Rongta Technology ACE-V1 Thermal Receipt Printer User Manual

XIAMEN RONGTA TECHNOLOGY CO.,LTD. Thermal Receipt Printer

User Manual

User ManualACE V1 Thermal PrinterXiamen Rongta Technology Co., Ltd.
ContentsI. Instructions............................................................................................................................31.1. Safety warnings........................................................................................................... 31.2 Precautions................................................................................................................... 3II. Main features......................................................................................................................... 4III. Instructions on technical specifications................................................................................4IV. Installation and operation of the printer...............................................................................64.1 Unsealing of the printer................................................................................................64.2 Connection method of the printer.................................................................................64. 3 Installation of paper roller........................................................................................... 74.4 Installation of label paper.............................................................................................8V. Switches, buttons and indicator lights of the printer............................................................. 85.1 Power switch................................................................................................................ 85.2 Self-check test of the printer........................................................................................ 9VI. Cashbox port of the printer................................................................................................ 10VII. Printer cleaning.................................................................................................................107.1 Clean the printer head................................................................................................ 107.2 Cleaning sensor.......................................................................................................... 117.3 Printing rubber roller cleaning................................................................................... 11VIII. Paper jam elimination method.........................................................................................12IX. Malfunction elimination.....................................................................................................129.1 Indicator light on the control penal fail to work.........................................................129.2 Indicator light function well, but the printer fail to work...........................................12X. Printer driver........................................................................................................................1310.1 Driver installation under Windows......................................................................... 1310. 2 Direct drive of serial ports.......................................................................................13XI. NFC function......................................................................................................................13Ⅻ.Requirement.........................................................................................................................14
I. InstructionsACE V1 printer is POS directly thermal receipt printer, which is easy to operate and cost-effective. They arewidely used in such various fields as shopping malls, supermarkets, hospitals, canteens, banks, gas stations,tollbooth of roads and bridges, etc.Safety notes:Before using the printer, please read the following instructions carefully and adherence to the referencestrictly.1.1. Safety warningsWarning: Don’t touch the cutter or tearer of the printer.Warning: The printer head is exothermic, so don’t touch it and it’s surrounding parts during the process ofprinting or printing has just finished.Warning: Don’t touch the surface of the thermal printer head and fittings lest the printer head may be brokenby static electricity.Warning: The product is only applicable under non-tropical climate.WarningIt’s A level product, which may cause radio disturbance in life. Under such circumstance, users may need totake proper and feasible measures to cope with the disturbance.1.2 PrecautionsPrinter should be installed in a secure place toavoid vibration and shockDon’t use or store the printer under hightemperature, high humidity or seriously pollutedplaces.Connect the power adapter of the printer to aproperly grounded outlet to avoid using thesame socket with facilities such as largeelectrical machine or other equipment that canlead to the power supply voltage fluctuation usingthe same socket.Avoid water or conductive material (such as metal)entering into the printer. Once happened, turn offthe power supply immediately.The printer shall not work without paper,otherwise the printing rubber roller and thethermal print head will be damaged severely.If you don’t use the printer for a long time, pleasecut off the power supply of the power adapter.Users shall not remove the printer for repair orreconstruction.The power adapter will only use special designedpower adapter distributed randomly.Please take good care of the manual for reference.
II. Main features350mm/s high speed printingSupport human error reporting functionSupport cashbox driving, NFC function; cloudprinting is available.Attractive appearance, fashionable and commercialReasonable structure, convenient in operation andmaintenanceInstalled with data buffers, printing data can bereceived when printingSupport USB, serial port, Ethernet, and cashboxportCharacters can be printed in amplified, bold andunderline form. Character space between lines and inthe left and right margins can be adjusted to beprinted.Support download of bitmap of different densityand graphical printingSupport the printing of linerless paper, black-markpaper, label paper, continuous paperLow power consumption and operating cost(ribbon and ink cartridges are not needed)Compatible with the ESC/POS printing instruction setand TSC instruction setIII. Instructions on technical specificationsPrinting methodThermal printing in lines(QR code can be printed )Width of the printingpaper79.5±0.5 mmValid printing width72 mmValid resolution ratio203dpi ( 8points/mm）Printing speed350mm/s MAXThe property of printerheadPrinting density: 504 points/lines or 576 points/linesService life: 100 kmPrinter interfaceCashbox power source (RJ-11socket with 6 lines, output DC 24V/1A powersignal to drive the cashbox)Printing charactersASCII code character set12x24 points, 1.25 (Width) x 3.00 (Height) mmCuterSupport reverse functionNFCSupport
Paper availableLinerless paper, black-mark paper, label paper, continuous paperCloud printingOptionsChinese character library ofinternational first and second level24x24 points ，300 (width) x 3.00(height) mmInternational code pageSupport international languages such asPC437、Katakana、PC850、PC860、PC863PC865 、WPC1252 、PC866 、PC852、PC858etc.Barcode printingSupport the barcode printing ofUPC-A、UPC-E、EAN(JAN)13、EAN( JAN)8、CODE39、CODABAR、ITF、CODE93、CODE128, etc.Printing paper indexType of the printing paperThermal printing paperRecommended thermal paper rollerSpecification: AF50KS-EManufacturer: Jujo ThermalOy(Finland)Specification: TF-50KS-EManufacturer: Nippon Paper IndustriesCO.,LtdNotes:1. It is suggested to use the recommended thermal printing paper or thermalprinting paper of the same quality, otherwise printing quality will be affectedand the service life of thermal printer head will be shortened.2. Please don’t choose paper roller with the end stuck on the shaft of the roller,otherwise the printer may be damaged.3. Printing paper polluted by chemicals or oils is likely to fade and affect theprinting effect.4.Don’t rub the surface of the printing paper with hard materials, otherwise itmay cause fade.5. When temperature exceeds 70°C, the paper will fade, so it is important to payspecial attention to the impact of temperature, humidity, and illumination.Reliability of the printer6 x 106lines（MCBF)Instruction type adopted(compatible with ESC/POSprinting instruction set)Characters printingSupport ANK character,self-defined character, doublewidth or height character, thespace of characters can beadjusted.Bitmap PrintingSupport download of bitmap ofdifferent density and graphicalprintingPower adapter of the printerAdapter input voltageAC 110V/220V, 50~60HZAdapter output voltageDC 24V/2.5Aprinter input voltageDC 24V/2.5AWeight of the printerAbout 1.4 kg (not including paper roller)Shape and dimension200 (length）x 146 (width）x 140 (height）mm
EnvironmentaladaptationOperating temperature: 0~40°COperating relative humidity: 20~70%Storage temperature: -20~70°CStorage relative humidity: 5~95%IV. Installation and operation of the printer4.1 Unsealing of the printerMain enginePower adapterPower cordQuick install guidePaper rollDiskCommunication cableWarranty cardParts inspection: please check the whole set of parts before opening the box. If there are any missingparts, please contact the supplier or manufacturer.4.2 Connection method of the printerThe special power adapter connected to the printerConnect to the host computer.Please use the randomly attached special power adapter. Connection diagram as shown above:
Notes1. First plug in the printer power plug DC24V, then connect AC220V power supply, after that open thepower source switch. Pay attention to the order, otherwise the machine might be damaged.2. Using inappropriate power adapter will affect the printing quality and even damage the printer.3. Don’t plug the telephone line to the cashbox port, otherwise both the printer and the telephone are likely tobe damaged.4. When plug in or pull out the printer power cord, please hold the arrow of the printer power cord (don’thold the flexible line plug of the printer power cord).Pull the flexible plug of the printer power cord or turn the printer power cord forcefully may cause damageto the printer.4. 3 Installation of paper rollersACE VI printer uses 80.0 mm thermal paper roller, it’s convenient to put paper into the machine as it adopteda pro tipping paper structure.Thermal paper installation method is as follow:Open the cover and turn the leveropen the front cover of the printerMake sure the front cover has been openedCorrect directionWrong directionMake sure the printing side of the paper roller faceforward and put in the paper roller; pull out the paperroller ahead of the front cover.Close the front cover of the printer, and pressforward gently until a sound of lock is heard.
4.4 Installation of label paperThe installation method of thermal label paper (MAX8.0 mm) is as follow:Open the cover and turn the leveropen the front cover of the printerMake sure the front cover has been openedcorrect directionwrong directionAs is shown in the picture, put label paper roller ontopaper shaft, adjust the washer and make sure thepaper roller on the left; pull out the paper rollerahead of the front cover.Close the front cover of the printer, and pressforward gently until a sound of lock is heard.V. Switches, buttons and indicator lights of the printer5.1 Power switchPower switch is used to turn on/off the printer. The power switch of the printer lies on the right side of theprinter. Press the switch for several seconds, the printer will be turned on. When the printer in on, do thesame and it will be off.NoteSwitch can only work when the printer is connected to power sourceSet the default value when the ACE V1 printer leaves factorySettings can be changed to meet the special needs of users.DIP switch on the bottom of the printer is to adjustthe settings of the printer.
Settings of each DIP switchSwitchesFunctionsOnOff1CutterNo cutterCutter2Voice promptTurn on the voice buzzingTurn off the voicebuzzing3Printing densityHigh densityNormal density424 character modeNo ChineseWith Chinese5printed characters of each line42486Select the cashboxOpen the cashboxClose the cashboxTransmission speed (serial port valid) (refer to the table below)Transmission Speed (bps)SW-7SW-838400ONON115200OFFON9600ONOFF19200OFFOFF5.2 Self-check test of the printerSelf-check test can detect whether the printer works well. If it can print out self-checking list samplecorrectly, it shows that the printer is in good condition except for its connection with the host interface.Otherwise repairing is needed.Self-check test will print out the NO. of software version, printing density, interface form, English charactersand part of Chinese characters sequentially.The operation method of self-check test is: press down the FEED button and turn on the power source of theprinter after connecting the printer to the computer. The printer will begin reset detection. After that, releasethe FEED button within 5 seconds, then the printer will begin the self-check test and print out self-checkinglist sample.
VI. Cashbox port of the printerCashbox port of the printer uses Rj-11, 6-line socket, output DC 24V/1A power signal to drive the cashbox.Plug the RJ-1 Crystal head of the cashbox into the cashbox port, then the cashbox can be opened through theprinter.The definition of Pin function of Cashbox port of the printer is as follow:Pin NO.SignalFlow direction1NoNo2StructurallyOutput3NoNo4Cashbox driving signalOutput5NoNo6NoNoVII. Printer cleaning7.1 Clean the printer headWhen one of the situations occur, the printer head shall be cleanedUnclear printingPart of the printing side is unclearLoud noise in paper feedSteps of cleaning the printer head1. Turn off the power of the printer, open the upper cover, if there is paper, remove the paper.2. If the printing is finished, please wait for the printer head to cool off;3. Dip the soft cotton cloth into absolute ethyl alcohol(wring up) to remove the dust and taint of printer head;4. Wait for the complete volatilization of absolute ethyl alcohol, close the upper cover and test-run printingagain.
7.2 Cleaning sensorWhen one of the situations occur, the PE Sensor shall be cleanedDuring printing, the printer will stop printing occasionally and give a warning of lack of paper.No warning when lack of paperSteps of cleaning the PE Sensor1. Turn off the power of the printer, open the upper cover, if there is paper, remove the paper.2. Dip the soft cotton cloth into absolute ethyl alcohol(wring up) to remove the dust and taint of printer head;3. Wait for the complete volatilization of absolute ethyl alcohol, close the upper cover and test-run printingagain.7.3 Printing rubber roller cleaningWhen one of the situations occur, the printing rubber roller shall be cleanedUnclear printingPart of the printing side is unclearLoud noise in paper feedSteps of cleaning the printing rubber roller1. Turn off the power of the printer, open the upper cover;2. Dip the soft cotton cloth into absolute ethyl alcohol(wring up) to remove the dust and taint of printingrubber roller;3. Wait for the complete volatilization of the cleaner, close the upper cover.Notes1. In daily maintenance, make sure the power of the printer is shut down.2. Don’t touch the surface of the printer head by hand and metal items. Don’t use tweezers and other tools tohurt the printer head, printing rubber roller, and the surface of the sensor.3. Don’t use gasoline, acetone or other organic solvents.4. Wait for the complete volatilization of absolute ethyl alcohol, turn on the power and continue the printing
VIII. Paper jam elimination methodWhen paper jam occurs, shut down the power of the printer first, then open the upper cover of the printer.After the cooling down of the printer head, remove the paper stuck in the printer, and feed paper correctlyand close the upper cover. Select the recommended paper or paper of the same quality, paper confirm to thespecified width, the chances of paper jam will be greatly reduced.IX. Malfunction eliminationWhen malfunction of the printer occurs, refer to the chapter to deal with corresponding problems. Ifmalfunction remains, please contact with the dealer or manufacturer.9.1 Indicator light on the control penal fail to workCheck whether the power cord correctly inserted into the printer, power adapter and power socket. Checkwhether the printer power switch is turned on or not.9.2 Indicator light function well, but the printer fail to workRun the self-check to test whether the printer is working properly. If the printer is not able to do self-check,please contact the dealer or technical service personnel.If self-check functions well, check the following items1. Check connection on both ends of the interface between the printer and the computer.At the same time confirm whether the connection meets both the specification and requirements of theprinting machine and the computer.2. Data transmission settings between the printer and computer may be different. You can use the self-checkto print out the printer interface settings. If the printer fail to work, please contact with the dealer or technicalservice personnel.
X. Printer driverThere are two kinds of driving mode running ACE V1, one is to install driver directly underWindows9x/ME/2000/XP, another is to drive the printer with internet access directly.10.1 Driver installation under WindowsAdd printer to Windows and assign the driving document in the driving disk to Windows. You can start toprint by executing printing order in the program. Under this way, it is printed by the driving program ofWindows printer transferring characters to graphics dot-matrix.10. 2 Direct drive of serial portsIn this way, there is no need of driving program, but outputting characters to port directly and hard-characterbase within the printer can achieve the transformation and printing of characters. Using this method, the wayof printing changed from page printing to line printing, which is easier to control.To use direct drive of serial ports, instruction set is need to control the printing, and ACE VI printer hasintegrated the ESC/POS/TSC command set.XI. NFC functionPut the cellphone with Rongta APP and NFO function close to the top of ACE VI printer, open the APP andconnect it with ACE V1 printer.Note: usage is only confined to types with NFC function.
Ⅻ.Requirement Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may cause undesired operation.Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:– Reorient or relocate the receiving antenna.– Increase the separation between the equipment and receiver.– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.– Consult the dealer or an experienced radio/TV technician for help.
Service hotline 400-800-0596Xiamen Rongta Technology Co., Ltd.Official website: www.rongtatech.com

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