Rongta Technology ACE-V1 Thermal Receipt Printer User Manual

XIAMEN RONGTA TECHNOLOGY CO.,LTD. Thermal Receipt Printer

User Manual

User Manual
ACE V1 Thermal Printer
Xiamen Rongta Technology Co., Ltd.
Contents
I. Instructions............................................................................................................................3
1.1. Safety warnings........................................................................................................... 3
1.2 Precautions................................................................................................................... 3
II. Main features......................................................................................................................... 4
III. Instructions on technical specifications................................................................................4
IV. Installation and operation of the printer...............................................................................6
4.1 Unsealing of the printer................................................................................................6
4.2 Connection method of the printer.................................................................................6
4. 3 Installation of paper roller........................................................................................... 7
4.4 Installation of label paper.............................................................................................8
V. Switches, buttons and indicator lights of the printer............................................................. 8
5.1 Power switch................................................................................................................ 8
5.2 Self-check test of the printer........................................................................................ 9
VI. Cashbox port of the printer................................................................................................ 10
VII. Printer cleaning.................................................................................................................10
7.1 Clean the printer head................................................................................................ 10
7.2 Cleaning sensor.......................................................................................................... 11
7.3 Printing rubber roller cleaning................................................................................... 11
VIII. Paper jam elimination method.........................................................................................12
IX. Malfunction elimination.....................................................................................................12
9.1 Indicator light on the control penal fail to work.........................................................12
9.2 Indicator light function well, but the printer fail to work...........................................12
X. Printer driver........................................................................................................................13
10.1 Driver installation under Windows......................................................................... 13
10. 2 Direct drive of serial ports.......................................................................................13
XI. NFC function......................................................................................................................13
Ⅻ.Requirement.........................................................................................................................14
I. Instructions
ACE V1 printer is POS directly thermal receipt printer, which is easy to operate and cost-effective. They are
widely used in such various fields as shopping malls, supermarkets, hospitals, canteens, banks, gas stations,
tollbooth of roads and bridges, etc.
Safety notes:
Before using the printer, please read the following instructions carefully and adherence to the reference
strictly.
1.1. Safety warnings
Warning: Don’t touch the cutter or tearer of the printer.
Warning: The printer head is exothermic, so don’t touch it and it’s surrounding parts during the process of
printing or printing has just finished.
Warning: Don’t touch the surface of the thermal printer head and fittings lest the printer head may be broken
by static electricity.
Warning: The product is only applicable under non-tropical climate.
Warning
It’s A level product, which may cause radio disturbance in life. Under such circumstance, users may need to
take proper and feasible measures to cope with the disturbance.
1.2 Precautions
Printer should be installed in a secure place to
avoid vibration and shock
Don’t use or store the printer under high
temperature, high humidity or seriously polluted
places.
Connect the power adapter of the printer to a
properly grounded outlet to avoid using the
same socket with facilities such as large
electrical machine or other equipment that can
lead to the power supply voltage fluctuation using
the same socket.
Avoid water or conductive material (such as metal)
entering into the printer. Once happened, turn off
the power supply immediately.
The printer shall not work without paper,
otherwise the printing rubber roller and the
thermal print head will be damaged severely.
If you don’t use the printer for a long time, please
cut off the power supply of the power adapter.
Users shall not remove the printer for repair or
reconstruction.
The power adapter will only use special designed
power adapter distributed randomly.
Please take good care of the manual for reference.
II. Main features
350mm/s high speed printing
Support cashbox driving, NFC function; cloud
printing is available.
Reasonable structure, convenient in operation and
maintenance
Support USB, serial port, Ethernet, and cashbox
port
Support download of bitmap of different density
and graphical printing
Low power consumption and operating cost
(ribbon and ink cartridges are not needed)
III. Instructions on technical specifications
Printing method
Thermal printing in lines(QR code can be printed )
Width of the printing
paper
79.5±0.5 mm
Valid printing width
72 mm
Valid resolution ratio
203dpi ( 8points/mm）
Printing speed
350mm/s MAX
The property of printer
head
Printing density: 504 points/lines or 576 points/lines
Service life: 100 km
Printer interface
Cashbox power source (RJ-11socket with 6 lines, output DC 24V/1A power
signal to drive the cashbox)
Printing characters
ASCII code character set12x24 points, 1.25 (Width) x 3.00 (Height) mm
Cuter
Support reverse function
NFC
Support
Paper available
Linerless paper, black-mark paper, label paper, continuous paper
Cloud printing
Options
Chinese character library of
international first and second level
24x24 points ，300 (width) x 3.00
(height) mm
International code page
Support international languages such as
PC437、Katakana、PC850、PC860、
PC863PC865 、WPC1252 、PC866 、
PC852、PC858etc.
Barcode printing
Support the barcode printing of
UPC-A、UPC-E、EAN(JAN)13、EAN
( JAN)8、CODE39、CODABAR、ITF、
CODE93、CODE128, etc.
Printing paper index
Type of the printing paper
Thermal printing paper
Recommended thermal paper roller
Specification: AF50KS-E
Manufacturer: Jujo Thermal
Oy(Finland)
Specification: TF-50KS-E
Manufacturer: Nippon Paper Industries
CO.,Ltd
Notes:
1. It is suggested to use the recommended thermal printing paper or thermal
printing paper of the same quality, otherwise printing quality will be affected
and the service life of thermal printer head will be shortened.
2. Please don’t choose paper roller with the end stuck on the shaft of the roller,
otherwise the printer may be damaged.
3. Printing paper polluted by chemicals or oils is likely to fade and affect the
printing effect.
4.Don’t rub the surface of the printing paper with hard materials, otherwise it
may cause fade.
5. When temperature exceeds 70°C, the paper will fade, so it is important to pay
special attention to the impact of temperature, humidity, and illumination.
Reliability of the printer
6 x 106lines（MCBF)
Instruction type adopted
(compatible with ESC/POS
printing instruction set)
Characters printing
Support ANK character,
self-defined character, double
width or height character, the
space of characters can be
adjusted.
Bitmap Printing
Support download of bitmap of
different density and graphical
printing
Power adapter of the printer
Adapter input voltage
AC 110V/220V, 50~60HZ
Adapter output voltage
DC 24V/2.5A
printer input voltage
DC 24V/2.5A
Weight of the printer
About 1.4 kg (not including paper roller)
Shape and dimension
200 (length）x 146 (width）x 140 (height）mm
Environmental
adaptation
Operating temperature: 0~40°C
Operating relative humidity: 20~70%
Storage temperature: -20~70°C
Storage relative humidity: 5~95%
IV. Installation and operation of the printer
4.1 Unsealing of the printer
Main engine
Power adapter
Power cord
Quick install guide
Paper roll
Disk
Communication cable
Warranty card
Parts inspection: please check the whole set of parts before opening the box. If there are any missing
parts, please contact the supplier or manufacturer.
4.2 Connection method of the printer
The special power adapter connected to the printer
Connect to the host computer.
Please use the randomly attached special power adapter. Connection diagram as shown above:
Notes
1. First plug in the printer power plug DC24V, then connect AC220V power supply, after that open the
power source switch. Pay attention to the order, otherwise the machine might be damaged.
2. Using inappropriate power adapter will affect the printing quality and even damage the printer.
3. Don’t plug the telephone line to the cashbox port, otherwise both the printer and the telephone are likely to
be damaged.
4. When plug in or pull out the printer power cord, please hold the arrow of the printer power cord (don’t
hold the flexible line plug of the printer power cord).
Pull the flexible plug of the printer power cord or turn the printer power cord forcefully may cause damage
to the printer.
4. 3 Installation of paper rollers
ACE VI printer uses 80.0 mm thermal paper roller, it’s convenient to put paper into the machine as it adopted
a pro tipping paper structure.
Thermal paper installation method is as follow:
Open the cover and turn the lever
open the front cover of the printer
Make sure the front cover has been opened
Correct direction
Wrong direction
Make sure the printing side of the paper roller face
forward and put in the paper roller; pull out the paper
roller ahead of the front cover.
Close the front cover of the printer, and press
forward gently until a sound of lock is heard.
4.4 Installation of label paper
The installation method of thermal label paper (MAX8.0 mm) is as follow:
Open the cover and turn the lever
open the front cover of the printer
Make sure the front cover has been opened
correct direction
wrong direction
As is shown in the picture, put label paper roller onto
paper shaft, adjust the washer and make sure the
paper roller on the left; pull out the paper roller
ahead of the front cover.
Close the front cover of the printer, and press
forward gently until a sound of lock is heard.
V. Switches, buttons and indicator lights of the printer
5.1 Power switch
Power switch is used to turn on/off the printer. The power switch of the printer lies on the right side of the
printer. Press the switch for several seconds, the printer will be turned on. When the printer in on, do the
same and it will be off.
Note
Switch can only work when the printer is connected to power source
Set the default value when the ACE V1 printer leaves factory
Settings can be changed to meet the special needs of users.DIP switch on the bottom of the printer is to adjust
the settings of the printer.
Settings of each DIP switch
Switches
Functions
On
Off
1
Cutter
No cutter
Cutter
2
Voice prompt
Turn on the voice buzzing
Turn off the voice
buzzing
3
Printing density
High density
Normal density
4
24 character mode
No Chinese
With Chinese
5
printed characters of each line
42
48
6
Select the cashbox
Open the cashbox
Close the cashbox
Transmission speed (serial port valid) (refer to the table below)
Transmission Speed (bps)
SW-7
SW-8
38400
ON
ON
115200
OFF
ON
9600
ON
OFF
19200
OFF
OFF
5.2 Self-check test of the printer
Self-check test can detect whether the printer works well. If it can print out self-checking list sample
correctly, it shows that the printer is in good condition except for its connection with the host interface.
Otherwise repairing is needed.
Self-check test will print out the NO. of software version, printing density, interface form, English characters
and part of Chinese characters sequentially.
The operation method of self-check test is: press down the FEED button and turn on the power source of the
printer after connecting the printer to the computer. The printer will begin reset detection. After that, release
the FEED button within 5 seconds, then the printer will begin the self-check test and print out self-checking
list sample.
VI. Cashbox port of the printer
Cashbox port of the printer uses Rj-11, 6-line socket, output DC 24V/1A power signal to drive the cashbox.
Plug the RJ-1 Crystal head of the cashbox into the cashbox port, then the cashbox can be opened through the
printer.
The definition of Pin function of Cashbox port of the printer is as follow:
Pin NO.
Signal
Flow direction
1
No
No
2
Structurally
Output
3
No
No
4
Cashbox driving signal
Output
5
No
No
6
No
No
VII. Printer cleaning
7.1 Clean the printer head
When one of the situations occur, the printer head shall be cleaned
Unclear printing
Part of the printing side is unclear
Loud noise in paper feed
Steps of cleaning the printer head
1. Turn off the power of the printer, open the upper cover, if there is paper, remove the paper.
2. If the printing is finished, please wait for the printer head to cool off;
3. Dip the soft cotton cloth into absolute ethyl alcohol(wring up) to remove the dust and taint of printer head;
4. Wait for the complete volatilization of absolute ethyl alcohol, close the upper cover and test-run printing
again.
7.2 Cleaning sensor
When one of the situations occur, the PE Sensor shall be cleaned
During printing, the printer will stop printing occasionally and give a warning of lack of paper.
No warning when lack of paper
Steps of cleaning the PE Sensor
1. Turn off the power of the printer, open the upper cover, if there is paper, remove the paper.
2. Dip the soft cotton cloth into absolute ethyl alcohol(wring up) to remove the dust and taint of printer head;
3. Wait for the complete volatilization of absolute ethyl alcohol, close the upper cover and test-run printing
again.
7.3 Printing rubber roller cleaning
When one of the situations occur, the printing rubber roller shall be cleaned
Unclear printing
Part of the printing side is unclear
Loud noise in paper feed
Steps of cleaning the printing rubber roller
1. Turn off the power of the printer, open the upper cover;
2. Dip the soft cotton cloth into absolute ethyl alcohol(wring up) to remove the dust and taint of printing
rubber roller;
3. Wait for the complete volatilization of the cleaner, close the upper cover.
Notes
1. In daily maintenance, make sure the power of the printer is shut down.
2. Don’t touch the surface of the printer head by hand and metal items. Don’t use tweezers and other tools to
hurt the printer head, printing rubber roller, and the surface of the sensor.
3. Don’t use gasoline, acetone or other organic solvents.
4. Wait for the complete volatilization of absolute ethyl alcohol, turn on the power and continue the printing
VIII. Paper jam elimination method
When paper jam occurs, shut down the power of the printer first, then open the upper cover of the printer.
After the cooling down of the printer head, remove the paper stuck in the printer, and feed paper correctly
and close the upper cover. Select the recommended paper or paper of the same quality, paper confirm to the
specified width, the chances of paper jam will be greatly reduced.
IX. Malfunction elimination
When malfunction of the printer occurs, refer to the chapter to deal with corresponding problems. If
malfunction remains, please contact with the dealer or manufacturer.
9.1 Indicator light on the control penal fail to work
Check whether the power cord correctly inserted into the printer, power adapter and power socket. Check
whether the printer power switch is turned on or not.
9.2 Indicator light function well, but the printer fail to work
Run the self-check to test whether the printer is working properly. If the printer is not able to do self-check,
please contact the dealer or technical service personnel.
If self-check functions well, check the following items
1. Check connection on both ends of the interface between the printer and the computer.
At the same time confirm whether the connection meets both the specification and requirements of the
printing machine and the computer.
2. Data transmission settings between the printer and computer may be different. You can use the self-check
to print out the printer interface settings. If the printer fail to work, please contact with the dealer or technical
service personnel.
X. Printer driver
There are two kinds of driving mode running ACE V1, one is to install driver directly under
Windows9x/ME/2000/XP, another is to drive the printer with internet access directly.
10.1 Driver installation under Windows
Add printer to Windows and assign the driving document in the driving disk to Windows. You can start to
print by executing printing order in the program. Under this way, it is printed by the driving program of
Windows printer transferring characters to graphics dot-matrix.
10. 2 Direct drive of serial ports
In this way, there is no need of driving program, but outputting characters to port directly and hard-character
base within the printer can achieve the transformation and printing of characters. Using this method, the way
of printing changed from page printing to line printing, which is easier to control.
To use direct drive of serial ports, instruction set is need to control the printing, and ACE VI printer has
integrated the ESC/POS/TSC command set.
XI. NFC function
Put the cellphone with Rongta APP and NFO function close to the top of ACE VI printer, open the APP and
connect it with ACE V1 printer.
Note: usage is only confined to types with NFC function.
Ⅻ.Requirement
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
Service hotline 400-800-0596
Xiamen Rongta Technology Co., Ltd.
Official website: www.rongtatech.com

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