Ricoh Aficio Sp 5210Sf Troubleshooting

Ricoh-Aficio-Sp-5210Sr-Troubleshooting ricoh-aficio-sp-5210sr-troubleshooting

Ricoh-Aficio-Sp-5200S-Troubleshooting ricoh-aficio-sp-5200s-troubleshooting

2014-07-06

: Ricoh Ricoh-Aficio-Sp-5210Sf-Troubleshooting ricoh-aficio-sp-5210sf-troubleshooting ricoh pdf

Open the PDF directly: View PDF .
Page Count: 152 [warning: Documents this large are best viewed by clicking the View PDF Link!]

Operating Instructions <Troubleshooting>
TABLE OF CONTENTS
Manuals for This Machine
Notice
- Important
How to Read This Manual
Model-Specific Information
1. When the Machine Does Not Operate As Wanted
2. Troubleshooting When Using the Copy/Document Server Function
3. Troubleshooting When Using the Facsimile Function
4. Troubleshooting When Using the Printer Function
5. Troubleshooting When Using the Scanner Function
6. Clearing Misfeeds
- Removing Jammed Paper
- Removing Jammed Staples
7. Appendix
- Trademarks
INDEX

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy/Document Server Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety

Information in "Manuals and Safety Information for This Machine" before using the machine.

Troubleshooting When Using the Scanner Function

Clearing Misfeeds

Appendix

Troubleshooting

Operating Instructions

TABLE OF CONTENTS

Manuals for This Machine.................................................................................................................................4

Notice..................................................................................................................................................................7

Important.........................................................................................................................................................7

How to Read This Manual.................................................................................................................................8

Symbols...........................................................................................................................................................8

Machine Types...............................................................................................................................................8

Notes...............................................................................................................................................................9

Names of Major Items...................................................................................................................................9

List of Options.................................................................................................................................................9

Model-Specific Information.............................................................................................................................10

1. When the Machine Does Not Operate As Wanted

Indicators..........................................................................................................................................................11

Panel Tone........................................................................................................................................................12

Checking Machine Status and Settings..........................................................................................................13

When an Indicator to the Right of a Function Key Is Lit.................................................................................16

When You Have Problems Operating the Machine.....................................................................................18

Messages Displayed When Changing the On-screen Language...........................................................23

Adjusting the Image Density............................................................................................................................26

Adjusting Printing Position................................................................................................................................28

2. Troubleshooting When Using the Copy/Document Server Function

Messages Displayed When Using the Copy/Document Server Function..................................................31

When You Cannot Make Clear Copies.........................................................................................................34

When You Cannot Make Copies As Wanted...............................................................................................38

When Memory Is Full..................................................................................................................................45

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume.......................................................................................................................................47

Messages Displayed When Using the Facsimile Function............................................................................49

When You Cannot Send or Receive Fax Messages As Wanted.................................................................60

When Memory Is Full..................................................................................................................................66

If an Error Report Is Printed..............................................................................................................................67

Turning Off the Main Power / In the Event of Power Failure.......................................................................68

When an Error Occurs Using Internet Fax.....................................................................................................69

Error Mail Notification.................................................................................................................................69

Error Report (E-mail)....................................................................................................................................69

Server-Generated Error E-mail...................................................................................................................69

4. Troubleshooting When Using the Printer Function

Messages Displayed When Installing the Printer Driver...............................................................................71

Windows XP Professional or Windows Server 2003/2003 R2.............................................................71

Windows XP Home Edition.........................................................................................................................72

Windows Vista.............................................................................................................................................72

Windows 7...................................................................................................................................................73

Windows Server 2008...............................................................................................................................74

Windows Server 2008 R2..........................................................................................................................75

If USB Connection Fails...................................................................................................................................76

Messages Displayed When Using the Printer Function.................................................................................77

Status Messages..........................................................................................................................................77

Messages Displayed on the Control Panel When Using the Printer Function.........................................78

Other Messages...........................................................................................................................................81

When You Cannot Print...................................................................................................................................91

When the Data In Indicator Does Not Light Up or Flash..........................................................................93

Other Printing Problems...................................................................................................................................96

5. Troubleshooting When Using the Scanner Function

Messages Displayed When Using the Scanner Function...........................................................................105

Messages Displayed on the Control Panel When Using the Scanner Function...................................105

Messages Displayed on the Client Computer.........................................................................................115

When You Cannot Send Scanned Files.......................................................................................................120

When Stored Files Cannot Be Accessed.................................................................................................120

When Stored Files Cannot Be Edited......................................................................................................120

When You Cannot Browse the Network to Send a Scan File...............................................................120

When the TWAIN Driver Cannot Be Started..........................................................................................121

When the Network Delivery Function Cannot Be Used.........................................................................121

When S/MIME Cannot Be Used............................................................................................................121

When You Cannot Send Scan Files Using WSD....................................................................................122

When Scanning Is Not Done As Expected..................................................................................................123

6. Clearing Misfeeds

Removing Jammed Paper..............................................................................................................................125

Locating Jammed Paper............................................................................................................................125

When A1 is displayed..............................................................................................................................127

When A2 is displayed..............................................................................................................................128

When B is displayed.................................................................................................................................128

When C is displayed.................................................................................................................................131

When P is displayed..................................................................................................................................133

When R is displayed (Type 3 Only)........................................................................................................135

When Y1 - Y3 is displayed.......................................................................................................................136

When Z1 - Z2 is displayed......................................................................................................................137

Removing Jammed Staples...........................................................................................................................141

7. Appendix

Trademarks.....................................................................................................................................................143

INDEX...........................................................................................................................................................145

Manuals for This Machine

Read this manual carefully before you use this machine.

Refer to the manuals that are relevant to what you want to do with the machine.

• Media differ according to manual.

• The printed and electronic versions of a manual have the same contents.

• Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF

files.

• A Web browser must be installed in order to view the html manuals.

Manuals and Safety Information for This Machine (mainly Europe and Asia)

Contains introductions of the manuals and information about safe usage of this machine.

Before using the machine, be sure to read the section of this manual entitled Safety Information to

avoid injury and prevent damage to the machine.

Manuals and Safety Information for This Machine (mainly North America)

Contains introductions of the manuals and information about safe usage of this machine.

Before using the machine, be sure to read the section of this manual entitled Safety Information to

avoid injury and prevent damage to the machine.

This manual is provided in English only.

Quick Installation Guide

Contains procedures for unpacking and installing the machine.

Initial Guide for Scanner and Fax

Explains how to set up the Scanner and Facsimile functions and use their basic features. Details

about these functions that are not included in this manual are provided in Scanner Reference,

Facsimile Reference, and Network and System Settings Reference.

About This Machine

This manual introduces the machine's various functions. It also explains preparation procedures for

using the machine, the control panel, how to install options, how to enter text, how to install the

CD-ROMs provided, and how to replace paper, print cartridge, staples, and other consumables.

Troubleshooting

Provides a guide for resolving common usage-related problems.

Copy and Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual for

explanations on how to place originals.

Facsimile Reference

Explains Facsimile functions and operations.

Printer Reference

Explains Printer functions and operations.

Scanner Reference

Explains Scanner functions and operations.

Network and System Settings Reference

Explains how to connect the machine to a network and how to configure and operate the machine

in a network environment. It also explains how to change System Settings and how to register

information in the Address Book.

Security Reference

This manual is for administrators of the machine. It explains security functions that you can use to

prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced

security, we recommend that you first make the following settings:

• Install the Device Certificate.

• Enable SSL (Secure Sockets Layer) Encryption.

• Change the user name and password of the administrator using Web Image Monitor.

For details, see “Setting up the Machine”, Security Reference.

Be sure to read this manual when setting the enhanced security functions, or user and administrator

authentication.

VM Card Extended Feature Settings Device Reference

Explains how to set up the extended features settings with the machine.

VM Card Extended Feature Settings Web Reference

Explains how to set up the extended features settings using Web Image Monitor.

UNIX Supplement

Explains how to set up and use a network printer using UNIX.

To obtain the “UNIX Supplement”, visit our Web site or consult an authorized dealer.

This manual includes explanations of functions and settings that might not be available on this

machine.

This manual is provided in English only.

Other manuals

• Quick Reference Copy Guide

• Quick Reference Printer Guide

• Quick Reference Fax Guide

• Quick Reference Scanner Guide

• App2Me Start Guide

• The following software products are referred to using general names:

Product name General name

DeskTopBinder Lite and DeskTopBinder Professional *1DeskTopBinder

SmartDeviceMonitor for Client 2 SmartDeviceMonitor for Client

*1 Optional

Notice

Important

In no event will the company be liable for direct, indirect, special, incidental, or consequential damages

as a result of handling or operating the machine.

For good copy quality, the manufacturer recommends that you use genuine toner from the manufacturer.

The manufacturer shall not be responsible for any damage or expense that might result from the use of

parts other than genuine parts from the manufacturer with your office products.

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper

misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user

errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys on the machine's display or control panels.

(mainly Europe and Asia)

(mainly North America)

Differences in the functions of Region A and Region B models are indicated by two symbols. Read the

information indicated by the symbol that corresponds to the region of the model you are using. For

details about which symbol corresponds to the model you are using, see “Model-Specific Information”.

Machine Types

This machine comes in three models with different copy and print speeds, and different units installed.

Machine type Copy/print speed Finisher Internal tray 2

Type 1 45 sheets/minute (A4 )

47 sheets/minute (81/2 × 11 )

Cannot be installed Cannot be installed

Type 2 50 sheets/minute (A4 )

52 sheets/minute (81/2 × 11 )

Cannot be installed Standard

Type 3 50 sheets/minute (A4 )

52 sheets/minute (81/2 × 11 )

Standard Cannot be installed

Notes

Contents of this manual are subject to change without prior notice.

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your

local dealer.

Names of Major Items

Major items of this machine are referred to as follows in this manual:

• Auto Document Feeder ADF

List of Options

This section provides a list of options for this machine, and how they are referred to as in this manual.

Option list Referred to as

IEEE 802.11a/g Interface Unit Type J

IEEE 802.11g Interface Unit Type K

IEEE 802.11a/g Interface Unit Type J

Wireless LAN board

Model-Specific Information

This section explains how you can identify the region your machine belongs to.

There is a label on the rear of the machine, located in the position shown below. The label contains

details that identify the region your machine belongs to. Read the label.

CFE052

The following information is region-specific. Read the information under the symbol that corresponds to

the region of your machine.

(mainly Europe and Asia)

If the label contains the following, your machine is a region A model:

• CODE XXXX -67, -69

• 220-240V

(mainly North America)

If the label contains the following, your machine is a region B model:

• CODE XXXX -57

• 120-127V

• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a

Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch

units.

1. When the Machine Does Not

Operate As Wanted

This chapter describes basic troubleshooting procedures that are applicable to all functions of this

machine.

Indicators

This section describes the indicators displayed when the machine requires the user to remove misfed

paper, to add paper, or to perform other procedures.

Indicator Status

: Paper Misfeed indicator Appears when a paper misfeed occurs.

See p.125 "Removing Jammed Paper".

: Original Misfeed indicator Appears when an original misfeed occurs.

See p.125 "Removing Jammed Paper".

: Load Paper indicator Appears when paper runs out.

See "Loading Paper", About This Machine.

: Replace Print Cartridge indicator Appears when the print cartridge needs to be replaced

soon.

Follow the on-screen instructions.

See "Handling the Print Cartridge", About This Machine.

: Add Staple indicator Appears when staples run out.

See "Adding Staples", About This Machine.

: Service Call indicator Appears when the machine is malfunctioning or requires

maintenance.

: Open Cover indicator Appears when one or more covers of the machine are

open.

Panel Tone

The following table describes the meaning of the various beep patterns that the machine produces to

alert users about left originals and other machine conditions.

Beep pattern Meaning Causes

Single short beep Panel/screen input

accepted.

A control panel or screen key was

pressed.

Short, then long beep Panel/screen input rejected. An invalid key was pressed on the

control panel or screen, or the entered

password was incorrect.

Single long beep Job completed successfully. A Copier/Document Server Features

job has finished.

Two long beeps Machine has warmed up. After cooling or being switched on, the

machine has fully warmed up and is

ready for use.

Five long beeps Soft alert The initial screen returns when the

machine goes into energy saving mode

and when simplified display is

canceled.

Five long beeps repeated

four times.

Soft alert An original has been left on the

exposure glass or paper is empty.

Five short beeps repeated

five times.

Strong alert The machine requires user attention

because paper has jammed, the toner

needs replenishing, or other problems

have occurred.

• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper

jam or toner request, if the machine's covers are opened and closed repeatedly within a short

space of time, the beep alert might continue, even after normal status has resumed.

• You can select to enable or disable beep alerts. For details about Panel Key Sound, see "General

Features", Network and System Settings Reference.

1. When the Machine Does Not Operate As Wanted

Checking Machine Status and Settings

You can check the machine's system status.

Maintenance Info

You can check the following items under [Maintenance Info]:

• [Remaining Print Cart.]

Displays the amount of remaining toner.

• [No Staples]

Displays whether there are staples remaining or not.

• [Paper Tray]

Displays the paper type and size loaded into the paper tray.

• [Output Tray Full]

Displays whether the output tray is overloaded.

• [Original Misfeed]

Displays the state of and solutions for original misfeeds.

• [Paper Misfeed]

Displays the state of and solutions for paper misfeeds.

• [Cover Open]

Indicates whether one or more covers of the machine are open.

Data Storage

You can check the following items under [Data Storage]:

• [HDD Remaining Memory]

Displays the amount of available hard disk memory.

• [HDD File(s)]

Displays the total number of jobs stored on the hard disk.

• [Print Job(s)]

Displays the number of jobs for "Hold Print Job(s):", "Stored Print Job(s):", "Locked Print

Job(s):", and "Sample Print Job(s):".

• [Fax TX / RX File(s)]

Displays the number of "Transmission Standby File(s):", "Memory Lock File(s):", "RX Print

Standby File(s):", and other files stored on the hard disk.

• [Memory Erase Status]

Displays the state of the memory data.

Checking Machine Status and Settings

Machine Address Info

You can check the following items under [Machine Address Info]:

• [Fax No.]

Displays the machine's fax number.

• [H.323 Own Fax No.]

Displays the machine's alias telephone number.

• [SIP User Name]

Displays the machine's SIP user name.

• [Fax E-mail Account]

Displays the machine's fax e-mail account.

• [Machine IPv4 Address]

Displays the machine's IPv4 address.

• [Machine IPv6 Address]

Displays the machine's IPv6 address.

Enquiry

You can check the following items under [Enquiry]:

• [Machine Repairs]

Displays the machine number and contact number which are required for service.

• [Sales Representative]

Displays the sales representative's telephone number.

• [Supply Order]

Displays the contact number for placing supply orders.

• [Supply Details]

Displays the name of toner, staples, etc., used on the machine.

1. On the control panel, press [System Status].

1. When the Machine Does Not Operate As Wanted

2. Press each tab, and then check the contents.

3. After checking the information, press [Exit].

The previous screen returns.

• [No Staples], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear

on the [Maintenance Info] tab only when these errors occur.

• Depending on the security settings, the [Machine Address Info] tab might not be displayed.

• The contact numbers appear in [Machine Repairs], [Sales Representative], and [Supply Order] on

the [Enquiry] tab only when your sales or service representative enters them.

• [Supply Details] appears on the [Enquiry] tab only when your sales or service representative enters

them.

• For details about how to locate and remove misfeeds, see "Removing Jammed Paper".

• p.125 "Removing Jammed Paper"

Checking Machine Status and Settings

When an Indicator to the Right of a Function

Key Is Lit

When an indicator to the right of a function key lights up, press the corresponding function key. Then,

follow the instructions displayed on the control panel.

CCT002

If an error occurs in the function you are using, check the message that appears on the control panel,

and see "Messages Displayed" for the relevant function.

The following table explains problems that cause the indicator to light.

Problem Causes Solutions

Documents and reports do

not print out.

The paper output tray is full. Remove the prints from the tray.

Documents and reports do

not print out.

There is no paper left. Load paper. See "Loading Paper",

About This Machine.

An error has occurred. The function whose indicator

is lit is defective.

Check the displayed message, and

then take an appropriate action. See

"Messages Displayed" of each

chapter.

You can use other functions normally.

1. When the Machine Does Not Operate As Wanted

Problem Causes Solutions

The machine is unable to

connect to the network.

A network error has

occurred.

• Check the displayed message,

and then take an appropriate

action. See "Messages

Displayed" of each chapter.

• Check that the machine is

correctly connected to the

network, and that the machine is

correctly set. For details about

how to connect the network, see

"Interface Settings", Network and

System Settings Reference.

• Contact the network

administrator.

• If the indicator is still lit even after

trying to solve the problem as

described here, contact your

service representative.

• p.31 "Messages Displayed When Using the Copy/Document Server Function"

• p.49 "Messages Displayed When Using the Facsimile Function"

• p.71 "Messages Displayed When Installing the Printer Driver"

• p.77 "Messages Displayed When Using the Printer Function"

• p.105 "Messages Displayed When Using the Scanner Function"

When an Indicator to the Right of a Function Key Is Lit

When You Have Problems Operating the

Machine

This section describes common problems and messages. If other messages appear, follow the

instructions displayed.

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.

Pulling the cord can damage the power cord. Use of damaged power cords could result in fire

or electric shock.

Problem Causes Solutions

Although the copier screen

appears when the machine

is turned on using the main

power switch, it cannot be

switched to another screen

by pressing the [Facsimile],

[Printer], or [Scanner] key.

Functions other than the

copier function are not yet

ready.

Wait a little longer.

The machine has just been

turned on and the User Tools

screen is displayed, but the

User Tools menu has items

missing.

Functions other than the

copier function are not yet

ready. Time required varies

by function. Functions

appear in the User Tools

menu when they become

ready for use.

Wait a little longer.

The operation switch

indicator continues blinking

and does not turn off when

pressed.

This occurs in the following

cases:

• The ADF is open.

• The machine is

communicating with

external equipment.

• The hard disk is active.

• Lower the ADF.

• Check if the machine is

communicating with external

equipment.

• Wait a little longer.

Strange noise is heard. The supplies or options are

not properly installed.

Confirm that the supplies or options are

properly installed.

The display is off. The machine is in Energy

Saver mode.

Press the [Energy Saver] key to cancel

Energy Saver mode.

1. When the Machine Does Not Operate As Wanted

Problem Causes Solutions

The display is off. The operation switch is

turned off.

Turn on the operation switch.

Nothing happens when the

operation switch is turned

on.

The main power switch is

turned off.

Check the cable is securely plugged

into the power outlet and the machine.

Turn on the main power switch.

"Please wait." appears. This message appears when

you turn on the operation

switch.

Wait for a while. If the machine does

not get ready in two minutes, contact

your service representative.

"Please wait." appears. This message appears when

the machine is warming up.

• Wait for a while. If the machine

does not get ready in two

minutes, contact your service

representative.

• Wait until the message

disappears. Do not turn off the

main power switch while the

message is showing.

"Please wait." appears. This message appears when

you change the print

cartridge.

Wait for a while. If the message does

not disappear in 30 seconds, contact

your service representative.

"Toner has been depleted."

appears, even though there

is toner remaining.

The machine is failing to

detect the amount of toner

remaining correctly. The

environment in which the

printer is used can affect the

accuracy of toner detection.

If there is toner remaining, remove and

then reinsert the print cartridge. The

machine will automatically attempt to

reload the toner and printing will be

possible if there is enough toner

remaining.

"Memory is full. Do you

want to store scanned file?"

appears.

The scanned originals

exceed the number of

sheets/pages that can be

stored on the hard disk.

• Press [Yes] to store pages that

have been scanned. Delete

unnecessary files by pressing

[Delete File].

• Press [No] if you are not storing

pages that have been scanned.

Delete unnecessary files by

pressing [Delete File].

The user code entry screen is

displayed.

Users are restricted by User

Code Authentication.

Enter the user code (up to eight digits),

and then press [OK].

When You Have Problems Operating the Machine

Problem Causes Solutions

The Authentication screen

appears.

Basic Authentication,

Windows Authentication,

LDAP Authentication or

Integration Server

Authentication is set.

Enter your login user name and user

password. See "When the

Authentication Screen is Displayed",

About This Machine.

"Authentication has failed."

appears.

The entered login user name

or login password is not

correct.

Ask the user administrator for the

correct login user name and login

password.

"Authentication has failed."

appears.

The machine cannot perform

authentication.

Contact your administrator.

"You do not have the

privileges to use this

function." continues to be

displayed even though you

have entered a valid user

name.

The logged in user name

does not have permission for

the selected function.

Contact your administrator about the

permission for the required function.

An error message remains,

even if misfed paper is

removed.

• When a misfeed

message appears, it

remains until you open

and close the cover as

required.

• Paper is still jammed in

the tray.

Remove misfed paper, and then open

and close the cover. See p.125

"Removing Jammed Paper".

An error message remains,

even if misfed paper is

removed.

Misfed paper in the finisher

has not been removed.

Open the front cover of the finisher,

turn the knob clockwise or

counterclockwise, and then remove the

misfed paper (type 3 only).

CFF041

1. When the Machine Does Not Operate As Wanted

Problem Causes Solutions

Original images are printed

on the reverse side of the

paper.

You may have loaded the

paper incorrectly.

Load paper correctly. Load paper into

the paper tray with the print side down.

Load paper into the bypass tray with

the print side up.

Misfeeds occur frequently. The tray's side or end fences

may not be set properly.

• Remove misfed paper. See p.

125 "Removing Jammed Paper".

• Check that the side or end fences

are set properly. See "Changing

the Paper Size", About This

Machine.

Misfeeds occur frequently. Paper of undetectable size

has been loaded.

• Remove misfed paper. See p.

125 "Removing Jammed Paper".

• If you load a paper size that is not

selected automatically, you need

to specify the paper size with the

control panel. See "Changing to a

Size That Is Not Automatically

Detected", About This Machine.

Misfeeds occur frequently. There is a foreign object on

the finisher tray.

• Remove misfed paper. See p.

125 "Removing Jammed Paper".

• Do not place anything on the

finisher tray. It may cause a paper

jam.

Misfeeds occur frequently. The friction pad, paper feed

roller, or registration roller

may be dirty.

Clean the pertinent section as

necessary. See "Cleaning the Friction

Pad and Paper Feed Roller" and

"Cleaning the Registration Roller",

About This Machine.

Cannot print in duplex

mode.

"Apply Duplex" is set to [No]

for "Paper Type".

Under "Paper Type" in [Tray Paper

Settings], set "Apply Duplex" to [Yes].

For details, see "Tray Paper Settings",

Network and System Settings

Reference.

When You Have Problems Operating the Machine

Problem Causes Solutions

Cannot print in duplex

mode.

You have selected a paper

type that cannot be used for

duplex print.

In [Tray Paper Settings], select a paper

type that can be used for duplex print.

For details about the paper types that

can be used, see "Specifications for the

Main Unit", About This Machine.

"Following output tray is full.

Remove paper." appears.

The output tray is full. Remove paper from the output tray to

resume printing. If paper is destined for

the finisher shift tray, to prevent paper

from falling off the tray press the

[Clear/Stop] key to suspend printing,

and then remove the paper. Press

[Continue] on the display panel to

resume printing.

"Turn main Power Switch off"

appears.

The machine does not shut

down normally when the

main power switch is turned

off, and then immediately

turned on.

Turn off the machine. Wait for three

seconds or more after shutting it down,

and then turn it on again.

"Shutting down... Please

wait. Main power will be

turned off automatically."

appears.

The shut down procedure

has begun because the main

power switch was turned off

while the machine was in

standby mode or performing

an operation.

Follow the message that appears and

wait until the machine has shut down.

Do not turn on the main power switch

while this message is displayed. If the

main power switch has been turned on,

follow the message that appears. For

details about turning the main power

switch on and off, see "Turning On/Off

the Power", About This Machine.

Two minutes elapses after

you turn off the main power

switch, but the machine does

not power off.

The machine cannot

complete the shutdown

procedure.

Repeat the shutdown procedure, and

then force power off by disconnecting

the machine's power cord from the

wall outlet.

An error has occurred when

the Address Book is

changed from the display

panel or Web Image

Monitor.

The Address Book cannot be

changed while deleting the

multiple stored documents.

Wait a while, and then retry the

operation.

1. When the Machine Does Not Operate As Wanted

Problem Causes Solutions

Cannot use Web Image

Monitor to print documents

stored in Document Server.

When print volume limits are

specified, users cannot print

beyond their print volume

limit. Print jobs selected by

users who have reached

their print volume limits will

be canceled.

• For details about specifying print

volume limits, contact your

administrator.

• To view the status of a print job,

see [Print Job History]. In Web

Image Monitor, [Print Job History]

is under [Document Server] in

[Job].

• If you cannot make copies as you want because of paper type, paper size, or paper capacity

problems, use the recommended paper. See "Recommended Paper Sizes and Types", About This

Machine.

• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while

performing staple or stack printing. When using curled paper, take the stiffness out of the paper

with your hands to straighten out the curl, or load the paper up side down. Also, lay paper on a flat

surface to prevent paper from curling, and do not lean it against the wall.

• p.125 "Removing Jammed Paper"

Messages Displayed When Changing the On-screen Language

This section describes possible solutions for the messages that appear on the control panel when

changing the on-screen language.

• Before turning the main power switch off, see "Turning On/Off the Power", About This Machine.

Message Solutions

"Reboot after card insert

E01"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error E02"

"Power off on"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error E03"

"Power off on"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

When You Have Problems Operating the Machine

Message Solutions

"Download Error E04"

"Power off on"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error E05"

"Power off on"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error E06"

"Power off on"

Contact your sales or service representative.

"Download Error"

"Power off on E10"

Contact your sales or service representative.

"Download Error"

"Power off on E11"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error"

"Power off on E12"

Contact your sales or service representative.

"Download Error"

"Power off on E13"

Contact your sales or service representative.

"Download Error"

"Power off on E14"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error"

"Power off on E15"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error E19"

"Power off on"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error E20"

"Power off on"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error E21"

"Power off on"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error E22" Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error E24"

"Power Off On"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

1. When the Machine Does Not Operate As Wanted

Message Solutions

"Reboot After Card Insert

E32"

Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"No Valid Data E33" The data in the SD card may be invalid. Contact your sales or service

representative.

"No Valid Data E34" The data in the SD card may be invalid. Contact your sales or service

representative.

"No Valid Data E35" The data in the SD card may be invalid. Contact your sales or service

representative.

"No Valid Version E38" The data in the SD card may be invalid. Contact your sales or service

representative.

"Download Error E42" Turn off the main power switch, and then back on again. If the error

occurs again, contact your sales or service representative.

"Download Error E49"

"Power Off On"

Firmware update is prohibited. Contact your administrator.

"No Valid Data E50" The data in the SD card may be invalid. Contact your sales or service

representative.

When You Have Problems Operating the Machine

Adjusting the Image Density

• Maximized settings may produce smudged printouts.

1. Press the [User Tools/Counter] key.

CCS003

2. Press [Maintenance].

3. Press [Adjust Image Density].

1. When the Machine Does Not Operate As Wanted

4. Adjust the image density by pressing [Lighter] or [Darker].

You can specify the image density in the range from -3 to +3.

Increasing the value makes the printouts darker and decreasing the value makes the printouts

lighter.

5. Press [OK].

6. Press [Exit] twice.

Adjusting the Image Density

Adjusting Printing Position

You can adjust the printing position for trays 2-4.

1. Press the [User Tools/Counter] key.

CCS003

2. Press [Maintenance].

3. Press [Adjust Print Position].

1. When the Machine Does Not Operate As Wanted

4. Press [Print Test Sheet].

5. Press [Start Printing].

6. Confirm the position of the image on the test sheet, and then adjust the registration value.

Use this sheet to confirm the current print position.

Adjusting Printing Position

7. Select the tray you want to adjust.

8. Press [ ] or [ ] to specify the vertical position.

You can specify the printing position between -5.0 mm to 5.0 mm in increments of 0.1 mm.

9. Press [ ] or [ ] to specify the horizontal position.

10. Press [OK].

11. Print the test sheet to confirm the adjustment result.

12. Press [Exit] three times.

1. When the Machine Does Not Operate As Wanted

2. Troubleshooting When Using the

Copy/Document Server Function

This chapter describes likely causes of and possible solutions for Copier and Document Server function

problems.

Messages Displayed When Using the Copy/

Document Server Function

This section describes the machine's main messages. If other messages appear, follow their instructions.

• If you cannot make copies as you want because of the paper type, paper size or paper capacity

problems, use recommended paper. See "Recommended Paper Sizes and Types", About This

Machine.

• For messages that are not listed here, see "When You Have Problems Operating the Machine".

Message Causes Solutions

"Authentication has failed." The entered login user name

or login password is not

correct.

Contact the user administrator.

"Authentication has failed." The machine cannot perform

authentication.

Contact your administrator.

"Cannot staple paper of this

size."

The Staple function cannot

be used with paper size

selected.

Select a proper paper size. See

"Finisher (Type 3 Only)", About This

Machine.

"Check paper size." An irregular paper size is

set.

If you press the [Start] key, the copy

will start using the selected paper.

"Duplex is not available with

this paper size."

A paper size not available in

Duplex mode has been

selected.

Select a proper paper size. See

"Specifications for the Main Unit",

About This Machine.

"Exceeded max. number of

pages per file. Do you want

to store the scanned pages

as 1 file?"

The number of scanned

pages exceeds the capacity

per file of the Document

Server.

Press [Store File] to store scanned

pages as a file. Scanned data is stored

as a file in the Document Server. If you

do not want to store scanned pages,

press [No]. Scanned data is deleted.

Message Causes Solutions

"Exceeded the maximum

number of sheets that can be

used. Copying will be

stopped."

The number of pages the

user is permitted to copy has

been exceeded.

Contact your administrator.

"File being stored exceeded

max. number of pages per

file. Copying will be

stopped."

The scanned originals have

too many pages to store as

one document.

Press [Exit], and then store again with

an appropriate number of pages.

"Magazine or Booklet mode

is not available due to mixed

image mode."

You selected the

"Magazine" or "Booklet"

function for originals

scanned using different

functions, such as copy and

printer.

Make sure originals for the

"Magazine" or "Booklet" function are

scanned using the same function.

"Maximum number of sets is

n."

(A figure is placed at n.)

The number of copies

exceeds the maximum copy

quantity.

You can change the maximum copy

quantity from [Max. Copy Quantity] in

[General Features] under [Copier /

Document Server Features]. For details

about Max. Copy Quantity, see

"General Features", Copy and

Document Server Reference.

"Original is being scanned

by another function. Switch

to the following function,

then press the Stop key to

cancel scanning or press the

Start key to continue."

A function of the machine

other than the Copier

function is being used such

as the Document Server

function.

Cancel the job in progress. For

example, press [Exit], and then press

the [Document Server] key. Next, press

the [Clear/Stop] key. When the

message "The Clear / Stop key was

pressed. Are you sure you want to stop

scanning?" appears, press [Stop].

"Please wait." The destination list is being

updated from the network

using Web Image Monitor.

Wait until the message disappears. Do

not switch off the power while this

message is displayed. Depending on

the number of destinations to be

updated, there may be some delay

before you can resume operation.

Operations are not possible while this

message is displayed.

2. Troubleshooting When Using the Copy/Document Server Function

Message Causes Solutions

"Stapling capacity

exceeded."

The number of sheets per set

is over the staple capacity.

Check the stapler capacity. See

"Finisher (Type 3 Only)", About This

Machine.

"The selected file(s)

contained file(s) without

access privileges. Only

file(s) with access privileges

will be deleted."

You have tried to delete files

without the authority to do

so.

Files can be deleted by the person who

created the file. To delete a file which

you are not authorized to delete,

contact the person who created the

file.

"You do not have the

privileges to use this

function."

The logged in user name

does not have permission for

the selected function.

Contact your administrator about

permission for the required function.

• p.18 "When You Have Problems Operating the Machine"

Messages Displayed When Using the Copy/Document Server Function

When You Cannot Make Clear Copies

This section describes likely causes of and possible solutions for unclear copies.

Problem Causes Solutions

Copies appear dirty. Image density is too high. Adjust the image density settings. See

"Adjusting Copy Image Density", Copy

and Document Server Reference.

Copies appear dirty. Auto Image Density is not

selected.

On the control panel, select [Auto

Density].

Images are smudged. Smudging can occur if a

printed side rubs against

things such as the corner of

the machine.

When removing copies from the output

tray, do so carefully to avoid scuffing

the printed side. If you are making

many copies, remove them in small

batches.

The reverse side of an

original image is copied.

Image density is too high. Adjust the image density settings. See

"Adjusting Copy Image Density", Copy

and Document Server Reference.

The reverse side of an

original image is copied.

Auto Image Density is not

selected.

On the control panel, select [Auto

Density].

The reverse side of an

original image is copied.

The original is thin. On the control panel, select [Auto

Density], or adjust the image density

settings.

See "Adjusting Copy Image Density",

Copy and Document Server Reference.

A shadow appears on

copies if you use pasted

originals.

Image density is too high. • Adjust the image density settings.

See "Adjusting Copy Image

Density", Copy and Document

Server Reference.

• Change the orientation of the

original.

• Put mending tape on the pasted

part.

The same copy area is dirty

whenever making copies.

The exposure glass,

scanning glass, or ADF is

dirty.

Clean them. See "Cleaning the

Machine", About This Machine.

2. Troubleshooting When Using the Copy/Document Server Function

Problem Causes Solutions

The same copy area is dirty

whenever making copies.

• The original that has

already been printed is

scanned.

• Original Type is set to

[Text / Photo], and an

original with text and

photographs that can

hardly be distinguished

from each other is

loaded.

On the control panel, press

[Generation Copy], and then begin

copying.

Copies are too light. Image density is too light. Adjust the image density settings. See

"Adjusting Copy Image Density", Copy

and Document Server Reference.

Copies are too light. A light copy may result when

you use damp or rough

grain paper.

• Use recommended paper. For

details about recommended

paper, see "Recommended Paper

Sizes and Types", About This

Machine.

• Use paper that has been stored in

the recommended temperature

and humidity conditions. For

details about the proper way to

store paper, see "Paper Storage",

About This Machine.

Parts of images are not

copied.

The original is not set

correctly.

Set originals correctly. See "Placing

Originals", Copy and Document

Server Reference.

Parts of images are not

copied.

The correct paper size is not

selected.

Select the proper paper size.

Parts of images are not

copied.

Even if you place originals

on the exposure glass, or

ADF correctly, margin of a

few millimeters on all four

sides of the original might

not be copied.

Use "Create Margin" function to

reduce the image of its original size.

For details about missing image area,

see "Create Margin", Copy and

Document Server Reference.

When You Cannot Make Clear Copies

Problem Causes Solutions

Images appear only

partially.

The paper is damp. Use paper that has been stored in the

recommended temperature and

humidity conditions. For details about

the proper way to store it, see "Paper

Storage", About This Machine.

Black lines appear. The exposure glass,

scanning glass, or ADF is

dirty.

Clean them. See "Cleaning the

Machine", About This Machine.

White lines appear. The exposure glass,

scanning glass, or ADF is

dirty.

Clean them. See "Cleaning the

Machine", About This Machine.

Copies are blank. The original is not set

correctly.

When using the exposure glass, face

the originals down. When using the

ADF, face them up.

A moire pattern is produced

on copies.

The original has a dot

pattern image or many lines.

Place the original on the exposure

glass at a slight angle.

Black spots appear on the

copy of a photographic

print.

Because of high humidity,

the photographic print has

stuck to the exposure glass.

Place the print on the exposure glass in

either of the following ways:

• Place an OHP transparency on

the exposure glass, and then

place the print on the OHP

transparency.

• Place the print on the exposure

glass, and then place two or three

sheets of white paper on it. Leave

the ADF open when copying.

White stripes appear on the

OHP.

Fragments of paper are

stuck to the OHP.

Use a dry cloth to wipe any paper

fragments off the back of the OHP.

2. Troubleshooting When Using the Copy/Document Server Function

Problem Causes Solutions

The image on the back side

of duplex copies has mottled

blank patches or is

smudged.

Missing patches and

smudges are caused by

moisture leaking from the

paper.

• Do not install the machine in

areas that are susceptible to low

temperatures.

• Use paper that has been stored

where temperature and humidity

conditions meet the limitations we

recommend. For details about the

paper storage conditions we

recommend, see "Paper Storage",

About This Machine.

When You Cannot Make Clear Copies

When You Cannot Make Copies As Wanted

This section describes likely causes of and possible solutions for unsatisfactory copy results.

Basic

Problem Causes Solutions

Misfeeds occur frequently. The number of sheets loaded

exceeds the capacity of the

machine.

Fan the sheets thoroughly before

loading them.

• When loading paper into the

paper tray, load paper only as

high as the upper limit markings

on the side fences of the paper.

• When loading paper on the

bypass tray, load only as much

paper as can be held between

the guides on the bypass tray.

Misfeeds occur frequently. The paper tray's side fences

are set too tightly.

Push the side fences lightly, and then

reset it.

Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the

recommended temperature and

humidity conditions. See "Paper

Storage", About This Machine.

Misfeeds occur frequently. The paper is too thick or too

thin.

Use recommended paper. See

"Recommended Paper Sizes and

Types", About This Machine.

Misfeeds occur frequently. The copy paper is wrinkled

or has been folded/

creased.

• Use recommended paper. For

details about recommended

paper, see "Recommended Paper

Sizes and Types", About This

Machine.

• Use paper that has been stored in

the recommended temperature

and humidity conditions. For

details about the proper way to

store paper, see "Paper Storage",

About This Machine.

2. Troubleshooting When Using the Copy/Document Server Function

Problem Causes Solutions

Misfeeds occur frequently. Printed paper is being used. Do not load sheets that have already

been copied or printed onto by

another machine.

Misfeeds occur frequently. Sheets are sticking together. Fan the sheets thoroughly before

loading them. Alternatively, feed the

sheets into the machine one at a time.

Misfeeds occur frequently. The friction pad, paper feed

roller, or registration roller

may be dirty.

Clean the pertinent section as

necessary. See "Cleaning the Friction

Pad and Paper Feed Roller" and

"Cleaning the Registration Roller",

About This Machine.

Copy paper becomes

creased.

The paper is damp. Use paper that has been stored in the

recommended temperature and

humidity conditions. See "Paper

Storage", About This Machine.

Copy paper becomes

creased.

The paper is too thin. Use recommended paper. See

"Recommended Paper Sizes and

Types", About This Machine.

Copies are not stapled. There are jammed staples in

the stapler.

Remove jammed staples. See p.141

"Removing Jammed Staples".

Copies are not stapled. Copy paper is curled. Turn the copy paper over in the tray.

Copies are stapled as

separate batches.

The number of copies is too

great for the stapler to staple

as a single batch.

Check the stapler capacity. See

"Finisher (Type 3 Only)", About This

Machine.

Staples are wrongly

positioned.

Originals are not set

correctly.

Check the correct position to place the

originals. For details about how to

place the originals with stapling, see

"Staple (Type 3 Only)", Copy and

Document Server Reference.

Paper does not output

during printing with stapling.

When you stop printing

while using the staple

function, paper not stapled

during printing may be left in

the staple unit.

Press the [Clear Modes] key, and then

cancel copy settings, including

stapling.

When You Cannot Make Copies As Wanted

Problem Causes Solutions

You cannot combine several

functions.

Selected functions cannot be

used together.

Check the combination of functions,

and then make the settings again. See

"Function Compatibility", Copy and

Document Server Reference.

When sorting, the pages are

divided into two blocks.

The memory became full in

the middle of sorting and the

pages were delivered in two

blocks.

In [Copier / Document Server

Features], under [Input / Output], set

[Memory Full Auto Scan Restart] to

[Off].

The copy is grayed out or a

text pattern appears in the

background of the copy.

You have copied a copy-

guarded document

protected from unauthorized

copying.

Check the document. For details about

how to prevent unauthorized copying

of the document, see "Preventing an

Unauthorized Copy", About This

Machine.

Images are skewed. The side fences in the paper

feed tray are not set

properly.

Make sure the side fences are set

properly. For details about how to set

the side fences, see "Changing the

Paper Size", About This Machine.

Images are skewed. The paper is feeding in at a

slant.

Load the paper correctly. See "Loading

Paper", About This Machine.

Edges of sheets are creased. The paper is damp. Use paper that has been stored in the

recommended temperature and

humidity conditions. See "Paper

Storage", About This Machine.

Edges of sheets are creased. You are using non-

recommended paper.

Use recommended paper. See

"Recommended Paper Sizes and

Types", About This Machine.

Images are only partially

printed.

The paper is damp. Use paper that has been stored in the

recommended temperature and

humidity conditions. See "Paper

Storage", About This Machine.

Black lines appear on the

print produced at the

destination.

The exposure glass,

scanning glass, or ADF is

dirty.

Clean them. See "Cleaning the

Machine", About This Machine.

Images are smudged. Smudging can occur if a

printed side rubs against

things such as the corner of

the machine.

When removing copies from the output

tray, do so carefully to avoid scuffing

the printed side. If you are making

many copies, remove them in small

batches.

Background of received

images appears dirty.

Images from the back of the

page appear.

Image density is too high. Ask the sender to adjust the scan

density settings. For details about how

to change the density, see "Density

(Contrast)", Facsimile Reference.

Received image is too light. When using moist, rough, or

processed paper, areas of

print may not be fully

reproduced.

Use recommended paper. See

"Recommended Paper Sizes and

Types", About This Machine.

Received image is too light. The image density has been

set too low.

Ask the sender to increase the scanning

density. For details about how to

change the density, see "Density

(Contrast)", Facsimile Reference.

Received image is too light. The original of the

transmitted fax was printed

on paper that is too thin.

Ask the sender to reprint the original on

thicker paper, and then fax it again.

3. Troubleshooting When Using the Facsimile Function

Problem Causes Solutions

The image on the back side

of duplex copies has mottled

blank patches or is

smudged.

Missing patches and

smudges are caused by

moisture leaking from the

paper.

• Do not install the machine in

areas that are susceptible to low

temperature.

• Use paper that has been stored

where temperature and humidity

conditions meet the limitations we

recommend. For details about the

paper storage conditions we

recommend, see "Paper Storage",

About This Machine.

Others

Problem Causes Solutions

All fax documents stored in

memory have been lost.

Those documents include

ones stored through

Memory Transmission/

Reception, Memory Lock, or

Substitute Reception.

When about one hour

passes after power to the

machine is turned off, all fax

documents stored in memory

are lost.

If any documents have been lost for this

reason, a Power Failure Report is

automatically printed when the

machine is turned on. If fax documents

stored for Memory Transmission have

been lost, check the destinations and

resend the documents. If fax documents

received through Memory, Memory

Lock or Substitute Reception have been

lost, ask the senders to resend the

documents. See p.68 "Turning Off

the Main Power / In the Event of

Power Failure".

When a correct password is

entered, you cannot print

documents that appear in

the Personal box or

Information box, or

transmit / print out stored

documents.

Documents are locked by a

security function if incorrect

passwords are entered a

certain number of times.

Contact your administrator.

[Prg. Dest.] or [Manual

Entry] does not appear.

This function is made

unavailable by the

enhanced security function.

Contact your administrator.

When You Cannot Send or Receive Fax Messages As Wanted

Problem Causes Solutions

The following functions are

not available: Forwarding,

Store File in the Information

Box, routing e-mail received

via SMTP.

This function is made

unavailable by the

enhanced security function.

Contact your administrator.

Cannot print JPEG format

files with the Mail to Print

function.

Only JFIF files are printable.

(JFIF is a JPEG subformat.)

Make sure the files you are trying to

print are in JFIF subformat.

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Causes Solutions

"Memory is full. Cannot scan

more. Transmission will be

stopped."

The memory is full. If you press [Exit], the machine returns

to standby mode and starts transmitting

the stored pages.

Check the pages that have not been

sent using the Communication Result

Report, and then resend those pages.

3. Troubleshooting When Using the Facsimile Function

If an Error Report Is Printed

An Error Report is printed if a document cannot be successfully sent or received.

Possible causes include a problem with the machine or noise on the telephone line. If an error occurs

during transmission, resend the original. If an error occurs during reception, ask the sender to resend the

document.

• If an error happens frequently, contact your service representative.

• The "Page" column gives the total number of pages. The "Page not sent" or "Page not received"

column gives the number of pages not sent or received successfully.

• You can display destinations by configuring the appropriate User Parameter. For details about how

to do this, see "Parameter Settings", Facsimile Reference.

• You can display sender names by configuring the appropriate User Parameter. For details about

how to do this, see "Parameter Settings", Facsimile Reference.

If an Error Report Is Printed

Turning Off the Main Power / In the Event of

Power Failure

The following notes concern power failure and turning off the machine.

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.

Pulling the cord can damage the power cord. Use of damaged power cords could result in fire

or electric shock.

• Do not turn off the main power switch while the power indicator is lit or blinking. If you do, the hard

disk and memory may be damaged and failure could result.

• Turn off the main power switch before pulling out the plug. If you pull out the plug with the switch

on, the hard disk and memory may be damaged and failure could result.

• Make sure 100% is shown on the display before you unplug the machine. If a lower value is

shown, some data is currently present in memory.

• Right after a power failure, the internal battery needs to be sufficiently recharged to guard against

future data loss. Keep the machine plugged in and the main power switch on for about 24 hours

after the power loss.

Even if the main power switch is turned off, the contents of the machine memory (for example,

programmed numbers) will not be lost. However, if power is lost for about one hour because the main

power switch is turned off, there is a power cut, or the power cable is removed, contents of the Fax

memory are lost. Lost items will include any fax documents stored in memory using Memory

Transmission/Reception, or Memory Lock.

If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power

is restored.

This report can be used to identify lost files. If a memory stored for Memory Transmission was lost,

resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender

to resend it.

3. Troubleshooting When Using the Facsimile Function

When an Error Occurs Using Internet Fax

This section describes reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a

particular e-mail message. A "cc" of this notification is also sent to the administrator's e-mail address

when one is specified.

• If an incoming Internet Fax from another party bypasses the SMTP server, even if reception is not

successful, an Error Mail Notification is not sent to the sender.

• You can select to send Error Mail Notification by configuring the appropriate User Parameter. For

details about how to do this, see "Parameter Settings", Facsimile Reference.

• If Error Mail Notification cannot be sent, the Error Report (E-mail) is printed by the machine.

• If an error occurs when an e-mail is received via SMTP, the SMTP server sends an error e-mail to

the originator of the document.

Error Report (E-mail)

The Error Report (E-mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted

successfully (due to reasons such as specifying an incorrect e-mail address).

• If an Internet Fax transmission bypasses the SMTP server, even if transmission is not successful, an

error e-mail is not sent from the server.

• After a server-generated error e-mail is printed, the first page of the sent document is printed.

When an Error Occurs Using Internet Fax

3. Troubleshooting When Using the Facsimile Function

4. Troubleshooting When Using the

Printer Function

This chapter describes likely causes of and possible solutions for printer function problems.

Messages Displayed When Installing the

Printer Driver

This section describes what to do if a message appears when installing the printer driver.

Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the

printer driver using [Add Printer] or [Install Printer].

Message number 58 appears if there is a newer version of the printer driver already installed.

Windows XP Professional or Windows Server 2003/2003 R2

This section describes the procedure under Windows XP Professional or Windows Server 2003/2003

R2.

1. On the [start] menu, click [Printers and Faxes].

2. Click [Add a printer].

3. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript® 3TM

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

4. Specify a port.

• Available ports vary according to your Windows operating system or the type of interface. For

details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Windows XP Home Edition

This section describes the procedure under Windows XP Home Edition.

1. On the [start] menu, click [Control Panel].

2. Click [Printers and Other Hardware].

3. Click [Printers and Faxes].

4. Click [Add a printer].

5. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript 3

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

6. Specify a port.

• Available ports vary according to your Windows operating system or the type of interface. For

details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Windows Vista

This section describes the procedure under Windows Vista.

1. On the Start menu, click [Control Panel].

4. Troubleshooting When Using the Printer Function

2. Click [Hardware and Sound].

3. Click [Printers].

4. Click [Add a printer].

5. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript 3

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

6. Specify a port.

• Available ports vary according to your Windows operating system or the type of interface. For

details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Windows 7

This section describes the procedure under Windows 7.

1. On the Start menu, click [Control Panel].

2. Click [Hardware and Sound].

3. Click [Devices and Printers].

4. Click [Add a printer].

5. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

Messages Displayed When Installing the Printer Driver

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript 3

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

6. Specify a port.

• Available ports vary according to your Windows operating system or the type of interface. For

details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Windows Server 2008

This section describes the procedure under Windows Server 2008.

1. On the [Start] menu, click [Control Panel].

2. Click [Hardware and Sound].

3. Click [Printers].

4. Click [Add a printer].

5. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript 3

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

6. Specify a port.

4. Troubleshooting When Using the Printer Function

• Available ports vary according to your Windows operating system or the type of interface. For

details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Windows Server 2008 R2

This section describes the procedure under Windows Server 2008 R2.

1. On the [Start] menu, click [Control Panel].

2. Click [Hardware].

3. Click [Devices and Printers].

4. Click [Add a printer].

5. Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the driver is as follows:

• PCL 5e

32bit-driver: "\x86\DRIVERS\PCL5e\XP_VISTA\(language)\DISK1"

64bit-driver: "\X64\DRIVERS\PCL5e\X64\(language)\DISK1"

• PCL 6

32bit-driver: "\x86\DRIVERS\PCL6\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PCL6\X64\MUI\DISK1"

• PostScript 3

32bit-driver: "\x86\DRIVERS\PS\XP_VISTA\MUI\DISK1"

64bit-driver: "\X64\DRIVERS\PS\X64\MUI\DISK1"

If the installer starts, click [Cancel] to quit.

6. Specify a port.

• Available ports vary according to your Windows operating system or the type of interface. For

details, see "Confirming the Connection Method", Printer Reference.

• The PCL6 printer driver is installed in the language of your operating system.

Messages Displayed When Installing the Printer Driver

If USB Connection Fails

This section describes how to troubleshoot a problem related to USB connections.

Problem Causes Solutions

The machine is not

automatically recognized.

The USB cable is not

connected properly.

Disconnect the USB cable, and then

turn off the main power switch. Turn on

the main power switch again. When

the machine has fully booted up,

reconnect the USB cable.

Windows has already

configured the USB settings.

Check whether the computer

has identified the machine as

an unsupported device.

Open Windows' Device Manager,

and then, under [Universal Serial Bus

controllers], remove any conflicting

devices. Conflicting devices have a [!]

or [?] icon by them. Take care not to

accidentally remove required devices.

For details, see Windows Help.

The machine does not

recognize the USB

connection even when a

USB cable is inserted.

If the USB cable is

connected while the

machine is off, the machine

might not recognize the USB

connection.

Press the operation switch, and then

disconnect the USB cable. When the

machine has returned to the ready

condition, reconnect the USB cable.

4. Troubleshooting When Using the Printer Function

Messages Displayed When Using the Printer

Function

This section describes the principal messages that appear on the display panel, error logs or reports. If

other messages appear, follow their instructions.

Status Messages

This section describes the machine status messages.

Message Status

"Hex Dump Mode" In Hex Dump mode, the machine receives data in hexadecimal format.

Turn off the main power switch after printing, and then turn it back on.

"Job Suspended..." Printing was temporarily stopped by SmartDeviceMonitor for Client.

You can resume printing via [My Job List] in SmartDeviceMonitor for

Client, or via the Web Image Monitor. To resume printing via Web

Image Monitor, check with your system administrator first.

"Offline" The machine is offline. To start printing, switch the machine online by

pressing [ Online].

"Please wait." This message might appear for a second or two while the machine is

preparing, performing initial adjustments, or adding toner. Wait a

while.

"Printing..." The machine is printing. Wait a while.

"Ready" This is the default ready message. The machine is ready for use. No

action is required.

"Resetting job..." The machine is resetting the print job. Wait until "Ready" appears on

the display panel.

"Setting change..." The machine is changing settings. You cannot use the control panel

while this message is displayed. Wait a while.

"Waiting for print data..." The machine is waiting for the next data to print. Wait a while.

Messages Displayed When Using the Printer Function

Messages Displayed on the Control Panel When Using the Printer Function

This section describes likely causes of and possible solutions for the error messages that appear on the

control panel.

• Before turning the main power switch off, see "Turning On/Off the Power", About This Machine.

Message Causes Solutions

"Authentication has failed." The entered login user name

or login password is not

correct.

Ask the user administrator for the

correct login user name and login

password.

"Authentication has failed." The machine cannot perform

authentication.

Contact your administrator.

"Cannot connect with the

wireless card. Turn the main

power switch off, then check

the card."

• The wireless LAN

board was not inserted

when the machine was

turned on.

• The wireless LAN

board was pulled out

after the machine was

turned on.

• The settings are not

updated although the

unit is detected.

Turn off the main power switch, and

then check the wireless LAN board is

inserted correctly. And then, turn on the

main power switch again. If the

message appears again, call your

service representative.

"Cannot display files from

the selected memory

device."

The memory device used

cannot be recognized.

For details about the recommended

memory devices for the Direct printing

function from removable memory

devices, contact your sales or service

representative. The USB flash memory

that features password protection or

other security features may not work

normally.

"Hardware Problem:

Ethernet"

An error has occurred in the

Ethernet interface.

Turn off the main power switch, and

then back on again. If the message

appears again, contact your service

representative.

4. Troubleshooting When Using the Printer Function

Message Causes Solutions

"Hardware Problem: HDD" An error has occurred in the

hard disk.

Turn off the main power switch, and

then back on again. If the message

appears again, contact your service

representative.

"Hardware Problem: USB" An error has occurred in the

USB interface.

Turn off the main power switch, and

then back on again. If the message

appears again, contact your service

representative.

"Hardware Problem:

Wireless Board"

Access to the wireless board

in which the wireless LAN

board is inserted is possible,

but an error was detected.

Turn off the main power switch, and

then check the wireless board is

inserted correctly. And then, turn on the

main power switch again. If the

message appears again, contact your

service representative.

"Hardware Problem:

Wireless Card"

• The installed wireless

LAN card is not

compatible with this

machine.

• An error has occurred

in the wireless LAN

card.

Turn off the main power switch, and

then check the wireless card. And then,

turn on the main power switch again. If

the message appears again, contact

your service representative.

"Load following paper in n.

To cancel job, press [Job

Reset]."

(A figure is placed at n.)

The printer driver settings are

incorrect or the tray does not

contain paper of the size

selected in the printer driver.

Check that the printer driver settings

are correct, and then load paper of the

size selected in the printer driver into

the input tray. For details about how to

change the paper size, see "Changing

the Paper Size", About This Machine.

"More than one file cannot

be selected with this file

type."

A non-JPEG file has been

selected.

Multiple non-JPEG files cannot be

selected at one time in the Direct

printing function from removable

memory devices. Select files

separately.

Messages Displayed When Using the Printer Function

Message Causes Solutions

"Paper size and type are

mismatched. Select another

tray from the following and

press [Continue]. To cancel

job, press [Job Reset]. Paper

size and type can also be

changed in User Tool."

The printer driver settings are

incorrect or the tray does not

contain paper of the size or

type selected in the printer

driver.

Check that the printer driver settings

are correct, and then load paper of the

size selected in the printer driver into

the input tray. For details about how to

change the paper size, see "Changing

the Paper Size", About This Machine.

"Paper size of n is

mismatched. Select another

tray from the following and

press [Continue].Paper type

can also be changed in User

Tools."

(A tray name is placed at n.)

The size of the paper in the

tray does not match the

paper size specified in the

printer driver.

Select a tray containing paper that is

the same size as the specified paper

size.

"Problem: Printer Font Error" An error has occurred in the

font settings.

Contact your service representative.

"The selected file(s)

contained file(s) without

access privileges. Only

file(s) with access privileges

will be deleted."

You have tried to delete files

without the authority to do

so.

Files can be deleted by the person who

created the file. To delete a file which

you are not authorized to delete,

contact the person who created the

file.

"The same paper tray

cannot be set for the main

sheets and slip sheets

([Designate]). Check the

setting."

The tray selected for other

pages is the same as the one

for slip sheets.

Reset the job. Be sure the tray you

select for slip sheets is not providing

paper for other pages.

"The size of the selected

file(s) is too large."

The total size of the selected

file(s) exceeds 1 GB.

File(s) with a total size that exceeds 1

GB cannot be printed.

• When the total size of the multiple

files that are selected exceeds 1

GB, select files separately.

• Print by using a function other

than the Direct printing function

from removable memory devices.

4. Troubleshooting When Using the Printer Function

Message Causes Solutions

"Updating the destination

list... Please wait. Specified

destination(s) or sender's

name has been cleared."

The destination list is being

updated from the network

using Web Image Monitor.

Wait until the message disappears. Do

not switch off the power while this

message is displayed. Depending on

the number of destinations to be

updated, there may be some delay

before you can resume operation.

Operations are not possible while this

message is displayed.

"You do not have the

privileges to use this

function."

The logged in user name

does not have permission for

the selected function.

Contact your administrator about the

permission for the required function.

Other Messages

This section describes likely causes of and possible solutions for the error messages that are printed on

the error logs or reports.

Message Causes Solutions

"86: Error" Parameters of the control

code are invalid.

Check the print settings.

"91: Error" Printing was canceled by the

auto job cancel function due

to a command error.

Check that the data is valid.

"92: Error" Printing was canceled

because [Job Reset] or the

[Clear/Stop] key was

selected on the machine's

control panel.

Perform the print operation again if

necessary.

"98: Error" The machine could not

access Hard disk correctly.

Turn off the main power switch, and

then back on again. If the message

appears frequently, contact your

service representative.

Messages Displayed When Using the Printer Function

Message Causes Solutions

"99: Error" This data cannot be printed.

The specified data is either

corrupt or not supported by

the Direct printing function

from removable memory

devices.

Check that the data is valid. For details

about the kinds of data supported by

the Direct printing function from

removable memory devices, see

"Direct Printing from a Removable

Memory Device", Printer Reference.

"Address Book is currently in

use by another function.

Authentication has failed."

The machine currently

cannot perform

authentication because the

Address Book is being used

by another function.

Wait a while, and then retry the

operation.

"Auto-registration of user

information has failed."

Automatic registration of

information for LDAP

Authentication or Windows

Authentication failed

because the Address Book is

full.

Contact your administrator.

"Cannot store data of this

size."

The paper size exceeded

the capacity of the

Document Server.

Reduce the paper size of the file that

you want to send to a size that the

Document Server can store. Custom

size files can be sent but not stored

afterward.

"Classification Code is

incorrect."

The classification code has

not been entered, or the

classification code has been

entered incorrectly.

Enter the correct classification code.

"Classification Code is

incorrect."

The classification code is not

supported with the printer

driver.

Select Optional for classification code.

For details about how to specify

classification code settings, see

"Configuring Classification Codes",

Printer Reference.

"Collate has been

cancelled."

Collate was canceled. Turn off the main power switch, and

then back on again. If the message

appears again, contact your sales or

service representative.

4. Troubleshooting When Using the Printer Function

Message Causes Solutions

"Compressed Data Error." The printer detected corrupt

compressed data.

• Check the connection between

the computer and the printer.

• Check that the program you used

to compress the data is

functioning correctly.

"Data storage error." You tried to print a Sample

Print, Locked Print, Hold

Print, or Stored Print file, or

to store a file in the

Document Server when the

hard disk was

malfunctioning.

Contact your service representative.

"Document Server is not

available to use. Cannot

store."

You cannot use the

Document Server function.

Contact your administrator.

"Duplex has been

cancelled."

Duplex printing was

canceled.

• Select the proper paper size for

the duplex function. See

"Specifications for the Main Unit",

About This Machine.

• In [Tray Paper Settings], under

"Paper Type", set "Apply Duplex"

to [Yes] for the paper tray that

can be used for duplex print. For

details, see "Tray Paper Settings",

Network and System Settings

Reference.

"Error has occurred." A syntax error, etc.,

occurred.

Check that the PDF file is valid.

"Exceeded max. capacity of

Document Server. Cannot

store."

The hard disk became full

after a file was stored.

Delete some of the files stored in the

Document Server or reduce the size

that you want to send.

"Exceeded max. number of

files of Document Server.

Cannot store."

The maximum file capacity

of the Document Server was

exceeded.

Delete some of the files stored in the

Document Server.

Messages Displayed When Using the Printer Function

Message Causes Solutions

"Exceeded max. number of

files to print for temporary /

stored jobs."

While printing a Sample

Print, Locked Print, Hold

Print, or Stored Print file, the

maximum file capacity was

exceeded.

Delete unneeded files stored in the

machine.

"Exceeded max. number of

pages of Document Server.

Cannot store."

The maximum page

capacity of the Document

Server was exceeded.

Delete some of the files stored in the

Document Server or reduce the number

of pages that you want to send.

"Exceeded max. number of

pages to print for

temporary / stored jobs."

While printing a Sample

Print, Locked Print, Hold

Print, or Stored Print file, the

maximum page capacity

was exceeded.

Delete unneeded files stored in the

machine.

Reduce the number of pages to print.

"Exceeded max. pages.

Collate is incomplete."

The number of pages

exceeds the maximum

number of sheets that you

can use Collate with.

Reduce the number of pages to print.

"Exceeded the maximum unit

count for Print Volume Use.

The job has been

cancelled."

The number of pages the

user is permitted to print has

been exceeded.

Contact your administrator.

"Failed to obtain file system." PDF direct printing could not

be performed because the

file system could not be

obtained.

Turn off the main power switch, and

then back on again. If the message

appears again, contact your service

representative.

"File system is full." PDF file does not print out

because the capacity of the

file system is full.

Delete all unnecessary files from the

hard disk, or decrease the file size sent

to the machine.

"HDD is full." The hard disk became full

while printing a Sample

Print, Locked Print, Hold

Print, or Stored Print file.

Delete unneeded files stored in the

machine.

Alternatively, reduce the data size of

the Sample Print, Locked Print, Hold

Print, or Stored Print file.

4. Troubleshooting When Using the Printer Function

Message Causes Solutions

"HDD is full." When printing with the

PostScript 3 printer driver,

the hard disk capacity for

fonts and forms has been

exceeded.

Delete unneeded forms or fonts

registered in the machine.

"I/O buffer overflow." An input buffer overflow

occurred.

• In [Printer Features], under

[System], set [Memory Usage] to

[Font Priority].

• In [Printer Features], under [Host

Interface], select [I/O Buffer],

and then set the maximum buffer

size to a larger value.

• Reduce the number of files being

sent to the machine.

"Information for user

authentication is already

registered for another user."

The user name for LDAP or

Integration Server

authentication was already

registered in a different

server with a different ID,

and a duplication of the user

name occurred due to a

switching of domains

(servers), etc..

Contact your administrator.

Messages Displayed When Using the Printer Function

Message Causes Solutions

"Insufficient Memory" A memory allocation error

occurred.

PCL 5e

• On the printer driver's [Print

Quality] tab, select a lower

resolution in the "Resolution"

area.

• In [Printer Features], under

[System], set [Memory

Usage] to [Font Priority].

PCL 6

• On the printer driver's

[Detailed Settings] tab, click

[Print Quality] in the

"Menu:", and then select a

lower resolution in the

"Resolution:" list.

• On the printer driver's

[Detailed Settings] tab, click

[Print Quality] in the

"Menu:", and then select

"Raster" in the "Vector/

Raster:" list. In some cases, it

will take a long time to

complete a print job.

• In [Printer Features], under

[System], set [Memory

Usage] to [Font Priority].

PostScript 3

• On the printer driver's

[Detailed Settings] tab, click

[Print Quality] in the

"Menu:", and then select a

lower resolution in the

"Resolution:" list.

• In [Printer Features], under

[System], set [Memory

Usage] to [Font Priority].

4. Troubleshooting When Using the Printer Function

Message Causes Solutions

"Memory Retrieval Error" A memory allocation error

occurred.

Turn off the main power switch, and

then back on again. If the message

appears again, replace the RAM.

"No response from the

server. Authentication has

failed."

A timeout occurred while

connecting to the server for

LDAP authentication or

Windows Authentication.

Check the status of the server.

"Print overrun." Images were discarded

while printing.

PCL 5e

On the printer driver's [Print

Quality] tab, select a lower

resolution in the "Resolution" area.

PCL 6

On the printer driver's [Detailed

Settings] tab, click [Print Quality]

in the "Menu:", and then select a

lower resolution in the

"Resolution:" list.

PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Print Quality]

in the "Menu:", and then select a

lower resolution in the

"Resolution:" list.

"Printing privileges have not

been set for this document."

The PDF document you have

tried to print has no

privileges to print.

Contact the owner of the document.

"Receiving data failed." Data reception was aborted. Resend the data.

"Selected ppr. size is not

supported. Job was

cancelled."

Job reset is automatically

performed if the specified

paper size is incorrect.

Specify the correct paper size, and

then print the file again.

"Sending data failed." The machine received a

command to stop

transmission from the printer

driver.

Check if the computer is working

correctly.

Messages Displayed When Using the Printer Function

Message Causes Solutions

"Staple has been cancelled." Stapling printing was

canceled.

Check the paper orientation, paper

quantity, print orientation, and staple

position. Certain settings can produce

print results that might not be as

expected.

"The entered password is

incorrect."

The password of the

encrypted PDF file has been

entered incorrectly.

Enter the correct password.

"The print job has been

cancelled because capture

file(s) could not be stored:

Exceeded max. memory."

The hard disk became full

after a file was stored.

Delete the files stored in the Document

Server or reduce the file size to be sent.

"The print job has been

cancelled because capture

file(s) could not be stored:

Exceeded max. number of

files."

The maximum file capacity

of the Document Server was

exceeded.

Delete the files stored in the Document

Server.

"The print job has been

cancelled because capture

file(s) could not be stored:

Exceeded max. number of

pages per file."

The maximum page

capacity of the Document

Server was exceeded.

Delete some of the files stored in the

Document Server or reduce the number

of pages that you want to send.

"You do not have a privilege

to use this function. This job

has been cancelled."

The entered login user name

or login password is not

correct.

Check that the user name and

password are correct.

"You do not have a privilege

to use this function. This job

has been cancelled."

The logged in user is not

allowed to use the selected

function.

Contact your administrator.

"You do not have a privilege

to use this function. This

operation has been

cancelled."

The logged in user does not

have the privileges to

the paper tray settings.

Contact your administrator.

If printing does not start, contact your service representative.

4. Troubleshooting When Using the Printer Function

• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in

conjunction with the error log. For details about how to print the Configuration Page, see "List / Test

Print", Printer Reference.

Checking the Error Log

If files could not be stored due to printing errors, identify the cause of the errors by checking the error log

on the control panel.

• The most recent 30 errors are stored in the error log. If a new error is added when there are 30

errors already stored, the oldest error is deleted. However, if the earliest error is a Sample Print,

Locked Print, Hold Print, or Stored Print error, it is not deleted. The error is stored separately until the

number of errors reaches 30.

• If the main power switch is turned off, the log is deleted.

• You cannot view [Error Log] on the simplified display.

1. Press the [Printer] key to display the printer screen.

CCT001

2. Press [Error Log].

An error log list appears.

Messages Displayed When Using the Printer Function

3. Press the desired job list, and then press [Details].

A detailed error log appears.

4. Troubleshooting When Using the Printer Function

When You Cannot Print

This section describes what to do if printing does not start even after performing a printing operation.

Problem Causes Solutions

Printing does not start. The power is off. Check the cable is securely plugged

into the power outlet and the machine.

Turn on the main power switch.

Printing does not start. The machine is set to

"Offline".

Press [ Online].

Printing does not start. The cause is displayed on

the screen of the control

panel.

Check the error message or warning

status on the display panel, and then

take the required action.

Printing does not start. The interface cable is not

connected correctly.

Connect the interface cable securely. If

it has a fastener, fasten that securely as

well. See "Connecting to the Interface",

Network and System Settings

Reference.

Printing does not start. The correct interface cable is

not being used.

The type of interface cable you should

use depends on the computer. Be sure

to use the correct one. If the cable is

damaged or worn, replace it. See

"Connecting to the Interface", Network

and System Settings Reference.

Printing does not start. The interface cable was

connected after the machine

was switched on.

Connect the interface cable before

turning on the main power switch.

When You Cannot Print

Problem Causes Solutions

Printing does not start. If the machine is using

wireless LAN, failure to print

might result from a weak

wireless signal.

In [System Settings], under [Interface

Settings], select [Wireless LAN], and

then press [Wireless LAN Signal] to

check signal status. If signal quality is

poor, move the machine to a location

where radio waves can pass or

remove objects that might cause

interference.

(You can check signal status only when

using wireless LAN in the infrastructure

mode.)

Printing does not start. If the machine is using

wireless LAN, SSID settings

are incorrect.

Check using the machine's display

panel that the SSID is correctly set. See

"Wireless LAN", Network and System

Settings Reference.

Printing does not start. If the machine is using

wireless LAN, the receiver's

MAC address may be

preventing communication

with the access point.

Check access point settings when in the

infrastructure mode. Depending on the

access point, client access may be

limited by MAC address. Also, check

there are no problems in transmission

between access point and wired

clients, and between access point and

wireless clients.

Printing does not start. The login user name, login

password, or driver

encryption key is invalid.

Check the login user name, login

password, or driver encryption key.

Printing does not start. Advanced encryption has

been set using the Extended

Security function.

Check the settings of the Extended

Security function with the administrator.

4. Troubleshooting When Using the Printer Function

Problem Causes Solutions

Data In indicator does not

light up or flash.

If the Data In indicator does

not light up or flash even

after the print job starts, the

machine has not received

the data.

• When the machine is connected

to a computer via a cable, check

the computer print port settings

are correct. For details, see p.

93 "When the Data In Indicator

Does Not Light Up or Flash".

• When it is networked with a

computer, contact your

administrator.

[List / Test Print] is disabled. A mechanical error might

have occurred.

Contact your service representative.

Printing does not start when

using the extended wireless

LAN in Ad-hoc mode.

The correct Communication

mode is not set.

• Turn off the main power switch,

and then back on again. See

"Turning On/Off the Power",

About This Machine.

• In [System Settings], under

[Interface Settings], select

[Wireless LAN], and then set

[Communication Mode] to

[802.11 Ad-hoc Mode] and

[Security Method] to [Off]. Then

at the other side, set [SSID

Setting] and [Ad-hoc Channel] to

the same values.

If printing does not start, contact your service representative.

When the Data In Indicator Does Not Light Up or Flash

When the Data In indicator does not light up or flash after starting a print job, data is not being sent to

the machine.

When the machine is connected to the computer using the interface cable

This section describes how to check the print port when the Data In indicator does not light up or blink.

Check if the print port setting is correct.

When You Cannot Print

For Windows XP Professional or Windows Server 2003/2003 R2

1. Click the [start] button, and then click [Printers and Faxes].

2. Click the icon of the machine. On the [File] menu, click [Properties].

3. Click the [Ports] tab.

4. In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Home Edition

1. Click the [start] button, and then click [Control Panel].

2. Click [Printers and Other Hardware].

3. Click [Printers and Faxes].

4. Click the icon of the machine. On the [File] menu, click [Properties].

5. Click the [Ports] tab.

6. In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows Vista

1. Click the Start button, and then click [Control Panel].

2. Click [Hardware and Sound].

3. Click [Printers].

4. Click the icon of the machine. On the [Organize] menu, click [Properties].

5. Click the [Ports] tab.

6. In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows 7

1. Click the Start button, and then click [Control Panel].

2. Click [Hardware and Sound].

3. Click [Devices and Printers].

4. Right click the icon of the machine. On the context menu, click [Printer properties].

5. Click the [Ports] tab.

6. In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows Server 2008

1. Click the [Start] button, and then click [Control Panel].

2. Click [Hardware and Sound].

3. Click [Printers].

4. Click the icon of the machine. On the [Organize] menu, click [Properties].

5. Click the [Ports] tab.

6. In the [Print to the following port(s)] list, confirm the correct port is selected.

4. Troubleshooting When Using the Printer Function

For Windows Server 2008 R2

1. Click the [Start] button, and then click [Control Panel].

2. Click [Hardware].

3. Click [Devices and Printers].

4. Right click the icon of the machine. On the context menu, click [Printer properties].

5. Click the [Ports] tab.

6. In the [Print to the following port(s)] list, confirm the correct port is selected.

Network connection

Contact the network administrator.

When You Cannot Print

Other Printing Problems

This section describes likely causes of and possible solutions for problems that can occur when printing

from a computer.

When you cannot print clearly

Problem Causes Solutions

The printed image is

smudged.

Settings for thick paper have

not been made when

printing on thick paper in the

bypass tray.

PCL 5e

On the printer driver's [Paper]

tab, select [Bypass Tray] in the

"Input Tray:" list. Then in the

"Type:" list, select [Thick 1 (106 to

130 g/m2)] [Thick 3 (164 to

220 g/m2)].

PCL 6

On the printer driver's [Detailed

Settings] tab, click [Paper] in the

"Menu:", and then select [Bypass

Tray] in the "Input Tray:" list. Then

in the "Paper Type:" list, select

[Thick 1 (106 to 130 g/m2)]

[Thick 3 (164 to 220 g/m2)].

PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Paper] in the

"Menu:", and then select [Bypass

Tray] in the "Input Tray:" list. Then

in the "Paper Type:" list, select

[Thick 1 (106 to 130 g/m2)]

[Thick 3 (164 to 220 g/m2)].

The printed image is faded

over the entire page.

The paper is damp. Use paper that has been stored in the

recommended temperature and

humidity conditions. See "Paper

Storage", About This Machine.

The printed image is faded

over the entire page.

The paper is unsuitable. Use recommended paper. Printing on

coarse or treated paper might result in

faint print image. See "Recommended

Paper Sizes and Types", About This

Machine.

4. Troubleshooting When Using the Printer Function

Problem Causes Solutions

Images smudge when

rubbed. (Toner is not fixed.)

The specified paper type

and the paper that is

actually loaded might be

different. For example, thick

paper might be loaded but

not specified as the paper

type.

PCL 5e

On the printer driver's [Paper]

tab, select a proper paper type in

the [Type:] box.

PCL 6

On the printer driver's [Detailed

Settings] tab, click [Paper] in the

"Menu:", and then select a proper

paper type in the "Paper Type:"

list.

PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Paper] in the

"Menu:", and then select a proper

paper type in the "Paper Type:"

list.

Images smudge when

rubbed. (Toner is not fixed.)

The fusing unit is

deteriorated or damaged.

Replace the unit. See "Replacing

Machine Parts", About This Machine.

The printed image is different

from the image on the

computer's display.

Printing will be performed by

the machine's graphic

processing function.

Only when using PCL 6

On the printer driver's [Detailed

Settings] tab, click [Print Quality]

in the "Menu:", and then select

[Raster] in the "Vector/Raster:"

list.

When printing graphics, the

output and the screen are

different.

If the printer driver is

configured to use the

graphics command, the

graphics command from the

machine is used to print.

If you want to print accurately, set the

printer driver to print without using the

graphics command. See the printer

driver Help.

Images are smudged. Smudging can occur if a

printed side rubs against

things such as the corner of

the machine.

When removing copies from the output

tray, do so carefully to avoid scuffing

the printed side. If you are making

many copies, remove them in small

batches.

Other Printing Problems

Problem Causes Solutions

Lines of garbled or

unwanted alphanumeric

characters appear.

An incorrect printer

language might have been

selected.

Select the correct printer driver, and

then print the file again.

Images are cut off, or excess

is printed.

You may be using paper

smaller than the size

selected in the application.

Use the same size paper as that

selected in the application. If you

cannot load paper of the correct size,

use the reduction function to reduce the

image, and then print. See the printer

driver Help.

Photo images are coarse. Some applications print at

lower resolution.

Use the application's settings to specify

a higher resolution.

A solid line is printed as a

dashed line or appears

blurred.

Dither patterns do not match. Only when using PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Print Quality]

in the "Menu:", and then change

the "Dithering" setting.

Fine lines are fuzzy, of

inconsistent thickness, or do

not appear.

Super fine lines have been

specified in the application.

Only when using PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Print Quality]

in the "Menu:", and then change

the "Dithering" setting.

If the problem continues after you

change the dithering settings, use the

settings of the application in which the

image was created to change thickness

of the lines.

4. Troubleshooting When Using the Printer Function

When paper is not fed properly

Problem Causes Solutions

Paper is not fed from the

selected tray.

When you are using a

Windows operating system,

printer driver settings

override those settings using

the display panel.

PCL 5e

On the printer driver's [Paper]

tab, select the desired input tray in

the "Input Tray:" list.

PCL 6

On the printer driver's [Detailed

Settings] tab, click [Paper] in the

"Menu:", select the desired input

tray in the "Input Tray:" list.

PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Paper] in the

"Menu:", select the desired input

tray in the "Input Tray:" list.

Images are printed at a

slant.

The paper is feeding in at a

slant.

Load the paper correctly. See "Loading

Paper", About This Machine.

Misfeeds occur frequently. The number of sheets loaded

exceeds the capacity of the

machine.

• When loading paper into the

paper tray, load paper only as

high as the upper limit markings

on the side fences of the paper.

• When loading paper on the

bypass tray, load only as much

paper as can be held between

the guides on the bypass tray.

Misfeeds occur frequently. The paper tray's side fences

are set too tightly.

Push the side fences lightly, and then

reset them.

Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the

recommended temperature and

humidity conditions. See "Paper

Storage", About This Machine.

Misfeeds occur frequently. The paper is too thick or too

thin.

Use recommended paper. See

"Recommended Paper Sizes and

Types", About This Machine.

Other Printing Problems

Problem Causes Solutions

Misfeeds occur frequently. The paper is wrinkled or has

been folded/creased.

• Use recommended paper. For

details about recommended

paper, see "Recommended Paper

Sizes and Types", About This

Machine.

• Use paper that has been stored in

the recommended temperature

and humidity conditions. For

details about the proper way to

store paper, see "Paper Storage",

About This Machine.

Misfeeds occur frequently. Printed paper is being used. Do not load sheets that have already

been copied or printed onto by

another machine.

Misfeeds occur frequently. Sheets are sticking together. Fan the sheets thoroughly before

loading them. Alternatively, feed the

sheets into the machine one at a time.

Misfeeds occur frequently. The friction pad, paper feed

roller, or registration roller

may be dirty.

Clean the pertinent section as

necessary. See "Cleaning the Friction

Pad and Paper Feed Roller" and

"Cleaning the Registration Roller",

About This Machine.

Sheets are feeding in

together, resulting in jams.

Sheets are sticking together. Fan the sheets thoroughly before

loading them. Alternatively, feed the

sheets into the machine one at a time.

Printed paper becomes

creased.

The paper is damp. Use paper that has been stored in the

recommended temperature and

humidity conditions. See "Paper

Storage", About This Machine.

Printed paper becomes

creased.

The paper is too thin. Use recommended paper. See

"Recommended Paper Sizes and

Types", About This Machine.

Edges of sheets are creased. The paper is damp. Use paper that has been stored in the

recommended temperature and

humidity conditions. See "Paper

Storage", About This Machine.

4. Troubleshooting When Using the Printer Function

100

Problem Causes Solutions

Edges of sheets are creased. You are using non-

Other Printing Problems

101

Other Printing Problems

103

4. Troubleshooting When Using the Printer Function

104

5. Troubleshooting When Using the

Scanner Function

This chapter describes likely causes of and possible solutions for scanner function problems.

Messages Displayed When Using the Scanner

Function

This section describes the principal messages that appear on the display panel and the client computer.

If other messages appear, follow their instructions.

Messages Displayed on the Control Panel When Using the Scanner Function

This section describes likely causes of and possible solutions for the error messages that appear on the

control panel. If a message not described here appears, act according to the message.

Message Causes Solutions

"Authentication has failed." The entered login user name

or login password is not

correct.

Contact the user administrator.

"Authentication has failed." The machine cannot perform

authentication.

Contact your administrator.

"Authentication with the

destination has failed. Check

settings. To check the current

status, press [Scanned Files

Status]."

The entered user name or

password was invalid.

• Check that the user name and

password are correct.

• Check that the ID and password

for the destination folder are

correct.

• A password of 128 or more

characters may not be

recognized.

"Cannot communicate with

PC. Contact the

administrator."

WSD (Device) protocol or

WSD (Scanner) protocol is

disabled.

Contact your administrator.

"Cannot find the specified

path. Please check the

settings."

The destination computer

name or folder name is

invalid.

Check whether the computer name and

the folder name for the destination are

correct.

105

Message Causes Solutions

"Cannot find the specified

path. Please check the

settings."

An antivirus program or a

firewall is preventing the

machine connecting to your

computer.

• Antivirus programs and firewalls

can prevent client computers from

establishing connection with this

machine.

• To prevent an antivirus

application blocking the

connection, register the facsimile

program in the antivirus

program's exclusion list. For

details about the procedure for

excluding a program, see your

antivirus application's Help.

• To prevent a firewall blocking the

connection, register the machine's

IP address in the firewall's IP

address exclusion settings. For

details about the procedure for

excluding an IP address, see your

firewall's Help.

"Cannot start scanning

because communication was

failed."

Scan Profile is not set on the

client computer.

Set Scan Profile. For details about how

to do this, see "Changing a Scan

Profile", Scanner Reference.

"Cannot start scanning

because communication was

failed."

The [Take no action] setting

has been selected on the

client computer, forcing the

client computer to remain

inactive when it receives

scan data.

Open scanner properties, click the

[Events] tab, and then select [Start this

program] as the computer's response

on receipt of scan data. For details, see

your operating system's Help.

"Cannot start scanning.

Check the setting(s) on the

PC."

The Scan Profile might be

incorrectly configured.

Check the Scan Profile configuration.

5. Troubleshooting When Using the Scanner Function

106

Message Causes Solutions

"Cannot write on the

memory storage device.

Check the memory storage

device and machine

settings."

The memory device is faulty,

or the file name contains a

character that cannot be

used.

• Check to see if the memory device

is defective.

• Check the memory device. It

might be unformatted, or its

format might be incompatible with

this machine.

• Check the file name set at the time

of scanning. For details about the

characters that can be used in file

names, see "Specifying the File

Name", Scanner Reference.

"Cannot write on the

memory storage device

because remaining free

space is insufficient."

The memory device is full

and scan data cannot be

saved. Even if the memory

device appears to have

sufficient free space, data

might not be saved if the

maximum number of files

that can be saved is

exceeded.

• Replace the memory device.

• If the document is scanned as

single-page or divided multiple

pages, data already written to the

memory device is saved as is.

Replace the memory device, and

then press [Retry] to save the

remaining data, or press [Cancel]

to redo the scan.

"Cannot write on the

memory storage device

because the device is write-

protected."

The memory device is write-

protected.

Unlock the write-protection on the

memory device.

"Captured file exceeded

max. number of pages per

file. Cannot send the

scanned data."

The maximum number of

pages per file has been

exceeded.

Reduce the number of pages in the

transmitted file, and then resend the

file. See "Storage function", Scanner

Reference.

"Connection with LDAP

server has failed. Check the

server status."

A network error has

occurred and connection

has failed. Try the operation

once more.

• Try the operation once more. If

the message is still shown, the

network may be crowded.

• In [System Settings], under

[Administrator Tools], check the

settings of LDAP server. For

details, see "Programming the

LDAP server", Network and

System Settings Reference.

Messages Displayed When Using the Scanner Function

107

Message Causes Solutions

"Contains invalid

character(s). Please re-

enter."

The file name contains a

character that cannot be

used.

Check the file name specified at the

time of scanning. The file name

specified in the Sending Scan Files to

Folders function cannot contain the

following characters:

\ / : * ? " < > |

The file name cannot start or end with a

period ".".

"Could not send the data

because the PC timed out

before it was sent."

A time out occurred when

using WSD Scanner. Time

outs occur when too much

time passes between

scanning an original and

sending its data. The

followings are likely causes

of time outs:

• Too many originals per

set.

• Misfed originals.

• Transmission of other

jobs.

• Reduce the number of originals,

and then scan again.

• Remove any misfed original, and

then scan again.

• Use Scanner Journal to check

there are no jobs awaiting

transmission, and then scan

again.

"Destinations to which

encrypted files will be sent

contain users without

certificates or with invalid

certificates. Check the

destinations."

The destination's S/MIME

certificates are invalid or

cannot be found.

Contact your administrator.

"Destinations to which

encrypted files will be sent

contain users that could not

be verified by the

certificates. Check the

destinations."

S/MIME certificates are

valid, but the Certificate

Authority could not be found

for the destination.

Contact your administrator.

"Entered user code is not

correct. Please re-enter."

You have entered an

incorrect user code.

Check the authentication settings, and

then enter a correct user code.

5. Troubleshooting When Using the Scanner Function

108

Message Causes Solutions

"Exceeded max. E-mail size.

Sending E-mail has been

cancelled. Check [Max. E-

mail Size] in Scanner

Features."

The file size per page has

reached the maximum e-

mail size specified in

[Scanner Features].

• In [Scanner Features], under

[Send Settings], increase the size

of [Max. E-mail Size].

• In [Scanner Features], under

[Send Settings], set [Divide &

Send E-mail] to [Yes (per Page)]

or [Yes (per Max. Size)].

"Exceeded max. No. of

results to display. Max.: n"

(A figure is placed at n.)

Search results have

exceeded the max.

displayable number.

Search again after changing the

search conditions.

"Exceeded max. data

capacity. Check scanning

resolution, then press Start

key again."

The scanned data exceeded

maximum data capacity.

Specify the scan size and resolution

again. Note that it may not be possible

to scan very large originals at a high

resolution. See "Relationship between

Resolution and Scan Size", Scanner

Reference.

"Exceeded max. data

capacity. Check the

scanning resolution, then

reset original(s)."

The scanned original

exceeded maximum data

capacity.

Specify the scan size and resolution

again. Note that it may not be possible

to scan very large originals at a high

resolution. See "Relationship between

Resolution and Scan Size", Scanner

Reference.

"Exceeded max. number of

alphanumeric characters for

the path."

The maximum number of

specifiable alphanumeric

characters in a path has

been exceeded.

Check the maximum number of

characters which can be entered for

the path, and then enter it again. See

"Values of Various Set Items for

Transmission/Storage/Delivery

Function", Scanner Reference.

"Exceeded max. number of

alphanumeric characters."

The maximum enterable

number of alphanumeric

characters has been

exceeded.

Check the maximum number of

characters which can be entered, and

then enter it again. See "Values of

Various Set Items for Transmission/

Storage/Delivery Function", Scanner

Reference.

Messages Displayed When Using the Scanner Function

109

Message Causes Solutions

"Exceeded max. number of

file name. Cannot scan.

Check Start No."

Scanning is impossible

because the first digit in the

serial number assigned to

single-page files is too large,

making subsequent numbers

unassignable.

Press [Send File Type / Name] on the

scanner screen, and then press

[Change] to the right of the entry box.

Use the number keys to specify a

smaller number as the first digit in the

serial number.

"Exceeded max. number of

file name. Cannot send the

data. Check Start No."

Sending scanned files is

impossible because the first

digit in the serial number

assigned to single-page files

is too large, making

subsequent numbers

unassignable.

Press [Send File Type / Name] on the

scanner screen, and then press

[Change] to the right of the entry box.

Use the number keys to specify a

smaller number as the first digit in the

serial number.

"Exceeded max. number of

files which can be sent at the

same time. Reduce the

number of the selected files."

The number of files

exceeded the maximum

number possible.

Reduce the number of files, and then

send them again.

"Exceeded max. number of

files which can be used in

Document Server at the

same time."

The maximum number of

files that can be stored in the

Document Server has been

exceeded.

Check the files stored by the other

functions, and then delete unneeded

files. For details about how to delete

files, see "Deleting a Stored

Document", Copy and Document

Server Reference.

"Exceeded max. number of

pages per file. Do you want

to store the scanned pages

as 1 file?"

The file being stored has

exceeded the maximum

number of pages for one file.

Specify whether to store the data or

not. Scan the pages that were not

scanned, and then store them as a new

file. See "Storing Files Using the

Scanner Function", Scanner Reference.

"Exceeded max. number of

standby files. Try again after

the current file is sent."

The maximum number of

standby files was exceeded.

There are 100 files waiting in the

sending queue for e-mail, Scan to

Folder, or delivery functions. Wait until

files have been sent.

"Exceeded max. number of

stored files. Cannot send the

scanned data as capturing

files is unavailable."

Too many files are waiting to

be delivered.

Try again after they have been

delivered.

5. Troubleshooting When Using the Scanner Function

110

Message Causes Solutions

"Exceeded max. page

capacity per file. Press

[Send] to send the scanned

data, or press [Cancel] to

delete."

The number of scanned

pages exceeded maximum

page capacity.

Select whether to send the data so far.

"Exceeded max. page

capacity per file. Press

[Write] to write the scanned

data to the memory storage

device, or press [Cancel] to

delete."

The scan could not be

completed because the

maximum number of pages

that can be scanned by this

machine was exceeded

during writing to the

Memory device.

Reduce the number of documents to be

written to the memory device, and then

try again.

"Exceeded maximum

number of file to store.

Delete all unnecessary files."

Too many files are waiting to

be delivered.

Please try again after they have been

delivered.

"Exceeded time limit for

LDAP server search. Check

the server status."

A network error has

occurred and connection

has failed.

• Try the operation once more. If

the message is still shown, the

network may be crowded.

• In [System Settings], under

[Administrator Tools], check the

settings of LDAP server. For

details, see "Programming the

LDAP server", Network and

System Settings Reference.

"Invalid certificates or no S/

MIME certificates were

found."

The destination's S/MIME

certificates are invalid or

cannot be found.

Contact your administrator.

"LDAP server authentication

has failed. Check the

settings."

The user name and

password differ from those

set for LDAP Authentication.

In [System Settings], under

[Administrator Tools], check the settings

of LDAP server. For details, see

"Programming the LDAP server",

Network and System Settings

Reference.

Messages Displayed When Using the Scanner Function

111

Message Causes Solutions

"Memory is full. Cannot

scan. The scanned data will

be deleted."

Because of insufficient hard

disk space, the first page

could not be scanned.

Try one of the following measures:

• Wait for a while, and then retry

the scan operation.

• Reduce the scan area or scanning

resolution. See "Scan Settings" of

Various Scan Settings, Scanner

Reference.

• Delete unneeded stored files. See

"Deleting a Stored File", Scanner

Reference.

"Memory is full. Do you

want to store scanned file?"

Because there is not enough

free hard disk space in the

machine for storing in the

Document Server, only some

of the pages could be

scanned.

Specify whether to use the data or not.

"Memory is full. Press [Write]

to write the current scanned

data to the memory storage

device, or press [Cancel] to

delete."

The scan could not be

completed because there

was insufficient hard disk

memory at the time of saving

to the memory device.

Select whether or not to save the

scanned document to the memory

device.

"Memory is full. Scanning

has been cancelled. Press

[Send] to send the scanned

data, or press [Cancel] to

delete."

Because there is not enough

free hard disk space in the

machine for delivering or

sending by e-mail while

storing in the Document

Server, only some of the

pages could be scanned.

Specify whether to use the data or not.

"Memory storage device not

detected. Insert the device."

There is no memory device

inserted.

Insert a memory device, or check to

see whether the memory device is

properly inserted in the media slot.

"No paper. Load paper of

one of the following sizes."

No paper is set in the

specified paper tray.

Load paper of the sizes listed in the

message. See "Loading Paper", About

This Machine.

"Now loading WSD...

Please wait."

WSD scanner function is

being prepared.

Wait a while.

5. Troubleshooting When Using the Scanner Function

112

Message Causes Solutions

"Only one memory storage

device can be used in one

time. Please remove all other

memory storage devices to

resume writing."

Only one memory device

can be connected at a time.

Insert one memory device only in the

media slot.

"Original is being scanned

by another function. Switch

to the following function,

then press the Stop key to

cancel scanning or press the

Start key to continue."

A function of the machine

other than the Scanner

function is being used such

as the Copier function.

Cancel the job in progress.

For example, press [Exit], and then

press the [Copy] key. Next, press the

[Clear/Stop] key. When the message

"The Clear / Stop key was pressed.

Are you sure you want to stop

scanning?" appears, press [Stop].

"Output buffer is full.

Sending the data has been

cancelled. Please try again

later."

Too many jobs are in

standby state, and sending

was canceled.

Retry sending after sending jobs in

standby state completes.

"SMTP authentication E-mail

address and Administrator

E-mail address mismatch."

The SMTP authentication e-

mail address and the

administrator's e-mail

address do not match.

Contact your administrator.

"Scanner journal is full.

Please check Scanner

Features."

"Print & Delete Scanner

Journal" in [Scanner

Features] is set to [Do not

Print: Disable Send], and

Scanner Journal is full.

Print or delete Scanner Journal. For

details, see "General Settings",

Scanner Reference.

"Selected file is currently in

use. File name cannot be

changed."

You cannot change the

name of a file whose status

is "Waiting..." or that is

being edited with

DeskTopBinder.

Cancel transmission ("Waiting..." status

cleared) or the DeskTopBinder setting,

and then change the file name.

"Selected file is currently in

use. Password cannot be

changed."

You cannot change the

password of a file whose

status is "Waiting..." or that is

being edited with

DeskTopBinder.

Cancel transmission ("Waiting..." status

cleared) or the DeskTopBinder setting,

and then change the password.

Messages Displayed When Using the Scanner Function

113

Message Causes Solutions

"Selected file is currently in

use. User name cannot be

changed."

You cannot change the

sender's name whose status

is "Waiting..." or that is

being edited with

DeskTopBinder.

Cancel transmission ("Waiting..." status

cleared) or the DeskTopBinder setting,

and then change the user name.

"Sending the data has

failed. The data will be

resent later."

A network error has

occurred and a file was not

sent correctly.

Wait until sending is retried

automatically after the preset interval. If

sending fails again, contact the

network administrator.

"Some invalid destination(s)

contained. Do you want to

select only valid

destination(s)?"

The specified group contains

e-mail destinations and Scan

to Folder destinations, either

of which are incompatible

with the specified

transmission method.

In the message that appears at each

transmission, press [Select].

"Some of selected files are

currently in use. They could

not be deleted."

You cannot delete a file

which is waiting to be

transmitted ("Waiting..."

status displayed) or whose

information is being

changed with

DeskTopBinder.

Cancel transmission ("Waiting..." status

cleared) or the DeskTopBinder setting,

and then delete the file.

"Some page(s) are near

blank. To cancel, press the

Stop key."

The first page of the

document is almost blank.

The original's blank side might have

been scanned. Be sure to place your

originals correctly.

"The entered file name

contains invalid character(s).

Enter the file name again

using any of the following 1

byte characters. " 0 to 9 ", "

A to Z ", " a to z ", " . - _""

The file name contains a

character that cannot be

used.

Check the file name set at the time of

scanning. For details about characters

that can be used in file names, see

"Specifying the File Name", Scanner

Reference.

"The selected file(s)

contained file(s) without

access privileges. Only

file(s) with access privileges

will be deleted."

You have tried to delete files

without the authority to do

so.

The files can be deleted by the file

administrator. To delete a file which

you are not authorized to delete,

contact your administrator.

5. Troubleshooting When Using the Scanner Function

114

Message Causes Solutions

"Transmission has failed.

Insufficient memory in the

destination hard disk. To

check the current status,

press [Scanned Files

Status]."

Transmission has failed.

There was not enough free

space on the hard disk of the

SMTP server, FTP server, or

client computer at the

destination.

Allocate sufficient space.

"Transmission has failed. To

check the current status,

press [Scanned Files

Status]."

While a file was being sent,

a network error occurred

and the file could not be sent

correctly.

If the same message appears again

after scanning again, the cause could

be a mixed network, or else network

settings were changed during WSD

scanner transmission. Check with your

system administrator.

"Updating the destination list

has failed. Try again?"

A network error has

occurred.

Check whether the server is connected.

"Updating the destination

list... Please wait. Specified

destination(s) or sender's

name has been cleared."

A specified destination or

sender's name was cleared

when the destination list in

the delivery server was

updated.

Specify the destination or sender's

name again.

"Updating the destination

list... Please wait. Specified

destination(s) or sender's

name has been cleared."

The destination list is being

updated from the network

using Web Image Monitor.

Wait until the message disappears. Do

not switch off the power while this

message is displayed. Depending on

the number of destinations to be

updated, there may be some delay

before you can resume operation.

Operations are not possible while this

message is displayed.

"You do not have the

privileges to use this

function."

The logged in user name

does not have permission for

the selected function.

Contact your administrator about the

permission for the required function.

Messages Displayed on the Client Computer

This section describes likely causes of and possible solutions for the main error messages displayed on

the client computer when using the TWAIN driver. If a message not described here appears, act

according to the message.

Messages Displayed When Using the Scanner Function

115

Message Causes Solutions

"Any of Login User Name,

Encryption Key is incorrect."

The entered login user

name, password, or driver

encryption key was invalid.

• Check the login user name, login

password, and driver encryption

key.

• Permission to use this function has

not been granted. Contact your

administrator.

"Call Service"

"Please call your service

representative."

An unrecoverable error has

occurred in the machine.

Contact your service representative.

"Cannot add any more

scanning mode."

The maximum number of

registerable scan modes has

been exceeded.

The maximum number of modes that

can be stored is 100. Delete unneeded

modes.

"Cannot connect to the

scanner. Check the network

Access Mask settings in User

Tools."

An access mask is set. Contact the network or scanner

administrator.

"Cannot find "XXX" scanner

used for the previous scan.

"YYY" will be used instead."

("XXX" and "YYY" indicate

scanner names.)

The main power switch of

the previously used scanner

is not set to "On".

Check whether the main power switch

of the scanner used for the previous

scan is turned on.

"Cannot find "XXX" scanner

used for the previous scan.

"YYY" will be used instead."

("XXX" and "YYY" indicate

scanner names.)

The machine is not

connected to the network

correctly.

• Check that the previously used

scanner is connected to the

network correctly.

• Cancel the Personal Firewall of

the client computer. For details,

see Windows Help.

• Use an application such as telnet

to make sure SNMPv1 or

SNMPv2 is set as the machine's

protocol. See "Remote

Maintenance Using telnet",

Network and System Settings

Reference.

• Select the scanner used for the

previous scan.

5. Troubleshooting When Using the Scanner Function

116

Message Causes Solutions

"Cannot specify any more

scanning area."

The maximum number of

registerable scan areas has

been exceeded.

The maximum number of scanning

areas that can be stored is 100. Delete

unneeded scanning areas.

"Clear Misfeed(s) in ADF." A paper misfeed has

occurred inside the ADF.

Remove jammed originals, and then

insert them again. For details, see p.

125 "Removing Jammed Paper".

Check whether the originals are

suitable to be scanned by the machine.

"Communication error has

occurred on the network."

A communication error has

occurred on the network.

Check whether the client computer can

use the TCP/IP protocol.

"Error has occurred in the

scanner driver."

An error has occurred in the

driver.

• Check whether the network cable

is connected correctly to the client

computer.

• Check whether the Ethernet board

of the client computer is

recognized correctly by

Windows.

• Check whether the client

computer can use the TCP/IP

protocol.

"Error has occurred in the

scanner."

The application-specified

scan conditions have

exceeded the setting range

of the machine.

• Check whether the scanning

settings made with the application

exceed the setting range of the

machine.

• Disable the client computer's own

firewall. For details, see Windows

Help.

"Fatal error has occurred in

the scanner."

An unrecoverable error has

occurred in the machine.

An unrecoverable error has occurred

in the machine. Contact your service

representative.

Messages Displayed When Using the Scanner Function

117

Message Causes Solutions

"Insufficient memory. Close

all other applications, then

restart scanning."

Memory is insufficient. • Close all the unnecessary

applications running on the client

computer.

• Uninstall the TWAIN driver, and

then reinstall it after restarting the

computer.

"Insufficient memory. Reduce

the scanning area."

Scanner memory is

insufficient.

• Reset the scan size.

• Lower the resolution.

• Set with no compression. See

TWAIN driver Help.

The problem may be due to the

following cause:

• Scanning cannot be performed if

large values are set for brightness

when using halftone or high

resolution. See "Relationship

between Resolution and Scan

Size", Scanner Reference.

"Invalid Winsock version.

Please use version 1.1 or

higher."

You are using an invalid

version of Winsock.

Install the operating system of the

computer or copy Winsock from the

operating system CD-ROM.

"No User Code is registered.

Consult your system

administrator."

Access is restricted with user

codes.

Contact your administrator of the

machine.

"No response from the

scanner."

The machine or client

computer is not connected to

the network correctly.

Check whether the machine or client

computer is connected to the network

correctly.

"No response from the

scanner."

The network is crowded. Wait for a while, and then try to

reconnect.

5. Troubleshooting When Using the Scanner Function

118

Message Causes Solutions

"Scanner is in use for other

function. Please wait."

A function of the machine

other than the Scanner

function is being used such

as the Copier function.

• Wait for a while, and then

reconnect.

• Cancel the job in progress.

For example, press [Exit], and

then press the [Copy] key. Next,

press the [Clear/Stop] key. When

the message "The Clear / Stop

key was pressed. Are you sure

you want to stop scanning?"

appears, press [Stop].

"Scanner is not available on

the specified device."

The TWAIN scanner function

cannot be used on this

machine.

Contact your service representative.

"Scanner is not available.

Check the scanner

connection status."

The machine's main power

switch is off.

Turn on the main power switch.

"Scanner is not available.

Check the scanner

connection status."

The machine is not

connected to the network

correctly.

• Check whether the machine is

connected to the network

correctly.

• Deselect the personal firewall

function of the client computer.

For details, see Windows Help.

• Use an application such as telnet

to make sure SNMPv1 or

SNMPv2 is set as the machine's

protocol. See "Remote

Maintenance Using telnet",

Network and System Settings

Reference.

"Scanner is not ready.

Check the scanner and the

options."

The ADF cover is open. Check whether the ADF cover is

closed.

"The name is already in use.

Check the registered

names."

You tried to register a name

that is already in use.

Use another name.

Messages Displayed When Using the Scanner Function

119

When You Cannot Send Scanned Files

This section describes likely causes of and solutions for problems related to network delivery and

sending e-mail.

When Stored Files Cannot Be Accessed

This section describes likely causes of and possible solutions for job access-related problems.

Problem Causes Solutions

The stored file is locked and

is not accessible.

The file, which is password

protected, is locked because

the password was

incorrectly entered ten times.

Contact your administrator.

When Stored Files Cannot Be Edited

This section describes likely causes of and possible solutions for stored files being unable to be edited.

Problem Causes Solutions

Stored files cannot be

deleted. File names and

passwords cannot be

changed. Files cannot be

redelivered.

Limits have been imposed

using the available extended

security function.

Contact your administrator.

When You Cannot Browse the Network to Send a Scan File

This section describes likely causes of and possible solutions for the network browsing failing to operate

when files are sent.

Problem Causes Solutions

The network cannot be

browsed when specifying

the destination folder.

The following machine

settings may not be correct:

• IP address

• Subnet Mask

Check the settings. See "Interface

Settings", Network and System Settings

Reference.

5. Troubleshooting When Using the Scanner Function

120

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver-related problems.

Problem Causes Solutions

The Scanner Properties

dialog box cannot be

displayed.

Advanced encryption has

been specified in the

extended security setting.

For details about the extended security

setting, contact your administrator.

When the Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the network delivery function problems.

Problem Causes Solutions

Cannot use the network

delivery function.

The delivery software may

be an old version or a

security setting may be

specified.

Contact your administrator.

Cannot use the network

delivery function.

The network delivery

function setting is not correct.

Specify it correctly. See "Network

Settings Required to Use the Network

Delivery Scanner", Network and

System Settings Reference.

When S/MIME Cannot Be Used

This section describes likely causes of and possible solutions for S/MIME-related problems.

Problem Causes Solutions

If several destinations are

selected for the

broadcasting sequence, the

data is sent over twice.

Encrypted e-mails are sent to

the destinations for which S/

MIME authentication is set,

and plain text e-mails are

sent to the destinations for

which S/MIME

authentication is not set.

Make sure S/MIME-authentication

destinations are separate from plain

text destinations.

Contact your administrator. For details

about destination settings.

When You Cannot Send Scanned Files

121

Problem Causes Solutions

When putting a signature on

an e-mail using S/MIME,

an e-mail address for

"Sender" is not set for

"From".

When S/MIME is applied,

the administrator appears in

the "From" field, and the

sender appears in the

"Reply-to" field.

Contact your administrator.

• Using S/MIME makes e-mail larger than when not using S/MIME.

When You Cannot Send Scan Files Using WSD

This section describes likely causes of and possible solutions for sending scan files using WSD.

Problem Causes Solutions

The WSD scanner function

cannot be used.

Scan Profile is not set on the

client computer.

Set Scan Profile. For details about how

to do this, see "Changing a Scan

Profile", Scanner Reference.

The WSD scanner function

cannot be used.

The [Take no action] setting

has been selected on the

client computer, forcing the

client computer to remain

inactive when it receives

scan data.

Open scanner Properties, click the

[Events] tab, and then select [Start this

program] as the computer's response

on receipt of scan data. For details, see

your operating system's Help.

5. Troubleshooting When Using the Scanner Function

122

When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expected.

Problem Causes Solutions

The scanned image is dirty. The exposure glass,

scanning glass, or ADF is

dirty.

Clean them. See "Cleaning the

Machine", About This Machine.

The image is distorted or out

of position.

The original was moved

during scanning.

Do not move the original during

scanning.

The image is distorted or out

of position.

The original was not pressed

flat against the exposure

glass.

Make sure the original is pressed flat

against the exposure glass.

The scanned image is upside

down.

The original was placed

upside down.

Place the original in the correct

orientation. See "Setting of Original

Feed Type", Scanner Reference.

No image results from

scanning.

The original was placed

with the front and back

reversed.

When the original is placed directly on

the exposure glass, the side to be

scanned must face down. When the

original is inserted into the ADF, the

side to be scanned must face up.

Images are scanned in

rotated.

If you set the original with its

top edge backward and

save full color/gray scale

images as a TIFF or JPEG

file, they are scanned in

rotated.

When placing an original directly on

the exposure glass, align its top edge

flush against the left side of the

exposure glass.

When inserting a stack of originals into

the ADF, insert them top edge leading

in. For details, see "Setting of Original

Feed Type", Scanner Reference.

When Scanning Is Not Done As Expected

123

Problem Causes Solutions

The scanned image contains

white spaces.

• If you scan originals

using functions other

than the network

TWAIN scanner

function, certain paper

size and resolution

settings may produce

scanned images that

are larger than the

specified size because

of margins being

added to the sides.

• If the File Format

Converter (optional) is

installed, the margins

may become wider.

Scanning at a higher resolution may

reduce the margins.

The scanned image is

grayed out or a text pattern

appears in the background.

You have scanned a copy

guarded document

protected from unauthorized

copying.

Check the document. For details about

how to prevent unauthorized copying

of the document, see "Preventing an

Unauthorized Copy", About This

Machine.

After an original is scanned,

the following settings are

canceled:

Destination, Sender, E-mail

text, Subject, and File name

To prevent the scanned data

being sent to the wrong

destination, this machine has

a function that cancels the

settings once the scanned

data is sent.

Contact your service representative.

5. Troubleshooting When Using the Scanner Function

124

6. Clearing Misfeeds

This chapter describes what to do when paper or originals misfeed (become jammed inside the

machine).

Removing Jammed Paper

This section describes how to locate and remove jammed paper.

• The inside of the machine could be very hot. Do not touch the parts with a label indicating the

"hot surface." Otherwise, an injury might occur.

• Some of this machine's internal components get very hot. For this reason, take care when

removing misfed paper. Not doing so could result in burns.

• When clearing misfeeds, do not turn off the operation switch. If you do, your copy settings will be

lost.

• To prevent misfeeds, do not leave any torn scraps of paper inside the machine.

• Contact your service representative if misfeeds occur frequently.

• When removing jammed sheets, take care to touch only those areas explicitly indicated in the

manual.

• Do not remove the fusing unit. Doing so will result in loss of print quality.

• If the error message remains displayed even after you remove misfed paper, open and close the

front cover.

• If a detailed removal instruction appears on the right of the screen, follow it.

• You can also use the procedure indicated in [System Status] to remove jammed paper.

Locating Jammed Paper

A misfeed has occurred in the place corresponding to the letter displayed on the control panel.

125

CFF001

A2 B

Z2 Z1

A2 B

Z2 Z1

A2 B

Z2 Z1

Type 1Type 1 Type 2Type 2 Type 3Type 3

1. Press the key of the section from where you want to remove the jammed paper.

2. After each step is complete, press [Next]. To go back to the previous step, press

[Previous].

3. When all jammed paper is removed, restore the machine to the original state.

• More than one misfeed may be indicated. When this happens, check all the areas indicated.

• If there is no misfed paper in the first area you check, see the other areas that are indicated.

6. Clearing Misfeeds

126

When A1 is displayed

This section describes how to remove misfeeds from location “A1”.

1. Carefully pull out tray 1 until it stops.

CFF002

2. Remove the misfed paper, and then carefully push tray 1 fully in.

CFF003

3. Push the button on the right side of the machine to open the front cover.

CFF004

4. Close the front cover.

Removing Jammed Paper

127

When A2 is displayed

This section describes how to remove misfeeds from location “A2”.

1. Remove the misfed paper, and then close the bypass tray.

CFF005

2. Push the button on the right side of the machine to open the front cover.

CFF004

3. Close the front cover.

When B is displayed

This section describes how to remove misfeeds from location “B”.

6. Clearing Misfeeds

128

1. Remove any paper from the bypass tray.

CFF006

2. Close the bypass tray.

3. Push the button on the right side of the machine to open the front cover.

CFF004

4. Hold the print cartridge's front handle to lift and pull it out.

CFF008

Removing Jammed Paper

129

5. Remove the misfed paper.

CFF009

6. Raise the lever B.

CFF010

1. Lever B

7. Remove the misfed paper, and then lower the lever B.

CFF011

8. Return the print cartridge to its original position.

9. Close the front cover.

6. Clearing Misfeeds

130

When C is displayed

This section describes how to remove misfeeds from location “C”.

1. Pull up on the lever to open the rear cover.

CFF012

2. Release the lock of the fusing unit.

CFF013

3. Pull out the fusing unit.

CFF014

Removing Jammed Paper

131

4. Remove the misfed paper, and then return the fusing unit to its original position.

CFF015

5. Remove the misfed paper.

CFF016

6. Remove the misfed paper from the paper exit.

• Type 1

CFF017

• Type 2

6. Clearing Misfeeds

132

CFF018

• Type 3

CFF019

7. Close the rear cover.

When P is displayed

This section describes how to remove misfeeds from location “P”.

1. Open the upper cover of the ADF.

CFF020

Removing Jammed Paper

133

2. Remove the misfed paper.

CFF021

3. Open the right cover of the ADF.

CFF022

4. Remove the misfed paper.

CFF023

5. Close the right and upper cover of the ADF.

6. Clearing Misfeeds

134

6. Lift the ADF.

CFF024

7. Turn the knob P, and then remove the misfed paper.

CFF025

1. Knob P

8. Lower the ADF.

When R is displayed (Type 3 Only)

This section describes how to remove misfeeds from location “R”.

1. Pull up on the lever to open the rear cover.

CFF012

Removing Jammed Paper

135

2. Remove the misfed paper from the paper exit.

CFF019

3. Close the rear cover.

When Y1 - Y3 is displayed

“Y1”, “Y2”, and “Y3” indicate a paper jam has occurred in the following optional trays:

• “Y1”: Tray 2

• “Y2”: Tray 3

• “Y3”: Tray 4

The following example explains how to remove a paper jam in tray 2.

The same procedure can be used for paper in trays 3 and 4.

1. Carefully pull out tray 2 until it stops.

CFF026

6. Clearing Misfeeds

136

2. Remove the misfed paper, and then carefully push tray 2 fully in.

CFF027

3. Push the button on the right side of the machine to open the front cover.

CFF004

4. Close the front cover.

When Z1 - Z2 is displayed

This section describes how to remove misfeeds from location “Z1” - “Z2”.

1. Remove the misfed paper from the rear side of the machine.

CFF028

Removing Jammed Paper

137

2. Pull up on the lever to open the rear cover.

CFF012

3. Remove the misfed paper.

CFF029

4. Lift the guide board Z1.

CFF030

1. Guide board Z1

6. Clearing Misfeeds

138

5. Remove the misfed paper, and then lower the guide board Z1.

CFF031

6. Close the rear cover.

7. Remove any paper from the bypass tray.

CFF006

8. Close the bypass tray.

9. Pull tray 1 out completely.

CFF032

Removing Jammed Paper

139

10. Lower the Z2 lever.

CFF033

1. Z2 lever

11. Remove the misfed paper, and then return the Z2 lever to its original position.

CFF034

12. Carefully push tray 1 fully in.

13. Push the button on the right side of the machine to open the front cover.

CFF004

14. Close the front cover.

6. Clearing Misfeeds

140

Removing Jammed Staples

This section describes how to remove jammed staples.

• Curled paper may cause staples to jam. To avoid this, turn paper over in the tray.

• When using Type 3, after removing jammed staples, staples will not be ejected the first few times

you try to use the stapler.

1. Open the finisher cover on the right side of the machine.

CFF035

2. Hold the lever, and then gently pull out the cartridge.

CFF036

Removing Jammed Staples

141

3. Open the face plate of the cartridge, and then remove any jammed staples.

CCT030

4. Return the face plate to its original position.

5. Hold the lever, and then push in the cartridge until it clicks.

CFF037

6. Close the finisher cover on the right side of the machine.

6. Clearing Misfeeds

142

7. Appendix

Trademarks

Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of

Adobe Systems Incorporated in the United States and/or other countries.

PCL® is a registered trademark of Hewlett-Packard Company.

UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/

Open Company Limited.

Microsoft®, Windows®, Windows Server®, and Windows Vista® are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other countries.

Other product names used herein are for identification purposes only and might be trademarks of their

respective companies. We disclaim any and all rights to those marks.

The proper names of the Windows operating systems are as follows:

• The product names of Windows XP are as follows:

Microsoft® Windows® XP Professional Edition

Microsoft® Windows® XP Home Edition

Microsoft® Windows® XP Media Center Edition

Microsoft® Windows® XP Tablet PC Edition

• The product names of Windows Vista are as follows:

Microsoft® Windows Vista® Ultimate

Microsoft® Windows Vista® Business

Microsoft® Windows Vista® Home Premium

Microsoft® Windows Vista® Home Basic

Microsoft® Windows Vista® Enterprise

• The product names of Windows 7 are as follows:

Microsoft® Windows® 7 Home Premium

Microsoft® Windows® 7 Professional

Microsoft® Windows® 7 Ultimate

Microsoft® Windows® 7 Enterprise

• The product names of Windows Server 2003 are as follows:

Microsoft® Windows Server® 2003 Standard Edition

Microsoft® Windows Server® 2003 Enterprise Edition

• The product names of Windows Server 2003 R2 are as follows:

143

Microsoft® Windows Server® 2003 R2 Standard Edition

Microsoft® Windows Server® 2003 R2 Enterprise Edition

• The product names of Windows Server 2008 are as follows:

Microsoft® Windows Server® 2008 Standard

Microsoft® Windows Server® 2008 Enterprise

• The product names of Windows Server 2008 R2 are as follows:

Microsoft® Windows Server® 2008 R2 Standard

Microsoft® Windows Server® 2008 R2 Enterprise

7. Appendix

144

INDEX

ADF...........................................................................9

Adjusting the volume.............................................47

Auto Document Feeder...........................................9

Cannot browse the network to send a scan file120

Cannot make clear copies....................................34

Cannot make copies as wanted...........................38

Cannot print...........................................................91

Cannot send or receive fax messages as wanted...

................................................................................60

Cannot send scanned files..................................120

Checking machine status and settings.................13

Checking the error log..........................................89

Clearing misfeeds................................................125

Combine.................................................................38

Control panel................................................78, 105

Copy function........................................................31

Data storage..........................................................13

Document Server...................................................38

Document Server function.....................................31

Duplex....................................................................38

Edit..........................................................................38

Enquiry...................................................................13

Error log.................................................................89

Error mail notification............................................69

Error occurs using Internet Fax.............................69

Error report (e-mail)..............................................69

Facsimile function..................................................49

How to read this manual.........................................8

If an error report is printed....................................67

If USB connection fails..........................................76

Image density........................................................26

In the event of power failure.................................68

Indicators................................................................11

Item...........................................................................9

List of Options...........................................................9

Locating jammed paper......................................125

Machine address info...........................................13

Machine types.........................................................8

Maintenance info..................................................13

Manuals for this machine........................................4

Memory is full........................................................45

Messages displayed.......................31, 49, 77, 105

Messages displayed on the client computer.....115

Messages displayed on the control panel when

using the printer function.......................................78

Messages displayed on the control panel when

using the scanner function..................................105

Messages Displayed When Changing the On-

screen Language...................................................23

Messages displayed when installing the printer

driver......................................................................71

Model-specific information...................................10

Names of Major Items............................................9

Network connection..............................................93

Network delivery function cannot be used.......121

Notes........................................................................9

Notice.......................................................................7

Other messages.....................................................81

Other printing problems........................................96

Panel tone..............................................................12

Printer function.......................................................77

Printing....................................................................60

Printing position.....................................................28

Problems operating the machine..........................18

Reception...............................................................60

Removing jammed paper...................................125

145

Removing jammed staples..................................141

Scanner function..................................................105

Scanning is not done as expected.....................123

Server-Generated error e-mail............................69

Stamp.....................................................................38

Status messages.....................................................77

Stored files cannot be accessed........................120

Stored files cannot be edited.............................120

Symbols....................................................................8

Trademarks..........................................................143

Transmission...........................................................60

Transmission/Reception.......................................60

Turning off the main power...................................68

TWAIN.................................................................115

TWAIN driver cannot be started.......................121

When A1 is displayed........................................127

When A2 is displayed........................................128

When an indicator to the right of a function key is

lit.............................................................................16

When B is displayed...........................................128

When C is displayed..........................................131

When memory is full..............................................66

When P is displayed...........................................133

When paper is not fed properly...........................96

When R is displayed (type 3 only)....................135

When S/MIME cannot be used........................121

When the data in indicator does not light up or

flash........................................................................93

When the machine is connected to the computer

using the interface cable.......................................93

When Y1 - Y3 is displayed................................136

When you cannot print clearly.............................96

When you cannot send scan files using WSD..122

When Z1 - Z2 is displayed................................137

Windows 7............................................................73

Windows Server 2003.........................................71

Windows Server 2003 R2...................................71

Windows Server 2008.........................................74

Windows Server 2008 R2...................................75

Windows Vista.......................................................72

Windows XP Home Edition...................................72

Windows XP Professional.....................................71

146

MEMO

147

MEMO

148 EN

M052-7007

Troubleshooting

Operating Instructions

M052-7007EN US

Ricoh Aficio Sp 5210Sf Troubleshooting

Ricoh-Aficio-Sp-5210Sr-Troubleshooting ricoh-aficio-sp-5210sr-troubleshooting

Ricoh-Aficio-Sp-5200S-Troubleshooting ricoh-aficio-sp-5200s-troubleshooting

Navigation menu

Versions of this User Manual:

Views

Navigation