Rongta Technology ACE-H1 Thermal Receipt Printer User Manual
XIAMEN RONGTA TECHNOLOGY CO.,LTD. Thermal Receipt Printer
User Manual
RONGTA
User Manual
ACE H1 Thermal Printer
Xiamen Rongta Technology Co., Ltd.
RONGTA
Contents
I. Instructions.....................................................................................................................................................3
1.1 Safety warnings...................................................................................................................................3
1.2 Precautions..........................................................................................................................................3
II. Main Features............................................................................................................................................... 4
III. Instructions on technical specifications......................................................................................................4
IV. Installation and operation of the printer......................................................................................................6
4.1 Unsealing of the printer...................................................................................................................... 6
4.2 Connection method of the printer....................................................................................................... 6
4.3 Installation of paper rollers.................................................................................................................7
V. Switches, buttons and indicator lights of the printer....................................................................................8
5.1 Power switch.......................................................................................................................................8
VI. Cashbox port of the printer.........................................................................................................................8
VII. Printer cleaning..........................................................................................................................................9
7.1 Clean the printer head......................................................................................................................... 9
7.2 Cleaning sensor...................................................................................................................................9
VIII. Paper jam elimination method............................................................................................................... 10
IX. Malfunction elimination........................................................................................................................... 10
9.1 Indicator light on the control penal fail to work...............................................................................10
9.2 Indicator light function well, but the printer fail to work.................................................................10
X. Printer driver.............................................................................................................................................. 11
10.1 Driver installation under Windows................................................................................................. 11
10.2 Direct drive of serial ports.............................................................................................................. 11
Ⅻ.Requirement.......................................................................................................................................................12
RONGTA
I. Instructions
ACE H1 is currently the smallest front paper exit direct thermal receipt printer in China, supports front and
upper paper exits, easy to operate and high cost performance, and is widely used in many fields like
shopping mall, supermarket, hospital, restaurant, bank, gasoline station, toll stations etc.
Safety notes:
Please read carefully and obey strictly the following instructions before using this printer.
1.1 Safety warnings
Warning: Do not touch the cutting tools in the printer.
Warning: As the print head is the heat-generated component, do not touch it and its peripheral parts when
printing is in progress or just finished.
Warning: Do not touch the surface of the thermal-printing head and its connecting parts to protect it from
the damage of static.
Warning: this product is applies only in the conditions other than tropical condition.
Warning
It belongs to the product grade A. It may cause the radio interference in which condition it is suggested
users take practicable measures to avoid such interference.
1.2 Precautions
The printer should be placed in a stable place without shock and vibration.
Do not use or store the printer in the atmosphere of high temperature, humidity or heavy pollution.
The power adapter of printer should be connected to a proper grounded receptacle and it should be
avoid to share the same socket with other large electronic machines or equipment which may cause
the mains voltage fluctuation.
Avoid water or conducting materials (such as metal) to get into the printer, if it occurs, the power must
be turned off immediately.
The printer should not be operated in the condition of out of paper, otherwise it will badly damage the
printing roller and the thermal printer head.
Please cut off power supply of power adapter if unused for quite a long time.
The users should not dismantle the printer by their own for maintenance or modification.
Use only the power adapter provided together with the printer.
※Please properly keep the user manual for your reference when needed.
RONGTA
II. Main Features
Front paper exit and upper paper exit
Support NFC quick connect
Support human voice remind
Compact and portable, appearance attractive
Compatible 80 and 58 paper rolls
Paper saving
Support interfaces of USB, Ethernet and cashbox
Characters can be enlarge, bolded and
underlined, and the character line spacing, left
and right spacing can be adjusted.
Support the printing of the bitmap and
downloaded figures with various densities.
Print at a high speed of 250mm/s
Low power consumption and operation costs
Compatible printing instruction sets of ESC
and POS
III. Instructions on technical specifications
Printing method
Line thermal printing (QR code also can be printed.)
Paper width
79.5±0.5 mm
Effective width of printing paper
72mm
Effective resolution
203dpi (8 dots per mm）
Printing speed
250mm/s MAX
Print head property
Print density：504 dots/line or 576dots/ line
Operating life：100km
Printer interface
Ethernet USB Cashbox Power
Cashbox power supply (6 lines RJ-11 socket, output volts DC
24V/1A to drive cashbox operation)
Printed character
ASCII
character set
12x24 dots, 1.25 (width) x3.00 (height) mm
Parting tool
Support the function of unwinding the paper
RONGTA
Chinese
character
library of
international
first and second
level
24x24dots, 300 (width）X 3.00 (height）mm
International
code
10 kinds of international languages such as PC437, Katakana,
PC850, PC860, PC863PC865, WPC1252, PC866, PC852,
PC858 and so on
Barcode
printing
Support 9 kinds of barcode printing like UPC-A, UPC-E,
EAN(JAN)13, EAN(JAN)8, CODE39, CODABAR, ITF,
CODE93, CODE128 etc.
Printing paper
index
Paper type
Thermal printing paper
Recommended
thermal paper
roll
Size:AF50KS-E
Manufacturer: Jujo Thermal Oy(Finland)
Size: TF-50KS-E
Manufacturer: Nippon Paper Industries CO., Ltd.
Notes:
1. It’s suggested to use the recommended thermal paper or the one with the equal
quality, or it will affect the printing result and shorten the operating life of
thermal printer head.
2. Do not use the paper roll whose end is pasted on the axis of the roll, or it may
damage the printer.
3. If the thermal paper is polluted by the chemical agents or oil, it may fade and
affect the print result.
4. Do not use hard materials to rub against the surface of paper, or it will cause
the color fading.
5. The paper will fade if the ambient temperature is over 70 ℃. Therefore, please
pay special attention to the effects of the temperature, humidity and illumination.
Printer reliability
6x106lines (MCBF)
Instruction type
(compatible in
the printing
instruction sets
of ESC/POS )
Character printing
Support ANK. Width, height and character spacing of the
user-defined characters and Chinese characters can be
adjusted.
Bitmap printing
Support the printing of the bitmap and downloaded figures
with various densities.
Power adapter
Adapter input
voltage
AC 110V/220V,50~60HZ
Adapter output
voltage
DC 24V/2.5A
Printer input voltage
DC 24V/2.5A
Weight
About 1.3kg (excluding the paper roll)
Size
131 (Length) x 127 (Width) x 129 (Height) mm
Environmental
adaptation
Operation temperature:
0~40°C
Operation relative humidity:20~70%
Storage temperature:
-20~70°C
Storage relative humidity: 5~95%
IV. Installation and operation of the printer
4.1 Unsealing of the printer
Printer-host
device
Power adapter
Power line
Quick
Installation
Guide
Guarantee card
Paper roll
CD
USB cable
Optional
component 58
paper tray
* Please check the parts when opening the box, if there is something missed, please contact the supplier or
the manufacturer.
4.2 Connection method of the printer
Please use the customized power adapter provided together with the printer. Connection as shown in above
figure.
Attention
1. Firstly, plug in the printer power supply connector DC24V, then turn on AC220V power and turn on the
power switch, please do not in a opposite order for avoiding the damage of the machine.
2. Using inappropriate power adapter can cause bad print quality, or even damage the printer.
3. Do not connect the phone line to the cash box interface, otherwise the printer and phone may be
damaged.
4. When you plug in or out the printer power cord, please hold the place where has an arrow on the printer
power connector (Do not plug out the connector by holding printer power supply cord). Forced to plug out
printer power supply cords by pulling power connector cords may cause the damage of the printer or the
power adapter.
4.3 Installation of paper rollers
ACEH1 printers use 80.0 mm thermal paper rolls, and it has easy paper loading mechanism which can
make loading paper more convenient. Thermal paper installation method is as follows:
Opening button
Confirm to open the printer's front cover
Confirm to open the printer’s upper cover
The wrong direction
The right direction
Confirm that the paper rolls printing is
facing forward and put the paper roll into
the printer; then pulling the paper roll out of
upper cover
Close the front cover of the printer, press
forward until the cover locked with a sound.
V. Switches, buttons and indicator lights of the printer
5.1 Power switch
Power switch is used to switch power of the printer. Printer power switch is located on the left side of the
printer. When you press the switch “-”, then power on the printer; when you press the switch” 0”, turn off
the printer.
Attention
Only turn on the switch when connecting the power supply.
5.2 Self-check test of the printer
Self inspection can detect whether the printer works correctly. If you can print the check-list correctly, you
will get the information that in addition to connection with the host interface, the printer is working good,
otherwise you may need to repair.
Self inspection of the printer is printing a software version number, print density, interface type and
English characters and some of the Chinese characters in order.
Inspection and operating method is: after the printer connected, press and hold the paper feeding button
and then turn on the power of printer. Firstly, do the printer reset inspection, when the reset inspection is
completed, release the paper feeding (FEED) button in less than 5 seconds, then self inspection of the
printer will print out check list for samples.
VI. Cashbox port of the printer
The cash box of the printer port using the RJ-11 standard, plug with 6 cords and output DC 24V/1A power
signal to drive the cash box movements. Plug the cash box RJ-11 crystal head into the cash box interface to
open the cash box through printer.
Pin functions of printer’s cash box interface is defined as follows:
Pin
Number
signal
flow direction
1
empty
empty
2
structure
output
3
empty
empty
4
cash box drive signal
output
5
empty
empty
6
empty
empty
VII. Printer cleaning
7.1 Clean the printer head
When one of the following condition occurs, you have to cleaning the printing head
Printing not clear
Printing page longitudinal column is not clear
Paper feeding noise
Print head cleaning steps
1. Turn off the power of printer and open the upper cover. If there is paper, remove the paper;
2. If you have just finished printing, you should wait until the print head cool completely;
3. Erasing dust and stains of the printing head by a soft cloth dipped in ethanol (wring the cloth and dry it).
4. When the anhydrous alcohol was fully evaporated, close the upper cover and try again
7.2 Cleaning sensor
When the printer appears one of the following conditions, you should clean the paper out sensor.
During printing, printer occasionally terminate printing,
Out of paper will alarm
Out of paper not alarm
Cleaning steps of paper out sensors
1. Turn off the power of printer and open the upper cover. If there is paper, remove the paper;
2. Erasing dust and stains on the surface of the sensor by a soft cloth dipped in ethanol (wring the cloth and
dry it).
3. When the anhydrous alcohol was fully evaporated, close the upper cover and try again.
Attention
1. Printer maintenance is must in the condition that the power supply is turned off.
2. Do not touch the print head surface with hand and metal goods. Do not use tweezers and other
tools to scratch the print head, printing rubber rollers and sensor surface.
3. Do not use gasoline, acetone and other organic solvents.
4. Only when the anhydrous alcohol was fully evaporated can we turn on the power to continue
printing.
VIII. Paper jam elimination method
When the printer jam occurred, first turn off the power of the printer, open the upper cover of the
printer, remove stuck in the paper carefully after waiting for the print head cooling, and then right
on paper, close the upper cover. It is not easy to jam if the printing paper selected is recommended
or similar quality or its width is in conformity with the provisions.
IX. Malfunction elimination
When the printer failed, you can refer to the corresponding processing section. If you are still
unable to remove the fault, please contact distribution dealer or manufacturer.
9.1 Indicator light on the control penal fail to work
Check whether the power cord correctly inserted into the printer, power adapter and power socket.
Check that the printer electrical source switch is urn on or not.
9.2 Indicator light function well, but the printer fail to work
Run the self-test to check whether the printer is working properly. If It can not self test, please
contact the dealer or technical service personnel.
If the self-test is normal, check the following content
1. Check the interface on both ends between the printer and the computer. At the same time
confirm the connection is to satisfy a printing machine and computer specifications.
2. Data transfer settings between printers and computers may differ. You can use the self checking
to print interface setting of the printer. If the printer can't print, please contact the dealer or
technical service personnel.
X. Printer driver
There are two kinds of driving methods of ACEH1 printers. One is to install driver directly under
Windows9x/ME/2000/XP, and another is to use a network port and drive directly.
10.1 Driver installation under Windows
In the Windows you could add printer, and drive plate driver specified file to the Windows, just
need to transfer the print command and you can begin to print. In this way,the fact is the printer
driver in Windows converts characters into graphic dot matrix to print.
10.2 Direct drive of serial ports
In this way, it doesn't need to use the driver, only need to output the characters directly to the port,
and the printer in the department of hard word stock could achieve conversion print of character
font. The printing way could change to line printing from page printing if you use port direct
drive way and it is convenient to control print.
It needs to use the instruction set to control the printer to print if using port direct drive, and
ACEH1 printing machine internal has integrated the ESC/POS command set.
Ⅻ.Requirement
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
Service hotline 400-800-0596
Xiamen Rongta Technology Co., Ltd.
Official website: www.rongtatech.com