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Paper type: Wood Free 80g/m2, Paper Thickness=100 µm // Pages in book=92 // Print scale=81% Gap (when printed at 81% scale) = Pages in book × Paper thickness / 2 = 4.600000 mm RICOH COMPANY, LTD. 15-5, Minami Aoyama 1-chome, Minato-ku, Tokyo 107-8544, Japan Phone: +81-3-3479-3111 Maintenance Guide Maintenance Guide Overseas Affiliates USA RICOH CORPORATION 5 Dedrick Place West Caldwell, New Jersey 07006 Phone: +1-973-882-2000 The Netherlands RICOH EUROPE B.V. Groenelaan 3, 1186 AA, Amstelveen Phone: +31-(0)20-5474111 United Kingdom RICOH UK LTD. Ricoh House, 1 Plane Tree Crescent, Feltham, Middlesex, TW13 7HG Phone: +44-(0)20-8261-4000 Germany RICOH DEUTSCHLAND GmbH Wilhelm-Fay-Strasse 51, D-65936 Frankfurt am Main Phone: +49-(0)69-7104250 France RICOH FRANCE S.A. 383, Avenue du Général de Gaulle BP 307-92143 Clamart Cedex Phone: +33-(0)-821-01-74-26 Model number: Aficio AP610N Printed in the Netherlands GB GB G116-8606A Spain RICOH ESPAÑA S.A. Avda. Litoral Mar, 12-14, Blue Building, Marina Village, 08005 Barcelona Phone: +34-(0)93-295-7600 Italy RICOH ITALIA SpA Via della Metallurgia 12, 37139 Verona Phone: +39-045-8181500 China RICOH CHINA CO.,LTD. 29/F., Lippo Plaza, No.222 Huai Hai Zhong Road, Lu Wan District, Shanghai P.C.:200021 Phone: +86-21-5396-6888 Singapore RICOH ASIA PACIFIC PTE.LTD. 260 Orchard Road, #15-01/02 The Heeren, Singapore 238855 Phone: +65-6830-5888 1 Paper and Other Media 2 Replacing Consumables and Maintenance Kit 3 Cleaning the Printer 4 Adjusting the Printer 5 Troubleshooting 6 Removing Misfed Paper 7 Appendix Read this manual carefully before you use this product and keep it handy for future reference. For safe and correct use, please be sure to read the Safety Information in the “Setup Guide” before using the machine. G1168606A Paper type: Wood Free 80g/m2, Paper Thickness=100 µm // Pages in book=92 // Print scale=81% Gap (when printed at 81% scale) = Pages in book × Paper thickness / 2 = 4.600000 mm Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Copyright © 2004, 2005 KirP4GB_Mainte-F6_FM_forPaper.book Page i Thursday, May 12, 2005 11:48 AM TABLE OF CONTENTS Trademarks............................................................................................................. 1 How to Read This Manual ..................................................................................... 2 1. Paper and Other Media Paper and Other Media Supported by This Printer............................................. 3 Paper Recommendations...................................................................................... 8 Loading Paper............................................................................................................8 Storing Paper .............................................................................................................8 Types of Paper and Other Media ...............................................................................9 Paper not supported by this printer ..........................................................................11 Print Area .................................................................................................................12 Loading Paper ......................................................................................................13 Loading Paper in Tray 1 and the optional paper feed unit .......................................13 Loading Paper in the Bypass Tray ...........................................................................19 Loading Envelopes...................................................................................................24 Switching between Paper Trays...............................................................................28 2. Replacing Consumables and Maintenance Kit Replacing the Toner Cartridge ........................................................................... 29 Replacing the Maintenance Kit........................................................................... 32 Before Replacing......................................................................................................32 Replacing the Friction Pad .......................................................................................33 Replacing the Transfer Roller ..................................................................................35 Replacing the Paper Feed Rollers ...........................................................................37 Replacing the Fusing Unit ........................................................................................39 3. Cleaning the Printer Cautions to Take When Cleaning .......................................................................43 Cleaning the Friction Pad....................................................................................44 Cleaning the Paper Feed Roller.......................................................................... 45 Cleaning the Registration Roller ........................................................................47 4. Adjusting the Printer Adjusting the Image Density............................................................................... 49 Adjusting Tray Registration................................................................................50 5. Troubleshooting Error & Status Messages on the Control Panel ................................................ 53 Printer Does Not Print .........................................................................................59 Checking the port connection...................................................................................61 Other Printing Problems .....................................................................................63 Additional Troubleshooting ................................................................................66 i KirP4GB_Mainte-F6_FM_forPaper.book Page ii Thursday, May 12, 2005 11:48 AM 6. Removing Misfed Paper Removing Misfed Paper ......................................................................................69 When “Remove Misfeed Paper Tray” Appears ................................................. 70 When “Remove Misfeed Internal Path” Appears ..............................................71 When “Remove Misfeed Paper Exit Cover” Appears ....................................... 73 When “Remove Misfeed Duplex Unit” Appears................................................ 76 7. Appendix Moving and Transporting the Printer................................................................. 79 Moving the Printer ....................................................................................................80 Consumables .......................................................................................................81 Toner Cartridge ........................................................................................................81 Maintenance Kit .......................................................................................................82 Specifications.......................................................................................................83 Mainframe ................................................................................................................83 Options.....................................................................................................................86 INDEX......................................................................................................... 89 ii KirP4GB_Mainte-F6_FM_forPaper.book Page 1 Thursday, May 12, 2005 11:48 AM Trademarks Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States and/or other countries. IPS-PRINT Printer Language Emulation Copyright© 1999-2000 Oak Technology, Inc., All rights reserved. Bluetooth® is a registered trademark of Bluetooth-SIG Inc. worldwide. Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks. The proper names of the Windows operating systems are as follows: • Microsoft® Windows® 95 operating system • Microsoft® Windows® 98 operating system • Microsoft® Windows® Millennium Edition (Windows Me) • The product names of Windows® 2000 are as follows: Microsoft® Windows® 2000 Advanced Server Microsoft® Windows® 2000 Server Microsoft® Windows® 2000 Professional • The product names of Windows® XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition • The product names of Windows ServerTM 2003 are as follows: Microsoft® Windows ServerTM 2003 Standard Edition Microsoft® Windows ServerTM 2003 Enterprise Edition Microsoft® Windows ServerTM 2003 Web Edition • The product names of Windows NT® 4.0 are as follows: Microsoft® Windows NT® Server 4.0 Microsoft® Windows NT® Workstation 4.0 1 KirP4GB_Mainte-F6_FM_forPaper.book Page 2 Thursday, May 12, 2005 11:48 AM How to Read This Manual The following set of symbols is used in this manual. This symbol indicates a potentially hazardous situation that might result in death or serious injury when you misuse the machine without following the instructions under this symbol. Be sure to read the instructions, all of which are described in the Safety Information section. This symbol indicates a potentially hazardous situation that might result in minor or moderate injury or property damage that does not involve personal injury when you misuse the machine without following the instructions under this symbol. Be sure to read the instructions, all of which are described in the Safety Information section. * The statements above are notes for your safety. If this instruction is not followed, paper might be misfed, originals might be damaged, or data might be lost. Be sure to read this. This symbol indicates information or preparations required prior to operating. This symbol indicates precautions for operation, or actions to take after abnormal operation. This symbol indicates numerical limits, functions that cannot be used together, or conditions in which a particular function cannot be used. This symbol indicates a reference. Keys that appear on the machine's display. Keys and buttons that appear on the computer's display. Keys built into the machine's control panel. Keys on the computer's keyboard. 2 KirP4GB_Mainte-F6_FM_forPaper.book Page 3 Thursday, May 12, 2005 11:48 AM 1. Paper and Other Media Paper and Other Media Supported by This Printer This section describes the paper size, feed direction, and the maximum amount of paper that can be loaded into each paper tray in this printer. Note ❒ The following symbols and terminology are used to represent the feed direction. In this manual On the display A4 (297 x 210) K↑(Feed direction) 8 1/2 x 11 A5 (210 x 148) L↑(Feed direction) 8 1/2 x 5 1/2 Paper feed direction Short-edge feed direction Long-edge feed direction ❒ Be careful of the paper feed direction. The direction is determined for each paper size. Envelope Feeder Unit Paper Feed Unit (Tray2/3) Size (mm) A3 K 297 × 420 × B4 JIS K 257 × 364 × A4 K 210 × 297 × L 297 × 210 × K 182 × 257 × L 257 × 182 × K 148 × 210 L 210 × 148 A6 K 105 × 148 11 × 17 K 279 × 432 × Legal (LG, 81/2 × 14) K 216 × 356 × B5 JIS A5 Bypass Tray Feed direction Paper Tray (Tray1) ❖ Input Paper Sizes (Metric version) × × × × × × × × 3 KirP4GB_Mainte-F6_FM_forPaper.book Page 4 Thursday, May 12, 2005 11:48 AM Envelope Feeder Unit Paper Feed Unit (Tray2/3) Size (mm) Letter (LT, 81/2 × 11) K 216 × 279 L 279 × 216 5 /2 × 8 /2 K 140 × 216 × Executive (Exec., 71/4 × 101/2) K 184 × 276 × L 276 × 184 × Folio (81/4 × 13) K 210 × 330 × Foolscap (F4, 81/2 × 13) K 216 × 330 × F/GL (8 × 13) K 203 × 330 × K 104.8 × 241.3 × × C5 Env (6.38 × 9.02) K 162 ×229 × × C6 Env (4.49 × 6.38) K 114 ×162 × × DL Env (4.33 × 8.66) K 110 × 220 × × Monarch Env (37/8 × 71/2) K 98.4 × 190.5 × × Custom Size - - × 8K (10 /2 × 15.35) K 267 × 390 × 16K (7.68 × K 195 × 267 × L 267 × 195 × 1 1 1 Com#10 Env (41/ 8 1 101/2) × 91/ 2) Bypass Tray Feed direction Paper Tray (Tray1) Paper and Other Media × × × × × × • The size is supported and indicated on the tray dial. Be sure to set the paper size dial to match the actual paper size loaded in the tray. • The size is supported but not indicated on the tray dial. You should set the tray dial to “p”, and select the paper size with the control panel. • The size is supported but the paper size should be set with the control panel. There is no dial on the tray. See p.19 “Loading Paper in the Bypass Tray” See p.24 “Loading Envelopes” 4 KirP4GB_Mainte-F6_FM_forPaper.book Page 5 Thursday, May 12, 2005 11:48 AM Paper and Other Media Supported by This Printer • The size is supported, but it should be set as a custom size using the control panel. The supported size may differ depending on the printer language you use. Set as a custom size setting using the control panel. The following sizes are supported: • Bypass Tray: approximately 90 - 305 mm in width, and 148 - 432 mm in length. • Paper Feed Unit (Tray 2/3): approximately 182 - 297 mm in width, and 160 - 432 mm in length. 1 • The size is not supported. Envelope Feeder Unit Paper Feed Unit (Tray2/3) Size (inch) 11 × 17 K 11 × 17 × Legal (LG) K 81/2 × 14 × Letter (LT) K 81/2× 11 × L 11 × 81/2 × 51/2× 81/2 K 51/2× 81/2 × Executive (Exec.) K 7 /4× 10 /2 × L 10 /2× 7 /4 × A3 K 11.26 × 16.54 × B4 JIS K 10.12 × 14.33 × A4 K 8.26 × 5.83 × L 5.83 × 8.26 × K 7.17 × 10.12 × L 10.12 × 7.17 × K 5.83 × 8.26 B5 JIS A5 Bypass Tray Feed direction Paper Tray (Tray1) ❖ Input Paper Sizes (Inch version) 1 1 1 × × 1 L 8.26 × 5.83 A6 K 4.13 × 5.63 Folio K 81/4 × 13 × × × × × × × × × × 5 KirP4GB_Mainte-F6_FM_forPaper.book Page 6 Thursday, May 12, 2005 11:48 AM F/GL K 8 × 13 Com#10 Env K C5 Env K C6 Env Envelope Feeder Unit 81/2 × 13 Paper Feed Unit (Tray2/3) K Paper Tray (Tray1) Size (inch) Foolscap F4 1 Bypass Tray Feed direction Paper and Other Media × × 4 /8 × 9 /2 × × 6.38 × 9.02 × × K 4.49 × 6.38 × × DL Env K 4.33 × 8.66 × × Monarch Env K 37/8 × 71/2 × × Custom Size - - × 8K K 101/ 15.35 × 16K K 7.68 × 10 /2 × L 10 /2× 7.68 × 1 1 2× 1 1 × • The size is supported and indicated on the tray dial. Be sure to set the paper size dial to match the actual paper size loaded in the tray. • The size is supported but not indicated on the tray dial. You should set the tray dial to “p”, and select the paper size with the control panel. • The size is supported but the paper size should be set with the control panel. There is no dial on the tray. See p.19 “Loading Paper in the Bypass Tray” See p.24 “Loading Envelopes” • The size is supported, but it should be set as a custom size using the control panel. The supported size may differ depending on the printer language you use. Set as a custom size setting using the control panel. The following sizes are supported: • Bypass Tray: approximately 3.54 - 12.01 inches in width, and 5.83 - 17.01 inches in length. • Paper Feed Unit (Tray 2/3): approximately 7.17 - 11.69 inches in width, and 6.3 - 17.01 inches in length. • 6 The size is not supported. KirP4GB_Mainte-F6_FM_forPaper.book Page 7 Thursday, May 12, 2005 11:48 AM Paper and Other Media Supported by This Printer ❖ Paper weight and number of sheets to be set Supported paper weight Maximum number of sheets (plain paper) Tray 1 60 - 105 g/m2 (16 - 28 lb.) 500 (80 g/m2, 20 lb.) Bypass Tray 52 - 162 g/m2 (14 - 43 lb.) 100 (80 g/m2, 20 lb.) 1 For other kind of papers, see p.19 “Loading Paper in the Bypass Tray”. Paper Feed Unit (Tray 2, Tray 3) 60 - 105 g/m2 (16 - 28 lb.) Envelope Feeder Type 2600 See p.24 “Loading Envelopes”. 500 (80 g/m2, 20 lb.) Note ❒ Check that the top of the stack is not higher than the limit mark inside the tray. ❒ The Envelope Feeder Unit requires the installation of the optional Paper Feed Unit. ❖ Paper size not supported by both side printing The following paper sizes cannot be printed on both sides: • Metric version: A5K, A6K, 51/2 × 81/2K, Executive (184 × 246)K, Com#10 Env (104.8 × 241.3)K, C5 Env (162 ×229)K, C6 Env (114 ×162)K, DL Env (110 × 220)K, Monarch Env(98.4 × 190.5)K. Custom Size supported by approximately 182 to 297 mm in width, and approximately 148 to 432 mm in length. • Inch version: A5K, A6K, 51/2 × 81/2K, Executive (71/4 × 101/2)K, Com#10 Env (41/8 × 91/2)K, C5 Env (6.38 × 9.02)K, C6 Env (4.49 × 6.38)K, DL Env (4.33 × 8.66)K, Monarch Env (37/8 × 71/2)K. Custom Size supported by approximately 7.18 - 11.68 inches in width, and approximately 5.83 - 17.00 inches in length. 7 KirP4GB_Mainte-F6_FM_forPaper.book Page 8 Thursday, May 12, 2005 11:48 AM Paper and Other Media Paper Recommendations Loading Paper 1 Important ❒ Do not use ink-jet printer paper because it may stick to the fusing unit and cause a paper misfeed. ❒ When printing on OHP transparencies that have a print side, load them with the print side over on the bypass tray. Not taking this precaution may cause them to stick to the fusing unit and cause misfeeds. ❒ Set the paper as described below. • Tray 1: Print side facing down • Bypass Tray: Print side facing up • Paper Feed Unit (Tray 2, Tray 3): Print side facing down ❒ Print quality cannot be guaranteed if paper other than the ones recommended is used. For more information about recommended paper, contact your sales or service representative. ❒ Do not use paper that has already been printed onto by other printers. Storing Paper • Paper should always be stored properly. Improperly stored paper might result in poor print quality, paper misfeeds, or printer damage. Recommendations are as follows: • Avoid storing paper in humid areas. • Avoid exposing paper to direct sunlight. • Store on a flat surface. • Keep paper in the package in which the paper came. 8 KirP4GB_Mainte-F6_FM_forPaper.book Page 9 Thursday, May 12, 2005 11:48 AM Paper Recommendations Types of Paper and Other Media Plain Paper 1 Paper thickness 60 - 105 g/m2 (16 - 28 lb.) Printer setup Press [Paper Input] menu, [Paper Type], and then [Plain Paper]. Note ❒ The paper type selected using the printer driver overrides that selected using the control panel. Printer driver setup Click [Plain] or [Plain & Recycled] in the [Type:] list. Enabled paper feeding tray Any input tray can be used. Number of sheets that can be set • Tray 1: 500 • Tray 2, Tray 3 (Paper Feed Unit Type 610): 500 • Bypass Tray: 100 Note ❒ Make sure paper is not stacked higher than the upper limit mark (T) inside the tray. Make sure paper is not stacked higher than the paper guides inside the bypass tray. Both-side printing Possible Additional cautions When printing on 91 - 105 g/m2 paper, print speed is slightly slower to when printing on paper of 60 - 91 g/m2. Thick Paper Paper thickness 105 - 162 g/m2(28 - 43 lb.) Printer setup Press [Paper Input] menu, [Paper Type] and then [Thick Paper] on the control panel. Note ❒ The paper type selected using the printer driver overrides that selected using the control panel. Printer driver setup Click [Thick] in the [Type:] list. Enabled paper feeding tray Bypass Tray Number of sheets that can be set Make sure paper is not stacked higher than the upper limit mark (T) inside the tray. Make sure paper is not stacked higher than the paper guides inside the bypass tray. Both-side printing Not possible Additional cautions Print speed is slightly slower than when using plain paper. 9 KirP4GB_Mainte-F6_FM_forPaper.book Page 10 Thursday, May 12, 2005 11:48 AM Paper and Other Media OHP transparencies Printer setup 1 Press [Paper Input] menu, [Paper Type], and then [Transparency] on the control panel. Note ❒ The paper type selected using the printer driver overrides that selected using the control panel. Printer driver setup Click [Transparency] in the [Type:] list. Enabled paper feeding tray Bypass tray Number of sheets that can be set Load only one OHP transparency at the same time onto the bypass tray. Both-sided printing Not possible Additional cautions • Print speed for OHP transparencies is slower than for plain paper. • Due to switching modes, the machine will be on standby for thirty or forty seconds after the job was received. Envelopes Printer setup Press [Paper Input] menu, [Paper Type], and then press [Thick Paper] on the control panel. Note ❒ The paper type selected using the printer driver overrides that selected using the control panel. Printer driver setup Click [Thick] in the [Type:] list. Enabled paper feeding tray Any input tray can be used. Note ❒ Make sure paper is not stacked higher than the upper limit mark (T) inside the tray. Make sure paper is not stacked higher than the paper guides inside the bypass tray. Both-sided printing Not possible Additional cautions • Check the print side is facing up. • Check there is no air in the envelopes before loading. • For better print quality, we recommend the right, left, top, and bottom print margins to be at least 20 mm (0.8”) each. • Load only one size and type of envelope at a time. • Before loading envelopes, flatten their leading edges (the edge going into the printer) by running a pencil or ruler across them. • Some kinds of envelope might cause misfeeds, wrinkles or print poorly. 10 • Print quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print one or two envelopes to check print quality. KirP4GB_Mainte-F6_FM_forPaper.book Page 11 Thursday, May 12, 2005 11:48 AM Paper Recommendations Paper not supported by this printer Avoid using the following paper as they are not supported by this printer. • Paper meant for an ink-jet printer • Bent, folded, or creased paper • Curled or twisted paper • Torn paper • Wrinkled paper • Damp paper • Paper that is dry enough to emit static electricity • Paper that has already been printed onto, except a preprinted letterhead Malfunctions are especially likely when using paper printed on by other than a laser printer (e.g. monochrome and color copiers, ink-jet printers, etc.) • Special paper, such as thermal paper, aluminum foil, carbon paper and conductive paper • Paper whose weight is heavier or lighter than the limitation • Paper with windows, holes, perforations, cutouts, or embossing • Adhesive label paper on which glue or base paper is exposed • Paper with clips or staples • Envelopes in the following conditions: • damp • excessively curled or twisted • stuck together • damaged in any way • with stamps attached • with windows, holes, perforations, cutouts or embossing • with metal clasps, string ties or metal folding bars • designed to be interlocked • with nicked edges or bent corners • with rough, wrinkled or laid finishes • with any exposed adhesive, when the flap is in the sealed or closed position 1 11 KirP4GB_Mainte-F6_FM_forPaper.book Page 12 Thursday, May 12, 2005 11:48 AM Paper and Other Media Print Area ❖ Envelope The following shows the print area for this printer. Be sure to set the print margins correctly by the application. 1 ❖ Paper A B C D Print area Feed direction Approx. 4.2 mm (0.18 inches) Approx. 4.2 mm (0.18 inches) Note ❒ The print area may vary depending on the paper size, printer language and printer driver settings. A B C D Print area Feed direction Approx. 4.2 mm (0.18 inches) Approx. 4.2 mm (0.18 inches) Note ❒ The print area may vary depending on the paper size, printer language and printer driver settings. 12 KirP4GB_Mainte-F6_FM_forPaper.book Page 13 Thursday, May 12, 2005 11:48 AM Loading Paper Loading Paper This describes how to load paper into the paper tray and bypass tray. R CAUTION: • Do not pull out the paper tray forcefully. If you do, the tray might fall and cause an injury. B Lift the front side of the tray, and 1 then pull it out of the printer. Loading Paper in Tray 1 and the optional paper feed unit The following example explains loading procedure for the standard paper tray (Tray 1). The same procedure can be used for the optional paper feed unit. Important ❒ Make sure paper is not stacked above the limit mark inside the tray. Misfeeds might occur. ❒ Do not put different types of paper in a single paper tray. ❒ Up to 500 sheets of paper can be loaded in the paper feed unit. This means a maximum of 1,600 sheets can be simultaneously loaded when two additional paper feed units are installed. A Lift the paper tray slightly, and then pull it out until it stops. ZKGY140E C Load paper into the tray with the print side down. ZKGY130E Important ❒ Confirm that the top of the stack is not higher than the limit mark inside the tray. ❒ Confirm that paper fits under the rear guide. AGN029S 13 KirP4GB_Mainte-F6_FM_forPaper.book Page 14 Thursday, May 12, 2005 11:48 AM Paper and Other Media D Lift the front of the tray, and then slide it carefully into the printer until it stops. 1 A Lift the paper tray slightly, and then pull it out until it stops. Adjust the paper size dial to match the size and feed direction of paper in the paper tray. ZKGY150E Important ❒ Do not slide the paper tray in with force. If you do, the front and side guides might move. Reference For more information about type, size and feed direction of paper that can be loaded in the tray, see p.3 “Paper and Other Media Supported by This Printer”. AGN025S Important ❒ If you want to use the paper size and feed direction that are not indicated on the paper size dial, set the dial to “p”. In this case, you should set the paper size using the control panel. B Lift the front side of the tray, and then pull it out of the printer. When you change the paper size see p.14 “Changing the paper size”. Changing the paper size Important ❒ Confirm that the setting of the paper size dial matches the paper size and feed direction of the paper in the tray, otherwise the printer might be damaged, or printing problems might occur. The following explanation uses the example of “Tray 1” for the paper tray. 14 ZKGY140E C If you load paper larger than A4K or 81/2 × 11K, you should extend the tray as follows: Note ❒ You cannot load paper smaller than A4K or 81/2 × 11K, if the tray is extended. In this case, return the tray to its standard length. KirP4GB_Mainte-F6_FM_forPaper.book Page 15 Thursday, May 12, 2005 11:48 AM Loading Paper D Slide the catches inwards to unlock the tray. G Adjust the rear and side guides to the paper size you want to load. 1 ZKGY160E E Slide the tray until it stops. ZKGY120E Important ❒ To avoid damage, pinch the paper guides when moving them. H Load paper into the tray with the print side down. ZKGY170E F Return the catches to their original positions. ZKGY130E Important ❒ Confirm that the top of the stack is not higher than the limit mark inside the tray. ❒ Confirm that paper fits under the rear guide. ZKGY180E Important ❒ Confirm that the catches return to their original positions securely. If they are not locked securely, paper misfeeds might occur. 15 KirP4GB_Mainte-F6_FM_forPaper.book Page 16 Thursday, May 12, 2005 11:48 AM Paper and Other Media I Lift the front side of the tray, and then place it into the printer. Carefully slide it into the printer until it stops. 1 If you load a paper size that is not selected automatically To load paper whose size cannot be selected automatically, set the paper size on the control panel. Follow the procedure described below to set the paper size. A Press the {Menu} key. ZKGY150E Important ❒ Do not slide the paper tray in with force. If you do, the front and side guides might move. J Attach the paper tray cover provided when you have pulled out the tray extension. AGN503S The [Menu] screen appears on the display. B Press the {U} or {T} key to display [Paper Input], and then press the {# Enter} key. Menu: Paper Input The paper selection menu appears. ZKGH240E Note ❒ The paper tray cover contains four mounting holes. • Use the two outer holes when attaching the paper tray cover as a cover for the standard tray. • Use the two inner holes when attaching the paper tray cover as a cover for an additional tray. 16 C Press the {U} or {T} key to display [Tray Paper Size], and then press the {# Enter} key. The paper tray selection menu appears. D Press the {U} or {T} key to dis- play the target paper tray, and then press the {# Enter} key. Tray Paper Size: Tray 2 The paper size selection menu appears. KirP4GB_Mainte-F6_FM_forPaper.book Page 17 Thursday, May 12, 2005 11:48 AM Loading Paper E Press the {U} or {T} key to dis- play the loaded paper size, and then press the {# Enter} key. A Press the {Menu} key. 1 Tray 2: 8 1/2 x 13 After about two seconds, the display returns to the menu. F Press the {Online} key. The initial screen appears. This completes the setting change. Specifying custom size paper for the optional paper feed unit Important ❒ When printing on custom size paper, specify the paper size using the control panel or printer driver. ❒ The custom size paper selected using the printer driver overrides that selected using the control panel. Do not make settings using the control panel if you have already made settings using the printer driver. However, when printing with a printer driver other than the RPCS printer driver, you must configure the settings using control panel. ❒ The following is the range of paper sizes that can be loaded in each type of the paper trays: • Optional paper feed unit (Tray 2, Tray 3): 182 - 297 mm in width and 60 - 432 mm ❒ The printer cannot print from applications that do not support custom size paper. AGN503S The [Menu] screen appears on the display. B Press the {U} or {T} key to display [Paper Input], and then press the {# Enter} key. Menu: Paper Input The paper selection menu appears. C Press the {U} or {T} key to display [Tray Paper Size], and then press the {# Enter} key. The paper tray selection menu appears. D Press the {U} or {T} key to dis- play the target paper tray, and then press the {# Enter} key. Tray Paper Size: Tray 2 The paper size selection menu appears. E Press the {U} or {T} key to dis- play [Custom Size], and then press the {# Enter} key. 17 KirP4GB_Mainte-F6_FM_forPaper.book Page 18 Thursday, May 12, 2005 11:48 AM Paper and Other Media F Press the {U} or {T} key to set horizontal value, and then press the {# Enter} key. 1 Custom Size: Horiz. 210.0 mm Press the {T} or {U} key scrolls the value in increments of 0.1 mm. Pressing the {T} or {U} key scrolls the value in increments of 1 mm. The screen for entering the length appears. Specifying a paper type for paper tray and the optional paper feed unit Improve printer performance by selecting the optimum paper type for the tray. You can select from the following paper types: • Plain Paper, Recycled Paper, Special Paper, Color Paper, Letterhead. A Press the {Menu} key. G Press the {U} or {T} key to set the vertical value, and then press the {# Enter} key. Custom Size: Vert. 297.0 mm After about two seconds, the display returns to the menu. H Press the {Online} key. The initial screen appears. AGN503S The [Menu] screen appears on the display. B Press the {U} or {T} key to display [Paper Input], and then press the {# Enter} key . Menu: Paper Input The paper type selection menu appears. C Press the {U} or {T} key to display [Paper Type], and then press the {# Enter} key . The paper tray selection menu appears. 18 KirP4GB_Mainte-F6_FM_forPaper.book Page 19 Thursday, May 12, 2005 11:48 AM Loading Paper D Press the {U} or {T} key to dis- play the target paper tray, and then press the {# Enter} key . When the optional paper feed units are installed in the printer, [Tray 2] and [Tray 3] will appear depending on the number of the installed units. Paper Type: Tray 2 Loading Paper in the Bypass Tray 1 Opening and Closing the Bypass Tray Open the bypass tray A Open the bypass tray. The paper type selection menu appears. E Press the {U} or {T} key to dis- play the target paper tray, and then press the {# Enter} key . Tray 2: *Recycled Paper After about two seconds, the display returns to the menu. F Press the {Online} key. The initial screen appears. Note ❒ The following paper types cannot be printed on both sides: • Special Paper, Color Paper, Preprinted. AGN026S Close the bypass tray When you have finished using the bypass tray, close it as shown in the next step. A Close by pressing the mark in the center of the bypass tray. AGN027S 19 KirP4GB_Mainte-F6_FM_forPaper.book Page 20 Thursday, May 12, 2005 11:48 AM Paper and Other Media Specifying standard size paper for the Bypass Tray Important ❒ Shuffle the paper before loading the stack onto the tray, so multiple sheets are not fed in together. ❒ Set the size and direction of the loaded paper on the control panel or with the printer driver. Make sure the settings do not conflict. Otherwise, the paper may jam or the print quality may be affected. 1 A Slide the side guides outward, and load paper until it stops with the print side up. ZKGY200E Note ❒ If you load A4K or larger, or 81/2 × 11 Kor larger, slide out the bypass tray extension ( ) and then flip it open ( ). B Adjust the side guides to the paper width. ZKGY220E Important ❒ Confirm that paper fits under the side guides. ❒ Sheets of A4K or 81/2 x 11K length or longer must be loaded one at a time. Support the paper by hand so it feeds in properly. Additionally, since paper feeding and image quality may differ depending on paper thickness and width, check print results in advance using paper you intend to print on. Note ❒ 45 kg paper or paper of A4K or 8 1/2 x 11 K or longer may not feed in properly unless it is cut at right angles. C To set the paper size and feed direction, Press the {Menu} key. AGN028S AGN503S The [Menu] screen appears on the display. 20 KirP4GB_Mainte-F6_FM_forPaper.book Page 21 Thursday, May 12, 2005 11:48 AM Loading Paper D Press the {U} or {T} key to display [Paper Input], and then press the {# Enter} key. Menu: Paper Input The paper selection menu appears. E Check [Bypass Size] appears, and then press the {# Enter} key. The paper size selection menu appears. F Press the {U} or {T} key to display the size and orientation of the paper in the bypass tray. Bypass Size: *A4 (210 x 297) After about two seconds, the display returns to the menu. G Press the {Online} key. The initial screen appears. Note ❒ To load thick paper, OHP transparencies, or envelopes, make settings for thick paper or OHP transparencies using the control panel and printer driver. ❒ The number of pages that can be loaded in the bypass tray differs depending on paper type. Make sure paper is not stacked above the paper guides inside the bypass tray. 1 Reference For details about control panel settings for custom size paper or special paper, see p.22 “Specifying custom size paper for the Bypass Tray”. For control panel settings when using thick paper, OHP transparencies, or post cards, see p.23 “Specifying a paper type for the Bypass Tray”. 21 KirP4GB_Mainte-F6_FM_forPaper.book Page 22 Thursday, May 12, 2005 11:48 AM Paper and Other Media Specifying custom size paper for the Bypass Tray Important ❒ The settings of custom sized paper that take effect are not the settings made on the control panel but the settings made in the printer driver. There is no need to change the settings on the control panel. However, when using a printer driver other than RPCS, you will need to change the settings on the control panel. ❒ Applications that do not allow a custom paper size to be set cannot print on custom sized paper. 1 Note ❒ If you print on A3 or longer sheets, prints may become blurred. C Check [Bypass Size] appears, and then press the {# Enter} key. The paper size selection menu appears. D Press the {U} or {T} key to dis- play [Custom Size], and then press the {# Enter} key. E Press the {U} or {T} key to set the horizontal value, and then press the {# Enter} key. Custom Size: Horiz. 210.0 mm By pressing the key, the value increases or decreases by 0.1 mm. By pressing and holding the key, the value varies by 1 mm. F Press the {U} or {T} key to set the vertical value, and then press the {# Enter} key. A Press the {Menu} key. Custom Size: Vert. 297.0 mm After about two seconds, the display returns to the menu. G Press the {Online} key. The initial screen appears. AGN503S The [Menu] screen appears on the display. B Press the {U} or {T} key to display [Paper Input], and then press the {# Enter} key. Menu: Paper Input The paper selection menu appears. 22 Reference For details about the printer driver, see the printer driver Help. KirP4GB_Mainte-F6_FM_forPaper.book Page 23 Thursday, May 12, 2005 11:48 AM Loading Paper Specifying a paper type for the Bypass Tray By selecting the paper type you want to load, the printer performs better. You can select from the following paper types: • Plain Paper, Recycled Paper, Special Paper, Color Paper, Letterhead, Transparency, Thick Paper. Important ❒ When you load Thick Paper or transparencies in the Bypass Tray, always specify the type of paper. Duplex printing is not possible on paper in a tray for which Thick Paper or Transparency has been set. ❒ The paper type selected using the printer driver overrides that selected using the control panel. A Press the {Menu} key. C Press the {U} or {T} key to display [Paper Type], and then press the {# Enter} key. The paper tray selection menu appears. 1 D Press the {U} or {T} key to dis- play [Bypass Tray], and then press the {# Enter} key. The paper type selection menu appears. E Press the {U} or {T} key to dis- play the type of paper you have loaded, and then press the {# Enter} key . Bypass Tray: Thick Paper After about two seconds, the display returns to the menu. F Press the {Online} key. The initial screen appears. Note ❒ The following paper types cannot be printed on both sides: • Special Paper, Color Paper, Preprinted, Transparency, Thick Paper. AGN503S The [Menu] screen appears on the display. B Press the {U} or {T} key to display [Paper Input], and then press the {# Enter} key . Menu: Paper Input The paper selection menu appears. 23 KirP4GB_Mainte-F6_FM_forPaper.book Page 24 Thursday, May 12, 2005 11:48 AM Paper and Other Media Loading Envelopes As there are many kinds of envelopes, be sure to check if those to be used are supported by this printer. 1 A Load envelopes until they stop, with the print side up and the sides of the flaps on the left as shown below. Reference For more information about envelopes, see p.10 “Envelopes”. Important ❒ Even if the optional envelope feeder is not installed, you can select envelope sizes for Tray 2 and Tray 3 using the control panel. However, you cannot load envelopes until the optional envelop feeder unit is installed. ❒ To install the envelope feeder unit, the optional paper feed unit must be installed. See “Attaching Envelope Feeder Unit Type 610”, Setup Guide. Loading envelopes onto the Bypass Tray Reference With the bypass tray, you can load up to 10 envelopes at the same time. For more information about envelopes, see p.10 “Envelopes”. To open and close the bypass tray, see p.19 “Opening and Closing the Bypass Tray” 24 ZKGY411E Important ❒ Confirm that the envelope flaps are securely folded down, and that there is no air inside the envelopes. Note ❒ Confirm that the top of the stack is not higher than the limit mark on the side guides. ❒ Do not push the stack of envelopes with too much force. B Slide the side guides against the edge of the envelope stack. Note ❒ Confirm that the edges of envelopes fit under the side guides. KirP4GB_Mainte-F6_FM_forPaper.book Page 25 Thursday, May 12, 2005 11:48 AM Loading Paper C Set the envelope size and feed direction. Press the {Menu} key. AGN503S The [Menu] screen appears on the display. D Press the {U} or {T} key to dis- Loading envelopes into the Envelope Feeder Unit Important ❒ With the optional envelope feeder unit, you can load up to 60 envelopes at the same time. For more information about envelopes, see p.10 “Envelopes”. The following explanation uses the example of installing the envelope feeder unit in “Tray 2”. 1 A Slide the optional paper feed unit (Tray 2) out until it stops. Then, lift it slightly, and then slide it out. play [Paper Input], and then press the {# Enter} key. Menu: Paper Input The paper selection menu appears. E Check [Bypass Size] appears, and then press the {# Enter} key. The paper size selection menu appears. F Press the {U} or {T} key to select the envelope type you want to use. Bypass Size: C5 Env(162x229) Reference For information about types of envelopes you can select, see p.3 “Paper and Other Media Supported by This Printer”. ZKGP330E Note ❒ Keep the paper tray with paper in a cool and dry place. B Prepare the envelope feeder Unit. C Pinch the side guides, and then slide them outward until they stop. Pinch the rear guide, and then slide it toward the back. G Press the {# Enter} key to apply the settings. Wait for a while. After about two seconds, the display returns to the menu. H Press the {Online} key. The initial screen appears. ZKGY260E 25 KirP4GB_Mainte-F6_FM_forPaper.book Page 26 Thursday, May 12, 2005 11:48 AM Paper and Other Media D Push the bottom plate down until it locks into place. F Pinch the side guides, and then slide them along the edge of the envelope stack. 1 ZKGP360E E Load envelopes into the envelope feeder unit, with the print side down and the flap on the left as shown in the illustration. ZKGP380E Important ❒ Confirm that the envelope flaps are securely folded down, and that there is no air inside the envelopes. Note ❒ Confirm that the top of the stack is not higher than the limit mark on the side guides. ❒ Confirm that the envelopes fit under the side guides. ❒ Do not push the stack of envelopes with too much force. ZKGY370E G Pinch the rear guide, and then slide it along the edge of the envelope stack. ZKGY390E H Lift the front of the tray, and then slide it carefully into the printer until it stops. ZKGP340E Important ❒ Do not slide the paper tray in with force. If you do, the front and side guides might move. 26 KirP4GB_Mainte-F6_FM_forPaper.book Page 27 Thursday, May 12, 2005 11:48 AM Loading Paper I Press the {Menu} key. M Press the {U} or {T} key to select the envelope type you want to use. 1 Tray 2: C5 Env(162x229) AGN503S The [Menu] screen appears on the display. J Press the {U} or {T} key to display [Paper Input], and then press the {# Enter} key. Menu: Paper Input Reference For more information about types of envelopes you can select, see p.3 “Paper and Other Media Supported by This Printer”. N Press the {# Enter} key to apply the settings. Wait for a while. After about two seconds, the display returns to the menu. O Press the {Online} key. The initial screen appears. The paper selection menu appears. K Press the {U} or {T} key to dis- play [Tray Paper Size], and then press the {# Enter} key. The paper tray selection menu appears. L Press the {U} or {T} key to dis- play the target paper tray, and then press the {# Enter} key. Menu: Tray 2 The paper size selection menu appears. 27 KirP4GB_Mainte-F6_FM_forPaper.book Page 28 Thursday, May 12, 2005 11:48 AM Paper and Other Media C Press the {U} or {T} key to dis- Switching between Paper Trays 1 When paper of the same size is loaded in both the standard tray and the paper feed unit (option), paper will be fed from the standard tray when you start printing. To print on paper loaded in the paper feed unit, switch the tray to be used to the paper feed unit using [Tray Priority] in the [Paper Input] menu. A Press the {Menu} key. play [Tray Priority], and then press the {# Enter} key. The paper tray selection menu appears. D Press the {U} or {T} key to select the tray type you want to use, and then press the {# Enter} key. The following message appears on the display: Tray Priority: *Tray 2 E Press the {Online} key. The initial screen appears. AGN503S The [Menu] screen appears on the display. B Press the {U} or {T} key to display [Paper Input], and then press the {# Enter} key . Menu: Paper Input The paper selection menu appears. 28 KirP4GB_Mainte-F6_FM_forPaper.book Page 29 Thursday, May 12, 2005 11:48 AM 2. Replacing Consumables and Maintenance Kit Replacing the Toner Cartridge R WARNING: • Do not incinerate spilled toner or used toner. Toner dust is flammable and might ignite when exposed to an open flame. • Disposal should take place at an authorized dealer or an appropriate collection site. • If you dispose of the used toner cartridges yourself, dispose of them according to local regulations. • Do not store toner, used toner, or toner containers in a place with an open flame. The toner might ignite and cause burns or a fire. R CAUTION: • Keep toner (used or unused) and the toner cartridge out of reach of children. • If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary. • If your skin comes into contact with toner or used toner, wash the affected area thoroughly with soap and water. R CAUTION: • If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary. • Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water. • If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible. Replace the toner cartridge if the following message appears on the display: Replace Toner Cartridge Important ❒ Do not expose the toner cartridge to light for a long time. Do not leave the front cover open for a long time. If the toner cartridge is exposed to a light for a long time, the toner cartridge might be damaged and print quality might be reduced. • If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary. 29 KirP4GB_Mainte-F6_FM_forPaper.book Page 30 Thursday, May 12, 2005 11:48 AM Replacing Consumables and Maintenance Kit Note ❒ When handling toner cartridges, never stand them up on either end or position them upside down. ❒ Store toner cartridges in a cool dark place. ❒ Actual printable numbers vary depending on image volume and density, number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity. Toner quality degrades over time. You may have to replace the toner cartridge prematurely. We recommend you prepare a new toner cartridge beforehand. 2 A Open the front cover by pushing the front cover release button. B Be sure to put the toner cartridge on a stable, flat surface. AGN022S Note ❒ Do not put the toner cartridge on an unstable or tilted surface. C Wipe around the metallic registration roller by turning with a soft damp cloth. AGN020S ZKGX461E Important ❒ Do not use chemical cleaner or organic solvent such as thinner or benzene. D Take the new toner cartridge from the box. 30 KirP4GB_Mainte-F6_FM_forPaper.book Page 31 Thursday, May 12, 2005 11:48 AM Replacing the Toner Cartridge E Place the toner cartridge on a flat surface. Pull out the tape inside the unit horizontally while holding the cartridge with one hand as shown in the illustration. G Push down the toner cartridge to settle it in appropriate position. 2 AGN024S H Close the front cover by pressing ZKGT151E Note ❒ Be sure to remove the tape completely before installing the new toner cartridge, otherwise the printer might be damaged. ❒ Keep the toner cartridge horizontal when pulling out the toner seal. Pulling out the toner seal with the cartridge upright or tilted can cause printer failure. ❒ Be careful not to get toner dust on your hands or clothes. ❒ Do not shake or shock the toner cartridge after pulling out the toner seal to avoid dirt on paper surfaces, toner spillage, or printer failure. F Hold the grips of the cartridge, and then insert it into the printer until it stops. AGN023S the left and right side indentations. ZKGH130E Important ❒ Do not close the front cover with force. If you cannot close the cover easily, pull out the toner cartridge from the printer and insert it again. After that, close the front cover again. Note ❒ Please cooperate with the toner cartridge recycling program, whereby are collected used toner cartridges. For details, consult with the store where the printer was purchased or with a sales or service representative. 31 KirP4GB_Mainte-F6_FM_forPaper.book Page 32 Thursday, May 12, 2005 11:48 AM Replacing Consumables and Maintenance Kit Replacing the Maintenance Kit R WARNING: • Do not risk electric shock by handling the power cord or plug with wet hands. 2 R CAUTION: • The inside of this printer becomes very hot. Do not touch parts labelled “v” (indicating a hot surface). Touching these parts will result in burns. • Grip the plug, not the cord, when pulling the plug from the socket. Pulling the cord causes wear and tear that can result in fire or electric shock. • Wait at least one hour after power off before replacing parts. Not allowing the printer to cool may result in burns. The maintenance kit contains parts for maintaining the printer. Replace the maintenance kit if the following message appears on the display: Replace Maintenance Kit 32 Before Replacing Replace all the parts included in Maintenance Kit at the same time. Replace them according to the following procedure. A Turn off the power, and then unplug the power cable. Important ❒ Wait at least an hour after power off to allow internal parts to cool down before replacing the Maintenance Kit. B Check the box contains the following items: • Friction Pad × 3 See p.33 “Replacing the Friction Pad”. • Transfer Roller (with gloves) See p.35 “Replacing the Transfer Roller”. • Paper Feed Roller × 3 See p.37 “Replacing the Paper Feed Rollers”. • Fusing Unit See p.39 “Replacing the Fusing Unit”. KirP4GB_Mainte-F6_FM_forPaper.book Page 33 Thursday, May 12, 2005 11:48 AM Replacing the Maintenance Kit C Remove Replacing the Friction Pad Replace all friction pad of the tray. There are two kinds of friction pads. One is for the paper tray (Tray 1), and the other are for the paper feed unit(s) (Tray 2, 3). The following procedure shows how to replacing friction pad of the paper tray (Tray1). paper from the paper tray. Place the tray upside down on a flat surface. 2 A Lift the paper tray slightly, and then pull it out until it stops. ZKGM160E D Use a sharp-pointed item like a ball-point pen, to release the two catches that lock the friction pad. AGN029S B Lift the front side of the tray, and then pull it out of the printer. Note ❒ The friction pad may fall off when the catches are released. Place your hand over the friction pad while releasing the catches. ❒ The friction pad spring may come off. Be careful not to lose the friction pad spring. ❒ The catches that lock the friction pad are located at the very back. ZKGY140E ZKGM170E 33 KirP4GB_Mainte-F6_FM_forPaper.book Page 34 Thursday, May 12, 2005 11:48 AM Replacing Consumables and Maintenance Kit E Return the paper tray to its original position, and then remove the friction pad from the tray. Note ❒ The friction pad spring may come off. Be careful not to lose the friction pad spring. 2 ZKGM180E F Insert the new friction pad in the paper tray. Attach the center projection of the new friction pad to the spring, and then align the projection of both sides of the friction pad to the holes of the paper tray. Then push the friction pad as shown in the illustration until it clicks. ZKGM190E After pushing in the friction pad, try pushing it several times to check it is properly installed. If it jumps back into position due to the force of the spring, it is properly installed. 34 G Push the friction pad until it locks securely. H If your printer is equipped with the optional paper feed unit(s), follow the same procedure when replacing the friction pad. KirP4GB_Mainte-F6_FM_forPaper.book Page 35 Thursday, May 12, 2005 11:48 AM Replacing the Maintenance Kit Replacing the Transfer Roller D Hold the lock levers (“ ” parts), and then pull them. A Open the front cover by pushing the front cover release button. 2 ZKGM200E E Hold the green parts of the roller AGN020S B Pull the toner cartridge out of the on both sides, and then remove the roller from the printer as shown in the illustration. printer, while lifting the front side. ZKGM210E AGN022S Note ❒ Be sure to place the used cartridge on the level place. C To avoid making your hands dirty with toner from the transfer roller, wear the gloves included in the maintenance kit. 35 KirP4GB_Mainte-F6_FM_forPaper.book Page 36 Thursday, May 12, 2005 11:48 AM Replacing Consumables and Maintenance Kit F Insert the new transfer roller on the socket with the gear of the roller positioned on the left. H Take the gloves off. I Hold the grips of the toner cartridge, and then insert it into the printer until it stops. 2 ZKGM220E Important ❒ Do not insert the roller on the back of the socket, or the printer might be damaged. AGN023S J Lower the toner cartridge when it touches the back. ❒ Insert the metallic part of the roller on the socket. If you insert the sponge part of the roller, the roller might be damaged. G Push down the green parts of both sides of the printer until it clicks as shown in the illustration. AGN024S K Close the front cover by pressing the left and right side indentations. ZKGM221E Note ❒ When the transfer roller is set, the transfer roller cover will return to its original position automatically. 36 ZKGH130E KirP4GB_Mainte-F6_FM_forPaper.book Page 37 Thursday, May 12, 2005 11:48 AM Replacing the Maintenance Kit A If the optional duplex unit is in- Replacing the Paper Feed Rollers stalled, uninstall them from the printer. Replace all feed rollers including the printer and the optional paper feed unit(s). The following procedure shows how to replace the printer's paper feed rollers. B Move the printer to the edge of a sturdy and stable table or desk. 2 R CAUTION: • When lifting the machine, use the inset grips on both sides. Otherwise the printer could break or cause injury if dropped. R CAUTION: • Lifting the paper feed unit carelessly or dropping it may cause injury. Important ❒ The following are examples of replacing the paper feed roller on the paper tray. ❒ You can replace the paper feed roller on the optional paper feed unit by following the procedures below. The paper feed roller on the optional paper feed unit differs from the one on the paper tray. Confirm the type of paper feed roller you are installing. AGN021S Important ❒ Always move the printer horizontally. Moving the printer facing up on down may cause the toner to scatter. ❒ Do not put the printer on an unstable or tilted surface. Note ❒ If the printer is equipped with the optional paper feed unit, do not move the printer and the unit together, because they are not securely attached. C Slide the green lock lever to the left ( ), and then remove the paper feed roller ( ). AGN017S A B For the paper tray For the paper feed unit ZKGM120E 37 KirP4GB_Mainte-F6_FM_forPaper.book Page 38 Thursday, May 12, 2005 11:48 AM Replacing Consumables and Maintenance Kit D While sliding the green lock lever to the left ( ), set the new roller ( ). Then return the green lock lever to its original position ( ). 2 ZKGM130E Note ❒ Check the green lock lever secures the roller correctly by making sure the new roller rotates smoothly. E If the printer is equipped with the optional paper feed unit(s), follow the same procedure when replacing the paper feed roller. If you installed two paper feed units, also replace both paper feed rollers. F Place paper in the paper trays and additional removed paper trays. Lift the front of the tray, and then slide it carefully into the printer until it stops. ZKGY150E 38 G Reinstall the optional duplex unit if it was removed. Reference See p.79 “Moving and Transporting the Printer” , Appendix. KirP4GB_Mainte-F6_FM_forPaper.book Page 39 Thursday, May 12, 2005 11:48 AM Replacing the Maintenance Kit C Lift the lock levers of the fusing Replacing the Fusing Unit unit as shown in the illustration. R CAUTION: • The fusing unit becomes very hot. When installing the new fusing unit, turn off the printer and wait about an hour. After that, install the new fusing unit. Not waiting for the unit to cool down can result in a burn. 2 AGN006S Replacing the fusing unit A Open the rear cover by pushing the D Pull the fusing unit out. two knobs. AGN007S AGN004S B Remove the rear cover in a horizon- E Pull out the pins on both sides of the new fusing unit. tal direction. ZKGM010E ZKGX220E 39 KirP4GB_Mainte-F6_FM_forPaper.book Page 40 Thursday, May 12, 2005 11:48 AM Replacing Consumables and Maintenance Kit F Replace the new fusing unit into the printer. I Close the rear cover. 2 AGN005S AGN008S G Push the lock levers of the fusing unit down until it clicks. J Print a configuration page to con- firm that the printer works properly. Reference For more information about printing the configuration page, s e e “ T e s t P ri n t i n g ” , S e t u p Guide. Replacing the fusing unit with the duplex unit attached AGN009S H Insert the rear cover to the inside grooves on both sides of the printer in a horizontal direction. A Push down the lever on the right side of the duplex unit ( ), and then pull it out until it stops ( ). ZKGX320E ZKGX221E 40 KirP4GB_Mainte-F6_FM_forPaper.book Page 41 Thursday, May 12, 2005 11:48 AM Replacing the Maintenance Kit B Lift the lock levers of the fusing unit as shown in the illustration. E Replace the new fusing unit into the printer. 2 AGN006S C Pull the fusing unit out. AGN008S F Push the lock levers of the fusing unit down until it clicks. AGN007S D Pull out the pins on both sides of the new fusing unit. AGN009S G Align the power cable with the groove of the left slide of the duplex unit, and then insert the duplex unit into back of the printer aligning the rails inside of the printer until it is connected. ZKGM010E ZKGX240E 41 KirP4GB_Mainte-F6_FM_forPaper.book Page 42 Thursday, May 12, 2005 11:48 AM Replacing Consumables and Maintenance Kit H Print a configuration page to confirm that the printer works properly. Reference For more information about printing the configuration page, see “Test Printing”, Setup Guide. 2 42 KirP4GB_Mainte-F6_FM_forPaper.book Page 43 Thursday, May 12, 2005 11:48 AM 3. Cleaning the Printer Cautions to Take When Cleaning R WARNING: • Do not remove any covers or screws other than those specified in this manual. Some parts of the machine are at a high voltage and could give you an electric shock. Also, if the machine has laser systems, direct (or indirect) reflected eye contact with the laser beam may cause serious eye damage. When the machine needs to be checked, adjusted, or repaired, contact your service representative. • Do not take apart or attempt any modifications to this machine. There is a risk of fire, electric shock, explosion or loss of sight. If the machine has laser systems, there is a risk of serious eye damage. R CAUTION: • When removing misfed paper, do not touch the fusing unit because it could be very hot. Clean the printer periodically to maintain fine printing. Dry wipe the exterior with a soft cloth. If dry wiping is not enough, wipe with a soft, wet cloth that is wrung out well. If you still cannot remove the stain or grime, use a neutral detergent, and then wipe over with a well-wrung wet cloth, dry wipe, and let it dry. Important ❒ To avoid deformation, discoloration, or cracking, do not use volatile chemicals, such as benzine and thinner, or spray insecticide on the printer. ❒ If there is dust or grime inside the printer, wipe with a clean, dry cloth. ❒ You must disconnect the plug from the wall outlet at least once a year. Clean away any dust and grime from the plug and outlet before reconnecting. Accumulated dust and grime pose a fire hazard. 43 KirP4GB_Mainte-F6_FM_forPaper.book Page 44 Thursday, May 12, 2005 11:48 AM Cleaning the Printer Cleaning the Friction Pad If the friction pad is dirty, a multifeed or a misfeed might occur. In this case, clean the pad as follows: A Lift the paper tray slightly, and then pull it out until it stops. Lift the front side of the tray, and then pull it out of the printer. D Load paper into the paper tray with the print side up. Carefully slide the paper tray into the printer until it stops. 3 ZKGY150E ZKGY140E B Place the tray on a flat surface. When there is paper in the tray, remove paper. C Wipe the brown part of the fric- tion pad with a soft damp cloth. Then, wipe it with a dry cloth to remove the water. TS3Y250E Important ❒ Do not use chemical cleaner or organic solvent such as thinner or benzene. 44 Important ❒ Do not slide the paper tray in with force. If you do, the front and side guides might move. Note ❒ If misfeeds or multi-feeds of paper occur after cleaning the friction pad, contact your sales or service representative. ❒ Follow the same procedure to clean the friction pad of the optional paper feed unit and the envelope feeder unit. KirP4GB_Mainte-F6_FM_forPaper.book Page 45 Thursday, May 12, 2005 11:48 AM Cleaning the Paper Feed Roller Cleaning the Paper Feed Roller If the paper feed roller is dirty, a misfeed might occur. In this case, clean the roller as follows: R CAUTION: • When lifting the printer, use the grips on both sides of the printer, otherwise the printer might fall and cause personal injury. C Lift the paper tray slightly, and then pull it out until it stops. Lift the front side of the tray, and then pull it out of the printer. 3 • When you move the printer, unplug the power cord from the wall outlet to avoid a fire or an electric shock. • When you pull out the plug from the socket, grip the plug to avoid damaging the cord and causing a fire or an electric shock. Important ❒ The following are examples of cleaning the paper feed roller on the paper tray. ❒ You can clean the paper feed roller on the optional paper feed unit by following the procedures below. The paper feed roller on the optional paper feed unit differs from the one on the paper tray. Confirm the type of paper feed roller you are installing. AGN017S A B For the paper tray For the paper feed unit A Turn off the power. B Pull out the plug from the socket. Remove all the cables from the printer. ZKGY140E D Move the printer to the edge of a stable table or desk. AGN021S Important ❒ Do not put the printer on an unstable or tilted surface. ❒ If the printer is equipped with the optional paper feed unit, do not move the printer and unit together as they are not securely attached. ❒ When lifting the printer, confirm that the optional paper feed unit is not attached to the printer. 45 KirP4GB_Mainte-F6_FM_forPaper.book Page 46 Thursday, May 12, 2005 11:48 AM Cleaning the Printer E Slide the green lock lever to the left ( ), so that the paper feed roller can be released ( ). H Move the printer to the place where it was placed. Carefully slide the paper tray into the printer until it stops. 3 ZKGM120E F Wipe the rubber part of the roller with a soft damp cloth. Then, wipe it with a dry cloth to remove the water. Important ❒ Do not use chemical cleaner or organic solvent such as thinner or benzene. G While sliding the green lock lever to the left ( ), set the paper feed roller to its original position ( ). Then, return the green lock lever to its original position ( ). ZKGM130E Note ❒ Check the green lock lever secures the roller correctly by making sure the new roller rotates smoothly. 46 ZKGY150E Important ❒ Do not slide the paper tray in with force. If you do, the front and side guides might move. Note ❒ Follow the same procedure to clean the paper feed roller of the optional paper feed Unit. KirP4GB_Mainte-F6_FM_forPaper.book Page 47 Thursday, May 12, 2005 11:48 AM Cleaning the Registration Roller Cleaning the Registration Roller If the registration roller is dirty, a misfeed might occur. In this case, clean the roller as follows: R WARNING: • Be sure to turn off the power and wait for about 30 minutes before cleaning the registration roller. Not waiting for the printer to cool down can result in a burn. R CAUTION: • The inside of this printer becomes very hot. Do not touch parts labelled “v” (indicating a hot surface). Touching these parts will result in burns. Clean the registration roller if dots (caused by specks of paper stuck to the roller) appear on printed OHP transparencies. A Turn off the power, and then unplug the power cable. C Pull the toner cartridge out of the printer by holding the grips of the cartridge. 3 AGN022S Note ❒ Do not hold the toner cartridge upside down or stand it vertically. ❒ Do not put the toner cartridge on an unstable or tilted surface. D Wipe around the metallic registration roller by turning with a soft damp cloth. B Open the front cover by pushing the front cover release button. ZKGX461E AGN020S Important ❒ Do not use chemical cleaner or organic solvent such as thinner or benzene. 47 KirP4GB_Mainte-F6_FM_forPaper.book Page 48 Thursday, May 12, 2005 11:48 AM Cleaning the Printer E Hold the grips of the toner cartridge, and then insert it into the printer until it stops. G Close the front cover by pressing the left and right side indentations. 3 AGN023S F Lower the toner cartridge when it touches the back. AGN024S 48 ZKGH130E Important ❒ Carefully close the front cover. If you cannot close the cover easily, pull the toner cartridge out of the printer and insert it again. After that, close the front cover again. KirP4GB_Mainte-F6_FM_forPaper.book Page 49 Thursday, May 12, 2005 11:48 AM 4. Adjusting the Printer Adjusting the Image Density You can adjust the image density when the print side of the page is shaded or print image is too light. D Press the {U} or {T} key to set the Important ❒ Extreme settings may create printouts that appear dirty. ❒ Image density settings should be made from the application or the printer driver whenever possible. Image Density: (-3 +3) 0 A Press the {Menu} key. image density value. Note ❒ To maintain a darker image under high volume printing conditions, we highly recommended that you select 3 from the control panel. ❒ You can adjust the image density in seven steps from -3 to +3. Increasing the value makes the printouts darker and decreasing the value makes the printouts lighter. E Press the {# Enter} key . AGN503S The [Menu] screen appears on the display. B Press the {U} or {T} key to dis- Return to the maintenance menu. F Press the {Online} key. The initial screen appears. play [Maintenance], and then press the {# Enter} key . Menu: Maintenance The maintenance menu appears. C Check [Image Density] is displayed, and then press the {# Enter} key. 49 KirP4GB_Mainte-F6_FM_forPaper.book Page 50 Thursday, May 12, 2005 11:48 AM Adjusting the Printer Adjusting Tray Registration 4 You can adjust the registration of each tray. The vertical adjustment is used for all trays. Normally, you need not update the registration. But when the optional paper feed unit or the duplex unit is installed, updating is useful in some cases. The following procedure describes how to adjust tray 2. The same procedure applies to other trays as well. E Press the {U} or {T} key to select A Press the {Menu} key. F Confirm the position of the image the tray to adjust, and then press the {# Enter} key. Prt. Test Sheet: Tray 2 The test sheet prints out. The display returns to the registration menu. Press the {Escape} key. on the test sheet, and then adjust the registration value. AGN503S The [Menu] screen appears on the display. B Press the {U} or {T} key to dis- play [Maintenance], and then press the {# Enter} key . Menu: Maintenance The maintenance menu appears. C Press the {U} or {T} key to display [Registration], and then press the {# Enter} key . The registration menu appears. D Print the test sheet to preview the 50 settings. Confirm that [Prt. Test Sheet] is displayed, and then press the {# Enter} key. A screen prompting you to select the tray to be adjusted appears. ZKGX480E G Press the {U} or {T} key to display [Adjustment], and then press the {# Enter} key. Adjustment: Horiz: Tray 2 H Press the {U} or {T} key to set the registration value (mm). Horiz: Tray 2: (-4.0 +4.0) 0.0 KirP4GB_Mainte-F6_FM_forPaper.book Page 51 Thursday, May 12, 2005 11:48 AM Adjusting Tray Registration I Press the {U} or {T} key to set the digit of the registration value (mm). Increase the value to shift the print area in the positive direction, and decrease to shift in the negative direction. 4 TS3X001N Note ❒ Pressing the {U} or {T} key makes the value increase or decrease by 1.0 mm steps. J Press the {# Enter} key. K Press the {Escape} key. The display returns to the print area [Adjustment] menu. Registration: Adjustment L Print the test sheet to confirm the adjustment result. M Press the {Online} key. The initial screen appears. 51 KirP4GB_Mainte-F6_FM_forPaper.book Page 52 Thursday, May 12, 2005 11:48 AM Adjusting the Printer 4 52 KirP4GB_Mainte-F6_FM_forPaper.book Page 53 Thursday, May 12, 2005 11:48 AM 5. Troubleshooting Error & Status Messages on the Control Panel This section explains what the messages that appear on the control panel mean and what to do when a particular message appears. ❖ Messages (in alphabetical order) Messages/Second messages Call Service: EC Power Off On / If Error Reoccur Description Solution A communication error sent from the engine to the controller has occurred in the printer. Turn the power off, and then on. If the message appears again, call your sales or service representative. An attempt to check the radio signal was made while the communication mode was set to [802.11 Ad hoc] in the interface settings. To check the radio signal , select Infrastructure in the communication mode settings. The paper size and type setting in the tray differs from that of actual paper size and type in the tray. Load paper of the selected size in the tray, and then change the paper size setting with the control panel. Or, press {Form Feed}, and then select the tray using the control panel. Or, press {Job Reset} to cancel the print job. Call Service Cannot check Signal in Ad hoc Change Setting Tray # / Paper Size: Paper Type: #: tray number You can make to setting to print disregarding the error message. Close Duplex Unit Cover The cover of the optional duplex unit is open. Close the cover of the optional Duplex Unit. Close The front cover is open. Close the front cover by pressing the left and right side indentations. The paper exit cover or the rear cover is open. Close the paper exit cover or the rear cover. Front Cover Close Rear/Paper Exit Cover DHCP assigned Cannot change An attempt to change the IP ad- Make the change after setting DHCP dress, subnet mask or gateway to [Off]. address was made while DHCP was set to [On]. Energy Save Mode The printer is in Energy Saver mode. No action required. Error: Enter 5 An ID with an invalid number of digits was entered for the WEP key. Enter the correct number of digits for the WEP key. An ID with an invalid number of digits was entered for the WEP key. Enter the correct number of digits for the WEP key. or 13 characters Error: Enter 10 or 26 characters 53 KirP4GB_Mainte-F6_FM_forPaper.book Page 54 Thursday, May 12, 2005 11:48 AM Troubleshooting Messages/Second messages Hardware Problem Ethernet Hardware Problem HDD Description Solution An error has occurred in the optional Network Interface Board. Turn the power off, and then on. If the message appears again, call your sales or service representative. An error has occurred in the optional Hard Disk Drive. Turn the power off, and then on, If the message appears again, call your sales or service representative. Turn off the power. Replace the Hard Disk Drive and turn on the power. See “Attaching Hard Disk Drive Type 2600 ”, Setup Guide. Turn off the power. Remove the Hard Disk Drive and turn on the power. Note ❒ If the Hard Disk Drive is not installed, you cannot send the sample print job, locked print job and download the font to Hard Disk Drive using the PS Utility for Mac. 5 Hardware Problem IEEE1394 The printer identified an IEEE 1394 interface board error. Turn the power off, and then on. Remove and re-install the IEEE 1394 interface board correctly. A Check the IEEE 1394 interface board is correctly attached to the computer. B Check the IEEE 1394 interface ca- ble is securely connected. C Unplug the IEEE 1394 interface cable which is connected to the printer. D Restart the computer. If the mes- sage appears even after executing above operation, proceed to the following steps. E Execute the utility tool for IEEE 1394 interface board that is stored in the following path in the CDROM labeled “Printer Drivers and Utilities”: UTILITY\ 1394 Important ❒ For details about using the utility tool for IEEE 1394, see the README file in the same directory in the CD-ROM. If the message appears again, contact your sales or service representative. See “Attaching 1394 Interface Unit Type 4510”, Setup Guide. 54 KirP4GB_Mainte-F6_FM_forPaper.book Page 55 Thursday, May 12, 2005 11:48 AM Error & Status Messages on the Control Panel Messages/Second messages Hardware Problem Option RAM Description The printer identified an optional RAM error. Solution Turn the power off, and then on. Remove and re-install the optional RAM. If the message appears again, contact your sales or service representative. See “Attaching Memory Unit Type C 256MB (SDRAM Module)”, Setup Guide. Turn off the power, remove the memory unit, and then turn on the power. Note ❒ If you remove the memory unit, you must set up the option with the printer driver. ❒ In this case, you might not be able to print complex print jobs. Hardware Problem Parallel I/F Hardware Problem USB Hardware Problem Wireless Board There is a problem with the parallel interface. If you use the parallel I/F, replace the interface cable that caused the error. If the message appears again, contact your sales or service representative. There is a problem related to the Universal Serial Bus Connection and Hardware. Turn the power off, and then on. If the message appears again, contact your sales or service representative. An error was detected in the IEEE 802.11b interface unit or the Bluetooth interface unit. Turn the power off, and then on. Remove and re-install the IEEE 802.11b interface unit or the Bluetooth interface unit correctly. 5 If the message appears again, contact your sales or service representative. See “ Attaching 802.11b Interface Unit Type F ” or “Attaching Bluetooth Interface Unit Type C ”, Setup Guide. Hardware Problem Wireless Card HDD Full The IEEE 802.11b interface unit or the Bluetooth interface unit could not be detected when the power was turned on. The IEEE 802.11b interface card or the Bluetooth interface card was removed after the power was turned on. An error was detected in the IEEE 802.11b interface card or the Bluetooth interface card. Turn the power off, and then on. Remove and re-install the IEEE 802.11b interface unit or the Bluetooth interface unit correctly. The maximum HDD area size for form/font has been exceeded. Delete the disused form/font types. If the message appears again, contact your sales or service representative. See “ Attaching 802.11b Interface Unit Type F ” or “Attaching Bluetooth Interface Unit Type C ”, Setup Guide. The optional Hard Disk Drive is Delete any unnecessary stored files. full. The sample print job or locked print job to be sent from the computer is too large to store. 55 KirP4GB_Mainte-F6_FM_forPaper.book Page 56 Thursday, May 12, 2005 11:48 AM Troubleshooting Messages/Second messages Description HDD not Installed You cannot print the sample print and the locked print jobs, because the optional Hard Disk Drive is not installed. Install the Hard Disk Drive. See “Attaching Hard Disk Drive Type 2600”, Setup Guide. Hex Dump Mode The printer is in Hex Dump Mode. No action required. Invalid Data The printer has received irregular data. Power Off On Invalid Password Try again Load Correct Size Paper / Press # Turn the power off, and then on. If the message appears again, contact your sales or service representative. The password entered using Enter the correct password using the the control panel is not correct. control panel. The paper size setting on the tray differs from that of actual paper size in the tray. to continue 5 Solution Load { paper size } paper of the selected feed direction and paper size into the tray. Printing will not automatically resume if the paper size and direction setting is incorrect. Make sure that the paper feed directions set in the printer driver and on the control panel are the same. There are two methods to resume printing. A Use the control panel to set the cor- rect paper size and direction of the paper in tray. Then Press the {# Enter} key . B Press {Form Feed} and select the tray with the control panel. The paper type and size settings for this tray do not match the size and type of paper actually loaded. Load paper into the tray indicated, then press the {# Enter} key to resume printing. Or press {Form Feed} and select the tray that holds a different type of paper. To cancel printing, press {Job Reset}. Then Press the {# Enter} key . There is no paper left in this tray. Load paper into the tray indicated. or Form Feed / Paper Size: #: tray number Load Paper or Form Feed / Paper Size: Paper Type: Load Paper:Tray # Paper Type: Menu Protected The menu is protected and the settings cannot be changed. Wait for two seconds until the previous display appears. No Files exist There are no files available for the sample print job or the locked print job. Wait for two seconds until the previous display appears. Offline The printer is offline and cannot print data. Press {Online} key. Cannot change 56 KirP4GB_Mainte-F6_FM_forPaper.book Page 57 Thursday, May 12, 2005 11:48 AM Error & Status Messages on the Control Panel Messages/Second messages Description P= XX I= XXXXXXXX A controller error. The SC number indicates the problem. Power Off On / If Error Reoccur Solution Turn the power off, and then on. If the message appears again, call your sales or service representative. Call Service Processing... Print data is being processed. Wait a while. RC Gate Cannot communicate with RC Gate. Check the device or the RC Gate network connection. Ready The default ready message. The printer is ready to use. No action required. Remove Misfeed There is misfeed in the Duplex Unit. Remove the misfed paper. connection error Duplex Unit / Open Duplex See p.76 “When “Remove Misfeed Duplex Unit” Appears”. Unit Cover Remove Misfeed 5 There is a misfeed in the printer. Remove the misfed paper. Internal Path See p.71 “When “Remove Misfeed Internal Path” Appears”. / Open Front Cover Remove Misfeed Paper Exit Cover There is a misfeed in the paper exit cover. Remove the misfed paper. Paper is jammed in the specified input paper tray. Remove the misfed paper. The standard tray is full, and the print job is suspended. Remove paper from the standard tray, and the print job will be resumed automatically. / Open Paper See p.73 “When “Remove Misfeed Paper Exit Cover” Appears”. Exit Cover Remove Misfeed Paper Tray / Pull out Tray Remove Paper Standard Tray Replace Maintenance Kit Replace Toner Cartridge See p.70 “When “Remove Misfeed Paper Tray” Appears”. It is time to replace the mainte- Replace the new maintenance kit. nance kit (friction pad, paper See p.32 “Replacing the Maintenance feed roller, transfer roller and Kit”. fusing Unit). The toner cartridge is not set correctly or toner is almost run out. Set the toner cartridge correctly. The toner dust is full. Prepare a new toner cartridge. If the image density gets too light, replace the toner cartridge with a new one. See p.29 “Replacing the Toner Cartridge”. See p.29 “Replacing the Toner Cartridge”. Reset Duplex Unit correctly Set the duplex unit correctly. If the A communication error sent from the system unit to the du- problem persists, call your service provider. plex unit. 57 KirP4GB_Mainte-F6_FM_forPaper.book Page 58 Thursday, May 12, 2005 11:48 AM Troubleshooting Messages/Second messages Reset Toner Cartridge Description The toner cartridge is not set correctly. Solution Set the toner cartridge correctly. See p.29 “Replacing the Toner Cartridge”. The toner cartridge is not set in- If the cartridge is installed, close the stalled. front cover and turn the off power switch and then on. If the message appears again, contact your sales or service representative. Reset Tray # or Form Feed The indicated paper input tray is not set correctly, or not set. Set the indicated paper input tray correctly. #: tray number Resetting Job... The print job is being reset. Wait for a while. ROM Update The printer is waiting for updated data. Don't turn off the printer while it is waiting for data. Receiving Data The printer is receiving updated data. Don't turn off the printer while it is receiving data. SC XXX-X An error has occurred. Turn the power off, and then on. If the message appears again, contact your sales or service representative. Supply order has failed. The use is required to reset the job. Authentication for the SD card has failed. Turn the power off, and then on. If the message appears again, contact your sales or service representative. A setting change is currently in process on the computer side. The user must wait until the change is complete. [RAM Disk] or [Notify by E-mail] setting has been changed. Restart the printer so the new settings can take effect. SSID not entered This message appears if the SSID has not been entered. Enter the SSID. Toner is almost The toner is almost run out. Prepare a new toner cartridge. If the image density gets too light, replace the toner cartridge with a new one. Waiting for Data 5 ROM Update Power Off On If Error Reoccur Call Service Supply order failed SD authenticatn failed Setting change in process Setting changed Restart Printer empty See p.29 “Replacing the Toner Cartridge”. Update Mode Err. The printer has failed to start updating data. Turn the power off, and then on to restart. Waiting... The printer is waiting for the next print job. Wait a while. Warming up... The printer is warming up or toner is being supplied. Wait until the panel display change the [Ready]. Power Off On 58 KirP4GB_Mainte-F6_FM_forPaper.book Page 59 Thursday, May 12, 2005 11:48 AM Printer Does Not Print Printer Does Not Print Possible Cause Is the power on ? Solutions Confirm that the cable is securely plugged into the power outlet and the printer. Turn on the power. Does the Online indicator stay on ? If not, Press the {Online} key to light it. Does the Alert indicator stay red ? If so, check the error message on the display and take the required action. Is paper loaded ? Load paper into the paper tray or onto the bypass tray. Can you print a configura- If you cannot print a configuration page, it probably indicates a tion page ? printer malfunction. Contact your sales or service representative. See “Test Printing”, Setup Guide. Connect the interface cable securely. If it has a fastener, fasten it Is the interface cable consecurely as well. nected securely to the printer and the computer ? Are you using the correct interface cable ? 5 The type of interface cable you should use depends on the computer you use. Be sure to use the correct one. If the cable is damaged or worn, replace it with a new one. Is the Data In indicator blinking or lit after starting the print job ? If not blinking or lit, the data is not being sent to the printer. ❖ If the printer is connected to the computer using the interface cable Check the port connection setting is correct. For details about checking the port connection, see p.61 “Checking the port connection”. ❖ Network Connection Contact your network administrator. How is the signal strength when using the wireless LAN ? ❖ Ad hoc Mode or 802.11 Ad hoc Mode Either move to a location where the signal is good, or remove obstructions. ❖ Infrastructure Mode Check the signal status from the [Maintenance] menu on the control panel. If the signal is poor, either move to a location where it is good, or remove obstructions. How is the signal strength when using Bluetooth ? Try the following: • Check the Bluetooth interface unit is installed properly. • Check there are no obstructions between computer, printer and other devices. • Change the location of the computer. • Change the location of the printer. 59 KirP4GB_Mainte-F6_FM_forPaper.book Page 60 Thursday, May 12, 2005 11:48 AM Troubleshooting Possible Cause When you use the optional Bluetooth interface unit. Solutions SPP A Make sure the machine you want to use appears in the 3Com Bluetooth Connection Manager. B Make sure “Bluetooth Serial Client (COMx)” appears under Client Ports in the 3Com Bluetooth Connection Manager. C Restart computer, this printer, and other devices. D Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth devices are in use. Note ❒ Interference may occur with the IEEE 802.11b wireless LAN interface board. Such interference may affect the transmission speed and other functions. E Transmissions between computers, other devices, and this printer can be blocked by obstructions. Move this printer, computers, and other devices, if necessary. HCRP, BIP 5 A Restart the computer, this printer, and other devices. B Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth devices are in use. Note ❒ Interference may occur with the IEEE 802.11b wireless LAN interface board. Such interference may affect the transmission speed and other functions. C Transmissions between computers, other devices, and this printer can be blocked by obstructions. Move this printer, computers, other devices, if necessary. If printing still does not start, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives. 60 KirP4GB_Mainte-F6_FM_forPaper.book Page 61 Thursday, May 12, 2005 11:48 AM Printer Does Not Print Checking the port connection When the printer is directly connected via the PC cable and the data-in indicator does not flash or light up, the method of checking the port connection is as follows. • For a parallel port connection, port LPT 1 or LPT 2 should be set. • For a USB port connection, port USB00 (n) *1 should be set. • For a IEEE 1394 (SCSI print) port connection, port 1394_00(n) *1 should be set. *1 (n) is the number of printers connected. Windows 95/98/Me A Click [Start], point to [Settings] and then click [Printers]. B Click to select the icon of the printer. Next, on the [File] menu, click [Properties]. C Click the [Details] tab. D Check the [Print to the following port] box to confirm that the correct port is se- 5 lected. Windows 2000 A Click [Start], point to [Settings] and then click [Printers]. B Click to select the icon of the printer. Next, on the [File] menu, click [Properties]. C Click the [Port] tab. D Check the [Print to the following port] box to confirm that the correct port is selected. Windows XP Professional, Windows Server 2003 A Select the [Printers and Faxes] window from [Start] on the taskbar. B Click to select the icon of the printer. Next, on the [File] menu, click [Properties]. C Click the [Port] tab. D Check the [Print to the following port(s).] box to confirm that the correct port is selected. 61 KirP4GB_Mainte-F6_FM_forPaper.book Page 62 Thursday, May 12, 2005 11:48 AM Troubleshooting Windows XP Home Edition A Select the [Control Panel] window from [Start] on the taskbar. B Click [Printers and Other Hardware]. C Click [Printers and Faxes]. D Click to select the icon of the printer. Next, on the [File] menu, click [Properties]. E Click the [Port] tab. F Check the [Print to the following port(s).] box to confirm that the correct port is selected. Windows NT 4.0 A Click [Start], point to [Settings] and then click [Printers]. B Click to select the icon of the printer. After that, on the [File] menu, click 5 [Properties]. C Click the [Port] tab. D Check the [Print to the following port] box to confirm that the correct port is selected. 62 KirP4GB_Mainte-F6_FM_forPaper.book Page 63 Thursday, May 12, 2005 11:48 AM Other Printing Problems Other Printing Problems Status The print side of the page is a hazy gray. Possible Causes, Descriptions, and Solutions Adjust the image density. See p.49 “Adjusting the Image Density”. If paper is curled, correct it. If you continuously print data that contains extremely small amount of words or images in the printable area, the printed side of the page could be a hazy gray. Adjust the image density. See p.49 “Adjusting the Image Density”. Shaking the toner cartridge after pulling out the toner seal can cause dirt on paper surfaces, toner spillage, or printer failure. If you have accidentally shaken the toner cartridge, print some pages (about 50 pages) until the dirt disappear. The paper's reverse side is dirty. Paper loaded in the Paper Tray or Paper Feed Unit may not match the paper size dial setting. Set the paper size dial so it matches the size and feed direction of the paper in the tray. 5 See p.13 “Loading Paper in Tray 1 and the optional paper feed unit”. The size and feed direction of paper in the Bypass Tray may not match the control panel settings. Check the control panel settings so they match the size and feed direction of the paper in the tray. See p.19 “Loading Paper in the Bypass Tray”. The next sheet of paper printed may have a dirtied reverse side if the data size is larger than the paper being printed onto, such as A4 data onto B5 paper. Image quality varies when printing on thick paper or on OHP transparencies. Switch to Thick Paper mode. Some parts of the print image are not clear. Make the image density darker. • When toner is not fused enough, set it to “On”. • When the image is blurred, set it to “----”. See “Making Printer Setting Using Control panel”, Software Guide. See p.49 “Adjusting the Image Density”. If Toner Saving mode is selected using the control panel, the whole image gets lighter. The print image is not clear. Due to a sudden change in temperature, condensation might appear inside the printer, reducing print quality. If this occurs, when you move the printer from a cold room to a warmer room, do not use the printer until it acclimatizes to the temperature. Nothing is printed on the paper. Check if the tape of the toner cartridge is completely removed. Be sure to remove the tape completely when replacing the toner cartridge. See p.29 “Replacing the Toner Cartridge”. Note ❒ If the power switch is turned on with the tape still attached to the toner cartridge, the printer might be damaged. 63 KirP4GB_Mainte-F6_FM_forPaper.book Page 64 Thursday, May 12, 2005 11:48 AM Troubleshooting Status Multiple pages are fed through the printer at once. Possible Causes, Descriptions, and Solutions Clean the friction pad if it is dirty. See p.44 “Cleaning the Friction Pad”. If the problem persists, set the paper the other way up, and then print it. Note ❒ This method cannot be used with the adhesive label paper. Remove all paper from the tray and fan it gently to get air between the sheets. After that, load it back into the tray. The image is printed on the Set the paper the other way up. reverse side of the paper. Paper misfeeds occur frequently. Check the paper size settings. The size set with the paper size dial might be different from the actual paper size. Make the correct dial setting. See p.13 “Loading Paper”. 5 Use the recommended paper. Avoid using curled, folded, wrinkled, perforated or glossy paper. See p.8 “Paper Recommendations”. Clean the paper feed roller, friction pad and/or registration roller, if they are dirty. See p.44 “Cleaning the Friction Pad”, p.45 “Cleaning the Paper Feed Roller”, or p.47 “Cleaning the Registration Roller”. If the problem persists, set the paper the other way up, and then print it. Note ❒ This method cannot be used with the adhesive label paper. Thin paper, if printed on both sides, may curl up at the corners and get wrinkled and clogged. Select [Curl Prevention] [On] from the [Maintenance] menu. Open the front cover of the printer and then close it. The control panel error message stays on after re- See p.69 “Removing Misfed Paper”. moving the misfed paper. Output are not delivered Check the paper size settings. The size selected with the paper size to the selected tray you re- dial might be different from the actual paper size. Make the correct quire. dial setting. See p.13 “Loading Paper in Tray 1 and the optional paper feed unit”. When using the Bypass Tray, set the paper size using the control panel. See p.19 “Loading Paper in the Bypass Tray”. When you are using a Windows operating system, the printer driver settings override those set using the control panel. Set the desired output tray using the printer driver. See the driver's online Help file. 64 KirP4GB_Mainte-F6_FM_forPaper.book Page 65 Thursday, May 12, 2005 11:48 AM Other Printing Problems Status Possible Causes, Descriptions, and Solutions The printed image is different from the image on the computer. When you use some functions, such as enlargement and reduction, the layout of the image might be different from that shown in the computer display. It takes too much time to resume printing. The data is so large or complex that it takes time to process it. If the Data In indicator is blinking, the data processing is being done. Just wait until it resumes. Changing the paper feed direction may sometimes reduce the time to resume printing. The image is printed in the wrong orientation. Set the correct orientation under the “PCL Menu” with the control panel. See “Making Printer Settings Using the Control Panel”, Software Guide. Confirm that the setting of orientation has been set in the application you use. Set the correct paper size and feed direction that matches tray settings on the RPCS printer driver. Part of the image cannot be printed. 5 A paper size which is smaller than that selected in the application is used for printing. Load the correct size of paper. Network configurations Print a configuration page and check the network settings. you have made do not become effective. A portion of the image is You can print using the procedure below. not printed or an error oc- • Set [Memory Usage] in the System Menu to [Font Priority] on the curred in the PostScript control panel. printer driver when printing with PCL or the PostImportant Script printer driver. ❒ Return the setting to [Font Priority] after you have finished printing. If the setting is left as [Font Priority], continuous printing speed may decrease, two-sided printing may be canceled or a job reset may occur during continuous printing. • If the entire image is not printed out properly even after changing the above setting, add an additional memory unit. The paper size appears on the control panel and printing is not performed with PDF Direct Print. When using PDF Direct Print, printout requires paper set within the PDF file. When a message indicating a paper size appears, either place the indicated size in the paper tray, or perform Form Feed. Also, if [Sub Paper Size] in the System Menu is set to [On], printing is performed assuming letter size and A4 size to be the same size. For example, When a PDF file set to A4 size paper is printed using PDF Direct Print and letter size paper is installed in the paper tray, the file will print out. This applies similarly to the opposite case. If the problem cannot be solved, contact your sales or service representative. 65 KirP4GB_Mainte-F6_FM_forPaper.book Page 66 Thursday, May 12, 2005 11:48 AM Troubleshooting Additional Troubleshooting Problems Solutions Strange noise is heard. If a supply was recently replaced or an option attached in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative. No e-mail is received when an Alert occurs, and after resolving an Alert. Confirm [Notify by E-mail] is [On] using the System Menu on the Control Panel. See “System Menu”, Software Guide. Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor, and then confirm the following settings in [E-mail Notification] : • Device E-mail Address • Groups to Notify • Select Groups/Items to Notify 5 Reference For details about the settings, see Web Image Monitor Help. Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor, and then confirm the settings of the SMTP server in [E-mail]. Reference For details about the settings, see Web Image Monitor Help. When the power is turned off before the e-mail is transmitted, the e-mail will not be received. Check the e-mail address set for the destination. Confirm the printer's operation history using the Web Image Monitor's System Log menu in [Network]. If the e-mail was sent but not received, it is possible the destination was incorrect. Also check the information concerning error mail from the e-mail server. The setting for [Notify by Email] After changing the setting, turn the main unit's power off on the System Menu was and then back on again. changed from [Off] to [On], but email is not arriving. Error notification e-mail was re- Check e-mail is set for sending using the Web Image Moniceived, but no error-solved etor's [E-mail Notification] at the time the error was fixed. You mail is received. must click the [Edit] button of [Detailed Settings of Each Item] in [E-mail Notification], and set [Notify when error:] to [Occurs & Fixed] on the displayed screen. Reference For details about the settings, see Web Image Monitor Help. 66 KirP4GB_Mainte-F6_FM_forPaper.book Page 67 Thursday, May 12, 2005 11:48 AM Additional Troubleshooting Problems Solutions Alert Resolving is set for sending e-mail, but no Alert-resolved e-mail is sent. If the power of the main unit is turned off after an Alert occurs, the Alert is resolved during the time the power is off: no Alert-resolved e-mail is sent. Alert Occurrence and Alert Resolving are set for sending email, but while no Alert Occurrence mail is received, Alert-resolved e-mail is received. Alert-notification e-mail is not sent if the problem is resolved before sending. However, an Alert-resolved e-mail is sent. If an Alert-notification e-mail, set with the earlier notification Alert-notification level was changed, and e-mail stopped ar- level, arrives, later e-mail will not be sent, even if the notification level is changed after. riving. When no date information is in- Make the setting for obtaining time information from the SNTP server. Refer to the Web Image Monitor's Help to the cluded in sent e-mail, the mail settings. server has a malfunction. Printing using Bluetooth is slow. When using the optional Bluetooth interface unit, do the following; 5 • Transmit fewer print jobs. • Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth devices are in use. Note ❒ Interference may occur with the IEEE 802.11b wireless LAN interface board. Such interference may affect the transmission speed and other functions. • Transmissions between the client computer and the machine can be blocked by obstructions. Move the machine or client computer if necessary. Note ❒ When you use a Bluetooth connection, print jobs are transmitted relatively slowly. If the machine is still not operating satisfactorily, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives. 67 KirP4GB_Mainte-F6_FM_forPaper.book Page 68 Thursday, May 12, 2005 11:48 AM Troubleshooting 5 68 KirP4GB_Mainte-F6_FM_forPaper.book Page 69 Thursday, May 12, 2005 11:48 AM 6. Removing Misfed Paper Removing Misfed Paper An error message appears if a paper misfeed occurs. The error message gives the location of the misfeed. Important ❒ Misfed paper may be covered in toner. Be careful not to get toner on your hands or clothes. ❒ Toner on prints made after removing misfed paper may be loose (inadequately fused). Make a few test prints until smudges no longer appear. ❒ Do not forcefully remove misfed paper, as it will tear. Torn pieces remaining inside the printer will cause further misfeeds and possibly damage the printer. 69 KirP4GB_Mainte-F6_FM_forPaper.book Page 70 Thursday, May 12, 2005 11:48 AM Removing Misfed Paper When “Remove Misfeed Paper Tray” Appears Important ❒ Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the printer. This might cause a misfeed and damage the printer. C Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition. A Lift the paper tray slightly. Pull it out until it stops, and then remove the misfed paper. ZKGY300E 6 ZKGY280E B Carefully slide the paper tray into the printer until it stops. ZKGY290E Important ❒ Do not slide the paper tray in with force. If you do, the front and side guides might move. 70 Note ❒ You can apply this procedure for both the paper tray and the optional paper feed unit. ❒ To reset the misfeed condition, open and close the front cover, then the indicator will be off. KirP4GB_Mainte-F6_FM_forPaper.book Page 71 Thursday, May 12, 2005 11:48 AM When “Remove Misfeed Internal Path” Appears When “Remove Misfeed Internal Path” Appears Important ❒ Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the printer. This might cause a misfeed and damage the printer. C Pull out the misfed paper by holding both sides of paper. Be careful not to get toner dust on your hands or clothes. A Open the front cover by pushing the front cover release button. AGN030S D Hold the grips of the toner car- 6 tridge, and then insert it into the printer until it stops. AGN020S B Lift the front side of the toner cartridge, and then pull it out of the printer. Important ❒ Be sure to put the toner cartridge on a stable, flat surface. ❒ Do not hold the toner cartridge upside down or stand it vertically. AGN023S E Push down the toner cartridge to settle it in appropriate position. AGN022S AGN024S 71 KirP4GB_Mainte-F6_FM_forPaper.book Page 72 Thursday, May 12, 2005 11:48 AM Removing Misfed Paper F Close the front cover by pressing the left and right side indentations. ZKGH130E Important ❒ If paper is fed from the bypass tray, be sure to remove all the paper from the bypass tray and close it before opening the front cover. 6 72 KirP4GB_Mainte-F6_FM_forPaper.book Page 73 Thursday, May 12, 2005 11:48 AM When “Remove Misfeed Paper Exit Cover” Appears When “Remove Misfeed Paper Exit Cover” Appears R CAUTION: • When removing misfed paper, do not touch the fusing section because it becomes very hot. • The fusing unit becomes very hot. When installing the new fusing unit, turn off the printer and wait about an hour. After that, install the new fusing unit. Not waiting for the unit to cool down can result in a burn. Important ❒ Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the printer. This might cause a misfeed and damage the printer. Removing misfed paper from the exit cover A Open the paper exit cover. ZKGY391E 6 B Remove the misfed paper. ZKGY380E C Close the paper exit cover until it clicks. ZKGY400E 73 KirP4GB_Mainte-F6_FM_forPaper.book Page 74 Thursday, May 12, 2005 11:48 AM Removing Misfed Paper Removing misfed paper from the fusing unit D Pull the fusing unit out. A Open the rear cover by pushing the two knobs. AGN007S E Hold the tab, and then remove the misfed paper. AGN004S B Remove the rear cover in a horizontal direction. 6 ZKGY410E ZKGX220E C Lift the lock levers of the fusing unit as shown in the illustration. Important ❒ Do not touch the metal part of the fusing unit. It becomes very hot. Touching it could result in a burn. F Insert the fusing unit until it stops. AGN006S AGN008S 74 KirP4GB_Mainte-F6_FM_forPaper.book Page 75 Thursday, May 12, 2005 11:48 AM When “Remove Misfeed Paper Exit Cover” Appears G Push the lock levers of the fusing unit down until it clicks. AGN009S H Insert the rear cover to the inside grooves on both sides of the printer in a horizontal direction. 6 ZKGX221E I Close the rear cover. AGN005S 75 KirP4GB_Mainte-F6_FM_forPaper.book Page 76 Thursday, May 12, 2005 11:48 AM Removing Misfed Paper When “Remove Misfeed Duplex Unit” Appears R CAUTION: • When removing misfed paper, do not touch the fusing section because it becomes very hot. C Close the rear cover of the duplex unit. Important ❒ Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the duplex unit. This might cause a misfeed and damage the printer. ZKGY330E Removing the misfed paper inside the cover A Open the rear cover of the duplex 6 D Lift the lever ( ), and then open the cover of the duplex unit ( ). unit. ZKGY340E ZKGY310E E Remove the misfed paper. B Remove the misfed paper. ZKGY350E ZKGY320E 76 KirP4GB_Mainte-F6_FM_forPaper.book Page 77 Thursday, May 12, 2005 11:48 AM When “Remove Misfeed Duplex Unit” Appears F Close the cover of the duplex unit. B Lift the guide board inside the duplex unit, and then remove the misfed paper. ZKGY360E Removing misfed paper inside the duplex unit A Push down the lever on the right side of the duplex unit ( ), and then pull it out until it stops ( ). ZKGY440E Important ❒ When A5L paper misfeeds, you might not be able to remove it by pulling the duplex unit out. In this case, pull the paper tray out, and then remove the paper. 6 C Align the power cable with the groove of the left slide of the duplex unit, and then insert the duplex unit into back of the printer aligning the rails inside of the printer until it is connected. ZKGX320E ZKGX240E Reference If the error message appears again, the misfed paper might be left in the printer. Confirm that any torn paper scraps are not in the inside of the printer. For more information, see p.71 “When “Remove Misfeed Internal Path” Appears”. 77 KirP4GB_Mainte-F6_FM_forPaper.book Page 78 Thursday, May 12, 2005 11:48 AM Removing Misfed Paper 6 78 KirP4GB_Mainte-F6_FM_forPaper.book Page 79 Thursday, May 12, 2005 11:48 AM 7. Appendix Moving and Transporting the Printer R CAUTION: • When lifting the machine, use the inset grips on both sides. Otherwise the printer could break or cause injury if dropped. • When you move the printer, remember to unplug the power cord from the wall outlet to avoid a fire or an electric shock. • When you pull out the plug from the socket, grip the plug to avoid damaging the cord and causing a fire or an electric shock. Repack the printer in its original packing materials for transporting. Important ❒ Be sure to disconnect all cables from the printer before transporting it. ❒ The printer is a precision piece of machinery. Take care to avoid damage during shipment. ❒ If the optional paper feed unit is installed, remove it from the printer, and then move them separately. 79 KirP4GB_Mainte-F6_FM_forPaper.book Page 80 Thursday, May 12, 2005 11:48 AM Appendix Moving the Printer R CAUTION: • The machine weight is approximately 20 kg (44.1 lb.). • When lifting the machine, use the inset grips on both sides. Otherwise the printer could break or cause injury if dropped. • Before moving the machine, unplug the power cord from the outlet. If the cord is unplugged abruptly, it could become damaged. Damaged plugs or cords can cause an electrical or fire hazard. Moving the printer in the short distance A Be sure to check the following points: • The power of the printer is turned off. • The power cable is unplugged from the wall outlet. • The interface cable is unplugged from the printer. B If the external options are installed, remove them. See Setup Guide and follow the steps backwards for removing options. C Be sure to close the Bypass Tray and the front cover. D Lift the printer and move it to the place where you want to install it. 7 AGN038S Important ❒ When lifting the machine, use the inset grips on both sides. Otherwise the printer could break or cause injury if dropped. ❒ Be sure to move the printer horizontally. Moving the printer facing up on down may cause the toner to scatter. ❒ If the optional paper feed unit(s) is installed, detach and move the printer separately. Never move the printer with the paper feed unit(s) attached. E If you removed options, reinstall them. See Setup Guide for installing options. 80 KirP4GB_Mainte-F6_FM_forPaper.book Page 81 Thursday, May 12, 2005 11:48 AM Consumables Consumables R CAUTION: • Our products are engineered to meet the highest standards of quality and functionality. When purchasing expendable supplies, we recommend using only those specified by an authorized dealer. Toner Cartridge Name Toner Cartridge *1 Average printable number of pages *1 20,000 pages A4, 3% test chart Note ❒ The actual number of printed pages you get from a particular toner cartridge depends on the type and size of paper you are using, the contents of your print images, and printing environment conditions. All this means that a toner cartridge might require replacement sooner than the normal life described above. ❒ The number of printable pages that can be expected from the starter toner cartridge included in the printer is about 10,000 pages (A4, 3% chart). ❒ Toner cartridge may need to be changed sooner than indicated above due to deterioration over the period of use. ❒ Toner cartridge (consumable) is not covered by warranty. However, if there is problem, contact the store where they were purchased. ❒ When you first use this printer, use the toner cartridge packaged with the printer. ❒ Numbers of pages that can be printed using the toner cartridge supplied with this printer are as follows: Name Toner Cartridge 7 Average printable number of pages 3,000 pages 81 KirP4GB_Mainte-F6_FM_forPaper.book Page 82 Thursday, May 12, 2005 11:48 AM Appendix Maintenance Kit ❖ Maintenance Kit Type 610 Name Average printable number of pages *1 Fusing Unit 90,000 pages Transfer Roller 90,000 pages Paper Feed Roller × 3 90,000 pages Friction Pad × 3 90,000 pages *1 A4, 3% test chart Note ❒ The actual number of printable pages varies depending on the image volume and density, number of pages to be printed at a time, paper type and paper size used, and environmental conditions such as temperature and humidity. ❒ Maintenance kit (consumables) are not covered by warranty. However, if there is problem, contact the store where they were purchased. ❒ It is required to change the maintenance kit after every 90,000 pages have been printed. However, it may be necessary to change the parts earlier depending on their operating period. 7 82 KirP4GB_Mainte-F6_FM_forPaper.book Page 83 Thursday, May 12, 2005 11:48 AM Specifications Specifications Mainframe ❖ Configuration: Desktop ❖ Print Process: Laser beam scanning & Electrophotographic printing Dual component toner development ❖ First Print Speed: 7.5 sec or less (A4K, 81/2×11K) Note ❒ If the printer has not been used for a while, there may be a short delay before the first page starts printing. ❖ Printing Speed: Maximum 35 pages per minute (A4L, 81/2 × 11L) Note ❒ Continuous printing on sheets with a width of 230 mm or smaller may decrease the printing speed depending on the temperature control of the fusing unit. 7 ❖ Interface: Standard 36-pin printer cable and a parallel port on the host computer IEEE 1284 I/F (Compatible, ECP, Nibble) • Do not use a cable more than 2.5 meters (8.2 feet) long. • USB 2.0 • Bidirectional IEEE1284 • 10/100Base-TX ❖ Resolution: 1,200 × 1,200 dpi (PCL 6, RPCS, PS, PDF) 600 × 600 dpi (PCL 6, PCL 5e, RPCS, PS, PDF) 300 × 300 dpi (PCL 5e, PDF) ❖ Printer Language: PCL 6 (XL) , PCL 5e, RPCS, Adobe PostScript 3 ❖ Fonts: PCL 6, PCL 5e Agfa Monotype 35 Intellifonts, 10 TrueType fonts, 13 International fonts, and 1 Bitmap font. PostScript, PDF 136 fonts (Type 2:24, Type 14:112) 83 KirP4GB_Mainte-F6_FM_forPaper.book Page 84 Thursday, May 12, 2005 11:48 AM Appendix ❖ Paper size: See p.3 “Paper and Other Media Supported by This Printer”. ❖ Paper Weight: See p.3 “Paper and Other Media Supported by This Printer”. ❖ Media Type: See p.9 “Types of Paper and Other Media”. ❖ Power Source: 220 - 240 V, 50/60 Hz, 4.5 A or more ❖ Power Consumption: • With Options Maximum 920 W or less Energy Saver 10.5 W • Printer Only Maximum 850 W or less Energy Saver 6.5 W ❖ Noise Emission: *1 Sound Power Level 7 Mainframe only During Printing 67 dB (A) Stand-by 40 dB (A) Sound Pressure level *2 Mainframe only During Printing *1 *2 56 dB (A) The following measurements are actual values made in accordance with ISO7779. Measured at the position of a bystander. ❖ Dimensions: *1 Width Height 478 mm (18.4 inches) 437 mm (17.2 inches) 343 mm (13.5 inches) Printer only (tray extended) 478 mm (18.4 inches) 572 mm (22.6 inches) 343 mm (13.5 inches) With one optional feed unit 478 mm (18.4 inches) 437 mm (17.2 inches) 473 mm (18.6 inches) With two optional feed units 478 mm (18.4 inches) 437 mm (17.2 inches) 603 mm (23.7 inches) *1 84 Depth Printer only (tray not extended) Measurement conditions: With paper tray, Bypass Tray and output tray extension closed. KirP4GB_Mainte-F6_FM_forPaper.book Page 85 Thursday, May 12, 2005 11:48 AM Specifications ❖ Weight: Approximately 20 kg (44.1 lb.) (toner cartridge and power cable included) ❖ Warm-up Time: Less than 19 seconds (23°C, 73F) ❖ Paper Capacity: Standard paper tray 500 sheets *1 (80 g/m2, 20 lb.) Bypass Tray *2 100 sheets *1 (80 g/m2, 20 lb.) Optional Paper Feed Unit × 2 500 sheets × 2 *1 (80 g/m2, 20 lb.) Optional Envelope Feeder *3 60 envelopes *4 *1 *2 *3 *4 Paper weight: 60 - 105 g/m2 (16 - 28 lb.) You can load up to 10 envelopes (55 - 157 g/m2, 14 - 42 lb.) at the same time. To use the envelope feeder unit, the optional paper feed unit is required. The paper tray of the feed unit can be replaced with the envelope feeder unit. For more information about envelopes, see p.10 “Envelopes”. ❖ Paper Output Capacity: 250 sheets (80 g/m2, 20 lb.) ❖ Memory: Standard 128 MB, up to 256 MB (with the optional memory unit) ❖ Network: Topology: Ethernet (10BaseT/100BaseTX) Protocol: TCP/IP, NetBEUI, IPX/SPX, AppleTalk 7 ❖ Optional Equipment: • Paper Feed Unit Type 610 • Envelope Feeder Type 610 • Duplex Unit AD610 • Memory Unit Type C 256MB • Hard Disk Drive Type 2600 • 1394 Interface Unit Type 4510 • 802.11b Interface Unit Type F • Bluetooth Interface Unit Type C 85 KirP4GB_Mainte-F6_FM_forPaper.book Page 86 Thursday, May 12, 2005 11:48 AM Appendix Options Paper Feed Unit Type 610 ❖ Dimensions (W×D×H): 468 × 410 × 130 mm (18.4 × 14.8 × 5.1 inches) (without pins on the unit) ❖ Paper Weight: 60 - 105 g/m2 (16 - 28 lb.) ❖ Paper Size: See p.3 “Paper and Other Media Supported by This Printer”. Envelope Feeder Type 610 ❖ Dimensions (W×D×H): 468 × 410 × 130 mm (18.4 × 16.1 × 5.1 inches) ❖ Paper Weight: 72 - 90 g/m2 (19 - 24 lb.) 7 ❖ Paper Size: See p.3 “Paper and Other Media Supported by This Printer”. Duplex Unit AD610 ❖ Dimensions (W×D×H): 419 × 378 × 257 mm (16.5 × 14.9 × 10.2 inches) ❖ Paper Size: See p.3 “Paper and Other Media Supported by This Printer”. ❖ Paper Weight: 60 - 105 g/m2 (17 - 28 lb.) ❖ Weight: 6 kg (13.2 lb.) Hard Disk Drive Type 2600 86 ❖ Storage Capacity (Formatted): 6 GB You can install PostScript fonts with this optional Hard Disk Drive. With a Macintosh, types of fonts supported are PostScript Type 1 and PostScript Type 2. To download them, use PS Utility for Mac. KirP4GB_Mainte-F6_FM_forPaper.book Page 87 Thursday, May 12, 2005 11:48 AM Specifications Memory Unit Type C 256MB ❖ Module Type: SO-DIMM (Small Outline Dual-in-line Memory Module) ❖ Memory Type: SDRAM (Synchronous Dynamic RAM) ❖ Number of Pins: 144 pins 1394 Interface Unit Type 4510 ❖ Transmission Spec.: IEEE 1394 ❖ Device Class: SCSI print, IP over 1394 ❖ Interface Connector: IEEE 1394 (6 pins × 2) ❖ Required cable: 1394 interface cable (6 pins x 4 pins, 6 pins x 6 pins) 7 Important ❒ You cannot plug devices together to create loops. ❒ Do not use a cable more than 4.5 meters (14.8 feet) long. ❖ Connectable number of device in a bus: Maximum 63 ❖ Allowed cable hops in a bus: Maximum 16 ❖ Power supply: Nonpower supply Cable Power repeated (IEEE 1394a-2000 compliant) 87 KirP4GB_Mainte-F6_FM_forPaper.book Page 88 Thursday, May 12, 2005 11:48 AM Appendix 802.11b Interface Unit Type F ❖ Transmission Spec.: Based on IEEE 802.11b (Wireless LAN) ❖ Protocol: TCP/IP, NetBEUI, IPX/SPX, AppleTalk Note ❒ SmartDeviceMonitor and Web Image Monitor are supported. ❖ Data Transfer Speed: Auto select from below speed 1 Mbps, 2 Mbps, 5.5 Mbps, 11 Mbps ❖ Frequency Range: • Inch version: 2412-2464 MHz (1-11 channels) • Metric version: 2412-2472 MHz (1-13 channels) ❖ Transmittable Distance: 1 Mbps 400 m *1 2 Mbps 270 m *1 5.5 Mbps 200 m *1 11 Mbps 140 m *1 7 *1 These figures are a guideline for outdoor use. In general, the transmittable distance indoors is 10-100 m, depending on the environment. ❖ Transmission Mode: ad hoc mode and infrastructure mode Bluetooth Interface Unit Type C ❖ Supported Profiles: SPP (Serial Port Profile) HCRP (Hardcopy Cable Replacement Profile) BIP (Basic Imaging Profile) ❖ Frequency Range: 2 GHz ISM band ❖ Data Transmission Speed: 732 kbps Note ❒ The transmission speed is adjusted according to factors such as the distance and obstacles between the devices, radio signal condition and Bluetooth adaptor. 88 ❖ Maximum Range: 10 m KirP4GB_Mainte-F6_FM_forPaper.book Page 89 Thursday, May 12, 2005 11:48 AM INDEX 1394 Interface Unit Type 4510, 87 802.11b Interface Unit Type F, 88 A Additional Troubleshooting, 66 Adjusting the Image Density, 49 Adjusting Tray Registration, 50 Appendix, 79 B Bluetooth Interface Unit Type C, 88 C Cleaning the Friction Pad, 44 Cleaning the Paper Feed Roller, 45 Cleaning the Printer, 43 Cleaning the Registration Roller, 47 Consumables, 81 D Display panel, messages, 53 Duplex Unit AD610, 86 E Envelope Feeder Type 610, 86 Envelope Feeder Unit, 25 Envelopes, 10 Error, 53 F Friction Pad, 33, 44, 82 Fusing Unit, 39, 82 H Hard Disk Drive Type 2600, 86 How to Read This Manual, 2 L Loading Envelopes, 24 Bypass Tray, 24 Envelope Feeder Unit, 25 Loading Paper, 8 Bypass Tray, 20 Optional Paper Feed Unit, 13 Tray 1, 13 M Maintenance Kit, 32, 82 Memory Unit Type C, 87 Messages, 53 Moving and Transporting the Printer, 79 O OHP transparencies, 10 Options, 86 Other Printing Problems, 63 P Paper and Other Media, 3 Paper Feed Roller, 37, 45, 82 Paper Feed Unit Type 610, 86 Paper not supported, 11 Paper Recommendations, 8 Plain Paper, 9 Print Area, 12 Printer Does Not Print, 59 R Registration Roller, 47 Remove Misfed Paper Duplex Unit, 76 Internal Path, 71 Paper Exit Cover, 73 Paper Tray, 70 Removing Misfed Paper, 69 Replacing Consumables and Maintenance Kit, 29 Replacing the Maintenance Kit, 32 Friction Pad, 33 Fusing Unit, 39 Paper Feed Roller, 37 Transfer Roller, 35 Replacing the Toner Cartridge, 29 89 KirP4GB_Mainte-F6_FM_forPaper.book Page 90 Thursday, May 12, 2005 11:48 AM S Specifications, 83 Specifying a paper type Bypass Tray, 23 Optional Paper Feed Unit, 18 Tray 1, 18 Specifying custom size paper Bypass Tray, 22 Optional Paper Feed Unit, 17 Specifying standard size paper Bypass Tray, 20 Optional Paper Feed Unit, 13 Tray 1, 13 Storing Paper, 8 Switching between Paper Trays, 28 T Thick Paper, 9 Toner Cartridge, 29, 81 Transfer Roller, 35, 82 Troubleshooting, 53 90 GB GB G116-8606A Paper type: Wood Free 80g/m2, Paper Thickness=100 µm // Pages in book=92 // Print scale=81% Gap (when printed at 81% scale) = Pages in book × Paper thickness / 2 = 4.600000 mm Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Copyright © 2004, 2005 Paper type: Wood Free 80g/m2, Paper Thickness=100 µm // Pages in book=92 // Print scale=81% Gap (when printed at 81% scale) = Pages in book × Paper thickness / 2 = 4.600000 mm RICOH COMPANY, LTD. 15-5, Minami Aoyama 1-chome, Minato-ku, Tokyo 107-8544, Japan Phone: +81-3-3479-3111 Maintenance Guide Maintenance Guide Overseas Affiliates USA RICOH CORPORATION 5 Dedrick Place West Caldwell, New Jersey 07006 Phone: +1-973-882-2000 The Netherlands RICOH EUROPE B.V. Groenelaan 3, 1186 AA, Amstelveen Phone: +31-(0)20-5474111 United Kingdom RICOH UK LTD. Ricoh House, 1 Plane Tree Crescent, Feltham, Middlesex, TW13 7HG Phone: +44-(0)20-8261-4000 Germany RICOH DEUTSCHLAND GmbH Wilhelm-Fay-Strasse 51, D-65936 Frankfurt am Main Phone: +49-(0)69-7104250 France RICOH FRANCE S.A. 383, Avenue du Général de Gaulle BP 307-92143 Clamart Cedex Phone: +33-(0)-821-01-74-26 Model number: Aficio AP610N Printed in the Netherlands GB GB G116-8606A Spain RICOH ESPAÑA S.A. Avda. Litoral Mar, 12-14, Blue Building, Marina Village, 08005 Barcelona Phone: +34-(0)93-295-7600 Italy RICOH ITALIA SpA Via della Metallurgia 12, 37139 Verona Phone: +39-045-8181500 China RICOH CHINA CO.,LTD. 29/F., Lippo Plaza, No.222 Huai Hai Zhong Road, Lu Wan District, Shanghai P.C.:200021 Phone: +86-21-5396-6888 Singapore RICOH ASIA PACIFIC PTE.LTD. 260 Orchard Road, #15-01/02 The Heeren, Singapore 238855 Phone: +65-6830-5888 1 Paper and Other Media 2 Replacing Consumables and Maintenance Kit 3 Cleaning the Printer 4 Adjusting the Printer 5 Troubleshooting 6 Removing Misfed Paper 7 Appendix Read this manual carefully before you use this product and keep it handy for future reference. For safe and correct use, please be sure to read the Safety Information in the “Setup Guide” before using the machine. G1168606A
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