Rosslare SP-03V2G Professional Wireless Elderly Assist combined with alarm system User Manual SP 03V2

Rosslare Enterprises Ltd Professional Wireless Elderly Assist combined with alarm system SP 03V2

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Date Submitted2011-07-05 00:00:00
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Document TitleSP-03V2 User Manual
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Document Author: Doron Bodner, Errol Brodi

SP – 03V2
Elderly Care Telephone Wireless Emergency System
User Manual
June 2011
Table of Contents
Table of Contents
1. Introduction ............................................................. 6
2. Telephone Description ............................................. 7
2.1 Front Panel ........................................................................... 7
2.2 Front Panel Keys ................................................................... 8
2.3 LED Indicators .................................................................... 10
2.4 LCD Display ........................................................................ 10
2.5 Sound Indicators ................................................................ 11
3. Making Telephone Calls ........................................ 12
3.1 Standard Dialing ................................................................ 12
3.2 Quick Dialing ..................................................................... 13
4. Programming Interactive Voice Response ............. 16
4.1 IVR General Options .......................................................... 17
4.2 IVR Arming Submenu ......................................................... 17
4.3 IVR Voice Operation Submenu .......................................... 18
4.4 IVR Two-way Voice Activation Submenu............................ 18
4.5 Receiving IVR Status Report ............................................... 18
5. User Menu Options ................................................ 19
5.1 Accessing the User Menu .................................................. 19
5.2 Changing the Master Code .............................................. 20
5.3 Defining User Codes .......................................................... 21
5.4 Setting Date and Time ....................................................... 22
5.5 Setting Private Telephone Numbers................................... 23
5.6 Viewing Logs ...................................................................... 24
6. Pill Reminder.......................................................... 27
7. Security Panel Behavior and Modes of Operation .. 32
7.1 Alarm Mode....................................................................... 32
7.2 Arming Options .................................................................. 33
7.3 Disarming Process ............................................................. 36
7.4 Bypass/Un-bypass Zone ..................................................... 37
SP-03V2 User Manual
Page ii
Table of Contents
7.5 Entry/Exit Delay Options ...................................................... 40
8. Emergency and Panic Functionality ...................... 42
8.1 Siren ................................................................................... 42
8.2 Performing an Emergency Call ......................................... 42
8.3 Entering the Duress Code .................................................. 43
8.4 Enabling Forced Hang up ................................................. 43
Appendix A. Limited Warranty .................................... 45
Appendix B. Technical Support .................................. 47
Page iii
SP-03V2 User Manual
Notice, Copyright and Disclaimer
Notice, Copyright and Disclaimer
This manual’s sole purpose is to assist installers and / or users in the safe and
efficient installation and usage of the system and / or product, and / or software
described herein.
BEFORE ATTEMPTING TO INSTALL AND / OR USE THE SYSTEM, THE INSTALLER
AND THE USER MUST READ THIS MANUAL AND BECOME FAMILIAR WITH ALL
SAFETY REQUIREMENTS AND OPERATING PROCEDURES.
THE SYSTEM MUST NOT BE USED FOR PURPOSES OTHER THAN THOSE
FOR WHICH IT WAS DESIGNED.
THE USE OF THE SOFTWARE ASSOCIATED WITH THE SYSTEM AND / OR
PRODUCT, IF APPLICABLE, IS SUBJECT TO THE TERMS OF THE LICENSE
PROVIDED AS PART OF THE PURCHASE DOCUMENTS.
REL, RSP INC. AND / OR THEIR RELATED COMPANIES AND / OR
SUBSIDIARIES’ (HEREAFTER:"ROSSLARE") EXCLUSIVE WARRANTY AND
LIABILITY IS LIMITED TO THE WARRANTY AND LIABILITY STATEMENT
PROVIDED IN AN APPENDIX AT THE END OF THIS DOCUMENT.
THIS MANUAL DESCRIBES THE MAXIMUM CONFIGURATION OF THE
SYSTEM WITH THE MAXIMUM NUMBER OF FUNCTIONS, INCLUDING
FUTURE OPTIONS. THEREFORE, NOT ALL FUNCTIONS DESCRIBED IN
THIS MANUAL MAY BE AVAILABLE IN THE SPECIFIC SYSTEM AND / OR
PRODUCT CONFIGURATION YOU PURCHASED.
INCORRECT OPERATION OR INSTALLATION, OR FAILURE OF THE USER
TO EFFECTIVELY MAINTAIN THE SYSTEM, RELIEVES THE
MANUFACTURER (AND SELLER) FROM ALL OR ANY RESPONSIBILITY FOR
CONSEQUENT NONCOMPLIANCE, DAMAGE, OR INJURY.
THE TEXT, IMAGES AND GRAPHICS CONTAINED IN THE MANUAL ARE
FOR THE PURPOSE OF ILLUSTRATION AND REFERENCE ONLY.
IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR ANY SPECIAL,
DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR
PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY AND ALL
DAMAGES FROM BUSINESS INTERRUPTION, LOSS OF PROFITS OR
REVENUE, COST OF CAPITAL OR LOSS OF USE OF ANY PROPERTY OR
CAPITAL OR INJURY).
ALL GRAPHICS IN THIS MANUAL ARE FOR REFERENCE ONLY, SOME
DEVIATION BETWEEN THE IMAGE(S) AND THE ACTUAL PRODUCT MAY
OCCUR.
ALL WIRING DIAGRAMS ARE INTENDED FOR REFERENCE ONLY, THE
PHOTOGRAPH OR GRAPHIC OF THE PCB(S) ARE INTENDED FOR
CLEARER ILLUSTRATION AND UNDERSTANDING OF THE PRODUCT AND
MAY DIFFER FROM THE ACTUAL PCB(S).
SP-03V2 User Manual
Page iv
Notice, Copyright and Disclaimer
COPYRIGHT ‫ ׃‬2011 by rosslare All rights reserved.
This manual and the information contained herein are proprietary to Rosslare. Only
Rosslare and its customers have the right to use the information.
No part of this manual may be re-produced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without the express written
permission of Rosslare.
Rosslare owns patents and patent applications, trademarks, copyrights, or other
intellectual property rights covering the subject matter in this manual.
TEXTS, IMAGES, AND ILLUSTRATIONS INCLUDING THEIR ARRANGEMENT IN THIS
DOCUMENT ARE SUBJECT TO THE PROTECTION OF COPYRIGHT LAWS AND
OTHER LEGAL RIGHTS WORLDWIDE. THEIR USE, REPRODUCTION, AND
TRANSMITTAL TO THIRD PARTIES WITHOUT EXPRESS WRITTEN PERMISSION MAY
RESULT IN LEGAL PROCEEDINGS.
The furnishing of this manual to any party does not give that party or any third party
any license to these patents, trademarks, copyrights or other intellectual property
rights, except as expressly provided in any written agreement of Rosslare.
Rosslare reserves the right to revise and change this document at any time, without
being obliged to announce such revisions or changes beforehand or after the fact.
Caution:
Changes or modifications to this equipment not expressly
approved by the party responsible for compliance (Rosslare
Ltd.) could void the user’s authority to operate the equipment.
Page v
SP-03V2 User Manual
Introduction
1. Introduction
The SP-03V2 Elderly Care Telephone by Rosslare Enterprises, Ltd.
is the ideal wireless security system for home or small office
providing intrusion protection. The SP-03V2 Elderly Care
Telephone is also the wireless panel used to control, program
and operate the security monitoring and IVR (Interactive Voice
Response) messaging, with all of the regular features of a
home telephone.
The SP-03V2 Elderly Care Telephone uses the latest RF
technology and enables the smooth and easy operation of a
large number of security and communication options.
Figure 1 The SP-03V2 Elderly Care Telephone
This manual contains the following sections:
•
•
•
•
•
•
Telephone Description
Making Telephone Calls
Configuring the phone setup
Programming the Pill Reminder
Security Panel Behavior and Modes of Operation
Emergency and Panic Functionality
SP-03V2 User Manual
Page 6
Telephone Description
2. Telephone Description
This chapter describes the following:
•
•
•
•
•
Front Panel
Front Panel Keys
LED Indicators
LCD Display
Sound Indicators
2.1 Front Panel
Figure 2: SP-03V2 Elderly Care Telephone Front View
The front panel is used as a standard keypad for making
regular telephone calls and is also used to enter information
when programming other functions including alarms and
emergency alerts.
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SP-03V2 User Manual
Telephone Description
2.2 Front Panel Keys
The keys on the front panel are as follows:
Name
Emergency
Disarm/
Cancel
Arm (Away)/
Redial
Arm (Home)/
Flash
Key
Function
• Triggers an emergency
call
• Sounds a standard panic
alarm
• Disarms the system when
armed (requires code)
• Cancels emergency calls
and actions
• Idle mode - Arms the
system in "Away" mode
(requires Code)
• Phone mode - Redials last
called telephone number
In idle mode - Arms the system
in "Home" mode (requires code)
• Enter/edit numbers 1-9 to
dial or quick dial
• Enter alphanumeric
characters (keys 2-9 to
corresponding to the
indicated letters)
Alphanumeric
keys 1-9
• When entering letters,
each push on the same
key changes the letter to
the next letter indicated
or number on the key. For
example 3 - D - E - F - 3
etc.
• During a call it sends a
DTMF code of the pressed
number during a call
SP-03V2 User Manual
Page 8
Telephone Description
Name
Key
Function
• Enter/edit number 0 to
dial or quick dial
0 Key
# Key
• enters trouble display
which displays problems
experienced by the
system when trbl
indication appears on the
LCD
• Clears Access Codes
• Clears last entered digit in
Phone Number/Numeric
Value
• Transmits '#' DTMF code
during a Manual Call
Þ Key
• Enters a comma ',' as a
Dialing Delay in a Phone
Number (during editing)
• Transmits '*' DTMF code
during Manual Call
Menu/Up
• Accesses the Menu
• Navigates "Up" in the
menus
Quick
Dial/Down
• Phone mode - Enter Quick
Dial mode
• Idle mode - Navigates
"Down" in the menus
Speaker
• Switches the phone
speaker on or off
Volume
• Increase/decrease
speaker volume
• Enter No/Yes (same as
Cancel/Enter)
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SP-03V2 User Manual
Telephone Description
2.3 LED Indicators
The table below describes the various LED indicators.
Name
LED
Function
Status Indicator
Red – the system is armed.
Off –the system is disarmed.
Flashing – there is an entry or exit delay
(based on the beep rate).
Communication
Indicator
Green – Handset is off the hook.
Off – communication is disabled.
Flashing – communication is via a PC,
in phone mode speaker is on.
2.4 LCD Display
The LCD display clearly shows the system status in two rows,
displaying the system status and events.
When in idle mode the first line displays the system's time and
date while the second line shows the system status. For
example, the second line displays Ready.
System status is displayed on the left, while events are
displayed to the right of the system statuses. The event display
toggles every two seconds when there is more than one event.
The display options are described in the table below:
System Status Description
Ready
Indicates that the system is ready for arming.
Indicates that the system is not ready for
arming, and that there are zones which are
detecting something. These are active zones.
Not ready
Press
to view active zones. If there is
to
more than one active zone, press
display the next active zone or press the
button to see more details.
SP-03V2 User Manual
Page 10
Telephone Description
Event Display Description
The system has one or more of the following
problems:
• Low battery (system or sensor)
TRBL
• Power failure
• Supervision failure
• RF jamming
• Tamper (system or sensor)
MEM
There is an alarm in memory.
2.5 Sound Indicators
The system and keypad emit the following sounds:
Sounds
Action
Single beep
A key is pressed. This feature is activated by the
installer.
Long beep
An invalid entry is entered.
Four short
beeps a
minute
Indicates that there is a problem.
This feature is activated by the installer.
Two short
beeps
A key is not pressed for 30 seconds or more (except
during Test mode). The system automatically exits the
current menu.
Short beep
An exit/entry delay is activated. A beep is sounded
every second every 0.5 seconds during the last 10 seconds of delay.
Nine short
Beeps
The system arms when one or more zones are active.
The installer must program this feature.
Chime
A chime is activated. The system supports three
chime sounds which can be selected to be heard
when a zone is activated (violated) during disarming
or when receiving a status update. For example the
chime is sounded when the zone is triggered.
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SP-03V2 User Manual
Making Telephone Calls
3. Making Telephone Calls
Although the SP-03V2 Elderly Care Telephone has many
features it still works as a standard phone.
Note:
When setting up the system telephone, use a comma (,) to
indicate a delay when dialing a number.
3.1 Standard Dialing
To make a call:
1. Pick up the receiver. The dial tone is heard
on the receiver and the DIAL screen is
displayed.
2. Use the numeric keypad to enter the
telephone number. If a wrong key is
entered, place back the receiver, pickup
and dial again.
To call the same number again:
1. Pick up the receiver. The dial tone is heard
on the receiver and the DIAL screen is
displayed.
. The previous number is
2. Press
displayed. The call is initiated.
To make a hands free call:
1. Press
. A prompt for the telephone
number to call is heard. The dial tone is
heard and the DIAL screen is displayed.
2. Use the numeric keypad to enter the
telephone number.
SP-03V2 User Manual
Page 12
Making Telephone Calls
3.2 Quick Dialing
Commonly used numbers, or emergency numbers can be
stored on the phone. Each stored numbers is associated with a
Quick Dial Number. Each Quick Dial Number is represented by
the number 0 – 9 with an alphanumeric name of up to 16
characters.
The SP-03V2 Elderly Care Telephone allows storage of 10
memorized telephone numbers.
To set Quick Dial Numbers:
1. Press
. The Master Menu option is
displayed.
2. Press
. The code prompt is
displayed and the system announces
"Please enter code".
3. Using the numeric keypad enter a valid user
or master code. While entering the code
each number entered is indicated by an "*".
On completing the code, the EDIT MASTER
CODE screen is displayed.
If the incorrect code is entered, the system
displays "Wrong Code, Please Try Again"
and announces "Illegal Code".
If there is no activity for 10 seconds, the
system returns to normal operating mode.
4. Press
until the option Q-DIAL PHONES
is displayed. If
is pushed too many
times, go back in the menus by pressing
5. Press
. The Quick Dial
Number option is displayed.
6. Press
until the Quick Dial Number
being set is displayed.
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SP-03V2 User Manual
Making Telephone Calls
7. Press
. The option to enter
the name assigned to the Quick Dial
Number is displayed.
8. Press
. The screen to enter
the name assigned to the Quick Dial
Number is displayed.
9. Enter the name associated with the Quick
Dial Number.
10. Press
. The option to enter
the name assigned to the Quick Dial
Number is displayed.
11. Press
. The option to enter the number
assigned to the Quick Dial Number is
displayed.
12. Press
. The screen to enter
the number assigned to the Quick Dial
Number is displayed.
13. Use the numeric keypad to enter the
telephone number. Press
to delete
the last entered digit. The
key inserts a
comma. Press
number.
to save the
14. Press
. The option to enter
the number assigned to the Quick Dial
Number is displayed.
15. Press
to go back to step
6 where more Quick Dial Numbers can be
programmed.
16. To store more Quick Dial Numbers repeat
steps 7 – 15. To finish storing numbers, press
twice. The standard screen is
displayed and the system returns to normal
operating mode.
SP-03V2 User Manual
Page 14
Making Telephone Calls
To dial Quick Dial Numbers:
1. Press
. The Quick Dial number stored
in slot #0 is displayed with the number.
and
to scroll through
2. Press
the stored Quick Dial numbers until the
required number is located.
3. Press
Page 15
to initiate the call.
SP-03V2 User Manual
Programming Interactive Voice Response
4. Programming Interactive Voice Response
IVR (Interactive Voice Response) feature includes Voice
Assistance, where the SP-03V2 Elderly Care Telephone uses a
voice to prompt the user. An IVR session can be initiated either
by the system or though a remote private telephone call by
the user.
During voice menu mode, the system announces the menu
options and any relevant instructions.
To start an IVR Session by a remote telephone user:
1. Call the system's line telephone number. The system
answers the call after a preset number of rings. The system
plays the "Press Star” announcement and waits for the
to be pressed.
2. Press
to start the session. Once the connection is
made a site description is announced and a request for
entry code is made.
3. Using the numeric keypad enter a valid user or master
code to start the session. The session is started and the IVR
menu is opened.
To start an IVR Session by the system:
This option must be enabled by the technician who installed
the system. The session is usually started by a predefined event.
The system accesses a private number configured in the
system. Up to three private numbers can be programmed.
(See Setting Private Telephone Numbers, on page 23)
1. The system calls the first programmed private number. The
systems requests
is pressed. If there is no answer after
approximately 50 seconds the system hangs up. The system
then attempts to call the private telephone number again.
If there is no response the system then attempts the second
private the predefined number of times, and if the system
still does not succeed, the third private number is
attempted.
SP-03V2 User Manual
Page 16
Programming Interactive Voice Response
2. Press
to start the session. Once the connection is
made a site description is announced and a request for
entry code is made.
3. Using the numeric keypad enter a valid user or master
code. The session is started and the IVR menu is opened.
The system switches to voice menu mode when a valid
master code is entered.
4.1 IVR General Options
The IVR menu has the following options:
Option Description
Enters the Arming submenu.
Enters the Voice Operation submenu. The private TwoWay Voice feature must be enabled.
Receives a status report.
Exits the menu and disconnects the system.
4.2 IVR Arming Submenu
The IVR Arming submenu has the following options:
Option Description
Sets the panel status to "Arm Away".
Sets the panel status to "Arm Home".
Disarms the panel.
Returns to the previous menu.
When it is arming, the system announces its status only after the
exit delay timeout period.
Page 17
SP-03V2 User Manual
Programming Interactive Voice Response
4.3 IVR Voice Operation Submenu
The IVR Voice Operation submenu has the following options:
Option Description
Enables Two-way Voice Activation submenu.
Returns to the previous menu.
4.4 IVR Two-way Voice Activation Submenu
The IVR Two-way Voice Activation submenu has the following
options:
Option Description
Enables listening in to the call.
Enables listening in and talking on the call.
4.5 Receiving IVR Status Report
On the IVR Arming submenu press
the telephone.
SP-03V2 User Manual
. The report is heard on
Page 18
User Menu Options
5. User Menu Options
Once the SP-03 Elderly Care Telephone has been installed
there are certain settings which are managed by the user. To
manage these settings the telephone provides a set of menus
which are displayed on the telephones display panel.
5.1 Accessing the User Menu
The User Menu is the base menu from which all the settings are
started. This is the only menu requiring a log in code or
password.
To open the User Menu:
1. Press
. The Master Menu option is
displayed.
2. Press
. The code prompt is
displayed.
3. Using the numeric keypad enter a valid
master code. While entering the code
each number entered is indicated by an
"*". On completing the code, the EDIT
MASTER CODE screen is displayed.
If the incorrect code is entered, the system
announces "Illegal Code" and displays
"Wrong Code, Please Try Again".
If there is no activity for 10 seconds, the
system returns to normal operating mode.
Once in the MASTER MENU use the
browse the submenus. Press
or submenu item.
and
keys to
to select a menu
The sub menu options are as follows:
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SP-03V2 User Manual
User Menu Options
Option
Description
Edit Master Code
The master code can be used no matter
what is set as the user code.
User Codes
User codes are only used to arm/disarm the
system.
Set Date &Time
The system date and time is set. The system
time is used by the telephone for logging
calls, events and by the pill reminder
feature.
Private Numbers
Private numbers are used by the system to
contact the user.
Q-Dial Phones
Up to 10 numbers can be stored as Quick
Dial numbers.
Forced Hang Up
The telephone can automatically hang up
and close a conversation in the event of an
emergency where the telephone is needed
for emergency purposes.
Logs
Call and event logs can be cleared or
viewed.
Bypass Options
Certain preset security zones can be
bypassed when activating the alarm.
5.2 Changing the Master Code
Note:
This feature is only for master users.
The default master code is 1234. Once the master code is
changed, the default code is Unusable.
To change the master code:
1. Press
. The Master Menu option is
displayed.
2. Press
displayed.
SP-03V2 User Manual
. The code prompt is
Page 20
User Menu Options
3. Using the numeric keypad enter a valid user
or master code. While entering the code
each number entered is indicated by an "*".
On completing the code, the EDIT MASTER
CODE screen is displayed.
If the incorrect code is entered, the system
announces "Illegal Code" and displays
"Wrong Code, Please Try Again".
If there is no activity for 10 seconds, the
system returns to normal operating mode.
4. Press
. The prompt to enter
the new master code is displayed.
5. Using the numeric keypad enter the new
master code and press
. The
master code is changed and the EDIT
MASTER CODE screen is displayed.
6. Press
. The standard screen is
displayed and the system returns to normal
operating mode.
5.3 Defining User Codes
Up to 16 users can be defined.
Note:
This feature can only be programmed by users with the
master code.
To define user codes:
1. Press
. The Master Menu option is
displayed.
2. Press
. The code prompt is
displayed.
3. Using the numeric keypad enter a valid
master code. While entering the code each
number entered is indicated by an "*".
On completing the code, the EDIT MASTER CODE screen is
displayed. If the incorrect code is entered, the system will
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SP-03V2 User Manual
User Menu Options
not accept it. If there is no activity for 10 seconds, the
system returns to normal operating mode.
4. Press
. The USER CODES screen is
displayed.
5. Press
. The SELECT USER
CODE screen to set the first user code is
displayed.
6. Press
and
to scroll to the user
code being set.
7. Press
to select the user
code. The screen to enter the code is
displayed.
8. Using the numeric keypad enter the four
digit user code and press
Press
to delete an existing number.
The code is entered and the SELECT USER
CODE screen is displayed. Repeat steps 7-8
as required.
9. Press
twice. The standard
screen is displayed and the system returns to
normal operating mode.
5.4 Setting Date and Time
Note:
This feature can only be programmed by users with the
master code.
To set the date and time:
1. Press
. The Master Menu option is
displayed.
2. Press
. The code prompt is
displayed.
3. Using the numeric keypad enter a valid master code.
While entering the code each number entered is indicated
by an "*".
SP-03V2 User Manual
Page 22
User Menu Options
If the incorrect code is entered, the system announces
"Illegal Code" and displays "Wrong Code, Please Try Again".
If there is no activity for 10 seconds, the system returns to
normal operating mode.
4. Press
until the SET DATE & TIME
screen is displayed.
5. Press
. The ENTER TIME
screen is displayed.
6. Press
to set the time. The
current time is displayed.
7. Enter the new time and press
. The ENTER TIME screen is
displayed.
. The DAY OF THE WEEK screen
8. Press
is displayed.
9. Press
day is displayed.
. The screen to set the
and
to scroll to the day
10. Press
set.
11. Press
to set the day. The
DAY OF THE WEEK screen is displayed.
12. Press
twice. The standard
screen is displayed and the system returns
to normal operating mode.
5.5 Setting Private Telephone Numbers
Up to three private telephone numbers can be set for use
when an event occurs. The private telephone number is called
by the system to alert the user.
To set private telephone numbers:
1. Press
. The Master Menu option is
displayed.
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SP-03V2 User Manual
User Menu Options
2. Press
. The code prompt is
displayed.
3. Using the numeric keypad enter a valid user or master
code. While entering the code each number entered is
indicated by an "*".
If the incorrect code is entered, the system announces
"Illegal Code" and displays "Wrong Code, Please Try Again".
If there is no activity for 10 seconds, the system returns to
normal operating mode.
4. Press
three times. The PRIVATE
NUMBERS screen is displayed.
5. Press
. The screen to select
the number to set is displayed.
and
to scroll to the
6. Press
private number being set.
7. Press
to select the number
to set. The screen to enter the number is
displayed.
8. Using the numeric keypad enter the
number and press
. Press
to delete an existing digit. The
number is entered and the screen to
select the number to set is displayed.
Repeat steps 7-8 as required.
9. Press
twice. The standard
screen is displayed and the system returns
to normal operating mode.
5.6 Viewing Logs
Event and history logs can be viewed.
There are three options available under Logs:
• History Log – Used to view the history log such as alarms,
trouble warnings, etc.
• Clear History Log – Used to clear the history log.
• Event Log – Used to view the event log.
SP-03V2 User Manual
Page 24
User Menu Options
To view the history logs:
1. Press
. The Master Menu option is
displayed.
2. Press
. The code prompt is
displayed.
3. Using the numeric keypad enter a valid user or master
code. While entering the code each number entered is
indicated by an "*".
If the incorrect code is entered, the system announces
"Illegal Code" and displays "Wrong Code, Please Try Again".
If there is no activity for 10 seconds, the system returns to
normal operating mode.
4. Press
displayed.
until the LOGS screen is
5. Press
. The screen to select
the logs option to use is displayed.
or
toggling between
6. Press
the Log options until the HISTORY LOG
screen is displayed.
7. Press
. The log is displayed.
and
to toggle
8. Press
between the Log entries. Master events
are indicated by the word MASTER on the
bottom line of the screen, user events are
indicated by the word PANEL.
three times. The
9. Press
standard screen is displayed and the
system returns to normal operating mode.
Page 25
SP-03V2 User Manual
User Menu Options
To view the event logs:
1. Press
. The Master Menu option is
displayed.
2. Press
. The code prompt is
displayed.
3. Using the numeric keypad enter a valid user or master
code. While entering the code each number entered is
indicated by an "*".
If the incorrect code is entered, the system announces
"Illegal Code" and displays "Wrong Code, Please Try Again".
If there is no activity for 10 seconds, the system returns to
normal operating mode.
4. Press
displayed.
until the LOGS screen is
5. Press
. The screen to select
the logs option to use.
and
to toggle
6. Press
between the Log options until the EVENT
LOG screen is displayed.
7. Press
displayed.
. The event log is
8. Press
. The Event Time
Stamp is displayed.
and
to toggle between the Log entries.
9. Press
Master events are indicated by the word MASTER on the
bottom line of the screen, user events are indicated by the
word PANEL.
10. Press
three times. The
standard screen is displayed and the
system returns to normal operating mode.
SP-03V2 User Manual
Page 26
Pill Reminder
6. Pill Reminder
Up to eight different pill reminders can be set. The setting
specifies the time to take each dosage, up to eight different
times for each day of the week.
There are four options to set as pill reminders:
•
•
•
•
Activate the pill reminder.
To set the number of times the alert is repeated.
To set the pill reminder times.
The failed reporting to the CMS.
To activate the pill reminder:
1. Press
until the day is displayed on
the screen.
2. Press
. The PROGRAM
REMINDER screen is displayed.
3. Press
. The FAIL REPORT
screen is displayed.
4. Press
. The screen to
enable/disable the pill reminder is
displayed.
5. Press
and
to toggle
between the two options. The default is
DISABLED.
to enable the pill
6. Press
reminder option. The FAIL REPORT screen is
displayed.
. The PROGRAM
7. Press
REMINDER screen is displayed.
8. Press
displayed.
. The EXIT screen is
9. Press
. The standard screen
is displayed and the system returns to
normal operating mode.
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SP-03V2 User Manual
Pill Reminder
To set the number of times the alert is repeated:
1. Press
until the day is displayed on
the screen.
2. Press
. The PROGRAM
REMINDER screen is displayed.
3. Press
. The FAIL REPORT
screen is displayed.
. The screen to enable/disable
4. Press
the pill reminder is displayed.
5. Press
. The ALERT REPEAT
screen is displayed.
and
to toggle
6. Press
between the number of times the alert is to
be repeated.
to select the number
7. Press
of alerts. The ALERT REPEAT screen is
displayed.
. The PROGRAM
8. Press
REMINDER screen is displayed.
9. Press
displayed.
. The EXIT screen is
10. Press
. The standard screen
is displayed and the system returns to
normal operating mode.
To set the pill reminder times:
1. Press
until the day is displayed on
the screen.
2. Press
. The PROGRAM
REMINDER screen is displayed.
3. Press
. The FAIL REPORT
screen is displayed.
SP-03V2 User Manual
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Pill Reminder
4. Press
and
until the SET
REMINDERS screen is displayed.
5. Press
. The ENTER REMINDER
# screen is displayed.
6. Press
and
to toggle
between the alert reminder number. Up to
eight reminders can be set.
. The screen to begin
7. Press
entering the reminder details is displayed.
The CLEAR REMINDER screen is displayed.
8. If there is already a reminder set and a
new reminder is required, the existing
reminder can be cleared. Press
to clear the reminder. The
CLEAR REMINDER confirmation screen is
displayed.
9. Press
to confirm the
reminder deletion. Press
to
cancel the reminder deletion. The CLEAR
REMINDER screen is displayed.
10. Press
. The DAY OF THE WEEK screen
is displayed.
11. Press
to select the day of
the week for the reminder. The screen to
select the day of the week is displayed.
12. Press
to be set.
and
to scroll to the day
13. Press
to select the day.
The screen to enable/disable the day is
displayed.
and
to toggle
14. Press
between the enable/disable options.
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SP-03V2 User Manual
Pill Reminder
15. Press
to enable/disable
the day of the week for the reminder. The
screen to select the day of the week is
displayed.
16. Press
. The DAY OF THE
WEEK screen is displayed.
17. Press
. The screen to enter the pill
details is displayed.
18. Press
to enter the pill
name. The screen to enter the pill name is
displayed.
19. Using the numeric keypad to enter the
telephone number. Press
to delete
the last entered digit. The
a comma.
key inserts
20. Press
. The screen to enter
the pill details is displayed.
21. Press
. The screen to enter the pill
dosage is displayed.
22. Press
to enter the pill
dosage. The screen to enter the pill
dosage is displayed.
23. Press
dosage.
and
to select the
24. Press
to set the pill
dosage. The screen to enable/disable the
dosage is displayed.
and
to toggle
25. Press
between the enable/disable options.
26. Press
to enable the
dosage. The screen to set the alert time is
displayed.
SP-03V2 User Manual
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Pill Reminder
27. Enter the alert time and press
. The screen to enter the
pill dosage is displayed.
28. Press
is displayed.
until the EXIT screen
29. Press
. The standard screen
is displayed and the system returns to
normal operating mode.
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SP-03V2 User Manual
Security Panel Behavior and Modes of Operation
7. Security Panel Behavior and Modes of
Operation
This chapter describes the operating conditions for the system
and instructs the user how to place the security system in its
various security operational modes.
7.1 Alarm Mode
The SP-03v2 system enters Alarm Mode according to the
various events, zone types and arming mode defined during
system setup.
7.1.1. Alarm Mode Armed
When armed the system monitors zones for any violations or
intrusion events. Any zone violation or intrusion detection puts
the system into Alarm Mode.
When there is some system failure or system inconsistencies the
system enters into Trouble Mode. If the system enters Trouble
Mode and the system is armed the system also enters Alarm
Mode.
Upon entering Alarm Mode, or when trouble conditions occur,
the system performs the following possible actions as defined
by the system installer during system setup.
Upon entering alarm mode, the system:
•
•
•
•
Reports an event to the central station
Performs other reporting (cellular, private phone)
Activates a siren (silent, local siren, external siren)
Uses backup/secondary reporting options
SP-03V2 User Manual
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Security Panel Behavior and Modes of Operation
7.1.2. Alarm Mode Disarmed
When disarmed, the system enters into the following status:
• Alarm Mode for all 24 hour zones
• Alarms trigger only for panic, emergency, fire, 24H audible
and silent conditions.
In the Alarm Mode Disarmed state, the system continuously
checks zone status and remains in the Ready status. This Ready
status determines whether the system is ready to arm. The
system becomes Ready to Arm when zones are either closed
or bypassed, or Force Arming is enabled.
In all other cases, including if the No-Supervision of RF devices
parameter is enabled, the system status is Not Ready. In the
Not Ready condition, the system is unable to arm unless the
system has been configured to arming or if Force Arming is
enabled.
7.2 Arming Options
When the user enters a code or remote command, the system
responds as follows:
• If the code or command (armed away/home, disarmed)
is valid and correctly entered, the arming/disarming
operation succeeds. The system then sends the panel a
signal to sound a confirmation notification or generates a
confirmation sound on the local siren. This can be set to
either enabled or disabled. By default it is enabled.
• On entering a wrong code, the system enables immediate
code re-entry and also signals an error indication to the
user.
• Where there are 5 sequential wrong DISARM code entries,
the system ignores further attempts for 30 seconds before
accepting a new code entries.
Once armed, the system functions as follows:
• The system ignores arming commands, except Disarm,
through either panel, or remote during an alarm condition.
• The system sends error indication signals if zones are either
not ready or not bypassed (assuming that a bypass or
forced options are not enabled).
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SP-03V2 User Manual
Security Panel Behavior and Modes of Operation
• The system exits the Alarm Mode if the alarm is triggered
by an alarm or tampering while the system was disarmed.
• The system enters Alarm Mode if any zone is violated
during entry and exit delay periods, unless the walkthrough
feature is enabled and the violated zones are defined as
walkthrough path.
To arm the system:
1. Press
heard.
. A prompt to enter the code is
2. Enter the code. The code being entered is
indicated by “*”.
3. The panel starts beeping for the period
configured as the Exit Delay. The
indicator begins flashing red. The user must
now exit the secure area within the Exit
Delay time period.
4. The system is armed. The
displays solid red.
indicator
7.2.1. System Home Arming
When configuring the system the installer can configure the
Arm Mode to HOME. This enables the user to enter the secured
area within the Entry Delay time and the system automatically
changes being in AWAY mode to HOME mode. The effect is
that all perimeter zones remain armed. During the Entry Delay
time, the system ignores zone violations. When the Entry Delay
time has ended, the system ignores interior zone violations.
Once the system is armed Home, it functions as follows:
• The system enters Alarm Mode immediately on a violation
of a perimeter type zone.
• The system activates an entry delay.
• The system enables switching between arming modes. If
the system is currently Armed Home, it accepts an Arming
Away command and switch modes without disarming.
When the user is at home, the alarm can be set for HOME
mode.
SP-03V2 User Manual
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Security Panel Behavior and Modes of Operation
To arm the system to HOME mode:
1. Press
is heard.
. A prompt to enter the code
2. Enter the code. The code being entered is
indicated by “*”.
3. The panel starts beeping for the period
configured as the Exit Delay. The
indicator begins flashing red. The user must
now exit the secure area within the Exit
Delay time period.
4. The system is armed. The
displays solid red.
indicator
7.2.2. System Away Mode
In AWAY mode, the system enters Alarm Mode if there is any
zone violation, regardless of perimeter or interior type.
7.2.3. Instant Arming
If Instant Arming mode is enabled (by the installer, during
configuration), the system will skip the exit delay as well as
cancel the entry delay configured, and will initiate the Alarm
instantly causing an alarm to go off upon violation of any zone.
To instantly arm the system:
1.
2.
3.
4.
Verify that the system is ready for arming.
Press either the Home or the Away arming key.
Enter your user code.
Press the same arming key once again.
7.2.4. Forced Arming
If Forced Arming is enabled, the system is able to arm when
zones are in violation (open) but not defined as bypassed. The
system treats zones of this type automatically as bypassed
zones for the arming period. These bypassed definitions expire
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SP-03V2 User Manual
Security Panel Behavior and Modes of Operation
either upon disarming or once the zones are closed or
supervised (again) during the arming period.
The system acknowledges this condition by indicating a bypass
state when armed.
Depending on how the feature is defined during setup, a
report can be sent to the central station.
By default Forced Arming is disabled and is enabled by the
installer during system setup.
7.2.5. Quick Arming
Setting this parameter ON allows AWAY arming without code
entry. The system does not accept home arming when already
armed AWAY. When Quick Arming is enabled (during setup), a
long press on the AWAY arming button on the panel activates
Quick Arming.
By default Quick Arming is OFF and is set to ON by the installer
during system setup.
7.3 Disarming Process
Users can disarm an armed system by entering their code using
the panel, or using an RF keys/remotes.
Disarming causes the system to function as follows:
• Disarming a system both disarms it and stops an alarm
condition.
• When an alarm condition occurs during the disarming
process, the system triggers a full alarm. The alarm stops on
the next disarming operation.
To disarm the system:
1. Press
heard.
. A prompt to enter the code is
2. Enter the code. The code being entered is
indicated by “*”.
3. The system is disarmed.
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Security Panel Behavior and Modes of Operation
7.4 Bypass/Un-bypass Zone
The SP-03v2 system can be set to enable or disable zone
bypass. In auto bypass, the system functions as follows:
• If disabled (default) and zones are opened (doors,
windows) or unsupervised, the system does not allow
arming until all zones are closed. All incoming detections
are handled according to the selected alarm options for
zone type and setting.
• Each zone can be set as bypassed. The system ignores
incoming detections from a bypassed zone, and is able to
arm regardless of their condition.
• Zone bypassing behavior is dependent on the general
system bypass enable setting.
7.4.1. Setting Zone Bypass
When the system is installed, the secured area is divided in up
to 16 security zones. Each zone is set by the person installing
the system.
When arming the system certain zones can be bypassed. This is
used to deal with various situations, such as when the sensor
battery is low and sends an event, or when the system is armed
while someone is still on the premises.
Note:
This feature is available to User and Master level users,
and is only active if it is enabled by the installer.
Up to 16 zones can be bypassed when arming the system.
To define the bypass zones:
1. Press
. The Master Menu option is
displayed.
2. Press
displayed.
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. The code prompt is
SP-03V2 User Manual
Security Panel Behavior and Modes of Operation
3. Using the numeric keypad enter a valid user or master
code. While entering the code each number entered is
indicated by an "*".
If the incorrect code is entered, the system announces
"Illegal Code" and displays "Wrong Code, Please Try Again".
If there is no activity for 10 seconds, the system returns to
normal operating mode.
4. Press
until the BYPASS OPTIONS
screen is displayed.
and
to toggle
5. Press
between the bypass options until the SET
BYPASS MAP is displayed.
. The screen to select
6. Press
the zone to bypass is displayed.
and
to toggle
7. Press
between the zone to select or by entering
the zone number 01 - 16. Press
to select the zone.
and
to toggle
8. Press
between the zone bypass options. Press
to select the option.
until the standard
9. Press
screen is displayed and the system returns
to normal operating mode.
To clear the bypass zones:
1. Press
. The Master Menu option is
displayed.
2. Press
displayed.
SP-03V2 User Manual
. The code prompt is
Page 38
Security Panel Behavior and Modes of Operation
3. Using the numeric keypad enter a valid user or master
code. While entering the code each number entered is
indicated by an "*".
If the incorrect code is entered, the system announces
"Illegal Code" and displays "Wrong Code, Please Try Again".
If there is no activity for 10 seconds, the system returns to
normal operating mode.
4. Press
until the BYPASS OPTIONS
screen is displayed.
and
to toggle
5. Press
between the bypass options until the
CLEAR BYPASS MAP is displayed.
. The screen to select
6. Press
the bypassed zone to be cleared is
displayed.
7. Press
and
to toggle
between the bypassed zone numbers or
by entering the zone number 01 - 16. Press
to select the zone.
8. Press
and
to toggle
between the zone bypass options. Press
to select the option.
until the standard
9. Press
screen is displayed and the system returns
to normal operating mode.
To activate the bypass zones:
1. Press
. The Master Menu option is
displayed.
2. Press
displayed.
Page 39
. The code prompt is
SP-03V2 User Manual
Security Panel Behavior and Modes of Operation
3. Using the numeric keypad enter a valid user or master
code. While entering the code each number entered is
indicated by an "*".
If the incorrect code is entered, the system announces
"Illegal Code" and displays "Wrong Code, Please Try Again".
If there is no activity for 10 seconds, the system returns to
normal operating mode.
4. Press
until the BYPASS OPTIONS
screen is displayed.
and
to toggle
5. Press
between the bypass options until the SET
ACTIVATION is displayed.
. The screen to select
6. Press
the zone to be activated is displayed.
and
to toggle
7. Press
between the zones to activate or by
entering the zone number 01 - 16. Press
to select the zone.
8. Press
until the standard
screen is displayed and the system returns
to normal operating mode.
Note:
If the system is armed the Bypass indicator and the
bypassed zones flash briefly before entering the armed
condition.
7.5 Entry/Exit Delay Options
Entry and Exit actions delay the alarm mode and allow the
system to ignore zone violations, as described below.
7.5.1. Entry Delay
Entry delay allows the user time to open the door and reach
the panel to disarm the system.
SP-03V2 User Manual
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Security Panel Behavior and Modes of Operation
If a zone of type Delay is violated while the system is armed
(except Instant Arming), the system does not enter Alarm
Mode during the Entry Delay period setting. If the delay period
finishes and the system still has not been disarmed, the system
enters Alarm Mode.
During Entry Delay, the system signals the panel to sound
warning beeps at two rates: slower rate and faster rate during
the last 10 seconds of the delay period.
The Entry Delay period is configurable from 1 second up until 99
seconds.
The default Delay period is 30 seconds.
7.5.2. 3.6.2. Exit Delay
Exit delay allows the user time to reach the door from the
panel when arming the system upon exit.
When arming a panel, the system ignores zone violations
during the Exit Delay period. Once the delay period is finished
the system enters armed mode.
The system may be disarmed during the Exit Delay period.
During Exit Delay, the system signals the panel to sound
warning beeps at two rates: slower rate and faster rate during
the last 10 seconds of the delay period.
The Exit Delay period is configurable from 1 second up until 99
seconds.
The default Exit Delay period is 30 seconds.
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SP-03V2 User Manual
Emergency and Panic Functionality
8. Emergency and Panic Functionality
8.1 Siren
There are two siren type, the Internal siren which is from the
panel, and the Emergency siren which is set up and configured
by the installer.
• Internal Siren – This is used in an emergency situation
where the user needs to urgently contact the Control
Center and is activated by pushing the Emergency button
on the panel.
• External Siren – The External siren is activated upon alarm,
emergency or violating a 24-hour zone, siren timeout is set
by the installer and turns off upon the disarm command
being entered.
The siren also features momentarily pulses (Squawk) for the
following events that can be enable according to the
requirements to:
o Arm Away (single pulse)
o Arm Home (single pulse)
o Disarm (dual pulse)
o Emergency alarm
o Trouble alert
8.2 Performing an Emergency Call
The SP-03v2 system enables the definition of an emergency
number (during installation) that is called when the user triggers
the emergency function.
To activate the emergency function:
1. Press
for 2 or more seconds.
The system executes an emergency response according to the
panel’s emergency definitions, as set up during installation.
Typical responses include:
• Activating the sounder at any of the function options
• Reports an Emergency Event to the central station
• Reports to private telephone
SP-03V2 User Manual
Page 42
Emergency and Panic Functionality
The system responds to the panic event regardless of the
systems arming condition. Once a Panic alarm has been
entered, the system can be reset by disarming.
To reset the system by disarming:
1. Press
. A prompt to enter the code is heard.
2. Enter the code. The code being entered is indicated by
“*”.
8.3 Entering the Duress Code
The SP-03v2 system provides a duress code function that is
used to disarm the system when it is under threat. The specific
and unique code is defined during installation and given to the
user to memorize.
Once entered, the system immediately reports a duress
situation (Contact ID)—without entering the alarm mode or
activating the sounder and outputs. The silent alarm
generated acts as an ‘Ambush’ to report that the user is being
forced to disarm the system.
When the system receives a Duress alarm from the panel, the
system sends a DURESS alarm report to the central station and
to private phone numbers as defined, however no alarm is
sounded.
8.4 Enabling Forced Hang up
In an emergency a telephone call can be forcibly terminated
to allow for emergency options to be made available.
By default this feature is disabled.
To enable forced Hang Up:
1. Press
. The Master Menu option is
displayed.
2. Press
displayed.
Page 43
. The code prompt is
SP-03V2 User Manual
Emergency and Panic Functionality
3. Using the numeric keypad enter a valid user or master
code. While entering the code each number entered is
indicated by an "*".
If the incorrect code is entered, the system announces
"Illegal Code" and displays "Wrong Code, Please Try Again".
If there is no activity for 10 seconds, the system returns to
normal operating mode.
4. Press
until the FORCED HANGUP
screen is displayed.
5. Press
. The screen to
enable/disable forced hang up is
displayed.
and
to toggle
6. Press
between the two options.
7. Press
to set the forced
Hang Up feature. If DISABLED is selected
the standard FORCED HANGUP screen is
displayed. If ENABLED is selected the
DURATION screen is displayed.
8. Using the numeric keypad set the time to
force the phone to remain out of use for
standard telephone calls. Up to 20 minutes
can be set.
to set time. The
9. Press
FORCED HANGUP screen is displayed.
10. Press
. The standard screen
is displayed and the system returns to
normal operating mode.
SP-03V2 User Manual
Page 44
Limited Warranty
Appendix A. Limited Warranty
ROSSLARE ENTERPRISES LIMITED S (Rosslare) TWO YEARS LIMITED
WARRANTY is applicable worldwide. This warranty supersedes any other warranty.
Rosslare's TWO YEARS LIMITED WARRANTY is subject to the following conditions:
Warranty
Warranty of Rosslare's products extends to the original purchaser (Customer) of the
Rosslare product and is not transferable.
Products Covered By This Warranty and Duration
ROSSLARE ENTERPRISES LTD. AND / OR SUBSIDIARIES (ROSSLARE) warrants
that the SP-03V2 Advanced Wireless Phone system panel, to be free from defects in
materials and assembly in the course of normal use and service. The warranty period
commences with the date of shipment to the original purchaser and extends for a
period of 2 years (24 Months).
Warranty Remedy Coverage
In the event of a breach of warranty, ROSSLARE will credit Customer with the price of
the Product paid by Customer, provided that the warranty claim is delivered to
ROSSLARE by the Customer during the warranty period in accordance with the terms
of this warranty. Unless otherwise requested by ROSSLARE ENTERPRISES LTD.
AND / OR SUBSIDIARIES representative, return of the failed product(s) is not
immediately required.
If ROSSLARE has not contacted the Customer within a sixty (60) day holding period
following the delivery of the warranty claim, Customer will not be required to return the
failed product(s). All returned Product(s), as may be requested at ROSSLARE
ENTERPRISES LTD. AND /OR SUBSIDIARY’S sole discretion, shall become the
property of ROSSLARE ENTERPRISES LTD. AND /OR SUBSIDIARIES.
To exercise the warranty, the user must contact Rosslare Enterprises Ltd. to obtain an
RMA number after which, the product must be returned to the Manufacturer freight
prepaid and insured
In the event ROSSLARE selects to perform a product evaluation within the sixty (60)
day holding period and no defect is found, a minimum US$ 50.00 or equivalent charge
will be applied to each Product for labor required in the evaluation.
Rosslare will repair or replace, at its discretion, any product that under normal
conditions of use and service proves to be defective in material or workmanship. No
charge will be applied for labor or parts with respect to defects covered by this
warranty, provided that the work is done by Rosslare or a Rosslare authorized service
center.
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SP-03V2 User Manual
Limited Warranty
Exclusions and Limitations
ROSSLARE shall not be responsible or liable for any damage or loss resulting from
the operation or performance of any Product or any systems in which a Product is
incorporated. This warranty shall not extend to any ancillary equipment not furnished
by ROSSLARE, which is attached to or used in conjunction with a Product, or to any
Product that is used with any ancillary equipment, which is not furnished by
ROSSLARE.
This warranty does not cover expenses incurred in the transportation, freight cost to
the repair center, removal or reinstallation of the product, whether or not proven
defective.
Specifically excluded from this warranty are any failures resulting from Customer's
improper testing, operation, installation, or damage resulting from use of the Product
in other than its normal and customary manner, or any maintenance, modification,
alteration, or adjustment or any type of abuse, neglect, accident, misuse, improper
operation, normal wear, defects or damage due to lightning or other electrical
discharge. This warranty does not cover repair or replacement where normal use has
exhausted the life of a part or instrument, or any modification or abuse of, or
tampering with, the Product if Product disassembled or repaired in such a manner as
to adversely affect performance or prevent adequate inspection and testing to verify
any warranty claim.
ROSSLARE does not warrant the installation, maintenance, or service of the Product.
Service life of the product is dependent upon the care it receives and the conditions
under which it has to operate.
In no event shall Rosslare be liable for incidental or consequential damages.
Limited Warranty Terms
THIS WARRANTY SETS FORTH THE FULL EXTENT OF ROSSLARE ENTERPRISES
LTD. AND IT’S SUBSIDIARIES’ WARRANTY
THE TERMS OF THIS WARRANTY MAY NOT BE VARIED BY ANY PERSON, WHETHER
OR NOT PURPORTING TO REPRESENT OR ACT ON BEHALF OF ROSSLARE.
THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES. ALL
OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE SPECIFICALLY EXCLUDED.
IN NO EVENT SHALL ROSSLARE BE LIABLE FOR DAMAGES IN EXCESS OF THE
PURCHASE PRICE OF THE PRODUCT, OR FOR ANY OTHER INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS
OF USE, LOSS OF TIME, COMMERCIAL LOSS, INCONVENIENCE, AND LOSS OF
PROFITS, ARISING OUT OF THE INSTALLATION, USE, OR INABILITY TO USE SUCH
PRODUCT, TO THE FULLEST EXTENT THAT ANY SUCH LOSS OR DAMAGE MAY BE
DISCLAIMED BY LAW.
THIS WARRANTY SHALL BECOME NULL AND VOID IN THE EVENT OF A VIOLATION
OF THE PROVISIONS OF THIS LIMITED WARRANTY.
SP-03V2 User Manual
Page 46
Technical Support
Appendix B. Technical Support
Asia Pacific, Middle East, Africa
Rosslare Security Products Headquarters
905-912 Wing Fat Industrial Bldg,
12 Wang Tai Road,
Kowloon Bay Hong Kong
Tel:
+852 2795-5630
Fax:
+852 2795-1508
E-mail: support.apac@rosslaresecurity.com
United States and Canada
1600 Hart Court, Suite 103
Southlake, TX, USA 76092
Toll Free:
+1-866-632-1101
Local:
+1-817-305-0006
Fax:
+1-817-305-0069
E-mail: support.na@rosslaresecurity.com
Europe
Global Technical Support & Training Center
HaMelecha 22
Rosh HaAyin, Israel 48091
Tel:
+972 3 938-6838
Fax:
+972 3 938-6830
E-mail: support.eu@rosslaresecurity.com
South America
Presbitero Actis 555, Oficina 31.
San Isidro. Buenos Aires. Argentina
Tel:
+5411-5273-6383
Tel:
+305-921-9919
E-mail: support.la@rosslaresecurity.com
Web Site: www.rosslaresecurity.com
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0706-0960331+01
www.rosslaresecurity.com
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Company                         : Hewlett-Packard
Create Date                     : 2011:06:20 12:33:48+03:00
Modify Date                     : 2011:06:20 13:36:54+03:00
Source Modified                 : D:20110620093326
Has XFA                         : No
Tagged PDF                      : Yes
XMP Toolkit                     : Adobe XMP Core 4.2.1-c043 52.372728, 2009/01/18-15:08:04
Metadata Date                   : 2011:06:20 13:36:54+03:00
Creator Tool                    : Acrobat PDFMaker 9.1 for Word
Document ID                     : uuid:a90d3ddb-3de3-4938-8d30-19f8d19e46ab
Instance ID                     : uuid:b75140ab-a948-4f1b-ac15-3367afb8d7b6
Subject                         : 3
Format                          : application/pdf
Title                           : SP-03V2 User Manual
Creator                         : Doron Bodner, Errol Brodi
Producer                        : Adobe PDF Library 9.0
Page Layout                     : OneColumn
Page Count                      : 50
Signing Date                    : 2011:06:20 13:36:54+03:00
Signing Authority               : ARE Acrobat Product v8.0 P23 0002337
Annotation Usage Rights         : Create, Delete, Modify, Copy, Import, Export
EXIF Metadata provided by EXIF.tools
FCC ID Filing: GCD-SP-03V2G

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