Ricoh PRSP330DN1 Printer User Manual

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User’s Guide
Guide to the Machine
Paper Specifications and Adding Paper
Printing Documents
Configuring the Machine Using the Control
Panel
Configuring the Machine Using Utilities
Maintaining the Machine
Troubleshooting
Configuring Network Settings Using OS X
Appendix
For safe and correct use, be sure to read Safety Information before
using the machine.
TABLE OF CONTENTS
How to Find Information about Operations and Troubleshooting................................................................. 7
Operating Manual (Printed)..........................................................................................................................7
Operating Manual (Digital Format)..............................................................................................................7
How to Read This Manual................................................................................................................................. 9
Introduction..................................................................................................................................................... 9
Symbols Used in This Manual....................................................................................................................... 9
Model-Specific Information...........................................................................................................................9
Disclaimer..................................................................................................................................................... 10
Notes............................................................................................................................................................ 10
Note to Administrator.................................................................................................................................. 11
List of Option................................................................................................................................................ 11
About IP Address......................................................................................................................................... 11
1. Guide to the Machine
Guide to Components......................................................................................................................................13
Exterior..........................................................................................................................................................13
Interior...........................................................................................................................................................15
Control Panel................................................................................................................................................15
Installing Option............................................................................................................................................... 18
Attaching Paper Feed Unit.......................................................................................................................... 18
Installing the Wireless LAN Interface Board..............................................................................................20
About Operation Tools.................................................................................................................................... 22
Using RICOH Smart Device Connector......................................................................................................... 24
Connecting a Smart Device to the Machine Using NFC.............................................................................. 25
Writing the Machine's Information to the NFC tag with a Smart Device................................................ 25
Using the Application on a Smart Device by Using NFC.........................................................................25
2. Paper Specifications and Adding Paper
Workflow for Loading Paper and Configuring Paper Sizes and Types...................................................... 27
Loading Paper.................................................................................................................................................. 28
Loading Paper into Tray1 and 2................................................................................................................ 28
Loading Paper into Bypass Tray................................................................................................................. 32
Loading Envelopes.......................................................................................................................................34
Specifying Paper Type and Paper Size Using the Control Panel.................................................................37
Specifying the Paper Type.......................................................................................................................... 37
Specifying the Standard Paper Size...........................................................................................................38
Specifying a Custom Paper Size................................................................................................................ 38
Specifying Paper Type and Paper Size Using Smart Organizing Monitor.................................................40
Specifying a Custom Paper Size................................................................................................................ 41
Specifying Paper Type and Paper Size Using Web Image Monitor........................................................... 42
Specifying a Custom Paper Size................................................................................................................ 42
Specifying Paper Type and Paper Size Using the Printer Driver.................................................................. 43
When Using Windows................................................................................................................................ 43
When Using OS X........................................................................................................................................44
Supported Paper.............................................................................................................................................. 45
Specifications of Paper Types..................................................................................................................... 48
Non-Recommended Paper Types.............................................................................................................. 54
Paper Storage.............................................................................................................................................. 55
Print Area...................................................................................................................................................... 55
3. Printing Documents
What You Can Do with the Printer Function...................................................................................................57
Configuring Option Settings for the Printer.................................................................................................... 58
Conditions for Bidirectional Communication............................................................................................. 58
If Bidirectional Communication is Disabled............................................................................................... 58
Displaying the Printing Preferences Dialog Box.............................................................................................60
Displaying the Printing Preferences Dialog Box from the [Start] Menu................................................... 60
Displaying the Printing Preferences Dialog Box in an Application.......................................................... 60
Basic Operation of Printing............................................................................................................................. 62
If a Paper Mismatch Occurs....................................................................................................................... 63
Canceling a Print Job...................................................................................................................................64
Printing Confidential Documents..................................................................................................................... 66
Storing a Locked Print file............................................................................................................................ 66
Printing a Locked Print File...........................................................................................................................67
Deleting a Locked Print File......................................................................................................................... 67
Printing with Mopria.........................................................................................................................................68
Using Various Print Functions...........................................................................................................................69
Print Quality Functions................................................................................................................................. 69
Print Output Functions.................................................................................................................................. 70
4. Configuring the Machine Using the Control Panel
Basic Operation............................................................................................................................................... 73
Menu Chart.......................................................................................................................................................74
Administrator Tools Menu................................................................................................................................75
Printer Features Menu...................................................................................................................................... 77
List/Test Print.................................................................................................................................................77
System...........................................................................................................................................................77
System Settings Menu...................................................................................................................................... 81
Tray Paper Settings Menu............................................................................................................................... 84
Wi-Fi Setup Wizard......................................................................................................................................... 86
Network Settings Menu................................................................................................................................... 87
List/Test Print Menu..........................................................................................................................................91
Printing the Configuration Page.................................................................................................................. 91
Types of Lists/Reports..................................................................................................................................91
5. Configuring the Machine Using Utilities
Available Setting Functions Using Web Image Monitor and Smart Organizing Monitor.........................93
Using Web Image Monitor............................................................................................................................. 94
Displaying Top Page........................................................................................................................................95
Changing the Interface Language..............................................................................................................96
Installing the Help Source File.................................................................................................................... 96
Displaying Help........................................................................................................................................... 96
Checking the System Information....................................................................................................................98
Status Tab..................................................................................................................................................... 98
Counter Tab..................................................................................................................................................99
Machine Information Tab............................................................................................................................99
Configuring the System Settings................................................................................................................... 100
Tray Paper Settings Tab............................................................................................................................ 100
Interface Tab..............................................................................................................................................103
Configuring the Network Settings................................................................................................................ 104
Network Status Tab...................................................................................................................................104
IPv6 Configuration Tab.............................................................................................................................105
Network Application Tab......................................................................................................................... 105
DNS Tab.................................................................................................................................................... 106
Auto E-mail Notification Tab.................................................................................................................... 107
SNMP Tab................................................................................................................................................. 108
SMTP Tab...................................................................................................................................................109
POP3 Tab...................................................................................................................................................109
Wireless Tab.............................................................................................................................................. 110
Google Cloud Tab.................................................................................................................................... 112
Airprint Tab................................................................................................................................................ 112
Certificate Tab........................................................................................................................................... 113
Configuring the IPsec Settings.......................................................................................................................116
IPsec Global Settings Tab.........................................................................................................................116
IPsec Policy List Tab................................................................................................................................... 116
Printing Lists/Reports..................................................................................................................................... 120
Configuring the Administrator Settings.........................................................................................................121
Administrator Tab...................................................................................................................................... 121
Reset Settings Tab......................................................................................................................................121
Backup Setting Tab................................................................................................................................... 121
Restore Setting Tab....................................................................................................................................122
Help Source File Setting Tab.................................................................................................................... 123
Energy Saver Mode Tab.......................................................................................................................... 123
PCL6 Mode................................................................................................................................................124
Using Smart Organizing Monitor.................................................................................................................125
Displaying the Smart Organizing Monitor Dialog................................................................................. 125
Checking the Status Information...............................................................................................................125
Configuring the Machine Settings............................................................................................................126
Printing the Configuration Page................................................................................................................128
6. Maintaining the Machine
Replacing the Print Cartridge........................................................................................................................129
Cautions When Cleaning..............................................................................................................................133
Cleaning the Friction Pad and Paper Feed Roller....................................................................................... 134
Moving and Transporting the Machine....................................................................................................... 137
Disposal......................................................................................................................................................138
Where to Inquire....................................................................................................................................... 138
7. Troubleshooting
Error and Status Messages on the Control Panel........................................................................................139
Panel Indicator............................................................................................................................................... 142
Error and Status Messages Appear on Smart Organizing Monitor..........................................................143
Removing Paper Jams....................................................................................................................................145
Removing Printing Jams.............................................................................................................................145
When You Cannot Print Test Page............................................................................................................... 155
Paper Feed Problems.....................................................................................................................................156
Print Quality Problems................................................................................................................................... 159
Checking the Condition of the Machine..................................................................................................159
Checking the Printer Driver Settings......................................................................................................... 160
Printer Problems............................................................................................................................................. 162
When You Cannot Print Properly............................................................................................................. 162
When You Cannot Print Clearly...............................................................................................................164
When Paper Is Not Fed or Ejected Properly...........................................................................................166
Other Printing Problems............................................................................................................................ 167
Common Problems.........................................................................................................................................168
8. Configuring Network Settings Using OS X
Connecting the Machine to a Wired Network........................................................................................... 169
Using a USB Cable................................................................................................................................... 169
Using an Ethernet Cable........................................................................................................................... 170
Connecting the Machine to a Wireless Network........................................................................................172
Installing the Printer Driver........................................................................................................................ 172
Installing Smart Organizing Monitor....................................................................................................... 172
Using the Wi-Fi Setup Wizard................................................................................................................. 173
Using the WPS Button............................................................................................................................... 174
Using a PIN Code..................................................................................................................................... 175
9. Appendix
Transmission Using IPsec...............................................................................................................................177
Encryption and Authentication by IPsec.................................................................................................. 177
Security Association.................................................................................................................................. 178
Encryption Key Exchange Settings Configuration Flow......................................................................... 179
Specifying Encryption Key Exchange Settings........................................................................................179
Specifying IPsec Settings on the Computer............................................................................................. 180
Enabling and Disabling IPsec Using the Control Panel..........................................................................182
Notes About the Toner.................................................................................................................................. 183
Specifications of the Machine...................................................................................................................... 184
General Function Specifications.............................................................................................................. 184
Printer Function Specifications.................................................................................................................. 186
Paper Feed Unit PB1130..........................................................................................................................186
Consumables..................................................................................................................................................187
Print Cartridge............................................................................................................................................187
Information for This Machine........................................................................................................................ 188
User Information on Electrical & Electronic Equipment
(mainly Europe and Asia)..........188
Note for the Battery and/or Accumulator Symbol (For EU countries only)......................................... 189
Environmental Advice for Users
Notice To Wireless LAN Interface Users
(mainly Europe)............................................................... 189
(mainly Europe).................................................190
Notes to users in the state of California (Notes to Users in USA)..........................................................191
Notes to users in the United States of America....................................................................................... 191
Notes to Canadian Users of Wireless Devices....................................................................................... 192
ENERGY STAR Program........................................................................................................................... 193
Saving Energy............................................................................................................................................193
Trademarks.....................................................................................................................................................195
INDEX...........................................................................................................................................................199
How to Find Information about Operations
and Troubleshooting
You can find support information about operating the machine and troubleshooting in the Operating
Manual (printed), Operating Manual (digital format), and Help (online).
Operating Manual (Printed)
The following manuals are provided with this machine.
Safety Information
This manual explains the safety precautions that should be followed when using the machine. Be
sure to read this manual before using the machine.
Setup Guide
This manual explains how to set up the machine. It also explains how to remove the machine from
the packaging and how to connect it to a computer.
Operating Manual (Digital Format)
Operating manuals can be viewed from Ricoh's website or from the provided CD-ROM.
Viewing from a web browser
Access the Internet from a web browser.
Confirm that the computer or the machine is connected to the network.
Download the operating manuals from http://www.ricoh.com/.
Viewing from the provided CD-ROM
Operating manuals can also be viewed from the provided CD-ROM.
• When using Windows
1. Insert the CD-ROM into the CD-ROM drive.
2. Click [Read Manual] and follow the instructions on the screen.
The PDF file manual opens.
• When using OS X
1. Insert the CD-ROM into the CD-ROM drive.
2. Double-click Manuals.htm file, located on the CD-ROM root directory.
3. Select the language.
4. Click [Read PDF manuals].
5. Click the manual you want to refer to.
The PDF file manual opens.
How to Read This Manual
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Symbols Used in This Manual
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instructions on resolving user
errors.
[]
Indicates the names of keys on the machine's display or control panels.
Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
DUE202
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27
• 220–240 V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
Disclaimer
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
Notes
Contents of this manual are subject to change without prior notice.
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
Two kinds of size notation are employed in this manual.
Some illustrations in this manual might be slightly different from the machine.
10
Note to Administrator
Password
Certain configurations of this machine can be password-protected to prevent unauthorized modifications
by others. We strongly recommend you to create your own password immediately.
The following are the operations that can be password-protected:
• Entering the [Network Settings], [Wi-Fi Setup Wizard], or [Admin. Tools] menu using the control
panel
You can access these menus without a password by factory default.
The setting for creating a password can be found in [Admin. Tools].
• Configuring the machine using Web Image Monitor
You can configure the machine using Web Image Monitor without a password by factory default.
The setting for creating a password can be found in [Administrator Settings].
For details about creating passwords, see page 121 "Configuring the Administrator Settings".
List of Option
Option List
Referred to as
Paper Feed Unit PB1130
Paper feed unit
xxxx
Wireless LAN interface board
• If Paper feed unit is attached, "Tray 2" appears on the machine's control panel.
About IP Address
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are
relevant to the environment you are using.
11
12
1. Guide to the Machine
This chapter describes preparations for using the machine and its operating instructions.
Guide to Components
This section introduces the names of the various parts on the front and rear side of the machine and
outlines their functions.
Exterior
12
11
10
DUE208
No.
Name
Description
Stop Fence
Raise this fence to prevent paper from falling off.
Standard Tray
Printed paper is output here. Up to 125 sheets of plain
paper can be stacked here.
Controller Board
For connecting the wireless LAN interface board.
USB Port
Use a USB cable to connect the printer to the host
computer.
13
1. Guide to the Machine
No.
14
Name
Description
Ethernet Port
Use a network interface cable to connect the printer to
the network.
Tray 1 Rear Cover
This cover opens when you load paper longer than A4
in Tray 1
Rear Cover
Open this cover to remove jammed paper or to lower
the levers inside before printing on envelopes.
Side Fence
Adjust this fence to the paper size.
Bypass Tray
This tray can hold up to 50 sheets of plain paper.
10
Tray 1
This tray can hold up to 250 sheets of plain paper.
11
End Fence
Adjust this fence to the paper size.
12
Front Cover
Open this cover to replace consumables or clear a
paper jam.
13
Control Panel
The keys to operate the machine and the indicators for
checking the status of the machine are on this control
panel.
Guide to Components
Interior
DUE213
No.
Name
Description
Print Cartridge
A replacement consumable that is required to make prints on
paper. It needs to be replaced when the alert indicator flashes red.
For details about replacing the cartridge, see page 129
"Replacing the Print Cartridge".
Envelope Levers
Lower these levers when copying or printing on envelopes. Pull up
these levers back when copying or printing on paper other than
envelopes.
Control Panel
• When you push the [Power] key, wait at least a second after the indicator has lit up or gone out.
15
1. Guide to the Machine
11
10
DYG319
No.
Name
Description
Display
Displays the current status and messages.
[Menu] key
Press this key to configure or check the machine settings.
Press the [Menu] key again to return to the initial screen.
Also, you can use this key to enter numerical values when
specifying settings.
[Job Reset] key
Press this key to cancel a job that is currently being printed
or received.
[Wi-Fi Direct] key
Pressing this key while Wi-Fi is disabled activates Wi-Fi and
reboots the machine automatically. Press this key while Wi-Fi
is enabled to activate or deactivate the Wi-Fi Direct function.
This indicator lights up blue when the Wi-Fi Direct function is
active. After a long press of this key, configure the WPS
using the PIN code or in PBC mode. For details, see Setup
Guide.
To use this key, the wireless LAN interface board needs to
be installed to the machine.
16
Guide to Components
No.
Name
Description
NFC tag
Connects a smart device to the machine when you touch this
tag on a smart device.
Data In Indicator
Flashes when the machine is receiving data from a
computer. This indicator lights up when there is a Locked
Print file stored in the machine.
Alert Indicator
Flashes when the toner is nearly empty, or lights up red
when the machine runs out of toner or a machine error
occurs.
[Power] key
Press to turn the main power on or off.
This indicator lights up blue when the machine is turned on.
To turn off the machine, press and hold down this key for at
least three seconds.
If you press this key for less than 3 seconds, the machine
switches to Energy Saver mode. To recover Energy Saver
mode, press this key again for less than 3 seconds.
[Back] key
Press to cancel the last operation or to return to the previous
level of the menu tree.
10
[OK] key
Press this key to confirm settings and setting values, or move
to the next menu level.
11
Scroll Keys
Press to move the cursor in the direction indicated by the key.
17
1. Guide to the Machine
Installing Option
This section explains how to install options.
Attaching Paper Feed Unit
• Touching the prongs of the power cable's plug with anything metallic constitutes a fire and
electric shock hazard.
• It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric
shock.
• Before installing or removing options, always disconnect the power cord plugs from the wall
outlet and allow time for the main unit to fully cool. Failing to take these precautions could result
in burns.
• The printer weighs approximately xx kg (xx lb.). Lift the printer using the inset grips on both sides
of the printer, and then move it horizontally to the place where you want to use it.
• Lifting the paper feed unit carelessly or dropping may cause injury.
• Before moving the machine, unplug the power cord from the wall outlet. If the cord is
unplugged abruptly, it could become damaged. Damaged plugs or cords can cause an
electrical or fire hazard.
• Tray 1 is required to print using the optional paper feed unit. Without Tray 1, paper jams will occur.
• Do not hold the tray to lift the machine.
1. Turn off the machine's power, and then pull the power plug out of the wall outlet.
18
Installing Option
2. Remove the adhesive tape and the cushioning material from the optional paper feed unit.
DYG315
3. Lift the machine using the inset grips on both sides of the machine.
DUD470
4. There are three upright pins on the optional paper feed unit. Align the holes of the
machine with the pins, and then lower the machine slowly.
DYG316
5. Insert the power plug into the wall outlet, and then turn on the power.
• After installing the optional paper feed unit, select Tray 2 in the printer driver. For details, see the
printer driver Help.
• If the new device is listed in the column of configuration options, it has been properly installed.
19
1. Guide to the Machine
• If the optional paper feed unit is not installed properly, try to install it again by repeating the
procedure. If the problem persists, contact your sales or service representative.
• For details about printing the configuration page, see page 91 "List/Test Print Menu".
Installing the Wireless LAN Interface Board
• Before beginning work, ground yourself by touching something metal to discharge any static
electricity. Static electricity can damage the interface units.
• Do not subject the interface units to physical shocks.
• Be sure to turn off the machine before installing the wireless LAN interface board.
• Insert the wireless LAN interface board into the controller board of the back of the machine. Do not
insert it into the USB flash disk port of the front of the machine.
• We recommend installing the printer driver on your computer after completing the configuration for
the wireless LAN interface board.
1. Check the contents of the package.
2. Turn the machine off and unplug the power cord.
3. Fully insert the interface board.
DYG339
Check that the interface board is firmly connected to the controller board.
4. Plug in the power cord, and then turn on the machine.
5. Configure settings from the control panel.
For details, see Setup Guide.
• Check that the board was correctly installed by printing the configuration page. If it is correctly
installed, "Wireless (Wi-Fi)" will appear for "Network Settings" on the configuration page. For
details about printing the configuration page, see page 91 "List/Test Print Menu".
20
Installing Option
• If the board was not installed properly, repeat the procedure from the beginning. If it cannot be
installed correctly even after trying the installation a second time, contact your sales or service
representative.
• Before using the board, you must configure settings from the control panel. For details, see Setup
Guide.
21
1. Guide to the Machine
About Operation Tools
This section explains the operation tools of this machine.
Control Panel
The control panel contains keys for controlling the machine.
For details about how to use the control panel, see page 73 "Configuring the Machine Using the
Control Panel".
Web Image Monitor
You can check the machine's status and configure its settings by accessing the machine directly
using Web Image Monitor.
For details about how to use Web Image Monitor, see page 93 "Configuring the Machine Using
Utilities".
Smart Organizing Monitor
Install this utility on your computer from the included CD-ROM before using it.
Using Smart Organizing Monitor, you can check the machine's status, configure its settings, and
use other functions.
22
About Operation Tools
For details about how to use Smart Organizing Monitor, see page 125 "Using Smart Organizing
Monitor".
23
1. Guide to the Machine
Using RICOH Smart Device Connector
To use RICOH Smart Device Connector, access the App Store or Google Play with your smart device,
search for and download the "RICOH Smart Device Connector" application from the site.
Check the App Store or Google Play to see the functions you can use on RICOH Smart Device
Connector.
1. Press the [Menu] key.
DYG337
2. Press the [ ] or [ ] key to select [Print List/Report], and then press the [OK] key.
3. Press the [ ] or [ ] key to select [Maintenance Page], and then press the [OK] key.
4. When a message appears, press the [OK] key.
The Maintenance page including the QR code is printed.
5. Start the application on the smart device, and then read the QR code.
Follow the instructions displayed on the application.
For details about how to connect a smart device to the machine using Near-field communication
(NFC), see page 25 "Connecting a Smart Device to the Machine Using NFC".
24
Connecting a Smart Device to the Machine Using NFC
Connecting a Smart Device to the Machine
Using NFC
This section describes how to connect your smart device to the machine using NFC.
Writing the Machine's Information to the NFC tag with a Smart Device
1. Configure the network connection of the machine.
2. Access the App Store or Google Play from your smart device, search for and download
the "RICOH Smart Device Connector" application from the site.
3. Press the [Menu] key.
DYG337
4. Press the [ ] or [ ] key to select [Print List/Report], and then press the [OK] key.
5. Press the [ ] or [ ] key to select [Maintenance Page], and then press the [OK] key.
6. When a message appears, press the [OK] key.
The Maintenance page including the QR code is printed.
7. Start the application on the smart device, and then read the QR code.
8. Write the machine's network information to the NFC tag using the application, and then
touch the NFC tag with the smart device.
Using the Application on a Smart Device by Using NFC
1. Start the application on the smart device, and then touch the NFC tag with the smart
device.
2. Print using "RICOH Smart Device Connector" by touching the NFC tag.
25
1. Guide to the Machine
26
2. Paper Specifications and Adding
Paper
This chapter describes how to load paper and originals and about their specifications.
Workflow for Loading Paper and Configuring
Paper Sizes and Types
This section explains how to load paper and operations required after paper is loaded.
After following the procedures below, you can print on the paper that is loaded in the machine.
Load paper into the paper tray.
Specify the paper type and size.
Specify the paper type and size on the printer driver.
For details about the procedures, refer to the next page.
Procedure
Reference
See page 28 "Loading Paper".
There are two ways to specify the paper type and size.
• When using the control panel
See page 37 "Specifying Paper Type and Paper Size Using the
Control Panel".
• When using Web Image Monitor
See page 42 "Specifying Paper Type and Paper Size Using Web
Image Monitor".
• When using Smart Organizing Monitor
See page 40 "Specifying Paper Type and Paper Size Using Smart
Organizing Monitor".
See page 43 "Specifying Paper Type and Paper Size Using the Printer
Driver".
For details about supported paper, see page 45 "Supported Paper".
27
2. Paper Specifications and Adding Paper
Loading Paper
This section explains how to load paper into the paper tray and the bypass tray.
• When loading paper, take care not to trap or injure your fingers.
For information about supported paper, precautions for storing paper and print areas, see page 45
"Supported Paper".
Loading Paper into Tray1 and 2
The following example explains the loading procedure for the standard paper tray (Tray 1).
The same procedure applies to loading paper in Tray 2.
• Before printing on paper other than envelopes, make sure to pull up the levers on the machine rear,
inside the rear cover. Leaving the levers lowered can cause print quality problems when printing on
paper other than envelopes.
• Curled paper may jam. Straighten curled paper before loading.
• After loading paper in the tray, specify the paper type and size using the control panel to avoid
printing problems. This machine does not detect the paper size automatically.
• Make sure the paper stack does not exceed the upper limit mark inside the paper tray. Excessive
stacking can cause paper jams.
• If paper jams occur frequently, flip the paper stack in the tray.
• Do not mix different types of paper in the same paper tray.
• After loading paper, specify the paper size using the control panel and paper type using the
control panel. When printing a document, specify the same paper size and type in the printer
driver as specified on the printer.
• Do not move the side fences and end fence forcefully. Doing so may damage the tray.
• Do not slide the paper tray in forcefully when inserting the loaded tray into the printer. Otherwise,
the side and end fences or the paper guide of the bypass tray might move.
28
Loading Paper
1. Pull out the paper tray carefully with both hands.
DUE214
Place the tray on a flat surface.
2. Push the metal plate down until it clicks.
DYG235
3. Pinch the clip on the side fence and the end fence, and slide them to the maximum extent.
DYH070
29
2. Paper Specifications and Adding Paper
4. Fan the paper before loading it.
DAC344
5. Load the paper in the tray with the print side faced down.
Make sure the paper is not stacked higher than the upper limit marked inside the tray.
DYH071
6. Slide the guides inward until they are flush against the sides of the paper.
Check there are no gaps between the paper and the fences; both side and end fences.
DYH072
7. Carefully push the paper tray straight into the machine.
To avoid paper jams, make sure the tray is securely inserted.
30
Loading Paper
DYH073
• The remaining paper indicator on the right front side of the paper tray shows approximately how
much paper is remaining.
Extending Tray 1 to load paper
This section explains how to load paper longer than A4 (297 mm) into the machine.
1. Pull out tray 1 carefully with both hands.
Place the tray on a flat surface.
2. Push the metal plate down until it clicks.
DYG235
31
2. Paper Specifications and Adding Paper
3. Pinch the lever in the rear of the tray, and then pull out the extender until it clicks.
DYG241
4. After extension, check that the arrows on the extender and tray are aligned.
DYG242
5. Follow Steps 3 to 7 in "Loading Paper into Tray1 and 2".
• To reinsert the extender, you might have to push it with moderate force.
Loading Paper into Bypass Tray
• Before printing on paper other than envelopes, make sure to pull up the levers on the machine rear,
inside the rear cover. Leaving the levers lowered can cause print quality problems when printing on
paper other than envelopes.
• Do not load paper while the machine is printing.
• Load paper with the print side up and in the short-edge feed direction.
• Curled paper may jam. Straighten curled paper before loading.
• Tray 1 and 2 are unavailable if paper is loaded in the bypass tray.
• You cannot load paper into the bypass tray while the machine is in Energy Saver mode.
32
Loading Paper
1. Open the bypass tray.
If you load A4 (297 mm) or larger size paper, pull out the bypass tray extension.
DSG118
2. Slide the side guides outward, then load paper with the print side up, and push in until it
stops against the machine.
DUE224
3. Adjust the paper guides to the paper size.
DUE225
33
2. Paper Specifications and Adding Paper
Loading Envelopes
• Before printing on envelopes, make sure to lower the levers on the machine rear, inside the rear
cover, to avoid envelopes coming out creased. Also, pull up the levers back to their original
positions after printing. Leaving the levers lowered can cause print quality problems when printing
on paper other than envelopes.
• Avoid using self-adhesive envelopes. They may cause machine malfunctions.
• Check there is no air in the envelopes before loading.
• Load only one size and type of envelope at a time.
• Before loading envelopes, flatten their leading edges (the edge going into the machine) by running
a pencil or ruler across them.
• Some kinds of envelope might cause misfeeds, wrinkles or print poorly.
• Print quality on envelopes may be uneven if parts of an envelope have different thicknesses. Print
one or two envelopes to check print quality.
• In a hot and humid environment, the envelope might be output creased or improper printing
quality.
1. Open the bypass tray.
DSG209
2. Slide the side guides outward, then load envelopes with the print side up, and push in
until it stops against the machine.
Envelopes whose flaps are open must be printed with the flaps open, and envelopes whose flaps
are closed must be printed with the flaps closed. Before loading envelopes, make sure they are as
flat as possible.
34
Loading Paper
3. Adjust the side guides to the envelope width.
DSG214
4. Open the rear cover.
DSG215
5. Lower the levers for printing envelopes on both sides to the position indicated with an
envelope mark.
DSG216
Make sure to pull up the levers back to their original positions after printing.
6. Close the rear cover.
• Be sure to load envelopes so that their flaps are on the left. If you do not, the envelopes will
become creased.
35
2. Paper Specifications and Adding Paper
• If printed envelopes come out badly creased, load the envelopes in the opposite direction, and
then rotate the print object by 180 degrees using the printer driver before printing. For details, see
the printer driver Help.
36
Specifying Paper Type and Paper Size Using the Control Panel
Specifying Paper Type and Paper Size Using
the Control Panel
This section explains how to specify the paper size and paper type using the control panel.
• Paper type and size can also be specified using the printer driver. For details, see the printer driver
Help.
• For prints from the bypass tray or Tray 1, you can select to print according to either the printer
driver settings or the control panel settings with [Bypass Tray Priority] or [Tray1 Priority] under
[Paper Input]. For details about [Bypass Tray Priority] and [Tray1 Priority], see page 84 "Tray
Paper Settings Menu".
• If [Auto Continue] under system settings is enabled, printing stops temporarily if a paper type/size
error is detected. The printing restarts automatically with the settings made with the control panel
after about ten seconds. However, if the size of paper specified on the control panel and that of the
paper loaded in the paper tray or the paper size specified for the print job do not match when
printing restarts, it may cause a paper jam. For details about [Auto Continue], see page 81
"System Settings Menu".
Specifying the Paper Type
This section explains how to specify the paper type.
1. Press the [Menu] key.
DYG337
2. Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key.
3. Press the [ ] or [ ] key to select the paper type setting for the desired tray, and then
press the [OK] key.
4. Press the [ ] or [ ] key to select the desired paper type, and then press the [OK] key.
5. Press the [Menu] key to return to the initial screen.
37
2. Paper Specifications and Adding Paper
Specifying the Standard Paper Size
This section explains how to specify the standard paper size.
1. Press the [Menu] key.
DYG337
2. Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key.
3. Press the [ ] or [ ] key to select the paper size setting for the desired tray, and then press
the [OK] key.
4. Press the [ ] or [ ] key to select the desired paper size, and then press the [OK] key.
5. Press the [Menu] key to return to the initial screen.
Specifying a Custom Paper Size
This section explains how to specify a custom paper size.
• Custom size paper cannot be loaded in tray 2.
• When you perform printing, make sure that the paper size specified with the printer driver matches
the paper size specified with the control panel. If a paper size mismatch occurs, a message
appears on the display. To ignore the error and print using mismatched paper, see page 63 "If a
Paper Mismatch Occurs".
38
Specifying Paper Type and Paper Size Using the Control Panel
1. Press the [Menu] key.
DYG337
2. Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key.
3. Press the [ ] or [ ] key to select the paper size setting for the desired tray, and then press
the [OK] key.
4. Press the [ ] or [ ] key to select [Custom Size], and then press the [OK] key.
5. Press the [ ] or [ ] key to select [mm] or [inch], and then press the [OK] key.
6. Enter the width using the [Menu] key and [ ] or [ ] key, and then press the [OK] key
twice.
7. Enter the length using the [Menu] key and [ ] or [ ] key, and then press the [OK] key
twice.
8. Press the [Menu] key to return to the initial screen.
39
2. Paper Specifications and Adding Paper
Specifying Paper Type and Paper Size Using
Smart Organizing Monitor
The procedure in this section is an example based on Windows 10. The actual procedure may vary
depending on the operating system you are using.
1. On the [Start] menu, open the pull-down list next to [SP 330_3710_Series Software
Utilities].
2. Click [Smart Organizing Monitor for SP 330_3710_Series].
Smart Organizing Monitor starts.
3. If the machine you are using is not selected, click [Connect Printer], and then do one of the
following:
• Select the machine's model.
• Enter the IP address of the machine manually.
• Click [Search Network Printer] to search the machine via the network.
4. Click [OK].
5. On the [User Tools] tab, click [Printer Configuration].
If you are requested to enter an access code, enter the access code and then click [OK].
The default access code is "Admin".
6. On the [Paper Input] tab, select the paper type and paper size, and then click [OK].
7. Click [Close].
40
Specifying Paper Type and Paper Size Using Smart Organizing Monitor
Specifying a Custom Paper Size
1. On the [Start] menu, open the pull-down list next to [SP 330_3710_Series Software
Utilities].
2. Click [Smart Organizing Monitor for SP 330_3710_Series].
3. If the machine you are using is not selected, click [Connect Printer], and then do one of the
following:
• Select the machine's model.
• Enter the IP address of the machine manually.
• Click [Search Network Printer] to search the machine via the network.
4. Click [OK].
5. On the [User Tools] tab, click [Printer Configuration].
If you are requested to enter an access code, enter the access code and then click [OK].
The default access code is "Admin".
6. On the [Paper Input] tab, select [Custom Paper Size] in the [Paper Size] list.
7. In the [Unit:] list, select [mm:] or [inch:].
8. In the [Horizontal] box and [Vertical] box, specify the width and length.
9. Click [OK].
10. Click [Close].
41
2. Paper Specifications and Adding Paper
Specifying Paper Type and Paper Size Using
Web Image Monitor
This section describes how to specify paper sizes and types using Web Image Monitor.
1. Start the web browser and access the machine by entering its IP address.
The top page of Web Image Monitor appears.
2. Click [System Settings].
3. Click [Tray Paper Settings].
4. Select the paper type and paper size for the tray you want to use.
5. Enter the administrator password if required.
6. Click [OK].
7. Close the web browser.
Specifying a Custom Paper Size
1. Start the web browser and access the machine by entering the IP address.
2. Click [System Settings].
3. Click [Tray Paper Settings].
4. Select [Custom Size] in the [Paper Size] list.
5. Select [mm] or [inch] and specify the width and length.
6. Enter the administrator password if required.
7. Click [OK].
8. Close the web browser.
42
Specifying Paper Type and Paper Size Using the Printer Driver
Specifying Paper Type and Paper Size Using
the Printer Driver
• Make sure that the paper type and size specified with the printer driver matches the type and size
of the paper loaded in the tray. Since this machine does not detect paper sizes automatically, the
type or size of the paper may be mismatched and the print job may not print correctly.
When Using Windows
The procedure in this section is an example based on Windows 10. The actual procedure may vary
depending on the operating system you are using.
PCL printer driver
1. Open the [Printing Preferences] dialog box from the printer driver.
For information of how to open the printer driver properties from [Devices and printers], see
page 60 "Displaying the Printing Preferences Dialog Box".
The [Printing Preferences] dialog box appears.
2. Click the [Paper] tab.
3. In the [Input Tray:] list, select the paper tray you want to use for printing.
4. In the [Paper Type:] list, select the type of paper that is loaded in the paper tray.
43
2. Paper Specifications and Adding Paper
5. Select the [Print On] check box and select the size of the paper that is loaded in the
paper tray.
Clear the [Fit to Print Size] check box as necessary.
6. Click [OK].
PostScript printer driver
1. Open the [Printing Preferences] dialog box from the printer driver.
2. Click the [Paper/Quality] tab.
3. In the [Paper Source:] list, select the paper tray you want to use for printing.
4. In the [Media:] list, select the type of paper that is loaded in the paper tray.
5. Click [OK].
When Using OS X
The procedure in this section is an example based on OS X 10.11. The actual procedure may vary
depending on the operating system you are using.
1. Start System Preferences.
2. Click [Printers & Scanners].
3. Select the printer you are using.
4. In the [Default paper Size:] list, select the size of the document to be printed.
44
Supported Paper
Supported Paper
• After loading paper in the tray, specify the paper type and size using the control panel or using
Smart Organizing Monitor and the printer driver. This machine does not detect the paper size
automatically.
• When loading custom size paper into Tray 1 or the bypass tray, specify the width and length using
the control panel or using Smart Organizing Monitor and the printer driver.
• When printing on custom size paper from the bypass tray, you can print without specifying the
paper type or paper size from the control panel depending on the settings for [Bypass Priority].
Tray 1
Type
Plain Paper
Recycled Paper
Thick Paper 1
Thick Paper 2
Thin Paper
Size
A4, B5 JIS, A5 LEF (210 × 148
mm), A5, B6 JIS, A6, 81/2 ×
14, 81/2 × 11, 51/2 × 81/2,
81/2 × 13, 16K, 81/2 ×
132/5, 81/2 × 133/5, 8.11 ×
13.3
Weight
Capacity
52 to 162 g/m2
250
(14 to 43 lb.)
(80 g/m2, 20 lb.)
Letterhead
Preprinted Paper
Label Paper
Prepunched Paper
Bond Paper
Cardstock
Color Paper
Special Paper
45
2. Paper Specifications and Adding Paper
Type
Size
Weight
Capacity
Plain Paper
Custom size:
52 to 162 g/m2
250
Recycled Paper
100 to 216 mm in width,
(14 to 43 lb.)
(80 g/m2, 20 lb.)
Thick Paper 1
148 to 356 mm in length
Thick Paper 2
(3.94 to 8.50 inches in width,
Thin Paper
5.83 to 14.02 inches in length)
Letterhead
Preprinted Paper
Label Paper
Prepunched Paper
Bond Paper
Cardstock
Color Paper
Special Paper
Tray 2 (option)
Type
Thin Paper
Plain Paper
Thick Paper 1
Recycled Paper
Color Paper
Preprinted Paper
Prepunched Paper
Letterhead
Special Paper
46
Size
A4, B5 JIS, A5, 81/2 × 14,
81/2 × 132/5, 81/2 × 11,
51/2 × 81/2
Weight
Capacity
52 to 162 g/m2
500
(14 to 43 lb.)
(80 g/m2, 20 lb.)
Supported Paper
Bypass tray
Type
Size
Capacity*1
Weight
A4, B5 JIS, A5 LEF (210 × 148
mm), A5, B6 JIS, A6, 81/2 ×
14, 81/2 × 11, 51/2 × 81/2,
81/2 × 13, 16K, 41/8 × 91/2,
37/8 × 71/2, C5 Env, C6 Env,
DL Env, 81/2 × 132/5, 81/2 ×
133/5, 8.11 × 13.3
52 to 162 g/m2
50
(14 to 43 lb.)
(80 g/m2, 20 lb.)
Plain Paper
Custom size:
52 to 162 g/m2
50
Recycled Paper
90 to 216 mm in width,
(14 to 43 lb.)
(80 g/m2, 20 lb.)
Thick Paper 1
140 to 356 mm in length
Thick Paper 2
(3.54 to 8.50 inches in width,
Thin Paper
5.51 to 14.02 inches in length)
Plain Paper
Recycled Paper
Thick Paper 1
Thick Paper 2
Thin Paper
Letterhead
Envelope
Label Paper
Prepunched Paper
Bond Paper
Cardstock
Color Paper
Special Paper
Letterhead
Envelope
Label Paper
Prepunched Paper
Bond Paper
Cardstock
Color Paper
Special Paper
*1 The number of envelopes that can be loaded is up to 8.
47
2. Paper Specifications and Adding Paper
Specifications of Paper Types
The following tables describe the types of paper that can be used with this machine.
• Depending on the paper type, the toner may take a while to dry. Before handling printed sheets,
make sure that they have fully dried. Otherwise, the toner may smudge.
• Print quality can be guaranteed only if recommended paper is used. For more information about
the recommended paper, contact your sales or service representative.
Plain Paper
Item
Description
Paper thickness
65 to 99 g/m2 (17 to 27 lb.)
Supported paper tray
Can be used with any of the paper trays.
Duplex supported size
A4, 81/2 × 14, 81/2 × 11, 81/2 × 13, 81/2 × 132/5, 81/2 × 133/5,
8.11 × 13.3
Thick Paper 1
Item
Description
Paper thickness
100 to 130 g/m2 (27 to 35 lb.)
Supported paper tray
Can be used with any of the paper trays.*1
Duplex supported size
A4, 81/2 × 11, 81/2 × 14, 81/2 × 13, 81/2 × 132/5, 81/2 × 133/5,
8.11 × 13.3
*1 You can use thick paper that is 105 g/m2 or less when using Tray 2 or duplex function.
Thick Paper 2
Item
48
Description
Paper thickness
131 to 162 g/m2 (35 to 43 lb.)
Supported paper tray
Tray 1 and bypass tray
Supported Paper
Item
Duplex supported size
Description
None
Thin Paper
Item
Description
Paper thickness
52 to 64 g/m2 (14 to 16 lb.)
Supported paper tray
Can be used with any of the paper trays.*1
Duplex supported size
A4, 81/2 × 14, 81/2 × 11, 81/2 × 13, 81/2 × 132/5, 81/2 × 133/5,
8.11 × 13.3
*1 You can use thin paper that is 60 g/m2 or more when using Tray 2 or duplex function.
Recycled Paper
Item
Description
Paper thickness
75 to 90 g/m2 (20 to 24 lb.)
Supported paper tray
Can be used with any of the paper trays.
Duplex supported size
A4, 81/2 × 14, 81/2 × 11, 81/2 × 13, 81/2 × 132/5, 81/2 × 133/5,
8.11 × 13.3
Notes
If the paper thickness is outside the specified range, select [Thin Paper],
[Plain Paper], [Thick Paper 1], or [Thick Paper 2].
Color Paper
Item
Description
Paper thickness
75 to 90 g/m2 (20 to 24 lb.)
Supported paper tray
Can be used with any of the paper trays.
Duplex supported size
A4, 81/2 × 14, 81/2 × 11, 81/2 × 13, 81/2 × 132/5, 81/2 × 133/5,
8.11 × 13.3
49
2. Paper Specifications and Adding Paper
Item
Notes
Description
If the paper thickness is outside the specified range, select [Thin Paper],
[Plain Paper], [Thick Paper 1], or [Thick Paper 2].
Special Paper
Item
Description
Paper thickness
xxxx
Supported paper tray
xxxx
Duplex supported size
xxxx
Notes
xxxx
Preprinted Paper
Item
Description
Paper thickness
75 to 90 g/m2 (20 to 24 lb.)
Supported paper tray
Can be used with any of the paper trays.
Duplex supported size
A4, 81/2 × 14, 81/2 × 11, 81/2 × 13, 81/2 × 132/5, 81/2 × 133/5,
8.11 × 13.3
Notes
If the paper thickness is outside the specified range, select [Thin Paper],
[Plain Paper], [Thick Paper 1], or [Thick Paper 2].
Prepunched Paper
Item
50
Description
Paper thickness
75 to 90 g/m2 (20 to 24 lb.)
Supported paper tray
Can be used with any of the paper trays.
Duplex supported size
A4, 81/2 × 14, 81/2 × 11, 81/2 × 13, 81/2 × 132/5, 81/2 × 133/5,
8.11 × 13.3
Supported Paper
Item
Notes
Description
If the paper thickness is outside the specified range, select [Thin Paper],
[Plain Paper], [Thick Paper 1], or [Thick Paper 2].
Letterhead
Item
Description
Paper thickness
100 to 130 g/m2 (27 to 24 lb.)
Supported paper tray
Can be used with any of the paper trays.*1
Duplex supported size
A4, 81/2 × 14, 81/2 × 11, 81/2 × 13, 16K, 81/2 × 132/5, 81/2 ×
133/5, 8.11 × 13.3
Notes
Paper that has a thickness outside the specified range cannot be printed
onto.
*1 You can use Letterhead that is 105 g/m2 or less when using Tray 2 or duplex function.
Bond Paper
Item
Description
Paper thickness
100 to 160 g/m2 (27 to 43 lb.)
Supported paper tray
Tray 1 and bypass tray
Duplex supported size
None
Notes
If the paper thickness is outside the specified range, select [Thin Paper],
[Plain Paper], [Thick Paper 1], or [Thick Paper 2].
Cardstock
Item
Description
Paper thickness
100 to 160 g/m2 (27 to 43 lb.)
Supported paper tray
Tray 1 and bypass tray
Duplex supported size
None
51
2. Paper Specifications and Adding Paper
Item
Notes
Description
If the paper thickness is outside the specified range, select [Thin Paper],
[Plain Paper], [Thick Paper 1], or [Thick Paper 2].
Label Paper
Item
Description
Paper thickness
100 to 160 g/m2 (27 to 43 lb.)
Supported paper tray
Tray 1 and bypass tray
Duplex supported size
None
Notes
Avoid using adhesive label paper on which glue is exposed. Glue may stick
to the inner parts of the machine, which can cause paper feed problems,
deterioration in print quality, or premature wear of the print cartridge's
photo conductor unit.
Envelope
Item
Description
Supported paper tray
Bypass tray
Duplex supported size
None
Notes
• Avoid using self-adhesive envelopes. They may cause machine malfunctions.
• Paper can be loaded only up to the lower of the two paper limit marks of the tray.
• If printed envelopes come out badly creased, load the envelopes in the opposite direction. Also,
configure the printer driver to rotate the print object 180 degrees. For details about changing the
orientation see the printer driver Help.
• Environmental factors can degrade the print quality on both recommended and non-recommended
envelopes.
• If envelopes are severely curled after printing, flatten them by bending them back against the curl.
• After printing, envelopes sometimes have creases along their long edges and toner smear on their
unprinted sides. Print images might also be blurred. When printing large, black-solid areas, striping
can occur as a result of the envelopes overlapping.
52
Supported Paper
• To correctly specify the length of an envelope whose flap opens along its short edge, be sure to
include the open flap when measuring.
CER112
• Fan envelopes, and then align their edges before loading.
DAC573
• When fanning envelopes, make sure they are not stuck together. If they are stuck together,
separate them.
• When fanning envelopes, make sure the envelope flaps are not stuck. If they are stuck, separate
them.
• Before loading envelopes, flatten them out so that their curl does not exceed that shown as shown
below.
DAC574
• If the curl is severe, flatten out the envelopes using your fingers, as shown below.
53
2. Paper Specifications and Adding Paper
DAC575
Non-Recommended Paper Types
Do not use the following types of paper:
• Ink-jet printer paper
• Bent, folded, or creased paper
• Curled or twisted paper
• Torn paper
• Wrinkled paper
• Damp paper
• Dirty or damaged paper
• Paper that is dry enough to emit static electricity
• Paper that has already been printed onto, except a preprinted letterhead paper.
Malfunctions are especially likely when using paper printed on by other than a laser printer
(e.g.monochrome and color copiers, ink-jet printers, etc.)
• Special paper, such as thermal paper and carbon paper
• Paper weighing heavier or lighter than the limit
• Paper with windows, holes, perforations, cutouts, or embossing
• Adhesive label paper on which glue or base paper is exposed
• Paper with clips or staples
• When loading paper, take care not to touch the surface of the paper.
• Even if paper is adequate for the machine, poorly stored paper can cause paper misfeeds, print
quality degradation, or malfunctions.
54
Supported Paper
Paper Storage
• Store paper appropriately. If the paper is stored incorrectly, misfeeds, lower printing quality, or
malfunctions may result.
When storing paper:
• Do not store paper in a humid place.
• Do not store paper in direct sunlight.
• Do not stand paper on its edge.
• Store any leftover paper in a wrapping or box supplied with the paper.
Print Area
The diagram below shows the area of the paper that the machine can print on.
From the printer driver
CHZ904
1. Print area
2. Feed direction
3. Approx. 4.2 mm (0.2 inches)
4. Approx. 4.2 mm (0.2 inches)
55
2. Paper Specifications and Adding Paper
Envelope
CMC044
1. Print area
2. Feed direction
3. Approximately 4.2 mm (0.2 inches)
4. Approximately 4.2 mm (0.2 inches)
• Borderless printing is not supported.
• The print area may vary depending on the paper size, printer language and printer driver settings.
• For better envelope printing, we recommend you set the right, left, top, and bottom print margins to
at least 15 mm (0.6 inches) each.
56
3. Printing Documents
This chapter describes how to configure settings on the printer driver and print documents.
What You Can Do with the Printer Function
Duplex printing
You can print on both sides of a sheet of paper. For details, see the printer driver Help.
DSG261
Combined printing
You can combine multiple pages and print them on a single sheet of paper. For details, see the
printer driver Help.
DSG262
57
3. Printing Documents
Configuring Option Settings for the Printer
When bidirectional communication works correctly, your computer obtains information about option,
paper size and paper feed direction settings from the machine automatically. Bidirectional
communication also allows you to monitor machine status.
Conditions for Bidirectional Communication
To support bidirectional communication, the following conditions must be met:
When connected with the network
• The Standard TCP/IP port must be used.
• In addition to the above, one of the following conditions must also be met:
• The TCP/IP protocol or the IPP protocol is used. (When using the IPP protocol, the IPP
port name must include the IP address.)
When connected with USB
• The machine must be connected to the computer's USB port using the USB interface cable.
• The computer must support bidirectional communication.
• [Enable bidirectional support] must be selected, and [Enable printer pooling] must not be
selected on the [Ports] tab with the printer driver.
If Bidirectional Communication is Disabled
This section describes how to set up option and setting of paper size for each tray on your computer
manually.
• Manage Printers permission is required to change the printer properties. Log on as an
Administrators group member.
When Using Windows
The procedure in this section is an example based on Windows 10.
1. On the [Start] menu, select [Control Panel] under [Windows System].
2. Click [view devices and printers].
3. Right-click the machine's icon, and then click [Printer properties].
4. Click the [Accessories] tab.
5. Select options installed from the [Options] area, and then make the necessary settings.
58
Configuring Option Settings for the Printer
6. Click [Paper Size Settings] tab.
7. In [Input Tray:] select which trays to use, and then, in [Paper Size:] select the size of the
paper that you want to load in each tray.
Click [Update] to apply the setting for each tray.
8. Click [Apply].
9. Click [OK] to close the printer properties window.
When Using OS X
The following procedure is explained using OS X 10.11 as an example.
1. Start System Preferences.
2. Click [Printers & Scanners].
3. Select the printer you are using, and then click [Options & Supplies...].
4. Click [Options], and then configure settings as needed.
5. Click [OK].
6. Quit System Preferences.
59
3. Printing Documents
Displaying the Printing Preferences Dialog Box
To change the default settings of the printer driver, configure settings in the [Printing preferences] dialog
box.
To change the default settings of all applications, open the [Printing preferences] dialog box from the
OS. For details, see page 60 "Displaying the Printing Preferences Dialog Box from the [Start] Menu".
To change the default settings of a specific application, open the [Printing preferences] dialog box from
that application. For details, see page 60 "Displaying the Printing Preferences Dialog Box in an
Application".
Displaying the Printing Preferences Dialog Box from the [Start] Menu
This section explains how to open the [Printing preferences] dialog box from [Devices and Printers].
• When the printer driver is distributed from the print server, the setting values specified by the server
are displayed as the default for [Printing Defaults...].
• You cannot configure different print settings for each user. The settings configured in this dialog box
are used as the default.
1. On the [Start] menu, select [Control Panel] under [Windows System].
2. Click [view devices and printers].
3. Right-click the icon of the printer you want to use.
4. Click [Printing preferences].
Displaying the Printing Preferences Dialog Box in an Application
You can make printer settings for a specific application. To make printer settings for a specific
application, open the [Printing preferences] dialog box from that application.
The settings displayed in the [Printing preferences] dialog box opened from the [Devices and Printers]
window are applied as the default in the [Printing preferences] dialog box opened in an application.
When printing from an application, modify the settings as required.
The screens displayed may differ depending on the application. The following procedure explains how
to print documents from an application using WordPad in Windows 10 as an example.
Displaying the printing preferences dialog box in an application when using
Windows
1. Click [File] in the upper left corner of the window, and then click [Print].
60
Displaying the Printing Preferences Dialog Box
2. In the [Select Printer] list, select the printer you want to use.
3. Click [Preferences].
• Procedures for opening the [Printing preferences] dialog box vary depending on the application.
For details, see the printer driver Help or the manuals provided with the application.
Displaying the Printing preferences Dialog Box in an Application When Using OS X
The following procedure is explained using OS X 10.11 as an example.
1. Open the document to print.
2. Select [Print...] on the [File] menu.
3. Check that the machine name or IP address you are using is selected in the [Printer:]
popup menu.
If the machine name or IP address you are using is not selected in the [Printer:] list, click the list, and
then select the machine.
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3. Printing Documents
Basic Operation of Printing
The following procedure explains how to perform basic printing.
The procedure in this section is an example based on Windows 10. The actual procedure may vary
depending on the operating system you are using.
For details of printing options, see the printer driver Help.
1. Open the printer properties dialog box in your document's application.
For details about each setting, click [Help]. You can also click the information icons to show
configuration information.
2. Set printing options as necessary, and then click [OK].
The printer properties dialog box closes.
3. Click [Print].
• You can specify which paper tray is selected first in [Paper Tray Priority] under [Tray Paper Settings]
menu when the trays are automatically selected while you are printing. For details about [Tray
Paper Settings], see page 84 "Tray Paper Settings Menu".
62
Basic Operation of Printing
• If a paper jam occurs, printing stops after the current page has been printed out. After the jammed
paper is removed, printing restarts from the jammed page automatically. For details about how to
remove the jammed paper, see page 145 "Removing Paper Jams".
• After printing on envelopes, make sure to pull up the levers for printing on envelopes back to their
original positions. Leaving the levers lowered can cause print quality problems when printing on
paper other than envelopes. For details about the levers for printing on envelopes, see page 28
"Loading Paper".
If a Paper Mismatch Occurs
The machine reports an error if:
• The paper size does not match the print job's settings when [Size Mismatch Detection] under [Tray
Paper Settings] is enabled.
• The paper type does not match the print job's settings when [Input Tray:] is set to [Auto Tray Select].
There are two ways to resolve these errors:
Continue printing using mismatched paper
Ignore the error and print using mismatched paper.
Cancel the print job
Cancel printing.
• For details about [Size Mismatch Detection], see page 84 "Tray Paper Settings Menu".
• If [Auto Continue] under [System Settings] is enabled, the machine ignores the paper type and size
settings and prints on whatever paper is loaded. Printing stops temporarily when the error is
detected, and restarts automatically after about ten seconds using the settings made on the control
panel. For details about [Auto Continue], see page 81 "System Settings Menu".
Continuing printing using mismatched paper
If the paper is too small for the print job, the printed image will be cropped.
63
3. Printing Documents
1. Press the [OK] key.
DYG401
Canceling a Print Job
You can cancel print jobs using either the machine's control panel or your computer, depending on the
status of the job.
Canceling a print job before printing has started
Windows
1. Double-click the printer icon on the task tray of your computer.
2. Select the print job you want to cancel, click the [Document] menu, and then click
[Cancel].
3. Click [Yes].
OS X
1. Start System Preferences.
2. Click [Printers & Scanners].
3. Select the printer you are using, and then click [Open Print Queue...].
4. Select the queue you want to delete.
5. Click [×].
• If you cancel a print job that has already been processed, printing may continue for a few pages
before being canceled.
• It may take a while to cancel a large print job.
64
Basic Operation of Printing
Canceling a print job while printing
1. Press the [Job Reset] key.
DYG402
65
3. Printing Documents
Printing Confidential Documents
By the Locked Print function, you can password-protect print jobs.
This means that your job is printed only after you enter the password using the machine's control panel.
This function prevents unauthorized users from seeing sensitive documents at the machine.
• This function is only available when using the PCL printer driver, and printing from a computer
running a Windows operating system.
• The procedure in this section is an example based on Windows 10.
Storing a Locked Print file
This section explains how to store a Locked Print file in the machine using the printer driver.
You can also store a Locked Print file in the machine using RICOH Smart Device Connector. For details
about RICOH Smart Device Connector, see the manuals for RICOH Smart Device Connector.
1. Open the file you want to print on your computer.
2. On the [File] menu, click [Print...].
3. In the [Select Printer] area, select the name of this machine, and then click [Preferences].
4. Click the [Setup] tab, and then select the [Locked Print] check box.
The [Password:] and [User ID:] text boxes become available.
The [User ID:] text box contains the login user name of your computer account or the user code
used for the previous Locked Print job.
5. Type the password (containing 4 to 8 digits) and user ID (containing 1 to 9 alphanumeric
characters), and then click [OK].
The user ID will be used to identify your Locked Print file on the machine's control panel.
6. Execute a print command.
The print job is stored in the machine as a Locked Print file. You can print the file by entering the
password using the control panel.
• The Locked Print file is automatically erased from the machine's memory when it is printed out, or
when the machine's power is turned off.
• The machine can store up to 5 jobs or 5 MB of Locked Print data at a time.
• Even if the machine cannot store any more Locked Print files, the machine holds a new Locked Print
file for the period of time specified in [Locked Print] under system settings before canceling the job.
66
Printing Confidential Documents
Within this time, you can print or delete the new Locked Print file. You can also print or delete an
existing Locked Print file so that the new Locked Print file can be stored in the machine.
Printing a Locked Print File
When there is a Locked Print file stored in the printer, "Locked Print Job" and "Press User Tools key."
appears on the printer's control panel display.
Use the following procedure to unlock and print the Locked Print file.
1. Press the [Menu] key.
2. Press the [ ] or [ ] key to select the file you want to print, and then press the [OK] key.
Identify the Locked Print file by checking its time stamp and user ID.
3. Press the [ ] key to select [Print].
4. Press the [Menu] key.
5. Press the [ ], [ ], [ ], or [ ] key to select the number you want to enter, and then press
the [OK] key.
6. Repeat Steps 4 and 5 to enter all the numbers you want to enter.
7. After entering all the numbers, press the [OK] key.
The Locked Print file is printed.
Deleting a Locked Print File
When there is a Locked Print file stored in the printer, "Locked Print Job" and "Press User Tools key."
appears on the printer's control panel display.
Use the following procedure to delete a Locked Print file. You do not need to enter a password to delete
a Locked Print file.
1. Press the [Menu] key.
2. Press the [ ] or [ ] key to select the file you want to delete, and then press the [OK] key.
Identify the Locked Print file by checking its time stamp and user ID.
3. Press the [ ] key to select [Delete].
The Locked Print file is deleted.
If there are Locked Print files/logs remaining in the printer, the display returns to the list of Locked
Print files/logs. If there are none remaining, the display returns to the initial screen.
67
3. Printing Documents
Printing with Mopria
This machine supports Mopria.
For more information about Mopria, please visit: http://mopria.org/how-to-print.
68
Using Various Print Functions
Using Various Print Functions
This section briefly describes various print functions that you can configure with the printer driver to make
printouts appropriate for your purposes.
Print Quality Functions
Print quality and color tone can be adjusted to suit the print data. Some of the print quality settings you
can configure are described below.
Changing the image printing method
You can select to print with priority on print quality or print speed. When printing images, the higher
the resolution of images, the longer the time required for printing.
Changing the graphics mode
You can send graphic information to the machine as either raster or vector images. Most geometric
shapes or patterns print faster as vector images than as raster images. However, if certain graphics
do not print as they appear on the screen, try to print them as raster images.
Saving toner when printing
You can save toner by printing with lower toner consumption. While this increases the life of the
print cartridge, the output appears slightly lighter.
Changing the printable area
You can change the printable area when printing a document printed on a single page with one
machine is printed on two separate pages with another machine, or vice-versa.
Changing the method of downloading TrueType fonts to the machine
When you print documents that contain characters in TrueType fonts, garbled or distorted
characters may be printed. Changing the method of downloading TrueType fonts may help to solve
the problem.
Changing the dither pattern
A dither pattern is a pattern of dots used to simulate a color or shade of an image. If the pattern is
changed, the characteristics of the image will also change. You can select a pattern suitable for the
image to be printed.
• Some of the functions described above might not be available depending on the printer driver or
operating system. For details, see the printer driver Help.
69
3. Printing Documents
Print Output Functions
You can specify the form of print outputs according to your purposes. This section briefly describes some
of the settings that you can specify.
Printing multiple sets of a document
You can print multiple sets of the same document.
Collating the output in document batches
You can print complete sets of a multiple-page document one set at a time (P1, P2, P1, P2 ...). If this
function is not used when printing multiple sets, prints will be output in page batches (P1, P1, P2,
P2 ...). This function is useful when, for example, making presentation materials.
Changing orientation or rotating the image
You can change the orientation of an image to portrait or landscape. You can also rotate the
image by 180 degrees. Use rotation to prevent an image from being printed upside down when
using paper with a predefined top and bottom (such as letterhead paper).
Printing multiple pages per sheet
You can print multiple pages onto one sheet of paper.
When using this function, a suitable reduction ratio is selected automatically based on the paper
size and the number of pages you want to fit on each sheet.
Printing on both sides of paper (duplex printing)
You can print on both sides of paper.
Reducing or enlarging the document
You can reduce or enlarge documents by a specific ratio, from 25% to 400% in 1% increments.
You can also reduce or enlarge documents automatically to fit a specific paper size. This function is
useful, for example, when printing Web pages.
If the [Enable Large Papers] option is selected, A3/11 × 17/B4/8K documents can be scaled to
a size that the machine supports, so that it can then be printed out.
Not printing of blank pages
If a print job contains blank pages, they can be prevented from being printed.
Note that this setting has higher priority than [Blank Page Print] under printer feature settings of the
control panel.
Printing with a cover page
You can add a cover page to the print job.
You can select to leave the cover page blank, or print the first page of the document on the cover
page. If a cover page is inserted into a duplex job, you can print on its back side also.
Paper for the cover page can either be the same as or different from the remaining pages.
70
Using Various Print Functions
Printing on custom size paper
You can print using non-standard size paper by specifying the size of the paper as custom size.
To specify the custom paper size, select [Custom Paper Size] from the [Document Size:] list, and
then click the [Custom Paper Size...] button in the lower part of the dialog box to configure the
paper size.
Superimposing text on prints (watermark)
You can superimpose watermark text on prints. Various predefined watermarks are provided. You
can also create your own watermarks.
• Some of the functions described above might not be available depending on the printer driver or
operating system. For details, see the printer driver Help.
71
3. Printing Documents
72
4. Configuring the Machine Using the
Control Panel
This chapter describes how to configure the machine using the control panel.
Basic Operation
1. If you want to configure the machine's system settings, press the [Menu] key.
DYG337
2. Press the [ ] or [ ] key to select the settings you want to use.
3. To confirm setting items and values displayed, press the [OK] key.
4. To go back to the previous item, press the [Back] key.
73
4. Configuring the Machine Using the Control Panel
Menu Chart
This section lists the parameters included in each menu.
For details about configuring the machine using Web Image Monitor, see page 94 "Using Web
Image Monitor".
• Some items might not appear depending on the model type or machine's configuration.
• Some items can also be configured using Web Image Monitor.
Admin. Tools
[Energy Saver Mode], [Language], [Reset Settings], [PCL6 Mode], [Admin. Tools Lock], [IPsec]
Printer Features
[List/Test Print], [System], [PCL Menu], [PS Menu]
System Settings
[I/O Timeout], [Auto Continue], [Toner Saving], [Supplies Status], [Printer Registration], [Low
Humidity Mode], [Image Density]
Tray Paper Settings
[Paper Type: Tray 1], [Paper Type: Tray 2], [Paper Type: Bypass Tray], [Paper Size: Tray 1],
[Paper Size: Tray 2], [Paper Size: Bypass Tray], [Bypass Tray Priority], [Paper Tray Priority], [Size
Mismatch Detection]
Wi-Fi Setup Wizard
For details, see Setup Guide.
Network Settings
[Wired (Ethernet)], [Wireless (Wi-Fi)], [IPv4 Configuration], [IPv6 Configuration]
Print List/Report
[Configuration Page], [Maintenance Page]
74
Administrator Tools Menu
Administrator Tools Menu
Energy Saver Mode 1
The machine enters Energy Saver mode 1 if the machine has been idle for about 30 seconds. It
takes less time to recover from Energy Saver mode 1 than from power-off state or Energy Saver
mode 2, but power consumption is higher in Energy Saver mode 1 than in Energy Saver mode 2.
Default: [Off]
• Off
• On (30 seconds)
Energy Saver Mode 2
The machine enters Energy Saver mode 2 after the period of time specified for this setting is
passed. The machine consumes less power in Energy Saver mode 2 than in Energy Saver mode 1,
but it takes longer to recover from Energy Saver mode 2 than from Energy Saver mode 1.
• Europe
Default: [30sec]
• On (1 to 20 minutes)
• 30sec
• Off
• Countries other than European countries
Default: [30sec]
• On (1 to 240 minutes)
• 30sec
• Off
Language
Specifies the language used on the screen and in reports.
The default value for this setting is the language you have specified during the Initial Setup, which is
required after turning on the machine for the first time.
You can select the language you want to use. Available languages are as follows:
English, German, French, Italian, Spanish, Dutch, Swedish, Norwegian, Danish, Finnish,
Portuguese,
Czech, Hungarian, Polish, Japanese, Simplified Chinese, Russian, Brazilian Portuguese,
Turkish, Traditional Chinese, Arabic, Kazakh
Reset Settings
Be sure not to clear the settings by mistake.
• Reset All Settings
75
4. Configuring the Machine Using the Control Panel
Resets the machine's settings to their defaults except the following:
• Language settings
• Network settings
Press the [OK] key to execute. Press the [Back] key to exit to the previous level of the menu
tree without clearing the settings.
• Reset Network Settings
Resets the network settings to their defaults.
Press the [OK] key to execute. Press the [Back] key to exit to the previous level of the menu
tree without clearing the settings.
PCL6 Mode
Set this to [Universal] when using the Universal Driver and to [SP 330/2300/3700/3710] when
using the normal driver.
Default: [SP 330/2300/3700/3710]
• Universal
• SP 330/2300/3700/3710
Admin. Tools Lock
Specifies a four-digit password for accessing the [Network Settings], [Wi-Fi Setup Wizard], and
[Admin. Tools] menus.
Do not forget this password.
Default: [Off]
• On (0000 to 9999)
• Off
IPsec
Selects whether to enable or disable IPsec.
This function appears only when a password is specified under [Admin. Tools Lock].
Default: [Inactive]
• Inactive
• Active
76
Printer Features Menu
Printer Features Menu
List/Test Print
Prints lists showing configurations on the machine.
The lists will be printed using the tray set for [Printer] under [Paper Tray Priority] in [Tray Paper Settings]
on A4 or Letter size paper.
• Test Page
Prints a test page for checking the single-sided printing condition. The test page contains network
settings.
• PCL Font List
Prints installed PCL font list.
• PS Font List
Prints installed PostScript font list.
• Duplex Test Page
Prints a test page for checking the duplex printing condition.
System
Copies
Sets the machine to print the specified number of sets.
This setting is disabled if the number of pages to print is specified by the printer driver.
Default: "1"
• 1 – 999
Sub Paper Size
Sets the printer to print onto paper of another size if the specified paper is not loaded in any tray.
Alternative sizes are preset to A4 and Letter.
Default: [Off]
• Off
• Auto
Default PageSize
Specifies the paper size to be used when the paper size is not specified in the print job.
Default:
11]
(mainly Europe and Asia) [A4],
(mainly North America) [8 1/2 ×
77
4. Configuring the Machine Using the Control Panel
• A4, 8 1/2 × 11, B5 JIS, B6 JIS, A5 LEF, A5 SEF, A6, 8 1/2 × 14, 8 1/2 × 13, 8 1/2 × 13
2/5, 8 1/2 × 13 3/5, 16K, 8.11 × 13.3, 5 1/2 × 8 1/2, 4 1/8 × 9 1/2, 3 7/8 × 7 1/2,
DLEnv, C6 Env, C5 Env
Duplex
Sets the printer to print on both sides of paper according to the specified binding method.
Default: [Off]
• Off
• Short Edge Bind
• Long Edge Bind
Blank Page Print
Sets the printer to print blank pages.
Note that this setting has lower priority than the printer driver's blank page setting.
When cover sheet printing is enabled from the printer driver, cover sheets are inserted even if you
select [Off].
Default: [On]
• On
• Off
Print Error Report
Sets the printer to print an error page when the printer detects a printer or memory error.
Default: [Off]
• On
• Off
PCL Menu
Specifies conditions when using PCL for printing.
• Orientation
Specifies the page orientation.
Default: [Portrait]
• Portrait
• Landscape
• Form Lines
Specifies the number of lines per page between 5 and 128.
Default:
(mainly Europe and Asia) [64],
(mainly North America) [60]
• Font Number
Specifies the ID of the default font you want to use between 0 and 89.
78
Printer Features Menu
Default: "0"
• Point Size
Specifies the point size you want to use for the default font between 4.00 and 999.75 in 0.25
increments.
Default: [12.00 points]
• Font Pitch
Specifies the number of characters per inch you want to use for the default font between 0.44
and 99.99 in 0.01 increments.
This setting is effective only for fixed-space fonts.
Default: [10.00 pitch]
• Symbol Set
Specifies the character set for the default font. Available sets are as follows: PC-8, PC-8 D/N,
PC-850, PC-852, PC-858, PC8-TK, Win L1, Win L2, Win L5, Desktop, PS Text, VN Intl, VN
US,
MS Publ, Math-8, PS Math, VN Math, Pifont, Legal, ISO 4, ISO 6, ISO 11, ISO 15, ISO 17,
ISO 21, ISO 60, ISO 69, Win 3.0, MC Text, ISO L6, ISO L9, PC-775, PC-1004, Win Balt,
Roman-8,
Roman-9, ISO L1, ISO L2, ISO L5
Default: [PC-8]
• Courier Font
Specifies a courier-type font.
Default: [Regular]
• Regular
• Dark
• Ext.A4 Width
Sets the printer to extend the width of the printable area of A4 size paper, reducing side
margin width.
Default: [Off]
• Off
• On
• Append CR to LF
Sets the printer to append a CR code to each LF code to print text data clearly.
Default: [Off]
• Off
• On
79
4. Configuring the Machine Using the Control Panel
• Resolution
Specifies the print resolution in dots per inch.
Default: [600 × 600 dpi]
• 600 × 600 dpi
PS Menu
• Resolution
Specifies the print resolution in dots per inch.
Default: [600 × 600 dpi]
• 600 × 600 dpi
• 1200 × 1200 dpi
80
System Settings Menu
System Settings Menu
I/O Timeout
• USB
Specifies how many seconds the machine waits for print data, if the data is interrupted while it
is being sent from the computer via USB. If the machine does not receive any more data within
the time specified here, the machine only prints the data it has received. If printing is frequently
interrupted by data from other ports, increase the timeout period.
Default: [60 sec.]
• 15 sec.
• 60 sec.
• 300 sec.
• Network
Specifies how many seconds the machine waits for print data, if the data is interrupted while it
is being sent from the computer via network. If the machine does not receive any more data
within the time specified here, the machine only prints the data it has received. If printing is
frequently interrupted by data from other ports, increase the timeout period.
Default: [15 sec.]
• 15 sec.
• 60 sec.
• 300 sec.
• Locked Print
Specifies how many seconds the machine holds a new Locked Print file, when the machine
cannot store any more Locked Print files. Within this time, you can print or delete the new
Locked Print file. You can also print or delete an existing Locked Print file so that the new
Locked Print file can be stored in the machine.
Default: [60 seconds]
• 0 to 300 seconds, in increments of 1 second
• Fixed USB Port
Specifies whether the same printer driver can be used for multiple machines or not under USB
connection.
Default: [Off]
• Off
You must install the printer driver separately for individual machines, because the
machine other than the original will be recognized as a new device upon USB
connection.
81
4. Configuring the Machine Using the Control Panel
• On
The same printer driver you have installed in your computer can be used with any
machine other than the one originally used for installation, if the machine is of the same
model.
• Export to NFC
Specifies whether or not to synchronize the data you have configured using the control panel
and Web Image Monitor with the data stored in NFC.
You can read and write the data in NFC by using RICOH Smart Device Connector.
Default: [On]
• Off
Does not synchronize the data you have configured using the control panel and Web
Image Monitor with the data stored in NFC.
• On
Synchronizes the data you have configured using the control panel and Web Image
Monitor with the data stored in NFC.
Auto Continue
Sets the printer to ignore an error with paper size or type and continue printing. The printing stops
temporarily when an error is detected, and restarts automatically after about ten seconds using the
settings made on the control panel. However, if the size of paper specified on the control panel
and that of the paper loaded in the paper tray or the paper size specified for the print job do not
match when printing restarts, it may cause a paper jam.
Default: [Off]
• Off
• On
Toner Saving
Sets the machine to print using a reduced amount of toner.
Default: [Off]
• Off
• On
Supplies Status
Displays information about consumables. To replace the fusing unit, transfer roller, or paper feed
roller, contact your sales or service representative.
• Print Cart.
• Fusing Unit
• Transfer Roller
• Paper Feed Roller
82
System Settings Menu
Printer Registration
Adjust the registration of each tray if necessary. You can adjust the registration value between -15
and +15 (that is, -1.5 and +1.5 mm, in 0.1 mm increments).
Default: 0 for all parameters
• Horiz.: Tray 1
Select this to adjust the tray 1 registration horizontally.
• Vert.: Tray 1
Select this to adjust the tray 1 registration vertically.
• Horiz.: Tray 2
Select this to adjust the tray 2 registration horizontally.
• Vert.: Tray 2
Select this to adjust the tray 2 registration vertically.
• Horiz.: Bypass Tray
Select this to adjust the bypass tray registration horizontally.
• Vert.: Bypass Tray
Select this to adjust the bypass tray registration vertically.
• Horiz.: Duplex: Back
Select this to adjust the registration of the back of duplex printing horizontally.
• Vert.: Duplex: Back
Select this to adjust the registration of the back of duplex printing vertically.
Low Humidity Mode
If the machine is used in a room where humidity level is low, black lines of a few millimeters thick
may appear on printouts with 75-millimeter spaces in between. Selecting [On] for this setting may
prevent these lines from appearing (wait for about one day until this setting becomes effective).
Note that when this setting is enabled, the machine automatically performs self-maintenance in
every 10 minutes.
Default: [Off]
• Off
• On
Image Density
Adjusts the density of images on prints.
Default: [0]
• -3 to +3
83
4. Configuring the Machine Using the Control Panel
Tray Paper Settings Menu
Paper Type: Tray 1
Specifies the paper type for Tray 1.
Default: [Plain Paper]
• Thin Paper, Plain Paper, Thick Paper 1, Recycled Paper, Color Paper, Letterhead, Preprinted,
Prepunched, Label Paper, Bond Paper, Cardstock, Thick Paper 2, Special Paper
Paper Type: Tray 2
Specifies the paper type for Tray 2.
This setting appears only when the optional paper feed unit is installed.
Default: [Plain Paper]
• Thin Paper, Plain Paper, Thick Paper 1, Recycled Paper, Color Paper, Letterhead, Prepunched
Paper, Preprinted Paper, Special Paper
Paper Type: Bypass Tray
Specifies the paper type for the bypass tray.
Default: [Plain Paper]
• Thin Paper, Plain Paper, Thick Paper 1, Recycled Paper, Color Paper, Letterhead, Prepunched
Paper, Preprinted Paper, Label Paper, Bond Paper, Cardstock, Envelope, Thick Paper 2,
Special Paper
Paper Size: Tray 1
Specifies the paper size for Tray 1.
Default:
11]
(mainly Europe and Asia) [A4],
(mainly North America) [8 1/2 x
• A4, B5 JIS, A5 SEF, 8 1/2 × 14, 8 1/2 × 11, 8 1/2 × 13, 16K, Custom Size, 5 1/2 × 8
1/2, B6 JIS, A6, A5 LEF, 8.5 × 13.4, 8.5 × 13.6, 8.11 × 13.3
Paper Size: Tray 2
Specifies the paper size for Tray 2.
This setting appears only when the optional paper feed unit is installed.
Default:
11]
(mainly Europe and Asia) [A4],
(mainly North America) [8 1/2 ×
• A4, 8 1/2 × 11, B5 JIS, A5 SEF, 81/2 × 14, 8.5 × 13.4, 5 1/2 × 8 1/2
Paper Size: Bypass Tray
Specifies the paper size for the bypass tray.
Default:
11]
84
(mainly Europe and Asia) [A4],
(mainly North America) [8 1/2 ×
Tray Paper Settings Menu
• A4, B5 JIS, A5 SEF, 8 1/2 × 14, 8 1/2 × 11, 8 1/2 × 13, 16K, Custom Size, 4 1/8 × 9
1/2, 3 7/8 × 7 1/2, C5 Env, C6 Env, DL Env, 5 1/2 × 8 1/2, B6 JIS, A6, A5 LEF, 8.5 ×
13.4, 8.5 × 13.6, 8.11 × 13.3
Bypass Tray Priority
Specifies how print jobs using the bypass tray are handled.
Default: [Machine Setting(s)]
• Machine Setting(s)
The paper settings configured on the machine's control panel are applied to all print jobs. An
error occurs when the paper settings specified by the printer driver or the print command do
not match the machine's settings.
• Any Size/Type
Printing proceeds even if the paper size/type settings of the printer and printer driver do not
match. However, if the paper is too small for the print job, the printed image will be cropped.
• Any Custom Size/Type
The printer prints custom size print jobs according to the printer driver’s settings and prints
standard size print jobs according to the printer's settings.
For custom size print jobs, printing proceeds even if the paper size/type settings of the printer
and printer driver do not match. However, if the paper is too small for the print job, the printed
image will be cropped.
For standard size print jobs, an error will occur if the paper size/type settings of the printer
and printer driver do not match.
Paper Tray Priority
Specifies the tray that the printer uses first for printer jobs.
If multiple trays contain valid paper, the first tray the printer finds will be used for printing; when that
tray runs out of paper, the printer automatically switches to the next tray to continue printing.
[Tray 2] appears only when the optional paper feed unit is installed.
Default: [Tray 1]
• Tray 1
• Tray 2
• Bypass Tray
Size Mismatch Detection
Sets the machine to report an error if the paper size does not match the print job's settings.
Default: [Off]
• On
• Off
85
4. Configuring the Machine Using the Control Panel
Wi-Fi Setup Wizard
You can enable wireless connections by following the wizard's instructions. For details, see Setup Guide.
If [Enable Wireless (Wi-Fi)] in [Wireless (Wi-Fi)] under [Network Settings] is set to [Disable], the Wi-Fi
Setup Wizard does not appear.
86
Network Settings Menu
Network Settings Menu
Wired (Ethernet)
• MAC Address
Displays the machine's MAC address.
• Ethernet Speed
Displays the current Ethernet speed setting.
• 100Mbps Full Duplex
• 100Mbps Half Duplex
• 10Mbps Full Duplex
• 10Mbps Half Duplex
• Ethernet Unavailable
Appears when a network cable is not connected.
• Set Ethernet Speed
Specifies the speed for Ethernet communication. Select a speed that matches your network
environment.
For most networks, the default setting is the optimum setting.
Default: [Auto Select]
• Auto Select
• 100Mbps Full Duplex
• 100Mbps Half Duplex
• 10Mbps Full Duplex
• 10Mbps Half Duplex
Wireless (Wi-Fi)
• Enable Wireless (Wi-Fi)
Select whether to enable or disable Wireless LAN.
If [Disable] is set, [Wireless (Wi-Fi) Status], [MAC Address], [Current Connection], and [Setup
Wizard] are not displayed.
Default: [Disable]
• Disable
• Enable
• Wireless (Wi-Fi) Status
Displays the current connection status.
• MAC Address
87
4. Configuring the Machine Using the Control Panel
Displays the machine's MAC address.
• Current Connection
Displays detailed information about the connection, such as the SSID and the wireless signal
strength.
• Input SSID
Input the SSID of the machine.
• WPS
Connects with one touch using WPS (Wi-Fi Protected Setup). For details, see Setup Guide.
• PBC
• PIN
• Wi-Fi Direct
Input the SSID of the machine to configure Wi-Fi Direct.
• WiFi Direct PSW
Input SSID to set a password for Wi-Fi Direct.
• Wireless Type
Select 2.4 GHz or 5 GHz as the wireless LAN frequency.
Default: [2.4 GHz]
• 2.4 GHz
• 5 GHz
• Connection Mode
Select wireless (Wi-Fi) or wired (Ethernet) as the method to connect to the machine.
IPv4 Configuration
• DHCP
Sets the machine to receive its IPv4 address, subnet mask, and default gateway address
automatically from a DHCP server.
Default: [Active]
• Active
• Inactive
• IP Address
Specifies the machine's IPv4 address when DHCP is not used.
Use this menu to check the current IP address when DHCP is used.
Default: XXX.XXX.XXX.XXX
The numbers represented by "X" vary according to your network environment.
• Subnet Mask
88
Network Settings Menu
Specifies the machine's subnet mask when DHCP is not used.
Use this menu to check the current subnet mask when DHCP is used.
Default: XXX.XXX.XXX.XXX
The numbers represented by "X" vary according to your network environment.
• Gateway Address
Specifies the machine's default gateway address when DHCP is not used.
Use this menu to check the current default gateway address when DHCP is used.
Default: XXX.XXX.XXX.XXX
The numbers represented by "X" vary according to your network environment.
• IP Address Method
Displays the IP address acquisition method.
• DHCP
• Auto IP
• Manual Config.
• Default IP
• Wi-Fi Direct IP Addr
Displays the IP address of Wi-Fi Direct.
IPv6 Configuration
• IPv6
Selects whether to enable or disable IPv6.
Default: [Inactive]
• Active
• Inactive
• DHCP
Sets the printer to receive its IPv6 address from a DHCP server.
When DHCP is used, you cannot specify the IPv6 address manually.
Default: [Active]
• Inactive
• Active
• IP Address (DHCP)
Displays the IPv6 address obtained from a DHCP server.
• Manual Config. Address
• Manual Config. Address
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4. Configuring the Machine Using the Control Panel
Specifies the machine's IPv6 address when DHCP is not used. Can contain up to 39
characters.
• Prefix Length
Specifies the prefix length, using a value between 0 and 128.
• Gateway Address
Specifies the IPv6 address of the default gateway. Can contain up to 39 characters.
• Stateless Address
Displays the IPv6 stateless addresses obtained from a Router Advertisement
• Address 1
• Address 2
• Address 3
• Address 4
• Link-local Ad.
Displays the IPv6 link local address.
90
List/Test Print Menu
List/Test Print Menu
Printing the Configuration Page
1. Press the [Menu] key.
DYG337
The menu screen appears.
2. Press the [ ] or [ ] key to select [List/Test Print], and then press the [OK] key.
3. Press the [ ] or [ ] key to select [Config. Page], and then press the [OK] key.
The configuration page is printed. The [List/Test Print] screen appears on completion of printing.
Types of Lists/Reports
• The lists will be printed using the tray set for [Paper Tray Priority] in paper input settings on A4 or
Letter size paper.
Config. Page
Prints general information and the current configurations of the printer.
Maintenance Pg.
Prints the maintenance page.
91
4. Configuring the Machine Using the Control Panel
92
5. Configuring the Machine Using
Utilities
This chapter describes how to configure the machine using utilities.
Available Setting Functions Using Web Image
Monitor and Smart Organizing Monitor
Use Web Image Monitor or Smart Organizing Monitor to change the configuration of the machine from
a computer.
Available operations for Web Image Monitor and Smart Organizing Monitor are as follows:
Available operations
Web Image Monitor
Smart Organizing
Monitor
Checking the system settings
Available
Available
Configuring paper settings
Available
Available
Configuring the priority tray
Available
Available
Configuring toner saving
Available
Unavailable
Configuring interface settings
Available
Available
Checking the network settings
Available
Available
Configuring IPsec settings
Available
Available
Configuring Energy Saver Mode
Available
Available
Configuring administrator settings
Available
Unavailable
Printing lists/reports
Available
Available
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5. Configuring the Machine Using Utilities
Using Web Image Monitor
• Some items might not appear, depending on the model type you are using.
• Some items can also be configured using the control panel.
Recommended web browsers
• Internet Explorer 6 or later
• Firefox 3.0 or later
• Safari 4.0 or later
• To operate the machine via Web Image Monitor, you must first configure the machine's TCP/IP or
wireless LAN settings. For details, see page 87 "Network Settings Menu" or see page 104
"Configuring the Network Settings".
94
Displaying Top Page
Displaying Top Page
When you access the machine using Web Image Monitor, the top page appears in your browser's
window.
1. Launch the Web browser.
2. In the Web browser's address bar, enter "http://(machine’s IP address)/" to access the
machine.
If a DNS server is used and the machine’s host name has been specified, you can enter the host
name instead of the IP address.
The top page of Web Image Monitor appears.
Top page
Every Web Image Monitor page is divided into the following areas:
DYG345
1. Menu area
Clicking a menu shows its contents in the main area.
2. Tab area
Contains tabs for switching between information and settings you want to see or configure.
3. FAQs/Knowledge Base
Provides answers to frequently asked questions and other useful information about using this
machine.
An internet connection is required to view this information.
4. Help
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5. Configuring the Machine Using Utilities
If you click this icon, help index page opens.
5. Main area
Displays the contents of the item selected in the menu area.
Information in the main area is not automatically updated. Click [Refresh] at the upper-right in
the main area to update the information. Click the Web browser's [Refresh] button to refresh
the entire browser screen.
• If you use an older version of a supported Web browser or the Web browser has JavaScript and
cookies disabled, display and operation problems may occur.
• If you are using a proxy server, configure the Web browser settings as necessary. For details about
the settings, contact your network administrator.
• The previous page may not appear even if the back button of the Web browser is clicked. If this
happens, click the refresh button of the Web browser.
• The FAQs (Frequently Asked Questions)/Knowledge Base are not available in certain languages.
Changing the Interface Language
Select the desired interface language from the [Language] list.
Installing the Help Source File
Follow the procedure below to install the help.
1. Copy the [WIMHELP] folder on the CD-ROM to your computer's hard drive.
The example procedures explain how to copy the [WIMHELP] folder to the C:\tmp\WIMHELP
directory.
2. Access Web Image Monitor, and then click [Help Source File Setting] on the
[Administrator Tools] page.
3. In the text box, enter "C:\tmp\WIMHELP\".
4. Enter the administrator password if required.
5. Click [OK].
Displaying Help
To use Help for the first time, you need to install its source file from the CD-ROM provided with this
printer.
96
Displaying Top Page
• By clicking
, the Help icon in the header area, the contents of Help appear.
• By clicking
, the Help icon in the main area, Help for the setting items in the main area appears.
97
5. Configuring the Machine Using Utilities
Checking the System Information
Click [Home] to display the main page of Web Image Monitor. You can check the current system
information on this page.
This page contains three tabs: [Status], [Counter], and [Machine Information].
Status Tab
Item
Description
Model Name
Shows the name of the machine.
Location
Shows the location of the machine as registered on the [SNMP] page.
Contact
Shows the contact information of the machine as registered on the [SNMP]
page.
Host Name
Shows the host name specified in [Host Name] on the [DNS] page.
Device Status
Shows the current messages on the machine's display.
Status
Item
Description
Print Cartridge
Shows the amount of toner remaining.
Fusing Unit
Shows the remaining life of the fusing unit, as "Status OK", "Replacement
Required Soon" or "Replacement Required".
For replacing, contact your sales or service representative.
Transfer Roller
Shows the remaining life of the transfer roller, as "Status OK", "Replacement
Required Soon" or "Replacement Required".
For replacing, contact your sales or service representative.
Paper Feed Roller
Shows the remaining life of the paper feed roller, as "Status OK",
"Replacement Required Soon" or "Replacement Required".
For replacing, contact your sales or service representative.
Paper Tray
Item
Tray 1
98
Description
Shows the current state and paper size/type setting of Tray 1.
Checking the System Information
Item
Description
Tray 2
Shows the current state and paper size/type setting of Tray 2.
Bypass Tray
Shows the current state and paper size/type setting of the bypass tray.
• If a non-genuine print cartridge is installed, toner life cannot be reliably indicated.
• The information about Tray 2 appears only when it is installed.
Counter Tab
Duplex
Item
Duplex Total Page
Description
Shows the total number of sheets printed on both sides.
• A sheet printed on both sides counts as two printed pages.
Machine Information Tab
Machine Information
Item
Description
Firmware Version
Shows the version of firmware installed on the machine.
Engine FW Version
Shows the version of firmware for the machine engine.
Machine ID
Shows the identification number of the machine.
Total Memory
Shows the total memory installed on the machine.
99
5. Configuring the Machine Using Utilities
Configuring the System Settings
Click [System Settings] to display the page for configuring the system settings.
This page contains the following tabs: [Tray Paper Settings], [Supply End Option] and [Interface].
Tray Paper Settings Tab
Tray 1
Item
Paper Size
Description
Select the paper size for Tray 1 from the following:
A4, B5 JIS, A5 (148 × 210 mm), A5 (210 × 148 mm), B6 JIS, A6, 8 1/2
× 14, 8 1/2 × 11, 5 1/2 × 8 1/2, 8 1/2 × 13, 16K, 8.5 × 13.4, 8.5 ×
13.6, 8.11 × 13.3, Custom Size
Paper Type
Select the paper type for Tray 1 from the following:
Thin Paper (52 to 64g/m2), Plain Paper, Thick Paper 1 (100 to 130g/
m2), Recycled Paper, Color Paper, Letterhead, Preprinted Paper,
Prepunched Paper, Label Paper, Bond Paper, Cardstock, Thick Paper 2
(131 to 162g/m2), Special Paper
Tray 2
Item
Paper Size
Description
Select the paper size for Tray 2 from the following:
A4, 8 1/2 × 11, B5 JIS, A5 (148 × 210 mm), 8.5 × 14, 8.5 × 13.4, 5.5 ×
8.5
Paper Type
Select the paper type for Tray 2 from the following:
Thin Paper (52 to 64g/m2), Plain Paper, Thick Paper 1 (100 to 130g/
m2), Recycled Paper, Color Paper, Letterhead, Preprinted Paper,
Prepunched Paper, Special Paper
100
Configuring the System Settings
Bypass Tray
Item
Paper Size
Description
Select the paper size for the bypass tray from the following:
A4, B5 JIS, A5 (148 × 210 mm), A5 (210 × 148 mm), B6 JIS, A6, 8 1/2
× 14, 8 1/2 × 11, 5 1/2 × 8 1/2, 8 1/2 × 13, 16K, 4 1/8 × 9 1/2, 3
7/8 × 7 1/2, C5 Env, C6 Env, DL Env, 8.5 × 13.4, 8.5 × 13.6, 8.11 ×
13.3, Custom Size
Paper Type
Select the paper type for the bypass tray from the following:
Thin Paper (52 to 64g/m2), Plain Paper, Thick Paper 1 (100 to 130g/
m2), Recycled Paper, Color Paper, Letterhead, Preprinted Paper,
Prepunched Paper, Label Paper, Bond Paper, Cardstock, Envelope, Thick
Paper 2 (131 to 162g/m2), Special Paper
Priority Tray
Item
Priority Tray
Description
Select the tray that the printer uses first for printer jobs from Tray 1, Tray 2,
or bypass tray.
If automatic tray selection is specified for the print job and both Tray 1 and
Tray 2 contain paper that matches the print job, the printer starts to print
from the specified tray. If that tray runs out of paper, the printer
automatically switches to the other tray to continue printing.
101
5. Configuring the Machine Using Utilities
Bypass Tray Setting Priority
Item
Bypass Tray Setting
Priority
Description
Select how print jobs using the bypass tray are handled.
• System Settings
The paper settings configured on the machine's control panel are
applied to all print jobs. An error occurs when the paper settings
specified by the printer driver or the print command do not match the
machine's settings.
• Any Size/Type
Printing proceeds even if the paper size/type settings of the machine
and printer driver do not match, but if the paper is too small for the
print job, the printed image will be cropped.
• Any Custom Size/Type
The machine prints custom size print jobs according to the printer
driver’s settings and prints standard size print jobs according to the
machine’s settings.
For custom size print jobs, printing proceeds even if the paper size/
type settings of the machine and printer driver do not match, but if the
paper is too small for the print job, the printed image will be cropped.
For standard size print jobs, an error will occur if the paper size/type
settings of the machine and printer driver do not match.
Size mismatch detection
Item
Size mismatch
detection
Description
Select whether to set the machine to report an error if the paper size does
not match the print job's settings.
• The information about Tray 2 appears only when it is installed.
102
Configuring the System Settings
Interface Tab
Interface
Item
Fixed USB Port
Description
Specifies whether the same printer can be used for multiple machines or not
under USB connection.
If this setting is enabled, the same printer driver you have installed in your
computer can be used with any machine other than the one originally used
for installation, if the machine is of the same model.
If disabled, you must install the printer driver separately for individual
machines, because the machine other than the original will be recognized
as a new device upon USB connection.
Export to NFC
Specifies whether or not to synchronize the data you have configured using
the control panel and Web Image Monitor with the data stored in NFC.
You can read and write the data in NFC by using RICOH Smart Device
Connector.
Locked Print Timeout
(seconds)
Specifies how many seconds the machine holds a new Locked Print file,
when the machine cannot store any more Locked Print files (0 to 300
seconds). Within this time, you can print or delete the new Locked Print file.
You can also print or delete an existing Locked Print file so that the new
Locked Print file can be stored in the machine.
103
5. Configuring the Machine Using Utilities
Configuring the Network Settings
Click [Network Settings] to display the page for configuring the network settings.
This page contains the following tabs: [Network Status], [IPv6 Configuration], [Network Application],
[DNS], [Auto E-mail Notification], [SNMP], [SMTP], [POP3], and [Wireless].
• Depending on the settings you change, the machine might need to be restarted.
• Depending on the model you are using, some items might not appear.
Network Status Tab
General Status
Item
Description
Ethernet Speed
Shows the type and speed of the network connection.
IPP Printer Name
Shows the name used to identify the machine on the network.
Network Version
Shows the version of the machine's network module (a part of the machine
firmware).
Ethernet MAC Address
Shows the Ethernet MAC address of the machine.
Active Interface
Shows the active communication method.
Wi-Fi Direct IP Address
Shows the IP address of Wi-Fi Direct.
TCP/IP Status
Item
104
Description
DHCP
Select whether the machine should receive a dynamic IPv4 address
automatically using DHCP. To use DHCP, select [Active]. When enabled,
the items below cannot be configured.
IP Address
Enter the IPv4 address for the machine.
Subnet Mask
Enter the subnet mask of the network.
Gateway
Enter the IPv4 address of the network gateway.
Configuring the Network Settings
IPv6 Configuration Tab
IPv6
Item
IPv6
Description
Select whether to enable or disable IPv6. You cannot disable IPv6 using
Web Image Monitor if the machine is currently in use in an IPv6
environment. In this case, use the control panel to disable [IPv6] under
network settings.
When disabled, [DHCP], [Manual Configuration Address], [Prefix Length],
and [Gateway Address] below cannot be configured.
IPv6 Address
Item
Description
DHCP
Select whether or not the machine obtains its IPv6 address from a DHCP
server.
IP Address (DHCP)
Displays the IPv6 address obtained from the DHCP server when [DHCP] is
set to [Active].
Stateless Address
Displays up to four stateless auto addresses.
Gateway Address
Displays the machine's default gateway address.
Link-local Address
Displays the link local address of the machine. The link local address is an
address that is valid only inside the local network (local segment).
Manual Configuration
Address
Enter the machine's IPv6 address. Can contain up to 39 characters.
Prefix Length
Enter the prefix length, using a value between 0 and 128.
Gateway Address
Enter the default gateway's IPv6 address. Can contain up to 39 characters.
Network Application Tab
Network Print Setting
Item
IPP
Description
Select to enable network printing using Internet Print Protocol (via TCP port
631/80).
105
5. Configuring the Machine Using Utilities
Item
Description
FTP
Select to enable network printing using an embedded FTP server in the
machine (via TCP port 20/21).
RAW
Select to enable network raw printing.
Port No.
Enter the TCP port number to use for raw printing. The valid range is 1024
to 65535, except 5222, 5353, 6006, 28900, 29102, 49999, and
53550 (default is 9100).
LPR
Select to enable network printing using LPR/LPD (via TCP port 515).
mDNS Setting
Item
Description
mDNS
Select to enable Multicast DNS (via UDP port 5353). If disabled, the item
below cannot be configured.
Printer Name
Enter the name of the machine. Can contain up to 32 characters.
DNS Tab
DNS
Item
Description
DNS Method
Select whether to specify domain name servers manually or receive DNS
information from the network automatically. When set to [Auto-Obtain
(DHCP)], [Primary DNS Server], [Secondary DNS Server], and [Domain
Name] below become unavailable.
Primary DNS Server
Enter the IPv4 address of the primary DNS.
Secondary DNS Server
Enter the IPv4 address of the secondary DNS.
Domain Name
Enter the IPv4 domain name for the machine. Can contain up to 32
characters.
IPv6 DNS Method
Select whether to specify the domain server manually or have the machine
obtain its DNS information automatically.
When set to [Auto-Obtain (DHCP)], [Primary IPv6 DNS Server],
[Secondary IPv6 DNS Server], and [IPv6 Domain Name] below become
unavailable.
106
Configuring the Network Settings
Item
Description
Primary IPv6 DNS
Server
Enter the IPv6 address of the primary IPv6 DNS server. Can contain up to
39 characters.
Secondary IPv6 DNS
Server
Enter the IPv6 address of the secondary IPv6 DNS server. Can contain up
to 39 characters.
IPv6 Domain Name
Enter the IPv6 domain name of the machine. Can contain up to 32
characters.
DNS Resolve Priority
Select whether to give priority to IPv4 or IPv6 for DNS name resolution.
DNS Timeout (seconds)
Enter the number of seconds the machine waits before considering a DNS
request to have timed out (1 to 999 seconds).
Host Name
Enter a host name for the machine. Can contain up to 15 characters.
Auto E-mail Notification Tab
E-mail Notification 1/E-mail Notification 2
Item
Description
Display Name
Enter a sender name for notification e-mail. Can contain up to 32
characters.
E-mail Address
Enter the address of the recipient of the alert email. Can contain up to 64
characters.
Paper Misfeed
Select to send an alert e-mail to the specified address if a paper jam occurs.
Out of Paper
Select to send an alert e-mail to the specified address if paper runs out.
Replace Print Cartridge
Soon
Select to send an alert e-mail to the specified address if toner becomes low.
Call Service
Select to send an alert e-mail to the specified address if the machine
requires servicing.
Replace Print Cartridge
Select to send an alert e-mail to the specified address if toner runs out.
Cover Open
Select to send an alert e-mail to the specified address if a cover is open.
107
5. Configuring the Machine Using Utilities
SNMP Tab
SNMP
Item
SNMP
Description
Select whether to enable the machine to use SNMP services.
Trap
Item
Target Trap
Description
Select whether to enable the machine to send traps to the management host
(NMS).
When disabled, [SNMP Management Host 1] and [SNMP Management
Host 2] below become unavailable.
SNMP Management
Host 1
Enter the IP address or host name of a management host. Can contain up to
64 characters.
SNMP Management
Host 2
Enter the IP address or host name of a management host. Can contain up to
64 characters.
Community
Item
Description
Get Community
Enter the community name to use for authentication of Get requests. Can
contain up to 32 characters.
Trap Community
Enter the community name to use for authentication of Get requests. Can
contain up to 15 characters.
System
Item
108
Description
Location
Enter the location of the machine. The location entered here is displayed on
the main page. Can contain up to 64 characters.
Contact
Enter the contact information of the machine. The contact information
entered here is displayed on the main page. Can contain up to 64
characters.
Configuring the Network Settings
SMTP Tab
SMTP
Item
Description
Primary SMTP Server
Enter the IP address or host name of the SMTP/POP3 server. Can contain
up to 64 characters.
Port No.
Enter the port number for SMTP (1 to 65535).
Authentication Method
Select an authentication method from the following:
[Anonymous]: The user name and password are not necessary.
[SMTP]: The machine supports NTLM and LOGIN authentication.
[POP before SMTP]: The POP3 server is used for authentication. When
sending e-mails to an SMTP server, you can enhance the SMTP server
security level by connecting to the POP server for authentication.
User Name
Enter the user name for logging in to the SMTP server. Can contain up to 32
characters.
Password
Enter the password for logging in to the SMTP server. Can contain up to 32
characters.
Device E-mail Address
Enter the machine’s e-mail address.
This address is used as the sender's address of e-mail messages sent from
this machine, such as notification e-mails. Can contain up to 64 characters.
Server Timeout
(seconds)
Enter the number of seconds the machine waits before considering an
SMTP operation to have timed out (1 to 999).
POP3 Tab
POP3 Settings
Item
Description
POP3 Server
Enter the IP address or host name of the POP3 server for e-mail reception.
The POP3 server specified here will be used for [POP before SMTP]. Can
contain up to 64 characters.
User Account
Enter the user name for logging in to the POP3 server. Can contain up to 32
characters.
109
5. Configuring the Machine Using Utilities
Item
Description
User Password
Enter the password for logging in to the POP3 server. Can contain up to 32
characters.
Authentication
Select an authentication method from the following:
[None]: Password will not be encrypted.
[APOP Authentication]: Password will be encrypted.
[Auto]: Password will be encrypted or not encrypted according to the POP3
server’s settings.
Wireless Tab
Wireless LAN Status
Item
Description
Wireless LAN Status
Displays the status of the connection to the wireless LAN.
MAC Address
Displays the MAC address.
Communication Mode
Displays the communication mode that the machine is connecting in.
SSID
Displays the SSID of the access point that the machine is connected to.
Wireless Signal Status
Displays the strength of the wireless signal that is being received.
Wireless
Specifies whether or not to use the wireless LAN.
Wireless LAN Settings
Item
SSID
Description
Enter the SSID of the access point.
The SSID can contain up to 32 characters.
When you click [Scan List], a list of available access points is displayed.
You can select the SSID from the list.
110
Communication Mode
[Infrastructure] is selected by default. Therefore, connect the machine to a
wireless router or access point.
Authentication
Select an authentication method.
Encryption
Select an encryption method.
Configuring the Network Settings
Item
Description
WPA Passphrase
If [WPA2-PSK] or [Mixed Mode WPA/WPA2] is selected for
[Authentication], enter the WPA encryption key.
WEP Key Length
If [WEP] is selected for [Encryption], select 64 bits or 128 bits for the length
of the encryption key.
WEP Transmit Key ID
Select an ID number to identify each WEP key in case multiple WEP
connections are configured.
WEP Key Format
Select a format for entering the WEP key.
WEP Key
Enter the WEP key. The number and type of characters you can enter vary
depending on the length and format selected for the key. See the following:
• WEP key length: [64bit], Format: [Hexadecimal]
WEP key max length: 10 characters (0-9, A-F, a-f)
• WEP key length: [64bit], Format: [ASCII]
WEP key max length: 5 characters (0x20-0x7e)
• WEP key length: [128bit], Format: [Hexadecimal]
WEP key max length: 26 characters (0-9, A-F, a-f)
• WEP key length: [128bit], Format: [ASCII]
WEP key max length: 13 characters (0x20-0x7e)
• If you are configuring the connection settings manually, check the SSID, authentication method, or
encryption key of the access point or wireless router in advance.
Wi-Fi Direct Settings
Item
SSID
Description
Enter the SSID name.
The SSID can contain up to 32 characters.
Wireless (Wi-Fi) Type
Select 2.4 GHz or 5 GHz as the wireless LAN frequency.
WPA Passphrase
Enter the passphrase for Wi-Fi Direct connection. You can enter 8 to 32
characters for a passphrase.
111
5. Configuring the Machine Using Utilities
Google Cloud Tab
Google Cloud
Item
Description
Google Cloud Print
Specify whether to enable Google Cloud Print. When Google Cloud Print is
disabled, [Local Discovery] and [Timeout (seconds)] below cannot be
configured.
Registration Status
Displays the status of Google Cloud Print registration.
Registration Account
Displays the Account (e-mail address) of Google Cloud Print registration.
Local Discovery
Specify whether to enable local discovery.
Timeout (seconds)
Enter the number of seconds the machine waits before an XMPP connection
times out.
Airprint Tab
Airprint
Item
Airprint
Description
Select whether to enable or disable AirPrint.
If [Inactive] is set, you cannot set the following items.
AirPrint Use TLS
Select whether or not to connect to the machine via TLS when using AirPrint.
Printer Name
Input the machine name. The name can have up to 32 characters.
The "product name XXX" (XXX is the last three bytes of the Ethernet Mac
address) has already been entered by factory default.
Location
Input the location of the machine.
If you change the setting in this item, the setting for [Location] in the [SNMP]
tab is also changed.
112
Latitude
Input the latitude of the machine's location.
Longitude
Input the longitude of the machine's location.
Altitude
Input the altitude of the machine's location.
Configuring the Network Settings
Certificate Tab
You can use the following two types of certificates on this machine:
• Certificate created by the machine itself.
• Certificate issued by a certification authority.
Only one certificate can be installed on the machine.
If you execute [Create New Self-Signed Certificate], [Create Certificate Request], [Install Certificate], or
[Import Certificate and Private Key], the existing certificate that has already been installed on the
machine is deleted.
Follow the procedure below to set items:
1. Check the item you want to set.
2. Enter the password if required.
3. Click [Next].
Certificate
Item
Description
Create New SelfSigned Certificate
Select this item to create a new self-signed certificate.
Create Certificate
Request
Select this item to request the certification authority to issue a new
certificate. You can submit a certificate created using this setting to the
certificate authority. Note that you cannot submit a certificate to the
certification authority directly via Web Image Monitor.
Install Certificate
Select this item to install the certificate issued by the certification authority.
Import Certificate and
Private Key
Select this item to install the certificate created by the machine itself.
You can use certificates that are in the following formats:
• PEM
• PKCS12
Export Certificate
Select this item to back-up the certificate that is installed on the machine.
The certificate is exported in PKCS12 format.
View Certificate
Select this item to check details about the certificate that is installed on the
machine.
113
5. Configuring the Machine Using Utilities
Create New Self-Signed Certificate
Item
Description
Common Name
(Required)
Enter the common name of the certificate. The name can have up to 32
characters.
Organization
(Optional)
Enter the name of the organization requesting the certificate (company or
group name). The name can have up to 32 characters.
Organizational Unit
(Optional)
Enter the name of the department requesting the certificate (company or
group name). The name can have up to 32 characters.
City/Locality
(Optional)
Enter the name of the city or town where the machine is located. The name
can have up to 32 characters.
State/Province
(Optional)
Enter the name of the state of province where the machine is located. The
name can have up to 32 characters.
Country/Region
(Optional)
Enter the two-character country code for where the machine is located.
Validity Period (days)
(Required)
Enter the four-digit validity period. For example, if the validity period is a
year, enter "0365".
Create Certificate Request
Item
114
Description
Common Name
(Required)
Enter the common name of the certificate. The name can have up to 32
characters.
Organization
(Optional)
Enter the name of the organization requesting the certificate (company or
group name). The name can have up to 32 characters.
Organizational Unit
(Optional)
Enter the name of the department requesting the certificate (company or
group name). The name can have up to 32 characters.
City/Locality
(Optional)
Enter the name of the city or town where the machine is located. The name
can have up to 32 characters.
State/Province
(Optional)
Enter the name of the state of province where the machine is located. The
name can have up to 32 characters.
Country/Region
(Optional)
Enter the two-character country code for where the machine is located.
Configuring the Network Settings
Install Certificate
Item
File Name
Description
Click [Browse...], and then select the certificate to install.
Import Certificate and Private Key
Item
Description
File Name
Click [Browse...], and then select the certificate to install.
Password
Enter the password of the private key.
Export Certificate
Item
Description
Password
Enter the password of the private key. The password has at least 4, and up
to 32 characters.
Confirm Password
Enter the same password as for [Password].
115
5. Configuring the Machine Using Utilities
Configuring the IPsec Settings
Click [IPsec Settings] to display the page for configuring the IPsec settings.
This page contains the following tabs: [IPsec Global Settings] and [IPsec Policy List].
• This function is available only when an administrator password is specified.
IPsec Global Settings Tab
Item
Description
IPsec Function
Select whether to enable or disable IPsec.
Default Policy
Select whether to allow for the default IPsec policy.
Broadcast and
Multicast Bypass
Select the services that you do not want to apply IPsec from the following:
All ICMP Bypass
Select whether to apply IPsec to ICMP packets (IPv4 and IPv6) from the
following:
[DHCPv4], [DHCPv6], [SNMP], [mDNS], [NetBIOS], [UDP Port 53550]
[Active]: All ICMP packets will be bypassed without IPsec protection.
"ping" command (echo request and echo reply) is not encapsulated by
IPsec.
[Inactive]: Some ICMP message types will be bypassed without IPsec
protection.
IPsec Policy List Tab
Item
Description
No.
IPsec policy number.
Name
Displays the name of the IPsec policy.
Address Settings
Displays the IP address filter of the IPsec policy as below:
Remote address/Prefix length
Action
116
Displays the action of the IPsec policy as "Allow", "Drop", or "Require
Security".
Configuring the IPsec Settings
Item
Status
Description
Displays the status of the IPsec policy as "Active" or "Inactive".
To configure IPsec policies, select the desired IPsec policy, and then click [Change] to open the "IPsec
Policy Settings" page. The following settings can be made on the "IPsec Policy Settings" page.
IP Policy Settings
Item
Description
No.
Specify a number between 1 and 10 for the IPsec policy. The number you
specify will determine the position of the policy in the IPsec Policy List. Policy
searching is performed according to the order of the list. If the number you
specify is already assigned to another policy, the policy you are
configuring will take the number of the earlier policy, and the earlier policy
and any subsequent policies will be renumbered accordingly.
Activity
Select whether to enable or disable the policy.
Name
Enter the name of the policy. Can contain up to 16 characters.
Address Type
Select IPv4 or IPv6 as the type of IP address to be used in IPsec
communication.
Local Address
Displays the IP address of this printer.
Remote Address
Enter the IPv4 or IPv6 address of the device with which to communicate.
Can contain up to 39 characters.
Prefix Length
Enter the prefix length of the Remote Address, using a value between 1 and
128. If this setting is left blank, "32" (IPv4) or "128" (IPv6) will be
automatically selected.
Action
Specify how the IP packets are processed from the following:
• [Allow]: IP packets are both sent and received without IPsec applied to
them.
• [Drop]: IP packets are discarded.
• [Require Security]: IPsec is applied to IP packets that are both sent and
received.
If you have selected [Require Security], you must configure [IPsec Settings]
and [IKE Settings].
117
5. Configuring the Machine Using Utilities
IPsec Settings
Item
Encapsulation Type
Description
Specify the encapsulation type from the following:
• [Transport]: Select this mode to secure only the payload section of
each IP packet when communicating with IPsec compliant devices.
• [Tunnel]: Select this mode to secure every section of each IP packet.
We recommend this type for communication between security
gateways (such as VPN devices).
Security Protocol
Select the security protocol from the following:
• [AH]: Establishes secure communication that supports authentication
only.
• [ESP]: Establishes secure communication that supports both
authentication and data encryption.
• [ESP&AH]: Establishes secure communication that supports both data
encryption and authentication of packets, including packet headers.
Note that you cannot specify this protocol when [Tunnel] is selected
for [Encapsulation Type].
Authentication
Algorithm for AH
Specify the authentication algorithm to be applied when [AH] or [ESP&AH]
is selected for [Security Protocol] from the following:
[MD5], [SHA1]
Encryption Algorithm
for ESP
Specify the encryption algorithm to be applied when [ESP] or [ESP&AH] is
selected for [Security Protocol] from the following:
[None], [DES], [3DES], [AES-128], [AES-192], [AES-256]
Authentication
Algorithm for ESP
Specify the authentication algorithm to be applied when [ESP] is selected
for [Security Protocol] from the following:
[MD5], [SHA1]
Life Time
Specify the life time of the IPsec SA (Security Association) as a time period
or data volume. The SA will expire when the time period you specify
elapses or the volume of data you specify reaches the volume carried.
If you specify both a time period and a data volume, the SA will expire as
soon as either is reached, and a new SA will then be obtained by
negotiation.
To specify the life time of the SA as a time period, enter a number of
seconds.
To specify the life time of the SA as a data volume, enter a number of KBs.
118
Configuring the IPsec Settings
Item
Key Perfect Forward
Secrecy
Description
Select whether to enable or disable PFS (Perfect Forward Secrecy).
IKE Settings
Item
Description
IKE Version
Displays the IKE version.
Encryption Algorithm
Specify the encryption algorithm from the following:
[DES], [3DES], [AES-128], [AES-192], [AES-256]
Authentication
Algorithm
Specify the authentication algorithm from the following:
IKE Life Time
Specify the life time of the ISAKMP SA as a time period. Enter a number of
seconds.
IKE Diffie-Hellman
Group
Select the IKE Diffie-Hellman Group to be used in the generation of the IKE
encryption key from the following:
[MD5], [SHA1]
[DH1], [DH2]
Pre-Shared Key
Specify the PSK (Pre-Shared Key) to be used for authentication of a
communicating device. Can contain up to 32 characters.
Key Perfect Forward
Secrecy
Select whether to enable or disable PFS (Perfect Forward Secrecy).
119
5. Configuring the Machine Using Utilities
Printing Lists/Reports
Click [Print List/Report] to display the page for printing reports. Then, select an item and click [Print] to
print out information for that item.
Print List/Report
Item
Description
Configuration Page
Prints general information about the machine and its current configuration.
Test Page
Prints a test page for checking the printing condition.
PCL Font List
Prints the current configuration and installed PCL font list.
PS Font List
Prints the current configuration and installed PostScript font list.
Maintenance Page
Prints the maintenance page.
• Reports cannot be printed via Web Image Monitor if other jobs are printing. Before printing
reports, confirm that machine is not printing.
• Reports will be printed on A4 or Letter size paper. Load one of these sizes of paper into the tray
before printing reports.
120
Configuring the Administrator Settings
Configuring the Administrator Settings
Click [Administrator Tools] to display the page for configuring the administrator settings.
This page contains the following tabs: [Administrator], [Reset Settings], [Backup Setting], [Restore
Setting], [Help Source File Setting], [Energy Saver Mode], and [PCL6 Mode].
Administrator Tab
Administrator Settings
Item
New Password
Description
Enter the new administrator password. Can contain up to 16 characters.
Confirm New Password Enter the same password again, to confirm.
Reset Settings Tab
Reset Settings
Item
Description
Reset Network Settings
Select to restore settings configured under the [Network Settings] and
[Administrator Tools].
Reset Menu Settings
Select to restore settings that are not related to the network to their defaults.
Reset IPsec Settings
Select to clear the IPsec settings.
• [Reset IPsec Settings] appears only when the administrator password is specified.
Backup Setting Tab
• When sending the machine for repair, it is important that you create backup files in advance. The
machine's settings are returned to the default after repair.
121
5. Configuring the Machine Using Utilities
Backup Setting
Item
Description
Back up Network
Settings
Backs up settings configured under the [Network Settings] and
[Administrator Tools].
Back up Menu Settings
Backs up settings that are not related to the network.
Back up IPsec Settings
Backs up the IPsec settings to a file.
Follow the procedure below to create configuration backup files.
1. Select the radio button for the type of data you wish to back up.
2. Enter the administrator password if required.
3. Click [OK].
4. Click [Save] in the confirmation dialog box.
• [Back up IPsec Settings] appears only when the administrator password is specified.
Restore Setting Tab
• When the machine is returned from repair, it is important that you restore the machine's settings
from the backup files. The machine's settings are returned to the default after repair.
Restore Setting
Item
File to Restore
Description
Enter the path and name of the file to restore, or click [Browse...] to select
the file.
Follow the procedure below to restore configuration backup files.
1. Click [Browse...].
2. Navigate to the directory containing the backup file to restore.
3. Select the backup file, and click [Open].
4. Enter the administrator password if required.
5. Click [OK].
122
Configuring the Administrator Settings
• If the settings are not restored successfully, an error message appears. Try again to restore the file
completely.
Help Source File Setting Tab
Help Source File Setting
Item
Help Source File
Description
Enter the help source file path.
Energy Saver Mode Tab
Energy Saver Mode
Item
Energy Saver Mode 1
Description
Select [Active] to set the machine to enter Energy Saver mode 1 if the
machine has been idle for about 30 seconds.
It takes less time to recover from Energy Saver mode 1 than from power-off
state or Energy Saver mode 2, but power consumption is higher in Energy
Saver mode 1 than in Energy Saver mode 2.
Energy Saver Mode 2
• Europe
Select [30sec] or specify the period of time (1-20min) for the machine
to enter Energy Saver mode 2.
• Countries other than European countries
Select [30sec] or specify the period of time (1-240min) for the
machine to enter Energy Saver mode 2.
The machine consumes less power in Energy Saver mode 2 than in Energy
Saver mode 1, but it takes longer to recover from Energy Saver mode 2
than from Energy Saver mode 1.
• The printer recovers from Energy Saver mode when it receives a print job or when the [Power] key
is pressed for less than 3 seconds.
123
5. Configuring the Machine Using Utilities
PCL6 Mode
PCL6 Mode
Item
PCL6 Mode
124
Description
Set this to [Universal] when using the Universal Driver and to [SP
330/2300/3700/3710] when using the normal driver.
Using Smart Organizing Monitor
Using Smart Organizing Monitor
The state and status information of the machine can be checked using Smart Organizing Monitor.
Displaying the Smart Organizing Monitor Dialog
1. On the [Start] menu, click [SP 330_3710_Series_Software Utilities].
2. Click [Smart Organizing Monitor for SP 330 3710 Series].
3. If the machine you are using is not selected, click [Connect Printer], and then do one of the
following:
• Select the machine's model.
• Enter the IP address of the machine manually.
• Click [Search Network Printer] to search the machine via the network.
4. Click [OK].
Checking the Status Information
DYG347
1. Image area
Displays the status of this machine with an icon.
125
5. Configuring the Machine Using Utilities
2. Tab area
• Status tab
• Printer Name
• Print Cartridge
Displays the following messages to indicate remaining toner levels: Remaining Level 2 to 5,
"Almost Empty" and "Empty".
• Input Tray
You can check the following information about the input trays.
[Input Tray], [Status], [Paper Size], [Paper Type]
Displays the type of the paper loaded into each input tray.
• Maintenance
Displays the consumables statuses.
• System
Displays the system information about the printer, such as the model name, system version, and
memory size.
• Counter
Displays information about the counters.
• Network
Displays network details such as the printer's IP address and network-related information.
• Job Log tab
Displays the job log information.
• User Tools tab
Click to print lists or configuration pages, or to configure settings of the machine.
3. Message area
Displays the status of this machine with a message.
For details about error messages, see page 143 "Error and Status Messages Appear on Smart Organizing
Monitor".
4. [Connect Printer] button
Click to select a printer driver.
5. [Refresh:]
Specify the automatic update of the display.
Configuring the Machine Settings
Smart Organizing Monitor is used to modify the machine’s settings.
1. On the [Start] menu, click [SP 330_3710_Series_Software Utilities].
2. Click [Smart Organizing Monitor for SP 330 3710 Series].
126
Using Smart Organizing Monitor
3. If the machine you are using is not selected, click [Connect Printer], and then do one of the
following:
• Select the machine's model.
• Enter the IP address of the machine manually.
• Click [Search Network Printer] to search the machine via the network.
4. Click [OK].
5. On the [User Tools] tab, click [Printer Configuration].
6. Enter the access code, and then click [OK].
The default access code is “Admin”.
7. Change the settings if necessary.
8. Click [OK].
9. Click [Close].
Access Code
The configurable functions depend on the authority of the access code you enter.
• Administrator
All tabs in the [Printer Configuration] dialog box are available.
• General users
Only the [Paper Input] tab is available.
Tab Settings
This section provides a tab-by-tab overview of the machine settings that can be modified using Smart
Organizing Monitor. For more information on each setting item, see the Smart Organizing Monitor
Help.
Paper Input tab
• You can change paper size and other paper settings.
Maintenance tab
• You can adjust print starting positions.
System tab
• You can set basic functions required to use the printer. The printer can be used on factory-set
defaults, but the configuration can be changed depending on the condition of the user.
• The changed condition holds even if the printer is turned off.
• The access code can be changed on this tab.
IPv6, Network 1, Network 2 and Network 3 tabs
• You can set configurations about network connection and communication.
127
5. Configuring the Machine Using Utilities
• The following operations are possible on these tabs:
• Checking the printer name, active protocol, and other printer information
• Making interface settings, including the timeout setting and protocol settings
• Checking or making TCP/IP settings
• Checking or making SMTP, SNMP and IPsec settings
• Checking or making Alert settings
Wireless tab
• You can set configurations about wireless LAN network connection and communication.
• The following operations are possible on the tab:
• Checking the wireless LAN status
• Connecting wireless LAN manually
Printer tab
• You can set configurations about the printer.
Printing the Configuration Page
1. On the [Start] menu, click [SP 330_3710_Series_Software Utilities].
2. Click [Smart Organizing Monitor for SP 330 3710 Series].
3. If the machine you are using is not selected, click [Connect Printer], and then do one of the
following:
• Select the machine's model.
• Enter the IP address of the machine manually.
• Click [Search Network Printer] to search the machine via the network.
4. Click [OK].
5. On the [User Tools] tab, select [Configuration Page] in the [List/Test Print] list.
6. Click [Print].
128
6. Maintaining the Machine
This chapter describes how to replace supplies and how to clean the machine.
Replacing the Print Cartridge
• Store print cartridge in a cool dark place.
• Actual printable numbers vary depending on image volume and density, number of pages printed
at a time, paper type and size, and environmental conditions such as temperature and humidity.
Toner quality degrades over time. Early replacement of the print cartridge might be necessary.
Therefore, we recommend you always keep a new print cartridge ready.
• For good print quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
• The manufacturer shall not be responsible for any damage or expense that might result from the use
of parts other than genuine parts from the manufacturer with your office products.
• If you try to print while the message "Replacement Required: Print Cartridge" is being displayed,
another message "Continue printing?" may appear. If this happens, you can print a few pages by
pressing the [OK] key, although the print quality may be lower. Replace the toner as soon as
possible. If the message "Continue printing?" does not appear, replace the toner immediately.
• Do not allow paper clips, staples, or other small objects to fall inside the machine.
• Do not expose the print cartridge without its cover to direct sunlight for a long time.
• Do not touch the print cartridge's photo conductor unit.
DYG265
• Do not touch the ID chip on the side of the print cartridge as indicated in the illustration below.
129
6. Maintaining the Machine
DYG266
Messages on the screen
• Replace the print cartridge when "Replacement Required: Print Cartridge" appears on the
screen.
• Prepare a new print cartridge when "Replace Required Soon: Print Cartridge" appears on the
screen.
1. If paper is loaded in the bypass tray, remove the paper and close the bypass tray.
2. Push the side button to open the front cover, and then carefully lower it.
DSG217
3. Hold the center of the print cartridge and carefully raise it slightly and then pull it out
horizontally.
DSG218
• Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.
130
Replacing the Print Cartridge
• Place the old print cartridge on paper or similar material to avoid dirtying your workspace.
4. Take the new print cartridge out of the box, and then take it out of the plastic bag.
DYG271
5. Place the print cartridge on a flat surface, and then remove the protection sheet.
DYG272
6. Hold the print cartridge and shake it from side to side five or six times.
DYG273
Even distribution of toner within the bottle improves print quality.
131
6. Maintaining the Machine
7. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it
slightly and push it fully in. Then push down on the cartridge until it clicks into place.
DSG219
8. Carefully push up the front cover until it closes. Be careful not to trap your fingers.
After closing the front cover, wait until the print cartridge is ready to use.
9. Put the protective sheet you removed in Step 5 on the old print cartridge. Then, put the old
print cartridge into the bag, and then put it into the box.
DYG276
• Make sure to cover the old print cartridge with the protective cover for recycling and environmental
purposes.
132
•
(mainly Europe and Asia)
If you want to discard your used toner container, please contact your local sales office. If you
discard it by yourself, treat it as general plastic waste material.
•
(mainly North America)
Please see our local company website for information on the recycling of supply products, or you
can recycle items according to the requirements of your local municipalities or private recyclers.
Cautions When Cleaning
Cautions When Cleaning
Clean the machine periodically to maintain high print quality.
Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has
been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe
over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.
• To avoid deformation, discoloration, or cracking, do not use volatile chemicals, such as benzine
and thinner, or spray insecticide on the machine.
• If there is dust or grime inside the machine, wipe with a clean, dry cloth.
• You must disconnect the plug from the wall outlet at least once a year. Clean away any dust and
grime from the plug and outlet before reconnecting. Accumulated dust and grime pose a fire
hazard.
• Do not allow paper clips, staples, or other small objects to fall inside the machine.
133
6. Maintaining the Machine
Cleaning the Friction Pad and Paper Feed
Roller
If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur. In this case, clean the
friction pad and paper feed roller as follows:
• Do not use chemical cleaning fluids or organic solvents such as thinner or benzine.
1. Turn off the power.
2. Unplug the power cord from the wall outlet. Remove all the cables from the machine.
3. Pull out Tray 1 carefully with both hands.
DYG233
Place the tray on a flat surface. If there is paper in the tray, remove it.
4. Wipe the friction pads with a damp cloth.
DYG277
134
Cleaning the Friction Pad and Paper Feed Roller
5. Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry
cloth to remove the moisture.
DUE281
6. Push the metal plate down until it clicks.
DYG235
7. Reload the removed paper into the tray, and then push the tray carefully into the machine
until it clicks into place.
DYH073
8. Insert the plug of the power cord into the wall socket securely. Connect all the interface
cables that were removed.
9. Turn on the power.
135
6. Maintaining the Machine
• If jams or multi-sheet feeds occur after cleaning the friction pad, contact your sales or service
representative.
• If Tray 2 is installed, clean its friction pad and paper feed roller in the same way as you did for
Tray 1.
136
Moving and Transporting the Machine
Moving and Transporting the Machine
This section provides cautions that you must follow when moving the machine both short and long
distances.
Repack the machine in its original packing materials when moving it over a long distance.
• Be sure to disconnect all cables from the machine before transporting it.
• The machine is a precision piece of machinery. Be sure to handle it carefully when moving it.
• Make sure to move the machine horizontally. Take extra caution when carrying the machine up or
down stairs.
• If Tray 2 is installed, remove it from the machine, and move them separately.
• Do not remove the print cartridge when moving the machine.
• Be sure to hold the machine level while carrying it. To prevent toner from spilling, move the
machine carefully.
• Keep the machine away from salt-bearing air and corrosive gases. Also, do not install the machine
in places where chemical reactions are likely (laboratories, etc.), as doing so will cause the
machine to malfunction.
Ventilation
When you use this machine in a confined space without good ventilation for a long time or print
large quantities, you might detect an odd smell.
This might cause the output paper to also have an odd smell.
When you detect an odd smell, regularly ventilate in order to keep the workplace comfortable.
• Set up the machine so that it does not directly ventilate towards people.
• Ventilation should be more than 30 m3/hr/person.
New machine smell
When a machine is new, it might have a unique smell. This smell will subside in about one week.
When you detect an odd smell, sufficiently ventilate and circulate the air in the room.
1. Be sure to check the following points:
• The power switch is turned off.
• The power cord is unplugged from the wall outlet.
• All other cables are unplugged from the machine.
2. If Tray 2 is installed, remove it.
137
6. Maintaining the Machine
3. Lift the machine using the inset grips on both sides of the machine, and then move it
horizontally to the place where you want to use it.
DUD470
4. If you have removed Tray 2, reinstall it.
• To move the machine over a long distance, pack it well and empty all the paper trays. Take care
not to tip or tilt the machine during transit.
• Toner might spill inside the machine if the machine is not kept level during transit.
• For more information about moving the machine, contact your sales or service representative.
Disposal
Ask your sales or service representative for information about correct disposal of this machine.
Where to Inquire
Contact your sales or service representative for further information about the topics included in this
manual or to inquire about other topics not included in this manual.
138
7. Troubleshooting
This chapter provides solutions for error messages and other problems.
Error and Status Messages on the Control
Panel
This section explains what the messages that appear on the control panel mean and what to do when a
particular message appears.
Status messages
Message
Explanation
Recommended Action
Processing...
The machine is printing.
Wait a while.
Ready
This is the default ready
message.
The machine is ready for use.
Printing...
The machine is printing.
Wait a while.
Please wait
The machine is waiting for the
next data to print.
Wait a while.
Warming up...
The printer is warming up or
toner is being supplied.
Wait until "Ready" appears on
the display.
No action is required.
Messages
Message
Check Paper Size
#:
Job:
Check Paper Type
#:
Job:
Cover Open
Explanation
Recommended Action
The paper size setting in the tray
# (1, 2, bypass) differs from
that of actual paper size in the
tray.
Load paper of the selected size
in the tray, and then select
[FormFeed] to continue printing.
The paper type setting in the
tray # (1, 2, bypass) differs
from that of actual paper type in
the tray.
Load paper of the selected type
in the tray, and then select
[FormFeed] to continue printing.
The top or front cover is open.
Open and then close the top or
front cover.
Select [Job Reset] to cancel
printing.
Select [Job Reset] to cancel
printing.
139
7. Troubleshooting
Message
Update Firmware Unknown
Error
Explanation
Controller FW could not be
downloaded.
Recommended Action
Turn off the main power, turn it
back on, and then download
the controller FW again.
If the download fails again,
contact your sales or service
representative.
Indep.Sply.Prt.Cart.
A non-supported print cartridge
is installed.
Replace the toner to an
appropriate one. See
page 129 "Replacing the Print
Cartridge".
If the error message appears
even though the toner cartridge
is attached correctly, use a dry
cloth to wipe the part of the
toner cartridge that is in contact
with the machine.
Out of Paper: #
The indicated tray # (1, 2,
bypass) is out of paper.
Load paper into the indicated
paper tray.
See page 28 "Loading Paper".
140
Memory Overflow
This error occurs when FW
memory is not enough to save
the printing page.
Reduce the size of the data, and
then try the operation again.
Misfeed: Dup. Unit
There is a paper jam in the
duplex unit.
Remove the misfed paper.
Internal Misfeed
There is a paper jam in the
fusing unit.
Misfeed: BypassTray
There is a paper jam in the
bypass tray.
Misfeed: Tray 1
There is a paper jam in Tray 1.
Misfeed: Tray 2
There is a paper jam in Tray 2.
Misfeed: Main Tray
There is a paper jam in the
paper exit area.
See page 145 "Removing
Printing Jams".
Error and Status Messages on the Control Panel
Message
Remove Paper:
Bypass Tray
Replacement Required:
Explanation
The machine failed to proceed
Remove paper from the bypass
with the print job, because Tray tray.
1 or Tray 2 was specified as the
input tray but paper was loaded
in the bypass tray.
The printer is out of toner.
Print Cartridge
Replace Required Soon:
Recommended Action
Replace the print cartridge.
See page 129 "Replacing the
Print Cartridge".
The printer is almost out of toner. Prepare a new print cartridge.
Print Cartridge
Replacement Required:
It is time to replace the Fusing
unit.
Contact your sales or service
representative.
It is time to replace the transfer
roller.
Contact your sales or service
representative.
The print cartridge is not
installed correctly, or not
installed.
Install the print cartridge
correctly.
The error message appears
even though the print cartridge
is installed correctly.
Using a dry cloth, carefully
wipe the interface area on the
print cartridge surface.
Fusing Unit Set Error
The fusing unit is not installed or
not installed correctly.
Install the fusing unit correctly.
Service call SCXXX
There is a problem with the
printer's controller.
Turn off the main power, and
then turn it on again.
Fusing Unit
Replacement Required:
Transfer Roller
Print Cart. Set Error
If the error occurs again,
contact your sales or service
representative.
141
7. Troubleshooting
Panel Indicator
The following table explains the meaning of the various indicator patterns that the printer alerts to users
about its conditions.
Indicator patterns
142
Cause
The Alert indicator is lit.
The printer cannot be used normally. Check the
error on the control panel.
The Alert indicator is flashing in red.
Toner has nearly run out.
The Data In indicator is flashing.
The printer is receiving print data from a
computer.
The Data In indicator is lit.
There is data to be printed.
The Power indicator is lit.
The power is on.
Error and Status Messages Appear on Smart Organizing Monitor
Error and Status Messages Appear on Smart
Organizing Monitor
Message
Causes
Solutions
No Response from
I/O Device
• The power cable of the
machine is not plugged in.
• Check the printer power cord.
Check the cable,
power cord, and
main switch.
• The power of the machine
is not turned ON.
• Check the USB cable is properly
connected.
Tray Not Detected or
No Paper
• Tray 1 has run out of
paper.
• Load paper into Tray 1. See page 28
"Loading Paper".
The indicated paper
source tray is not set
properly, or no
paper loaded.
• The bypass tray has run out
of paper.
• Load paper into the bypass tray. See
page 28 "Loading Paper".
• Check the printer power switch is on.
• The USB cable is not
connected.
Check the indicated
tray.
Tray 1 Jam
Bypass Tray Jam
A paper jam has occurred in the
machine.
Remove the jammed paper. See
page 145 "Removing Paper Jams" and
page 156 "Paper Feed Problems".
The paper size specified on the
machine and the size specified
in the printer driver do not
match.
For details about specifying the paper size
setting on the machine, see page 27
"Paper Specifications and Adding Paper".
For details about changing the paper size
setting in the printer driver, see the printer
driver Help.
Duplex Jam
Inner Jam
Outer Jam
Total Jam
Paper Size Mismatch
Paper of the selected
paper size is not
loaded in the
indicated paper
source tray.
Check the indicated
tray.
143
7. Troubleshooting
Message
Causes
Solutions
The paper type specified on the
machine and the type specified
in the printer driver do not
match.
For details about changing the paper type
setting of the machine, see page 27
"Paper Specifications and Adding Paper".
For details about changing the paper type
setting in the printer driver, see the printer
driver Help.
Print Cartridge is
near empty.
The print cartridge is almost
empty.
Prepare a new print cartridge.
Shortly printing
becomes not
available. Please
keep Print Cartridge
handy.
The machine has run out of the
toner.
Replace the print cartridge. See page 129
"Replacing the Print Cartridge".
Printing has been
interrupted because
of the memory
overflow.
The data is too large or
complex to print.
Select [600 x 600 dpi] in [Resolution] to
reduce the size of data. For details, see the
printer driver Help.
No Toner or Waste
Toner full
The print cartridge has not been
installed.
Replace the print cartridge. See page 129
"Replacing the Print Cartridge".
Paper Type
Mismatch
Paper of the selected
paper type is not
loaded in the
indicated paper
source tray.
Check the indicated
tray.
No printing is
available.
Open the indicated
cover, and then
replace Print
Cartridge.
144
Removing Paper Jams
Removing Paper Jams
If a paper jam occurs, one of the following messages appears on the control panel:
Message
Internal Misfeed
Misfeed: Tray 1
Reference title
See page 145 "Removing jammed paper from
Tray 1".
Misfeed: Tray 2
Misfeed: BypassTray
See page 147 "Removing jammed paper from
the bypass tray".
Misfeed: Dup. Unit
See page 149 "Removing jammed paper from
the standard tray or duplex unit".
Remove Paper
Misfeed: Main Tray
See the section identified by the message and remove the jammed paper accordingly.
Removing Printing Jams
• Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes.
• Toner on prints made immediately after clearing a paper jam may be insufficiently fused and may
smudge. Make test prints until smudges no longer appear.
• Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine
will cause further jams and possibly damage the machine.
• Paper jam can cause pages to be lost. Check your print job for missing pages and reprint any
pages that did not print out.
Removing jammed paper from Tray 1
If "Internal Misfeed", "Misfeed: Tray 1", or "Misfeed: Tray 2" appears on the display, follow the
procedure below to remove it.
The following example explains the removing procedure for the standard paper tray (Tray 1).
The same procedure applies to remove jammed paper from Tray 2.
145
7. Troubleshooting
1. Pull tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it
carefully.
DSG223
2. Carefully slide tray 1 back in until it stops.
3. If paper is loaded in the bypass tray, remove the paper.
4. Close the bypass tray.
5. Push the side button to open the front cover, and then carefully lower it.
DSG217
6. Hold the center of the print cartridge and carefully raise it slightly and then pull it out
horizontally.
DSG218
• Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.
• Place the print cartridge on paper or similar material to avoid dirtying your workspace.
146
Removing Paper Jams
7. Lifting the guide plate, remove the jammed paper carefully.
DSG224
8. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it
slightly and push it fully in. Then push down on the cartridge until it clicks into place.
DSG219
9. Using both hands, carefully push up the front cover until it closes.
• When closing the front cover, push the upper area of the cover firmly. After closing the cover,
check that the error is cleared.
Removing jammed paper from the bypass tray
If "Misfeed: BypassTray" appears on the display, follow the procedure below to remove it.
147
7. Troubleshooting
1. If paper is jammed in the bypass tray input area, remove the jammed paper carefully.
DSG225
2. Close the bypass tray.
3. Push the side button to open the front cover, and then carefully lower it.
DSG217
4. Hold the center of the print cartridge and carefully raise it slightly and then pull it out
horizontally.
DSG218
• Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.
• Place the print cartridge on paper or similar material to avoid dirtying your workspace.
148
Removing Paper Jams
5. Lifting the guide plate, remove the jammed paper carefully.
DSG224
6. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it
slightly and push it fully in. Then push down on the cartridge until it clicks into place.
DSG219
7. Using both hands, carefully push up the front cover until it closes.
• When closing the front cover, push the upper area of the cover firmly. After closing the cover,
check that the error is cleared.
Removing jammed paper from the standard tray or duplex unit
If "Misfeed: Main Tray" or "Misfeed: Dup. Unit Remove Paper" appears on the display, follow the
procedure below to remove it.
149
7. Troubleshooting
1. Open the rear cover.
DSG226
2. Hold down the B lever.
DSG227
3. Remove the jammed paper carefully.
DSG228
150
Removing Paper Jams
4. Close the rear cover.
DSG231
5. Pull tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it
carefully.
DSG223
6. Pull tray 1 out completely with both hands.
DSG233
Place the tray on a flat surface.
7. Push the lever.
Pushing the lever lowers the duplex transport unit.
151
7. Troubleshooting
DSG234
8. If there is jammed paper, carefully remove it.
DSG235
9. With the duplex transport unit still lowered, carefully slide tray 1 back in until it stops.
DSG221
10. If paper is loaded in the bypass tray, remove the paper and close the bypass tray.
152
Removing Paper Jams
11. Push the side button to open the front cover, and then carefully lower it.
DSG217
12. Hold the center of the print cartridge and carefully raise it slightly and then pull it out
horizontally.
DSG218
• Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.
• Place the print cartridge on paper or similar material to avoid dirtying your workspace.
13. Lifting the guide plate, remove the jammed paper carefully.
DSG224
153
7. Troubleshooting
14. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it
slightly and push it fully in. Then push down on the cartridge until it clicks into place.
DSG219
15. Using both hands, carefully push up the front cover until it closes.
• When closing the covers, push the covers firmly. After closing the covers, check that the error is
cleared.
154
When You Cannot Print Test Page
When You Cannot Print Test Page
Possible cause
The power cord, a USB cable, or a
network cable is not connected
correctly.
The port connection is not
established correctly.
Solution
Make sure that the power cord, USB cable, and network
cable are connected correctly. Also confirm that they are not
damaged.
1. On the [Start] menu, click [Settings].
2. Click [Devices].
3. Click [Printers & scanners], and then click [Devices and
printers] in Related Settings.
4. Right-click the icon of the printer you want to use.
5. Click [Printing preferences].
6. Click the [Ports] tab, and then make sure that the port is
set as a USB or network printer.
155
7. Troubleshooting
Paper Feed Problems
If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of
the machine and paper.
Problem
Paper does not feed smoothly.
Solution
• Use supported types of paper. See page 45 "Supported
Paper".
• Load paper correctly, making sure that the side or end
fences of the paper tray, or the paper guides of the
bypass tray are properly adjusted. See page 28
"Loading Paper".
• If the paper is curled, straighten the paper.
• Take out the paper from tray and fan it well. Then,
reverse the top and bottom of the paper, and put it back
in the tray.
Paper jams occur frequently.
• If there are gaps between the paper and the side or end
fences of the paper tray, or the paper guides of the
bypass tray, adjust the side or end fences of the paper
tray, or the paper guides of the bypass tray to remove the
gaps.
• Avoid printing on both sides of paper when printing
images that contain large solid areas, which consume a
lot of toner.
• Use supported types of paper. See page 45 "Supported
Paper".
• Load paper only as high as the upper limit markings on
the side fence.
• Make sure that the friction pads and paper feed rollers
are clean. See page 134 "Cleaning the Friction Pad and
Paper Feed Roller".
156
Paper Feed Problems
Problem
Multiple sheets of paper are fed at
one time.
Solution
• Fan the paper well before loading. Also make sure that
the edges are even by tapping the stack on a flat surface
such as a desk.
• Make sure that the side or end fences are in the right
position.
• Use supported types of paper. See page 45 "Supported
Paper".
• Load paper only as high as the upper limit markings on
the side fence.
• Make sure that the friction pads and paper feed rollers
are clean.
• Check that paper was not added while there was still
some left in the tray. Only add paper when there is none
left in the tray.
Paper gets wrinkles.
• Paper is damp. Use paper that has been stored properly.
See page 45 "Supported Paper".
• Paper is too thin. See page 45 "Supported Paper".
• If there are gaps between the paper and the side or end
fences of the paper tray, or the paper guides of the
bypass tray, adjust the side or end fences of the paper
tray, or the paper guides of the bypass tray to remove the
gaps.
The printed paper is curled.
• Load the paper upside down in the paper tray.
• If the paper curl is severe, take prints from the output tray
more frequently.
• Paper is damp. Use paper that has been stored properly.
See page 45 "Supported Paper".
157
7. Troubleshooting
Problem
Images are not printed in the right
position
Solution
Adjust the front end fence and both side fences to match the
paper size.
See page 28 "Loading Paper".
DAC606
Images are printed diagonally to the
pages.
DAC572
158
If there are gaps between the paper and the side or end
fences of the paper tray, or the paper guides of the bypass
tray, adjust the side or end fences of the paper tray, or the
paper guides of the bypass tray to remove the gaps.
Print Quality Problems
Print Quality Problems
Checking the Condition of the Machine
If there is a problem with the quality of printing, first check the condition of the machine.
Possible Cause
Solution
There is a problem with the
machine's location.
Make sure that the machine is on a level surface. Place the
machine where it will not be subject to vibration or shock.
Unsupported types of paper is used.
Make sure that the paper being used is supported by the
machine. See page 45 "Supported Paper".
The paper type setting is incorrect.
Make sure that the paper type setting of the printer driver
matches the type of paper loaded. See page 43 "Specifying
Paper Type and Paper Size Using the Printer Driver".
A non-genuine print cartridge is
being used.
Refilled or non-genuine print cartridge reduces print quality
and can cause malfunctions. Use genuine print cartridge only.
An old print cartridge is being used.
Print cartridge should be opened before their expiration date
and used within six months of being opened.
The machine is dirty.
See page 129 "Maintaining the Machine", and clean the
machine as required.
Humidity level surrounding the
machine may be too low.
Using the machine in a room where humidity level is too low
may cause black lines of a few millimeters thick to appear on
printouts with 75-millimeter spaces in between. In this case, set
[Low Humidity Mode] to [On].
For details about how to configure the settings, see page 81
"System Settings Menu".
159
7. Troubleshooting
Checking the Printer Driver Settings
Problem
The printed image is smudged.
Solution
PCL 5e/6
On the printer driver's [Paper] tab, select [Bypass Tray] in
the "Input Tray:" list. In the "Paper Type:" list, select a
proper paper type.
PostScript 3
On the printer driver's [Paper/Quality] tab, select
[Bypass Tray] in the "Paper Source" list. In the "Media"
list, select a proper paper type.
Images smudge when rubbed.
(Toner is not fixed.)
PCL 5e/6
On the printer driver's [Paper] tab, select a proper paper
type in the "Paper Type:" list.
PostScript 3
On the printer driver's [Paper/Quality] tab, select a
proper paper type in the "Media" list.
The printed image is different from
the image on the computer's display.
Only when using PCL 5e/6
When printing graphics, the output
and the screen are different.
To print accurately, specify the printer driver setting to print
without using the graphics command. For details about
specifying the printer driver setting, see the printer driver Help.
Images are cut off, or excess is
printed.
Use the same size paper selected in the application. If you
cannot load paper of the correct size, use the reduction
function to reduce the image, and then print. For details about
the reduction function, see the printer driver Help.
Photo images are coarse.
Use the application's or printer driver's settings to specify a
higher resolution.
On the printer driver's [Print Quality] tab, select [Raster]
in the "Graphics Mode" list.
For details about the printer driver's settings, see the printer
driver Help.
A solid line is printed as a dashed
line or appears blurred.
160
Change the dithering settings on the printer driver. For details
about the dithering settings, see the printer driver Help.
Print Quality Problems
Problem
Fine lines are fuzzy, of inconsistent
thickness, or do not appear.
Solution
Change the dithering settings on the printer driver. For details
about the dithering settings, see the printer driver Help.
If the problem persists, specify the settings of the application in
which the image was created to change the thickness of the
lines.
161
7. Troubleshooting
Printer Problems
This section describes printing problems and possible solutions.
When You Cannot Print Properly
Problem
An error occurs.
Solution
If an error occurs when printing, change the computer or
printer driver settings.
• Check the printer icon name does not exceed 32
alphanumeric characters. If it does, shorten it.
• Check whether other applications are operating.
Close any other applications, as they may be interfering
with printing. If the problem is not resolved, close
unneeded processes too.
• Check that the latest printer driver is being used.
A Locked Print file is canceled.
• The machine already has 5 jobs or 5 MB of Locked Print
data. Print or delete an existing Locked Print file. For
details, see page 66 "Printing Confidential Documents".
• Even if the machine cannot store any more Locked Print
files, the machine holds the new Locked Print file for the
period of time specified in [Timeout:LockPrt] under [Host
Interface] before canceling that file. Within this time, you
can print or delete the new Locked Print file. You can also
print or delete an existing Locked Print file so that the new
Locked Print file can be stored in the machine.
• For details about [Timeout:LockPrt], see page 81 "System
Settings Menu".
A Locked Print file is canceled.
Only when using PCL 5e/6
The Locked Print file has too many pages or it is too
large.Reduce the number of pages to print, or print with a
lower setting for [Gradation:] in [Print Quality]. For
details, see the printer driver Help.
162
Printer Problems
Problem
There is a considerable delay
between the print start command
and actual printing.
Solution
• Processing time depends on data volume. High volume
data, such as graphics-heavy documents, take longer to
be processed.
• To speed up printing, reduce the printing resolution using
the printer driver. For details, see the printer driver Help.
• The machine is calibrating color. Wait for a while.
Documents are not printed properly
when using a certain application, or
image data is not printed properly.
Change the print quality settings.
Some characters are printed faintly
or not printed.
It takes too long to complete the print
job.
• Photographs and other data intensive pages take a long
time to be processed so simply wait when printing such
data.
• Changing the settings with printer driver may help to
speed up printing.
See the printer driver Help.
• The data is so large or complex that it takes a long time
to be processed.
• If the Data In indicator is flashing, the data is being
processed.
• Just wait until it printing is resumed.
• If the Data In indicator on the control panel is flashing,
the printer is warming up. Wait for a while.
• The printer is adjusting the color registration. Wait for a
while.
A printed image is different from the
image on the computer's display.
• When you use some functions, such as enlargement and
reduction, the layout of the image might be different from
that displayed in the computer display.
• Check that the page layout settings are properly
configured in the application.
• Make sure the paper size selected in the printer
properties dialog box matches the size of the paper
loaded. For details, see the printer driver Help.
163
7. Troubleshooting
Problem
Images are cut off, or excess pages
are printed.
Solution
If you are using paper whose size is smaller than the paper
size selected in the application, use the same size paper
selected in the application. If you cannot load paper of the
correct size, use the reduction function to reduce the image,
and then print.
See the printer driver Help.
When You Cannot Print Clearly
Problem
The whole printout is blurred.
Solution
• The paper being used may be damp. Use paper that has
been stored properly. See page 45 "Supported Paper".
• If you enable [Toner Saving] under [System Settings],
printing is generally less dense.
• The print cartridge is almost empty. If "Replacement
Required: Print Cartridge" appears on the screen, replace
the indicated print cartridge.
• Condensation may have occurred. If rapid change in
temperature or humidity occurs, use this machine only
after it has acclimatized.
Toner smears appear on the print
side of the page.
• The paper setting may not be correct. For example,
although you are using thick paper, the setting for thick
paper may not be specified.
Check the printer driver's paper settings.
See the printer driver Help.
• Check that the paper is not curled or bent. Envelopes can
be curled easily. Flatten out the paper before loading it.
See page 28 "Loading Paper".
164
Printer Problems
Problem
Horizontal lines appear on the
printed paper.
Solution
• Impact can cause lines to appear on printed paper and
other malfunctions.
Protect the printer from impact at all times, especially
while it is printing.
• If lines appear on prints, turn the printer off, wait a few
moments, and then turn it back on again. Then, perform
the print job again.
Photo images are coarse.
Some applications lower the resolution for making prints.
White spots appear.
The surrounding registration roller or paper tray can become
dirty with paper dust if you use paper other than standard
paper.
Wipe any paper dust off both the paper tray and registration
roller.
The backs of printed sheets are
blemished.
• When removing a jammed sheet, the inside of the printer
may have become dirty. Print several sheets until they
come out clean.
• If document size is larger than paper size, e.g. A4
document on B5 paper, the back of the next printed sheet
may become dirty.
The Data In indicator is not flashing
or lit.
If the Data In indicator is not flashing or lit, the data is not
being sent to the printer.
If the printer is connected to the computer using the interface
cable.
Check the port connection setting is correct.
Network Connection
Contact your network administrator.
Solid lines are printed as broken
lines.
Only when using PostScript 3
Change the [Dithering] setting in the printer driver's
dialog box.
See the printer driver Help.
165
7. Troubleshooting
Problem
Fine dot patterns do not print.
Solution
Only when using PostScript 3
Change the [Dithering] setting in the printer driver's
dialog box.
See the printer driver Help.
If rubbed with your finger, the print
smears.
The setting of the paper may not be correct. For example,
although thick paper is used, the setting for thick paper may
not be specified.
• Check the paper settings of this printer.
See page 28 "Loading Paper".
• Check the paper settings of the printer driver.
See the printer driver Help.
When Paper Is Not Fed or Ejected Properly
Problem
Solution
Prints fall in front of the machine
when they are output.
Raise the stop fence. See Setup Guide.
Prints do not stack properly.
The paper being used may be damp. Use paper that has been
stored properly. See page 45 "Supported Paper".
The printed paper is curled.
• Load the paper upside down in the paper tray.
• If the paper curl is severe, retrieve prints from the output
tray more frequently.
• The paper being used may be damp. Use paper that has
been stored properly.
• If you enable [Toner Saving] under [System Settings],
printing is generally less dense.
Printed envelopes come out creased. Check if the fusing unit levers are properly set. Lower the fusing
unit levers.
166
Printer Problems
Other Printing Problems
Problem
The toner has run out and printing
has stopped.
Solution
When the "Continue printing?" message appears on the
control panel, pressing the [OK] key allows you to print a few
more pages, but the print quality of those pages may be
lower.
167
7. Troubleshooting
Common Problems
This section describes how to troubleshoot common problems that may occur while operating the
machine.
Problem
The machine does not turn on.
Possible cause
The power cord is not
connected properly.
Solution
• Make sure that the power
plug is firmly inserted into
the wall outlet.
• Make sure that the wall
outlet is not defective by
connecting another
working device.
An error message is shown on
the machine's screen.
An error has occurred.
See page 139 "Error and Status
Messages on the Control
Panel".
The Alert indicator is lit or
flashing.
An error has occurred.
See page 142 "Panel
Indicator".
Pages do not print.
The machine is receiving data.
If the Data In indicator is
flashing, the machine is
receiving data. Wait for a while.
Pages are not printed.
The interface cable is not
connected correctly.
• Reconnect the cable.
• Check that the interface
cable is the correct type.
Strange noise is heard.
The supplies are not properly
installed.
Confirm that the supplies are
properly installed.
The network setting may not
have been configured properly
or the 3G dongle may not be
connected properly.
Using Web Image Monitor,
check the setting and check
whether printing can be
performed.
If the problem persists, contact
your service representative.
• If any of these problems persist, turn off the power, pull out the power cord, and contact your sales
or service representative.
168
8. Configuring Network Settings Using
OS X
This chapter describes how to connect the machine to the network and specify the network settings using
OS X.
Configurations differ according to the communication environment of your system.
Connecting the Machine to a Wired Network
The following procedure is explained using OS X 10.11 as an example.
Using a USB Cable
1. Turn on your computer.
2. Insert the provided CD-ROM into the CD-ROM drive of the computer.
If your computer does not have a CD-ROM drive, download a setup file from our website.
3. Double-click the CD-ROM drive icon.
4. Double-click the [macOS] folder.
5. Double-click the folder of driver you want to install.
6. Follow the instructions in the setup wizard.
7. Click [Close] in the [Summary] dialog box.
8. Start System Preferences.
9. Click [Printers & Scanners].
Check that the machine automatically recognized by plug-and-play appears in the printers list.
10. Click the [+] button.
If [Add Printer or Scanner...] appears, click it.
11. Click [Default].
12. Select the printer that has "USB" indicated in the [Kind] column.
13. Select the printer you are using from the [Use:] pop-up menu.
14. Click [Add].
15. Click [Duplexer] on the [Setting up] screen, and then click [OK].
16. Quit System Preferences.
Setup is completed.
169
8. Configuring Network Settings Using OS X
Using an Ethernet Cable
1. Turn on your computer.
2. Insert the provided CD-ROM into the CD-ROM drive of the computer.
If your computer does not have a CD-ROM drive, download a setup file from our website.
3. Double-click the CD-ROM drive icon.
4. Double-click the [macOS] folder.
5. Double-click the folder of driver you want to install.
6. Follow the instructions in the setup wizard.
7. Click [Close] in the [Summary] dialog box.
8. Start System Preferences.
9. Click [Printers & Scanners].
10. Click the [+] button.
If [Add Printer or Scanner...] appears, click it.
11. Click [Default].
12. Select the printer that has "Bonjour" indicated in the [Kind] column.
If the printer name is not displayed, select the icon that corresponds to your network environment
(TCP/IP, etc.).
13. Select the printer you are using from the [Use:] pop-up menu.
14. Click [Add].
15. Click [Duplexer] on the [Setting up] screen, and then click [OK].
16. Quit System Preferences.
17. Press the [Menu] key.
18. Press the [ ] or [ ] key to select [Network Settings], and then press the [OK] key.
19. Press the [ ] or [ ] key to select [DHCP], and then press the [OK] key.
20. Press the [ ] or [ ] key to select [Active] to automatically obtain the IP address or
[Inactive] to specify the IP address manually.
If you have selected [Active], proceed to Step 26.
21. Press the [ ] or [ ] key to select [IP Address], and then press the [OK] key.
22. Enter the machine's IPv4 address, and then press the [OK] key.
23. Press the [ ] or [ ] key to select [Subnet Mask], and then press the [OK] key.
24. Enter the subnet mask, and then press the [OK] key.
25. Press the [ ] or [ ] key to select [Gateway Address], and then press the [OK] key.
26. Enter the gateway address, and then press the [OK] key.
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Connecting the Machine to a Wired Network
27. Turn off the machine, and then turn it back on.
Setup is completed.
171
8. Configuring Network Settings Using OS X
Connecting the Machine to a Wireless Network
There are four methods for connecting the machine to a wireless network:
• Using the Wi-Fi Setup Wizard
See page 173 "Using the Wi-Fi Setup Wizard".
• Using the WPS button
See page 174 "Using the WPS Button".
• Using a PIN code
See page 175 "Using a PIN Code".
Installing the Printer Driver
The following procedure is explained using OS X 10.11 as an example.
1. Turn on your computer.
2. Insert the provided CD-ROM into the CD-ROM drive of the computer.
If your computer does not have a CD-ROM drive, download a setup file from our website.
3. Double-click the CD-ROM drive icon.
4. Double-click the [macOS] folder.
5. Double-click the folder of driver you want to install.
6. Follow the instructions in the setup wizard.
7. Click [Close] in the [Summary] dialog box.
Installing Smart Organizing Monitor
The following procedure is explained using OS X 10.11 as an example.
1. Turn on your computer.
2. Insert the provided CD-ROM into the CD-ROM drive of the computer.
If your computer does not have a CD-ROM drive, download a setup file from our website.
3. Double-click the CD-ROM drive icon.
4. Double-click the [Mac OS X] folder.
5. Double-click the [Utility] folder.
6. Double-click the package file icon.
7. Follow the instructions in the setup wizard.
172
Connecting the Machine to a Wireless Network
8. If the [Printer Driver Selection] dialog box appears, do one of the following:
• Select the machine's model.
• Enter the IP address of the machine manually.
• Click [Search Network Printer] to search the machine via the network.
9. Click [OK].
10. Click [Close] in the [Summary] dialog box.
Using the Wi-Fi Setup Wizard
A router (access point) is needed to set up a connection.
Checking the SSID and encryption key
The SSID and Encryption key for the router (access point) may be printed on a label affixed to the
router (access point). For details about the SSID and Encryption key, refer to the router (access
point) manual.
Configuring settings using the control panel
Before doing the following procedure, install the printer driver according to the procedure on
page 172 "Installing the Printer Driver".
Make sure the Ethernet cable is not connected to the machine
1. Check that the router (access point) is working correctly.
2. Press the [Menu] key.
3. Press the [ ] or [ ] key to select [Network Settings], and then press the [OK] key.
4. Press the [ ] or [ ] key to select [Wireless (Wi-Fi)], and then press the [OK] key.
5. Press the [ ] or [ ] key to select [Enable Wireless (Wi-Fi)], and then press the [OK] key.
6. Press the [ ] or [ ] key to select [Enable], and then press the [OK] key.
7. Press the [Menu] key to return to the Initial screen.
8. Turn off the machine, and then turn it back on.
9. Press the [Menu] key.
10. Press the [ ] or [ ] key to select [Wi-Fi Setup Wizard], and then press the [OK] key.
11. Press the [ ] or [ ] key to select SSID of the router (access point) from the searched SSID
list, and then press the [OK] key.
12. Enter the encryption key using the [ ] or [ ] key, and then press the [OK] key.
As the passphrase, you can enter either 8 to 63 ASCII characters (0x20-0x7e) or 64 hexadecimal
digits (0-9, A-F, a-f).
To go to the next characters, press the [OK] key.
173
8. Configuring Network Settings Using OS X
13. Press the [OK] key.
After connecting to the network, the menu screen is displayed.
14. Press the [ ] or [ ] key to select [Wi-Fi Status], and then press the [OK] key.
When "Connected" is displayed, the connection has been established.
• When "Connecting" is displayed, the connection is being established.
• When "Disconnected" is displayed, the connection has not been established. Start again from
the beginning.
Using the WPS Button
A router (access point) is needed to set up a connection.
Before doing the following procedure, install the printer driver according to the procedure on page 172
"Installing the Printer Driver".
Make sure the Ethernet cable is not connected to the machine.
1. Check that the router (access point) is working correctly.
2. Press the [Menu] key.
3. Press the [ ] or [ ] key to select [Network Settings], and then press the [OK] key.
4. Press the [ ] or [ ] key to select [Wireless (Wi-Fi)], and then press the [OK] key.
5. Press the [ ] or [ ] key to select [Enable Wireless (Wi-Fi)], and then press the [OK] key.
6. Press the [ ] or [ ] key to select [Enable], and then press the [OK] key.
7. Press the [Menu] key to return to the Initial screen.
8. Turn off the machine, and then turn it back on.
9. Press the [Menu] key.
10. Press the [ ] or [ ] key to select [Network Settings], and then press the [OK] key.
11. Press the [ ] or [ ] key to select [Wireless (Wi-Fi)], and then press the [OK] key.
12. Press the [ ] or [ ] key to select [WPS], and then press the [OK] key.
13. Press the [ ] or [ ] key to select [PBC], and then press the [OK] key.
""PBC Executing..."" appears, and the machine starts to connect in PBC method.
14. Press the WPS button on the router (access point) within two minutes.
For details about how to use the WPS button, refer to the manuals for the router (access point).
15. Check the result.
• Connection has succeeded:
Press the [Menu] key.
• Connection has failed:
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Connecting the Machine to a Wireless Network
Press the [Back] key to return to the screen displayed in Step 15.
Check the configuration for the router (access point), then try the connection again.
Using a PIN Code
A router (access point) is needed to set up a connection. To establish a connection using the PIN code,
use a computer that is connected to the router (access point).
Before doing the following procedure, install the printer driver according to the procedure on page 172
"Installing the Printer Driver".
Make sure the Ethernet cable is not connected to the machine.
1. Check that the router (access point) is working correctly.
2. Open the PIN code configuration window (web page) for the router (access point) on
your computer.
3. Press the [Menu] key.
4. Press the [ ] or [ ] key to select [Network Settings], and then press the [OK] key.
5. Press the [ ] or [ ] key to select [Wireless (Wi-Fi)], and then press the [OK] key.
1. Press the [ ] or [ ] key to select [Enable Wireless (Wi-Fi)], and then press the [OK] key.
2. Press the [ ] or [ ] key to select [Enable], and then press the [OK] key.
3. Press the [Menu] key to return to the Initial screen.
4. Turn off the machine, and then turn it back on.
5. Press the [Menu] key.
6. Press the [ ] or [ ] key to select [Network Settings], and then press the [OK] key.
7. Press the [ ] or [ ] key to select [Wireless (Wi-Fi).], and then press the [OK] key.
8. Press the [ ] or [ ] key to select [WPS], and then press the [OK] key.
9. Press the [ ] or [ ] key to select [PIN], and then press the [OK] key.
10. Check the PIN code.
11. Enter the machine’s PIN code (8 digits) on the router (access point)’s web page.(The web
page accessed in Step 2
12. Execute WPS (PIN system) from the router (access point)’s web page.
13. Check the result.
• Connection has succeeded:
Press the [Exit] key
Configuring the Wi-Fi settings is complete.
• Connection has failed:
175
8. Configuring Network Settings Using OS X
Press the [Exit] key to return to the screen displayed in Step 16. Check the configuration for
the router (access point), then try the connection again.
176
9. Appendix
This chapter describes the machine specifications and consumables.
Transmission Using IPsec
For securer communications, this machine supports the IPsec protocol. When applied, IPsec encrypts
data packets at the network layer using shared key encryption. The machine uses encryption key
exchange to create a shared key for both sender and receiver. To achieve even higher security, you can
also renew the shared key on a validity period basis.
• IPsec is not applied to data obtained through DHCP or DNS.
• IPsec compatible operating systems are Windows 7 or later, Windows Server 2008 or later, OS X
10.9 or later, Red Hat Enterprise Linux 6 or later. However, some setting items are not supported
depending on the operating system. Make sure the IPsec settings you specify are consistent with the
operating system's IPsec settings.
• If you cannot access Web Image Monitor due to IPsec configuration problems, disable IPsec under
[Admin. Tools] on the control panel, and then access Web Image Monitor.
• For details about specifying the IPsec settings using Web Image Monitor, see page 94 "Using Web
Image Monitor".
Encryption and Authentication by IPsec
IPsec consists of two main functions: the encryption function, which ensures the confidentiality of data,
and the authentication function, which verifies the sender of the data and the data's integrity. This
machine's IPsec function supports two security protocols: the ESP protocol, which enables both of the
IPsec functions at the same time, and the AH protocol, which enables only the authentication function.
ESP Protocol
The ESP protocol provides secure transmission through both encryption and authentication. This
protocol does not provide header authentication.
• For successful encryption, both the sender and receiver must specify the same encryption
algorithm and encryption key. The encryption algorithm and encryption key are specified
automatically.
• For successful authentication, the sender and receiver must specify the same authentication
algorithm and authentication key. The authentication algorithm and authentication key are
specified automatically.
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9. Appendix
AH Protocol
The AH protocol provides secure transmission through authentication of packets only, including
headers.
• For successful authentication, the sender and receiver must specify the same authentication
algorithm and authentication key. The authentication algorithm and authentication key are
specified automatically.
AH Protocol + ESP Protocol
When combined, the ESP and AH protocols provide secure transmission through both encryption
and authentication. These protocols provide header authentication.
• For successful encryption, both the sender and receiver must specify the same encryption
algorithm and encryption key. The encryption algorithm and encryption key are specified
automatically.
• For successful authentication, the sender and receiver must specify the same authentication
algorithm and authentication key. The authentication algorithm and authentication key are
specified automatically.
• Some operating systems use the term "Compliance" in place of "Authentication".
Security Association
This machine uses encryption key exchange as the key setting method. With this method, agreements
such as the IPsec algorithm and key must be specified for both sender and receiver. Such agreements
form what is known as an SA (Security Association). IPsec communication is possible only if the
receiver's and sender's SA settings are identical.
The SA settings are auto configured on both parties' machines. However, before the IPsec SA can be
established, the ISAKMP SA (Phase 1) settings must be auto configured. When this is done, the IPsec SA
(Phase 2) settings, which allow actual IPsec transmission, will be auto configured.
Also, for further security, the SA can be periodically auto updated by applying a validity period (time
limit) for its settings. This machine only supports IKEv1 for encryption key exchange.
Multiple settings can be configured in the SA.
Settings 1-10
You can configure ten separate sets of SA details (such as different shared keys and IPsec
algorithms).
IPsec policies are searched through one by one, starting at [No.1].
178
Transmission Using IPsec
Encryption Key Exchange Settings Configuration Flow
This section explains the procedure for specifying encryption key exchange settings.
Machine
PC
1. Set the IPsec settings on Web Image Monitor.
1. Set the same IPsec settings as the machine on
PC.
2. Enable IPsec settings.
2. Enable IPsec settings.
3. Confirm IPsec transmission.
• After configuring IPsec, you can use "ping" command to check if the connection is established
correctly. Because the response is slow during initial key exchange, it may take some time to
confirm that transmission has been established.
• If you cannot access Web Image Monitor due to IPsec configuration problems, disable IPsec under
[Admin. Tools] on the control panel, and then access Web Image Monitor.
Specifying Encryption Key Exchange Settings
• This function is available only when an administrator password is specified.
1. Start the web browser and access the machine by entering its IP address.
2. Click [IPsec Settings].
3. Click the [IPsec Policy List] tab.
4. Select the number of the setting you want to modify in the list, and then click [Change].
5. Modify the IPsec related settings as necessary.
6. Enter the administrator password, and then click [Apply].
7. Click the [IPsec Global Settings] tab, and then select [Active] in [IPsec Function].
8. If necessary, specify [Default Policy], [Broadcast and Multicast Bypass], and [All ICMP
Bypass] also.
9. Enter the administrator password, and then click [Apply].
• An administrator password can be specified in the [Administrator] tab.
179
9. Appendix
Specifying IPsec Settings on the Computer
Specify exactly the same settings for IPsec SA settings on your computer as are specified for the IPsec
Settings on the machine. Setting methods differ according to the computer's operating system. The
following procedure is based on Windows 10 in an IPv4 environment as an example.
1. On the [Start] menu, click [Control Panel], [System and Security], and then click
[Administrative Tools].
2. Double-click [Local Security Policy], and then click [IP Security Policies on Local
Computer].
3. In the "Action" menu, click [Create IP Security Policy...].
The IP Security Policy Wizard appears.
4. Click [Next].
5. Enter a security policy name in "Name", and then click [Next].
6. Clear the "Activate the default response rule" check box, and then click [Next].
7. Select "Edit properties", and then click [Finish].
8. In the "General" tab, click [Settings...].
9. In "Authenticate and generate a new key after every", enter the same validity period (in
minutes) that is specified on the machine in [IKE Life Time], and then click [Methods...].
10. Confirm that the Encryption Algorithm ("Encryption"), Hash Algorithm ("Integrity"), and
IKE Diffie-Hellman Group ("Diffie-Hellman Group") settings in "Security method
preference order" all match those specified on the machine in [IKE Settings].
If the settings are not displayed, click [Add...].
11. Click [OK] twice.
12. Click [Add...] in the "Rules" tab.
The Security Rule Wizard appears.
13. Click [Next].
14. Select "This rule does not specify a tunnel", and then click [Next].
15. Select the type of network for IPsec, and then click [Next].
16. Click [Add...] in the IP Filter List.
17. In [Name], enter an IP Filter name, and then click [Add...].
The IP Filter Wizard appears.
18. Click [Next].
19. In [Description:], enter a name or a detailed explanation of the IP filter, and then click
[Next].
You may click [Next] and proceed to the next step without entering any information in this field.
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Transmission Using IPsec
20. Select "My IP Address" in "Source address", and then click [Next].
21. Select "A specific IP Address or Subnet" in "Destination address", enter the machine's IP
address, and then click [Next].
22. For the IPsec protocol type, select "Any", and then click [Next].
23. Click [Finish], and then click [OK].
24. Select the IP filter that you have just created, and then click [Next].
25. Click [Add...] in the Filter Action.
The Filter Action Wizard appears.
26. Click [Next].
27. In [Name], enter a Filter Action name, and then click [Next].
28. Select "Negotiate security", and then click [Next].
29. Select "Allow unsecured communication if a secure connection cannot be established.",
and then click [Next].
30. Select "Custom" and click [Settings].
31. In "Integrity algorithm", select the authentication algorithm that was specified on the
machine in "Encryption Key Auto Exchange Settings Phase 2".
32. In "Encryption algorithm", select the encryption algorithm that specified on the machine in
"Encryption Key Auto Exchange Settings Phase 2".
33. In "Session key settings", select "Generate a new key every", and enter the validity
period (in seconds) that was specified on the machine in "Encryption Key Auto Exchange
Settings Phase 2".
34. Click [OK].
35. Click [Next].
36. Click [Finish].
37. Select the filter action that you have just created, and then click [Next].
38. Select one of options for an authentication method, and then click [Next].
39. Click [Finish], and then click [OK].
The new IP security policy (IPsec settings) is specified.
40. Select the security policy that you have just created, right click on it, and then click
[Assign].
IPsec settings on the computer are enabled.
• To disable the computer's IPsec settings, select the security policy, right click, and then click [Unassign].
181
9. Appendix
Enabling and Disabling IPsec Using the Control Panel
1. Press the [Menu] key.
2. Press the [ ] or [ ] key to select [Admin. Tools], and then press the [OK] key.
3. Press the [ ] or [ ] key to select [IPSec], and then press the [OK] key.
4. Press the [ ] or [ ] key to select [Active] or [Inactive] and then press the [OK] key.
5. Press the [Menu] key to return to the initial screen.
182
Notes About the Toner
Notes About the Toner
• Proper operation cannot be guaranteed if any third-party toner is used.
• Depending on printing conditions, there are cases where the printer cannot print the number of
sheets indicated in the specifications.
• Replace the print cartridge if the printed image suddenly becomes pale or blurred.
• When operating the machine for the first time, use the print cartridge supplied with this machine. If
this cartridge is not initially used, the following problems may occur:
• "Replace Required Soon:" will be displayed before the toner runs out.
• "Replacement Required:" will be displayed when the toner runs out, but instead the printed
image suddenly becomes pale or blurred.
• The lifetime of the photo conductor, which is built into the print cartridge, is taken into account in
displaying "Replace Required Soon:". If the photo conductor stops working before the toner runs
out, "Replace Required Soon:" may be displayed.
183
9. Appendix
Specifications of the Machine
This section lists the machine's specifications.
• We have obtained each author's permission for the use of applications including open-source
software applications. For details about the copyright information for these software applications,
see "OSS.pdf" on the CD-ROM supplied with the machine.
General Function Specifications
Item
Description
Configuration
Desktop
Print process
Laser electrostatic transfer
Maximum paper size for printing
Legal (81/2 × 14 inches)
Warm-up time (23 °C, 71.6 °F)
xx seconds or less
Paper sizes
For details, see page 45 "Supported Paper".
Paper type
For details, see page 45 "Supported Paper".
Paper output capacity (80 g/m2, 20
lb)
125 sheets
Paper input capacity (80 g/m2, 20
lb)
• Tray 1
250 sheets
• Bypass tray
50 sheets
Memory
xxMB
Power requirements
xxx-xxx V, xx A, xx Hz
xxx-xxx V, xx A, xx Hz
184
Specifications of the Machine
Item
Power consumption
The power level when the main switch
is turned off and the power cord is
plugged into an outlet: 1 W or less
Description
• Maximum
xxxx W or less
• Ready
xx W
• During printing
xx W
Power consumption
The power level when the main switch
is turned off and the power cord is
plugged into an outlet: 1 W or less
• Maximum
xxxx W or less
• Ready
xx W
• During printing
xx W
Noise emission
• Sound power level
Stand-by: xx dB (A)
During printing: xx dB (A)
• Sound pressure level
Stand-by: xx dB (A)
During printing: xx dB (A)
Machine dimensions (Width × Depth ×
Height)
370 × 392 ×262 mm (14.6 × 15.4 × 10.3 inches)
Weight (machine body with
consumables)
13 kg (28.7 lb.) or less
• Sound power level and sound pressure level are actual values measured in accordance with ISO
7779.
• Sound pressure level is measured from the position of the bystander.
185
9. Appendix
Printer Function Specifications
Item
Printing speed
Description
32 pages per minute (A4/600dpi), 14 pages per minute
(A4/1200dpi)
34 pages per minute (Letter/600dpi), 15 pages per minute
(Letter/1200dpi)
Resolution
600 × 600 dpi (maximum: 1200 × 1200 dpi)
First print speed
xx seconds or less
Interface
• Ethernet (10BASE-T, 100BASE-TX)
• USB 2.0
• USB2.0 Host
Printer language
PCL6, PCL5e, PostScript3
Fonts (PCL6, PCL5c, PostScript3)
80 fonts
Paper Feed Unit PB1130
Paper capacity
500 sheets
Paper size
For details, see page 45 "Supported Paper".
Dimensions (Width × Depth × Height)
370 × 392 × 89 mm (14.6 × 15.4 × 3.5 inches)
Paper weight
For details, see page 45 "Supported Paper".
Weight
Less than 3 kg (6.6 lb.)
186
Consumables
Consumables
• Our products are engineered to meet high standards of quality and functionality, and we
recommend that you use only the expendable supplies available at an authorized dealer.
Print Cartridge
Print cartridge
Black
Average printable number of pages per cartridge *1
xxxx pages
*1 The printable number of pages is based on pages that are compliant with ISO/IEC 19798 and the image
density set as the factory default. ISO/IEC 19798 is an international standard on measurement of printable
pages, set by the International Organization for Standardization.
• For information about consumables, see our website.
• If print cartridges are not changed when necessary, printing will become impossible. For easy
replacement, we recommend you purchase and store extra print cartridges.
• The actual number of printable pages varies depending on the image volume and density, number
of pages printed at a time, paper type and paper size used, and environmental conditions such as
temperature and humidity.
• Print cartridges may need to be changed sooner than indicated above due to deterioration over
the period of use.
• Print cartridges (consumables) are not covered by warranty. However, if there is a problem,
contact the store where they were purchased.
• When you first use this machine, use the print cartridges packaged with the machine.
• The supplied print cartridges are good for approximately 1,000 pages.
• This machine routinely performs cleaning and uses toner during this operation to maintain quality.
• To prevent a cleaning malfunction, you may need to replace a print cartridge even if it is not empty.
187
9. Appendix
Information for This Machine
User Information on Electrical & Electronic Equipment
Europe and Asia)
(mainly
Users in the countries where this symbol shown in this section has been specified in
national law on collection and treatment of E-waste
Our Products contain high quality components and are designed to facilitate recycling.
Our products or product packaging are marked with the symbol below.
The symbol indicates that the product must not be treated as municipal waste. It must be disposed of
separately via the appropriate return and collection systems available. By following these instructions
you ensure that this product is treated correctly and help to reduce potential impacts on the environment
and human health, which could otherwise result from inappropriate handling. Recycling of products
helps to conserve natural resources and protect the environment.
For more detailed information on collection and recycling systems for this product, please contact the
shop where you purchased it, your local dealer or sales/service representatives.
All Other Users
If you wish to discard this product, please contact your local authorities, the shop where you bought this
product, your local dealer or sales/service representatives.
For Users in India
This product including components, consumables, parts and spares complies with the "India E-waste
Rule" and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or
polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for
cadmium, except for the exemptions set in the Rule.
188
Information for This Machine
For Turkey only
Note for the Battery and/or Accumulator Symbol (For EU countries only)
In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II,
the above symbol is printed on batteries and accumulators.
This symbol means that in the European Union, used batteries and accumulators should be disposed of
separately from your household waste.
In the EU, there are separate collection systems for not only used electrical and electronic products but
also batteries and accumulators.
Please dispose of them correctly at your local community waste collection/recycling centre.
Environmental Advice for Users
(mainly Europe)
Users in the EU, Switzerland and Norway
Consumables yield
Please refer to either the User's Manual for this information or the packaging of the consumable.
Recycled paper
The machine can use recycled paper which is produced in accordance with European standard
EN 12281:2002 or DIN 19309. For products using EP printing technology, the machine can print
on 64 g/m2 paper, which contains less raw materials and represents a significant resource
reduction.
189
9. Appendix
Duplex printing (if applicable)
Duplex printing enables both sides of a sheet of paper to be used. This saves paper and reduces
the size of printed documents so that fewer sheets are used. We recommend that this feature is
enabled whenever you print.
Toner and ink cartridge return program
Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with
local regulations.
For details about the return program, please refer to the Web page below or consult your service
person.
https://www.ricoh-return.com/
Energy efficiency
The amount of electricity a machine consumes depends as much on its specifications as it does on
the way you use it. The machine is designed to allow you to reduce electricity costs by switching to
Ready mode after it prints the last page. If required, it can immediately print again from this mode.
If no additional prints are required and a specified period of time passes, the device switches to an
energy saving mode.
In these modes, the machine consumes less power (watts). If the machine is to print again, it needs
a little longer to return from an energy saving mode than from Ready mode.
For maximum energy savings, we recommend that the default setting for power management is
used.
Products that comply with the Energy Star requirement are always energy efficient.
Notice To Wireless LAN Interface Users
(mainly Europe)
Declaration of Conformity
Notice to Users in EEA Countries
This product complies with the essential requirements and provisions of Directive 2014/53/EU.
The CE Declaration of Conformity is available by accessing the URL: http://www.ricoh.com/products/
ce_doc2/
and selecting the product applicable.
Operating frequency band: 2400 - 2483.5 MHz
maximum radio-frequency power: less than 20.0 dBm
As this equipment with the radiating part is not intended to be used in close proximity to the human
body, it is recommended to use at least 20cm apart from the user.
190
Information for This Machine
Notes to users in the state of California (Notes to Users in USA)
Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/
perchlorate
Notes to users in the United States of America
Part 15 of the FCC Rules
Note:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio /TV technician for help.
This transmitter must not be co-located or operated in conjunction with any other antenna or
transmitter.
Caution:
Changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment
and meets the FCC radio frequency (RF) Exposure Guidelines. This equipment has very low levels of RF
energy that it deemed to comply without maximum permissive exposure evaluation (MPE). But it is
desirable that it should be installed and operated keeping the radiator at least 20cm or more away from
person's body (excluding extremities: hands, wrists, feet and ankles).
Certification
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
191
9. Appendix
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
Notes to Canadian Users of Wireless Devices
This device complies with Industry Canada’s licence-exempt RSSs.
Operation is subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause undesired operation
of the device.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and
meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and
operated keeping the radiator at least 20cm or more away from person's body (excluding extremities:
hands, wrists, feet and ankles).
5150-5250 MHz band is restricted to indoor operation only.
High-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz
and 5650-5850 MHz and these radars could cause interference and/or damage to LE-LAN devices.
Compliance with IC requirement RSS-210 A9.4.4 Data transmission is always initiated by software,
which is the passed down through the MAC, through the digital and analog baseband, and finally to
the RF chip. Several special packets are initiated by the MAC. These are the only ways the digital
baseband portion will turn on the RF transmitter, which it then turns off at the end of the packet.
Therefore, the transmitter will be on only while one of the aforementioned packets is being transmitted. In
other words, this device automatically discontinue transmission in case of either absence of information
to transmit or operational failure.
Remarques à l'attention des utilisateurs canadiens d'appareils sans fil
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts
de licence.
L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Cet équipement est conforme aux limites d’exposition aux rayonnements énoncées pour un
environnement non contrôlé et respecte les règles d’exposition aux fréquences radioélectriques (RF)
CNR-102 de l’IC. Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus
entre le radiateur et le corps humain.(à l’exception des extrémités : mains, poignets, pieds et chevilles)
192
Information for This Machine
La bande 5150-5250 MHz est restreinte à une utilisation à l'intérieur seulement.
Les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la
priorité) pour les bandes 5 250 - 5 350 MHz et 5 650 - 5 850 MHz et ces radars pourraient causer
du brouillage et/ou des dommages aux périphériques LE-LAN.
Conformité à la norme CNR-210 A9.4.4 La transmission des données est toujours initiée par le logiciel,
puis les données sont transmises par l'intermédiaire du MAC, par la bande de base numérique et
analogique et, enfin, à la puce RF. Plusieurs paquets spéciaux sont initiés par le MAC. Ce sont les seuls
moyens pour qu'une partie de la bande de base numérique active l'émetteur RF, puis désactive celui-ci
à la fin du paquet. En conséquence, l'émetteur reste uniquement activé lors de la transmission d'un des
paquets susmentionnés. En d'autres termes, ce dispositif interrompt automatiquement toute transmission
en cas d'absence d'information à transmettre ou de défaillance.
ENERGY STAR Program
ENERGY STAR® Program Requirements for Imaging Equipment
The ENERGY STAR® Program Requirements for Imaging Equipment encourage energy conservation
by promoting energy efficient computers and other office equipment.
The program backs the development and dissemination of products that feature energy saving
functions.
It is an open program in which manufacturers participate voluntarily.
Targeted products are computers, monitors, printers, facsimiles, copiers, scanners, and multifunction
devices. Energy Star standards and logos are internationally uniform.
Saving Energy
This machine is equipped with the following Energy Saver modes: Energy Saver mode 1 and Energy
Saver mode 2. If the machine has been idle for a certain period of time, the machine automatically
enters Energy Saver mode.
193
9. Appendix
The machine recovers from Energy Saver mode when it receives a print job or when any key is pressed.
Energy Saver mode 1
The machine enters Energy Saver mode 1 if the machine has been idle for about 30 seconds. It
takes less time to recover from Energy Saver mode 1 than from power-off state or Energy Saver
mode 2, but power consumption is higher in Energy Saver mode 1 than in Energy Saver mode 2.
Energy Saver mode 2
The machine enters Energy Saver mode 2 after the period of time specified for this setting is
passed. Power consumption is lower in Energy Saver mode 2 than in Energy Saver mode 1, but it
takes longer to recover from Energy Saver mode 2 than from Energy Saver mode 1.
Specifications
Energy Saver mode 1
Power Consumption*1
xx W
xx W
Energy Saver mode 2
Duplex Function*2
Default Time
xx seconds
Recovery Time*1
xx seconds or less
Power Consumption*1
xx W
Default Time
xx minute
Recovery Time*1
xx seconds
Standard
*1 Recovery time and power consumption may differ depending on the conditions and environment of the
machine.
*2 Achieves ENERGY STAR energy savings; product fully qualifies when packaged with (or used with) a
duplex tray and the duplex function is enabled as an option.
For details about Energy Saver modes, see page 81 "System Settings Menu".
• If the machine is in Energy Saver mode for 24 hours continuously, the machine automatically
returns to normal state and performs self-maintenance.
194
Trademarks
Trademarks
Adobe and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries.
Android and Google Play are trademarks or registered trademarks of Google Inc.
OS X, TrueType, App Store, and Safari are trademarks of Apple Inc., registered in the U.S. and other
countries.
Firefox® is a registered trademark of the Mozilla Foundation.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under
license.
Java is a registered trademark of Oracle and/or its affiliates.
LINUX® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft®, Windows®, Windows Server®, Windows Vista®, and Internet Explorer® are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Mopria and the Mopria logo are trademarks of Mopria Alliance, Inc.
PCL® is a registered trademark of Hewlett-Packard Company.
PictBridge is a trademark.
QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries.
Red Hat is a registered trademark of Red Hat, Inc.
Wi-Fi® and Wi-Fi Direct® are registered trademarks of Wi-Fi Alliance.
The proper name of Internet Explorer 6 is Microsoft® Internet Explorer® 6.
The proper names of the Windows operating systems are as follows:
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
195
9. Appendix
Microsoft® Windows® 7 Starter
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
• The product names of Windows 10 are as follows:
Microsoft® Windows® 10 Home Premium
Microsoft® Windows® 10 Pro
Microsoft® Windows® 10 Enterprise
Microsoft® Windows® 10 Education
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Foundation
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
Microsoft® Windows Server® 2008 Datacenter
Microsoft® Windows Server® 2008 for Itanium-based Systems
Microsoft® Windows® Web Server 2008
Microsoft® Windows® HPC Server 2008
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Foundation
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
Microsoft® Windows Server® 2008 R2 Datacenter
Microsoft® Windows Server® 2008 R2 for Itanium-based Systems
Microsoft® Windows® Web Server R2 2008
Microsoft® Windows® HPC Server R2 2008
• The product names of Windows Server 2012 are as follows:
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
196
Trademarks
Microsoft® Windows Server® 2012 Standard
Microsoft® Windows Server® 2012 Datacenter
• The product names of Windows Server 2012 R2 are as follows:
Microsoft® Windows Server® 2012 R2 Foundation
Microsoft® Windows Server® 2012 R2 Essentials
Microsoft® Windows Server® 2012 R2 Standard
Microsoft® Windows Server® 2012 R2 Datacenter
• The product names of Windows Server 2016 are as follows:
Microsoft® Windows Server® 2016 Datacenter
Microsoft® Windows Server® 2016 Standard
Microsoft® Windows Server® 2016 Essentials
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
197
9. Appendix
198
INDEX
Admin. Tools Menu............................................... 75
Administrator password...................................... 121
Administrator settings.......................................... 121
Attaching Paper Feed Unit TK1220.................... 18
Authentication...................................................... 177
Auto e-mail notification settings......................... 107
Backup settings.................................................... 121
Bypass tray.................................................... 32, 101
Bypass tray setting priority................................. 100
Cleaning...................................................... 133, 134
Community........................................................... 108
Confidential document.......................................... 66
Configuration page.................................... 120, 128
Configuring Network Settings Using OS X
Ethernet............................................................................ 170
Installing the driver.......................................................... 172
USB.................................................................................. 169
Wireless LAN.................................................................. 172
Configuring the machine
Printing the configuration page...................................... 128
Using Smart Organizing Monitor.................................. 125
Confirming information
Printer driver settings.......................................................... 60
Status information............................................................125
Consumables....................................................... 187
Copy
Copying onto envelopes................................................... 34
Counter information.............................................. 99
Default settings.................................................... 121
Disclaimer.............................................................. 10
DNS setting.......................................................... 106
Duplex.................................................................... 99
E-mail notification 1............................................ 107
E-mail notification 2............................................ 107
Encryption............................................................ 177
Encryption key exchange................................... 179
Energy saver mode.................................... 123, 193
Error messages.................................................... 139
Extending tray 1.................................................... 31
Exterior................................................................... 13
General status..................................................... 104
I/O timeout..........................................................103
IKE settings........................................................... 116
Installing Smart Organizing Monitor
Installing Smart Organizing Monitor.............................172
Interior.................................................................... 15
Introduction.............................................................. 9
IPsec global settings............................................ 116
IPsec policy settings.............................................116
IPsec settings........................................................ 116
IPsec transmission................................................ 177
IPv6 configuration............................................... 105
IPv6 environment................................................. 105
Job cancel.............................................................. 64
Language............................................................... 96
List/Test Print.......................................................... 91
Lists....................................................................... 120
Loading paper....................................................... 28
Locked Print............................................................ 67
Machine information............................................. 99
Machine settings................................................. 126
Maintaining the machine
Cleaning the machine.......................................... 133, 134
Replacing the print cartridge.......................................... 129
Maintenance page............................................. 120
mDNS setting....................................................... 105
Menu chart............................................................. 74
Messages............................................................. 139
Model-specific information..................................... 9
Moving................................................................. 137
199
N
Network application........................................... 105
Network print setting........................................... 105
Network settings.................................................. 104
Network Settings Menu........................................ 87
Network status..................................................... 104
Non-recommended paper................................... 54
Notes.................................................................... 183
Operation Tools.....................................................22
Option settings....................................................... 58
Page counter.......................................................... 99
Paper Feed Unit TK1220............................. 18, 186
Paper jam........................................... 145, 147, 149
Paper mismatch..................................................... 63
Paper size...............................................................37
Paper Storage........................................................55
Paper tray...............................................................98
Paper types............................................................ 48
Bond Paper.........................................................................48
Cardstock........................................................................... 48
Color Paper........................................................................ 48
Envelope............................................................................. 48
Label Paper........................................................................ 48
Letterhead........................................................................... 48
Plain Paper......................................................................... 48
Preprinted Paper................................................................ 48
Prepunched Paper............................................................. 48
Recycled Paper.................................................................. 48
Thick Paper 1..................................................................... 48
Thick Paper 2..................................................................... 48
Thin Paper...........................................................................48
PCL6..................................................................... 124
POP3 settings.......................................................109
Print
Basic operation.................................................................. 62
Combine............................................................................. 57
Duplex................................................................................ 57
Printing on envelopes........................................................ 34
Specifications.................................................................. 186
Print area................................................................ 55
Print cartridge..............................................129, 187
200
Print counter........................................................... 99
Print functions......................................................... 69
Print output functions..............................................70
Print quality functions............................................. 69
Printer Features...................................................... 77
Priority Tray.......................................................... 101
Reports................................................................. 120
Reset settings........................................................ 121
Restore settings.................................................... 122
SA (Security Association)................................... 178
Smart Organizing Monitor................................. 125
SMTP settings....................................................... 109
SNMP settings..................................................... 108
Specifications.............................................. 184, 186
Specifying a custom paper size........................... 41
Specifying the paper type and paper size.. 40, 42,
43
Status information.................................................. 98
Status messages.......................................... 139, 143
Supported paper................................................... 45
System.................................................................. 108
System information....................................... 98, 125
System settings..................................................... 100
System Settings...................................................... 81
TCP/IP status....................................................... 104
Toner.......................................................................98
Top page................................................................ 95
Trademarks.......................................................... 195
Trap...................................................................... 108
Tray 1..................................................................... 28
Tray 2................................................................... 100
Tray paper settings.............................................. 100
Tray Paper Settings Menu.....................................84
Troubleshooting................................................... 139
Error and status messages appear on Smart Organizing
Monitor............................................................................ 143
Other problems................... 155, 156, 159, 162, 168
W
Web Image Monitor............................................. 94
What you can do with this machine
Printer function.................................................................... 57
Wi-Fi Setup Wizard.............................................. 86
Wireless LAN settings.................................110, 127
Wireless settings.................................................. 110
201
MEMO
202
MEMO
203
MEMO
204
EN GB
EN US
EN AU
M0C3-8504
© 2018
EN GB
EN US
EN AU
M0C3-8504

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