an animated image. You can identify a link by moving the mouse

pointer over it. If the pointer changes to a hand, the item is a link.

To learn more about using the Web browser features, select Help in the menu

bar.

Web

page

Link

Linked Web page

Chapter 5: Using the Internet

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Connecting to a Web site

After you set up an account with an Internet Service Provider (ISP) such as

America Online, you can access the many information sources on the World

Wide Web.

To connect to a Web site:

1Connect to your Internet account. After the computer connects, a default

opening page or welcome screen opens.

2To go to a different Web site, type the address (called a URL for “Universal

Resource Locator”) in the browser address bar (for example

www.gateway.com) then click GO on the browser address bar.

- OR -

On the current Web page, click a link to a Web site.

The Web browser locates the server computer on the Internet, downloads

(transfers) data to your computer, and displays the page on the site that

you requested.

Sometimes Web pages display slowly. The speed that a Web page displays on

your screen depends on the complexity of the Web page and other Internet

conditions. Additionally, the speed of your connection will determine how

fast Web pages display.

Help and

Support For more information on connecting to a Web site, click

Start, then select Help and Support.

Using the World Wide Web

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Downloading files

Downloading is the process of transferring files from a computer on the

Internet to your computer.

To protect your computer against viruses, make sure that you scan the files

you download. For more information, see “Protecting your computer from

viruses” on page 177.

To download files or programs from a Web site:

1Connect to your Internet account.

2In the address bar, type the address of the Web site that contains the file

or program you want to download, then click GO on the browser address

bar.

- OR -

Click a link on a Web page to navigate to the Web site containing the

file that you want to download.

3Create or locate the folder where you want to store the file on your

computer.

4Click the link on the Web page for the file that you want to download.

5Follow the on-screen instructions for saving the file in the folder that

you created.

A copy of the file is downloaded to your computer. The time that it takes

to transfer the file to your computer depends on file size and Internet

conditions.

6Open the folder that you created.

7Install or view the downloaded file by double-clicking it. If applicable,

follow the instructions provided on the Web site to run or install the

program.

Help and

Support For more information on downloading files, click Start, then

select Help and Support.

Chapter 5: Using the Internet

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Using e-mail

E-mail (electronic mail) lets you send messages to anyone who has an Internet

connection and e-mail address. E-mail is usually a free service of your Internet

account.

The Internet never closes, so you can send e-mail messages at any time. Your

e-mail messages arrive at most e-mail addresses in minutes.

An e-mail address consists of a user name, the @ symbol, and the Internet

domain name of the Internet Service Provider (ISP) or company that “hosts”

that user. Your e-mail address is assigned when you sign up for an account

with an ISP. For example, a person with an account with America Online

might have an e-mail address that is similar to this one:

Sending e-mail

To send e-mail using America Online:

1Connect to your America Online account.

2Click Write.

3Type the e-mail address of the recipient you want to send e-mail to in

the Send To box.

4Type the subject of your e-mail in the Subject box.

Help and

Support For more information on sending e-mail, click Start, then

select Help and Support.

jdoe@aol.com

User name Internet domain name

Using e-mail

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5Type the e-mail message.

6When finished, click Send Now. Your e-mail is sent over the Internet to

the e-mail address you specified.

Checking your e-mail

To check your e-mail using America Online:

1Connect to your America Online account.

2Click Read.

For more information about managing and organizing your e-mail messages,

see the online help in your e-mail program.

Help and

Support For more information on checking your e-mail, click Start,

then select Help and Support.

Chapter 5: Using the Internet

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Using

Multimedia

This chapter provides information on using the multimedia capabilities of

your notebook. Read this chapter to learn how to:

■Use the diskette drive

■Use the CD/DVD drive

■Play CDs and DVDs

■Record and play audio files

■Use Windows Media Player

■Use MusicMatch

Chapter 6: Using Multimedia

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Using diskettes

The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks).

Diskettes are useful for storing files or transferring files to another computer.

To use a diskette:

1Insert the diskette into the diskette drive with the label facing up.

2To access a file on the diskette, click Start, then select My Computer, then

the drive letter (for example, the A: drive), then double-click the file.

3To remove the diskette, make sure the drive activity indicator (see “Status

indicators” on page 19) is off, then press the diskette eject button.

Warning Do not expose diskettes to water or magnetic fields.

Exposure could damage the data on the diskette.

Diskette

slot Eject

button

Using the CD/DVD drive

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Using the CD/DVD drive

You can use your computer to enjoy a wide variety of multimedia features,

such as making recordings, listening to audio CDs, and watching DVD movies.

Inserting a CD or DVD

To insert a CD or DVD:

1Press the eject button on the CD/DVD drive. After the disc tray opens

slightly, pull the tray completely open.

2Place the disc in the tray with the label facing up, then press down

carefully on the disc until it snaps into place.

3Push the tray in until it is closed.

Important When you place a single-sided disc in the tray, make sure

that the label side is facing up. If the disc has two playable

sides, place the disc so that the name of the side you want

to play is facing up.

Eject button

Activity indicator Manual eject hole

Chapter 6: Using Multimedia

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Adjusting the volume

You can use the volume controls to adjust the overall volume and the volume

of specific sound devices in your computer.

To adjust the overall volume level using hardware controls:

■On the keyboard, press the volume system key combination FN+ or

FN+ to change the volume, or press the mute system key combination

FN+ to turn off all sound.

To adjust the overall volume level from Windows:

1Click Start, then select Control Panel. The Control Panel window opens.

2Select Sounds, Speech, and Audio Devices.

3Select Adjust the system volume. The Sounds and Audio Devices Properties

dialog box opens.

Help and

Support For more information on adjusting volume, click Start, then

select Help and Support.

Adjusting the volume

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4On the Volume tab, drag the Device Volume slider to change the volume

or click to select the Mute check box, then click OK.

To adjust specific volume levels:

1Click Start, then select Control Panel. The Control Panel window opens.

2Select Sounds, Speech, and Audio Devices.

3Select Adjust the system volume. The Sounds and Audio Devices Properties

dialog box opens.

Chapter 6: Using Multimedia

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4On the Volume tab, click Advanced in the Device volume area. The Master

Volume dialog box opens.

If the device you want to adjust does not appear in the Master Volume

dialog box, select Options, Properties, select the audio device you want

to adjust, then click OK.

5Drag the volume level and balance sliders for the device you want to

adjust, then close the window. For more information about the volume

controls, select Help in the Master Volume dialog box.

6Click X in the top right corner of the Master Volume dialog box.

Listening to CDs

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Listening to CDs

Use the Windows Media Player to listen to CDs. For more information about

using the Windows Media Player, select Help.

To play a CD:

1Insert a CD into the CD/DVD drive.

2If a message asks you to chose a CD player, select Windows Media Player.

The Windows Media Player opens.

3When the media player opens, click (play).

Play Stop

Previous Mute

Volume

Chapter 6: Using Multimedia

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Recording and playing audio

Use the instructions below to make an audio recording by speaking into the

microphone.

To make an audio recording:

1Plug a microphone into the Microphone jack on the computer. See “Left

Side” on page 4 for the location of the jack.

2Click Start, then select All Programs, Accessories, Entertainment, then

Sound Recorder. The Sound Recorder opens.

3Click (record), then speak into the microphone.

4When you finish recording, click (stop).

5Select File, then Save As. The Save As dialog box opens.

6Name the recording, specify the path, then click Save. The recording is

saved.

Help and

Support For more information on recording and playing audio, click

Start, then select Help and Support.

Rewind Fast

Forward Play Stop Record

Recording and playing audio

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To play an audio recording in Sound Recorder:

1Open the Sound Recorder.

2Select File, then Open. The Open dialog box opens.

3Select the file you want to play back, then click Open.

4Play the file by clicking (play), then stop playing the file by clicking

(stop).

Chapter 6: Using Multimedia

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Playing audio and video files with the

Windows Media Player

The Windows Media Player can play several types of audio and video files,

including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more

information about using the Windows Media Player, select Help.

To play a file using the Windows Media Player:

1Click Start, then select All Programs, then Windows Media Player. The

Windows Media Player opens.

2Select File, then Open. The Open dialog box opens.

3Select the file you want to play, then click Open.

4Play the file by clicking (play), then stop playing the file by clicking

(stop).

Video file

information

Video

screen

Stop

Play

Recording and playing audio

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Playing a DVD

A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data

capacity. Because of this increased capacity, full-length movies, several albums

of music, or several gigabytes of data can fit on a single disc. If your computer

has a DVD drive, you can play DVDs with the DVD Player program. For more

information about playing DVDs, select Help in the DVD player program.

To play a DVD:

1Make sure that the speakers are turned on or headphones are plugged in

and that the volume is turned up.

2Turn off your system screen saver and standby timers.

3Click Start, then select All Programs, DVD Player, then DVD Player. The

DVD Player video screen and control panel open.

4Insert a DVD into the DVD drive, then click (play). The DVD plays.

5To control the DVD or adjust the volume, use the controls in the

DVD player. For more information on using the DVD player, see its

online help.

Chapter 6: Using Multimedia

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Using MusicMatch

Using MusicMatch™, you can:

■Play music CDs

■Create MP3 music files from your music CDs

■Use your music files to build a music library

■Enter music track information

■Listen to Internet Radio

For more information on using MusicMatch, see its online Help.

Playing CDs

You can use the MusicMatch program to play music CDs.

To play a music CD:

1Insert the music CD into the CD/DVD drive on your computer. The first

time you insert a CD, the Audio CD dialog box opens.

Using MusicMatch

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2Click Play Audio CD using mmjb, select Always do the selected action, then

click OK. MusicMatch opens, the CD begins playing, and the names of

the music tracks appear in the playlist area.

The next time you insert an audio CD, MusicMatch plays the CD

automatically.

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Building a music library

Use MusicMatch to build a music library. You can organize your music tracks

by categories, find a track quickly by using the sort features, and add

information to a music file.

You can add music tracks to your music library by:

■Creating MP3 files – When you create MP3 files from the tracks on your

music CD, MusicMatch automatically adds these files to your music

library.

■Dragging and Dropping – Drag and drop files from Windows Explorer

or your desktop to the music library.

■Downloading files from the Internet – When you are connected to the

Internet, MP3 files that you download are automatically added to your

music library.

Using MusicMatch

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Changing the music library display settings

Chapter 6: Using Multimedia

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Listening to Internet radio

Use the Radio feature in MusicMatch to listen to Internet Radio stations.

To listen to an Internet radio station:

1Connect to the Internet, then in MusicMatch, click Radio Stations.

The Radio window opens.

Using MusicMatch

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2To select one of the MusicMatch Internet radio stations, select one of the

Popular Stations. You can also choose another Internet radio station by

clicking Broadcast Stations, then clicking Station Selector.

3Select a radio station, then click Play. MusicMatch connects to the station.

Using advanced features

You can also use MusicMatch to create your own music CDs and to download

MP3 files to your portable MP3 player. See the MusicMatch online Help.

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Sending and

Receiving

Faxes

PhoneTools lets you send and receive faxes using the modem.

After you have created a document using a spreadsheet, word processor, or

graphics program, you can send it as a fax. You can also receive faxes on your

notebook. This chapter shows you how to:

■Set up a fax cover page

■Create and send a new fax

■Fax a document you created in another program

■Receive, view, and print a fax

Help and

Support For more information on using the fax functions in

PhoneTools, click Start, then select Help and Support.

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Setting up your cover page

Before you send your first fax, you need to set up your user information. Your

fax cover sheets and fax headers will contain this information, which is

required by law.

To set up your fax cover page:

1If PhoneTools is not open, click Start, then select All Programs, PhoneTools,

then PhoneTools.

2Select Setup, then select General Setup. The General Setup dialog box

opens.

3Click the Customize tab, then type your personal information in the User

boxes.

4Click the Fax tab, then enter your name and fax number in the Fax

identifier text box. This identifier information is required by law. You can

enter up to 20 characters in the text box. We suggest using eight

characters for your identifier name, followed by 12 characters for your

telephone number.

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5Click OK.

6If you want to change the logo that appears on the cover page, select

Setup, then select Logo Management. The Logo Management dialog box

opens.

7If you do not want the PhoneTools logo on your cover page, click the

picture then click the clear button.

- OR -

If you want to replace the PhoneTools logo with one of your own, click

the import button then select a picture for the logo. The picture must

be saved in a supported format (.BMP, .DGR, .GIF, .JPG, .PCX, .T31, or

.TIF) and be small enough to fit in the logo box.

8Click OK.

Important Some fax machines cannot use special characters such

as hyphens. We suggest using spaces instead of hyphens

in telephone and fax numbers.

Import

button Clear

button

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Sending a fax

To send a fax:

1If PhoneTools is not open, click Start, then select All Programs, PhoneTools,

then PhoneTools.

2Click Send Fax. The Send Fax Wizard opens.

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3Enter the recipient’s name, company (if applicable), and fax number, then

click Next.

4Type the message text in the Message Text area.

5Select a cover page template from the Template list, then click Next. If you

typed a message in the Message Text area, you must select a cover page.

6If you want to attach a file, make sure the file is not open, then click

(browse), select the file, then click Open.

7Click Next, then click Finish. The Confirm Transmissions dialog box

opens.

8Click Send. PhoneTools dials the fax number and sends your fax.

Important If for any reason you receive a failed transmission

message, select Send, then Outbox. Right-click the fax that

was not sent to modify it.

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Faxing from programs

To fax a document directly from most programs:

1In the program with the document open, click File, then select Print. The

Print dialog box opens.

2Select the printer CAPTURE FAX BVRP, then click OK. The Send Fax Wizard

opens.

3Complete the wizard as instructed in “Sending a fax” on page 90.

Receiving and viewing a fax

To receive and view a fax:

1If PhoneTools is not open, click Start, then select All Programs, PhoneTools,

then PhoneTools. When PhoneTools is open, it detects incoming faxes and

stores them in the In Box.

2To view a fax, click Fax Inbox, then double-click the fax you want to view.

The fax viewer opens, where you can view and print the fax.

Important Your notebook cannot detect incoming faxes while in the

Standby power-saving mode. For information on changing

power savings settings, see “Changing power settings” on

page 99.

Make sure no other device (such as an answering

machine) is set up to answer the telephone on fewer rings

than PhoneTools.

www.gateway.com

Managing Power

While your notebook is running on battery power, you should manage power

consumption to get the most use out of the battery. This chapter shows you

how to:

■Check and recharge the battery

■Change batteries

■Recalibrate the battery

■Extend the life of the battery by conserving battery power and using

alternate power sources

■Change power-saving settings

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Monitoring the battery charge

Closely monitor the battery charge. When the battery charge gets low, change

the battery or connect to AC power immediately to prevent losing any

unsaved work.

Monitor the battery charge by:

■Positioning the cursor over the power cord icon or battery icon on

the taskbar. A battery status window opens. Move the cursor away from

the icon to close the window.

■Pressing FN+STATUS to view the Status display, which opens in the upper

left corner of the screen. The Status display shows the current power

source, the battery charge, and the power management mode.

■Looking at the battery charge indicator:

■A green light indicates the battery is fully charged.

■An orange light indicates the battery is being charged.

■A red light indicates the battery is low.

■A red, blinking light indicates the battery is critically low.

■An orange, blinking light indicates the battery is malfunctioning.

■Waiting for a Low Battery warning message to appear.

If your battery charge indicators display what looks like an inaccurate charge,

you may need to recalibrate the battery. For more information, see

“Recalibrating the battery” on page 95.

Recharging the battery

The battery recharges while it is installed and your notebook is connected to

AC power. While the battery is recharging, the battery charge indicator turns

orange and the battery icon on the taskbar has a lightning bolt .

Recalibrating the battery

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Recalibrating the battery

If your notebook unexpectedly goes into Standby mode while you are using

it but the battery charge is not low, you may need to recalibrate your battery.

You should also recalibrate the battery once a month to maintain the accuracy

of the battery gauge.

To recalibrate the battery:

1Connect the AC adapter, then turn on your notebook.

2When you see the startup screen, press F2. The BIOS Setup program

opens.

3Click Exit, then select Battery Auto-Learning (set by default to disabled). A

checkmark appears to show that it is now turned on.

4Exit the BIOS Setup utility by clicking Exit, then selecting Save and Exit.

The battery recalibration program begins and the notebook will reboot.

After your battery has been recalibrated, the notebook recharges the

battery. Recharging may take 12-24 hours. After the battery finishes

recharging, the battery meter displays the accurate battery charge. If the

battery meter does not show an accurate charge, contact Gateway

Technical Support.

5Follow the on-screen instructions to exit the battery recalibration

program.

Important Do not interrupt the battery recalibration process. If

recalibration is interrupted, you must start the process over

again.

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Changing batteries

Your notebook must be plugged into AC power or turned off while changing

the batteries.

To replace the battery:

1If your notebook is on, save all work and shut down the notebook.

2Close the notebook cover, turn your notebook over, slide the battery

release latch, and slide the battery out of the bay.

3Slide a charged battery into the bay until it snaps into place.

Warning Danger of explosion if battery is incorrectly replaced.

Replace only with a Gateway battery designed for your

notebook. Discard used batteries according to the

manufacturer’s instructions.

The battery used in this device may present a fire or

chemical burn hazard if mishandled. Do not disassemble,

heat above 212°F (100°C), or incinerate. Dispose of used

battery promptly. Keep away from children.

Extending battery life

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Extending battery life

Conserving battery power

While using the battery to power your notebook, conserve power by:

■Dimming the display as low as is comfortable.

■Removing PC Cards when you do not need them. Many PC Cards use a

small amount of power while inserted, even if they are not being used.

■Modifying the Power Management settings for maximum power savings.

For more information, see “Changing power settings” on page 99.

■Closing the display panel to turn off the display while you are not using

your notebook. The display stays off until you open the panel again.

■Using Hibernate mode for maximum power savings while the notebook

is not in use. For more information, see “Using Hibernate mode” on

page 103.

■Using the CD/DVD drive only when necessary. CD/DVD drives use a large

amount of power.

■Recharge the battery often, take an extra battery, and fully recharge the

batteries before traveling. For more information, see “Recharging the

battery” on page 94 and “Changing batteries” on page 96.

Using alternate power sources

To extend battery life, use alternate power sources whenever possible.

■If traveling internationally, take electrical adapters. Save the battery for

times when you cannot use a power adapter. If you plan on taking your

AC power adapter, also take a single-plug power surge protector.

■If you will have access to an EmPower™ in-flight power receptacle or an

automobile cigarette lighter, use an airplane/automobile power adapter.

Save the battery for times when you cannot use a power adapter.

■To find AC power outlets in airports, look for them next to support pillars,

in large areas such as boarding gates, and under banks of telephones.

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Changing power modes

You can use the following power modes to lengthen the life of your notebook’s

battery:

■Standby - while your notebook is on standby, it switches to a low power

state where devices, such as the LCD screen and drives, turn off.

■Hibernate - (also called save to disk) writes all current memory (RAM)

information to the hard drive, then turns your notebook completely off.

The next time you turn on the notebook, it reads the memory

information from the hard drive and opens the programs and documents

that were open when you activated Hibernate. For more information on

using Hibernate mode, see “Using Hibernate mode” on page 103.

Using Standby mode

Always save your work before using Standby mode. When in Standby, your

computer reduces or turns off the power to most devices except memory.

However, the information in the memory is not saved to the hard drive. If

power is interrupted, the information is lost.

When in Hibernate mode, your computer saves all memory information to

the hard drive, then turns the power completely off.

If your computer

is... ...and you

want to... ...then

On Enter

Standby mode Click Start, then click

Turn Off Computer, then click Stand By.

On Enter Hibernate

mode (must be

enabled)

Click Start, then click

Turn Off Computer, press and hold

SHIFT, then click Hibernate.

In Standby or

Hibernate mode Exit Standby or

Hibernate mode Press the power button.

Changing power settings

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Changing power settings

You can change the function of the power button, Standby key, and

power-saving timers by changing power settings on your notebook.

You can customize power settings from the Windows Control Panel by

selecting power schemes, setting power alarms, adjusting advanced power

settings, and activating Hibernate mode.

Power schemes (groups of power settings) let you change power saving options

such as when the monitor or hard drive is automatically turned off. You can

select one of the defined power schemes or create a custom power scheme.

Alarms can alert you when the battery charge is low.

Advanced power settings let you assign different power saving modes to the

power button and Standby key.

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Changing the power scheme

To change the power scheme

1Click Start, then select Control Panel.

2Click Performance and Maintenance, then click the Power Options icon. The

Power Options Properties dialog box opens.

3Select a power scheme from the Power Scheme list.

- OR -

Set the timers, then save your custom power scheme by clicking Save As

and typing a name for the scheme.

4Save the changes by clicking OK.

Help and

Support For more information on changing power settings, click

Start, then select Help and Support.

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Changing alarm options

To change the alarm options:

1Click Start, then select Control Panel.

2Click Performance and Maintenance, then click the Power Options icon. The

Power Options Properties dialog box opens.

3Click the Alarms tab.

4Adjust the alarm settings, then save the changes by clicking OK.

Help and

Support For more information on changing power settings, click

Start, then select Help and Support.

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Changing advanced power management

settings

To change advanced power management settings:

1Click Start, then select Control Panel.

2Click Performance and Maintenance, then click the Power Options icon. The

Power Options Properties dialog box opens.

3Click the Advanced tab.

4Select a power savings mode to be activated by the power button, then

save the changes by clicking OK.

Help and

Support For more information on changing power settings, click

Start, then select Help and Support.

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Using Hibernate mode

To activate Hibernate mode:

1Click Start, then select Control Panel.

2Click Performance and Maintenance, then click the Power Options icon. The

Power Options Properties dialog box opens.

3Click the Hibernate tab.

4Select the Enable hibernation check box, then click Apply. Hibernate mode

is now an option you can select on the Advanced tab and in the

Turn Off Computer dialog box.

Help and

Support For more information on changing power settings, click

Start, then select Help and Support.

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To use Hibernate mode:

■To use hibernation as a power savings mode, open the Power Options

dialog box, click the Power Schemes or Advanced tab, select Hibernate as

one of the power settings, then save the changes by clicking OK.

■To manually place your computer into hibernation, click Start, then click

Turn Off Computer, press and hold SHIFT, then click Hibernate.

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Travel Tips

These tips can make traveling with your notebook more convenient and

trouble-free. This chapter provides information on:

■Using the modem

■Using your radio frequency wireless connections

■Transferring files

■Protecting your notebook from loss and theft

■Managing your notebook’s power efficiently

Tips & Tricks To access the contents of this guide while you are traveling,

download an electronic copy from

www.gateway.com/support/manlib/.

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Modem

■Take a modem cable to connect the modem to telephone jacks. If you

are traveling internationally, take telephone jack adapters or an acoustic

handset coupler.

■Take a telephone line protector.

■Take a telephone line tester to check for unsafe lines, especially if you

are traveling internationally.

■Take remote access information with you so you can connect to your ISP

while outside of your usual calling area. A list of country dialing codes

may be especially useful if you are traveling internationally.

Radio frequency wireless

connections

■Every country has different restrictions on the use of wireless devices. If

your system is equipped with a wireless device, when traveling between

countries with your system, check with the local Radio Approval

authorities prior to your trip for any restrictions on the use of a wireless

device in the destination country.

■If your system came equipped with an internal embedded wireless device,

see “Safety, Regulatory, and Legal Information” on page 221 for general

wireless regulatory guidelines.

■Wireless communication can interfere with equipment on commercial

aircraft. Current aviation regulations require wireless devices to be turned

off while traveling in an airplane. IEEE 802.11B (also known as wireless

Ethernet or WiFi) communication devices are examples of devices which

use wireless to communicate. For more information, see “Turning your

wireless Ethernet on or off” on page 149.

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Files

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Files

■Copy your working files from your desktop computer to your notebook

before you travel.

■If you need to access your desktop computer files from your notebook

while traveling, set up the desktop computer for remote access. Contact

your network system administrator for more information about remote

access.

■Take extra diskettes for transferring files between computers and backing

up files.

Security

■Get a locking cable for your notebook so you can attach a cable lock and

leave the notebook in your hotel room while you are away.

■Always keep your notebook with you while waiting in airports, train

stations, or bus terminals. Be ready to claim your notebook as soon as it

passes through the x-ray machine in security checkpoints.

■Write down your notebook model number and serial number (available

on the system label) in case of theft or loss, and keep the information

in a safe place. Also, tape your business card or an address label to your

notebook and accessories.

■Whoever sits next to you or behind you can see your notebook display.

Avoid working with confidential files until you can be sure of privacy.

■Use a startup password to restrict access to your notebook.

Important Use a password that you can remember, but that is difficult

for someone else to guess. The password feature is very

secure, with no easy way to recover a forgotten password.

If you forget your password, you must return your notebook

to Gateway for service. Call Gateway Technical Support for

instructions.

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To create a startup password:

1Restart your notebook. As soon as you see a startup screen, press F2.

The BIOS Setup utility opens.

2Click Security, then select Set Admin password and follow the

instructions.

3Click Security, then select Set User password and follow the

instructions. This is the password you need to enter at startup.

4Exit the BIOS Setup utility by clicking Exit, then selecting Save and

Exit.

5Click OK. When you start your computer, you are prompted to enter

the user password you set in Step 3.

Power

To get the best performance from your notebook, avoid using the battery

whenever possible, monitor the battery charge, and use the most efficient

power management settings.

■For information on conserving battery power, see “Conserving battery

power” on page 97.

■For information on using alternate power sources, see “Using alternate

power sources” on page 97.

■For information on monitoring the battery charge, see “Monitoring the

battery charge” on page 94.

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Customizing

Your Notebook

This chapter provides information about customizing your notebook by

changing settings in Windows.

You can:

■Change screen and display settings

■Change the background and screen saver

■Adjust the touchpad settings

■Program the multi-function buttons on the keyboard

■Allocate system memory

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Adjusting the screen and desktop

settings

Adjusting the color depth and screen area are two of the most basic display

settings you may need to change. You can also adjust settings such as the

screen background and screen saver.

Adjusting the color depth

Color depth is the number of colors your LCD displays. Various image types

require various color depths for optimum appearance on your LCD. For

example, simple color drawings may appear adequately in 256 colors while

color photographs need millions of colors to be displayed with optimum

quality.

Windows lets you choose from several color depth settings for your LCD. We

recommend 16-bit High Color setting be used at all times.

If the color in your images seems “false” or “jumpy,” especially after you have

played a game or run a video-intensive program, check the color depth setting

and return it to 16-bit High Color, if necessary.

To change the color depth:

1Click Start, then select Control Panel.

2Click Appearance and Themes, then click the Display icon. The Display

Properties dialog box opens.

Help and

Support For more information on adjusting the screen and desktop

settings, click Start, then select Help and Support.

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3Click the Settings tab.

4Select a setting from the Color Quality or Colors list.

5To save your changes, click OK, then click Yes.

Adjusting the screen resolution

You can change the screen resolution to a size you prefer. For example, you

can increase the resolution to fit more icons on your desktop, or you can

decrease the resolution to make reading and identifying objects on the display

easier. The higher the resolution, the smaller individual components of the

screen (such as icons and menu bars) appear.

To change the screen resolution:

1Click Start, then select Control Panel.

2Click Appearance and Themes, then click the Display icon. The Display

Properties dialog box opens.

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3Click the Settings tab.

4Drag the Screen Resolution slider to the size you prefer.

5To save your changes, click OK, then click Yes.

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Applying a color scheme

A color scheme is a set of colors that you can apply to your Windows

environment. For example, you can change the appearance of such things as

the desktop, windows, and dialog boxes. You can select an existing scheme

or create your own.

To select a color scheme:

1Click Start, then select Control Panel. Click Appearance and Themes.

2Click Display, then click the Appearance tab.

3Select a scheme from the Color Scheme list, then click OK.

Help and

Support For more information on applying a color scheme, click

Start, then select Help and Support.

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Changing the desktop background

The Windows desktop background picture can be changed. Windows provides

several alternative backgrounds, or you can use pictures that you have created

or retrieved from other sources.

To change the desktop background:

1Click Start, then select Control Panel. Click Appearance and Themes.

2Click Display, then click the Desktop tab.

Help and

Support For more information on changing the desktop

background, click Start, then select Help and Support.

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3Select a background picture from the Background list.

- OR -

Select a background picture from another location by clicking Browse.

4If you want the picture you chose to cover the entire screen, select Stretch

or Tile from the Position list.

5If the picture you chose does not cover the entire screen and you did

not choose to tile or stretch the image in Step 4, you can change the solid

color behind the picture by selecting a color from the Color list.

6Click OK.

Selecting a screen saver

You can use a screen saver to keep others from viewing your screen while you

are away from your computer. Windows supplies a variety of screen savers

that you can choose from, and many more are available from the Internet

and as commercial products.

To select a screen saver:

1Click Start, then select Control Panel.

2Click Appearance and Themes, then click the Display icon. The Display

Properties dialog box opens.

Help and

Support For more information on changing the screen saver, click

Start, then select Help and Support.

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3Click the Screen Saver tab.

4Select a screen saver from the Screen Saver list. Windows previews the

screen saver.

5If you want to customize the screen saver, click Settings and then make

your changes. If the Settings button is not available, you cannot

customize the screen saver you selected.

6If you want to display the Welcome (Login) screen whenever you close

the screen saver, select the On resume, display Welcome screen check box.

7If you want to change the time before the screen saver is activated, click

the up or down arrows next to the Wait box.

8Click OK.

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Changing the touchpad settings

You can adjust the double-click speed, pointer speed, left-hand or right-hand

configuration, and other touchpad settings.

To change your touchpad settings:

1Click Start, then select Control Panel.

2Click Printers and Other Hardware, then click the Mouse icon. The Mouse

Properties dialog box opens.

3Click one of the tabs to change your touchpad settings.

4To assign a function to the rocker switch, click the Button Actions tab.

Select the function for the Extended Button One (for the top rocker button)

and Extended Button Two (for the bottom rocker button) from the lists.

5Click OK to save changes.

Help and

Support For more information on changing the mouse settings, click

Start, then select Help and Support.

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Programming the multi-function

buttons

The Multi-function Keyboard Utility lets you change the actions of some of

the multi-function buttons. For a description of the buttons, see

“Multi-function buttons” on page 24.

To program the multi-function buttons:

1Click Start, select Control Panel, then click Switch to Classic View.

2Click the Multi-function Keyboard icon. The Gateway Multi-function

Keyboard utility window opens.

3Click the tab corresponding to the multi-function button to make

changes to its function. To see which button each tab corresponds to,

see “Multi-function buttons” on page 24.

4Click OK.

Help and

Support For more information on programming the multi-function

buttons, click Start, then select Help and Support.

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Allocating system memory

Graphics memory and system memory share the memory installed in your

notebook. By default, your notebook allocates 8 MB of the total memory to

graphics. Some programs, such as graphic intensive games, may require you

to allocate more memory to graphics. You can choose to allocate up to 32 MB

of the total memory for graphics.

To allocate system memory:

1Restart your notebook. As soon as you see a startup screen, press F2. The

BIOS Setup utility opens.

2Click Advanced, then select Shared memory.

3Select the graphics memory size you want to allocate, then click OK.

4Exit the BIOS Setup utility by clicking Exit, then selecting Save and Exit.

5Click OK.

Caution Increasing the memory allocated to graphics decreases

the system memory. Allocating too much memory to

graphics may adversely affect the performance of your

notebook.

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Upgrading Your

Notebook

This chapter provides information about adding hardware devices to your

notebook, including:

■PC Cards

■Memory

■Hard drive

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Adding PC Cards

Your notebook has one PC Card slot (also known as a PCMCIA card slot). This

slot accepts a single Type II or Type III PC Card.

You do not need to restart your notebook when changing most cards because

your notebook supports hot-swapping. Hot-swapping means that you can

insert a PC Card while your notebook is running. If your PC Card does not

work after hot-swapping, refer to the PC Card manufacturer’s documentation

for further information.

To insert a PC Card:

■Push the card firmly into the bottom of the PC Card slot label-side up

until the outer edge of the card is flush with the side of the notebook.

Help and

Support For more information on adding PC Cards, click Start, then

select Help and Support.

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To remove a PC Card:

1Click the icon on the taskbar, then select the PC Card name and

click Stop.

-OR-

Turn off the notebook.

2Release the eject button by pressing the PC Card eject button once.

3Eject the PC Card by pressing the eject button again.

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Preventing static electricity discharge

The components inside your computer are extremely sensitive to static

electricity, also known as electrostatic discharge (ESD).

Before installing memory or replacing the hard drive, follow these guidelines:

■Turn off the computer power.

■Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of the computer.

■Touch a bare metal surface on the back of the computer.

■Unplug the power cord and modem cable.

■Remove the battery.

Before working with computer components, follow these guidelines:

■Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags

because only the inside of the bags provide electrostatic protection.

■Always hold expansion cards by their edges or their metal mounting

brackets. Avoid touching the edge connectors and components on the

cards. Never slide expansion cards or components over any surface.

Caution ESD can permanently damage electrostatic discharge

sensitive components in the computer. Prevent ESD

damage by following ESD guidelines every time you open

the computer case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your computer, remove the battery,

and unplug the power cord and modem cable before

opening the case.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of the notebook.

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Installing memory

Your notebook uses memory modules called SO-DIMMs (Small Outline Dual

Inline Memory Modules). The modules are available in various capacities and

any module can be placed in any available slot. Use PC100 or PC133 memory

modules for upgrading your memory.

To add or replace memory modules:

1Follow the instructions under “Preventing static electricity discharge” on

page 124.

2Shut down your notebook, then disconnect the power adapter and

modem cable.

3Turn the notebook over, then remove the battery. For more information,

see “Changing batteries” on page 96.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your computer, remove the battery,

and unplug the power cord and modem cable before

opening the case. Replace the cover before you restore

power or reconnect the modem cable.

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4Remove the memory bay cover screw, and then remove the memory bay

cover.

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5If you are removing a module, gently press outward on both clips at either

end of the memory module until the module tilts upward. Pull the

memory module out of the slot.

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6Hold the new or replacement module at a 30-degree angle and press it

into the empty memory slot. This module is keyed so that it can only

be inserted in one direction. If the module does not fit, make sure the

notch in the module lines up with the tab in the memory bay.

7Gently push the module down until it clicks in place.

8Replace the memory bay cover and cover screw, insert the battery,

connect the AC adapter, and turn on your notebook.

Important Use only PC100 (100 MHz) or PC133 (133 MHz) memory

modules.

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Replacing the hard drive

To replace the hard drive:

1Follow the instructions under “Preventing static electricity discharge” on

page 124 for important precautions.

2Shut down your notebook, then disconnect the power adapter and

modem cable.

3Turn the notebook over, then remove the battery. For more information,

see “Changing batteries” on page 96.

4Remove the hard drive screws, then pull the drive kit straight out from

the notebook.

5Place the new hard drive kit in the bay, slide it into the connector, then

replace the screws to secure the hard drive to the notebook.

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Networking

Your Notebook

Connecting your home, small office, or home office computers lets you share

drives, printers, and a single Internet connection among the connected

computers.

This chapter contains information about:

■Benefits of using a network in your home, small office, or home office

■Types of network connections

■Using wireless networking

■Purchasing additional network equipment

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The benefits of using a network

A network lets you:

■Share a single Internet connection

■Share computer drives

■Share peripheral devices

■Stream audio and video files

■Play multi-player games

Sharing a single Internet connection

A network makes sharing the Internet easy. Each computer or Internet

appliance that is connected to the network can share the same modem and

telephone line or broadband connection and access the Internet at the same

time. This saves on the cost of installing another telephone line for your

second computer and paying for a second Internet Service Provider (ISP)

account.

Sharing drives

With a network, you can copy files from computer to computer by copying

and pasting or dragging and dropping. You will no longer waste your time

transferring files by using diskettes. In addition, you can map a drive from a

computer on the network to a drive on another computer, and access the file

as if it were located on the hard drive of the computer you are using.

Important Most ISPs allow multiple users at the same time.

If you use America Online as your ISP, you can:

■Log onto America Online through one of your screen names

and the other computers can access the Internet using an

Internet browser.

■Upgrade your service to AOL for Home Networks. This

service allows more than one of your screen names to be

online through your home network at one time.

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Sharing peripheral devices

Each computer that is connected to the network can share the same peripheral

devices, such as a printer. Select print from the computer you are currently

using and your file is automatically printed on your printer no matter where

it is located on your network.

Streaming audio and video files

With a network, you can store audio files (such as the popular .MP3 files) and

video files on any networked computer, then play them on any of the other

computers or devices connected to your network, a process called streaming.

Playing multi-player games

With a home network, you can play multi-player games. Load a game like

Microsoft Midtown Madness 2 on your computers, and in minutes, you and your

friends can race in competing cars through the streets of San Francisco.

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Example network

A network connects all your computers and other devices so that you can

share files, programs, peripheral devices, and much more from any computer

in your home or office. The picture below shows an example of a home

network.

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Selecting a network connection

One of the biggest decisions you will need to make when creating your

network is what type of connection you will use. Gateway supports both wired

and wireless connections.

Wired connections

HPNA (Home Phoneline Networking Alliance) and Ethernet are two popular

types of wired networks.

HPNA

Creating an HPNA network is as easy as knowing where your telephone jacks

and computers are located. HPNA uses your home's standard telephone lines

and telephone jacks instead of special cabling to connect computers. You can

use your networked computers at the same time as you connect to your ISP,

send a fax, or talk on your telephone. For the best performance, your

computers or Internet appliances should have HPNA 2.0 network cards or

jacks for connecting to your network.

Ethernet or Fast Ethernet

Ethernet is a type of connection commonly used in offices around the world.

This type of connection can also be used to build small computer networks

in the home. Ethernet is available at two different speeds: standard Ethernet,

which runs at the same speed as HPNA 2.0, and Fast Ethernet, which runs

up to ten times faster. To create an Ethernet network, you or your electrician

must install special cables in your home or office. Your computers or Internet

appliances must have Ethernet cards or jacks for connecting to a 10 or 10/100

Ethernet switch or hub. If you are connecting just two computers, you can

eliminate the switch or hub and use a special crossover cable.

Important If you have more than one telephone line in your home or

office, make sure that all the computers in your network are

connected to jacks that share the same telephone number.

Important Check local code requirements before installing Ethernet

cable or other wiring in your home or office. Your municipality

may require you to obtain a permit and hire a licensed installer.

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Broadband Internet connections

You can use your computer’s Ethernet or USB jack for more than just

networking. Many broadband Internet connections, such as cable modems

and DSL modems, connect to your computer’s Ethernet or USB jack. Typically,

if one computer is connected to the Internet, other networked computers can

access the Internet through the shared Internet connection. A broadband,

versus dial-up, connection adds speed and an “always on” connection to your

home network.

Wireless Connections

Instead of connecting your computers with wires, you can consider a wireless

networks. Wireless Ethernet is ideal for creating a home or office network.

Wireless Ethernet

A wireless Ethernet network (also known as IEEE 802.11b or WiFi) exceeds

the speed of either HPNA 2.0 or standard Ethernet. In addition, this type of

network allows you the freedom to move about your home or office with your

computer. For example, you can take your notebook computer from your

home office to your patio without having a telephone or Ethernet jack

available.

Warning Radio frequency wireless communication can interfere

with equipment on commercial aircraft. Current aviation

regulations require wireless devices to be turned off while

traveling in an airplane. IEEE 802.11b (also known as

wireless Ethernet or WiFi) communication devices are

examples of devices that provide wireless communication.

Important If your system came equipped with an internal radio

frequency wireless device, see “Safety, Regulatory, and

Legal Information” on page 221 for general wireless

regulatory and safety guidelines. To find out if your system

has an internal wireless device, check the label (see

“Identifying your model” on page 9).

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Assessing your connection needs

To select the type of network that will work best for you, consider how you

will use your network.

HPNA

An HPNA network is appropriate if:

■Your home, small office, or home office has a telephone jack with the

same telephone number in each room that has a device you want to

connect

■You have several Windows-based computers that are used for drive

sharing, printing to a single printer, or surfing the Internet

■Your notebook computer has one of the following:

■An HPNA jack for connecting to a telephone jack

■A USB port to connect to a HPNA adapter

■Cost savings is more important than network speed

■Your connection speed needs are less than 10000 Kbps (see “Comparing

data transfer speed” on page 139)

Ethernet

An Ethernet or Fast Ethernet network is appropriate if:

■You are building a new home or your existing home already has Ethernet

cable installed in each room that has a device you want to connect

■You are creating a network in an office or business

■Network speed is more important than cost savings

■You have a combination of Windows-based computers and

non-Windows-based computers that are used for drive sharing, printing

to a single printer, or surfing the Internet

■Your notebook computer has an Ethernet jack for connecting to the

network

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Wireless Ethernet (IEEE 802.11b, WiFi)

A wireless Ethernet network is appropriate if:

■You are looking for an alternative to using your telephone line or

installing cable for connectivity

■The ability to move about with your computer is as important as network

speed

■You have several Windows-based computers that are used for drive

sharing, printing to a single printer, or surfing the Internet

■Your notebook computer has wireless Ethernet (IEEE 802.11b) for

networking

■Your connection speed needs are less than 11000 Kbps (see “Comparing

data transfer speed” on page 139)

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Comparing data transfer speed

When deciding between connection types, compare the different data transfer

speeds provided by each to the programs you plan to run on your network.

The following table shows types of programs that you may run in your home

or small office and the connection speed each requires.

The following table shows the Gateway-supported network type and the

maximum speed of each.

When comparing the speed at which your network will need to run to the

speed you can get from the connection type, you should consider which

programs may run at the same time on your network.

For example, you have stored several MP3 audio files on your network. You

typically play music on your desktop, and at the same time your teenager may

play music on her notebook. Playing two MP3 audio files simultaneously

Type of Program Speed Required

Voice over IP (VoIP) 5-20 Kbps

Multiplayer Game 20-80 Kbps

Dial-up Internet 24-56 Kbps

MP3 Audio Streaming 80-200 Kbps

Printer Sharing 80-200 Kbps

Broadband Internet 100-1000 Kbps

File Sharing 300-40000 Kbps

MPEG Video Streaming 4000-8000 Kbps

Connection Type Rated Maximum Speed

HPNA 2.0 Wired 10000 Kbps

Ethernet Wired 10000 Kbps

Wireless Ethernet

(IEEE 802.11b or WiFi) Wireless 11000 Kbps

Fast Ethernet Wired 100,000 Kbps

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requires 200 Kbps + 200 Kbps = 400 Kbps. If at the same time you are playing

two MP3 audio files, you also print a file to your printer, the speed required

increases to 200 Kbps + 200 Kbps + 200 Kbps = 600 Kbps.

A comparison of the two tables on the previous page shows that HPNA 2.0,

Ethernet, and wireless Ethernet can handle most programs on a network. If

you anticipate using a combination of programs that regularly exceed

10000 Kbps, you should consider installing Fast Ethernet for your connection.

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Using a wireless network

Your notebook may have wireless Ethernet networking built-in. The

information in this section tells you how to set up and access a wireless

network. If your notebook does not have wireless networking built-in, and

you are interested in getting networking hardware for your notebook or other

computers to set up a network in your home or office, see “Purchasing

additional network equipment” on page 164.

Using wireless Ethernet

Setting up wireless Ethernet networking

If you have wireless Ethernet, the first time you start your notebook, your

system automatically installs the wireless Ethernet drivers. Immediately

following the initial startup, you may be instructed to run the Network Setup

Wizard.

Warning Radio frequency wireless communication can interfere

with equipment on commercial aircraft. Current aviation

regulations require wireless devices to be turned off while

traveling in an airplane. IEEE 802.11b (also known as

wireless Ethernet or WiFi) communication devices are

examples of devices that provide wireless communication.

For instructions to turn wireless Ethernet on and off, see

“Turning your wireless Ethernet on or off” on page 149.

Important If your system came equipped with an internal radio

frequency wireless device, see “Safety, Regulatory, and

Legal Information” on page 221 for general wireless

regulatory and safety guidelines. To find out if your system

has an internal wireless device, check the label (see

“Identifying your model” on page 9).

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To run the Network Setup Wizard:

1Click on the Network Setup Wizard icon on the taskbar. The Network

Setup Wizard opens.

-OR-

Click Start, then select All Programs, Communications, then Network Setup

Wizard. The Network Setup Wizard opens.

2Click Next to continue through the wizard.

Important The following procedure uses the Windows XP Network

Setup Wizard. The example screens show those screens

that typically appear in the course of using the wizard. Your

network situation may differ from that used in this example,

and therefore you may encounter additional screens or

screens with different selections. Make sure you read each

screen in the wizard and make your selections based on

your particular network situation.

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3Click Next. The following screen opens.

4Click to select the Ignore disconnected network hardware checkbox, then

click Next. The following screen opens.

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5Select the method that the notebook accesses the Internet, then click

Next. If you do not see the method you want, click Other for a list of

additional methods, make a selection, then click Next. The following

screen opens.

6Select Let me choose the connections to my network, then click Next. The

following screen opens.

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7Click to select the Wireless Network Connection checkbox, then click Next.

The following screen opens.

8Enter a description of the computer and the name by which the computer

will be identified on the network, then click Next. The following screen

opens.

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9Enter the name of the workgroup this notebook belongs to. This name

is usually assigned by the network system administrator and identifies

which group of computers this notebook is most likely to communicate

with.

10 Click Next. A summary of the network settings you have chosen appears.

11 Click Next to apply the network settings. The following screen opens.

12 If you are setting up a wireless Ethernet network on other computers, you

may want to use the Network Setup Wizard to do so. Select a method

for installing and configuring the network on your other computers and

click Next.

13 Click Finish.

Configuring Windows XP for wireless Ethernet

To configure Windows XP to use the wireless Ethernet network:

1Click Start, then select Control Panel.

2Click Network and Internet Connections. The Network and Internet

Connections window opens.

3Click Network Connections. The Network Connections window opens.

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4Right-click Wireless Network Connection.

5Select Properties. The Wireless Network Connection Properties dialog box

opens.

6Select Internet Protocol (TCP/IP), then click Properties. The Internet Protocol

(TCP/IP) Properties dialog box opens.

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7Click the General tab.

8If you are using a DHCP server, click Obtain an IP address automatically.

- OR -

If you are not using a DHCP server, click Use the following IP address and

enter the IP Address and Subnet Mask.

9Click OK to close the Internet Protocol (TCP/IP) Properties dialog box.

10 Click OK to close the Wireless Network Connection Properties dialog box.

11 Click X to close the Network Connections window.

Important If you are required to enter an IP Address and Subnet

Mask, ask your network system administrator for the

correct values.

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Turning your wireless Ethernet on or off

There are times, such as when you are flying in an aircraft, when you should

turn off your wireless Ethernet network. You can also turn off wireless Ethernet

to conserve battery power on your notebook.

To turn wireless Ethernet on or off using the switch:

■Press the small black switch located in the center of the wireless indicator.

To turn wireless Ethernet on or off using the Start menu:

1Click Start, then select Control Panel.

2Click Network and Internet Connections. The Network and Internet

Connections window opens.

3Click Network Connections. The Network Connections window opens.

4Right-click Wireless Network Connection.

5Select Enable to turn on wireless Ethernet or Disable to turn off wireless

Ethernet.

Wireless switch

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Creating a wireless Ethernet network

After you have turned on wireless Ethernet networks, you may want to create

a new wireless Ethernet network. You can create either an access point or

peer-to-peer wireless Ethernet network.

Access Point

An access point is a device that allows you to both join a wireless network and

access a wired network at the same time. You can create an access point

wireless network if you purchased an RG1000 or equivalent access point. The

figure below shows an example of an access point network.

To create an access point wireless Ethernet network:

1Click Start, then select Control Panel.

2Click Network and Internet Connections. The Network and Internet

Connections window opens.

3Click Network Connections. The Network Connections window opens.

4Right-click Wireless Network Connection.

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5Select View Available Wireless Networks. The Connect to Wireless Network

dialog box opens.

6Click Advanced. The Wireless Network Connection Properties dialog box

opens.

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7Click the Wireless Networks tab.

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8Click Add. The Wireless Network Properties dialog box opens.

9Enter the name of the network. For an access point network, we

recommend entering the name of the access point device followed by

the SSID name found on the back of the access point, for example

RG1000 1ff60a.

10 Click the Data encryption (WEP enabled) check box.

11 Click to clear the The key is provided for me automatically check box.

12 Enter the network key. This key must be the last five digits of the network

name. Example: ff60a.

13 Select ASCII characters from the Key format list.

14 Select 40 bits (5 characters) from the Key length list.

15 Select 0 from the Key index (advanced) list.

16 Make sure that the Network Authentication (Shared mode) check box is not

selected.

17 Make sure that the This is a computer-to-computer (ad hoc) network check

box is not selected.

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18 Click OK to close the Wireless Network Properties dialog box.

19 Click the General tab.

20 Select Internet Protocol (TCP/IP), then click Properties. The Internet Protocol

(TCP/IP) Properties dialog box opens.

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21 Click the General tab.

22 If you are using a DHCP server, click Obtain an IP address automatically.

- OR -

If you are not using a DHCP server, click Use the following IP address and

enter the IP Address and Subnet Mask.

23 Click OK to close the Internet Protocol (TCP/IP) Properties dialog box.

24 Click OK to close the Wireless Network Connection Properties dialog box.

Important If you are required to enter an IP Address and Subnet

Mask, ask your network system administrator for the

correct values.

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Peer-to-peer (ad hoc)

Use a peer-to-peer (ad hoc) network if you are setting up or joining a

temporary or permanent computer-to-computer network for sharing files and

peripheral devices. This type of network does not include an access point into

a wired network.

To create a peer-to-peer wireless Ethernet network:

1Click Start, then select Control Panel.

2Click Network and Internet Connections. The Network and Internet

Connections window opens.

3Click Network Connections. The Network Connections window opens.

4Right-click Wireless Network Connection.

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5Select View Available Wireless Networks. The Connect to Wireless Network

dialog box opens.

6Click Advanced. The Wireless Network Connection Properties dialog box

opens.

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7Click the Wireless Networks tab.

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8Click Add. The Wireless Network Properties dialog box opens.

9Enter the name of the network. For a peer-to-peer network, this can be

any network name not already in use, for example Adhoc.

10 Click the This is a computer-to-computer (ad hoc) network check box.

11 If an encryption key has been agreed to by the other members of your

network, enter this value.

12 Click OK to close the Wireless Network Properties dialog box.

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13 Click the General tab.

14 Select Internet Protocol (TCP/IP), then click Properties. The Internet Protocol

(TCP/IP) Properties dialog box opens.

15 Click the General tab.

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16 Click Use the following IP address

17 Enter an IP Address and Subnet Mask for each wireless computer on your

ad hoc network. The IP Address for computer 1 should end with a 1 and

the IP Address for computer 2 should end with a 2.

18 Click OK to close the Internet Protocol (TCP/IP) Properties dialog box.

19 Click OK to close the Wireless Network Connection Properties dialog box.

Connecting to a wireless Ethernet network in Windows XP

To connect to an existing wireless Ethernet network:

1Click Start, then select Control Panel.

2Click Network and Internet Connections. The Network and Internet

Connections window opens.

3Click Network Connections. The Network Connections window opens.

4Right-click Wireless Network Connection.

Example IP address

and subnet mask for

Example IP address

and subnet mask for

wireless computer 2

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5Select View Available Wireless Networks. The Connect to Wireless Network

dialog box opens.

6Select the network you want to connect to, then click Connect.

Checking network signal strength

If your wireless Ethernet network is running slower than you expect, you

should check your network signal strength.

To check signal strength of your wireless Ethernet network:

1Click Start, then select Control Panel.

2Click Network and Internet Connections. The Network and Internet

Connections window opens.

3Click Network Connections. The Network Connections window opens.

4Right-click Wireless Network Connection.

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5Select Status. The Wireless Network Connection Status dialog box opens.

The meter registers the signal strength for wireless Ethernet on your

notebook if other computers with the same network name are within

range of your notebook.

Important Signal strength is affected by the distance between your

wireless network devices, by radio interference, and

interference from natural obstructions such as walls, floors,

and doors.

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Purchasing additional network

equipment

Use the following shopping lists when purchasing equipment for your

network.

HPNA

For an HPNA network you need:

■An HPNA card installed in each

desktop computer

- OR -

An HPNA/V.90 combination card

installed in each desktop computer

- OR -

A USB HPNA adapter attached to

each desktop or notebook

computer

- OR -

An HPNA PC Card installed in each notebook computer

■Modem cable going from each computer to the closest telephone jack

Important All HPNA components should be HPNA 2.0. A mixture of

HPNA 1.0 and HPNA 2.0 components will result in your

network running at a slower speed.

HPNA card

USB HPNA adapter

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Ethernet

For an Ethernet network you need:

■An Ethernet card installed

in each desktop computer

- OR -

An Ethernet jack on each

desktop and notebook

computer

- OR -

An Ethernet PC Card installed in each notebook computer

■An Ethernet hub or switch with enough ports for each computer and

device in the network (hubs are slightly cheaper than switches but may

run slower than switches)

■Ethernet cable going from each computer to the hub or switch

Important All Ethernet components should be either standard Ethernet

(10 Mbps) or Fast Ethernet (100 Mbps). A mixture of Ethernet

and Fast Ethernet components will result in your network

running at the slower speed.

Ethernet card and hub

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Wireless Ethernet

For a wireless Ethernet network you need:

■A wireless Ethernet (IEEE 802.11b) PCI

card installed in each desktop

computer

- OR -

A wireless Ethernet (IEEE 802.11b) PC

Card installed in each notebook

computer that does not have wireless

Ethernet built-in

■A wireless Ethernet (IEEE 802.11b)

Access Point if you want to connect

your wireless Ethernet to the Internet

or a wired network

For more information

For more information about the Gateway Connected Home or networking an

office, discuss your particular needs with your Gateway Country Store

representative. In addition, several books and Internet sites are dedicated to

networking. Refer to these sources for more information about networking

your home or office with HPNA, Ethernet, or Wireless Ethernet.

Wireless Ethernet PCI card

Wireless Ethernet PC card

Wireless Ethernet Access Point

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Moving from

Your Old

Computer

Transferring software and hardware

from your old computer

If your new computer is replacing an old computer, you may have personal

data files, Internet settings, a printer or other peripheral devices, and other

unique computer settings that you want to move from your old computer to

your new one.

Using the Files and Settings Transfer Wizard

You can move your data files and personal settings from your old computer

to your new one by using the Files and Settings Transfer Wizard. You can take

your display, Internet, and e-mail settings from your old computer and

transfer them to the new one. The wizard also moves specific files or entire

folders, such as My Documents, My Pictures, and Favorites.

To open the Files and Settings Transfer Wizard:

■Click Start, select All Programs, Accessories, System Tools, then Files and

Settings Transfer Wizard.

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Transferring files

You can manually transfer your personal data files by

copying them to removable media, such as a diskette, CD,

or Zip disk, or by using a home network. For more

information, see “Networking Your Notebook” on

page 131.

Finding your files

Many programs automatically save your personal data files in the

My Documents folder. Look in your old computer’s My Documents folder for

personal data files. Use Windows Search to locate other personal data files.

To find files in the My Documents folder:

1Click Start, then select My Computer.

2Double-click the C:\ drive icon. The C:\ window opens.

3Double-click the My Documents folder. The My Documents window opens.

You can often identify different data file types by looking at the file’s extension

(the part of the file name following the last period). For example, a document

file might have a .DOC extension.

File type File usually ends in...

Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT

Spreadsheets .XLS, .XLT, .TXT

Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG

Movies .MPEG, .MPG, .AVI, .GIF, .MOV

Sound and Music .WAV, .CDA, .MP3, .MID, .MIDI

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To find files using Search:

1Click Start, then select Search, then All Files or Folders. The Search Results

window opens.

2Use Windows Search to locate data files by file name or file type. For help

on finding files, select Help, then select Help Topics.

Transferring Internet settings

You can use different methods to transfer your Internet

account from your old computer to your new one.

Setting up your ISP

■If your current Internet Service Provider (ISP) software came preinstalled

on your new computer, run that setup program. If it asks to set up a new

account or an existing one, choose to reconnect to an existing account.

■If your current ISP software is not preinstalled on your new computer,

locate the original Internet setup program provided by your local ISP, or

contact your ISP to see if they have an updated version of their software,

and install it on your new computer.

■If you use MSN as your ISP, or if you know your ISP settings, use the

Windows Internet Connection Wizard.

To use the Internet Connection Wizard:

1Click Start, then select All Programs, Accessories, Communications, then

New Connection Wizard. The New Connection Wizard window opens.

2Configure your Internet settings by following the on-screen instructions.

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Transferring your e-mail and address book

Refer to your old e-mail program’s online help for information on exporting

and importing e-mail messages and the address book. You can often export all

of your old e-mail messages or address book to a diskette, then import them

from the diskette into your new computer’s e-mail program. Alternatively, you

may want to consider simply printing the old information or e-mailing it to

yourself.

Transferring your Internet shortcuts

You can export and import your old bookmarks (Netscape Navigator) or

favorites (Microsoft Internet Explorer). For more information, refer to your

Internet browser program’s online help.

Reinstalling your old printer or scanner

Older printers, scanners, or other peripheral devices may

have Windows support integrated (built in), which means

you do not need any additional software. Newer devices,

however, usually require your original software

installation CDs or diskettes.

Reinstalling a USB printer or scanner

USB devices may have special installation instructions. Refer to your USB

device’s installation guide.

Reinstalling a parallel port printer

You can usually install parallel port printers by following these steps.

To reinstall your old printer:

1Exit Windows and turn off your computer.

2Connect your parallel port printer.

3Turn on your printer, then your computer.

4If Windows detects your printer, install your printer by following the

on-screen instructions. You are finished.

- OR -

If Windows does not detect the printer, go to the next step.

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5Click Start, then select Control Panel. If you do not see the Printers and

Faxes icon, click Switch to Classic View.

6Click/double-click the Printers and Faxes icon, then click Add a printer. The

Add Printer Wizard window opens.

7Install your printer by following the on-screen instructions.

Refer to your peripheral device’s user guide for installation information and

tips. Because most installation software is periodically updated, you should

also check the manufacturer’s Web site for driver updates.

Reinstalling your old programs

You probably use some programs that did not come

installed on your new computer, such as personal finance

software, graphics programs, or games.

Spend some time going through your old computer’s Start and Programs

menus, making note of any programs you want to install on your new

computer. Locate your original program installation CDs and installation

guides. Your original CDs and guides should contain any serial numbers or

product ID keys that may be required for program installation and

registration. Remember to check the manufacturer’s Web site for important

program updates.

Tips & Tricks If your new computer comes with a newer version of a

program, it is usually best to use the newer version than

to reinstall the old one.

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Maintaining

Your Notebook

This chapter provides basic information about maintaining your computer

hardware and software.

Caring for your computer

To extend the life of your system:

■Be careful not to bump or drop your computer, and do not put any objects

on top of it. The case, although strong, is not made to support extra

weight.

■When transporting your computer, we recommend that you put it in a

carrying case.

■Keep diskettes, modular drives, and your computer away from magnetic

fields. Magnetic fields can erase data on both diskettes and hard drives.

■Never turn off your computer when the hard drive indicator is on because

data on the hard drive could be lost or corrupted.

■Avoid subjecting your computer to extreme temperature changes. The

case or LCD can become very brittle and easy to break in cold

temperatures and can melt or warp in high temperatures. Damage due

to either extreme is not covered by your warranty. As a general rule, your

computer is safest at temperatures that are comfortable for you.

■Keep all liquids away from your computer. When spilled onto computer

components, almost any liquid can result in extremely expensive repairs

that are not covered under your warranty.

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■Avoid dusty or dirty work environments. Dust and dirt can clog the

internal mechanisms.

■Set up a regular maintenance schedule according to the table below to

keep your computer running at its best.

Maintenance task Immediately

after purchase Monthly When needed See...

Create an emergency diskette X page 175

Check for viruses X X page 177

Manage hard drive space X page 179

Clean up hard drives X X page 180

Scan hard drive for errors X X page 181

Defragment hard drive X X page 182

Back up files X X page 184

Recalibrate the battery X page 95

Clean computer case X page 186

Clean keyboard X page 187

Clean screen X page 187

Clean mouse X page 187

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Creating an emergency startup

diskette

An emergency startup diskette is a diskette that contains critical information that

you need to start your computer if Windows fails to start. You should create

a startup diskette as soon as you get your computer.

To create an emergency startup diskette:

1Place a blank diskette labeled Startup into the diskette drive.

2Click Start, then select My Computer. The My Computer window opens.

3Right-click 3½ Floppy (A:), then select Format. The Format 3½ Floppy (A:)

dialog box opens.

4Select Create an MS-DOS Startup Disk, then click Start. Windows copies files

to the emergency startup diskette.

Help and

Support For more information on creating an emergency startup

diskette, click Start, then select Help and Support.

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5When Windows finishes copying files, remove the diskette from the

diskette drive.

6To prevent the diskette from being erased or infected by viruses, you

should write-protect it by sliding the write-protect tab up.

7Store your emergency startup diskette in a safe place with your other

backup software media.

Not write-

protected Write-

protected

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Protecting your computer from

viruses

A virus is a program that attaches itself to a file on a computer, then spreads

from one computer to another. Viruses can damage data or cause your

computer to malfunction. Some viruses go undetected for a period of time,

because they are activated on a certain date.

Protect your computer from a virus by:

■Using your Norton® AntiVirus program to check files and programs that

are on diskettes, attached to e-mail messages, or downloaded from the

Internet.

■Checking all programs for viruses before installing them.

■Disabling macros on suspicious Microsoft Word and Excel files. These

programs will warn you if a document that you are opening contains a

macro that might have a virus.

■Periodically updating your Norton AntiVirus program to protect against

the latest viruses.

To scan for viruses:

1Click Start, then select All Programs, Norton AntiVirus, then Norton

AntiVirus 2002. Norton AntiVirus opens.

2Click Scan for Viruses.

3Select the type of scan you want to make in the Scan area, then under

Actions, click Scan.

Help and

Support For more information on protecting your computer from

viruses, click Start, then select Help and Support.

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To remove a virus:

1Find and remove the virus immediately using Norton AntiVirus.

2Turn off your computer and leave it off for at least 30 seconds.

3Turn on the computer and rescan for the virus.

To update Norton AntiVirus:

1Click Start, then select All Programs, Norton AntiVirus, then LiveUpdate -

Norton AntiVirus. The LiveUpdate wizard opens.

2Follow the on-screen instructions to update your Norton AntiVirus

program with the latest virus protection files.

3When the program has finished updating, click Finish.

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Managing hard drive space

Windows provides several utilities you can use to manage your hard drive.

Checking hard drive space

To check hard drive space:

1Click Start, then select My Computer.

2Right-click the drive that you want to check for available file space, then

select Properties. Drive space information appears.

Help and

Support For more information on checking hard drive space, click

Start, then select Help and Support.

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Using Disk Cleanup

Delete unneeded files such as temporary Windows files to free hard drive

space.

To use the Windows Disk Cleanup program:

1Click Start, then select My Computer. The My Computer window opens.

2Right-click the hard drive that you want to delete files from, then select

Properties. The System Properties dialog box opens at the General tab.

3Click Disk Cleanup. The Disk Cleanup dialog box opens.

Help and

Support For more information on using Disk Cleanup, click Start,

then select Help and Support.

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4Select the check box beside each file type you want to delete. For more

information about file types you can delete, read the descriptions in the

Disk Cleanup dialog box.

5Click OK, then click Yes.

Checking the hard drive for errors

The Error-checking program examines the hard drive for physical flaws and

file and folder problems. This program corrects file and folder problems and

marks flawed areas on the hard drive so that Windows does not use them.

If you use your computer several hours every day, you probably want to run

Error-checking once a week. If you use your computer less frequently, once

a month may be adequate. Also use Error-checking if you encounter hard drive

problems.

To check the hard drive for errors:

1Click Start, then select My Computer.

2Right-click the hard drive that you want to check for errors, then select

Properties. The System Properties dialog box opens.

Help and

Support For more information on checking the hard drive for errors,

click Start, then select Help and Support.

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3Click the Tools tab.

4Click Check Now.

5Select the options to use, then click Start. For help, press F1. Windows

checks the drive for errors. This process may take several minutes.

6Correct any problems that are found by following the on-screen

instructions. After Windows has finished checking the drive for errors,

it provides a summary of the problems that it found.

7Click OK.

Defragmenting the hard drive

When working with files, sometimes Windows divides the file information

into pieces and stores them in different places on the hard drive. This is called

fragmentation, and it is normal. In order for the computer to use a file,

Windows must search for the pieces of the file and put them back together.

This process slows the hard drive performance.

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The Disk Defragmenter program organizes the data on the drive so that each

file is stored as one unit rather than as multiple pieces scattered across

different areas of the drive. Defragmenting the information stored on the drive

can improve hard drive performance.

While the Disk Defragmenter program is running, do not use your keyboard

or mouse because using them may continuously stop and restart the

defragmenting process. Also, if you are connected to a network, log off before

starting Disk Defragmenter. Network communication may stop the

defragmentation process and cause it to start over.

To run Disk Defragmenter:

1Click Start, then select My Computer.

2Right-click the hard drive that you want to defragment, then select

Properties. The System Properties dialog box opens.

3Click the Tools tab.

Help and

Support For more information on defragmenting your hard drive,

click Start, then select Help and Support.

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4Click Defragment Now.

5If Disk Defragmenter does not start automatically, click Defragment.

Disk Defragmenter shows its progress on the screen. When finished, Disk

Defragmenter asks if you want to quit the program.

6Click Close.

Backing up files

Backing up files and removing them from the hard drive frees space for new

files on the hard drive. It also protects you from losing important information

if the hard drive fails or you accidentally delete files.

You should back up your files regularly to a writable CD (if you have a CD-R

or CD-RW drive) or to diskettes. Use a backup device, such as a CD-R, CD-RW,

or Zip drive, to do a complete hard drive backup. If you do not have a

high-capacity backup device and you want to purchase one, you can contact

Gateway’s Add-on Sales department or visit our Web site at www.gateway.com.

Help and

Support For more information on backing up files, click Start, then

select Help and Support.

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Using the Scheduled Task Wizard

The Scheduled Task Wizard lets you schedule maintenance tasks such as

running Disk Defragmenter and Error-checking.

To start the Scheduled Task Wizard:

1Click Start, then select All Programs, Accessories, System Tools, then

Scheduled Tasks. The Scheduled Tasks window opens.

2Double-click Add Scheduled Task. The Scheduled Tasks Wizard opens.

3Click Next, then select the Scheduled Task Wizard option you want to

create and follow the screen prompts to customize the task.

Help and

Support For more information on using the Scheduled Task Wizard,

click Start, then select Help and Support.

Important Your computer must be on during scheduled

tasks.

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Cleaning your computer

Keeping your computer clean and the vents free from dust helps keep your

system performing at its best. You may want to gather these items and put

together a computer cleaning kit:

■A soft cloth

■An aerosol can of air that has a narrow, straw-like extension

■Isopropyl alcohol

■Cotton swabs

■A CD/DVD drive cleaning kit

Cleaning the exterior

Always turn off the computer and other peripheral devices, and remove the

battery, before cleaning any components.

Use a damp, lint-free cloth to clean the computer and other parts of your

system. Do not use abrasive or solvent cleaners because they can damage the

finish on components.

Your computer is cooled by air circulated through the vents on the case, so

keep the vents free of dust. With the computer turned off and unplugged,

brush the dust away from the vents with a damp cloth. Be careful not to drip

any water into the vents. Do not attempt to clean dust from inside the

computer.

Warning When you shut down your computer, the power turns off,

but some electrical current still flows through the computer.

To avoid exposure to dangerous electrical voltages and

moving parts, turn off your computer, remove the battery,

and unplug the power cord and modem cable before

opening the case.

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Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with

a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off the computer and turn the unit

upside down. Let the liquid drain, then let the keyboard dry before trying to

use it again. If the keyboard does not work after it dries, you may need to

replace it.

Cleaning the screen

Use a soft cloth and water to clean the screen. Squirt a little water on the

cloth (never directly on the screen), and wipe the screen with the cloth.

Cleaning the mouse

If you have a mouse and the mouse pointer begins moving erratically across

the screen or becomes difficult to control precisely, then cleaning the mouse

will likely improve its accuracy.

To clean your mouse:

1Turn the mouse upside down.

2Rotate the retaining ring on the bottom of the mouse counter-clockwise.

Caution An LCD screen is made of specially coated glass and can

be scratched or damaged by abrasive or ammonia-based

window cleaners.

Help and

Support For a video demonstration on cleaning the mouse, click

Start, then select Help and Support.

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3Remove the retaining ring and mouse ball.

4Remove any dust, lint, or dirt from the mouse ball with a soft cloth.

5Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.

6Replace the mouse ball and lock the retaining ring into place.

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Restoring

Software

Reinstalling device drivers

Device drivers are programs that control devices such as monitors, CD/DVD

drives, and modems. Drivers translate information between computer devices

and programs.

Drivers for your original computer hardware are installed at Gateway. If you

install a new device, you need to install the drivers provided by the device

manufacturer.

You should reinstall device drivers:

■If directed to do so while troubleshooting

■If you see a message indicating that there is a problem with a device driver

If you are not comfortable with the procedures covered in this section, seek

help from a more experienced computer user or a computer service technician.

Reinstall the device drivers if you are directed to do so while troubleshooting

or if a message tells you that there is a problem with a device driver.

Help and

Support For more information on reinstalling device drivers, click

Start, then select Help and Support.

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To reinstall device drivers:

1Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The

System Restoration Kit program starts. Go to Step 5.

- OR -

If the program does not start automatically, go to Step 2.

2Click Start, then select Run. The Run dialog box opens.

3In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter

of your CD/DVD drive).

4Click OK. The System Restoration Kit program starts.

5If the Welcome to the System Restoration Kit window opens, close it by

clicking OK.

6Click the Reinstall tab.

7If there is a Find More button at the bottom of the window, complete

the list of available device drivers by clicking Find More and following the

on-screen instructions.

8Click Automatic Installation, then select multiple device drivers to reinstall.

- OR -

Click Manual Installation, then select a single device driver to reinstall.

9Click Install.

10 Follow any additional on-screen instructions. Depending on the device

driver you are reinstalling, you may only need to restart your computer

to complete the installation. However, if a setup wizard opens when you

restart your computer, follow the on-screen instructions.

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Updating device drivers

The System Restoration Kit contains a device driver update utility that works

over the Internet. If you do not have an Internet Service Provider, the update

utility works by direct dialing the device driver update service.

To update device drivers:

1Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The

System Restoration Kit program starts. Go to Step 5.

- OR -

If the program does not start automatically, go to Step 2.

2Click Start, then select Run. The Run dialog box opens.

3In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter

of your CD/DVD drive).

4Click OK. The System Restoration Kit program starts.

5If the Welcome to the System Restoration Kit window opens, close it by

clicking OK.

6Click the Update tab.

Help and

Support For more information on updating device drivers, click

Start, then select Help and Support.

Important If your system came equipped with a wireless device, only

use the drivers approved for the country the device will be

used in. See the Gateway System Restoration Kit or the

Gateway Technical Support Web site.

If your system came equipped with an internal embedded

wireless device, see “Safety, Regulatory, and Legal

Information” on page 221 for general wireless regulatory

and safety guidelines. To find out if your system has an

internal wireless device, check the label (see “Identifying

your model” on page 9).

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7Click Check Now. The Connect window opens.

8Install available updated device drivers by following the on-screen

instructions. Depending on the device driver you are updating, you may

only need to restart your computer to complete the installation. However,

if a setup wizard opens when you restart your computer, follow the

on-screen instructions.

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Reinstalling Windows

If your computer is not working properly, try the following options to correct

the problem:

■Reinstalling device drivers. For more information, see “Reinstalling device

drivers” on page 189.

■Troubleshooting. For more information, see “Troubleshooting” on

page 197.

If the options above do not correct the problem, you can use the System

Restoration Kit to reinstall Windows and other software.

Reinstalling Windows

The System Restoration Kit steps you through reinstalling Windows. The System

Restoration Kit automatically reinstalls the hardware device drivers and some

programs as well.

To reinstall Windows and the device drivers:

1Place Disc 2 of the System Restoration Kit in the CD/DVD drive. If you have

an additional recordable/rewritable CD drive, make sure you do not put

the System Restoration CD in it.

2Restart the computer.

3Follow the on-screen instructions.

Help and

Support For more information on reinstalling Windows, click Start,

then select Help and Support.

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Reinstalling programs

If you have problems running a program or if you have reinstalled your

operating system, you can reinstall programs from the System Restoration Kit

and the program CDs. Follow the installation instructions on each CD.

To reinstall a program from the System Restoration Kit:

1Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The

System Restoration Kit program starts. Go to Step 5.

- OR -

If the program does not start automatically, go to Step 2.

2Click Start, then select Run. The Run dialog box opens.

3In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter

of your CD/DVD drive).

4Click OK. The System Restoration Kit program starts.

5If the Welcome to the System Restoration Kit window opens, close it by

clicking OK.

6Click the Reinstall tab.

7If there is a Find More button at the bottom of the window, complete

the list of available programs by clicking Find More and following the

on-screen instructions.

8Click Automatic Installation, then select multiple programs to reinstall.

- OR -

Click Manual Installation, then select a single program to reinstall.

Help and

Support For more information on reinstalling programs, click Start,

then select Help and Support.

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9Click Install.

10 Follow any additional on-screen instructions. Depending on the program

you are reinstalling, you may only need to restart your computer to

complete the installation. However, if a setup wizard opens when you

restart your computer, follow the on-screen instructions.

To reinstall a program from a CD:

1Place the program CD in your CD/DVD drive.

2Complete the program reinstallation by following the instructions

included with the program CD.

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Troubleshooting

This chapter provides some solutions to common computer problems. Use the

information to troubleshoot and correct typical hardware and software issues.

This chapter also includes information about:

■Telephone support

■Automated troubleshooting systems

■Tutoring and training

If the suggestions in this chapter do not correct the problem, see “Getting

Help” on page 31 for more information about how to get help.

Help and

Support For more information on troubleshooting, click Start, then

select Help and Support.

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Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

■Never remove the hard drive or memory bay cover while your computer

is turned on, while the battery is installed, and while the modem cable

and AC power adapter are connected.

■Make sure you are correctly grounded before accessing internal

components. For more information about preventing damage from static

electricity, see “Preventing static electricity discharge” on page 124.

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Troubleshooting

First steps

If you have problems with your computer, try these things first:

■Make sure that the AC power adapter is connected to your computer and

an AC outlet and that the AC outlet is supplying power.

■If you use a power strip or surge protector, make sure it is turned on.

■If a peripheral device (such as a keyboard or mouse) does not work, make

sure that all connections are secure.

■Make sure that your hard drive is not full.

■If an error message appears on the screen, write down the exact message.

The message may help Gateway Technical Support in diagnosing and

fixing the problem.

■If you added or removed peripheral devices, review the installation

procedures you performed and make sure you followed each instruction.

■If an error occurs in a program, consult the program’s printed

documentation or the online help.

Important Do not try to troubleshoot your problem if power cords or

plugs are damaged, if your computer was dropped, or if

the cabinet was damaged. Instead, unplug your computer

and contact a qualified computer technician.

Help and

Support For more information on troubleshooting, click Start, then

select Help and Support.

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Software support tools

Your system may include the following support tool to help you diagnose and

fix problems:

■PC Doctor is a comprehensive hardware diagnostic and system

information tool that can test your computer and determine its

configuration. PC Doctor provides 85 professional diagnostic tests

directly from your computer.

This support tool is available from HelpSpot or by clicking Start, then selecting

All Programs, then Gateway Utilities.

Help and

Support For more information on PC Doctor, click Start, then select

Help and Support.

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CD/DVD drive

The computer does not recognize a disc or the CD/DVD drive

■The disc may not be correctly seated in the tray. When you place a disc

on the tray, make sure that you press the disc firmly onto the spindle so

that the retainers hold the disc in place.

■Make sure the disc label is facing up.

■Try a different disc. Occasionally discs are flawed and cannot be read by

the drive.

■Clean the disc. For more information, see “To clean a CD or DVD:” on

page 202.

■Your computer may be experiencing some temporary memory problems.

Shut down and restart your computer.

An audio CD does not produce sound

■Make sure the CD label is facing up.

■Make sure the volume controls are turned up. For more information, see

“Adjusting the volume” on page 70 and “Listening to CDs” on page 73.

■Make sure mute controls are turned off.

To make sure mute is turned off:

1Click Start, then select Control Panel.

2Click Sounds, Speech, and Audio Devices, then click Adjust the system

volume. Make sure that the Mute check box is not selected. For more

information about the mute setting, see “Adjusting the volume” on

page 70.

■Clean the CD. For more information, see “To clean a CD or DVD:” on

page 202.

■Your computer may be experiencing some temporary memory problems.

Shut down and restart your computer.

■Reinstall the audio device drivers. For more information, see “Reinstalling

device drivers” on page 189.

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A DVD movie will not play

■Make sure the label is facing up.

■Shut down and restart your computer.

■The DVD’s regional code and your computer’s regional code may not

match. Regional codes help control DVD title exports and help reduce

illegal disc distribution. To be able to play a DVD, the regional code on

the disc and the regional code for the DVD drive must match.

The regional code on your DVD drive is determined by delivery address

for your computer. The regional code for the disc is on the disc, disc

documentation, or packaging.

To clean a CD or DVD:

■Wipe from the center to the edge, not around in a circle, using a

product made especially for the purpose.

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Device installation

You have computer problems after adding a new device

Sometimes a new device, such as a PC Card, can cause a system resource (IRQ)

conflict. Check IRQ usage to determine if there is an IRQ conflict.

To check IRQ usage:

1Click Start, then select Control Panel, then Performance and

Maintenance.

2Click System, click the Hardware tab, then click Device Manager. The

Device Manager opens.

3Click View, select Resources by type, then double-click Interrupt request

(IRQ). All IRQs and their hardware assignments are displayed.

To free IRQ resources for the new device:

1In the Device Manager, check the device list for a resource conflict.

A resource conflict appears as a black exclamation point in a yellow

circle.

2Remove the device you are trying to install, then determine which

one of the existing devices or ports you can disable.

3Right-click the device or port you want to disable, then select Disable.

The device or port is disabled.

Diskette drive

The diskette drive is not recognized

■Shut down and restart your computer.

You receive a “Access Denied” or “Write protect” error message

■Move the write-protection tab in the upper-right corner of the diskette

down (unprotected).

■The diskette may be full. Delete unnecessary files on the diskette and try

again.

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■Not all diskettes are IBM-compatible. Make sure the diskette you are using

is IBM-compatible.

■Try a different diskette. Occasionally diskettes are flawed and cannot be

read by the diskette drive.

You receive a “Disk is full” error message

■Delete unnecessary files on the diskette.

■Try a different diskette. Occasionally diskettes are flawed and cannot be

read by the diskette drive.

■Run Error-checking on the diskette. For more information, see “Checking

the hard drive for errors” on page 181. If errors are detected and corrected,

try using the diskette again.

You receive a “Non-system disk” or “Disk error” error message

■Eject the diskette from the diskette drive, then press ENTER.

■Make sure the diskette you are using is IBM-compatible.

The indicator on the diskette drive is lit continuously

■Remove the diskette from the drive. If the indicator stays on, try restarting

your computer.

Error-checking

When you started your computer, it ran Error-checking

The computer probably had its power interrupted or was incorrectly shut

down. Windows automatically runs Error-checking at startup when the

computer was incorrectly shut down.

Error-checking fixes errors on the hard drive to minimize data loss. To prevent

Error-checking from running when you start your computer, make sure you

always shut down by selecting Turn Off Computer from the Start menu.

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File management

A file was accidentally deleted

To restore deleted files:

1Double-click the Recycle Bin icon.

2Right-click the file you want to restore, then select Restore. The file

is restored to the place where it was originally deleted from.

If the Recycle Bin was emptied before you tried to restore a file, the

file cannot be recovered.

Hard drive

You receive an “Insufficient disk space” error message

■Delete unnecessary files from the hard drive using Disk Cleanup. For

more information, see “Using Disk Cleanup” on page 180.

■Empty the Recycle Bin by right-clicking the Recycle Bin icon and selecting

Empty Recycle Bin from the pop-up menu.

■If possible, save your files to a diskette or another drive.

■If the hard drive is full, copy any files not regularly used to diskettes or

other backup media, then delete them from the hard drive.

You receive a “Data error” message

■This may be the result of a defective area on the hard drive. To fix hard

drive problems, run the Error-checking program. For more information,

see “Checking the hard drive for errors” on page 181.

Caution All deleted files will be lost when you empty the

Recycle Bin.

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The hard drive cannot be accessed, or you receive a “General failure

reading drive C” error message

■If a diskette is in the diskette drive, eject it and restart the computer.

■Make sure that the hard drive is correctly installed. Remove it, firmly

reinsert it, then restart your computer. For more information, see

“Replacing the hard drive” on page 129.

■If your computer has been subjected to static electricity or physical shock,

you may need to reinstall the operating system.

Internet

You cannot connect to the Internet

■Make sure your computer is connected to the telephone line and the

telephone line has a dial tone. See “Connecting the modem” on page 28

to make sure that the connections have been made correctly.

■If you have the call waiting feature on your telephone line, make sure

it is disabled.

■Make sure your account with your Internet Service Provider (ISP) is set

up correctly. Contact your ISP technical support for help.

■Make sure you do not have a problem with your modem. For information

about solving modem problems, see “Modem” on page 208.

You receive an “Unable to locate host” message and are unable to

browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly,

you have lost your Internet connection, or your ISP is having technical

difficulties.

■Double-check the URL or try a different URL.

■If the error message still appears, disconnect from the ISP connection and

close your browser, then reconnect and open the browser. If you still get

the error, your ISP may be having technical difficulties.

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Connecting to a Web site takes too long

Many factors can affect Internet performance:

■The condition of the telephone lines in your residence or at your local

telephone company

■The condition of the Internet computers to which you connect and

the number of users accessing those computers

■The complexity of graphics and multimedia on Web pages

■Having multiple Web browsers open, performing multiple downloads,

and having multiple programs open on your computer

People are sending you e-mail messages, but you have not received

any mail

■Click the receive button in your e-mail program.

■Make sure your account with your Internet Service Provider (ISP) is set

up correctly. Contact your ISP technical support for help.

Keyboard

The external keyboard does not work

■Make sure the keyboard cable is plugged in correctly.

■Try a keyboard that you know works to make sure the keyboard port

works.

■If you spilled liquid in the keyboard, turn off the computer and unplug

the keyboard. Clean the keyboard and turn it upside down to drain it.

Let the keyboard dry before using it again.

A keyboard character keeps repeating or you receive a “Keyboard

stuck” or “Key failure” error message

■Make sure that nothing is resting on the keyboard.

■Make sure a key is not stuck. Press each key to loosen a key that might

be stuck, then restart the computer.

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LCD panel

The screen resolution is not correct

■Change the screen resolution and color depth from the Display Properties

dialog box. For more information, see “Adjusting the color depth” on

page 110 and “Adjusting the screen resolution” on page 111.

The text on the display is dim or difficult to read

■Move the computer away from sources of electrical interference such as

televisions, unshielded speakers, microwaves, fluorescent lights, and

metal beams or shelves.

■Change the display settings. For more information, see “Adjusting the

screen and desktop settings” on page 110.

Memory

You receive a “Memory error” message

■Make sure the memory modules are inserted correctly in the memory bay

slot. For more information, see “Installing memory” on page 125.

■Use diagnostic programs to help determine if a memory module is failing.

For more information, see “Installing memory” on page 125.

You receive a “Not enough memory” error message

■Close all programs, then restart the computer.

Modem

Your modem does not dial or does not connect

■Make sure your computer is connected to the telephone line and the

telephone line has a dial tone. See “Connecting the modem” on page 28

to make sure that the connections have been made correctly.

■Make sure that the modem cable is less than 6 feet (1.8 meters) long.

■Remove any line splitters or surge protectors from your telephone line,

then check for a dial tone by plugging a working telephone into the

telephone wall jack.

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■If you have additional telephone services such as call waiting, call

messaging, or voice mail, make sure that all messages are cleared and call

waiting is disabled before using the modem. Contact your telephone

service to get the correct code to temporarily disable the service. Also

make sure the modem dialing properties are set appropriately.

To check the dialing properties:

1Click Start, then select Control Panel. If you do not see the Phone and

Modem Options icon, click Switch to Classic View.

2Click/double-click the Phone and Modem Options icon, then click the

Dialing Rules tab.

3Select the location from which you are dialing, then click Edit.

4Make sure all settings are correct.

■Disconnect any answering machine, fax machine, or printer that is on

the same line as the modem. You should not have these devices plugged

into the same telephone line as the modem.

■Make sure that you are not using a digital, rollover, or PBX line. These

lines do not work with your modem.

■Check for line noise (scratchy, crackling, or popping sounds). Line noise

is a common problem that can cause the modem to connect at a slower

rate, abort downloads, or even disconnect. The faster the modem, the

less line noise it can tolerate and still work correctly.

■Listen to the line using your telephone. Dial a single number (such as 1).

When the dial tone stops, listen for line noise. Wiggle the modem cable

to see if that makes a difference. Make sure the connectors are free from

corrosion and all screws in the wall or telephone wall jack are secure.

■You can also call your telephone service and have them check the

telephone line for noise or low line levels.

■Try another telephone line (either a different telephone number in your

house or a telephone line at a different location). If you can connect on

this line, call your telephone company.

■Try connecting with the modem at a lower connection speed. If reducing

the connect speed lets you connect, contact your telephone company.

The telephone line may be too noisy.

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You cannot connect to the Internet

■The ISP may be having technical difficulties. Contact your ISP technical

support for help.

■See if the modem works with a different communications program. The

problem may be with just one program.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public

telephone lines to 53K. Other factors, such as line noise, telephone service

provider equipment, or ISP limitations, may lower the speed even further.

If your system has a v.90 modem, the speed at which you can upload (send)

data is limited to 33.6K. If your system has a v.92 modem, the speed at which

you can upload data is limited to 48K. Your ISP may not support 48K uploads.

You can check modem connection speeds and dial-up network (DUN)

connections by accessing the gateway.your.way dial-up server. The server also

contains drivers, patches, and updates for current Gateway hardware and

software.

The server provides a secure connection and is a stand-alone server. You

cannot use it to access the Internet. The server cannot be accessed Mondays

from 8:00 a.m. to 12:00 p.m. CST.

To access the gateway.your.way dial-up server:

1Insert Disc 1 of the System Restoration Kit.

2Select Help.

3Click Support Web Site, then follow the on-screen instructions.

4To check your modem connection speed, select the Direct Dial option.

After your modem connects, move the mouse cursor over the Dial-Up

Networking icon (located next to the clock on your Taskbar), your

modem connection speed appears.

Your fax communications program only sends and receives faxes at

14,400 bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of

14,400 bps.

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The modem is not recognized by the computer

■Make sure the line connected to the modem is working and plugged into

the appropriate port on the modem. See “Connecting the modem” on

page 28 to make sure that the connections have been made correctly.

■If the modem shares the telephone line with another device, make sure

the telephone line is not in use (for example, someone is on the

telephone, or another modem is in use).

■Use the modem cable that came with your computer. Some telephone

cables do not meet required cable standards and may cause problems with

the modem connection.

■Shut down and restart your computer.

■Run Windows modem diagnostics.

To run modem diagnostics:

1Close all open programs.

2Click Start, then select Control Panel. If you do not see the Phone and

Modem Options icon, click Switch to Classic View.

3Click/double-click the Phone and Modem Options icon, then click the

Modems tab.

4Click to select your modem, then click Properties. The Modem

Properties window opens.

5Click the Diagnostic tab, then Query Modem. If information about the

modem appears, the modem passed diagnostics. If no modem

information is available, a white screen appears with no data, or if

you get an error such as “port already open” or “the modem has

failed to respond,” the modem did not pass diagnostics.

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The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking.

Handshaking is a digital “getting acquainted” conversation between the two

modems that establishes connection speeds and communication protocols.

You may hear unusual handshaking sounds when the modems first connect.

If the handshaking sounds are too loud, you can turn down the modem

volume.

To turn down the modem volume:

1Click Start, then select Control Panel. If you do not see the Phone and

Modem Options icon, click Switch to Classic View.

2Click/double-click the Phone and Modem Options icon, then click the

Modems tab.

3Select the modem you want to adjust, then click Properties.

4Click the Modem tab, then adjust the Speaker volume control.

5Exit Phone and Modem Options by clicking OK twice.

Mouse

The external mouse does not work

■Make sure that the mouse cable is plugged in correctly.

■Try a mouse you know is working to make sure the mouse port works.

■Shut down and restart your computer.

The external mouse works erratically

■Clean the mouse. For more information, see “Cleaning the mouse” on

page 187.

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Networks

You cannot connect to your company network

■Every network is unique. Contact your company computer department

or network administrator for help.

■If your system came equipped with an internal wireless device, do not

operate the wireless device unless the system is fully assembled.

Passwords

The computer does not accept your password

■Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the

password.

You forgot your startup password

■The password feature (which is set in the BIOS Setup utility) is very secure,

with no easy way to recover a forgotten password. You must return your

computer for repair. Call Gateway Technical Support for instructions.

PC Cards

You installed a PC Card and now your computer is having problems

■Make sure you have correctly installed required software for the PC Card.

For more information, see your PC Card’s documentation.

■Make sure that the PC Card you installed is not causing a system resource

conflict. For more information on resource conflicts, see “Device

installation” on page 203.

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Power

Your computer is not working on AC power

■Make sure your AC power adapter is connected correctly to your

computer. For more information, see “Connecting the AC adapter” on

page 12.

■If your system is plugged into a surge protector, make sure the surge

protector is securely connected to an electrical outlet, switched on, and

working correctly. To test the outlet, plug a working device, such as a

lamp, into the outlet and turn it on.

■Make sure the AC power adapter cables are free from cuts or damage.

Replace any damaged cables.

Your computer is not working on battery power

■Make sure the battery is installed correctly. For more information, see

“Changing batteries” on page 96.

■Make sure the battery is fully recharged. For more information, see

“Recharging the battery” on page 94.

■Make sure the battery is calibrated correctly. For more information, see

“Recalibrating the battery” on page 95.

Printer

The printer will not turn on

■Make sure the power cable is plugged into an AC power source.

The printer is on but will not print

■Check the cable between the printer and the computer. Make sure it is

connected to the proper port.

■Most printers have an online/offline button that you may need to press

so the printer can start printing. Press the button to put the printer

online.

■Check the connector and cable for bent or broken pins.

■Reinstall the printer driver. Use the manual that came with your printer

for instructions on installing the printer driver.

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■If the printer you want to print to is not the default printer, make sure

you have selected it in the printer setup.

To set a default printer:

1Click Start, then select Control Panel. If you do not see the Printers

and Faxes icon, click Switch to Classic View.

2Click/double-click the Printers and Faxes icon. The Printers and Faxes

window opens.

3Right-click the name of the printer you want to be the default

printer, then select Set as Default Printer.

You receive a “Printer queue is full” error message

■Make sure the printer is not set to work offline.

To make sure the printer is not set to work offline:

1Click Start, then select Control Panel. If you do not see the Printers

and Faxes icon, click Switch to Classic View.

2Click/double-click the Printers and Faxes icon. The Printers and Faxes

window opens.

3Double-click the icon for the printer you want to use.

4Select Printer. If there is a Use Printer Offline option on the menu, click

it to clear the check mark.

- OR -

Select Printer. If there is a Connect option on the menu, click it to

connect to the printer.

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■Wait until files have been printed before sending additional files to the

printer.

■If you print large files or many files at one time, you may want to add

additional memory to the printer. Consult the printer documentation for

instructions for adding additional memory.

You receive a “Printer is out of paper” error message

■After adding paper, make sure the printer is online. Most printers have

an online/offline button that you need to press after adding paper.

Sound

You are not getting sound from the speakers

■Make sure the Windows volume control is turned up. For more

information, see “Adjusting the volume” on page 70 and “Listening to

CDs” on page 73.

■Make sure that Mute is not selected. For more information, see “Adjusting

the volume” on page 70 and “Listening to CDs” on page 73.

Video

The external monitor is not working

■Make sure that the monitor power is turned on and that the video cable

is correctly connected.

The LCD panel has pixels that are always dark or too bright

■This condition is normal and inherent in the TFT technology used in

active-matrix LCD screens. Gateway’s inspection standards keep these to

a minimum. If you feel these pixels are unacceptably numerous or dense

on your display, contact Gateway Technical Support to identify whether

a repair or replacement is justified based on the number of pixels affected.

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Telephone support

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Telephone support

Before calling Gateway Technical Support

If you have a technical problem with your computer, follow these

recommendations before contacting Gateway Technical Support:

■Make sure that your computer is connected correctly to a grounded

AC outlet that is supplying power. If you use a power strip, make sure

that it is switched on.

■If a peripheral device, such as a keyboard or mouse does not appear to

work, make sure that all cables are plugged in securely.

■If you have recently installed hardware or software, make sure that you

have installed it according to the instructions provided with it. If you

did not purchase the hardware or software from Gateway, refer to the

manufacturer documentation and technical support resources.

■If you have “how to” questions about using a program, consult:

■Online Help

■Printed documentation

■The Microsoft Windows documentation

■The software publisher’s Web site

■Consult the troubleshooting section of this chapter.

■Have your customer ID, serial number, and order number available, along

with a detailed description of your issue, including the exact text of any

error messages, and the steps you have taken.

■Make sure that the computer is nearby at the time of your call. The

technician may have you follow appropriate troubleshooting steps while

on the line.

Warning To avoid bodily injury, do not attempt to troubleshoot your

computer problem if:

■Power cords or plugs are damaged

■Liquid has been spilled into your computer

■Your computer was dropped

■The cabinet was damaged

Instead, unplug your computer and contact a qualified

computer technician.

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Telephone numbers

You can access the following services through your telephone to get answers

to your questions:

Resource Service description How to reach

Automated

troubleshooting

system (ATS)

Use an automated menu system and your

telephone keypad to find answers to common

problems.

800-846-2118 (US)

877-709-2945 (Canada)

Fax on demand

support Order a catalog of documents on common

problems, then order documents by document

numbers. The documents will be faxed to you.

800-846-4526 (US)

877-709-2951 (Canada)

Gateway’s

fee-based

software

tutorial service

Get tutorial assistance for software issues billed

by the minute. 800-229-1103 (charged to

your credit card)

900-555-4695 (charged to

your telephone bill)

Gateway

Technical

Support

Talk to a Gateway Technical Support

representative about a non-tutorial technical

support question. (Refer to “Before calling

Gateway Technical Support” on page 217

before calling.)

TDD Technical Support (for hearing impaired) is

available:

Weekdays 6:00 a.m. - 8:00 p.m. Central Time

Weekends 6:00 a.m. - 5:00 p.m. Central Time

800-846-2301 (US)

800-846-3609 (Canada

and Puerto Rico)

605-232-2191 (all other

countries)

800-846-1778 (TDD)

America Online Get support for your America Online ISP

account 800-827-6364 (US)

888-265-4357 (Canada)

CompuServe Get support for your CompuServe ISP account 800-848-8990 (US)

Sales,

accounting,

and warranty

Get information about available systems, pricing

orders, billing statements, warranty service, or

other non-technical issues.

800-846-2000 (US)

888-888-2037 (Canada)

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Tutoring and training

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Tutoring and training

Gateway's Technical Support professionals cannot provide hardware and

software training or tutorial services. Instead, Gateway recommends the

following tutoring and training resources.

Self-help

If you have how-to questions about using your Gateway-supplied hardware or

software, consult the following resources:

■The printed or online manual that came with your hardware or software.

In many cases, additional product information and online manuals for

Gateway-supplied hardware can be found in our Web site's

Documentation Library

■This user's guide

■The software publisher's Web site

Tutoring

For help on using hardware or software that came with your Gateway

computer, contact Gateway's fee-based tutorial hotline:

■800-229-1103 (rate charged per minute; charged to a major credit card)

■900-555-4695 (rate charged per minute; charged to your telephone bill)

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Training

Gateway provides the following in-person and computerized training:

Resource Service description For more information

In-Store Training

at Gateway

Country stores

Our friendly and knowledgeable software

trainers can teach you how to use the Internet

and the most popular software programs,

including Microsoft Word, Excel, and

PowerPoint.

www.gateway.com/country

Gateway CD

Learning

Libraries

A variety of courses and tutorials are available

on CD. Select from several easy-to-use learning

libraries.

www.gateway.com/training

Online Training

from

Learn@Gateway

More than 450 online courses are available from

Learn@Gateway. All you have to do is go online

and log in. You select the subject matter, and the

learning format (self-paced tutorials or virtual

classrooms), all from the comfort of your

computer.

www.learnatgateway.com/

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Safety,

Regulatory, and

Legal Information

Important safety information

Your Gateway system is designed and tested to meet the latest standards for safety of information

technology equipment. However, to ensure safe use of this product, it is important that the

safety instructions marked on the product and in the documentation are followed.

Setting up your system

■Read and follow all instructions marked on the product and in the documentation before you

operate your system. Retain all safety and operating instructions for future use.

■Do not use this product near water or a heat source such as a radiator.

■Set up the system on a stable work surface.

■The product should be operated only from the type of power source indicated on the rating

label.

■If your computer has a voltage selector switch, make sure that the switch is in the proper

position for your area. The voltage selector switch is set at the factory to the correct voltage.

■Openings in the computer case are provided for ventilation. Do not block or cover these

openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system

for ventilation when you set up your work area. Never insert objects of any kind into the

computer ventilation openings.

Warning Always follow these instructions to help guard against

personal injury and damage to your Gateway system.

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■Some products are equipped with a three-wire power cord to make sure that the product is

properly grounded when in use. The plug on this cord will fit only into a grounding-type

outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an

electrician to install the appropriate outlet.

■If you use an extension cord with this system, make sure that the total ampere rating on the

products plugged into the extension cord does not exceed the extension cord ampere rating.

■If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the

antenna or cable system is electrically grounded to provide some protection against voltage

surges and buildup of static charges.

Care during use

■Do not walk on the power cord or allow anything to rest on it.

■Do not spill anything on the system. The best way to avoid spills is to avoid eating and

drinking near your system.

■Some products have a replaceable CMOS battery on the system board. There is a danger of

explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or

equivalent type recommended by the manufacturer. Dispose of batteries according to the

manufacturer’s instructions.

■When the computer is turned off, a small amount of electrical current still flows through the

computer. To avoid electrical shock, always unplug all power cables and modem cables from

the wall outlets before cleaning the system.

■Unplug the system from the wall outlet and refer servicing to qualified personnel if:

■The power cord or plug is damaged.

■Liquid has been spilled into the system.

■The system does not operate properly when the operating instructions are followed.

■The system was dropped or the cabinet is damaged.

■The system performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Important Do not use Gateway products in areas classified as

hazardous locations. Such areas include patient care

areas of medical and dental facilities, oxygen-laden

environments, or industrial facilities.

Caution To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

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Regulatory compliance statements

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Regulatory compliance statements

Wireless Guidance

Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),

operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The

following section is a general overview of considerations while operating a wireless device.

Additional limitations, cautions, and concerns for specific countries are listed in the specific

country sections (or country group sections). The wireless devices in your system are only

qualified for use in the countries identified by the Radio Approval Marks on the system rating

label. If the country you will be using the wireless device in, is not listed, please contact your

local Radio Approval agency for requirements. Wireless devices are closely regulated and use may

not be allowed.

The power output of the wireless device or devices that may be embedded in your notebook is

well below the RF exposure limits as known at this time. Because the wireless devices (which may

be embedded into your notebook) emit less energy than is allowed in radio frequency safety

standards and recommendations, Gateway believes these devices are safe for use. Regardless of

the power levels, care should be taken to minimize human contact during normal operation.

As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the

body, for use of a wireless device near the body (this does not include extremities) is typical. This

device should be used more than 20 cm (8 inches) from the body when wireless devices are on

and transmitting.

Some circumstances require restrictions on wireless devices. Examples of common restrictions

are listed below:

Warning Radio frequency wireless communication can interfere

with equipment on commercial aircraft. Current aviation

regulations require wireless devices to be turned off while

traveling in an airplane. 802.11B (also known as wireless

Ethernet or Wifi) and Bluetooth communication devices are

examples of devices that provide wireless communication.

Warning In environments where the risk of interference to other

devices or services is harmful or perceived as harmful, the

option to use a wireless device may be restricted or

eliminated. Airports, Hospitals, and Oxygen or flammable

gas laden atmospheres are limited examples where use

of wireless devices may be restricted or eliminated. When

in environments where you are uncertain of the sanction

to use wireless devices, ask the applicable authority for

authorization prior to use or turning on the wireless device.

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Warning Every country has different restrictions on the use of

wireless devices. Since your system is equipped with a

wireless device, when traveling between countries with

your system, check with the local Radio Approval

authorities prior to any move or trip for any restrictions on

the use of a wireless device in the destination country.

Warning If your system came equipped with an internal embedded

wireless device, do not operate the wireless device unless

all covers and shields are in place and the system is fully

assembled.

Warning Wireless devices are not user serviceable. Do not modify

them in any way. Modification to a wireless device will void

the authorization to use it. Please contact Gateway for

service.

Warning Only use drivers approved for the country in which the

device will be used. See the Gateway System Restoration

Kit, or contact Gateway Technical Support for additional

information.

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United States of America

Federal Communications Commission (FCC)

Intentional emitter per FCC Part 15

Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),

operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This

section is only applicable if these devices are present. Refer to the system label to verify the

presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in the United States of

America if an FCC ID number is on the system label.

The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the

body, for use of a wireless device near the body (this does not include extremities). This device

should be used more than 20 cm (8 inches) from the body when wireless devices are on. The

power output of the wireless device (or devices), which may be embedded in your notebook, is

well below the RF exposure limits as set by the FCC.

Operation of this device is subject to the following two conditions: (1) This device may not cause

harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation of the device.

Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses, and

can radiate radio frequency energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio or television reception. However, there is

no guarantee that interference will not occur in a particular installation. If this equipment does

cause interference to radio and television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the interference by one or more of

the following measures:

■Reorient or relocate the receiving antenna

■Increase the separation between the equipment and receiver

■Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected

■Consult the dealer or an experienced radio/TV technician for help.

Compliance Accessories: The accessories associated with this equipment are: shielded video

cable when an external monitor is connected. These accessories are required to be used in order

to ensure compliance with FCC rules.

Warning Wireless devices are not user serviceable. Do not modify

them in any way. Modification to a wireless device will void

the authorization to use it. Contact Gateway for service.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

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FCC declaration of conformity

Responsible party:

Gateway Companies, Inc.

610 Gateway Drive, North Sioux City, SD 57049

(605) 232-2000 Fax: (605) 232-2023

Product:

■Solo 1400

This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the

following two conditions: (1) this device may not cause harmful interference, and (2) this device

must accept any interference received, including interference that may cause undesired

operation.

Caution Changes or modifications not expressly approved by

Gateway could void the FCC compliance and negate your

authority to operate the product.

227

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Telecommunications per FCC part 68

(applicable to products fitted with USA modems)

Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On

the computer or modem card is a label that contains the FCC registration number and Ringer

Equivalence Number (REN) for this device. If requested, this information must be provided to the

telephone company.

An FCC-compliant telephone line cord with a modular plug is required for use with this device.

The modem is designed to be connected to the telephone network or premises wiring using a

compatible modular jack which is Part 68-compliant. See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be

connected to the telephone line. Excessive RENs on a telephone line may result in the devices

not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed

five (5.0). To be certain of the number of devices that may be connected to a line, as determined

by the total RENs, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in

advance that temporary discontinuance of service may be required. The telephone company may

request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures

that could affect the operation of this equipment. If this happens, the telephone company will

provide advance notice in order for you to make necessary modifications to maintain

uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to

party line service is subject to state tariffs. Contact the state public utility commission or public

service commission for information.

When programming or making test calls to emergency numbers:

■Remain on the line and briefly explain to the dispatcher the reason for the call.

■Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person

to use a computer or other electronic device to send any message via a telephone fax machine

unless such message clearly contains, in a margin at the top or bottom of each transmitted page

or on the first page of the transmission, the date and time it is sent, an identification of the

business, other entity, or other individual sending the message, and the telephone number of the

sending machine or such business, other entity, or individual. Refer to your fax communication

software documentation for details on how to comply with the fax-branding requirement.

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Canada

Industry Canada (IC)

Intentional emitter per RSS 210

Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),

operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This

section is only applicable if these devices are present. Refer to the system label to verify the

presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in Canada if an Industry

Canada ID number is on the system label.

As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the

body, for use of a wireless device near the body (this does not include extremities) is typical. This

device should be used more than 20 cm (8 inches) from the body when wireless devices are on.

The power output of the wireless device (or devices), which may be embedded in your notebook,

is well below the RF exposure limits as set by Industry Canada.

Operation of this device is subject to the following two conditions: (1) This device may not cause

harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation of the device.

Unintentional emitter per ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital

apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites

applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage

radioélectrique édicté par Industrie Canada.

Warning To prevent radio interference to licensed service, this

device is intended to be operated indoors and away from

windows to provide maximum shielding. Equipment (or its

transmit antenna) that is installed outdoors is subject to

licensing.

Warning Wireless devices are not user serviceable. Do not modify

them in any way. Modification to a wireless device will void

the authorization to use it. Contact Gateway for service.

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Telecommunications per DOC notice

(for products fitted with an IC-compliant modem)

The Industry Canada label identifies certified equipment. This certification means that the

equipment meets certain telecommunications network protective, operation, and safety

requirements. The Department does not guarantee the equipment will operate to the users’

satisfaction.

Before installing this equipment, users should make sure that it is permissible to be connected to

the facilities of the local telecommunications company. The equipment must also be installed

using an acceptable method of connection. In some cases, the inside wiring associated with a

single-line individual service may be extended by means of a certified connector assembly. The

customer should be aware that compliance with the above conditions may not prevent

degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility

designated by the supplier. Any repairs or alterations made by the user to this equipment, or

equipment malfunctions, may give the telecommunications company cause to request the user

to disconnect the equipment.

Users should make sure, for their own protection, that the electrical ground connections of the

power utility, telephone lines, and internal metallic water pipe system, if present, are connected

together. This precaution may be particularly important in rural areas.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication

of the maximum number of terminals allowed to be connected to a telephone interface. The

termination on an interface may consist of any combination of devices subject only to the

requirement that the sum of the Ringer Equivalence Numbers of all the devices does not

exceed 5.

Warning To avoid electrical shock or equipment malfunction do not

attempt to make electrical ground connections by yourself.

Contact the appropriate inspection authority or an

electrician, as appropriate.

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Mexico

Intentional emitter

Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),

operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This

section is only applicable if these devices are present. Refer to the system label to verify the

presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in Mexico if a SCT ID is on

the system label.

As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the

body, for use of a wireless device near the body (this does not include extremities) is typical. This

device should be used more than 20 cm (8 inches) from the body when wireless devices are on.

The power output of the wireless device (or devices), which may be embedded in your notebook,

is well below the RF exposure limits as set by SCT.

Unintentional emitter

At this time there are no mandatory requirements for Unintentional Emitters. However, this

device does comply with multiple requirements for other countries and regions as listed on the

system label and in the users manual.

European Union

The following information is only applicable to systems labeled with the CE mark .

European directives

This Information Technology Equipment has been tested and found to comply with the

following European directives:

■EMC Directive 89/336/EEC with amending directives 92/31/EEC & 93/68/EEC as per

- EN 55022 Class B

- EN 61000-3-2

- EN 61000-3-3

- EN 55024

■Low Voltage Directive (Safety) 73/23/EEC as per EN 60950(A1/A2/A3/A4/A11)

■Radio and Telecom Terminal Equipment Directive 199/5/EC as per

- CTR21 (if fitted with a modem device)

- ETS 300 328-2 (if fitted with a 2.4 GHz band embedded wireless device)

- ETS 301 489-1 (if fitted with a 2.4 GHz band embedded wireless device)

- ETS 301 489-17 (if fitted with a 2.4 GHz band embedded wireless device)

231

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European radio approval information

(for products fitted with EU-approved radio devices)

This Product is a Notebook computer; low power, Radio LAN type devices (radio frequency (RF)

wireless communication devices), operating in the 2.4 GHz band, may be present (embedded) in

your notebook system which is intended for home or office use. This section is only applicable if

these devices are present. Refer to the system label to verify the presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in the European Union or

associated areas if a CE mark with a Notified Body Registration Number and the Alert

Symbol is on the system label.

The power output of the wireless device or devices that may be embedded in you notebook is

well below the RF exposure limits as set by the European Commission through the R&TTE

directive.

European States qualified under wireless approvals:

European States with restrictions on use:

EU Austria, Belgium, Denmark, Finland, France (with frequency restrictions),

Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal,

Spain, Sweden and the United Kingdom.

Accept EU Iceland, Liechtenstein, Norway and Switzerland

EU In France, the frequency range is restricted to 2446-2483.5 MHz for devices

above 10 mW transmitting power such as wireless LAN.

Accept EU No limitations at this time.

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European telecommunication information

(for products fitted with EU-approved modems)

Marking by the symbol indicates compliance of this equipment to the Radio and Telecom

Terminal Equipment Directive 1999/5/EC. Such marking is indicative that this equipment meets

or exceeds the following technical standards:

CTR 21 – Attachment requirements for pan-European approval for connection to the analogue

Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice telephony

services) in which network addressing, if provided, is by means of Dual Tone Multi-Frequency

(DTMF) signaling.

This equipment has been approved to Council Decision 98/482/EEC—“CTR 21” for

Pan-European single terminal connection to the Public Switched Telephone Network (PSTN).

However, due to differences between the individual PSTNs provided in different countries, the

approval does not, of itself, give an unconditional assurance of successful operation on every

PSTN termination point. In the event of problems, you should contact Gateway Technical

Support.

Warning Although this equipment can use either loop disconnect

(pulse) or DTMF (tone) signaling, only the performance of

the DTMF signaling is subject to regulatory requirements

for correct operation. It is therefore strongly recommended

that the equipment is set to use DTMF signaling for access

to public or private emergency services. DTMF signaling

also provides faster call setup.

233

Regulatory compliance statements

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Japan

Wireless devices

Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),

operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This

section is only applicable if these devices are present. Refer to the system label to verify the

presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in Japan if a TELEC ID is

on the system label.

Operational guidelines for 2.4 GHz band wireless equipment (if equipped)

This equipment uses the 2.4 GHz ISM frequency band. The ISM band is the industrial, scientific,

and medical device band. Devices that might also use this band are microwave ovens, other LAN

devices, amateur radio stations, licensed premises radio stations, and non-licensed specified

low-power radio stations.

Prior to setting up your device:

1Make sure that there are no other devices in your area using the same frequency band.

2Change the channel, location, or discontinue device use if you are interfering with any other

radio station.

3Contact Gateway if you have any problems with this device.

2.4DS4

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VCCI statement

This equipment is in the Class B category (Information Technology Equipment to be used in a

residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary

Control Council for Interference by Information Technology Equipment aimed at preventing

radio interference in such residential areas. When used near a radio or TV receiver, it may

become the cause of radio interference. Read instructions for correct handling.

235

Regulatory compliance statements

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Australia and New Zealand

Wireless devices

Low power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating

in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only

applicable if these devices are present. Refer to the system label to verify the presence of wireless

devices.

Wireless devices that may be in your system are only qualified for use Australia and New Zealand

if a C-tick mark and registration number is on the system label.

The power output of the wireless device or devices that may be embedded in your notebook is

well below the RF exposure limits as set by the Australia Communications Authority (ACA) and

Radio Spectrum management Group (RSMG).

EMI statement

This device has been tested and found to comply with the limits for a Class B digital device,

pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian

Communications Authority and the Radio Spectrum Management Agency.

New Zealand telecommunication statement

(for products fitted with Telepermit-approved modems)

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has

accepted that the item complies with minimum conditions for connection to its network. It

indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

Above all, it provides no assurance that any item will work correctly in all respects with another

item of Telepermitted equipment of a different make or model, nor does it imply that any

product is compatible with all of Telecom's network services.

This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency

Service.

Some parameters required for compliance with Telecom’s Telepermit requirements are

dependent on the equipment (PC) associated with this device. The associated equipment shall be

set to operate within the following limits for compliance with Telecom’s specifications:

(a)There shall be no more than 10 calls to the same number within any 30-minute period for any

single manual call initiation, and

(b)The equipment shall go on-hook for a period of not less than 30 seconds between the end of

one attempt and the beginning of the next attempt.

The equipment shall be set to make sure that automatic calls to different numbers are spaced

such that there is no less than 5 seconds between the end of one call attempt and the beginning

of another.

The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of

receipt of ringing.

Important Under power failure conditions, this telephone may not

operate. Make sure that a separate telephone, not

dependent on local power, is available for emergency use.

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Laser safety statement

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety

standards, including IEC 825. The laser devices in these components are classified as “Class 1

Laser Products” under a US Department of Health and Human Services (DHHS) Radiation

Performance Standard. Should the unit ever need servicing, contact an authorized service

location.

Warning Use of controls or adjustments or performance of

procedures other than those specified in this manual may

result in hazardous radiation exposure. To prevent

exposure to laser beams, do not try to open the enclosure

of a CD or DVD drive.

237

Notices

www.gateway.com

Notices

4545 Town Centre Court

San Diego, CA 92121 USA

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or

transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are

made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or

change products described in this publication at any time. Due to continuing system improvements, Gateway is

not responsible for inaccurate information which may appear in this manual. For the latest product updates,

consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special,

exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if

advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this

manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ

Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect

Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You ’ve got a friend in the business” slogan are

registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,

Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway

Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway

Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,

Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway

Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,

Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids

BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of

Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel

Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft

Corporation. All other product names mentioned herein are used for identification purposes only, and may be the

trademarks or registered trademarks of their respective companies.

Macrovision statement

If your computer has a DVD drive and an analog TV Out port, the following paragraph applies:

This product incorporates copyright protection technology that is protected by method claims of certain U.S.

patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of

this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home

and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse

engineering or disassembly is prohibited.

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239

Index

AC adapter

connecting 12

connector 6

damaged 12

defective 13

international adapters 97

accessories 10

safety precautions 222

allocating system memory 119

America Online 60, 132

application key 21

arrow keys 21

AU file 76

audio

troubleshooting 216

audio CD

adding tracks to your library 82

cleaning 202

editing track information 81

inserting 69

playing 73

playing with MusicMatch 78

troubleshooting 201

audio file

streaming 133

automobile/airplane power adapter 97

AVI file 76

background 114

backing up files 184

battery

alarm options 99, 101

bay 5, 7

changing 96

charge indicator 2

charge status 94

conserving power 97

installing 96

managing power 97

monitoring charge 94

recalibrating 95

recharging 12, 94

release latch 7

bays

battery 5, 7, 96

hard drive 7

memory 7

break key 22

broadband Internet connection 29, 136

cable lock 6

Caps Lock indicator 19

CD 69

adding tracks to your library 82

cleaning 202

drive 5

editing track information 81

eject button 5

indicator 5

inserting 69

playing audio 73

playing audio with MusicMatch 78

troubleshooting 201

clicking 26

close button 42

color

changing depth 110

changing number of 110

changing scheme 113

connecting

modem 28

to Ethernet 29

to Internet 60

connections

Ethernet 4

headphone 4

microphone 4

240

modem 4

monitor (VGA) 6

network 4

parallel 6

power 6

speaker 4

USB 6

copying

files and folders 45, 56

text and graphics 56

Customer Service 217, 218

Accounting 218

Sales 218

Warranty 218

customizing 109

cutting

files and folders 45, 56

text and graphics 56

data transfer speed 139

default printer 215

deleting files and folders 46, 56, 180

desktop 38

adjusting settings 110

changing background 114

changing color depth 110

changing color scheme 113

changing number of colors 110

device drivers 189

dialing codes 106

Disk Cleanup 180

Disk Defragmenter 183

diskette

drive 4

eject button 4

inserting 68

diskette drive 68

status indicator 19

troubleshooting 203

documentation

Gateway Web site 36

help 32

HelpSpot 32

online help 35

documents

creating 52

opening 54

printing 55

saving 53

double-clicking 26

downloading 63

dragging 27

drivers 189

reinstalling 190

updating 191

drives 43

CD 69

diskette 68

hard drive 129

replacing hard drive 129

sharing 132

viewing contents 43

viewing files and folders 43

DVD

cleaning 202

drive 5

eject button 5

indicator 5

playing 77

troubleshooting 201

electrostatic discharge (ESD) 124

e-mail 58, 64

address 64

button 24

checking for messages 65

sending 64

emergency startup diskette 175

EmPower power adapter 97

Error-checking 181, 204

Ethernet 135, 137, 165

connecting 29

jack 4

241

external monitor 22

EZ Pad touchpad 25

fan 6, 7

Fast Ethernet 135, 137, 165

faxes

failed transmission 91

receiving and viewing 92

sending 90

sending from a program 92

setting up cover page 88

troubleshooting 210

files 43, 44

backing up 184

copying 45, 56

cutting 56

deleting 46, 56, 180

finding 48, 49

moving 45

opening 26

pasting 56

renaming 56

searching for 48, 49

transferring 107

troubleshooting 205

viewing list 43

Files and Settings Transfer Wizard 167

finding files and folders 48, 49

Fn key 21

folders 43, 44

copying 45, 56

creating 44

cutting 56

deleting 46, 56

finding 48, 49

moving 45

opening 26

pasting 56

renaming 56

searching for 48, 49

viewing list 43

fragmentation 182

Function key 21

function keys 21

game

multi-player 133

Gateway

Web address 36

Web site 36

Gateway Connected Home

shopping list 164

gateway.your.way dial-up server 210

graphics memory 119

hard drive 7

checking for errors on 181

checking for free space 179

defragmenting 182

indicator 19

replacing 129

scanning for errors on 181

troubleshooting 205

headphone jack 4

help

button 24

online 35

using 32

HelpSpot 32

Getting Started 33

playing videos 34

starting 32

Hibernate mode 103, 104

home office network 132

HPNA 135, 137, 164

hyperlinks 61

IEEE 802.11b 136, 138

using while traveling 106

installing

battery 96

hard drive 129

242

memory 125

PC Cards 122

Internet 58

button 24

connecting to 60

requirements to access 58

sharing access 132

Internet connection

broadband 29, 136

troubleshooting 206, 210

Internet radio 84

Internet service provider (ISP) 58

connecting to 60

disconnecting from 60

setting up an account 59

IRQ conflicts 203

jacks

Ethernet 4

headphone 4

microphone 4

modem 4

network 4

speaker 4

Kensington cable lock 107

lock slot 6

key combinations 22

keyboard 8

cleaning 187

shortcuts 56

troubleshooting 207

keys

application 21

arrow 21

Break 22

Fn 21

Function 21

LCD/CRT 22

Pad Lock 22

Pause 22

Scroll Lock 22

Standby 22

Status 22

System 21

volume 21

Windows 21

label

system identification 7

LCD panel

troubleshooting 208

LCD/CRT key 22

line protector 106

line tester 106

lockKensington 6, 107

maintenance

backing up files 184

checking drive for errors 181

cleaning component exteriors 186

cleaning the case 186

cleaning the keyboard 187

cleaning the mouse 187

cleaning the screen 187

defragmenting 183

deleting files 180

suggested schedule 174

using Scheduled Task Wizard 185

maximize button 42

Media Player 73, 76

memory

bay 7

graphics 119

installing 125

removing 127

replacing 125

troubleshooting 208

menu bar 42

messages

checking e-mail 65

243

sending e-mail 64

microphone

jack 4

MIDI file 76

minimize button 42

model number 107

modem 58

connecting 28

international adapter 106

jack 4

troubleshooting 208

monitor (VGA) port 6

mouse

cleaning 187

troubleshooting 212

moving

files 168

Internet settings 169

pointer 26

screen objects 27

MP3 file

creating 80

editing track information 81

playing 76

streaming 133

MPEG file 76

streaming 133

multi-function buttons 8

customizing 118

multimedia

playing audio CD 73

playing DVD 77

recording audio 74

using Windows Media Player 73, 76

multi-player game

playing 133

music library

building 82

changing settings 83

MusicMatch

building a music library 82

creating music files 80

editing track information 81

listening to Internet radio 84

playing audio CD 78

navigation keys 21

network

jack 4

troubleshooting 213

network equipment shopping list 164

Network Setup Wizard 142

Norton Antivirus 177

numeric keypad 21

online help 32, 35

opening

documents 54

files 26

folders 26

programs 26, 40

Pad Lock

indicator 19

system key 22

parallel port 6, 30

password 107, 213

pasting

files and folders 45, 56

text and graphics 56

pause text scrolling 22

PC Card

adding 122

eject buttons 4

installing 122

slots 4

troubleshooting 213

PC Doctor 200

peripheral devices 30

playing

audio CD 73

audio CD with MusicMatch 78

audio file 75

244

DVD 77

multimedia files 76

Windows Media Player file 76

Plug and Play devices

USB support for 30

pointer 25

moving 26

ports

monitor (VGA) 6

parallel 6, 30

USB 6, 30

power

AC power adapter 97

advanced settings 99, 102

alarms 99, 101

automobile/airplane adapter 97

battery 97

button 8, 16, 22

changing modes 98

changing settings 99

connector 6

damaged cord 12, 13

EmPower adapter 97

Hibernate mode 98, 103, 104

management 97, 108

schemes 99, 100

Standby/Resume 15

status pop-up menu 22

troubleshooting 214

power indicator 3

printer

default 215

installing 30

parallel port 6

sharing 133

troubleshooting 214

printing documents 55

programs

closing 56

opening 26, 40

reinstalling 194

radio

listening with MusicMatch 84

Radio Approval authorities 106

radio frequency wireless connections

106

RAM 125, 127

recalibrating the battery 95

recharging the battery 94

recording

audio file 74

CD tracks 80

Recycle Bin 39

deleting files and folders 46

emptying 47

recovering files and folders 46

reinstalling

battery 96

hard drive 129

memory 125

peripheral devices 170

printer 170

programs 171, 194

software 194

Windows 193

removing files and folders 46, 56, 180

renaming files and folders 56

replacing

battery 96

hard drive 129

memory 125

resolution

changing 111

right-clicking 26

safety

general precautions 221

guidelines for troubleshooting 198

saving documents 53

scanner

installing 30

sharing 133

245

Scheduled Tasks Wizard 185

screen

adjusting settings 110

changing color depth 110

changing number of colors 110

changing resolution 111

saver 115

troubleshooting 208, 216

screen objects

getting information 26

moving 27

selecting 26

Scroll Lock

status indicator 19, 22

system key 22

Search utility 50

searching for files and folders 48, 49

security while traveling 107

serial number 107

setting up

safety precautions 221

shortcut menus

accessing 26

shortcuts

closing programs 56

closing windows 56

copying 56

cutting 56

deleting files and folders 56

keyboard 56

pasting 56

renaming files and folders 56

selecting items in a list 56

small office network 132

SO-DIMM 125

software

closing 56

opening 26, 40

reinstalling 194

sound

adjusting 70

controls 70

mute 70

troubleshooting 216

Sound Recorder

making audio recordings 74

playing file 75

speakers

built-in 2

jack 4

standby mode 22, 98

Start button 39

Start menu 40

starting

notebook 15

programs 26, 40

startup diskette 175

static electricity 124

status indicator 8

battery charge 2

Caps Lock 19

CD 19

diskette drive 19

hard drive 19

Pad Lock 19, 22

power 3

Scroll Lock 19, 22

support tool

PC Doctor 200

surge protector 14

Suspend 22

system identification label 7

system key combinations 22

system keys 21

system memory

allocating 119

taskbar 39

technical support

automated troubleshooting 218

FaxBack support 218

resources 217

Technical Support 218

tips before contacting 217

tutorial service 218

246

telephone

line protector 106

line tester 106

receiving and viewing faxes 92

sending a fax 90

sending faxes from a program 92

setting up fax cover page 88

telephone support 217

title bar 42

touchpad 8, 25

buttons 26

changing settings 117

clicking 26

double-clicking 26

moving pointer 26

moving screen objects 27

opening files, folders, and programs

right-clicking 26

selecting screen objects 26

training

CD 220

classroom 220

Learn@Gateway 220

Learning Libraries 220

transferring

files 168

Internet settings 169

travel tips 105

troubleshooting

audio 216

CD/DVD drive 201

device installation 203

diskette drive 203

Error-checking 204

faxes 210

files 205

hard drive 205

Internet connection 206, 210

IRQ conflict 203

keyboard 207

LCD panel 208

memory 208

modem 208

mouse 212

network 213

passwords 213

PC Cards 213

power 214

printer 214

screen 216

screen area 208

screen resolution 208

sound 216

video 216

Web site connection speed 207

turning off notebook 16

turning on notebook 15

tutoring

fee-based 219

USBHPNA adapter 164

port 6, 30

user accounts

adding 17

switching 17

user-defined shortcut button 24

video

troubleshooting 216

video file

streaming 133

virus 177

protecting against 63, 177

removing with Norton AntiVirus

177

volume

adjusting 70

adjusting modem 212

controls 70

mute 70

247

waking up your notebook 15

WAV file 76

Web browser 58, 61

Web page 61

Web site 61

connecting to 62

Gateway 36

window 41

close button 42

closing 56

maximize button 42

menu bar 42

minimize button 42

title bar 42

Windows

desktop 38

reinstalling 193

reinstalling device drivers 190

updating device drivers 191

Windows key 21

Windows Media Player 73

wireless connections

using while traveling 106

wireless Ethernet 136, 138

checking signal strength 162

configuring Windows XP 146

connecting to 161

creating network 150

setting up in Windows XP 141

turning off 149

turning on 149

World Wide Web (WWW) 61

downloading files 63

write-protection for diskettes 176

248

Quanta Computer 1400015318 Notebook PC w/ Internal 2.4 GHz Wireless Card User Manual Using Your Gateway Solo 1400

Quanta Computer Inc Notebook PC w/ Internal 2.4 GHz Wireless Card Using Your Gateway Solo 1400

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