Rongta Technology ACE-H1 Thermal Receipt Printer User Manual

XIAMEN RONGTA TECHNOLOGY CO.,LTD. Thermal Receipt Printer

User Manual

RONGTAUser ManualACE H1 Thermal PrinterXiamen Rongta Technology Co., Ltd.
RONGTAContentsI. Instructions.....................................................................................................................................................31.1 Safety warnings...................................................................................................................................31.2 Precautions..........................................................................................................................................3II. Main Features............................................................................................................................................... 4III. Instructions on technical specifications......................................................................................................4IV. Installation and operation of the printer......................................................................................................64.1 Unsealing of the printer...................................................................................................................... 64.2 Connection method of the printer....................................................................................................... 64.3 Installation of paper rollers.................................................................................................................7V. Switches, buttons and indicator lights of the printer....................................................................................85.1 Power switch.......................................................................................................................................8VI. Cashbox port of the printer.........................................................................................................................8VII. Printer cleaning..........................................................................................................................................97.1 Clean the printer head......................................................................................................................... 97.2 Cleaning sensor...................................................................................................................................9VIII. Paper jam elimination method............................................................................................................... 10IX. Malfunction elimination........................................................................................................................... 109.1 Indicator light on the control penal fail to work...............................................................................109.2 Indicator light function well, but the printer fail to work.................................................................10X. Printer driver.............................................................................................................................................. 1110.1 Driver installation under Windows................................................................................................. 1110.2 Direct drive of serial ports.............................................................................................................. 11Ⅻ.Requirement.......................................................................................................................................................12
RONGTAI. InstructionsACE H1 is currently the smallest front paper exit direct thermal receipt printer in China, supports front andupper paper exits, easy to operate and high cost performance, and is widely used in many fields likeshopping mall, supermarket, hospital, restaurant, bank, gasoline station, toll stations etc.Safety notes:Please read carefully and obey strictly the following instructions before using this printer.1.1 Safety warningsWarning: Do not touch the cutting tools in the printer.Warning: As the print head is the heat-generated component, do not touch it and its peripheral parts whenprinting is in progress or just finished.Warning: Do not touch the surface of the thermal-printing head and its connecting parts to protect it fromthe damage of static.Warning: this product is applies only in the conditions other than tropical condition.WarningIt belongs to the product grade A. It may cause the radio interference in which condition it is suggestedusers take practicable measures to avoid such interference.1.2 PrecautionsThe printer should be placed in a stable place without shock and vibration.Do not use or store the printer in the atmosphere of high temperature, humidity or heavy pollution.The power adapter of printer should be connected to a proper grounded receptacle and it should beavoid to share the same socket with other large electronic machines or equipment which may causethe mains voltage fluctuation.Avoid water or conducting materials (such as metal) to get into the printer, if it occurs, the power mustbe turned off immediately.The printer should not be operated in the condition of out of paper, otherwise it will badly damage theprinting roller and the thermal printer head.Please cut off power supply of power adapter if unused for quite a long time.The users should not dismantle the printer by their own for maintenance or modification.Use only the power adapter provided together with the printer.※Please properly keep the user manual for your reference when needed.
RONGTAII. Main FeaturesFront paper exit and upper paper exitSupport NFC quick connectSupport human voice remindCompact and portable, appearance attractiveCompatible 80 and 58 paper rollsPaper savingSupport interfaces of USB, Ethernet and cashboxCharacters can be enlarge, bolded andunderlined, and the character line spacing, leftand right spacing can be adjusted.Support the printing of the bitmap anddownloaded figures with various densities.Print at a high speed of 250mm/sLow power consumption and operation costsCompatible printing instruction sets of ESCand POSIII. Instructions on technical specificationsPrinting methodLine thermal printing (QR code also can be printed.)Paper width79.5±0.5 mmEffective width of printing paper72mmEffective resolution203dpi (8 dots per mm）Printing speed250mm/s MAXPrint head propertyPrint density：504 dots/line or 576dots/ lineOperating life：100kmPrinter interfaceEthernet USB Cashbox PowerCashbox power supply (6 lines RJ-11 socket, output volts DC24V/1A to drive cashbox operation)Printed characterASCIIcharacter set12x24 dots, 1.25 (width) x3.00 (height) mmParting toolSupport the function of unwinding the paper
RONGTAChinesecharacterlibrary ofinternationalfirst and secondlevel24x24dots, 300 (width）X 3.00 (height）mmInternationalcode10 kinds of international languages such as PC437, Katakana,PC850, PC860, PC863PC865, WPC1252, PC866, PC852,PC858 and so onBarcodeprintingSupport 9 kinds of barcode printing like UPC-A, UPC-E,EAN(JAN)13, EAN(JAN)8, CODE39, CODABAR, ITF,CODE93, CODE128 etc.Printing paperindexPaper typeThermal printing paperRecommendedthermal paperrollSize:AF50KS-EManufacturer: Jujo Thermal Oy(Finland)Size: TF-50KS-EManufacturer: Nippon Paper Industries CO., Ltd.Notes:1. It’s suggested to use the recommended thermal paper or the one with the equalquality, or it will affect the printing result and shorten the operating life ofthermal printer head.2. Do not use the paper roll whose end is pasted on the axis of the roll, or it maydamage the printer.3. If the thermal paper is polluted by the chemical agents or oil, it may fade andaffect the print result.4. Do not use hard materials to rub against the surface of paper, or it will causethe color fading.5. The paper will fade if the ambient temperature is over 70 ℃. Therefore, pleasepay special attention to the effects of the temperature, humidity and illumination.Printer reliability6x106lines (MCBF)Instruction type(compatible inthe printinginstruction setsof ESC/POS )Character printingSupport ANK. Width, height and character spacing of theuser-defined characters and Chinese characters can beadjusted.Bitmap printingSupport the printing of the bitmap and downloaded figureswith various densities.Power adapterAdapter inputvoltageAC 110V/220V,50~60HZAdapter outputvoltageDC 24V/2.5APrinter input voltageDC 24V/2.5AWeightAbout 1.3kg (excluding the paper roll)Size131 (Length) x 127 (Width) x 129 (Height) mm
EnvironmentaladaptationOperation temperature:0~40°COperation relative humidity:20~70%Storage temperature:-20~70°CStorage relative humidity: 5~95%IV. Installation and operation of the printer4.1 Unsealing of the printerPrinter-hostdevicePower adapterPower lineQuickInstallationGuideGuarantee cardPaper rollCDUSB cableOptionalcomponent 58paper tray* Please check the parts when opening the box, if there is something missed, please contact the supplier orthe manufacturer.4.2 Connection method of the printerPlease use the customized power adapter provided together with the printer. Connection as shown in abovefigure.
Attention1. Firstly, plug in the printer power supply connector DC24V, then turn on AC220V power and turn on thepower switch, please do not in a opposite order for avoiding the damage of the machine.2. Using inappropriate power adapter can cause bad print quality, or even damage the printer.3. Do not connect the phone line to the cash box interface, otherwise the printer and phone may bedamaged.4. When you plug in or out the printer power cord, please hold the place where has an arrow on the printerpower connector (Do not plug out the connector by holding printer power supply cord). Forced to plug outprinter power supply cords by pulling power connector cords may cause the damage of the printer or thepower adapter.4.3 Installation of paper rollersACEH1 printers use 80.0 mm thermal paper rolls, and it has easy paper loading mechanism which canmake loading paper more convenient. Thermal paper installation method is as follows:Opening buttonConfirm to open the printer's front coverConfirm to open the printer’s upper coverThe wrong directionThe right directionConfirm that the paper rolls printing isfacing forward and put the paper roll intothe printer; then pulling the paper roll out ofupper coverClose the front cover of the printer, pressforward until the cover locked with a sound.
V. Switches, buttons and indicator lights of the printer5.1 Power switchPower switch is used to switch power of the printer. Printer power switch is located on the left side of theprinter. When you press the switch “-”, then power on the printer; when you press the switch” 0”, turn offthe printer.AttentionOnly turn on the switch when connecting the power supply.5.2 Self-check test of the printerSelf inspection can detect whether the printer works correctly. If you can print the check-list correctly, youwill get the information that in addition to connection with the host interface, the printer is working good,otherwise you may need to repair.Self inspection of the printer is printing a software version number, print density, interface type andEnglish characters and some of the Chinese characters in order.Inspection and operating method is: after the printer connected, press and hold the paper feeding buttonand then turn on the power of printer. Firstly, do the printer reset inspection, when the reset inspection iscompleted, release the paper feeding (FEED) button in less than 5 seconds, then self inspection of theprinter will print out check list for samples.VI. Cashbox port of the printerThe cash box of the printer port using the RJ-11 standard, plug with 6 cords and output DC 24V/1A powersignal to drive the cash box movements. Plug the cash box RJ-11 crystal head into the cash box interface toopen the cash box through printer.Pin functions of printer’s cash box interface is defined as follows:PinNumbersignalflow direction1emptyempty2structureoutput3emptyempty4cash box drive signaloutput5emptyempty6emptyempty
VII. Printer cleaning7.1 Clean the printer headWhen one of the following condition occurs, you have to cleaning the printing headPrinting not clearPrinting page longitudinal column is not clearPaper feeding noisePrint head cleaning steps1. Turn off the power of printer and open the upper cover. If there is paper, remove the paper;2. If you have just finished printing, you should wait until the print head cool completely;3. Erasing dust and stains of the printing head by a soft cloth dipped in ethanol (wring the cloth and dry it).4. When the anhydrous alcohol was fully evaporated, close the upper cover and try again7.2 Cleaning sensorWhen the printer appears one of the following conditions, you should clean the paper out sensor.During printing, printer occasionally terminate printing,Out of paper will alarmOut of paper not alarmCleaning steps of paper out sensors1. Turn off the power of printer and open the upper cover. If there is paper, remove the paper;2. Erasing dust and stains on the surface of the sensor by a soft cloth dipped in ethanol (wring the cloth anddry it).3. When the anhydrous alcohol was fully evaporated, close the upper cover and try again.
Attention1. Printer maintenance is must in the condition that the power supply is turned off.2. Do not touch the print head surface with hand and metal goods. Do not use tweezers and othertools to scratch the print head, printing rubber rollers and sensor surface.3. Do not use gasoline, acetone and other organic solvents.4. Only when the anhydrous alcohol was fully evaporated can we turn on the power to continueprinting.VIII. Paper jam elimination methodWhen the printer jam occurred, first turn off the power of the printer, open the upper cover of theprinter, remove stuck in the paper carefully after waiting for the print head cooling, and then righton paper, close the upper cover. It is not easy to jam if the printing paper selected is recommendedor similar quality or its width is in conformity with the provisions.IX. Malfunction eliminationWhen the printer failed, you can refer to the corresponding processing section. If you are stillunable to remove the fault, please contact distribution dealer or manufacturer.9.1 Indicator light on the control penal fail to workCheck whether the power cord correctly inserted into the printer, power adapter and power socket.Check that the printer electrical source switch is urn on or not.9.2 Indicator light function well, but the printer fail to workRun the self-test to check whether the printer is working properly. If It can not self test, pleasecontact the dealer or technical service personnel.
If the self-test is normal, check the following content1. Check the interface on both ends between the printer and the computer. At the same timeconfirm the connection is to satisfy a printing machine and computer specifications.2. Data transfer settings between printers and computers may differ. You can use the self checkingto print interface setting of the printer. If the printer can't print, please contact the dealer ortechnical service personnel.X. Printer driverThere are two kinds of driving methods of ACEH1 printers. One is to install driver directly underWindows9x/ME/2000/XP, and another is to use a network port and drive directly.10.1 Driver installation under WindowsIn the Windows you could add printer, and drive plate driver specified file to the Windows, justneed to transfer the print command and you can begin to print. In this way,the fact is the printerdriver in Windows converts characters into graphic dot matrix to print.10.2 Direct drive of serial portsIn this way, it doesn't need to use the driver, only need to output the characters directly to the port,and the printer in the department of hard word stock could achieve conversion print of characterfont. The printing way could change to line printing from page printing if you use port directdrive way and it is convenient to control print.It needs to use the instruction set to control the printer to print if using port direct drive, andACEH1 printing machine internal has integrated the ESC/POS command set.
Ⅻ.Requirement Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may cause undesired operation.Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:– Reorient or relocate the receiving antenna.– Increase the separation between the equipment and receiver.– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.– Consult the dealer or an experienced radio/TV technician for help.
Service hotline 400-800-0596Xiamen Rongta Technology Co., Ltd.Official website: www.rongtatech.com

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