Ruckus Cloudpath End User Experience For Android Operating Systems CP_ES 5.2 (GA) Guide
2017-09-22
User Manual: Ruckus CP_ES 5.2 (GA) Android User Experience Guide
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USER GUIDE Cloudpath End-User Experience for Android Operating Systems Supporting Software Release 5.2 Part Number: 800-71655-001 Publication Date: 08 September 2017 Copyright Notice and Proprietary Information Copyright 2017 Brocade Communications Systems, Inc. All rights reserved. No part of this documentation may be used, reproduced, transmitted, or translated, in any form or by any means, electronic, mechanical, manual, optical, or otherwise, without prior written permission of or as expressly provided by under license from Brocade. Destination Control Statement Technical data contained in this publication may be subject to the export control laws of the United States of America. Disclosure to nationals of other countries contrary to United States law is prohibited. It is the reader’s responsibility to determine the applicable regulations and to comply with them. Disclaimer THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”) IS PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY. BROCADE and RUCKUS WIRELESS, INC. AND THEIR LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE MATERIAL IS ERROR-FREE, ACCURATE OR RELIABLE. BROCADE and RUCKUS RESERVE THE RIGHT TO MAKE CHANGES OR UPDATES TO THE MATERIAL AT ANY TIME. Limitation of Liability IN NO EVENT SHALL BROCADE or RUCKUS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, THE MATERIAL. Trademarks Ruckus Wireless, Ruckus, the bark logo, BeamFlex, ChannelFly, Dynamic PSK, FlexMaster, Simply Better Wireless, SmartCell, SmartMesh, SmartZone, Unleashed, ZoneDirector and ZoneFlex are trademarks of Ruckus Wireless, Inc. in the United States and in other countries. Brocade, the B-wing symbol, MyBrocade, and ICX are trademarks of Brocade Communications Systems, Inc. in the United States and in other countries. Other trademarks may belong to third parties. 2 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Contents Introduction................................................................................................................................................................................................... 5 Overview................................................................................................................................................................................................ 5 Supported Android Versions...................................................................................................................................................................5 Cloudpath User Experience........................................................................................................................................................................... 7 Introduction............................................................................................................................................................................................7 Welcome Screen With AUP....................................................................................................................................................................7 User Type Prompt.................................................................................................................................................................................. 8 User Credentials.....................................................................................................................................................................................9 Device Type..........................................................................................................................................................................................10 BYOD Use Policy................................................................................................................................................................................. 11 Android-Specific Configuration Instructions.......................................................................................................................................... 12 Download and Install Application..........................................................................................................................................................14 Install from Google Play.................................................................................................................................................................15 Install from Amazon Market...........................................................................................................................................................19 Local Download............................................................................................................................................................................ 21 Configure Application........................................................................................................................................................................... 25 Cloudpath Wizard User Experience............................................................................................................................................................. 27 Introduction..........................................................................................................................................................................................27 User Experience Example for Android Version 4.3, and Later............................................................................................................... 27 Network Monitored Message........................................................................................................................................................ 27 Attempting to Connect to the Network..........................................................................................................................................27 Connected....................................................................................................................................................................................28 User Experience Example for Android Version 4.2, and Earlier..............................................................................................................29 Passcode PIN or Pattern Lock...................................................................................................................................................... 30 How to Respond to Certificate Installation Prompts.......................................................................................................................31 Extract Certificate..........................................................................................................................................................................31 Name the Certificate..................................................................................................................................................................... 32 Alternate Credential Store............................................................................................................................................................. 33 Attempting to Connect to the Network..........................................................................................................................................34 Validating Connectivity.................................................................................................................................................................. 35 Connected....................................................................................................................................................................................35 Troubleshooting...........................................................................................................................................................................................37 Common Android Issues......................................................................................................................................................................37 Retrieve Log Files.................................................................................................................................................................................37 Passwords and Lock Screen PINs....................................................................................................................................................... 38 Blank Certificate Field...........................................................................................................................................................................39 Certificate Passwords.......................................................................................................................................................................... 39 Android .netconfig File..........................................................................................................................................................................39 Memory Card....................................................................................................................................................................................... 39 Uninstalling the Application...................................................................................................................................................................39 Remove Device Administrator....................................................................................................................................................... 39 Remove Certificates...................................................................................................................................................................... 40 Remove SSID............................................................................................................................................................................... 40 Remove Log Files......................................................................................................................................................................... 40 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 3 4 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Introduction • • Overview................................................................................................................................................................... 5 Supported Android Versions......................................................................................................................................5 Overview Cloudpath Enrollment System (ES) is a lightweight, connection wizard, customized by the network administrator, which automates the configuration process, resolves software conflicts, and migrates your Wi-Fi connection to the secure network. The Android operating system presents a challenge when it comes to offering a consistent user experience because the different vendor and operating system combinations behave in slightly different ways. During the device configuration process, the Cloudpath Wizard makes every attempt to provide a seamless experience by detecting the OS version on the device and providing the appropriate user prompts during the onboarding process. Supported Android Versions Cloudpath supports the following operating systems for Android devices: 4.0.3 (Ice Cream Sandwich), 4.1, 4.2, and 4.3 (Jelly Bean), 4.4 (KitKat), 5.x (Lollipop), 6.x (Marshmallow), and 7.x (Nougat), as well as a ’support next version’ flag. NOTE Networks may not support all versions of the Android OS. Contact the network help desk to verify the supported Android versions. This document provides an example of the prompts a user might see when using the Cloudpath application. Depending on the configuration set up by the network administrator, the device manufacturer, and operating system, the user prompts can vary. Additionally, Cloudpath is a highly-customizable application. Screen icons, color schemes, and messaging can all be customized by the network administrator. This guide provides examples with generic screens and messaging, which might be different than what is displayed on the device. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 5 6 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath User Experience • • • • • • • • • Introduction............................................................................................................................................................... 7 Welcome Screen With AUP....................................................................................................................................... 7 User Type Prompt......................................................................................................................................................8 User Credentials........................................................................................................................................................9 Device Type.............................................................................................................................................................10 BYOD Use Policy.................................................................................................................................................... 11 Android-Specific Configuration Instructions............................................................................................................. 12 Download and Install Application............................................................................................................................. 14 Configure Application.............................................................................................................................................. 25 Introduction Cloudpath provides the prompts that guide the user through the sequence of steps that make up the enrollment workflow. During this process, the user enters information as requested, and makes selections about user type, device type, among others. The sequence of steps for the enrollment differ, depending on the selection that is made. Welcome Screen With AUP When the user enters the enrollment URL on their device, the Login (or Welcome) screen displays. The login screen is typically customized with the logo, colors, and text for the organization or institution. The screens in this example use the default look and feel of the application. NOTE If you have set up a captive portal, the user connects to onboarding SSID and is redirected to the Cloudpath Welcome page to start the enrollment process. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 7 Cloudpath User Experience User Type Prompt FIGURE 1 Enrollment Welcome Screen An acceptable use policy (AUP) prompt displays a message and requires that the user signal acceptance to continue. The text on the Welcome screen or Start button can be customized. User Type Prompt If required by the network, the user might see a User Type prompt. For example, an Employee might be required to enter domain credentials, and a Guest or Partner might be required to enroll using their social media credentials. 8 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath User Experience User Credentials FIGURE 2 User Type Prompt Select the user type to continue. This example follows the Employee workflow. User Credentials If required by the network, a prompt similar to the one below requires the user to enter network credentials. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 9 Cloudpath User Experience Device Type FIGURE 3 User Credential Prompt Enter the user credentials and tap Continue. Device Type If required by the network, the user might see a Device Type prompt. For example, a Visitor selection might add a prompt for a MAC address, and an IT-Issued device would be allowed to bypass the MAC address prompt. 10 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath User Experience BYOD Use Policy FIGURE 4 Device Type Prompt Select a device type to continue. This example follows the Visitor workflow. BYOD Use Policy A BYOD use policy prompts the user to accept the conditions for using a personal device on a secure network. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 11 Cloudpath User Experience Android-Specific Configuration Instructions FIGURE 5 BYOD Use Policy Review the use policy and tap the Continue button. Android-Specific Configuration Instructions The application detects the user agent for the Android operating system and provides the correct installation and configuration instructions. The following screen is displayed for devices running the Android operating system 6.0 or newer. 12 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath User Experience Android-Specific Configuration Instructions FIGURE 6 Instructions for Devices Running Android OS 6.0 or Newer Tap Install the Network to start the installation process. The following screen is displayed for devices running the Android operating system 5.x or earlier. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 13 Cloudpath User Experience Download and Install Application FIGURE 7 Instructions for Devices Running Android OS 5.x or Earller Tap Step 1: First, Install the App to start the installation process. Download and Install Application The application is available from Google Play Store, Amazon Market, and as a Direct Download from a local web server. The network administrator can limit the download options. In this case, the download prompt may not display all three options. 14 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath User Experience Download and Install Application FIGURE 8 Select Installation Method Select the installation method to continue. Install from Google Play If permitted by the network configuration, the application can be installed from the Google Play Store. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 15 Cloudpath User Experience Download and Install Application FIGURE 9 Install from Google Play Store Tap Install to continue. Accept Access Request To run the enrollment wizard and configure the device, the application requires access to location of the device. 16 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath User Experience Download and Install Application FIGURE 10 Access To Device Location Tap Allow to continue. Next Step After Application is Installed on Device If you are using the Google Play Store installation, your next step depends on your Android version. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 17 Cloudpath User Experience Download and Install Application FIGURE 11 Installation Finished - Next Step Depends on Android Version Do one of the following, depending on your Android version: • If you are running Android version 6.0 or later, click the Open button, then follow the instructions in the User Experience Example for Android Version 4.3, and Later on page 27 section. • If you are running a version earlier than Android 6.0, do not tap the Open button. Instead, use the Back arrow to return to the Installation and Configuration screen. Next, to run the configuration wizard, refer to the Configure Application on page 25 section. NOTE If you are first returned to the Installation and Configuration screen, you might need to close the installation options popup. Refer to the Close Download Options (Android versions 5.0 and earlier) on page 19 section. 18 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath User Experience Download and Install Application Close Download Options (Android versions 5.0 and earlier) If you are returned to the Installation and Configuration screen, you might need to close the installation options pop-up. FIGURE 12 Close Download Options Window Tap the X in the top-right corner of the pop-up window to continue. Install from Amazon Market If permitted by the network configuration, the application can be installed from the Amazon Market. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 19 Cloudpath User Experience Download and Install Application FIGURE 13 Install From Amazon Market Click Install to start the installation process. Return to Configuration Screen After the application has been installed on the device, you might be prompted to open the application from the Amazon Market installation screen. Do not open the application from this screen. 20 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath User Experience Download and Install Application FIGURE 14 Installation Finished Do not tap the Open button. Instead, use the Back arrow to return to the Installation and Configuration screen. Next, to run the configuration wizard, refer to the Configure Application on page 25 section. Local Download If permitted by the network configuration, the application is available for download from a local web server. Go to the device Downloads to locate the Cloudpath.apk file. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 21 Cloudpath User Experience Download and Install Application FIGURE 15 Local Download Double-tap the Cloudpath application to start the installation process. You may be asked if you want to install an update to the existing application. 22 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath User Experience Download and Install Application FIGURE 16 Install an Update? Select either New or ALL, and tap Install. Accept Access Request To run the enrollment wizard and configure the device, the application requires access to the location of the device. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 23 Cloudpath User Experience Download and Install Application FIGURE 17 Access To Device Location Click Allow to continue. Return to Configuration Screen After the application has been installed on the device, you might be prompted to open the application, as in the screen shown below. Do not open the application from this screen. 24 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath User Experience Configure Application FIGURE 18 Application Installed Click Done, then return to the Installation and Configuration screen. To run the configuration wizard, refer to the Configure Application on page 25 section. Configure Application Only if you are running Android versions 5.0 or earlier, you must return to the Installation and Configuration screen shown below, and tap Next, Configure Your Device. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 25 Cloudpath User Experience Configure Application FIGURE 19 Configure Your Device NOTE If your device does not respond to the Configure link (like certain Samsung devices), there is an alternative option link for launching the application. After the application is installed, the Wizard opens to start configuring the device. See the following sections for an example of the Wizard user experience on Android devices. 26 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath Wizard User Experience • • • Introduction............................................................................................................................................................. 27 User Experience Example for Android Version 4.3, and Later...................................................................................27 User Experience Example for Android Version 4.2, and Earlier................................................................................. 29 Introduction The Wizard is the dissolvable application that runs during enrollment. The Wizard examines the device operating system and configuration to determine how to proceed with configuring the device for the secure network. NOTE The user experience is slightly different for devices running Android OS version 4.3, and earlier than it is for devices running newer Android versions. Namely, in the older versions, you are prompted to install the credentials into the keystore. The following sections provide example screens that a user might see during the Wizard configuration process. User Experience Example for Android Version 4.3, and Later The device configuration process is more streamlined, with fewer user prompts, for Android devices running a newer version of the operating system. For the user experience for devices running older Android versions, see User Experience Example for Android Version 4.2, and Earlier. Network Monitored Message On certain Android devices, the OS is programmed to bring up this Network Monitored message, if the application might be changing settings on your device. Aside from the Wi-Fi settings and adding a certificate to the certificate store, the application does not monitor or share information on your device. If this message comes up during your network enrollment process, it can be ignored. Tap Continue to continue with enrollment. Attempting to Connect to the Network After configuring the device, the application attempts to move the device to the secure network. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 27 Cloudpath Wizard User Experience User Experience Example for Android Version 4.3, and Later FIGURE 20 Attempting to Connect NOTE In some configurations, the device is configured, but not migrated to secure network. In these cases, the network administrator allows the device to be pre-configured, for use when the device is in range of the secure network. Connected When the enrollment process is finished, the application indicates that the device has been moved to the secure network. 28 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath Wizard User Experience User Experience Example for Android Version 4.2, and Earlier FIGURE 21 Connected When the application has successfully configured the device and migrated it to the secure network, a message displays indicating that the process has completed. User Experience Example for Android Version 4.2, and Earlier The user experience is slightly different for devices running Android OS version 4.2, and earlier. Namely, the user is prompted to install the credentials into the keystore. Before each certificate prompt, the application displays a message that tells you how to respond on the credential extraction and installation screens. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 29 Cloudpath Wizard User Experience User Experience Example for Android Version 4.2, and Earlier Passcode PIN or Pattern Lock The Android OS requires the user to enter your passcode PIN or pattern to unlock the keystore and install the certificates on the device. The application provides instructions for responding to these prompts. Read each screen carefully and respond as directed to the screens that follow. FIGURE 22 Prompt to Respond to Passcode Lock Tap OK to continue. If requested, confirm the screen lock passcode to allow the application to install the certificate into the keystore. NOTE Certain Android devices do not allow a pattern to secure the keystore. This is a function of the Android OS and not the Cloudpath application. In these cases, the user is prompted to enter a PIN passcode for the screen lock before they can continue. 30 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath Wizard User Experience User Experience Example for Android Version 4.2, and Earlier Enter the passcode PIN or pattern lock to continue. How to Respond to Certificate Installation Prompts Before each certificate prompt, the application displays a message that tells the user how to respond on the following credential extraction and installation screens. Read each screen carefully and respond as directed to the screens that follow. FIGURE 23 How to Respond to Certificate Prompts Tap OK to continue. Extract Certificate The device requires access to the keystore to extract the certificate. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 31 Cloudpath Wizard User Experience User Experience Example for Android Version 4.2, and Earlier FIGURE 24 Password to Extract the Certificate Tap OK to extract the certificate, as instructed on the previous screen. Name the Certificate The application pre-populates the certificate name based on the network configuration. 32 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath Wizard User Experience User Experience Example for Android Version 4.2, and Earlier FIGURE 25 Name the Certificate If the previous screen indicated that you must enter a certificate name, enter it on this screen. Otherwise, tap OK to keep the default name. NOTE If the network has been configured for additional credentials, you might be required to repeat the previous 3 steps (Message, Extract, Name Certificate). Alternate Credential Store If the OS settings require that the user certificate be installed in the web browser store, you might see this prompt for the alternate credential store. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 33 Cloudpath Wizard User Experience User Experience Example for Android Version 4.2, and Earlier FIGURE 26 VPN and Apps Certificate Store Tap OK to continue. Attempting to Connect to the Network After configuring the device, the application attempts to move the device to the secure network. 34 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Cloudpath Wizard User Experience User Experience Example for Android Version 4.2, and Earlier FIGURE 27 Attempting to Connect The application continues the connection process without user intervention. Validating Connectivity The Wizard ensures that association and authentication are successful, and verifies that an IP address is received. A screen appears briefly to indicate that connectivity is being validated. The application continues the connection process without user intervention. Connected When the enrollment process is finished, the application indicates that the device has been moved to the secure network. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 35 Cloudpath Wizard User Experience User Experience Example for Android Version 4.2, and Earlier FIGURE 28 Connected When the application has successfully configured the device and migrated it to the secure network, a message displays indicating that the process has completed. 36 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Troubleshooting • • • • • • • • Common Android Issues......................................................................................................................................... 37 Retrieve Log Files.................................................................................................................................................... 37 Passwords and Lock Screen PINs...........................................................................................................................38 Blank Certificate Field.............................................................................................................................................. 39 Certificate Passwords..............................................................................................................................................39 Android .netconfig File............................................................................................................................................. 39 Memory Card.......................................................................................................................................................... 39 Uninstalling the Application......................................................................................................................................39 Common Android Issues This chapter describes issues with using Cloudpath on the Android operating system that might prompt you to contact the network help desk. Retrieve Log Files Administrators can direct users with connection issues to email a log file from the Android device to Cloudpath Support. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 37 Troubleshooting Passwords and Lock Screen PINs FIGURE 29 Menu to E-mail Log File Tap the menu button on the top right of the screen (the three horizontal bars highlighted in the figure) and select E-mail log file. Passwords and Lock Screen PINs The Android operating system stores portions of the data needed to authenticate in an encrypted key store. On Android versions prior to version 4.0, a password is needed to access the key store. From versions 4.0 through 6.0, the lock screen pin is the password that is used to access the key store, which is why the operating system requires that the lock screen to be enabled. To clear the key store, Go to the Settings screen, select Security, and scroll to the bottom of the screen and select Clear Credentials. 38 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Troubleshooting Uninstalling the Application Blank Certificate Field Android does not have a supported method for getting certificate chains in to the key store for use in authentication. Because of this, Cloudpath uses workarounds to make the authentication system use certificate chains. However, some workarounds do not show up in the settings screen. In addition, if Android claims the certificate was installed in the key store and then the authentication fails, the application falls back to our workaround methods. This is done because some devices claim to have installed the certificate, but actually don't. Certificate Passwords Android APIs do not allow Cloudpath to specify the password when the application inserts the certificate into the key store. The workaround is to use a password prompt to install the certificate. You simply enter the password that is displayed in the password prompt and Cloudpath installs the certificate. Android .netconfig File If you tap the link to Continue with configuration of the network and receive a message that says it downloaded a file called android.netconfig, you need to check the device for the following issues: 1. You do not have the Cloudpath Wizard installed, so the server cannot instruct the device to start the application and use the file. 2. You were prompted to Play Online or Download when tapping the link, and selected Download. The user must select Play Online for the wizard to start up. 3. There is a misconfiguration in the server. Contact the local help desk for more information. Memory Card In some cases, the Cloudpath Wizard stores data on the memory card in the device. If you remove or change the memory card, authentication fails, and you must redeploy the wizard with the new memory card in the device to get it working properly. Uninstalling the Application It is sometimes necessary to remove the 802.1X configuration and certificates provided by the wizard before you can uninstall the application. This is enforced by the device OS, and not by the Cloudpath Wizard. If you encounter issues while attempting to uninstall the Cloudpath application from your Android device, check the following settings. Remove Device Administrator If the device has any settings configured that use Android's device administration capabilities (such as mobile device management), the Cloudpath Wizard creates an administrative user during installation and this user must be removed before Cloudpath can be uninstalled. Go to Settings > Security, select Device Administrator and uncheck the Cloudpath administrative user. Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 39 Troubleshooting Uninstalling the Application Remove Certificates If there are certificates on the device that were installed by the Wizard, they should be removed. Go to Settings > Security and select Clear Credentials (or Clear Storage). Remove SSID The user might be required to remove the SSID from the device. Go to Settings > Wi-Fi, locate the SSID for the network, and tap Forget. Remove Log Files If the Cloudpath log files remain on the device, they can be removed. Mount the device as a drive, and locate the Cloudpath.log and Cloudpath_old.log files on the device internal storage. 40 Cloudpath End-User Experience for Android Operating Systems Part Number: 800-71655-001 Copyright © 2006-2017. Ruckus Wireless, Inc. 350 West Java Dr. Sunnyvale, CA 94089. USA www.ruckuswireless.com
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