Radio Systems 3001070 18.7 kHz low power transmitter User Manual

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stay + play
wireless fence
®
operating and training guide
Model Number
PIF00-12917
PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING
Hereinafter Radio Systems Corporation, Radio Systems PetSafe Europe Ltd., Radio Systems
Australia Pty Ltd. and any other affiliate or Brand of Radio Systems Corporation may be referred to
collectively as “We” or “Us”.
Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety
messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could result in death or
serious injury.
CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not
avoided, could result in harm to your pet.
NOTICE is used to address safe use practices not related to personal injury.
• Not for use with aggressive dogs. Do not use this product if your dog is prone to aggressive
behavior. Aggressive dogs can cause severe injury or death to their owners and others.
If you are not sure that this product is right for your dog, please talk to your veterinarian
or a certified trainer.
• Risk of electric shock. Use the Fence Transmitter indoors in dry location only.
• This PetSafe® Stay + Play Wireless Fence® system is NOT a solid barrier. The system is
designed to act as a deterrent to remind pets by Static Correction to remain in the boundary
established. It is important that you reinforce training with your pet on a regular basis. Since
the tolerance level to Static Correction varies from pet to pet, Radio Systems Corporation
CANNOT guarantee that the system will, in all cases, keep a pet within the established
boundary. Not all pets can be trained to avoid crossing the boundary! Therefore, if you have
reason to believe that your pet may pose a danger to others or harm himself if he is not kept
from crossing the boundaries, you should NOT rely solely upon the PetSafe Stay + Play
Wireless Fence system to confine your pet. Radio Systems Corporation shall NOT be liable
for any property damage, economic loss or any consequential damages, sustained as a
result of any animal crossing the boundary.
• Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s
neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is
commonly known as bed sores.
-- Avoid leaving the collar on the dog for more than 12 hours per day.
-- When possible reposition the collar on the pet’s neck every 1 to 2 hours.
-- Check the fit to prevent excessive pressure; follow the instructions in this manual.
-- Never connect a lead to the electronic collar; it will cause excessive pressure
on the contacts.
-- When using a separate collar for a lead, don’t put pressure on the electronic collar.
-- Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
-- Examine the contact area daily for signs of a rash or a sore.
-- If a rash or sore is found, discontinue use of the collar until the skin has healed.
-- If the condition persists beyond 48 hours, see your veterinarian.
-- For additional information on bed sores and pressure necrosis,
please visit our website.
1-800-732-2677
These steps will help keep your pet secure and comfortable. Millions of pets are comfortable
while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You
may find after some time that your pet is very tolerant of the collar. If so, you may relax some
of these precautions. It is important to continue daily checks of the contact area. If redness or
sores are found, discontinue use until the skin has fully healed.
• You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck;
this may lead to a rash or infection.
• Always remove your dog’s Receiver Collar before performing any Transmitter testing.
• The Receiver Collar should not be on your dog when the system is tested. Your pet may
receive an unintended correction.
• The Boundary Width of the system must be tested whenever an adjustment is made to the
containment field to prevent unintended corrections to your pet.
• Remove the Receiver Collar from your pet when indoors to avoid activation of
the Receiver Collar.
• If you use a collar and leash for training, be sure the extra collar does not put
pressure on the contact points.
• Never remove power from the system when the collar is on the pet.
This may activate the Receiver Collar.
• Radio Systems® Corporation recommends the use of an Uninterruptible Power Supply (UPS)
for use with your wireless fence. Should the power go out at your home, your pet will be
unprotected. Power outages can be unpredictable, and the use of a UPS will provide you
with some time to properly restrain your pet.
In rare instances, if your pet is near the boundary at the time when the power fails, it is possible
that your pet will receive a correction. This correction will stop after a 15 second timeout period
has been reached. This is due to the operation of the collar: the collar is activated by the
absence of the containment signal.
While results will vary depending on the UPS manufacturer’s specifications the following are
typical examples to guide your choice of UPS:
• Using a 400 VA UPS a consumer should expect 1 hour of backup time.
• Using a 900 VA UPS a consumer could expect 4 hours of backup time.
If settings below maximum fence size are used, additional backup time will result. At minimum
fence size settings backup time may be more than two times the backup time estimated at
maximum fence size.
• To prevent an unintended correction, after the Boundary Flags have been placed, be sure to
set the static correction on the Receiver Collar back to level 1 tone only.
• Do not charge your Receiver Collar every night. Charging too often can reduce battery life.
Charge your Receiver Collar when the Receiver Indicator Light blinks yellow; or when the
light blinks red.
• Do not place anything on the top of the Transmitter or cover any ventilation holes.
This may overheat the Transmitter and cause early transmit failure.
• Do not place Transmitter in a closet or any other confined, unventilated area.
• Do not place Transmitter on or near a metal surface.
www.petsafe.net
Thank you for choosing PetSafe® brand. You and your pet deserve a companionship that
includes memorable moments and a shared understanding together. Our products provide you
with the tools and technologies to successfully train your pet. If you have any questions about
our products or training your pet, please visit our website at www.petsafe.net or contact our
Customer Care Center at 1-800-732-2677. To get the most protection out of your warranty,
please register your product within 30 days at www.petsafe.net. By registering and keeping
your receipt, you will enjoy the product’s full warranty and should you ever need to call the
Customer Care Center, we will be able to help you faster. Most importantly, we will never
give or sell your valuable information to anyone. Complete warranty information is available
online at www.petsafe.net.
Table of Contents
Components................................................................................................................................5
Other Items You May Need.............................................................................................. 5
How the System Works.................................................................................................... 6
Key Definitions................................................................................................................. 6
Operating Guide....................................................................................................... 7
Set Up the Transmitter................................................................................................... 7
Charge the Receiver Collar............................................................................................ 8
Prepare the Receiver Collar........................................................................................... 8
Adjust the Pet Area to Desired Size............................................................................. 11
Transmitter Range Chart.............................................................................................. 12
Place the Boundary Flags............................................................................................ 12
Fit the Receiver Collar................................................................................................. 13
Training Guide......................................................................................................... 15
Be Patient With Your Pet............................................................................................. 15
Day 1 - Boundary Awareness...................................................................................... 16
Days 2 thru 4 - Continue Boundary Awareness.......................................................... 17
Days 5 thru 8 - Distraction Phase................................................................................ 17
Days 9 thru 14 - Unleashed Supervision..................................................................... 18
Days 15 thru 30 - Pet Monitoring................................................................................ 19
Taking Your Pet Out of the Pet Area............................................................................... 19
Wireless-To-Go............................................................................................................... 20
Accessories.................................................................................................................... 20
Frequently Asked Questions............................................................................ 21
Troubleshooting...................................................................................................... 23
Terms of Use and Limitation of Liability ........................................................................ 26
Compliance.................................................................................................................... 27
Customer Care International.......................................................................................... 27
Mounting Template......................................................................................................... 28
1-800-732-2677
Components
Receiver
Collar
with
Short
Contact
Points
Receiver
Charger
Transmitter
Transmitter
Power
Adapter
Boundary Flags - 50
PIF0Model Nu
0-12 mber
917
PLEA
SE
Contact Point
Wrench
Long
Contact Points
RE
AD
TH
IS EN
TIR
E GU
IDE
BE
FO
RE
BE
GIN
NIN
Test Light
Tool
Operating and
Training Guide
Other Items You May Need
•
•
•
•
•
•
Screwdriver
Scissors
Lighter
Drill & mounting hardware
Tape measure
Non-metallic collar and leash
Set up and training help: www.petsafe.net/fence
www.petsafe.net
How the System Works
The PetSafe® Stay + Play Wireless Fence® system has been proven safe, comfortable, and effective for
pets over 5 pounds. The system works by transmitting a radio signal up to 105 feet in all directions. You
temporarily define the Pet Area with Boundary Flags for a visual aid in training your pet. Your pet wears
a Receiver Collar with Contact Points that touch his neck, and, once trained, is allowed to roam freely
in the Pet Area. When your pet reaches the Boundary Zone, the Receiver Collar gives a warning tone
before delivering a safe Static Correction through the Contact Points to get his attention until he returns
to the Pet Area.
Key Definitions
Transmitter: Transmits the radio signal and is the center of the Pet Area.
Pet Area: Distance from the Transmitter where your pet can roam freely.
Boundary Zone: 2 to 3 foot wide area outside the Pet Area
where your pet’s Receiver Collar will begin to tone and then
begin to deliver a Static Correction. The correction will start
in the Boundary Zone and continue anywhere beyond
the Pet Area. Note: The Receiver Collar is equipped with
Note: In many
a safety time-out feature that will stop correcting after
neighborhoods,
15 seconds if your pet remains outside the Pet Area.
nearby property lines
Receiver Collar: Receives the radio signal from the Transmitter.
may limit how large
the Pet Area can be.
Receiver Indicator Light: Indicates the level of
Transmitter
correction at which the Receiver Collar is set.
PET AREA
This light also indicates battery status.
Contact Points: Deliver the safe Static Correction
Maximum 105 ft.
when your pet moves into the Boundary Zone.
range
(53 average steps)
Mode Button: Turns Receiver on/off and adjusts
the level of Static Correction your pet receives
outside the Pet Area.
Receiver Charger: Charges the batteries inside the Receiver Collar
Receiver Charge Jack: Connection point for charging Receiver battery.
Power Light: Indicates when the Transmitter is on.
Power Jack: Where the Power Adapter plugs into the Transmitter.
The Transmitter is powered by a standard 120-volt outlet.
Boundary Switch: Adjust according to the size of the Pet Area desired.
Note: Adjusting the switch does not change the level of Static Correction on the Receiver Collar.
Boundary Control Dial: Adjusts the distance from the Transmitter to the Boundary Zone.
Note: Adjusting the dial does not change the level of Static Correction on the Receiver Collar.
Alarm Disable Button: Silences Power Loss Alarm and re-initiates the Transmitter radio signal after
Metal Interference Alarm activates.
Metal Interference Alarm: Disables the Transmitter radio signal to protect the Transmitter from
damage if placed too close to metal objects.
Receiver Collar
Receiver
Indicator
Light
Contact
Point
Mode
Button
Receiver
Charge
Jack
1-800-732-2677
Transmitter
ALARM
HIG
ALARM
LO
Power
Light
Alarm
Disable
Button
Power
Jack
Boundary Boundary
Switch Control Dial
LOW
HIGH
Operating Guide
Step 1 - Set Up the Transmitter
Important: You may need to move the Transmitter several times before
determining the final location.
The Transmitter is located at the exact center of the Pet Area. Place the Transmitter:
• At least 2 feet above the floor located on the ground floor of your home.
• In a dry, well ventilated, protected area.
• In an area where temperatures do not fall below -10° F.
• On a non-metal table or other hard surface to ensure proper ventilation (1A).
• Do not place anything on top of Transmitter or cover any
ventilation holes. This may overheat the Transmitter and cause
early transmit failure.
• Do not place Transmitter in a closet or any other confined,
unventilated area.
• Do not place Transmitter on or near a metal surface.
1A
Wall
Mount
Tabletop
1B
3ft.
• At least 3 feet from large metal objects, as these items may reduce the size and
shape of your Pet Area (1B). Placing the Transmitter inside a metal building or shed
can reduce the maximum range of the Stay + Play Wireless Fence® system.
You can mount on a wall (1A). A mounting template is included on the back of this guide.
The Transmitter has three built in warning alarms: a Power Loss Alarm,
a Metal Interference Alarm, and a Transmission Failure Alarm.
• The Transmitter Power Loss Alarm sounds an intermittent single tone alarm indicating power has been
removed from the Transmitter. The Power Loss Alarm will last up to 30 minutes. In the event of a power
loss, your pet is no longer contained.
There are 3 ways to turn off the Power Loss Alarm.
1. Plug adapter into a functional 120-volt outlet.
2. Unplug Transmitter power Adapter from the Power Jack located on the bottom of the Transmitter.
3. Press the Alarm Disable button for 5 seconds then release. Three short tones will sound to signify
the alarm has been turned off.
• The Metal Interference Alarm sounds an intermittent double tone alarm indicating that the Transmitter
has been set towards the maximum range and placed on or close to a metal surface. If the Metal
Interference Alarm sounds, your pet is no longer contained. You must relocate the Transmitter
away from metal or the alarm will continue to sound and the transmission from the Transmitter
will remain disabled.
There are 2 ways to turn off the Metal Interference Alarm and re-initiate the Transmitter radio signal.
1. Unplug Transmitter Power Adapter from the Power Jack located on the bottom of the Transmitter.
2. Press the Alarm Disable Button for 5 seconds then release.
• The Transmission Failure Alarm makes a continuous tone indicating a Transmitter problem.
In this situation, your pet can no longer be contained. Contact the Customer Care Center
for a replacement at 1-800-732-2677.
www.petsafe.net
Step 2 Charge the Receiver Collar
The Receiver Collar Charger is designed to plug into a standard AC wall outlet.
The Receiver Collar light will glow red when the Receiver Charger is properly
seated into the Receiver Charge Jack. The light will turn green when charging is
complete. A built in safety circuit prevents the Receiver Collar from overcharging.
The Receiver Collar will achieve a full charge in 2-3 hours. Each charge can
last up to 3 weeks depending upon frequency of use.
2A
• Do not charge your Receiver Collar every night. Frequent
charging can have a negative effect on the battery. We
recommend that the Receiver Collar be used until the Receiver
Indicator Light blinks yellow or red.
To charge the Receiver Collar, lift and slide the Receiver Collar strap away from the front of the unit
(2A). Lift the rubber plug to allow access to the Receiver Charge Jack. The rubber plug needs to remain
attached to the Receiver Collar. Plug the Receiver Charger into the Receiver Charge Jack on
the Receiver Collar. The Receiver Charge Jack and Receiver Charger are keyed to fit one way.
Do not force it in backwards.
Step 3 - Prepare the Receiver Collar
Your Receiver Collar comes with Short Contact Points. Use the Long Contact
Points for pets with long or thick hair. Tighten the Contact Points using the
Contact Point Wrench (3A). Check tightness weekly.
3A
Turning the Receiver Collar ON
Press and hold the Mode Button continuously for 5 seconds (3B). The green or
yellow or red Receiver Indicator Light will turn ON for 5 seconds (3C) to indicate
battery status, followed by the red Receiver Indicator Light flashing the Static
Correction Level Settings.
Turning the Receiver Collar OFF
Press and hold the Mode Button continuously for 5 seconds.
The red Receiver Indicator Light will be ON during this time.
The red Receiver Indicator Light will then turn OFF and all Receiver Indicator
Lights will stay OFF indicating that the unit is turned OFF.
To extend the time between charging the Receiver Collar, consider turning
OFF the Receiver Collar when it is not in use.
3B
Mode
Button
3C
1-800-732-2677
Receiver Collar Status Indicators
The Receiver Collar Status Indicator Light along with the Receiver Collar Alarm Tone are used to determine the
battery status, and the correction type. Refer to the Receiver Collar Status Indicator Table below to understand
the status lights and tones for the Receiver Collar.
During normal operation, the Receiver Collar Indicator Light will flash every 4-5 seconds to indicate the battery
status as shown in the table below.
Receiver Collar Status Indicator Table
Status Light
Alarm Tone
Condition
While Plugged into Receiver Charger
Solid red
No tone
Charge in progress
Solid green
No tone
Charge complete
Charge failure, contact
Customer Care Center
No light
After Removing from Receiver Charger
Continuous
green or yellow or red
(5 seconds duration)
No tone
Battery Charge Indication.
Occurs immediately after unplugging
the charger from the Receiver Collar
Operating Battery Status
Slow blinking green
(every 4-5 seconds)
No tone
Collar battery charge 100%-60%
Slow blinking yellow
(every 4-5 seconds)
No tone
Collar battery charge 60%-20%
Slow blinking red
(every 4-5 seconds)
No tone
Collar battery charge 20% or less,
charge immediately
Receiver Activation Status
Fast pulsating green
(3 flashes per second)
Warning tone
Warning tone
Fast pulsating red
(3 flashes per second)
Tone for duration of
Static Correction
Static Correction being
delivered up to 15 seconds
Continuous green
(10 seconds)
No tone
Over Correction Protection;
collar locked for 10 seconds
www.petsafe.net
To Set the Static Correction Level
Read all steps before attempting to set the Static Correction Level.
1. Press the Mode Button and release (3B) when the Receiver Indicator Light illuminates Red (3C).
2. The Receiver Indicator Light will emit a series of Red flashes representing the Static Correction Level.
3. Increase the Static Correction Level by pressing and releasing the Mode Button within 5 seconds of
the previous series of flashes.
The Static Correction levels increase in strength from 1 to 6. Pushing the Correction Level Button while
the Receiver Collar is on level 6 will cause the Receiver Collar to revert to level 1. Refer to the Function
and Response Table to choose the Static Correction level that best fits your pet.
Function and Response Table
Indicator Light
Response
Static
Correction
Level
Receiver Collar Function
Temperament of Pet
1 Red Flash
No Static Correction, Tone Only
Initial Training Mode
2 Red Flashes
Low Static Correction
Timid
3 Red Flashes
Medium-Low Static Correction
Timid or Average
4 Red Flashes
Medium Static Correction
Average Energy
5 Red Flashes
Medium-High Static Correction
Average or High
Energy
6 Red Flashes
High Static Correction
High Energy
Over Correction Protection
If your pet enters the Boundary Zone or continues anywhere beyond the Pet Area, this feature limits the
Static Correction duration to 15 seconds. While the system locks out further Static Correction, the green
light will remain on for 10 seconds.
In the unlikely event that your pet leaves the Pet Area, he will not receive a Static Correction
upon return to the Pet Area.
10
1-800-732-2677
Step 4 - Adjust the Pet Area to Desired Size
Make sure the entire Pet Area lies within your property boundaries (4A). Always
start determining the Boundary Zone at the shortest distance from Transmitter.
Place the Boundary Switch on “Low” if the Boundary Zone will be less than 45
feet from the Transmitter.
4A
Test Light Instructions
Pet
Area
STREET
1. Make sure the Receiver Collar Battery is properly charged. Set the Correction
Level to 2 or above.
2. Hold the Test Light Contacts to the Contact Points. (4B)
3. Walk toward the Boundary Zone holding the Receiver Collar at your pet’s
neck level (4E) until the Test Light flashes (4F).
Save Test Light for future testing.
Note: If your next-door neighbor has an In-Ground Containment System, see
Troubleshooting section page 24.
To maximize your Pet Area, make sure the Boundary Switch is on “High” and the
Boundary Control Dial is set to “8” (4C & 4D). Plug Power Adapter into Power Jack
and standard 120-volt outlet.
4B
Two-Person Method
Hold the Receiver Collar at your pet’s neck height (4E) with logo side facing away
from the Transmitter and Contact Points facing upwards. Walk to the
4C
edge of the desired Pet Area. Facing away from the Transmitter, hold
the Receiver Collar at the edge of the desired
Pet Area (4F).
Starting with the Boundary Control Dial set to “8”, have a second
person turn the dial down SLOWLY. When the Receiver Collar starts
to beep, tell the person to stop turning the Boundary Control Dial.
Record your settings on the next page for future reference.
4D
LOW
HIGH
One-Person Method
Measure the shortest distance from the desired Boundary Zone to the Transmitter. Find the distance on the
Transmitter Range Chart on the next page and set the Boundary Switch and Boundary Control Dial. Hold
the Test Light Contacts to the Contact Points (4B). Take the Receiver Collar to the Boundary Zone with the
logo side facing away from the Transmitter and Contact Points
facing upwards (4E). Hold the Receiver Collar at your pet’s
4E
4F
neck level (4F) until the Receiver Collar beeps and the Test
Light flashes. If the Receiver Collar beeps before or after the
desired Boundary Zone, return to the Transmitter and adjust
the Boundary Control Dial. Repeat this process until
Pet
the Receiver Collar is beeping at the desired location.
Area
Record your settings on the next page for future reference.
Bo
un
da
ry Z
one
www.petsafe.net
11
Transmitter
Range Chart
Record Your
Settings
Boundary
Control
Dial
Position
Boundary
Switch
LOW
Boundary
Switch
HIGH
Final
Boundary
Switch
Setting
(HIGH or
LOW)
22 ft.
46 ft.
24 ft.
50 ft.
26 ft.
56 ft.
Home
29 ft.
62 ft.
Camping
31 ft.
69 ft.
Vacation
37 ft.
85 ft.
Other
45 ft.
95 ft.
50 ft.
105 ft.
Final
Boundary
Control
Dial
Position
(1-8)
Note: These distances are approximate.
Step 5 - Place the Boundary Flags
The Boundary Flags are visual reminders for your pet of where the
Boundary Zone is located. The Receiver Collar will activate within
2 to 3 feet of the Boundary Flags.
1. Using the Test Light, with the Static Correction Level set at 2 or greater,
hold the Receiver Collar at your pet’s neck height with logo side facing
away from the Transmitter.
2. Walk towards the Boundary Zone until the Receiver Collar beeps and
the Test Light flashes (5A).
3. Place a Boundary Flag in the ground (5B).
4. Walk back into the Pet Area until the beeping stops.
5. Repeat this process around the Boundary Zone until it is marked with
Boundary Flags every 10 feet.
The Boundary Flags may be in different parts of the Boundary Zone
and may not be in a line. The Boundary Zone is 2 to 3 feet wide.
12
1-800-732-2677
5A
5B
Receiver
Static
Correction
Level (1-6)
Step 6 - Fit the Receiver Collar
Important: The proper fit and placement of your Receiver Collar is important for effective training.
The Contact Points must have direct contact with your pet’s skin on the underside of his neck.
Please read and follow the instructions in this manual. Proper fit of the collar is important. A
collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging
from redness to pressure ulcers; this condition is commonly known as bed sores.
•
•
•
•
•
•
•
•
•
•
Avoid leaving the collar on the dog for more than 12 hours per day.
When possible reposition the collar on the pet’s neck every 1 to 2 hours.
Check the fit to prevent excessive pressure; follow the instructions in this manual.
Never connect a lead to the electronic collar; it will cause excessive pressure
on the contacts.
When using a separate collar for a lead, don’t put pressure on the electronic collar.
Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
Examine the contact area daily for signs of a rash or a sore.
If a rash or sore is found, discontinue use of the collar until the skin has healed.
If the condition persists beyond 48 hours, see your veterinarian.
For additional information on bed sores and pressure necrosis, please visit our website.
These steps will help keep your pet secure and comfortable. Millions of pets are comfortable
while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You
may find after some time that your pet is very tolerant of the collar. If so, you may relax some
of these precautions. It is important to continue daily checks of the contact area. If redness or
sores are found, discontinue use until the skin has fully healed.
You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck;
this may lead to a rash or infection.
To
1.
2.
3.
assure a proper fit, please follow these steps:
Make sure Transmitter is not plugged in, and the receiver is turned off.
Start with your pet standing comfortably (6A).
To make it easier to hear the warning beep, place the Receiver Collar on
your pet with the logo side of Receiver facing your pet’s chin.
4. Center the Contact Points underneath your pet’s neck, touching the skin.
6A
You may need to trim the hair in the area of the Contact Points. Never shave the dog’s
neck; this may lead to a rash or infection.
www.petsafe.net
13
1. Check the tightness of the Receiver Collar by
inserting one finger between the end of a Contact
Point and your pet’s neck. The fit should be snug but
not constricting (6B).
2. Allow your pet to wear the collar for several minutes
then recheck the fit. Check the fit again as your pet
becomes more comfortable with the Receiver Collar.
3. Trim the collar as follows (6C):
6B
a. Mark the desired length of the Receiver Collar
with a pen. Allow for growth if your pet is young
or grows a thick winter coat.
b. Remove the Receiver Collar from your pet and
cut off the excess.
c. Before placing the Receiver Collar back onto
your pet, seal the edge of the cut collar by
applying a flame along the frayed edge.
6C
To Re-Thread the Collar
Slide Buckle
The slide buckle prevents the collar from becoming loose
around your pet’s neck.
Ridges
14
The ridges must be facing up; the collar will slip if it is not
properly threaded.
1-800-732-2677
Training Guide
Be Patient With Your Pet
Important: Proper training of your pet is essential to the success of the PetSafe® Stay + Play
Wireless Fence® system. Read this section completely before beginning to train your pet.
Remember that the PetSafe® Stay + Play Wireless Fence® system is not a solid barrier.
• Have fun with your pet throughout the training process. Training should be S M T W T F S
fun, fair, firm and consistent.
• Train for 10 to 15 minutes at a time. Don’t try to do too much too
10 11 12 13 14
quickly. More-frequent short sessions are better than less-frequent
longer sessions.
15 16 17 18 19 20 21
• We suggest a minimum of 14 days of training. Depending on your pet
22 23 24 25 26 27 28
and how he learns, the training could take more or less time.
• If your pet shows signs of stress, slow down the training schedule, add
45
15
29 30 31
min.
additional days of training, or increase the amount of play time with your
30
pet in the Pet Area. Common stress signals include:
-Pet
pulling on leash toward the house
-Ears
tucked
-Tail
down
-Body
lowered
-Nervous
/ frantic movement or stiffening of pet’s body
• Your pet must be completely comfortable near the Boundary Flags at the end of every
training session. Spend at least 5 minutes of “play time” at the completion of each session within
10 feet of the Boundary Flags.
• Finish each training session on a positive note with lots of praise and play.
• Remove the Receiver Collar after each training session.
• Be sure to contain your pet by another means during the training period (e.g. pen, tie-out, leash, etc.).
• During training, if you need to take your pet out of the Pet Area, remove the Receiver Collar and either
pick your pet up or put him in the car to pass out of the Pet Area.
• Even if you think your pet is responding well to the training, complete the entire training.
Reinforcement is important!
www.petsafe.net
15
Phase 1
Day 1 - Boundary Awareness
Tone Only Training Mode
Perform three sessions on day 1, each training session lasting 10-15 minutes.
Goal:
To have your pet learn that the Boundary Flags and warning beep from the Receiver Collar
define the new Pet Area.
Setup:
• Program the Static Correction Level on the Receiver Collar to Level 1 Tone Only training mode.
• Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and attach a leash.
Be sure the extra collar does not put pressure on the Contact Points.
• Have tiny pieces of treats that your pet will find desirable available
(hot dogs or lunch meat work well).
• Have your pet’s favorite play toy available.
Steps:
1. Begin by walking your pet on a leash in the Pet Area. Calmly praise and talk to your pet.
2. Move toward the Boundary Flags (1A). Keep your mood happy.
3. With full control of your pet on a leash, walk to the flags. As your pet enters the Boundary Zone, the
Receiver Collar will begin to beep (1B). Allow your pet to stay in the Boundary Zone for up to 2 seconds
then gently help him back into the Pet Area (1C). Immediately praise and offer your pet a treat as he
enters the Pet Area, even if you have helped with the leash.
4. Repeat this process at the same Boundary Flag until your pet resists going into the Boundary Zone.
5. Aim to master 3-4 Boundary Flags per session. Make this FUN! Praise if your pet quickly retreats or
resists going into the Boundary Zone.
1A
16
1B
1-800-732-2677
1C
Phase 2
Days 2 thru 4 - Continue Boundary Awareness
Introduction to Static Correction
Perform three sessions per day, each lasting 10-15 minutes.
Goal:
To train your pet to stay in the Pet Area and respect the boundary.
Setup:
• Program the Static Correction Level on the Receiver Collar to Level 2.
• Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and attach a leash.
Be sure the extra collar does not put pressure on the Contact Points.
• Have tiny pieces of treats available (hot dogs or lunch meat work well).
• Have your pet’s favorite play toy available.
Steps:
1. Repeat steps 1-5 in Phase One.
2. If your pet does not respond to the Static Correction, confirm that the Receiver Collar is fitting
properly according to Step 6 on page 13.
3. If the Receiver Collar is fitted properly and your pet does not respond to the Static Correction,
increase the Static Correction Level by 1. Watch for slight reactions at first such as ears up, head
turned, looking at the ground.
4. Stay at the same flag until your pet resists going into the Boundary Zone.
Phase 3
Days 5 thru 8 - Distraction Phase
Perform three training sessions per day, each lasting 10 to 15 minutes.
Goal:
To train your pet to stay within the Pet Area with distractions outside of the Pet Area.
Setup:
• Program the Static Correction Level on the Receiver Collar to level 2 or higher depending on the
reaction results from days 2 thru 4.
• Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and attach a leash.
Be sure the extra collar does not put pressure on the Contact Points.
• Have tiny pieces of treats available (hot dogs or lunch meat work well).
• Have your pet’s favorite play toy available.
• Create distractions to tempt your pet to enter the Boundary Zone, such as:
-Have
a family member cross from inside the Pet Area to outside of it.
-Throw
a ball or treat outside of the Pet Area.
-Have
a neighbor walk their pet outside of the Pet Area.
• Gradually increase distraction level. Never coax or call your pet out of the Pet Area.
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17
Steps:
1. With full control of your pet on a leash, have the distraction presented.
2. If your pet does not move toward the distraction, praise and offer a treat.
3. If your pet does react to the distraction, allow him to go into the Boundary Zone.
4. Help your pet back into the Pet Area if he does not turn back after 2 seconds.
5. Treat and praise your pet anytime he comes back into the Pet Area with or without help.
6. Repeat this process with other distractions. Use other family members during this process.
7. If your pet does not respond to the Static Correction, confirm that the Receiver Collar is fitting
properly according to Step 6 on page 13.
8. If the Receiver Collar is fitted properly and if your pet does not respond to the Static Correction,
increase the Static Correction Level by 1.
Phase 4
Days 9 thru 14 - Unleashed Supervision
Training sessions should start at 10-15 minutes, gradually increasing to
over an hour.
Your pet is ready for this step only when he clearly avoids the entire
Boundary Zone, regardless of any distractions or temptations.
During this step, do not leave your pet unattended.
Goal:
To give your pet free run of the Pet Area off the leash.
Setup:
Adjust the Receiver Collar to the permanent setting appropriate
for your pet.
Steps:
1. Enter the Pet Area with your pet wearing the Receiver Collar.
2. Walk around the yard and play with your pet, staying within the Pet Area at all times.
3. Preoccupy yourself with another task in the yard while watching your pet.
18
1-800-732-2677
Phase 5
Days 15 thru 30 - Pet Monitoring
Your pet is ready to run! Check in on your pet at regular intervals.
Note: After you are satisfied your pet’s training is complete, remove every other Boundary Flag
every 4 days until all flags are removed. Save Boundary Flags for future use.
Taking Your Pet Out of the Pet Area
Important: Remove the Receiver Collar and leave it in the Pet Area.
Once your pet learns the Boundary Zone, he will be reluctant to cross it for walks
or car rides.
Option 1: Replace the Receiver Collar with a regular collar. Put your pet in a
car that is within the Pet Area and drive him out of the Pet Area.
Option 2: Replace the Receiver Collar with a regular collar and leash. Walk
your pet out of the Pet Area while giving a command such as “OK” at a specific
place of the Boundary Zone (the end of your driveway, sidewalk, etc.). Always
leave the Pet Area with a leash at this place and your pet will associate leaving
the Pet Area only on a leash, only at this place, and only with a person. You
may initially need to convince your pet to leave the Pet Area with a food treat
and lots of praise.
Note: You may also carry your pet out of the Pet Area.
Congratulations!
You have now
successfully completed
the training program.
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19
Wireless-To-Go
Your PetSafe® Stay + Play Wireless Fence® system is completely portable. Follow the set-up procedures
(Steps 1 through 4) wherever you wish to have containment of your pet. Reestablish the Pet Area and
mark it with Boundary Flags so your pet knows his Boundary Zone. Place the Transmitter indoors at
least 3 feet from large metal objects. Note: If setting up in a metal building or vehicle, the maximum
size of the Pet Area may be reduced. Be sure to remove the Receiver Collar before removing power
from the Transmitter. If you want to power the Transmitter from a car or other DC source, use an
inverter rated for 50 watts or more.
Accessories
To purchase additional accessories for your PetSafe® Stay + Play Wireless Fence® system, contact
the Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net to locate
a retailer near you.
Component
Part Number
Extra Stay + Play Wireless Fence Receiver Collar (Rechargeable)
PIF00-14288
Extra Stubborn Dog Stay + Play Wireless Fence Receiver Collar
(Rechargeable)
PIF00-13672
Extra Wireless Receiver Collar (Non-Rechargeable)
PIF-275-19
Wireless Transmitter Power Adapter (USA Plug)
RFA-464
Receiver Collar Charger
RFA-463
Extra Boundary Flags
RFA-2
Extra Wireless Transmitter and Adapter
PIF00-13210
Receiver Collar Accessory Pack
RFA-454
®
®
20
1-800-732-2677
Frequently Asked Questions
Is the Receiver Collar
• Yes.
waterproof?
Will the PetSafe® Stay + Play
• You can use another Wireless Transmitter with overlapping
boundaries of at least 5-10 feet to increase the size of
Wireless Fence® system
the Pet Area.
cover a larger circle than
210 feet across?
Will a sloping yard or hills affect • The Transmitter signal extends up to 105 feet in all directions.
A sloping yard or a yard with hills can cause the Pet Area to
the Pet Area?
appear less or more than expected. Consider repositioning the
Transmitter to maximize your Pet Area.
Can I use more than one
• Yes. There is no limit to the number of pets you can contain with
the Stay + Play Wireless Fence. You must purchase an additional
Receiver Collar with the
Wireless Pet Fence Receiver Collar for each pet. Contact the
Stay + Play Wireless Fence?
Customer Care Center at 1-800-732-2677 or visit our website at
www.petsafe.net to locate a retailer near you.
Will the Stay + Play Wireless
• No. The Stay + Play Wireless Fence is only effective on pets who
wear the Receiver Collar.
Fence® keep other pets out
of my yard?
Is there a hand-held remote
• No. You would need to purchase a separate Remote
Training System. Contact the Customer Care Center at
Transmitter that will work
1-800-732-2677 or visit our website at www.petsafe.net
with the Wireless System
to locate a retailer near you.
Receiver Collar?
If I have a question about my
• Contact the Customer Care Center at 1-800-732-2677 or visit
our web site at www.petsafe.net.
Stay + Play Wireless Fence or
need replacement parts, where
can I get answers or service?
Can I use the Stay + Play
• This product is not for use with aggressive pets. If you are unsure
if your dog is aggressive, please consult your veterinarian or a
Wireless Fence on an
certified trainer.
aggressive pet?
Can I use the Stay + Play
Wireless Fence on a cat?
What happens if the power
goes out?
If my pet leaves the Pet Area,
how long will he be corrected?
How often do I need to charge
the Receiver Collar battery?
Can I place the Receiver on
another collar?
• The Stay + Play Wireless Fence can be used as long as the cat
can comfortably wear the Receiver Collar.
• The Stay + Play Wireless Fence is designed to recognize power
outages and shuts down without activating the Receiver Collar.
However, if your pet is near the Boundary Zone during the power
failure, he may receive a Static Correction. The Transmitter will
sound an intermittent alarm for up to 30 minutes to alert you
to the power failure.
• Your pet will receive Static Correction for up to 15 seconds as
long as he is outside the Pet Area.
• Each charge can last up to 3 weeks depending upon frequency
of use. The Receiver Indicator Light acts as a low battery
indicator, flashing red every 4 to 5 seconds when battery
charging is required.
• Yes. You may use any 3/4 inch, non-metallic collar strap that will
thread through the Receiver.
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21
Do I need to perform maintenance
on my Stay + Play Wireless Fence?
• Check your pet’s neck daily for irritation from the
Contact Points.
• Check the Contact Points on the Receiver Collar weekly
to make sure they are clean.
• Use the Contact Point Wrench to make sure the Contact
Points are secure. Do not over tighten.
• Check the fit of the Receiver Collar weekly.
• The Receiver Indicator Light acts as a Battery Status
Indicator, flashing red every 4 to 5 seconds when battery
charging is required.
How do I know the battery in the
Receiver Collar is still working?
• Check Battery Status Indicator Lights.
Will vehicles, buildings and
landscape features (trees, shrubs,
etc.) affect the performance of the
Stay + Play Wireless Fence?
• Yes. Placing the Transmitter inside a metal building
can reduce the maximum range of the Stay + Play
Wireless Fence.
• Parking a vehicle within the Pet Area, can reduce the range of
the system and cause your pet to receive a Static Correction
where it otherwise would not if the vehicle was not there.
• Fixed large metal objects such as metal sheds can affect the
signal by reducing the maximum range of the system at the
location of the object. As a result, your pet may receive
a Static Correction.
What do I do if my pet’s neck
becomes red and irritated?
• This condition is due to the Contact Points irritating the skin.
Discontinue use of the Receiver Collar for a few days. If the
condition persists beyond 48 hours, see your veterinarian.
Once the skin returns to normal, replace the Receiver Collar
and monitor the skin condition closely.
Can I attach a leash to the
Receiver Collar?
• No. This can result in pulling the Contact Points too tightly
against your pet’s neck or the collar may break. Attach a
leash to a separate, non-metallic collar positioned above
the Receiver Collar.
Why does my Receiver Collar have
a tone only mode?
• The tone only mode can be used in training your pet to
his boundary or for well-trained pets that no longer require
Static Correction.
22
1-800-732-2677
Troubleshooting
The Transmitter is sounding • The intermittent double tone is the Metal Interference Alarm.
an intermittent double
This alarm sounds if the Transmitter is placed too close to a metal
tone alarm.
surface. When this alarm sounds, the transmission output is disabled
and your pet is no longer being contained. Relocate the Transmitter
and either unplug the Power Adapter from the Power Jack or press
the Alarm Disable Button for 5 seconds then release.
The Transmitter is sounding • The Power Loss Alarm in the Transmitter is activated to alert you
a intermittent single tone
that power has been removed from the Transmitter and your pet
is no longer being contained. To turn off the Power Loss Alarm,
when I unplug the Power
unplug the Power Adapter from the Power Jack located on the
Adapter from the
bottom of the Transmitter or press the Alarm Disable Button
wall outlet.
for 5 seconds then release.
The Transmitter is
• The Transmitter has a built in Transmission Failure Alarm that
generating a loud
continuously monitors the Transmitter output. If a transmission
continuous tone.
failure ever occurs the alarm warns you that your pet is no longer
being contained. Contact the Customer Care Center at
1-800-732-2677 for a replacement Transmitter.
The Receiver Collar is not
• Make sure Receiver Collar is turned on and Battery Status Lights are
flashing every 4-5 seconds
beeping when setting up
• Charge Receiver Collar
the Boundary Zone.
• For some people, the tone may be difficult to hear.
• Use Test Light as explained in the “Test Light Instructions” section,
and use it to determine the location of Boundary Zone.
• Check that the Transmitter is set up according to directions.
The Receiver Collar is not
• Make sure Receiver Collar is turned on and Battery Status Lights
are flashing every 4-5 seconds
beeping or administering a
• Charge Receiver Collar
Static Correction.
• Check that the Transmitter is plugged into a working 120-volt outlet,
the Power Light is on, and the Transmitter controls are set at your
desired settings.
The Receiver Collar is
• Check that the Transmitter is plugged into a working standard
120-volt outlet, the Power Light is on, and the Transmitter controls
beeping everywhere.
are set at your desired settings.
• Bring Receiver Collar within 10 feet of the Transmitter to reset.
• Make sure no continuous alarm is sounding on the Transmitter.
The Receiver Collar is
• It is recommended to remove the Receiver Collar from your pet
when indoors to avoid activation of the Receiver Collar.
beeping inside the house.
• Make sure the Transmitter is plugged in and set up according
to the directions.
• Ensure the entire house is within the Pet Area. The Transmitter may
need to be moved to adjust the Pet Area to include the entire house.
• If relocating the Transmitter, remove the Receiver Collar from your pet
before removing power from the Transmitter.
My pet is receiving a
• The Receiver Collar activates when it loses the Transmitter signal.
The metal crate may block the Transmitter signal which causes the
Static Correction in his
Receiver Collar to activate.
metal crate.
• Remove the Receiver Collar from your pet when placing him
in his metal crate.
The Boundary Zone seems • This is normal for the electro magnetic field of the Stay + Play Wireless
Fence. The field may be affected by surrounding “electronic noise,”
to fluctuate.
which can cause it to fluctuate up to 5%.
• Where the Receiver Collar activates is influenced by the speed
and orientation of the Receiver Collar as your pet enters the
Boundary Zone.
www.petsafe.net
23
The Receiver Collar activates in • The Receiver Collar activates when it loses the Transmitter signal.
the middle of the yard.
This sometimes occurs if a large metal object is between the
Receiver Collar and Transmitter, if the orientation of the Receiver
Collar changes near the Boundary Zone, or if the surrounding
“electronic noise” interferes with the signal. If this continues to occur,
consider relocating the Transmitter and resetting the Pet Area.
The Receiver Collar is beeping • Make sure the Static Correction Level is set at 2 or above.
but my pet is not responding to • Test the Receiver Collar with the Test Light.
the Static Correction.
• If the Test Light flashes, check the fit of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or
switch to the longer Contact Points.
• Contact Points must be in contact with dog’s skin.
• Increase the Static Correction Level.
• Repeat training steps to reinforce training.
My pet reacts strongly to the
• Lower the Static Correction Level.
Static Correction and has
• Make sure you are in control of the situation when your pet receives
become fearful.
his first Static Corrections (have him on a leash attached to a
separate, non-metallic collar) and lead him into the Pet Area and
praise him. If your pet remains fearful, suspend training and start
again the next day. Make sure to end all training sessions on a
positive note with lots of praise and play.
The Transmitter Power Light
• Make sure the Power Light on the Power Adapter is on when
is not on.
plugged into a working 120 volt wall outlet.
• If Power Adapter Light is not on, contact the Customer Care Center
for a replacement Power Adapter.
I was setting up the Pet Area
• You may have turned the Boundary Control Dial down too quickly,
and after I turned down the
causing the Receiver Collar to go into power-fail mode. This is a
Boundary Control Dial, the
safety feature designed to protect your pet when power to the
Receiver Collar would no longer
Transmitter goes out. With the Receiver Collar within 10 feet of
beep or correct.
the Transmitter, readjust the Boundary Control Dial as shown
in Step 4 and reset the Boundary Zone, making sure to turn
the dial down slowly.
My next-door neighbor has an
• Your neighbor’s In-Ground FenceTM System signal may interfere
In-Ground Containment System
with the operation of the Receiver Collar preventing activation
and the Receiver Collar does
close to their fence. To minimize the interference, reduce the size
not activate near their property.
of the Pet Area or move the Transmitter away from the In-Ground
Fence System.
• Adjust the Pet Area so that the Receiver Collar activates at least
5 feet beyond the reduced Boundary setting when walking towards
the In-Ground Fence System.
The Receiver Collar has injured • Failing to follow the important safety information at the front of the
my pet’s neck.
Operating and Training Guide has caused pressure ulcers. Some
descriptions of advanced pressure ulcers describe the sores as
looking like burns on the dog’s neck. Be assured that electronic
collars do not use enough energy to create electrical burns. The
energy in an output pulse is only a few thousandths of a Joule; it is
similar in nature to the static pulse that you may feel when getting
out of your car. In some cases, pressure ulcers are described as
chemical burns. The battery in your Receiver Collar is sealed, in
addition, your collar’s housing is also sealed. This redundant sealing
makes it virtually impossible, without misuse or abuse, for your
Receiver Collar battery to leak onto your pet’s neck. Please review
and follow the important safety information on page 2, and the
instructions in Step 6 under the heading “Fit the Receiver Collar”
on pages 13 and 14.
24
1-800-732-2677
Terms of Use and Limitation of Liability
1. Terms of Use
This Product is offered to you conditioned upon your acceptance without modification of the
terms, conditions and notices contained herein. Usage of this Product implies acceptance of
all such terms, conditions, and notices.
2. Proper Use
This Product is designed for use with pets where training is desired. The specific temperament of your
pet may not work with this Product. If you are unsure whether this is appropriate for your pet, please
consult your veterinarian or certified trainer.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet training device is not intended
to harm, injure or provoke. Using this Product in a way that is not intended could result in
violation of Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems Corporation be liable for any direct, indirect, punitive,
incidental, special or consequential damages, or any damages whatsoever arising out of or
connected with the use or misuse of this Product. Buyer assumes all risks and liability from
the use of this Product.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions and notices
under which this Product is offered.
Compliance
FCC/IC
This Class B digital apparatus complies with Canadian ICES-003. This equipment has been tested and
found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a residential environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction guide, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
practical installation. If this equipment causes harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Relocate the interfered receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different to that to which the receiver is connected.
• Contact the Customer Care Center at 1-800-732-2677.
This device complies with Industry Canada Rules. This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Unauthorized changes or modifications to the equipment, not approved by Radio Systems Corporation,
could result in not meeting compliance with FCC regulations and could void the user’s authority to
operate the equipment.
ACMA/Australia
This device complies with the applicable EMC requirements specified by the ACMA
(Australian Communications and Media Authority).
www.petsafe.net
25
Customer Care International
USA & Canada - Tel: 800-732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608
Monday - Friday 8:30 AM - 5 PM
New Zealand - Tel: 0800 543 054
Monday - Friday 10:30 AM - 7 PM
Battery Disposal
Separate collection of spent batteries is required in many regions; check the regulations in your area
before discarding spent batteries. At the end of the product life, please contact our Customer Care
Center to receive instructions on proper disposal of the unit. Please do not dispose of the unit in
household or municipal waste. For a listing of Customer Care Center telephone numbers in your area,
visit our website at www.petsafe.net.
Perchlorate Battery
Perchlorate Material – special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Warranty
One Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty
applicable to this Product and its terms can be found at www.petsafe.net and/ or are available by
contacting your local Customer Care Center.
United States and Canada – Radio Systems Corporation,
10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects,
effective January 1, 2012, warranty details of this Product are as follows:
26
1-800-732-2677
One Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the original
retail purchaser, and not any other purchaser or subsequent owner, that its product, when subject to normal and proper
residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date.
An “original retail consumer purchaser” is a person or entity who originally purchases the Product, or a gift recipient
of a new product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service,
Radio Systems covers labour and parts for the first year of ownership; after the first year, a service or upgrade charge
will apply relative to replacement of the product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser
resells the Radio Systems product or transfers the property on which the Radio Systems product is installed. This
Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse.
Consumers who purchase products outside of Australia, New Zealand, or from an unauthorised dealer will
need to return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any
other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to 			
Radio Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or
replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a
replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement
Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement.
If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to
return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty
unit or its components and return to the consumer free of charge, provided the Product is within its said warranty
period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods
come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786
608 (Australia) or 0800 543 054 (New Zealand).
www.petsafe.net
27
Mounting Template
2½ INCHES (63.5mm)
Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932
1-800-732-2677
www.petsafe.net
Protected by US Patents 6,879,300
and 7,142,167.
400-1243/4
©2015 Radio Systems Corporation
DO NOT PRINT
THIS PAGE
RSC Part #: 400-1243
Description: MANUAL PIF00-12917
Created by: JC
Material: 100g
Printing: Black
Finishing:Die Cut, Fold, 2
Saddle Stitch, and Bulk Pack
Initial Creation Date: 9/4/13
Approved by: JW
Date Approved: 6/22/15
Program used: INDESIGN CC
Revision: 004
ECO: RSC12055
Revision Description: 6/22/15
Revision Date: Added Metal Interference Alarm Text

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Slug Font Sense 12 Checksum     : 4071414545
Page Count                      : 29
Creator                         : Adobe InDesign CC 2015 (Macintosh)

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