R F Technologies RF1060 RF1060 User Manual manual

R.F. Technologies, Inc. RF1060 manual

manual

24-Hour Customer Service & Technical Support www.rftechno.com1.800.598.2370 SINCE 1989Brought To You By The Drive-Thru ExpertsR.F. TECHNOLOGIES, INC.RF1060 HeadsetOPERATING INSTRUCTIONSFor Use With 3M C1060 Drive-Thru Systems
OPERATIONAl CONTENTSSafety InformationHeadset Controls and IndicatorsConguration SettingsHeadset PreparationHeadset OperationMaintenanceTroubleshooting Warranty InformationRepair and Purchase InformationSAFETY INFORMATION• Use inside a dry location only• Always disconnect power to outlet before installing or remove base power supply• Do not open, crush, expose to heat above 200º or incinerate batteryENVIRONMENTAl CONTAMINATIONPlease refer to your local, state and federal laws for battery, charger, and headset disposal. Please return them to R.F. Technologies, Inc., for proper disposal.IMPORTANT INFORMATION • Clean headset contacts with a water moistened cotton swab• Turn headset o and then on, to set the volume to mid level, then adjust volume to desired levelFCC INFORMATIONThis device complies with part 15 of the FCC Rules listed ID TOM-RF1060. IC # 9830A-RF1060. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. These limites are designed to provide a reasonable protection against harmful interference when the equipment is operated ina commercial environment. This eqiupment generates, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Changes or modications not expressly aproved by the party responsible for compliance could void the user’s authority to operate the equipment.SINCE 1989WARRANTY INFORMATIONThe RF1060 All-In-One headset contains a 1 year warranty. Excessive abuse and electronic component malfunction due to power surges that are not protected with a power conditioner or surge protector voids warranty.REPAIR, SERVICE & PARTSPlease contact R.F. Technologies, Inc at 1-800-598-2370 or online at www.rftechno.com.HEADQUARTERS330 Lexington DriveBualo Grove IL 60089(847) 495-7335 | Fax (847) 495-7418PARTS & PRODUCTION FACILITY542 South Prairie StreetBethalto IL 62010(618) 377-2654 | Fax (618) 377-1320R.F. TECHNOLOGIES, INC.“The Drive-Thru Experts”24 HOUR TECHNICAL SUPPORT 18005982370
On/O SwitchVolume UP ControlVolume DOWN ControlT1 (Talk Lane 1) SwitchT2 (Talk Lane 2) SwitchPage SwitchTalk Lock Switch (Hands Free)Mic Boom Support Sleeve To Prevent Mic BoomSeparation From CaseEarphone / EarpadBatteryHeadset Programming WindowBattery ReleaseHeadband Adjustment SlideHeadband Support Jacket Prevents Headband From Separating From CaseWindscreenMicrophoneBattery SideIndicator LEDCONTROlS & INDICATORS : RF1060PREPARATIONAdjust Headband Slide headband out of headset to make larger Push headband in headset to make smallerMic Positioning Align the mic boom with the corner of your mouth by rotating the mic up or down. Do not bend or pull.
OPERATIONTurning On The HeadsetOperating ModesStandby ModeTalk/Listen ModePress the ON switch located on the inside of the headset. A single tone will sound and the LED indicator will glow green to indicate the headset has been turned onSingle-lane, dual-lane, standard communication, duplex communicationStandby enables the headset to wait for menu sign or other headset communcationUsed to talk / listen to customer at menu sign. Mode is available with all sys-tem congurationsSINGLE-LANE STANDARD or DUPLEX COMMUNICATIONA. Single beep alert tone at 2-second intervals when vechicle detetedB. Press and hold T1 or T2 to talk to the customer at the menu sign. Release T1 or T2 to listenDUAL-LANE STANDARD or DUPLEX COMMUNICATIONIn dual-lane sytems, some headsets are programmed to communicate with Lane 1 and others are programmed to communicate with Lane 2. The head-sets are labeled accordingly:1. tone sounds in headset when customer detected at menu sign: A. Lane 1 single beep, repeated at 2-second intervals B. Lane 2 double beep, repeated at 2-second intervals2. When single beep is heard, press and hold T1 and talk to customer at menu sign 1. Release T1 to listen. When double beep is heard, press and hold T2 and talk to customer at menu sign 2. Releast T2 to listen.CROSS-LANE COMMUNICATION SYSTEMS (Communication During Heavy Use)During busy times, the cross-lane module is turned OFF and the system func-tions like a dual lane duplex systm. Some headsets are programmed for lane 1 and others lane 2.(Communication During O-Peak Hours)During o-peak use, the cross-lane module is turned ON to enable a single operator to communicate with customers in either lane (1 or 2) 1. Tone sounds when customer detected at menu sign: A. Lane 1, single beep B. Lane 2, double beep 2. When single beep is heard, press and hold T1 and talk to customer at menu sign 1. Release T1 to listen. When double beep is heard, press and hold T2 and talk to customer at menu sign 2. Releast T2 to listen.
OPERATION (CONT.)Talk Lock Mode“Hands Free”Page ModePage Monitor ModeCrucial InformaitonUse this to operate “hands free”. This feature only available with duplex system congurations.The headset automatically switches from standby to talk/listen when a cus-tomer is detected at menu sign. Headset automatically switches back to standby when customer leaves menu sign.“Hands Free” operation (talk lock mode) prevents all other headset operators from communicating.Will not work in cross lane modePress the talk lock switch to enable “hands free” modePress T1 or P to return to normal operationLed indicator changes from glowing green to red when talk lock is enabledUsed to talk to other headset operators without being heard by customer. Can be used with all system congurationsDo not use the page mode while the menu sign operator is communicating if you are not a menu sign operator. This may interupt or prevent sign operator communication to the customer.Used to listen for other operator pages (without hearing menu sign commu-nication) Convenient for managers and supervisors only intered in hearing page communication. Available with all system congurations.Enabling Page Monitor Mode:Turn headset o.While pressing and holding the page switch, turn headset ON. Monitor mode is now locked. LED indicator turns green.To respond to a page, press PReturn to normal operation by turning the headset o, then on• Communication between menu sign operator and customer may be heard by several people• Only one headset operator can talk or page at a time• Communication to and from the headset is heard by menu sign customers and all operators who are wearing headsets in the talk/listen mode• Communication from any headset is heard only ball all operators who are wearing headset (not customers at menu sign) in page mode
MAINTENANCEReplacing The BatteryReplacing The Ear and Headset PadsA short, low-volume tone is heard at seven-second interals when the battery voltage is low. Tone continues for 2 minutes, then headset turns o. Insert fully charged battery when warning tones are heard.Make sure batteries are fully charged prior to useTO REPLACE BATTERY:1. Slide and hold battery release2. Remove battery from battery housing3. Insert FULLY CHARGED battery in battery housing with notch facing battery release. Ensure battery is fully inserted.Remove the damaged ear pad from ear cup and replace with new pad.Remove headband pad by peeling from case. Remove protective backing from new pad and press into place.PROGRAMMINGCross-Lane OperationReprogrammingEnabling / Disabling Talk Lock FeatureHeadset are factory programmed for single-lane operation to enable operator to press either T1 or T1 to commnicate with lane 1.For cross-lane systems, the headset must also be programmed to enable com-munication with either lane 1 or lane 2. With cross-lane module turned ON, the land 1 or lane 2 operators can press T1 to talke to lane 1 customers or T2 to tlake to lane 2 customers.To program the headset for cross-lane operation: While pressing and holding both the T1 and T2 switches on headset, turn the headset ON. Hold all three switches for a t least 5 seconds. Audible tones are heard indicating the headset is programmed for cross-lane operation.To remove this function and lock T1 and T2 back together, turn the headset OFF, then hold either T1 or T2 while pressing ON for 5 seconds. An acknowl-edging beep is heard. (Holding down T1 congures the headset to be a lane 1 headset; holding down T2 congures it for lane 2)The talk lock feature provides hands fre eoperation in duplex communica-tion systems. With talk lock enabled, the headset automatically switches from standby to talk/listen when a customer is detected at menu sign. Headset automatically switches back to standby when customer leaves menu sign.System Manager Use
TO ENABLE OR DISABLE TALK LOCK FEATURE:1. Turn headset o2. Press and hold talk lock button while pressing and holding the ON but-ton until audible tones are heard. This indicates features has been enabled / disabled.3. Check headset to determine if the talk lock feature has been diabled or enabled. With the talk lock feature enabled: • Headset automatically switches from standby to talk/listen when customer is detected at menu sign • The headset automatically switches back to standby when the customer leaves the menu signHEADSETS ARE SHIPPED WITH TALK LOCK FEATURE ENABLEDSYMPTOMS OF RADIO FREQUENCY INTERFERENCE• Operating range between the base station and the headsets gets very short, sometimes 25 ft or less• Normally, you will hear nothing to indicate interference. Occasionally, may hear a whistle or chirp in the background. Seldom, if ever, will you hear talk-ing.• The Talk or Page LED on the base station ickers briey causing one of the following: A. The system may leave STANDBY mode, and go to LISTEN mode with no vehicle alert heard. B. System may drp out of TALK LOCK by itself.SOLUTIONS:• Change base to alternate channel three channels away. For dingle lane, change jumper J3 to Lane 2• Locate and shut o other 900 MHz devices such as cordless phones, video systems, and speaker systems.• Certain combinations of cell frequencies may cause random interference. Changing channels may have no eect. Please call R.F. Technologies, Inc. in these cases.Enabling / Disabling The Talk Lock FeatureChanging Channels If Interference Is EncounteredProgramming InstructionsTurn off headset and simply insert the unit into the programmer as usual. It will not go all the way in horizontally: slant the headset downward to 30º. (See above photo)Allow the optical window on the headet to get past the outside by moving the mic boom up, enabling the circuit to program. (See above photo)Turn on headset. You will hear a series of tones. Your headset is now programmed.123

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